North Fulton Business Radio Archives - Page 53 of 71

Annette Fields, Vineyard Johns Creek

August 20, 2020 by John Ray

North Fulton Business Radio

Annette Fields, Vineyard Johns Creek

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Annette Fields, Vineyard Johns Creek (North Fulton Business Radio, Episode 271)

Annette Fields, Executive Director of Vineyard Johns Creek, joins host John Ray to discuss their new facility and their service to seniors through assisted living and memory care. “North Fulton Business Radio” is produced virtually by the North Fulton studio of Business RadioX® in Alpharetta.

Vineyard Johns Creek

Vineyard’s Johns Creek is an assisted living and memory care community. Their mission is to grow purposeful communities that make a positive impact on both people and our planet. They offer a continuum of personalized care, thoughtful programming, and customized amenities that aim to engage, inspire, and elevate life at every stage.

Annette Fields, Executive Director

Annette is passionate about senior living and her 10 years of experience includes 7 years as an Executive Director. She is nationally certified as a Director of Assisted Living (CDAL) and has experience in both social services and education. Annette is dedicated to creating a collaborative atmosphere within which residents, staff and family will thrive and have a sense of belonging and purpose

Questions/Topics Discussed in this Show

Tell us about Vineyard
What makes you different?
How can residents tour a model unit?
What resources/upcoming events do you have?

North Fulton Business Radio” is hosted by John Ray and produced virtually from the North Fulton studio of Business RadioX® in Alpharetta. You can find the full archive of shows by following this link. The show is available on all the major podcast apps, including Apple Podcasts, Spotify, Google, iHeart Radio, Stitcher, TuneIn, and others.

Renasant Bank has humble roots, starting in 1904 as a $100,000 bank in a Lee County, Mississippi, bakery. Since then, Renasant has grown to become one of the Southeast’s strongest financial institutions with over $13 billion in assets and more than 190 banking, lending, wealth management and financial services offices in Mississippi, Alabama, Tennessee, Georgia and Florida. All of Renasant’s success stems from each of their banker’s commitment to investing in their communities as a way of better understanding the people they serve. At Renasant Bank, they understand you because they work and live alongside you every day.

Ronda Youngblood, Infinity Learning Educational Services

August 17, 2020 by John Ray

North Fulton Business Radio

Ronda Youngblood, Infinity Learning Educational Services

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Ronda Youngblood, Infinity Learning Educational Services (North Fulton Business Radio, Episode 271)

Infinity Learning Owner and Executive Director Ronda Youngblood joined host John Ray to discuss her company’s tutoring and academic support services for children, teens, and adults. “North Fulton Business Radio” is produced virtually by the North Fulton studio of Business RadioX® in Alpharetta.

Infinity Learning Educational Services

Infinity offers online Academic Tutoring, Test Prep, English as a Second Language, Spanish and French Lessons. Private 1 to 1 or Small Learning Pods are available.

Private and small group classes offered for all levels. They offer private academic tutoring in:

Basic Math, Algebra, Geometry, Trigonometry, Calculus
Biology, Chemistry, Physics, Environmental Science
US History, Government, World History, Economics
Reading, Language Arts, World Literature, Writing
Spanish, French

Their and coaching program helps students master academic content and improve study skills. Support is available for K-12 Students.

The English as a Second Language program follows ESL Standards – reading, writing, listening and speaking components. Each component includes grammar. The curriculum is taught by certified and knowledgeable ESL teachers.

AP, Honors and College Level Services are also available

Ronda Youngblood, Owner & Executive Director

Ronda Youngblood, MBA is Owner and Executive Director of Infinity Learning Educational Services in Alpharetta. Ronda has over 20 years experience in education. Ronda taught Math, Managerial Accounting, Introduction to College and Professional Development at the college level for 10 years. She spent another 10 plus years working on executive teams for some of the top tutoring and test prep companies in the industry. Using her education and experience, Ronda has launched Infinity Learning with a more individualized focus. Each student’s program is customized specifically to their needs and academic goals. Private and group tutoring options are available for academic subjects, test prep, college planning and English as a second language.

Questions/Topics Discussed in this Show

Academic support programs available through Infinity Learning for school aged children in the fall
How best to manage virtual learning – getting in a routine and maintaining great study habits
Importance of a tutor or academic coach
Programs for adult learners
What other programs do you provide for enrichment?

Leadership and Communication for DSOs, with Janet Hagerman, DSOs Done Right ℠

August 14, 2020 by John Ray

North Fulton Business Radio

Leadership and Communication for DSOs, with Janet Hagerman, DSOs Done Right ℠

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Leadership and Communication for DSOs, with Janet Hagerman, DSOs Done Right ℠ (North Fulton Business Radio, Episode 270)

Janet Hagerman joins host John Ray to discuss the challenges and opportunities of scaling a dental service organization, good patient communication, and more. It’s must listening for dental industry practitioners, but anyone challenged by scaling their business will find value from what Janet offers in this show. “North Fulton Business Radio” is produced virtually by the North Fulton studio of Business RadioX® in Alpharetta.

Janet Hagerman

Janet Hagerman is an international speaker, author and consultant. A graduate of the Medical College of Georgia, Janet is a health industry thought leader known for her creative expertise in communication, leadership and motivation. Janet’s experience includes over 15 years of clinical experience, 20 years coaching experience with both solo practices and small to large dental groups, past corporate Dental Hygiene Director for a 150+ DSO, PennWell Editorial Advisory Board member, and author of several books, as well as numerous articles and courses. She provides customized coaching programs for individuals, practices and growing dental groups. Janet’s focus on soft skills, creative communication and leadership empowers health professionals worldwide providing them with proven, effective and easy to implement strategies for success.

Janet’s international and domestic experience has taught her that worldwide people and practices encounter similar challenges, and enjoy the benefits of stronger communication skills. Her expertise in coaching health care professionals and management worldwide on communication and leadership “soft skills” provides effective and easy to implement strategies for success. Janet’s proven process and programs make an immediate impact on the delivery of patient care and financial results.

Janet assists dental groups establish a foundation for comprehensive and profitable growth, with efficient and consistent clinical and business systems. As DSOs [Dental Support Organization] continue to focus on improving patient experience and employee retention, Janet’s passion is to help DSO groups become known for a reputation of outstanding patient care and loyal patients and employees, resulting in sustained profitability.

Janet’s DSO experience enables her to help growing DSOs to:

-Develop their organizational structure based on their unique character
-Build dynamic self-sustaining teams
-Grow production predictably
-Create dependable, duplicatable systems that support growth and acquisition
-Design a stellar patient experience that nurtures brand reputation

Company website

Questions/Topics Discussed in this Show

How has the dental world changed?
You mention DSO. What is a DSO?
The benefits and pitfalls of scaling a dental service organization
Are there commonalities to the work you do for DSOs and other service industries?
Where do you see the industry 10 years from now?
Who do you work with? What happens when someone works with you?

The Realities of Selling Your Company, with Bob Tankesley, Neri Capital Partners

August 13, 2020 by John Ray

North Fulton Business Radio

The Realities of Selling Your Company, with Bob Tankesley, Neri Capital Partners

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“The Realities of Selling Your Company,” with Bob Tankesley, Neri Capital Partners (North Fulton Business Radio, Episode 269)

Investment banker Bob Tankesley joins host John Ray to discuss how the pandemic has changed the environment for selling your business. Bob discusses the psychology of business ownership and how it affects a sale, how business owners need to plan for a sale, and much more. “North Fulton Business Radio” is produced virtually by the North Fulton studio of Business RadioX® in Alpharetta.

Neri Capital Partners

Neri Capital Partners was founded in 2006 with headquarters in Atlanta, Georgia. Their firm is an investment bank for family owned and privately held small and midsize businesses with a strong history and clear path to growth. Neri Capital provides merger, acquisition and related advisory services.

Bob Tankesley, Principal, Neri Capital Partners

Bob Tankesley helps business owners transition out of their companies, usually resulting in a sale of the business and the real estate to outside buyers. As a 4th generation entrepreneur, he has a deep affinity for and understanding entrepreneurs, which easily develops into a trust relationship with business owners. Since 2000, Bob has helped business owners understand their businesses better. He helps them think through their long-term goals and plans, educates them on business value and brings the right (collaborative) advisory team around the table.

His early career was in finance for a Fortune 500 company and audit for a Big 4 CPA firm, then he set up his own firm, always with a focus on entrepreneurs and owners. A frequent speaker on these topics, Bob holds a MBA degree and a CPA license. He is Vice President and Co-Founder of Exit Planning Exchange Atlanta, formed to bring advisors together in a collaborative effort to serve their clients.

Company website

Questions/Topics Discussed in this Show

What types of clients do you serve at Neri Capital Partners?
Business valuation – what is it and why does it matter?
Why is it important for owners to know their true transferable value?
Exit planning and building for a sale
What were you seeing in the marketplace between buyers & sellers before the pandemic?
How has the pandemic affected the transaction environment?
What are the misconceptions about the sale process and transaction?

Roderick Ricks and Bailey Cooper, The MP Group

August 5, 2020 by John Ray

North Fulton Business Radio

Roderick Ricks and Bailey Cooper, The MP Group

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Roderick Ricks and Bailey Cooper, The MP Group (North Fulton Business Radio, Episode 267)

The MP Group’s Roderick Ricks and Bailey Cooper join host John Ray to discuss their merchant card processing services, why they operate without long-term contracts, how they help their clients network, and much more. “North Fulton Business Radio” is produced virtually by the North Fulton studio of Business RadioX® in Alpharetta.

The MP Group

The MP Group is a leading merchant service provider proudly serving the North Georgia area. Their team’s background includes a combined 30+ years of industry experience. Their expertise includes every phase of the business including: sales training, underwriting, implementation, tech support, customer service, risk management, and settlement.

Roderick Ricks is the sales manager for The MP Group. Bailey Cooper is a sales person and integration specialist with The MP Group. They have been with The MP Group for about 4 years. They spend their time networking and trying to create connections for other people. They love supporting small businesses with their energy, and in turn, small businesses support them.

Company website

Facebook

Questions/Topics Discussed in this Show

merchant services and credit card processing
The MP Group’s policy of no long-term contracts
integrating credit card processing with existing software applications
helping clients network

Bruce Peoples, Peoples Marketing Insights

August 4, 2020 by John Ray

North Fulton Business Radio

Bruce Peoples, Peoples Marketing Insights

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Bruce Peoples, Peoples Marketing Insights (North Fulton Business Radio, Episode 266)

Bruce Peoples brings Fortune 500 marketing research expertise to the clients he now works with in his own firm. In a conversation with host John Ray, Bruce discusses his qualitative market research approach and how the insights he uncovers assist companies with their branding, marketing, pricing, and more. “North Fulton Business Radio” is produced virtually by the North Fulton studio of Business RadioX® in Alpharetta.

Bruce Peoples

Bruce Peoples applies a broad and deep marketing background to all of his research projects. He began his career in brand management at Sara Lee Corporation, where he managed brands and developed new products. He later served in marketing management roles at beverage, foodservice, prescription and OTC companies. In these roles Bruce learned the value of, and how to apply, qualitative and quantitative research and consumer insights.

Bruce’s hands-on experience managing all elements of the marketing mix helps him quickly understand his clients’ research needs and objectives. Bruce practices all qualitative methodologies, from focus groups and in-depth interviews to online platforms.

Bruce was trained in qualitative research at RIVA and is a member of the Qualitative Research Consultants Association (QRCA). He was a presenter at the 2011 Symposium on Excellence in Qualitative Research, and authored and article on B2B phone interviews for Quirk’s marketing research magazine.

He has a BA from Vanderbilt University, and an MBA in Marketing from Indiana University. Bruce lives in the Atlanta area.

Point of Contact for Bruce Peoples

Company website

Questions/Topics Discussed in this Show

Overview of in-person (qualitative) marketing research and customer insights.
Why do it
The process – objectives ; deliverable; recruiting profile; incentives; facility; moderating; report out; etc.
Importance of having an objective 3rd party do it – Qual vs. quant research: Explain
Stories and examples and case studies:
Consumer vs. B2B
Technology and online tools
Old school low budget: phone interviews
How to do it on the cheap: you do the recruiting,

“North Fulton Business Radio” is hosted by John Ray and is produced virtually from the North Fulton studio of Business RadioX® in Alpharetta. You can find the full archive of shows by following this link. The show is available on all the major podcast apps, including Apple Podcasts, Spotify, Google, iHeart Radio, Stitcher, TuneIn, and others.

Evelyn Asher, Strategic Communication Coach

July 27, 2020 by John Ray

North Fulton Business Radio

Evelyn Asher, Strategic Communication Coach

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Evelyn Asher, Strategic Communication Coach (North Fulton Business Radio, Episode 263)

Evelyn Asher thrives on helping women in technology and others who want to improve their communications skills so that their value shines through. Evelyn joined host John Ray to discuss her insights on persuasive communication, the importance of understanding how others perceive you, and much more. “North Fulton Business Radio” is produced virtually by the North Fulton studio of Business RadioX® in Alpharetta.

Evelyn Asher

Evelyn Asher has a passion for every voice to be heard and respected. She is the founder of Wisdom Collective, a community designed to connect women through online writing experiences.

She opened her consulting practice in 2014 when she moved back to Gainesville, after serving as Certified Small Business Center Director for Caldwell Community College & Technical Institute on two campuses – Hudson and Boone, NC. She has served in the marketing departments of three Fortune 500 companies.

A life-long learner, Evelyn attributes much of her knowledge to research she has edited over the past twenty years in a solo-entrepreneurial venture, She has published a caregiver anthology and a collection of poetry entitled “A Gypsy’s Tapestry: A Woman Observed. A Woman Observing. Currently she is crafting her second collection of poetry highlight profiles of courage she witnesses in the immigrant population in her community.

This will be her 13th year mentoring elementary school children. She values each thread in her tapestry of global friendships. She explores painting techniques including those proffered by one of her granddaughters during their FaceTime, writing and poetry groups.

Point of Contact for Evelyn Asher

Evelyn’s website

Facebook

Instagram

Questions/Topics Discussed in this Show

The value of mentoring and communication in an uncertain climate
Ensuring crystal clear, persuasive communication that denotes the why with all stakeholders
Understanding how others perceive you
The value of having an external confidant who understands your business and is a radical listener
When employees are trying to keep things together at home and work which can be the same environment, they benefit from being heard.
Creating space for wonder in each day – even in small increments – being accountable with a mentor will weave wonder into workplace.
Customer service communication (I received communication from four different companies that were first grade, not first-rate.)

North Fulton Business Radio” is produced virtually from the North Fulton studio of Business RadioX® in Alpharetta. You can find the full archive of shows by following this link. The show is available on all the major podcast apps, including Apple Podcasts, Spotify, Google, iHeart Radio, Stitcher, TuneIn, and others.

How to Improve Profitability in Any Company, with Dave Boss, The Operations Group, LLC

July 23, 2020 by John Ray

North Fulton Business Radio

How to Improve Profitability in Any Company, with Dave Boss, The Operations Group, LLC

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How to Improve Profitability in Any Company, with Dave Boss, The Operations Group, LLC (North Fulton Business Radio, Episode 262)

Gains from business process improvement helps improve profitability in any company, argues Dave Boss of The Operations Group, LLC. Dave joined host John Ray to talk about his business process consulting practice. “North Fulton Business Radio” is produced virtually by the North Fulton studio of Business RadioX® in Alpharetta.

The Operations Group, LLC

The Operations Group, LLC consultants have been business leaders, with real Profit and Loss responsibility. Unlike lifelong process improvement professionals, they know that the company exists to serve its customers and to generate profits for its stakeholders. Hence, process improvement projects are not the priority for most organizations, nor should they be. The Operations Group consultants don’t fix anything. Clients do. They are the experts in performing the work of the company. Therefore, they are integral to process improvement success, both while The Operations Group consultants are deployed and long after they leave. They all have day jobs.

Their consultants develop realistic schedules, accommodating the possible limited availability of team members, and the fact that due to customer demand and other priorities, schedules are subject to change. If a client wants rapid results, and can dedicate the people to work with them, the schedules will be aggressive, but achievable.

They also don’t ask you to drink the Lean or Six Sigma “Kool-Aid”. If a full-blown Lean Manufacturing implementation is what’s called for, they will do that. But most organizations thrive better under a gentler approach, incorporating Lean and Six Sigma concepts on a more tactical basis, bringing employees along during a transition from possible disorder, to a continuously learning and improving environment. The Operations Group can help clients put together a Continuous Improvement Roadmap, that will bring new phases of the program into place as their employee base is ready for them.

Dave Boss, Managing Partner

Dave Boss is a Consultant and Managing Partner with The Operations Group, with over 30 years of industry and consulting experience in multiple industries and corporate environments, including Manufacturing, Industrial Services, Financial Services, and others. Dave has held senior executive positions in industry where he led efforts resulting in substantial achievements in manufacturing and supply chain operations, including in highly regulated, quality control environments. He brings in-depth process improvement experience including defining and executing strategies for productivity growth.

Dave received his Operational Excellence certification as a Six Sigma Master Black Belt at GE Energy. As leader of a team of 9 Black Belts, he had primary responsibility for support of 14 plants around the world, and secondary responsibility for another 40+ locations. Under his guidance, the team was credited with leading or mentoring hundreds of process improvement projects taken on by employees in various disciplines. These projects resulted in cost savings of millions of dollars, and revenue increases of millions more. An example accomplishment was the use of Lean and Six Sigma tools to find hidden capacity in a remanufacturing facility, enabling it to process an extra $2 million annually in revenue.

Dave earned an MBA from Duke University’s Fuqua School of Business. He also received a BS degree in Mechanical Engineering from Northwestern University,

Point of Contact for Dave Boss

Company website

Facebook

Questions/Topics Discussed in this Show

What is Business Process Excellence? Isn’t it just the time and motion studies by efficiency experts that have been around since the early 1900’s?
What are the methods your company uses to help companies improve profitability? Please explain them.
What about functions that aren’t manufacturing, like sales people or doctors? Are you going to tell a doctor how to more efficiently examine her patient, or teach a sales rep how to sell?
Once you help a company fix things, what else is to be done?
How long does it take for you to know what needs to be done at your next client?
But won’t this telling employees how to do their jobs demotivate them, driving them away to other companies?
How does a company know they need outside help? What should they be looking for?
This also sounds interesting to Manufacturing, even for other types of B2B companies, but surely it doesn’t do much to help in the B2C world?
Surely you don’t have expertise in all aspects of business. Do you ever say “no” to a potential client?
How can a company engage with you to see if you can help them improve profitability of their business?,

Ron Wilder, 1-800 Water Damage of North Fulton

July 16, 2020 by John Ray

North Fulton Business Radio

Ron Wilder, 1-800 Water Damage of North Fulton

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Ron Wilder, 1-800 Water Damage of North Fulton (North Fulton Business Radio, Episode 260)

The owner of 1-800 Water Damage of North Fulton, Ron Wilder, joined host John Ray to discuss his entrepreneurial journey and why his desire to serve people is fulfilled through his business. “North Fulton Business Radio” is produced virtually by the North Fulton studio of Business RadioX® in Alpharetta.

1-800 Water Damage of North Fulton

Unexpected flooding, fire, or sewage disasters take a great toll on home or business owners and leave damage in their wake. Their local restoration experts use advanced equipment and techniques to perform property damage restoration in Fulton and DeKalb Counties in Georgia. Their IICRC-certified restoration professionals deal with damage stemming from water, smoke, fire, sewage, and mold. 1-800 WATER DAMAGE is trusted nationwide for high quality restoration services, and they are proud to bring those services to the North Fulton community. With over a decade of experience, their restoration professionals have the tools and knowledge necessary to get customer’s property looking like new again.

Ron Wilder, Owner/Operator, 1-800 Water Damage of North Fulton

Ron’s career began in the Army National Guard where he served 8 years. It was the launching pad for his graduation from The Ohio State University as a Certified Public Accountant. Ron’s career included over 23 years in the accounting profession helping people.

As next phase, he now leads the 1-800 WATER DAMAGE of North Fulton team with a continued focus on helping people.