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LEADER DIALOGUE: Strategies to High Reliability

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LEADER DIALOGUE: Strategies to High Reliability
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Topics discussed on this episode include:

  • Business Acumen: Which will include Craig’’s background and overview of Press Ganey
  • Current state: Discuss current strategies and opportunities for improvement in aiding healthcare organizations how to achieve and sustain High Reliable Organization (HRO) status.
  • Performance excellence challenges in the Age of Consumerism: Understanding how Consumerism impacts the inter-relations among quality improvement, process improvement, Baldrige Framework and high reliability in health systems.

Craig Clapper/Press Ganey

Craig Clapper is a founding partner of Healthcare Performance Improvement (HPI) and a partner in Press Ganey Transformational Advisory Services. HPI is a group that specializes in improving human performance in complex systems using evidence-based methods from high-reliability organizations. Craig has 30 years experience improving reliability in nuclear power, transportation, manufacturing, and healthcare. He specializes in cause analysis, system reliability, and safety culture transformation. Craig has led safety culture transformation engagements for Duke Energy, US Department of Energy, ABB, Westinghouse, Framatome ANP, Sentara Healthcare, and Sharp Healthcare.

Prior to being a partner in Press Ganey Transformational Services, Craig was the Chief Knowledge Officer of HPI, the Chief Operating Officer of HPI, the Chief Operating Officer of Performance Improvement International, Systems Engineering Manager for Hope Creek Nuclear Generating Station, and Systems Engineering Manager for Palo Verde Nuclear Generation Station.

Education & Certifications

  • Bachelor of Science in Nuclear Engineering, Iowa State University
  • Professional Engineer (PE) licensure in Mechanical Engineering, State of Arizona
  • Certified Manager of Quality and Organizational Excellence (CMQ/OE), American Society for Quality (ASQ)

About SOAR Vision Group

The SOAR Vision Group mission is to: Align People with Purpose to Achieve Exceptional Results. SOAR provides best practice strategy execution, business process optimization services, and a structured organizational development approach for organizations to effectively implement the Baldrige Performance Excellence framework. For more information, contact SOAR Vision Group at (888) 294-3303 or visit soarvisiongroup.com.

About the Baldrige Foundation

The mission of the Baldrige Foundation is to ensure the long-term financial growth and viability of the Baldrige Performance Excellence Program, and to support organizational performance excellence in the United States and throughout the world. The Malcolm Baldrige National Quality Award is presented annually by the United States President to organizations that demonstrate quality and performance excellence. For more information, contact the Baldrige Foundation at (202) 559-9195 or visit baldrigefoundation.org.

Leader Dialogue: Performance Excellence Challenges in the Age of Consumerism – Deep Dive

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Leader Dialogue: Performance Excellence Challenges in the Age of Consumerism - Deep Dive
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Jennifer Strahan, Niki Buchanan, Lisa Counsell

A deep dive discussion about Performance Excellence Challenges in the Age of Consumerism is provided by the hosts Lisa, Jennifer and Duffie, with special guest Niki Buchanan, Venture Leader of Population Insights & Care at Philips Wellcentive.

Niki Buchanan, Philips

Niki Buchanan serves as Venture Leader, Population Insights & Care at Philips. A dynamic, strategic, mission-driven and compassionate healthcare executive, Niki uses her distinctive customer-focused methodology to align solutions for organizations towards strategic products, solutions, and services that meet healthcare’s business transformation needs. As the General Manager of three global businesses, she directs the strategic planning initiatives for her leadership teams and supports the global strategy for Philips Health Technology.

About SOAR Vision Group

The SOAR Vision Group mission is to: Align People with Purpose to Achieve Exceptional Results. SOAR provides best practice strategy execution, business process optimization services, and a structured organizational development approach for organizations to effectively implement the Baldrige Performance Excellence framework. For more information, contact SOAR Vision Group at (888) 294-3303 or visit soarvisiongroup.com.

About the Baldrige Foundation

The mission of the Baldrige Foundation is to ensure the long-term financial growth and viability of the Baldrige Performance Excellence Program, and to support organizational performance excellence in the United States and throughout the world. The Malcolm Baldrige National Quality Award is presented annually by the United States President to organizations that demonstrate quality and performance excellence. For more information, contact the Baldrige Foundation at (202) 559-9195 or visit baldrigefoundation.org.

LEADER DIALOGUE: The Power of the Baldrige Framework – Deep Dive

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LEADER DIALOGUE: The Power of the Baldrige Framework - Deep Dive
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A deep dive discussion about the power of the Baldrige framework is examined by the hosts Ben, Lisa and Duffie, with special guest and former healthcare industry CEO Lowell Kruse.

Lowell Kruse/Chair of Communities of Excellence

Lowell C. Kruse is the former CEO of Heartland Health in St. Joseph, Missouri. He retired in July 2009 after serving Heartland for 25 years as their CEO. Kruse came to St. Joseph in 1984 when the two existing community hospital boards had decided to come together and form Heartland Health to better serve the needs of the community and the broader region surrounding St. Joseph. He describes the vision of the organization as, “Heartland Health and its service area will be the best and safest place in America to receive healthcare and live a healthy and productive life.” As evidence of the organization’s progress toward that vision, they were the 2009 recipient of both the Malcolm Baldrige National Quality Award and the Foster G. McGaw Prize for Excellence in Community Service. During his 45 year career, Lowell served on numerous boards, committees, commissions and in leadership capacities in professional and civic organizations including State and National Jaycee Organizations, state hospital associations, American Hospital Association, Chamber of Commerce, United Way, State Commissions, health planning agencies, and similar organizations. He has been the recipient of a variety of personal and professional awards and recognitions during his career. Lowell currently serves as Co-Founder and Chair of Communities of Excellence 2026, the Board of Directors for the Baldrige Foundation and the Missouri Family and Community Trust.

About SOAR Vision Group

The SOAR Vision Group mission is to: Align People with Purpose to Achieve Exceptional Results. SOAR provides best practice strategy execution, business process optimization services, and a structured organizational development approach for organizations to effectively implement the Baldrige Performance Excellence framework. For more information, contact SOAR Vision Group at (888) 294-3303 or visit soarvisiongroup.com.

About the Baldrige Foundation

The mission of the Baldrige Foundation is to ensure the long-term financial growth and viability of the Baldrige Performance Excellence Program, and to support organizational performance excellence in the United States and throughout the world. The Malcolm Baldrige National Quality Award is presented annually by the United States President to organizations that demonstrate quality and performance excellence. For more information, contact the Baldrige Foundation at (202) 559-9195 or visit baldrigefoundation.org.

LEADER DIALOGUE: Performance Excellence in the Age of Consumerism

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LEADER DIALOGUE: Performance Excellence in the Age of Consumerism
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Hospital Governance Board Coaching

Pamela R. Knecht is the guest on this epsiode of Leader Dialogue Radio. Pam is an accomplished governance coach assisting not-for-profit Health Systems with strategic planning, governance, education, and organizational diagnosis and change management. Tune in to learn how to develop ideal board and management alignment, and how to enhance performance efficiency and effectiveness.

Pam Knecht/Accord Limited

Pam Knecht is President and CEO of ACCORD LIMITED, a national consulting firm based in Chicago and is an expert in not-for-profit healthcare governance. For over 22 years she has worked with hospitals, health systems, clinics, and health plans of all types and sizes.

Pam has long been recognized as a thought-leader in the field of governance. In 2007, she was named a Governance Advisor by The Governance Institute. She served as faculty for the former Center for Healthcare Governance of the American Hospital Association. Currently, she is a faculty member for The Governance Institute, iProtean, and multiple state hospital associations.

Pam regularly assists boards and CEOs with strategic planning; corporate and governance restructuring; system affiliation and integration; change management facilitation; and governance assessment, development and coaching. She also shares her extensive experience in governance frequently as a speaker and author.

About SOAR Vision Group

The SOAR Vision Group mission is to: Align People with Purpose to Achieve Exceptional Results. SOAR provides best practice strategy execution, business process optimization services, and a structured organizational development approach for organizations to effectively implement the Baldrige Performance Excellence framework. For more information, contact SOAR Vision Group at (888) 294-3303 or visit soarvisiongroup.com.

About the Baldrige Foundation

The mission of the Baldrige Foundation is to ensure the long-term financial growth and viability of the Baldrige Performance Excellence Program, and to support organizational performance excellence in the United States and throughout the world. The Malcolm Baldrige National Quality Award is presented annually by the United States President to organizations that demonstrate quality and performance excellence. For more information, contact the Baldrige Foundation at (202) 559-9195 or visit baldrigefoundation.org.

LEADER DIALOGUE: Humanity at the Forefront – Deep Dive

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LEADER DIALOGUE: Humanity at the Forefront - Deep Dive
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Today we host the deep dive of Humanity at the Forefront in the healthcare industry. During this episode, hosts Jennifer Strahan, Lisa Counsell and Duffie Dixon follow-up last week’s interview with Bob Peterson, the CEO of Millinocket Regional Hospital, and discuss how the hospital is a leader in offering the human touch when providing healthcare to their patients. Another value they discuss is understanding the importance of Critical Access Hospitals to our communities.

Beyond the friendly staff and award-winning patient care, Millinocket Regional Hospital (MRH) provides an impressive range of specialty and general services, with a recent expansion resulting in the addition of eight new specialties and a Walk-In Care facility. In 2018, MRH was awarded the Press Ganey “Guardian of Excellence Award” for exceptional patient experience, a nationally-recognized symbol of achievement for hospitals who consistently perform within the top 5%. Providing jobs to approximately 250 people, MRH is the largest employer in the Katahdin Region and a crucial economic driver within its community.

About SOAR Vision Group

The SOAR Vision Group mission is to: Align People with Purpose to Achieve Exceptional Results. SOAR provides best practice strategy execution, business process optimization services, and a structured organizational development approach for organizations to effectively implement the Baldrige Performance Excellence framework. For more information, contact SOAR Vision Group at (888) 294-3303 or visit soarvisiongroup.com.

About the Baldrige Foundation

The mission of the Baldrige Foundation is to ensure the long-term financial growth and viability of the Baldrige Performance Excellence Program, and to support organizational performance excellence in the United States and throughout the world. The Malcolm Baldrige National Quality Award is presented annually by the United States President to organizations that demonstrate quality and performance excellence. For more information, contact the Baldrige Foundation at (202) 559-9195 or visit baldrigefoundation.org.

LEADER DIALOGUE: Thriving in the Age of Consumerism with Lee Health System

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LEADER DIALOGUE: Thriving in the Age of Consumerism with Lee Health System
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Lee Health System has embarked upon an accelerated Baldrige Performance Excellence journey to drive exceptional results, further expanding their position as the preferred healthcare system of choice in Southwest Florida.

Dr. Alex Daneshmand explains the origins of the Lee Health System journey, why they chose SOAR Vision Group and Danu Performance Solutions to guide and support them on this accelerated transformation journey, and the key ingredients for success.

The consumerism war is won on the battlefield of customer experience. E-commerce access to any product or service regardless of location has significantly increased the speed of competition, forcing organizations to dramatically accelerate production, delivery, and customer service processes. What organizations do not have is time. Instead, they have be able to rapidly progress from strategy to results. For some business leaders the idea of engaging in disciplined thought and action to build a sustainably competitive and differentiated organization seems untenable. The opposite is true. Now more than ever prioritized action, removing process inefficiencies, and empowering employees to act like owners in the pursuit of a customer first, zero-defect journey, is essential for survival now and sustainable success in the future.

Lee Health System understands this and has embarked upon an accelerated performance excellence journey to thrive in the Age of Consumerism.

About SOAR Vision Group

The SOAR Vision Group mission is to: Align People with Purpose to Achieve Exceptional Results. SOAR provides best practice strategy execution, business process optimization services, and a structured organizational development approach for organizations to effectively implement the Baldrige Performance Excellence framework. For more information, contact SOAR Vision Group at (888) 294-3303 or visit soarvisiongroup.com.

About the Baldrige Foundation

The mission of the Baldrige Foundation is to ensure the long-term financial growth and viability of the Baldrige Performance Excellence Program, and to support organizational performance excellence in the United States and throughout the world. The Malcolm Baldrige National Quality Award is presented annually by the United States President to organizations that demonstrate quality and performance excellence. For more information, contact the Baldrige Foundation at (202) 559-9195 or visit baldrigefoundation.org.

 

LEADER DIALOGUE: Follow-up Discussion with The HCI Group – Deep Dive

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Gwinnett Studio
LEADER DIALOGUE: Follow-up Discussion with The HCI Group - Deep Dive
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John McDaniel, Jennifer Strahan, Ben Sawyer

On this follow-up deep dive episode of “Leader Dialogue”, Ben and Jennifer continue the innovation requirements discussion with John McDaniel, HCI Group’s SVP of Innovation and Technology, clarifying what it takes for organizations to get out ahead of emerging market trends, and to win.

Listen in to learn:

  • The leadership approach necessary to foster innovation.
  • How to overcome innovation cost concerns, including how to effectively partner with emerging technology companies.
  • The hallmarks of effective innovation, including the human centered design approaches.

John McDaniel/Senior VP of Innovation and Technology with The HCI Group

With more than 35 years of experience as a healthcare CIO, consulting services executive, and as an executive with large healthcare solution companies, John McDaniel currently manages the CXO Innovation and Technology Solutions division at The HCI Group.

Prior to joining HCI, John worked as a National Practice Leader – US Healthcare for a large data storage and software organization. He was responsible for cultivating C-level executive relationships, understanding emerging requirements, and collaborating with development teams to ensure solutions that met market-driven operational, scalability and cost efficiency requirements.

As a CIO, John worked with St. Vincent Catholic Medical Center, McLaren Health Care Corporation, and The Emory Clinic, where he also served as Director of Medical Informatics for the Emory Healthcare System. He is a keynote speaker at National and Regional healthcare conferences and frequently presents at large, international healthcare events.

About SOAR Vision Group

The SOAR Vision Group mission is to: Align People with Purpose to Achieve Exceptional Results. SOAR provides best practice strategy execution, business process optimization services, and a structured organizational development approach for organizations to effectively implement the Baldrige Performance Excellence framework. For more information, contact SOAR Vision Group at (888) 294-3303 or visit soarvisiongroup.com.

About the Baldrige Foundation

The mission of the Baldrige Foundation is to ensure the long-term financial growth and viability of the Baldrige Performance Excellence Program, and to support organizational performance excellence in the United States and throughout the world. The Malcolm Baldrige National Quality Award is presented annually by the United States President to organizations that demonstrate quality and performance excellence. For more information, contact the Baldrige Foundation at (202) 559-9195 or visit baldrigefoundation.org.

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LEADER DIALOGUE: The Role of Innovation in the Age of Consumerism with John McDaniel of The HCI Group

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Gwinnett Studio
LEADER DIALOGUE: The Role of Innovation in the Age of Consumerism with John McDaniel of The HCI Group
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John McDaniel, Jennifer Strahan, Ben Sawyer

HCI Group’s SVP of Innovation and Technology John McDaniel discusses the transformation advisory function that the HCI Group provides to healthcare systems regarding emerging technologies. Ben and Jennifer explore with John the innovation and performance excellence requirements for organizations to effectively compete in the Age of Consumerism as web-based technologies proliferate, including advances in biometric monitoring, telemedicine, and robotic surgery. The discussion also includes the impact of global medical tourism.

Successful organizations will have to innovate at a level previously unknown, as large commercial players also begin to compete. Insights from previous disruptive technology and innovation megatrends are discussed, such as the universal adoption of mobile devices and the digital marketplace. Similar to the impact on fixed retail establishments from these emerging technology trends, this discussion provides a backdrop of the upcoming tidal wave of change in healthcare, and what will be required to survive and thrive.

Listen in to learn…

  • Why a renaissance zone, or innovation hub, is essential for innovation to take hold.
  • Why operational efficiency and effectiveness are critical for creating capacity and cash to support innovation.
  • What success looks like.

John McDaniel/Senior VP of Innovation and Technology with The HCI Group

With more than 35 years of experience as a healthcare CIO, consulting services executive, and as an executive with large healthcare solution companies, John McDaniel currently manages the CXO Innovation and Technology Solutions division at The HCI Group.

Prior to joining HCI, John worked as a National Practice Leader – US Healthcare for a large data storage and software organization. He was responsible for cultivating C-level executive relationships, understanding emerging requirements, and collaborating with development teams to ensure solutions that met market-driven operational, scalability and cost efficiency requirements.

As a CIO, John worked with St. Vincent Catholic Medical Center, McLaren Health Care Corporation, and The Emory Clinic, where he also served as Director of Medical Informatics for the Emory Healthcare System. He is a keynote speaker at National and Regional healthcare conferences and frequently presents at large, international healthcare events.

About SOAR Vision Group

The SOAR Vision Group mission is to: Align People with Purpose to Achieve Exceptional Results. SOAR provides best practice strategy execution, business process optimization services, and a structured organizational development approach for organizations to effectively implement the Baldrige Performance Excellence framework. For more information, contact SOAR Vision Group at (888) 294-3303 or visit soarvisiongroup.com.

About the Baldrige Foundation

The mission of the Baldrige Foundation is to ensure the long-term financial growth and viability of the Baldrige Performance Excellence Program, and to support organizational performance excellence in the United States and throughout the world. The Malcolm Baldrige National Quality Award is presented annually by the United States President to organizations that demonstrate quality and performance excellence. For more information, contact the Baldrige Foundation at (202) 559-9195 or visit baldrigefoundation.org.

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LEADER DIALOGUE: The Importance of Transparency and Accountability with Russ Branzell of CHIME

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Gwinnett Studio
LEADER DIALOGUE: The Importance of Transparency and Accountability with Russ Branzell of CHIME
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Ben Sawyer, Jennifer Strahan and Russ Branzell

Russell (Russ) Branzell/CHIME

College of Healthcare Information Management Executives (CHIME) CEO Russ Branzell discusses the criticality of transparency and performance accountability as the Age of Consumerism envelopes the healthcare market. Russ provides examples from his experience as the CIO of Poudre Valley Health System leading up to their winning of the Malcolm Baldrige National Quality Award in 2008.

Listen in to learn:

  • What a Baldrige winning effective strategy execution environment looks like
  • The contrasting ineffective strategy deployment three-legged stool of low performing organizations
  • The impact transparency and accountability have on operational performance
  • The criticality of real-time cascading scorecard software for leaders to keep their fingers on the pulse of organizational performance, replacing the dependence on cumbersome spreadsheets
  • What every organization can learn from the journey of Baldrige Quality Award winners

CLICK HERE to watch the video of this show.

About SOAR Vision Group

The SOAR Vision Group mission is to: Align People with Purpose to Achieve Exceptional Results. SOAR provides best practice strategy execution, business process optimization services, and a structured organizational development approach for organizations to effectively implement the Baldrige Performance Excellence framework. For more information, contact SOAR Vision Group at (888) 294-3303 or visit soarvisiongroup.com.

About the Baldrige Foundation

The mission of the Baldrige Foundation is to ensure the long-term financial growth and viability of the Baldrige Performance Excellence Program, and to support organizational performance excellence in the United States and throughout the world. The Malcolm Baldrige National Quality Award is presented annually by the United States President to organizations that demonstrate quality and performance excellence. For more information, contact the Baldrige Foundation at (202) 559-9195 or visit baldrigefoundation.org.

 

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