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How to Make Confident Decisions Under Pressure, with Retired Major General Jack Briggs

July 1, 2025 by John Ray

How to Make Confident Decisions Under Pressure, with Retired Major General Jack Briggs, on North Fulton Business Radio with host John Ray
North Fulton Business Radio
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How to Make Confident Decisions Under Pressure, with Retired Major General Jack Briggs, on North Fulton Business Radio with host John Ray

How to Make Confident Decisions Under Pressure, with Retired Major General Jack Briggs (North Fulton Business Radio, Episode 879)

Retired Major General Jack Briggs joins John Ray to share hard-earned insights on leading through crisis and making confident decisions under pressure. Drawing from more than three decades of military leadership, including 225 combat sorties and his role as Director of Operations at U.S. Northern Command, Jack explains why clarity, humility, and decisiveness are essential for leaders navigating high-stakes situations. He introduces a practical framework built around four key questions that can guide any leader through complexity and chaos.

Now serving in higher education and advising institutions across sectors, Jack brings these lessons into boardrooms, university leadership teams, and nonprofit strategy sessions. Whether you’re leading a business, a team, or a mission-driven organization, this episode will challenge how you think about crisis, redefine what it means to be decisive, and help you build a more grounded, confident leadership style when it matters most.

John Ray is the host of North Fulton Business Radio. The show is produced by John Ray and North Fulton Business Radio, LLC, an affiliate of Business RadioX®, and is recorded inside Renasant Bank in Alpharetta.

Key Takeaways from this Episode

  • Great crisis decision-makers share three core traits: they operate from clear principles, they ask others for help, and they know when and how to act decisively.
  • The quality of the decision matters more than the outcome. Good decisions can lead to bad outcomes—and vice versa—but relying on luck isn’t a strategy.
  • A crisis is a category error. You don’t solve a crisis. You solve the underlying problems that make it feel like a crisis.
  • Leaders should ask four key questions during any crisis: What do we know? What don’t we know? What are we doing about it? Who else needs to know?
  • Emotional regulation starts with the leader. If you overreact, your team will escalate. If you stay calm, they have room to respond effectively.
  • Decisiveness is a skill that can be trained, not just a personality trait. It flows from having clear values and drawing on diverse input.
  • Leaders should cultivate approachability, empathy, fierce advocacy for their team, and clarity in communication before the crisis hits.

Topics Discussed in this Episode

00:00 Introduction and Episode Overview
01:51 Interview with Major General Jack Briggs Begins
Retired Major General Jack Briggs03:04 Jack Briggs’ Military Background and Leadership Experience
06:55 Key Characteristics of Effective Crisis Decision Makers
10:34 The Importance of Humility and Team Input in Decision Making
14:14 Defining Crisis vs. Problem
17:25 Four Core Questions for Crisis Decision Making
25:34 Deliberative vs. Impulsive Decision Making
28:47 The Role of Emotions in Leadership
32:29 Handling Rapidly Evolving Situations
35:21 Developing Crisis Management Skills
40:19 Applying Crisis Management in Higher Education
45:34 Essential Leadership Qualities for Complex Times
47:49 Conclusion and Contact Information

Major General Jack Briggs (Retired)

Major General Jack Briggs (Retired)
Major General Jack Briggs (Retired)

Major General Jack Briggs is a retired United States Air Force officer with over 31 years of distinguished service, culminating in senior leadership roles including Director of Operations for U.S. Northern Command at Peterson Air Force Base, Colorado. In this role, he was the principal adviser on operational matters, overseeing strategic guidance for land, maritime, homeland defense air operations, and defense support to civil authorities within the North American area of responsibility.

He graduated as a distinguished graduate from the U.S. Air Force Academy in 1986 and has extensive experience as a fighter pilot, having flown 225 combat sorties in operations such as Desert Storm, Northern Watch, Southern Watch, Enduring Freedom, and Iraqi Freedom. His career also includes command at squadron and wing levels, NATO staff positions, and serving as executive officer to the Supreme Allied Commander Europe and Commander of U.S. European Command.

After retiring from the Air Force in 2017, Major General Briggs transitioned into leadership roles in higher education and non-profit sectors. He served as Vice President for Global Resiliency and Security at New York University, where he managed emergency management and security for multiple campuses worldwide. He later became President & CEO of Springs Rescue Mission in Colorado Springs, the largest homeless shelter and addiction recovery program in southern Colorado, driven by his faith and commitment to serving vulnerable populations, including homeless veterans.

Currently, Major General Briggs is the Assistant Vice Chancellor for Public Safety Operations at the University of Colorado Boulder, overseeing emergency management, flight operations, and security operations. He also holds a Doctorate in Education Leadership and Innovation, applying his military leadership experience to transform organizations and sharpen decision-making capabilities in crisis environments.

LinkedIn | For speaking, consulting and media opportunities, please connect with his agency, Voices to Connect

Renasant Bank supports North Fulton Business Radio

Renasant BankRenasant Bank has humble roots, starting in 1904 as a $100,000 bank in a Lee County, Mississippi, bakery. Since then, Renasant has become one of the Southeast’s strongest financial institutions, with over $17 billion in assets and more than 180 banking, lending, wealth management, and financial services offices throughout the region. All of Renasant’s success stems from each banker’s commitment to investing in their communities as a way to better understand the people they serve. At Renasant Bank, they understand you because they work and live alongside you every day.

Website | LinkedIn | Facebook | Instagram | X (Twitter) | YouTube

Beyond Computer Solutions supports North Fulton Business Radio

If you’re a law firm, medical practice, or manufacturer, there’s one headline you don’t want to make: “Local Business Pays Thousands in Ransom After Cyberattack.” That’s where Beyond Computer Solutions comes in. They help organizations like yours stay out of the news and in business with managed IT and cybersecurity services designed for industries where compliance and reputation matter most.

Whether they serve as your complete IT department or simply support your internal team, they are well-versed in HIPAA, secure document access, written security policies, and other essential aspects that ensure your safety and well-being. Best of all, it starts with a complimentary security assessment.

Website | LinkedIn | Facebook | YouTube

About North Fulton Business Radio and host John Ray

With over 870 shows and having featured over 1,300 guests, North Fulton Business Radio is the longest-running podcast in the North Fulton area, covering business in our community like no one else. We are the undisputed “Voice of Business” in North Fulton!

The show invites a diverse range of business, non-profit, and community leaders to share their significant contributions to their market, community, and profession. There’s no discrimination based on company size, and there’s never any “pay to play.” North Fulton Business Radio supports and celebrates businesses by sharing positive stories that traditional media ignore. Some media lean left. Some media lean right. We lean business.

John Ray, host of  North Fulton Business Radio, and Owner, Ray Business Advisors
John Ray, host of  North Fulton Business Radio and Owner, Ray Business Advisors

John Ray is the host of North Fulton Business Radio. John and the team at North Fulton Business Radio, LLC, an affiliate of Business RadioX®, produce the show, and it is recorded inside Renasant Bank in Alpharetta.

The studio address is 275 South Main Street, Alpharetta, GA 30009.

You can find the full archive of shows by following this link. The show is available on all the major podcast apps, including Apple Podcasts, Spotify, Google, Amazon, iHeart Radio, and many others.

John Ray, The Generosity MindsetJohn Ray also operates his own business advisory practice. John’s services include advising solopreneurs and small professional services firms on their value, their positioning and business development, and their pricing. His clients are professionals who are selling their expertise, such as consultants, coaches, attorneys, CPAs, accountants, bookkeepers, marketing professionals, and other professional services practitioners.

John is the national bestselling author of The Generosity Mindset: A Journey to Business Success by Raising Your Confidence, Value, and Prices.

Tagged With: Beyond Computer Solutions, confidence, crisis decision making, crisis leadership, Crisis Management, higher education, humility, John Ray, Leadership, leadership in higher education, Major General Jack Briggs (Retired), North Fulton Business Radio, renasant bank

How Purpose Builds Value Confidence, with Shane Jackson

June 4, 2025 by John Ray

How Purpose Builds Value Confidence, with Shane Jackson, on The Price and Value Journey podcast
North Fulton Studio
How Purpose Builds Value Confidence, with Shane Jackson
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How Purpose Builds Value Confidence, with Shane Jackson, on The Price and Value Journey podcast

How Purpose Builds Value Confidence, with Shane Jackson (The Price and Value Journey, Episode 135)

In this episode of The Price and Value Journey, host John Ray shares a powerful conversation with Shane Jackson, leader of Jackson Healthcare and author of This Is the Thing: About Life, Joy and Owning Your Purpose. They explore the often-overlooked connection between understanding your personal purpose and being able to confidently communicate your professional value.

Shane reveals why the professionals who struggle most with confidence in their value are often those who haven’t done the deeper work of understanding what drives them and why their work matters. Through personal stories and practical frameworks, he shows how clarity about your purpose becomes the foundation for confident client conversations.

John and Shane dive into redefining purpose as something practical rather than mystical, the power of seeing your work as creating ripples of impact, and Shane’s “pebble in your shoe” technique for staying intentional about how you show up professionally. Whether you are struggling to articulate your value proposition or feeling stuck in value and pricing conversations, this episode offers insights that go far beyond typical business advice.

This conversation originally aired on North Fulton Business Radio, but the insights are so relevant to The Price and Value Journey that John wanted to share them here.

The Price and Value Journey is presented by John Ray and produced by North Fulton Business Radio, LLC, an affiliate of the Business RadioX® podcast network.

Key Takeaways from this Episode

Purpose drives confidence – Service providers who struggle with value conversations often lack clarity about their own purpose and the unique value they bring

Purpose is practical, not mystical – Purpose is simply “the result you want from all the decisions you make in life.” It’s about how you want to experience your work

Purpose evolves and that’s healthy – Embrace that your sense of purpose will change over time as you grow and your circumstances change

Focus on impact, not memory – True legacy comes from the ripples you create through impacting others, not from being remembered

You’re already positioned to create value – Before seeking new opportunities, recognize the influence and impact potential in your current role and relationships

Small intentional changes compound – Use “pebbles in your shoe,” simple triggers that prompt you to ask, “Is this aligned with how I want to experience my work?”

Community amplifies purpose – Relationships and networks aren’t just business tools. They’re essential for discovering and living out your purpose

Topics Discussed in this Episode

John Ray with Shane Jackson
John Ray with Shane Jackson

00:00 Introduction to The Price and Value Journey
00:05 The Importance of Personal Purpose in Professional Services
00:22 Introducing Shane Jackson and His New Book
00:51 The Connection Between Personal Purpose and Professional Value
01:25 Insights from Shane Jackson on Purpose and Value
01:54 Rebroadcast from North Fulton Business Radio
02:28 Shane Jackson’s Background and Jackson Healthcare
03:56 Jackson Healthcare’s Role During the Pandemic
05:43 Discussing Shane Jackson’s New Book
08:19 The Concept of Purpose and Its Practical Application
14:11 The Evolving Nature of Purpose
16:45 The Journey of Purpose and Joy
19:09 Legacy and Family Lessons
19:54 The Futility of Building a Legacy
21:05 Impact Over Remembrance
22:02 Family Legacies: A Tale of Two Histories
25:06 Creating Ripples: The Power of Small Actions
25:41 Purpose and Leadership
28:53 The Importance of Community and Relationships
34:32 Practical Daily Changes for a Purposeful Life
38:17 Conclusion and Final Thoughts

Shane Jackson, President, Jackson Healthcare, and Author of This Is the Thing: About Life, Joy, and Owning Your Purpose

Share Jackson
Shane Jackson

Shane Jackson is President of Jackson Healthcare, the parent company of more than 20 healthcare workforce services businesses that serve over 20 million patients each year. Championing its mission of improving the delivery of patient care and the lives of everyone it touches, he has led the organization through growth that has landed it on the Forbes® list of America’s Largest Private Companies; placement on the 100 Best Companies to Work For® and Best Workplaces in Health Care™ lists by Fortune®; a spot on the Companies that Care list by PEOPLE®; and nearly a decade of Great Place To Work® certification.

Shane is the author of two books: This Is the Thing: About Life, Joy, and Owning Your Purpose (2025) and Fostering Culture: A Leader’s Guide to Purposefully Shaping Culture (originally published in 2018 with a second edition in 2024). He has written for Fast Company and Forbes on the topics of leadership, workplace culture, and living and leading with intention. He also publishes insights on his own platform and is a frequent keynote speaker at conferences and events across the country.

In addition to the business he leads at Jackson Healthcare, Shane champions the organization’s LoveLifts community impact platform that focuses on improving access to healthcare and the well-being of young people. Under his leadership, LoveLifts partners with more than 450 nonprofit organizations annually, making a positive impact in local and global communities.

In 2024, Shane was named an Ernst & Young Entrepreneur Of The Year® National finalist, in addition to being selected as a winner in the program’s Southeast region. He also has been recognized multiple years on Staffing Industry Analysts’ Staffing 100, a list of the top North American leaders shaping the industry and influencing the workforce solutions ecosystem.

Shane serves on the boards of 3DE and King’s Ridge Christian School and is vice chair of the leader-led goBeyondProfit business initiative that promotes the belief that giving back is good for business. He earned an MBA from Emory University and a Bachelor of Business Administration degree from Harding University.

Website | LinkedIn

About The Price and Value Journey Podcast

The Price and Value Journey is a show for expert-service professionals who want more than formulas and quick fixes. If you’re a solo or small-firm provider—consultant, coach, attorney, CPA, or fractional executive—you know the real work of building a practice goes far beyond pricing. It’s about finding clarity, showing up with confidence, and learning how to express the full value of what you do in ways that clients understand and appreciate.

The Price and Value Journey Podcast with host John RayHosted by John Ray, business advisor and author of The Generosity Mindset, this podcast explores the deeper journey behind running a services business: how you think about your work, how you relate to clients, and how you sustain a business that’s not only profitable but deeply fulfilling. Yes, we talk pricing, but we also talk mindset, business development, trust, empathy, positioning, and all the intangible ingredients that make a practice thrive.

With solo episodes and conversations featuring thoughtful guests, The Price and Value Journey is a companion for professionals who are building something meaningful. Produced in partnership with North Fulton Business Radio, LLC, an affiliate of Business RadioX®, the podcast is accessible on all major podcast platforms. The complete show archive is here.

John Ray, Host of The Price and Value Journey

John Ray, Author of The Generosity Mindset and Host of The Price and Value Journey
John Ray, Author of The Generosity Mindset and Host of The Price and Value Journey

John Ray is the host of The Price and Value Journey.

John owns Ray Business Advisors, a business advisory practice. John’s services include business coaching and advisory work, as well as advising solopreneurs and small professional services firms on their pricing. John is passionate about the power of pricing for business owners, as changing pricing is the fastest way to change the profitability of a business. His clients are professionals who are selling their expertise, such as attorneys, CPAs, accountants and bookkeepers, consultants, coaches, marketing professionals, and other professional services practitioners.

In his other business, John is a podcast show host, strategist, and the owner of North Fulton Business Radio, LLC, an affiliate of Business RadioX®. John and his team work with B2B professionals to create and conduct their podcast using The Generosity Mindset® Method: building and deepening relationships in a non-salesy way that translates into revenue for their business.

John is also the host of North Fulton Business Radio. With over 850 shows and having featured over 1,300 guests, North Fulton Business Radio is the longest-running podcast in the North Fulton area, covering business in its region like no one else.

John’s book, The Generosity Mindset: A Journey to Business Success by Raising Your Confidence, Value, and Prices

The Generosity Mindset, by John RayJohn is the #1 national best-selling author of The Generosity Mindset: A Journey to Business Success by Raising Your Confidence, Value, and Prices.

If you are a professional services provider, your goal is to do transformative work for clients you love working with and get paid commensurate with the value you deliver to them. While negative mindsets can inhibit your growth, adopting a different mindset, The Generosity Mindset™, can replace those self-limiting beliefs. The Generosity Mindset enables you to diagnose and communicate the value you deliver to clients and, in turn, more effectively price to receive a portion of that value.

Whether you’re a consultant, coach, marketing or branding professional, business advisor, attorney, CPA, or work in virtually any other professional services discipline, your content and technical expertise are not proprietary. What’s unique, though, is your experience and how you synthesize and deliver your knowledge. What’s special is your demeanor or the way you deal with your best-fit clients. What’s invaluable is how you deliver outstanding value by guiding people through massive changes in their personal lives and in their businesses that bring them to a place they never thought possible.

Your combination of these elements is unique in your industry. There lies your value, but it’s not the value you see. It’s the value your best-fit customers see in you.

If pricing your value feels uncomfortable or unfamiliar to you, this book will teach you why putting a price on the value your clients perceive and identify serves both them and you, and you’ll learn the factors involved in getting your price right.

The book is available at all major physical and online book retailers worldwide. Follow this link for further details.

Connect with John Ray:

Website | LinkedIn | Twitter

Business RadioX®:  LinkedIn | Twitter | Facebook | Instagram

Tagged With: building a legacy, confidence, Jackson Healthcare, John Ray, joy, legacy, professional value, purpose, purpose and value, purposeful life, Shane Jackson, The Price and Value Journey, value

Esther Bailey-Bass, EBB ‘n Flow Lifestyle | Leadership Coaching, LLC

May 10, 2023 by John Ray

Hello, Self . . .
Hello, Self . . .
Esther Bailey-Bass, EBB 'n Flow Lifestyle | Leadership Coaching, LLC
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Esther Bailey-Bass

Esther Bailey-Bass, EBB ‘n Flow Lifestyle | Leadership Coaching, LLC (Hello, Self… Episode 19)

Esther Bailey-Bass, Founder and CEO of EBB ‘n Flow Lifestyle | Leadership Coaching, joined Patricia on this episode. Esther described the nudges and intuition that led her into coaching, how she experiences that inner voice, her approach to coaching, and several pivotal life experiences with “Hello, Self” moments. This lovely conversation is full of wisdom and warmth.

Hello, Self… is presented by Patricia Leonard & Associates  and produced by Arlia Hoffman in association with the North Fulton studio of Business RadioX®.

EBB ‘n Flow Lifestyle | Leadership Coaching, LLC

Esther believes that everyone is a leader, and as a leader you have the capacity to empower and influence those you live and work with.Esther Bailey-Bass

However, to OWN your leadership you must follow your personal guidance system, which is a function of your core values and beliefs.

Esther uses warm, calm, gentle, support to get you where you need to go. No yelling here, no ultimatums, unless necessary, just the perfectly timed nudges you need to help you:
◦ Honor and trust your instincts
◦ Align with, articulate and live your values
◦ Rebuild your self-esteem and confidence
◦ Shift your internal dialogue from a frantic mindset to a calm and reflective one
◦ Show up in your relationships and work from a more empowered, engaged and authentic place

Esther guides her clients through a process of self-discovery, awakening them to the agile leader within.

They reconnect to what is most important and learn to lead with integrity, confidence, and authenticity.

Website | Facebook | Instagram

Esther Bailey-Bass, ACC, CPCC, Founder and CEO, EBB ‘n Flow Lifestyle | Leadership Coaching, LLC

Esther Bailey-Bass, ACC, CPCC, Founder and CEO, EBB ‘n Flow Lifestyle | Leadership Coaching, LLC

Before her journey as a coach, she was disconnected from her core values and out of alignment with herself. She was “phoning it in” day after day. She was miserable and felt disrespected, undervalued, and unappreciated.

It wasn’t until she began to question herself, asking “is this what I want to do until I retire?” The voice inside screamed “NO!”. That’s when Esther began her journey into self-exploration.

During her search, her level of dissatisfaction and discomfort grew. Her values were not being honored anywhere by anyone, including herself. In fact, her disconnection from her values didn’t surface until she attended her very first coach training course. Until that time, she continued to suffer. Anger became her go-to emotion because she felt empty, devoid of creativity, self-expression, fulfillment, or purpose. There was a chasm so deep and wide she could hardly recognize her true self.

Esther began exploring options for a future self. She talked to family, friends, colleagues, asking, “How do you see me?” Much of what they offered didn’t hit the mark and she continued to explore. She asked herself what she liked to do as a young woman. She had reached a point of deep personal inquiry, and it led her to coaching.

Once she found her calling, everything fell into place. The voice she thought she’d lost was emerging. she began to challenge authority, to question decisions and offer her insight. No more playing “good girl”, dotting “i’s” or crossing “t’s”. It was messy and she was there for it.

Today she’s different, and she cares less. She cares less about controlling others and their outcomes. She care sless about being in spaces where she’s not welcomed.

Esther embraces simplicity, nourishment, sensuality, sisterhood, service, and more love. She senses that in each one of us there’s a calling for acceptance and true belonging, free from the burden of self-hatred and tolerations. A “welcome home” sign if you will.

LinkedIn

About Hello, Self…

Hello, Self… is a biweekly podcast focused on inspiring stories of turning dreams into reality. Join coach and author Patricia Leonard and her guests as they share life-changing Hello, Self… moments.

Hello, Self… is brought to you by Patricia Leonard & Associates and is based on the new book by Patricia Leonard, Hello, Self.., available here.

The show is produced by Arlia Hoffman in association with Business RadioX®. You can find this show on all the major podcast apps. The complete show archive is here.

Patricia Leonard, Host of Hello, Self…

Patricia Leonard, Host of Hello, Self…

Patricia Leonard is President of RUNWAY TO SUCCESS, a division of Patricia Leonard & Associates located in Nashville, TN.  She is a MESSAGE ARTIST speaker, career & business coach, author and magazine columnist.  Patricia consults with clients on leadership, empowerment, career management, entrepreneurship and the power of language.  Her work is focused on helping clients find their runway to success!

She has a professional background in management, human resources, corporate training, business consulting and talent development.   Patricia has worked with companies in the service, music, banking, manufacturing, publishing, warehousing, healthcare, academic, retail and financial industries, and has taught management classes as an adjunct professor.

Patricia has a degree in Human Resource Management, is certified as a Career Coach and Consulting Hypnotist and is MBTI qualified.

Her volunteer energies are focused on Women in Film and Television-Nashville, where she is a Board Vice President; Dress for Success as the Advisory Board President; and International Coaching Federation-Nashville where she held Board roles for several years.

Patricia is the author of Wearing High Heels in a Flip Flop World, BECOMING WOMAN…a journal of personal discovery, THE NOW, HOW & WOW of Success, Happenings, a full year calendar of inspirational messages and a spoken word album titled, I AM…

She enjoys songwriting, creating poetry and has written a one-woman show and artistic speech she performs titled Hello, Self…, about a woman in midlife reinventing herself, which led to her new book by the same name, available here.

On the personal side, Patricia, describes herself as a woman, lover of life, mother, grandmother, career professional and message artist; AND in that order!  Her goal is to continue inspiring others, of any age, to START NOW creating and expanding their Runway to Success.

She believes that life is a gift, the way we wrap it is our choice.

Connect with Patricia:

Website| LinkedIn | Facebook | Twitter | Instagram

Tagged With: authenticity, confidence, core values, EBB 'n Flow Coaching, Esther Bailey-Bass, Hello Self Moments, Hello Self Podcast, Hello Self..., integrity, intuition, leadership coaching, Lifestyle Coaching, Patricia Leonard, Patricia Leonard & Associates

Courage is Not Impossible: Making Fearless Moves

April 11, 2023 by John Ray

Courage-is-Not-Impossible-Making-Fearless-Moves
Inspiring Women PodCast with Betty Collins
Courage is Not Impossible: Making Fearless Moves
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Courage is Not Impossible: Making Fearless Moves (Inspiring Women, Episode 55)

In this episode of Inspiring Women, host Betty Collins discusses the importance of courage in unsettling times, with a particular focus on being courageous in everyday life. She provides examples of how courage can be defined and how it differs from confidence. Betty suggests that being courageous involves taking action in the face of fear, and offers tips on how to choose and tackle a courage challenge. Collins also introduces the four types of courage, namely blind courage, crisis courage, role courage, and core courage. She recommends using the “Snap” method to develop courage, which involves stopping, noticing triggers, acting, praising oneself, and processing the outcome.

The host of Inspiring Women is Betty Collins, and the show is presented by Brady Ware & Company.

Betty’s Show Notes

As we continue to face unprecedented challenges in our lives, it’s more important than ever to stand strong and stay courageous. That’s why this year, my podcast is focusing on courage. We’ll be exploring the questions and conversations needed to take positive steps forward for a better life, through my thoughts and my guests.

I will be talking to inspiring guests about how to identify and take on personal courage challenges and develop courage like a muscle. With inspiring quotes from Cindy Solomon’s books, “The Courage Challenge Workbook” and “Courage Goes to Work”, and the Snap Out Of It method from the movie Moonstruck, join me on a mission to help you unleash your courage and be ready and willing to do what needs to be done.

Hosted by Betty Collins, CPA, and Director at Brady Ware and Company. Betty also serves as the Committee Chair for Empowering Women, and Director of the Brady Ware Women Initiative. Each episode is presented by Brady Ware and Company, committed to empowering women to go their distance in the workplace and at home.

For more information, go to the Insights page at Brady Ware and Company.

Remember to follow this podcast on Apple Podcasts and Google Podcasts.  And forward our podcast along to other Inspiring Women in your life.

TRANSCRIPT

[0:00:00] Betty Collins: So I’m betty Collins, and I’m here with you today. And it’s an exciting day because this is year five of our podcast. I can’t believe that we have been doing this this long, but we are. And this year we are going to do something. Really, our theme is going to be centered around courage. And my guests and my interviews and what I’m writing will be about courage and being courageous. Those are two different things. Today’s, a moment. I believe that we need courage as well as we need people, especially women, to be very courageous. We live in times that are a little unsettling. Don’t worry, we’re not going to talk about pandemics and all the things that are terrible. My mom will tell you her generation, she’ll be 86 in March. They showed a lot of courage. They had unsettling times. They were courageous.

[0:00:51] Betty Collins: We could learn from that generation for sure. But what is unsettling to you may not be unsettling to me. It’s different. And courage is not always about the big stuff, right? So today’s podcast, this is about you. And where do you need to find courage and be courageous? This is an area that’s very hard for me. I’ll be very honest with you. Let’s not confuse courage with confidence. But I confuse I confuse courage with confrontation. I see it being hard. I see it as big. And it’s only where you’re climbing up a hill on a very hot day. I see it as something I have to muster up, and I see it as has to be emotional and a little sexy, right? It may be those things, but at in the day, I have to step back and I’ve been able to see it totally different.

[0:01:48] Betty Collins: I need courage and I need to be courageous in the every day. I’m just an ordinary person doing ordinary things, trying to be extraordinary, I guess. And I do have some big things I’m looking at, but I think it through first, and then I’ll execute those things. So courage can be defined as a lot of things in the strength of what it’s strength in the face of what to you, for me, it’s strength in the face as exhaustion. As a business owner, I mean, my clients are exhausted as well as business owners, my team is exhausted. So strength in the face of exhaustion, strength in the face of my health. Because 60s is coming very quickly. It’s daily. It’s never ending. What I did yesterday for my health is only for yesterday. And then transitioning out of my career, which, by the way, is going to be a while, and doing some of those wants, that’s pretty scary stuff. It’s going to take some courage, and it’s going to be taking some being courageous. Courageous can be defined as the ability to do something that you fear. It’s a mental or moral strength to do something. You fill in that blank.

[0:03:01] Betty Collins: It’s about soaring. Okay? It’s acting on one’s belief. Sometimes you just do it and you get it done. You don’t have to think about it. Having courage or being courageous is about being fearless or maybe fearing less. You need to think about that a little bit. And of course, being courageous, it undertakes whatever that is for you, boldly and it’s not lessened by difficulty. So those are some things I think of when I think of having courage. But being courageous is taking that courage, that badge, right, and being ready and willing to do. You fill in the blank. It’s doing something. And I didn’t say not without fear, but in spite of fear. So what holds you back? What holds you back from courage or being courageous?

[0:03:56] Betty Collins: For me, it’s plain and simple. It’s fear, like most of us, and I’m learning to confront it head on or I’m just going to do it afraid. But not having courage or not being courageous is not an option that we should be in today’s unsettling times or in today where you are going along in the path of your journey, whether it’s in your career or in your families. Also, another something that holds me back, quite honestly, is exhaust. It’s that overwhelming lifestyle that I’ve created, by the way, and built. Where have you, though, been complacent and you just played it safe? I did that in all aspects of my life, all my life. And honestly, until I was 38 and kind of had a reset and a meltdown, I was very a safe player. I was very much complacent. And I look back on those times and it seemed like it was easier and that it was okay. But did I really accomplish maybe the things I should have or wanted to? What are the barriers for you in not taking on courage, not taking on a challenge? Maybe it’s other people’s opinions, maybe it’s complacency, right, that I just talked about failure, your past, maybe emotions, they’re just the bad ones that get the best of you. But it’s time to push through those barriers and take on a courage challenge. When you have the will to push through a courage challenge all the way to the end, you did it.

[0:05:29] Betty Collins: You’ll feel fantastic on the other side. So my company, Bradywear, has a women’s conference each June. In fact, this year is year ten. It’s June 16 in Columbus, Ohio. And last year we had an amazing speaker, cindy solomon. She was the keynote for lunch. And wow. In fact, I’ll say that backwards. Wow. She nailed it and had to create a culture of courage. And that’s what she talked about for her. She wrote a very, very simple book. And it looks like this. It has yellow tabs and it’s highlighted. But it is the courage challenge workbook.

[0:06:06] Betty Collins: And it has been so impactful to me personally and professionally that I wanted to share it with you. So when I’m speaking a lot of today from here on out. It’s from the heart and mind of betty Collins but it’s really from a very courageous woman. Her idea is cindy solomon. Check out her book on Amazon. I would tell you you need to read it, you need to download it and you need to figure out how to incorporate a book club or lunch or something and learn with your team. It really is kind of very easy and hard all at the same time. It’s simple but it’s impactful. So think about your team in business, your social circles or your family or maybe your community and find the courage to be part of the everyday. You’ll see amazing changes and it’ll be for the good in today’s world. As I’ve talked about, we need courage and people, certainly women, not just the courage, but you have to be courageous, which is action. So the first step is you got to choose what’s the courage challenge I’m going to take and you need to understand the why behind it. cindy solomon challenges you to think about courage. I’ve kind of talked about definitions and I’ve kind of talked about the things that are out there. But here’s what you need to say.

[0:07:16] Betty Collins: It’s personal, it’s personal. It isn’t what everybody else is doing, it’s what you’re doing. Courage is not what you think. What was interesting at our conference is she had people stand up that thought about something and really she said only 50% of you are standing up that are supposed to be standing up right now. So sometimes courage is not what you think. Courage is not a superpower where we are wearing a big chest with a star and superman. It’s not that we think of courage as that’s the only thing that’s out there. But courage can be learned. So that’s the good news for you today. And here’s some tips when you’re picking out your challenge, because picking out the challenge is the hardest part. What am I going to do with courage and being courageous but tips, you got to be realistic and constructive. It’s got to be energizing but it’s also going to be a little uncomfortable probably and you have to be very clear, very specific. So here’s an example of a challenge. I wish I had the courage to ask for a pay raise. Okay, first you got to also go why do I want the pay raise?

[0:08:24] Betty Collins: Do I need the money or recognition? We all need the money. There is never enough. We’ll all take it, right? But really it could be more about recognition than it is about the money. So why do you want to have that? So when you’re making up your challenges or you’re thinking through that challenge where you need courage, you got to get to the heart of the why with it. That’s part of it. Here’s another example of a challenge that I’m trying to work through and get specific on and doing the things that she says, I wish my team would do what I want and get on board. Is that a very good way to say it? Probably not. I want the courage to inspire my team so that they see my vision. Why do I want that? Because right now, business owners are exhausted. They’re tired.

[0:09:12] Betty Collins: And this is one part of our country that needs to work, and I don’t want to see it slip away. There’s passion behind that. But I need the courage to do some different things. I need to be courageous with those business owners so that they will see to hang in there, they will see that it’s a journey and they’re going to make it. So that’s tough stuff. And so it isn’t the everyday accounting, it isn’t the everyday stuff. I need some courage and I need to be courageous and ready and willing to move it along. There are four types of courage that I think you need to be aware of, and then you know how to use them. Because there’s all kinds of courage. There’s blind that leap of faith. You go for it. If you are saying all the time, hey, that sounds like a lot of fun, it’s probably a blind type of courage. It’s that leap and it’s okay. Leap of faith is not what you do all the time. That’s why you need to know blind courage is just the impulse.

[0:10:12] Betty Collins: Maybe, hey, can’t hurt to do it. The other kind of courage, number two, is crisis. It’s completely instinctible. It’s life and death. It’s a pandemic. It’s PPP funds, it’s idle funds. It’s ERTC funds. We got to get this. And it’s not meant forever, by the way. It’s just for the moment because you’ll be exhausted if you live in crisis. Courage, it’s for what it says. It’s for a crisis. Here’s the one that has stuck with me, that has challenged me the most, and that is role courage. And it reads like this in her book. I love this line.

[0:10:51] Betty Collins: The confidence and fearlessness you experience when you fully understand the part you play in a particular situation. And that implied power and the responsibility that comes with it. And when I think about that, I think about I’m an owner in a company with 150 people counting on me to lead well. I’m a cpa advisor to over 300 people that need me to know that I’m confident and I’m fearless, and I play a role in their success. That’s called role courage. That’s what has spoken to me the most. And then there’s the core. This is good for cpas because it’s a step. You have a very clear vision of where you want to go. You’ve mapped it out, and you are so confident in that vision that you’re open to everyone around you jumping in with you, contributing, criticizing, accepting, praising, so that that vision becomes reality. It’s a core. It’s a long term type of courage. It’s not the blind faith. So that’s why it’s really important to know there’s different types of courage and there’s different types of when you use them and when you utilize them. So it’s time to tackle your courage challenge.

[0:12:10] Betty Collins: It starts and ends with only you. As I said before, it’s personal, right? So step back and take some time to figure out your challenge. That’s the hardest part of the step for me, the blind leap of faith in the crisis right now, that’s not applicable today. I’m not in a crisis. I don’t need to just jump. I don’t need to just get out there and go, I don’t need to go have fun. Right? For me, right now, it’s the role and it’s the core that I’m dealing with. The role is inspiring these exhausted business owners to stay the course with my team and what do I play in that and what’s my responsibility? And the core is about my transition. That will happen over the next five years as I changed a little bit about my life, right? Because I’m 60 or I’m going to be, and I’ve got some new ideas and I’ve got some new passions, and I want them to become reality. So core courage is what I need to invest in. There’s a really, really great method that is in her book that I would challenge you to get a team together and read through.

[0:13:14] Betty Collins: And it’s called Snap. Snap. And it’s inspired by cher in moonstruck. If you remember, the slap of the face where she goes Snap out of it kind of came from that. But Snap is about stopping, stepping back. Notice what triggers the things that you need courage with. Act. Use the right type of courage in the right moment. Praise yourself, which I don’t have problems doing that for me. And then process it, look back and go, wow, we really did it. It’s a really cool method. It’s a cool framework. Again, these aren’t my ideas and I want to claim them, but they’re really impactful. And because this year is about courage for me, I’m going to stick in this book for a while. And the book has really great ways of phrasing things where it works, where it doesn’t.

[0:14:01] Betty Collins: It’s cool stuff, but I’m grateful for getting to know cindy solomon, and I’m grateful that I dived into her workbook and she’s challenged me to take the challenge of being courageous. Having courage, I think it can change you as well. I would highly recommend to her as a keynote speaker, by the way, we’re a facilitator in your organization. Buy the book now. It’s got some great quotes in it. I’m going to read them to you and I hope that they inspire you. I hope that there’s something you go, wow, that helps me today. Courage is like any other muscle. If you’re strengthened by use, in other words, practice by Ruth Gordon, have the courage to write down the dream for yourself. No one else. You. Success doesn’t come to you. You go to success. Life shrinks or expands in the proportion of one’s courage. That’s probably my favorite in the whole book.

[0:14:57] Betty Collins: I’m going to read that one again. Life shrinks and expands whichever you choose in proportion to one’s courage. Nothing in life is to be feared. It is only to be understood. Now is the time to understand more so that we can fear less. And things are only impossible till they’re not. So I challenge you today to take the courage challenge. I challenge you today to dive into courage and become courageous. Have been ready and willing to do what needs to be done in your world, in your business, in your family. I’m betty Collins. Be courageous today. You’ve got it.

Tagged With: Betty Collins, confidence, Courage, Inspiring Women, Inspiring Women with Betty Collins

Balancing Humility and Confidence

May 9, 2022 by John Ray

North Fulton Studio
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Balancing Humility and Confidence

Building a successful professional services practice requires several vital mindsets, including proficiency at balancing humility and confidence.

The Price and Value Journey is presented by John Ray and produced by the North Fulton studio of Business RadioX®.

TRANSCRIPT

John Ray: [00:00:00] Hello again. I’m John Ray on the Price and Value Journey. To successfully build your professional services practice, you must learn a few psychological dance steps, you might call them, or mindset shifts. You must understand the value of your intervention to the client. You must understand that it’s not about what I’m worth as the services provider, that it is the client’s perceived value of the outcomes you deliver for them. You must not allow this realization to affect your confidence in yourself or the services you provide. You must be told you’re too expensive on enough proposals to know that your pricing is close to where it should be. If all your proposals are getting accepted, you’re pricing is too low. You can’t be so needy for affirmation that you allow objections to cause you to discount to win business, a move which will fail anyway.

You must be bold enough to walk away from clients who you know are a bad fit for your practice. You must be humble enough to acknowledge that you’re not the best provider for all clients. You must be grateful for the confidence that clients place in you. You must be humble enough to recognize that you must always look for ways to deliver value. You must realize that clients change, and that, over time, you may not be the best fit for them indefinitely. You must realize that you change too. And maybe most importantly, you must give yourself a little grace and realize you’ll never get it all exactly right. After all, it is a journey.

I’m John Ray on the Price and Value Journey. Past episodes of the series can be found on your favorite podcast app. I would be honored if you would subscribe to the show. You can also find a show archive at PriceValueJourney.com. If you would like to connect with me directly with an email, you can do that at John@JohnRay.co. Thank you for joining me.

 

 

About The Price and Value Journey

The title of this show describes the journey all professional services providers are on:  building a services practice by seeking to convince the world of the value we offer, helping clients achieve the outcomes they desire and trying to do all that at pricing which reflects the value we deliver.

If you feel like you’re working too hard for too little money in your solo or small firm practice, this show is for you. Even if you’re reasonably happy with your practice, you’ll hear ways to improve both your bottom line as well as the mindset you bring to your business.

The show is produced by the North Fulton studio of Business RadioX® and can be found on all the major podcast apps. The complete show archive is here.

John Ray, Host of The Price and Value Journey

John Ray The Price and Value Journey
John Ray, Host of “The Price and Value Journey”

John Ray is the host of The Price and Value Journey.

John owns Ray Business Advisors, a business advisory practice. John’s services include advising solopreneur and small professional services firms on their pricing. John is passionate about the power of pricing for business owners, as changing pricing is the fastest way to change the profitability of a business. His clients are professionals who are selling their “grey matter,” such as attorneys, CPAs, accountants and bookkeepers, consultants, marketing professionals, and other professional services practitioners.

In his other business, John is a Studio Owner, Producer, and Show Host with Business RadioX®, and works with business owners who want to do their own podcast. As a veteran B2B services provider, John’s special sauce is coaching B2B professionals to use a podcast to build relationships in a non-salesy way which translate into revenue.

John is the host of North Fulton Business Radio, Minneapolis-St. Paul Business Radio, Alpharetta Tech Talk, and Business Leaders Radio. house shows which feature a wide range of business leaders and companies. John has hosted and/or produced over 1,300 podcast episodes.

Connect with John Ray:

Website | LinkedIn | Twitter

Business RadioX®:  LinkedIn | Twitter | Facebook | Instagram

Tagged With: confidence, humble, humility, John Ray, Price and Value Journey, pricing, professional services, professional services providers, solopreneurs, value

Should I Price My Services Lower When I’m First Starting Out?

January 31, 2022 by John Ray

When Starting Out
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When Starting Out

Should I Price My Services Lower When I’m First Starting Out?

I recently received this question from a professional services provider who was just starting out in their practice, and barely had dry ink on their business cards. The premise behind their question was that they are new in business and want to attract clients to “get going.” Here’s a high-level version of a more specific answer I gave them. (In a word, the answer is no.) The Price and Value Journey is presented by John Ray and produced by the North Fulton studio of Business RadioX®.

 

TRANSCRIPT

John Ray: [00:00:00] And hello, I’m John Ray on The Price and Value Journey. I recently received a question that was along the lines of, Should I price my services lower when I’m starting out? I get this question a lot from new professional services providers, ones that have just started their practice.

John Ray: [00:00:18] It’s an understandable question, but it comes from a faulty assumption. The premise is that lower prices attract customers, and that’s an understandable misconception. It’s one I labored with when I started out. That conception, that idea is wrong.

John Ray: [00:00:38] A couple things here. One is that prices are marketing signals. In the absence of any other indicator, a price is a marketing signal. For example, if I were to offer you a Lexus for $2,000, what would you think? It’s too good to be true, right? That’s part of the problem with pricing in a way that is supposed to be promotional, sometimes it actually drives clients away.

John Ray: [00:01:04] Now, let’s call something else out though. Part of the problem with professional services providers starting out is both fear and confidence. We are afraid and insecure in thinking a buyer will look at us and question our inexperience in the business. The answer to the problem is focusing on the client, discussing and understanding their problems in depth. What is the scope of the issues that their problems are causing? What will the client be able to do, whether it’s greater sales, lower expenses, less aggravation, a better vacation because the problem gets solved? What’s the cost of doing nothing?

John Ray: [00:01:48] You see, questions like this are a value conversation. And a value conversation is a dialogue with a customer which helps ferret out what the solution to their problem is worth to them. When you have value conversations with clients, you’re shifting everything. The comparison is less about price relative to, well, in this case, you’re supposed lack of experience or your newness in business.

John Ray: [00:02:17] Instead, the comparison becomes more in the minds of that client about price relative to the value of the solution. Once you’ve had a thorough value conversation, you may find that you’re not a great fit for this client. That what they really need is something you can’t provide. If so, you’ve done both them and you a favor.

John Ray: [00:02:42] But if you think you can solve the client’s problems, craft options for working together. Offer a good, better, best set of options. The good option should be your very basic – we’ll call it – compact car offering priced at more than what your gut tells you it should be. The best option should be your luxury solution to the problem when you know you can deliver with a price you think is crazy high.

John Ray: [00:03:12] Now, if you offer options after having a deep dive value conversation, the discussion with that client becomes more about the ways and terms to work with you as opposed to your time in business, your experience, what have you. Now, there’s a lot of detail underneath this answer, but that’s the way I answered this particular question on how should I price when I first start out. Have a value conversation, offer options.

John Ray: [00:03:46] I’m John Ray on The Price and Value Journey. If you’d like to give me a question that I can answer here on this podcast, I’m happy to receive it. Just email me, john@johnray.co. Thank you for joining me.

 

About The Price and Value Journey

The title of this show describes the journey all professional services providers are on:  building a services practice by seeking to convince the world of the value we offer, helping clients achieve the outcomes they desire, and trying to do all that at pricing which reflects the value we deliver.

If you feel like you’re working too hard for too little money in your solo or small firm practice, this show is for you. Even if you’re reasonably happy with your practice, you’ll hear ways to improve both your bottom line as well as the mindset you bring to your business.

The show is produced by the North Fulton studio of Business RadioX® and can be found on all the major podcast apps. The complete show archive is here.

John Ray, Host of The Price and Value Journey

John Ray The Price and Value Journey
John Ray, Host of “The Price and Value Journey”

John Ray is the host of The Price and Value Journey.

John owns Ray Business Advisors, a business advisory practice. John’s services include advising solopreneur and small professional services firms on their pricing. John is passionate about the power of pricing for business owners, as changing pricing is the fastest way to change the profitability of a business. His clients are professionals who are selling their “grey matter,” such as attorneys, CPAs, accountants and bookkeepers, consultants, marketing professionals, and other professional services practitioners.

In his other business, John a Studio Owner, Producer, and Show Host with Business RadioX®, and works with business owners who want to do their own podcast. As a veteran B2B services provider, John’s special sauce is coaching B2B professionals to use a podcast to build relationships in a non-salesy way which translate into revenue.

John is the host of North Fulton Business Radio, Minneapolis-St. Paul Business Radio, Nashville Business Radio, Alpharetta Tech Talk, and Business Leaders Radio. house shows which feature a wide range of business leaders and companies. John has hosted and/or produced over 1,100 podcast episodes.

Connect with John Ray:

Website | LinkedIn | Twitter

Business RadioX®:  LinkedIn | Twitter | Facebook | Instagram

Tagged With: confidence, fear, John Ray, Price and Value Journey, pricing, professional services, starting a business, starting out, value, value conversation

Confidence and Silencing the Voice in Your Head

January 21, 2022 by John Ray

confidence
North Fulton Studio
Confidence and Silencing the Voice in Your Head
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Confidence and Silencing the Voice in Your Head

The biggest problem most professionals have with their pricing starts with a lack of confidence. The solution to this problem starts with a change in perspective. The Price and Value Journey is presented by John Ray and produced by the North Fulton studio of Business RadioX®.

TRANSCRIPT

John Ray: [00:00:00] And hello again. I’m John Ray on The Price and Value Journey. Let’s talk about confidence and silencing the voice in your head. What’s the biggest problem most professional services providers have with their pricing? It’s lack of confidence. Hands down, no contest.

John Ray: [00:00:20] Most professional services providers I’ve worked with are secure in the notion that they can solve client problems. That’s usually not the issue. The lack of confidence manifests itself in that smirking little gremlin who stands on your shoulder while you’re in conversation with a possible client.

John Ray: [00:00:40] That prospect asks you about your pricing, and the gremlin starts whispering in your ear, “They’re not going to go for it. They’ll tell you you’re too expensive. You need this business, don’t screw it up now. If you don’t cut the price you came up with, you’ll lose the business.” You hear comments like this in your head and then you fold like the proverbial cheap suit. Whatever pricing you came up with, you backtrack. You can almost hear the cackle of the gremlin when you do.

John Ray: [00:01:17] I recently coached a client who hadn’t raised prices since she started her consulting practice. She priced by the hour – now, that’s another problem altogether. I asked her how she arrived at her hourly price. “It just felt right,” she said. “It felt right to who?” I asked. “Well, I didn’t think I could ask for any more.” Well, those responses from her revealed the problem. The focus is on her as the services provider.

John Ray: [00:01:50] Lack of confidence can be solved by a singular focus on the client. What’s the problem that the client has that you’re solving? How will their life change for the better because of your intervention? What’s the value of the solutions you’ve discussed? This perspective and the work which goes into establishing answers to such questions allows you to value price, to price based on client understanding of the value you deliver.

John Ray: [00:02:25] If there’s a question about how you came up with the price, the answer is centered around a perfectly appropriate answer, your pricing to capture just a little piece of the value your client receives. It’s fair to them. It’s understandable. And it’s a win-win for both sides.

John Ray: [00:02:42] Then, it’s not about you anymore. It’s not about the imposter syndrome or you thinking you’re not good enough. It’s not about your hourly rate or whether you deserve that amount. If you’re pricing conversation is grounded in the value you and the client have agreed the client will receive because of your work, you’ll be amazed at how much confidence you seem to have. And you’ll silence that smirking little gremlin.

John Ray: [00:03:13] I’m John Ray on The Price and Value Journey. If you’d like to connect with me directly, go to john@johnray.co or go to my website, johnray.co. Thanks again for joining me.

 

About The Price and Value Journey

The title of this show describes the journey all professional services providers are on:  building a services practice by seeking to convince the world of the value we offer, helping clients achieve the outcomes they desire, and trying to do all that at pricing which reflects the value we deliver.

If you feel like you’re working too hard for too little money in your solo or small firm practice, this show is for you. Even if you’re reasonably happy with your practice, you’ll hear ways to improve both your bottom line as well as the mindset you bring to your business.

The show is produced by the North Fulton studio of Business RadioX® and can be found on all the major podcast apps. The complete show archive is here.

John Ray, Host of The Price and Value Journey

John Ray The Price and Value Journey
John Ray, Host of “The Price and Value Journey”

John Ray is the host of The Price and Value Journey.

John owns Ray Business Advisors, a business advisory practice. John’s services include advising solopreneur and small professional services firms on their pricing. John is passionate about the power of pricing for business owners, as changing pricing is the fastest way to change the profitability of a business. His clients are professionals who are selling their “grey matter,” such as attorneys, CPAs, accountants and bookkeepers, consultants, marketing professionals, and other professional services practitioners.

In his other business, John a Studio Owner, Producer, and Show Host with Business RadioX®, and works with business owners who want to do their own podcast. As a veteran B2B services provider, John’s special sauce is coaching B2B professionals to use a podcast to build relationships in a non-salesy way which translate into revenue.

John is the host of North Fulton Business Radio, Minneapolis-St. Paul Business Radio, Nashville Business Radio, Alpharetta Tech Talk, and Business Leaders Radio. house shows which feature a wide range of business leaders and companies. John has hosted and/or produced over 1,100 podcast episodes.

Connect with John Ray:

Website | LinkedIn | Twitter

Business RadioX®:  LinkedIn | Twitter | Facebook | Instagram

Tagged With: confidence, John Ray, Price and Value Journey, pricing, professional services, ray business advisors, solopreneurs, value, value pricing

Use Your Voice E9

January 12, 2022 by Karen

Use-Your-Voice-feature
Mind Well
Use Your Voice E9
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Use Your Voice E9

On this episode of Mind Well, host Michelle Jones interviews Deb Shapiro. Deb is the founder of Amplify Voices – an organization focused on amplifying the voices of the silenced, misunderstood and oppressed. Join us as we talk about the power of showing up in authenticity, courage and the triumph in our experiences.

Listeners who hold back sharing their experiences or who want to understand how to build powerful constructive connections.

Amplify-Voices-logo

Amplify Voices is a nonprofit serving individuals from communities historically misunderstood, silenced or oppressed, who want to use their voice as an instrument of change.

Through facilitation of virtual Speaker Circles, participants find a safe “space” to connect with others who have lived similar experiences. Through Amplify programming, participants create a talk to share with others, focused on what they have learned in living through adversity.

In sharing this message with others, participants find empowerment and confidence, transforming the feelings of isolation, shame and fear of judgment that often occur.

“All voices are heard and make a profound difference in our communities and around the world”…

Deb-Shapiro-Mind-WellFor over a decade, Deb Shapiro has developed the talents and businesses of some of the top keynote and motivational speakers in our industry. In 2017, she created a speaker development experience called DEBx, designed to show emerging speakers how to use their voice as a powerful instrument of change.

Through onstage appearances and professional recordings, DEBx has touched tens of thousands of lives…and counting. Deb went on to found Amplify Voices, designed to discover, develop, and amplify the voices of those historically silenced, misunderstood or oppressed.

Prior to her 13-year stint in the speaking industry, Deb oversaw the human resources operations for a 2000 person Chicago based HR Consulting firm and designed programs for the development of leaders and employees within Bose Corporation. Deb graduated cum laude from the School of Management at the University of Massachusetts, Amherst and attended Oxford University.

Deb is an avid volunteer and cherishes the many friends and relationships cultivated over the years. She is proud to be a daughter, sister, girlfriend, and member of this crazy human race!

Follow Amplify Voices on LinkedIn, Facebook and Instagram.

About Mind Well

Mind Well radio show and podcast is all about connecting with wellness professionals and individuals with unique perspectives about developing wholeness and well being.Mind-Well-Square-logo

We recognize that every individual has the ability to connect to wholeness.

About Our Host

Michelle-Jones-Mind-Well1Michelle Jones is the President and Co-Founder of Trauma Integration, LLC.

Michelle is an educator and Certified Trauma Integration Practitioner. She loves truly connecting with people.

Michelle firmly believes in the inherent resiliency within each of us and loves uncovering the light and strength in the people she meets.

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Tagged With: Amplify Voices, confidence, empowerment, Speaker Circles, Transformation

Susan Knox, Corporate Connections

August 16, 2019 by John Ray

North Fulton Business Radio
North Fulton Business Radio
Susan Knox, Corporate Connections
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Susan Knox and John Ray

“North Fulton Business Radio,” Episode 155:  Susan Knox, Corporate Connections

Need to build professional relationships? Want your pipeline to be bursting? Then you should check out this edition of “North Fulton Business Radio,” as Susan Knox, President of Corporate Connections, joins host John Ray.

Susan Knox, Corporate Connections

Susan Knox, Corporate Connections

Corporate Connections opens the right doors to the right relationships. Corporate Connections, founded by Susan Knox, is the premier business development firm in the Southeast, and has been for over 20 years. Based in Atlanta, Susan believes the key to successful and scalable business growth is cultivating strong, long-lasting, strategic relationships. Corporate Connections generates revenue for professionals by providing strategic corporate introductions. Her mission is to provide professionals with increased business opportunities by providing stronger contacts, broader network exposure, more qualified business opportunities, ultimately growing your company.

For more information, call Susan directly at 770-757-8300, email her, or go to the Corporate Connections website.

 

 

 

 

 

 

 

“North Fulton Business Radio” is broadcast from the North Fulton studio of Business RadioX®, located inside Renasant Bank in Alpharetta. Renasant Bank has humble roots, starting in 1904 as a $100,000 bank in a Lee County, Mississippi, bakery. Since then, Renasant has grown to become one of the Southeast’s strongest financial institutions with approximately $12.9 billion in assets and more than 190 banking, lending, wealth management and financial services offices in Mississippi, Alabama, Tennessee, Georgia and Florida. All of Renasant’s success stems from each of their banker’s commitment to investing in their communities as a way of better understanding the people they serve. At Renasant Bank, they understand you because they work and live alongside you every day.

Tagged With: confidence, connections, Corporate Connections, dressed for success, networking, North Fulton Business Radio, professional connections, professional presence, professional relationships, professional service firms, professional services, Susan Knox

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