BRX Pro Tip: How to Lower Your Stress
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BRX Pro Tip: How to Lower Your Stress
Stone Payton: [00:00:00] And we are back with BRX Pro Tips. Lee Kantor and Stone Payton here with you this afternoon. Lee, let’s talk a little bit about how to lower your stress.
Lee Kantor: [00:00:10] Yeah. Stress is real and it affects different folks in different ways. But you just can’t ignore stress levels and, especially, when there’s chaotic times like there are now, a lot of people’s stress levels are getting out of whack. Something that I find useful and that helps keep my stress levels under control is that I like to focus on what I can control and I don’t spend as much time on what is out of my control.
Lee Kantor: [00:00:37] So, obviously, you can influence some things in your life, so just work on those things. And for all those things that you don’t have control over, you’re just going to have to let them go. Worrying about things that you can’t control or influence is overwhelming. So, I find it’s much better to focus on creating systems that help you do your own work more efficiently and productively. So, it’s better to identify help in the areas that you need the advice in. Because you only have so much energy and time and use those resources wisely. You can’t control everything. Just focus in on what you can control and just make those things as good as they can be, and you’ll see your stress levels will lower.
Dr. Lauren Powell with The Equitist
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Recently named among Fortune’s 40 Under 40 in Healthcare, Dr. Lauren Powell is the President & CEO of The Equitist–a boutique public health consultancy focused on moving from health equity in theory, to action.
Formerly the Director of Health Equity for the Commonwealth of Virginia, Dr. Powell was the youngest Black woman and the first with a PhD to serve in this powerful role where she led statewide strategic plans and initiatives towards pushing Virginia’s 8.5 million residents closer to health equity.
Dr. Powell has an established track record as a community-engaged, social epidemiologist with doctoral training on leveraging data for equity. She earned a Master in Public Administration at the Harvard Kennedy School of Government, and a Doctor of Philosophy in Clinical and Population Health Research at the University of Massachusetts Medical School. Dr. Powell deeply values mentorship and community engagement. She actively seeks opportunities to help mold and encourage the next generation of leaders in health equity.
Follow The Equitist on LinkedIn.
What You’ll Learn in This Episode
- Racism as a public health issue
- Impacts of Covid on communities of color
- What is health equity?
- Why we should all care about health equity
- The Equitist: what they do
- April: National minority health month
SOS E2: Jacob Barr & Paul Mendoza, iRapture.com
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GUESTS:
Jacob Barr, Owner of iRapture.com
iRapture.com
520-232-2121
jacob@irapture.com
iRapture.com
SOCIAL MEDIA: Facebook | Instagram | LinkedIn | Twitter |
My backstory – I am a follower of Jesus. I am blessed with a beautiful and sharp wife who shares this adventure through life with me. Her name is Heather and she helps me make good decisions :) My children are amazing: Kaylie the creative photographer, Jocelyn the organized and caring, Jacob the smart thespian, and Brooke my little friend who is also a small artist.
My education is grounded in an Entrepreneurship degree from the University of Arizona Eller College with a Bachelor of Science in Entrepreneurship – so it makes sense that I run a company.
Working on projects that align with God’s will is where the passion gets poured in. I really enjoy working to help pregnancy centers save lives and support people who need help.
Please reach out to me with your ideas – I love connecting and sharing ideas.
More About Jacob Business:
iRapture.com is where I get to express creative ideas and work with lots of people. I enjoy working with pregnancy centers, faith-based organizations, and businesses across the country. I enjoy learning about what people need and how their organization works, so I can help them achieve their goals through online marketing work.
Over the past 21 years, I have had the opportunity to work on countless website projects (probably about 2000 or so – but it feels like they are countless).
Paul Mendoza
Paul Mendoza is Co-Founder of Vib’n. For the last 4 years, his purpose has been to help our community by providing education to our youth and local businesses. He has worked with organizations like Local First AZ, Nogales Community Development, YWCA, Tucson Hispanic Chamber of Commerce and The Santa Cruz County Superintendent’s Office among many other organizations that, he says, have given him valuable knowledge in return. As a kid who grew up on the border with a very hard-working family, he is humbled to make empowering others his life’s work. From Vib’n Certified Youth Camp, where kids cultivate skills that will empower them into their future, to workshops created exclusively for our local business community’s needs, he feels there is nothing more gratifying than seeing participants start believing in themselves. His advice to Tucson: Keep V ib’n!
HOSTS
Don Zavis
Don Zavis is an accomplished executive with a successful history of taking private and public organizations to new levels of sales and profitability. He has an outstanding record of hiring the highest level of sales achievers, training them to their fullest potential, and consistently coaching them to perform in the top 10% of their industries. He has a unique ability to create a “sales culture” across the entire scope of the organization while fostering an environment of mutual achievement and reward. Professional education includes over 6,000 hours of practical, actual training.
Achievements
- Responsible for the sales development of over 3,000 sales professionals
- Trained / Coached over 1 Billion Dollars of revenue production
- Personally purchased and profitably sold 23 business’s in differing industries
- Ranked in the top 5% of Sales Trainers and Coaches nationwide
HWW E29: Catherine Okoroh, VP of Mortgage Lending
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About Catherine Okoroh
Catherine Okoroh, VP of Mortgage Lending/Renovation Specialist
4315 S. Cottage Grove Ave. , Chicago, IL 60653
NMLS ID: 227286
O: (708) 995-3080 – C: (708) 351-7268 – F: (872) 206-4163
A highly experienced, Residential Lender for more than 20 years. Catherine grew up on the Westside of Chicago and is an avid Financial Mentor to many who see her lending services.
She has helped tens of thousands become homeowners over the years and continues to educate and provide the customer service she believes everyone deserves.
She also served as the Director of Financial Literacy for a Not-for-Profit Organization and was the 1st Financial Coach for the City Colleges of Chicago, where she was able to design and implement the first ever financial literacy program in a city college setting.
She has helped many of her past students and continues to provide financial education in various volunteering capacities. Catherine is married and has two children.
She loves to bake, spend time with friends, play board games, watch good movies and any outdoor activities. She loves to laugh and enjoys life to the fullest.
See some of Catherine’s Articles, reviews, and educational links below. She is looking forward to making your acquaintance and helping all that reach out to her for assistance.
ARTICLES
https://www.mpamag.com/site-search/?keyword=catherine+okoroh
https://www.mpamag.com/news/turning-a-turndown-into-a-triumph-245520.aspx
Article – Catherine Okoroh Quoted in National Publication with readership in the millions.
https://time.com/nextadvisor/mortgages/no-closing-cost-mortgage/
ZILLOW REVIEWS
https://www.zillow.com/lender-profile/CatherineOkoroh/ – Reviews from my clients.
EDUCATION LINKS
Money Mondays – Joseph Business School (2021)
https://www.youtube.com/watch?v=3zXndTe03K4
https://mayaakai.com/the-credit-hour-of-power/ (2020)
Real Talk About Renovation (2019)
https://www.youtube.com/watch?v=gMUeV7IrW9M
Credit Hour of Power with Maya Akai – WVON (2014)
https://www.blogtalkradio.com/mayaakaipresents/2014/10/02/the-maya-akai-show-the-credit-hour-of-power-with-catherine-okoroh-9-25-14
**LICENSED IN: MD, GA, IN & IL**
HIGHLY EXPERIENCED IN: RENOVATION, VA, FHA, CONV OR DOWNPAYMENT ASSISTANCE PROGRAMS.
About the Host
Karen M. Fisher
Senior Loan Officer
NMLS ID# 180167 – AZ MLO Lic# 0911886
Summit Funding, Inc.
5151 E. Broadway Blvd., Ste. 700
Tucson, AZ 85711
Branch NMLS ID# 1464335 – Summit Funding, Inc NMLS ID#3199
AZ Lic# 0925837 – Equal Housing Opportunity 
(520) 447-2279 Direct Phone
Karen.Fisher@SummitFunding.net
www.OurNeighborsOurHeroes.com
As a Senior Loan Officer, I originate residential home loans (1-4 Units) for purchase or refinance transactions for owner-occupied, second homes, or investment properties. I am licensed in the State of Arizona; however, I can connect you to great mortgage loan officers anywhere in the United States or Canada. I have been a loan officer for just over 20 years. In the prior 17 years, I was a Realtor, an Associate Broker, Branch Manager, and Designated Broker. My beloved husband Scott and I have been married for over 37 years, we have an awesome daughter Allison who is engaged to her Gonzaga University sweetheart, Enrique. I love to read, travel, hike, golf, camp, entrepreneurial ideas, inventions, animals, and children. My key to success is to focus on excellence, not perfection, and being growth-minded.
IMPACT E5: Steve Asp, Catalina Mountain Elks Club #2815
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Steve Asp, Exalted Ruler
Catalina Mountain Elks Lodge #2815
6045 N Oracle Rd
Tucson, AZ 85738
520 825-0893 / 503 680-0007
sfasp2002@gmail.com
bpoe2815@arizonaelks.org
Raised in a small town in northern Illinois. Served in the US Army from 1964 to 1967. Bachelor’s Degree in Law Enforcement Administration from Western Illinois University, Master’s Degree in Police Science from Washington State University. Almost 30- year career in law enforcement including Police Officer in Pullman WA and Portland, OR plus teaching Criminal Justice at Minot State College in ND. Retired from Portland Police Bureau as a Lieutenant in 2001. Moved to Tucson in 2002. Been an Elk for 20 years.
About Catalina Mountain Elks Lodge #2815
The Benevolent and Protective Order of Elks is a fraternal, non-profit organization whose mission is to provide service to the community. Specific activities are directed towards programs for youths and our country’s veterans.
There is a social aspect to the Elks as well. Each Lodge has a Social Quarters where events are planned for the members. They are usually open on a daily basis to provide places for members to congregate and socialize.
SHOW HOST:
Barbara McClure, Executive Director
IMPACT of Southern Arizona
3535 E Hawser Street
Tucson, AZ 85739
520-825-0009 / Mobile Phone: 206-915-0919
barbara@impactsoaz.org
www.impactsoaz.org
SOCIAL MEDIA: Facebook | Instagram | LinkedIn | Twitter |
Barbara McClure wakes up each morning passionate about going to work at a place that improves lives and inspires futures every day! She has been the Executive Director of a Tucson social service nonprofit called IMPACT of Southern Arizona, for ten years. What is it that keeps you passionate about your role Barbara?
Barbara has been a visionary and planner with decades of experience as a small business owner and in nonprofit leadership; her innovative ideas and strategic thinking, along with a talent for bringing the community together, has helped grow IMPACT five-fold in a very short time. Her talents and interests are diverse but all center around helping people, improving the community, bolstering education, building capacity and sustainability, being vocal about the rights and conditions of others, experiencing art, nurturing all inhabitants of your garden, and enjoying life to the fullest.
And now Barbara is about to experience another exciting chapter in her life with hosting a brand-new Radio Show Podcast here on the Tucson Business RadioX Network starting in November.
IMPACT of Southern Arizona is a 20 – year old social service nonprofit stabilizing families and seniors, and moving people out of poverty. IMPACT’s programs are designed to stretch household budgets so earned income can be spent on necessities such as improved housing conditions, fuel to get to work, utilizes, and needed medical attention and prescriptions. Its clients are your neighbors! People come to IMPACT because it is a welcoming place where they are always treated with dignity and respect, and where they find resources, referrals, coaching, and help to attain the skills that can move them forward into self-sufficiency.
Barbara grew up in Pasadena CA, moved to Long Beach for college, got married and started our family then moved to Seattle area ten years later. Took our youngest son on an 11-month motorhome trip to get to Tucson – Homeschooled for 10th grade.
We vacationed at a rustic cabin when I was growing up, where we had no phone or television; and spent all our time outside fishing, hiking, horseback riding, listening to old radio shows, playing pool, reading comic books from the local small grocer, and using our imaginations all day long. I always admired the superheroes who defended people and cities like Gotham and Metropolis, so when our three boys were born, we named them after familiar character: Colin (Bryce for an overlay of Bruce Wayne, Kent, and Parker. Our first grandchild was born last year, and as in the family tradition, named Logan, after the Wolverine. I used to always tell them they were my superheroes – and they still are today!
Barbara loves working with numbers and has always loved math and the organization of things, so accounting seemed perfect, but I soon realized that I if I became a CPA I would have to spend many months inside doing tax returns, and that did not appeal to me as a long–term career! I have a great imagination and enjoy creating things, so thought I should find a better path that might nurture that side of my personality. I was working in the shipping industry in SoCal at the time and fell in love with import and export, so shifted my majors to Marketing and International Business. Those were wonderful fits, and I imagined graduating and moving to the largest port on the planet, in Germany; then, I met my future husband and things took a different turn.
A little bit about how Barbara got into Nonprofit work:
All along with my husband and I were always involved in nonprofits and community volunteer opportunities, and often said it was too bad we could not make a living doing those things we loved so much. Leadership roles in PTO, Boy Scouts, Historical Societies, Junior League, Elks, Rotary and more. Then when we moved to Tucson I looked for a local opportunity to impact my community. A Board position was about to open at IMPACT, and my local bank branch manager, Peggy Smoot, suggested I would be very passionate about getting involved in the mission work there. I worked in the Food Bank.
There are thousands of nonprofits in Tucson. What makes IMPACT Unique is that they bring the community together to stabilize families and move people out of poverty. Our true success lies in partnering with a large number of businesses, agencies, social clubs and other nonprofits. We invest $2.5 million in the community each year, and we do it all with a lean staff of amazing professionals supported by more than 170 volunteer shifts each week! We have put great systems in place to run efficiently, effectively and with a commitment to sustainability and integrity, protecting the community’s investment in our work, striving for perfect audits, being innovative, building capacity and most importantly – treating everyone with dignity and respect. We are an award-winning nonprofit with numerous nods to incredible customer service. Our clients are your neighbors… We improve lives and inspire futures of people living in Southern AZ.
So, IMPACT is celebrating its 20th anniversary this year, and you have been at the helm half that time. Share with me the things IMPACT has accomplished over the years, and the things you have planned for this celebratory year.
BRX Pro Tip: How to Respond to Failure
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BRX Pro Tip: How to Respond to Failure
Stone Payton: [00:00:00] And we are back with Business RadioX Pro Tips. Lee Kantor and Stone Payton here with you. Lee, I’ve got some ideas and I often think about how I’m going to respond to success. But maybe a more practical strategy to have in place or plan to have in place is, how to respond to failure.
Lee Kantor: [00:00:18] Failure is real and it happens and it should happen. Because if you’re not failing, then you’re not trying hard enough and you’re not trying new things. I think the most important thing when it comes to the word failure is to reframe failing to learning. You never fail until you quit. Quitting, to me, is failing. Pivoting is not failing. Learning is not failing. Those are things you’re trying something and then you learn something, and you learn something doesn’t work. And now you can take that learning with you and then you move forward and you try something else, taking what you just learned with you onto this next kind of iteration.
Lee Kantor: [00:01:00] And learning compounds over time. The more you’re trying things and learning what doesn’t work, that means you’re going to get to what works sooner. So, just keep learning, keep trying. And when you learn something new, you become something new. And when you learn something new and then you share what you’ve learned with others, you will have a larger impact. So, to me, there is really no such thing as failing until you quit and then you have failed. But if you’re failing and you’re learning and you’re moving forward, then you’re winning.
Small Business Fuel: Bruce Bell with The City of Atlanta
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Bruce Bell is a native Atlantan. He received his B.A. degree in Business Administration from Talladega College in 1983, and his Master’s of Science degree in Sport Management from Troy University in 2018.
Bruce has dedicated his entire professional career to the City of Atlanta and its Supplier Diversity and Inclusion programs (commonly known as the Equal Business Opportunity & Small Business Opportunity Programs). During his 35 years of service to the city, he has served under the past six Mayor’s administrations (Young, Jackson, Campbell, Franklin, Reed, and Bottoms).
Although Bruce retired from the City of Atlanta in March 2020, he was asked to return to duty in June 2020 and he continues to serve our great city as the Interim Director of the Mayor’s Office of Contract Compliance.
Follow the City of Atlanta on Facebook and Twitter.
About Your Small Business Fuel Hosts
Paul Wilson, Area Director with SBDC, has extensive industry experience that spans leadership roles in supply chain management, procurement, marketing, supplier diversity, and small business development. His expertise includes strategic analysis, operational planning, leadership development, contract writing, video marketing, video production, training and curriculum development.
Having worked with Fortune 500 companies, small businesses, and educational institutions, Paul brings a diverse wealth of knowledge, perspective, and skills to the small business community.
Connect with Paul on LinkedIn and follow SBDC on LinkedIn, Twitter and Facebook and Instagram.
Telisha Farrow Jackson joined serves as the Small Business Outreach Specialist for the Department of Administrative Services. She interacts with small businesses and advocates on their behalf with government contracting officers, contract specialists, and end-users. She has an extensive and varied career in multiple industries, including lending and underwriting; small business development; project management; compliance and controls.
Telisha performed cost analysis for businesses in her former role as an underwriter and a branch manager. She has also managed outreach initiatives and negotiated corporate partnerships; developed curriculum, and led multiple process improvement and best practice initiatives. Her expertise dwells in analyzing and evaluating the efficiency and effectiveness of program operations to ensure that strategies can be successfully executed.
Telisha has used her people skills to build community involvement and awareness by participating in various community outreach events and professionally moderating conferences.
Connect with Telisha on LinkedIn.
About Our Sponsor
OnPay’s
payroll services and HR software give you more time to focus on what’s most important. Rated “Excellent” by PC Magazine, we make it easy to pay employees fast, we automate all payroll taxes, and we even keep all your HR and benefits organized and compliant.
Our award-winning customer service includes an accuracy guarantee, deep integrations with popular accounting software, and we’ll even enter all your employee information for you — whether you have five employees or 500. Take a closer look to see all the ways we can save you time and money in the back office.
Customer Experience Tip: Surprise and Delight
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CX Tip: Surprise and Delight
Lee Kantor: [00:00:06] Lee Kantor here for Business RadioX. Jill, today’s customer experience tip is surprise and delight. Please tell us more.
Jill Heineck: [00:00:14] Think about a time when you have gone above and beyond to give a wow experience for someone, were they expecting it? How did it make them feel? Much like the Ritz and companies like Zappos and Mercedes Benz, my team at Heineck & Company celebrates touch points along the customer service journey that will further the emotional connection with them and with our business partnerships throughout their experience with us. We want to give them that warm and fuzzy, and also surprise and delight them along the way.
Jill Heineck: [00:00:43] Our mission is to instill a media impact, making the seemingly impossible possible, while cultivating experiences worth repeating and, of course, sharing. What could you do to tweak your business model that would do the same, remembering that the little moments aren’t little, and they can create big brand legacies through customer advocates for life? So, we, what we try to do is make sure that they’re not expecting certain things along maybe a dull process. So, for example, if you’re getting through your inspection process, and we’ve kind of reached that milestone where everybody’s in agreement, we’re moving towards closing, that’s a big deal. And so, we celebrate those moments with our clients. And this has created our customers for life. That’s your tip for the day.
Lee Kantor: [00:01:28] Great tip, Jill. Thanks for listening.
Connect with Jill at heineckandcompany.com.
