Business RadioX ®

  • Home
  • Business RadioX ® Communities
    • Southeast
      • Alabama
        • Birmingham
      • Florida
        • Orlando
        • Pensacola
        • South Florida
        • Tampa
        • Tallahassee
      • Georgia
        • Atlanta
        • Cherokee
        • Forsyth
        • Greater Perimeter
        • Gwinnett
        • North Fulton
        • North Georgia
        • Northeast Georgia
        • Rome
        • Savannah
      • Louisiana
        • New Orleans
      • North Carolina
        • Charlotte
        • Raleigh
      • Tennessee
        • Chattanooga
        • Nashville
      • Virginia
        • Richmond
    • South Central
      • Arkansas
        • Northwest Arkansas
    • Midwest
      • Illinois
        • Chicago
      • Michigan
        • Detroit
      • Minnesota
        • Minneapolis St. Paul
      • Missouri
        • St. Louis
      • Ohio
        • Cleveland
        • Columbus
        • Dayton
    • Southwest
      • Arizona
        • Phoenix
        • Tucson
        • Valley
      • Texas
        • Austin
        • Dallas
        • Houston
    • West
      • California
        • Bay Area
        • LA
        • Pasadena
      • Colorado
        • Denver
      • Hawaii
        • Oahu
  • FAQs
  • About Us
    • Our Mission
    • Our Audience
    • Why It Works
    • What People Are Saying
    • BRX in the News
  • Resources
    • BRX Pro Tips
    • B2B Marketing: The 4Rs
    • High Velocity Selling Habits
    • Why Most B2B Media Strategies Fail
    • 9 Reasons To Sponsor A Business RadioX ® Show
  • Partner With Us
  • Veteran Business RadioX ®

Navigating Startup Chaos: Lessons from Atlanta Tech Village’s Community Builder

April 14, 2026 by angishields

GPBR-ATV-Feature
Greater Perimeter Business Radio
Navigating Startup Chaos: Lessons from Atlanta Tech Village’s Community Builder
Loading
00:00 /
RSS Feed
Share
Link
Embed

Download file

GPBR-Aly-Merritt-Banner

In this episode of Greater Perimeter Business Radio, host Adam Marx sits down with Aly Merritt of Atlanta Tech Village (ATV) to explore startup culture, community building, and networking in Atlanta. Aly shares her unconventional journey from print journalism to the startup ecosystem, discussing ATV’s mentor program, the realities of startup life, and the mental health challenges founders face. Together, they highlight Atlanta’s collaborative spirit, the importance of genuine relationship-building over transactional networking, and why showing up consistently is the ultimate key to success in any entrepreneurial community.

Aly-MerrittAly Merritt is the President of Atlanta Tech Village and a community builder in South Downtown ATL. She has been a pivotal figure in Atlanta’s tech ecosystem for more than a decade. Her startup journey includes Head of Community at SalesLoft, where she also contributed to product management and customer experience, and served as Chief of Staff.

With a background in journalism and a passion for innovation, bolstered by an MBA from Georgia State University, Aly has dedicated her career to advancing local startups and elevating Atlanta’s national profile. She previously organized and emceed ATL Startup Village, fostering connections between entrepreneurs and investors.

As a co-founder of ATL Unlocked, she continues to drive collaboration between startup hubs across the city. With the advent of the South Downtown ATL project, she is driving new interpretations of innovation and helping revitalize Atlanta’s historic business district. Atlanta-Tech-Village-logo

Aly (sporadically) shares her insights on tech and the startup community through her blog, AlyintheATL.com. Her multifaceted experience, from copy editing to community strategy, uniquely positions her to support and inspire entrepreneurs in America’s fourth-largest tech hub.

Connect with Aly on LinkedIn and X.

Episode Highlights

  • Aly’s role at Atlanta Tech Village and community building in South Downtown Atlanta
  • Overview of the startup ecosystem and its evolution
  • Importance of community and network building for startups
  • Challenges and realities of startup life
  • Value of mentorship and advising in the startup environment
  • Differences between corporate and startup work cultures
  • Mental health considerations in the startup community
  • The significance of building genuine relationships and showing up in the ecosystem
  • The role of networking in startup success and misconceptions around it
  • The collaborative nature of the Atlanta tech and startup community compared to other cities

About Your Host

AdamMarxHeadshotMay24Adam Marx is a networking & leadership consultant, speaker, startup advisor, journalist & the founder of The Zero to One Networker.

Formerly the founder & CEO of music-tech startup Glipple, Inc., and as a writer appearing in Crunchbase News, Startup Grind, Mattermark, & others, Adam draws on more than a decade of experiences in the music & startup tech industries to teach others how to cultivate powerful relationships using strategies of patience, consistency, authenticity, & value creation.

As a networking consultant and speaker, Adam has worked with numerous organizations, including Georgia State University, TechStars Atlanta, the Atlanta Tech Village, ATDC (through Georgia Tech), & Startup Showdown, where he’s advised & mentored founders on how to develop magnetic dialogues & long-term relationships.

Adam’s talks include those given at Georgia Tech and Georgia State University, with a keynote at Emory University’s The Hatchery and as a featured speaker for Atlanta Tech Week 2024.MinimalFontBusinessLogo4

In addition to advising & consulting, Adam sits on the steering committee for InnovATL, cohosts LinkedIn Local ATL, emceed the 2022 Vermont SHRM State Conference, and was a workshop speaker at South by Southwest (SXSW) 2025.

He is currently working on his forthcoming book.

Connect with Adam on LinkedIn and Instagram and follow Zero to One Networker on LinkedIn and Instagram.

Transcript-iconThis transcript is machine transcribed by Sonix.

 

TRANSCRIPT

Intro: Broadcasting live from the Greater Perimeter. It’s time for Greater Perimeter Business Radio. Now here’s your host.

Lee Kantor: Today’s episode of Greater Perimeter Business Radio is brought to you by 0 to 1 networker, helping founders, funders, and operators build the strategic relationships and access that move businesses forward. For more information, go to 0 to 1. Networker. Now here’s your host, Adam Marx.

Adam Marx: Thanks so much, Lee. I am so excited for today’s guest. Aly. How long have we known each other?

Aly Merritt: Oh, has it been a decade? More than a decade.

Adam Marx: Oh my God, no. Maybe

Aly Merritt: That just aged me. Never mind. It’s been a year.

Adam Marx: It’s been a year. Okay, so before we get into how old I apparently am, um, who you are, what you do, where you work.

Aly Merritt: Yeah. Ali Merritt, Atlanta Tech Village and also building community in south downtown Atlanta. What I do varies day to day. Sometimes I am acting almost like a kindergarten teacher with a bunch of startup entrepreneurs. Um, sometimes I’m coaching them through a fundraise. Sometimes we’re just there to be a philosophical sounding block on what it is that they’re doing or not doing. And then in South Downtown, we are revitAlyzing and reimagining the original business district in the heart of Atlanta.

Adam Marx: Wow. There’s there’s so much in there. So let’s start first with Atlanta Tech Village, the flagship location in Buckhead. Then we’ll move to South downtown. And through that, we’ll kind of talk about the importance of community and network building because that is so core to what ATV does. So how’d you how’d you first come to ATV? I think I know the background story, but I don’t know if everyone knows the background story.

Aly Merritt: I don’t know that it’s that interesting, but I think that I’m a great example of why startups are attractive to people, because you don’t have to have a background in something to be able to do it. A lot of people like myself just fell into it.

Adam Marx: Me too.

Aly Merritt: Exactly. It’s it isn’t something that you feel like you have to do, like 20 years worth of work in order to get to. Although apparently now you can get an entire degree in entrepreneurship, which baffles me a little bit.

Adam Marx: Well, that was I told you I was on a panel earlier this earlier this week at this Innovate Georgia, which was held at Kennesaw State. And there were people there from, you know, Georgia Tech and Morehouse and, and, um, Mercer. And it’s amazing to me to see how entrepreneurship has grown beyond like when I was in school, it was like a club that had no funding. It was.

Aly Merritt: People watching, like now.

Adam Marx: People like watching Shark Tank and like, hey, man, this, this kind of stuff is pretty cool. And now it’s like, oh, there’s some real like funding and direction there, which is great.

Aly Merritt: It’s a legit profession now, which is entertaining, but it’s of course very sexy on the surface, right? Because you’re seeing like the six year overnight success, quote unquote, where people have been shilling in a basement and, you know, working so hard on something that very suddenly you hit traction. I think that’s the attractive part of a startup is that when it works, it can very suddenly and very quickly work. And so people get the impression that it’s an overnight success. But usually it’s a lot of work behind the scenes for a very long time. So, um, my background, I think I’m on like my third or fourth career, to be perfectly honest. I started as a journAlyst in the print journAlysm world, so I was a copy editor and a page designer.

Adam Marx: Quick, quick aside for anyone listening, what’s print journAlysm?

Aly Merritt: It’s not really a thing anymore, right? Uh, yes, I worked in newspapers, and you have to have somebody to do a couple of things. After the writers write the article, you have to proof it. You have to copy, edit it, and then you have to fit it into the page, which with all of the computer programs now, it just automatically does stuff for you. If you were me. Because again, I’m old, I spent a lot of time being like, this story is two inches too long and we need to cut two paragraphs out of it. And then you have to figure out which part you cut so that the writer doesn’t hate you, because it was their hard crafted, you know, words of wisdom. And so that was challenging. Uh, but it was really fun. And nobody does newspaper journAlysm for the money, right? You’re working nights, weekends, you get paid less than teachers, you’re working holidays. Um, everything’s on deadline. So it’s always incredibly urgent all the time and sounds healthy. I didn’t say it was like a mental health and wellness journey, Adam, but you felt like you were doing something that was important to the community, for the community that you were helping find out what was going on and share it with people and share the news about the world. And so everybody in journAlysm has this like, kind of altruistic aspect to it. And you’re doing something for the love of the thing that you’re doing. Um, unfortunately, uh, the bottom fell out of the newspaper world when right when I moved to Atlanta with my husband and I knew people with Pulitzer Prizes who couldn’t get jobs and I didn’t have one of those. So I definitely wasn’t going to get a job. Um, so I had to kind of reinvent myself, which was humbling and a little bit soul sucking at the same time. Uh, and I did a couple of different things, including working for a company that did the, the professional way to say it is linen management for the healthcare industry, which is really laundry for hospitals.

Adam Marx: Um, still important.

Aly Merritt: It is important. But I was in marketing. You can’t make that sexy.

Adam Marx: That’s a that’s but that’s why we see all these like amazingly cool commercials for like progressive. You’re going into higher education for And what you’re looking to get out of the experience, that is a factor to consider.

Aly Merritt: You know, I think that’s an interesting point. I’m going to diverge slightly. Not that we were going to be really direct in our conversation anyway, but, um, I’m going to diverge slightly because I think that’s an important aspect. So at Atlanta Tech Village, one of our programs is our mentor and advisor program. It is one of the biggest value adds, we’ve been told by our villagers. And we have about 60 advisors on staff who are just giving back for free. This is their time. We swap them for a community membership because we want them to be members of our community and actually work out of the space. And for a very long time, that program was split into mentors and advisors, and that was two different things. The advisors were subject matter experts, and the mentors were meant to sort of pair up and walk a longer path with our startups. Um, what ended up happening is we had a lot of mentors who also were subject matter experts, and they would get used both ways. But the theory behind it was that if you were going to be a mentor, you had to be a former founder, not just an early team member. Even though you carry as an early team member, I can tell you that you bring a lot of wisdom to the to the space. But if you are a former founder, you understand because you have done that job, you have walked that path. And I think this goes back to having the adjunct professors, right? They know what they’re talking about because they do this job. So when you are a founder who is talking to a mentor and you’re like, I don’t know if I’m going to make payroll next week and you have somebody who can say, oh, congratulations, welcome to the club. It’s a rite of passage. It will be okay because they have been there and they have done that and they have not made payroll. That is very different than having somebody who’s never had that experience be able to talk you through it.

Adam Marx: It’s it’s interesting because so, so when I did advising at, at Tech Village, um, I did notice there was that, that kind of, um, I would say divergence, but there were those two kind of groups and it is different. Um, when one lives through certain things. And so when I was doing, advising around like building networks and scAlyng networks way before, I think the landscape has changed actually quite a bit since, since I was at ATV because at the time, and I think that, you know, this, like you were steering a lot of people my way going, hey, you should have this conversation.

Aly Merritt: And that’s kind of my job. Adam. I share a lot of people, people’s directions, right?

Adam Marx: But it was, I think at a time when it was much, much more difficult for people to recognize the differentiation between sales and marketing and network building. And I think that there’s now a better understanding of how all those things are different. They’re all equally important. It doesn’t mean that sales and marketing are not important, but what I’ve noticed is that there’s more of a, more of a, um, an acknowledgment that founders are looking for people who’ve Experience these particular things in a way that is more than theory or reading, reading a number of books or, you know, it’s when you’re part of like 2 or 3 rocketship startups, like you’re, you’re catching the tailwind in a lot of them. And there’s something to be said for being around people who are like, yeah, yeah, I know what it’s like when like all the junk is coming down and like, it’s like, we just need to like, go to the bar and have a beer and start fresh in the morning.

Aly Merritt: And to tell you that there is life on the other side of it, right? You need somebody who has been through the fire and is like, it’s gonna be okay.

Adam Marx: And I also think it’s funny you phrased it that way because, you know, when I moved out of the music industry, um, for a number of reasons, I wrote an article around the concept of there being life after failure. And it was, it was really written in two parts. It was the first part I remember writing like in the dark by myself three in the morning. Just that that really heavy, intense feeling of like, what is going on? What am I doing? And then that second part of it, and if someone reads this article, it’s still somewhere, I’m sure the second part internet lives. I know I’m gonna have to remember to tell, for better or worse. Yeah, really. The second part, I remember sitting in a Starbucks kind of in, uh, midtown somewhere and just like having a large coffee and like the, the vibe is so different. It’s like, okay, what’s next? And I think that part of what we need to do a better job at in the startup space and we’ve been getting better at it is we talk about fail fast and like failure is great and you learn a lot and like, that’s fine. But failure and that heaviness, it also hurts. Sure. And so we shouldn’t gloss over like what it feels like in the moment. It doesn’t make you less of a founder to feel like, oh man, like I can’t just brush it off today. I need like a few days to recover from it. And that’s part of being a founder is acknowledging that emotion and sitting with it for a minute and then finding a way through it in a way that is actually good for one’s mental health, as opposed to pretending like I’m fine. Everything’s great. It was easy. Next thing.

Aly Merritt: Yeah, I for for also better or for worse, I think the the upcoming generations have a much more comfortable relationship with mental health and wellness, which is great in a lot of ways. Yes. Um, I think it’s interesting because I have several friends who are in charge of large teams of the next generation or two down, uh, and not that anybody’s ever actually said this exact phrase to them, but one of them said that they’ve gotten very close to hearing, um, Mercury is in retrograde and the vibes are off. So I can’t come in today. And she’s like, all right, look, I’m here for mental health and wellness, but some days you just have to get up and do it.

Adam Marx: If people could see my face right now, it’s like, look.

Aly Merritt: You could be in a balance. We need to get to.

Adam Marx: There is a well, because the, the, the flip side of it is, I think that when people come into a startup and part of what you were talking about vis a vis being a founder is when someone comes into a startup, whether you’re employee number three or employee number 300, there is already a kind of structure in place. And people who have not had to put that structure together can sometimes forget that someone’s got to be bolting that stuff into place. And it takes time and, and trial and error to figure out, yeah, what does that look like? The infrastructure of a company doesn’t just, you know, pop out of the ground like a daisy. There’s just a lot of, a lot of work that goes into.

Aly Merritt: Them are also bolting that structure together as the plane is flying, like they are building the plane as they are flying.

Adam Marx: On the way down.

Aly Merritt: Yes, on the way down to the ground.

Adam Marx: Yeah. Trying to avoid that, that that bottom of the canyon. Yeah. And, and so like, I think, uh, employees who come in earlier see a lot of that and help with a lot of that and are instrumental to a lot of that, uh, uh, employees are coming a little bit later, may have a harder time seeing it unless they are already aware of like, that’s what’s gone on. So like when someone goes and works at, you know, Home Depot, which is a massive company, someone had to put that structure in place to create those workflows. And it takes time.

Aly Merritt: I think that’s actually a great point. And so I end up meeting with a lot of people who are exiting a corporation. They’ve had 15, 20 years of experience at a corporate company and they want to do a startup because again, on the surface, startups sound really sexy. And so I have to have discussions with them about like, what’s your risk tolerance? Because most startups don’t make it for a variety of reasons that usually have nothing to do with the founding team. There’s a lot of luck involved. Product market fit has a lot to do with timing that you may or may not be in control of, i.e. Zoom and a pandemic, right? You know, they were doing well, but they weren’t zoomed until a pandemic, but nobody can know that that was going to happen. So I talked to a lot of people in corporates and their, their impression of how fast a startup actually moves and how loose the guardrails are and the reAlyty of that are typically very far apart. And a lot of people who have been in corporate structure for a long time struggle with that. They think that they want to be bowling in a bowling alley without the gutter guards, but they actually really liked the gutter guards. They just didn’t know it until they were in a position where they couldn’t handle it. It takes a special kind of like slightly crazy and probably neuro spicy person to be in a startup, frankly. And you know, as all of us are self-diagnosing ourselves from Instagram and TikTok videos at this point.

Adam Marx: Oh, I mean, you do, you do have to be masochistic on some level to want to do this.

Aly Merritt: Yeah. You’re gonna go like, bash your head against the wall a whole bunch of times and be like, okay, that sucked, but I’m gonna keep doing it.

Adam Marx: But, but and like for, you know, the thing is for people who don’t want to do it or feel that it isn’t the right fit for them, like that’s also okay, because there are a lot of us who would feel maybe less comfortable in a more corporate environment. I think people should win where they feel most comfortable. It doesn’t make someone less of a great business person because they like, quote, couldn’t hack it. Like, I just don’t buy into that.

Aly Merritt: No, it takes all kinds.

Adam Marx: It takes all kinds. And, and, you know, I think it’s important because when I was coming into, it’s important to acknowledge that because when I was coming into tech into startups, I mean, this was 2015, 16, 14, 15, 16. It was at a time when like, if you didn’t write code and you didn’t go to San Francisco and move to San Francisco, like you didn’t care enough, you weren’t, you weren’t being serious about your startup. And now it’s gotten a lot better where people are, are in all different cities, um, from like Atlanta to Omaha to the Bay area and like Texas, obviously. And, and so I think that’s really great. But I think that it’s an indication that we need to recognize like great startups are built. Yes. With tech talent, with sales talent, also with graphic design talent, also with copy editing talent, network building talent, like it takes all kinds to create like a very dynamic company that’s going to end up being successful.

Aly Merritt: Sure, you can’t just have the technical talent because half the time the technical talent can’t sell it. And you can’t just have the sales talent because then they’re selling vaporware that can’t be built. And then once you do get past that initial foray, you’ve got to have customer success and technical support to be able to actually get a customer to adopt it, to implement it, to train on it, to be able to use best practices and get the value out of it. Right? Like a lot of customer implementations fail, not because the product isn’t good and the customer doesn’t fit with it, but because there, there wasn’t enough time spent on that Alygnment piece.

Adam Marx: I want to I want to key in on that time and Alygnment because. Looking at network building and how it’s changed in the last 4 or 5, six years since since we’ve known each other. The time component is something that I think a lot of people misunderstand, particularly in the, in the arena of startups where everything is that flywheel.

Aly Merritt: Everything’s fast.

Adam Marx: Everything is fast. And you’re trying to get that, that, that wheel as tight as possible to get the product out there, collect feedback, iterate quickly, which is great for a product that you can effectively control. But building networks is glacially slow sometimes.

Aly Merritt: And it’s not fast.

Adam Marx: It’s not fast. And this is it’s like, it’s a war of attrition between you and your impatience and the people who build Staggering networks are the people who outlast their own impatience. They’re the people who are the actually the the people closing the rooms, not the people who are first to the party, but the people who hang around. And that’s something I think a lot of founders don’t really want to hear, or it’s hard for them to kind of accept that like, this is going to take time. I can’t just give you a list of a thousand people that you can throw into an AI flow and see like, who’s going to be your next investor? Like you need to put in the time to cultivate that dialog.

Aly Merritt: I mean, you probably could, but I don’t think the answer would be correct.

Adam Marx: So you could, I would not recommend it.

Aly Merritt: I mean, at the rate we’re going, I think you could ask AI anything, but, uh, I think that that’s an excellent point. Right. I was at an event last night. I was one of the last people to leave. Um, and some of the best conversations tend to happen at that point in the night, right? You, a lot of the people who are there to put in the face time, um, have now been able to move into a space where they’re a little more relaxed and they can go a little deeper. Um, you know, I was talking to somebody and we discovered we had people in common from ten years ago, right? And that’s always really fun. And we were able to kind of dig into, where were you when this, what happened when this changed all the, the different fun pieces that you have to start talking about in order to build a rapport with person. Um, one of, I think both of our skill sets is finding common ground with people relatively rapidly. And that’s a core skill to being a good networker now. I want to also make the note that when you say networking and I say networking, there’s a whole group of people who are networking and they make sad faces. Absolutely. Right. Yeah. Um, I am clearly not an introvert. And so I will talk to anybody in a room. I’m the person in the grocery store that if somebody is like, I don’t know what kind of flower I should pick. If I’m standing on the aisle, I apparently look approachable and they will talk to me about it. But I know a lot of people here are either extroverted introvert, so they present as an extrovert, but they have to go recharge, or people who are just straight up introverts and they know they need to go to the networking event, but they really hate the word networking and the entire concept of networking, right? Because they’re like, oh, I have to go and hand out some business cards.

Adam Marx: I don’t even think networking is the best term for it. I think it’s the best term that we have right now.

Aly Merritt: It’s just you’re just building community and connection.

Adam Marx: Just have one good conversation. You don’t have to get rid of your business cards. I but I think it’s, I think it’s really critical that founders and startups who are maybe further along in the pipeline raising series B, series C, recognize that. Here’s how the dynamic goes. If you you can have the most charismatic CEO or COO on the face of the planet who are in the early days that those people can do like all the networking, all the outreach.

Aly Merritt: Sure. They’re the face of everything.

Adam Marx: The face of everything. But as you grow series B, series C, now your company’s bigger. Now you have. They have more on their plate, everyone’s got more on their plate.

Aly Merritt: But every single person at your company now has to be that person.

Adam Marx: Precisely because that that that charismatic person, their time to do all those 1 to 1 conversations goes down because they’re running the company and trying to make sure everyone gets paid and the next product is great. And so startups need to understand that integrating network building skills into their entire organization, including their tech team, yes, their sales team, but also their, the tech side of the organization is a secret weapon because it means that the more conversations that all those people can have, whether it’s ten people or a thousand people, the more conversations they can have, the more yes leads they can bring you for for customers. That’s part of it. But it’s also the more doors they can open to potential funding sources, potential PR sources, partnership resources, like the list goes on, high end talent. Like that’s how you attract great talent.

Aly Merritt: That’s how you attract, grow and retain great talent because they’re building their own internal advocacy for your company at that point.

Adam Marx: And what I think startups sometimes mistake is everyone early on, everyone wants introductions. The introduction factory, that’s almost the easiest part. It’s startups who master the maintenance and the scAlyng of networks as their companies grow. Those are the startups that you see in the rooms and consistently at events and consistently at events, not even necessarily with other startups and other founders, but in the rooms, with the journAlysts, in the rooms, with the funding sources. The institutional bankers, like those are the people who get in those rooms and know how to stay in those rooms.

Aly Merritt: But you also don’t know who in that room. They might not be the right person. They may know the right person, right? They may know your next customer. Your next employee. Your next investor. And so you have to approach every single room as it’s, it’s endless possibility, right? And that’s one of the things that I try to tell people when they’re trying to talk about, what do they need to bring to a networking room is you ask how you can help, right? How do you you ask somebody else how you can help. You don’t go in with, I have an itinerary. I have things that I need to get out of this. It’s how can I help you? Because you open up a conversation, then that creates infinite possibility around where to take that conversation. Um, to go super far back here in this conversation to where you asked me how I ended up where I am now.

Adam Marx: Yeah, let’s go back there.

Aly Merritt: Um, this is actually extremely relevant. So I got my MBA at this company and I reAlyzed that what I was missing was the sense of camaraderie and everybody working toward a common goal, not for the money, not for the fame, but because they believed in the thing that they were doing, and newspapers had sort of collapsed at that point, and that wasn’t a possibility anymore. And so I reAlyzed that the another place that you could find that kind of idea were startups. Everybody’s coalescing behind a common goal that they think is really important. And they’re doing it because they believe in it. And so I, Atlanta Tech Village at the time was fairly new. This was 2014. Um, David Cummings bought the building that Atlanta tech village Buckhead is in in the end of 2012, started doing um, with, with entrepreneurs in the building, started renovating it floor by floor in 2013. So in early 2014, I basically showed up at events at ATV until somebody hired me.

Adam Marx: That’s people ask me, people ask me like what I do? It’s like, man, I show up and talk. You show up till people pay me to go away. Like that’s what I do.

Aly Merritt: That is hands down, the number one thing that I try to tell people is just show up.

Adam Marx: I don’t think that people reAlyze how much it makes a difference, and it’s show up when it’s not your thing. Yes, your demo day. Your pitch off like, yeah, show up for those and congratulate the other demo day presenters and whatever. Um, but just consistently show up at events and I always quAlyfy this with, show up with, you know, something that fits within your budget, whatever it is, you know, your wallet is a factor. Your mental health is a factor, your time, your family, these are all factors. So I’m, I’m not advocating for people to run themselves into the ground because at this point, I do get comments like, oh wow, you’re everywhere. You’re just everywhere. And it’s like, no, no, I’m not everywhere.

Aly Merritt: I think you’re thoughtful about where you are, right?

Adam Marx: Because to to try and be ubiquitous is not healthy and not reAlystic.

Aly Merritt: And frankly, it dilutes your personal brand.

Adam Marx: It does, but to create the perception of ubiquity is a lot easier and a lot more, a lot easier to maintain over time. It’s something that startups and startup founders could conceivably do, even as they’re very early in their journey and their funds may be, you know, quite limited.

Aly Merritt: I think one of the benefits of Atlanta as an ecosystem is we have a ton of free events, most of which come with food. By the way, um, we have free events that anybody can attend. We are working hard to ensure that all of the events are on the Startup Atlanta shared community calendar. So you can go, you’re new to Atlanta. You can go, you can figure out where you need to be. All of those events tend to have some version of a Venn diagram of overlap into another event or another space in town, and to your point, showing up to support other spaces and other hubs. You know, I got a sitter and drove super far north of town For me, as somebody who lives in Decatur, all the way up to Alpharetta for carrying cash and formerly tech Alpharetta, now North Atlanta Tech for their grand opening of their new space. Yeah, it was it was like a Thursday. It’s like 4:00. I think I narrowly made it in right before the ribbon cutting. Um, because it was a whole I had to go home, get the kid, hand them off to a sitter and get up there. But it was important to me to be there for her. And then when we had Atlanta Tech Village Sylvan in South Downtown open at 8 a.m. on one of the coldest days. I was there too. I was freezing, it was so cold. It was literally 20 degrees. Like I’m not. That’s not even hyperbole. It was actually 20 degrees. Um, Karen drove down at 5 a.m. to make sure that she was there for my grand opening because I had been there for hers. And that is an incredible feeling to know that people care about you and what you’re doing to that extent, but it also creates this flywheel effect where then when there’s something important to you, they show up for you. You show up for them, and then suddenly a rising tide raises all ships.

Adam Marx: And I think it’s also indicative of, you know, there’s this, there’s this concept I have called the 300 club, um, which is just an idea that occurred to me a few years ago. And I’ve posted about it a number of times. And the concept came to me as like, I’ve been in a number of different communities throughout my career. I was in the music world, I was in the tech journAlysm world. Now I’m in the tech space and, you know, on the LinkedIn space and Twitter before that became a dumpster fire. Um, and it just seemed to me in any given real community that there tend to be 3 to 400 voices, give or take, who are just driving the conversation that day, that week. And they rotate, you know, people kind of pull out, they have other things. Other people come up and introduce new ideas. But there, there’s this group of, of voices and they all tend to know each other. They don’t always all get along with each other because humans are are human. But people like everyone knows everyone. There is a certain kind of dynamic at play where everyone knows everyone. And I think you and I know that that is true in the Atlanta ecosystem. There are a lot of people who just know each other, um, sometimes disagree or do business differently. And that’s okay. But if founders understand how to, how to, how to see that and how to, you know, when I say crack a relationship there, I mean like how to identify those people and create value for them in a way that’s more than, hey, I want free tickets to something or I want free access to this. But just to say, oh, this is, this is a certain echelon of people or a certain group of people that are in the know, they know what’s coming down the road. How to get into that community can be insanely powerful, and it has less to do with asking for stuff and more to do with consistently showing up and trying to support and just trying to be a part of the community.

Aly Merritt: I think of the Atlanta community especially, is a more welcoming and open ecosystem than a lot of other cities. Now, here’s the thing. I think compared to other cities, we’re doing good. We could be great. There’s a lot of room for improvement, but we have a lot of the same goals, and we frequently open our ecosystem and network to incomers who are new. And we don’t do that because we want to get something out of it. We do that because we genuinely want to grow the community. And I hear that a lot of times from people who have come in from SF, for example, and they say, when I go to an event and I meet somebody and they say, I’m going to make an intro for you, they actually do. Yeah. And that does not happen in San Francisco, partially because I think there’s a, an impression of scarcity of resources in SF, whether it’s accurate or not. I think there’s a lot of people who get very territorial in San Francisco around their ecosystem, their options. If I introduce this person, maybe they’ll get a thing that I didn’t. And not that there aren’t. I’m sure people in Atlanta who don’t think that way. But overall, I think the Atlanta community is collaborative, not competitive, and that is our superpower.

Adam Marx: I fundamentally agree with that because it’s the what I call the accessibility factor, which I, I’m just, I’m not looking at at only the money component. Like, you know, there’s a lot more money going on in startups in San Francisco and LA. I mean, but it’s harder if one isn’t a part of a rocket startup already or having had a successful exit, it is harder to get taken seriously out there. And I think, I mean, I don’t know if you actually know the story. Do you know how I met David Lightburn the first time tech village. Okay, so I.

Aly Merritt: Were you on an elevator with him?

Adam Marx: No, I wasn’t, but but I had known through Twitter, um, I knew Adam Wexler, you know, from from prize pics and.

Aly Merritt: Formerly insight pool, by the way. Oh, yeah. He’s our only double alumni graduate out of Atlanta Tech Village.

Adam Marx: Oh, I didn’t know that.

Aly Merritt: Insight pool graduated early on. Adam then spent six years building this quote again overnight success, right? Right of prize pics and came back and built it at ATV again.

Adam Marx: Amazing. So, so Adam and I knew each other just kind of casually. And I vividly remember I was like up in Sandy Springs and like, I was having like mechanic work done on my car and it was, I had like 30 minutes left and then it was free for the rest of the day. And we were just chatting via DM because I think at the time he was kind of commuting between Atlanta and New York. And, and so he’s like, oh, I’m actually down at ATV if you want to come down and like, I’m happy to just kind of have, you know, 5 or 10 minutes. And it turned out it was one of the ATVs, just kind of a community events. And, um, he was great. You know, we had a great kind of just coffee chat and whatever. He said, okay, come inside and meet some of the people. And he introduced me to David Lightburn, who, for people who haven’t met him, is very tall. Uh, certainly much taller than I am. And, um.

Aly Merritt: He does like to call himself the tall David.

Adam Marx: The tall David. And so Adam is, um, proceeding to introduce me to David and saying, oh, yeah, Adam’s done. Um, I like, I’m talking to myself about myself in the third person, but.

Aly Merritt: Not weird at.

Adam Marx: All. Not weird at all. Um, that, that he was mentioning to David that I had done, you know, tech journAlysm and this and that. And he may have seen my stuff on Twitter and David stops him mid-sentence and goes, oh, wait, I know you, right? The guy with the orange sunglasses. Right? You could have knocked me over with a feather. I was like, this is insane because here’s like president of the tech village. And it’s like, what? What is going on? But it’s indicative of two things that Adam was was just generous enough to share his network because I consider I consider both of them to be serious contacts. You know, you know where there’s mutual respect. But he at that time had already made a name for himself. And I was still kind of figuring out what my next play was. And so for someone to be generous with their contacts and be like, hey, come down and be a part of the community and let me introduce you to someone who has like some serious clout, but who also is like, hey, let’s have a conversation. And like, that’s how my, my relationship started with David. And that’s something I think Atlanta is very special with is just in integrating new people. But that’s also how relationships work. It wasn’t like, oh, here’s the president of the tech village. Now let me ask for something.

Aly Merritt: It’s not transactional, right? It’s relationship first relationship forward. And for those who don’t know, David Lightburn is one of the two Davids behind Atlanta Tech Village. David Cummings is the primary founder that everybody knows. David Lightburn is, as he says, the tall David and actually works more effectively than any other six foot eight person I’ve ever seen. I think he like, folds in on himself like a stalk. I don’t actually know how he does it. Um, but they’re both incredibly important in the Atlanta ecosystem. They’ve both built companies here. They’re now helping build not just more companies, but the city of Atlanta. And to your point, the fact that they pay attention.

Adam Marx: Yeah.

Aly Merritt: To the Atlanta ecosystem, to the landscape, um, not just what’s in it for them and their fancy now. And so they don’t know what’s going on on ground level. They know they knew he knew your orange sunglasses.

Adam Marx: Well, it’s well, that’ll be a conversation for another time about the orange sunglasses, but.

Aly Merritt: Which you are wearing right now. I appreciate your adherence to your brand.

Adam Marx: Oh, gosh. Sometimes you gotta, like, lean in and just move with it. But I think it’s really important to, founders to understand because there are like, you know, in an exciting way, there are a lot of people coming into the Atlanta ecosystem. And now the Atlanta Tech Village has built this really phenomenal brand and first in Buckhead, now in with South downtown and, and kind of being part of a real pillar, I think, of the Atlanta tech and startup ecosystem. But I want startups coming in to understand that, like having conversations, the idea of, I’d like to have a conversation with these people, you know, Adam Wexler, David Lightburn, David Cummings or you like these are real possibilities and they can really happen. They will more easily happen when someone comes in not looking for, hey, give me something. It’s come to come to a startup Chowdown come to an event that ATV hosts all the time. And like the David’s are very often at some of these events, come to a, come to the, um, the graduation for like the, the, the, um.

Aly Merritt: It takes a village.

Adam Marx: It takes a village accelerator program and like, just show up and listen to the startups and give some feedback and help the community.

Aly Merritt: And be supportive.

Adam Marx: Yeah.

Aly Merritt: Give feedback, be a first customer. You know, there are so many things you can do. And I think that goes back to you have to just show up, right? One of the things that Atlanta Tech Village believes very strongly is in, um, engineered serendipitous interactions, those collisions that happen in a hallway at the coffee shop, in the elevator, um, and serendipitous interactions don’t happen in a Zoom chat window. They happen in person.

Adam Marx: Well, I mean, that’s what I call it overflows into a concept I have called serendipitous empathy, which is just like, you just happen to be there and like, hey, man, I’m gonna cheerlead for your startup and like, you got some money in today. That’s great. You got a first customer in? That’s great. Someone wants to write an article that’s also great. Like all these things are good things. And it’s it reminds me of, um, because you and I are on the innovatetech thing together and like before that was even a thing. The ATL unlock thing that you did with Jay Bailey, which.

Aly Merritt: We’re going to be doing some, some reprises.

Adam Marx: Some more.

Aly Merritt: Of we’re going to do a reboot.

Adam Marx: So Jay Bailey from, from the Russell Center, who, whom I will never, ever, ever follow on stage because.

Aly Merritt: Oh no, he’s a mic drop.

Adam Marx: No, no, you can’t follow Jay.

Aly Merritt: I have a rule now that if we’re going to be on a panel, I have to go. You have to go first because I whatever he says, I’ll be like, yeah, that.

Adam Marx: Well, I just was on, on a panel. I told you with, uh, with, um, uh, Jen Whitlow from, uh, fusion and Mike Johnson from, uh, ATV and, uh, Quentin Bostic from, from, uh, Russell center. And like, my rule now extends to Quentin as well. He’s so good because I was like, I was sitting next to him and I leaned over. I was like, dude, I’m not following that. Like, like we’re, we’re finished.

Aly Merritt: I have nothing else to say here. You’ve said it all, and you said it in a shorter, more quotable way than I would have.

Adam Marx: More eloquent than I have the ability to be. Um, we’re we’re kind of like running up on time, but but before we do, you know, I want to just kind of tack back to something that’s unique in your journey and in mine, which is the journAlysm thing, because a lot of startups, they want PR, they want that. And it’s, it’s interesting because I happen to see a, uh, this a post from someone in my network who I think currently writes for TechCrunch or for, you know, one of the big Bloomberg or whatever. Um, and this was last summer and the post, which was public, anyone could see it was effectively boiled down to dear startups, please don’t slide into my DMs three days before your product launch and ask me to write something. It’s not that I don’t want to help, it’s that there’s a process and a protocol. I have to do the research. There’s due diligence. I have to, you know, figure out what the story looks like. I have to pitch it to my editor, then I have to write it. Then I have to go through the editorial process. Then we have to figure out how do we Alygn it with your launch? I need three weeks.

Aly Merritt: I mean, but in the age of AI, everybody expects instant gratification.

Adam Marx: Well, the amazing thing about this is that I looked through the comments and it was journAlyst after journAlyst, a tech journAlyst after tech journAlyst saying, oh my gosh, this, oh my gosh, this, oh my gosh, this from all these, some, some of the publications I was familiar with, some of them I was less familiar with. But the point being that all these people are saying, help us to help you. Okay? And so when we’re talking about network building, relationship building vis a vis journAlysm and PR and getting that story out there. It’s, hey, you’re going to have to put a little bit of time into this as well, a few months because that person may have a beat. Their beat may be, you know, agtech or health tech or whatever. And they have a bunch of stories.

Aly Merritt: There’s a schedule, there’s other people coming out in front of you. You are not the only amazing startup in the world. It’s, it’s spending time building that relationship in advance. Right? And then there’s a trust factor. Then the journAlyst that you’re reaching out to trust that you’re not just vaporware, you know that you are a functional startup that deserves to be written about and shared with the world. And I think that goes back to, I spent a lot of time trying to get my startup founders to go meet investors before they’re anywhere close to wanting to raise. Yeah, maybe they don’t even think they want to raise, I don’t care, go meet people now. Because when you add people into your cap table, when they are in charge of some of your equity, you’re getting into a marriage. Yeah. And you don’t really want to be doing this whole like blind date, blind marriage thing with somebody. You want to build a trust factor in advance. You want to have that investor be getting your weekly updates every single week for a year and a half before you go out for a raise, so that they know exactly what you’re doing and you already have a relationship with them.

Adam Marx: And you want an investor who understands this stuff is hard.

Aly Merritt: Yes.

Adam Marx: If it was easy, everyone would run out next week and make $2 million and they’d retire and it would be great.

Aly Merritt: This stuff that you can retire on $2.

Adam Marx: Million, well, you can’t.

Aly Merritt: Anymore. That’s really.

Adam Marx: Optimistic. You can’t anymore. But in theory, they would retire. You want an investor who will take the call and understand, oh, it feels like things are burning down. We’re going to work through this, okay? You don’t want someone just just for the bank account. Yeah. And you know, someone who brings in that support network, obviously the experience and the desire to see that your company grow and, and hopefully achieve its mission, you know, beyond only the sales component.

Aly Merritt: And there are some very good investors who are there for the long haul. Um, not as much private equity. Uh, a lot of private equity is exactly what people think that it is. There are several smaller firms here in town, fulcrum being one of them that I think are great at actually being there for the long haul for the companies they invest in. Most VCs are looking for potentially a follow on, right. And so they’re there for the long haul. But you have to find those people in advance to be able to build that trust factor. Because otherwise you’re meeting with somebody and they’re saying the right things, but you have no way of knowing if they mean it well.

Adam Marx: And the last thing I’ll add is that founders who are early on, um, and I was like this, I don’t necessarily know what kind of financing you might need. An angel is different than a VC is different than institutional banking is different than government grants. Like there are all these different resources for potential financial assistance. Uh, but they all have different flows. They all have different mechanics. And so it’s not like a one size fits all. You may not need a VC. You may need a government grant that gets you over that that first finish line.

Aly Merritt: Yeah. But it also is helpful if you have a VC who already has companies in their port. Oh yeah, that helped already do a SBIR sttr loan that maybe they have a specialty in that and they know how to navigate the process. And so there’s a lot of opportunity in every single relationship, even if the one thing you’re looking for isn’t in that exact relationship. And I think that goes back to, again, asking how I can help. Showing up in a room and just talking to people, getting to know them, learn about their kids, their dog, their life, their travels, you know, there’s so much more to a person. And Atlanta’s really great at building that trust factor so that when we do need somebody to lean on, that relationship is already there.

Adam Marx: I’m not even going to try and follow that. So we’re gonna wrap. Tell people where yeah, there’s the mic drop.

Aly Merritt: Forget about that. Yeah.

Adam Marx: Where people can go find you and support you and support what ATV is doing next and what you all have kind of coming down the road.

Aly Merritt: Yeah, absolutely. Our website’s one of the best places to start. Atlanta Tech village.com. And in fact, we are working on a refresh behind the scenes. Ooh, sparkly new things coming shortly. Um, you can also find us on Instagram, ATL, Tech Village and I also for South downtown, especially South downtown ATL on Instagram is a great place to start because we showcase all the historic finds that we’ve got down there. So now we do real estate. You know, we do a lot of things over here. Yeah, just.

Adam Marx: Yeah, I was.

Aly Merritt: Getting into real estate. It’s fine. I just work here.

Adam Marx: Oh well we’ll talk more about that behind the scenes.

Aly Merritt: Yes. It’s. Listen, it’s fun and exciting every single day.

Adam Marx: I’ll see you at the next ATV event.

Aly Merritt: All right. I’ll see you there.

BRX Test Drive Language

April 14, 2026 by angishields

 

Subject Line: Appearing On Business RadioX

 

NEW RELATIONSHIPS

Hi [Name],

I’m sponsoring a Business RadioX show to spotlight local business leaders, and I’d love to feature you in an upcoming episode.

It’s a simple 25-30 minute conversation about your business and your story—no pitch, no cost, just a great discussion that we’ll publish and promote.

Interested?

*********************************

EXISTING RELATIONSHIPS

Hi [Name],

I’m sponsoring a Business RadioX show that features local business leaders, and you immediately came to mind as someone I’d love to spotlight.

It’s a 30-minute conversation about your work and what you’re building. I think your story would resonate with a lot of people.

Interested?

Filed Under: Uncategorized

BRX Pro Tip: What Doesn’t Scale

April 14, 2026 by angishields

BRXmic99
BRX Pro Tips
BRX Pro Tip: What Doesn't Scale
Loading
00:00 /
RSS Feed
Share
Link
Embed

Download file

BRX-Banner

BRX Pro Tip: What Doesn’t Scale

Stone Payton : And we’re back with Business RadioX Pro Tips. Lee Kantor, Stone Payton here with you. Lee, we’ve invested a lot of energy and effort in the last several weeks on this whole idea of scaling. But here’s a thought. What doesn’t scale?

Lee Kantor: Yeah, I was reading Seth Godin’s blog recently. He did a post about what doesn’t scale. And the three things that don’t scale, according to him, were what really differentiate Business RadioX from other marketing and business development tools that you might be using yourself. But the three things that don’t scale, according to Seth Godin, are trust, attention, and belonging. Trust, attention, and belonging, that goes to the heart of what Business RadioX does. And that’s what our studio partners are great at in their local communities.

Lee Kantor: And it’s such an important thing to remember in business, because everybody’s getting so caught up with and afraid of AI, and they’re trying to scale and they’re trying to automate everything. And it’s really important to separate yourself and to humanize your business by focusing on the things that really aren’t scalable. And they’re not automatable and they’re not really at risk from AI; trust, attention, and belonging. Lean into those human qualities, and you should be okay, because it’s so easy to get caught up in these systems, automation, and trying to do everything faster and faster with less and less effort on your part.

Lee Kantor: But the truth is that the things that actually create that loyalty and that long-term growth for most entrepreneurs, and especially most solopreneurs, those things don’t scale neatly. The trust doesn’t scale. Attention doesn’t scale. Belonging doesn’t scale. Those things take intention. They take consistency. They take kind of that human effort and that grind.

Lee Kantor: So if you want deeper relationships with your customers or your team, don’t ask, “How do I make this bigger and faster?” Ask, “How do I make this feel more human?” Get humanity back into your business. Because in the end, people just don’t want a product or a service. They want to feel seen. They want to feel heard. They want to feel appreciated, and they want to feel like they belong somewhere. Let your business be the place that they belong.

BRX Pro Tip: Who You Are Not

April 13, 2026 by angishields

BRXmic99
BRX Pro Tips
BRX Pro Tip: Who You Are Not
Loading
00:00 /
RSS Feed
Share
Link
Embed

Download file

BRX-Banner

BRX Pro Tip: Who You Are Not

Stone Payton: Welcome back to Business RadioX Pro Tips. Stone Payton, Lee Kantor here with you. Lee, I know you’ve put a little energy in sort of thinking through this, and it strikes me as an interesting idea perspective. A good exercise is to put some thought into who you are not.

Lee Kantor: Yeah. We spend so much time on kind of that ideal customer profile and really honing in who we are for. And this is something I’d like to add to our website, which we have not done yet, but I think it’s important to do it, is to create a page on your website that basically is who is not a good fit for me.

Lee Kantor: And then you have to tell people who you serve, obviously, and you spend a lot of time and energy talking to those people, but you also have to let people know who you’re not for. And it might sound counterintuitive, but I think it builds trust faster. When you can create a clear not-for-you page, you’re going to help the right people recognize themselves immediately. And also, you’re going to help the wrong people move on without wasting everybody’s time.

Lee Kantor: Like in our case, we don’t want one transactionally minded people. If you’re a transactionally minded person who just wants to do a tactic and just kind of bludgeon people with a tactic and then just burn and churn through clients, that’s not a good fit for us.

Lee Kantor: We need relationship-focused people, people who want to serve their community, people who want to be servant leaders. Those are the right kind of people. We don’t want people who don’t care about people, and they just want to automate everything, and just have this run in the background in some impersonal manner. That’s not the right person for us. They have to be community-focused. They have to have a heart for serving their community and business. They have to love business. If they’re not that, don’t play with us. You’re not right fit for us.

Lee Kantor: And this type of clarity is kind of a gift in business. It saves you from attracting people who are never going to be a fit. And it shows the right buyers that you understand exactly who you built this thing for and who are you going to be able to help.

Lee Kantor: So if you want better leads, better conversations, and better customers, don’t be afraid to draw that line. Be clear about who this is for and be just as clear about who it’s not for.

Dana Watkins: Maximizing Business Value Through Strategic Exit Planning

April 10, 2026 by angishields

HBR-Dana-Watkins-Feature
Houston Business Radio
Dana Watkins: Maximizing Business Value Through Strategic Exit Planning
Loading
00:00 /
RSS Feed
Share
Link
Embed

Download file

Headshot2-DanaWatkinsDana Watkins is a military brat originally from Arizona who has called Florida home for the past 36 years. She and her husband—her soulmate and best friend—share a beautifully blended family of five children (ages 17 to 33) and two precious grandchildren. In their home, there’s no “step,” just ours.

Her testimony is one of resilience and redemption. A mother at 18, a survivor of abuse and homelessness, Dana got a second chance at 26 when she put herself through college—working full time, attending school full time, and graduating Magna Cum Laude with a degree in Economics and Finance. Her career spanned VP roles in banking, financial advising, and leading global mergers and acquisitions—overseeing $1B+ in transactions.

Today, she owns a business exit and succession planning firm, co-owns a travel agency with her husband, and manages vacation rentals in Florida, New York, and the Smoky Mountains.

Dana’s journey to Christ wasn’t a straight line. After years of disavowing God and letting work stress affect her health, she reluctantly accepted her mother-in-law’s repeated invitation to attend Grace Community Church. The message that day hit deep. She kept coming back, and through powerful conversations and unmistakable signs from God, Dana gave her life to Jesus and never looked back. DueNorthlogo-PNG-DanaWatkins

She loves Jesus, steak, potatoes, and all the desserts. Her favorite Bible verse is James 1:2–4, which reminds her that the trials she has endured have shaped her into the steadfast woman of faith she is today.

She’s honored to walk alongside other women, sharing truth, encouragement, and a little bit of sass.

LinkedIn: https://www.linkedin.com/in/dana-watkins-sarasota/
Website: http://www.duenorthenterprises.com

Transcript-iconThis transcript is machine transcribed by Sonix

 

TRANSCRIPT

Intro: Broadcasting live from the Business RadioX Studios in Houston, Texas. It’s time for Houston Business Radio. Now, here’s your host.

Trisha Stetzel: Hello, Houston Trisha Stetzel here bringing you another episode of Houston Business Radio. It is my pleasure to introduce you to my guest today, Dana Watkins, CEO of Due North Enterprises. Dana is a certified exit planning advisor who helps business owners maximize the value of their companies and prepare for successful transitions on their terms. Her work focuses on helping entrepreneurs de-risk their businesses by addressing key vulnerabilities such as legal exposure, insurance gaps, cybersecurity threats, and owner dependency. Before launching Due North Enterprises, Dana led high performing teams across North America. At Harris, where she oversaw more than 20 professionals and supported over $1 billion in mergers and acquisitions strategies. Her background also includes leadership roles in banking and private equity. Nina is passionate about helping entrepreneurs build stronger, more resilient companies so they can eventually exit with confidence and security. Dana, welcome to the show.

Dana Watkins: Thank you so much for having me. Trisha.

Trisha Stetzel: This has been such a long time coming. I was looking back at how long it has been. We are finally here and I’m so excited about having this conversation with you today. Dana, would you share just a little bit more about who you are?

Dana Watkins: Certainly. Thank you. Um, I will say that I, like you come from a military background, although I didn’t have the honor of serving our country, I was a military brat probably a few times over with all the the 20 plus year career military veterans that we had in the family. Um, and you know, when you do that, you, you, you grow up with some resilience with that school of hard knocks. And, um, was unexpectedly blessed with my first daughter right out of high school. I didn’t get the chance to go to college until I was 26. Um, but when I did, um, it was, it was such an amazing experience. I worked full time, went to school full time, took me five years, but graduated with a degree in economics, a minor in finance. And, uh, still the proudest thing I ever did for myself, but graduated magna cum laude through all of that and, uh, went into banking, did a lot of really cool things in banking, um, financial advisory. And when I was in banking, I had seen companies implode because they didn’t have themselves de-risked. They frequently didn’t have their corporations set up, you know, either correctly or at least at least, you know, in the most advantageous way. Um, frequently didn’t have the right insurance backing things up, etcetera. Um, and so I just organically started. So, uh, started consuming every M&A for dummies, um, up to seminars and classes and eventually my, my CPA designation and folks get, get their companies where they need to be where and, and the D’s, as we call it in the industry, which there’s a bunch of them, but things such as death, destruction, divorce, disagreement, disability can just implode a company. Um, so it’s, it’s one of the main components of getting a company, uh, not just exit ready, but ready for anything that, that life can throw at you. And if there’s one thing that’s certain is that emergencies happen and people need to be prepared for them both individually and in their business.

Trisha Stetzel: Yeah, absolutely. Um, so you and I had this really like, um, colorful conversation around you don’t go into business to just give it away in the end. And there’s so many things that we need to think about. And I love, I love using the, the phrase begin with the end in mind, but I want to talk about de-risking first, which I know is one of the big D’s. So when you talk about helping owners de-risk their company, what does that actually mean for the business owner day to day?

Dana Watkins: So number one, ah, there’s a lot of legal aspects and I am not an attorney and I am not giving any legal advice right now. Um, I looped in attorneys. When I see that there’s something that’s wrong or. Or that I have a question about to make sure that we’re proceeding forward in the correct fashion, etc.. But the first thing you want to do is make sure that the company is incorporated properly. Um, one thing that I have seen happen is people that have single member LLC, um, and a single member LLC, unless that member is something like a trust or another corporation, then it is very likely going to go through probate court. And if it goes through probate court, that, um, whoever’s left in that company, someone passing away is going to have difficulties accessing the money. How are you going to pay your employees? Um, during, you know, the time that this is being probated, which could be anything as little as, you know, a couple of months to it could be, you know, probate can can be challenging. And if you know, if the company’s bills are not getting paid. Um, from cost of goods to payroll, then the company is going to have challenges at. Least. And, and the, the likelihood of implosion is really rather high.

Dana Watkins: So the first thing you want to do is look at that, um, for tax avoidance strategies, you also want to look at other arenas too. There is a, and again, we bring in an attorney for this, but if the company qualifies for a QBs exemption and can switch over to being a C corp, then um, you know, there’s the potential for each major shareholder with ownership over 10% to have a $15 million capital gains tax exemption on the sale of the business. So and that should be looked at because it takes three years to start even prorating that 15 million and it takes five years for it to become fully vested, so to speak, under IRS compliance. So one of the first things we always want to look at is how is your company set up? What kind of incorporation is it? Who are the shareholders, etc.. Then we’re going to want to look at okay, you need to have an operating agreement. One of the biggest D’s is the disagreement. You know that that kind of divorce with the partner or partners. And that’s a that can that can also implode companies. But when you have something fully delineated out and I mean, you get granular with that with the attorneys and it’s worth paying them for.

Dana Watkins: So that if something happens, you have an ultimate guiding document that holds people accountable so that you can get issues resolved. Um, another one in there, you know, that operating agreement, shareholder agreements going to fall into that same category. And then a big one. And this is, this is the one that ends for the first company I really saw have a challenge from a D, and from that point on I started learning what I could. Started asking if people have an exit strategy, but I. When I was in business banking, I had these clients that owned a boutique grocery store. They had three locations. It was doing about 7 million in gross revenues. One night, one of the two 5050 partners passed away in a car accident. His wife inherited his 50%. She didn’t have the acumen nor the desire to run the company. The infighting that ensued in imploded that company. A year later. They had closed down two of their locations and were between about one and 2 million in revenue. And the reason why that happened is because they did not they didn’t. First off, they didn’t have an operating agreement and they did not have a buy sell agreement. So a buy sell agreement is a combination of insurance and a legal document.

Dana Watkins: The legal documents are going to go in and fully define exactly under what terms and conditions. A buy and sell can happen, and it could even mean a normal thing, like one wants the exit and the other one to buy them out. It’s going to cover all of those, and it needs to get really, really granular on exactly how the company is going to be valued. That’s the number one contention point when that actually has to be brought into play for some reason. But then what it also does is you have underlying insurance for death scenarios on that, such that, you know, those owners essentially in its most simplistic form, they’re going to take out life insurance on each other with themselves as the beneficiary. And then, you know, had that happened with this particular client of mine, that remaining owner would have had the life insurance distribution from that policy and would have been able to use those proceeds and would have been directed by the buy sell agreement to use those proceeds to buy out the surviving wife. And then she would have been made whole, and he would have owned 100% of the company. But none of that was set up, much less set up properly. Oh.

Trisha Stetzel: Gosh. So, Dana, I know people are listening right now and they’re they’re like, wow, I really don’t have these things set up, which is why you guys, you need to reach out to somebody like Dana who really knows what they’re doing here when it comes to this exit strategy. So I want to if it’s okay with you, I want to shift to another what I think is a really big deal, especially for the people who are listening, because I know my audience pretty well. And that is owner dependency. This is huge where this dependency on the owner can cause a potential problem down the road. So tell us more about that.

Dana Watkins: It absolutely can. It’s actually one of those things that will make a company at the very least devalued. And many times unsellable. And people don’t realize just how important that is. Because even if you’re setting up a transition period, if that company is totally dependent upon the owner, whether that transition is a year or whatever, it’s, you know, when that when that owner ends up leaving, what’s going to happen to that? I will tell you on the buy side, M&A, one of the things we looked for when we got the salary census of everybody and you know, we didn’t need names, but we’d have all the positions and what they were making and then goes into the valuation. But one of the first things, the actual. The first thing we would look at is, do they have sales reps listed on here? Because many times those very owner dependent companies, the owner is doing all the sales. So therefore that’s even a more integral, um, problem with owner dependency because not only was the, is the leadership going to walk out, the sales person is going to walk out and we would know that we would have to put in sales people to start taking that over.

Dana Watkins: So the impact of those salaries that you’re not paying now is going into the valuation, because we have to calculate for it going forward. So yes, and I’ll tell you one example. We had, um, you know, we asked the owner about it while we were, you know, looking at a sale, you know, buying this company, the software company. And, and he said, no, I don’t have any salespeople. We said, well, where are the majority of your sales coming from? And he’s like, oh, all of my old high school and college buddies, that’s almost unreplicable we decided not to purchase it because of it. We didn’t think that we could adequately replace him, even with a good sales person, the way that things were set up. And so we, we ended up backing out of that and not, not putting forth a full Loi on it and said, that’s just too much of a risk for us. Yeah. Um, and on our dependency. Sorry. Go ahead.

Trisha Stetzel: I said that’s huge. Go right ahead. Um.

Dana Watkins: It really is huge. Um, and this is a sad story, but we’d had someone come to us wanting to sell because he was, um, he’d been diagnosed with cancer. Um, and we looked at purchasing and everything else, but there was 100% owner dependency. There were no other real leadership in the company, no hierarchy. And he was doing the sales. And we just said, look, we, we can’t. And so, you know, one of the biggest risks is that owners tend to put all of their eggs in one basket, and that basket is their company. And so if you don’t have the company set up right and built up correctly, um, for an advantageous sale, then it’s very challenging to segue into your act three, you know, with retirement or whatever it is that you might like to do. So it’s super important. And mitigating it is two pronged. The first prong is typically having a leadership or life coach of some sort come in and start working with the owner to help, um, work on the control freak tendencies that have made them very successful because you have to let go. You have to work to delegate and develop folks to take over the reins. And until you can go to Europe for 90 days and nobody misses you, your company is not ready to sell. The other prong of that two prongs is, um, then doing that either internally or externally or a hybrid thereof, delegating, developing, empowering employees to, um, start and then follow through on taking over the company from that original founder owner.

Trisha Stetzel: I think it’s so important to Dana to begin with the end in mind. So before we jump into that section, I really want to talk about the importance of starting early rather than later. I know that there are people on or listening today that want to connect with you. So what is the best way, Dana, for folks to connect with you if they have questions or want to learn more?

Dana Watkins: Thank you. The best way is just to go check out my website. It is w w w dot D o e n o r t h enterprises plural.com. So www.enterprises.com. And there’s a book now function on there if you’d like to have a 30 minute consult with me. Um, have having a conversation never costs any money with me. So, you know, people are always welcome to pick my brain. You can also send me an email at Dana d a n a@enterprises.com as well.

Trisha Stetzel: Fantastic. Thanks, Dana. You’ve been on one of these before. Thank you for spelling everything for us so we can remember where we need to find you. Uh, okay. Fantastic. I want to dive into, um, what I see happening a lot. Many owners are not even thinking about exit planning until they’re ready to sell. Why should that process start so much earlier?

Dana Watkins: It really needs to start so much earlier. I generally work with people in the 3 to 5 year space, but I have a client right now that doesn’t even want to exit for ten years. Um, but um, good exit planning is just good business planning. Um, getting in there, de-risking and then accelerating the value of the company and the leadership is super important, but there’s three reasons why I really think is, is key. Up to three years or more. So number one, it takes at least three years to get in and do all of the things that we’re going to need to do to de-risk the company, and then to bring up the value. And the value is based number one, on the tangible assets, which is your numbers. You know, what, what are your, your, your, your gross revenues look like your profit margins, your EBITDA, your EBITDA margin, all of those things that are going to be in your years of panels and things of that nature. I think we all know that. And in general, and this can differ. When I was on Buyside software, it was recurring revenue and net revenue that we really looked at for the multiple. But, um, or what we would apply the multiple to, if that makes sense. Most folks, it’s going to be EBITDA.

Dana Watkins: Um, but then the other side of things where that actual multiple comes from like, are you getting a four multiple on that EBITDA or a seven multiple? It’s the intangible capital. So that’s customer capital, operational capital leadership capital and infrastructure capital. And it takes three plus years to go through and what I call 90 day sprints to, you know, one bite at a time, because how do you eat a whale, one bite at a time? Go through and systematically working with that company’s leadership, bringing in SMEs as we need to, to go through and work on either shoring up or growing, um, those things. So that’s the first reason we need three years. The second reason we need three years, um, is because it takes time for certain things to bake. Um, you know, like the tax avoidance strategy with the USPS, there’s other tax avoidance strategies because it’s not just how much you get, it’s how much you walk away with, right? Um, that are going to take time and compliance to take to, to do. And then the third one is, um, 95% of the time, in my opinion, and I’ve double checked myself on this because I had someone like, are you sure? Uh, so I actually checked in several different arenas on this, but, um, you need to be on accrual accounting.

Dana Watkins: Accrual accounting and cash accounting are two different things. And the only time the 5 or 10% that you might not need to be on accrual is if literally there would be almost no difference or no difference at all between whichever way you did it. And you can think kind of mom and pop retail, main Street stuff. Um, because for the rest of it, accrual accounting is really going to help account for, um, things that, uh, the biggest one is going to be working capital and the biggest challenge as you’re working to get something closed a lot of times is disagreements over working capital. Uh, gentlemen, I know who ends up a family office for investments and things like that. They’re in a lawsuit right now. Post-close because that working capital was they, they got in there after purchasing the company and found out it needed like three times as much working capital, and that working capital essentially gets deducted off the price of the company. It’s it’s, it’s basically in its most simplest form once it’s going to take to run the, the company’s short term interests for like the next year after purchase. And when you have accrual accounting, it protects your valuation. It is going to give that buyer. And those buyers tend to be very sophisticated buyside folks, family offices, private equity.

Dana Watkins: This is what they do for a living. It’s not what a business owner does for a living. Most business owners will only go through one sale in their lifetime. There are the serial entrepreneurs, but accrual accounting really protects the valuation. It just straight up gives the buyers less cracks to find in your armor, less rabbit holes to go down because every one of those that you give, they’re going to pull that string and be like, oh, I found something else. Then I’m going to pull another string. And every one of those things, every string that they’re pulling, is a way for them to lower the offer amount on your letter of intent. So you really need and you can pay if you’re not on accrual accounting, you can pay. And with the big four accounting firms, you’re talking hundreds of thousands of dollars. Even the smaller firms are going to cost you at least 30 grand to backdate the last three years of your accounting to and convert it to accrual. Um, instead of cash, you’re better off beginning as you intend to proceed. Start it now. Get real time, fabulous accounting in place. That’s going to have far less cracks in it. It’s going to cost you a fraction of what you would pay to do it otherwise.

Dana Watkins: And it’s also going to give us the good, strong data that we need during that planning period to be able to make data driven decisions to help fix and grow the company. So there’s a lot of really solid reasons, in my opinion, why you need to start at least three years out. There’s a lot to do. And and it will be worth it because 70 to 80% of companies that try to sell are unable to sell. And when I heard that from the Exit Planning Institute, I thought, surely that’s that’s high. But then I started I work with a lot of business brokers who do smaller asset based sales and a lot of investment bankers, M&A advisors that do the larger equity based sales. Um, and so I started asking them, what’s your turnaway rate? Because they make all their money on the commission of the sale, just like a real estate agent does, right? So they’re not going to take somebody on that they don’t believe they can sell. That’s an enormous opportunity cost of their time and then of their money bringing this and marketing it to the market. Um, and guess what? I, I actually never had an answer. And I’ve asked dozens. Never has the answer been less than 70. And what I was actually hearing was 70 to 90.

Trisha Stetzel: Wow.

Dana Watkins: So do you want all those eggs that are probably in one basket to be something that allows you to move on to your act three and reward yourself for the decades of blood, sweat, and tears and probably sacrificing maybe your health through the, you know, through stress and your family on that altar of your business, then it’s a very good practice to make sure that you are in a good amount of time getting ready for a sale or succession.

Trisha Stetzel: Wow. So these numbers are blowing my mind. Dina, just thinking about, you know, 70 to 90% of these owners who want to sell their businesses don’t or have been turned away, and they just walk away from their businesses after they’ve put all the blood, sweat and tears into it. Okay. So for for those people who are listening and are thinking, gosh, I might want to retire someday, you need to reach out to Dana to have a conversation around getting started with that right away. You can’t just sit on it until you feel like it’s time to sell or you want to retire. And here’s what I’m thinking, Dana, maybe you can tell me if I’m wrong. If a if a business owner has not taken a vacation or stepped away from their business in the last X number of years. Fill in the blank. I feel like there’s an owner dependency there. One of the D’s. Um.

Dana Watkins: That would probably be the number one indicator because they don’t leave because they feel like they can’t leave. The vast majority of them will absolutely say this to you. I haven’t been on a vacation in X number of years. Um, small side, shameless plug. If it’s okay, you can call my husband who, um, owns a travel agency.

Trisha Stetzel: Yes.

Dana Watkins: To help you get that plan. Um, but I, I, I have a dear colleague that I do a lot of work with and exit planning recently. And he, he said, I, I, I’m dying to go skiing. I bought an epic pass and I’ve never used it. And I’m like, you need to go. And it’s his birthday. And through pleasant persistence, you know, I just said, hey, did you take a look at this and that? And the bottom line is he’s going. And he told me he was like, um, I haven’t been on vacation in three years. Thanks for making me take a vacation. Um, you know, so yeah, it’s a huge indicator and everything else too, but you also, uh, in some way, shape or form, whether it’s a staycation or vacation, everybody needs a mental break now and then. And not, not just the owners, but the employees as well. People work better, perform better, are happier and more satisfied when they get some time to themselves, um, with the fix that they enjoy.

Trisha Stetzel: Yeah, absolutely. All right, Dana, we covered a lot of these today. We talked about de-risking dependency. You had lots of other D words out there disagreement, divorce, death. And there were more. I didn’t capture all of them, but so many things that we need to be thinking about if we’re eventually going to get out of our business, what we put into it. And we need to start now. And I think that that’s really important. So last question for you as we close today. If someone who’s listening today wants to start preparing their company for a future exit, what’s the very first step they can take this year? Dayna.

Dana Watkins: Honestly, they can give me a phone call. I do a four hour, a four week, one hour a week free consultation to educate people on the pros and cons of the various exit strategies that are out there. And there are several key ones, and they’re like everything else in life, there are pros and cons to every single one of them. Um, and then go through and do what I’m going to call is a desktop valuation. So it’s not something certified for divorce or estate or going to the the IRS with it. But I have software that, you know, with three years of financials and some other details about the company with those intangible capitals and leadership, etc., that we can do a, what I call a desktop valuation of the business. So if somebody would like to take advantage of that, they can feel free to go to my website or send me an email and book some time to talk about that.

Trisha Stetzel: I love that. Thank you so much, Dana. This has been fantastic. I know it will provide so much value to the people who are listening, who’ve not been on vacation in the last three years. We know who you are. You guys need to reach out to Dana. So her email address is d a n a at U North enterprises.com, and the website is D u e n o r t h enterprises.com. Dana, thank you so much for being with me today. It’s been my pleasure. It’s been a long time coming, and I hope that people will reach out to you. And when they do, they’ll tell you that they heard us having this great conversation on the show.

Dana Watkins: Thank you so much for having me, Trisha. It’s been a pleasure and an honor.

Trisha Stetzel: That’s all the time we have for today. You guys, if you found value in this conversation that Dana and I had, please share it with a fellow entrepreneur, a veteran or Houston leader ready to grow. And be sure to follow, rate and review the show. Of course, it helps reach more bold business minds just like yours and your business. Your leadership and your legacy are built one intentional step at a time. So stay inspired, stay focused, and keep building the business and the life you deserve.

Amanda Banks: Integrity, Influence, and the Future of Human-Centered Leadership

April 10, 2026 by angishields

HBR-Amanda-Banks-Feature
Houston Business Radio
Amanda Banks: Integrity, Influence, and the Future of Human-Centered Leadership
Loading
00:00 /
RSS Feed
Share
Link
Embed

Download file

Photo-01-AmandaBanksAmanda Banks is a former Corporate Sales Executive turned Entrepreneur, TEDx Speaker + Host + 3x Organizer, Former High-Level Competitive Athlete, Media Show Host, Nashville Business Journal 2020, 2022, 2024 40 Under 40 Nominee, 2023 Nashville Emerging Leaders Award Finalist- Education Category, Coach, and Leader.

She has a strong track record in sales with a specialty in navigating complex sales cycles, marketing, brand development, media, technology, and thought leadership development.

Her company Create and Innovate Solutions, LLC. partners with individuals who are ready to step into thought leadership, helping them shape their ideas, clarify their message, and build influence in a way that feels human, aligned, and sustainable. 1-AmandaBanks

She helps thoughtful, high-integrity people translate what they know into influence, connection, and forward movement without compromising who they are.

In 2026, she’s launching Our Humanity Network℠ bringing thought leadership-oriented media to the world to serve others.

LinkedIn: https://www.linkedin.com/in/amanda-banks-9945502b/
Website: http://www.amanda-banks.com

Transcript-iconThis transcript is machine transcribed by Sonix

 

TRANSCRIPT

Intro: Broadcasting live from the Business RadioX Studios in Houston, Texas. It’s time for Houston Business Radio. Now, here’s your host.

Trisha Stetzel: Hello, Houston Trisha Stetzel here bringing you another episode of Houston Business Radio. It is my pleasure to introduce you to Amanda Banks, founder of Create and Innovate Solutions. Amanda is a thought leadership strategist who helps integrity driven leaders clarify, develop, and distribute their message in a way that feels human, aligned and sustainable. She’s a TEDx speaker, host, and three time TEDx organizer of TEDx Old Hickory. A former corporate sales executive and competitive athlete, Amanda now focuses on helping leaders turn lived experience into meaningful influence. In 2026, she’s expanding her grassroots media platform, Our Humanity Network, to bring thoughtful, service oriented leadership to a wider audience. Amanda, welcome to the show.

Amanda Banks: Trisha, thank you so much for having me. I’m so excited to dive into conversations with you.

Trisha Stetzel: Really excited to have you on. And, uh, shout out to Dr. Kevin Dyson for introducing us. I’m sure he’ll listen to the show. All right, Amanda, tell us a little bit more about you.

Amanda Banks: Yeah. So as you mentioned, you mentioned a lot of different things. Uh, started out as a former high level competitive athlete and carried those lessons into my professional career, have a corporate background, uh, transitioned into entrepreneurship in 2020. And really since then have just been helping purpose driven entrepreneurs and leaders, um, identify and expand their ideas. I’m a mom. I’m a wife. I’m a dog mom. Um, so live a really busy life right now, and I’m just so grateful and I’m excited about the journey.

Trisha Stetzel: Yeah, I love that. And you do so many things even beyond your bio, just the things that you voiced. We do a lot of things, but before, you know, I really want to dive into how you went from corporate to entrepreneurship because I think that’s really important. But before we get there, Amanda, do people ask you often, how do you get it all done?

Amanda Banks: I’m maybe ask myself that, right? Um, I do get asked that, right? But I ask myself that as well. I think that, you know, there’s a lot of moving parts and pieces and I’ve got a very busy teenage daughter, um, that keeps us busy, right? We’re doing sports and choir and all the things, and I try to live in harmony. I don’t always win that, uh, that battle. But, you know, busyness is part of, you know, part of the journey right now. And I just try to find harmony within all the things.

Trisha Stetzel: Yeah. I love that people ask me that all the time. And I, I don’t know, I don’t compartmentalize, I don’t have a magic wand that says, hey, I’m going to get all these things done. I just do what I can. And I love that you say live in harmony. Uh, and maybe we’ll circle back around to that a little bit later in our conversation. So let’s start with this. You moved out of corporate and into entrepreneurship, specifically in this thought leadership space where you’re serving others in this space that you work in. What what led you to move away from this corporate position into doing your own thing?

Amanda Banks: Yeah. So in March of 2020, my daughter’s school got destroyed by a tornado. So right before Covid was a thing, um, we had, you know, our daughter, who was, I believe, in fourth grade at the time, if I’m remembering correctly, um, at home. And so, you know, throughout the following weeks and months, you know, we started having the conversations around those harmony discussions around how can we create harmony within the family unit? And quite frankly, it was it was not there. So that’s really what kind of forced me into entrepreneurship. So I didn’t intentionally say I’m going to have a corporate background and then at some point go into entrepreneurship. So it was more of a forced experience. Um, but it’s been one of the best, I guess, learning lessons that I’ve experienced in my entire life.

Trisha Stetzel: Yeah. So what’s really shifted for you, moving from working for someone else to owning your own day or owning that harmony?

Amanda Banks: You have to be really mindful of who you are as a human being. And I think that that is something that we don’t spend a whole lot of time exploring. And all of the things, all the tendencies are really exemplified in entrepreneurship because it’s you like everything stops with you. Um, you may have strategic partnerships or teams, but you know, a lot of the mindset challenges or a lot of the tendencies that you carry that may not be exemplified in a corporate role really get highlighted when you become the the one stop shop of trying to run your own business.

Trisha Stetzel: Yeah, absolutely. So, Amanda, how do you decide who, who you spend your time with professionally? Because you are a busy professional and you do want to create this harmony in your personal and your professional life. How do you choose who you’re spending time with?

Amanda Banks: I think it evolves. It evolves over time. And I’m a process driven person. I’m my mind thinks through strategy. So for example, you know, I know a lot of people want coffee meetings. Like that’s a new, a new thing in business is let’s set up a 30 minute coffee meeting. And those add up really, really, really quickly. So one of the things that I did this year was say, you know what, let’s, um, rather than me doing one on one with all these different coffee meetings, let’s create a monthly group where if you want to have a coffee meeting, we just get together as a group. And so to your point, I think it’s a strategy on time management. It’s also a boundary setting thing of like, what am I going to apply my time and my resources to? And being very mindful of that, knowing when I’m living within harmony of that or living in not in harmony in that. Um, and so I think it’s a strategy thing is being very mindful of this is the time that I just have, it is what it is. We can’t add additional time to our day. Um, and being able to ensure that you’re still spending time with as many people that you want to be spending time with, but being very strategic about that.

Trisha Stetzel: Yeah, absolutely. And one of the things I love to talk about is who’s in your room and the importance of the relationships that we’re building. So as you’re, you’re meeting new people, you still have relationships with people that you’ve met a long time ago. How important is it for you to be in the right room with the right people?

Amanda Banks: Oh, it’s everything like neighborhood Community network. All of those things are. Those are so incredibly important and everything that we do. You know, we just had a massive ice storm in Nashville. And I didn’t really think about the importance of neighborhood recently. And when that ice storm hit, you know, who are the people that are asking, what do you need? It’s your neighborhood. So, you know, I think that it’s everything.

Trisha Stetzel: Yeah, I, I agree with you. I get goosebumps when you talked about the whole neighborly thing and the people that are going to be there for you when something happens. And it’s not just about one room, it’s about the rooms that you’re in. I recently discovered that I may have been hanging around in some of the wrong rooms, where I kind of felt like I was the person that everyone was coming to. And then I discovered Amanda, a room where I wasn’t the biggest, strongest, fastest, most intelligent person in the room, and it was very fulfilling for me. Have you discovered that your rooms have different intentions when it comes to what you’re learning or giving?

Amanda Banks: So my intentions are always to just simply be and learn or to teach one of those two things, depending upon the rooms that I’m in. And to your point, I think, you know, the diversification of the spaces in which you’re showing up is incredibly important. You know, I know oftentimes it’s very easy as leaders or whatever to get stuck in our silos and to only show up in spaces, spaces in which we seemingly belong. But I think that there’s something really beautiful about showing up in different industry spaces or different, you know, just places that you seemingly shouldn’t belong in. So I love to just randomly show up to maybe a real estate mixer or just something that can keep me sharp and help me get a better perspective on what other industries or other people just in general are facing.

Trisha Stetzel: Yeah, absolutely. Thank you for that. And I think a lot of us find ourselves. We’re not sure we have the right room. Are we hanging around with the right people? I feel like if if we eventually decide we’re the smartest person in the room, that we might be in the wrong room right now. And then we can circle back to that because there’s also this giving space. And so I want to go there next. Amanda, when you and I connected a few weeks back, um, this whole value of serving others really came up and, and I, I feel compelled to have a conversation around that today because most of the people that I hang around with are, um, givers. They’re serving others and you do it in such a special way, helping people be visible without looking for the fame, if you will. So can you talk more about the work that you’re doing now with helping people create space to be visible in their businesses?

Amanda Banks: Yeah. So one of the lessons that I learned pretty quickly in my entrepreneurship journey is it’s much easier to speak and be visible and attract people to the business, rather than me having to individually try to go after all of these different people. Um, from a sales and business development perspective. And so as a natural introvert and somebody that I did not like public speaking, um, I had, I was terrified of cameras and media and public speaking, but I recognized the value pretty early on in my entrepreneurship journey of how important that actually can be. And so I leaned into those skill sets. As you mentioned, I got asked to do a TEDx talk, which was an incredible experience. Then I emceed one and then I hosted three, and I had the opportunity to work with people from all walks of life, all industries, all different visibility. Uh, you know, some people are highly visible. Other people, you know, have no social media presence at all. Um, and work with those individuals and visibility is really important in that perspective because once again, if people don’t know that you exist, then how can you show up and serve them? And so there’s this weird balance, especially for somebody that’s naturally introverted and doesn’t really care much about self-promotion, but also being a business owner and trying to find and attract the right people that you can show up and serve at your highest capacity.

Trisha Stetzel: So how do you, how do you mind set shift? So one, maybe your own personal experience going from, I’m terrified, I don’t want to do this. This is way out of my comfort zone to actually doing it for your, for, for you personally, but also for those that are listening today that may be going through that same thing. They know people keep saying, do a video, show up, do the thing, and they’re like, no, I don’t feel like it. So tell us your personal experience and then give us some maybe tips on how do we shift that mindset from where we’re at today to getting in front of the audience that you need to be in front of?

Amanda Banks: Yeah, I think that the biggest thing is comparison, right? Like we as individuals will oftentimes look at other people’s content or look at other people when they speak on stage and compare ourselves at where we’re at in our journey versus where they are at in their journey. And so everybody has to just start like you just everybody begins from somewhere. And that’s the mindset shift is like, you know, starting and using it as an opportunity to learn. Maybe it’s to learn to become a better communicator. Maybe it’s to learn how to be more comfortable on camera. Maybe it’s some other skill than it is just to post social media content or just to go and get on a stage. You know, one of my favorite things is to take people that have never done that work before and get them in in five months ready for a TEDx talk. And so that was, you know, part of what we looked for at TEDx Old Hickory was speakers that did have current visibility, but also people that maybe had never even stepped foot on a stage before. And so having that side of the experience. I firmly believe that regardless of how introverted you are or regardless of how you know self conscious, everybody has the ability to become a more effective communicator and show up in a way that is their best selves. Not comparing themselves against somebody that is different or shows up differently from them.

Trisha Stetzel: I love that being authentic and actually feeling authentic when you’re showing up. Yeah, I.

Amanda Banks: Think most people that, um, that we look at that are professional speakers, like these people have years and years. It is a craft, it is an art. It is something that takes a long time to develop. And so there’s a big curve between just getting started and then, you know, being a globally renowned speaker. But the beautiful thing is there’s always something else to learn within that journey. There’s always something to, you know, maybe it’s a technology that you learn, maybe it’s you want to, you know, learn how to have better conversations one on one with people. These are all things that in that ecosystem can be part of the equation to keep you, keep you behaviorally motivated to keep moving forward.

Trisha Stetzel: Yeah, absolutely. Even in this space, in the podcasting space, it increases my ability to be a great coach by asking questions and listening. And it’s, it’s not something you think about, right? As someone who’s doing that, but it really has increased my capabilities as a coach. And it was simple, although I didn’t know I was doing it. Amanda. It just happened.

Amanda Banks: It’s the learning lessons. I mean, I believe that we’re here to learn. That’s part of our journey. And there’s so many different components and parts and pieces that you can take from these experiences. It’s also about building value for other people and building relationships with other people. There’s something very intimate on these types of conversations, especially when you have people that don’t feel super comfortable in these spaces all the time. Um, and there’s something really beautiful about that.

Trisha Stetzel: Yeah, I agree absolutely. All right. So I know people, listeners are already wanting to connect with you. So where’s the best place for them to find you or connect with you? Amanda.

Amanda Banks: Yeah. So my website is www.com and that’s the easiest way to reach out. I’ve got a contact form if you’re interested in maybe speaking yourself or learning more about the work that I do. Please feel free to reach out.

Trisha Stetzel: I love that, thank you Amanda. Okay, I’m going to circle back to Ted. I set it in your bio. You’ve talked about it. I’ve talked about it. I know people are curious. Oftentimes you hear Ted and ears perk up. Like what? What does it actually mean? Because you taught me a lot of things when we talked just a few weeks back. So tell us about Ted and the real work behind that.

Amanda Banks: Yeah. So I am no representative of Ted or Ted as a whole. I can only speak to my journey with Ted Old Hickory, so I’ll speak to that. Um, we’ve had three events and had amazing experiences every single year. Um, and so part of what the TEDx ecosystem and TEDx Old Hickory is, is a fully volunteer led, community oriented team that says, you know what, we want to bring ideas to our local community. Let’s collaborate. And so we collaborate. We do everything from coaching the speakers to getting them ready to, to step foot on stage to building the community around it. Um, and then we host the event and it’s an amazing experience.

Trisha Stetzel: Love that. Thank you. And, and then five months of coaching, it’s all volunteer work.

Amanda Banks: It is. And not every, not every, um, TEDx event is similar. That’s the beauty of the ecosystem. Tedx old Hickory. We were able to, to within the, the, um, within the ecosystem and obviously the rules, we were able to create our own approaches. And part of that is I really wanted to better understand how to capture this individual thought leadership and really refine it to an idea and get it out to the world in a meaningful way, and do it with people that come from all walks of life, all experiences, all backgrounds. And so that was the beauty of being able to serve in that capacity and coach these individuals for five months, um, and work with them and watch them show up on the stage and deliver incredible results regardless of what experience they had.

Trisha Stetzel: I think we’re, I think we’re on to something here. Amanda. Um, I’m really excited about having this conversation around being in a place where, uh, we didn’t want to be on stage yet. We knew we needed to get out there to get in front of the audience that we wanted to serve to. What does it look like on the other side? So can you talk to me about what it what the difference is between professional presence and being an influencer when it comes to being in the public?

Amanda Banks: Yeah. So to me, there’s a difference between influence and influencer. Like oftentimes when we think about influencer, we think about a lot of noise and a lot of just doing whatever to do to bring eyes and ears, likes, follows, whatever you want to call it, to build influence. We as individuals, I believe we all have influence. I mean, my daughter has massive influence on me. So we as individual human beings, we all have our own wisdom and our own unique knowledge and experiences, and we all carry something within us that has the ability to serve other people through the influence that we have, regardless of how big or small we may perceive that influence to be. Oftentimes, I think when we think about influencers or influence, we’re looking at a very macro scale with when to me, I look at how do we build individual influence as leaders to serve the people sitting right in front of us, or to serve our families or to serve the people in our in our sphere of influence. And by doing so, how can we either become a student or become a teacher to serve other people with the knowledge and the experience and the wisdom that we have?

Trisha Stetzel: How do you find that? Amanda. So for the, for the listeners today, they want to serve. They want to be a part of something bigger. What’s one thing, just one thing that we can do to take a step forward to using the influence that we have with the right groups that we want to be a part of.

Amanda Banks: I think that’s the intentionality around it. It’s having an intentional focus of some of the things like, who are we? What are we passionate about? What services or industries do we have experience in, and what are other things that we are deeply knowledgeable in that may not even relate to our career? Um, which is oftentimes like for me, I was a gymnast, so I can talk gymnastics all day long, but I don’t do anything from a career perspective in that industry right now. So when you take a look at all four of those categories and you kind of get to the core of where the intersection is between those four things, you get to a better understanding of what are some things that are unique to me that maybe by just sharing through conversation or teaching that I can serve other people with.

Trisha Stetzel: Mhm. Oh goodness. Yes, I love that. So many nuggets today. Um, very excited about everything that you’ve offered. Amanda. What about, um, and I’m going to focus on the women for just a second. I hope that’s okay because I, I often will have conversations with women who, um, don’t feel like they have enough content or don’t want to be on camera or don’t want to fill in the blank. Um, I don’t, I’m not labeling it this, this is the word that words that I hear is imposter syndrome. So if someone, a woman today is who’s listening, struggles with that imposter syndrome, but knows they have something worth sharing. What’s the first 15 minute step that they can take this week to just start showing up?

Amanda Banks: Yeah. So this was me. Okay. I didn’t label it imposter syndrome, but when I started in this journey, I recognized very clearly if a camera is in my face, it’s going to be very easy for me to say no. Over time, I’ve become more comfortable with that. But when I first started down this journey, I had to think about how can I build a platform or an ecosystem that is going to allow me to show up at my best today and serve other people? And I knew that by conducting interviews with other people that I would not let other people down because I you know, if I say I’m going to do something, I try my best to get it done. I also like to help amplify other people’s people’s voices. So I love to give platforms where, you know, other people have the ability to share their, their amazing ideas and their amazing experience. So I think to somebody that’s tuning in that may struggle with even just like that first step to get started, I think it’s an intentionality in understanding, like one that this is something that you want to dive a little bit further into. But two, creating an ecosystem in which you can serve other people and you can take the focus off of yourself as you’re getting things started. And so once again, I had a live show that I did for a year and a half straight every single week. And I knew that if I just created that discipline and that ecosystem and that that muscle to keep things moving forward, that if I interviewed other people, rather than doing one on one, I would keep it moving. And so that’s a great strategy for when people are a little bit more introverted or not comfortable or feel like they’re weird, Like find something that you can do that helps amplify other people. And that tends to take a lot of the pressure off yourself.

Trisha Stetzel: Mhm. I love that it makes it reminds me of something I like to talk about, which is the gift that you have. It needs to get out there. You have a gift to give. So what is it? And it doesn’t have to be about you. It’s about the other person receiving it. Yeah. And if you keep it to yourself, then you’ll receive your gift.

Amanda Banks: And that’s, that’s one of the things that I’m kind of leaning into this year. And one of the things that I saw very clearly in my TEDx Old Hickory work is there are a lot of incredible people, amazing people that have absolutely no digital presence, but that their stories have so much wisdom and experience and just deep rooted knowledge. And part of that is like, if you know, and you recognize as a leader that you’re not going to follow through with, you know, maybe hosting a podcast or getting on stage or doing these things. Find other people and their ecosystems and work with them to help get your information and knowledge out there. There are those spaces available.

Trisha Stetzel: Absolutely. And the word of the day today, Amanda, is an is intentional. I’ve heard you say that multiple times and we all need to be very intentional. All right. Last topic, if it’s okay with you, I would love to talk more about our humanity network. Tell us more.

Amanda Banks: Yeah. So it is a grassroots initiative. I know that there’s a lot of complexity in media today. And really what the area of focus for our humanity network is. How can we find those people with amazing ideas and amazing stories? And how can we, you know, capture those with as much integrity and beauty as possible and bring them to the world in a meaningful way? So it’s totally grassroots. There’s not a lot of information out there about it yet, but throughout this year, we’ll start releasing some content and bringing on a contributor network and really doing some amazing work in this humanity space where it’s all geared around individual thought leadership. And how do we bring that to the world to serve other people with it?

Trisha Stetzel: And yet, one more great reason to follow Amanda.

Amanda Banks: Yeah, I’d love to connect with people. So, you know, our humanity network is really geared around people and humans, and how can we learn from one another and build from one another. So please just reach out to connect. I’m, I’m on LinkedIn. I’m very active. I provide content on LinkedIn pretty regularly. So I’m always looking to connect with new people.

Trisha Stetzel: Love that. All right, Amanda, one more time where people can find you.

Amanda Banks: Yeah. So w w amanda.com or LinkedIn. I’m very active and I produce a lot of content on LinkedIn. So if you’re looking for more content, that’s humanity esque oriented, leadership oriented, definitely connect with me on LinkedIn. And I’d love to keep the conversations going with whoever’s listening.

Trisha Stetzel: Yes. Amanda, thank you so much for your time today. I really appreciate it. And I also appreciate your, um, allowing me to be part of the balance that you’re having this week.

Speaker 4: Oh, thank you so much.

Amanda Banks: I, I’m so grateful for this conversation and so thankful for you for having me on.

Trisha Stetzel: Thank you very much. All right, you guys, that’s all the time we have for today. If you found value in this conversation that Amanda and I had today, please share it with a fellow entrepreneur, veteran or a Houston business leader ready to grow. And be sure to follow, rate, and review the show. It helps us reach more bold business minds just like yours and your business. Your leadership and your legacy are built one step at a time. So stay inspired, stay focused, and keep building the business and the life you deserve.

BRX Pro Tip: Encourage Trying

April 10, 2026 by angishields

BRXmic99
BRX Pro Tips
BRX Pro Tip: Encourage Trying
Loading
00:00 /
RSS Feed
Share
Link
Embed

Download file

BRX-Banner

BRX Pro Tip: Encourage Trying

Stone Payton: Welcome back to Business RadioX Pro Tips. Lee Kantor and Stone Payton here with you. Lee, I think today’s tip is centered around leading others in your counsel is encourage trying.

Lee Kantor: Right. When you have a teammate that tries something new and maybe didn’t tell you, I think it’s super important when someone is that brave to take an action and try something new, you should be supporting and celebrating that effort. People should be encouraged to try new things and not be shut down for doing it poorly. They can always get better, obviously, at things. And you don’t want to, you know, have a lot of people doing the wrong things over and over again.

Lee Kantor: But you need to encourage the trying part of this because so many people today are just waiting to be told what to do and they’re hesitant to try anything new. So, when somebody does take an action, encourage that action. And then, you know, you can always fix whatever it is that didn’t go as planned. And, obviously, people can always do things better. But you don’t have to be constantly reminding people of their deficiency. A lot of times they already realized, “Oh, that didn’t go well,” and they’re embarrassed.

Lee Kantor: So, I think you’re going to get better results over time if you encourage more people to try new things without that fear of embarrassment, and that’s going to create a better world for all of us. Some of us focus more on criticizing, and I don’t think that you want to have a team full of people that are negative and critical. You know, some of those people that are trying new things will stumble upon something and build something great. Don’t be a dream killer. Be a dream builder.

BRX Pro Tip: 5 Rules of Thumb for B2B Selling

April 9, 2026 by angishields

BRXmic99
BRX Pro Tips
BRX Pro Tip: 5 Rules of Thumb for B2B Selling
Loading
00:00 /
RSS Feed
Share
Link
Embed

Download file

BRX-Banner

BRX Pro Tip: 5 Rules of Thumb for B2B Selling

Stone Payton : And we are back with Business Radio X Pro Tips. Stone Payton, Lee Kantor here with you. Lee, B2B selling really is different than other forms of selling in a lot of ways. But what are some key tenets of B2B selling that we need to be aware of?

Lee Kantor: Yeah. For me, there’s a few rules of thumb that hold true in B2B. And like you said, it’s a lot different than when you’re selling directly to a consumer. And it’s more of kind of they’re going into a store to buy a thing, and you’re just selling them the thing that you have in the store.

Lee Kantor: Number one, in B2B selling, I think it’s important to focus on building relationships and trust. That goes a long way to selling more than just making a sale in a transactionally minded way. So relationships are critical in terms of selling because you have to be thinking in the long term all the time. It can’t be done in a transactionally minded way.

Lee Kantor: Second, having deep expertise in your prospect’s industry and true understanding of their pain points aren’t nice to have. Those are must-haves. The more you understand the industry, the more you understand the pain points that your prospects are having, the better you’re going to be able to solve their problem and to help them get the outcome they desire.

Lee Kantor: And third, when you’re selling, you have to focus on value and ROI. You can’t focus on, you know, the cool thing that your product or service does. The features aren’t as important as the value that the features deliver. So focusing on value and ROI not, you know, the cool package that’s in or how pretty it looks.

Lee Kantor: Number four, B2B sales always take longer and involve more stakeholders than B2C sales, so patience and persistent follow-up is critical. And if you don’t have systems for that, you’re going to run into problems and get frustrated.

Lee Kantor: And number five, don’t neglect meeting face to face. Building real human-to-human relationships and rapport helps you address concerns, answers any questions, clarifies issues. And it’s all done in a more timely manner than this back and forth using kind of digital, you know, emails or texts or more impersonal things. So don’t hide from face to face. If you want to be successful, you’re going to have to spend some time face-to-face with the people you’re selling to.

Unlocking the Secrets Behind Police Hiring: Veteran-Focused Training That Makes a Difference

April 8, 2026 by angishields

VBR-ArmoganCT-Feature
Veteran Business Radio
Unlocking the Secrets Behind Police Hiring: Veteran-Focused Training That Makes a Difference
Loading
00:00 /
RSS Feed
Share
Link
Embed

Download file

In this episode of Veteran Business Radio, Lee Kantor interviews Frank McGaha, founder of Armogan Consulting and Training. Frank, a Navy veteran and former federal law enforcement officer, explains how his firm helps candidates — particularly veterans — navigate the complex law enforcement hiring process. He describes services ranging from online courses to one-on-one coaching, helping candidates avoid common pitfalls like misunderstanding legal terminology during polygraph screenings.

Frank-McGahaFrank McGaha is a seasoned federal law enforcement professional and training specialist with a career grounded in service, integrity, and operational excellence.

Before entering law enforcement, Frank served six years as a U.S. Navy helicopter crew chief and gunner, completing three deployments to the Middle East and leading high-risk aviation operations.

Following his military service, Frank transitioned into federal law enforcement with the National Park Service, where he operated as a remote and backcountry law enforcement officer.

In this role, he conducted a wide range of enforcement operations and served as a lead responder for high-risk search and rescue missions—experience that shaped his belief in decisive action, ethical conduct, and the importance of rigorous training.

Episode Highlights

  • Overview of Armogan Consulting and Training’s mission and services.
  • Assistance for veterans and prospective law enforcement officers in navigating the police hiring process.
  • Various stages of the law enforcement hiring process.
  • Coaching and training methods offered, including online courses, group coaching, and one-on-one mentoring.
  • Importance of ethical policing and community trust in law enforcement.
  • Challenges candidates face during the hiring process and how to overcome them.
  • The significance of proper articulation and understanding of legal terminology in applications.
  • Insights on the future of law enforcement and the potential for cultural shifts within the profession.

Transcript-iconThis transcript is machine transcribed by Sonix.

 

TRANSCRIPT

Intro: Broadcasting live from the Business RadioX Studios in Atlanta, Georgia. It’s time for Veterans Business Radio, brought to you by ATL vets, providing the tools and support that help veteran owned businesses thrive. For more information, go to ATL vets. Now here’s your host.

Lee Kantor: Lee Kantor here. Another episode of Veterans Business Radio. And this is going to be a good one. But before we get started, it’s important to recognize our sponsor, ATL vets, inspiring veterans to build their foundation of success and empowering them to become the backbone of society after the uniform. For more information, go to ATL vets.org. Today on the show we have Frank McGaha. He is with Armogan Consulting and Training. Welcome.

Frank McGaha: I appreciate you having me on. Thank you.

Lee Kantor: Well, I’m excited to learn about your practice. Tell us about Armogan consulting and training. How are you serving folks?

Frank McGaha: Yeah. So we, uh, we’ve kind of branched out into a law enforcement training firm, mostly starting off with new officers, helping new officers navigate not only the police hiring process, but then the early stages of their career so they can set it up successfully. You know, go out there, support the community, be ethical officers, get out there and kind of help build back that camaraderie, that trust with law enforcement in the communities they serve, everything along those lines. That’s the quickest way to sum it up.

Lee Kantor: So what’s your backstory? Uh, what made you the right person to be taking on this challenge?

Frank McGaha: Yeah. Whether I’m the right person or not is yet to be seen. But ultimately, I did, you know, six years in the Navy rotated out after that, got into federal law enforcement, became a backcountry law enforcement ranger with the National Park Service. And then lateraled up to Washington, D.C. with another federal agency. And just throughout my career, I was blessed. I had really good mentorship, really good guidance. My career was able to to take off. I was able to get a lot of training, a lot of instructorship. And then ultimately my, my military injuries started coming back to bite me. And patrolling out there on the street wasn’t conducive anymore. So I rotated out into instructing full time. And then I did what every veteran and law enforcement officer that decides to step back does. And I created a consulting and training firm. And, uh, and then that was, that was rough at first because we were kind of doing a gambit of everything. And then I, once again, good guidance, good mentors from some people, and then just listening to the right people and getting some self-investment and training in myself, I managed to niche down to where we are now, Which now we’re actually expanding and going back the other way and bringing in additional things. But ultimately we’re, we’re, we niche down to law enforcement candidate training and, and prep and everything like that. And it just took off. And we’ve been blessed ever since.

Lee Kantor: So you’re a bridge for a person who says, you know what, I’m thinking about getting into law enforcement and you help prepare them to have a successful career. Or are you part of are you part of the, you know, the, the police academies and things like that?

Speaker 4: So we’re, we’re prior to that.

Frank McGaha: So most people don’t understand the rigors of going through the law enforcement hiring process. A standard hiring process looks like this, a written exam followed by a physical exam, followed by a board interview with, you know, anywhere between 3 to 10 officers or what have you, um, followed by a chief’s interview, followed by a background packet, which is roughly 60 pages of your entire life that you have to get perfectly accurate, followed by a background interview followed by a polygraph prescreening form, which is another, you know, 1020 pages of criminal history, followed by a polygraph pre-interview, followed by the actual poly, followed by polygraph post interview, where they’re actually allowed to lie to you and tell you, hey, I saw that you were lying. What was going on here? Um, followed by a a medical evaluation, a psychological evaluation, both test and interview and then potentially even a community review. So there’s a lot of stages to the hiring process. And a lot of good candidates have no experience or have no knowledge or no, uh, no one to reach out to to help navigate it. And, you know, a lot of things like understanding what legal terms mean when it comes to criminal history can really fry a candidate, even though they might be one of the best candidates out there.

Lee Kantor: So how do you deliver your consulting and training? Is this something that’s one on one group training or is it, you know, do do I do it on my own pace virtually? Like how does it work?

Frank McGaha: All the above. So the way that we do it is we have, um, we have a community and, uh, online course access program or you can go in, you’ll get access to, uh, two instructors and, uh, live calls with myself or even another instructor, you know, weekly, uh, where you can come in, ask questions. That’s one aspect of it. And then there’s some other things in there. We just incorporated our new fitness instructor where she’s teaching two classes a week just in our community and online, um, course access program. And then we have our group coaching where you get assigned a primary instructor, you can sign up for individual calls with them from time to time and everything like that. Plus you get everything that’s in the community, of course, and you get additional community calls as well. And then after that, we have our one on one coaching where you have your primary instructor, you’re in private calls with them for a certain amount of time, going all the way through every stage and preparing you every step, helping you pick the departments that not only are you eligible for that are the right fit based on what you’re telling us, and then walking you through every step of the process for articulation and success.

Lee Kantor: So, um, as part of your service, kind of maybe telling someone, uh, giving them some tough love of, hey, maybe this isn’t for you.

Frank McGaha: All the time, all the time. Yeah. There’s times now ultimately we don’t get to make that decision, right? That’s up to a department. But there’s some critical factors that will, um, that will immediately disqualify any candidate. Let’s take the military for instance. Um, most people don’t understand that if you receive a dishonorable discharge from the military, you can never be law enforcement because you lose your right to carry and possess a firearm. So a dishonorable discharge is an immediate disqualification from any law enforcement role whatsoever. It could be anything along those lines. You know, if you’ve ever, uh, have major, uh, substance use, those can be immediate disqualifiers. Obviously criminal history can be a major, uh, disqualifier depending on what level. Um, now we don’t typically see individuals that have these permanent disqualifiers too often because a lot of times that is a Google away. You can Google, hey, am I eligible for law enforcement based on this? But other times people will just not know how to articulate something as simple as a past traffic infraction. Some people think of past traffic infraction might rise to the rank of a misdemeanor. And miss mark that on maybe their background package or something like that.

Lee Kantor: So, uh, do you mind sharing some advice for that person that’s considering this? What are some of the ways they can maybe, like you said, rearticulate some of their past struggles or weaknesses so that they don’t look that way when they’re applying.

Frank McGaha: Yeah, this is one I typically love a lot. I’ll see this all the time is have you ever have you ever operated a motor vehicle while intoxicated? Um, and most people will mark yes to that because maybe they, they consumed an alcoholic beverage at, uh, at, you know, maybe a party or a restaurant with their, with their spouse or a friend or what have you. Um, but then two hours had passed. They consumed food and water, but in their mind, hey, I consumed alcohol. And then I operated a motor vehicle roughly 2 to 3 hours later. Well, it’s not necessarily based on time. I mean, time has a factor of it, but it’s the laws. Don’t say, hey, you cannot consume alcohol the day or you cannot operate a motor vehicle the same day you consume alcohol. Well, if that was the law, then you could consume alcohol at 1158 at night and then operate a motor vehicle at 1202 the next morning. Right. And you’d be legal. No, that’s not the standard. The standard is were you inebriated? Were you intoxicated and were you unsafe to operate a motor vehicle? The nice part about that is usually there’s a legal standard of 0.08 across the nation. For that. Every country might have a different one. But typically here in the US that’s what it is. So a lot of times someone will say, hey, yeah, I operated a motor vehicle after consuming alcohol. And I tell them, that’s not the question. The question was, was it were you intoxicated? And if you were, you need to put that up whether you were caught or not. But if you consumed, you know, a glass of wine at dinner and then you guys went for a walk and three hours later you drove home. Chances are you were probably not under the standard of legally intoxicated.

Lee Kantor: And that’s something that the candidate might think they’re being honest because especially if they know there’s a lie detector test coming around the corner. So they might be just preemptively kind of eliminating themselves.

Frank McGaha: Yeah, exactly. Something as simple as that. You know, our fastest candidate we ever got hired. We got her hired in under two months, and she almost admitted to three felonies. She’s never committed just because she couldn’t understand the legal jargon of how, you know, things are written. You know, most people will think of, you know, like Grand Theft Auto, right? They think, hey, that’s stealing a car. But in some states, the legal terminology might, might be unauthorized use of a motor vehicle.

Lee Kantor: Right? So they sound the same, but they could be vastly different.

Frank McGaha: Yeah. And someone’s thinking like, oh, yeah, unauthorized use of a motor vehicle. One time I borrowed my mom’s car when, you know, she was out of town because my vehicle broke down and I had to go to work. Well, I didn’t explicitly have permission to borrow it at that time. I’m like, all right, well, were you insured and licensed driver on the vehicle? Well, yeah. Okay. Were you? Was there any reason that you couldn’t borrow it? Was it reported stolen or anything like that? Well, no. Well, then that’s probably not a felony conviction.

Lee Kantor: Right.

Frank McGaha: Of a stolen vehicle.

Lee Kantor: So now that you’ve, uh, worked with, I would imagine at this point, it’s thousands of candidates, right?

Frank McGaha: At this point, yeah.

Lee Kantor: What is kind of what’s your gut feel about the future of law enforcement? Are you okay with how, uh, you know, are these future leaders entering the field? Are you are you bullish or bearish?

Frank McGaha: I’m always optimistic because you have to be right, at least from my point of view. If I didn’t feel that I could make an impact or that there wasn’t hope, then what’s the point of even doing it? Um, so yeah, I’m very hopeful. You know, the big thing that I found with the law enforcement officer, let’s, let’s go to the veteran, right? With all the contention around law enforcement, someone’s a, a veteran or let’s say their, their military member. And you know, everyone, people will walk up and say, oh, thank you for your service. Thank you for your service. Um, you know, thank you for everything you do. And then six months later, they just graduated the police academy. And then it’s. Oh, I hate you. You’re the worst thing possible. Uh, and I what changed between that person in six months besides them just going to. They haven’t even operated as a law enforcement officer. So a lot of it, just like anything else in the world, is just misunderstanding. But at the same point in time, I remain optimistic that if we can get to training, especially at an early point, you can get officers to go out there, be ethical, serve their community, because that’s the role of a law enforcement officer and and protect the community like they’re supposed to.

Lee Kantor: Now, do you see the culture maybe changing of the the police in terms of, you know, the serve and protect, like you mentioned, you know, being more serving than it is being kind of punitive and looking for, you know, um, you know, kind of throwing their authority around.

Frank McGaha: Yeah. So, uh, I’m not going to sit here and say every officer is, is a good officer. Matter of fact, the whole reason we do this is to try and put good officers on the street to eventually have, or hopefully have more good officers than bad officers. Um, officers are, are humans, right? They, they can have a bad day. They can be, uh, their child could be, you know, in the hospital, they could be going through a divorce. They could have spilled coffee on themselves that morning. Uh, now, the thing with that is I don’t think that gives law enforcement excuse. No one held a gun to anyone’s head and said, you must become a police officer. So in my training, everyone has to understand you signed up for this. You knew what you were getting into. You signed up for this. You don’t get to sit there and have frustrations with the community in which you serve. Doesn’t mean you’re going to deal with some of the worst people in in the world. You’re also going to deal with some people that are just having the worst day of their life, and your presence might not necessarily make it better. So with that regard, if I can train officers beforehand before a, a another officer that maybe is already jaded or, or has an issue or has bad training habits, if I can train them beforehand and get them out there and say, hey, don’t lose your way. No matter what anyone tells you, remember what you got into this for. Remember, you wanted to help people. Then I think we have a better shot of of changing that perception, um, with the individuals who maybe don’t necessarily agree with law enforcement.

Lee Kantor: Now, is there a story you can share? Don’t name the name, but maybe a person that came to you was maybe, you know, maybe in your eyes wasn’t a great candidate, but after the training was able to, um, you know, become the police officer and have a successful career.

Frank McGaha: Well, I’ll give you one that’s a bit of, of both. Um, because it’s not always just the candidate. Matter of fact, a lot of times it’s. It’s the department or maybe even the department’s third party evaluator. So I had a candidate. I can’t name names, but I had a candidate. She went through the hiring process, went all the way through, and she failed the psych. She failed the psych because the psychologist, she she announced to the psychologist that she was a devout Christian. And the psychologist broke all professional decorum and said, hey, well, I’m an atheist, and I think your Christianity is a detriment to law enforcement and failed her. Now, obviously she didn’t write that in a report. I think what was written in the report was individual does not possess the right coping mechanisms to deal with stress. Right. Of course, that’s that’s the political way to write it. Uh, candidate goes through, uh, tries to go through another agency, goes through another psychologist, rattled from the first one fails the second psychologist. Well, this is two failed psychologists that that, you know, a normal person would say, I shouldn’t even say a normal person. Some people would say, hey, that person doesn’t. If they can’t pass a police psychological exam, that person doesn’t need to be a police officer. But what really happened was they failed one psychologist because of a bias, right? And because they couldn’t properly articulate themselves and deal when the psychologist, you know, hit them with something completely unprofessional like that, they didn’t they didn’t expect that going through such a highly professional career path.

Frank McGaha: And then the second psychologist was shortly after the first one, so just relied on what the first one had said, right. Then the then they go through, they reach out to to me and to Armageddon. And we sit down and we discuss it. And I said, hey, here’s where your articulation hurdles are. This is where you’re struggling. Ironically, she went to another department, and that department used the same exact psychologist company as the first one, and it had only been eight months. So typically psychologists won’t even give you a fair chance until after a year of 12 months for a rereview. But it was with the same psychologist company and she got to sign the same psychologist. Well, a couple months of of guidance and coaching and instruction, she went back past with the same original psychologist from an eight month time frame, from the first time she visited her to the second time. And the psychologist said, you’re like a whole new person. Completely changed. Came back to me in tears, saying, Frank, I’m more rooted now in my Christianity than before. You just taught me how to articulate it.

Lee Kantor: And that’s really the power of coaching, right, where you’re able to help a person kind of get out of their own way and give them the tools and resources so they can be the best them when they need to be.

Frank McGaha: That’s exactly I say all the time. If I can get you to flip that switch in your brain. And here’s the funny part is the training I’m giving them is all the the courtroom and articulation training that I got throughout my law enforcement career. I’m just giving it to them ahead of time so that they can effectively use it to present themselves the best way possible.

Lee Kantor: Right? And you’re, you’re teaching it to them in a safe environment. Where in your world before they even are in in the room with these people, you’re giving them a chance to practice.

Frank McGaha: Mhm. Yeah. You’d be surprised how many people will stumble on the question. Tell me about yourself and some. A simple guidance of take your resume, invert it, read it from past to present, and sprinkle in little affectations or little examples of your personal life. And there’s your perfect answer as to tell me about yourself.

Lee Kantor: So what do you need more of? Uh, how can we help you?

Frank McGaha: I mean, well, I appreciate one you having me on. It’s always a pleasure to come out here and share the story and share the growth and all the all the success we’ve had already. We’re we’re just out here sharing what’s going on, you know, trying to some people say bridge the gap between law enforcement and the community. I don’t like that term. Law enforcement is literally community members. They take off the badge and they take off the uniform. I want everyone standing side by side. So the big thing is just going out, reaching out to people, letting them know that, hey, law enforcement is still there. There’s still individuals that have that true passion of community service, of sacrifice and giving back to the community. You know, from where we stand, we’re, as I said, we’re blessed. The company is growing. We just closed on our new, um, our new training center here in Western North Carolina. So we have new trainings and everything like that coming out. We have new programs coming out not only for existing, our officers that are getting hired, but then help them stay protected as they, uh, as they are going through their early stages, such as the academy and their field training, because they’re not done. Once they get hired, they’re still in training and everything like that. And sometimes they might run into a bad FTO. So we’re signing up agreements with certain organizations to help give them some like administrative protections and things like that. But for us, it’s just sharing, sharing the information out there. And, and that’s where we’re at. So we thank you for that already.

Lee Kantor: And then you’re trying to get in front of people who are considering, uh, the police, uh, as a, as their next move. And you want to help them be as prepared as possible when they take that step to apply and to successfully go through the process.

Frank McGaha: Yeah. I mean, we put out just original pieces of content and it’s repurposed through multiple platforms, but we put out nine pieces of original content a week for free and guidance and answering questions and things like that. So it, they don’t even have to jump onto an actual paid mentorship program. If they can filter through all the content and they’re decent at research and can go out there, filter it now, it doesn’t give them direct guidance for their situation. But at the same point, all that information is out there for free. We put it out every single week, like I said, with with different contexts for different whether it be the psych review, whether it be the polygraph, whether it be a board interview, uh, what have you. And so people, if they’re looking to pursue a career in law enforcement or some type of emergency services, we’re always out there to offer them any guidance we can. But ultimately, like I said, the real goal here is to just put good officers on the street so that they can, you know, work hand in hand with their community that they serve.

Lee Kantor: And they could be anywhere in the country. Right. This isn’t just limited to where you’re at.

Frank McGaha: Oh, I mean, we’ve helped count. We’ve we have multiple candidates in Canada. We’ve helped candidates in south, uh, South Africa, Australia, uh, England. So I mean, typically we operate out of the North America region, but in the US. But yeah, we’ve helped plenty of people within Canada and other countries as well.

Lee Kantor: Well, Frank, thank you so much for sharing your story today. You’re doing such important work and we appreciate you.

Frank McGaha: I appreciate it. Thanks again for having me.

Lee Kantor: All right, this Lee Kantor, we’ll see you next time on Veterans Business Radio.

  • « Previous Page
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • …
  • 1338
  • Next Page »

Business RadioX ® Network


 

Our Most Recent Episode

CONNECT WITH US

  • Email
  • Facebook
  • LinkedIn
  • Twitter
  • YouTube

Our Mission

We help local business leaders get the word out about the important work they’re doing to serve their market, their community, and their profession.

We support and celebrate business by sharing positive business stories that traditional media ignores. Some media leans left. Some media leans right. We lean business.

Sponsor a Show

Build Relationships and Grow Your Business. Click here for more details.

Partner With Us

Discover More Here

Terms and Conditions
Privacy Policy

Connect with us

Want to keep up with the latest in pro-business news across the network? Follow us on social media for the latest stories!
  • Email
  • Facebook
  • Google+
  • LinkedIn
  • Twitter
  • YouTube

Business RadioX® Headquarters
1000 Abernathy Rd. NE
Building 400, Suite L-10
Sandy Springs, GA 30328

© 2026 Business RadioX ® · Rainmaker Platform

BRXStudioCoversLA

Wait! Don’t Miss an Episode of LA Business Radio

BRXStudioCoversDENVER

Wait! Don’t Miss an Episode of Denver Business Radio

BRXStudioCoversPENSACOLA

Wait! Don’t Miss an Episode of Pensacola Business Radio

BRXStudioCoversBIRMINGHAM

Wait! Don’t Miss an Episode of Birmingham Business Radio

BRXStudioCoversTALLAHASSEE

Wait! Don’t Miss an Episode of Tallahassee Business Radio

BRXStudioCoversRALEIGH

Wait! Don’t Miss an Episode of Raleigh Business Radio

BRXStudioCoversRICHMONDNoWhite

Wait! Don’t Miss an Episode of Richmond Business Radio

BRXStudioCoversNASHVILLENoWhite

Wait! Don’t Miss an Episode of Nashville Business Radio

BRXStudioCoversDETROIT

Wait! Don’t Miss an Episode of Detroit Business Radio

BRXStudioCoversSTLOUIS

Wait! Don’t Miss an Episode of St. Louis Business Radio

BRXStudioCoversCOLUMBUS-small

Wait! Don’t Miss an Episode of Columbus Business Radio

Coachthecoach-08-08

Wait! Don’t Miss an Episode of Coach the Coach

BRXStudioCoversBAYAREA

Wait! Don’t Miss an Episode of Bay Area Business Radio

BRXStudioCoversCHICAGO

Wait! Don’t Miss an Episode of Chicago Business Radio

Wait! Don’t Miss an Episode of Atlanta Business Radio