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Kham Inthirath, inThink Agency and Mark Gottlieb, Office Evolution Roswell (Family Business Radio, Episode 16)

January 14, 2021 by John Ray

Office Evolution Roswell
Family Business Radio
Kham Inthirath, inThink Agency and Mark Gottlieb, Office Evolution Roswell (Family Business Radio, Episode 16)
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Kham Inthirath, inThink Agency and Mark Gottlieb, Office Evolution Roswell (Family Business Radio, Episode 16)

On this edition of “Family Business Radio,” host Anthony Chen welcomes Kham Inthirath, who discusses his firm’s marketing consulting for business clients. Office Evolution Roswell owner Mark Gottlieb also joined the show to discuss co-working and ancillary services offered to solopreneurs on up to local offices of major corporations. “Family Business Radio” is underwritten and brought to you by Anthony Chen with Lighthouse Financial Network.

Kham Inthirath, CEO, inThink Agency

Kham Inthirath, inThink Agency

Kham Inthirath is the Founder and CEO of inThink Agency, a hybrid marketing and business consultancy agency. inThink helps businesses achieve growth through ROI-based marketing, sales and customer success innovation. Kham concentrates on enterprise growth for local to international companies.

Under Kham’s leadership, inThink’s team of strategists, creatives, and solutions architects develop and execute marketing strategies that are guided by inThink’s unique Business Diagnostic program. The Diagnostic assesses six critical pillars for business success — marketing, creative, customer success, operations, technology, and strategy. With insight into the strengths and weaknesses within each of these pillars, inThink helps companies do much more than market their product or service. They provide a roadmap for marketing that supports unique brand positioning, customer experiences that delight from sales through purchase, and a technology stack that can support the full scope of the organization. Kham helps his clients tell their brand stories in ways that allow them to realize the immediate value in the marketplace.

Kham’s longstanding passion for marketing and dedication to client success is evident in inThink’s work ethic, collaborative style, and fierce problem-solving orientation. Kham’s clients have increased their bottom line revenues by as much as 96% and seen engagement improvements up to 2000%.

Specialties: Marketing Automation (Hubspot Partner), Inbound Marketing, Branding, UX/IU Design, Content Marketing, Local Search Marketing, Lead Generation, Search Engine Optimization (SEO), Website Design, Google Business Street View 360 Virtual Tour, Mobile Marketing, Pay-Per-Click, Digital Paid Advertising, Media Buying, Video Marketing, Email Marketing, Social Media Marketing, Graphic Design, Business Development, Client Relations, Google Adwords, Google Analytics, Consulting, Customer Service, Internet Marketing, Digital Marketing, Market Analysis, Needs Assessment, CRM, Product Marketing, Operations, Technology Stack Consulting, Business Planning & Strategy, HR/Employment Branding.

Company website

LinkedIn

Mark Gottlieb, Founder and Partner, Office Evolution Roswell

Office Evolution Roswell
Mark Gottlieb, Office Evolution Roswell

Office Evolution is a flexible workspace provider. Founded in 2003, Office Evolution has always approached private office space and virtual office space markets from a unique, entrepreneurial perspective. Their determination to offer sole proprietors and small businesses real business solutions has turned the idea of expensive executive offices and impersonal virtual office and co-working spaces on its head. Their efforts have resulted in a growing number of business centers located in key metro areas throughout the United States. They help individuals and businesses grow and expand by becoming an affordable and professional piece of their business plan. Office Evolution is gaining fast attention in the midst of the pandemic.

In a recent article, Commercial Property Executive cites Office Evolution, the nation’s largest coworking franchisor, as an “intriguing case study,” offering small to middle-sized businesses, remote workers, and entrepreneurs the ease and convenience of private, close to home workspaces where you can get work done safely, affordably, and effectively. No more working from your dining room or local coffee house! Dreamers, Risk-Takers, and Doers need a professional workspace where they can be inspired, be productive, all while staying safe and close to home.
The Colorado-based company boasts 72 coast-to-coast locations and growing! The company’s presence is expanding in markets such as Atlanta, where it sees high demand for flexible workspaces. Office Evolution is looking to have 80 locations up and running by the first quarter of 2021.
Enjoy the historic charm of Roswell, GA while cutting your commute time. Located near the Roswell City Hall, Canton Street shops and restaurants (Crazy Love Coffee Shop, Zest, Adele’s, Table & Main, Rock N’ Taco, and much more.) the Office Evolution office space and business in historic Roswell, GA is perfect for your business. Office Evolution is an executive and virtual office space franchise designed for small businesses, solo entrepreneurs, and corporate employees to work near home. In business since 2003 with 73 locations open, Office Evolution is the full-service office solutions authority, providing clients with a professional image, friendly service, and convenience at a practical price. Our members of Dreamers, Risk-Takers, and Doers are Inspired – Here.
Committed to helping business owners thrive by taking the work out of running an office, Office Evolution Roswell delivers quality service and amenities and opportunities to connect and share knowledge with like-minded professionals. Fully furnished offices, state of the art technology, conference and training rooms, business support services, prestigious Roswell business address, live answering, and call management offer the right mix of services to help business owners succeed. Combine that with the newly renovated redesigned single-story building on Hwy 9 with 24/7 access and plentiful dedicated parking and they are the perfect place for members to “do their thing.”
The facility in the heart of Roswell features 40 dedicated private offices, 2 conference rooms, a larger meeting/ training space, break room/kitchen, and drop-in and shared workspaces equipped for COVID realities. They are located steps away from the Canton Street as well as Roswell City Hall with walkable access to a vast array of restaurants, shops and services. In addition to a fantastic private office, other amenities include: Covid safety protocols Fully furnished private office spaces (the setup is simple…plug in your computer and you’re ready to work) Multiple meeting-ready conference rooms Flexible coworking space Front desk staff to welcome you and your guests Complimentary beverages – hot coffee & tea available all day Internet Access – High Speed Wi-Fi or ethernet options available 24/7/365 nationwide access to your office here and our 72 other business centers when you travel Free convenient parking just outside our door.
Founder and Partner Mark Gottlieb founded MetroGroup in 1997 with a pursuit for creative yet fundamentally-based retail development. Through his leadership, vision and entrepreneurial spirit, the company has developed 5 million square feet of commercial development throughout the Southeast. Mark’s relationships with premier retailers, combined with his creative development approach, position MetroGroup as an accomplished real estate company respected for unique design and quality product.
In 2020, Mark became Franchise Owner for Office Evolution Roswell. The facility offers sole proprietors and small businesses flexible workspace solutions, including private offices, coworking, virtual offices and conference rooms, serving the Roswell community and surrounding neighborhoods. Mark is responsible for the company’s overall health and growth in this market.
In 2013, Mark joined forces with Frank Hall to launch Metro-Hall Retail to deliver on-point and on-task development, construction and advisory solutions to retailers and service providers.
Company website
LinkedIn

Anthony Chen, Host of “Family Business Radio”

family owned craft breweries
Anthony Chen

This show is sponsored and brought to you by Anthony Chen with Lighthouse Financial Network. Securities and advisory services offered through Royal Alliance Associates, Inc. (RAA), member FINRA/SIPC. RAA is separately owned and other entities and/or marketing names, products or services referenced here are independent of RAA. The main office address is 575 Broadhollow Rd. Melville, NY 11747. You can reach Anthony at 631-465-9090 ext 5075 or by email at anthonychen@lfnllc.com.

Anthony Chen started his career in financial services with MetLife in Buffalo, NY in 2008. Born and raised in Elmhurst, Queens, he considers himself a full-blooded New Yorker while now enjoying his Atlanta, GA home. Specializing in family businesses and their owners, Anthony works to protect what is most important to them. From preserving to creating wealth, Anthony partners with CPAs and attorneys to help address all of the concerns and help clients achieve their goals. By using a combination of financial products ranging from life, disability, and long term care insurance to many investment options through Royal Alliance. Anthony looks to be the eyes and ears for his client’s financial foundation. In his spare time, Anthony is an avid long-distance runner.

The complete show archive of “Family Business Radio” can be found at familybusinessradioshow.com.

Tagged With: Anthony Chen, inThink Agency, Kham Inthirath, Mark Gottlieb, Office Evolution, Office Evolution Roswell

Why Leading Metrics are so Important, with Lance Knight, ConnectALL

January 14, 2021 by John Ray

ConnectALL
North Fulton Studio
Why Leading Metrics are so Important, with Lance Knight, ConnectALL
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ConnectALL

Why Leading Metrics are so Important, with Lance Knight, ConnectALL

Lance Knight: [00:00:00] Leading metrics is an interesting thing. And this is more than just technology. This is business in general. Thinking about what metrics are really important to your business. Now, we’re ending 2020. What a what a crazy year. It’s just been one of those years where you just couldn’t plan for all the things that got in your way as you’re driving forward. But you can plan and look at leading metrics.

Lance Knight: [00:00:27] So, if you have a particular goal, let’s use an easy one as for sales to understand sales goals, those are numbers and facts, and easy to understand. Let’s say you want to do a million in revenue. Well, if I’m not tracking what I’m doing all the way up to that million with some key metrics, all I’m going to know at the end, will I hit that number or not. I’m not going to be able to change course and look at things. So, if my outcome is that revenue target, what are the metrics I’m going to look at daily, monthly, weekly to make sure that I’m getting that? Is that salespeople activity? Is that market conditions? What are the things I want to look at to make sure that I can pivot and steer to make sure I still get that goal.

Lance Knight: [00:01:06] And some of the most successful people I know use leading metrics to drive their business. I use leading metrics at all kinds of places here that connect all from my marketing metrics, to my sales metrics, to all different types of metrics that I look at to see if we can pivot and do things. An example I can use internally is we were doing some pay-per-click advertisement and it wasn’t working. It wasn’t working. We could tell that. So, we made some changes, some shifts. We went, and we failed a little bit here and there, but we learned from that. And now, we’re doing really great with our pay-per-click campaigns. But if I had waited to say, “Hey, let’s do pay per click,” and somebody went and did it, and I realized I just spent a bunch of money to hit my goals, I would have never been successful at it.

Lance Knight: [00:01:52] So, those are leading metrics. It could be anything in any business. It depends on the company. Sales has some specific metrics, like I look at how many presentations do we do compared to my pipeline and things like that, which, of course, makes my salespeople a little crazy, but those are things you’ve got to look at to pivot. Maybe I have too many leads coming in that we can’t manage and I’m falling apart. That means I’ve got to hire a salesperson, of which I am. But the point is that it’s looking at those leading things to your business and breaking down. I prefer those compared to lagging metrics, because lagging metrics are telling me where I’m going wrong; where leading metrics, I can use to figure out where I want to go.

Lance Knight, COO, ConnectALL

Lance Knight is COO of ConnectALL, a software value stream management company, noted for its ability to accelerate software development and increase productivity. His responsibilities include sales, sales operations, customer success, and technical support. Previously, he held SVP/VP roles at LeadingAgile, Tasktop Technologies, and Accept Software, specializing in field operations, sales development, and customer success. Lance started his IT career with a large aerospace manufacturer where he learned about lean manufacturing and systems thinking.

He’s a published author of books and white papers on leadership, software development, and software sales. The Forbes article, referenced during the show, can be found here.

Company website

Lance on LinkedIn

You can find the complete North Fulton Business Radio interview with Lance here. 


The “One Minute Interview” series is produced by John Ray and in the North Fulton studio of Business RadioX® in Alpharetta. You can find the full archive of shows by following this link.

Renasant Bank has humble roots, starting in 1904 as a $100,000 bank in a Lee County, Mississippi, bakery. Since then, Renasant has grown to become one of the Southeast’s strongest financial institutions with over $13 billion in assets and more than 190 banking, lending, wealth management and financial services offices in Mississippi, Alabama, Tennessee, Georgia and Florida. All of Renasant’s success stems from each of their banker’s commitment to investing in their communities as a way of better understanding the people they serve. At Renasant Bank, they understand you because they work and live alongside you every day.

Tagged With: ConnectALL, Lance Knight, leading metrics

Decision Vision Episode 99: Should I Hire a Consultant? – An Interview With Meredith Moore, Artisan Financial Strategies

January 14, 2021 by John Ray

Meredith Moore
Decision Vision
Decision Vision Episode 99: Should I Hire a Consultant? - An Interview With Meredith Moore, Artisan Financial Strategies
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Decision Vision Episode 99: Should I Hire a Consultant? – An Interview With Meredith Moore, Artisan Financial Strategies

Meredith Moore started hiring outside consultants very early to assist with her firm’s growth. She joins host Mike Blake to discuss why she has continued this practice, why she considers it so vital for her business, pitfalls you should avoid, and more. “Decision Vision” is presented by Brady Ware & Company.

Meredith Moore, Founder & CEO of Artisan Financial Strategies

Meredith Moore brings a passion for lifelong learning to her role as Founder and CEO of Artisan Financial Strategies. She is a class of 2017 leadership Atlanta graduate and has built a practice where clients and colleagues alike appreciate Meredith’s unflagging commitment to empowering others through knowledge, skills and insights that help them meet financial and personal goals through a comprehensive and bespoke process. In addition, she has mentored dozens of other financial advisors in the industry.

Her fresh approach and insightful observations combine with 21 years of professional experience to make Meredith a compelling and sought-after speaker. She has guest lectured at Georgia Tech’s Scheller College of Business, spoken at the Wall Street Journal’s Women in the Workplace and on the WSJ Secrets of Women of Wealth podcast. She is also a contributor to Medium and Thrive Global.

As someone who’s not only beaten cancer but kicked its ass, Meredith has a growth mindset and firmly believes that perseverance and a methodical approach allow individuals to achieve any goal.

You can connect with Meredith on LinkedIn.

Meredith Moore of Artisan Financial Strategies, LLC, is a financial adviser with Eagle Strategies LLC, a Registered Investment Adviser. Artisan Financial Strategies, LLC, is not owned or operated by Eagle Strategies LLC or its affiliates. Neither Artisan Financial Strategies, LLC, nor its advisors provide tax, legal, or accounting advice. This is for informational purposes only and should not be construed as investment advice.

Mike Blake, Brady Ware & Company

Mike Blake, Host of the “Decision Vision” podcast series

Michael Blake is the host of the “Decision Vision” podcast series and a Director of Brady Ware & Company. Mike specializes in the valuation of intellectual property-driven firms, such as software firms, aerospace firms, and professional services firms, most frequently in the capacity as a transaction advisor, helping clients obtain great outcomes from complex transaction opportunities. He is also a specialist in the appraisal of intellectual properties as stand-alone assets, such as software, trade secrets, and patents.

Mike has been a full-time business appraiser for 13 years with public accounting firms, boutique business appraisal firms, and an owner of his own firm. Prior to that, he spent 8 years in venture capital and investment banking, including transactions in the U.S., Israel, Russia, Ukraine, and Belarus.

Brady Ware & Company

Brady Ware & Company is a regional full-service accounting and advisory firm which helps businesses and entrepreneurs make visions a reality. Brady Ware services clients nationally from its offices in Alpharetta, GA; Columbus and Dayton, OH; and Richmond, IN. The firm is growth-minded, committed to the regions in which they operate, and most importantly, they make significant investments in their people and service offerings to meet the changing financial needs of those they are privileged to serve. The firm is dedicated to providing results that make a difference for its clients.

Decision Vision Podcast Series

“Decision Vision” is a podcast covering topics and issues facing small business owners and connecting them with solutions from leading experts. This series is presented by Brady Ware & Company. If you are a decision-maker for a small business, we’d love to hear from you. Contact us at decisionvision@bradyware.com and make sure to listen to every Thursday to the “Decision Vision” podcast.

Past episodes of “Decision Vision” can be found at decisionvisionpodcast.com. “Decision Vision” is produced and broadcast by the North Fulton studio of Business RadioX®.

Visit Brady Ware & Company on social media:

LinkedIn:  https://www.linkedin.com/company/brady-ware/

Facebook: https://www.facebook.com/bradywareCPAs/

Twitter: https://twitter.com/BradyWare

Instagram: https://www.instagram.com/bradywarecompany/

 

SHOW TRANSCRIPT

Intro: [00:00:02] Welcome to Decision Vision, a podcast series focusing on critical business decisions. Brought to you by Brady Ware & Company. Brady Ware is a regional full service accounting and advisory firm that helps businesses and entrepreneurs make visions a reality.

Mike Blake: [00:00:22] Welcome to Decision Vision, a podcast giving you, the listener, clear vision to make great decisions. In each episode, we discuss the process of decision making on a different topic from the business owners’ or executives’ perspective. We aren’t necessarily telling you what to do, but we can put you in a position to make an informed decision on your own and understand when you might need help along the way.

Mike Blake: [00:00:41] My name is Mike Blake, and I’m your host for today’s program. I’m a director at Brady Ware & Company, a full service accounting firm based in Dayton, Ohio, with offices in Dayton; Columbus, Ohio; Richmond, Indiana; and Alpharetta, Georgia. Brady Ware is sponsoring this podcast, which is being recorded in Atlanta per social distancing protocols. If you like this podcast, please subscribe on your favorite podcast aggregator and please consider leaving a review of the podcast as well.

Mike Blake: [00:01:08] Today’s topic is, Should I hire a consultant? And, you know, I think this is one of the more challenging questions that many of us, as business decision makers, face. And whether it’s your first time hiring a consultant or whether it’s something that you do in the routine course of business, it is difficult. And as we’re going to talk about today, it’s even more difficult, maybe, or difficult in a different way at a minimum than hiring an employee, because the power dynamic is different, the communication dynamic is different, the degree to which you and the method by which you influence the outcome of that decision to retain a consultant is different.

Mike Blake: [00:02:02] And as most of us know, our economy is becoming increasingly consultantized. We’re being more confronted with this notion of a gig economy. Many of you listening to this may be consultants now or you had been employees earlier this year or even five years ago. And so, I think there’s a lot of use to this conversation because we can get into the mind of somebody who’s been on the hiring side of consultants, has not been afraid to use them and work with them, and understanding kind of the mind of somebody who’s had a successful – and maybe we’ll find out unsuccessful – experiences retaining consultants.

[00:02:49] And I hope that’s going to give you a framework for deciding whether or not that that’s something that you want to do or if you are doing it, if you want to continue to do it. Because, you know, one of the things we’re going to cover today is whether or not you’re using a consultant for the right job. It can sometimes, I think, be so alluring this notion that you use consultants and we’re told now you need to outsource everything because that’s how you scale. And, you know, on paper, that’s all well and good. But, you know, there’s a difference between paper and doing this in real life.

Mike Blake: [00:03:22] So, joining us today to help us kind of talk through this is a very good friend of mine, Meredith Moore, who is founder and CEO of Artisan Financial Strategies. Clients and colleagues alike appreciate Meredith’s unflagging commitment to empowering others through knowledge, skills, and insights that help them meet financial and personal goals. Her boundless drive and curiosity are always evident, whether she’s creating a comprehensive financial plan, working to understand and advance women’s issues, or serving as a mentor for other professionals. Meredith holds a Bachelor of Industrial and Systems Engineering from Georgia Tech – by the way, that’s a big deal. Those of you who don’t know, Georgia Tech has still has a major gender imbalance. So, not many women graduate from that program – where she has served on numerous boards.

Mike Blake: [00:04:12] And is a 2017 graduate of Leadership Atlanta, the second best class ever. And her numerous awards and community leadership activities, including – I’m not going to read the whole thing because otherwise we’re going to be here for too long. But I am going to highlight certain things that I think you, as a listener, need to know about her. And I don’t want to highlight as well. She was named the 2018 Goodyear North Fulton Chamber Business Woman of Excellence. She is, as I mentioned, a Leadership Atlanta Class of 2017. I was a member of the class of ’14. And she’s on the Leadership Atlanta Committee for the group’s first women’s forum and moderator of the panel discussion, Critical Issues Facing Women Breadwinners 2017 and 2018.

Mike Blake: [00:04:58] She and I were both on the Atlanta Business Chronicle Top 40 under 40, 2009. I’m not going out Meredith, but I can tell you, for me, I made that under the wire in terms of eligibility. She is on the board of directors – or was on the board of directors for Kate’s Club from 2012 to 2014. She’s a multiple year Atlanta five star wealth manager. She does a ton of mentoring and also has been guiding families and patients around the world that have been diagnosed with glioblastoma, which is based on her personal experience with the disease. And for those of you who aren’t familiar, that is the same form of cancer that took Senator Ted Kennedy of Massachusetts about a decade ago.

Mike Blake: [00:05:42] As someone who’s not only beaten cancer but kicked its ass, Meredith firmly believes that perseverance and a methodical approach allow individuals to achieve any goal. In addition to our client service and community leadership, Meredith is a widely respected writer who brings a unique perspective to every topic. Her fresh approach and insightful observations combined with 20 years of professional experience to make her a compelling and sought after speaker. And I can tell you she’s sought after because I sought after her and she’s here today. She’s a personal growth junkie, fitness enthusiast, and self-confessed foodie who enjoys finding unique restaurants around Atlanta. A lifelong resident of Georgia, she lives in Roswell with her family, who definitely appreciate Meredith’s energy and drive, but are less enamored with her practice of seizing the day by about 5:00 a.m. each morning. And I’m with your family, if I do that, I’m a disaster. Meredith, welcome to the program.

Meredith Moore: [00:06:33] Thanks, Mike. It’s good to be here. And, again, it’s like the band’s back together.

Mike Blake: [00:06:39] I’m so excited to have you on this program. It’s really too long. We’re coming up on two years of the program, incredibly, and I’ve been trying to find kind of just the right topic to bring you in on. I know people who do what you do really can’t come on the media to talk about investing because people from the SEC will just burst down your door and take your microphone away, so you can’t do that. But, you know, I think it’s worth saying for the listeners that Meredith has been an informal mentor of mine. I don’t think she realizes that she’s been a mentor of mine. Most people don’t.

Mike Blake: [00:07:20] But the way that you’ve grown the business and what I’ve gone on record many times saying, I think your business is one of the toughest out there. I think it is the toughest in finance for a lot of reasons. Not least of which because it requires such a breadth of skill set in order to do well. You cannot just be a great adviser. You have to be so many things to do well at it. And so, you offer sort of a smorgasbord of expertise. And one thing we were talking about not long ago was talking about hiring consultants. And that was sort of the light that went off my head, “Okay”. I know that we can have a really good conversation about this. So, can you think back to when was the first time that you hired a consultant?

Meredith Moore: [00:08:16] Yeah. Actually, I can. So, you know, let me start by saying that I am a firm believer in hiring the very best consultants that you can afford. Now, that is a subjective statement. So, in the spirit of a true Georgia Tech grad – and by the way, in terms of your earlier comments with sort of gender balance there, it’s gotten a little bit better. But we used to say in the 90s, like, the odds are good, but the goods are odd.

Meredith Moore: [00:08:50] But I will tell you, so my first consultant was a business coach, and I tried to systematically since then, literally, take bottom line and make sure that I am spending 10 to 15 percent of my bottom line every year on the very best consultants that those dollars can buy. Because I know I can get return on investment off human capital. And if I have an initiative that I’m working on, you do your due diligence, I know my budget, I researched everything about it, and then I know the best questions to ask. But my first consultant was a business coach that had worked in nothing but advisory. And looking back, he was not the right fit for me for a lot of reasons, and we can go there, too. But I’ll just start by saying it was a business coach.

Mike Blake: [00:09:54] So, this is going to be a record, we’re going to go off the script after question one.

Meredith Moore: [00:10:01] I told you, one question. Yeah.

Mike Blake: [00:10:03] Well, we had an inkling that might happen. But 15 percent, that’s a fascinating number. And so, as your company has grown, you’ve sustained that 15 percent.

Meredith Moore: [00:10:16] And every year I seek on where I need to spend it. By the way, I learned that from Darren Hardy. So, Darren Hardy, as you may remember, was the publisher of SUCCESS Magazine, and he’s one of my mentors. I’ve never met him. Like, one of my big goals, I have a revenue number I’m trying to hit. And it’s my reward to myself when I hit that number, I’m going to his high performance forum. So, I’m a complete fangirl. And I listen to his Darren Daily every morning as part of my morning success ritual. And he’s talked about that for years and I followed it. And my current business coach also follows that. And so, I’m very intentional about making sure – I call it my PD, my personal development budget, making sure that I spend that.

Mike Blake: [00:11:13] You know, it’s interesting you say that. I have a similar fanboy, really, fixation on Simon Sinek. And I’m hoping someday he’ll pick up this podcast and then pick up the phone and call me and want to come on. But maybe I should make that as my goal. I’m sure he does some sort of seminar or something that I can pay an ungodly amount of money and I can actually get in on that. That would be a good goal. And, you know, I don’t mind saying my obsession with him is bordering on the uncomfortable. So, I totally get it. But that virtual mentoring can be very helpful.

Mike Blake: [00:11:57] So, that first time you decided that you wanted to hire a business coach, what was the process that that led you to that?

Meredith Moore: [00:12:11] So, I was at what’s an an industry meeting from what they’re calling the Million Dollar Round Table. And there was a gentleman there, actually from Atlanta, which was rare because Million Dollar Round Table is held all over the country. He talked about coaching the issues and it wasn’t cheap. But one thing that I will say versus my peers, I’ve always understood the value in investing in my business and investing in myself. And I think a lot of people have a tougher time wrapping their head around that because they look at it as, “Hey, it’s another expense”. And not really looking on the other side of the balance sheet or the cash flow statement, as the case may be, in terms of what income is this realistically going to generate for me.

Mike Blake: [00:13:10] So, you just said something that I think is really smart, and I don’t think I would have thought of that in a million years, is, thinking about that balance sheet and the income statement. And I’m going to kind of repeat back to you what I think I heard and you tell me if I’m all wet, but the way you’re looking at that investment is that this is an expenditure. So, on your income statement, yeah, it shows this expenditure of – I’m just going to pick a number – $5,000 – it might have been more. It might have been less. It doesn’t matter. But then, as you do that, you now have an asset on your balance sheet of $5,000. That may wind up turning out more, right? And that then translates down into the equity part of the balance sheet. So, you really haven’t lost anything. What you have done is you’ve converted cash into something else. Unlike any asset, in theory, that, you know, other than cash, the assets should become worth more than whatever the value is on the balance sheet itself. Is that a fair way to put it?

Meredith Moore: [00:14:20] Yeah. That’s correct. Because I’m buying access to knowledge that I did not have. I’m buying access to best practices. I’m buying access to subject matter experts that are solely there without my own behavior biases in order to either improve myself or improve an aspect of our business that we would not have thought of.

Mike Blake: [00:14:47] So, at the outset, you talked about the first consultant that you hired, it didn’t work out. Everybody loves a good war story. So, would you be willing to share with us? We don’t need names, of course. But how did it not work out, first of all?

Meredith Moore: [00:15:06] Well, first of all, I will say, admittedly, this wasn’t my first marriage. So, the large ticket item at that point in my career, he had a harder time wrapping his head around that for the revenue that I was bringing in. So, a lot of the philosophies that we just discussed, he didn’t necessarily subscribe to them. And he, perhaps, didn’t believe in – I don’t know – my capabilities, maybe, as much as I did. And that snow knocked him. It was a fair assessment at that point in my career. And so, we had some sort of internal strife, if you will, around that.

Meredith Moore: [00:15:56] But in terms of the coach himself, I got some things out of it. I think stylistically, he didn’t really fit. And, again, this is not to knock him professionally, and this would have worked for some people. He was a deeply spiritual person. And after every session, wanted to perk up. And nothing wrong with that, but my thoughts were, this is a professional relationship, I’m really uncomfortable with that. And I just didn’t think that it was the time or place to do it. And I think that impacted sort of my own biases around that relationship.

Mike Blake: [00:16:46] You know, that’s really interesting. That’s really interesting. It actually goes back to a two part podcast we did a couple of months ago on, Should I mix my faith with my business? And that’s a case where, at least in your case, that may have added or detracted, I guess, from the the client/provider relationship. But it sounds like that actually surprised you that they weren’t necessarily that open about it. They sort of sprung it on you after you initiated the formal relationship.

Meredith Moore: [00:17:25] Yeah. And, again, he didn’t do it, certainly, out of malice or anything like that. It’s a part of who he was and who he is. But that’s not who I am. And I felt really uncomfortable with that. And it’s been so long, so I don’t know how I brought that up. The other thing is, he kept wanting me to do personal introductions, not to potentially other clients, but to women for him to meet somebody.

Mike Blake: [00:18:05] Really?

Meredith Moore: [00:18:08] Yeah. Yeah.

Mike Blake: [00:18:09] Man, that’s weird.

Meredith Moore: [00:18:11] Well, you know, I guess that’s one way of prospecting. So, it felt really inappropriate then. And looking back, of course, it was inappropriate.

Mike Blake: [00:18:29] So, let me ask you this, you, yourself, operate in a consultative capacity. I don’t know if you would characterize yourself as a consultant per se, but certainly you’re an adviser, which at least is related to consulting. Has being an adviser and growing yourself as a more effective adviser informed how you retain and work with consultants along the way?

Meredith Moore: [00:18:59] Yeah. It has a little bit. And to your point, so I am planning first. So, I would, first and foremost, identify as a consultant unilaterally. And this is where my practice is so different than many of my peers. And I can say that because I’m in multiple masterminds with dozens of other advisors. Almost every one of our clients pay us a consulting fee first, because I believe that fundamentally everything starts with a plan. And any implementation, regardless of product or whatever, is simply a byproduct of that. So, that’s a differentiator. But it also has to do with my identity as a consultant. And that certainly has informed me, because I think that methodology being sort of not usual in my space has allowed me to ask, perhaps, better questions to other consultants as we’ve gone on searches for very specific subject matter experts.

Mike Blake: [00:20:15] I would imagine, too, you know, to some extent it ought to be some kind of a virtuous cycle because with all these mastermind groups, because of your embracing engaging with consultants as part of your business and your development model, that it must also then give you more access to a wider range – or wider array, if you will, of consultants. It gives you a better chance to find exactly the right fit.2

Meredith Moore: [00:20:49] Exactly. And when you’re part of mastermind groups, especially people in your own space, you create scale because other people are using similar vendors. And my mastermind group, we’re across the country. And one of the mastermind groups I’m in, it’s my business coach. And then, he has hand selected top advisors all over the country. And because of his expertise was coaching some of the country’s top advisors. He’s created relationships with these vendors that in turn give us discounts. And then, he’s able to tell, with all the clients and those of us in the mastermind groups, like experiences. So, you can’t be a part of that network if you’ve performed poorly for an adviser. I mean, word is going to get out. And, again, you know, seeing what other people have experienced and knowing their professional and personal world, it’s enabled me to be able to ask better questions.

Mike Blake: [00:22:02] So, let’s maybe put ourselves back in your seat back when you hired that first consultant. Assume that a listener out there has never hired a consultant before. I’m sure there’s at least one. And they’re now listening intently saying, “Okay. Well, maybe mthis is something I want to do.” What is your process now for identifying and retaining a great consultant?

Meredith Moore: [00:22:33] So, I think, first, it’s very similar, as you mentioned earlier, to hiring an employee. I think, first, you have to define a very specific job description. You know, what is scope, what is functionality, and it starts there. Next, I think, you need to come up with a strong meeting rhythm or meeting cadence in which you do check ins or in which you need certain deliverables. And the more that you can sort of formulaically to develop that prior to going on your search, I think that helps manage expectations.

Meredith Moore: [00:23:15] I’m a massive believer in planning not just with what I do professionally, but as a business. In fact, next week my whole team, we’re going up to Blue Ridge, Georgia, to do 2021 business planning for the entire week. But it’s the same thing when you hire a consultant, you know, figure out a job description, very clear scope, very clear meeting cadence. And then, once you have that, now, I think you start talking to people that you know and trust that have similar situations to you in terms of who they may have hired and why they hired them. And maybe ask more questions again around, you know, how their engagement around back to scope, and how often they met, and what worked and what didn’t. That’s what I think is kind of the next step there.

Meredith Moore: [00:24:16] And only then do you have the conversation with the candidates. And I wouldn’t have the conversations with the candidates based on price yet. I’d only have it based upon their experience and sort of best in class. And then, you can figure out price points. And by figuring out the price points now and talking with these consultants, then I feel like you’re in a better place in the spirit of this podcast to make a better decision.

Mike Blake: [00:24:53] So, I want to talk about pricing, because I think, again, that’s another great point because there are a lot of layers to this. So, you know, you said at the outset of our conversation that your goal is to hire the very best consultants and, maybe, more broadly talent that you can possibly afford. And affordability means different things to different people and also at different times. And so, as you talk about pricing – it’s a long preamble to the question being this, which is – are there times where maybe what you’ll do because you are so committed to having the best and the brightest that you can afford, maybe you narrowed down their scope to get to affordability rather than compromise on talent to get all the scope that you want. Does that make any sense to you? And if so, how do you react to that?

Meredith Moore: [00:25:52] Right. No, you’re absolutely right. So, instead of Band-Aid, lesser talent, I would rather reduce scope and in-house take on the additional scope to make up the difference. Because I come back to human capital, it’s one of the best assets that you can have as part of your business. And a lot of people, I think, try to hinge on that. I know I certainly did for years in my practice and I paid dearly for it, but in other ways. So, in answer to your question, yes, I would reduce scope and over index on the person side of it. Because I’d rather start somewhere with them where they can understand my business. And as the revenues scaled up, we could scale up the scope over time to go with that.

Mike Blake: [00:26:55] Now, have you ever worked with a consultant where there was a pay per performance kind of regime so that you could connect the economics with the pricing? Have you ever done anything like that?

Meredith Moore: [00:27:08] I sure have. In fact, with my current business coach, I was on a performance model with him. And he had run that model before with advisers, had discontinued it, and then had reinstated it with, like, three or four clients, and I was one of them. And it was solely, we came up with like a benchmark which were based on sort of baseline revenues prior. And then, he got paid a percentage of growth over that. And it worked. Go ahead, I’m sorry.

Mike Blake: [00:27:49] No, please. I mean, I want to hear from you, not me.

Meredith Moore: [00:27:52] Yeah. So, in the beginning, you know, as you can imagine, it’s a win for me because I’m not having to pay him anything until I grew. And then, when you grow, that fee, it’s exponential and it can get out of control very quickly. I have a great relationship with him. And, obviously, I’m still part of his mastermind group. We still do coaching together. But at some point, he said, “Look. This is going to hurt your business.” Where, like the fee was getting to be high, high ten figures – not ten. You know, I wish it was ten figures. I’m sorry – high five figures. And he’s like, “This is going to kill your business, so we’re going to pause this and revert back to a flat fee. And then, you can pay this to me over time.” And so, I think in theory it works. And I don’t want to speak for him or anybody else working on performance like that. I think it works briefly until it doesn’t. And it can have a very negative impact had he wanted to fully honor that. But, you know, I’m just not sure that would work. But that’s the only time that I’ve done a performance driven relationship at any point with a consultant.

Mike Blake: [00:29:25] You know, what strikes me about that model is the amount of trust that’s required between consultant and client, because the consultant has to trust that you are going to basically do what they say. If you’re completely on contingency – if I’m completely on a contingency as a consultant, but you, as a client, don’t take the advice or you execute it badly, it fails to generate results but really not through my fault as the adviser. That’s a tremendous risk that I’m taking and one that I really can’t manage beyond simply selecting the right person with whom to partner.

Mike Blake: [00:30:07] And then, on your side, on the client side, there’s a lot of trust that has to be placed that, in fact, if you wind up becoming successful, you generate that financial success that you actually can, in fact, directly attribute it to the advice and support that consultant was providing, as opposed to, frankly, just dumb luck. And so, it requires an immense amount of trust, I suspect. In fact, I more than suspect. It showed itself through how that fee issue resolved, because that consultant realized that they were going to get rich and make you poor and they chose to not allow that to happen, which, obviously, speaks well of the integrity of that consultant.

Meredith Moore: [00:30:57] Yeah. And that’s absolutely right. And I think going in, like, I had to understand – look, I’m in the business of understanding people at a very deep level. And for me to do business with somebody, consultants included, especially with that when they’re going to get to know me at a deep level, I have to be able to trust them. And trust does not come easily for me. But once I do, I’m all in.

Meredith Moore: [00:31:33] But the coach ability piece, you’re right, is absolutely critical. And if we’re drawing parallels not just to consultants that I’ve hired, but people that hire me, that’s one of the things I talk about quite a bit, Mike. They pay me a flat fee and I’m like, “Look, we can do this.” But in some ways, very deliberately and from a psychology standpoint, I’m like, “You have to be coachable. If you’re not coachable, you know, please do not waste your money.” And I make this clear that this is a dictatorial relationship. I want you to be able to push back and feel comfortable pushing back. But if you’re not coachable and you have bright shiny object syndrome, which a lot of entrepreneurs do, I’m not going to be a fit for you. But if I can manage the expectation of the relationship with the frontend with that, I’ve, essentially, created an interesting power dynamic to where there’s clarity around who’s driving the bus, but the other person still has a big say in which way we turn.

Mike Blake: [00:32:55] So, I want to move on from selecting the consultant to the actual process of working with one. I’d like to get your perspective because I think you have a lot to say on this, what does it take to get started with a consultant? Or in other words, you know, when you sign the engagement and you get started, what kind of ramp up time or lead time is there for you to actually start extracting value versus you having to provide sort of the raw materials, if you will, that is needed for the consultant to build something that is useful to you?

Meredith Moore: [00:33:39] And, again, I always think of that, too, in terms of my professional process. I always think of it as the intake. We give significant homework for somebody to get for us. But I guess because that’s my world that I view it similarly. So, I think it takes time to get all the necessary items that they need. But sometimes I think it’s important to give stuff a good runway in terms of that person getting to know your business. And that runway can differ depending on back to what their scope is.

Meredith Moore: [00:34:22] So, I have two virtual assistants. One is in Brooklyn and one is here in Georgia up in Gainesville. And they do two completely different things. You know, with both of them, it took several months, but everything is dynamic with what I’m assigning to them. So, what’s been really critical, it’s no different than running teams, especially now virtual teams is what your meeting cadence. Like, how is stuff constantly changing? And that meeting cadence is critical in any relationship, and in whatever your internal team is, and what it is with a consultant. But what are the check ins need to be? And then, based upon that, you know, my hope is, especially in the beginning, they’re tighter together so that they can get to know your business more quickly. And then, as they start to really understand things, maybe you can space them out a little bit more.

Mike Blake: [00:35:34] Now, so moving beyond that then, there’s also just the ongoing relationship. And the next question brings to mind advice I got with my second full time job out of school, which was, never let a consultant wish your problems away. And what he meant by that was, talking about the time and effort that you need to manage a consultant. In other words, I think where I’ve seen most consulting relationships go awry is somebody thinks when they’ve hired a consultant, therefore, the problem has been solved. And it doesn’t quite work that way, is it? I mean, you do have to pay attention and actively be engaged in managing that relationship, don’t you?

Meredith Moore: [00:36:24] Yeah. In fact, I’m laughing because one of the things my coach said to me about two years ago, he said, “You can’t consult your way out of this problem.”

Mike Blake: [00:36:34] Okay. I like that.

Meredith Moore: [00:36:37] So, what he was trying to say was that, a lot of it was a mindset issue on my part. And just because I have the best subject matter expert on something, you know, sometimes we don’t like to think too woo woo on stuff. But, you know, if I couldn’t envision that certain kinds of clients would do business with me, it doesn’t matter how much great advice I got. And, again, because I do hire a lot of consultants and a lot of people know that in my space, but I had to do the work from a vision in a confidence standpoint to be able to think things were possible. And I’m the kind of person, I guess, being a true Georgia Tech grad, if I can’t see something, like, I have a hard time committing to it. It’s hard for me to say, “Well, I’m going to do 10x my revenue in three years.” “Okay. Well, that’s great. But how?” And that’s what he was talking about, was, I needed to see myself doing this specific goal, but I couldn’t get there until I could figure out the how.

Mike Blake: [00:38:03] You know, that reminds me, there’s a South Park episode – I haven’t watched the show in ages, but the South Park episode called the Underpants Gnomes. Somebody asked the gnomes, like, “Why are you doing this?” “Profit.” “Well, how?” And they put up this little easel that said, “Step one: Collect underpants. Step three: Profit.” I said, “Well, what’s step two?” And it just went into this feedback loop. And you’re right, you know, the how is so important. It’s amazing how often the how gets overlooked, isn’t it?

Meredith Moore: [00:38:46] It is. I’m laughing because having a high school sophomore, I’ve seen that episode multiple times. So, I share your humor on that. We’ve gotten a good laugh in this house on that episode.

Mike Blake: [00:39:01] Yeah. My wife and I, who has her own business in her own right, we talk about that episode a lot because it does sort of make you think about these things. So, you’re probably aware there are IRS rules that ensure that a consultant is actually a consultant and not a backdoor employee. Has that ever come up? Is that ever something that’s had to be on your radar screen? Or have you managed to stay very clear of that?

Meredith Moore: [00:39:29] It’s on my radar screen. And, again, you know, doing quite a bit of a big part of our practice, but we don’t do tax returns or give “obligatory” sort of statement as tax advice, accounting is a big ones in which we make recommendations. And so, I’m very familiar with having the specific definitions around what is a contractor and what is an employee. But for the most part, the role that consultants have played in my business really has been exactly that. And while they might still be around, they don’t have anything to do with the advisory side. And I’ve kept it really clean in that everybody in-house does nothing but financial advisory.

Meredith Moore: [00:40:25] But having a lot of these other sort of consultants out there, you know, fractional CFOs, marketing stuff, on and on, and on and on, coaches, it’s pretty cleanly – you know, they wouldn’t understand a 12b-1 fee if it hit him upside the head. So, that’s how I’ve been able to sort of bifurcate these other tranches of folks that are involved in the business, but more peripherally as a consultant.

Mike Blake: [00:40:59] So, you said something a minute ago that I didn’t think quickly enough, but I do want to come back to it because I think it’s a really important quote or important idea. There’s some problems you cannot consult your way out of. What’s an example of that? Where have you found that there’s had to be a line where you can’t consult your way out of that problem? There’s this work that you have to do on your own or you may have to hire somebody whose full time job is going to be to solve that problem.

Meredith Moore: [00:41:36] So, let’s give the context in which it was said. So, again, really to some degree, I’m at capacity right now. And in terms of growing, I couldn’t figure out how to do it. And that was Coach Joe’s comment to me at the mastermind group in front of my peers, and he said that lovingly. And everybody else in my group, we all care about each other. For me, the way I needed to do it was to figure out the how. So, how do I do this? And because, again, I couldn’t see how to get to that next revenue layer of growth. And so, actually, it’s like being stuck in the woods. Like, you’re stuck out there by yourself and you’ve got to just test and try different things.

Meredith Moore: [00:42:39] Ironically, ultimately, I did hire another consultant. I worked closely with Dorie Clark up in New York. She’s written some of the biggest business books that are out there now. And I spend $6,000 to 7,000 every year to spend, like, three hours with her. And she had given me some ideas. Now, I had to go execute and figure out how to get it done. But one of the best ideas that I got in my career was from her. And she knows nothing about advisory.

Meredith Moore: [00:43:15] And because of her, actually, is why I host a luncheon series, Mike, that you may be familiar with, called Interesting Women Leaders in the ATL. And that did not come from an advisory coach. That came from Dorie Clark up in New York, who’s written a number of bestsellers and knowing what I was was trying to do. But it wasn’t until that idea and when I started executing could I finally see the how. And how that component with what it was doing with my network could be the thing that could allow me growth.

Meredith Moore: [00:43:58] So, I know for me, it comes back to what we keep talking about, it’s the how. I can have the mindset. I can read my quarterly game plan every morning, which is what I do, by the way, at 5:00 a.m. I know who I am, where I’m trying to go, but it’s figuring out those things. And so, I bounced around in the woods, eventually hired Dorie, went to a few of her mastermind’s. And then, ultimately, started spending half days, got the ideas when I started implementing. Now I’m like, “I can see it. This can actually work. I can actually elevate. I can actually figure out now how to scale.” So, for me, I needed to bounce around for a while.

Mike Blake: [00:44:41] There’s a really interesting concept there that I want to kind of stay there a bit with. And that is, that, in effect, you ran into a limitation with one consultant. Clearly you thought the message or the advice you were being given was good. But there was a limitation in terms of their ability to support you with the how. Now, I think a lot of people, when they run into that, I think, they become frustrated. And they are tempted to think that the consulting model itself then is fundamentally broken and consultants are just shysters and you sort of spiral. And I’m sure you know where that internal monologue is going.

Mike Blake: [00:45:22] But what you did was a very high class decision. You said, “Okay. So, this individual got me to this point. Now, there’s this new point that I’ve got to get to. That person can’t get me there. But that doesn’t mean there’s not somebody else that can’t sort of pick up the baton and help me finish the race.”

Meredith Moore: [00:45:44] Right. And, actually, Coach Joe, he still coaches me, and he’s the one who made that comment. He had suggestions on the how but none of them really worked. But he still provides massive value in my business. But I needed to very quickly, like you said, understand that limitation. And, again, nobody in my mastermind had ever come up with this. But, I think, it’s just staying attuned, like you were saying in the beginning, there are so many hats that I wear. But by staying attuned in the personal development space, trying to read a lot, and things like that, it afforded me that mindset to go seek out somebody else around this part. And, actually, it was Dorie Clark’s book called Stand Out that brought me to her and to begin to work with her.

Mike Blake: [00:46:46] We’re talking with Meredith Moore of Artisan Financial Strategies and we’re talking about, Should I hire a consultant? Meredith, we don’t have a ton more time. And as I would have predicted, we’ve gotten through a fraction of the questions I had prepared, but that’s the way it goes. But one question I do want to put in front of you is, can you become addicted to a consultant or can you become addicted to consultants? Can you become sort of over-reliant upon them? And I mean, does that concept make any sense to you?

Meredith Moore: [00:47:24] I guess. I think you have to come up with, like, what’s their function and at what point – like, how do you judge – I think you used the term where they’ve outlived their usefulness – that sounds awful. But I think it’s figuring out when has the sort of clock run out with what they can bring to you. Because that’s going to happen too. I mean, think of all the best athletes. Ultimately, they don’t keep the same coach for their entire careers many times. And it’s understanding where that limit is.

Meredith Moore: [00:48:09] I don’t know that you can get addicted. My philosophy has been to create a very strong talent internal to the business. And then, essentially, where we have blind spots and what we can’t staff to, hire the best consultants to those areas.

Mike Blake: [00:48:31] Okay. So, I think another question that a lot of listeners are thinking about is, you know, consultants sometimes, I think, get a bad rep. Like, almost everything in the world sometimes deservedly, sometimes not. But the bad rep is, you know, consultants aren’t truly accountable. They’re hired guns. You can’t fire them the same way that you would an employee. You don’t “own” them or their time. How do you keep your consultants and your advisers accountable for the value that they’re supposed to provide you?

Meredith Moore: [00:49:16] I think they’re very clear metrics. Like in our team, we run a scorecard every week and we have to report within the team, like, where we are with our numbers. I’m accountable to all of my team even though I’m the main rainmaker and I’m the visionary, where my COO is the implementer. But I’m very clear with the scorecard on all of us. We all have specific things we have to do. And, really, consultants, it should be no different. If you don’t define what the expectation is and figure out how to very clearly understand performance and results, I mean, it should be pretty clear, like, somebody is either performing or they’re not. And if they’re not, why are they not? And then, over time, you can make a judgment if this is something that that’s a person issue, an individual issue, or is this a systemic issue if you don’t have the right kind of consultant? But I’m not one to give up, if you will, if the due diligence has been done properly and if the systems are in place to measure.

Mike Blake: [00:50:33] Okay. So, Meredith, we’re running out of time and I’ve got to let you get back to helping your own clients to do what they need to do. I’m sure that our listeners may have questions about working with consultants and, clearly, you have a lot to say on the subject that’s helpful. Can people reach out to you to learn more? And if so, what’s the best way to do that?

Meredith Moore: [00:51:00] Sure. Absolutely. So, my email is mmoore, M-O-O-R-E, @artisan, A-R-T-I-S-A-N, fs, like Financial Strategies, online.com. And our website is very similar, www.artisanfsoline.com. So, those are going to be the best places to reach out.

Mike Blake: [00:51:25] Well, great. That’s going to wrap it up for today’s program. I’d like to thank Meredith Moore so much for joining us and sharing her expertise with us.

Mike Blake: [00:51:34] We’ll be exploring a new topic each week, so please tune in so that when you’re faced with your next executive decision, you have clear vision when making it. If you enjoy these podcasts, please consider leaving a review with your favorite podcast aggregator. It helps people find us that we can help them. Once again, this is Mike Blake. Our sponsor is Brady Ware & Company. And this has been the Decision Vision podcast.

 

Tagged With: Artisan Financial Strategies, Brady Ware, Brady Ware & Company, Consultant, hire a consultant, hiring a consultant, Meredith Moore, Michael Blake, Mike Blake

Rich Barrett and Frank X. Perissi, Noctis Technologies, LLC

January 13, 2021 by John Ray

Noctis Technologies
North Fulton Business Radio
Rich Barrett and Frank X. Perissi, Noctis Technologies, LLC
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Frank Perissi and Rich Barrett, Noctis Technologies, LLC (North Fulton Business Radio, Episode 320)

Noctis Technologies is a manufacturer of state-of-the-art night vision devices and systems headquartered in Alpharetta, GA. Rich Barrett and Frank X. Perissi join host John Ray to discuss their product line, what attracts major clients like the U.S. Army, and much more. “North Fulton Business Radio” is produced virtually from the North Fulton studio of Business RadioX® in Alpharetta.

Noctis Technologies, LLC

In 2002, Carson Industries was established to provide the Department of Army and the Defense Logistic Agency a robust logistical support authority for repairs and components of tactical night vision systems in support of the Warfighter. In 2006 Noctis Technologies was established, providing over 70 years of combined experience in the design, manufacture, maintenance, and real-time use of various night vision devices, supplying the United States government and allies with state-of-the-art night vision systems and components and continually striving to grow the expanding need for new solutions that modern warriors find essential.

Company website

Questions/Topics Discussed in this Show

  • Types of night vision products
  • Who buys them
  • Tubes (Glass) inside the product
  • Location of Business
  • Military contracts

North Fulton Business Radio” is hosted by John Ray and produced virtually from the North Fulton studio of Business RadioX® in Alpharetta. You can find the full archive of shows by following this link. The show can be found on all the major podcast apps by searching “North Fulton Business Radio.”

Renasant Bank has humble roots, starting in 1904 as a $100,000 bank in a Lee County, Mississippi, bakery. Since then, Renasant has grown to become one of the Southeast’s strongest financial institutions with over $13 billion in assets and more than 190 banking, lending, wealth management and financial services offices in Mississippi, Alabama, Tennessee, Georgia and Florida. All of Renasant’s success stems from each of their banker’s commitment to investing in their communities as a way of better understanding the people they serve. At Renasant Bank, they understand you because they work and live alongside you every day.

Tagged With: Alpharetta, Carson Industries, Frank X. Perissi, night vision devices, night vision products, Noctis Technologies, Rich Barrett, tactical night vision systems

All Feathers and No Chicken? Building a Business to Last with Essie Escobedo, Office Angels

January 11, 2021 by John Ray

NFBR-Essie-Escobedo-Album-png
North Fulton Studio
All Feathers and No Chicken? Building a Business to Last with Essie Escobedo, Office Angels
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All Feathers and No Chicken? Building a Business to Last with Essie Escobedo, Office Angels

Essie Escobedo: [00:00:00] I think that when you’re starting a business, you have to think of the goal of establishing a business that, at some point in time, you’re going to sell it, you’re going to merge with another company. And you have to think in terms of putting and place a good infrastructure from the get-go and what are all the different facets that need to mesh well together to make that business grow. You’ve got to take care of your finance. You’ve got to take care of admin, operations, H.R., marketing.

Essie Escobedo: [00:00:42] And so, a lot of people who are going into business for themselves are what in the E-Myth Revisited – which I highly recommend to anybody who’s going into business – Michael Gerber, he calls them the technicians. These are the people who are actually doing the work. Well, if you’re busy servicing the client, doing the work, who is taking care of the back office? Who’s making sure that the bills are paid, that the payroll is done, that the facility is maintained, that the marketing is happening.

Essie Escobedo: [00:01:24] So, there’s a lot of, what I call, chicken and feathers scenario. You have a really great engagement and you’re working with the client and everything is wonderful. But your pipeline is empty now. And nobody’s back there filling it for when this engagement is over and you can move on to the next one. And that’s, I think, when you have no chicken, you just have feathers.

Essie Escobedo, Chief Executive Angel, Office Angels

Essie EscobedoEssie launched Office Angels in 2001 after a 20+ year career as a small business owner, serving as Owner and Chief Financial Officer of two corporations which she co-founded. Essie served on the Board of Directors of the National Association of Women Business Owners (NAWBO), the Atlanta Women’s Network (AWN), and currently serves on the Advisory Boards of Professional Women’s Information Network (ProWIN) and Access to Capital for Entrepreneurs (ACE). She mentors on how to start and run a successful business, and volunteers with the Georgia Consortium for Personal Financial Literacy and with The Edge Connection.

Essie holds a Bachelor of Science degree in Physics from The American University and has been an Adjunct Professor of Business at Lanier Technical College.

Connect with Essie on LinkedIn

Listen to the full North Fulton Business Radio interview with Essie here. 


The “One Minute Interview” series is produced by John Ray and in the North Fulton studio of Business RadioX® in Alpharetta. You can find the full archive of shows by following this link.

Renasant Bank has humble roots, starting in 1904 as a $100,000 bank in a Lee County, Mississippi, bakery. Since then, Renasant has grown to become one of the Southeast’s strongest financial institutions with over $13 billion in assets and more than 190 banking, lending, wealth management and financial services offices in Mississippi, Alabama, Tennessee, Georgia and Florida. All of Renasant’s success stems from each of their banker’s commitment to investing in their communities as a way of better understanding the people they serve. At Renasant Bank, they understand you because they work and live alongside you every day.

Tagged With: Essie Escobedo, Office Angels

Mike Kipniss, MassMutual/The Piedmont Group

January 8, 2021 by John Ray

Mike Kipniss
North Fulton Business Radio
Mike Kipniss, MassMutual/The Piedmont Group
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Mike Kipniss, MassMutual/The Piedmont Group  (North Fulton Business Radio, Episode 319)

Mike Kipniss joins host John Ray to discuss key factors in selecting a financial advisor and why planning for long-term care protection should be done early and with careful homework. Mike also explains why having no financial plan can be such a problem and much more. “North Fulton Business Radio” is produced virtually from the North Fulton studio of Business RadioX® in Alpharetta.

Mike Kipniss, Senior Partner, MassMutual/The Piedmont Group

MassMutual is a Fortune 100 Company, in business for 170 years. They specialize in Risk Management Financial Solutions (Life Insurance, Long-term Care Planning, Disability Income Protection, Annuities) as well as Wealth Management (IRA’s, 401k”s, 529 College Accounts, Mutual Funds, Managed Money, Fee base Financial Planning).

The Piedmont Group is the premier full-service financial services firm in the southeast committed to helping clients pursue their financial goals. The Piedmont Group offers access to a wide range of financial products and services to individuals and business owners. They believe clients will be better able to identify their goals and make sound decisions to help reach them with sound financial information from The Piedmont Group.

Mike Kipniss has over 37 years of experience in the field, and has professional designations as a Chartered Special Needs Consultant (ChSNC) a Chartered Life Underwriter (CLU) a Chartered Financial Consultant (ChFC) and a Chartered Advisor to Senior Living (CASL) all with the American College.

Mike lives in Milton, GA with his wife Pam of 27 years. He has 4 children.

You can get in touch with Mike directly either by phone, 770-551-3450, or by email.

Company website

LinkedIn

Questions/Topics Discussed in this Show

  • How has the pandemic affected the way you do business with your clients?
  • What financial strategies should be looked at during these challenging and uncertain times?
  • When is the right time to discuss Long-term Care Planning?
  • How do you work with your clients and their other advisors?
  • Are there any year-end strategies that your clients can still take advantage of?

North Fulton Business Radio” is hosted by John Ray and produced virtually from the North Fulton studio of Business RadioX® in Alpharetta. You can find the full archive of shows by following this link. The show can be found on all the major podcast apps by searching “North Fulton Business Radio.”

Renasant Bank has humble roots, starting in 1904 as a $100,000 bank in a Lee County, Mississippi, bakery. Since then, Renasant has grown to become one of the Southeast’s strongest financial institutions with over $13 billion in assets and more than 190 banking, lending, wealth management and financial services offices in Mississippi, Alabama, Tennessee, Georgia and Florida. All of Renasant’s success stems from each of their banker’s commitment to investing in their communities as a way of better understanding the people they serve. At Renasant Bank, they understand you because they work and live alongside you every day.

Tagged With: financial strategies, long term care, long-term care planning, MassMutual, Mike Kipniss, special needs consultant, The Piedmont Group

How Our Perceptions Limit the Success of Our Business, with Strategic Communication Coach Evelyn Asher

January 7, 2021 by John Ray

Evelyn-Asher
North Fulton Studio
How Our Perceptions Limit the Success of Our Business, with Strategic Communication Coach Evelyn Asher
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Evelyn-Asher

How Our Perceptions Limit the Success of Our Business, with Strategic Communication Coach Evelyn Asher

John Ray: [00:00:00] And hello again, everyone. I’m John Ray with the Business RadioX, and I’m here with Strategic Communication coach Evelyn Asher. And, Evelyn, you’ve got some thoughts on how our perceptions limit the visibility and success of our business. Can you say more about that?

Evelyn Asher: [00:00:21] Definitely. In our new work environment, John, everything is totally different. And it’s quite exciting as we look forward to 2020. But we can’t bring our old perception into reimagining. So, it’s great to have a team effort, a collaboration where somebody else’s perceptions might ignite something in you that will take your business to a higher level.

Evelyn Asher: [00:01:00] I can just give one example of a client who had intentions of working with her alumni association, contacting them and other people she had worked with at the university. She was an engineer. However, taking the time through coaching, to sit down and work on that, to explore that together, came up with at least 15 new ideas that she could build on in less than ten minutes time of exploring that website together. The website that shows the growth of that department since she was last there, let’s say, 13 years ago.

Evelyn Asher, Strategic Communication Coach

Evelyn Asher has a passion for every voice to be heard and respected. She is the founder of Wisdom Collective, a community designed to connect women through online writing experiences.

She opened her consulting practice in 2014 when she moved back to Gainesville, after serving as Certified Small Business Center Director for Caldwell Community College & Technical Institute on two campuses – Hudson and Boone, NC. She has served in the marketing departments of three Fortune 500 companies.

A life-long learner, Evelyn attributes much of her knowledge to research she has edited over the past twenty years in a solo-entrepreneurial venture, She has published a caregiver anthology and a collection of poetry entitled “A Gypsy’s Tapestry: A Woman Observed. A Woman Observing. Currently she is crafting her second collection of poetry highlight profiles of courage she witnesses in the immigrant population in her community.

This will be her 13th year mentoring elementary school children. She values each thread in her tapestry of global friendships. She explores painting techniques including those proffered by one of her granddaughters during their FaceTime, writing and poetry groups.

Connect with Evelyn on LinkedIn, Facebook and Instagram.

If you’d like to hear a complete interview with Evelyn, go here. 


The “One Minute Interview” series is produced by John Ray and in the North Fulton studio of Business RadioX® in Alpharetta. You can find the full archive of shows by following this link.

Renasant Bank has humble roots, starting in 1904 as a $100,000 bank in a Lee County, Mississippi, bakery. Since then, Renasant has grown to become one of the Southeast’s strongest financial institutions with over $13 billion in assets and more than 190 banking, lending, wealth management and financial services offices in Mississippi, Alabama, Tennessee, Georgia and Florida. All of Renasant’s success stems from each of their banker’s commitment to investing in their communities as a way of better understanding the people they serve. At Renasant Bank, they understand you because they work and live alongside you every day.

Decision Vision Episode 98: Should I Make Social Impact Investments? – An Interview with Mark Crosswell, Community Foundation for Greater Atlanta

January 7, 2021 by John Ray

Community Foundation of Greater Atlanta
Decision Vision
Decision Vision Episode 98: Should I Make Social Impact Investments? - An Interview with Mark Crosswell, Community Foundation for Greater Atlanta
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Decision Vision Episode 98:  Should I Make Social Impact Investments? – An Interview with Mark Croswell, Community Foundation for Greater Atlanta

Mark Croswell leads the social impact initiative for the Community Foundation for Greater Atlanta. He joined host Mike Blake on this edition of “Decision Vision” to address factors to consider in making social impact investments, investing to maximize impact, and much more. “Decision Vision” is presented by Brady Ware & Company.

Community Foundation for Greater Atlanta

Since 1951, the Community Foundation for Greater Atlanta has been connecting the passions of philanthropists with the purposes of nonprofits doing that work. With 66 years serving the 23-county Atlanta region and a robust team of experts, the Community Foundation manages the behind-the-scenes details, empowering our donors to focus on the joy of giving. The Community Foundation is a top-20 community foundation nationally with approximately $955 million in current assets and is Georgia’s second largest foundation. Through its quality services and innovative leadership on community issues, the Foundation received $124 million from donors in 2019 and distributed $133 million that same year to support nonprofits throughout the region and beyond. Go to the CFGA website to learn more.

GoATL Fund

The GoATL Fund is designed to accelerate and sustain social outcomes in our community through impact investing, the concept that strategically invested capital can achieve both a positive social impact and a financial return. This innovative fund will provide cost-effective loan capital to address our region’s most critical needs, from healthy, safe housing for every family to new schools for 21st-century learners and more equitable access to living-wage careers. The purpose of the fund’s investments will be to support causes and enterprises that provide sustainable, long-term benefits to the community, while also achieving capital preservation and a measurable financial return. To learn more, go here.

Mark Crosswell, Managing Director, Social Impact Strategy & the GoATL Fund at the Community Foundation for Greater Atlanta

Mark Crosswell leads the Foundation’s social impact initiative, designed to accelerate the pace of social innovation in Atlanta by connecting capital to causes we care about. With a background in banking, corporate finance and M&A, Mark is an entrepreneur at heart and has started, invested in, and managed numerous businesses. In 2015, he joined Points of Light to lead strategy and venture development for the Civic Accelerator, which trains, scales and invests in innovative social ventures around the country.

With passions for youth development, education and the environment, Mark has been active in the non-profit community in Atlanta for decades. In his spare time, Mark enjoys backpacking, trail running, biking, skiing, fishing, and coaching youth sports. Mark graduated from UNC-Chapel Hill and he and his family live in Sandy Springs, GA.

Mike Blake, Brady Ware & Company

Mike Blake, Host of the “Decision Vision” podcast series

Michael Blake is the host of the “Decision Vision” podcast series and a Director of Brady Ware & Company. Mike specializes in the valuation of intellectual property-driven firms, such as software firms, aerospace firms, and professional services firms, most frequently in the capacity as a transaction advisor, helping clients obtain great outcomes from complex transaction opportunities. He is also a specialist in the appraisal of intellectual properties as stand-alone assets, such as software, trade secrets, and patents.

Mike has been a full-time business appraiser for 13 years with public accounting firms, boutique business appraisal firms, and an owner of his own firm. Prior to that, he spent 8 years in venture capital and investment banking, including transactions in the U.S., Israel, Russia, Ukraine, and Belarus.

Brady Ware & Company

Brady Ware & Company is a regional full-service accounting and advisory firm which helps businesses and entrepreneurs make visions a reality. Brady Ware services clients nationally from its offices in Alpharetta, GA; Columbus and Dayton, OH; and Richmond, IN. The firm is growth-minded, committed to the regions in which they operate, and most importantly, they make significant investments in their people and service offerings to meet the changing financial needs of those they are privileged to serve. The firm is dedicated to providing results that make a difference for its clients.

Decision Vision Podcast Series

“Decision Vision” is a podcast covering topics and issues facing small business owners and connecting them with solutions from leading experts. This series is presented by Brady Ware & Company. If you are a decision-maker for a small business, we’d love to hear from you. Contact us at decisionvision@bradyware.com and make sure to listen to every Thursday to the “Decision Vision” podcast.

Past episodes of “Decision Vision” can be found at decisionvisionpodcast.com. “Decision Vision” is produced and broadcast by the North Fulton studio of Business RadioX®.

Visit Brady Ware & Company on social media:

LinkedIn:  https://www.linkedin.com/company/brady-ware/

Facebook: https://www.facebook.com/bradywareCPAs/

Twitter: https://twitter.com/BradyWare

Instagram: https://www.instagram.com/bradywarecompany/

Show Transcript

Intro: [00:00:02] Welcome to Decision Vision, a podcast series focusing on critical business decisions. Brought to you by Brady Ware & Company. Brady Ware is a regional full-service accounting and advisory firm that helps businesses and entrepreneurs make visions a reality.

Mike Blake: [00:00:21] Welcome to Decision Vision, a podcast giving you, the listener, clear vision to make great decisions. In each episode, we discuss the process of decision making on a different topic from the business owners’ or executives’ perspective. We aren’t necessarily telling you what to do, but we can put you in a position to make an informed decision on your own and understand when you might need help along the way.

Mike Blake: [00:00:41] My name is Mike Blake, and I’m your host for today’s program. I’m a director at Brady Ware & Company, a full-service accounting firm based in Dayton, Ohio, with offices in Dayton; Columbus, Ohio; Richmond, Indiana; and Alpharetta, Georgia. Brady Ware is sponsoring this podcast, which is being recorded in Atlanta per social distancing protocols. If you like this podcast, please subscribe on your favorite podcast aggregator and please consider leaving a review of the podcast as well.

Mike Blake: [00:01:09] Today’s topic is, Should I make social impact investments? And the topic of social impact investing is not necessarily new. But I do think it’s receiving more attention, certainly in the coronavirus environment, but I think also in the last ten years as models for promoting social welfare in government and through the foundation nonprofit sector are being challenged. I think also business models for investing are being challenged. I think business models for charitable or socially oriented organizations are being challenged. It’s becoming harder to – I don’t want to say harder, but there are a lot more questions that are being asked about whether organizations that take in money, process money, and then allocate and donate it is really the right model. And I don’t think that that’s going away any time soon. But I think that there is a lot of interest in the potential for a force multiplier when you add an investment dynamic into promoting social practices.

Mike Blake: [00:02:31] And I actually saw a lot of this when I worked for the Soviet Union shortly after the fall of the Berlin Wall. It’s amazing. It’s almost 30 years ago now. But even back then, what funding organizations wanted to hear, if you’re trying to raise money, was, what is the sustainability model? And they wanted to hear it because, you know, even back then, it was hard to sell a nonprofit model or a social product model that says, “We need you to give us money so that we can give other people money. And then, we’re going to come back to you next year for more money so we can give more people money.” Even back then, that’s a tough model to sell. And it’s, of course, a tough model to sustain because you’re basically always fundraising at that point.

Mike Blake: [00:03:24] And so, this notion of social impact investing where you harness the tremendous power of capitalism – and I’m by no means one of these guys who think capitalism is perfect and doesn’t need tweaking, adjusting, et cetera – but there’s no denying that capitalism has delivered the goods, if you will, in a lot of ways to pretty much everybody on the planet that has allowed capitalism to function. And so, it’s only natural that we kind of look at, “Well, how can capitalism that has been so effective at driving innovation, for example, and has been effective for the most part in persistent increases in standard of living? How can we harness that for social impact as well?” And so, you know, it’s a very interesting model.

Mike Blake: [00:04:22] And you also hear these terms of something called a double bottom line or a triple bottom line where, you know, investments are judged not purely on the financial return – although a financial return is required or you’re not sustainable – but also looking at what is the social impact, what is the environmental impact both from an ecological and an economic standpoint? And so, you know, that sort of is out there and I think it’s a really interesting topic. And, again, I think with the coronavirus pandemic, I think it takes on a certain additional importance that maybe it did not have heretofore.

Mike Blake: [00:05:06] So, we are very fortunate to have Mark Crosswell, who is joining us today, who is Managing Director of Social Impact Strategy of the GoATL Fund at Community Foundation for Greater Atlanta. Mark leads the Community Foundation’s Social Impact Initiative, designed to accelerate the pace of social innovation in Atlanta by connecting capital to causes we care about. With a background in banking, corporate finance, and M&A, Mark is an entrepreneur at heart and has started investing and managed numerous businesses, we’re going to talk about that. In 2015, he joined Points of Light to lead strategy and venture development for the Civic Accelerator, which trains, scales, and invests in innovative social ventures around the country. With passions for youth development, education, and the environment, Mark has been active in the nonprofit community in Atlanta for decades. In his spare time, Mark enjoys backpacking, trail running, biking, skiing, fishing, and coaching youth sports. Mark graduated from the University of North Carolina Chapel Hill. Mark, thank you for coming on the program.

Mark Crosswell: [00:06:10] Thank you, Mike. I appreciate the chance to join you.

Mike Blake: [00:06:13] So, before we really dive into this, you’re also involved in the Georgia Social Impact Collaborative, and I want to make sure that we have an opportunity for you to talk about that and educate our listeners on it. What is the Georgia Social Impact Collaborative and why is it so important to you?

Mark Crosswell: [00:06:34] You know, even before I joined the Community Foundation and launched our Impact Investing work, we realized that Georgia, just like many of the states in the South, is lacking in capacity for impact capital or creative capital that’s focused on social outcomes. So, a group of us, a number of leaders from various sectors, launched – we’ll go with GSIC – Georgia Social Impact Collaborative as a way to connect and educate stakeholders of all kinds. We work with investors from private sector, philanthropy, public sector, as well as social entrepreneurs, and accelerators, and incubators, and all the stakeholders who are trying to draw capital to social causes. So, it’s been at work for four years and it’s been important for developing the ecosystem for impact investing.

Mike Blake: [00:07:30] So, tell us about the Community Foundation and why it wanted to get into impact investing.

Mark Crosswell: [00:07:40] You put it out in your commentary, Mike, that impact investing has been an increasing trend for the past ten plus years, and that’s absolutely true. In fact, it’s been double digit. Community foundations tend to be some of the more critical ecosystem level support organizations for nonprofit communities and in place based settings. And Community Foundation for Greater Atlanta is the same, been around for 70 years. We happen to be in tune in donor capital that we manage. And then, we grant about $140 million a year to the Metro Atlanta area nonprofits.

Mark Crosswell: [00:08:28] The leader of the foundation, Alicia Philipp, and the board had decided that we needed to do something different and needed to bring a different kind of product if we really wanted to scale the philanthropy we’re already putting to work. So, we launched into the Impact Investing work as the first stage of that.

Mike Blake: [00:08:51] Then, let’s drill down a little bit further. So, you’re managing the GoATL Fund, and, I think, you also founded it, correct?

Mark Crosswell: [00:09:00] That’s correct.

Mike Blake: [00:09:01] So, what’s the origin story? What’s the origin story? How did that idea come to you? And how did you go from idea to making it a reality?

Mark Crosswell: [00:09:13] So, I have been working in Social Venture Acceleration for two or three years with the National Nonprofit, and helped run venture development for an accelerator program. It was distinctly focused on civic and social outcomes. In that process, we developed an impact fund that was really focused on early stage investment in those early state ventures. That pilot fund kind of led me into understanding, “Okay. This is really what it takes to get new types of creative capital into these ventures. A lot of times, you just can’t find the money.” So, when I was in conversations with the Community Foundation, they also determined, “Okay. There’s a real need here.” And with the capacity that the foundation has, it made a lot of sense to use them as an anchor institution to launch this, because it’s really the first impact debt fund in Georgia. So, they brought me onboard in 2017. We spent a year building the concept on how we want to invest capital and then we launched the GoATL Fund in 2018.

Mike Blake: [00:10:32] So, in your own origin story, there’s something that I find fascinating that I’d like to explore with you, if you’re willing. And that is, you know, you started out in investment banking, and I’ve been in investment banking as well. And, you know, investment banking, I think it’s fair to say, is one of those fields that looks like on the surface it’s about as far away as you can think of from going into community development and even socially impactful investing. And I would love to hear and I think our audience would love to hear how is it that you’ve got from there, investment banking, to here with the GoATL Fund?

Mark Crosswell: [00:11:19] That’s a good question. I think you pointed out in your earlier commentary, we were talking about the intersection of the business challenges and the social challenges in nonprofits, by nature, just aren’t sustainable. So, a lot of, I guess, my emergence into this world came from the fact that I was very involved with nonprofits in my after hours and volunteer a lot on boards and with organizations that were doing some great things, but they’re having to fundraise every day.

Mark Crosswell: [00:11:53] And then, on the business side, I was in the M&A business, in the lending business, and then invested equity capital in my own ventures. And I just came to realize over time that there are certain business practices that nonprofits could really benefit from if they could infuse them into it. So, I think the other thing I found is, in the nonprofit sector, you don’t tend to have a lot of talents and skills that would lead into an investment type vehicle like this. So, I just happen to have a little bit of both. And there are a lot of people out there like that and that’s a growing trend. So, that whole intersection between business and nonprofit comes together in a lot of ways, not just in capital, but in skills, I guess. And I was fortunate to be in the middle of it.

Mike Blake: [00:12:48] So, the structure of GoATL Fund is something that’s called an impact debt fund. Tell our listeners what that actually means and how is that different from other kind of funding structures?

Mark Crosswell: [00:13:03] Sure. So, our impact fund – and there are a lot of them around the country. There just aren’t many of them in the South – is we’re a private debt fund, very similar to other private debt funds you might see on the market. Some of them focus on early stage and more growth stage in some capacity in larger organizations. So, our debt fund willing, we lend money. So, we are essentially taking capital that lends it into [inaudible] that can pay it back over time, typically four to seven years. We get an interest rate that’s relatively low. It’s in the two to four percent range.

Mark Crosswell: [00:13:48] But what is most unique about it and the real difference is that, we’re focused on the social outcomes. So, our money is designed specifically for a purpose. So, it’s to build affordable housing or health care clinics or charter schools in underperforming districts. And then, we’re specifically looking for the impacts that our borrowers get from that. So, in other words, how many kids are taught in those schools, how many patients are put into clinics, and so forth.

Mike Blake: [00:14:21] So, I’m curious because I’ve been on the boards of nonprofits and I’ve worked in nonprofit like work, in fact, something not too dissimilar from what you’re doing. How do you kind of collect that data and measure? What are the mechanics? Is that something that the funding recipients are required to do from a reporting perspective? Do you help them? Do you have independent audits? How do you go about collecting that data so that you can show your own capital providers that you’re making that desired impact and simply tracking your own performance?

Mark Crosswell: [00:15:00] And that is truly one of the biggest challenges in this business and one that’s still being sort of resolved by investors like myself. But just to put it into a real tangible context, so we’re lending money – so think about a promissory note and a security agreement much that you would see coming from a bank – at ours, while it covers some of the nuts and bolts that those do, it includes things like, “Okay. We want to know the number of affordable housing units that are built. We want to know the average income of the tenants in those units.” Also, for lending for small business development, we want to know the demographics of those borrowers. So, actually, they have to report that to us, just like they report their financial statements to us. And so, over that five year loan period, we can actually see what we’ve created and what we’ve produced over that period.

Mike Blake: [00:16:01] So, I’m fascinated by housing, not that I’m a real estate guy at all. I’m not even very good at Monopoly. But, you know, as I’ve been studying social causes, you know, real estate is so important. It’s not just about not having a job, you can’t pay rent. And I want to focus on this with you for a second because I’m really interested. I don’t know if anybody else interested in the answer to this question, but I am for sure. And that is, the real estate problem is one for which money is only a partial solution, right? My understanding of affordable housing is that the barriers are as much around zoning and simply neighborhoods that don’t want low income housing. And I’m just going to leave it there, even though I get on my soapbox about it. You know, for issues like that where you make an investment into affordable housing, does your organization also have the opportunity to help overcome some of the nonfinancial barriers, such as zoning, such as, I guess, political clout, if you will, or at least influence where you can help reduce some of those nonfinancial barriers as well?

Mark Crosswell: [00:17:26] Yeah. I think you get to some things that are really critical, especially as it pertains to housing, because of the enormous amount of investment and resources it takes to be successful. So, I’ll point out a couple of things, you know, nonprofits can’t lobby and have limited, I would say, direct political influence. However, I would say that there is substantial influence in partners and others that can create a real movement in the public sector. And so, we spend a lot of time with that because it’s critical.

Mark Crosswell: [00:18:02] From our standpoint on the affordable housing side, we especially lean on some policy oriented nonprofits we do business with. And they’re very good at understanding the intricacies of that. Because you’re exactly right, when it comes to housing, you’ve got very ultra local challenges like zoning and issues with MPUs. And then, you’ve got county, state, federal, all kinds of regs that overlap and it’s just very complex. So, the policy factor is really important.

Mark Crosswell: [00:18:42] The other one that I think is just one that we’re really focused on more than ever right now is, those systemic racial issues that have forced some of the, you know, neighborhood disparities that we found in society, especially in cities like Atlanta. So, to break that down, it’s really taking a change in the way people think. So, this is all the noncapital stuff and so there’s a great deal of effort around that. And a lot of people working to make sure that we create some just differences in what has happened in the past.

Mike Blake: [00:19:26] So, as you conceptualized GoATL Fund, were there other initiatives or models that you thought about and ultimately discarded? And if so, why was it that GoATL Fund kind of rose to the top of the other ideas that you were considering?

Mark Crosswell: [00:19:49] Good question. And to give this answer with context, I’ll describe more carefully where we invest. So, we launched the fund with 10 million from the Community Foundation. So, we were seeded with 10 million in, essentially, equity capital. And then, we’ve had our donors invest since then, they’ve added a couple of million. And pretty soon, we’ll be up to about 14 million in size in the fund. Because it’s not a great deal of capital and because we’re relatively lean and small team, we invest in intermediaries. These are community development banks, typically, which are nonprofit banks providing affordable housing, financing, and loans for charter schools and all that.

Mark Crosswell: [00:20:40] In order for us to be effective, we needed to leverage the power of those intermediaries. So, our kind of investing is really effective because what happens is, our partners can take that half-a-million or $1 million we invest, and then they can multiply that sometimes five, ten-fold to bring in other capital for much larger investors to get large projects done. So, the products we looked at that didn’t make sense given our capacity and our experience were things like venture capital. And through early stage venture investing, we didn’t think we could invest equity effectively, especially if we’re investing in some nonprofits, which you really can’t evaluate from an equity standpoint. And then, from a leverage standpoint, we had such little capacity that made a lot of sense for us to make sure we could leverage that money in the market, so that we could bring some other private capital in to drive the productivity of our investment.

Mike Blake: [00:21:49] So, that’s interesting, I did not get this from my research. So, is it fair to say that you guys, the GoATL Fund, is, in effect, a fund of funds?

Mark Crosswell: [00:22:00] It is in a lot of ways. We do invest in direct in some cases. But in others, we will invest into a portfolio of loans or projects that an organization has. And if you think about housing, so we have two very different housing investments that offer a contrast. One is an investment in the largest multifamily lender in our state, that’s a community development bank. They have a relatively large $80 to 100 million portfolio. We invest about $1 million specifically in Metro Atlanta. And so, our goal there is to try to lower their cost of overall borrowing so they can drive better affordability overall.

Mark Crosswell: [00:22:46] In contrast to that, we also invest in a developer that is associated with a community development bank. And that development entity is actually going in and buying vacant and blighted homes in neighborhoods that need investment. And then, rehabbing those and then selling them to first time homeowners with a buydown assistance from grants. And that money is really effective in a replaced based area in the way of home ownership. So, very different investments, but just ways that we invest both direct and through intermediaries.

Mike Blake: [00:23:27] Now, I’m curious – I’m going way off the script here, but I know you can handle it – are any of these investments made to your knowledge, maybe alongside of other programs? And to be specific, what I’m thinking about is, the SBA has certain programs that are designed also – it is designed to be a double bottom line program, a small business administration. We’ve had a podcast on small business administration lending. And I guess my curiosity is that, do you find that either in your direct investments or through the organizations that you support, do they ever work with either other government agencies or even, perhaps, other private funding sources to achieve their goals and create some kind of financial leverage?

Mark Crosswell: [00:24:30] Absolutely. In fact, you bring up the SBA. So, one of our first investments was in a local community development bank called Access to Capital for Entrepreneurs, what is know as ACE. So, ACE is a big SBA lender, and our original investment was into their Community Advantage SBA program. So, it’s where SBA provides a guarantee specifically for loans for minority and immigrant and low-income business owners. So, we put about a-million-and-a-quarter capital into that.

Mark Crosswell: [00:25:06] What’s interesting is, we’re also pretty flexible. When COVID hit, when the pandemic hit, the need for that kind of product just wasn’t very relevant. So, we actually redirected that commitment so they could use that money for COVID recovery. So, that’s one example. Another interesting one is, we just launched a relatively small microlending program through a nonprofit lender called LiftFund out of Texas. And they’ve been in Georgia for about four years. We launched this specifically for COVID recovery. And they’re going to lend zero percent interest loans with our interest bearing money. And the way they can do that is they also used our money to incent foundations to come in with grant capital to lie beside that. So, there’s a 25 percent grant that goes along with that investment that is being used both for the interest buydown and loan loss reserve, if that makes sense. So, the foundation specifically put grant money in so that we can leverage our investment capital.

Mike Blake: [00:26:21] So, I want to switch a little bit to governance here, because, you know, governance of anything like this, I imagine, is different and challenging. But my first question is this, because you operate as a fund of funds, in effect, but the people to whom you are accountable might be a little bit different. Is there a financial accountability? Or how does the financial accountability work to, say, community foundation to put in the first 10 million and then your donors who have also become investors? How does that accountability regime look like? And is that materially different from other accountability regimes that you’ve had to address in your for- profit roles?

Mark Crosswell: [00:27:15] Interesting question. So, we’re just three years old, so when we launched, there was really no roadmap for how we would develop compliance and accountability. And, you know, the auditors at the foundation don’t even know what to do with us, frankly. But nonetheless, we created a sidecar running kind of process where we basically have others in the foundation that are helping us keep up with the accounting of the fund as well as the information, say the reporting we get back from investment partners. So, there’s a compliance effort that looks a lot like what you would see in a bank for a loan fund. And we’re doing that because we know that we’re going to have to create a track record. And it really just adds integrity to the whole fund model.

Mark Crosswell: [00:28:13] And then, in terms of our reporting to investors, I would say, our reporting to our donor investors as well as the foundation looks a lot like the investor relations you’d see coming from a very small public company or from a private investment fund. We provide quarterly updates on the portfolio. We discuss specifically the activity. We also tell them if it’s in good standing or not, and it happens to be. So, we’ve never had an issue with payment. So, we report on specifically what you’d expect to see in any loan fund.

Mike Blake: [00:28:52] So, a question I’d love to get your input on is this, you know, I’ve read data all over the place that there’s a finite, definable tradeoff between social impact investing and profitability – or return, actually, more properly. And I’ve also seen some literature that suggests that socially oriented investing actually generates a higher return than a more conventional investment regime. And my interest is particularly piqued by the fact you’re doing this microlending, because everything I write about microlending programs suggests they have a fantastic track record of success, both financially and socially. So, it’s a long preamble to the short question which is, where do you fall? Do you find that there is a tradeoff between social impact investing in terms of return financially? Or, in fact, do they tend to work in tandem that you don’t necessarily have to have that tradeoff? What’s your view on that?

Mark Crosswell: [00:30:10] Well, I think this is a really important distinction because you see that a lot, especially in the institutional side of impact investing where they’ll say, “Okay. You don’t need to make a tradeoff in order to make returns.” So, that is true. I believe that that exist in the institution, in the market rate side of impact investing. But the reality is, the investor themselves – and in my case, our GoATL Fund – typically have the ability and always should make the effort to draw a distinction right up front what are the values, what are you trying to achieve with your investments? And so, there are cases where you choose, “Okay. Financial returns are just as important to me or more important than social outcomes.” In which case, you can often design around not providing a tradeoff for that.

Mark Crosswell: [00:31:06] However, funds like mine specifically make an intentional decision, we want the tradeoffs. We are choosing to be an impact first fund. We want to see the social outcomes to produce what we’re intending to invest in. And we also would like to get a return on our capital and make sure we get that capital back. But we’re willing to give up, number one, on the returns, so we’re willing to take a lower interest rate. And number two, we know that the sustainability has always been questioned in these areas that we’re investing in. If we really want to create that sustainability, we have to assume some risk. And so, that risk may be at a higher level than what the institutional investors are willing to provide.

Mark Crosswell: [00:31:53] So, it’s intentionality, Mike. It really is. It’s not, you know, you can go in the market and choose one or the other. But if you’re really a strategic investor, you’re choosing upfront what your path is.

Mike Blake: [00:32:08] So, I want to explore that a little bit further too. It seems to me – and you tell me if I’m wrong. This is pure speculation on my part – another potential benefit of an investing model versus a grant model is, I suspect that that imposes a different kind of discipline in terms of deciding which projects to fund, how to fund them, the degree to which you’re going to fund them. You know, thinking like an investor, I mean, even if you are making a social impact, I imagine that there’s just a different thought process in terms of how you evaluate potential investment opportunities. Is that fair?

Mark Crosswell: [00:32:52] Yeah. That’s exactly accurate in a couple of ways. Number one, if you think about how you invest capital or you lend money, you’re going to do specific kind of due diligence around all the financial aspects. We do that same due diligence that you would find a bank doing if you were applying for a loan. On top of that, we also do due diligence around the social outcomes. So, we want to see the history of what they produce, how they’ve done it. We want to see where the projections around what they’ll produce with our capital. How many homes will they build with it, how many families will they house, how many kids educated, we want to know that up front.

Mark Crosswell: [00:33:38] And then, in terms of the actual return on the capital, you know, there’s discipline built in there because they have to do that in a way that they would provide reporting to a bank or to any other investor. So, there’s disciplines up and down. And then, how we evaluate those outcomes, there’s also an advantage from the investment standpoint. You talked about accountability before, we can be accountable because we’re keeping up with a great deal of data on the investments we make.

Mark Crosswell: [00:34:12] But I don’t want to discount the value of philanthropy because, as you noted, there are advantages to impact investing. Number one, it’s a great deal more capital, typically, put at work than philanthropy. Number two, you are getting the money back so you can invest it again. And then, number three, because you’re driving those outcomes into the future, you’re building sustainability with those investments. But a lot of times, impact investing never happens without philanthropy. So, it often is the bridge that creates opportunities for, number one, the nonprofit target to get off the ground in the first place. And number two, the ability to really take our capital and leverage it in different degrees, like I pointed out with the microlending fund.

Mike Blake: [00:35:05] I’m curious also, I want to come to a question about how you raise the initial funding. Before we get to that, I want to like to ask, do you find also that maybe it’s easier to raise money from certain parties for social investment fund because, ideologically, it’s just going to sound better to a certain audience? This is my own view and I’d love you to react to it, but I think that there are people that are happy to write a check to say the united way. They don’t have an investment model as far as I’m aware. It’s purely a grant based model. And then, there are people that want to see capitalism kind of more central to the way that social problems are addressed. And, therefore, even though there may even be no expectation of getting the money back necessarily. But it just sort of sounds better to their ear that they’re putting money into an investment fund as opposed to writing a blank check. Am I off base there or is there something to that?

Mark Crosswell: [00:36:20] No. I think you’re right. Some of this gets back into the intersection we talked about before between business and nonprofit. But I think the other thing is this, when we’re going to raise capital, we’re making justifications to the investor much like any other private fund we do. Plus, we’re talking about the outcomes we’re going to produce from that. And it really gets down to how well you align with that investor.

Mark Crosswell: [00:36:53] But I think the traditional way of doing it is, you know, you go to work, you make your money, you build up your retirement. And, eventually, when you get to a certain maturity in that stage, you begin to spin off a little bit of that into philanthropy. What I think we’re seeing now and what really makes a huge difference is that, people are thinking about those social outcomes much sooner than they used to in the past to where it makes a difference. You know, if they’re drinking clean water and breathing clean air or having to drive through parts of town that they’re just not proud of. There’s just a difference, especially with our younger generations, where it makes a big, big difference in how they put their money to work. And it could be even just where you deposit your checking account and thinking about that as a factor in driving some social change.

Mark Crosswell: [00:37:47] But I just think aligning investor interest with the investment product is so critical. And we spend a lot of time on that because the education is long and hard. But when it comes down to it, when you go to raise money, you’ve got to justify yourself. But you want to make sure that you’re lined up well in terms of what those investors are looking for.

Mike Blake: [00:38:11] So, an observation I have is that one feature that a nonprofit organization, a social venture fund or any venture fund, have in common is that raising that initial seed capital is quite difficult. And I’m sure that any of our listeners that have an interest in pursuing like this would love to hear your story. Can you tell us a little bit about the story about how you secured the initial capital to launch the GoATL Fund?

Mark Crosswell: [00:38:48] Yeah. Thanks, because that was a critical component. Just to get the concept underway, there had to be a real commitment of budget for the startup. So, bringing me on, allowing me to have really a full year to do the discovery and the research and the build of the product. And then, through that year, once we had that startup budget in place, we had to then go back to that same investor, the startup Money which was the foundation, and essentially talk them into investing 10 million in seed money. The good news is I only had one investor to sell. The tough news is, this was dramatically different than anything the foundation have done in its 70 year history.

Mark Crosswell: [00:39:40] However, we had the leadership team behind us, we had the board behind us, and it just fell into place. Since then, we have 600 or 700 donors that we take the fund out to. Today, I think we’ve got between 25 and 30 investors. So, that’s gone a little bit slower. But I think the reality is, the more our donors realize, “Okay. I can put this capital to work, get a return, and continue to make grants, then we’ll have more success with that fundraising.”

Mike Blake: [00:40:16] We’re talking with Mark Crosswell of the GoATL Fund, and the topic is, Should I practice social impact investing? And we’re running low on time here, but what I’d love to ask you here is, you know, what have you learned along the way with the GoATL Fund? You know, what has worked in terms of successfully achieving your mission and what hasn’t worked that might be a cautionary tale for somebody else pursuing this?

Mark Crosswell: [00:40:54] Yeah. Well, we’ve been fortunate and most of our investments have turned out to be very successful. I would say we feel very good about our investments in affordable housing and the fact that we are moving the needle slightly there. In small business development, I would say the same is true. I would say we have found it more difficult in some other areas, such as education and health care specifically. And it has nothing to do with the fact that there’s a substantial amount of need in both of those areas. It has a lot to do with how ready the market is for this kind of capital. And in that respect, we need partners and intermediaries and strong intervention partners. Nonprofits that are actually doing the work in order to help us find investable kind of entities on the other end. So, some of these markets are taking longer to develop from that standpoint.

Mark Crosswell: [00:42:02] I would say the other big thing that we’ve learned is that, in less than three years, we’ve invested almost all of our capital. We have nearly 11 million invested in the next couple months. So, we’re about out of money. So, we realized there’s a constraint capital wise. We have to scale. And we’re going to continue the success at this rate. We can’t be a $10 or 15 million fund. We need to be a $50, $75, $100 million fund. So, we’re looking very closely next year and the years beyond in terms of really taking this thing to a whole different level.

Mike Blake: [00:42:44] You know, it strikes me, I think there’s a lot of things there that are consistent with other nonprofits. That initial funding is, of course, very difficult as we just talked about. But, also, I’ve been linked at least to the nonprofit world, either directly or indirectly, a theme that has been there and continues to become more prominent is partnerships. It’s increasingly difficult in any capacity to raise money for sort of a cowboy fund, if you will. And you really only see those happen, I think, you know, by the Arthur Blanks and Bernie Marcus’ of the world and so forth that can just go alone because they can write their own check. But my impression is that, you know, what you’re talking about in terms of finding the right partner, that’s now becoming, I think, almost necessary best practices for the success, not just of your fund, but really any philanthropic exercise of any scale. Do you agree with that?

Mark Crosswell: [00:43:53] Absolutely. There is no way to do it without partners. And the first thing I’ll say there is that, if you’re operating in the impact investing world, which is very close with the nonprofit world, it’s extremely collaborative. So, there’s not a sense of competition. There’s a lot of complementary type investing and strategy work that goes together. And so, it’s very easy to do business in this market. Nobody turns down your phone call and you’re willing to see just about everybody. And then, in terms of actually using the partners back and forth, we do a great job, I think, of leveraging that. I think looking at how we build the capacity of our partners is critical. We’re not just interested in growing our fund. But if we don’t see our investment partners and our intermediary partners grow in the same way, then we don’t think we’re getting anywhere because we can’t do it alone. So, it’s absolutely critical. And the good news is just it’s a very collaborative environment.

Mike Blake: [00:45:00] So, I’m curious, how has your private sector experience helped and informed you in this journey that you’ve been on to create and now run and, we hope, scale the GoATL Fund?

Mark Crosswell: [00:45:18] Well, I think that’s a big part of it from the standpoint that, like you, Mike, I’m a capitalist, but also understand there are flaws there. And as we have seen the world change and there be a higher demand from consumers and from businesses. And then, of course, those that are providing resources to nonprofits are realizing sustainability is not going to happen, which is creating capital. It’s just become more and more meaningful, I think, to understand both the business side, which I had in my private sector, and how that can really play a part in driving that sustainability in the nonprofit side.

Mark Crosswell: [00:46:05] And the good news is, it’s got positives for both. I think there are people that are making more money who were in the low income or impoverished kind of areas of the spectrum. And then, there are investors that are realizing, “Okay. We can actually make something good happen here and get our money back.” So, you know, it’s been telling the story around that. As you can imagine, it’s not very easy sometimes. So, having the private sector experience and being able to couple that with understanding the nonprofit sector has been very fortunate for me.

Mike Blake: [00:46:45] Mark, this has been a great conversation. We’re touching all of, probably, the surface of what we could touch, certainly. But, you know, time is, of course, limited and we need to get you back to helping people get housing, because that’s really important. If people have an interest, if our listeners have an interest in exploring building something like this for themselves or maybe participating or supporting what you’re doing, how can they contact you for more information?

Mark Crosswell: [00:47:15] Yeah. Thanks, Mike. The easiest way is by email, it’s mcrosswell@cfgreateratlanta.org. That domain, cfgreateratlanta.org, is also our website, and you can go find GoATL information on the fund. And then, Twitter is @ATLImpact. So, @ATLImpact is how we use the social channels. And Georgia Social Impact Collaborative is gasocialimpact.com, and that’s where you can pick up general information on impact investing.

Mike Blake: [00:47:58] Well, thank you. That’s going to wrap it up for today’s program. I’d like to thank Mark Crosswell so much for joining us and sharing his expertise with us.

Mike Blake: [00:48:06] We’ll be exploring a new topic each week, so please tune in so that when you’re faced with your next executive decision, you have clear vision when making it. If you enjoy these podcasts, please consider leaving a review with your favorite podcast aggregator. It helps people find us that we can help them. Once again, this is Mike Blake. Our sponsor is Brady Ware & Company. And this has been the Decision Vision podcast.

Tagged With: Brady Ware, Brady Ware & Company, Community Foundation of Greater Atlanta, GoATL Fund, Mark Crosswell, Michael Blake, microlending, Mike Blake, social impact investments, socially oriented investing

Stacy Reece, Down South House & Home

January 6, 2021 by John Ray

Down South House & Home
North Fulton Business Radio
Stacy Reece, Down South House & Home
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Down South House & Home

Stacy Reece, Down South House & Home (North Fulton Business Radio, Episode 318)

Down South House & Home Founder Stacy Reece joins host John Ray to discuss her company’s line of home and garden goods with Southern designs, how she comes up with design ideas, and even–for those that don’t know–what being an “idjit” means. If you’ve got South in your mouth or in your heart, this show is for you. “North Fulton Business Radio” is produced virtually from the North Fulton studio of Business RadioX® in Alpharetta.

Stacy Reece, Down South House & Home

Stacy Reece is the Founder and President of Down South House & Home. Down South House & Home hand-makes goods for Southern homes, kitchens, and gardens, featuring clean, simple, Southern designs on dishtowels, aprons, T-shirts, tote bags and other home goods.

They make high quality goods for Southern women at reasonable prices. They make products that come from a clean and traditional Southern aesthetic. They celebrate ordinary Southern women with extraordinary lives. And they expect their products to stand up to the extraordinary lives you lead.

It all comes from a tiny red barn in Clarkston, Georgia. They don’t pretend to live in a perfect, camera ready house and don’t expect that you do either. But if your home is like theirs, there’s a lot of laughter, love and piles of precious memories in every corner. The way they see it, if your home has that, then it’s beautiful.

To view the Down South House & Home product line and to order, go to their website. You can also connect through social media on Facebook, Twitter, and Instagram.

 

North Fulton Business Radio” is hosted by John Ray and produced virtually from the North Fulton studio of Business RadioX® in Alpharetta. You can find the full archive of shows by following this link. The show can be found on all the major podcast apps by searching “North Fulton Business Radio.”

Renasant Bank has humble roots, starting in 1904 as a $100,000 bank in a Lee County, Mississippi, bakery. Since then, Renasant has grown to become one of the Southeast’s strongest financial institutions with over $13 billion in assets and more than 190 banking, lending, wealth management and financial services offices in Mississippi, Alabama, Tennessee, Georgia and Florida. All of Renasant’s success stems from each of their banker’s commitment to investing in their communities as a way of better understanding the people they serve. At Renasant Bank, they understand you because they work and live alongside you every day.

Tagged With: Clarkston, Down South House & Home, home goods, Southern designs, Stacy Reece, Stacy Shuker Reece

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