customer service Archives - Page 3 of 6

Toni Curtin with RE/MAX and Lee Blodgett with North Point Mortgage

June 12, 2019 by Garrett Ervin

Case In Point

Toni Curtin with RE/MAX and Lee Blodgett with North Point Mortgage

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Toni Curtin – RE/MAX

Toni Curtin is a full time residential specialist. As an Atlanta native she lives in Lawrenceville, GA in Gwinnett County. She serves the entire Atlanta metropolitan area. When acting as a buyer’s agent , Toni has many years of experience and knowledge selling short-sales and foreclosures. She has worked with many relocation companies helping families relocate to the Atlanta area, or buyers just making a local move. When working for the seller, Toni is a very active listing agent experienced in listing traditional sales, short-sales and bank foreclosures. Toni is very proud of the repeat/referral business that she has worked 28 years to build.

Lee Blodgett – North Point Mortgage

North Point Mortgage is a branch of Fairway Independent Mortgage Corporation. They create raving fans by providing customer service that is legendary, not just satisfactory. At Fairway, the way they do things is as important as what they do. Closing loans timely and accurately is vital to their business. Delivering closing documents to title companies days in advance provides added peace of mind. A friendly smile and firm handshake is a must, but it’s the person behind it who makes all the difference. At Fairway, the culture is driven by this commitment to speed – they strive to be prompt, efficient, and accurate 100% of the time – while providing superb, unsurpassed service.

Marcus Rock with SunCrest Home Health

May 28, 2019 by Beau Henderson

North Georgia Business Radio

Marcus Rock with SunCrest Home Health

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Beau Henderson, Marcus Rock, Dr. Bill Lampton

Marcus Rock/SunCrest Home Health

SunCrest Healthcare, Inc., based in Nashville, Tennessee, was formed in November 2005 for the purpose of developing Medicare/Medicaid-certified home health agencies in the Southern United States. SunCrest’s operating philosophy focuses on developing effective partnerships with the local healthcare communities, especially the local hospital systems, to ensure that the local communities’ home health care needs are met in a caring, high quality, safe, efficient and cost-effective manner.

SunCrest Healthcare delivers exceptional professional medical care in the privacy of a patient’s home. Many of the SunCrest Healthcare agencies are rated in the top 25 percent of agencies in the US by HomeCare Elite. They provide superior care and customer service for skilled nursing, therapy services, social services, and personal care, with many offices offering in-home psychiatric nursing, IV therapy, and chemotherapy. SunCrest also offers specialized care programs, such as Telehealth, where patients receive monitoring services in addition to home care visits; and Silver Steps, a physical therapy program designed for reducing falls for at-risk patients.

SunCrest operates locations across Tennessee, Alabama, Florida, Georgia, Illinois, Indiana, Kentucky, Mississippi and Pennsylvania. The SunCrest family offers locations under SunCrest Home Health, OMNI Home Care, SunCrest OMNI Home Health, HomeChoice Health Services, and St. Vincent’s Home Health.

For more info about Marcus CLICK HERE.

Derrick Case & Liz Webber with Dress Up and Tyshon Williams with TGI Fridays

May 23, 2019 by Garrett Ervin

Gwinnett Business Radio

Derrick Case & Liz Webber with Dress Up and Tyshon Williams with TGI Fridays

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Amanda Pearch, Derrick Case, Liz Webber, Ty Williams, Steven Julian

Derrick Case & Liz Webber/Dress Up

Dress Up is a women’s clothing store with store locations in Georgia, Tennessee, South Carolina and Alabama. DU opened in 2009 by husband and wife duo, Derrick and Danielle Case. The store provides a unique shopping experience for their customers through outstanding customer service, affordability, and ability to shop on-trend new arrivals weekly in one of their 19 stores or online at www.shopdressup.com. Dress Up believes in innovation and you’ll see that within various aspects of the company as they are consistently updating their systems to keep up with their customers and the ways they desire to shop.

Tyshon Williams/Jackmont Hospitality & TGIFridays

Jackmont Hospitality is the company that franchises and operates all of the TGIFridays in Atlanta. Jackmont also has other restaurant concepts such as OneFlewSouth and Chicken and Beer. TGIFridays is known for having the best corner bar in town.

LEADER DIALOGUE: Evolution of the Baldrige Performance Excellence Program – Deep Dive

May 10, 2019 by Garrett Ervin

Gwinnett Studio

LEADER DIALOGUE: Evolution of the Baldrige Performance Excellence Program - Deep Dive

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Bob Fangmeyer, the Director of the Baldrige Performance Excellence Program at the National Institute of Standards and Technology (NIST), returns for this deep dive episode of “Leader Dialogue”.

Topics discussed include:

Evolution of the Baldrige: This will include Bob’s background and stewardship of this national treasure.
Comparative results: What the research demonstrates when comparing Baldrige National award winners to their peers regardless of economic environment.
Performance Excellence Challenges in the Age of Consumerism: Understanding why customer loyalty is won on the battlefield of customer experience, and how to leverage the Baldrige performance excellence principles to accelerate short term gains, and hard-wire a cultural transformation, creating a sustainable competitive advantage.

Bob Fangmeyer/Baldrige Performance Excellence Program

Bob Fangmeyer joined the Baldrige Program in 1997 and after serving in numerous roles over the years was named Director in November 2013. Since then, Bob has been focused on expanding the reach and impact of Baldrige, providing new and improved products and services, ensuring efficient and effective operations, and planning for strategic capability and capacity needs. Bob has owned and managed small businesses and holds a master of business administration degree from the University of Maryland.

About SOAR Vision Group

The SOAR Vision Group mission is to: Align People with Purpose to Achieve Exceptional Results. SOAR provides best practice strategy execution, business process optimization services, and a structured organizational development approach for organizations to effectively implement the Baldrige Performance Excellence framework. For more information, contact SOAR Vision Group at (888) 294-3303 or visit soarvisiongroup.com.

About the Baldrige Foundation

The mission of the Baldrige Foundation is to ensure the long-term financial growth and viability of the Baldrige Performance Excellence Program, and to support organizational performance excellence in the United States and throughout the world. The Malcolm Baldrige National Quality Award is presented annually by the United States President to organizations that demonstrate quality and performance excellence. For more information, contact the Baldrige Foundation at (202) 559-9195 or visit baldrigefoundation.org.

Yvener Liberal with Emsite Preventive Health Services, Dr. Adam Tedder with Clear Path Family Chiropractic, and Nathaly Tabares with Nathaly Tabares Photography

April 18, 2019 by Garrett Ervin

Gwinnett Business Radio

Yvener Liberal with Emsite Preventive Health Services, Dr. Adam Tedder with Clear Path Family Chiropractic, and Nathaly Tabares with Nathaly Tabares Photography

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Mike Sammond, Yvener Liberal, Nathaly Tabares, Dr. Adam Tedder, Steven Julian

Yvener Liberal/Emsite Preventive Health Services

Emsite Preventive Health Services offers a range of appropriately-targeted preventive health screenings to identify potential threats to your health. These preventive health screenings help identify abnormalities that may lead to heart disease, stroke, and aneurysm. Health screenings are essential to a healthy lifestyle because the sooner a threat is detected, the higher the success of treatment and the lower the risk of complications. Emsite Preventive Health Services offers several affordable preventive health packages to ensure that you are provided with a comprehensive understanding of your overall health.

Dr. Adam Tedder/Clear Path Family Chiropractic

Clear Path Family Chiropractic is a family-focused chiropractic clinic that works with families and clients of all ages. Their main focuses are Upper Cervical chiropractic care, pediatrics, perinatal care, and neurological conditions. Clear Path Family Chiropractic strives to create a warm environment, excellent care, exceptional healing and amazing results.

Nathaly Tabares/Nathaly Tabares Photography

Nathaly Tabares Photography is a small business located in Duluth, GA. Nathaly’s main focus is to capture beautiful memories for you and your family. She will also guide you and help you select the perfect pieces of wall art to display those images. She will create for you photography and wall art at it’s finest!

Kevin Heath with MTD Benefits and Juan Luna with Luna’s

April 9, 2019 by Beau Henderson

North Georgia Business Radio

Kevin Heath with MTD Benefits and Juan Luna with Luna's

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Beau Henderson, Kevin Heath, Juan Luna, Dr. Bill Lampton

Kevin Heath/MTD Benefits

Kevin Heath is a licensed Life and Health insurance agent in Georgia, the southeast, and multiple other states. Kevin holds many other certifications within his industry and is always on the cutting edge of certifications in his field. He has been helping clients with their health insurance needs since 2004. In the early years of his career, Kevin worked directly for a few large insurance companies and agencies. While he really enjoyed being able to help clients find coverage that best suited their needs, it was clear to him that not one company is best for everyone and this was the driving force that led him to start his own brokerage firm. MTD Benefits grew from Kevin’s desire to offer his clients a multitude of options from multiple carriers as he felt strongly that what may work for one person wouldn’t work for another. MTD stands for Making The Difference and that is exactly what drives Kevin professionally.

When Kevin is not helping others with their insurance needs, he loves spending time with his wife of almost twenty years, Brooke, and their 3 daughters. You can usually find Kevin and Brooke watching their eldest daughter on stage, in the stands at a football game watching their middle daughter cheer, or on the sidelines at a soccer game watching their youngest daughter play. Kevin is a member at The Highlands Church and loves spending time with his church family. He also serves on many boards and committees with local organizations. Kevin is a strong believer in giving back to the community and he makes it a priority to do so in many ways throughout the year.

Juan Luna/Luna’s

Juan Luna, opened Luna’s Restaurant February 7th, 1997 on the ground level of the Hunt Tower in downtown Gainesville, Georgia. His mission is to offer the local community a restaurant serving the best American cuisine with a Continental flair. Each year, in operation, Luna’s has consistently increased its patronage. Furthermore, Luna’s has become a household name in catering. Over the years they have catered some of Gainesville’s most memorable events – art openings, graduation ceremonies, victory parties for political candidates, the Governor’s fund-raisers, the inauguration of their Chamber of Commerce and the 33rd International Canoe Federation Flatwater Racing World Championships, to mention a few. Luna’s has been tremendously successful in catering rehearsal dinners, wedding receptions and various other personal celebrations.

POWER PLAY: Kemper Smalley with Super Hero Fire Protection and Bryan Butterstein with Sweet Tomatoes

April 3, 2019 by Garrett Ervin

Gwinnett Business Radio

POWER PLAY: Kemper Smalley with Super Hero Fire Protection and Bryan Butterstein with Sweet Tomatoes

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Bryan Butterstein, Kemper Smalley, Kyle Peacock

Bryan Butterstein/Sweet Tomatoes

Sweet Tomatoes is known for its 50-foot salad bar, made from scratch soups, hot pastas, freshly baked breads, muffins and desserts, serving more than 25 million guests each year. Guests have the freedom to create their own, one-of-a-kind wholesome meal in a family friendly atmosphere at an everyday value. Visit Sweet Tomatoes in Atlanta with locations in Dunwoody, Alpharetta, Duluth and Kennesaw. Follow Sweet Tomatoes on Facebook, Instagram and Twitter.

Kemper Smalley/Super Hero Fire Protection

Super Hero Fire Protection is a full-service fire protection company. They install new construction systems and inspect, service and repair existing systems. Sprinklers, Alarms, Extinguishers – Super Hero Fire Protection does it all with integrity and excellent customer service.

Jim & Bridget Fitzpatrick with the Atlanta Small Business Network (ASBN) and Victor Gollahon with MSA Digital

March 14, 2019 by Garrett Ervin

Gwinnett Business Radio

Jim & Bridget Fitzpatrick with the Atlanta Small Business Network (ASBN) and Victor Gollahon with MSA Digital

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Jim Fitzpatrick, Bridget Fitzpatrick, Victor Gollahon

Jim & Bridget Fitzpatrick/ASBN

Atlanta Small Business Network is your local source for business news, information, resources, best practices and event coverage. From start-up to success, they are your go-to resource for small business in Atlanta, Georgia.

Victor Gollahon/MSA Digital

MSA’s founding principle is to provide exceptional service. Using that guiding light, they now service thousands of customers. MSA Digital has an extremely high customer retention and their business is growing. As MSA forges ahead into the future they are applying these same principles into new ventures. MSA hopes to bring much more value to their customers through MSA’s Network Services and Managed IT Services offerings that are now a staple of their business. MSA’s future is bright and they look forward to continuing to offer exceptionally high levels of service to their customers, both current and future.

Jose Laos with Tanners

November 30, 2018 by Garrett Ervin

Gwinnett Studio

Jose Laos with Tanners

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Jose Laos/Tanners

Tanners in Suwanee is under new ownership. Now made from scratch comfort food, with daily specials and great beers. They strive to provide great food and great service. Try them, again!

Jose Laos has been in the restaurant business for 33 years, mostly in the kitchen. He is a graduate of the Culinary Institute of America, and a former Executive Chef at The Cheesecake Factory, Houlihans, Bugaboo Creek, Bahama Breeze, Brio Tuscan Grille, and The Capital Grille.

Jose’s wife Christina has been in the restaurant business for almost 25 years, serving as a front of the house manager as well as kitchen manager for Olive Garden and Bugaboo Creek Steakhouse.