

The X Factor in Leadership, with Bill McDermott, Host of ProfitSense
In this commentary from a recent episode of ProfitSense, Bill shares the story of a CEO he considers to have the X factor in leadership.
Bill’s commentary was taken from this episode of ProfitSense.
ProfitSense with Bill McDermott is produced by John Ray and the North Fulton Studio of Business RadioX® in Alpharetta.
Transcript
Bill McDermott: I want to talk a minute about the X factor in leadership. In Jim Collins’s book, Good to Great, he calls the X factor of great leadership a paradoxical blend of extreme personal humility and professional will.
I had lunch recently with someone I would consider as having the X factor of leadership. He took on a CEO position about six years ago. He had inherited an old school management philosophy with little resources invested in the professional development, business development, and collaboration of his team members.
He’s somewhat quiet and reserved, but very ambitious in his time as CEO. Thus far, he’s contributed significantly to the business and professional development of his coworkers. He’s changed the culture to one of collaboration, not only with coworkers, but clients as well. His energy is focused hourly. To create an organization of thriving coworkers determined to make their organization the best it can be and invest their time volunteering in the communities they serve.
Here are some key characteristics of top leaders, according to Collins:
- Personal humility. These leaders are modest and unassuming and don’t seek out the limelight or public recognition. They’re focused on building and sustaining a great organization.
- Professional will. These leaders have a fierce determination to succeed. They’re willing to do whatever it takes to make their companies great. Even if it means making tough decisions or sacrificing their own personal interests.
- Ambition for the cause. These leaders are motivated by a larger purpose than their own personal success. They’re passionate about their work and want to make a difference in the world. With these leaders, their ambition is first for the cause for the organization and its purpose, not themselves. Their energy is channeled outward, not inward.
If you want to be a great leader, these are some good places to start.






Kelly Zaragoza is a Licensed Professional Counselor turned Coach, or as her team calls her, “The Coaching Therapist.” As a therapist, she saw client after client come in with similar issues: not feeling appreciated, burned out, stressed, frustrated, and lacking confidence, just to name a few. She realized that many people were sharing similar experiences and that therapy was bringing about transformations. This led her to ask, “How can more people have access to this superpower?”


















A communications professional with 20+ years of experience, Yaryna Klyuchkovska works as strategic communication consultant in Kyiv, Ukraine. She specializes in strategic communications, crisis communications, and communicating change. As a communications advisor and media trainer, Yaryna has helped dozens of senior executives, government officials and politicians.
Olena Sergeeva is a coach, facilitator, and consultant working with organisational change and leadership development projects, executive coaching, and team alignment.
For as long as he can remember Hylke Faber has been curious about what this life is about. His ongoing inquiry has become his work: helping people individually and collectively to discover what is possible in life and express that authentically and fearlessly.

















