

What does an orchestra have in common with your company? Plenty, according to Maestro Roger Nierenberg. As CEO, you are the conductor charged with listening and leading to ensure harmonious results. By seating your team within a live professional orchestra, Roger teaches you how to look at it “as a mirror reflecting how you want to be and how you actually are.” In this episode, he not only defines what organizational agility is, but also shares the one thing we need to know about it in order to identify root causes of problems, adapt quickly, and perform with less chaos. Listen as he explains how you can use your voice as an instrument to facilitate teamwork.
Special Guest: Roger Nierenberg, Founder & CEO – The Music Paradigm
Location: New York, NY USA
Show Notes:
- Maestro: A Surprising Story About Leading By Listening: Roger’s book.
- Even the Podium Has Its Blindspots: Roger’s blog post about the miscommunication example he cited during his interview.
- Leadership Without Easy Answers: book by Ronald A. Heifetz.
- The Fifth Discipline: The Art & Practice of the Learning Organization: book by Peter M. Senge.
- Systems Thinking – Managing Chaos and Complexity: A Platform for Designing Business Architecture: book by Jamshid Gharajedaghi.
- Simple Habits for Complex Times: Powerful Practices for Leaders: book by Jennifer Garvey Berger and Keith Johnston
- Unlocking Leadership Mindtraps: How to Thrive in Complexity: book by Jennifer Garvey Berger


Lowell C. Kruse is the former CEO of Heartland Health in St. Joseph, Missouri. He retired in July 2009 after serving Heartland for 25 years as their CEO. Kruse came to St. Joseph in 1984 when the two existing community hospital boards had decided to come together and form Heartland Health to better serve the needs of the community and the broader region surrounding St. Joseph. He describes the vision of the organization as, “Heartland Health and its service area will be the best and safest place in America to receive healthcare and live a healthy and productive life.” As evidence of the organization’s progress toward that vision, they were the 2009 recipient of both the Malcolm Baldrige National Quality Award and the Foster G. McGaw Prize for Excellence in Community Service. During his 45 year career, Lowell served on numerous boards, committees, commissions and in leadership capacities in professional and civic organizations including State and National Jaycee Organizations, state hospital associations, American Hospital Association, Chamber of Commerce, United Way, State Commissions, health planning agencies, and similar organizations. He has been the recipient of a variety of personal and professional awards and recognitions during his career. Lowell currently serves as Co-Founder and Chair of Communities of Excellence 2026, the Board of Directors for the Baldrige Foundation and the Missouri Family and Community Trust.

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Eastside Medical Center provides inpatient and outpatient behavioral health services at their 61-bed Behavioral Health Facility at the Eastside South Campus hospital in Snellville. Focusing on adult and senior behavioral health care, Eastside strives to create a safe, caring environment for healing and recovery for these patients. They focus on patients’ psychological, social, emotional, medical, and spiritual needs. Eastside’s primary goal for patients in their behavioral health program is to have the highest quality of life, health, and wellness.

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