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Startup Success Through Smart IP Strategy: Insights from Attorney Adam Thompson

December 9, 2025 by angishields

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Greater Perimeter Business Radio
Startup Success Through Smart IP Strategy: Insights from Attorney Adam Thompson
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On this episode of Greater Perimeter Business Radio, Lee Kantor and Adam Marx sit down with Adam Thompson, an IP attorney at Bradley Arant, to explore the critical—but often overlooked—role of intellectual property strategy in early-stage companies. Thompson breaks down how startups should think about trademarks, patents, branding, risk mitigation, and long-term legal planning, and highlights why early conversations with IP counsel can prevent costly mistakes as companies grow. His practical guidance helps founders understand where to invest, what to protect, and how to position their business for funding and long-term success.

Bradley-logo

Adam-ThompsonAdam Thompson is a partner in Bradley Arant Boult Cummings Intellectual Property Practice Group, where he combines a deep knowledge of IP law with a strategic, business-oriented approach to protecting clients’ intellectual property rights.

Adam delivers tailored IP solutions that support his clients’ business objectives, whether they are launching new products, expanding into new markets, or defending against IP challenges.

His practice covers cutting-edge technologies that span a wide range of industries, including robotics, artificial intelligence, computing, gaming, and cleantech. Having started his career as an embedded software engineer in the gaming industry, Adam has a unique understanding of technology.

He has developed embedded devices and holds 11 patents as an inventor. Adam also has significant IP licensing experience in monetizing patents, trademarks, and copyrights.

Connect with Adam on LinkedIn.

Episode Highlights

  • IP strategy must align with business reality — Early-stage companies often can’t afford to address every legal issue at once; focusing on the most critical risks and delaying non-urgent expenses is essential.
  • Patents vary in value depending on the industry — Software patents may not dramatically increase valuation, but patents in hardware, medical devices, and mechanical products can strongly influence investor interest.
  • Trademarks are a foundational branding element — Founders should clear trademark availability early to avoid painful and expensive rebranding after building market recognition.
  • Founders must understand when something is patentable — The best question isn’t “Has anyone done this before?” but “What problem did I uniquely solve?”
  • Ongoing legal and strategic maintenance is key — Thompson emphasizes regular, proactive touchpoints between founders and legal advisors to stay ahead of issues without unnecessary costs.

About Your Host

AdamMarxHeadshotMay24Adam Marx is a networking & leadership consultant, speaker, startup advisor, journalist & the founder of The Zero to One Networker.

Formerly the founder & CEO of music-tech startup Glipple, Inc., and as a writer appearing in Crunchbase News, Startup Grind, Mattermark, & others, Adam draws on more than a decade of experiences in the music & startup tech industries to teach others how to cultivate powerful relationships using strategies of patience, consistency, authenticity, & value creation.

As a networking consultant and speaker, Adam has worked with numerous organizations, including Georgia State University, TechStars Atlanta, the Atlanta Tech Village, ATDC (through Georgia Tech), & Startup Showdown, where he’s advised & mentored founders on how to develop magnetic dialogues & long-term relationships.   

Adam’s talks include those given at Georgia Tech and Georgia State University, with a keynote at Emory University’s The Hatchery and as a featured speaker for Atlanta Tech Week 2024. MinimalFontBusinessLogo4

In addition to advising & consulting, Adam sits on the steering committee for InnovATL, cohosts LinkedIn Local ATL, emceed the 2022 Vermont SHRM State Conference, and was a workshop speaker at South by Southwest (SXSW) 2025.

He is currently working on his forthcoming book. 

Connect with Adam on LinkedIn and Instagram and follow Zero to One Networker on LinkedIn and Instagram.

Transcript-iconThis transcript is machine transcribed by Sonix.

 

TRANSCRIPT

Intro: Broadcasting live from the Greater Perimeter. It’s time for Greater Perimeter Business Radio. Now here’s your host.

Lee Kantor: Lee Kantor here with Adam Marx another episode of Greater Perimeter Business Radio. And this is going to be a good one. But before we get started, it’s important to recognize our sponsor 0 to 1 networker helping founders, funders and operators build the strategic relationships and access that moves business forward. For more information, go to 0 to 1 networker.com. Adam, welcome.

Adam Marx: Well, thanks for having me back. This is super exciting and we’re going to have a great show today. So I’m going to just jump in and introduce our guest.

Lee Kantor: Who do you got today?

Adam Marx: Uh, my good friend Adam Thompson, who, uh, works for Bradley Arant. And, he’s going to talk to us about IP law vis a vis startups and businesses, and we’re going to get into it in just just a minute. You want to say hi?

Adam Thompson: Hi, Adam. Thank you for having me on your show. I really appreciate it. And I’m looking forward to talking about startups and technology.

Adam Marx: Well, you know, let’s let’s just jump right in. If you want to tell some of the, the listeners about your background and kind of how the work that you do, uh, really integrates into the startup community and how we can start to, to get into that dialog.

Adam Thompson: Yeah. Thank you for that. Um, I work closely with early stage, high growth tech companies through various stages of fundraising, um, as they grow and help them with their intellectual property needs, whether that’s a trademark, a patent application or a copyright. We also help with a variety of other things like corporate formation, employee benefits, uh, privacy. Things like that. And just address contracts and their needs as they grow, and try to make sure we take a business first approach to, you know, it’s not always appropriate to spend and solve every problem all the time. And so we try to make sure that we handle the critical issues in the early stages and provide them with strategies to grow so that they can be protected later when it when funding is more available.

Adam Marx: Yeah. That’s great. I mean, one of the things that, uh, I don’t think is included in a lot of the conversation when you’re starting a company is how to ascertain how much of your investment or your budget should really go towards, uh, the legal side, and particularly with IP, if someone’s creating new IP, whether it’s software or hardware, how do startups understand kind of how much of that, that limited budget that they have should really be devoted to, to this kind of, uh, you know, consideration.

Adam Thompson: Yeah. In an ideal world, when you get to your series A or series B, you really want to have all your legal issues handled and buttoned up so that when you go into due diligence, there’s no, like, major issues to address. But what ends up happening is these companies have limited funding and limited ability to to deal with those issues early on. And there’s a couple thorny issues that come up later that I think if you focus on those early, um, like, for example, a shareholder agreement where everybody agrees how we’re going to divide the company is infinitely easier to deal with when there’s no money yet, when there’s not sales and records, and the stock’s not worth millions of dollars. Right. Yeah.

Adam Marx: Well so so let’s talk about that series A series B you know, how does this IP question mark really start to affect valuation and all those kinds of calculations that startups end up moving into.

Adam Thompson: It really depends on the industry that you’re in. Software patents tend not to drastically increase your valuation or change your valuation, whereas mechanical and hardware and some other technology areas, medical devices especially have major impacts on valuations later on. But venture capital funds really like to see a patent filed or patent issued on things that you’re generating revenue from, which is sometimes hard to deal with because you don’t necessarily know when you first release your product, what pivots might happen in the future. And so you’re you’re in this world where you don’t want to patent every idea you have, but you do want to patent the thing that eventually generates revenue. And then on the flip side of that, once you start selling the product, you lose the ability to file for a patent. So it’s a difficult question to answer early on.

Adam Marx: That’s that’s really interesting that first that you lose the ability to to file on that patent. I mean, that’s something that certainly the layperson, I don’t think would, would really understand or recognize or certainly not know ahead of the of the curve. But, you know, it’s interesting that, you know, you bring up this concept of it’s kind of it’s a seesaw. It’s it’s hard to know. Um, do you file on these patents right now or, you know, are you going to go through pivots in the future? And I think that that really, um, starts to bleed into it’s really important to have these dialogs with patent attorneys before you’re in the patent process, just to kind of start that conversation, just to open yourself to those dialogs and have those people in your network to kind of help guide you before you get to the basic, uh, you know, the paperwork where you’re where you’re actually paying for time and paying for legal advice and things like that.

Adam Thompson: No, I think that’s a good point. And you want to make sure that whoever you use for for patents or tradeMarx has an understanding that we don’t need to file on everything. We don’t. We need to be very conscious of the business. And then again, there’s a lot of strategies for delaying costs in the process and getting the most coverage early on without spending a lot of money and understanding how to do that and giving you time to budget is is really important as as you go on.

Adam Marx: Yeah. I mean, I know that startups love the idea of delaying cost. And it’s, I mean, that that that term itself could be the title of like any new startup podcast. Um, but I think that there’s, there’s a, you know, you and I were having a brief conversation, um, a little while ago, and it really, uh, hit in my head something that I don’t hear very much about. And that’s really thinking about IP and patent vis a vis branding, because when I think about patents, I’m thinking about hardware. I’m thinking about something that’s a physical device, um, or something. Something very patentable. Kind of like a maybe a secret recipe. Like the Coca-Cola recipe is a patented recipe. So how do people who are building brands, you know, think about going through this IP process when it’s you kind of almost don’t know what your brand is going to be until you have it.

Adam Thompson: Well, first, I’m going to address the Coca-Cola comment because it’s interesting. Coca-cola is not a patented formula. No patents only live for 20 years, and Coca-Cola wants protection indefinitely. So they went with the trade secret approach instead. Where we keep everything confidential, we make sure that it’s a need to know only access to it, and we don’t disclose it. And if it does get disclosed accidentally, we can kind of put the genie back in the bottle, if you will. Right.

Adam Marx: Oh, that’s that’s so interesting. That might that might be one of my biggest misconceptions about Coca-Cola, you know. So that’s interesting.

Adam Thompson: But on the on the branding side, um, when you’re trying to build a brand, I think tradeMarx are a bigger issue that comes up, and you want to make sure that there aren’t other Marx that are in your field before you start going to market. A trademark protects the ability for you to take a word, phrase, logo, or some slogan and mark it as something that you want to use in commerce in a specific set of goods and services that you’re offering to customers. It doesn’t have meaning, it doesn’t have value yet. And then you build goodwill in the community through your reputation and actions in the world, and then you get exclusive rights to it in that field. So would someone buy a shoe if it didn’t say Nike on the side of it? Um, maybe not. Maybe they would. But there’s a lot of value in having Nike branding on it, and Nike didn’t mean anything until the shoe company made it mean something. Right? So if you’re going to go with a brand, you want to make sure that you clear the mark first. That’s a big one, because when we clear we’re not just looking for an identical name on the field, we’re looking for translations into foreign languages. We’re looking for phonic equivalents. We’re looking for variations that might be confusingly similar. And we’re trying to make sure that this mark doesn’t exist in the goods and services that you’re going to be offering, because if you get two years down the road and build reputation in the brand and then find out somebody has better rights to it than you do and you can’t use it anymore, it’s really painful to a business early on.

Adam Marx: Yeah, that’s that’s definitely something you don’t want to do. We might have to talk after this. You know, it’s it’s it’s interesting because, uh, I don’t know how many of, of the people who are listening who may be familiar with my work or are unfamiliar with it, know that I started my my career in the music industry, and I was in the music industry for well over a decade, 12, 13 years or so. And, you know, artists are not taught to go out and talk to IP lawyers, kind of like how startups don’t really think about it until there’s an issue. And it reminds me so much of the having to change a name when you’ve put in all this time to building this, uh, we call it a following, but is effectively a business is effectively a brand.

Adam Thompson: Um, yeah, that’s a good point. And even if you didn’t clear the mark before, you used it and built the reputation, unlike patent law in the trademark field, you can always file later and claim back to your data first use in commerce. So it is possible to go back. It just gets really expensive if people have filed intervening Marx, because going and canceling those Marx and fighting that battle is a costly expense.

Adam Marx: So let’s let’s bring it back to, to startups. And we kind of touched on it just a little bit before. But a software patentable I mean, we we you and I talked about that and being in the tech space certainly here in Atlanta, I think that’s just like a real good basic question to just hit.

Adam Thompson: Yeah, I would say the majority of patents that we file are on software and they it is patentable. The the problem is that the novelty has to be in the software improvement as opposed to I’m taking the business that I’ve always done and I’m putting it in an application or I’m writing it in software. So if you’re doing something that improves the functioning of a computing device, improves memory usage, has algorithms that are interesting or is just software focused invention, then it’s it’s definitely patentable. And it’s it’s something that happens every day. If you’re taking, for example, a management business of a real estate practice and you’re just putting all the records into software and managing it via your software app instead, then patentability gets a little more challenging and is difficult to to protect.

Adam Marx: So how does a founder presume, presumably understand or kind of ascertain once they have a patentable idea? You know, it’s especially when you’re talking about software.

Adam Thompson: Yeah. Great question. When I was a software engineer, I filed for a bunch of different patents. I think I have 11 or 12 now, and and I remember meeting with a vice president of our company, and he’s a co-inventor with me, and he kind of guided me through the process. And it was really hard to think what is novel. Like, no one has ever done this before. Seems like an insurmountable standard to try to overcome. And I think it’s the wrong question. The right question is what problem did I solve? And if you find the problem that is the seed of your invention. So if you’re going out and solving problems with your business that other people aren’t solving in the marketplace, then you likely have something that’s patentable, patentable from that. And it’s really the source of the novelty. And the steps that you do to solve that problem are going to be what’s patentable.

Adam Marx: Wow. That’s that’s okay. So it has much more to do. There’s a lot to unpack there. Um, one of the things that you and I had discussed before, um, and I’m going to hop back to the to the trademark thing just for a moment. You had mentioned something called trademark squatting. Right. We had talked about that. Can you explain to the people listening kind of what that term is and how that can be a complicated consideration in this whole conversation?

Adam Thompson: Yes, of course. The when you file a trademark, the the trademark office doesn’t want to see people registering Marx that they’re not using in commerce for the goods and services that they’re filing for. Now, you don’t need to have already used the trademark for the goods and services that you’re filing, that you’re using in commerce or planning to use in commerce. So you can file what’s called an intent to use mark, which gives you the ability to protect for around three and a half years, the mark in protection. You have to continue to extend. And then at some point during that three and a half year window, you have to establish use of the mark in commerce under the entity that actually filed for it. And the goal of that, that requirement is they don’t want somebody going and filing for 100. TradeMarx similar to the people who register a large number of domains, and they then sell them on the marketplace when they have good value to them. They don’t want that happening on the trademark side as well. So when you file for a trademark, you have to establish that use before you can transfer the ownership of the mark to a different company. And there’s there’s a few minor exceptions to that.

Adam Thompson: If you’re selling the entire business to somebody and you haven’t established yet, but generally you want to make sure that whoever, whatever entity that you’re filing in is the entity that will be doing the business, has to do interstate commerce with the mark. And sometimes we see people will file in a first entity, and then they’ll later change the entity, not by like converting it to a C corp, but by filing a new company. And they want to just move all the Marx over, or they file it in their own name, and then they’re not going to run the business in their own name. So they’re not really establishing use. And unfortunately, the trademark office isn’t going to pick up on this. They’re not going to care that you transferred ownership, although the assignment may may cause it to happen at the trademark office level, they’ll let you continue to pay fees and continue to prosecute the application and have it and register it. But as soon as you try to assert it against somebody, they’re going to find that you assign the mark to someone else and you didn’t establish use first. And they’re going to know that the mark is abandoned.

Adam Marx: Interesting. So so let me let me ask a question here. Let’s pretend that my name is Smith and I’m doing consulting. There’s a zillion Smiths out there, and probably a bunch of them are doing consulting. So how does someone who has a more common name doing a more common job, Smith Construction or Smith Medical? How do they how do they go about registering a trademark accurately and navigating this process?

Adam Thompson: There’s a lot of case law on this. It’s a really interesting point. You generally have a right to use your name when you’re doing business in a service, and protecting a name for a service is a little more complicated, especially if it’s a common name. There are examples. There was one where where a family had a last name for their business, they had registered a trademark, and a follow up family member split off and started their own equal business or same business, and they were allowed to kind of run their business with their name because it is their name, right? You have a right to use your name.

Adam Marx: So a lot of the conversation up until now has been about what founders and business leaders should do to try to avoid some of this mishegoss, as my grandmother would say. But what happens once you’re the cat’s kind of already out of the bag, and you’ve been trying to do business for 2 or 3 years, and you are kind of in a situation where maybe you talked to an attorney and find out you actually don’t have the, uh, the legal. Go ahead. Right. You know, even though the founder may have checked the website domains and they own the domains and all this kind of stuff. Um, that’s not the same as having the right for the patent or having the right for the IP. Then what does the founder do? How do you kind of get out of that without it becoming a situation where you hopefully don’t have to redo your entire brand? And a lot of these founders also don’t have, you know, an unlimited budget. So how does someone navigate that?

Adam Thompson: This is one of my least favorite thing conversations that I have to have with founders. Unfortunately, the trademark office is gonna make the whoever has the earliest mark have the rights to the mark. And oftentimes we have to either recommend that they rebrand and file a new mark and clear it. Another example of this that happens a lot is marketing departments will come up with at a midsize company, brands that they think they really want to go to market with and to tell them, no, you can’t do this because it’s a high risk mark is often a problem because they get bought into it, right? And they don’t like to hear it. And I try to be a a business first and helpful attorney to get them to where they need to be. Um, you can use the mark in commerce understanding. You might get a cease and desist letter from whoever holds the mark. Um, and some people will do that and not file uh. If you get bigger, eventually you’ll have to rebrand, uh, and just hope that you’re not going to have a cease and desist letter show up. Um, but it is a risky place to be. And you really want to get a mark that you own exclusively, and no one’s going to be able to come in and stop you from from using it in commerce.

Adam Marx: So if you’re a founder or a, you know, a business person, in your experience, do you find that there are, uh, companies that find that there’s more success trying to trademark, let’s say, a visual logo or a visual cue rather than a set of words. You know, kind of like a an idea that maybe a marketing slogan, um, or like a hashtag or something like that. How do you find those founders, those business leaders, um, seeing the most success in something that is uniquely them?

Adam Thompson: The best protection you can get is a wordmark, which is just having the word, and it covers any stylization, any usage. And if somebody has the wordmark and you stylize it into a logo, you’re not going to be able to register the logo. However, if somebody has a logo mark and you stylize and do a different logo and you’re using the same term and they don’t have the wordmark, then the logo mark will be much easier to register. So it is a little bit easier to register a logo mark, but in most cases the wordmark is the focus first. And because the wordmark is the focus first, Um, it generally doesn’t matter if your mark’s not cleared, it’s not going to get through. Um, if you have a logo that that has a different word on it than somebody else’s logo, but it looks the same and they’re in the same goods and services, then the logo mark isn’t going to be available to go forward either.

Adam Marx: So what if someone’s in, uh, just an industry that is totally different and we’re talking about words and Marx in the same general industry, right? So in branding or in marketing as opposed to dentistry, uh, something like that. Is that a correct assessment that we’re, that we’re talking about, um, getting into trouble when these words are in the same lane.

Adam Thompson: The rest of the trademark protection.

Adam Marx: I mean, it’s funny because I’m now like, thinking I’m like, listing in my head all the like the single terms. Remember, there was like a, there was like a, a a time when, like, single word, um, tech names were like the thing, whether it was for the company or for the product coming out. It was kind of like the early 2000. Uh, the garage rock revival was the the and it was the White Stripes and the vines and the hives and the strokes and and it’s the same kind of deal where I’m thinking about all these companies that are putting out, um, single term, very basic things. And we use the word doorbell. But like, I bet you I could go out on Google and find a company or a product that just calls itself doorbell.

Adam Thompson: Well, with generic Marx. While you cannot register a trademark because we don’t want to stop other people from saying that they have a doorbell, right? You can certainly sell a product under a generic name. There’s no, um, the point is that you can do that, right? Right. No one else can stop you from using the generic name in commerce.

Adam Marx: So it’s it’s not necessarily that that you can’t go out and do it. You just won’t be able to tell people, tell other people they can’t go out and do it.

Adam Thompson: Exactly.

Adam Marx: And that’s a pretty fine line for for founders and people who are not in the the legal space day to day. Sometimes I think there’s this, you know, legalese is scary for for people who are not steeped in it. And I think it’s really important to underscore for those founders, like there’s no one stopping you from doing that. Um, but you can’t go out and stop someone else from doing that.

Adam Thompson: So that means your biggest competitor can make the same product with the same name and capitalize on your reputation in the marketplace.

Adam Marx: Yeah. And, you know, it’s I that’s something I think founders should, should kind of be aware of is like it’s building a brand from scratch is exceedingly difficult. And doing something that, um, doing something that kind of tips your hat to something else or someone else may be a little easier on the on the front end, but I mean, you may pay for it on on the back end, either through a a legal issue or just through losing marketing and losing conversion?

Adam Thompson: Yeah, and marketing departments often want to use names that are very descriptive because it conveys immediately to the consumer some positive property about their good or some value, um, that, that they’re in this field and it’s the hardest area to get trademark protection. So it’s always like smaller companies don’t want to use fanciful names because consumers won’t know what it is until they do research and they don’t have as much exposure to the product. So it’s a balancing act of figuring out how far we can push the name into the descriptiveness space and still get the value of protection if that’s the goal. Marketing, or can we really build distinction and reputation in a brand in the marketplace that doesn’t say what it is on its face.

Adam Marx: So I’m going to push a little further. The question we had touched on a moment ago about if someone’s already past that, kind of threshold. And they have a brand that they’ve been working with growing to a certain extent. Let’s call it a couple years. Um, and let’s say that they do need to change for some for whatever reason. How do they go about doing that the best? I mean, do they invest money now in kind of a new marketing campaign and, and try and, and go that route and just say, you know, coming in 2026, we’re going to be this is going to be our new brand and kind of spend 3 to 4 months putting in money and budget there. Or is there an alternative, uh, strategy that is equally recommended, if not more recommended from your point of view?

Adam Thompson: Yeah. First, I would clear the mark that you want to change to and get an application filed as soon as possible. I think that is a low cost move. Filing for trademark is not very expensive. Trademark searches are not very expensive relative to a marketing budget. To go change your brand, you could even file a mark that you may change to later and wait for it to register before rebranding. But then once you do rebrand, obviously I think marketing the new brand and getting people to be aware of it is is really important.

Adam Marx: I’m going to ask kind of a very social media question, is it worth trying to patent a particular hashtag?

Adam Thompson: You can’t patent a hashtag.

Adam Marx: Oh, you can’t patent a hashtag. So it’s not worth it then.

Adam Thompson: That’s not so. A patent is going to cover an invention. It’s going to cover the underlying idea of something. And there’s not really an idea in the hashtag itself. A trademark could be filed on a hashtag if you wanted to, I would imagine. Um, but the name needs to be used in commerce, and it needs to be unique in the space that you’re using it in. And it wouldn’t stop people from using the hashtag. It would stop people from doing commerce with the mark of the hashtag in the field that you’re using it under your goods and services. So it’s you can’t stop somebody from from tweeting a hashtag. You can’t stop somebody from using it in social media. You can stop them from using the hashtag name to sell a good that competes with your good.

Adam Marx: Okay. So they can’t sell a t shirt that has my hashtag on it.

Adam Thompson: If you register in t shirts.

Adam Marx: Right in in t shirts. Right. Okay. Yeah.

Adam Thompson: Um, apparel.

Adam Marx: Apparel. Yeah. Uh, do you have any good stories? I mean, you have the the whole, uh, attorney client privilege, but what are some of your best stories in terms of maybe strategies that you’ve seen where founders have, um, navigated this process or just kind of interesting stories that you are able to share that may, you know, help our listeners?

Adam Thompson: Yeah. I had a founder in the mechanical space, uh, decide that patent protection was very important to his product, but he wanted to get patents granted very quickly, and he ended up filing for ten patents originally with a with a shared document specification, we were able to get ten different inventions out for this person. Go through the process of getting them all registered. Every one of them was eventually granted, and we were able to figure out what the best avenue through the patent office was, and then file a bunch of continuing applications to keep one of the family members alive. I think in a course of maybe we filed all of almost all of them track one, which is a prioritized examination that gets you much faster results in the patent office. And within two years he was able to get 20 something patents granted. It was a really quick space after we had filed the original ten because it was a mechanical space, he was able to raise 1.6 million off of just the patent filings without a product ready yet, and then continued to to do more raises and is running the business now. And it was really cool to see how the business was almost launched on the back of of IP and his ingenuity and all the inventions that he was able to come up with and then, you know, to see him create the product and sell the product and see it succeed in the marketplace was was really exciting.

Adam Marx: That’s great because I think often the concept around navigating patents, tradeMarx is really daunting for a lot of people. It kind of gets thrown into that mental box of like, you know, paperwork, legal paperwork, and particularly in the startup industry, it’s, uh, a lot of what, you know, putting your, your, um, MVP together, your, your minimum viable product and getting that kind of demo in front of potential investors as being the launching point into a funding round, particularly a seed funding round. And it’s great to hear a story where it’s someone went kind of the alternative route and went and did that, that patent work and that was their launching point into The the funding and the budget that then took their product to the marketplace and successfully so.

Adam Thompson: No, it was really fun to work with. I will caveat this was a serial entrepreneur who’s done it before, and that’s helpful. Funds do love to see people involved in a startup that have done it before have successfully launched.

Adam Marx: Yeah. So you know, Lee, do you have any, you know, things to add here?

Lee Kantor: Yeah. Um, I’d like to know, Adam, um, if you are a startup, how what advice would you give a startup on on how much to invest like today? Is there low hanging fruit they could be doing when it comes to IP that can at least get them started on the right track, so that maybe it protects them a little bit down the road. Because you mentioned some things, uh, regarding if, uh, you don’t do certain things that’s going to bite you later, is there some low hanging fruit they can be doing kind of proactively without investing in hiring an expert like yourself just to get going? Or is it, is it something that, hey, this is something you this is a must do is invest in IP protection?

Adam Thompson: Yeah. I think that when you when I, when I first encounter early stage startups, the most common entry point is we have to figure out what the likelihood of the business generating revenue off the product that they’re developing is, and when that first sale or disclosure is going to happen, um, provisional patent protection can get you some stamp at the patent office to give you one year to continue building. If your product’s three years out from disclosure, one year is not going to help. So you got to be time sensitive as to when you do it. And then, um, when we convert, another strategy that we often use to lower cost is we’ll take instead of filing five patent applications, we’ll write five patents together into one large application, file it at the patent office, and it will give us the ability to, um, continue those applications 2 or 3 years down the road. There’s there’s a practice called continuation filing, where you can file a second patent later and get the earlier priority date. And it gives you one filing fee at filing instead of five. It lets you respond to one set of office actions and prosecute the patent application one time instead of five times in parallel. It lets you file foreign after a year, and then you can delay that another two and a half years total from the original filing date. And so if you’re interested in a filing, although that can get really expensive very quickly, um, if you think your revenue is going to be growing in in the next 2 to 3 years, you can get a lot of protection today without the cost for 2 to 3 years down the road, or maybe even delay it five, six, seven, ten years.

Adam Thompson: If you continue to file and daisy chain the applications and work through, um, another thing that we often do with early stage companies is we spend a little bit of time brainstorming what they think the future of the industry is going to be. You don’t have to implement a product in order to patent it, although it doesn’t obviously make sense to patent a bunch of things that you’re not going to do. But if you take what you are going to do and then, for example, I often ask the question, if I gave you $2 million in R&D, what would you build? Right. What would you build next? Well, let’s start adding in a percentage of the patent application. Maybe it’s 20% of what we’re drafting dreams as to where we think we’re going to go. And then a patent is not a one time shot of like we filed and we’re done. You have the ability to kind of use hindsight years later to look back at the disclosure that we filed and say, well, these three concepts ended up not being very valuable in the marketplace. So we don’t want to waste money trying to pursue them in a patent application. But this concept ended up being what we did and it ended up making a lot of money. Let’s go after that with a continuing application, and we can retroactively kind of get patent protection on something that was filed years earlier, as long as we describe it and enable it and put all the detail in, in the application. And it’s a lot less expensive to write details in a patent application than it is to build software that works. So it’s it’s, uh, you know, easy, easier thing to do now.

Lee Kantor: That’s where somebody with your kind of unique background, somebody that has software, uh, creation background coupled with legal background gives you maybe an edge when you’re working with your clients because you can kind of anticipate some of these things and see some of these things and connect some dots that maybe the client really doesn’t understand, like you do.

Adam Thompson: Yeah. And that’s probably my favorite part of the job is just to talk to different founders about things they’re doing, talk about their business plan, talk about where they’re going to go, and just kind of brainstorm with them where this may lead and give them some ideas, and then they give me ideas and just kind of have that great dialog.

Adam Marx: Yeah. You know, I think that that’s also part of the dialog you and I usually have around building one’s network and having people who are Conduits to other industries in that network. I mean, you yourself are a conduit through which, uh, tech or or, um, startup oriented business leaders maybe may start to understand the legal world and vice versa, through how your colleagues in the legal world can understand the, the tech underlying a lot of this, uh, patent work. And, I mean, I think that it is, you know, it points to how long a process this conversation can be. It’s not just, hey, let’s go file a patent and then be done. You want to maintain those people in your orbit, in your network, to do exactly what you just mentioned, that maybe you look back and say this was less successful. We’re not going to put money there, but this is going to be more successful or has been successful. We’re going to really start to to pour fuel on that, that fire.

Adam Thompson: I think that’s exactly right. It’s one of the reasons why I really am value your relationship in the market and my relationship with you. I I think that networking is super important. Um, founders need to build products and they don’t have time to go to networking events multiple nights a week and meet all these connections. Having people like you or even me, that could introduce them to people who can get them R&D tax credits or deal with their accounting issues or deal with their commercial real estate needs as they grow from needing one small office to a group of offices. Or, you know, there’s a variety of issues. And knowing people in the market that deal specifically in this field, they know all the other players and are able to make those introductions. And it’s really helpful for the founder to have maybe their IP attorney or their networking, uh, trainer, give them the contacts to all the other people who they need so they don’t have to go find them all. And if you make sure that there are people that are trustworthy, that you’ve met before, that you’ve referred clients to before, that you’ve introduced to before and had good success out of, I think you, um, can really add value to a company that’s beyond just doing the service that you offer.

Adam Marx: Well, you know, and I want to kind of add something there because one word that really comes to mind very consistently for me is maintenance. So what what I’m hearing from you is maintaining a legal strategy and kind of a North Star on on what’s working for your company and what may not be working so well and, and navigating based on those factors. And so having someone in in the legal chair who’s helping maintain that trajectory. And for me, talking to a lot of people and going out and network building and community building and doing relationship cultivation, there is, I think, also very much, um, a need to underscore how important maintenance is in that because it’s not just the introduction factory. That’s almost the easiest part. It’s the continued dialog over time that allows people like yourself to come in and say, you know, we can work with this. We can kind of look back and see how to make this better for the company long term. Um, how to navigate this particular strategy so that it is ultimately beneficial for the organization moving forward.

Adam Thompson: Yeah, it’s a great timing on that too, because one of the things that I do in my practice is and my other partners do as well, is when January hits, and then periodically throughout the year when it’s appropriate on a client by client basis, we send emails to clients and try to get non-billable meetings on the calendar just to have a conversation, just to have dialog, because, you know, it’s amazing what legal issues founders are just not wanting to deal with now. And you can have that dialog of like, no, that’s a safe one to wait on. It’s not that important to deal with now. We can we can deal with that in a year or two when revenue is higher or no. I really think we need to deal with this now. It’s really important. It’s not expensive to deal with. Maybe it is or you know, what are the risks and just have that dialog and that conversation with them because they don’t necessarily want to incur a bunch of fees by calling you and scheduling meetings. But if you can proactively get ahead of their legal issues, I think it’s really helpful to them. And they like having that availability and not get charged every single time they talk to you.

Adam Marx: Well, it’s it’s maintaining access to the the conversation. Maintaining access to the dialog is is a lot different than, you know, getting into the weeds of now okay. We’re doing billable hours and and that becomes necessary at a at a certain point obviously. But maintaining just a general cordial, mutually beneficial relationship and cadence is absolutely critical. And I mean, I love hearing that, um, particularly in an area that is daunting for a lot of people. You know, IP law is daunting for a lot of people. Certainly it is for me, um, that there’s a recognition that, you know, let’s just let’s get a call time on the calendar and just touch base and see where things are and see how we can move things in a positive direction.

Adam Thompson: No, I think that’s exactly right. This is a relationship business, and if you’re only doing contact with people when they have some emergency come up that they surface to you, I don’t think you’re going to really serve their needs as necessary and you’re not going to build that relationship.

Adam Marx: Yeah.

Lee Kantor: Well, um, if somebody wants to learn more, have more substantive conversation with you or somebody on the team, what is the website? What’s the best way to connect?

Adam Thompson: So I’m available on Bradley. Com um alternatively AJ Thompson at Bradley Comm. I’m also available on LinkedIn with my name and I’d welcome a conversation.

Lee Kantor: Well, thank you so much for sharing your story today. You’re doing such important work and we appreciate you.

Adam Thompson: Thank you. Thank you for having me.

Lee Kantor: All right. This is Lee Kantor for Adam Marx. We will see you all next time on Greater Perimeter Business Radio.

 

BRX Pro Tip: 4 Key Lessons for Aspiring Entrepreneurs

December 9, 2025 by angishields

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BRX Pro Tip: 4 Key Lessons for Aspiring Entrepreneurs
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BRX Pro Tip: 4 Key Lessons for Aspiring Entrepreneurs

Stone Payton: And we are back with Business RadioX Pro Tips. Stone Payton and Lee Kantor here with you. Lee, let’s see if we can share some insight or a couple of ideas for the aspiring entrepreneur.

Lee Kantor: Yeah. I’m sure that this happens to you, but it happens to me a lot where a younger person or a new entrepreneur will ask me questions about what it’s like because they’ve either had kind of a normal job where they just work for somebody their whole life or their career and now they’re ready to make this plunge into entrepreneurship.

Lee Kantor: And to me, there are certain kind of pillars of entrepreneurship that you should be focusing in on if you want to get it right and build a company or a practice or a firm that really has a chance to grow and really make an impact.

Lee Kantor: The first thing to do if you’re thinking about starting a venture is to focus in on a customer need. You have to get that product market fit right as soon as possible and be clear about what it is that you’re offering to the marketplace.

Lee Kantor: Second, you have to try different things and you have to quickly iterate and learn from your mistakes. If you’re not trying things and failing, you’re probably not experimenting enough. You have to, in my opinion, reframe failing to learning and just understand that this is part of the deal. You have to be trying things. You have to be putting them out there to the marketplace. And they will help you decide where you should focus your time and energy.

Lee Kantor: [00:01:29] Third, and this is an area a lot of people I don’t think spend enough time is, but you have to master budgeting and cash flow. You have to know your numbers. You have to know what numbers are the metrics that matter. And you have to adjust accordingly when things aren’t going your way.

Lee Kantor: [00:01:45] And number four, if you do this right, this is going to really help accelerate your growth, is, you have to build a strong team. You have to have people that are better and smarter than you. Hire generalists, they can do kind of jacks of all trades. But at some point as you grow, you have to hire specialists, people that are great at doing the thing you need. Because once you’ve identified those metrics that matter and you plug in people that can really move the needle in those areas, then you’re going to really accelerate your growth.

Lee Kantor: [00:02:15] So, build a strong team, empower your people, and you can go pretty far.

From Safe Spaces to Sound Futures: Supporting Emotional Wellness and Childhood Hearing Loss in Georgia

December 8, 2025 by angishields

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From Safe Spaces to Sound Futures: Supporting Emotional Wellness and Childhood Hearing Loss in Georgia
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Brought to you by Diesel David and Main Street Warriors

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In this episode of Cherokee Business Radio, host Joshua Kornitsky welcomes two organizations making profound impacts in Georgia communities. Carrie Harrison, licensed professional counselor and founder of Caring Heart Counseling, shares her journey from probation officer to therapist and her mission to provide a safe, affirming, judgment-free space for individuals navigating anxiety, identity questions, life transitions, and emotional challenges. She discusses the importance of small goals, accountability, and normalizing mental health conversations.

Joshua then speaks with Debbie Brilling and Jonathan Brilling from the Auditory Verbal Center (AVC), a nonprofit that teaches deaf and hard-of-hearing children—and adults with cochlear implants—how to hear and speak without relying on sign language or lip reading. Debbie shares her powerful origin story as a mother of two profoundly deaf children, both of whom successfully graduated from AVC’s early-intervention program. Together, Debbie and Jonathan explain how early testing, specialized therapy, telehealth services, and barrier-free access help Georgia families transform hearing-loss outcomes.

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Carrie-HarrisonCarrie Harrison, owner of Caring Heart Counseling, graduated from Kennesaw State University with a BS in Psychology in 2000 and after working for several years with troubled teens, she went back to school and obtained her MS in Professional Counseling from Georgia State University.

Carrie has a passion for helping others navigate through the ups and downs of life while providing a safe space and non-judgmental environment for you to explore what it is you are struggling with. She’s been a therapist for over 15 years and has owned her own practice for 5 years.

When Carrie isn’t working, you can find her either at the baseball field cheering on her son, or outside enjoying nature, hiking, reading or enjoying her wide variety of animals.

Follow Caring Heart Counseling on Facebook.

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Jonathan-Brilling-hsJonathan Brilling is a mission-driven marketing and outreach professional dedicated to improving the lives of the deaf and hard-of-hearing community.

For more than eight years, he has served as Outreach & Development Director at the Auditory-Verbal Center (AVC). In this role, he has led donor engagement, fundraising events, mentoring initiatives, and strategic partnerships that expand access to listening and spoken language services—across Georgia, throughout the U.S., and globally.

Jonathan’s mission is to ensure every parent knows their child can learn to hear and speak, and that they have a choice in shaping their child’s journey. He believes every child deserves the chance to hear their parents say, “I love you.” His leadership extends into statewide advocacy.

In 2017, he served on the committee that developed and helped pass Act 462, a law designed to improve the quality of care and language-literacy outcomes for deaf and hard-of-hearing children in Georgia.

He also serves on Georgia Pathway, an initiative committed to ensuring children reach grade-level reading proficiency by third grade, as well as the EDHI Stakeholders Committee and the Advisory Committee for the Georgia Commission for the Deaf and Hard of Hearing.

In addition, Jonathan is a board member of the Georgia Chapter of the Alexander Graham Bell Association. He is also a member of the International Kiwanis, in the Doraville/Tucker Kiwanis Club.

Debbie-Brilling-hsDebbie Brilling was raised in Puerto Rico and moved to Georgia to attend college at Berry College in Rome, Ga where she earned a Bachelor of Science in Business with a minor in Economics

Prior to joining the AVC staff, she owned her own mortgage company for 16 years. 21 years ago Debbie volunteered her time as a member of the board of directors for the Auditory-Verbal Center and then was asked to join the staff in Sept. 2002 and has been the CEO since then.

She is a member of the Alexander Graham Bell Association, Georgia’s Early Detection and intervention (EDHI) advisory committee, and Georgia Pathway to literacy program.

She is actively involved in Kiwanis having served in various leadership roles in her division and on a district level and has received various awards over the years for her passion and commitment to Kiwanis.

She currently serves as Past Governor, chair for the Buck-n-ear program and treasurer for the Past Lt. Gov association. She is currently a member of the Brookhaven-Chamblee, and Doraville/Tucker clubs.

Debbie is dedicated to reaching out to all children who are deaf or hard of hearing to help them learn to listen and speak and to become independent communicators.

Follow AVC on LinkedIn and Facebook.

Episode Highlights

  • Mental health progress begins with trust and small, realistic goals — Carrie emphasizes that therapy is not a quick fix; it’s a process built on accountability, partnership, and practicing coping skills outside the therapy room.
  • Stigmas still hold people back from seeking help — Carrie notes persistent misconceptions that therapy implies weakness or being “broken,” stressing instead that mental health care is just as essential as physical health.
  • The Auditory Verbal Center teaches deaf children to hear and speak — Debbie and Jonathan explain their early-intervention program that uses specialized auditory-verbal therapy to help children with mild to profound hearing loss develop spoken language.
  • Early detection and intervention are critical — Georgia’s “1-3-6” model (screen by 1 month, diagnose by 3 months, begin intervention by 6 months) dramatically improves outcomes for children with hearing loss.
  • AVC removes barriers for families statewide — The organization never waitlists a child or turns anyone away for financial reasons, offers Medicaid support, provides teletherapy, supplies equipment, and even installs internet when needed to ensure every family can access services.

Transcript-iconThis transcript is machine transcribed by Sonix.

 

TRANSCRIPT

Intro: Broadcasting live from the Business RadioX studios in Woodstock, Georgia. It’s time for Cherokee Business Radio. Now, here’s your host.

Joshua Kornitsky: Welcome back to Cherokee Business Radio. I am professional EOS implementer and your host, Joshua Kornitsky. And I’ve got some really interesting and exciting folks here in the studio with us today. But before I get started, I want to remind everybody that today’s episode is brought to you in part by the Community Partner Program, the Business RadioX Main Street Warriors Defending Capitalism, promoting small business, and supporting our local community. For more information, please go to Mainstreet Warriors and a special note of thanks to our title sponsor for the Cherokee chapter of Main Street Warriors. Diesel. David. Inc. Please go check them out at diesel. david. Com. Well, as I said, I have a really interesting and exciting group of folks here in the studio today and it is my great pleasure to start by introducing everyone to Carrie Harrison. Carrie is a licensed professional counselor. She is the founder of the Caring Heart Counseling. And today, what we’re going to be doing is talking about how she provides a safe, confidential and affirming space for individuals navigating anxiety, identity questions, life transitions, and challenges that come with feeling misunderstood or unheard. Her practice supports people across the community who need a place where they can feel welcomed, respected and genuinely seen. We’ll explore the purpose behind our work and the difference that it makes every day. Welcome, Carrie.

Carrie Harrison: Thank you for having me.

Joshua Kornitsky: Thank you so much for being here. Um, you know, let’s begin at the beginning. I always like to ask the origin story. So what shaped your view of the world that made you want to be in this space?

Carrie Harrison: It’s a good question. Um, I actually graduated many years before I went back to grad school. I graduated from KSU with my psychology degree, but had no clue what I wanted to do. Okay, and ended up being a probation officer for troubled youth for ten years.

Joshua Kornitsky: Oh, wow. You’re here local.

Carrie Harrison: In Cobb County.

Joshua Kornitsky: Okay.

Carrie Harrison: Yes, yes. And somewhere along the lines of that, I had a lot of kids coming up to me telling me that this was going on at home or this was going on at home, or they were getting bullied at school or something was going on, and I couldn’t do anything about it. I didn’t know what to say. I couldn’t help them. My job wasn’t to take care of their mental health, it was to do something else. And I knew I wanted to do more.

Joshua Kornitsky: Was there a specific incident, or it was just this driving desire to to be able to do more, to help more.

Carrie Harrison: I just wanted to be able to do more, to help more. I knew I didn’t want to be a probation officer for the rest of my life. I knew I wanted to kind of help and give people a safe space to come and talk to and feel heard and understood.

Joshua Kornitsky: Makes sense to me. And I guess my first question is you heard me. Do my best to describe what you do. How do you describe what you do? Because I think hearing it in your own words will help people connect better.

Carrie Harrison: Sure. I well, and I want to kind of go a little bit more into the origin of. I actually started after I graduated and did, um, my internship and all of that with some mental health counseling and addiction, which is what I thought I wanted to do. I taught at Ccsu for several years.

Joshua Kornitsky: Oh, okay.

Carrie Harrison: And in that teaching, I ended up specializing in gender identity, gender studies, men and women as well as human sexuality. And that really kind of took my passion to a whole new level in there. So what I tried to do is I provided a safe space, um, and a calming space for anybody who walks through my door. Doesn’t matter who you are to have a place that you can come to, that you can be sure that you’re not being judged, that you are not feeling, um, that everything’s focused on you. It’s all focused on you for you to explore whatever’s going on in your world, however that may look.

Joshua Kornitsky: Sure. And that based on your time teaching at KSU, I can see how that probably bubbled up, because I’m I imagine that it was something that you got to see a lot of, because it’s traditionally younger folks that are still figuring out who they are.

Carrie Harrison: Absolutely. Absolutely.

Joshua Kornitsky: Thank you for tackling such a difficult subject. When when you talk to folks about what you do. Um, you’re not focused in just one area. You’re kind of across the board. What do you find usually makes a light go on for them. And obviously everything ties back to you and where the people you’re speaking to, where they are. But is is it Help us understand the best way to open the door to have the conversation, I guess.

Carrie Harrison: Sure, a lot of times, my very first thing I say to anybody who walks through my door is my job is to work myself out of a job.

Joshua Kornitsky: Okay.

Carrie Harrison: I don’t want them to have to be with me and rely on me for the rest of their lives to get through anxiety or stress or depression or whatever. I want to be able to help them find the tools that they can utilize in their day to day life so that they can go out, live that fulfilling life. Live a life that look. Anxiety comes, stress comes, we get sad. And that’s part of life, right? But it’s those tools of how to handle that. So that doesn’t become their life. It doesn’t become all that’s surrounding them.

Joshua Kornitsky: So I want to ask this as delicately as I can when, when, when people decide that they want to seek help. What are some of the. Well, let me back up. If someone’s not sure if they need help. What are some indications to help them understand that?

Carrie Harrison: I usually ask when they tell me they’re not sure if they need it, or they they’ve got it figured out. I’ll ask them a lot of times is how is that working for you? And that question right there usually goes, well, no, I mean, it’s not or I’ve been trying this for years and it’s not working. Okay, then let’s try something different. Can we try something this way? But a lot of times they come into my office with a really big picture. I want to feel better. I want to feel. I don’t want to have anxiety. I don’t want to have panic attacks. It’s a really big picture. And therapy, unfortunately, is not a quick fix. It is a process. And the more you work on the outside, other than just in my office, the quicker it goes. But I can’t promise you in three sessions you’re going to be anxiety free.

Joshua Kornitsky: No. No guarantee. One and done.

Carrie Harrison: Um, I wish it was that easy, but no.

Joshua Kornitsky: So. So how do you help guide folks, because I understand that. And it’s a weird parallel, but but as a business coach, you know, everybody wants the problem fixed right away. Um, I know what I tell them, but I’m just dealing in business. You’re dealing with their lives. How do you help them approach when when they bring you an elephant into the room and they say, okay, you know, I need this solved? Sure. What what are generically because obviously every case is going to be a little bit different. Yeah. Where do you start?

Carrie Harrison: I asked them to come up with a smaller goal. If we can look at small goals, whether it be a month out or three months out, if we can look at small goals and getting those set, then they can see progress, which then usually keeps them of feeling that motivation to either keep coming or to keep growing and to keep progressing. But usually with those smaller steps of okay, I hear you want to have a life with or without anxiety. However, what can we do? What are some tangible goals in the next 2 or 3 months that you want to tackle? Let’s learn some coping skills. Let’s learn some techniques that will may help you feel better in that process. And so that kind of gives them that sense that they’re actually doing something. They see that progress. They’re working towards it.

Joshua Kornitsky: And is there. And I know this may sound a little silly, but how how how critical to your process is bidirectional trust.

Carrie Harrison: Oh, extremely.

Joshua Kornitsky: Right. So in the reason the reason that I asked that is, um, and this is in the form of a question, um, understanding how you eat the elephant in bites, as we say in my house, is, is also, I presume that their confidence in your ability to help them help themselves grows over that arc of time.

Carrie Harrison: Right.

Joshua Kornitsky: So is that something in in all of this is by way of asking, do you try to communicate that on the front end, or is that a lesson they just have to learn?

Carrie Harrison: You know, honestly, it really depends on my client of if I feel like that’s something that they would understand in the front end. I kind of try to get a sense of some of that on the front end.

Joshua Kornitsky: Okay.

Carrie Harrison: Um, but they do have to I have to trust that they’re going to do it, and I have to. I’m not one of the counselors who doesn’t call you out. I will say it that way. I don’t.

Joshua Kornitsky: High level of accountability.

Carrie Harrison: Yeah, I’m going to hold you accountable, but ultimately, it’s up to you. If you were to walk in my office, ultimately it’s up to you of what you take from what we talk about in our 50 minute session and apply to the rest of your life if you don’t apply it. I can’t do much about that. And I do say that up front. I can’t do much about that.

Joshua Kornitsky: And that very much parallels what being a business coach is like, because I can tell them what to do or suggest to them a course of action. Um, but that that because I’m going to turn this into my own therapy session. Right. Is is it makes me wonder what are some of the ways that you can help people that that understand? Okay, I need to do A, B and C in order to advance towards my goal. Mhm. When they come back and they haven’t done any of it. How do you help them break that. And I know that that’s a complicated question. I don’t know if you can give a generic answer.

Carrie Harrison: It is a little bit harder to give a generic answer if I see that being a um, something that is happening over and over and over where they’re just not putting that into work, I will then try to redirect and find out why. Why is that so hard to do on the outside? What is I talk about blocks a lot. There’s some sort of block that comes up for you that doesn’t want to put that in action.

Joshua Kornitsky: So it becomes its own issue. I it makes a lot of sense. Um, and I am absolutely looking for cheat codes here because it’s, it’s very much a problem that, that I run into all the time of, oh, we know we need to do A, B and C, but We just didn’t. Okay, well, you know, if you do nothing, nothing changes.

Carrie Harrison: It becomes a problem in itself. But at the same time, it’s finding what motivates them to do it. So I like to work with my clients as a team. I have a whole list of things that I can give them. A whole bag of tricks, as I say, right? But it’s got to what works for them. If I ask somebody to to journal or meditate and that’s not what they want to do, that’s not what they’re going to do. But if I tell somebody who enjoys outdoors or things like that to go for a hike, guess what? They’re going to go for a hike and they’re going to do it.

Joshua Kornitsky: And they’re going to inadvertently meditate, whether they realize it or not.

Carrie Harrison: Exactly. Exactly. So it’s finding those things of what works for them, what they feel comfortable doing, and what really kind of speaks to them, and to help them kind of find those tools, because it all ends up in the same place as well.

Joshua Kornitsky: And ultimately, you’re really I’m have to remember to ask the question and not lead the witness. Ultimately, our people and this is a weird statement, but I ask it for a reason. Are people broken or are people simply not understanding who they are? Because I have two daughters and I will not say anything other than I have two daughters. And and often as they’ve grown up, the perception was, you know, I’m broken, there’s something wrong with me. And as parents, my wife and I would always try to help them understand. Number one, everybody is different. But. But there is no broken. Everyone is put together with different puzzle pieces.

Carrie Harrison: Correct. I don’t think anybody is broken. I don’t think anybody is broken. I think that’s a huge stigma around mental health is if I’m going to mental health, then something’s wrong. I’m broken, I’m weak or something like that. And no, I don’t think it’s anybody’s broken. Although I do have a sign in my office that says broken crayons still color.

Joshua Kornitsky: There you go.

Carrie Harrison: So. But it’s not a broken thing. It’s. There’s so much behind it, but it’s a lot of times not knowing what to how to handle what we’re dealing with or the emotions or the feelings or the situations we’re dealing with. It’s and not knowing who you are. You’ve been told so many things throughout your life of what to be or how to be, and it’s finding that authentic self.

Joshua Kornitsky: I think that’s a great point. And that really brings me to the biggest question that I have, which is something we were talking about before we even started. Um, what are what? Even though it’s 2025, and even though we are all much more in touch with who we are as human beings, and we all got to take a year and a half of Covid to reflect. Uh, what are the misconceptions that are still that that just won’t go away about mental health? What are the stigmas that are out there speaking as a man with no mental health issues whatsoever? I can’t begin to imagine why this is even a subject. I’m being sarcastic.

Carrie Harrison: There is a lot of mental health stigma still there, even though it is much more accepted or we’re working in that direction. There’s still a lot of mental health. Like I said, it’s you’re weak for having to go. Um. You’re broken. There’s something wrong with you. But I think it’s also a, a luxury for a lot of people. And instead of thinking of it as part of our health journey, we’re thinking of it as a luxury. So you go to the doctors, you go get your physicals, or you go to the doctors when something’s wrong, you know, um, you go to the dentist and you get your teeth cleaned. You go to the eye doctor to get your eyes checked. All of those are health things. But what about your mental health? That’s just as important as all those other things. Because ultimately, stress, anxiety, depression, trauma, it lives within our body. And if we don’t take care of that, it’s going to manifest itself in physical ways.

Joshua Kornitsky: Excuse me. So. What? Other than drawing attention to the fact that these misconceptions still exist, that people still make these assumptions about mental health? What can we do to help educate people to realize that, that this is just another part of the machine that needs to be taken care of?

Carrie Harrison: Talk about it. I think talking about it is huge. I don’t think it’s still this taboo that people don’t like to talk about going to therapy, or dealing with anxiety, or dealing with trauma or dealing with any sort of loss. I think that a lot of people still kind of keep it close to their hearts. It’s a very personal thing, and I understand that. I’m not saying you have to go out there and say, hey, here’s all my problems. Let’s do this. It’s it’s talking about that. It’s part of our life. Yes. I go to a therapist or yes, I’m talking about this or I deal with anxiety. Also, it’s, you know, the nervousness that comes up with things it’s talking about and making it more normal, normalized.

Joshua Kornitsky: So that people just understand that this is everybody.

Carrie Harrison: Correct?

Joshua Kornitsky: That’s that’s a really insightful perspective on that. Um, what are so I asked humorously, but understanding that as a man. Right. Men are generically in a in a stereotype that they are resistant to talking. That’s not obviously always true. But what are some of the stereotypes as as a father of two daughters. Right. What are some of the stereotypes that women are fighting with regards to mental health? Because I don’t want to just ask about myself.

Carrie Harrison: Well, I think that’s a great question. And women. Women fight stereotypes just as much as men do. Men are taught throughout growing up a lot of times, and I don’t want to generalize it to all men, but a lot of men are taught to kind of suck it up, deal with it, don’t cry, rub some dirt on it, whatever it may be. Um, and women are seen as the emotional ones, so we’re seen as the weaker ones. So I think the stigma that they deal with a lot of times when it comes to therapy is, oh, of course you’re going through therapy, you’re weak, you’re a woman, you know, you’re overthinking things, you’re too emotional. You’ve got to take control of that. But there’s a lot of, a lot of, um, problems that kind of go along with that too, that have a hard time.

Joshua Kornitsky: And I have to ask this one, what do you see? Or how do you see in this a broad category, things like social media impacting mental health.

Carrie Harrison: Oh my God it you’ve opened a whole can of worms on that one.

Joshua Kornitsky: Well, and I want to be specific because I’m not just talking about teens or early 20s. I’m talking about people in their 30s, 40s, 50s and 60s.

Carrie Harrison: There is there’s so many different ways that can go. Can it be positive? Absolutely. It keeps us connected to people that don’t live with us or across the United States or wherever. And there’s a lot of the positive kind of things that you can find on there and and those ways, it’s fantastic. However, it comes with a lot of judging. I hear a lot of that of I’m looking at so and so and they have this great life or they have all the they seem happy they’re going traveling, they’re doing this, they’re doing that. And I’m not doing any of that. Okay. Well they’re only posting the stuff they want to write.

Joshua Kornitsky: It’s an edited it’s a highlight reel that you got to edit.

Carrie Harrison: Exactly. But on the so that’s a huge problem. Um, everybody turning to TikTok for to be their therapist is.

Joshua Kornitsky: That’s not healthy.

Carrie Harrison: I have to roll my eyes. I can’t roll them hard enough on that one. Um, are there some legit things out there? Probably. But how many times do I hear somebody say, well, I saw on TikTok or I diagnosed myself on TikTok, please don’t do that. Um, but turning to all of that and thinking that that is right, you’re not you don’t know if you’re dealing with a licensed therapist. You don’t know if you’re dealing with somebody who is talking, you know, off the top of their head you don’t know what’s going on. And then another problem with social media is the amount of time that we are looking at our phones, taking out the the health part of things, that amount of time we’re looking at our phones and it’s taking our attention away from being present in the moment, from what we’re having to deal with, what we’re going through. It’s a distraction technique, but it’s it just bottles everything up more so, and we’re spending hours and hours online and not being present with those around us or even just in our life.

Joshua Kornitsky: Is that something that you can help people with?

Carrie Harrison: Oh, absolutely. I love bringing people into.

Joshua Kornitsky: Yeah, I think that of everything we’ve talked about, that’s the one that I think has become pervasive in every human being’s life that I know. And it it certainly I am not qualified to call it an addiction, but it certainly if if you were making a list of what’s on the list of things that mean you can’t give it up easily. As a guy who used to smoke. Uh, it sure seems like it’s a version of a cigarette.

Carrie Harrison: Oh, absolutely. I think it is. They’re looking at it possibly being listed as in the addiction thing as being on their phones and social. Not just social media, just phones in general. I mean, it’s a mini computer in our hands, but I love to work through and practice mindfulness techniques. Um, with my clients. I actually have a whole YouTube channel that I’ve started recently.

Joshua Kornitsky: Please tell us the tell. Well, we’ll publish the links, but do you, do you know, off the top of your head?

Carrie Harrison: Carry underscore. Carrying heart.

Joshua Kornitsky: Okay. Perfect.

Carrie Harrison: And so what I try to do there it’s guided meditations mainly.

Joshua Kornitsky: Okay.

Carrie Harrison: Um, but it is to kind of help just there’s short ones trying to kind of help you get more into your body and more present in the moment, even if it’s ten, 15 minutes. It’s little things like that. I’ve just recently started, so there’s only a couple on there, but I’m trying to add more. I practice a lot of mindfulness with my clients, a lot of just kind of being present in the moments and giving them tools to do that on the outside, too.

Joshua Kornitsky: Last question before I ask how people can get in touch with you. Do you how do you feel about the future? Generically, I’m not talking about politics. I’m just talking about in general. You deal with with a lot of people. You deal with mental health. What, how how do you see the future of mental health?

Carrie Harrison: I have hope for it, I really do. I have hope for I see more and more people reaching out for it. Um, it’s it’s a difficult time for a lot of people. I work with a lot of LGBTQ clients, so it’s an especially troubling time for them. So, um, so I know that there’s some there’s some backward sliding in a lot of ways that is causing people to reach out. But I do see a lot of hope that it’s becoming more normalized and more talked about.

Joshua Kornitsky: That makes all of us, I think, feel better. I know it makes me feel better. Um, Carrie, what’s the best way for people to get in touch with you?

Carrie Harrison: I have a website. It’s Caring Heart Counseling, LLC. Com.

Joshua Kornitsky: Okay.

Carrie Harrison: I’m also on Facebook, and I just also had I gave you the link to my.

Joshua Kornitsky: And when we publish and go live with with the interview, we will have all of those links if you’ll share them with us. Um. Thank you. I really found it an insightful conversation. I appreciate the work that you’re doing, and I think you’re helping make the world a little bit happier.

Carrie Harrison: Thank you, I appreciate it, and thank you for having me on.

Joshua Kornitsky: Thank you again. That is Carrie Harrison, licensed professional counselor and the founder of Caring Heart Counseling. Her work centers on creating a safe, confidential, and affirming space for individuals navigating anxiety, identity questions, life transitions, and feelings of isolation or Misunderstanding. I really appreciate your time. And if you would, I’d love if you could stick around.

Carrie Harrison: Yes, absolutely.

Joshua Kornitsky: Thank you. Fantastic. So my next guests are, um, some, some absolutely incredible folks that I had the opportunity to spend some time with and got to see how well they run. Uh, well, let’s just go with, uh, a bag of cats on fire. Except not like they didn’t actually set a bag of cats on fire. That’s an analogy for, uh. They are a very organized group of folks. I’d like to introduce, uh, my next guests, Debbie Brilling and Jonathan Brilling. Debbie is the executive director and the CEO of the Auditory Verbal Center. And Jonathan Brilling is the outreach and development director for the organization. Their work centers on specialized listening and spoken language therapy that supports children and adults with hearing loss. The Auditory Verbal Center has served families across Georgia for decades, and their teams continue to expand access and impact. Um, let’s talk about what the Auditory Verbal Center does.

Debbie Brilling: Okay.

Joshua Kornitsky: Welcome, by the way. Sorry.

Joshua Kornitsky: When when I, when when I was introduced to the two of you through through a member of your board who I know. Well, uh, I did not know such a thing existed, so I, I do want to know the origin story, but let’s start by explaining what it is, because I think that that makes the origin story all the more powerful.

Debbie Brilling: This is true. Well, first off, thank you for letting us come on your show.

Joshua Kornitsky: Absolutely.

Debbie Brilling: Um, what we do is pretty simple. We’re a a nonprofit, a center that teaches mild to profoundly deaf children how to hear and speak without the use of sign language or lip reading. It’s an early intervention family education program, and we do work with adults who also just got a cochlear implant, and teach them to learn to hear and speak with their implant to identify those sounds.

Joshua Kornitsky: Okay.

Jonathan Brilling: Well, I do also want to just go ahead and highlight before we go further into sharing who we are, I want you to kind of put yourself into the shoes that we do and what we what we work with. If you woke up tomorrow and you could never hear again, I want you to imagine what your favorite sound is. And what would your life look like if you could never hear that again? So as you listen to our story, I want you to really picture what your life would look like if you can never hear again.

Joshua Kornitsky: That’s that’s a really hard question on the spur of the moment. And I’m the one asking questions, Jonathan. But no, seriously, that’s that is I, I have a I don’t have a go to on that. So I’m going to think on that in the back of my head. Um, but it sounds like What you do doesn’t make sense because it shouldn’t be possible. I mean, I don’t know how else to say that.

Debbie Brilling: Well, your average person thinks hearing loss sign language. Yes. They don’t realize that deaf children can really learn to hear and speak. My journey started back in 1989 when I gave birth to my daughter, and by the time she was 18 months old, I’m getting nothing. No mommy, no daddy, no sound whatsoever. So I went and had her tested and found out she was born profoundly deaf. Okay, I was told that she would never speak to put hearing aids on for safety and to start sign language. We were going to live in a silent world. I didn’t like what I was hearing. I did a lot of research, um, found out on a national average, children that do sign language only as their only mode of communication graduate from 12th grade with a third grade reading level. So I did more research and I came across the auditory verbal center. And I really liked the philosophy that one day she’ll talk to me and I’ll talk to her and we’ll be able to communicate. So I enrolled in the program. This is a early intervention family education program, so I only go one hour a week, do therapy with my therapist and go home. And I’m expected to do this every day at home.

Joshua Kornitsky: And I just want to ask, at this point, you have no involvement with the organization? No. Okay. I just wanted to clarify.

Debbie Brilling: In fact, my career, I had my own mortgage company.

Joshua Kornitsky: Okay. So I couldn’t be further from it.

Debbie Brilling: Exactly.

Joshua Kornitsky: Okay.

Debbie Brilling: Exactly. And so I’m going down to the center one hour a week, doing therapy every day at home. Two months into the program, I give birth to my son because we just found out about Samantha. They tested him at birth. We’re real fortunate that in Georgia now, every child is tested for a hearing loss before they leave the hospital, which is awesome.

Joshua Kornitsky: So we’re teaching.

Debbie Brilling: Yeah. So we’re catching these kids early now, but back then they didn’t do that. But they did test. Jonathan found out he was profoundly deaf as well. He had his first set of hearing aids on at six weeks old. Um, we enrolled in the program, so now I’m going down there twice a week. Once for Samantha, once for Jonathan, and then at home every day, twice a day. And just bathing them in sound all day long, doing everything that my my therapist, my auditory verbal therapist is teaching me so that I can be the primary role model for my child. I’m the teacher of my child’s language development. So anyway, I’m going down there, um, every day and it goes for a few years. Um, both my kids have a cochlear implant because they were profoundly deaf.

Joshua Kornitsky: And if I can ask to clarify because I don’t understand the definition of the spectrum is is where is profoundly deaf on no hearing whatsoever to limited hearing.

Debbie Brilling: So you have mild, moderate severe and profound okay. Profound is going to start somewhere around the 85dB or louder. So. Um, their hearing loss was at 105 120 being no response at all. Okay, so they could stand next to a jet engine and never hear it without their implant on.

Joshua Kornitsky: Okay. Thank you. I just I wanted to put some context around that because if I’m not familiar with the term, and I want to make sure anybody hearing it understands what it means.

Debbie Brilling: Right. So anyway, we were in the program seven years because back then technology wasn’t as good as it is today. The late diagnosis, um, late to get a cochlear implant. Nowadays we do implants as young as nine months old. Wow. So there’s only a nine month delay, which is awesome. Um, but when we graduated from the program, um, I was still running my mortgage company. I went back and volunteered on the board of directors, um, and worked on the board of directors for a couple of years, and at the same time, Georgia passed a predatory lending law that wouldn’t allow mortgage brokers to do any loans in the state of Georgia. And during that time, they offered me a position as development coordinator, a auditory.

Joshua Kornitsky: Verbal and AVC.

Debbie Brilling: And then later that year I became the executive director CEO. And I’ve been doing it ever since, for 23.5 years now.

Joshua Kornitsky: Wow. So I’m not telling and telling you that everybody else is origin stories is bad, but yours kind of beats them. And you touched on this. But but I want to ask. So, Jonathan, uh, have you went through the program at ABC?

Jonathan Brilling: Yeah. Great question. Uh, yeah. Like she said, I was actually born profoundly deaf in both ears. So when people meet me and talk to me and they just have no idea that when I take off my implant, which I’ll do right now, I know the viewers or listeners can’t see that. But when I take this off, like my mom said, I could stand next to a jet engine and never hear it. Which is fantastic because when I want to turn people off, I don’t want to listen to them. I just take it off like my kids. Sometimes I don’t want to hear them. So when I take off my implant, I hear nothing. But the minute I put on my cochlear implant, I can hear the world. I can talk to people, I can listen to music, I can go dancing. I can hear my kids laughing. I can hear my mom telling me she’s proud of me and that she loves me. And it’s given me everything. And I want you to also know that when my mom took my sister to get her hearing test at Emory, the doctors told her, put hearing aids on start sign language. Your kid will never be able to talk. Well, look at us now. Both my sister and I are talking, and I’ve met your wife.

Joshua Kornitsky: And talked with her, so I can I can verify.

Jonathan Brilling: Yes, you can.

Joshua Kornitsky: Um, so there’s a lot of of discussion here that I want to ask if I may and I guess the, the first let’s talk about the most important Question if you’ve helped clarify, Debbie, that that the state of Georgia is now doing testing at birth or before you leave the hospital. So if someone has a a child who is impacted by hearing loss at whatever level is, how does ABC work? Is it because you said you’re a nonprofit? I want to can we explain the mechanics of it? If someone wants to reach out, how do they engage?

Debbie Brilling: Sure. So when a child is referred at birth or failed the test at birth, it’s real important that they go for a follow up test within 30 days. Georgia implemented yes yes to an audiologist. So Georgia has the Eddy program early detection hearing intervention. And the goal is one, three, six so screened within a month diagnosed by three months. Intervention by six months. Okay, that is the perfect scenario. So we hope that when you refer at birth that you go within 30 days to get a follow up test. If you refer again or fail, then you go for the diagnostic which is an ABR auditory brainstem response. Once you’re diagnosed, it goes into a database on a state level and reports to CDC. And then immediately Georgia Pines and babies can’t wait are dispatched. Um, they go to the family. Tell them about all the services available in Georgia. Um, and guide them like mentors. The cochlear implant surgeons throughout the state all refer to us, because you don’t want to put a cochlear implant in somebody’s head and not learn to hear with it. So most of our referrals come from cochlear implant surgeons and audiologists that work with cochlear implant surgeon. Once they come to us, we do an intake. We talk to you about our expectations. What are your expectations for your child? And if you decide you want to enroll in our program, you can start as early as the next week. I will never, ever put a child on a waitlist, and I will never turn a child away because of money. We take 65% of our clients are on Medicaid. Okay? Some clients don’t have any insurance at all. Some clients have such high deductibles, they can’t possibly meet us. And some insurance companies don’t pay for the services at all. So there’s no. No, because I’m a mom. Been there, done that twice. I’m never going to let any barriers happen. One of the things we started years ago was teletherapy. So back in 2010, way before Covid.

Joshua Kornitsky: You were you were cool. Before it was cool.

Debbie Brilling: I was, I was I watched my kids, they were in college at the time and I watched them Skype and I thought, you know, if they can do that, I can do it. And it worked. So we’ve been doing Teletherapy since 2010, which breaks all barriers for deaf and hard of hearing kids throughout the state of Georgia. So our clients come from all over the state. What we do is extremely specialized. Currently, we hire, uh, speech language pathologists who have a master’s in that. And then it’s three more years of training to get certified in what we do.

Joshua Kornitsky: Oh, wow. So it’s a highly, highly.

Debbie Brilling: Highly specialized there’s only 800 certified speech language pathologists with that degree, that extra three, three years of training, that extra certification in the entire world. Wow. So I’ve got eight of them. Um, which is great. And so we’re covering the entire state. We have an office in Macon, and then my big office in Atlanta, and we are actually looking at opening up another office in Savannah. Okay, so we’re real excited about that.

Joshua Kornitsky: And you are. Just to clarify, Georgia only.

Debbie Brilling: Correct.

Joshua Kornitsky: Okay.

Debbie Brilling: Correct. We can go outside the borders, but our focus is to get every child in the state of Georgia to be able to hear and speak like their hearing peers.

Jonathan Brilling: They don’t want to touch on that, that statement. Um, while we do serve outside of Georgia, the reason why we try to focus more on Georgia at the moment, being born with a hearing loss is one of the top three birth defects in the US, and in Georgia alone, you have, on average, 250 babies diagnosed with a hearing loss per year.

Joshua Kornitsky: Wow.

Jonathan Brilling: Then you have another 300 to 500 diagnosed with hearing loss between birth and five years old. So on average every year you have about 500 children diagnosed with hearing loss. You’re in Georgia alone. And right now we we have 121 clients that we’re serving every week. Well, where are the rest of the Georgian kids? Not everybody is referring to us, so said, we’re really trying to make sure that we cover all ground in Georgia so that these kids can be able to be able to hear.

Debbie Brilling: You know, I talked about taking away barriers, not only taking away the financial barrier. We if you don’t have access to a computer and you’re doing teletherapy, we supply the tablet and an external speaker free of charge, no questions asked to the family. If they don’t have internet in the home, we pay to put the internet in the home as long as they’re still a client. And then every child that joins our program gets a learning to listen kit because everything is done through toys. You got to think about this. It’s an hour long therapy for kids birth to about 4 or 5 years of age. So how do you entertain? You engage them.

Joshua Kornitsky: You even pay attention.

Debbie Brilling: Everything is through toys. Um, we start with learning to listen sounds. We follow the hierarchy of hearing, you know, of learning sound just like a normal child. To detect. Discriminate. Identify. Comprehend. So we’re doing exactly the way a normal child, normal hearing child learns to hear, but through toys. So every client gets a set of toys, which is about 30 of them automatic that they keep so that they’ve got these things to work with at home.

Joshua Kornitsky: Ongoing.

Debbie Brilling: Mhm. Because the key is you can’t, you know, one hour a week with me is not enough. It’s a drop in the, in the bucket of.

Joshua Kornitsky: Like Kerry said you can’t just it’s not a one and done.

Debbie Brilling: No you the follow through at home is so critical. The family whether it’s grandparents, mom, dad, nanny it doesn’t matter. Whoever’s working with this child are taking care of the child needs to follow through with auditory verbal techniques at home every day.

Joshua Kornitsky: And is there, um, is there a a period that that most of this work is done within X number of years, or is it a perpetual ongoing thing or.

Debbie Brilling: Oh no, it’s early intervention. So you’ve got to get these kids as young as possible. Okay. The perfect age is somewhere between birth and 3 or 4 years of age. So I can’t take a ten year old who’s never stimulated the auditory cortex and teach him to hear and speak. Like Jonathan, they’ll be able to do some sound awareness and recognize some things, but they’ll never be totally independent because the auditory cortex of your brain develops atrophy. So there’s nothing I can do. Now we’ve got those two. The auditory verbal program, which is your little kids.

Joshua Kornitsky: Right.

Debbie Brilling: We have um, adult cochlear implant rehab. So your normal hearing right now. But if all of a sudden you woke up and was deaf and got a cochlear implant, it’s short term, 3 to 6 months, maybe a year to learn to hear what? That implant. So you would come to us for therapy, kind of like Rush Limbaugh did. Um, he woke up one day and was deaf. Got a cochlear implant and a little bit of therapy and back. Normal.

Joshua Kornitsky: I and I’m being as as transparent as I can. I don’t know how to process the concept of learning to, I guess hear through the implant. It doesn’t I don’t have a parallel to, to to draw analogy to.

Debbie Brilling: Right. So hearing aids amplified. They get really loud for you to be able to hear.

Joshua Kornitsky: Okay.

Debbie Brilling: A cochlear implant. So hearing aids don’t get loud enough for you to hear the high frequencies that speech comes from.

Joshua Kornitsky: Okay.

Debbie Brilling: So this is when you’re profound and you get a cochlear implant, the cochlear implant, there’s a device about the size of a quarter with a tail, the electrode that’s recessed in your skull above your ear. And then on the outside of the head is a magnet that magnetizes to the piece that’s in your head with a wire that goes down to a processor like John showed you. That looks like a hearing aid, right? So sound now goes in there, converts to electric current, electric impulse up the wire through the magnet to the brain. So the signal is different. It’s not loud. It’s a different sound. Okay. And so you’re just.

Joshua Kornitsky: Learning because I couldn’t my brain couldn’t wrap itself around the concept. Um, which which probably let’s talk about let me ask you, what are some of the barriers that exist outside of money? Which which is obviously a concern for everybody if assuming that that we’ve crossed that hurdle, what are some of the challenges that that um, I would just say a parent is going to encounter that they need to be prepared for.

Jonathan Brilling: So some of the barriers are, let’s say, transportation, right? So we helped remove the barrier by providing teletherapy and the tablet kits for these families to reach our services and be able to get it. Some barriers are even just letting people know that we exist. There’s a lot of bias in the world that we live in, the deaf culture versus the people like me, part of the hearing world now. So some people just don’t want to share with these parents that, hey, you are your child who was born deaf can actually learn to hear and speak. They want to keep them with deaf culture, learning sign language. So there’s a lot of misconception, miscommunication or not sharing awareness and the word about what we’re doing. So some of those barriers are we travel around the state. We do a lot of speaking engagements. We talk to all the health districts, we talk to all the audiologists and Ents and tried to share the work that we’re doing that we’ve been doing, doing for 49 years now. And it’s amazing how many.

Joshua Kornitsky: 49 years.

Jonathan Brilling: 49 years. And it’s amazing that people still to this day have no idea that a deaf child can hear and speak. I recently did a exhibit for, um, the pediatrician convention. You would think medical providers would know that a deaf child can speak pediatrician. It was about 80 pediatricians at this conference, and I could count on one hand how many actually knew that a deaf a deaf kid could learn to hear and speak?

Joshua Kornitsky: So education seems to be the biggest challenge.

Jonathan Brilling: Yeah, education.

Debbie Brilling: Is educating the public is the hardest thing. Yep.

Joshua Kornitsky: So I still have a lot of questions. Um, and I appreciate you helping me better understand this, but I the way I always try to look at it is if I have questions, I think anybody hearing might also have questions. So if you don’t mind, just just a couple more. Oh, sure. Um, so I had asked before, what is the length of time that it typically takes to assuming you, you encounter and engage a child, say, at a year old? How long do you work with them?

Debbie Brilling: Anywhere from 2 to 5 years. It really depends on age of diagnosis. When they find when they got amplified with hearing aids or cochlear implant if there’s other disabilities. We work with all children regardless of the other disabilities. About 60% of our clients have multiple disabilities. So that could change the time that you’re with us. So that’s why it’s 2 to 5 years.

Joshua Kornitsky: Makes sense. Um, what what are some of the success stories that you can share? I mean, we got one right here. Uh, and and, um, I know I met your daughters at Samantha.

Debbie Brilling: Samantha.

Joshua Kornitsky: Uh, so that’s two. But they’re in 49 years. There’s there’s got to be some some great stories.

Debbie Brilling: Oh, there’s a ton of them. Um, Anna Blair Sarsfield, she’s amazing. She graduated from a few years ago. She went to UGA and went on to, uh. She’s a beautiful dancer, and she likes. She’s trying to audition for the Rockettes, which would be just awesome. Um, she now lives in Columbus and, um, engaged to a doctor. Um, doing Incredible. Her brother. And by the way, it’s very rare to have two kids in the same family. Um, with a hearing loss. And 92% of your kids born with a hearing loss are born to hearing parents.

Joshua Kornitsky: Typically, that’s a really important statistic. It is because it is. I imagine that people leaped all sorts of conclusions.

Debbie Brilling: They do. They do. But, you know Anna Blair’s younger brother, Adam. Um, he got his pilot’s license at the age of 16. Now, how amazing is that? Because you’ve got to.

Joshua Kornitsky: Hugh is is a graduate of ABC.

Debbie Brilling: Yes, he’s a graduate of ABC. Profoundly deaf, whereas cochlear implants. But you’ve got to be able to hear on the radio in the airplane. And he got his pilot’s license. We’ve got another one. That’s a, um, stenographer.

Jonathan Brilling: Yeah. Her stenographer. Um, she’s just had a baby, too. So now she gets to be able to hear her child laugh, and.

Joshua Kornitsky: That’s.

Jonathan Brilling: Awesome. All that. And then I want to share, also share about this other lady who graduated our program, who was the first female firefighter in Clayton County. And so she was a firefighter for many years, and now she’s a ms.. So she’s down in Florida being an EMS and working in an ambulance, trying to help save lives every day.

Debbie Brilling: So, you know, it’s real important not to be a lip reader, because you can’t certainly read lips when you’re in the midst of fire. Sure. Um, or on an airplane, you know, flying the airplane. So that’s the impact that we have on these kids is they totally are independent and can do anything that you and I can do.

Joshua Kornitsky: I, I now know that to be true. Uh, and it’s not that I didn’t believe, but now I’ve seen it. I’ve experienced it myself. I had the privilege of of attending the the, uh, Auditory verbal Center’s annual, um, golf tournament. Golf tournament. And, and I got to meet, uh, Anna Blair Sarsfield. Oh, yeah. Uh, and just a lovely human being and wish you nothing but success. So if if someone.

Debbie Brilling: Do want to share two that we two of my therapists are Spanish bilingual, so we offer our services, um, to the Hispanic community in Spanish.

Joshua Kornitsky: How come you’re better at coming up with the questions than I am? But but seriously, I never would have occurred to me because I don’t speak Spanish. But I can understand that the need is just as critical.

Debbie Brilling: It is. And we really believe that a child needs to learn in the language of the home. And if the language of the home is Spanish, we need to teach it in Spanish. Many of these kids come out bilingual English, Spanish, but our therapy is done in Spanish. Um, yeah.

Joshua Kornitsky: That that’s really amazing. So. So if I’m a parent, if I am, uh, interested in learning more in helping the organization or possibly becoming a patient. How do I get in touch?

Jonathan Brilling: You would reach out to auditory verbal centers. You would just call our main phone line. You can also go to our website w-w-w. Um, and just try to just get Ahold of us, schedule an intake appointment, and you would start therapy the very next week. There’s really no waitlist.

Joshua Kornitsky: It’s just amazing.

Debbie Brilling: Yeah, and if you so choose, you can also donate. We are a nonprofit, and there’s a lot of kids that 100% of the money we raise goes towards the program itself. And to help these kids get the services that they need. Um, it doesn’t go towards admin. So these kids need your help because like I said, there’s 65% are on Medicaid, meaning some don’t have any any insurance at all. And others have deductibles that are so high that they can’t meet.

Joshua Kornitsky: So when we publish the link, let’s make sure we have a donation link as well.

Debbie Brilling: Yes, it’s.

Joshua Kornitsky: On our website that that is uh, enjoying the podcast can can give a little of their finances as well as their time.

Jonathan Brilling: And we also want to share for the donors. So it’s it’s more impactful when you see the work firsthand. So we’d love to give tours. So if anybody ever wants to come to our organization, we’re in the Chamblee Brookhaven area off of Claremont Road. You would come in, I’ll give you coffee, have lunch, whatever, and I’ll give you a tour to work with. Doing so, you can see these kids firsthand what their therapy sessions look like, hear them laughing, hear them learning here. And it’s a really impactful way to do that. So if anybody ever wants to come and take a tour, you would just reach out to me directly. And I’m more than happy to schedule that. Even you just come on out.

Joshua Kornitsky: Actually, the person I’m thinking of most right now is is our wonderful pediatrician that we’ve had for many years, uh, who I see fairly often. So I’m going to let her know, um, because she, she, uh, it’s not for me to share her name because she doctors in privacy. Uh, I’ll just tell you guys later. Um, but I think she would benefit enormously from knowing this exists. Um, thank you both for the work that you do.

Debbie Brilling: Um, thank you for letting us come on here and share our story, because it’s so critical. We get the word out there. This is what we need.

Joshua Kornitsky: I guess if I haven’t asked, it would be for anybody that that found value in this to to share it with your pediatrician or with your healthcare provider, because it sounds like it’s an area that needs more attention focused on it to know that there’s options. Um, and again, the Auditory Verbal Center is a nonprofit. And I think it’s important to stress that because this this is not a money making scheme. This is this is offering an incredible level of help to to kids who need this help. Yep. So, uh, well, thank you. Uh, Debbie? Uh. I’m sorry. I’m. I’m tongue. Tongue tied. And it doesn’t happen. Debbie. Grilling. Grilling. Executive director and CEO of the Auditory Verbal Center Jonathan Burling, uh, outreach and development director for the organization. We will have your your contact information, your links, your donation links, making sure everybody hears that, uh, up on the website. Thank you so much. The the work that that happens at the Auditory Verbal Center centers on specialized listening and spoken language therapy that supports children and adults with hearing loss. The Auditory Verbal Center has served families across Georgia for 49 years, and that’s pretty impressive in and of itself.

Joshua Kornitsky: Um, thank you both for being here with me. Uh, thank you, Carrie Harrison, I appreciate you coming in and and staying with us through this great conversation again. Carrie Harrison, licensed professional counselor with Caring heart. Caring heart counseling. I have to screw something up every show or it’s just not right. Um, it’s usually last name’s. Thank you all for having pronounceable last names. Um, and I do want to remind everybody that this episode is brought to you in part by our community partner program, the Business RadioX Main Street Warriors defending capitalism, promoting small business, and supporting our local community. For more information, please go to Mainstreet Warriors. And a special note of thanks to our title sponsor for the Cherokee chapter of Main Street Warriors. Diesel. David. Ink. Please go check them out at diesel. David comm. My name is Joshua Kornitsky. I am a professional implementer of the entrepreneurial operating system, but I’m also your host here on Cherokee Business Radio. Thank you so much for joining us. We’ll see you next time.

 

BRX Pro Tip: The Importance of Finding Your People

December 8, 2025 by angishields

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BRX Pro Tip: The Importance of Finding Your People

Stone Payton: And we are back with Business RadioX Pro Tips. Lee Kantor and Stone Payton here with you. Today’s topic, Lee, finding your people.

Lee Kantor: Yeah. It’s so important to find your people, or as Seth Godin calls it, your tribe. The sooner you can identify the people who are most important to you, those are the people who are the ones that are going to be able to really move the needle in your business. The sooner you can be clear on that, that’s when you can start growing. You have to find the people who believe what you believe, who prioritize what you prioritize, and who truly value the service that you’re providing.

Lee Kantor: The clearer you can get on this persona, the easier it will be to identify where they hang out and the faster you can build relationships with them and start working together. And, ideally, you’re going to get to the point where you will become the person that your people want to find, too, and that they want to hang around with. And if you can be that kind of indispensable person in the niche that you serve, then your people will appreciate you and you’ll be able to help a lot more people

Dr. Melissa Patton: Leading Through Grit, Growth & Real-World Resilience

December 5, 2025 by angishields

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Dr.MelissaPattonHeadShot-Dr.MelissaPattonDr. Melissa Patton is a transformation strategist, fractional COO, and the founder of Patton Consulting Group.

With over two decades of experience, she partners with mission-driven leaders to scale organizations with clarity, cohesion, and resilience.

From education and aerospace to STEM and workforce development, Melissa’s work empowers teams to align strategy with execution while cultivating cultures that thrive under pressure.

A dynamic speaker and published author, Melissa wrote The Grit & Growth Workbook to equip leaders with practical tools for navigating adversity.

Her approach blends real-world operational expertise with a deep understanding of human behavior—helping leaders lead themselves as effectively as they lead others. She specializes in helping businesses build strong operational foundations, navigate complex transitions, and grow through challenges rather than around them. BlackWhiteSimpleMonochromeInitialNameLogo1-Dr.MelissaPatton

Melissa lives in Georgia with her husband of 20 years, Stanley, and their two sons, Micah and Mason.

When she’s not in a boardroom or speaking at an event, you’ll likely find her on a hiking trail, logging cycling miles, or enjoying long runs that fuel both her wellness and leadership insight.

Known for her grounded authenticity, Melissa brings a unique mix of strategic vision and heart-centered leadership to every partnership.

LinkedIn: https://www.linkedin.com/in/drmelissapatton/
Website: https://pattonconsulting.org/

Transcript-iconThis transcript is machine transcribed by Sonix

 

TRANSCRIPT

Intro: Broadcasting live from the Business RadioX studios in Houston, Texas. It’s time for Houston Business Radio. Now, here’s your host.

Trisha Stetzel: Hello, Houston. Trisha Stetzel here bringing you another episode of Houston Business Radio. Super excited about my guest today, Dr. Melissa Patton, managing partner of Patton Consulting Group and the author of the Grit and Growth Workbook, a practical resource for passionate teams, emerging leaders, and resilient cultures. Melissa, I have more. Just a second. Melissa is a strategic consultant, fractional COO and transformation expert with more than 20 years of experience helping organizations scale with clarity, align people and priorities, and build resilient cultures. Her career spans industries like education, aerospace, Stem and workforce development always centered on one mission helping leaders grow through challenges, not around them. She’s known for her grounded authenticity and real world perspective, which is why I have her on the show. Dr. Patton brings both heart and strategy to leadership, whether she’s guiding executives through organizational change or trekking a mountain trail, she reminds us that grit isn’t about pushing harder. It’s about knowing when to recalibrate and rise stronger. Dr. Patton, welcome to the show.

Dr. Melissa Patton : Hi, Trisha. Hi, Houston. How are you guys doing?

Trisha Stetzel: So excited. And, you know, aerospace I’m sure was like, ding ding ding. I want to hear more. What’s going on with Dr. Patton? All right, so before we go there, tell us more about who you are.

Dr. Melissa Patton : Yeah. Well, you know, you you said all the nice words. And from a corporate perspective, from a professional perspective. You nailed it. But at the end of the day, I just try to be a really authentic person. You know, I work with super stuffy people, uh, huge CEOs of multi-million dollar companies. Um, definitely that economic development arena, um, where I’m connecting people within industry, within academia, and obviously within workforce development. So I try to bring a little bit of fun to conversations. I try to jazz it up a bit, uh, probably to a fault. And, um, just to help people have really important conversations. Um, but I never take myself too seriously. And so I think that’s what I want people to walk away with, uh, when they kind of think about me and my leadership style.

Trisha Stetzel: Um, so how do you navigate that whole people thing, like the human, uh, human interaction is hard sometimes, and particularly when you’re working with bigger companies and people who they’ve got a mission, they’re on a mission, they have a thing that they need to go get done. So how do you navigate that with your Dr. Patton style in those workspaces?

Dr. Melissa Patton : Well, it’s just a title. It’s a lot of years of schooling. It’s just Melissa. It’s plain old Melissa. But you know, I really think it goes back to my background. And I think that’s why, um, I have found a place here in, you know, the Stem and space industry. Um, it’s because I’m not spacey or stemmy at all. Uh, I don’t even have a Stem degree. I have three degrees in essentially liberal arts. Uh, so there’s a component of me that has been talking and having conversations since I can always remember. Um, but it’s also understanding. It’s like a, it’s like a game of double Dutch, right? You know, figuring out when to get in, looking around the room, realizing when it’s time to talk and when it’s time to just listen and be quiet. Uh, and then also helping people be included in the conversation. I think that’s a big part of it. Um, but again, I am Melissa. I am learning I have just as much to learn in a conversation and in a meeting than anyone else does. And I’m excited to kind of soak it all in, um, and be able to give back my insight.

Trisha Stetzel: Yeah, I love that. Just real true human conversations and putting everybody on a level playing field, right? I love that. I think that’s awesome. Um, let’s talk a little bit about your workbook. So grit and growth. Tell us what it is. And then I want to dive into a couple of parts of it, because I think we can pull out some good pieces or conversation around that.

Dr. Melissa Patton : Yeah. So, you know, like most authors, you you come up with these ideas to author books based upon experiences, right? And I wanted something to be honest with you. When people ask me to come in and speak. I could have an authentic voice that complimented the experiences that I’ve had, but also was adjacent to what I was going through at that particular moment. And so I kind of thought about the Grit and Growth workbook just from a perspective of, now I have something to talk about on stages, right? Um, but it actually came out to be a practical workbook that people can use with their teams. I was super excited to see a post on LinkedIn from, from from a group that I love, absolutely love. Go Knights. Charge on. Ucf and there’s a few groups there that are using my workbook to go through team meetings, and that’s what it was for. It’s so that you can have those authentic conversations with people that are in your ecosystem, um, people that you’re doing life with. But at the same time, if you’re an individual and you’re looking to use that grit that you ultimately have to grow further, you can use the workbook for that as well.

Trisha Stetzel: Um, I love that. So before we dive into the content, uh, of the workbook, how did you find the time to actually sit down and write this piece of work. I know everyone who’s listening is like, I want to write something, but I can’t find time. So how did you find the time to do it?

Dr. Melissa Patton : You just do it. That is one of the questions that I don’t understand why people ask busy people that. Can I just say that out loud? Yes, yes, ask busy people. I’m never going to ask you. How do you find time to put all of these amazing people on a stage, amplify their brands? You just find time. And I think that’s what it was. It was literally a weekend where I sketched out the outline for it based upon things that I had been going through, experiencing and things that I wanted people to hear me say, um, out of my mouth. And then I just wrote, I literally just sat down and wrote, um, it was an exciting journey. Most people don’t know this about me, but I was actually an undergraduate English major. Uh, so I have a writing degree, but I have been doing technical writing for almost my entire adult career. And so this was a treat. And I literally found the energy and the excitement in writing by climbing mountains in Colorado. And that’s why the front cover of it, everyone’s like, is that you? And I was like, no, my husband’s just really good at putting together a piece of artwork. Shout out to Stanley Patton. Uh, but but no, it’s not me. But it’s definitely an image of of someone that looks a lot like me, kind of looking out over the atmosphere and just taking it all in and soaking it all in. So it’s a longer answer to your question, Trisha, but it has a lot of levels.

Trisha Stetzel: Yeah. No, I love it. And I love your initial reaction to that question, which is, in my words, just take action. Just do it. I get asked all the time, how do you do all the things that you do? I just do, uh, because they don’t sit around and worry about what’s going to happen if I do this thing right. Um, so take action. That’s the bottom line. All right. Um, Excellence has a contingency clause. That’s something that’s in your workbook. So what does that mean for leaders navigating uncertainty.

Dr. Melissa Patton : Yeah. You know it’s a pretty simple answer but it has a really long explanation. But essentially excellence is not it’s not something that’s given. And just because you want it or just because you put yourself in a position to to be in an excellent kind of role or position or opportunity, it doesn’t necessarily mean it’s going to happen the way you expect it to happen. But the beautiful part about that whole experience is the journey, and it’s about the different levels that you hit, the different layers that you peel apart, and it’s about how that’s making you a better version of yourself. That is probably one of my most favorite quotes, uh, because it’s so it just affirms everything that’s going on with me and the continuous process that I have as I grow and as I deal with grit and growth and trials and tribulations and And adversity. So I want people to realize that just because excellence doesn’t drop in your plate, um, on your lap, it doesn’t mean that you can’t operate in excellence. It’s just a process.

Trisha Stetzel: So you brought up adversity, and I’d love if you would share. So, um, you I’ve in your book or you have talked about or posted about adversity can be a catalyst for growth. So will you share a time when either you, uh, came to a turning point or one of your clients through this adversity and really helping it change the trajectory of where you’re going?

Dr. Melissa Patton : So how much time do we have, Trisha? I’m kidding. I’ll give you the short version. So when I speak on this, I. I call adversity a dirty word and I put it in explicatives. People crack up laughing. But those are all the type A perfectionists in the audience that are laughing. It’s hilarious because I know exactly who they are. Um, but one of my most memorable adverse situations, uh, it happened on just a normal day. It was two weeks before Christmas, about 17 years ago. Uh, everything was absolutely normal. And I’m sitting in front of my computer watching my three year old play with cars and trucks on the floor, and a call comes in and it’s my senior vice president, and I’m literally doing the running man in my office, because what senior vice president calls you two weeks before Christmas and doesn’t have the congratulations, you got a promotion. So I was thrilled. So, you know, I kind of like did my hair a little bit. I clicked the button. And on the other end of the call was someone that I didn’t even recognize. Her face was extremely pale. Uh, her voice was very monotonous. And she said, I’m sorry to let you know, Melissa, but as of today, your services are no longer needed. Your position has been eliminated. And I’m looking at her like, you know, like, okay, where’s the punch line? And at the same time, I feel the water, the tears welling up in my eyes. And from that moment on, it was like a 15 minute call. I have no idea what she said. She was talking about insurance. And you can get this and you can do that. And all I heard was like I was swimming underwater. It literally sent me in that moment through five stages of grief.

Dr. Melissa Patton : Trisha. It was the most devastating moment, and I think it had a lot to do with the fact that I had done everything this these people told me to do. They asked me to join boards, I joined boards, they asked me to have great measures as far as, you know, promotion for promotions and things like that, and I killed it. And lastly, they asked me to go on and get a Dr.ate, and not only had I gotten that Dr.ate, but I was excelling with it and doing a lot of things to amplify the brand, so it didn’t make any sense to me. And when we talk about adversity, we need to realize that adversity. It’s it’s where the grit is kind of born, right? So how you deal with that adverse situation is going to ultimately determine where you go and how fast you get there. And so I realized after three buckets of eating ice cream and a lot of beers and Kleenex, um, that I needed to do something about the problem. I’m not going to just sit around in my pajamas all day. And that was actually how we started Patent Consulting Group 17 years ago. It started and birthed out of devastation, out of anger, out of frustration. And that is the story that I tell a lot of the people that I coach. That’s the story that I tell a lot of people when I go on the road, because they need to realize that while you’re in the moment, you have to do something. You can’t just live in it. Uh. I’m sorry. I’m super passionate about that. I can laugh about it now, but I could not laugh about it even ten years ago.

Trisha Stetzel: No, as you were telling the story I have to tell you, I got goosebumps three times. I don’t know if anybody’s ever told you that before, but I. I was sitting there with you as you were telling this story about what you were expecting the call to be and what actually happened, like, but then you took action, right? You ate your ice cream, you use the boxes of tissue. And then you said, what can I do with this? What can I do with all of the work that I’ve ever done? And you took action was what we talked about a few minutes ago. If you want to do something, if you want to get something out of what you just learned, take action. Go do the thing. Okay. Um, before we move on, I would love because I know people are already ready to connect with you. They want to get to know more about Melissa. They want to know.

Dr. Melissa Patton : More.

Trisha Stetzel: About what you’re doing. Uh, what is the best way for listeners to connect with you, Dr. Patton? Peyton.

Dr. Melissa Patton : Yeah, yeah. So I’m on LinkedIn. That’s probably one of the number one ways, uh, people link in with me. And I’m not one of those people. They’re like, oh, you’re an you’re a stranger danger. No, I love to talk to new people, whether you’re a student or whether you’re a seasoned professional. So hook up with me on LinkedIn. I also have a website, uh, Dr. Melissa Patton. Com or Patent Consulting. And those are two really good ways to learn more about some of the work that I’m doing and learn how to get connected with me.

Trisha Stetzel: Um, very exciting. And that’s how I found you as well. Linkedin said you should know this person. And I said, okay, yeah, I love that. Yeah. I’m not a stranger danger person on LinkedIn either. You never know.

Dr. Melissa Patton : What she’s good.

Trisha Stetzel: Exactly. Okay. Um, you guys, of course, all of the links will be in the show notes. So if you’re sitting in front of your computer, all you need to do is point and click. You guys can connect directly with Melissa. And now I want to dive into, uh, a little deeper, like challenging that threshold of pain, something that you have in your work book as well. So how can leaders tell the difference between the discomfort that leads to growth and the kind that leads to, uh, burnout?

Dr. Melissa Patton : Yeah, it’s a fine line. One thing that I will say is that everyone needs to be coached. Uh, can I just be honest there? And this is not because Trisha is a coach or I’m a coach or you’re you’re, you know, your neighbor’s a coach. But there are reasons why there are so many coaches who are instrumental in helping you deal with different, different and difficult thresholds of life. And sometimes we need somebody to help as a differentiator. And so if you don’t have an executive coach, you need to get one immediately. And they’re very different than therapists. Okay. Um, everyone needs a coach. So I say that as a segue to help you understand that, yeah, burnout is a real thing. Um, but also threshold, if you look at the definition of threshold and there’s lots of definitions, but the definition that I love the most is when you’re pushing yourself past a point of comfort, you’re pushing yourself past a point of comfort. And it’s how far do you push before you’re going to kill yourself versus when you’re going to get to the next level. And the best way that I can amplify this, I don’t know if I have any athletes out there, but I’m an avid runner.

Dr. Melissa Patton : I’m terrible at it now. But in college, I was a Division one athlete. Okay, I can’t sprint anymore, but one of the ways that I knew that I was hitting my threshold and not hitting a point of pain was right around the last part of my race. I would feel what I call the monkey on the back. Okay. It’s literally like someone just jumps on your back and it pushes you past a point of what you’re familiar with. That is the threshold of pain that I’m talking about in the workbook. It’s it’s dealing with that thing on your back and realizing that you still have to finish strong. It’s going for that promotion and realizing that even though there are whispers, even though there are people saying that you’re not ready, even though the questions are hard in the first and second interview, you still need to you need to push forward. Okay, so that’s what I’m talking about. When I talk about thresholds of pain, burnout is something totally different, and burnout is what is going to help. In order to prevent yourself from a burnout. You need a differentiator, and you need somebody in your corner that’s going to be able to identify what those signs are.

Trisha Stetzel: Oh yes, yes. And more of yes. Thank you for just being blunt and telling everyone they need a coach and we all need one. I need a coach. You need a coach. Everyone needs a coach because we need that. I think that’s describing the monkey on the back. Although I don’t want to be a monkey. I’m kidding.

Dr. Melissa Patton : It’s whatever that thing is. Trisha.

Speaker4: The thing that pushes you to take.

Trisha Stetzel: Action for gosh sakes. Right? Sometimes our, uh, the people that we coach just need permission to go do the thing that they’ve always wanted to do. And that’s where the coach comes in. It can be something that simple, right?

Speaker4: Hundred percent. All right.

Trisha Stetzel: Um, we’ve talked about it, but we haven’t said it yet. Resilience. Resilience is the backbone of transformation. And how? Balancing the strength that we need to take action and move forward, but also the vulnerability to have the conversations or meet people where they’re at or get a coach. So can we talk more about resilience and strength and vulnerability?

Dr. Melissa Patton : Yeah, I mean, resilience has a lot of different words. Uh, stick to it. This is probably one that you’ve heard. Perseverance is another one that you’ve heard. I promise you, I’m not going to give you any football metaphors or any track analogies when I describe this. But isn’t sports a really good way to talk through resilience? I really feel like it is. And and even if you’re just someone that likes to go out for a jog, you know, pushing yourself past what you’ve done previously, getting a better time, uh, hitting a point in your career where, you know, it’s either time for me to be stagnant or it’s time for me to move forward for my next level. And and I do. I always caution people when I have conversations. These conversations are not for everybody. Not everybody is going to be excellent on the level that the person to their left and the person to their right is you make that choice. You ultimately are in charge of your destiny when it comes to your level of excellence and my level of excellence and what I’m pushing for and the goals that I have, and the resilience that plays into that is very different than Trisha’s. And that’s not a good thing. Or it’s not a bad thing, it’s just a thing. So you have to realize that this is your own lane and that you control that next step. And it’s going to take grit. It’s going to take resilience. It’s going to take stick to itiveness to fight through those barriers that are preventing you from moving forward. It’s actually really good for you, I promise.

Trisha Stetzel: So we’re all we’re strong here. We’ve been just telling it like it is. Let’s go take action. What where does vulnerability come in to being a good leader?

Dr. Melissa Patton : Yeah, in every single way imaginable. I, I have to work on that a lot because even though I’m a very transparent, very blunt person, like, this is how I, this is how I manage a team. Um, imagine that. People are like, whoa, really? Yeah. I mean, the people that are on my team, the people that I work with, they appreciate that about me. It’s unapologetic, but being vulnerable to my team showing weakness are like you’re talking to a Division one athlete. I’ve run competitively my entire life. I mean, there were Olympians in some of my races. So y’all, I’m not going to show you that I don’t have my stuff all together, right? Like, that’s what I’m thinking in my head. But that vulnerability is what’s necessary for people to really see you sometimes. So pretending like no one is listening to this. There are levels to this thing. So there are places and positions that I put myself in where I am completely, 100% real. Melissa. And then there are places and times where I need to protect that. That’s where I need to work. I need to be able to trust the experience and to lean into it and not be someone different in different arenas. And to be completely honest with you, that’s what my coach is working with me on. Uh, I need to be authentic, Melissa, every time I go into a room. And for me, that entails vulnerability.

Trisha Stetzel: Okay.

Speaker4: Yes. This is so much fun.

Trisha Stetzel: I really appreciate.

Speaker4: Uh.

Trisha Stetzel: How raw you are about everything. This has been such a great conversation. Um, can you tell me your favorite client story? We’ve talked about transformation, and we’ve talked about leadership and burnout and, um, challenging the threshold of pain. What’s your favorite client story?

Speaker4: Oh, gosh.

Dr. Melissa Patton : So I need to put out a disclaimer on my clients. Right. My clients are bad, mama jama. I mean, these are like, I’m so biased, but these are, like, some of the people that are going to, like, take over the world one day, right? These are your future multi-trillion dollar CEOs. And I don’t know why they talk to me, but I get more out of it, I swear, than they do. Trisha, it’s so much fun. And one of my clients, um, and she’s going to know exactly who she is because I talk about her all the time. Um, but she’s just. She’s just fun. And she’s got two IV, uh, you know, degrees, and she’s down to earth. She’s gorgeous, she’s intelligent, but she is someone that you can have a real conversation with. And our journey in coaching, number one has lasted way longer than both of us expected. Um, but number two, it’s one of those relationships and those conversations where we’re just going at it just one after another, and it just builds and builds and builds. And obviously I’ve seen her do some incredible things from when we started, which has nothing to do with me. I just ask questions and I open the door for her to be honest with herself. But she’s now having conversations about what does it look like for my next what? Who do I want to be when I see that next? Uh, I don’t need any more degrees, but where do I need to surround myself as far as continuing education? Um, how do I get on the big stages? How do I get on the boards? And so those are the kind of conversations. And so I like her because she’s a real person. And you would never expect someone that’s as decorated as she has to be. So down to earth.

Speaker4: Mhm.

Dr. Melissa Patton : Best client ever.

Speaker4: Best client ever. And uh, I see a.

Trisha Stetzel: You’ve been on this journey with her and I know as a coach, like we learn so much from our clients and the journey that we take with them, which is so important. So thank you to all of the clients out there and the coaches who serve clients. Okay, last but not least, as we get to the back end of our time, you’ve spent your entire career helping leaders find strength in adversity. We talk about that in your workbook. If you could leave our listeners with one lesson about grit growth, leading with authenticity. What would it be?

Dr. Melissa Patton : Yeah. Oh, I, I think it would center around showing up, you know, kind of be mindful of how you show up. Um, one of the things that my coach worked with me on, uh, was out of a really bad situation. And how do I have the strength and the resilience to show up as my true, authentic self, regardless to what the C-suite looks like, regardless to whether the conversations are going to the left or to the right. But how do I be the most consistent, authentic Melissa? And that is probably my mantra. Um, he was obviously an amazing coach. He still is an amazing coach. But that’s always my mantra when I am having conversations with my team and when I’m having conversation with my clients, it’s, how do you show up? Who is your authentic self and how do you take that person everywhere you go.

Speaker4: Mhm. Mhm. Okay.

Trisha Stetzel: We don’t have another hour but I.

Speaker4: Wish.

Trisha Stetzel: We did. This has been absolutely phenomenal. Thank you so much for joining me today Melissa would you please one more time tell people the best way to connect with you.

Dr. Melissa Patton : Absolutely. And before I say that Trisha you have so much energy. Um, we made a joke before this call started, and you have exceeded expectations. You’re amazing. She’s at the top of the leaderboard, y’all. I love that.

Speaker4: And and this is my true, authentic self.

Trisha Stetzel: Like, there’s.

Speaker4: No freaky.

Dr. Melissa Patton : Things.

Speaker4: Going on here. This is I love it. Yeah, yeah. So you want to capture.

Trisha Stetzel: Before you go there that you have said y’all twice. So you fit right in, my friend.

Speaker4: Right.

Dr. Melissa Patton : Can I come to you?

Speaker4: Yes.

Dr. Melissa Patton : Absolutely. Too funny. Alright. Yes. You can find me on LinkedIn and you can also find me at my website dot com and at consulting. I look forward to seeing you all there.

Trisha Stetzel: Yeah, fantastic. Melissa, again, thank you so much for your time today, you guys. That’s all the time we have. If you found value in this conversation that I had with Dr. Patton today, please share it with a fellow entrepreneur, leader, veteran or Houston leader ready to grow. Yeah. Uh, be sure to follow, rate and review the show. It helps us reach more bold business minds just like yours and your business. Your leadership and your legacy are built one intentional step at a time. So please stay inspired, stay focused, and keep building the business and the life you deserve.

 

Susan Schramm: De-Risking Growth and Moving People Into Action

December 5, 2025 by angishields

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Houston Business Radio
Susan Schramm: De-Risking Growth and Moving People Into Action
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Susan-SchrammSusan Schramm is a strategic advisor, speaker, and author dedicated to helping leaders turn big ideas into lasting impact. As the founder of Go to Market Impact, she partners with mission-driven organizations to navigate high-stakes strategies with clarity and confidence.

With a background leading initiatives at Fortune 500 companies such as IBM, Siemens, and Nokia, Susan has also worked extensively with small businesses, nonprofits, and faith-based communities.

Through decades of experience, she observed that even the most brilliant strategies often fail—not because of poor ideas, but because leaders overlook the people and risks involved in execution.

This insight led her to create the De-Risk System for Impact®, a proven framework that helps leaders uncover hidden risks, build alignment, and move from vision to action without losing momentum.

Susan is the author of Fast Track Your Big Idea! Navigate Risk, Move People to Action, and Avoid Your Strategy Going Off Course, where she shares tools and insights for de-risking new initiatives or getting them back on track.

When she’s not guiding organizations through strategic change, Susan is fueled by faith, family, and a bottomless cup of coffee.

LinkedIn: http://linkedin.com/in/susanbaileyschramm
Website: http://www.gotomarketimpact.com

Transcript-iconThis transcript is machine transcribed by Sonix

 

TRANSCRIPT

Intro: Broadcasting live from the Business RadioX studios in Houston, Texas. It’s time for Houston Business Radio. Now, here’s your host.

Trisha Stetzel: Hello, Houston. Trisha Stetzel here bringing you another episode of Houston Business Radio. It is my pleasure to introduce my guests today, Susan Schramm, founder of Go to Market Impact, a consultancy dedicated to helping leaders turn bold ideas into reality. After decades of working with global brands like IBM, Siemens and Nokia, as well as small businesses, nonprofits and faith based organizations, Susan noticed a pattern. Even the best strategies often fail not because of poor planning, but because leaders underestimate the people side of execution. That insight led her to create the De-risk system for impact. We’re going to talk about that, a framework that helps leaders surface hidden risks, build alignment, and move from vision to action with confidence. Susan is also the author of Fast Track Your Big Idea, navigate risk, move people into action, and avoid your strategy going off course. She’s passionate about helping organizations de-risk their growth, accelerate impact, and lead with purpose. Fueled by faith, family, and plenty of coffee. Susan, welcome to the show.

Susan Schramm: Well, thank you very much. It’s fun. And I’ll pull up a cup of coffee and and let’s get into it.

Trisha Stetzel: Yes, exactly. I’m so excited to have you on the show today, Susan. So tell us a little bit more about you.

Susan Schramm: So I’m a Houston native, by the way, grew up in Houston and, uh, ended up moving all over the country, um, mostly as a corporate nomad. My, my, my dad was moved us around for his job, and then I ended up with large corporations moving all over the country. So, um, and as you just said, after a years and years of, um, working in large corporations, I saw this need and launched my own consultancy about eight years ago and found that I thought it was small companies that I could help. I found that big companies and small companies have a lot of the same problems, so it was quite exciting to see that there was a need, a real need to address so many great ideas that would get stuck. And I haven’t looked back. I’ve loved being a small business person and being able to work wherever my laptop and I go.

Trisha Stetzel: And we were just talking about that before we started recording today. We should have started recording earlier. Um, Susan, as you know, and thank you for, uh, prefacing that you grew up moving a lot. Um, because many of us don’t, don’t know our military connections or veteran connections that we may have. And as I mentioned before, the vast group of veterans, business owners and entrepreneurs that are listening to this show, and I know that they would love to know what inspired you to start talking about risk in the first place? Because, listen, as a veteran, we don’t accept failure. We will make it work, right? So talk to me or talk to us about this idea of risk and how you see it differently. You, Susan, see risk differently than most.

Susan Schramm: Well thank you. And I you know, I studied in fact, part of my, um, uh, humility when I started noticing this pattern of important launches, important product products and programs and company launches and joint ventures and ecosystem where we try to launch 5G in these different, you know, very big efforts. I started to see this too many times. Great ideas would get stuck. And you’re right, failure is not an option. But sometimes things you know can get bumpy, right? And and what I, what I was struggling with was sometimes in an environment where everyone’s really mission focused, it’s almost, um, considered not loyal to talk about the risk. You see people walking straight into a brick wall and somehow that was considered Debbie Downer or, um, it was considered not loyal to the leader. And I don’t know, I mean, so I started studying military environments and the fact that, you know, risk was top of mind at the very beginning, but there’s a lot of real time decisions about risk. And my I found that risk in a military environment was a little bit more, um, I mean, loss of life is such an extreme that people were more open to the discussion. But when you get into marketplaces, loss of loss of revenue, loss of reputation, loss of of of capacity, um, often aren’t considered quite as severe or extreme. And the result is that as I was launching initiatives, I kept trying to bring these things up and got shut down a lot. And then I started looking at other organizations and realizing some cultures don’t allow for you to talk about the truth, that that risk exists all the time. We all deal with risk. But in some cases, the mission focused mindset doesn’t want to let the possibility of of failure be discussed, and therefore we actually have vulnerabilities as a result.

Trisha Stetzel: Yeah, absolutely. Which is a scary thing, right? Let’s all just put our blinders on and keep walking into the brick wall, because that’s what somebody said to do, right? Hey, there’s a brick wall. Yeah.

Susan Schramm: Exactly. I mean, we. And when you go back and do all sorts of history. What battles failed and how did how could they have seen it differently? You know, you always have to make real time decisions based on your based on your best information. But what we often underestimate is the leader of an organization is often the one with the strongest vision. But actually, everyone on that team needs to have an understanding of that vision. And personalities are different, right? There’s different risk profiles of people who are more likely to see risk or likely to how to engage with risk. And if we don’t, our brains are wired such that if we don’t have a plan, our brains go into fight or flight. It’s trying to protect us. So what? I think most leaders underestimate what I found. Uh, people with wonderful visions. Underestimate is that you have to to get something done. You need people to come with you. They don’t always take the hill when you point.

Speaker4: Right.

Susan Schramm: It’s frustrating. Right? It’s frustrating. And so that challenge that risk poses is that different folks will start. If you are confused, if you are skeptical or you’re not aligned, a strategy will fail because you won’t take action. And that really is the end of the day is the biggest issue. If you’re the leader of a big idea and you want to have something happen faster, it’s on you to figure out how to help those people take action and in many cases, talking about risk early, although it seems counterintuitive, will actually help their brains calm down and feel like there’s options. And if they see problems, they can bring them up. That’s the that’s the net of the whole point I’m trying to make. It’s okay. Risk.

Speaker4: It’s okay.

Trisha Stetzel: So, Susan, is this what you do in your work?

Susan Schramm: Yeah I mean, this what I’ve been doing for the last Asked. Well, since what I did before was actually lead cross-functional initiatives to launch programs, products, companies, partnerships, what I’ve done as a consultant is I’ve developed a methodology to help proactively, um, get teams on one page when it comes to what the risks are, and then proactively plan for how they’re going to manage and navigate as risks might show up over time.

Speaker4: Okay, so is.

Trisha Stetzel: That a good lead in to de-risk system for impact?

Speaker4: Sure it is.

Susan Schramm: And what I found was that there’s not a very good language for talking about risk. The financial industry has a pretty good. They you know ever ever met with a financial planner. And they go what’s your risk profile. And a lot of times that means how much money are you willing to let go of if.

Speaker4: It’s.

Susan Schramm: Okay. So what if the cost isn’t money? What if it’s. I mean, sure, in a business, The horrible thing that you go out of business. But what if there’s other dimensions of risk that we really didn’t have a good words? And so what I did was, having spent decades in the tech industry, I decided not to use acronyms and to actually systematically lay out key questions that needed to be posed that make up an excellent strategy and realize that if you don’t have answers to those questions, you probably have risk in the making. And that those questions I have six principles of de-risk system for impact of six principles. And they are things like what’s the problem you solve? What’s the why, what’s the problem you solve, and why are you the one to solve it? And who has to take action and the what if scenarios. Let’s look at different scenarios that any of the dependencies you might have. Um, the other one speaks to how? Because a lot of times we end up with, um, a lot of strategies are built. They’re very tightly connected between the problem you solve and how you solve it, meaning the product you have or your process. But a lot of times the problem you solve may be very important, but how you solve it isn’t working. That doesn’t mean your strategy has to fail. That just means you have to rethink the how. Um, and then the last one is just this idea of adapting. How are you creating a business or an organization that can quickly shift gears and pivot? So for each of those, what I do is take people through the thinking process behind it and more than anything, the alignment necessary to accomplish it. Right. So all those questions are powerful, but if you’re all in different pages, you’ll fail too. So so that’s the issue of laying out the key elements of an important strategy. And then evaluate and openly talk about your risks and assumptions at each step.

Speaker4: Yeah, because.

Trisha Stetzel: If it’s just the leader sitting in a cave creating the strategy and they’re not bringing everyone along, or there’s no buy in from the team, then we’re not going to get very far. That Hill’s going to be really high.

Susan Schramm: That’s when I have a program I called the strategy reboot. Strategy reboot. If you go, there’s a half a day where I encourage senior leaders, boards and senior leadership teams to step back and think strategically for 4 or 5 hours. I mean, sometimes they say, oh, that’s too much. Can you do it in one? I’m like, okay, strategy takes thinking. But one of the one thing I do is I go through 12 common mistakes, and one of them is called the bunker. The bunker strategy, which is a one person or a tiny group of people go into a room, come up with a whole strategy, and then surprise the people who have to take action with the strategy and haven’t really sussed out. What would their piece of that be? Sometimes if it’s small business, they tend to think their team is just the people who work for them. But what they’re often surprised at is the number of people who have to do something different for a strategy to actually work. And the bunker is, oh, well, uh, me and the CFO and the, you know, the head of sales, we got this. But there’s an entire sales force, customer service frontline. Or if it’s all that one person, fine. But there’s also the customers themselves. If you shift your offering, they have to change your partners, your suppliers, your community that knows you one way. And now you’re you’re something new. And so that bunker strategy tends to cause it cause a lot of people to get excited, change their website, make a new logo, get all excited about how great this new thing is going to be. And then they’re disappointed six months later when it’s stuck.

Trisha Stetzel: No execution, no action because there was no buy in or not enough buy in. There’s buy in from the people who were excited about it.

Speaker4: Exactly. Oh.

Trisha Stetzel: So, Susan, um, I know people are already curious and want to connect with you. What is the best way to connect with you so they can get more information or even ask more questions?

Susan Schramm: Well, I’d love for your community to email me or connect with me on LinkedIn. So my email address is Susan at go-to-market. Com. I’m sure it’s going to be on the bottom of the well.

Speaker4: Yes.

Susan Schramm: And then the other thing is on LinkedIn, it’s Susan Bailey Schram is my there’s several of us. So that’s the one who I am. And uh, and it says right on there that I’ve got a new book coming out. So that’s when you get to me. Find me on LinkedIn and you’ll see that I’ve got the new book.

Speaker4: Yeah. Which is very.

Trisha Stetzel: Exciting. I know I had a little lead into that. So you guys. Uh, yes. Always. As always. There will be links in the show notes so you can point and click if you’re sitting in front of your computer. If you’re not, when you’re looking for Susan, her last name is spelled s c h r a m m. And remember, on LinkedIn it’s Susan Bailey Schramm on LinkedIn so you can find her or her first name. Last name, uh, at tell us the rest of it. Susan.

Susan Schramm: Go to market impact comm.

Trisha Stetzel: Perfect. Thank you very much. Okay. So I’d like to spend, if it’s okay with you a little more time on this alignment piece. So, um, you’ve you have de-risk system for impact. You’ve also got some other tools that you use with your, uh, with the teams that engage you. Let’s talk more about alignment. This sounds really hard. I’ve been there. We’ve all been on both sides. Well, not all of us. A lot of us have been on both sides of that. I have this great idea. I want to go do this thing. Talk to me more about the actual alignment and what that looks like, Susan, as you take them through your process.

Susan Schramm: Yeah. And I think if you have a military background, this is probably the most frustrating aspect of working in the marketplace because two things. And I’ve worked with plenty. I remember my, um, a nephew who’s in the Air Force and he he was going back and forth between civilian roles and military roles. And he just says, people just don’t. Do they don’t, you know, you say, let’s go do something. And then they all pause and we just don’t get going. Right. And the urgency and oftentimes in the marketplace, people don’t always share the same urgency or they the command control model doesn’t work, and they have a lot more likelihood to not just take the hill because the boss said so. Um, what’s interesting about alignment? Um, I can remember when I was doing my research on on this topic. People always talked about this idea of getting on board. Right? And I had one woman say, I hate that phrase getting on board. I said, why? It’s just it’s it’s an invitation. She said, no, I would. If you think about getting on board, it’s a it’s coming from the old ways of a definition of train or a ship saying all aboard where the leader has a destination preplanned and you’re telling get on board, right. Whereas another way to think about this is getting on one page.

Speaker4: Mhm.

Susan Schramm: The idea like if you’re climbing Mount Everest, there’s lots of different ways to scale that mountain. And you need as a group to have a common understanding of how you’re going to do it. But everyone has a part to play in getting there. And so that concept of helping people get on one page is an important mindset versus get on board or get out of the way, right? Which I was told at one point when I was trying to when I was part of a product team. So I know what that feels like. The other thing is, one of the principles I lay out early on is not only know the problem you’re solving, but why is it urgent to solve? Now? I’m creating urgency for your team, for your customers, for your investors, uh, for for your supporters. Uh, requires clarity about the. What if this isn’t necessary. In other words, the problem you solve, the consequence of you solve it, and the consequence if you don’t solve it. And sometimes I think we fall in love with our whatever it is we’re solving. Um, but we don’t realize the world has changed around us. And my favorite example of that is during Covid, there was a huge spike. The product managers for toilet paper were like, man, have we nailed this spike in growth? The great demand is up. But um, but then it ceased, right? So something changed.

Susan Schramm: And I think that what we’re sometimes not thinking is, has the has the demand for my solution, uh, is anything about it change? Is the market a niche versus a broad place? Uh, if there’s been a change, what do we do? Well, that could be addressed. But many, many times I think that when when it comes back to alignment, it’s the balance between inviting people to have a to play a role in shaping that plan B on one page. And they understand their role, they understand what’s expected, what they have to do, and they believe and trust you that that makes sense. And you combine that alignment with urgency and you sometimes can. You personally may feel urgent about it, but the rest of the team doesn’t feel urgent. They’re not going to take action as you expected. And it’s not again, it’s not just your team, but it’s all those people in the entire end to end model that you serve that are going to have to take action. You have to think through. And and truthfully, I would give everybody a test right now. So what if it doesn’t happen, you know, go there as a team. What if what we’re doing never happens? What’s the consequence? And if that doesn’t what’s the consequence of that. So you get you know, you keep going deeper to to really find the motivation for why now is so urgent.

Trisha Stetzel: This is amazing. And the the thing that’s coming through here is people, you know, we talk a little bit about this human factor and having the right people and the right room doing the right things. So what what is your thought around the people on the team that are going to take action? How do I know that I have the right people on my team?

Susan Schramm: Well, yeah, it’s um, it’s an interesting one because in in good to Great, Jim Collins talks about having the right people on the bus. I mean, you whatever, wherever you’re going, that bus, if you don’t have the right people on the bus, you might as well stop. Um, and I one of the things that I’m finding is that the hesitancy to step up to solve that is often when you have a small team, it’s hard to let go of someone who really isn’t the right person. Yeah. Um, the one thing I’d also say about this subject, which is values, alignment if everything falls apart, I we, I went through in the telecom industry and the tech industry, Three. Unfortunately, we spent a lot of time doing layoffs and ups and downs, hiring and then layoffs, hiring. And when we had to start over again, one of the questions we always also always asked was if you only had a rowboat, who are the 3 or 4 people you’d want in that rowboat and don’t care what the role was, you just want that person in the rowboat. Because your values were aligned, you were able to adjust that ability to pivot. And the risk if if risk is unknown, then how if they’re going to be part of a team where there’s constant risk, are they going to be someone who can, who can openly and and without too much fear? Um, adjust.

Susan Schramm: And but that might be adjust their strategy but means they’re just their role as well. And so the values alignment I work with a lot of organizations who put wonderful posters all over every room that talk about values, and then when it gets down to making day to day decisions with customers and employees, you question that those values are real. And so translating your values into because our value, for instance, is teamwork, we’ve decided to hire as in team interviews. You actually speak to your group. These values direct these actions on our part. And that’s accountability for the values. And then the second part is this idea of hiring for people who are adaptive leaders, not just technical leaders. They are actually leaders who who are comfortable. And this can be groomed. People can learn this. It’s part of my book Fast Track. Your big idea is actually helping you build teams that are adaptive from the beginning. But that takes an intentionality. And if you only had three people in your rowboat, you’d want people who were open to that.

Speaker4: Um, yeah.

Trisha Stetzel: So, Susan, how’d you know I was going to ask you about your book next? It’s like you knew.

Speaker4: You read my mind.

Trisha Stetzel: So tell us more about your book. Give us the title, tell us where we can find it and tell us what we’re going to learn from it.

Susan Schramm: So the book is titled Fast Track Your Big Idea. And if you were to go on Amazon, you could find it. Um, it’s navigating risk. Move people to action and avoid your strategy going off course. I wrote the book because so many people, after I worked with them, they said, you should write a book. You should write about this. And what I found was that the workshops that I run and the consulting that I do and speaking often, it starts a conversation. It prompts you, as this conversation has to go. I hadn’t thought about that. Let’s go deeper. And so what the book does is it walks you through what is a good strategy. And if you’re leading a strategy, whatever you are in your stages, how can you, from the beginning plan for risk? And how can you from the beginning plan to build a team that is comfortable adapting to risk. Um, and it has tons. It has over 20 deliverables that you can download and use with your team. Um, it has um, chapters where actually help you build a strategic message playbook so that everybody on your team can consistently communicate your strategy. So there’s a lot of wonderful, you know, pieces of it. More than anything, it allows you to, you know, I want everybody to write in the margins and keep track, because wherever you are, you’re in a you’re a work in process with most strategies. And, uh, it was designed to help walk with you wherever you are starting or, or or if you’re stuck getting back on track, that’s just as useful in those roles.

Trisha Stetzel: I love that. Okay, you guys fast track your big idea. Or you can even look up Susan Schram on Amazon and I’m sure you’ll find the book title there. You need to go out and get a copy of it. It’s going to be a great read for any business leader. I think this is fantastic. Susan, I have one more big question for you. Would it be okay, one more as we close up here today? All right. If you could give leaders one simple, practical way to de-risk their next big idea, no matter what stage they’re in, what would it be?

Susan Schramm: I’m going to ask you to ask a question more frequently than you may today. And that is at the end of a big session where you’ve got a big plan. Stop and say, what risks have we not talked about that we should be considering? Simply ask the question what you will do is you’ll do two things as a leader. Number one, you’ll invite in broader thinking. But the other thing you’ll do is you set a tone. You’ll set a tone that you don’t have all the answers, that you’re willing and humble and courageous enough to accept that you may have setbacks. You’ll invite and build courage and confidence of a team who, if they if they run into problems. It’s not that you weren’t open to adjusting. So it just sends a huge message to the people that you’re trying to lead, and that they feel more excited about being part of a place where their ideas are respected and they can contribute it to be on one page with you.

Trisha Stetzel: Um, can we just talk for another hour? Susan, this has been so wonderful. I’m just, like, taking it all in. I’m like, oh, there’s so many ideas here. I want to go execute my next big idea. This is amazing. I really, I think that everything we’ve talked about today will resonate with the whole audience, but in particular with all of my veteran friends who have moved from a place where we didn’t get to choose who was in our room. We just had to execute against whatever the mission was to. Now we’re in business and we do have choices, and we can start to ask those questions around risk. Yeah. Okay. I’m so excited. Susan, thank you so much for being with me today. This has been amazing.

Susan Schramm: Well, this has been so much fun. And I’m just really I have a heart for this audience. I think you you’re creating an amazing community of people who we all appreciate the service you’ve all had and then the the idea that you can shape a world that needs, needs, good ideas and, and and people who are, as you said, not, uh, not give uppers. Right. There are people who are have tenacity and courage to keep going. It’s just sometimes it helps if you’ve gotten off the road. It’s helped you to get back on track a little bit. So that’s.

Trisha Stetzel: Absolutely. And you know we all we all put on our our big big boy big girl pants and say failure is not an option. But it does come. And that’s how we learn our lessons. And the more we talk about risk and de-risking the things that we want to go do, the more lessons we can learn in front of these mistakes that we might make right, or these failures that we might encounter. So, uh, great conversation. Susan, thank you so much. I really appreciate your time today. You guys. All of her information will be in the show notes, as always, but if you’d like to connect directly with her, you can get her by email at Susan at go-to-market. Impact.com. Her last name is spelled S c h r a m and you need to go find her book on Amazon and grab a copy of it fast. Track your big idea or look Susan Schram up as the author, and it will take you right to the page you’re looking for. I’ll also put a link in the show notes so you guys can just point and click and get to Amazon to grab the book. Susan, again, thank you so much for your time today.

Susan Schramm: So much fun. Look forward to seeing everybody.

Trisha Stetzel: Yeah, absolutely. All right you guys, that’s all the time we have for today. If you found value in this conversation I had with Susan, please share it with a fellow entrepreneur, a veteran or a Houston leader ready to grow. Be sure to follow, rate, and review the show. It helps us reach more bold business minds just like yours and your business. Your leadership and your legacy are built one intentional step at a time. So stay inspired, stay focused, and keep building the business and the life you deserve.

 

Chad Ackerman: Making Passive Investing Approachable, Practical & Profitable

December 5, 2025 by angishields

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Chad-AckermanChad Ackerman is the founder of CARE and Chad Ackerman Real Estate, as well as a certified FocalPoint Business Coach.

After a 25+ year career in corporate leadership, Chad made a decisive leap into entrepreneurship and real estate investing—co-founding Left Field Investors, a fast-growing passive investing community that was later acquired by BiggerPockets and rebranded as Passive Pockets.

Through CARE, Chad now helps new and aspiring limited partners gain confidence and clarity as they navigate real estate syndications and build passive income.

His mission is to make investing approachable, practical, and aligned with the investor’s unique goals and lifestyle. chadackermanrealestatelogo

Chad is known for his transparency, coaching heart, and ability to simplify complex financial decisions.

He is passionate about helping others create income streams that provide true freedom—not more stress—through community, education, and intentional investing strategies.

LinkedIn: https://www.linkedin.com/company/chad-ackerman-real-estate/about/
Website:  https://chadackermanrealestate.com/

Transcript-iconThis transcript is machine transcribed by Sonix

 

TRANSCRIPT

Intro: Broadcasting live from the Business RadioX studios in Houston, Texas. It’s time for Houston Business Radio. Now, here’s your host.

Trisha Stetzel: Hello, Houston. Trisha Stetzel here bringing you another episode of Houston Business Radio. Is my pleasure to introduce you to my guest today, who is Chad Ackerman, founder of CARE. We’ll talk more about that. And Chad Ackerman Real Estate, which those two things may be synonymous. You’ll see as a and a certified focal point business coach, which is how we met. After spending more than 25 years in corporate leadership, Chad made a bold pivot into entrepreneurship and investing, co-founding Left Field Investors, a nationally recognized community that supported thousands of passive investors before being acquired by Bigger Pockets and rebranded as Passive Pockets through care. Chad now helps new and aspiring limited partners build confidence, take action, and make smart, sustainable investment decisions. He’s passionate about making passive investing approachable for everyone, not just the pros, and teaching business owners how to grow income streams that align with their goals and their values. Chad, welcome to the show.

Chad Ackerman: Thank you. Can you hear Focal Point material in there as you read that too? Maybe a little. I’ve tried to bleed that in. It’s been very fruitful you know to get that focal point background. So but no thank you Trisha, I really appreciate you having me on the podcast. Really excited to have the conversation with you today. It’s great to see you again. Uh, thank you for all you’ve done for me to help get me to this point as well.

Trisha Stetzel: Hey. You bet. Uh, and I’m glad that you reached out. You know, you reached out just because we’re rekindling, uh, a relationship where we had a community together, and I said, hey, why don’t you come on the show? Let’s talk about what you’re doing.

Chad Ackerman: Yeah, you’re part of my Champions Network now, so I gotta work that Champions Network. That’s right.

Trisha Stetzel: So, Chad, for people who don’t know you, tell us a little bit more about you.

Chad Ackerman: Yeah. So, uh, again, thank you for having me on the show, but I was a career W2 guy. I was in human resources of all places, not the, you know, hunting grounds for turning into an entrepreneur, necessarily. But it worked for me that I did 25 plus years in HR and mostly focused on compensation, which was analytical at heart. I switched jobs, and when I switched jobs, somebody at the new job kind of put the bug in my ear that they were looking for multiple income streams. And that kind of triggered with me of, oh, you know that. Yeah, I’m getting later in my career looking for other options. I should look into this further. And this new job gave me windshield time. So I started listening to podcasts, I started doing audio books and so forth, focused on real estate investing and looked at a lot of shiny objects, a lot like like a lot of people do, and ultimately ended up falling into a local meetup group here in Columbus, Ohio, a beautiful Columbus, Ohio, where I am, and the last meetup that I attended, the founder got up and talked about how he left his W2 by investing passively in real estate, and that was kind of the switch that flipped for me of like, I gotta meet this guy, I gotta figure out what this is. And he ended up being one of the co-founders of Left Field with me as well, before it was over with.

Chad Ackerman: It’s his idea, really. I was a co-founder of his is what I should say, but I got very passionate about it. It left me built an opportunity for me to leave my W2 in 2022. Uh, so I’d say I’m retired from the corporate world anyway, but I wasn’t done by any means. I had to fill my time somehow, and I went out and bought a Focal Point franchise at that point in time. Got to go through some wonderful training with yourself and, uh, spurred me out and I, you know, I was soul searching, trying to figure out what to do with Focal Point, really find my customer. And somebody finally put the bug in my ear of saying, why don’t you go coach professionals that want to learn about passive real estate? And I’m like, yes, let’s blend focal points, materials, resources, knowledge with the knowledge I built by running left field and doing passive investing myself, and try to go help people that are just like me. My avatar is me, you know, my target audience is me. So, uh, try to go help people that have a curiosity about investing passively. Uh, just don’t know where to start. You know, those are the people I’m trying to find and help out now at this point in time.

Trisha Stetzel: I love that. So, Chad, it took me six years to figure out that I am her. She is me.

Speaker4: I am right.

Trisha Stetzel: You learned that lesson a lot faster than I did.

Chad Ackerman: Maybe you you you gave that to me subliminally without me realizing it.

Trisha Stetzel: Maybe I did, or maybe I spoke it at some.

Chad Ackerman: Yes, at some point.

Trisha Stetzel: Some class somewhere. Um, okay. So I, I love this idea of you shifting from your W2 into investing into coaching and now blending those things together. What lessons carried over into what you’re doing now from your corporate experience? I’m asking you to lean back into that a little bit and tell us what you bring to your business now, from those lessons you learned then.

Chad Ackerman: Yeah, I, I learned it in corporate focal point. Put this in us as well with your training and everything to to me this this space I’m in now trying to help people. It all starts with goal setting. You really gotta build your foundation first and foremost. Otherwise, you make mistakes and you only have a limited number of resources to utilize in this space. You don’t want to waste any money. You don’t want to waste any time. So I really Call coach people to sit and spend time on your goals and your strategies. I’m proof positive. My very first passive investing investment I got into was a 17 story building in Cleveland. That was an office space that they were going to gut and turn into apartments. Sounds sexy. Sounds fun. I was excited about it. Was definitely a shiny object. Um, but I didn’t realize at the time my real goal in all this space was cash flow. I wanted to build passive cash flow. Well, a basically a ground up development is almost what it was isn’t going to cash flow for a long period of time.

Chad Ackerman: So it was a mistake to get into it. I thought it was still going to be okay and I could ride the wave. It actually turned out that the gentleman didn’t operate it very well, so it ended up being bad all the way around. But the biggest lesson learned was pause. Take time. Figure out what you’re really trying to do in this space. Ask yourself those questions of what do I want out of this? And honestly, the the biggest benefit to what I’m doing now, the passive real estate investing. There’s a ton of noise in this industry. There’s shiny objects everywhere. Having your goals set really gives you alignment and cuts down on a lot of those noises. I can ignore all the noise that I see because that’s not what I’m looking for. So it really trims down that funnel then, so you can focus on what is important to you, what you’re really trying to do. So I learned it in corporate, learned it with Focal Point. And it definitely sticks with this space as well.

Trisha Stetzel: Okay. So now I’m going to ask you to put your coaching hat on. Is this something you do with your clients? What if somebody comes to you and says, Chad, I don’t know what I want. I have no idea what my goals are.

Chad Ackerman: So then we start asking the questions. Then we dig deep with them and really start asking the why, why, why, why questions to them. Um, and it does take time. It took me a long time to kind of really nail down my goals. And you, you start with high level. I feel like, oh, I just I want to build my wealth. Well, okay. Why do you want to build your wealth? What’s your lesson behind it? Oh, well, I want to, you know, be able to leave my W2. Well, why do you want to leave your W2 at some point in time? And, you know, you see I like your lighting up about this. So my coaching is kicking in. But it it gets down to honestly at the end of the day, majority of the time it ends up being time freedom discussions that people are looking for, not financial freedom. Financial freedom, ultimately is the tool that lets you have time freedom. But it’s majority of these people that I coach. They’re missing kids soccer games. They’re, you know, working 60 hours a week. They’re doing all this. It always boils back to time. Freedom at the end of the day, is what they’re looking for. But it’s it’s helping them understand that on, you know, on the surface, they’re just like, I want to build my wealth. I want alternative investments to outside of the stock market to blend in and diversify all that’s good. But there’s more. Why behind all of that that I try to help them get to. So it means more to them?

Trisha Stetzel: Yeah, absolutely. Wow. This sounds like business coaching, Chad. Mm.

Chad Ackerman: It’s, uh. It’s amazing. Once I kind of figured out how to blend this, that it’s. Yeah. Business coaching fits in so many arenas. Um, it’s it’s borderline life coaching. It’s borderline. I always view it as accountability coaching. You know, this is what you taught us as well. At the end of the day, I’m just helping you think through what you already know or may know, helping you just take a clear lens to take a look at it and then hold you accountable for what you say you want to do. That’s ultimately my goal with the people that I coach keep them on track.

Trisha Stetzel: Yeah, absolutely. I love that. Um, so if someone is listening to the show today and they’re like, oh, this sounds like a really great idea. And listen, Chad, you have the experience. You’ve got a reputation, um, in this passive Investing space and making it approachable. Um, why do you think so many people are intimidated by it? Even those people who are listening who are like, oh, something I want to do, but I’m never going to get into that because it’s scary.

Chad Ackerman: Yeah, I, I think there’s a lot of myths related to this industry. I actually have a webinar I do that covers seven myths that go with this industry. That first and foremost is people have fear, the fear of investing, which the risk that’s involved. I could lose everything that I invest. Well, there’s a risk in every investment that you do. The the beauty of investing in real estate versus the stock market, the stock market. You’re investing in paper, which could go to a value of $0. I mean, it could the building could close, the business could go out. Uh, it could be, you know, a total disaster for you. At the end of the day, with real estate, even if the whatever building it was, if it was self storage, if it was apartment building, whatever, if it burnt to the ground, you still own the ground. There’s still some value that you hold there because it’s real estate. You probably had insurance on it so you can get. I mean, you shouldn’t invest in anything that doesn’t have insurance on it. So you better have insurance, right? So even if it does burn like you’re going to get that back, you mitigate a lot of the risk because it’s a real tangible asset.

Chad Ackerman: Um, that’s one another big myth that people always think is you gotta have, you know, I gotta be a millionaire. I gotta have a lot of money to do this. Well, there are avenues most of the retail investments I’ve gotten into you can get into for as low as 25 grand. Now 25 grand. Still a lot of money, by all means. But it’s not millions of dollars. But there’s a business that we work with that we partnered with called Trivest. They help you pool money together. If you have friends and family that want to invest in real estate, too, and you don’t want to put a bunch in, you can pull money together into an LLC. And then you go invest and then you mitigate that risk even further. So I try to teach the myths so that I get people to understand these shouldn’t be obstacles. These shouldn’t be roadblocks for you. Let me get you comfortable. My whole point of care is to build clarity around these obstacles so you can have confidence, so you can take action. That’s what I’m really trying to coach on at the end of the day.

Trisha Stetzel: Okay? I’m really excited about what’s happening here. This is such a great conversation. Uh, you mentioned a webinar, and I am sure that there are people already wanting to connect with you, Chad. So what’s the best way to connect with you and find out more?

Chad Ackerman: Yeah, so I’m all over LinkedIn. That’s a great place to go or go check out my website at Real Estate. Com all one word Chad real estate. Um, a lot of material out there. I’ve tried to put some free material, glossary information, how to get started. These kind of things just it’s where Care was built. Chad Ackerman Real Estate was built to be educational, to help people get educated. I my goal, my legacy, is to educate as many people that this is a tangible way that they can diversify their portfolio. I fell in love with it so much. So I liquidated my 401 and moved it over. And I don’t I don’t encourage people to do this. This is a path. It’s not the path to do this. But I love the space. So I want to teach people, hey, if you want to diversify, if you’re looking for something else, that is a can be a passive investment for you. Check out real estate. And there is there is opportunity here for people and so forth. So go to my website. Go go to the LinkedIn. Check me out there and see, you know, reach out to me. I personally, the biggest thing I get joy out of is just having conversations with people to hear their journey. Where where are you? What have you done? What do you think you’re trying to do? And can I help you out in some way or shape or form? I, I tell my story on podcast all the time. I love hearing stories from other people is what I really strive to do.

Trisha Stetzel: And you guys can find the past podcasts on his website as well. By the way, his last name is spelled a, c k e r m a n. Just in case you’re looking for him on social or his website. You started down this path, Chad, when you were talking about care. And I know it’s Chad Ackerman Real Estate, but you started care and you said clarity. And I thought you were going to go into this using that acronym for your coaching as well.

Chad Ackerman: I have one I’ve tried to figure out, should I get away from Chad and real estate and use the clarity as the C? Uh, but I, I haven’t totally pivoted there yet. I honestly thought it worked out great. Chatgpt you.

Trisha Stetzel: Can use.

Chad Ackerman: Two.

Trisha Stetzel: Right?

Chad Ackerman: You can have your.

Trisha Stetzel: Your coaching acronym and your business name acronym. Okay. Um, the the next piece that I would like to jump into is really community as a business strategy and kind of left field investors and talking a little bit about that. But before we get there. Community makes me think of champions. And we mentioned that at the top of our conversation. Not everyone may understand what a champion is. And I think that let’s start there and then let’s dive into community as a business strategy.

Chad Ackerman: Yeah, yeah. So to me, champion is that everybody has them. You don’t maybe label them that way, but it’s that. Who is that mentor that you’ve worked with. Who is that person that when you’re in a group discussion they’ve got your back or they talk highly of you or whatever? Who are the people you can lean on when you have questions and you want to just kind of partner up with somebody to help you out with an issue or whatever. Um, those are, I think, of my corporate world. There were people that when I was trying for a job or I needed a reference, if you will. They were perfect for that. They were the ones that would kind of stick up and say my names. But it’s it’s so much more than that. It’s that that person that’s kind of looking out for your best interest. Um, that is your true champion in my mind. These are the people I’ve gone back to to kind of let them know what I’m doing now. And they’re the ones that are out there sending referrals my way because they want to help me out. So we all have those people, and they’re very important in our lives, by all means.

Trisha Stetzel: Yeah. They are. So, uh, I would be remiss if I didn’t if we didn’t talk about why you reached out to me as a champion and the connection that we have there. So let’s talk about this idea of connecting with veterans who may be interested in passive income.

Chad Ackerman: Yeah, yeah. So when we were running left field, we saw different pockets of groups of people. I mean, at the end of the day, the target audience for passive investing is a very broad topic. It’s anybody that’s that’s interested that has the means to do it. Uh, you know, so it’s a broad topic, but we would see pockets. We saw first responders that were trying to organize themselves. We saw military, we saw people that saw entrepreneurs, that sold businesses. So there was various avenues that go, but it was always trying to reach out and connect with those people where they are to help introduce the space, especially in a place that they’re comfortable and they’re surrounded by people that there is in their network or their community, so that they could kind of hash it out after conversations and vet it themselves of like, does this seem legit or not? Or whatever the case is, veterans was a big group of that. There’s there’s a lot of people that came into left field that were active duty still that had disposable income that they were trying to invest while they were still active, um, to put it to use. So it wasn’t just sitting around and, and was building wealth for them when they were ready to retire out of the military and so forth. So it was an avenue that after talking to you, I’m like, you know, there’s there’s a lot of work that could be done there, I think, to help introduce this space that I well, not just in military, It isn’t introduced. Well, one of my I’ll use the word legacy again.

Chad Ackerman: One of the legacies I wish we had from left field was I wanted to build educational material that might be taught in schools, whether it be college level, high school level. I’ve actually started a couple books, and one of them is a book that would be for kids 6 to 10 years old to start introducing it then so parents could read it to them, get interested themselves, but be able to have that conversation with a child growing up. I have two children. They’re they’re one’s 21 now. One’s 19. So they’re not going to read that book for me necessarily. But I put them in a tribe in an LLC with me, and I invest with them so that they could learn. My goal was to teach my kids my why was teach my kids about this at a much earlier age than I learned, so they can make more decisions around this than me learning it in my 40s. And I had a lot of, you know, expenses I was responsible for a lot of responsibilities, period. Uh, you know, they’re they’re living the cheapest life. They’re going to live right now because their expenses are as low as they’re ever going to be. Let me teach you how to manage your money. The money you do have, that’s extra. Instead of wasting it. All of it. Have fun. But let me teach you a way to save some extra money and invest it, uh, in a diverse asset class of some kind that just builds your wealth in a different way. That was a lot. A lot of information.

Speaker5: That was awesome. Okay, so did you write the book yet? Chad? Did you write that book?

Chad Ackerman: I wrote the book. The kids book is done. I need to get an illustrator. If anybody’s listening illustrates books, let me know. Okay. So yeah. Yeah.

Speaker5: Awesome. Yeah. Um. All right, so for business owners.

Trisha Stetzel: Entrepreneurs, anybody who’s listening who wants to step into investing, what’s one key mindset they need to make before taking that leap.

Chad Ackerman: Um, get get your get your business, your investment business structure. Before you get started, there are several things that you should think about. Do you want to form an LLC or do you want to invest in your own name? Do you want to? Where’s the money going to come from? Is it, is it um, if you have money in A41K that you wish you could use, there are tools called solo for one or checkbook for one. They have a lot of different names that you can move money out of your 41K into one of these, and you can invest it in anything you want then at that point in time. So there are multiple avenues. So it’s it’s spend time on the business side of this to understand all the different things you need to structure to be ready to invest before you go pull that trigger. And then it’s let’s teach you how to first vet an operator. Vet a general partner. Um, we we have a saying you’re betting on the jockey, not the horse, really is what you’re doing. So we’ll teach you how to vet a deal. But before you ever get a deal, you need to learn how to talk to the operators and get through the marketing that they do and understand the proforma that they send. That is a shiny object as well. That every deal that comes from an operator looks like it’s the best deal that’s ever existed. How do you find the ones that are really there? Well, you start with the operator. Do I trust them? At the end of the day, you’re turning your. The biggest risk that we have is you turn your money over to somebody that isn’t going to operate the deal the way they say they’re going to. That that’s the biggest risk in this.

Chad Ackerman: This gets back to the community discussion. This is why we form left field. This is why I’m a firm believer in community learning. At the end of the day, I won’t invest today with somebody that I can’t go into our forum on passive pockets and say, hey, I just talked to Chad Ackerman, general partner, and I’ve never used him before. Has anybody ever heard of him? And if the community of passive pockets, which is fairly large, I don’t get any responses out of that. I’ll go back to that general partner and say, look, I’m not saying no forever, but I’m saying no for now. Nobody in my community has heard of you. I need to follow you for a while. It’s too big of a risk to too much unknown here. That community, that word of mouth I can get from other people that say, oh, yeah, I’ve worked with Chad and he has great communications, and he followed his pro forma, performed well. He made it through this last economic cycle. That’s been terrible. He did really well with it. That gives me the courage then to go invest more or not invest in other research them more. I should say invest in understanding who they are, maybe before I invest with them. But it’s it’s called passive investing. But you have to be active when you start this process up until when you write the check and you invest in the deal, that’s when it becomes passive, really. So you got to put some effort in up front to make sure, you know, like and Alike and trust the operator. And you’re willing to do this and you like the deal, then you invest, and then you can sit back and be passive with it.

Trisha Stetzel: Okay. So I think it’s worth. We’ve got a few more minutes. I think it’s worth taking a little bit deeper dive into left field investors. So for those who are listening today and they heard bits and pieces of what you’re talking about, like you’re you get vetted through this group and all of these things tell me, take us like through the kindergartner version, like the Trisha kindergartner version of what left field investors is. And how is it something that if I’m interested, I could get involved in? What does that look like?

Chad Ackerman: So yeah, it’s it’s a membership community. Left field got bought out by passive pockets or by bigger pockets. It’s now called passive pockets. But it was we developed it when we were developing Left Field purely as a place to put like minded investors together in one space and share experiences and gain education off of those experiences by sharing with one another and networking with other people doing it. Passive investing and real estate is still new enough that we couldn’t talk to our neighbors. We couldn’t talk to our family. Our name, Left Field, came from when we had those conversations with people. They’re like, oh, you don’t want to do that. That’s out in left field. You don’t want to do that. So that’s exactly why we named it what we did. So we built a community then around like minded individuals just to share. So the intent was for us to become better investors ourselves is why we built it. Then it grew into a culture, and then we started having operators decide they would pay us to come advertise to it. And we’re like, oh, this is actually a business. Wait a minute. But the intent of it was just to put all these people together so that they could learn off of one another, because there wasn’t enough information out there to educate people. If people go Google this, you’re going to find a bunch of information to teach you how to flip single family homes or wholesale them, or do single family stuff, or you’re going to find a bunch of information to teach you how to be a general partner and go buy an apartment building and run it. But there wasn’t hardly any information about being that middle guy of, I just want to invest in the real estate.

Chad Ackerman: I don’t want to run it. I don’t want to be a landlord. I like my W-2, maybe, so I don’t want to leave my W-2. I just want to invest in real estate, and I don’t want to have to go to my single families every night and hammer a few nails, or clean a toilet or whatever, or run out of tenant, whatever the case is, this was that middle ground that gives you that flexibility to do whatever you enjoy doing, but you’re investing in real estate at the same time. You get all the benefits that real estate offers to it. So we put left field together just to bring all those people together, um, and allow them to share their stories so we could all learn good and bad. We had red flag sections of like, hey, who’s had a bad experience? Share that. That’s valuable information so we can know to well, it’s it’s your own personal risk assessment right of well somebody didn’t like the way they communicated. Well, maybe I don’t care as much about communication. So that isn’t as big a red flag for me. But other people, it’s one strike and you’re done kind of thing too. So it’s up to you. I mean, it’s a very individualized thing. Um, this is why, going back to my original comment, setting your goals and knowing your strategy is so important because don’t fall into the groupthink, your risks, your where you are in your life is everything that drives what you should be making decisions off of, not just what somebody else has done kind of thing.

Trisha Stetzel: Oh, brilliant. Okay, I have one more question as we finish up. Absolutely. If you could leave the listeners with one piece of advice about building confidence and taking action, it’s nice to talk about. Right, but actually taking action. And some may consider, especially in uncertain markets. Right. What would it be? What would it.

Chad Ackerman: Be? So very good question. And I was I was I fell into this myself. I had analysis paralysis for a long time. It took me 2 or 3 years to invest in my first deal. Um, what I will say one I am a firm believer there are deals to be found in any economy. You just gotta do your due diligence. You gotta know your goals, know your buy box, have a community to ask questions in, and you can find deals no matter what it is. So if you have money to invest, you don’t have to sit on it forever. You can find it. But to take action, you learn so much more from taking action. Um, I guaranteed you want to mitigate your risks with that first one, but even if that first one does end up being a mistake, you’re going to learn so much from actually doing it because you can read the books, you can listen to the podcast. You’re not going to have a full, firm understanding of it until you actually pull the trigger on one and try it out. And this is where things like tribe, this, this company that let you group invest, I think are huge and so important for new investors of instead of having to put 25 grand in, maybe you’re only putting five grand in because there’s five of you. Um, you know, that makes it a little bit easier to take that first action and learn and then get comfortable enough to keep going. That’s I want to I want to make the the process to get you there as easy as it can so that you do feel confident. It’s learning the terms, learning how to vet, learning how to ask questions of the operator that builds your confidence to get you ready to get in there. And that’s what I built care for, is to help out with all that kind of thing.

Trisha Stetzel: I love that. All right, you guys, if you’re ready to have a conversation with Chad, I know many of you already are. You can go to his website at Chad Ackerman Real Estate. All one word last name spelled a c k e r m a n. By the way, as always, the links to all of these will be in the show notes. You guys who are sitting in front of your computer can just point and click. If you’re in your car, please don’t do that, Chad. This has been fantastic. Thank you so much for joining me today.

Chad Ackerman: Oh thank you I really enjoyed it. Love talking to you anyway. But this is a great way to do it too. So thank you for having me on.

Trisha Stetzel: Yeah thank you. All right guys that’s all the time we have for today. If you found value in this conversation that I had with Chad today, please share it with a fellow entrepreneur, veteran or Houston leader ready to grow. And as always, be sure to follow, rate and review the show. It helps us reach more bold business minds just like yours and your business. Your leadership and your legacy are built one intentional step at a time. So stay inspired, stay focused, and keep building the business and the life you deserve.

 

BRX Pro Tip: An AI Analysis of the BRX Studio Partner Program

December 5, 2025 by angishields

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Stone Payton: Welcome back to Business RadioX Pro Tips. Lee Kantor and Stone Payton here with you. Lee, you’ve been doing something really neat lately with AI. Tell us what you did.

Lee Kantor: Yeah. As I’ve said in previous tips, perplexity.ai is my favorite AI tool or the one I use the most, because it lists the websites it’s using when it’s coming up with its analysis. So, one of the things I asked it to do, I went on perplexity.ai and I asked it, analyze the Business RadioX business opportunity and let me know what you find.

Lee Kantor: And so, what I asked for was some benefits for those people considering this business opportunity and I asked the AI to analyze it, and this is what they found. They said that one of the benefits is relationship building. The platform emphasizes building and strengthening real relationships with clients, prospects, and market partners. The second benefit was local market penetration. Business RadioX focuses on helping businesses win more local business and serve their local market.

Lee Kantor: The third thing it found was a positive exposure. The Business RadioX platform aims to share positive business stories, potentially providing valuable publicity for local businesses. Number four is networking with Business RadioX. Hosting shows could provide opportunities to interview and connect with other business leaders and innovators. And number five, it’s a marketing tool. The radio shows and podcasts can serve as a marketing channel for businesses to showcase their expertise and services.

Lee Kantor: I thought overall that Perplexity did a pretty good job with the analysis. AI is a great assistant when you’re trying to figure stuff out, so you just use that as an assistant and ask it for help on whatever you’re working on. But I was pretty pleased by that analysis.

BRX Pro Tip: How to Grow Faster

December 4, 2025 by angishields

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Stone Payton: And we are back with Business RadioX Pro Tips. Lee Kantor and Stone Payton here with you. Lee, we’re always talking about growth, not just me and you but virtually anyone in business. Let’s talk a little bit about some ideas for how to grow faster.

Lee Kantor: Yeah. I think the secret to growing faster is by focusing on how to generate more revenue from your existing clients. I think a lot of times we get into the shiny object mode where we’re trying to always get newer or newer clients, and we don’t invest enough time and energy into existing clients and try to move them to an additional service or more service. And I think that that’s really the easier route to take because they’ve already bought from you. They already know and like and trust you. So it’s a lot easier to sell them one more thing because of that than it is to convince any stranger who doesn’t know, like or trust you, that they should do business with you in the first place. But obviously, if you can do both of those things well, then you’re going to be unstoppable.

Lee Kantor: But I think the quickest way for more growth for any business that maybe has plateaued or is kind of struggling but has some clients is to go back to those existing clients and try to sell them more things, whether it’s additional services or just more of your services.

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