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LIVE from the GNFCC 2023 Women’s Leadership Summit: Jon-Paul Croom, Wellstar North Fulton

December 9, 2023 by John Ray

Jon-Paul Croom, Wellstar North Fulton Hospital
North Fulton Business Radio
LIVE from the GNFCC 2023 Women's Leadership Summit: Jon-Paul Croom, Wellstar North Fulton
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Jon-Paul Croom, Wellstar North Fulton HospitalLIVE from the GNFCC 2023 Women’s Leadership Summit: Jon-Paul Croom, Wellstar North Fulton (North Fulton Business Radio, Episode 726)

Jon-Paul Croom, President and CEO of Wellstar North Fulton Hospital, joined host John Ray at the 2023 Greater North Fulton Chamber of Commerce Women’s Leadership Summit. Wellstar was a Presenting Sponsor of the Summit. Jon-Paul discussed why and how women are employed at all levels and disciplines of healthcare, noting that 81% of Wellstar’s total staff and 71% of the management staff are women. He attributed these proportions to a blend of leadership opportunities and work schedule flexibility that caters to family responsibilities. Jon-Paul also shared that Wellstar was named one of the best places for women to work by Newsweek, highlighting that healthcare careers extend beyond traditional clinical roles. He also discussed both the evolution of Wellstar North Fulton, which recently celebrated its 40 year anniversary, and its recent additions of cutting-edge treatment resources like the CyberKnife System for radiation oncology.

This show was originally broadcast live from the 2023 GNFCC Women’s Leadership Summit held at The Commons at Phase in Alpharetta, Georgia.

North Fulton Business Radio is produced and broadcast by the North Fulton studio of Business RadioX® inside Renasant Bank in Alpharetta.

Wellstar North Fulton

Equipped with the latest technology and medical expertise, Wellstar North Fulton Hospital is committed to delivering quality, personalized care tailored to you. Wellstar North Fulton is a Level II Emergency Cardiac Care Center, Level II Trauma Center, and Joint Commission Primary Stroke Center.

From its convenient Roswell location, Wellstar North Fulton Hospital offers the most advanced stroke care and leading therapies, specializing in complicated and complex cases. Count on their dedicated neuro team, state-of-the-art imaging technologies, and neuro-trained intensive care unit (ICU) to treat all types of strokes, including ischemic strokes, intracerebral hemorrhages, and subarachnoid hemorrhages.

Wellstar North Fulton’s team of neurosurgeons, neurocritical care physicians, and neuroradiologists performs thrombectomies, aneurysm treatments, and cerebral bypass procedures. In addition, our dedicated hybrid neurovascular suite is equipped with innovative bi-plane technology. This allows neurosurgeons to view highly detailed images of brain vessels, so our experts can customize treatments in real-time. That means you don’t have to go far for expert stroke treatment.

From diagnostic testing to life-saving emergency care to physical rehabilitation, Wellstar North Fulton Hospital provides comprehensive stroke care so you can get back to life faster.

Company Website | Facebook | Twitter

Jon-Paul Croom, FACHE, President of WellStar North Fulton and SVP at WellStar Health System

Jon-Paul Croom is President and CEO of Wellstar North Fulton and joined the hospital in 2017.

Croom previously served as CEO of the 429-bed Central Mississippi Medical Center (CMMC) in Jackson, Miss. At CMMC, Croom was regarded as a team builder, using daily team huddles focused on delivering care that exceeded patient expectations while working to improve access to needed services. Croom opened the only burn center in Mississippi and increased the availability of inpatient psychiatric services at the facility.

Croom was also CEO for Merit Health Rankin in Brandon, Miss., chief operating officer for Clearview Regional Medical Center in Monroe, GA, and chief operating officer for Roxborough Memorial Hospital in Philadelphia. Additionally, he served on the board of the Mississippi chapter of March of Dimes.

Croom received his bachelor’s degree from Mercer University in Macon, GA, and a master’s degree in both business administration and health administration from the University of Alabama at Birmingham.

Jon-Paul lives in Roswell with his wife and three children.

LinkedIn

Questions and Topics in this Interview:

00:04 Introduction to the Women’s Leadership Summit
00:37 Recognizing the Event’s Primary Sponsor
01:11 Introduction to Wellstar Health System
01:47 Wellstar’s Growth and Recent Additions
02:39 The Importance of Women in Healthcare
03:52 Women’s Leadership at Wellstar
04:45 Work-Life Balance at Wellstar
05:50 The Unpredictability of Healthcare
06:31 Advice for Women Seeking a Career in Healthcare
07:33 Closing Remarks and Contact Information 

 

2023 GNFCC Women’s Leadership Summit, presented by the Women INfluencing Business Committee

The 2023 Women’s Leadership Summit, organized by the Women INfluencing Business Committee of the Greater North Fulton Chamber of Commerce, was held on November 28, 2023, at the Commons at Phase in Alpharetta, Georgia.

Powered by the Greater North Fulton Chamber of Commerce (GNFCC), the Women INfluencing Business Committee strives to engage female leaders and enhance the standing of professional women within the community. Its annual awards program recognizes women with exceptional vision who have implemented innovative ideas in both the workplace and community and who inspire others.

Website

North Fulton Business Radio is hosted by John Ray and broadcast and produced from the North Fulton studio of Business RadioX® inside Renasant Bank in Alpharetta. You can find the full archive of shows by following this link. The show is available on all the major podcast apps, including Apple Podcasts, Spotify, Google, Amazon, iHeart Radio, and many others.

RenasantBank

 

Renasant Bank has humble roots, starting in 1904 as a $100,000 bank in a Lee County, Mississippi, bakery. Since then, Renasant has grown to become one of the Southeast’s strongest financial institutions, with over $13 billion in assets and more than 190 banking, lending, wealth management, and financial services offices in Mississippi, Alabama, Tennessee, Georgia, and Florida. All of Renasant’s success stems from each of their banker’s commitment to investing in their communities as a way of better understanding the people they serve. At Renasant Bank, they understand you because they work and live alongside you every day.

Tagged With: 2023 GNFCC Women's Leadership Summit, GNFCC, GNFCC Women's Leadership Summit, Greater North Fulton Chamber of Commerce, Jon-Paul Croom, Wellstar Health, Wellstar North Fulton, Women in Business, women in healthcare, women leadership

LIVE from the GNFCC 2023 Women’s Leadership Summit: Robin Mladinich, Turknett Leadership Group

December 8, 2023 by John Ray

Robin Mladinich, Turknett Leadership Group
North Fulton Business Radio
LIVE from the GNFCC 2023 Women's Leadership Summit: Robin Mladinich, Turknett Leadership Group
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Robin Mladinich, Turknett Leadership Group

LIVE from the GNFCC 2023 Women’s Leadership Summit: Robin Mladinich, Turknett Leadership Group (North Fulton Business Radio, Episode 725)

Robin Mladinich, a senior consultant and executive coach with Turknett Leadership Group, joined host John Ray for a live interview from the Greater North Fulton Chamber of Commerce’s 2023 Women’s Leadership Summit. Robin shared the work of Turknett Leadership Group in facilitating leaders’ effectiveness, the latest leadership trends post-pandemic, and work-life integration. Robin’s session at the Summit involved identifying individual “saboteurs,” or self-sabotaging behaviors, as featured in Shirzad Chamine’s book, Positive Intelligence. Topics include developing mental fitness, identifying triggers and emotions related to the saboteurs, and techniques used to shift from negative behaviors and thoughts into positive mindsets.

This show was originally broadcast live from the 2023 GNFCC Women’s Leadership Summit held at The Commons at Phase in Alpharetta, Georgia.

North Fulton Business Radio is produced and broadcast by the North Fulton studio of Business RadioX® inside Renasant Bank in Alpharetta.

Turknett Leadership Group

Turknett Leadership Group (TLG) is one of the most recognized names in leadership development, located in Atlanta, Georgia. TLG has been offering timely leadership development services for more than 35 years since Bob and Lyn Turknett founded the company in 1987. The Turknett Leadership Character Model creates the foundation for all of TLG’s services. TLG has worked with thousands of individuals, teams, and companies around the world to help them unleash their full potential.

Website | LinkedIn | Facebook | X (Twitter) | YouTube

Robin Mladinich CPCC, ACC, Senior Consultant, Turknett Leadership Group

Robin Mladinich
Robin Mladinich, Turknett Leadership Group

Using an individualized personal approach, Robin Mladinich guides leaders in clarifying and achieving their goals. As an award-winning coach, she has 20 years of experience in global leadership development. Her expertise is in coaching and growing high-potential executives; developing leadership programs and competencies to evoke transformation; engaging and developing teams; managing interpersonal and team conflict; and developing cross-cultural competence.

Robin helps individuals and organizations increase their leadership capacity and effectiveness to produce sustainable, high-level performance. In her past leadership role as director of Georgia State University’s (GSU) Executive MBA program, Robin coached a wide variety of leaders, from mid-level managers to C-suite executives across a range of industries. Robin’s clients consist of Fortune 500 companies, small- and medium-sized firms, non-profits, entrepreneurs, educators, and more in the USA and abroad. She has a track record of success in building strong leaders and teams, leading programs, and leading others.

Robin has held leadership roles at Georgia State University, Georgia Tech, and the University of Georgia, as well as corporate and bilateral government positions. Robin brings a multicultural perspective that includes 4 years working in Belfast with the Northern Ireland Peace Process, directing a global program delivered on 4 continents, and developing more than 20 study abroad and work programs around the globe. She is an avid international traveler, having been to over 60 countries for work and pleasure.

LinkedIn

Questions and Topics in this Interview:

00:40 Meet Robin Mladinich from Turknett Leadership Group
00:48 Understanding the Work of Turknett Leadership Group
01:34 Discussing Current Trends in Leadership and Work-Life Integration
02:21 The Impact of Remote Work and Team Reevaluation
02:57 Introducing the Concept of Saboteurs
03:10 Exploring the Saboteur Identification Program
04:42 The Personal Impact of Identifying Saboteurs
06:34 Understanding Different Types of Saboteurs
07:55 Resources and Further Help for Dealing with Saboteurs
08:42 Connecting with Robin and Turknett Leadership Group

2023 GNFCC Women’s Leadership Summit, presented by the Women INfluencing Business Committee

The 2023 Women’s Leadership Summit, organized by the Women INfluencing Business Committee of the Greater North Fulton Chamber of Commerce, was held on November 28, 2023, at the Commons at Phase in Alpharetta, Georgia.

Powered by the Greater North Fulton Chamber of Commerce (GNFCC), the Women INfluencing Business Committee strives to engage female leaders and enhance the standing of professional women within the community. Its annual awards program recognizes women with exceptional vision who have implemented innovative ideas in both the workplace and community and who inspire others.

Website

North Fulton Business Radio is hosted by John Ray and broadcast and produced from the North Fulton studio of Business RadioX® inside Renasant Bank in Alpharetta. You can find the full archive of shows by following this link. The show is available on all the major podcast apps, including Apple Podcasts, Spotify, Google, Amazon, iHeart Radio, and many others.

RenasantBank

 

Renasant Bank has humble roots, starting in 1904 as a $100,000 bank in a Lee County, Mississippi, bakery. Since then, Renasant has grown to become one of the Southeast’s strongest financial institutions, with over $13 billion in assets and more than 190 banking, lending, wealth management, and financial services offices in Mississippi, Alabama, Tennessee, Georgia, and Florida. All of Renasant’s success stems from each of their banker’s commitment to investing in their communities as a way of better understanding the people they serve. At Renasant Bank, they understand you because they work and live alongside you every day.

Tagged With: 2023 GNFCC Women's Leadership Summit, GNFCC, Greater North Fulton Chamber of Commerce, leadership coach, leadership development, leadership programs, Robin Mladinich, Turknett Leadership Group, Women Influencing Business

LIVE from the GNFCC 2023 Women’s Leadership Summit: Lynne Segall, Emory University’s Goizueta Business School

December 7, 2023 by John Ray

Lynne Segall, Goizueta School of Business, Emory University
North Fulton Business Radio
LIVE from the GNFCC 2023 Women's Leadership Summit: Lynne Segall, Emory University's Goizueta Business School
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Lynne Segall, Goizueta School of Business, Emory University

LIVE from the GNFCC 2023 Women’s Leadership Summit: Lynne Segall, Emory University’s Goizueta Business School (North Fulton Business Radio, Episode 724)

In this live interview with host John Ray at the 2023 Greater North Fulton Chamber of Commerce Women’s Leadership Summit, Lynne Segal from the Goizueta School of Business at Emory University discussed her work preparing students to be successful in their careers. She emphasized the importance of training students to ask the right questions, effectively communicate, and lead problem-solving teams. Lynne also offered highlights of her keynote speech on executive presence, aimed specifically at women in male-dominated industries. She discussed methods to retain personal power through communication techniques and body language and provided tips for women to consciously notice their behavior and make changes towards a presence of authority without being authoritative.

This show was originally broadcast live from the 2023 GNFCC Women’s Leadership Summit held at The Commons at Phase in Alpharetta, Georgia.

North Fulton Business Radio is produced and broadcast by the North Fulton studio of Business RadioX® inside Renasant Bank in Alpharetta.

Emory University – Goizueta Business School

The goal of Emory University’s Goizueta Business School is to make a positive impact on society by developing future leaders through their suite of undergraduate, MBA, and PhD degree programs and their tailored non-degree courses, and by creating and disseminating impactful knowledge and insights.

Business is a vehicle capable of delivering meaningful, lasting impact to society. Embracing this view unlocks their collective ability to innovate in the most important ways on the most pressing topics. For more than 100 years, Goizueta Business School has been a training ground for principled leaders and a laboratory for powerful insights. Their history includes an ethos of ethical business and empowers us all to strive for lifelong progress. By navigating the complex interdependency of business and society, we seek to convene the brightest minds to solve the biggest problems with integrity, ingenuity, and grit.

Website | LinkedIn | Facebook | Instagram | X (Twitter) | YouTube

Lynne Segall, Emory University’s Goizueta Business School

Lynne Segall is an Associate Professor at Emory University’s Goizueta Business School in the Practice of Organization & Management. Lynne also serves as Associate Dean, Management Practice Initiatives.

Lynne joined Goizueta after spending 15 years with Accenture, where she served as Director of Talent and Organization Offering Development. She earned her undergraduate degree from Northwestern University and an MBA from Goizueta in 1999.

LinkedIn | Faculty Profile

Lynne Segall

Questions and Topics in this Interview:

00:04 Introduction to the Women’s Leadership Summit
00:32 Interview with Lynne Seagal from Goizueta School of Business
01:25 Discussion on Goizueta Impact Curriculum
02:34 The Importance of Asking the Right Questions
04:23 Impact of Goizueta Impact Curriculum on Employers
04:56 Partnerships with Various Organizations
07:32 Overview of Lynne’s Topic for the Summit
08:04 Tips and Techniques for Women in Male-Dominated Industries
08:54 The Role of Body Language in Communication
11:38 The Importance of Self-Awareness in Communication
12:44 Conclusion and Contact Information

 

2023 GNFCC Women’s Leadership Summit, presented by the Women INfluencing Business Committee

The 2023 Women’s Leadership Summit, organized by the Women INfluencing Business Committee of the Greater North Fulton Chamber of Commerce, was held on November 28, 2023, at the Commons at Phase in Alpharetta, Georgia.

Powered by the Greater North Fulton Chamber of Commerce (GNFCC), the Women INfluencing Business Committee strives to engage female leaders and enhance the standing of professional women within the community. Its annual awards program recognizes women with exceptional vision who have implemented innovative ideas in both the workplace and community and who inspire others.

Website

North Fulton Business Radio is hosted by John Ray and broadcast and produced from the North Fulton studio of Business RadioX® inside Renasant Bank in Alpharetta. You can find the full archive of shows by following this link. The show is available on all the major podcast apps, including Apple Podcasts, Spotify, Google, Amazon, iHeart Radio, and many others.

RenasantBank

 

Renasant Bank has humble roots, starting in 1904 as a $100,000 bank in a Lee County, Mississippi, bakery. Since then, Renasant has grown to become one of the Southeast’s strongest financial institutions, with over $13 billion in assets and more than 190 banking, lending, wealth management, and financial services offices in Mississippi, Alabama, Tennessee, Georgia, and Florida. All of Renasant’s success stems from each of their banker’s commitment to investing in their communities as a way of better understanding the people they serve. At Renasant Bank, they understand you because they work and live alongside you every day.

Tagged With: body language, Emory University, Emory University Goizueta Business School, Goizueta School of Business, Lynne Segall, Women in Business

LIVE from the GNFCC 2023 Women’s Leadership Summit: Jennifer Gore-Cuthbert, Atlanta Personal Injury Law Group

December 6, 2023 by John Ray

Jennifer Gore-Cuthbert, Atlanta Personal Injury Law Group
North Fulton Business Radio
LIVE from the GNFCC 2023 Women's Leadership Summit: Jennifer Gore-Cuthbert, Atlanta Personal Injury Law Group
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Jennifer Gore-Cuthbert, Atlanta Personal Injury Law Group

LIVE from the GNFCC 2023 Women’s Leadership Summit: Jennifer Gore-Cuthbert, Atlanta Personal Injury Law Group (North Fulton Business Radio, Episode 723)

Jennifer Gore-Cuthbert, Founder and Owner, Atlanta Personal Injury Law Group, joined host John Ray during a live broadcast from the GNFCC 2023 Women’s Leadership Summit. Jennifer, a keynote speaker at the event, shared her journey from being a solo practitioner to leading a large team. She stressed the importance of being able to delegate, taking calculated risks, and investing in professional development through coaching and mentorship. Jennifer also emphasized the importance of client-centrism and communication in maintaining a successful law firm. Jennifer briefly discussed her keynote speech on balancing personal and professional life as a woman and the strategies she has implemented to scale her business.

This show was originally broadcast live from the 2023 GNFCC Women’s Leadership Summit held at The Commons at Phase in Alpharetta, Georgia.

North Fulton Business Radio is produced and broadcast by the North Fulton studio of Business RadioX® inside Renasant Bank in Alpharetta.

Atlanta Personal Injury Law Group

Atlanta Personal Injury Law GroupAt Atlanta Personal Injury Law Group, they believe that the victims of serious accidents deserve compensation for their injuries. Victims should not have to deal with uncooperative insurance companies and get the runaround while trying to recover physically, financially, and emotionally. The firm represents victims of negligence on the road. They know that it only takes a second for a careless driver to change the lives of others forever. When their clients have serious injuries that require extensive medical care, lost income, and other expenses, they can depend on Atlanta Personal Injury Law Group to fight for them.

Website | LinkedIn | Instagram | Facebook | X (Twitter) | TikTok | YouTube

Jennifer Gore-Cuthbert, Founder and Owner, Atlanta Personal Injury Law Group

Jennifer Gore-Cuthbert
Jennifer Gore-Cuthbert, Founder and Owner, Atlanta Personal Injury Law Group

Jennifer Gore-Cuthbert is the founding attorney and owner of Atlanta Personal Injury Law Group, a personal injury firm based in Roswell, Georgia.

Atlanta Personal Injury Law Group represents victims of vehicle collisions, drunk driving collisions, those injured in a slip-and-fall, and wrongful death cases. Jennifer is committed to building a close working relationship with her clients to provide quality, compassionate, and efficient legal representation.

Jennifer’s own personal injury experiences influenced Jennifer’s goals of becoming an attorney and starting her own practice. In college, she was seriously hurt in a car accident. After going through the arduous recovery process and having to navigate her own legal case, Jennifer decided that she wanted to dedicate her professional life to helping other victims get back on track.

Since opening its doors in 2013, Atlanta Personal Injury Law Group has grown exponentially in case portfolio, revenue, and employee size. Jennifer has also received several prestigious awards and recognitions, including: Avvo Clients’ Choice Award, Avvo Top Personal Attorney, Avvo Top Attorney, American Institute of Personal Injury Attorney’s “10 Best in Client Satisfaction,” The National Trial Lawyers’ “Top 40 Under 40 Civil Plaintiff Lawyers,” Superlawyers “Rising Star in Personal Injury Law,” Georgia Trend Magazine’s “Legal Elite in Personal Injury Law,” Atlanta Attorneys at Law Magazine’s “Attorneys to Watch,” and recently, Daily Report’s “Best Social Mediator.”

In addition to building her own prosperous law practice, Jennifer regularly takes time to mentor younger attorneys on topics such as personal injury law, practice management, and business marketing. She has garnered recognition from various reputable news outlets, including CEO Weekly: “Entrepreneurship Beyond Law: Jennifer Gore-Cuthbert’s Multifaceted Journey to Unprecedented Success.“

LinkedIn

Questions and Topics in this Interview:

  • 00:04 Introduction to the Women’s Leadership Summit
  • 00:33 Interview with Keynote Speaker Jennifer Gore Cuthbert
  • 00:49 Understanding Personal Injury Law
  • 01:19 The Importance of Client-Centric Approach in Law
  • 01:35 The Challenges of Advertising in Personal Injury Law
  • 01:41 Choosing the Right Personal Injury Attorney
  • 02:42 The Importance of Communication in Law Practice
  • 03:55 Jennifer’s Keynote Topic: Women and the Challenge of ‘Doing It All’
  • 04:12 The Journey of Scaling a Law Firm
  • 05:09 The Decision to Scale and Its Implications
  • 06:26 The Benefits of Scaling a Business
  • 07:11 The Role of Mentors and Coaches in Business Growth
  • 09:24 The Importance of Taking Risks and Delegating
  • 10:16 Closing Remarks and Contact Information

2023 GNFCC Women’s Leadership Summit, presented by the Women INfluencing Business Committee

The 2023 Women’s Leadership Summit, organized by the Women INfluencing Business Committee of the Greater North Fulton Chamber of Commerce, was held on November 28, 2023, at the Commons at Phase in Alpharetta, Georgia.

Powered by the Greater North Fulton Chamber of Commerce (GNFCC), the Women INfluencing Business Committee strives to engage female leaders and enhance the standing of professional women within the community. Its annual awards program recognizes women with exceptional vision who have implemented innovative ideas in both the workplace and community and who inspire others.

Website

North Fulton Business Radio is hosted by John Ray and broadcast and produced from the North Fulton studio of Business RadioX® inside Renasant Bank in Alpharetta. You can find the full archive of shows by following this link. The show is available on all the major podcast apps, including Apple Podcasts, Spotify, Google, Amazon, iHeart Radio, and many others.

RenasantBank

 

Renasant Bank has humble roots, starting in 1904 as a $100,000 bank in a Lee County, Mississippi, bakery. Since then, Renasant has grown to become one of the Southeast’s strongest financial institutions, with over $13 billion in assets and more than 190 banking, lending, wealth management, and financial services offices in Mississippi, Alabama, Tennessee, Georgia, and Florida. All of Renasant’s success stems from each of their banker’s commitment to investing in their communities as a way of better understanding the people they serve. At Renasant Bank, they understand you because they work and live alongside you every day.

Tagged With: 2023 GNFCC Women's Leadership Summit, Atlanta Personal Injury Law Group, delegating tasks, GNFCC, GNFCC Women's Leadership Summit, Greater North Fulton Chamber of Commerce, Jennifer Gore-Cuthbert, Personal Injury, personal injury attorney, Women Influencing Business, Women's Leadership Summit

Effective Marketing for the Home Services Industry, with Richard Blount, Four Winds Marketing

November 29, 2023 by John Ray

Four Winds Marketing
North Fulton Business Radio
Effective Marketing for the Home Services Industry, with Richard Blount, Four Winds Marketing
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Four Winds Marketing

Effective Marketing for the Home Services Industry, with Richard Blount, Four Winds Marketing  (North Fulton Business Radio, Episode 722)

In this episode of North Fulton Business Radio, host John Ray spoke with Richard Blount of Four Winds Marketing. They discussed the importance of SEO and effective marketing for home service providers, focusing on the need for a professionally designed, functional website that caters to the end user and fosters immediate engagement. Richard highlighted how SEO involves technical, on-page, and off-page aspects, and he underlined the need to refresh a business’s look every four to five years to remain updated and relevant. Richard also shared success stories of businesses that experienced significant growth through his effective online marketing strategies.

North Fulton Business Radio is broadcast from the North Fulton studio of Business RadioX® inside Renasant Bank in Alpharetta.

Four Winds Marketing

Four Winds Marketing is a full-service creative and digital marketing agency.

They increase online traffic and engagement for more booked appointments and visibility. They provide services such as website development, SEO, SEM/PPC, Social Media, Email Marketing, and SaaS solutions.

Four Wind’s primary clients are in the home services industry, like electricians, HVAC, plumbing, landscaping, tree services, etc.

Company website | LinkedIn | Facebook | Instagram

Richard Blount, CEO, Four Winds Marketing

Richard Blount, CEO, Four Winds Marketing

Richard is a rare cross-brained breed, possessing a unique blend of analytical skills and creative talent. With a background in finance at WDW (Walt Disney World), he has developed a keen ability to dissect and analyze complex data sets and spreadsheets. Driven by his passion for design and marketing, Richard ventured into agencies where he excelled in graphic design, web development, and marketing. His exceptional skills and innovative mindset earned him recognition in the form of multiple awards.

Recognizing that attractive websites alone were not enough, Richard delved into the realm of SEO (Search Engine Optimization). Through extensive study and relentless determination, he achieved exceptional results for his clients, ensuring their websites ranked high on Google and gained maximum visibility in search engine results. Although Richard’s ability has been to apply his analytical skills, design expertise, and marketing experience to a wide range of clients, he is narrowing his company’s focus to maximizing opportunities within the Home Services Industries.

By combining data-driven insights, captivating design elements, and strategic marketing approaches, he helps Home Services businesses thrive in the competitive digital landscape. Richard understands the unique challenges and requirements of these industries, and his multidisciplinary approach allows him to create comprehensive solutions that drive growth and success for his clients.

Richard’s unwavering commitment to excellence and his ability to leverage his diverse skill set make him a trusted partner in the Home Services industry.

LinkedIn

Questions and Topics in this Interview:

  • 02:17 Richard’s Journey into Marketing
  • 04:01 Richard’s Unique Blend of Finance and Marketing
  • 04:27 The Importance of SEO and Website Functionality
  • 10:25 The Impact of Professionalism in Marketing
  • 17:26 The Importance of Regularly Updating Your Website and Logo
  • 21:47 The Mystery of SEO Explained
  • 26:03 Success Stories from Four Winds Marketing

North Fulton Business Radio is hosted by John Ray and broadcast and produced from the North Fulton studio of Business RadioX® inside Renasant Bank in Alpharetta. You can find the full archive of shows by following this link. The show is available on all the major podcast apps, including Apple Podcasts, Spotify, Google, Amazon, iHeart Radio, Stitcher, TuneIn, and others.

RenasantBank

 

Renasant Bank has humble roots, starting in 1904 as a $100,000 bank in a Lee County, Mississippi, bakery. Since then, Renasant has become one of the Southeast’s strongest financial institutions, with over $13 billion in assets and more than 190 banking, lending, wealth management, and financial services offices in Mississippi, Alabama, Tennessee, Georgia, and Florida. All of Renasant’s success stems from each of their banker’s commitment to investing in their communities as a way of better understanding the people they serve. At Renasant Bank, they understand you because they work and live alongside you every day.

Since 2000, Office Angels® has been restoring joy to the lives of small business owners, enabling them to focus on what they do best. At the same time, we honor and support at-home experts who wish to continue working on an as-needed basis. Not a temp firm or a placement service, Office Angels matches a business owner’s support needs with Angels who have the talent and experience necessary to handle work that is essential to creating and maintaining a successful small business. Need help with administrative tasks, bookkeeping, marketing, presentations, workshops, speaking engagements, and more? Visit us at https://officeangels.us/.

TRANSCRIPT

[00:00:00] Richard Blount: Live from the Business RadioX studio inside Renasant Bank, the bank that specializes in understanding you, it’s time for North Fulton business radio.
[00:00:19] John Ray: And hello again, everyone. Welcome to another edition of North Fulton business radio. I’m John Ray and folks, we are broadcasting from inside Renasant bank in beautiful Alpharetta. And if you’re tired of the big bank experience, the mega banks who really don’t want to talk to you live, they want a computer to talk to you.
[00:00:39] John Ray: If you are at one of those banks, you know what I’m talking about. If you’re tired of that kind of experience, Renasant, I think has found a magic combination between being big enough to handle pretty much any need you can throw at them, but they’re small enough to deliver their services in a personal way.
[00:00:58] John Ray: I’ve found that myself, and I think you will too. If you’ll go to renasantbank. com. And find one of their local offices and give them a call and guess what? They answer the phone. Imagine that Renasant bank, understanding you, member FDIC. And now I want to welcome Richard Blount. Richard is with Four Winds Marketing Agency, Richard.
[00:01:22] John Ray: Welcome.
[00:01:23] Richard Blount: Thank you. Good to be here.
[00:01:24] John Ray: Yeah. Great to have you here. Let’s talk about you and your firm. How’re you serving folks out there?
[00:01:29] Richard Blount: We are a full-service online marketing agency providing websites, SEO, social media, all that fun stuff for promoting businesses. We mainly focus on home service, um, companies and just help them.
[00:01:49] Richard Blount: grow. That’s our favorite thing to do.
[00:01:51] John Ray: And let’s, for those that don’t know, I’m sure most people do, but let’s define home services specifically.
[00:01:58] Richard Blount: That covers anything from roofing to landscaping. So HVAC, electrical, plumbing, carpentry, all that kind of stuff. Just
[00:02:08] Richard Blount: about anybody that pulls up in with a truck in front of a home and is going inside or outside to work, right?
[00:02:15] John Ray: Yeah. Yeah. Got it. Let’s talk about a little bit about your backstory and what your journey has been and how you got into marketing.
[00:02:25] Richard Blount: That’s a pretty loaded question. It was definitely not a straight line. I’ve been drawing since I was five. And then but my mom said I should be an artist when I grew up, but I wanted to be rich.
[00:02:39] Richard Blount: I didn’t want to be a poor, starving artist. And so I ended up heading more toward got a job at Disney working in finance, worked my way up. And I was the only one on a team of 70 people that had Happy Meal toys all over his cubicle. Had posters up, and if a report needed to look pretty, give it to Richard, he’d, that’s what he does.
[00:03:04] Richard Blount: And so I was involved in a lot of creative things throughout my entire life. And then, finally left Disney, and, in my early thirties and got on with an ad agency down just outside of Orlando. And worked my way up art director and then moved around a little bit. Ended up in a.
[00:03:25] Richard Blount: And it’s a great place. With paper there, they had an internal agency and where we were servicing all their clients doing print online, digital websites, all that kind of stuff. And we were rocking it. It was a lot of fun. And I won awards and got recognized. And but, newspaper industry started to Take a dive.
[00:03:49] Richard Blount: And I was doing a lot of freelance and then just got a vision for starting the company in 2015 and launched it January 1st, 2016.
[00:04:00] John Ray: That’s terrific. Now you’re unusual. You in a good way because not many people have a successful. in the finance side of business and then make this shift over to marketing.
[00:04:16] John Ray: So what did, what does that say about you and your talents? And I guess what is that background in finance? How does that help you with your clients today?
[00:04:27] Richard Blount: Oh
[00:04:28] Richard Blount: yeah. I found that to be very helpful, especially when it comes to doing SEO work and and just running a business in and of itself because I’m used to spreadsheets.
[00:04:39] Richard Blount: I can look at numbers and yeah, I loved math as a kid. I did well in math and science and art, those were my go to places. And so I just worked in that that realm, for me, it was just natural just to do the finance thing and it’s all tracking and and all that.
[00:04:59] Richard Blount: And so it transfers over very well, especially trying to run your own business, cause you got to switch hats a lot. Sure. And so being able to stay profitable with your own business and then with SEO, it’s very much math based and creative based. You’ve got to have both mindsets in order to try to.
[00:05:19] Richard Blount: work the algorithm sorry, the algorithms that that Google uses and just to track your numbers, your conversion rates, your impressions. I could get into a lot of technical stuff right there, but it really helps. Yeah.
[00:05:32] John Ray: That makes a lot of sense. And algorithms come out of math.
[00:05:36] John Ray: Yeah. And. Google is full of data people.
[00:05:40] Richard Blount: Yeah. Yeah. And you start to see patterns. And so we could do a lot of testing as far as so it’s a wonderful mix between the psychology of people who are searching the internet and the math that Google is using to try to serve up the correct information that people are searching for.
[00:05:59] Richard Blount: And so just, We do a B testing on different things. So just changing the color of something, the image the layout a little bit and have a big impact on that. So I think just being able to go back and study the numbers and look at how things are working and looking at the trends really helps a lot and is a lot more interesting than finance.
[00:06:22] Richard Blount: Finance was okay, but it was. There was a reason why I had posters up and I started a newsletter within the company. Really? Yeah. And then, cause I would write, I would do illustrations for it and stuff like that. And cause I was always about all is all about fostering a team and bringing people together.
[00:06:40] Richard Blount: That was my thing that I enjoyed doing.
[00:06:42] John Ray: That’s pretty cool. Yeah. And I can see how, when There are probably a few people down the hall or around the corner or what have you. When they needed a little more fun in their day, they came to see you, right?
[00:06:53] Richard Blount: Oh, yeah.
[00:06:57] Richard Blount: And if they didn’t, I would stop by and see them. . , that’s right.
[00:07:02] John Ray: The holdouts you would go find. I love it. I would, I love it. Richard Pilot is with us folks. He is the CEO of his own firm. Four wins. Marketing. So you’ve decided to form your own firm along the way, and why the focus on home services for you?
[00:07:19] Richard Blount: A couple of reasons. The first house I built was built in 1940 so it needed work. , I was horrible at doing the work myself, so I was constantly reaching out to electricians, plumbers, and roofers because the things I would try to do myself. I failed miserably and
[00:07:38] John Ray: I identify with that.
[00:07:39] Richard Blount: Yeah.
[00:07:40] Richard Blount: I really grew to respect what they do and I really appreciated honest home service providers, because there are a lot of ones out there that don’t put out good work, but there are ones that do a good work and I respect them. And then actually the second house I built was in, I bought was built in the forties.
[00:08:02] Richard Blount: My third house was built in the fifties, and then when we moved up here to Atlanta, this house was built in 1970. And my wife was like, this is an old house. I’m like, what? It’s new to me. This is fantastic.
[00:08:16] Richard Blount: It’s 30 years newer than the ones I’m usually used
[00:08:19] Richard Blount: to, right? Exactly. Yeah. And yeah, we’ve I’ve always dealt with.
[00:08:23] Richard Blount: Window people, garage people, roofers. And so I watched their marketing. I watch, I look at their websites. I look at what they’re doing to reach out to people and it’s all stuff I can identify with. And I, again, I respect it. And As I, in the agencies that I worked in, they cater to everybody from termite people to security people, from dentists to lawyers.
[00:08:51] Richard Blount: You name it. We did a website or advertising forum. And so when I started the company, that was my, I just kept the same mindset, but it naturally just worked out that around 20 to 40 percent of my clients ended up being in the home service industry. Anyway, either contractor contractors or HVAC people, stuff like that.
[00:09:14] Richard Blount: And and those are the ones I had the most success with as far as uh, building out their websites, their online marketing, doing their their SEO and even social media. things like that. There are a lot of fun and I like working with people who do a good job because I like to do a good job for them and so that’s we’re starting to you know zero in on that and focus on that industry specifically and instead of trying to cater to everyone I’m gonna just go ahead and focus on the industries I respect and with the ones that I have the best So I can show them, what we can do.
[00:09:54] John Ray: Yeah. That, that, that makes sense. You said something there that I’m curious about, and I would imagine a lot of home services people are too, those contractors out there that they are honest. And there’s a lot of them out there that, that. Yeah. They’re, they are, they’re honest.
[00:10:13] John Ray: They do great work. They. Tell clients things that cost them money sometimes because they’re honest. How do you communicate that in your marketing effectively?
[00:10:25] Richard Blount: Oh, about about them being honest and
[00:10:28] John Ray: being, because everybody says they’re honest and trustworthy, right? And that’s almost a cliche in some of this marketing that home services folks do. The ones that really How do they, though, have that philosophy of way of doing business? How do they communicate that effectively in their marketing?
[00:10:45] Richard Blount: Well, a lot of it shows in the quality of the marketing itself.
[00:10:51] Richard Blount: When it’s a subtle thing to see graphics and messaging that come across from a professional standpoint versus, somebody who’s not in, in the industry, there are really cliche kind of things that people will say, but then there is the more, I don’t know how to say it. Just there, there’s a, an essence in doing the marketing itself, just in the graphic work in the messaging and the, even the colors that are used.
[00:11:29] Richard Blount: tHere’s a lot of things that play subconsciously into the viewer’s mind when they’re looking at something, either if it’s a website, there are so many times people will try to put up a very simple website that doesn’t offer a lot of functionality and it’s just a postcard on the screen is basically all it is.
[00:11:52] Richard Blount: Whereas with a professional. So what we try to do is go, all right, look, let’s cater to the end user and give them an option to do an online booking to do an instant chat and to engage with you quickly where, and we can set it up so that you get texts or the the company gets texts so they can engage immediately with the viewer.
[00:12:18] Richard Blount: So like
[00:12:19] John Ray: through the chat feature, you mentioned
[00:12:21] Richard Blount: through the chat.
[00:12:22] John Ray: Oh, wow. Okay.
[00:12:23] Richard Blount: So
[00:12:23] Richard Blount: it’ll go straight from the chat to a text to the owner. Oh, wow. So that way the owner gets a text going, Hey, you’ve got a chat going on with your website and they can respond immediately. Oh, that’s great. And it keeps somebody from going on to the next person.
[00:12:39] Richard Blount: So as opposed to just having. Something on the website that says, Hey, I’m legit. Go check it out. As opposed to something that shows up on a website. That’s got my history to it and has functionality to it where people will actually stay on the page I guess if somebody’s on there for a second and a half.
[00:13:00] Richard Blount: Which is a lot of times average. It doesn’t sound
[00:13:04] John Ray: Okay, let’s just stop right there. Yeah a second and a half. That’s the average
[00:13:09] Richard Blount: Yeah, really one to two seconds is where somebody will be on a page and it doesn’t sound like a whole lot of time But you can get a gist of something We get it just instantly because of visuals.
[00:13:21] Richard Blount: And so by adding the functionality and doing providing more content, getting them to stay on there for four to five seconds to a minute then at that point, if you’ve got them engaged, they’re either texting or booking an online appointment or something like that. So at that point.
[00:13:41] Richard Blount: They’re invested. Sure. And they’ve spent a minute on your website. Yeah, that’s huge.
[00:13:45] John Ray: Wow. This is fascinating to me. And I’m sure a lot of business owners out there just shaking their heads at this, right? But that makes sense. If someone, if the average time on a website is one to two seconds, people are, they want an instant impression.
[00:14:03] John Ray: And that’s where the quality of the graphics, the art, the colors, everything you mentioned that’s where that comes into play.
[00:14:12] Richard Blount: Exactly. Okay. All that comes in because there’s a psychology to all of that. Sure. Because there’s. One or two things that people are looking for immediately. They’re looking for, what you do, where you’re at and how to contact you because they know they’re not going to get a price off of your website.
[00:14:30] Richard Blount: They need to like engage with you and they want to do it. Like 80 percent of people want to do it through a text. And if you have that feature on your website where they can chat and turn that right into a text. Then you’ve got them. Yeah. Yeah. You’re going to schedule an appointment, a phone call, and from there, your sales team takes it on.
[00:14:49] John Ray: Well,
[00:14:49] John Ray: and that feature among others, I’m sure you could talk about. Really reveals professionalism and that’s really what you’re talking about when you’re talking about features that show that you, that illustrate your trustworthiness. Exactly. That, that when you have a feature like that, as opposed to the last three websites that they checked that don’t.
[00:15:14] John Ray: You instantly differentiate yourself.
[00:15:16] Richard Blount: Yeah. Through the website you want there’s a lot of. pRofessionalism that goes into that. You want somebody to put that together who has a history of doing that. And so there’s just a lot of background work and a lot of stuff that comes in there.
[00:15:32] Richard Blount: It’s the whole thing where I think everybody’s heard the story where. There’s a boiler that’s not working in somebody’s basement, and they call somebody, they come in, they can’t figure out how to fix it. They call somebody else, they can’t fix it either. They call a third person, he walks him, takes a look around, waits a second, he takes out, he pulls out a hammer, hits it on the side, and then…
[00:15:58] Richard Blount: Boom. It’s running fine. He says, all right, that’ll be 1, 000. Like, how’s that 1, 000? You’re only there for a minute. aNybody could have hit that with a hammer. Yeah. But did you know where to hit it? Yeah. So that’s what we’re dealing with a lot of times, it’s hard to explain how I know where to hit the hammer where, but that’s how it works in, in, since I’ve been doing this since.
[00:16:22] Richard Blount: I think I started doing graphic design in the eighties and then built my first website in 1995. And I’ve been watching how SEO works ever since, that just analyzing how it all works. So I’ve got at this point, 25 plus years doing this. And so much of it has become almost instinct. And somebody asked me one time years ago, where do you get your inspiration?
[00:16:48] Richard Blount: And I said, I get it from everywhere, every magazine, every billboard, every television ad, every, radio ad every email I get and a website I visit. There’s so much I soak in from that. And there are I used to keep files of all this kind of stuff, an inspiration file. So that when I needed to create something, because we used to work with so many different types of businesses, then I would just go to my inspiration file and just start going through that and then find yeah, and this is what inspired me to go in that direction or the other direction, something like that.
[00:17:26] John Ray: How often does a home services company need to refresh their look, whether it’s their logo, website, what have you? I asked that question because a lot of them, um, I think, and correct me if I’m wrong, but this is my perception. They get to a point where, they’ve got a pretty good call, pretty good business.
[00:17:49] John Ray: They’ve got established. Calling patterns based on their reviews and referrals and all that kind of thing, right? And they let the website slide, and they, maybe the logos a little dated or what have you. So how often should that refresh occur?
[00:18:05] Richard Blount: From what I’ve seen in the industry, every.
[00:18:07] Richard Blount: Four to five years, I would go in and refresh because styles are constantly changing. And people can can tell. When a website looks 10 years old or older, there’s functionality, there’s graphics, there’s messaging, there’s layouts, there’s all these different things. And then the website itself is actually getting faster.
[00:18:33] Richard Blount: So different hosting providers are speeding up or the software that they run helps speed things up. And so the websites need to stay up with that as well. So there’s a lot of. Back end stuff. It’s like a car. You’ve got to constantly take it in and get it tuned up or and fixed up or whatever on a regular basis.
[00:18:52] Richard Blount: But I would say what I’ve seen every four to five years you may have to go in and retool the website. I’m not saying that you need to replace it. If a company has been a business, I would say five to 10 years or more. They definitely don’t want to replace their website because their website already has a lot of history with Google.
[00:19:15] Richard Blount: And if you create a new website, then you’re breaking all those old links and creating new ones. And Google looks at it as though you’re starting fresh. In those cases, there’s retooling that can be done to a website to make it more modern and all that without breaking all those links and all that history with Google.
[00:19:37] Richard Blount: But with a company that is, say a company is like 5 years old or whatever, or even if they are 10 years old, But they’re not doing the kind of business that they want to be doing if they’re, they haven’t broken, say 200 or 500, 000 a year yet, or they’re in that range, then at that point a lot of times what I’ll do is I’ll look at how their Google ranking is and, a lot of research can be done.
[00:20:05] Richard Blount: And if we need to, it’s a, you’re fine to go ahead and, it. Build a new website and start from scratch and get that going. A lot of times it depends on the age of the company. And how, how busy they are. How many, clients that they have going and all that kind of stuff. And then even if they do, there’s still social media and Google ads and things like that could be done to help.
[00:20:32] Richard Blount: Boost that kind of stuff. But as far as their logo goes, that can always be updated. Shoot, Google has changed their logo. I lost track of how many times. It’s got to be well over 2000 times since they launched in 95, 96. Yeah. And AT& T, although they changed theirs, they modified it a little bit here and there.
[00:20:55] Richard Blount: So there’s, as far as changing the logo, people will have this idea that it’s taboo to change it. I’m like, no, you can always refresh it and, bring it up to, more current standards and there’s techniques and way to do it, that it makes sense. And same with messaging colors and stuff like that.
[00:21:13] Richard Blount: And actually it can be a good way to relaunch your company. So if you’ve been around for say five or 10 years. And you’re at a point where it’s just like you and two other guys, maybe got two trucks or three trucks or whatever, and you have aspirations of 10 trucks, then going through a rebranding can be a really good thing because it’s a relaunch and it’s a great way to foster up new press releases.
[00:21:40] Richard Blount: And do grand openings and all that kind of stuff. So there’s just a lot of things that can be done.
[00:21:44] John Ray: Yeah.
[00:21:45] John Ray: Yeah. That makes a lot of sense. SEO search engine optimization. Yeah, this is where you were talking about how. iT can be a mystery around what the right color is and all that.
[00:21:58] John Ray: Now we’re really getting the mysteries, right? SEO. And I, I think the average home services entrepreneur, they know they need to be found on web search, but they don’t know all the, what goes into that, right? And it’s hard to judge effectiveness, right? So what advice do you give them on that?
[00:22:23] Richard Blount: That’s
[00:22:24] Richard Blount: a SEO is a big one. Yeah. Cause I’ve seen it change from the beginning. Google constantly updates its algorithm and and they fine tune it and they will even work to hone it in on specific industries. They’ve done updates that really hit the financial industry earlier this year. And but if the SEO is done, then a website can survive an update by Google because there’s there’s white hat, black hat, gray hat, methodologies and white hat is, I just think about, think of it like in the old Westerns, the guy with the white hat did everything the way it was supposed to be done. The guy with the black hat.
[00:23:10] Richard Blount: He was always the outlaw, and sooner or later, the outlaw got caught, thrown in jail. So that’s what I would see happening. Or worse. Oh, yeah. Yeah. And Google provides Google Analytics. It’s a free tool that anybody can create an account with. And then hook that up to their website and it will show them the amount of traffic, the amount of where it’s coming from and how they’re showing up.
[00:23:38] Richard Blount: And then there’s another one that Google has called Google Search Console. And that will show people How many people clicked on it, what pages they clicked on and all that kind of stuff. So those are free. Google offers that for everybody. And for all our clients, what we do is we hook into their account or create an account for them.
[00:23:58] Richard Blount: Cause a lot of people don’t even want to mess with it, but we will set that up and we run reports to show them and the reports can be quite daunting. There’s a lot of information in there, but there’s key areas that we look at. I won’t get into all the technical stuff, but that will show us the results.
[00:24:19] Richard Blount: But with SEO, there are actually three aspects of it. There’s the technical SEO, which has to do with the The technical part of the website running fast, the the layout and things like that. That’s all the technical stuff. The meta tags and meta description, all the things that Google looks at.
[00:24:40] Richard Blount: Then there’s the on page SEO, which are all the things that are done to build out the website. So that it is more effective and will capture or, Capture is not the right word, but will attract more keywords. And then there’s off page SEO. And that’s to deal with other areas on the web that point back to your website.
[00:25:04] John Ray: Wow.
[00:25:06] John Ray: A good reason to have a, aUthority here, folks, Richard Blount, Four Winds Marketing. Wow. That’s pretty that gets deep fast.
[00:25:15] Richard Blount: It does get deep fast. Yeah. I’m trying to keep it short and sweet. Yeah.
[00:25:19] John Ray: Yeah. But what, here’s what I’m hearing out of this is that, you’ve got a background, in finance, it’s not just the numbers and you learn in finance that just cause you can measure it doesn’t mean it’s important.
[00:25:33] John Ray: Correct.

[00:25:37] John Ray: And you bring that background to it, right? You can help a business owners know what’s important. And in that daunting report and winnow it down to something that’s simple and easy to understand.
[00:25:48] Richard Blount: Exactly. I try to give them that and then I will look at the secondary stuff that is a little bit in the minutiae.
[00:25:56] Richard Blount: Yeah. But I know it can have an underlining effect and help me increase their search engine results. Yeah.
[00:26:02] John Ray: Terrific. I want to get to success stories here, Richard, as we come to a close. You’ve been at this for a while, worked with a lot of different home services professionals. Give us a success story or two to help illustrate the great work you do.
[00:26:19] Richard Blount: We did we were working with one electrician company and within three years we got them to a point where I remember my numbers because there’s quite a few their paid traffic increased 470%. Their organic traffic increased 810%. And what the difference between paid and organic is basically the ads that were being run for them increased how many people were coming to their website as and then working with the SEO alongside of that.
[00:26:55] Richard Blount: iNcrease it over 800 percent in the course of three years as a result. They increased from about, I think they had five or six people working at that time. Now they’ve got over 16 people working and the owner no longer has to work out in the field. He’s no longer in a truck, actually working the jobs.
[00:27:12] Richard Blount: He’s overseeing everybody at that point. Wow.
[00:27:15] John Ray: And then that’s a great place to be. Yeah.
[00:27:18] Richard Blount: Yeah. It’s either that or there was a one HVAC supplier. And, we worked with. And, yeah, we increased their traffic over 600 percent their monthly visitors rose 714 percent in the course of four years. Their visibility grew to a point.
[00:27:38] Richard Blount: Where we had an increase of their keywords by 875%. So keywords are, when you type in something in Google to look for something, that is a keyword. And the more keywords that you capture the more visibility you have. And they grew to a point where they were able to sell their company to a national company.
[00:27:58] Richard Blount: And so the owner was able to sell it for big bucks and retire. And
[00:28:02] John Ray: wow, lots of value there.
[00:28:04] Richard Blount: Yeah. So I, those are the things I like working towards.
[00:28:07] John Ray: Yeah. Wow. That’s fantastic. Richard Blount. Folks with Four Winds Marketing Richard, that’s that’s a great way to end this and I, I want to get to the most important question that people have, I’m sure right at this point, which is how they can get in touch with you.
[00:28:25] Richard Blount: Through our website, that’s our best bet. Of course. Yeah. That’s a four winds marketing dot us or United States. Or any spell out four wins F O U R W I N D S. Marketing. us
[00:28:39] John Ray: Terrific. RiChard Blount with Four Winds Marketing richard such great work and we’re excited to be able to highlight you and share your story and keep up that great work.
[00:28:51] John Ray: We appreciate you.
[00:28:52] Richard Blount: Thanks, john. I appreciated being here. Enjoyed talking to you. It was an honor.
[00:28:55] John Ray: Yeah, thank you so much. I appreciate that. Hey folks, just a quick reminder. If you are, Having some search problems in your business being your back office and what I mean are getting to the bottom of that administrative task pile you need to get done or maybe you’re having problem finding all those receipts and you when it comes to tax time, your bookkeeping is a mess.
[00:29:20] John Ray: Here’s an answer for you. that will help restore the joy to your business that you used to have that you don’t have anymore because of all these problems. Office angels. They have a whole team of angels that fly in and get that work done for you so you can focus on what’s most important in your business, which is working with your clients and your employees, right?
[00:29:41] John Ray: Let them take those issues off your plate and give them a call. Just describe what your problem is and let them know we sent you. Describe what your problem is and I think they’ll be able to help you. 6 7 8 5 2 8 0 5 0 0 is the number office angels dot us is the website. If you’re shy, I want to learn more, a little bit about them before you call.
[00:30:04] John Ray: But I just encourage you to be in touch. They do great work. And I know that myself because they do work for me and my business and I couldn’t work without them. And folks, just a quick reminder, if you’re listening to this show. Here at the end of November, 2023, I’ve got a book coming out. It’s called The Generosity Mindset Method for Business Success.
[00:30:27] John Ray: Raise your Confidence, your Value, and Your Prices. If you’re listening to this show later in December or in 2024, the book’s out , so go check it out. If you’re a a small firm or solo professional services provider, this might be a book that. You have an interest in might be helpful to you in your business.
[00:30:46] John Ray: Go to the generosity mindset. com to learn more, where to find the book. Also, I want to thank you, our listener. You have supported us significantly. Just very heartening ways over this last seven and a half years. As we have passed show number 700, you continue to like us on social media, you share the show and please keep doing that.
[00:31:09] John Ray: If you’ve heard something here that makes you think, Hey, I know. I’ve got a home services buddy that needs some help with this marketing. Maybe you need to share the show with that person. And they need to know about what Richard’s up to, but this is true for any of our shows. So when you hear something that makes you think, Hey, this would be a good person for someone else to know.
[00:31:28] John Ray: Please continue to do that. That’s how we get the word out on the great work that business leaders like Richard and the some 1100 others we’ve had on this show, the great work that they do. And it helps us fulfill our mission to be the voice of business in the North Fulton region. So for my guest, Richard Blount, I’m John Ray.
[00:31:49] John Ray: Join us next time here on North Fulton business radio.

 

Tagged With: Four Winds Marketing, google, home services company, John Ray, logo, marketing, North Fulton Business Radio, Office Angels, renasant bank, Richard Blount, SEO, The Generosity Mindset, website, website design

The Power of Laser Metal Fabrication, with Dee Barnes, Evans Tool & Die and Evans Metal Stamping & Laser Cutting

November 29, 2023 by John Ray

Laser
North Fulton Studio
The Power of Laser Metal Fabrication, with Dee Barnes, Evans Tool & Die and Evans Metal Stamping & Laser Cutting
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Laser

The Power of Laser Metal Fabrication, with Dee Barnes, Evans Tool & Die and Evans Metal Stamping & Laser Cutting

[00:00:00] Dee Barnes:  So this past year we added the laser metal fabrication division, which allows us to do low volume. We can do one of something or 500 or 5000 of something without having to build a die, which takes, 10 to 12 weeks to build that tool. So quick turnaround. We have ability to serve our customers and I’m excited about the future of our company in that way because now our high-volume customers, they also have low volume work prototyping things that we can add value to our current customers.

[00:00:29] But we also can do all kinds of things that aren’t even in our metal stamping side, which just comes with laser and welding and fabricating anything. And I’m excited because it’s endless. There’s unlimited creativity you can have with metal fabrication. You can build and make anything. If you can cut it and weld it and bend it, you can make just about anything.

[00:00:51] And that’s exciting because when our customers come with an idea, you can just fab it up and see if it works. And it works. And hopefully your volume gets so high that you turn into building a die to make something. So that’s exciting for us.

Listen to Dee’s full ProfitSense with Bill McDermott interview here. 


The “One Minute Interview” series is produced by John Ray and the North Fulton studio of Business RadioX® in Alpharetta. You can find the full archive of shows by following this link.

Renasant Bank has humble roots, starting in 1904 as a $100,000 bank in a Lee County, Mississippi, bakery. Since then, Renasant has grown to become one of the Southeast’s strongest financial institutions, with over $13 billion in assets and more than 190 banking, lending, wealth management, and financial services offices in Mississippi, Alabama, Tennessee, Georgia, and Florida. All of Renasant’s success stems from each of their banker’s commitment to investing in their communities as a way of better understanding the people they serve. At Renasant Bank, they understand you because they work and live alongside you every day.

Tagged With: Dee Barnes, Evans Laser Cutting, Evans Metal Stamping, Evans Tool & Dye, laser metal fabrication, One Minute Interview, renasant bank

The Importance of Talent Development and Custom Solutions for Business Growth, with Lori Fancher, TrainingPros

November 27, 2023 by John Ray

Lori Fancher
North Fulton Business Radio
The Importance of Talent Development and Custom Solutions for Business Growth, with Lori Fancher, TrainingPros
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Lori Fancher

The Importance of Talent Development and Custom Solutions for Business Growth, with Lori Fancher, TrainingPros  (North Fulton Business Radio, Episode 721)

Lori Fancher, Relationship Manager with TrainingPros, joined host John Ray to discuss the significance of finding the right talent at the right time for businesses. Lori shared her passion for lifelong learning and human resource development, highlighting how they align with her current role at TrainingPros. She focused on the shifting landscape of the corporate world due to COVID-19 and the evolution of gig work as an accommodating solution. Lori outlined how TrainingPros helps leaders manage their project loads and how she has seen a rewarding transition of contract employees into permanent roles within companies.

The discussion also covered Lori’s award-winning project with Synovus Bank as well as an introduction to the Cana Foundation, a non-profit supporting leadership development and personal growth. They concluded by emphasizing the importance of flexibility, coherence with corporate goals, and how rigorous identification of the right talent forms the foundation of organizational success.

North Fulton Business Radio is broadcast from the North Fulton studio of Business RadioX® inside Renasant Bank in Alpharetta.

TrainingPros

For more than 25 years, TrainingPros has served the training, eLearning, and technical writing communities by providing qualified learning and development (L&D) consultants to clients on a contract basis. In addition to staffing services, TrainingPros provides custom eLearning and instructor-led training development for companies through managed services.

The company has relationship managers in locations throughout the United States to serve both clients and consultants. TrainingPros is certified as a Women’s Business Enterprise by the Women’s Business Enterprise National Council.

When learning leaders have more projects than people, TrainingPros can provide the right L&D consultants to start their projects with confidence.

Company website | LinkedIn | Facebook | YouTube

Lori Fancher, PhD, Relationship Manager, TrainingPros

Lori Fancher, PhD, Relationship Manager, TrainingPros

Lori Fancher, PhD, is a relationship manager at TrainingPros, Lori guides talent development consultants, leaders and executives in the selection and placement of expert contract-based staff to realize strategic business results. Her background working with operations and human resources leaders spans multiple industries, including health care, insurance, retail, transportation, and banking. Having been a client of TrainingPros in the past, Lori is well acquainted with the firm and its mission.

Bringing over 18 years of experience as a consultant and a leader in the enterprise learning and design industry, Lori has advised clients in achieving strategic imperatives by maximizing capabilities and improving the performance of large companies. She also has a combined 10 years of business research and consulting experience in talent and organization development (OD), HR metrics and strategy, internal capabilities and organizational culture.

Lori earned a bachelor’s and a master’s degree, and holds a doctorate, in human resource development and OD from Georgia State University. She is a member of the Association for Talent Development, is certified in CCI DISC and Uniquely You from Arrow Coaching+ (formally Christian Coaching Institute) and is a Hogan Leadership Coach by Hogan Assessment Systems.

LinkedIn

Questions and Topics in this Interview:

  • 01:19 Guest Introduction: Lori Fancher from TrainingPros
  • 01:50 Lori’s Passion for Human Resource Development
  • 03:34 The Role of Learning in Organizational Development
  • 04:36 Lori’s Journey to TrainingPros
  • 06:02 Understanding the Role of a Relationship Manager
  • 08:01 Trends in Talent Development and the Impact of COVID-19
  • 11:16 The Rise of Gig Workers and Advice for New Gig Workers
  • 14:50 Understanding the Business of Contracting
  • 15:34 The Importance of Marketing and Branding Yourself
  • 15:48 The Role of TrainingPros in Your Business
  • 16:11 Addressing the Challenges of Leadership Development
  • 17:05 The Art and Science Behind Successful Training
  • 17:27 The Role of TrainingPros in Project Prioritization
  • 18:11 The Impact of TrainingPros on Organizational Transformation
  • 18:30 Celebrating Success: The Synovus Project
  • 20:44 The Cana Foundation: A Nonprofit Initiative
  • 23:57 The Success Stories of TrainingPros
  • 26:14 The Versatility of TrainingPros Across Industries

North Fulton Business Radio is hosted by John Ray and broadcast and produced from the North Fulton studio of Business RadioX® inside Renasant Bank in Alpharetta. You can find the full archive of shows by following this link. The show is available on all the major podcast apps, including Apple Podcasts, Spotify, Google, Amazon, iHeart Radio, Stitcher, TuneIn, and others.

RenasantBank

 

Renasant Bank has humble roots, starting in 1904 as a $100,000 bank in a Lee County, Mississippi, bakery. Since then, Renasant has become one of the Southeast’s strongest financial institutions, with over $13 billion in assets and more than 190 banking, lending, wealth management, and financial services offices in Mississippi, Alabama, Tennessee, Georgia, and Florida. All of Renasant’s success stems from each of their banker’s commitment to investing in their communities as a way of better understanding the people they serve. At Renasant Bank, they understand you because they work and live alongside you every day.

Since 2000, Office Angels® has been restoring joy to the lives of small business owners, enabling them to focus on what they do best. At the same time, we honor and support at-home experts who wish to continue working on an as-needed basis. Not a temp firm or a placement service, Office Angels matches a business owner’s support needs with Angels who have the talent and experience necessary to handle work that is essential to creating and maintaining a successful small business. Need help with administrative tasks, bookkeeping, marketing, presentations, workshops, speaking engagements, and more? Visit us at https://officeangels.us/.

TRANSCRIPT

[00:00:00] From the business radio X studio inside Renasant bank, the bank that specializes in understanding you it’s time for north Fulton business radio.
[00:00:17] John Ray: Hello again everyone. And welcome to another edition of North Fulton Business Radio. I’m John Ray and folks, we are broadcasting from inside Renasant bank in beautiful Alpharetta. And if you’re looking for a bank that’s big enough to handle pretty much any need you can throw at them. But they’re small enough to deliver their services in a personal way on, and I know this myself because I work with them. Renasant bank is your choice. At least I think, and again, know this personally. Here’s what I would tell you about them. And maybe the way to test, go to Renasant bank.com.
[00:00:55] John Ray: Find one of their local offices and give them a call. See if a live person answers the phone. They will. And imagine that for a, in the banking world today, that’s just the way they do their business. And it’s indicative of wait, what happens if you become a Renasant customer.
[00:01:13] John Ray: Renasant bank, understanding you, member FDIC.
[00:01:19] John Ray: And now want to welcome Lori Fancher. Lori is a relationship manager with TrainingPros. Lori, welcome.
[00:01:25] Lori Fancher: Thank you so much. I really appreciate it.
[00:01:27] John Ray: Yeah. Delighted to have you here. Let’s talk about you and your work, how’re you serving folks out there.
[00:01:33] Lori Fancher: Yeah. So I’m helping people find the right talent at the right time to get their training projects done.
[00:01:40] John Ray: Oh, nobody needs that these days.
[00:01:41] John Ray: Right? Everybody needs that. Okay. This is a timely interview. Glad to have you here. Let’s talk about your journey and what makes you passionate about human resource development, organizational development. Whatever you want to call it. That’s your world. What makes you passionate about that work?
[00:02:05] Lori Fancher: Sure.
[00:02:05] Lori Fancher: So I’m a lifelong learner. I’m an achiever too. And I’m a connector according to StrengthsFinder. Anyway. And so it lines up perfectly with where I am today. The journey for me started out with, I got involved a little bit in corporate and having an opportunity to train others. And my love of learning led me to pursue how to do that better and how to help learners learn what they need to do to be successful on the job. And at throughout that journey. What I realized is that. Sometimes training.
[00:02:37] Lori Fancher: Isn’t the answer. And if training is not the answer, then what. Can be the answer. And what role does organization two organizations play? And helping people learn and grow. So that led me down the path of pursuing my education and human resource development, which is really focused on organizational development. Training and learning and career development. That’s how we get our people.
[00:03:05] Lori Fancher: That’s how we keep our people.
[00:03:06] John Ray: Yeah, for sure. I want to come back to what you said about training there in a minute, but you’ve got a PhD in human resource development and organizational development now. My bride is a. PhD and I know what it takes to get a PhD in any. Discipline. So that reveals some passion that you have about your work. Talk about that passion.
[00:03:34] Lori Fancher: Yeah.
[00:03:34] Lori Fancher: So when you look at learning and you look at what help, what, how do we learn? We have to, we learn from our environment. We learn from other people that are modeled around us at work. We learn from our leaders. We learn from our colleagues. Exposure to resources, right? It’s very complex.
[00:03:49] Lori Fancher: The discipline itself has a lot of other disciplines involved in there. And so I pursued the PhD to be able to have credibility. And helping organizations at that highest level understand. If we want to create corporate learning. If we want to operate corporately corporate, it means. We are. Yeah. That’s many, that’s the collective operating as the individual. How do you take all these people? Learn differently and they pursue work differently. And get them to all align and operate corporately as an individual. And I loved that.
[00:04:27] Lori Fancher: So that’s why I pursued the PhD.
[00:04:31] John Ray: Wow. What. What a great testimony for that. You’re at TrainingPros. I don’t want to talk about your work with TrainingPros, but talk about your journey prior to TrainingPros. Yeah, I
[00:04:42] Lori Fancher: was the client. Okay. So I’ve been, and I was a consultant. So consulting in this space and then going in and out of corporate in my corporate roles, I was responsible for bringing in the right people to help me on these projects. anD use trading pros for a lot of that time training process has been around for 26 years. And had a relationship with them maybe 20 at 24 years ago.
[00:05:04] Lori Fancher: Okay. I’m working with them and they’ve provided me with the, as a client. The ability to find just the right person at the right time.
[00:05:13] John Ray: And for those that don’t know TrainingPros let’s give them a little overview there.
[00:05:17] Lori Fancher: Yeah. So TrainingProsos was started. 26 years ago by Steve Kapaun. He had. I was working at IBM through Accenture and had a need to find an instructional designer to help him with his projects. And didn’t know where to go.
[00:05:30] Lori Fancher: Couldn’t find the the right kind of talent. So we started TrainingPros fast forward, 23 years and his right-hand person, Leighanne Lankford took over the company as president, when Steve retired. And we became a women owned. We bank diversity supplier, still serving. Out of Atlanta, which is home base.
[00:05:51] Lori Fancher: Awesome. And then have grown into 11 major markets. Is it serving the country nationwide now? COVID really changed a lot of things for us to, in a good way.
[00:06:00] John Ray: Yeah. Yeah. So you, your role at TrainingPros, you’re a relationship manager there. Explain what your role is that what that means?
[00:06:09] Lori Fancher: Yes, absolutely.
[00:06:10] Lori Fancher: So relationship manager means I’m meeting with clients. I’m bringing in new clients, I’m meeting with existing clients. Because I have been in this space as a practitioner for a long time serving corporate. And I’ve been a client. I’m able to. Meet them where they are. In their process of implementing all of their L and D projects.
[00:06:32] John Ray: L & D being for those that don’t know, what’s L and D
[00:06:36] Lori Fancher: learning and development projects.
[00:06:37] Lori Fancher: Okay. And organizational development projects. I understand the full life cycle behind both of those. So at any given point in time, connecting with them on where they’re at. And in order to help them complete those successfully. Providing them at the right talent at the right time.
[00:06:54] John Ray: Yeah. Correct me if I’m wrong, but what I think I hear you saying is that it’s one thing to staff the position. It’s another thing to create the environment to make help that person be successful in the position. Is that what we’re talking about here?
[00:07:08] Lori Fancher: Yeah, absolutely. I’m glad you brought that up because. I’m focused on contract.
[00:07:13] Lori Fancher: First of all, if I mentioned that already, but contract staffing is what I do the most of. Okay. And so when you are recognizing the need, what I’m looking for is not the person that can just meet the immediate need. But the person that can come into the organization knowing what’s ahead. And knowing what’s required in terms of skillsets. Throughout the full life cycle of that project, having been there. I’m able to find the right person. To come in and see it all the way through if necessary.
[00:07:41] Lori Fancher: So not meeting the immediate need, but it potentially the future needs as well.
[00:07:45] John Ray: Got it. Folks were here. Speaking with Lori Fancher. Lori is a relationship manager. With TrainingPros Give us an overview of what talent development looks like in the corporate world these days.
[00:08:01] Lori Fancher: Yeah, so talent development boy. We’ve really been through it, like a lot of other functions within the organization through COVID. Now I just came on board at, in this role with TrainingPros three and a half years ago. I Can speak to the last three and a half years, which were pretty tumultuous, right. COVID with the advent of COVID and then the move. The immediate move. From onsite workers to remote workers. What do you do? How can you continue to keep those folks engaged? And the work.
[00:08:30] Lori Fancher: And how do you connect with them? Providing the right learning and the training for the managers who need to now manage remote workers versus onsite. It created a whole slew of training and learning opportunities for everyone. At the same time, we also had the concerns and the. Voices from the community, the raise in awareness around DEI. So how do we get leadership? Involved and help them provide, help them be developed and have those opportunities to understand what does this mean for my organization, my people, and how do I lead differently as a result? Of COVID of DEI, remote workers, very difficult times. And so yeah, seeing a lot of changes in the talent development space as a result of that.
[00:09:17] John Ray: Yeah. And.
[00:09:19] John Ray: Particularly given the. I guess the mentality of people that are out there, the workforce, right? That’s another aspect of this. That creates some turbulence, if you will.
[00:09:33] Lori Fancher: Yeah, absolutely. If you think about the Def the pure definition of work, we were made to work. We were born to work.
[00:09:40] Lori Fancher: I tell my kids this and they don’t like to hear it.
[00:09:44] Lori Fancher: Yeah, i. I get that, but we were made to work and your definition of work isn’t about doing something to make money. It’s about pursuit of purpose. That’s to me at the root of what work is about. And corporate is a place to go and try out. That work, that pursuit of purpose, but corporate also has corporately operating as an individual, their own purpose, and that alignment between the two. Is Is really tricky.
[00:10:14] John Ray: Yeah. Yeah, for sure. So any particular trends that you’re seeing in Staffing and L and D staffing in particular.
[00:10:25] Lori Fancher: Yeah, absolutely.
[00:10:26] Lori Fancher: So when it comes to L and D staffing what I have seen as of recent is a little bit of anxiety about whether we’re in a recession, whether we’re not in a recession. And a need to re. Usually when we go through these kinds of challenges, economic challenges, we see training functions. Cut. That’s one of the first places to cut.
[00:10:46] Lori Fancher: And so I’ve got a lot of people who are clients, a lot of people who had permanent. Positions in talent development who are now looking again as contractors. This is the ebb and flow of our world. And the folks I work with within a three-year time period have either been consultants and clients or clients.
[00:11:02] Lori Fancher: So we’ve got this revolving. At the cycle of. Folks who are coming in and out of these permanent roles. As adjustments are made in the economy and anxiety is addressed. Yeah.
[00:11:14] John Ray: So the.
[00:11:16] John Ray: The
[00:11:18] John Ray: whole issue of gig workers. And we’re. We read a lot about that, about the rise in gig workers. What’s your perspective. On that. And what the trends are there?
[00:11:31] Lori Fancher: Yeah, I think the COVID really opened the door to. Allow workers to have flexibility in their lives. To be able to work wherever they want to work from. And now we’re seeing that change with a call to return to the office.
[00:11:46] Lori Fancher: And a lot of folks are bucking that they don’t want to return to the office. And so in. I think the last thing that I read on the gig economy, there was a government report out that said that 2.1 million new gig workers were introduced to the market. And 2020. Which makes sense, and then in 2021 net another 2 million work gig workers at it.
[00:12:11] Lori Fancher: So is continued growth, right? People want freedom to be able to work at wherever they, they want to be and have flexibility to take care of young ones or elderly, or, just have that work-life balance.
[00:12:23] John Ray: What advice would you give to a gig worker. That’s a, will that newly minted. In with the, It’s coming out with that. Coming out of corporate and they’re leaving that shelter, if you will. What advice do you give someone that’s new to working in that way?
[00:12:42] Lori Fancher: I like to talk to him about what they liked the most about their permanent roles. And understand the differences between that and gig work, because when you’re an independent contractor, you have to be careful. And an understanding that you don’t really you’re leaving the structure of corporate. And you’re going for the freedom.
[00:13:00] Lori Fancher: So embrace the freedom. If that’s really what you want. That means flexibility and not falling back into the constraints of permanent work, because that causes legal. Legal implications. When you act, when you work as a contractor, but you, your employer treats you as an employee. So being careful that first of all, and then making sure that that freedom is really what they want.
[00:13:25] Lori Fancher: They’re not going to be climbing the corporate ladder. They’re on their own. And then there’s the ebb and the flow. The cashflow. Yeah. The month to month and what that looks like and the vulnerability there. And the sacrifices and the trade-off. Where are you financially? Are you ready to make a decision like this?
[00:13:41] Lori Fancher: What are your career goals? How does this help you achieve your career goals? A lot of people will step into the gig economy or the contract role because they want to experience new and different and innovative ways. Of doing the work of learning an out and out. Of learning and development. Can’t necessarily experience that as much in the corporate world, because there’s a prescribed way of doing things.
[00:14:03] Lori Fancher: So there’s a trade off there.
[00:14:05] John Ray: Do you find that Individuals step out into the gig. Gig. World or the gig worker. Environment. Maybe a little too. Quickly because they. Their first client, if you will, is their ex employer, right? And That they step into it thinking it’s ready. Made.
[00:14:27] John Ray: And maybe they don’t. Do what they need to do to understand what this new. Way of working. Is going to look like for them. Do you find that.
[00:14:40] Lori Fancher: Yeah, I do. It is ready and easy. Go back. The contract with your employer? Yeah. Yeah, walking those fine lines between being a contractor again in our permanent employees. Super important on both ends. The person contracting you and for yourself, right? And yeah, understanding that it. It’s temporary.
[00:14:58] Lori Fancher: It could be temporary. And you are in a more vulnerable place as a
[00:15:03] John Ray: result. Yeah. And you are in business now. It’s the business of you, right? There’s a book with that title. It’s the business of you. You have to think about that way, right?
[00:15:13] Lori Fancher: Yeah, because when that consistent. Permanent employer turns around and asks you to come back as a contractor.
[00:15:19] Lori Fancher: When that work ends, what do you do next? Yeah. How do you set up your own business? What kind of people can come into your world and accountant to finance person that can help you get set up in that business? And I’ve also found even a lawyer can help you with that as well. And then marketing.
[00:15:35] Lori Fancher: How do you market and brand yourself?
[00:15:36] John Ray: Lots of issues to think about Lori Fincher’s with us folks. Certainly can help us think about those issues and Lori. Is a relationship manager with TrainingPros. Let’s talk a little bit more specifically about your work.
[00:15:51] John Ray: How do I know when I need to call Lori? What problems. I am out encountering in my organization that made me think I need your help.
[00:16:01] Lori Fancher: Yeah, too many projects and not enough people.
[00:16:06] John Ray: Yeah. There’s plenty of that going on.
[00:16:08] Lori Fancher: And then not having the expertise to really follow through. Once you’ve got the budget to make a difference in the organization with a project like leadership development. That’s a big, huge expense, not just in providing the training. But in also taking leaders out of their day to day.
[00:16:26] Lori Fancher: So losing productivity, losing. Potentially during that time some opportunity in the market to be able to go out and learn so that you can come back and do more and better. There’s a big expense to training every time. So when you get that big budget or when you don’t, when you have a budget to do something right, How do you make sure that what you are doing and what you are teaching and what you were helping your leaders understand and learn? Is something that’s going to help the business move forward.
[00:16:56] Lori Fancher: There’s an art to that. And a lot of folks that were SMEEs and subject matter experts. Have understood the art and stepped into the ability to train right there. There. The expert and what they know, and they’re going to go train on it, but there’s also a science behind it, too. So we find the people that have both the art and the science. Behind the ability to make training successful.
[00:17:18] John Ray: Do you help someone – you’ve mentioned having too many projects, not enough people. Do you help
[00:17:25] John Ray: business owner leader, team leader in a big organization, prioritize those projects based on the availability of people. You get down in that kind of. depth with clients?
[00:17:38] Lori Fancher: Yeah, we can. So the roles that we provide for the contract roles that we provide are not just instructional design, which is mainly what I’ve been talking about. But we provide everything that touches training.
[00:17:50] Lori Fancher: So if you need that training schedule or that training coordinator or someone who’s a program manager. Project manager. Tech writer, even a content developer. You X person. We have, we provide all of those different roles that touch training, change management and ODI included because oftentimes. When a company is undergoing a transformation. There’s a huge training learning component to that.
[00:18:16] Lori Fancher: Of course. And it’s inevitable that occurs and we’re ready when that does. So organizational development people and change management, people are also roles that we provide.
[00:18:26] John Ray: Great work. So you. Have won an award. Alongside your client. Synovus. That’s a small little out of the way bank we’ve heard of.
[00:18:38] John Ray: But actually quite well managed and well known bank. I headquartered here in Georgia. So what talk about. That project. That led to this award.
[00:18:51] Lori Fancher: Yeah. So Synovus reached out to me because they had received a an agreement from their top C level suite to be able to provide some new leadership training. They saw a surge and some of their old some of the leaders who had been around for a long time were leaving, moving on and they had a large group of new leaders they needed to help get settled in.
[00:19:13] Lori Fancher: They also had some changes going on at Synovus and so they were looking for the ideal solution for their learning and that they got this budget. So what do we do? They had some off the shelf programs, Blanchard, Covey, some of the other big wigs in the space. They had some of their training components, but really we’re trying to understand how do we put this together?
[00:19:32] Lori Fancher: Something that means that’s customized for Synovis. Customized learning solutions is what we do at TrainingPros. There’s nothing off the shelf. So we take what’s existing or we create new and we make a customized. So that process throughout that process, it. Took us a little bit of time to find the right person. Because in the beginning, they didn’t really know what they needed. They were sending them different candidates and exploring various roles and places in the in the project where they would need the most need and help based on who they had in their current team. And the gaps, we were able to find a person that came in that allowed them to create a learning solution.
[00:20:10] Lori Fancher: That was award-winning. It had war award-winning features to it. It had done some things. To leverage digital assets and provide learning tools to leaders on an ongoing basis. So it wasn’t a once and done. They had people that went through the training who would come back and facilitate to other leaders.
[00:20:27] Lori Fancher: So leaders, teaching leaders. Platinum award at the end, recognized by C-suite. They did a lot of things. And they want a Brandon Hall award as a result. So we’re pretty proud of
[00:20:36] Lori Fancher: that.
[00:20:37] John Ray: Wow. You should be that’s. Congratulations on that work. That’s fantastic. Let’s
[00:20:42] John Ray: Switch gears here.
[00:20:44] John Ray: And talk about another little piece of your world, which is a nonprofit that you. We’re and I think your husband too, we were talking about before we came on the year. So shout out to him. A nonprofit, the two that the two of you are driving.
[00:21:00] Lori Fancher: Yeah, my husband’s an entrepreneur at heart. He also works for another large bank. We haven’t talked about, but anyway he had experience in creating a workspace.
[00:21:11] Lori Fancher: Like I think we work throwing a brain. Brand out there. A building where people could come and explore their themselves, their skillsets, their talents, and help them grow their business. And provide all the support to be able to do that. Then COVID hit so that wasn’t going to be an option.
[00:21:28] Lori Fancher: People weren’t going into a building. So we created an opportunity to have people go out and be immersed in the community of need. And use their talents and gifts and offer those up to folks who don’t have access or couldn’t afford it. And the way that we did this is we took a team of dentists out to Costa Rica. To a lodge that we own with several other partners out there to do mission related work. And we served a village of 300 people. We had clients and our connections provide other materials, products, resources. And we gave those out to the individuals to like eyewear so that they could see better. While they were getting also dental care. And it was fabulous. So rewarding.
[00:22:12] Lori Fancher: We learned a lot and our ability to do that. The dentist and the dental team learned a lot in our ability to do that. And so we wanted to continue to do this again. So we created con a foundation to provide those opportunities.
[00:22:27] John Ray: How do folks plug in to Cana foundation? Talk about that. How do. You did this. Big project in Costa Rica gets where does that go and who should be in touch with you?
[00:22:39] Lori Fancher: Yeah. So folks who are want to I’ll just throw this out there. Do leadership development. Bring their leaders to a place where they can serve others. Learn more about themselves, about who they are as leaders as well as be able to give back.
[00:22:55] Lori Fancher: We do some of that already. At the lodge and Costa Rica. Anyone who wants to. He wants to be able to take their, I’ve got some hairdressers and some other folks that I know that are going out next. To provide resources and help to, for women who are underprivileged there, Costa Rica. Prostitution is legalized.
[00:23:17] Lori Fancher: So it’s a very different environment for a woman who maybe is limited on their work opportunities in terms of being able to speak English and being able to serve in and. A better industry in a better environment. And so they’re going out there to this team of hairdressers is going out there next to be able to.
[00:23:37] Lori Fancher: mAke these women feel more professional and better about themselves.
[00:23:40] John Ray: Yeah. Yeah. But you don’t have to necessarily be. In a industry like the dental end. Practice where there’s a specific service you can offer.
[00:23:52] Lori Fancher: No, you don’t. Okay. You can do.
[00:23:55] John Ray: Yes. Okay. Awesome. So back to your work with TrainingPros let’s talk about. First of all the success story you don’t have to mention any names, but just one that you’ve already talked about Synovus, but talk about a success story that stands out that helps illustrate the great work you do.
[00:24:14] Lori Fancher:
[00:24:14] Lori Fancher: There’s a lot of success stories. I would say the consistency across those success stories are the people that are hired permanently. They were such a good fit as a contractor that they ended up staying permanently. I would define that as a success story. For example, I’ve got a a client that Only hires contract first, they bring them in and try them out.
[00:24:35] Lori Fancher: And then to see whether or not they’re a good fit for their team. And I’ve been able to provide them. I think the number is 70 to 80% of the time. Those folks who they then hire permanently. Wow. Pretty darn good.
[00:24:50] John Ray: I was
[00:24:50] John Ray: going to say that sounds terrific.
[00:24:53] Lori Fancher: Yeah. So those are the real success stories.
[00:24:56] Lori Fancher: We had another real quick, one other one in New York. So New York had an opening there. Airport. Where they needed to have someone come in and. They had a transformation. The airport was old and outdated and they needed to update the airport. One of the terminals in the airport. And they wanted it to be new and different and welcoming, and they wanted to provide learning to all of the airport staff and all the airport vendors to make a difference for passage, for people traveling through like you and I. And they wanted a trainer who could come in New York that lived in New York that could speak Spanish that had experience in transportation. That also had a background in adult learning that had taught how to understand or talk taught in projects of cultural transformation and knew how to connect the dots for people that were undergoing it. That’s a unicorn. And we were able to find somebody and they won awards for that terminal. Or the experience now of passengers traveling through that terminal.
[00:25:52] Lori Fancher: So that was pretty, it was pretty impressive.
[00:25:55] John Ray: That’s quite impressive. Apps. Absolutely.
[00:25:58] John Ray: Let’s you talked about. The types of the situation that an organization finds itself in where they have. Too many projects, not enough people that’s really the driver. For you and they need to be in touch with you. Are there any particular industries that you work with that are you’re more apt to be helpful on than others or. You will work across the board.
[00:26:25] Lori Fancher: I work across the board. I work a lot with financial institutions. And banks.
[00:26:30] Lori Fancher: I work with transportation. I work with retail. I work with healthcare a lot. Those are some of my more recent telecommunications. Those are some of my more recent clients. But yeah, across the board.
[00:26:41] John Ray: Okay. Okay. Awesome. Lori, this has been great. And I can’t imagine there aren’t some folks that hearing your success and the great work you do.
[00:26:50] John Ray: And by the way, congratulations on that work. Wouldn’t want to be in touch, so let’s tell them how they can
[00:26:55] John Ray: do that.
[00:26:55] Lori Fancher: Thank you. Yes. Of course, LinkedIn LinkedIn, Lori Fancher on LinkedIn and then Lori dot Fancher. At TrainingPros. Dot com.
[00:27:05] John Ray: Terrific. Lori Fancher with TrainingPros, Lori, thanks again for coming in.
[00:27:11] John Ray: We appreciate you and your work and keep it up.
[00:27:13] Lori Fancher: Absolutely. My pleasure. Thanks John.
[00:27:17] John Ray: Hey folks, just a quick thought for you. If you’re as we’re recording this show here at the end of November, 2023, and as the year winds down. You start to think about how you can improve your business for the coming year.
[00:27:32] John Ray: If your administrative tasks are driving you nuts, they’re piled higher. Then you are if you’re bookkeeping and accounting is a mess. That’s weighing on you and stealing the joy from your business. Office Angels can help restore that joy. And they do that with a whole team of angels that fly in, get that work done and fly out and they do it on an ongoing or as needed basis. So where the it’s administrative task, bookkeeping, marketing presentations they do all that kind of work. So you can spend time on the folks that really drive your business, which are your employees and your clients. So give them a call.
[00:28:13] John Ray: It’s 6 7 8 5 2 8 0 5 0 0 and let, them know we sent you a, you can go to office angels dot.us if you’re shy, but just give them a call, explain what your problem is. And. I think they’re the folks for you. And I think that because they are the folks from me, they do. They helped me in my business and I couldn’t do my business without them.
[00:28:35] John Ray: So give them a call. You’ll be glad you did.
[00:28:39] John Ray: And a couple of things as we wrap up here I’ve got a book coming out in mid December, 2023. If you’re listening to this show after that, then the book’s out. But it’s for solo small professional services providers. If you’re having trouble with business development or your pricing issues like that’s what this book addresses.
[00:28:58] John Ray: It’s called The Generosity Mindset Method for Business Success. Raise Your Confidence, Your Value and Your Prices. Go to, to go to the generosity mindset.com to learn more. Either sign up for updates or learn how to the book being on when you’re listening to this show. And I want to thank you,
[00:29:17] John Ray: our listener. You have wow. Continue to support us over the years. This is show number. 722 or something like that. And we, we have, wow. It’s hard to believe we have gone down the journey we have gone, but it’s been because of you in the support you have given us. You continue to like us on social media.
[00:29:37] John Ray: We appreciate that North Fulton BRX on all the major platforms. But you also share the show and thank you for that. Please continue to do that. If you’ve heard something here that makes you think I know somebody that needs to hear from Lori. And the great work she does. Please share the show or in for any of our business leaders. That we have that helps. Us help them. In their work. It also helps us fulfill our mission to be the voice of business. In the north Fulton region. So for my guests, Lori Fancher John Ray. Join us next time here on north Fulton business radio.

 

Tagged With: Cana Foundation, John Ray, L & D, leadership training, Learning and Development, Lori Fancher, North Fulton Business Radio, Office Angels, relationship manager, renasant bank, Synovus Bank, TrainingPros

Randy Hain, Serviam Partners and Author of Being Fully Present: True Stories of Epiphanies and Powerful Lessons from Everyday Life

November 27, 2023 by John Ray

Randy Hain
North Fulton Business Radio
Randy Hain, Serviam Partners and Author of Being Fully Present: True Stories of Epiphanies and Powerful Lessons from Everyday Life
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Randy Hain

Randy Hain, Serviam Partners and Author of Being Fully Present: True Stories of Epiphanies and Powerful Lessons from Everyday Life  (North Fulton Business Radio, Episode 720)

In this episode of North Fulton Business Radio, host John Ray welcomed back Randy Hain, an executive coach, leadership consultant, prolific author, and the owner of Serviam Partners.  John and Randy discussed Randy’s latest book, Being Fully Present: True Stories of Epiphanies and Powerful Lessons from Everyday Life.

It’s not a business book per se, Randy explained, but it provides invaluable insights for business leaders dealing with real-life issues and overcoming adversity. They also delved into Randy’s journey away from workaholic tendencies, and the importance of living an integrated life with set priorities. Randy related a moving anecdote from his book, touching on the recognition and honoring of human loss, and much more.

North Fulton Business Radio is broadcast from the North Fulton studio of Business RadioX® inside Renasant Bank in Alpharetta.

Serviam Partners

Serviam performs executive coaching and leadership consulting work for individual business leaders, teams, and companies. Serviam Partners blends deep experience, refreshing candor, and strong values into their consulting/coaching offerings.

They offer executive and career coaching, and leadership development.

Company website | LinkedIn | YouTube

Randy Hain, Founder and President, Serviam Partners, and Author of Being Fully Present: True Stories of Epiphanies and Powerful Lessons from Everyday Life 

Randy Hain, Founder and President, Serviam Partners, and Author of Being Fully Present: True Stories of Epiphanies and Powerful Lessons from Everyday Life

Randy Hain is the founder and president of Serviam Partners and the co-founder of the Leadership Foundry. With a successful 30-year career in senior leadership roles, corporate talent, and executive search, he is a sought-after executive coach for senior leaders at some of the best-known companies in the U.S. who are seeking candid and expert guidance on how to identify and overcome obstacles to their success or develop new leadership skills.

He is also an expert at onboarding and cultural assimilation for senior leaders, as well as helping senior leadership teams improve trust, collaboration, and candid communication. Randy also offers consulting/coaching for companies, teams and individual business leaders looking to develop more authentic and effective business relationships both inside and outside their organizations. His deep expertise in business relationships is a true area of differentiation for him and Serviam Partners. He is an active community leader and serves on the boards of the causes he cares about most. Randy has earned a reputation as a creative business partner and generous thought leader through his books, articles and speaking engagements.

Randy is the award-winning author of nine books, including Essential Wisdom for Leaders of Every Generation, Something More: The Professional’s Pursuit of a Meaningful Life, LANDED! Proven Job Search Strategies for Today’s Professional and Special Children, and Blessed Fathers: Encouragement for Fathers of Children with Special Needs.

Randy’s latest book is Being Fully Present: True Stories of Epiphanies and Powerful Lessons from Everyday Life, what he called the “accidental” book.

Randy is passionate about promoting opportunities for adults with autism in the workplace. He is also a board member of Growing Leaders, an international non-profit focused on developing leadership and character in young people, and an advisory board member for the Brock School of Business at Samford University. Randy is a frequent presenter to the students of the business school at Samford University and is a 1989 graduate of the University of Georgia.

He has been married for over 25 years and has two sons.

LinkedIn | Instagram

Questions and Topics in this Interview:

  • 01:14 Meet Randy Hain: Serviam Partners
  • 01:29 Randy’s Personal and Professional Journey
  • 01:58 The Power of Being Fully Present
  • 03:17 The Unexpected Book: Mining for Gold in Life’s Moments
  • 04:31 The Importance of Journaling and Reflection
  • 05:23 The Power of Presence in Business and Life
  • 08:17 The Impact of Personal Stories
  • 14:27 The Struggle with Workaholism
  • 14:29 The Power of Patience and Relationship
  • 20:50 The Importance of Self-Care and Balance
  • 22:17 Mining for Gold: Finding Value in Every Encounter
  • 28:58 Conclusion and Final Thoughts

North Fulton Business Radio is hosted by John Ray and broadcast and produced from the North Fulton studio of Business RadioX® inside Renasant Bank in Alpharetta. You can find the full archive of shows by following this link. The show is available on all the major podcast apps, including Apple Podcasts, Spotify, Google, Amazon, iHeart Radio, Stitcher, TuneIn, and others.

RenasantBank

 

Renasant Bank has humble roots, starting in 1904 as a $100,000 bank in a Lee County, Mississippi, bakery. Since then, Renasant has become one of the Southeast’s strongest financial institutions, with over $13 billion in assets and more than 190 banking, lending, wealth management, and financial services offices in Mississippi, Alabama, Tennessee, Georgia, and Florida. All of Renasant’s success stems from each of their banker’s commitment to investing in their communities as a way of better understanding the people they serve. At Renasant Bank, they understand you because they work and live alongside you every day.

Since 2000, Office Angels® has been restoring joy to the lives of small business owners, enabling them to focus on what they do best. At the same time, we honor and support at-home experts who wish to continue working on an as-needed basis. Not a temp firm or a placement service, Office Angels matches a business owner’s support needs with Angels who have the talent and experience necessary to handle work that is essential to creating and maintaining a successful small business. Need help with administrative tasks, bookkeeping, marketing, presentations, workshops, speaking engagements, and more? Visit us at https://officeangels.us/.

TRANSCRIPT

Live from the Business Radio X studio inside Renasant Bank. The bank that specializes in understanding you. It’s time for North Fulton Business Radio.
[00:00:21] John Ray: And hello again everyone. Welcome to another edition of North Fulton Business Radio. I’m John Ray and we are broadcasting as usual folks from inside Renasant Bank in beautiful Alpharetta. And if you are looking for a bank that’s big enough to handle pretty much any need you can throw at them, But they’re small enough to deliver their services in a personal way.
[00:00:42] John Ray: I think Renasant has that magic combination. At least that’s what I experienced from my own work with them and the clients I work with. So if that’s what you’re looking for, go to Renasantbank.com and find one of their local offices. And give them a call. I think you’ll be glad you did. And guess what?
[00:01:01] John Ray: When you call them, they actually answer their own phone. Imagine that antiquated piece of courtesy, Renasant bank, understanding you member FDIC. And now one welcome back. Randy Hain. Randy is with Serviam Partners. Randy, welcome back.
[00:01:18] Randy Hain: John, thanks for having me back.
[00:01:19] John Ray: Yeah. Great friend of our show. Let’s talk about you and for those that don’t know you, how you’re serving folks out there in your practice.
[00:01:28] Randy Hain: Thanks, John. First and foremost, I’m a husband and a father. I’ve got two adult sons, been married to Sandra for 29 years. And I am an executive coach and a leadership consultant, and I own a company called Serviam Partners. And I work with the Fortune 5,000 coaching senior leaders and their teams.
[00:01:46] Randy Hain: And I’m a co-founder of another business called The Leadership Foundry. And we work with large groups of leaders for global companies and write books and try to serve the community as as often as I can.
[00:01:57] John Ray: In a lot of different ways. And you, we’ve had you on a couple of times now, maybe this is the third time to talk about some of your books and we’re here to talk about your latest one, which is called “Being Fully Present True Stories of Epiphanies and Powerful Lessons From Everyday Life “Folks, I’ve had a chance to dip into this book and it’s really terrific and I suggest you get it, but we’re going to give you some reasons why, as we have this discussion.
[00:02:24] John Ray: This is really not a business book per se. Let’s talk about that.
[00:02:30] Randy Hain: It’s not. I am a businessperson in the book, dealing with real life situations. And I wrote the book through the prism of stories. All these stories and things that have happened to me over the last 20 to 30 years, often involving my faith and family, but definitely not a, if you’re looking for a book on leadership, but if you’re looking for a book for how leaders deal with real issues and situations and how do you overcome adversity, I think the book is perfectly suited for that.
[00:02:57] John Ray Well, it’s a, I will say, having been through the book, it’s a book that is A business book in the sense. It’s about a business person navigating the world and your faith in that world. Yes. Yeah. Because there is a specific business question I want to ask you here in just a little bit but why did you go in this direction? What led you this way?
[00:03:17] Randy Hain: It’s funny.
[00:03:18] Randy Hain: This book is actually an accidental book. I was working on a follow-up to my 2021 book, Essential Wisdom For Leaders Of Every Generation that comes out next spring. And over the summer, I was going through some of my old journals. I’m a, prolific journal guy.
[00:03:34] Randy Hain: I journal every day and I’ve got 24 journals that I’ve filled up over the last 20 years. And I often write down things that are going on in my life, things that have happened to me. I’m a very reflective person and as I get older I get more like that. And I found that I had dozens of stories of just life changing moments, epiphanies as it were.
[00:03:53] Randy Hain: Often involving my faith, my family dealing with my past workaholic tendencies. And I was going through the journals and I said, I think there’s more than enough for a book here. So what I did is I pulled out probably the, my favorite 15,16,17. And then this year I was really cognizant of writing down stories that were occurring to me in real time.
[00:04:16] Randy Hain: So the book is 23 stories of all kinds of situations and scenarios where I’m dealing with things, but I didn’t intend to write that book, which was actually, which made it more fun. Yeah,
[00:04:27] John Ray: That’s awesome. Really. And really what you’re speaking to is the power of journaling too, right?
[00:04:34] Randy Hain: Yeah. And don’t get me wrong.
[00:04:36] Randy Hain: I’m not sitting down every day saying, dear diary, here’s what’s happening. But when I’m waiting for clients, if I’m having coffee and I’ve got some spare time, even if I, I get up early in the morning, I always do. And before I go to bed, I’ll jot down things that really. Clicked with me that day.
[00:04:52] Randy Hain: Things that got my attention, it may just be a, an idea for a new blog post. Sometimes I’ll sit down and write an entire blog post or chapter if I’m in the mood. So it’s a very eclectic mix of content. But I just found that the act of writing it down cements it in my mind and it gives me something to look at.
[00:05:11] Randy Hain: I admire people that can use a technology and all those great apps out there, but I find that people rarely go back and look at that. I always go back and review my journals.
[00:05:21] John Ray: Great point. So the book is called being fully present. And that phrase, that idea is the umbrella for all these different stories.
[00:05:33] John Ray: Talk about the whole concept of being fully present and why you think that’s such an important umbrella for our way to look at the world today
[00:05:42] Randy Hain: and live in it. So I would say that we probably want to have a multi dimensional definition. So one aspect, one definition to being fully present is I’m here with you now in this room.
[00:05:53] Randy Hain: We’re talking, I’m listening very clearly to what you’re saying. I’m asking you questions, you’re asking me questions. We are present, you and I, in this moment. Great definition of being fully present. But I think there’s another aspect where, and I do this in the book a lot where we may think about a conversation or maybe it’s just a situation.
[00:06:12] Randy Hain: I ain’t I write about memories. I write about things that I remember from years ago and sometimes I go back to those memories and I try to mine for gold. I’m looking for the nuggets of wisdom, the things cause you say, you may say something to me today that doesn’t click with me for. and I may see, John said this and it really clicked and I may explore that.
[00:06:32] Randy Hain: I may try to, I may even write about it. So for me it’s in the moment with people. Sometimes it’s going back to memory. Sometimes I, there’s actually a fun chapter in the book where I have an encounter with my future self. And if I had not gotten off of a certain track, I would have gone into a place that would have been very negative for me and my family.
[00:06:51] Randy Hain: And and I wrote about that as a fable. I think being fully present is multi dimensional and I hope people get that when they read the book.
[00:06:58] John Ray: , there’s and there’s this concept called quality time that I’ve never quite picked up on, right? That we, as if we can compartmentalize uh, our presence with people and classify it in a certain way as quality time.
[00:07:19] John Ray: And that certainly that has some sort of specific definition to it. That seems odd to me,
[00:07:26] Randy Hain: It’s we have to have, Table stakes, right? Have your phone turned off. Yeah. If you really want to get the most out of a conversation, try to be in a place where you’re not distracted.
[00:07:36] Randy Hain: Some of my best conversations are walking in the woods with, friends or my older son and we like to hike together. So try to be in a place where there is relative quiet. Definitely have your phone turned off. Don’t be distracted. Don’t be thinking also, this is important. About not what you want to say next, but actually absorbing what you hear.
[00:07:56] Randy Hain: Take a minute to reflect on it, and then comment. I think another great way to demonstrate, but also to really practice being fully present, is to take notes with people. I’ll pull out a piece of paper and just jot down something someone says in front of me. I’m signaling to you, what you just said is important.
[00:08:12] Randy Hain: But I also have notes later that I can refer to.
[00:08:15] John Ray: Yeah. Just, the nature of these stories are there they’re yours, they’re not anyone else’s. Yet they speak to wider truths and the way you write Randy, which I’m in all of is that you, it’s very it feels one to one.
[00:08:35] John Ray: Say more on that. That is a deep compliment.
[00:08:38] Randy Hain: You’re very kind. Thank you. I I think I learned that from my mother, Sandy, who passed away 11 years ago. My mother not a train rider, but she wrote poems her entire life. And if you’d read any of her work, you would feel like you were sitting in a room with Sandy Hain.
[00:08:54] Randy Hain: And she would be talking about things that matter to her faith, family, life. But it just always seems so personal. And when I started writing, which was really only about 14 years ago, I think I’ve always been fairly well read, but I started writing about 14 years ago I always made every effort to be authentic in the writing.
[00:09:13] Randy Hain: I don’t want you to ever read something from me and wonder, who’s this guy? I want you to read it and say gosh, I know Randy, and this sounds exactly like him. I want you to feel like you’re having a cup of coffee with me. That is just something that I’ve always been very clear about. I want you to experience what I really think, what I really feel.
[00:09:31] Randy Hain: And this particular book we’re talking about today is probably the most personal of any book I’ve written. I just put it all out there. This is who I am and what I think, and I want you to experience that when you turn the pages.
[00:09:42] John Ray: Yeah I’m laughing and smiling, folks, because as you say that where you put it out there, one of the places you put it out there, just to name one, that made me smile is because in knowing you, I thought.
[00:09:56] John Ray: This is not the Randy I know is your experience with the tour guide in Italy. And I was trying to, you talk about being frustrated. I was trying to think about what Randy Hayne looks like frustrated because you never come across that way when I’m with you.
[00:10:14] Randy Hain: I am generally a very calm person, my tone of voice all the time, but no, there was a story in the book my, we took my family to Italy this year as a graduation present for my younger son, who just graduated from Samford university and we were in Florence it’s just everything’s an incredible site and we had been out doing sightseeing things all day with our tour guide and we were exhausted.
[00:10:37] Randy Hain: Yeah. Now, as I get older, I do get a little frustrated when I get tired and I was tired at the end of the day. And the story is just about really it was a God wink moment, but also a lesson in patience because we were ready to give up and I was, we were all done. But something else happened in the chapter and our tour guide was able to pull a rabbit out of a hat.
[00:10:56] Randy Hain: And it turned out to be an amazing experience. I’ll let you read it to, to learn more, but yeah I can get frustrated, but typically it just my lips purse and I have a funny look in my eye.
[00:11:07] John Ray: That’s the extent of thanks for that warning. But one of the things I took away from that chapter though, and we don’t have to ruin it for everybody, but cause I want you to read it folks.
[00:11:17] John Ray: But is that there was a power of relationship out of that story, that a relationship that you had set up. That you had created and deepened along the way that really bailed out a difficult moment.
[00:11:30] Randy Hain: So just to give you some insight into that we were in Florence, Italy, one of the most beautiful cities in the world.
[00:11:36] Randy Hain: And one of the things you have to see. If you go to Florence is the Duomo and it’s it’s actually the church at Santa Maria del Fiore and the Duomo is this beautiful building. It’s a Gothic masterpiece. It’s an incredible building. And if you go to Florence, you have to go inside this church.
[00:11:53] Randy Hain: So all day while we’ve been there for three days and on this day we were there. We were eager to get inside the Duomo at the end of the day. Our tour itinerary said we were going, and at the end of the day, we were with our tour guide, Patricia. And we’d gotten to know her during the day. She was a lovely lady.
[00:12:09] Randy Hain: We were just talking. She was fun. She was a college professor. Very learned. New, she was a native Florentine. So at the end of the day, we were in the museum that’s attached to the Duomo, seeing some wonderful works of art, seeing some amazing things. And it’s getting closer and closer to the end of the day when the tours ended for the Duomo.
[00:12:26] Randy Hain: And we had a private tour. We knew we could get in, but it was getting late. So I finally asked Patricia, when are we going to the Duomo? And she said, that’s not part of your tour. And that’s probably when the pursed lips and the glare came out. And and she said, let me call the company. So she called the tour company and they spoke heatedly in Italian for a few minutes.
[00:12:46] Randy Hain: And she hung up the phone and looked at me and my wife and my sons. And she said, okay, here’s what we’re going to do. You’re Catholic, I’m Catholic, and I happen to know there’s a very special mass today. In the Duomo, that very few people will know about, only locals know about. We’re celebrating the feast day of some of the famous bishops that in the city.
[00:13:07] Randy Hain: And if we go right now, we can make it. Let’s go to Mass. So we were excited. We ran across the square and we got in to inside the Duomo. There were 30 people total in the one place at a side altar. And we had a chance to experience mass in this beautiful church. And then she said, you’re free to walk around and take pictures, do what you want.
[00:13:27] Randy Hain: But this wonderful lady, this thoughtful lady that we’d gotten to know, to your point, built a relationship with, had the foresight to see here’s something we could do that’s very special that they would, the family would not know about. So we had a chance to experience the Duomo practice our faith inside the beautiful church.
[00:13:44] Randy Hain: And it was just one of those amazing moments, but it was a great lesson in the virtue of patience.
[00:13:48] John Ray: Yeah, for sure. And my takeaway from the story, part of my takeaway from that story was she probably didn’t do what the other person, the person on the other end of the line told her to do right. She disobeyed orders.
[00:14:01] John Ray: Probably right. Yeah.
[00:14:03] Randy Hain: And it turned out at the end, we were right. Our itinerary did say it. And there was a mix up, but it was okay because she handled it with grace. She handled it with a deep concern for us and our enjoying our experience. And she also knew that we really wanted to see this church. It all worked out beautifully.
[00:14:19] Randy Hain: But it’s a great lesson on sometimes you just have to be patient and wait. And sometimes God or his agents will make something
[00:14:26] John Ray: happen. Yeah. Yeah, for sure. Now you One of your chapters is called The Hectic Pace of Life, and it’s really about do I surrender to, to that hectic pace of life?
[00:14:39] John Ray: Or do I create space? And you talked about your previous tendencies to be a workaholic and to spend a lot of time in business, in your business. And I want to ask you about those folks out there that, and there are a lot of them. That see their business as a mission, and they may see that it may be explicit um, right there on their website or brochure, or it may be In their heart, but they see their business as a mission to serve and almost in a way of prayer.
[00:15:12] John Ray: But you would say there’s still a need to create space is what I think I read there. I
[00:15:21] Randy Hain: would say that my business is a mission and my mission statement is two words. Serve others. So my coaching work, my consulting work, my marriage, my parenting, my community work, my writing is all oriented towards serving other people.
[00:15:37] Randy Hain: But there’s a challenge with that. So to this day, that is still my mission. But if you are constantly serving others, sometimes you’re not taking care of yourself. So I think it’s important that we recognize while we’re in the pursuit of the mission, that we also take time to recharge our batteries.
[00:15:55] Randy Hain: What’s the old saying? If the plane’s going down, you gotta put the oxygen mask on your own face first. And I buy that. I believe that. So I’ve gotten more cognizant as I’ve gotten older of the need to recharge because if I don’t Watch it. I can have a tendency to be really focused on doing and sometimes that’s all what Randy wants to do.
[00:16:16] Randy Hain: That’s what I’m trying to get done. I’ve got this checklist of things to do, but sometimes I, and I’ve learned how to do this, how to pull back, invest time and just technology free walks. And I exercise every day at lunch and my prayer time in the morning. My family time. I’ve learned that I need those things to fill my cup.
[00:16:35] Randy Hain: You cannot give to others from an empty cup. I think you can still have a sense of mission and absolutely do what you are called to do, but you better take care of yourself in the meantime. Yeah. What you’re talking
[00:16:46] John Ray: about is sustainability, right? Yeah. Not in the environmental sense, but just that, that sustaining yourself for the journey.
[00:16:56] Randy Hain: It’s self care. You’ve got to practice self care. I think COVID taught us plenty about this, that we need to do our best to take care of ourselves. And I think at the time it was probably very focused on mental health. Yeah. And I think to this day, we still need to think about that. But yeah, for all those that are listening.
[00:17:13] Randy Hain: that are out there hard charging, taking the world by storm, my hat’s off to you. I hope to, be with you in the trenches every day. But I also know that, you know what, today I’m not sure I have the energy to give as much as I’d like. I better pull out for just a minute and just focus on clearing my head, getting my energy back, taking care of my health.
[00:17:34] John Ray: And you talk about this Randy from and I point this chapter out specifically because a big part of the book is you talking about your own journey as a workaholic and that you your own struggles with that, what that led to, you mentioned the story earlier about where that would have led if you hadn’t changed direction.
[00:17:57] John Ray: So talk two things on that. Just share your thoughts about walking back from the brink of that for those that need to hear that and how to do that. And then just the idea of how personal you are in sharing that in the book.
[00:18:14] Randy Hain: No, I’m not sure when I first heard this or saw it as a meme on the internet, but there’s a, I want you to picture a gravestone that says.
[00:18:24] Randy Hain: He had a great career and think about that for a second and ask yourself, do you really want your life to be, he had a great career. And I can tell you that when I got that message years ago, it’s really served as a bit of a beacon for me to recognize that I don’t want my life and my tombstone to read.
[00:18:41] Randy Hain: He had a great career. I want it to be that he was a good husband, a good father. Served his community, was a good friend maybe made a difference in the world, but if all I’ve done at the end of my life is I’ve put money in the bank and I had great titles and that’s it. I failed. So when I got that message, it always served as a course correction for me.
[00:19:00] Randy Hain: And I strayed off that path many times where my work would consume me and I’d get really focused on doing, maybe, the Lord has given me the ability to produce more than others. And I certainly tried to produce as much as I could, but I also recognized, and the book talks a lot about that journey.
[00:19:17] Randy Hain: About things and people and situations that helped me get back on track. I’m not here today to tell you that I’ve completely figured it out, but I’m a lot better off than I was five years ago, ten years ago, twenty years ago. And this fable you’re referring to… I Was a senior executive of a global restaurant company in my early thirties and had a great job, but I traveled nonstop and worked constantly and I simply wrote a fable about what would have happened if I’d stayed there 10 more years.
[00:19:49] Randy Hain: What would have happened to me, my life and my family and and how I pulled back from the precipice and went a different direction. I think there are a lot of workaholics out there. I think you can never shed it. But I still think I am one. But I know how to get myself back on track. I’ve got trusted people.
[00:20:05] Randy Hain: My wife being at the front of the list there, who’s great at helping me pull back from that. I pray about this constantly and constantly focused on building things into my calendar that helped me. Not go into the unhealthy place where workaholics go. Yeah, the book does deal a lot with that topic, but I think the reader will find so many examples that probably will resonate with them in their lives, at least that’s my hope.
[00:20:30] Randy Hain: Yeah, I think it
[00:20:31] John Ray: does. So I think it will. That’s why I wanted to have you on to talk about it. So thank you folks. We’re here with Randy Hayne. Randy is the author of being fully present on the subtitle, which I love is true stories of epiphanies and powerful lessons from everyday life. How do you know when you have the right balance?
[00:20:54] Randy Hain: I Think I’ve come to believe that balance is a myth. I’m not sure we can ever get to pure 50 50 balance, but I do think we can do a couple of things. I think we can focus on an integrated life where your priorities are straight and you’ve got, I will tell you in my own life, I can only speak for myself, it’s God, family.
[00:21:13] Randy Hain: Health, relationships, and work. Notice that work is number five on the list. But you know what? My work thrives and is well served because I take care of the other priorities first. So for me, it’s not about, an equal allotment of time throughout the day. It’s focusing on, have I planned those other priorities first?
[00:21:32] Randy Hain: So if you were to look at my calendar, you would see that all those priorities are actually scheduled, taken care of. But you know what? My business thrives. My clients are happy. Because when I do show up, I give them my absolute best. Now, 15 years ago, they were probably getting a more stretched version of me.
[00:21:50] Randy Hain: Again, I can’t really speak to balance because I’m not sure I believe that it exists. But I do believe if you’ve got your priorities straight, you’re integrating your work and life and faith and all those things that matter to you. I think that it produces a healthier version of you. And I think that this book is one of the things, one of the tools that can help you on that journey.
[00:22:07] Randy Hain: So
[00:22:10] John Ray: you talk about the, in the conclusion, you’re talking about mining for gold. Let’s explain that.
[00:22:19] Randy Hain: I believe, and this is one of the things that probably is a big reason why this book is resonating with people, is I think every encounter, it can be with my younger son in a five minute text exchange when he’s over in Birmingham and I’m here.
[00:22:34] Randy Hain: It could be with someone I meet in the elevator. It could be an hour with John Ray. I find that every situation, every conversation yields something of value. Everything. I learned something if I’m really focused on it from everybody. So I go into every conversation, every moment of my day thinking about where can I extract value?
[00:22:57] Randy Hain: Where can I learn something? One of the reasons I journal is I write down things that maybe I’m starting to see value and I want to go back and reflect on it later. But I think, and this is a great sort of human sort of Maxim, shouldn’t we all engage with each other, hoping to derive great value from the exchange?
[00:23:15] Randy Hain: And I think that’s another reason why we all need to spend more time with each other. Not virtually, but with each other. There’s nothing to, nothing’s ever going to replace a cup of coffee, a meal and a hug and a handshake. So I find in those moments, I just get so much value. I call it mining for gold.
[00:23:31] John Ray: And there’s a What I find quite beautiful expectation in that that you expect to find that in every encounter that you meet and just that mindset alone. I think it’s quite, refreshing.
[00:23:45] Randy Hain: One of the things that fuels it is I’m a high functioning introvert, so I love people, but I can tell you about five in the afternoon, I’m done with people.
[00:23:54] Randy Hain: So one of the things that fuels me and gets me excited about engaging with others is the chance, the slight chance that I am going to get something that will change my perspective. Teach me something or rock my world. And that’s one of the things that gets my introverted side of my brain excited about engaging with people.
[00:24:15] John Ray: Very nice. Lots of stories in here, past and present relatively present. Talk about give me your favorite.
[00:24:24] Randy Hain: My favorite is the last story of the book. And I’m going to share it with your listeners because it’s just, it’s a fun story, a beautiful story. Earlier this summer, I was having dinner with my older son, Alex, and we were at a restaurant in Roswell.
[00:24:38] Randy Hain: And just he and I were chit chatting, just having a conversation, and I noticed an older gentleman sat next to us, at an angle. And when you picture this man’s face, I want you to think about Robert Frost, the poet in his later years. That’s who he looked like. So he sits down, and he’s by himself.
[00:24:54] Randy Hain: And I’m talking to Alex, and out of the corner of my eye, I noticed, That his food arrived along with a glass of wine. And I’m talking to Alex and then, again, out of the corner of my eye, I noticed that he raised his glass with a trembling hand and he set a toast, a silent toast, to the empty seat in front of him.
[00:25:15] Randy Hain: And it just, it was really one of those moments. I was the only one in the restaurant that probably noticed it, but it really hit me. So I’m just thinking about it and I’m trying to be attentive to Alex and I’m trying to think about what I just saw and our server came over. And I don’t know what possessed me to do it, but I said, can you tell me anything about this gentleman sitting across from us?
[00:25:35] Randy Hain: I’m just curious. Do you know him? And she had a wealth of insight. She said he and his wife used to come here for many years and I heard, but I’m not sure that she passed away. He just started coming back to the restaurant about three weeks ago. And I didn’t expect to get that insight, but I just was sitting there thinking about what it must have been like for him to lose probably his spouse of many years, how sad it was for him and how touching it was to see him honor his wife who had passed away.
[00:26:07] Randy Hain: So the check came and I also asked for his check anonymously. And I just said I wrote a little note on it and I said from one of your Roswell neighbors, I just wanted to extend an act of kindness and I hope you have a great evening and enjoy your meal. And I didn’t do that to make myself feel better.
[00:26:25] Randy Hain: I wanted just to let this man know in some small way, he’ll never see me again. I’ll never see him again, probably. But I wanted to know how much he impacted me. I wanted him to feel a little less lonely on a, on an evening. And and I just wanted to do something for him and on the way out. And driving home, I was just thinking about that loss, human loss is a part of the human experience.
[00:26:48] Randy Hain: Our journey inevitably leads to that outcome. And I wonder how many people that we need to probably raise a silent toast to over dinner tonight. I like this gentleman who touched me so much. So the chapter of the title, the chapter is titled. A silent toast to an empty seat. And it’s a quick read, but it’s probably one of the most powerful stories in the book.
[00:27:10] Randy Hain: Yes, it’s
[00:27:12] John Ray: certainly powerful in the telling. Yeah, that the, and, and what you did was, and which is a lesson for all of us is just create a little space for people to breathe, right? That we, that, and it wasn’t about you because this person will never know what you did, right? But you created a little space for someone to breathe.
[00:27:34] John Ray: And that has ramifications down the road that you can never know, but they’re powerful nonetheless.
[00:27:41] Randy Hain: And I can tell you that is a chapter that people have really resonated with because every person, everybody’s experienced loss, right? But just this idea of tonight, tomorrow night, Thanksgiving’s a great time to do it.
[00:27:53] Randy Hain: Raise your toast and salute someone that’s not with us anymore. I’ll raise one tonight for my mother, Sandy, who passed away.
[00:28:01] John Ray: Great words from Randy Hain. Randy is the author of being fully present true stories of epiphanies and powerful lessons from everyday life. Randy, where can
[00:28:12] Randy Hain: folks find the book?
[00:28:13] Randy Hain: The book is readily available on Amazon paperback hardcover ebook, and there’ll be an audible version early next year.
[00:28:21] John Ray: You’ve got such a great voice. That would be a great version to get. And it’s and thank you. The format works for it too because it, you don’t have to have a very long drive in the car to tackle a chapter.
[00:28:33] John Ray: So
[00:28:33] Randy Hain: it’s a, some people, I don’t know what they think of it, but my voice is always li this is my calm voice. That’s how I always talk. Unless I’m frustrated trying to get a good D. That’s right,
[00:28:42] John Ray: that’s right. If you see Randy at four in Florence at five o’clock run right. . I love it. Randy Hain. Thanks so much for coming in and talking to us about the book.
[00:28:53] John Ray: We appreciate you and the great work you do,
[00:28:54] Randy Hain: John. Thank you. As always. I’m grateful.
[00:28:56] John Ray: Thank you. Hey folks, just a quick reminder. If you’ve got some frustrations over your back office I’ve got a group of angels that will fly in and get that work done and they will fly out and give you joy back in your life as a small business owner, those angels come from Office Angels and they have a whole team
[00:29:17] John Ray: tackle administrative tasks, bookkeeping, marketing presentations quite a list of capabilities that they have. I use them from in my business and I couldn’t work without them, which is why I endorse them. So give them a call at 6 7 8 5 2 8 0 5 0 0. Tell them I sent you. If you’re shy, go to officeangels.
[00:29:40] John Ray: us and check them out. But I just encourage you to give them a call, explain what your problem is. and see how they can help. You’ll be glad you did. And folks, just a quick reminder. If you’re a small solo or small firm professional services provider, I’ve got a book coming out that might be for you. If you’re having trouble with your business development, your pricing, The book’s called The Generosity Mindset Method for Business Success.
[00:30:05] John Ray: Raise Your Confidence, Your Value, and Your Prices . This book is, will be available mid December, 2023. So if you’re listening to this show after that it’s out. Check it out. If you want more information, go to the generosity mindset. com to earn more. And I want to thank you, our listener, where this is show number seven.
[00:30:29] John Ray: I think something like that for North Fulton business radio. And we’ve only gotten this far because you continue to support us in the way you do. And I’m grateful to you for that.
[00:30:40] John Ray: You one of the things that you do always is you share the show. And I’ve heard this from listeners and thank you for that. You share the show when you have someone who’s been on the show, whose message you really like, maybe their product or service you really you think somebody else could use it or somebody like Randy has written a terrific book and you think somebody else needs to hear about that book.
[00:31:10] John Ray: You’ve shared the show. Continue to do that, please. That’s how we celebrate great business leaders in our community, like Randy. And others that we’ve had on the show and you help us fulfill our mission to be the voice of business in the North Fulton region. So for my guests, Randy Hain, I’m John Ray.
[00:31:29] John Ray: Join us next time here on North Fulton business radio.

 

Tagged With: Author, Being Fully Present, executive coaching, John Ray, Leadership, North Fulton Business Radio, Office Angels, Randy Hain, renasant bank, Serviam Partners

Transforming Can’t into Can: An Interview with Thom Michael Mulligan, Actor, Producer & Writer

November 22, 2023 by John Ray

Thom MIchael Mulligan
Hello, Self . . .
Transforming Can't into Can: An Interview with Thom Michael Mulligan, Actor, Producer & Writer
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Thom MIchael Mulligan

Transforming Can’t into Can: An Interview with Thom Michael Mulligan, Actor, Producer & Writer  (Hello, Self… Episode 33)

Host Patricia Leonard was joined by Thom Michael Mulligan, an actor, producer, and writer who shared his life journey from his childhood in Hell’s Kitchen to his acting career. Through his personal experiences and struggles, Thom emphasized the importance of perseverance in achieving one’s dreams.

He provided several examples of his own ‘Hello,  Self..’ moments that led him to seize opportunities and take risks in his acting career. He also shared practical advice for budding actors and filmmakers, highlighting the importance of networking and being proactive in seeking opportunities. Thom discussed his involvement in the New Hope Film Festival and stressed how being a part of a film festival can open doors for actors and filmmakers.

Hello, Self… is presented by Patricia Leonard & Associates  and produced by Arlia Hoffman in association with the North Fulton studio of Business RadioX®.

Thom Michael Mulligan, Actor, Producer & Writer

Thom Michael Mulligan, Actor, Producer & Writer

Thomas Michael Mulligan is an American actor, film producer, executive director, and playwright. He appeared in two plays, True West and Burn This, and Sweet Taste of Souls, a 2020 horror movie. Mulligan is executive director of submissions at New Hope Film Festival, wrote the play Just Dirty Laundry and won Best Picture for Callous at the Oceanside International Film Festival in 2009.

Originally from NYC, this veteran actor has worked in off Broadway productions, television, feature and short films. He is the founder of Film Dreams Entertainment. Mr Mulligan is also a co-founder and the Executive Director of Submissions for the New Hope Film Festival.

Besides acting, Thom also writes and has had some one act plays produced and wrote the full length play” Just Dirty Laundry” which received critical acclaim. Thom has also been involved in working with various charity groups.

LinkedIn | Facebook | Instagram |  IMDB

About Hello, Self…

Hello, Self… is a biweekly podcast focused on inspiring stories of turning dreams into reality. Join coach and author Patricia Leonard and her guests as they share life-changing Hello, Self… moments.

Hello, Self… is brought to you by Patricia Leonard & Associates and is based on the new book by Patricia Leonard, Hello, Self.., available here.

The show is produced by Arlia Hoffman in association with Business RadioX®. You can find this show on all the major podcast apps. The complete show archive is here.

Patricia Leonard, Host of Hello, Self…

Patricia Leonard, Host of Hello, Self…

Patricia Leonard is President of RUNWAY TO SUCCESS, a division of Patricia Leonard & Associates located in Nashville, TN.  She is a MESSAGE ARTIST speaker, career & business coach, author and magazine columnist.  Patricia consults with clients on leadership, empowerment, career management, entrepreneurship and the power of language.  Her work is focused on helping clients find their runway to success!

She has a professional background in management, human resources, corporate training, business consulting and talent development.   Patricia has worked with companies in the service, music, banking, manufacturing, publishing, warehousing, healthcare, academic, retail and financial industries, and has taught management classes as an adjunct professor.

Patricia has a degree in Human Resource Management, is certified as a Career Coach and Consulting Hypnotist and is MBTI qualified.

Her volunteer energies are focused on Women in Film and Television-Nashville, where she is a Board Vice President; Dress for Success as the Advisory Board President; and International Coaching Federation-Nashville where she held Board roles for several years.

Patricia is the author of Wearing High Heels in a Flip Flop World, BECOMING WOMAN…a journal of personal discovery, THE NOW, HOW & WOW of Success, Happenings, a full year calendar of inspirational messages and a spoken word album titled, I AM…

She enjoys songwriting, creating poetry and has written a one-woman show and artistic speech she performs titled Hello, Self…, about a woman in midlife reinventing herself, which led to her new book by the same name, available here.

On the personal side, Patricia, describes herself as a woman, lover of life, mother, grandmother, career professional and message artist; AND in that order!  Her goal is to continue inspiring others, of any age, to START NOW creating and expanding their Runway to Success.

She believes that life is a gift, the way we wrap it is our choice.

Connect with Patricia:

Website| LinkedIn | Facebook | Twitter | Instagram

 

TRANSCRIPT

[00:00:01]Patricia Leonard: Welcome to Hello Self. It’s a podcast focused on turning your cants into cans and your dreams into plans. I am your host, coach, and author, Patricia Leonard.
[00:00:24] Patricia Leonard: Well, hello out there, all of you. Hello, Self listeners and welcome today. I have a guest that you’re going to really enjoy. He has a lot of insights. He’s lived a life that he can share the struggles he’s had as well as the magic he’s created along with other people in his life. Remember that hello, self.
[00:00:50] Patricia Leonard: Hello, self. is a podcast about turning your cans into cans and your dreams into plans. And I am sure after this interview with my guest today, you will get those dreams that you’ve got on that Sunday shelf, take them off and get started on them. That’s our hope for you. So today I’d like to welcome Thom Michael Mulligan.
[00:01:20] Patricia Leonard: Say hello Thom.
[00:01:22] Thom Michael Mulligan: Hello and thank you Patricia for having me on your podcast.
[00:01:25] Patricia Leonard: I’m going to do just a little overview for the audience, just of your bio and then I’m going to let you take it from here and give us a little bit about your life journey from seven years old. So I’ll tell you more about that.
[00:01:46] Patricia Leonard: Thomas Michael Mulligan, or Thom Michael Mulligan, was born and raised in New York City’s Hell Kitchen. Now, this is very interesting. I’m learning as much from these individuals that I have on my show, as I’m sure my guests, or my audience is. Because I wasn’t clear about what Hell Kitchen was. I looked it up last night.
[00:02:12] Patricia Leonard: So it’s around Clinton, New York audience. I just wanted if you don’t know, I wanted you to know too. But anyway, Thom will tell you more about the details. But he was introduced to acting. At the age of seven, he is an actor, a producer, and a writer. And I’ll let him tell you how that all came about. He loves acting, he’s acted all over, not only living in New York, he moved to California 10 or 15 years later.
[00:02:45] Patricia Leonard: And he’ll give you some hello self moments. from his own journey as an actor, producer and writer. Okay, Thom, I’m going to turn it over to you. Tell us about your life journey and the celebrations and the wake up moments.
[00:03:04] Thom Michael Mulligan: I, as far as I grew up in Hell’s Kitchen, New York, very rough and tumble neighborhood.
[00:03:09] Thom Michael Mulligan: My father was a longshoreman. We were pretty poor. We lived in tenement buildings near the docks and it was a very today it’s a very different neighborhood, but back then it was very rough and tumble and I don’t know why when I was about seven, my mom said to me, hey Thommy, I’m having an audition for a play at the Hudson Field Theater.
[00:03:28] Thom Michael Mulligan: And I want you to come with me. I want you to see what it’s like. And my mom was a very talented actress. Then, so I went with her and it turns out there was a role for for a kid in the play and they said, Hey, would you like to be in the play? And my mom said would you like to be in the play?
[00:03:44] Thom Michael Mulligan: And I’m like, okay, all right. And so I had one line and it was a play called street scene. That took place in the thirties in New York. Now this was around 55, 54, 55, and it took place in the thirties called street scene. Anyway, my one line was, and I, she played my mom, Hey ma, give me a dime. I want to buy a cone, a dime.
[00:04:09] Thom Michael Mulligan: But it took place on the street scene, on the street, in front of these tenement buildings, and that’s what the play was about. And that’s basically how I got started acting. I was in, I think, two more plays with my mom, and then people saw me. outside of that in plays and cast me in other plays. So I did another three or four plays.
[00:04:28] Thom Michael Mulligan: But by the time I was 10, I was all about sports, baseball, hockey, basketball. And my dream was to be a major league baseball player and a pitcher. Oh, wow. But I think the seed had been planted all the way back then. And then my mom, my sister Kate was born in 1957. And after that, my mom stopped acting.
[00:04:50] Thom Michael Mulligan: Oh, interesting. So that was, I think it was more of a kind of a application for her. She just loved doing it. You know what I mean? It wasn’t, I don’t think she was really pursuing it as a career kind of thing. And yeah, so that was my start. And I guess it was always there. And I, when I started hitting my late twenties, I started thinking about it again.
[00:05:10] Thom Michael Mulligan: I started thinking about acting and I actually, when I was about, I was living in the city in New York and I picked up the backstage newspaper and I saw there was an audition for a play at this small theater. So I thought, Oh, I’m just going to go and audition for it. A hello
[00:05:26] Patricia Leonard: self, a hello self moment,
[00:05:28] Thom Michael Mulligan: right?
[00:05:29] Thom Michael Mulligan: A hello self moment. But the thing is, so I go, I did it only as a thing, right? I wasn’t looking to get cast. And guess what? I got two callbacks. They wanted to cast me in the play, right? So I said yeah, I thank you, but I don’t think I can, I could do it. I
[00:05:48] Patricia Leonard: gotta play hockey.
[00:05:50] Thom Michael Mulligan: I didn’t I didn’t do it.
[00:05:51] Thom Michael Mulligan: And anyway, I but by the time I was getting close to 30, I really started thinking about it more and more. And I finally moved back into the, into New York city in January of 80. And that’s how I got started with this crazy journey. Isn’t that,
[00:06:09] Patricia Leonard: We never know about the journey, the twists and turns of the journey.
[00:06:15] Patricia Leonard: What happened to your hockey at that point?
[00:06:19] Thom Michael Mulligan: Oh, I still played on and off. Actually, I was still playing baseball, too. I was playing independently. I played until I was about 35 and pitched in what they call independent ball. Yeah. Semi pro independent leagues. And, I played hockey, I continue with hockey and then I had to give it up for a while because I did have issues with a sort of asthma and breathing.
[00:06:39] Thom Michael Mulligan: And so I had to let it go. And anyway, at that point, I was starting to get more focused on the act. I was taking classes. I was, right away I started getting work on the soaps under fives. On all the different soaps in New York and I thought, Oh, this is going to be, this is going to be easy, but no, it wasn’t easy.
[00:06:57] Thom Michael Mulligan: You know what I mean? But it seemed okay. And then in this is in 1981, I was in a restaurant one night and I see this guy, tall guy, tall blonde guy. And he looks really familiar. We wind up getting in a conversation. His name was Rick Johnson. Turned out he was an actor. He had been in the business for about 25 years.
[00:07:15] Thom Michael Mulligan: character actor, a lot of guest star on tv shows. So he’s asking me, what do you know, what are you doing Thom? I’m taking classes, I’m doing this and that. Okay, let me tell you two things about this business. Number one, the business takes you when it wants you and not a moment before. And number two, and this is the killer, the business doesn’t care if you’re in it.
[00:07:36] Thom Michael Mulligan: What? He said, doesn’t care if you’re in it. So if you’re gonna be in it. Don’t complain about it. It is what it is. Because if you decide you’re not doing it anymore, there’s 1000 more coming Thomorrow. Oh, my God. That was like an arrow. What do you mean? It doesn’t care.
[00:07:52] Patricia Leonard: But you know what, Thom, those that is a strategic, um, that is a strategy that everybody should take.
[00:08:01] Patricia Leonard: It doesn’t matter if it’s acting or corporate America where I come from that business takes you where it wants you to go and the business doesn’t care if you don’t try. Oh my God, a lesson. Listen, everybody. That’s a fabulous lesson. You gotta be in charge of what you want to do. Okay, Thom, take it from there.
[00:08:24] Thom Michael Mulligan: So you have. Yeah. So with that, at that point, it was a hard hit to me. Thank you. Because I thought, wow, but I said, Okay I’m going to work hard. I’m going to continue to do this. And then another kind of a turning point was I worked at this restaurant Terra Nova. It was on 50 off of Fifth Avenue and 37 across from Lord and Taylor.
[00:08:44] Thom Michael Mulligan: Yes. And I was like a mater d three nights a week. Anyway, I had to wear a shirt and tie. Anyway, this waitress, Kathy Connors worked here, sweet lady. And she was from Indiana. I remember that. Okay. Anyway, she was, I don’t know what part, but she was from India. Anyway, she was the shop right lady. Now shop right was a huge grocery store chain on the east coast.
[00:09:09] Thom Michael Mulligan: Okay. She had a three year contract. She’s making 100, 000 a year. Okay. And she was still waitressing. So I said, Kathy, you’re the shop, right? Lady, why are you because I could lose that contract Thomorrow, right? I could lose the contract Thomorrow. So she said, that’s what I do. As it turned out about three months later, they didn’t renew her contract if the three years, right?
[00:09:31] Thom Michael Mulligan: Anyway, so one night we sit down after work and she said to me, okay, what do you want to do? What are you doing? What do you want to do? Ask do you wanna be a movie star or you wanna be an actor because you got the movie star looks you, you got, you have charisma, you’ve got the it factor. I believe you could go that way with your looks, but you could fizzle out pretty quick.
[00:09:52] Thom Michael Mulligan: Or do you wanna have a long-term career? And if you do. You’ve got to be really serious about it and you got to start doing theater. So what are you doing right there? She goes, so what is it? What’s it going to be? I needed no, no thinking. What’s it going to be?
[00:10:06] Patricia Leonard: Oh my gosh. She’s just like me. I say
[00:10:09] Thom Michael Mulligan: she nailed me.
[00:10:10] Thom Michael Mulligan: What’s it going to be? I said, okay, I want to be a really good actor. Okay. Then you know what you need to do. And actually her boyfriend, her fiance, Dan Moynihan. He came in one night. I met him. Do you remember a movie called Porky’s? Yeah. Then she goes, my boyfriend just signed a 500, 000 three movie contract to do three Porky’s movies.
[00:10:33] Thom Michael Mulligan: And he came in. I met a really sweet guy, really nice guy. And he did do the movies. I don’t know what happened to him after that, but he did do three. Or he’s movies. So interesting. Yeah. But Kathy I never forgot that. And I got to it, and I, I started doing a lot of theater and auditioning for plays.
[00:10:53] Patricia Leonard: And were you in those? You were in those movies. Porky’s? Yeah.
[00:10:57] Thom Michael Mulligan: No, I wasn’t in Porky’s.
[00:10:59] Patricia Leonard: Oh, okay,
[00:10:59] Thom Michael Mulligan: I didn’t. No, this was probably around 82, actually, probably more like around 82, I would say. Yeah, okay. When I met Dan and Kathy I’ll never, I can still envision her sitting there looking me dead in the eye and saying, what’s it going to be?
[00:11:14] Thom Michael Mulligan: Right now, what are you doing?
[00:11:16] Patricia Leonard: But that was a, yeah, but that was something that has stuck with you this whole time because we have to be committed because the business doesn’t care.
[00:11:25] Thom Michael Mulligan: So if you’re going to be like Rick Johnson said, if you’re going to be in it, go at it, work at it, work hard, so then the first couple of years in New York, I could not get an agent because all I had was my seven credits as a child.
[00:11:39] Thom Michael Mulligan: And they would say, yeah, you’ve got a great look. You look good. You need more credits. Go take more acting classes. Go do this. Go do that. Finally, I heard about an audition for a commercial for Cotyle and all, they were looking for a hockey player at Compton Advertising. I don’t know how, I can’t remember how I heard about it.
[00:11:58] Thom Michael Mulligan: That day, I went right over to Compton Advertising on 3rd Avenue, went up there, went to the creative department, and I said yeah, I’d like to drop off my headshot resume and a photo of me playing hockey, and I said, I’m a hockey player. I hear you’re casting a commercial. You need a hockey player. And the secretary said, yes, I’ll give this to the creative director.
[00:12:16] Thom Michael Mulligan: That afternoon, A couple hours later, I got a call from the creative director saying, Hey, we like your look. We want you to come to the audition Thomorrow. And so I went and it was a lot of dialogue and I, first I read and then they called me back again. And then finally, the third thing was. to skate.
[00:12:35] Thom Michael Mulligan: You had to see me skate, right? Because this was the lead in the commercial. Oh, yeah. So anyway, I show up for the audition that day. It was at the Sky rink in New York where I used to play and I get into locker room. I’m getting dressed. All of a sudden the sky walks in. The other guy was between me and him.
[00:12:55] Thom Michael Mulligan: A blonde guy. He comes in with the army duffel bag with hockey equipment, right? And I’m thinking, nobody comes in with hockey equipment in a duffel bag. Nobody, right? Anyway, he takes the stuff out. He’s looking at it. No, this is funny. He’s looking at it and he goes. Hey, how do you put this on? Yeah. And I knew right then he was not a hockey player.
[00:13:17] Thom Michael Mulligan: Anyway, we get dressed. I walk out, he comes out, his ankles are bending and the director and the producers are there and the creative director is there and they go, the director goes, wait, can you play hockey? No, but I didn’t think you’d find an actor who could play hockey. You know what? You’re done.
[00:13:34] Thom Michael Mulligan: Goodbye. You wasted our time. He was telling me to go out there and skate. I went out, skated around, a couple of laps, came back in and he goes, okay, we’re booking you. A national, co title and all commercial. On my own. aS soon as I left the rink, I went down to the phone booth and I called this agent.
[00:13:52] Thom Michael Mulligan: I don’t want to say, she’s still around. No, yeah. That’s okay. And I’ve been sending her my headshot and resume and calling her every three or four months and she, Thom, I keep telling me, get the, get more credits, get more work, get, develop a, her name is door. I said, Dorothy is Thom Mulligan.
[00:14:08] Thom Michael Mulligan: Okay, Thom. I’m very busy. What is it? I said, I just booked the national commercial. What about the national commercial? How did you do that? I submitted myself for it. Oh, and I said, so I’m willing to give you the booking. If you sign me and she said, really, you’ll give me the booking. I said, yes. When can you come over?
[00:14:31] Thom Michael Mulligan: I went over that afternoon and she signed me. That’s how I got my first agent and I gave her the booking. She was my agent for 10 years.
[00:14:38] Patricia Leonard: This is something I want to stop at. Do you hear what Thom is saying? Don’t let everybody, professional persons know, stop your life. Look at Taylor Swift. Look at Thom Mulligan.
[00:14:55] Patricia Leonard: They both got no’s and But then all of a sudden, they just on a whim, sometimes a hello self moment or an intuitive flash, he just went down and signed up. So audience pay attention to this. Nobody knows what your life is about. So follow through on what your feelings and your intuition tells you and go test it.
[00:15:22] Patricia Leonard: Yeah. Oh, Thom, very important.
[00:15:24] Thom Michael Mulligan: Interesting too, a little bit related to that. I had an actor friend who couldn’t get an agent, couldn’t get an audition. So I had an audition for, this is an 84. It was the smartest vitamins for the winter Olympics. It was a runner carrying the torch and the audition was in central park in New York.
[00:15:41] Thom Michael Mulligan: So I said to my friend, Hey, you know what? You want to come to the audition with me? Why? I don’t have an age. I said, look, come to the audition. If you book it. And it was through my agent, Dorothy, the one who signed me. If you book it, I don’t think there’ll be any issue. Is really you’re gonna bring? I said, Yeah, I’ll just say you came from my age.
[00:15:57] Thom Michael Mulligan: Anyway, I wanted booking it. I got it. He didn’t get it. I got it. But he was so appreciative. He said, Man, you made my day. You encourage me. I’m gonna I’m gonna really work harder now. I just was really down on myself. And but look, I try to help somebody and yet wound up helping me
[00:16:16] Patricia Leonard: that.
[00:16:17] Patricia Leonard: Okay. Another really important point, just because you’re like, this is to my audience. Thom is bringing up so many strategies and so many ideas for how to live your life for making your dreams come true. So he goes ahead and helps others. Not only does he learn for himself, but he helps others. So it’s about giving back to and helping others.
[00:16:46] Patricia Leonard: You never know. So it’s not only taking, it’s about giving too. So that’s a very important strategy,
[00:16:54] Thom Michael Mulligan: Thom. Yeah, that’s why I mean I continue to do that. I’ve always tried to do that. Let’s see what related to that. I continue to work, work on stokes and continue to do some theater.
[00:17:06] Thom Michael Mulligan: I, I had one stretch and I’ve never had the stretch before again, 83 and 84. I booked eight straight TV commercials. eight straight commercials I auditioned for. I booked.
[00:17:17] Patricia Leonard: Wait, did you do those yourself or did your agent get them for you?
[00:17:22] Thom Michael Mulligan: I’d say for at least half of them were through my agent and half of them were through my own efforts, which of course I gave to my agent.
[00:17:30] Patricia Leonard: Yeah, and don’t turn your life over to your agent or to a human resource person in corporate America or a coach. I’m a coach, but don’t turn your life over. Go after your life. Okay. Another important factor.
[00:17:45] Thom Michael Mulligan: Here’s the thing you can’t look. You can’t totally I know some actors that, who I won’t mention, but anyway they’re more waiting for the call from the agent.
[00:17:53] Thom Michael Mulligan: Yes! Yes! Look, you have to be proactive every day. Do something every day. Send out a headshot and resume. It’s easier today. You’ve got all the casting sites, right? Submit. Especially if you don’t have an agent. Put yourself out there. That’s how it’s going to happen. Yeah, you may get turned out.
[00:18:09] Thom Michael Mulligan: Most of the time you’re probably going to get turned down. I’ve been through so many auditions that I did not get. And there were times where admittedly I would wake up and go, you know what, maybe I’m not that good. Maybe, maybe I’m doing the wrong thing. But my father told me when I was young, he said, Thommy, the one thing you have is perseverance.
[00:18:28] Thom Michael Mulligan: You have perseverance. Very important. And I never forgot that. And then a friend of my father said that to me too. One day, I don’t know, he was my coach, baseball coach. And he said, Thom Mulligan, you, the one thing you have is perseverance. Don’t ever lose that. So yeah, I think maybe that’s what keeps me going.
[00:18:48] Thom Michael Mulligan: But again, I had my times where I said, you know what, I’m done. I’m not getting another headshot. I’m not taking another class. I’m done with this. And then, of course, the call comes, right? Yeah. Hey, Thom.
[00:19:00] Patricia Leonard: Yes.
[00:19:01] Thom Michael Mulligan: We got this role, and it takes you back in, you
[00:19:03] Patricia Leonard: know?
[00:19:04] Patricia Leonard: Yeah.
[00:19:04] Patricia Leonard: Thom is bringing up so many tips for you.
[00:19:08] Patricia Leonard: When you just about have given up, a hello self moment may come from somebody else. So we will all go through the journey of life that It’s not always a high. Sometimes it’s a low, he says, but his father said, persevere. So keep going after your dream. Yeah.
[00:19:28] Thom Michael Mulligan: Let me add this little story to it. And I use this as an encouragement.
[00:19:32] Thom Michael Mulligan: So one of my job, many jobs that I held, I bartended, I waited, I worked for three catering companies in New York. And for nine months, I had a job as a room service waiter at the New York Sheraton hotel. Yes. And I can tell you some stories about that, but we won’t go into that. But anyway, I worked there for nine months.
[00:19:49] Thom Michael Mulligan: And I had the four to midnight shift. So one night I come out and in front was the taxi stand. So I get in the first taxi. We start driving. Where are you going? Where? Where was going to anyway? Start talking. And I see on the life on the license in the taxi, it said Oliver Stone. No, where do you hear this?
[00:20:08] Thom Michael Mulligan: He’s got a safari jacket on. He said, yeah, I’m, I’m taking a class screenwriting class at NYU and got to pay the rent. And he said I was in the army in Vietnam. I said, I was in Vietnam too. Okay. Yeah. I said. I was on a platoon. He goes, I wrote this movie called platoon, but nobody wants it.
[00:20:25] Thom Michael Mulligan: Oh my gosh, nobody. And I’m not, this is a very true story. He goes, but nobody’s interested. And so we continued to chat and he wanted to know what I was doing. I said, yeah, I’m taking classes and, trying to work at the hotel, trying to pay the bills. And anyway finally got to where I was going and I said good luck, Thomas said, good luck, Oliver.
[00:20:44] Thom Michael Mulligan: And a year later, I see in the industry news, platoon is going to be made by, I think, paramount. So two sides of the story. The one side is I say to my friends there. I was in a taxi with Oliver Stone before he became Oliver Stone. But what I did not know he had already written. The movie did not express.
[00:21:06] Thom Michael Mulligan: and won awards for it. And here he was driving a taxi to pay his rent. And then he did. Platoon finally got picked up and it went. So I called my agent up Dorothy. And I said, Dorothy, look, there’s this movie platoon. I already submitted you for it. Okay, but let me tell you the story about Oliver Stone. Oh, okay.
[00:21:27] Thom Michael Mulligan: I’m gonna send him a note because I’m communicating directly with him, right? She sends him a note. He remembered. So I actually got to audition. I had two or three calls. I didn’t book it, but here’s the thing, around that time is when I was starting to have a lot of issues with my lungs and my breathing.
[00:21:43] Thom Michael Mulligan: And he said, if we book, if you get booked, we’re going to spend a month living in the jungle in the Philippines, right? Which is what he did because he wanted everybody to really be ticked off and really feel what it was like. I couldn’t honestly, physically at that time, I couldn’t have done it anyway, but he wished me the best.
[00:22:02] Thom Michael Mulligan: And The main thing about that story is here’s Oliver Stone. It wasn’t always Oliver Stone. So you could this director from I said, Why can’t you be Oliver Stone? You’re incredibly talented. You write direct your D. P. wHy can’t you be all of a stone? So anybody out there, how do you know you can’t be all of a stone?
[00:22:22] Thom Michael Mulligan: You can’t be Matt Damon or Ben Affleck or any of these people. Oh, my gosh. Why not?
[00:22:29] Patricia Leonard: Why not? It’s right, Thom. Why not? anYway. Oh, my gosh. I hope that This is going to get so many views, Thom, because these, especially in the Tennessee area, a lot of people are moving here now because of the industry, because of the opportunities here.
[00:22:55] Patricia Leonard: And we’re getting people from New York, from California, all over. And the opportunities that you may run into somebody driving a taxi or working at a bar, you never know who might be the next. So just keep I say to all of you listening. And Thom just confirmed all this with his story so far. Get out there and make yourself visible.
[00:23:23] Patricia Leonard: Open up to every opportunity that you can. I remember one time there was a gentle young man I was on the board of women in film and television here in Nashville and there was a young man that spoke and he was telling about his journey and trying to encourage people at the luncheon and he said, you know how I got into movie production and we, of course, we didn’t know.
[00:23:52] Patricia Leonard: He said I showed up at a film shoot and they said, what are you doing here? He said, I want to work. I want to work on this. What kind of background you got? In high school, I. Do you know that he ended up getting an opportunity in that? And he said, simply because I followed my heart and just went there and showed up and they liked the fact that somebody would come and just say, I have no background, but here’s how, here’s what I want to do.
[00:24:27] Patricia Leonard: And they took him under their wing and. He’s, now he’s doing his own stuff. So you just, oh my God, Thom, this is exactly what I wanted for my audience. Is a story like this that you’ve been sharing. So are there any one thing that I talked to you about before we got started um, is What is wonderful about your life so far?
[00:24:54] Patricia Leonard: How would you Say that this is probably the most wonderful parts of my life to this day in my journey In a lot of different directions. What are some of the most wonderful? Parts or
[00:25:09] Thom Michael Mulligan: okay, the one of the most wonderful things right now present day is that I am here with my family, my son, my daughter in law, my three, three granddaughters.
[00:25:22] Thom Michael Mulligan: And I feel much happier being here, being close to them now that I have in quite a few years. So that I need to say that. I love them. I love my son. My daughter was amazing. My three granddaughters, my little one, Millie, just three and a half out of here on Sunday. Anyway she’s a trip. I just, I love.
[00:25:43] Thom Michael Mulligan: So that’s To me, that’s a wonderful moment in terms of you’re asking about career wise. I would say in first of all, in 1986, I wrote a play called Just Dirty Laundry, a full length play, and I was living in New Hope, Pennsylvania at that point, which is a small town on the Delaware River, about 45 miles north of Philadelphia.
[00:26:05] Thom Michael Mulligan: It’s a very art history of the arts there. Anyway, I wrote this play and a friend of mine called the Citra. who owned the Topaz house dinner theater. I was walking down the street and I ran into me. He goes, what’s that? I was going to make a copy of the play. It was only 30 pages, right? He goes, I wrote this play called just dirty laundry.
[00:26:22] Thom Michael Mulligan: It takes place at Christmas Eve. Oh, I want to read it. No, I just need to make no, let me read it. He took it from me and he calls me later that day and he goes, I like it. I want to do it. Let’s do it, but you gotta make it longer. So the next two or three nights I got on there and I, it turned out a 75 page play.
[00:26:42] Thom Michael Mulligan: And he wound up producing it. And of course we had to do, as we were going through rehearsals, we had to do a lot of rewrites, but he produced it. I was in it as well, and it was critically acclaimed. And it was a pretty amazing experience, not only writing in it, writing it, but being in the play as well.
[00:27:02] Thom Michael Mulligan: And it was done in, in, in New Hope at his theater. And then it wound up after that, almost everything Paul did, he cast me in. And I, if I came to him with a play. He said, okay, let’s do it. I came to him with the Eric Boghossian’s Sex, Drugs, and Rock and Roll, 12 character one man show. I said, Paul, I really like this.
[00:27:20] Thom Michael Mulligan: I’d like to do it. He said, let me read it. Calls me the next day, he goes, let’s do it. Start prepping. Start learning the lines. I had 95 pages of dialogue, 12 characters, right? He produced that. True West. I wanted to do True West. Sam Shepard’s True West. He produced that twice. And other things that I wanted to do.
[00:27:39] Thom Michael Mulligan: So that was how important he was in my life because he was a great director. He owned the theater, he owned the dinner theater, and he gave me so many opportunities and that was, I would say, the core of my training at that time. Being given all those opportunities to do all these shows that I wanted to do.
[00:27:58] Thom Michael Mulligan: Yes. You know what I mean? So
[00:28:00] Patricia Leonard: you were in charge of your own destiny at that point.
[00:28:03] Thom Michael Mulligan: Was trying to make it happen, but he helped me, thank you so much, Paul, in case you watch this and he knows how much I appreciate him for what he did for
[00:28:12] Patricia Leonard: me. Yes. And you were co director an executive director, you were co founder and executive director of the festival.
[00:28:21] Patricia Leonard: Can you give us a little bit more about that?
[00:28:23] Thom Michael Mulligan: Okay. So the New Hope Film Festival, so how that came about was, that was in 2009. A couple of years before that, a friend of mine knew this family and she said their son has written four or five novels. He worked on Wall Street. He wrote a novel called Shadowfields.
[00:28:37] Thom Michael Mulligan: He wrote his first script from it. Could you help him? Could you give him some guidance? So anyway, I called him up and we started having conversations and I basically helped Doug to, to work on the script and and things like that, and that’s how Doug and I got to know each other. And then in April, I think it was April or May of 2009.
[00:28:58] Thom Michael Mulligan: I went back to New Hope for a visit and Doug and I went to breakfast and we’re sitting there in the Bridge Cafe up in Frenchtown, New Jersey, talking about the industry, right? How hard it is to get noticed, how hard it is to get work. And I was jokingly saying, yeah, I’m on the W list. He goes, the W list?
[00:29:14] Thom Michael Mulligan: I, yeah, Thom who? Anyway, and I said, and then somehow film festivals came up and New Hope. Again, it’s got the history of the arts and Doug kind of said maybe we could do a festival. I said I live in California now. So anyway, I left a week later. Doug calls me up and says, Thom, I went to my attorney.
[00:29:35] Thom Michael Mulligan: I incorporated the New Hope Film Festival. Let’s do it. Okay. And the right elements were there. Doug was 12 years, Wall Street, Wharton School of Business MBA, one of the two most brilliant people I’ve ever known. And one of the nicest guys. Okay. He had that side of the business acumen. And then I knew this industry.
[00:29:57] Thom Michael Mulligan: I knew about film festivals. So we spent the next year on the phone, setting it up and we launched it in July of 2010. And now we’re heading into our 14th year. In April, 2024 Hasn’t been easy. It’s a year-round thing to run a festival. But we’ve kept it going and it’s getting worldwide recognition.
[00:30:16] Thom Michael Mulligan: From the very first year we had people coming from all over the world to do all over India, China, Russia England.
[00:30:26] Patricia Leonard: And do they do their film or do they present what they’ve got? What is they submit.
[00:30:31] Thom Michael Mulligan: So the way film festivals work is you submit this thing called film freeway and so filmmakers submit their films to film festivals and festivals put their, put their info about the festival, what they’re looking for, when to submit, when the festival is, and so that’s how the submission started coming in.
[00:30:49] Patricia Leonard: So if any of you have a thought or show that you would like to, or a film that you would like to get noticed, just listen to what film festivals do. They give you the guidelines and then turn it in. What have you got to lose? Here’s the thing. Listen, you might be able to contact Thom now. Yeah.
[00:31:10] Thom Michael Mulligan: Oh, you hey, reach out to me on Facebook.
[00:31:12] Thom Michael Mulligan: But here’s the thing. Okay, so I know both sides ’cause I’m a filmmaker too. I submit films to film festival because some people have a kind of a negative connotation about film festivals. Yes. But here’s the thing, it’s not just the festival itself. I was saying to people recently, I said, look, even if you don’t have a film in the festival or don’t know someone that has a film, go to the festival for a couple of days.
[00:31:36] Thom Michael Mulligan: Spend a day, Hey, buy a ticket, spend a day, see some films, talk to filmmakers, talk to directors, producers. Network. It’s a great networking venue, even if you don’t have a film, right? And if you do have a film and it gets in, great, submitted, I, my one project, actually, this movie Callous, it’s a feature film I produced in 2007.
[00:32:00] Thom Michael Mulligan: Based on a true story about child abuse and family dysfunction, the first 23 festivals we submitted to, we got turned down, okay? And we thought, my partner and I thought it’s a pretty hard movie it’s based, it’s a pretty hard edged movie, and I said maybe we don’t have it, maybe it’s not that good, and then we decided, you know what, we’re going to do one more round of submissions.
[00:32:19] Thom Michael Mulligan: We picked 15 festivals, and the very next festival, the first one we submitted to was the Riverside International Film Festival in California. Not only did we get in, but it won best picture over films that had name actors. So 23 “no’s”, and the next one was, yes, it’s in best picture.
[00:32:46] Patricia Leonard: You’re right. Your father was right about you. Perseverance. You continue to do that. Maybe Thom will even run a workshop about how to in Nashville, about how to go about entering your film idea. Actually, I just did. We just, you just did a
[00:33:05] Thom Michael Mulligan: workshop. Yeah. And the Tennessee film community had a thing last weekend before last in Knoxville at Pellissippi state.
[00:33:12] Thom Michael Mulligan: They had all kinds of speakers and I came and spoke on film festivals.
[00:33:16] Patricia Leonard: Okay. We got to get one of those in that wasn’t in Nashville.
[00:33:20] Thom Michael Mulligan: They’re planning one in Nashville coming up.
[00:33:22] Patricia Leonard: Oh, they are? Fantastic.
[00:33:24] Thom Michael Mulligan: The next one is going to be in Nashville. Yes. It’s going to be promoted.
[00:33:27] Patricia Leonard: Watch out for it because if Thom’s connected, he can help you.
[00:33:31] Patricia Leonard: He’s got the background. And I, we just had a film festival here in Nashville. Yes. And I had producer and a director, film producer and director. Katie Allman is her name. Yes. And when I met with her, the first time, when I first met her, we met at Panera’s. Okay. Within Women in Film and Television. And so she wanted to show me a film that she had.
[00:34:02] Patricia Leonard: So she had just joined. And so we went down to Panera and… She had a computer with her and a cell phone. And I said, so you’re going to show me your film. So we looked at her trailer on the computer.
[00:34:21] Patricia Leonard: Correct.
[00:34:21] Patricia Leonard: Okay. Then, she said, Patricia, I shot this all on my cell phone. The whole thing on my cell phone.
[00:34:31] Patricia Leonard: And she said, my friend and I created the background. We created every scene, all the things. I said, KD, I’m blown away. It was it a short film? Yes. But she’s gone on and done a lot of things and women in film sponsored her on one of them through a nonprofit because it helped women in film. She has gone on and now everybody knows her name now here in Nashville.
[00:35:03] Patricia Leonard: And not only here in Nashville, she goes on and she’s won film festivals. I couldn’t believe a little cell phone she shot it on. So there, go out and just do it. Just go try it.
[00:35:16] Thom Michael Mulligan: That’s right. We get films every year. We’ve already gotten a couple of films this year that were shot on cell phones. Now, some of them were written, one we got a couple years ago.
[00:35:25] Thom Michael Mulligan: It was an amazing film, beautifully done, acted everything. We find out in the end it was shot on three cell phones, but the people who did it had a lot of years in the industry. They had it planned out, mapped out, shot lists, they knew what they were doing. I, it was amazing. Sometimes they come in off cell phones and you can tell they’re not, they’re not there, but So people are shooting amazing stuff on cell, especially the iPhone.
[00:35:51] Thom Michael Mulligan: And
[00:35:51] Patricia Leonard: the whole thing about it for me is to get it up there and you, it may not be top quality as far as the the look of it. However, it may Say you’re a producer. I can never know that you’re a writer And this is a great subject so it may not I just did. TV shoot at a local thing with my high heels cabaret.
[00:36:20] Patricia Leonard: And I remember the person who directs that studio said to me, Patricia, don’t worry that it’s not perfect this first time, at least you stepped out. And it’ll get better each time. That’s right. These are the things that this is what Thom is confirming to all of you. If you have this desire and you’ve got hello self moments that say, I’m going to start it now, I’m taking that off of my someday shelf and start it.
[00:36:49] Patricia Leonard: Now, then right here is a resource. KD almonds, a resource, a kneecap. studios here in Nashville. A great starting resource. So there’s all it’s all over. Just go step out and persevere like Thomas been
[00:37:06] Thom Michael Mulligan: saying. Let me add to on callous. And so that’s the first movie ever produced. I didn’t produce a short film.
[00:37:15] Thom Michael Mulligan: I produced a feature film. Okay, now I would suggest Do a short film first, because I, this was back in 2007, okay, I met this guy, Joey Linai, he wrote the script based on his life story, about a very abusive, dysfunctional family, and it was very raw and real, and I thought, this is a story that should be told, because it could be helpful to people, even though it’s very hard.
[00:37:41] Thom Michael Mulligan: Anyway, long as it is. We decided we’re going to do it. We had no money. We went to investors. Investors said, yeah when you have a budget and you’re ready, come back to us. And it was almost a year and a half later, because we both kept getting booked in work. And finally, it’s okay, are we going to do this or not?
[00:37:57] Thom Michael Mulligan: Because we could wait another 10 years and we shook hands. Remember, we shook hands on it. And in front of it, we had lunch in Burbank and we’re standing on the marquee of a movie theater and shook hands and said, we’re going to do it. And I said, I never, I said, Joey, I want you to look up on that marquee, right?
[00:38:13] Thom Michael Mulligan: I’m going to tell you, we’re going to see Callis on a movie marquee. He was okay, whatever, right? Anyway, sure as shootin one of the festivals we got into was the Indie Fest USA at Downtown Disney. We got in and we show up for the screening and it was an AMC theater and on the marquee was one of the movies was callous.
[00:38:39] Thom Michael Mulligan: He stops. He goes, getting chills. I, okay. All right. When you say, I’ll believe you from now on, whatever you say. Okay. There it was. And it won best picture at that festival. Okay. And it out of, and again, beat out films with name talent in it. And it wound up winning, six, I think six or seven best picture awards at festivals after being turned down by 23 festivals initially.
[00:39:09] Thom Michael Mulligan: So now, was it artistically successful? Yes. Was it financially successful? No, never made a penny on it, even though it got on. 35 cable outlets in the US and Canada for two years. Okay, never made a penny on it. Artistically it, it was an amazing experience, right? I learned a lot and it gave me some cachet because now all of a sudden I’m a multi award winning movie producer, right?
[00:39:37] Thom Michael Mulligan: Big deal.
[00:39:38] Patricia Leonard: No, but that’s exactly, yeah.
[00:39:40] Thom Michael Mulligan: People started coming to me. I got this movie, but nobody has money. They come to you with a script. They go, Hey, I read some of them go, yeah, it’s really good. You have money now. When you get money, when you raise funds and I can help you because I’ve connected to a lot of talented people, the hardest thing doing this business raise is raise money and make money back.
[00:40:00] Thom Michael Mulligan: Those are the two hardest things to do. Once you raise the money. Now, how are you going to make the money back? Yes. Yes. Okay. Because I would say, hopefully I’m not out of hand here, but most of these indie films do not make money. Yes. You need to have at least one good name actor or actress or a name director, and not only that, but the right name, the ones that have, sorry, but this business is who has the most value to a distributor.
[00:40:26] Thom Michael Mulligan: I’m sure you know this, right?
[00:40:28] Patricia Leonard: It’s the same thing in business. In any kind of business. Yeah. Yeah. Yeah. You
[00:40:32] Thom Michael Mulligan: gotta, that’s part of it. And did Callis get me work? No, but it opened a lot of doors and to this day, it helps. Yeah. Yes. You know what I mean? That’s, from two, it released in 2009.
[00:40:46] Thom Michael Mulligan: I
[00:40:47] Patricia Leonard: think there are so many pearls of wisdom that you have given us today, Thom, the listeners about specifically the film industry, but not only that, just personal commitment is very important, and you have stressed that and. Another point you’ve stressed is following your heart and reaching out.
[00:41:12] Patricia Leonard: If you think you have no chance, go and see. You never know. Step up. You never know. Yeah, just go. No, it’s true. You don’t, go tell somebody your dream. I just was on a panel recently, or emceed a panel recently, and they were telling me what all they wanted to do with their, they were writers, book writers, and what they wanted to do, and I said, so what are you doing to get out there?
[00:41:39] Patricia Leonard: You just can’t sit in your living room and say Okay, I want this. I want that. You got to take a step toward it. And that’s what Thom has been stressing all day. And so I’d like to bring this to a close just because I think the things that you have shared are going to be some things for people to work on.
[00:42:02] Patricia Leonard: If. If you’re committed, if you’re not, then find another career or another journey that you feel more committed to. Because Thom has tried to tell you the good news and the bad news.
[00:42:17] Thom Michael Mulligan: Did you see Untouchables? Did you see the movie Untouchables? Yes. Okay. With Kevin Costner? Yes. Okay. And Sean Connery.
[00:42:24] Thom Michael Mulligan: When Sean Connery’s shot, and he’s dying in Kevin Costner’s arms, right? Yes. And they’re going after Al Capone, right? And there. And this, I use this moment and he says to Ke he’s dying and he says to Kevin Costner. What are you prepared to do that struck me as an actor as okay, what am I prepared to do as an actor?
[00:42:44] Thom Michael Mulligan: Like how hard am I going to work at it? I know it didn’t mean it in the moment, but it was like, what are you prepared to do to get take down Al Capone? What’s your commitment? Yes. I always think on that moment, what are you prepared to do? sitting in the house.
[00:43:00] Patricia Leonard: So that is a nice way to leave this. What are you prepared to do?
[00:43:07] Patricia Leonard: What are you audience? This is to you. What are you prepared to do to Make your dreams come true. So Thom, I’d like to tell leave the audience it. Would you be open to connecting with somebody if they wanted to connect? How can they connect with you? And if they can email,
[00:43:28] Thom Michael Mulligan: they can email me at Thomichaelmulligan.
[00:43:29] Thom Michael Mulligan: com. My act, my name, just like that, or, find me on Facebook. Send me an instant message. Yes. And also, I’d like to say this, too, about the Tennessee Film Community. Their goal of the Tennessee Film Community and Tony Caudill is to connect people, to create, collaborate, and make, do projects, okay? And the way to do that is come to these events, meet people, because things are happening.
[00:43:55] Thom Michael Mulligan: When you gather with people, a friend of mine in California used to say, Thommy, you never know who’s sitting to the right, not only who’s in front of you, you never know who’s sitting to the right or left of you. And it’s true. You might be sitting next to, Steven Spielberg. You don’t know. Go to these events.
[00:44:12] Thom Michael Mulligan: Come out to the events. There’s gonna be one in Nashville. Come out. Meet people. You know what I mean? Tell people what you do. Find out what they do. You never know what might happen. Anyway, I’ll leave it on that.
[00:44:22] Patricia Leonard: Take a cab. You never know. It might be Oliver Stone driving that cab.
[00:44:28] Thom Michael Mulligan: That is the
[00:44:29] Thom Michael Mulligan: most amazing thing.
[00:44:30] Thom Michael Mulligan: I’ll never forget that. He’s so chill. And he had won an Oscar. Yeah, express and didn’t say a word about it didn’t say one word
[00:44:38] Patricia Leonard: about it. Okay. We could talk forever and we just may do another one later on about another subject, maybe one of your films that are coming out or a workshop that you have coming up.
[00:44:51] Patricia Leonard: But for now, as always, I’d like to say this is Patricia Leonard, your podcast host for HelloSelf. Thank yoThomTom. For your insight, your ideas, your strategies, and to my audience, keep dreaming.
Thank you for joining Hello Self today, and may it offer insight and inspire you to stay on your runway to success. Like, share, and subscribe, and remember this, keep dreaming.

 

Tagged With: Actor, Hello Self Moments, Hello Self Podcast, New Hope Film Festival, Patricia Leonard, Patricia Leonard & Associates, producer, Thom Michael Mulligan, writer

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