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LIVE from RISKWORLD 2022: Camille Graham, Floodproofing.com

June 7, 2022 by John Ray

Floodproofing.com
Minneapolis St. Paul Studio
LIVE from RISKWORLD 2022: Camille Graham, Floodproofing.com
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Floodproofing.com

LIVE from RISKWORLD 2022: Camille Graham, Floodproofing.com

Attending the first RISKWORLD for herself and her company, Camille Graham, National Project Manager for Floodproofing.com shared with host Jamie Gassmann how rewarding the conference was for building new relationships. She talked about the comprehensive services provided by Floodproofing.com, the increase in flooding across the country, the need to consider flood mitigation services regardless of one’s location, and much more.

Workplace MVP is underwritten and presented by R3 Continuum and produced by the Minneapolis-St.Paul Studio of Business RadioX®.

This show was originally broadcast from the RIMS 2022 RISKWORLD Conference held at the Moscone Center in San Francisco, California.

Camille Graham, National Project Manager, Floodproofing.com

Camille Graham, National Project Manager, Floodproofing.com

Since 2001, Floodproofing.com has been providing global floodproofing product options and education to design professionals, municipalities, and property owners. Their goal is to provide the best mitigation solutions through complementary project design analysis.

Floodproofing.com is built upon the legacy and expertise gained from the development of Smart Vent Products Inc., which has propelled the company into an industry leader. A team of Certified Floodplain Managers and Flood Mitigation Specialists provides the industry with a portfolio of innovative dry and wet floodproofing systems.

Camille Graham joined Floodproofing.com in 2019.

Company website | Camille Graham LinkedIn

About Workplace MVP

Every day, around the world, organizations of all sizes face disruptive events and situations. Within those workplaces are everyday heroes in human resources, risk management, security, business continuity, and the C-suite. They don’t call themselves heroes though. On the contrary, they simply show up every day, laboring for the well-being of employees in their care, readying the workplace for and planning responses to disruption. This show, Workplace MVP, confers on these heroes the designation they deserve, Workplace MVP (Most Valuable Professionals), and gives them the forum to tell their story. As you hear their experiences, you will learn first-hand, real-life approaches to readying the workplace, responses to crisis situations, and overcoming challenges of disruption. Visit our show archive here.

Workplace MVP Host Jamie Gassmann

Jamie Gassmann, Host, “Workplace MVP”

In addition to serving as the host to the Workplace MVP podcast, Jamie Gassmann is the Director of Marketing at R3 Continuum (R3c). Collectively, she has more than fourteen years of marketing experience. Across her tenure, she has experience working in and with various industries including banking, real estate, retail, crisis management, insurance, business continuity, and more. She holds a Bachelor of Science Degree in Mass Communications with special interest in Advertising and Public Relations and a Master of Business Administration from Paseka School of Business, Minnesota State University.

R3 Continuum

R3 Continuum is a global leader in workplace behavioral health and security solutions. R3c helps ensure the psychological and physical safety of organizations and their people in today’s ever-changing and often unpredictable world. Through their continuum of tailored solutions, including evaluations, crisis response, executive optimization, protective services, and more, they help organizations maintain and cultivate a workplace of wellbeing so that their people can thrive. Learn more about R3c at www.r3c.com.

Company website | LinkedIn | Facebook | Twitter

TRANSCRIPT

Intro: [00:00:02] Broadcasting live from Riskworld 2022 at the Moscone Center in San Francisco, it’s time for Workplace MVP. Brought to you by R3 Continuum, a global leader in helping workplaces thrive during disruptive times. Now, here’s your host.

Jamie Gassmann: [00:00:22] Hi, everyone. Jamie Gassmann here with Workplace MVP and we are broadcasting from Riskworld 2022 Expo Hall in R3 Continuum’s booth. And joining me is Camille Graham.

Camille Graham: [00:00:22] Hello.

Jamie Gassmann: [00:00:37] Hello. From Floodproofing. Talk to me about your company and tell me a little bit about your background.

Camille Graham: [00:00:42] Yes. Thanks for having me, Jamie. We are Floodproofing.com. We are all the way from New Jersey. It’s our first time out here in San Francisco, for me personally ever. And it’s our first time that our company is doing this conference. We do all things flood mitigation. So, we provide flood panels, flood events, and even flood glass, deployable systems and passive systems to prevent flood water from entering into a building. We also have flood vents that let water through to alleviate the pressure on a building. And we have an insurance agency risk reduction plus group that helps to pass on the insurance savings that you should see from having proper flood mitigation through to your insurance premium. We are a one-stop shop for all things flood mitigation.

Jamie Gassmann: [00:01:28] Very interesting. And so, you mentioned this is your first time expo-ing at RIMS.

Camille Graham: [00:01:33] Yes, it is.

Jamie Gassmann: [00:01:33] So, talk to me about, you know, what were some of the things that made you decide that this was where you needed to be for sharing your business and what you guys do.

Camille Graham: [00:01:42] So, we actually – one of our partners that we work really closely with, Tiger Dam, is also here and they told us that this is the most beneficial conference that they come to every year because they meet people that have an immediate need for what we do. They have an immediate problem that they need to solve with flooding and they’re looking for solutions. And so, it’s cool. We usually go to conferences where we work with a lot of architects and engineers, which is incredible because we get specced early on in the design phase. But there’s also a huge need for property managers, risk managers, people that have buildings now that need solutions, and we’re here to provide them.

Jamie Gassmann: [00:02:23] And so, I mean, we’re at the end of day one. And so, talk to me. How have your conversations been going so far with, you know, the traffic that’s been coming through?

Camille Graham: [00:02:32] It’s been awesome. We have had some of the most incredible conversations with people that have experienced flooding or they know that they’re in a flood zone. And with the changing climate and with the increased risk that’s posed by flooding all over the country, people know that this is an issue that they need to solve. They’re looking for solutions and it’s top of mind more today than ever before. So people are coming eager to find a solution to that problem. And it’s just been the most progressive conversations that we’ve had at a conference.

Jamie Gassmann: [00:03:06] That’s fantastic. And so, looking at flooding, just out of pure curiosity, are there areas within like the North, obviously, America, I think you’re kind of more in the U.S. for your services? Are there some areas that are more prone to flooding that doesn’t have this protection in place than others? Talk to us a little bit about that.

Camille Graham: [00:03:27] Yeah. So, I will say that a lot of people, when they think about flooding, they assume coastal. They think oceans, they think beach towns, they think Florida. But actually, all over the country, you know, this risk is present. A lot of flooding that happens is flash flooding from rainstorms. So, yes. Do we do a ton of work in coastal communities like Florida, like New Jersey, like New York City, and Hoboken? We do. But we also do a ton of work in places that probably would not be top of mind when you think about flooding because this issue is all over the country these days.

Jamie Gassmann: [00:04:04] Yeah, absolutely. And so what – so, you mentioned flash flooding, but what are some other natural or even none, like maybe manmade situations that are causing flooding within the country that businesses should be aware of?

Camille Graham: [00:04:17] Yeah. So, we have – sometimes in your drainage system so you might have an area where that sees a lot of rainfall and then the system is completely overwhelmed and it can’t handle the amount of rain that you saw so it can kind of backflow and cause flooding all through the streets, which causes a horrible issue that might not have been expected.

Camille Graham: [00:04:37] During Hurricane Ida in the northeast, you know, this storm was hitting Louisiana and we knew that it was going to cause a huge issue down there. And then, the next thing we knew, up north in Philadelphia and in New York City, there was, I mean, life loss because of flash flooding and flooding that happened that we did not expect. We didn’t expect it to come. It was actually considered to be like a 500-year flood event. Vine Street through Philadelphia was completely flooded to a point that nobody had ever seen before, nobody would ever expect. And one thing that I want to say is that when a storm like that happens, it might be considered a 100 or 500-year flood event but that doesn’t mean that if it happened yesterday, it can’t happen again tomorrow. These things can happen more than once within that 500-year frame, and they probably will as time goes on when we start to see these things happening more frequently.

Jamie Gassmann: [00:05:38] Yeah. And so if there’s a business out there that, let’s just say, they’re not in a prominent flood area, maybe they’re not in a floodplain, it’s not anything that’s really on their radar from a location perspective, what is some advice that you would give to them in terms of how they should be looking at this as part of their overall risk mitigation?

Camille Graham: [00:05:57] Yeah. I always say don’t just think about today and don’t just look at necessarily the history of flooding in an area but think about the future and really just consider the resiliency of your business or your building where you’re at. Whether it be flood insurance or a flood mitigation system in place, if there is an event, having something in place is just going to allow you to open your doors, you know, sooner than if, obviously, you had a flood event. So it’s something that we say, always consider, never think that you’re not vulnerable to something like this, and protect yourself, not just for today, but for the future.

Jamie Gassmann: [00:06:37] Yeah. Great advice. And thank you so much for joining us. If somebody wanted to reach out to you to get more information or to learn a little bit more, how would they go about doing that?

Camille Graham: [00:06:46] Yes. They can go to floodproofing.com. Our website is an awesome resource. You can find everything that we have to offer and you can reach out to us on that website.

Jamie Gassmann: [00:06:57] Yeah. Very interesting information. Thank you again. It’s been great to chat with you.

Outro: [00:07:06] Thank you for joining us on Workplace MVP. R3 Continuum is a proud sponsor of this show and is delighted to celebrate most valuable professionals who work diligently to secure safe workplaces where employees can thrive.

 

Tagged With: Camille Graham, flood insurance, flood mitigation, floodplain, floodproofing systems, Floodproofing.com, Jamie Gassmann, R3 Continuum, RIMS, RISKWORLD 2022, Workplace MVP

Should a Business Owner Pursue Profitability Over Profit? – with Bill McDermott, Host of ProfitSense

June 6, 2022 by John Ray

Profitability
North Fulton Studio
Should a Business Owner Pursue Profitability Over Profit? - with Bill McDermott, Host of ProfitSense
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Profitability

Should a Business Owner Pursue Profitability Over Profit? – with Bill McDermott, Host of ProfitSense

In this commentary from a recent episode of ProfitSense, Bill demonstrates the crucial differences between profitability and profit and why it should matter to a business owner.

ProfitSense with Bill McDermott is produced and broadcast by the North Fulton Studio of Business RadioX® in Alpharetta.

Bill’s commentary was taken from this episode of ProfitSense.

About ProfitSense and Your Host, Bill McDermott

Bill McDermott
Bill McDermott

ProfitSense with Bill McDermott dives into the stories behind some of Atlanta’s successful businesses and owners and the professionals that advise them. This show helps local business leaders get the word out about the important work they’re doing to serve their market, their community, and their profession. The show is presented by McDermott Financial Solutions. McDermott Financial helps business owners improve cash flow and profitability, find financing, break through barriers to expansion and financially prepare to exit their business. The show archive can be found at profitsenseradio.com.

Bill McDermott is the Founder and CEO of McDermott Financial Solutions. When business owners want to increase their profitability, they don’t have the expertise to know where to start or what to do. Bill leverages his knowledge and relationships from 32 years as a banker to identify the hurdles getting in the way and create a plan to deliver profitability they never thought possible.

Bill currently serves as Treasurer for the Atlanta Executive Forum and has held previous positions as a board member for the Kennesaw State University Entrepreneurship Center and Gwinnett Habitat for Humanity and Treasurer for CEO NetWeavers. Bill is a graduate of Wake Forest University and he and his wife, Martha have called Atlanta home for over 40 years. Outside of work, Bill enjoys golf, traveling, and gardening.

Connect with Bill on LinkedIn and Twitter and follow McDermott Financial Solutions on LinkedIn.

Tagged With: Bill McDermott, Business Owners, profits, profits vs. profitability, ProfitSense, The Profitability Coach

HBS Legal Trends: Christopher Grosso, Conner Strong & Buckelew, and Jeffrey Daitz, Hall, Booth, Smith, PC

June 6, 2022 by John Ray

Christopher Grosso and Jeffrey Daitz
Hall Booth Smith Podcast Network
HBS Legal Trends: Christopher Grosso, Conner Strong & Buckelew, and Jeffrey Daitz, Hall, Booth, Smith, PC
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Conner Strong

HBS Legal Trends: Christopher Grosso, Conner Strong & Buckelew, and Jeffrey Daitz, Hall, Booth, Smith, PC

On this edition of HBS Legal Trends, Chris Grosso, Connor Strong, and Jeff Daitz, Hall Booth Smith, discussed how they use their respective expertise in insurance brokerage and employment law to help organizations limit potential claims exposure. Chris and Jeff discussed how they work together, the nature and severity of claims arising from the pandemic and a remote work environment, the value of employment practices audits, the application process for employment practices liability, and much more.

HBS Legal Trends is sponsored by Hall, Booth, Smith, PC and is produced by the North Fulton studio of Business RadioX®.

Conner Strong & Buckelew

Conner Strong & Buckelew is among America’s largest and most admired insurance brokerage, employee benefits, and risk management consulting firms. Its roots trace back to 1959. They have offices all along the East Coast and they serve clients worldwide.

They are also an industry leader in providing high-risk businesses with comprehensive solutions to prevent losses, manage claims and drive growth. Whether providing risk and insurance services to industries ranging from construction to life science or offering employee benefits services ranging from health and wellness programs to strategic advisory consulting, they are intensely focused on getting results for your business.

Conner Strong is proud to be a founding member of BrokerTech Ventures, the first program specifically for investors and innovators building the next generation of tech solutions for insurance agencies and brokerages. For more information, visit brokertechventures.com

Most of all, they are recognized as a passionate community contributor, volunteering thousands of hours and donating to hundreds of organizations every year. With the Norcross Foundation, they have worked to improve youth education, fund disease research, support the arts and culture and lend a hand to the disadvantaged.

Company Website |LinkedIn | Facebook | Twitter

Christopher Grosso, Partner, National Claim Advocacy & Consulting Leader, Conner Strong & Buckelew

Christopher Grosso, Partner, National Claim Advocacy & Consulting Leader, Conner Strong & Buckelew

Christopher assists clients with all aspects of the claim process. He is responsible for receiving, analyzing, and submitting claims to the insurance carrier, and acting as a liaison for our Select market of business across all lines of insurance.

Although his specialty is property, he has experience handling all lines of business. He provides coverage analysis, advice, and direction, and assists in negotiations with the insurance carrier and monitoring of open claims. He works closely with the client to ensure the carrier’s claim representative delivers prompt, fair claims handling and also assists clients with their internal claim management efforts, including conducting comprehensive claim reviews and training. He also acts as the client’s advocate in dispute resolution.

Grosso has held a producer’s license for 17 years and is licensed throughout the country. Prior to his position at Conner Strong & Buckelew in 2004, he was with Hartford Steam Boiler Insurance, an AIG company, for four years. He served as an Underwriting Assistant, before moving into a role as a Senior Technical Claims adjuster, handling commercial property claims.

Christopher has a Bachelor’s from Pennsylvania State University.

LinkedIn

Hall Booth Smith, P.C.

Established in 1989, Hall Booth Smith, P.C. (HBS) is a full-service law firm with six regional offices strategically located throughout Georgia, as well as offices in Birmingham, AL; Little Rock and Rogers, AR; Denver, CO; Jacksonville, Miami, St. Petersburg, Tallahassee, Tampa, and West Palm Beach, FL; Missoula, MT; Asheville and Charlotte, NC; Saddle Brook, NJ; New York, NY; Oklahoma City, OK; Charleston, SC; and Memphis and Nashville, TN.

Experienced across a wide range of legal disciplines, HBS prides itself on providing knowledgeable, proactive, client-specific counsel to individuals, domestic and international corporations, state and federal agencies, and nonprofit organizations.

At HBS they possess the legal knowledge, skill, and experience to meet our clients’ needs wherever they do business. HBS maintains the highest commitment to serve clients ethically and professionally by providing the highest quality legal representation.

Company Website | LinkedIn | Facebook

Jeffrey Daitz, Partner, Hall Booth Smith, P.C.

Jeffrey Daitz, Partner, Hall Booth Smith, P.C.

Jeffrey Daitz is a Partner in the Saddle Brook, New Jersey office, Co-Chair of the Labor and Employment Law Group, as well as Co-Director of the Employment Practices Liability Insurance Defense Department.

He has more than two decades of experience in employment law, labor-management relations, and alternative dispute resolution. Jeffrey’s nationwide practice is focused on defending employers in Employment Practices Liability Insurance (EPLI) matters and Directors & Officers (D&O) claims, and he also monitors claims on behalf of carriers. He is often brought in to coordinate local and co-counsel in multiparty and multi-jurisdiction litigation.

Jeffrey specializes in mediating and litigating all types of employment discrimination claims including sexual harassment, hostile work environment, whistle-blowing, retaliation, wrongful discharge, defamation, misappropriation, and a variety of other employment-related cases in federal and state courts, through appeals and in alternative dispute resolution (ADR) forums. He also defends clients in administrative proceedings before the Equal Employment Opportunity Commission (EEOC) and other federal, state, and local employment practice agencies, as well as wage/hour audits and other regulatory compliance investigations before the federal and state Departments of Labor (DOL), Office of Federal Contract Compliance Programs (OFCCP), Department of Health (DOH), and Office of Inspector General (OIG). Jeffrey also represents employers in labor-management disputes, including collective bargaining negotiations.

Clients routinely engage Jeffrey for day-to-day management counseling on issues such as employment policies, contracts, discipline, terminations, leaves of absence, accommodations, complaints, internal investigations, benefits, proprietary information, restrictive covenants, reorganizations, and executive compensation. Jeffrey is a frequent lecturer and guest speaker throughout the country on ever-changing employment laws and best practices.  He also provides advice on risk management and loss control, such as comprehensive employment practices audits and sexual harassment and other internal investigations, in addition to providing training and prevention counsel on topics such as best workplace practices and EEO compliance training for human resources, management personnel and in-house counsel.

Jeffrey’s clients include employers in for-profit and not-for-profit industries including healthcare, construction, financial services, property management, insurance, technology, transportation, building services, hotel and hospitality, retail, manufacturing, power and energy and pharmaceutical.

Jeffrey earned a Juris Doctorate from Seton Hall University School of Law. He holds a Bachelor of Arts degree from Temple University where he majored in Accounting, Finance, and Economics.

Jeffrey has been selected for inclusion in the list of New Jersey’s Super Lawyers for the past 6 years, 2013-2018, honoring the top 2% of lawyers in New Jersey.

LinkedIn

Tagged With: Christopher Grosso, claims, claims exposure, Conner Strong & Buckelew, employee claims, employment law, Hall Booth and Smith, insurance broker, Jeffrey Daitz

Tyler King, Tastify Food

June 6, 2022 by John Ray

Tastify
North Fulton Studio
Tyler King, Tastify Food
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Tastify

Tyler King, Tastify Food (Time Well Spent with Julie Hullett, Episode 1)

Tyler King, owner of Tastify Food, joined host Julie Hullett on this first episode of Time Well Spent with Julie Hullett. Tyler talked about baseball in St. Louis, his hometown, Ted Drewes frozen custard, and his move from music to the restaurant industry. When he got fed up with how the industry treated its people, he jumped ship and decided to start his own business. Ted also discussed how he spends his days, the growth of his business, what may help him create time to do what he loves, and much more.

Time Well Spent with Julie Hullett is presented by Julie Hullett Concierge, LLC and produced by the North Fulton studio of Business RadioX®.

Tastify Food

Tastify is a personal chef company that believes in punctual and clear communication with clients, putting its employees first, and offering better service and better quality food than any restaurant around!

They believe in that mission to its core and have been doing it successfully for almost 4 years.

In 2018, Tyler was working in an old kitchen with no windows. He was exhausted because he closed down the kitchen just 8 hours ago and he was already back, turning on lights and chugging coffee. This was his 7th year working in restaurants and he knew that his degree in Entrepreneurship was falling to the wayside while he worked his life away. That day, he approached his boss, put in his notice, and applied for an LLC titled “Tastify Food”. His vision was to bring better local food, paired with excellent service to people’s homes.

Today, Tyler still owns and operates the Private Chef Business and has shifted the company into the concierge space as well. His team is well trained and ready for any event. His Customers are Nashville Locals and Visitors. They are friends, neighbors, fellow entrepreneurs, and food lovers alike. He is still aiming to change the way his customers think about food through every flawlessly executed event.

Company website |Facebook | Instagram

Tyler King, Owner, Tastify Food

Tyler King, Owner, Tastify Food

Tyler King created Tastify in 2018 when his frustrations with the food industry seemed unheard. Before the staffing shortages and the pandemic threatening hospitality industries, restaurants got away with treating their employees horribly. After a 7 year run in catering, restaurants, and corporate food organizations, Tyler decided to change how things were done.

LinkedIn

 

About Time Well Spent

Time Well Spent with Julie Hullett features stories from busy professionals who have created more time to do what they love. Every other week, your host and personal concierge Julie Hullett speaks with entrepreneurs, community leaders, and influencers to answer the question: What would you do if you had more time?

The show is produced by the North Fulton studio of Business RadioX® and can be found on all the major podcast apps. The complete show archive is here.

Julie Hullett, Host of Time Well Spent with Julie Hullett

Julie Hullet, Host of Time Well Spent with Julie Hullett

Julie Hullett is the host of Time Well Spent with Julie Hullett.

Julie Hullett is a personal concierge and entrepreneur in Nashville, TN. She founded Julie Hullett Concierge, LLC in 2011 to give people their time back so they can do more of what they love. No stranger to big ideas and pursuing passions, Julie left corporate America to create her business. She capitalized on her skills—multi-tasking, attention to detail, and time management, to name a few—to build a successful business that gives back. Her clients enjoy ample free time. They’ve traveled more, spent more time with those they love, and have even created their own businesses.

Connect with Julie:

Website|  LinkedIn | Instagram . Sign up to receive her newsletter.

 

Tagged With: Julie Hullett, Julie Hullett Concierge LLC, personal chef, St Louis, Tastify Food, Ted Drewes, time management solutions, Time Well Spent with Julie Hullett, Tyler King

LIVE from RISKWORLD 2022: Paul Jenkins, Lockton Companies

June 6, 2022 by John Ray

Lockton Companies
Minneapolis St. Paul Studio
LIVE from RISKWORLD 2022: Paul Jenkins, Lockton Companies
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Lockton Companies

LIVE from RISKWORLD 2022: Paul Jenkins, Lockton Companies

Paul Jenkins, property broker with Lockton Companies, talked with host Jamie Gassmann live at RISKWORLD 2022. He described the impact of the lockdown on the 350-year-old Lloyd’s Market and how Lockton adjusted to not working face to face. He also shared how they have shifted and succeeded while serving clients in more countries beyond North America, growing in South America, the Caribbean, Australia, and New Zealand, his experience at RISKWORLD, and more.

Workplace MVP is underwritten and presented by R3 Continuum and produced by the Minneapolis-St.Paul Studio of Business RadioX®.

This show was originally broadcast from the RIMS 2022 RISKWORLD Conference held at the Moscone Center in San Francisco, California.

Paul Jenkins, Property Broker, Lockton Companies

Paul Jenkins, Property Broker, Lockton Companies

As a family organization, Lockton Companies is not driven by the quarterly pressure from the financial markets. This kind of independence frees them to always act in the best interest of their clients and creates a completely different dynamic, one that is focused on your success.

They have a strong entrepreneurial culture that’s complemented by the scale and expertise of over 100 worldwide offices. This brings about something quite extraordinary in the insurance business—local partners with the focus and freedom to do what’s right for your business that can also draw on deep global resources to deliver the very best results.
Paul Jenkins is an ACII qualified, Property / Terrorism Underwriter and Team Leader. He has over 17 years of insurance experience.

Company website | Paul Jenkins LinkedIn

About Workplace MVP

Every day, around the world, organizations of all sizes face disruptive events and situations. Within those workplaces are everyday heroes in human resources, risk management, security, business continuity, and the C-suite. They don’t call themselves heroes though. On the contrary, they simply show up every day, laboring for the well-being of employees in their care, readying the workplace for and planning responses to disruption. This show, Workplace MVP, confers on these heroes the designation they deserve, Workplace MVP (Most Valuable Professionals), and gives them the forum to tell their story. As you hear their experiences, you will learn first-hand, real-life approaches to readying the workplace, responses to crisis situations, and overcoming challenges of disruption. Visit our show archive here.

Workplace MVP Host Jamie Gassmann

Jamie Gassmann, Host, “Workplace MVP”

In addition to serving as the host to the Workplace MVP podcast, Jamie Gassmann is the Director of Marketing at R3 Continuum (R3c). Collectively, she has more than fourteen years of marketing experience. Across her tenure, she has experience working in and with various industries including banking, real estate, retail, crisis management, insurance, business continuity, and more. She holds a Bachelor of Science Degree in Mass Communications with special interest in Advertising and Public Relations and a Master of Business Administration from Paseka School of Business, Minnesota State University.

R3 Continuum

R3 Continuum is a global leader in workplace behavioral health and security solutions. R3c helps ensure the psychological and physical safety of organizations and their people in today’s ever-changing and often unpredictable world. Through their continuum of tailored solutions, including evaluations, crisis response, executive optimization, protective services, and more, they help organizations maintain and cultivate a workplace of wellbeing so that their people can thrive. Learn more about R3c at www.r3c.com.

Company website | LinkedIn | Facebook | Twitter

TRANSCRIPT

Intro: [00:00:02] Broadcasting live from Riskworld 2022 at the Moscone Center in San Francisco, it’s time for Workplace MVP. Brought to you by R3 Continuum, a global leader in helping workplaces thrive during disruptive times. Now, here’s your host.

Jamie Gassmann: [00:00:22] Hi, everyone. You’re host, Jamie Gassmann, here with the Workplace MVP podcast and we are broadcasting from the Riskworld 2022 Expo Hall in R3 Continuum’s booth. And with me is Paul Jenkins from Lockton Companies. Welcome to the show.

Paul Jenkins: [00:00:37] Hello, y’all.

Jamie Gassmann: [00:00:40] Playing off of our producers, y’all. I love it. If you learned anything at RIMS, it was y’all.

Paul Jenkins: [00:00:46] Absolutely.

Jamie Gassmann: [00:00:47] Well, welcome to the show. We’re happy to have you.

Paul Jenkins: [00:00:49] Yeah. Thanks for having me.

Jamie Gassmann: [00:00:50] Yeah. So, tell us a little bit about what Lockton does and your background.

Paul Jenkins: [00:00:53] Yeah. So, Lockton Companies is an insurance broker and they are a broker for all lines of business, looking to provide solutions from an insurance perspective for their clients.

Jamie Gassmann: [00:01:04] And, you’ve been in the industry quite a while.

Paul Jenkins: [00:01:06] Yeah.

Jamie Gassmann: [00:01:07] I think you shared with me you started as an underwriter. So, tell me a little bit about your background.

Paul Jenkins: [00:01:10] Yeah. Okay. So, I left school. I wanted to be an architect. And, in London – in the London market, you don’t have to study to get into insurance. You tend to get into insurance by accident. So that’s what happened to me. I started my career as a cat modeller. So, I was doing RMS scheduling and running some analysis from that. And from there really, it just sort of happened by osmosis. I got into underwriting, as a result working in the Lloyd’s market, always doing property insurance. And I’m now a broker at Lockton.

Jamie Gassmann: [00:01:43] Wonderful. And, what has the last few years looked like in the broker kind of world going through the pandemic and some of the changes that have happened in the business world?

Paul Jenkins: [00:01:54] Yeah. A real challenge for us in London on the basis that, you know, in the Lloyd’s mMarket, it’s the oldest insurance market in the world, you know, and that it’s a marketplace. It’s been going for about 350 years. And most businesses still transacted face-to-face, so person-to-person in one place in a market, and lockdown prevented us from doing that because we didn’t have a marketplace. So, we adapted ever so quickly with Zoom, WebEx, iMessage, however you’re doing this stuff.

Paul Jenkins: [00:02:27] But, yeah, it’s been difficult because you’ve essentially been working in isolation and you would normally have your team around you. And we do work as a team. We’re a close-knit team and the youngsters learn from being in-situ and, you know, listening and taking on board what’s going on around them. So, it’s been a challenge for a number of reasons. You know, from a trade perspective, it’s been difficult. From a coaching perspective and a learning perspective, it’s been a challenge. But we’ve managed to do it and we’ve managed to grow our book. So, you know, we’ve got more clients now than we had prior to the lockdown and we’ve got high revenues than we had prior to the lockdown. So, I suppose on reflection, it’s really quite incredible that we’ve been able to do what we did.

Jamie Gassmann: [00:03:10] Yeah, I bet. And so, your clients that you have that you’re speaking of, are they mostly in just London or is it kind of a global kind of clientele or?

Paul Jenkins: [00:03:20] My clients will be North American clients.

Jamie Gassmann: [00:03:23] Okay.

Paul Jenkins: [00:03:23] So, they’ll be in America or in Canada.

Jamie Gassmann: [00:03:26] Great. And then, I’m sure Lockton is kind of a global, anywhere that they might be located, and broadly you guys can support them.

Paul Jenkins: [00:03:32] Yeah. We’ve got a big network and a really successful network in the U.S.

Jamie Gassmann: [00:03:37] Yeah.

Paul Jenkins: [00:03:37] And, we’re growing our footprint globally. So, we’ve just opened offices in South America and in the Caribbean and in Australia and New Zealand. So, you know, we’re growing the footprint so that we can look after our clients as they expand and grow because many of our clients, you know, are growing internationally as well.

Jamie Gassmann: [00:03:55] Wonderful. And I know this is not your first room, so it’s not – you’ve been here before, but what is one of your most exciting, you know, or what are you most excited, I guess I should say, about being here at the show this year?

Paul Jenkins: [00:04:08] Yeah. It’s great to be able to travel again. Again, you know, we would often see our clients. Our clients come to London to meet with us and our underwriters, or we come to America to come and meet with our clients. So, it’s really wonderful to be able to meet people again. And many of these people are people I’ve met for the first time. So, they’re new clients. As I said, you know, we’ve been able to grow the portfolio of business that we have. We’ve done that successfully by providing amazing service, you know, to our clients to give them the best possible outcomes. And it’s nice just to, you know, make friends with new people and –

Jamie Gassmann: [00:04:42] Yeah, totally.

Paul Jenkins: [00:04:43] And to be here together.

Jamie Gassmann: [00:04:44] Yeah. And the clientele that you have, just question, is there anything from a risk perspective or an insurance perspective that’s changed or shifted in terms of the types of things that they need support with?

Paul Jenkins: [00:04:56] It’s ever-evolving. So, take for example the current global environment with regards to supply chain. Supply chains are disrupted all over the place, and for some clients, they have coverage for this, and for others that they don’t. But just trying to identify how they are running their business and continuing to operate with all this challenge, you know, with their business, it’s something that you can only really understand once you’re talking to people and once you get, you know, underneath the – you can’t present this stuff in an email or in an Excel spreadsheet. So, you need to listen to the clients as to what their challenges are, understand the business need. And that allows us to provide them the best possible policy and the best possible coverage at the best possible terms so that, you know, they’ve got the cover that they need in the event of a disruption or loss.

Jamie Gassmann: [00:05:51] Yeah. And like kind of keeping like a pulse almost on what might be potentially a risk for them, too, as things continue to evolve. Because as I always say, you know, the complexities and challenges we’ve experienced over the last few years have required businesses to think of things differently.

Paul Jenkins: [00:06:06] Yeah. Absolutely.

Jamie Gassmann: [00:06:07] Because they’re faced with more.

Paul Jenkins: [00:06:08] Yeah. Absolutely.

Jamie Gassmann: [00:06:09] So, interesting.

Paul Jenkins: [00:06:09] And not just that many businesses had to either close or reduce, you know, their capacity or their ability to produce things, which meant that they might have laid staff off. And then, now having to challenge to try and –

Jamie Gassmann: [00:06:23] Hire them.

Paul Jenkins: [00:06:23] Hire people. You know, there’s a real war on talent at the moment with regards to being able to get good people who know what they’re doing. And that in itself, you know, that might not be an insurable thing, but that in itself is a business problem that I think many people are at the moment trying to get their arms around.

Jamie Gassmann: [00:06:39] Yeah. Absolutely. Well, it has been an absolute pleasure to hear from you.

Paul Jenkins: [00:06:42] Yeah. Thank you.

Jamie Gassmann: [00:06:42] Yeah. So if people wanted to get a hold of you or to reach out to you about the services that Lockton Companies offers, how would they be able to do that?

Paul Jenkins: [00:06:50] Well, I suppose you could look on social media. There’s LinkedIn and others if I’m plugging, you know those platforms, or likewise, you can go on the website and we’ve got all the contact details that you need to be able to contact us.

Jamie Gassmann: [00:07:05] Wonderful. Well, thank you so much for being on the show. It’s been a pleasure.

Paul Jenkins: [00:07:08] Yeah. Thanks very much.

Outro: [00:07:14] Thank you for joining us on Workplace MVP. R3 Continuum is a proud sponsor of this show and is delighted to celebrate most valuable professionals who work diligently to secure safe workplaces where employees can thrive.

 

 

Tagged With: insurance broker, Jamie Gassmann, Lockton Companies, Paul Jenkins, property broker, R3 Continuum, RIMS, RISKWORLD 2022, Workplace MVP

Signals For Whether or Not You Need a Financial Advisor, with Anthony Chen, Host of Family Business Radio

June 6, 2022 by John Ray

Financial Advisor
Family Business Radio
Signals For Whether or Not You Need a Financial Advisor, with Anthony Chen, Host of Family Business Radio
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Financial Advisor

Signals For Whether or Not You Need a Financial Advisor, with Anthony Chen, Host of Family Business Radio

Anthony Chen shares that the best time to reach out to a financial advisor is when major changes are occurring in life or business. Family Business Radio is underwritten by Anthony Chen with Lighthouse Financial Network.

Anthony’s commentary was taken from this episode of Family Business Radio.

Anthony Chen, Host of Family Business Radio

family owned craft breweries
Anthony Chen

This show is sponsored and brought to you by Anthony Chen with Lighthouse Financial Network. Securities and advisory services offered through Royal Alliance Associates, Inc. (RAA), member FINRA/SIPC. RAA is separately owned and other entities and/or marketing names, products or services referenced here are independent of RAA. The main office address is 575 Broadhollow Rd. Melville, NY 11747. You can reach Anthony at 631-465-9090 ext. 5075 or by email at anthonychen@lfnllc.com.

Anthony Chen started his career in financial services with MetLife in Buffalo, NY in 2008. Born and raised in Elmhurst, Queens, he considers himself a full-blooded New Yorker while now enjoying his Atlanta, GA home. Specializing in family businesses and their owners, Anthony works to protect what is most important to them. From preserving to creating wealth, Anthony partners with CPAs and attorneys to help address all of the concerns and help clients achieve their goals. By using a combination of financial products ranging from life, disability, and long-term care insurance to many investment options through Royal Alliance. Anthony looks to be the eyes and ears for his client’s financial foundation. In his spare time, Anthony is an avid long-distance runner.

The complete show archive of Family Business Radio can be found at familybusinessradioshow.com.

Tagged With: Anthony Chen, financial advice, financial advisor, Lighthouse Financial Network

LIVE from RISKWORLD 2022: Carlos Castillo, Confia

June 3, 2022 by John Ray

Confia
Minneapolis St. Paul Studio
LIVE from RISKWORLD 2022: Carlos Castillo, Confia
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Confia

LIVE from RISKWORLD 2022: Carlos Castillo, Confia

Carlos Castillo, CEO of Confia Insurance Brokers headquartered in Costa Rica, was the guest on the episode live from RISKWORLD 2022. He and host Jamie Gassmann talked about the services Confia offers, his experience at the conference, and more.

Workplace MVP is underwritten and presented by R3 Continuum and produced by the Minneapolis-St.Paul Studio of Business RadioX®.

This show was originally broadcast from the RIMS 2022 RISKWORLD Conference held at the Moscone Center in San Francisco, California.

Carlos Castillo, CEO, Confia

Carlos Castillo, CEO, Confia

Confia began in 2010 offering insurance brokerage services. Their mission is to give customers the best advice and service in the insurance market, protecting their risks as if they were ours.

They offer their clients the best insurance solutions, with customer service that exceeds your expectations. We will achieve the prompt payment of your claims.

They operate in Costa Rica, Honduras, and the Dominican Republic.

Company website | Carlos Castillo LinkedIn

About Workplace MVP

Every day, around the world, organizations of all sizes face disruptive events and situations. Within those workplaces are everyday heroes in human resources, risk management, security, business continuity, and the C-suite. They don’t call themselves heroes though. On the contrary, they simply show up every day, laboring for the well-being of employees in their care, readying the workplace for and planning responses to disruption. This show, Workplace MVP, confers on these heroes the designation they deserve, Workplace MVP (Most Valuable Professionals), and gives them the forum to tell their story. As you hear their experiences, you will learn first-hand, real-life approaches to readying the workplace, responses to crisis situations, and overcoming challenges of disruption. Visit our show archive here.

Workplace MVP Host Jamie Gassmann

Jamie Gassmann, Host, “Workplace MVP”

In addition to serving as the host to the Workplace MVP podcast, Jamie Gassmann is the Director of Marketing at R3 Continuum (R3c). Collectively, she has more than fourteen years of marketing experience. Across her tenure, she has experience working in and with various industries including banking, real estate, retail, crisis management, insurance, business continuity, and more. She holds a Bachelor of Science Degree in Mass Communications with special interest in Advertising and Public Relations and a Master of Business Administration from Paseka School of Business, Minnesota State University.

R3 Continuum

R3 Continuum is a global leader in workplace behavioral health and security solutions. R3c helps ensure the psychological and physical safety of organizations and their people in today’s ever-changing and often unpredictable world. Through their continuum of tailored solutions, including evaluations, crisis response, executive optimization, protective services, and more, they help organizations maintain and cultivate a workplace of wellbeing so that their people can thrive. Learn more about R3c at www.r3c.com.

Company website | LinkedIn | Facebook | Twitter

TRANSCRIPT

Intro: [00:00:03] Broadcasting Live from RISKWORLD 2022 at the Moscone Center in San Francisco, it’s time for Workplace MVP. Brought to you by R3 Continuum, a global leader in helping workplaces thrive during disruptive times. Now, here’s your host.

Jamie Gassmann: [00:00:22] Hey, everyone. Jamie Gassmann here, your host of Workplace MVP, coming to you from RISKWORLD 2022. And with me is Carlos Castillo. Hi, Carlos. Welcome to the show.

Carlos Castillo: [00:00:33] Hello. Good morning.

Jamie Gassmann: [00:00:35] So, talk to me about tell me where you’re from, what company you work for and what your company does.

Carlos Castillo: [00:00:40] Yeah, I’m from Costa Rica. The company is called CONFIA, which means trust. We are a brokerage insurance company. We started operations 12 years ago. When the market opens, we were in a state monopoly for 84 years with only one insurance company. Right now, we have 13 insurance companies from different countries. The market has grown. Right now, it’s at $1.4 billion in premiums. It’s a very attractive market. So, we started operations there in 2010 as a broker brokerage company.

Jamie Gassmann: [00:01:23] Wow. And this is your first time attending the RIM’s conference. So, talk to me what are you excited about with your first, you know, experience here? What are you looking forward to?

Carlos Castillo: [00:01:33] Yeah, I always wanted to visit RIMS, but this is the first year. I’m expecting to meet different brokers, different companies looking for opportunities. So, that’s what I’m here for, to make contacts.

Jamie Gassmann: [00:01:50] Yeah. So, the networking aspect of the show, I think there’s a lot of that going on here, which is great.

Carlos Castillo: [00:01:56] Absolutely, yeah. We’re looking for that networking opportunities, not just for Costa Rica, where we have operations. Also, we also operate in Dominican Republic and Honduras.

Jamie Gassmann: [00:02:07] Wow! So, kind of expanding your operation and see if there’s, you know, potential with some of the other brokers that might be working here at RIMS.

Carlos Castillo: [00:02:14] Exactly.

Jamie Gassmann: [00:02:14] Yeah.

Carlos Castillo: [00:02:15] Exactly.

Jamie Gassmann: [00:02:15] Are you planning on attending any of the sessions at all right here?

Carlos Castillo: [00:02:18] Yes, yeah.

Jamie Gassmann: [00:02:18] Yeah.

Carlos Castillo: [00:02:19] I will.

Jamie Gassmann: [00:02:19] Well, which ones attract you the most? Like, which topics are kind of your, like, go-to, can’t-wait-to-sit-in-that-audience for?

Carlos Castillo: [00:02:26] Well, I’m looking for a different topics: cyber insurance, marketing, global market opportunities. Yeah, I registered in some of the conferences.

Jamie Gassmann: [00:02:39] Yeah, fantastic. So, I know you’re networking and this is a great show for that. And are you — so far, I know the show has just kind of started, so far, have you been pleased with what you’ve been finding?

Carlos Castillo: [00:02:52] Oh, absolutely, absolutely. Everybody is very up and happy to see each other after the pandemia, right?

Jamie Gassmann: [00:02:59] Yeah.

Carlos Castillo: [00:02:59] It’s great after being two years in Zoom calls.

Jamie Gassmann: [00:03:03] Yeah.

Carlos Castillo: [00:03:04] So, it’s fantastic to have the opportunity, you know, to talk to people personally and to make contacts. So, everybody is very willing to share information, and everybody wants to do business.

Jamie Gassmann: [00:03:16] Yeah. Well, I really hope that you make a lot of great connections. And it was so great to have you on our episode here, and to meet you, and to hear a little bit about your background and really appreciate you stopping by.

Carlos Castillo: [00:03:27] Well, fantastic, fantastic. Our contact information is in www.confia.co.cr.

Jamie Gassmann: [00:03:39] Great. Wonderful. That way, if they need to get a hold of you or they want to reach out for partnership or any business-

Carlos Castillo: [00:03:45] Absolutely.

Intro: [00:03:45] … they actually have that opportunity to.

Carlos Castillo: [00:03:47] Absolutely.

Jamie Gassmann: [00:03:47] So, thank you so much for joining us. It was so great to talk to you.

Carlos Castillo: [00:03:49] All right. You’re welcome. Have a great day.

Jamie Gassmann: [00:03:51] You, too.

Outro: [00:03:56] Thank you for joining us on Workplace MVP. R3 Continuum is a proud sponsor of this show and is delighted to celebrate most valuable professionals who work diligently to secure safe workplaces where employees can thrive.

 

 

Tagged With: Carlos Castillo, Confia, insurance broker, Jamie Gassmann, R3 Continuum, RIMS, RISKWORLD 2022, Workplace MVP

It’s Not a Sales Call, It’s a “Best Fit” Conversation

June 3, 2022 by John Ray

It's Not a Sales Call It's a "best fit" conversation
North Fulton Studio
It's Not a Sales Call, It's a "Best Fit" Conversation
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It's Not a Sales Call It's a "best fit" conversation

It’s Not a Sales Call, It’s a “Best Fit” Conversation

As professional services providers, we’ll serve more effectively if we view our time with prospects as a “best fit” conversation instead of a sales call.

The Price and Value Journey is presented by John Ray and produced by the North Fulton studio of Business RadioX®

TRANSCRIPT

John Ray: [00:00:00] Hello. I’m John Ray on The Price and Value Journey. Conversations with prospective clients should not be viewed as a sales call. Frankly, it took me a while to come to this realization and the use of this terminology.

John Ray: [00:00:19] These conversations that we have with prospects shouldn’t even start with a sale in mind. A better way to frame these conversations is to start out with something like, “Hey, let’s see if we’re a good fit. And to do that, I need to ask you some questions.” And then, ask those questions. Ask the individual in front of you, Why do you think you need X and Y? What outcomes are you trying to achieve? Why haven’t you tried fill in the blank? And so forth.

John Ray: [00:00:52] We are professional services providers. We serve. Our mission should be to help others find solutions to their problems. If we make that our focus, we will be seen as a person of value. And in turn, we will stand out from the crowd.

John Ray: [00:01:13] Earlier in this series, I was fortunate enough to interview Bob Burg, and he and John David Mann are the co-authors of a book called The Go-Givers Sell More. And here’s the way they put it in that book.

John Ray: [00:01:31] They say, Most of us look at sales backwards. We see it as convincing people to do something they don’t want to do. But it isn’t. It’s about learning what people do want to do and helping them do that. Or, we may think it’s about taking advantage of others. While, in fact, it’s about giving other people more advantage.

John Ray: [00:01:57] But the biggest inversion of all, the great upside down misconception about sales, is that it is an effort to get something from others. The truth is that sales at its best, that is at its most effective, is precisely the opposite. It is about giving. Selling is giving. Giving time, attention, counsel, education, empathy, and value. In fact, the word sell comes from the old English word sellan, which means – you guessed it – to give.

John Ray: [00:02:39] What a great passage. Try it. Instead of thinking of prospect meetings as sales calls, try thinking of them as best fit conversations. Maybe you call them giving conversations. You might have another way to frame it. But whatever we call it, we should do whatever’s necessary to put ourselves in the mindset of genuine service. That’s what makes us professional services providers.

John Ray: [00:03:11] I’m John Ray on The Price and Value Journey. Past episodes of this series can be found at pricevaluejourney.com or on your favorite podcast app. And if you have not subscribed, I’d be honored if you would. And if you’d like to connect with me directly, send me a note, john@johnray.co. I’d love to hear from you. Thank you for joining me.

 

About The Price and Value Journey

The title of this show describes the journey all professional services providers are on:  building a services practice by seeking to convince the world of the value we offer, helping clients achieve the outcomes they desire and trying to do all that at pricing which reflects the value we deliver.

If you feel like you’re working too hard for too little money in your solo or small firm practice, this show is for you. Even if you’re reasonably happy with your practice, you’ll hear ways to improve both your bottom line as well as the mindset you bring to your business.

The show is produced by the North Fulton studio of Business RadioX® and can be found on all the major podcast apps. The complete show archive is here.

John Ray, Host of The Price and Value Journey

John Ray The Price and Value Journey
John Ray, Host of “The Price and Value Journey”

John Ray is the host of The Price and Value Journey.

John owns Ray Business Advisors, a business advisory practice. John’s services include advising solopreneur and small professional services firms on their pricing. John is passionate about the power of pricing for business owners, as changing pricing is the fastest way to change the profitability of a business. His clients are professionals who are selling their “grey matter,” such as attorneys, CPAs, accountants and bookkeepers, consultants, marketing professionals, and other professional services practitioners.

In his other business, John is a Studio Owner, Producer, and Show Host with Business RadioX®, and works with business owners who want to do their own podcast. As a veteran B2B services provider, John’s special sauce is coaching B2B professionals to use a podcast to build relationships in a non-salesy way which translate into revenue.

John is the host of North Fulton Business Radio, Minneapolis-St. Paul Business Radio, Alpharetta Tech Talk, and Business Leaders Radio. house shows which feature a wide range of business leaders and companies. John has hosted and/or produced over 1,300 podcast episodes.

Connect with John Ray:

Website | LinkedIn | Twitter

Business RadioX®:  LinkedIn | Twitter | Facebook | Instagram

Tagged With: best fit conversation, ohn Ray, Price and Value Journey, pricing, professional services, professional services providers, Sales, sales call, solopreneurs, value, value pricing

LIVE from WORKBENCHcon 2022: Nicole and Thure, When Geeks Craft

June 2, 2022 by John Ray

When Geeks Craft
North Fulton Studio
LIVE from WORKBENCHcon 2022: Nicole and Thure, When Geeks Craft
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When Geeks Craft

LIVE from WORKBENCHcon 2022: Nicole and Thure, When Geeks Craft (Organization Conversation, Episode 24)

Nicole and Thure with When Geeks Craft joined host Richard Grove at WORKBENCHcon 2022. They shared their work in 3-D printing, why they are known as “fantasy cartographers,” and their work in laser cutting, stained glass, and anything else that appeals to them. They mentioned that the learning aspect is important to them, not pigeonholing their crafting, how they create in their spare time, the value of continually being challenged, and more.

Organization Conversation is produced by the North Fulton studio of Business RadioX® inside Renasant Bank in Alpharetta.

Nicole and Thure, When Geeks Craft

Nicole and Thure, When Geeks Craft

Nicole, a Project Associate, and Thure, a Support Analyst, are a married couple from the United States. Together they work on multiple different projects with the help of their lazer cutter, 3D printer, and various other tools.

They have slowly worked to make their home into a functional maker space and recently renovated a bonus room into a dedicated workshop.

If you want to know more about them, send them a message. They like friends.

Connect with When Geeks Craft:  Website |Instagram | YouTube

About Organization Conversation

Organization Conversation features interviews with movers and shakers in storage and organization, from professional organizers to the creative and talented Brand Ambassadors who use Wall Control products every day. You’ll hear tips, tricks, and how-tos for storage and organization, as well as receive first access to Wall Control promotions. We talk with our suppliers and partners to give you a look behind the scenes at how we operate, what makes our family-owned and operated brand tick, and some of the fun and interesting insights that go into making our business run. We love our guests, as they are engaging and entertaining with interesting experiences to share. By focusing on those guests and the amazing stories they tell, we hope you will be enriched and find your time listening to the Organization Conversation podcast as time well spent.

Organization Conversation is hosted by Richard Grove and broadcast and produced from the North Fulton studio of Business RadioX® inside Renasant Bank in Alpharetta. You can find the full archive of shows by following this link. The show is available on all the major podcast apps, including Apple Podcasts, Spotify, Google, Amazon, iHeart Radio, and others.

About Richard Grove

Richard Grove, Host, Organization Conversation

Richard Grove‘s background is in engineering but what he enjoys most is brand building through relationships and creative marketing. Richard began his career with the Department of Defense as an engineer on the C-5 Galaxy Engineering Team based out of Warner Robins. While Richard found this experience both rewarding and fulfilling, he always knew deep down that he wanted to return to the small family business that originally triggered his interest in engineering.

Richard came to work for the family business, Dekalb Tool & Die, in 2008 as a Mechanical Engineer. At the time Wall Control was little more than a small ‘side hustle’ for Dekalb Tool & Die to try to produce some incremental income. There were no “Wall Control” employees, just a small warehouse with a single tool and die maker that would double as an “order fulfillment associate” on the occasion that the original WallControl.com website, which Richard’s grandmother built, pulled in an order.

In 2008, it became apparent that for the family business to survive they were going to have to produce their own branded product at scale to ensure jobs remained in-house and for the business to continue to move forward. Richard then turned his attention from tool and die to Wall Control to attempt this necessary pivot and his story with Wall Control began. Since that time, Richard has led Wall Control to significant growth while navigating two recessions.

Connect with Richard:

Instagram | Twitter | LinkedIn

About Wall Control

The Wall Control story began in 1968 in a small tool & die shop just outside Atlanta, Georgia. The first of three generations began their work in building a family-based US manufacturer with little more than hard work and the American Dream.

Over the past 50+ years, this family business has continued to grow and expand from what was once a small tool & die shop into an award-winning US manufacturer of products ranging from automobile components to satellite panels and now, the best wall-mounted tool storage system available today, Wall Control.

The Wall Control brand launched in 2003 and is a family-owned and operated business that not only produces a high-quality American Made product but sees the entire design, production, and distribution process happen under their own roof in Tucker, Georgia. Under that same roof, three generations of American Manufacturing are still hard at work creating the best tool storage products available today.

Connect with Wall Control:

Company website | Facebook | Instagram

Tagged With: 3D Printing, lazer cutter, makers, Nicole, Organization Conversation, resin, Richard Grove, Thure, Wall Control, When Geeks Crafts

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