Garrett Ervin, Author at Business RadioX ® Page

Episode 66: Diana Wu David’s Pricing Process

October 18, 2019 by Garrett Ervin

Business Infrastructure

Episode 66: Diana Wu David’s Pricing Process

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As a former Financial Times executive with a background in economics, Diana Wu David knows a thing or two about pricing. The price you charge for your product or service directly reflects its perceived value and is one of the quickest ways to increase profitability. Yet, some find it difficult to raise prices. In this episode, Diana explains her formulaic process for testing pricing strategies that include developing a minimum viable product, segmenting customers, and performing A/B testing. Breakthrough the psychological factors preventing you from greater profitability.

Special Guest: Diana Wu David, Founder & CEO – Sarana Labs

Location: Hong Kong

Show Notes:

Future Proof: Reinventing Work in the Age of Acceleration: Diana’s book.
Future Proof Checklist: sign up to receive Diana’s FREE checklist to determine if your business is prepared for the future.
11 Questions to Figure Out Your Future: determine how to prepare for the future if you think your career will be deemed irrelevant or obsolete in the next few years.
Active Campaign: a tool offering email marketing, a sales CRM, and marketing automation – all rolled into one.
Clayton Christensen: Harvard Business School professor and prolific business thought leader; author of several books about innovation.
Minimum Viable Product (MVP): an MVP “…is a product with only a basic set of features enough to capture the attention of early adopters and make your solution unique. Learn more in this Forbes.com article.
MailChimp: email marketing and automation tool.
The Lean Startup: How Today’s Entrepreneurs Use Continuous Innovation to Create Radically Successful Businesses: a book by Eric Ries.

Watch the Video Version of this Interview:

Procurement Innovation Radio at the 2019 NMSDC Conference

October 18, 2019 by Garrett Ervin

The nation’s premier forum on minority supplier development, the 2019 National Minority Supplier Development Council (NMSDC) Annual Conference and Business Opportunity Fair, was held October 13-16, 2019 at the Georgia World Congress Center in Atlanta, GA.

Over 6,000 corporate CEOs, procurement executives, and supplier diversity professionals from the top multinational companies, as well as leading Asian, Black, Hispanic and Native American business owners and international organizations, participated in the 4-day event.

The event marked the launch of “Procurement Innovation Radio” on Business RadioX, hosted by Raj Verma, the VP of Procurement Services with GoProcure.

Christina Morrow, Director of Global Procurement – Ricoh USA

Corey Smith, Senior Director of Supplier Diversity – Major League Baseball (MLB)

Jalal Slade, Assistant GM, Airport Business Diversity – Hartsfield-Jackson Atlanta International Airport

J.P. Keating, Manager of Supplier Inclusion & Diversity – Allstate Insurance

Keith Browning, Director, Supply Chain Management – Delta Air Lines

Kimberly Marcus, Director of Supplier Diversity – AARP

Lisa Miller, VP of Supplier Diversity – SunTrust Bank

Veronica Maldonado-Torres, President & CEO – VMT Consulting

LEADER DIALOGUE: Dr. Leigh Hamby of Piedmont Healthcare

October 18, 2019 by Garrett Ervin

Gwinnett Studio

LEADER DIALOGUE: Dr. Leigh Hamby of Piedmont Healthcare

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Lisa Counsell, Dr. Leigh Hamby, Ben Sawyer, Duffie Dixon

Hosts Ben Sawyer, Lisa Counsell and Duffie Dixon discuss how businesses can leverage the Baldrige framework in today’s competitive marketplace with special guest Dr. Leigh Hamby, the Chief Medical Officer of Piedmont Healthcare. Topics discussed will include:

Business Acumen: A review of Leigh’s background and his experience with the Baldrige Performance Excellence framework.
Current state: The challenging environment that a corporate leader of Piedmont Healthcare faces, and review the use of performance improvement and innovation to overcome challenges.
Performance excellence challenges in the Age of Consumerism: How organizations can best leverage the Baldrige PE framework to accelerate short-term gains and create a sustainable competitive advantage.

Dr. Leigh Hamby/Piedmont Healthcare

Leigh S. Hamby, M.D., MHA, is the chief medical officer at Piedmont Healthcare, the largest healthcare provider in Georgia. His responsibilities include oversight and coordination of medical staff issues at and between Piedmont hospitals. He is responsible for clinical quality initiatives, with a focus on key clinical drivers to improve patient safety.

Dr. Hamby joined Piedmont Atlanta in 2001. He served as a physician advisor and was later named the hospital’s first chief quality officer. Prior to joining Piedmont, Dr. Hamby was the director of healthcare quality and evaluation for VA Atlanta Network.

One of Dr. Hamby’s key accomplishments at Piedmont has been the implementation of Always Safe 2.0, the system’s comprehensive patient safety program. The program is part of Piedmont’s strategic goal of zero harm by 2026.

Always Safe incorporates evidence-based strategies and principles for improving quality and safety. The concept is that safety is every employee’s responsibility, and the principles in the program are applicable for every provider (physicians, physician assistants and nurse practitioners), nurse, clinician and non-clinical employee of Piedmont Healthcare. The program focuses on specific behaviors every individual can do, every day, to reduce harm. Examples include asking clarifying questions, read back and acknowledge, and nine other error-prevention tools.

After first implementing this program at Piedmont Henry, the hospital was named a 2018 Success Story Award winner from Press Ganey, one of only 16 organizations in the country to receive that award for its innovation and leadership in transforming patient care.

The results have turned Piedmont into one of the safest systems in the country. In the Leapfrog Fall 2018 Hospital Safety Grade, six Piedmont hospitals earned A grades, double that of any system in Georgia, and two others earned B grades. Among those hospitals that did not earn A’s were three that had recently joined the Piedmont system and were not yet on Piedmont’s electronic medical record software, Epic.

Under Dr. Hamby’s leadership, Piedmont has renewed its focus on preventing the occurrence of hospital-acquired infections (HAIs). In Fiscal Year 2017 and Fiscal Year 2018 (the period from July 1, 2016, through June 30, 2018), Piedmont achieved a 40 percent reduction in HAIs. Since Fiscal Year 2016 (ending June 30, 2016), Piedmont has seen a 68 percent reduction in HAIs to the present (352 to 112).

About SOAR Vision Group

The SOAR Vision Group mission is to: Align People with Purpose to Achieve Exceptional Results. SOAR provides best practice strategy execution, business process optimization services, and a structured organizational development approach for organizations to effectively implement the Baldrige Performance Excellence framework. For more information, contact SOAR Vision Group at (888) 294-3303 or visit soarvisiongroup.com.

About the Baldrige Foundation

The mission of the Baldrige Foundation is to ensure the long-term financial growth and viability of the Baldrige Performance Excellence Program, and to support organizational performance excellence in the United States and throughout the world. The Malcolm Baldrige National Quality Award is presented annually by the United States President to organizations that demonstrate quality and performance excellence. For more information, contact the Baldrige Foundation at (202) 559-9195 or visit baldrigefoundation.org.

Eric Welch of 4 Story Media

October 17, 2019 by Garrett Ervin

ePresence

Eric Welch of 4 Story Media

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Eric Welch/4 Story Media

Eric Welch founded 4 Story Media after working in media for over 20 years doing social media management, media relations, and television production.

Before creating 4 Story Media, Eric worked at FOX Sports where he developed and executed strategic cross-functional social media and communication plans to connect with consumers and build awareness for the largest regional sports network in the country. Prior to FOX Sports, Eric handled media relations and social media for Turner Sports. He served as an on-site media contact and produced social media content for Turner Sports’ tentpole events including the NBA Finals, NCAA Final Four, MLB Postseason, NASCAR and the PGA Championship.

Earlier in his career, Eric served in a variety of roles including an associate producer for live, nationally-televised sports telecasts for WGN-TV in Chicago.

Mark Galvin/ePresence

ePresence provides personal branding services for individuals, executives and entrepreneurs. They leverage social media on an individual level since that is where the audience is most engaged. Mark Galvin, CEO and Founder of ePresence, is a personal social media expert with 29 years of business management and hotel industry experience including stops with Marriott, Hyatt, Omni and IHG.

SIMON SAYS, LET’S TALK BUSINESS: Brett Deloach of Sonesta Gwinnett Place, Natalie Cheney of MemberSuite, and Faith Broderick of Eastern Data, Inc.

October 17, 2019 by Garrett Ervin

Gwinnett Studio

SIMON SAYS, LET'S TALK BUSINESS: Brett Deloach of Sonesta Gwinnett Place, Natalie Cheney of MemberSuite, and Faith Broderick of Eastern Data, Inc.

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Brett DeLoach, Natalie Cheney, Faith Broderick, Al Simon

Brett Deloach/Sonesta Gwinnett Place

Located in Duluth, GA, in the greater Atlanta community, Sonesta Gwinnett Place Atlanta is in the heart of Gwinnett County. The recently updated 17-story hotel is the largest in the county and is top-ranked on TripAdvisor. Sonesta Gwinnett Place Atlanta features 300 guest rooms, including 5 suites and the Preferred Level for business guests. In addition, the hotel features ArtBar, a gastro pub with signature dishes and drinks in a local art-inspired atmosphere; Grapevine Restaurant, which is open for breakfast and lunch; and a private dining room for small groups and intimate special events, plus an indoor/outdoor swimming pool, health club, sundeck and free parking.

Natalie Cheney/MemberSuite

MemberSuite is the premier software and services provider of engagement solutions to organizations in both the nonprofit and for-profit markets. These solutions range from cloud-based Association Management Software that serves associations and nonprofits, to cutting-edge event engagement technology which helps organizations understand attendee engagement before, during, and after their events.

Faith Broderick/Eastern Data, Inc.

Founded in 1997, Eastern Data Inc is a distributor of IT hardware solutions. They specialize in white box computer systems and servers, IT components, networking and surveillance solutions as well as OEM manufactured systems. Some of their vendor partners include Lenovo, Microsoft, Intel, Kingston and Geovision. They are not only your IT hardware solution provider, but your partner in leveraging the growth of your business. Their focus is service, and they strive to make customers’ needs their highest priority. They have a broad customer base to include Managed Service Providers. Value Added Resellers, Gov/Ed, SMB’s and OEM manufacturers.

Bill Neglia of Neglia Insurance Group, Todd Evans of Pieper O’Brien Herr Architects, and Roop Singh of Intuit Factory

October 17, 2019 by Garrett Ervin

Gwinnett Business Radio

Bill Neglia of Neglia Insurance Group, Todd Evans of Pieper O'Brien Herr Architects, and Roop Singh of Intuit Factory

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Mike Sammond, Roop Singh, Bill Neglia, Todd Evans, Steven Julian

Bill Neglia/Neglia Insurance Group

The Neglia Insurance Group is a full-service independent insurance agency that was started in 1983. They specialize in health, life, long term care, disability, dental, vision, and Medicare insurance plans. They work with individuals, families, business owners and their employees to make sure they have the most suitable and cost-effective insurance plans at all times. They have access to every major insurance carrier, as well as many smaller niche companies who most consumers don’t know exist. They consistently save their health insurance clients hundreds, and sometimes thousands, of dollars each month. They pride themselves in providing superior customer service before, during, and long after the sales process. There is no charge to their clients for their services!

Todd Evans/Pieper O’Brien Herr Architects

Pieper O’Brien Herr Architects is a 50-year-old Atlanta-based architectural, interior and graphic design firm that specializes in office, commercial, industrial, public sector, and mission critical projects throughout the country.

Roop Singh/Intuit Factory

Intuit Factory is a multi-disciplinary team bringing in a diverse set of techniques, philosophies, and models to navigate your blockchain journey. They are not your run-of-the-mill consulting firm. They combine deep business insight with an expert understanding of how this foundational technology will create strategic impact, drive new business models, and create new markets. To grasp this shift, it’s not sufficient to merely understand how blockchain works. They aim to land you at the “why” before developing the “what”. Leveraging their years of expertise in business process transformation, they now guide you to leapfrog into the future using blockchain.

MEMBER SPOTLIGHT: Matt Hoffman of Frontline Technology

October 16, 2019 by Garrett Ervin

Gwinnett Studio

MEMBER SPOTLIGHT: Matt Hoffman of Frontline Technology

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Matt Hoffman/Frontline Technology

Frontline Technology provides full-service IT solutions for nonprofits. As one of the only ministry-focused IT companies founded by pastors and ministry leaders, we truly understand the challenges nonprofits face, and have a passion to see their visions succeed.

LEADER DIALOGUE: Leveraging the Baldrige Framework in Today’s Competitive Marketplace – Deep Dive

October 11, 2019 by Garrett Ervin

Gwinnett Studio

LEADER DIALOGUE: Leveraging the Baldrige Framework in Today’s Competitive Marketplace - Deep Dive

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On this deep dive episode of “Leader Dialogue”, hosts Ben Sawyer, Jennifer Strahan, and Duffie Dixon continue their discussion about leveraging the Baldrige framework in today’s competitive marketplace with special guest Scott McIntyre, the Chief Executive Officer of Guidehouse.

Scott McIntyre/Guidehouse

Scott McIntyre, the Chief Executive Officer of Guidehouse, brings to his role years of experience in mergers and acquisitions, debt and cost restructuring, and financial modeling. Prior to PwC, he served as a partner at KPMG serving defense and aerospace, government, and industrial manufacturing customers.

He chairs the Prevent Cancer Foundation’s board and sits on the board of the Baldrige Foundation. Scott holds a bachelor’s degree from Washington & Jefferson College, a master’s of business administration from Willamette University and a master’s of science from the Johns Hopkins University.

About SOAR Vision Group

About the Baldrige Foundation

Episode 65: Jason Smith’s Sales Synergistics Process

October 11, 2019 by Garrett Ervin

Business Infrastructure

Episode 65: Jason Smith’s Sales Synergistics Process

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EVERY business exists to make money. Without it, they will surely fail. This #1 need kickstarts the sales process and it’s the reason we’re kicking off Season 6 (Profitable Processes) with the topic. In this episode, sales guru Jason Smith shares his sales synergistics process for aligning all business units of a company to maximize revenue potential. Learn about his 5-ring framework for achieving this alignment and how to implement it in your business to prevent sales and operations silos as your company grows.

Special Guest: Jason Smith, Founder & CEO – CIGRIE

Location: Atlanta, GA USA

Show Notes:

Sales Benchmark Index (SBI): a management consulting firm based in The Netherlands that specializes in sales and marketing techniques to help companies reach their revenue targets.
Sales Operations: an article that provides an in-depth explanation of sales operations.
Sales Transformation: an article describing the definition of sales transformation.
Gong.io: a tool to help “Generate more revenue by having better sales conversations with the #1 conversation intelligence platform for sales.”
Capterra: search for the best Customer Relationship Management (CRM) software to suit your company’s needs on this site.
SalesLoft: the “#1 engagement platform that helps you understand your customers’ needs and respond in meaningful ways.”
Aslan Training: an award-winning, top-ranked sales training company.
Meetup.com: an international platform designed to help people with similar interests organize into groups for networking.
TAG Sales Leadership Society: the Technology Association of Georgia’s program for sales professionals.
European Sales & Marketing Association (ESMA): an organization for professional sales agents, distributors and manufacturers as well as sales and marketing organizations that represent the packaged consumer goods industry.