

A deep dive discussion about Performance Excellence Challenges in the Age of Consumerism is provided by the hosts Lisa, Jennifer and Duffie, with special guest Niki Buchanan, Venture Leader of Population Insights & Care at Philips Wellcentive.
Niki Buchanan, Philips
Niki Buchanan serves as Venture Leader, Population Insights & Care at Philips. A dynamic, strategic, mission-driven and compassionate healthcare executive, Niki uses her distinctive customer-focused methodology to align solutions for organizations towards strategic products, solutions, and services that meet healthcare’s business transformation needs. As the General Manager of three global businesses, she directs the strategic planning initiatives for her leadership teams and supports the global strategy for Philips Health Technology.
About SOAR Vision Group
The SOAR Vision Group mission is to: Align People with Purpose to Achieve Exceptional Results. SOAR provides best practice strategy execution, business process optimization services, and a structured organizational development approach for organizations to effectively implement the Baldrige Performance Excellence framework. For more information, contact SOAR Vision Group at (888) 294-3303 or visit soarvisiongroup.com.
About the Baldrige Foundation
The mission of the Baldrige Foundation is to ensure the long-term financial growth and viability of the Baldrige Performance Excellence Program, and to support organizational performance excellence in the United States and throughout the world. The Malcolm Baldrige National Quality Award is presented annually by the United States President to organizations that demonstrate quality and performance excellence. For more information, contact the Baldrige Foundation at (202) 559-9195 or visit baldrigefoundation.org.








Jennifer Rusz has a long career working for both corporations and as an entrepreneur. Rusz began her career, in the 90’s in market intelligence, business operations and management for companies such as Mid America Research/Fact in Focus, Lucent Technologies, Kyocera Wireless, ARS/ Current Analysis and Websense Software Solutions before starting her first company in 2004. She has since been a business consultant and now Founder and CEO of 



Drawing on 25 years of leadership experience, Chris Aird remains passionate about developing people and helping them find their purpose and their potential so they will be their best. With encouragement, education, and empowering skills, he provides opportunities for leadership and organizational development
Brandon Pickett’s internal drive and passion comes through in helping others. he has five years of managerial experiences as well as over 15 years of experience and knowledge within different organizations and fields. This experience comes from programs for children and adults with mental health and cognitive disabilities, family dynamics, special / general education structure and classroom success/functions, social services, and adults with personal goals and/or struggles.
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Ann Marie McArthur, CEO of About Care, has lived in Chandler, Arizona for 37 years and is honored to work and serve the Chandler, Gilbert and Queen Creek communities. Prior to working at About Care, Ms. McArthur retired from the State of Arizona where she worked for over 20 years. She ran several State Agencies, including the Board of Osteopathic Medical Examiners for 8 years.
Jacqueline Destremps is a creative marketing strategist and founded 
Tom Azzarelli has over 3
Jennifer Burwell, joined MAC


Jessica Adnani founded Personalized Solutions at age 23 in Washington D.C. and has since grown the company to include clients in cities around the United States. Personalized Solutions is a specialized concierge service provider offering business accounting solutions, schedule management, staffing, travel planning, estate management, home organization, elderly care, and event planning services throughout the United States.


For more than 25 years, Karen Nowicki has been helping organizations and the people who lead them drive their business strategies more effectively and as a result her clients move from success to significance. In 2008, she was awarded the “Mompreneur of the Year Award” for the Southwest. Karen is a published author, accomplished speaker, and trusted adviser to business owners, senior executives and educational leaders. In 2016, Karen and her partners sold $99 Social to Wired Investors, affording her the opportunity and time to become a Studio Partner for 

Jay Litton is Sales Director, Southeast for
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