

Bob Fangmeyer, the Director of the Baldrige Performance Excellence Program at the National Institute of Standards and Technology (NIST), returns for this deep dive episode of “Leader Dialogue”.
Topics discussed include:
- Evolution of the Baldrige: This will include Bob’s background and stewardship of this national treasure.
- Comparative results: What the research demonstrates when comparing Baldrige National award winners to their peers regardless of economic environment.
- Performance Excellence Challenges in the Age of Consumerism: Understanding why customer loyalty is won on the battlefield of customer experience, and how to leverage the Baldrige performance excellence principles to accelerate short term gains, and hard-wire a cultural transformation, creating a sustainable competitive advantage.
Bob Fangmeyer/Baldrige Performance Excellence Program
Bob Fangmeyer joined the Baldrige Program in 1997 and after serving in numerous roles over the years was named Director in November 2013. Since then, Bob has been focused on expanding the reach and impact of Baldrige, providing new and improved products and services, ensuring efficient and effective operations, and planning for strategic capability and capacity needs. Bob has owned and managed small businesses and holds a master of business administration degree from the University of Maryland.
About SOAR Vision Group
The SOAR Vision Group mission is to: Align People with Purpose to Achieve Exceptional Results. SOAR provides best practice strategy execution, business process optimization services, and a structured organizational development approach for organizations to effectively implement the Baldrige Performance Excellence framework. For more information, contact SOAR Vision Group at (888) 294-3303 or visit soarvisiongroup.com.
About the Baldrige Foundation
The mission of the Baldrige Foundation is to ensure the long-term financial growth and viability of the Baldrige Performance Excellence Program, and to support organizational performance excellence in the United States and throughout the world. The Malcolm Baldrige National Quality Award is presented annually by the United States President to organizations that demonstrate quality and performance excellence. For more information, contact the Baldrige Foundation at (202) 559-9195 or visit baldrigefoundation.org.




Teacher, Army Cavalry Scout, Writer, Marketing Director, fire fighter, and medical first responder have all led up to Jake Lounsbury becoming the Director of Global Partnerships for Chief Science Officers International.
Caillou Pena is a senior at Skyline high school and second year CSO. He has been named as an 18 under 18 recipient by Junior Achievement and the Arizona Republic. Through the CSO program he traveled to Washington DC for the international summit and Hermosillo, Sonora, MX to attend Arizona-Mexico Commission’s governor’s signing.
Michelle Martínez Vega is IDRA’s technology coordinator with more than 18 years of experience in designing, developing and administering professional development for educators at the state, regional and district levels. Her focus is driven by the desire to improve academic achievement through the use of technology. She strives to develop technology solutions that create equitable and sustainable learning environments for all students and educators.
After vowing to never work with youth, Eric Knapp became a camp counselor in 2006. He became a full time program director in charge of facilitating team building experiences for youth before receiving a wilderness leadership certificate through Outward Bound.
teachers in the country selected as a Northrop Grumman Teachers Academy Fellow in 2015, he collaborated with representatives from NGC to develop lessons and teaching strategies to better prepare students for STEM careers. Furthermore, he has written STEM curriculum for schools in India and is on the design team for two STEM academies in China.
Abigail Southgate has a degree in education followed by a career of diverse teaching opportunities. She has substituted, taught with the Headstart program and elementary schools.

Mary Linde is a nurse and nursing home administrator who has been in progressive administration in aging services for the past 21 years. Prior to that she was a neuro critical care nurse.




Jeff Orr is an expert in leadership holding two masters degrees in Business and Leadership (MBA, MSL) from Grand Canyon University. He speaks to thousands in the private sector as well as on University campuses about leadership, discovering and leveraging purpose, and the critical importance for developing the next generation of leaders. Jeff’s passion for helping leaders grow comes through in his engaging and energizing keynotes using humor and story as a catalyst for professional and personal growth. His most recent TEDx keynote, Millennial Leadership: The Key to Your Organization’s Success, has challenged thousands of leaders nationwide to rethink how to engage and develop the Millennial leaders in their organizations.
Ryan Parker is extremely passionate about helping entrepreneurs and businesses prosper. His goal is to live with character by doing the right thing whether someone is watching or not.

Jeff Orr is an expert in leadership holding two masters degrees in Business and Leadership (MBA, MSL) from Grand Canyon University. He speaks to thousands in the private sector as well as on University campuses about leadership, discovering and leveraging purpose, and the critical importance for developing the next generation of leaders. Jeff’s passion for helping leaders grow comes through in his engaging and energizing keynotes using humor and story as a catalyst for professional and personal growth. His most recent TEDx keynote, Millennial Leadership: The Key to Your Organization’s Success, has challenged thousands of leaders nationwide to rethink how to engage and develop the Millennial leaders in their organizations.
Rhino Online Strategies & eCreativity
Jacob Fann is the CEO and Founder of Fanntastic Media, which has elevated over 90 businesses to a greater level of success. Gross revenues from his combined clients total over 32 million and that number continues to grow with his customized marketing strategies. He specializes in social media marketing; creating powerful brand presence, capturing new customers and finding untapped markets by optimizing target marketing and social media algorithms that results in higher conversion rates and increased sales.
For over 25 years now Wendee Saunders has been celebrating a woman’s right to success and independence. Whether through her business, career, family or personal relationships. As a Mom she is committed to inspiring her kids to grow and become their highest potential and live a full, happy, purposeful life by being an example of what’s possible. As a business woman she is committed to bringing constant value to her clients and business partners, both economically and socially developing rewarding relationships along the way. All of this requires Wendee to be in a constant state of growth to appreciate all people and learning, to live in a state of abundance to attract wealth, greater opportunities and to inspire others to do the same.
Connie Kadansky is an exceptional sales coach and trainer who shares with clients how to increase sales and revenue generating bandwidth. She has discovered the art of developing and maintaining a sales process that works. Connie has a passion for helping clients take proactive steps to move the sales conversation forward and make sure the client is served. For the past 20 years, Connie has been licensed by Behavioral Sciences Research Press, Dallas, Texas, the world-renowned behavioral scientists who address Sales Call Reluctance, the emotional hesitation to prospect and self-promote. She has consulted with more than 1800 clients across the globe and has coached and/or trained clients in the financial services, insurance, real estate, banking, pharmaceutical, software, medical device, medical malpractice and microbiological culture media manufacturing.

Michael Ehrler
ePresence

Smoke Rise Agents






Following an early career focused on underground mining engineering, operations and construction, 















