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Search Results for: kids care

Be A WBE That Leads Without Losing Herself

August 19, 2025 by angishields

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Women in Motion
Be A WBE That Leads Without Losing Herself
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In this episode of Women in Motion, Lee Kantor and Renita Manley welcome Lisane Basquiat, founder of Shaping Freedom, to discuss how women can lead without losing themselves. Lisane shares her journey from corporate executive to coach, emphasizing the importance of self-awareness, boundaries, and intentional self-care. She introduces her six-week online program, “Shape Your Foundation Core,” designed to help women align with their values and cultivate joy. The conversation offers practical strategies for balancing leadership and personal well-being, encouraging women to create harmony in their lives and lead authentically.

Shaping-Freedom-logo

Lisane BasquiatAs the founder of Shaping Freedom®, Lisane Basquiat guides individuals, entrepreneurs, and leaders in breaking generational cycles, healing emotional patterns, and stepping fully into who they’re here to be.

She’s also the owner of Hera Hub Carlsbad, a coworking space and business accelerator that supports women-led businesses through strategy, community, and purpose-driven growth.

With certifications in NLP (Board-Certified Master Practitioner & Teacher) and professional coaching, Lisane blends strategic insight with deep personal development. Her approach is grounded in truth-telling, legacy work, and the belief that when we change the relationship we have with ourselves, we change everything.

In parallel, Lisane serves as co-administrator of the Estate of Jean-Michel Basquiat, stewarding her brother’s legacy and co-curating the Jean-Michel Basquiat: King Pleasure© exhibition to share his story and genius with the world.

Whether in the boardroom, a workshop, or a moment of stillness, Lisane’s mission is the same:
– To help people reclaim their power and live lives that feel aligned, whole, and free.
– To help people improve the quality of the relationship they are in with themselves so they can show up more powerfully in the spaces that matter to them – with family, at work, and in community.

Connect with Lisane on LinkedIn.

Episode Highlights

  • Challenges women face in balancing leadership and caregiving roles.
  • The importance of self-care for women in leadership positions.
  • Signs that indicate a woman may be losing herself in her roles.
  • The impact of hustle culture and technology on personal well-being.
  • Strategies for setting boundaries and prioritizing personal needs.
  • The concept of harmony versus traditional work-life balance.
  • The significance of living in alignment with personal values.
  • The role of community and support in personal and professional growth.
  • Tools and questions to help women regain control and clarity in their lives.

Music Provided by M PATH MUSIC

Transcript-iconThis transcript is machine transcribed by Sonix

 

TRANSCRIPT

Intro: Broadcasting live from the Business RadioX studios. It’s time for Women in Motion. Brought to you by WBEC-West. Join forces. Succeed together. Now here’s your host.

Lee Kantor: Lee Kantor here with Renita Manley. Another episode of Women in Motion. And this is going to be a good one. But before we get started, it’s important to recognize our sponsor, WBEC-West. Without them, we couldn’t be sharing these important stories. Today’s episode is be A WBE that leads without losing herself. And our guest today is Lisane Basquiat with Shaping Freedom. Welcome.

Lisane Basquiat: Thank you so much. I’m so happy to be here.

Lee Kantor: Renita, this is going to be a great episode. This is an important topic.

Renita Manley: Yeah, it really is. I’m really happy to have Lisane in with us today. She is going to be helping WBEs learn how they can be leaders without losing themselves. Because a lot of our wives are moms. We’re caretakers. Some of us have 9 to 5 jobs, and we’re also involved in communities or they’re also involved in the communities. So Lisane is going to definitely be here to give us some tips and some guidance to show us how to be that leader without losing who we are.

Lisane Basquiat: I’m really excited to be here today. Thank you. Thank you for having me. Thank you for inviting me.

Lee Kantor: I guess we wanted to share a little bit about the background of your work, and, you know, the kind of the work that you do every day.

Lisane Basquiat: Absolutely. So I am a former corporate executive. I was in corporate working primarily in project leadership and leading these very large, enterprise wide organizational change management projects, along with technology and that kind of thing. And I fell into coaching while doing that, and very soon after decided that I could do the best work. If I were to step outside of corporate and do the work of helping people to fill or resolve the gap, the delta between what they want and where they actually are. And so I took my coaching and took my, uh, corporate background, the deep knowledge that I gained there and started a company called Shaping Freedom. And the goal and intention shaping freedom is to help people to contribute more positively to their environments, whether it’s professional or personal and really specifically within their families, because I think that that’s where everything kind of starts and ends. And so the work that we do is to help people to be in better relationship with themselves as they’re navigating their work and navigating the challenges that life presents to us always.

Renita Manley: That sounds really good. So it’s 2025. We’re about to go into the fall and holiday season. Let me ask you a question. How do you see women right now losing themselves? Like what’s what are some signs that you’re you you’re lost yourself. You’re gone. You just completely lost yourself.

Lisane Basquiat: The biggest sign, and that was kind of the point for me, is when you realize that you are doing more for other people, that you’re open and willing to show up more for other people. And as the shiro and other people’s lives in a way that you’re not willing to do so for yourself. That was a turning moment for me. I was in a really busy day working in corporate at the time and had like a chat going and a meeting going and and had this one moment of realization that as a mother, a very busy mother, mother to two children, as a wife at the time, as a colleague and and running a business, um, in parallel to my corporate role, I was showing up for every one of those roles and wanting to do it exceptionally well. But the one person that was on in my life that I wasn’t willing to step onto the stage for was myself. Uh, and so I think that in 2025 and this is like 20 years later, this is still the, um, position that so many women and so many professional women find ourselves in. We do all the things for everybody, and we expect ourselves to show up fully for these goals and objectives that we have. But if we don’t take care of ourselves, we are, first of all, not modeling for the people that we care about. What what life can look like when we’re willing to take care of ourselves. And and we’re trying to really pour from an empty cup. And I know that sounds cliche, but I really believe that we need to learn how to type a differently.

Lee Kantor: So what do you see as a as like something actionable for an individual? Like how are they recognizing that this might be them, that they might be the the person we’re speaking of? Are there some symptoms, some signs, some signals that are clues that lets a person know that they haven’t been kind of in balance or in harmony with, you know, kind of being the them that they want to be?

Lisane Basquiat: That’s a great question, Lee. The first is when you find yourself stepping away from what you know, you truly believe in meaning when there’s a misalignment from your values. If your value is family. If your value is getting things done with authenticity and you find yourself kind of stepping away from that, that’s probably one sign. And that’s kind of like a sign to the extreme. But it happens in little ways. It’s when you, uh, choose to, um, do more than, you know, you actually can accomplish when you’re feeling overwhelmed is a good one. Uh, if you find yourself losing passion for something that you know is truly, truly important to you, when another sign is when you see that the relationships around you are starting to suffer because you are kind of out of harmony with the things that are important to you versus the things that you also want to accomplish. Uh, another sign of getting to burnout is when you, um, find that you’re not doing things that are fun anymore. Like when you just don’t have time for the things that keep you going. For me, it’s when I go weeks and weeks and weeks of just sitting in front of a computer or thinking about just work, just the things that I know I want to accomplish professionally and, and find that I have weeks and weeks of not being in contact with people that are important to me.

Renita Manley: Oh yeah, that definitely.

Speaker5: Sounds familiar.

Renita Manley: Especially to me. I’m really bad at myself. All I have to ask you this, I do feel like a lot of babies and small business owners. We do know about burnout. We know about being reactive versus being intentional. But yet we all find ourselves in this cycle of pouring more than what we have to offer. So how can we stop that from even happening in the first place? I know we you just talked about the symptoms of it, but how do we actively go about stopping ourselves from putting ourselves in that bad place in the first place?

Lisane Basquiat: Yeah, I think that I think that a lot of, uh, a lot of what gets us to that place is this deep seated belief that we have to prove something, that we have to prove something to people outside of ourselves that we can’t say no. That say that being selfish is a negative thing. And, uh, and that when it comes down to a choice between ourselves and what someone else needs or wants in that moment that we choose, that we have to choose that other person. So the ways to put a stop to that is a to make sure that you’re clear about what your priorities are, what’s important to you. Very often we set off into our day with our list of 3 to 5 things that we’re going to accomplish for the day. And before you know it, we’re responding or reacting to a sense of urgency that’s coming from other people. Everyone’s trying to get all their things done. So I think it’s really important to make sure that you’re very clear about what you are going to accomplish, and that you stay focused on that, and that takes practice. Another thing that you can do is to take a break, take a moment. You don’t have to. And I know some of this sounds overly simplistic, but it is. It’s these little teeny steps that get us into that ditch of burnout that we really have to watch.

Lisane Basquiat: So one is making sure that you take a couple of minutes to just breathe in the middle of the day, or if something when something happens, making ensuring that you give yourself time to process the information that’s happened. And a really good thing that I want to share with all of you is three questions that you can ask yourself when you’re confronted with a situation where you know that you’re doing a little more than you should be doing. The first is what’s really going on here, right? So when you’re really busy, when you’re feeling overwhelmed, and those moments where you feel like you’re being pulled in a thousand different directions, as many of us are while we’re working and also dealing with our families and different things that are going on. Taking a moment to stop, to ask yourself what is really going on here and giving yourself a second to actually hear the answer. Sometimes what’s going on is that you’ve had back to back meetings every day for seven days in a row, and you just need a break. Sometimes what’s really going on is that you’re saying yes to projects, or to doing things that you just simply don’t have the bandwidth to do. So taking a moment and asking yourself, what’s going on here? Can have incredibly positive, um, an incredibly positive impact on the moment.

Lisane Basquiat: The second question is, is this thing mine or is it theirs? Someone comes to ask you for something. Sometimes we get sucked into getting involved in something that, quite frankly, is not ours. So taking a moment to really ask ourselves whether this is for us or whether it’s for someone else, or is there someone else who can do this thing for us? And then the third thing is to ask yourself the question of what is really the truth here. Um, it’s a it’s a very powerful question because a lot of times when you ask yourself what the truth of a situation is, it cuts right through the things that you believe you have to do or the things you believe that you should do. And it gets down to what is real for you if you’re going to take the proper care of yourself that you need to in order to really accomplish the things that are important to you. We go through the week and very often we accomplish a lot of things for a lot of people. And if we’re not prioritizing our piece and prioritizing ourselves as the ones that we’re expecting to drive this car, we wind up places that we really don’t intend to be.

Lee Kantor: Now, do you think that, um, this kind of hustle culture and grind culture is really not working out for a lot of folks that were being kind of, uh, slaves to our, our devices and our tools. And those are are engineered and designed for just continuous use. You know, they’re made for you to scroll forever. They’re made for you to you know, your job nowadays is for 24 over seven. Everybody has to be working nowadays. Uh, but don’t you have to kind of learn how to take control of some of these devices and have them start working for you again, like they were originally designed to do.

Lisane Basquiat: Lee, thank you so much for bringing that up. I yes, I was traveling, as I mentioned to you all before we started with my granddaughter, uh, over the last couple of days. And she’s eight and at one point she held up her iPad and were on the plane, and she had, um, uh, her mom, my daughter had put a little limit on her phone on her recording in progress. And so it said, uh, and so it said screen like screen limit over or something. And I think that that’s just it, where we learn how to be great friends to other people. We have to learn how to be great friends to ourselves. We’re amazing parents, most of us to other people. We really have to learn how to parent ourselves. We have to put limits on the amount of time that we’re willing to scroll endlessly. We have to move ourselves away from that. And sometimes it’s harder to move away from something that it is than it is to move toward things that bring you joy. If what you’re looking to do is to relax, and if part of that is checking in with people that you care about or looking to see what’s going on on the internets, do that for a limited amount of time and get rid of unfollow.

Lisane Basquiat: Do not like the things that are not bringing you joy. The things that are that are making that relaxation time harder than it really needs to be. We don’t. These are just suggestions. These are suggestions that we look at the endless bits of information that are scrolling out there. We have the ability and if we want to be in internal congruency, it’s important for us to make the decisions and take conscious. Take a conscious moment of decisiveness about what it is that we’re going to allow in to ourselves and what we’re not going to allow. And scrolling about all kinds of the horrific things that are happening are just not, um, helpful. And you know it in your body as you’re scrolling, as you’re going through your scrolling. Pay attention to what you’re feeling. And when you’re feeling crappy, get rid of that. So that’s a great question, and I think that more of us need to understand that, uh, these devices are tools. They’re tools for us. And I think we’ve turned it around. We have it a bit twisted.

Renita Manley: It sounds really good. And it makes a lot of sense that, um, we’re supposed to be taking advantage of these devices, but, yeah, it seems like we’re allowing them to take advantage of us. So I do want to also ask you something. Um, for lack of better words, you you’re presenting yourself as a vessel of information for. For small business owners, for babies alike who are trying to ground themselves. If I might ask what? What makes you the special vessel that can deliver such a powerful word to our babies who might be feeling like they are losing themselves or they might need a stronger foundation? How are you qualified? What makes you the one to to break through and tell us what we already know? But we’re just not listening? Yeah.

Lisane Basquiat: Uh, that’s another great question, Renita. Um, what makes me the the guide? I would see myself more as a guide because we all have to do our own, our own work. And what makes me credible in sharing that is a I have 23 years of experience working within a corporate environment. I know what it looks like to work these 12 14 hour days to that to to be, to multitask. To do this as a mother, to do it as a former wife, and to want to do every single thing excellently. I so that’s what has me understand what it’s like to live the life of a very busy entrepreneur. I’ve been an entrepreneur since 2008 full time, and so I know what it takes to navigate the nuance of entrepreneurship the feast, the famine, the, um, the work ethic that it takes, the hard work that it takes. Most of us who are entrepreneurs have that locked down. You don’t need me to tell you about that. What I can help you with is how to bring quality into your life experience I can help you with. How do you shape a foundation? A personal foundation that has you rooted in what your values truly are, what a boundary is, how to set one with yourself, and how to set one with other people.

Lisane Basquiat: I can help you to understand what the strategies are that you’re currently running in your life, that are getting you, the results that you want to have, and the strategies that you may be implementing on autopilot that are getting you to the places that you don’t want to be. Um, ineffective relationships, horrible communication, um, uh, not standing in your truth and your power and your confidence as you’re navigating your role as an entrepreneur. What I can do is help you to get to a place where you are confident about your ability to navigate the emotional and mental aspects of life. And what makes me credible is that I am not just hanging a shingle and saying that I know how to do it. A I’ve done this work myself. There’s nothing that I’m teaching that I’ve not tried and mastered for myself. I am in this practice right along with everyone else. I am a certified coach and have been for many, many years. I am an advanced practitioner and teacher of neuro linguistic programing, which is NLP that a lot of folks have heard of, which is really just the ways that we use language to program the our, our brain waves and I’m sorry, language to program our, um, psychology and the ways that we actually show up in the world and the ways to use language to deprogram the things that take us away from where we want to be.

Lisane Basquiat: Um, I am a teacher of that. I am an advanced practitioner of it. I’m an advanced practitioner of theta and a slew of other things that I bring to the table to ensure that I have more than enough in my toolkit to support very busy, very accomplished, very smart, very intentional women just like myself. I’m doing the work too. It’s a practice. And I also know the difference between showing up in the world as a person who is unhappy and unfulfilled, even while grinding away, hustling away, wanting to have all the best relationships, business results, family, and the folks who are willing to do the work to actually get themselves there. So I’m in it. I’m in it with you. I’ve been there. I can share more about my story and the ways that these tools have helped me. Once we get into a room but I want us, I believe that we can more positively contribute to ourselves and to our families, to our neighborhoods, to our state, to our country. And I think that it all starts with ourselves. And so if you’re willing to do the work, I can get you there. And I have lots of experience doing it.

Renita Manley: I once heard Shonda Rhimes say that years ago when she was scandal, scandal was extremely popular. Shonda said that when she is in season and she’s writing, she’s not going to be the best mom, and she has accepted that. And then she said, then she is being a great mom and and therefore her family. Then the producers and directors are going to be upset because she’s not going to be showing up there. What do you feel about how she’s balancing that thing? Well, that thing called life and how? Well, what do you think about her approach? I just wondered.

Lisane Basquiat: About. Yeah, about what she’s saying. I think it’s a very common challenge that a lot of people put themselves. I think it’s an illusion. I think balance is an illusion. When I was in corporate, that was all. That was the corp speak. It was, you know, work life balance, work life balance. And then someone told them, I heard someone say something years later, and it was that there is no such thing as work life balance. There’s no such thing. There’s harmony. Right? What we can do is we can get to harmony, especially for those of us that don’t have lives that are so prescriptive, where it’s like you spend eight hours working, you spend eight hours doing other things, you spend eight hours sleeping. That just is not the reality for most people either, within corporate and certainly not for folks who are entrepreneurs. Right. So if you’re looking for work life balance, you’re always going to fail Because life does not work out that way. You can line it all up and then one kid gets a cold, it throws off the whole thing, or you have a teenager who needs you and it’s going to, you know, pull your energy there and throw everything off else off. What you can do. And what I strive for is harmony. And what that means is I know what my priorities are, and I know within my priorities the difference between, uh, I have adult children now, but the difference between someone who just needs something from me, um, and someone who really needs me and all of me in that moment.

Lisane Basquiat: And so I know what’s important to me my children, my family, the friends, my community are, are so important to me. And I also know how important my work is to me. And so I’m showing up 100% for everybody with 100% of myself. And what that means is that AI, in learning and setting boundaries and in speaking clearly and in communicating with people. It helps me to get myself out of this illusion that I can break myself into very neat quadrants and be everything for everybody. I can show up here for you in this conversation. Me, Lee and Renita having a great conversation. I am right here. If one of my kids called with something big that was going on, I’d probably ask you to hold for a second so I can deal with that. But I’m here with you. I’m not thinking about the other things that are going on, because guess what? When we hang up, those things are going to be there waiting for me. And I’d rather be in communication and connection and present with this conversation here so that we are all where the three of us are creating a space that’s going to be helpful to other people. There’s enough time. We believe that there isn’t, and there is enough time for the things that are important to us. And some of the things that we spend our time doing are not like other people’s agendas, other people’s sense of urgency, other people’s, you know, antics online.

Lisane Basquiat: If we don’t have time to actually scroll for those. Learning how to set boundaries, understanding what your values are and how to live in alignment with those, um, healing up the parts of ourselves that are running the show in a way that we don’t want our show to be run, and forgiving what needs to be forgiven in the past so that you can clean up the space between yourself and your past, and the space between where you want to be and where you are, enough so that you can bring 100% of yourself into, uh, into your future and into your present And the ultimate thing is joy. And I think that’s something that we believe is nonsense or or fantasy. And I am here to tell you that you can live in joy. There’s a difference between happy, which is maybe what happens when you’re at a club or a party or, you know, hanging out with friends and joy. Joy is I know that I can handle anything that’s coming my way. I know I’m in the driver’s seat of my life. I have quality relationships with every single person I’m in relationship with. Doesn’t mean everything’s rosy all the time, but it means that I know that I’m doing the work to bring quality into my life. And the more you bring it towards you, the more joy you feel and the more peace you feel. And that’s what most of us want now.

Lee Kantor: To lead a life that is closer to joy or includes joy. Uh, can you talk about the six week online experience shape your foundation core that you’ve created just for web, uh, West certified women entrepreneurs? Uh, because I think it’s so important. We’re touching upon a little bit now, but this six weeks online experience is going to really go deep and really give, uh, make an impact on a lot of people. So can you talk about what your objective is for that course and also how people can sign up?

Lisane Basquiat: Absolutely. Um, so my objective is for us to spend six weeks, it’s two hours a week. I think one of the sessions is 2.5 hours, and there are two hours a week over a six week period where we are going to go really, really deep into who you are, what you want, what’s standing in the way, what your beliefs, what the beliefs are that are helping you to accomplish the things that you’re accomplishing. So we’re going to look at what’s working for sure. And we’re going to do more of that. We’re going to look at the things that are not working. And I’m going to teach you how to release those things from the story that you’re living out every day. We’ll look at some programing, meaning how are you, how were you programed and how are you programing yourself toward having the results that you’re having right now? We’ll look at patterns. We’ll look at limiting beliefs. We’ll look at um, uh, as I mentioned before, your values, what do you value and how you actually bring connection between what you value and what you want and what your actions are every day in support of that or taking away from it. We’ll look at the behaviors that, um, that you’re putting into your life story and, and the behaviors that are getting you. The results that you are that you want to have will go through. Some of it will be looking at energetic systems as well. The energetic systems, the chakra system within our systems that help us to get clear about where we are in different facets and aspects of our lives, we will. It’s it’s a journey. It’s an incredible journey of doing what they do. When you build a house, it’s like the potting, making sure that the potting is all taken care of.

Lisane Basquiat: You can’t. It’s not about going in and blowing everything up. It’s about taking a look at things one piece at a time and making sure that you have a strong, clear foundation and that you’re not operating simply from your will, but from an undercurrent of confidence and knowing that you have the tools that will allow you and get you to a place that you truly want to be. Um, many people have gone through this program. The results have been incredible. It’s a safe environment. This isn’t about walking out feeling heavy or any of that. It’s about getting in. We’re going to do the work together, and you will leave with a completely new and fresh approach. There’s not any one way anyone who says there’s like this one program that’s the end all and be all. I don’t know that that’s true, but what I do know is that this is a program that is developed with you in mind. I know what this world looks like. I know what it feels like, and I know that I have watched myself, and the clients that I’ve worked with over decades go from being resentful, overwhelmed with anger as their home, emotion, Motion frustrated? Um, not maybe putting all of their intention and attention into work because they, um, were confident in their ability to have quality personal relationships. But we’re going to look at is all of it, because how you do one thing is how you do everything. And my intention is for you to walk out of this clear, clean, ready to move forward, confident and with willing to take on, to receive a little more joy from yourself.

Renita Manley: Right? You really got me excited when you mentioned the word chakra, because now I know that really means you’re going to be tapping into some some more inner inner elements for these who are out there that are interested in those different aspects of your wellbeing. And one final, very brief question that I want to ask about the workshop that’s coming up, um, for any VBS that I’m interested in signing up, is this going to be more like a Individual personalized experience? Or do you have more of a group approach to the workshop?

Lisane Basquiat: So we’re doing this as a cohort. So we’re going to come in together as a group. It’s going to be online. Uh, I, we, uh, we, we bank is actually handling the registration process. So I think you can, you know, put the information in there for them. Uh, this is a program that I’ve shared publicly, uh, many, many times that we’re bringing specifically for this group of, of individuals. And so we’ll do it as a group. Um, it is a safe. I am known for curating safe environments for people to grow and to learn. Uh, there’ll be some meditation included in it, and, um, and it’s, again, it’s an environment where it’s safe. So it’s not about coming in and, and feeling like, uh, you will feel welcomed. You will feel seen, you will be heard and you’ll be supported toward the next level of your personal growth for sure that I can guarantee you.

Renita Manley: Perfect. And if you’re listening to this and you are interested in signing up for this program, um, if you’re listening to this before October 16th, um, I guess I should ask listeners, should listen, should we be signed up? Um, the program begins September 11th. That’s right. Can anyone happen in the middle of the program, or do you recommend we start from September 11th through October 16th? Every Thursday, every Thursday, September 11th through October 16th. Should we be signing up on that for that first week and then attend every Thursday? Or can we be hopping in the middle and then finish it out?

Lisane Basquiat: You’re signing up for that first week, and you’re going to be on a journey with the other bees that choose to join. This is going to be a we be only space, and it is a program that’s specifically designed to build on itself from one week to the next. So you’re not hopping in and out of it. You’re going to come in for a start. We’ll get together on the 11th of September. We’ll start this journey. Um, you’ll I’ll share more about what the program’s going to actually look like over the six weeks. We’ll go through the six weeks together and then 30 days after, because a lot of times we go to these programs, we get all rah rah, and then we walk away and we forget about it. I don’t want that to happen. What I want is for you to take this information, to apply it practically to your life, which is what you’re going to be doing from one week to the next. There’s no homework, but it’s more about awareness and consciously practicing the tools that you’re going to be learning. We’ll get together 30 days after and we’ll look to see how you’re doing and check in and tweak and course correct whatever needs to be course corrected. My goal, my intention is for you to get this information to solidify your foundation, the core of your being, the core of who you are and how you’re showing up so that you can leave this so you will leave this program and positively impact the other folks that are around you, your family, your community, your work.

Renita Manley: So for certified listening, go to Rebecca West website WBEZ. Hyphen. Events or calendar? I might be messing up, but at the top of our website there is a tab. Go to the events tab. Go to the month of September. Click September 11th and sign up for Shape Your Foundation. It is going to be amazing! Lee. You can take us out.

Lee Kantor: All right. Um, listen, um, if somebody wants to learn more about your business or connect with you, is there a website? Is there an easy way to connect?

Lisane Basquiat: Absolutely. Go to. Com. We’re also on all social media platforms. I also have uh, Shaping Freedom with Lee San Basquiat podcast. Uh, that is an amazing, amazing resource. Uh, talking about all of these things as well. So just look up shaping freedom or listen Basquiat and, uh, and we’re out there. You’ll find information.

Lee Kantor: All right. Well, thank you so much for sharing your story today, doing such important work. And we appreciate you. Thank you. All right. This is Lee Kantor for Renita Manley. We’ll see you all next time on Women in Motion.

Speaker6: Come sit down with. Me.

 

Tagged With: Shaping Freedom

Creating Spaces That Spark Joy: The Art of Personalized Interior Design

August 18, 2025 by Jacob Lapera

High Velocity Radio
High Velocity Radio
Creating Spaces That Spark Joy: The Art of Personalized Interior Design
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In this episode of High Velocity Radio, Lee Kantor interviews Nicole Roe, founder of R. Nickson Interiors. Nicole shares her journey from building construction to interior design, emphasizing how thoughtful design shapes people’s lives. She discusses working with both residential and commercial clients, blending technical expertise with creative vision to create authentic, functional spaces. Nicole offers practical tips for personalizing homes, explains her collaborative approach with clients and contractors, and highlights the importance of aligning design with lifestyle and brand.

Nicole Roe, Taste-Maker and Authentic Lifestyle Creator is the founder and creative force behind R. Nickson Interiors, a boutique design firm known for blending bold, elevated aesthetics with real-life functionality. With over 15 years of experience in construction and design, she holds a degree in Building Construction from Georgia Tech and has an extensive working knowledge of all aspects of the construction process.

Her technical expertise, combined with an eye for expressive design, allows her to bring each client’s personal brand to life in their home—whether it’s one of many or their forever space. Her clients are busy professionals who value exceptional design and trust her to deliver spaces that are both impressive and intentionally crafted.

Originally from Orange County, California, her upbringing was rooted in creativity and a deep appreciation for home and lifestyle. After her family relocated to Baskerville, CA, she eventually made her way to Atlanta for college, where she met her husband Geoff. Today, they live in Central Florida with their four energetic boys, ages 5 to 11. She calls her family “feral creatives,” constantly fueled by outdoor adventures like camping, mountain biking, and lakeside living. Their lifestyle informs her belief that a home should support how you live—not just how it looks.

She launched Nicole Roe Design before evolving the  brand into R. Nickson Interiors, expanding from a home office into her own warehouse and receiving house. This operational independence allows her team to manage every aspect of a design project with precision and care.

Whether clients are drawn to minimal modern, layered traditional, or something entirely unexpected, she embraces the fluidity of style and helps them find their unique expression. Her ability to merge structure with soul means no two projects ever look alike—while each feels undeniably personal and polished.

She believes in the power of design to elevate everyday life. From full home renovations to curated interiors, her goal is always to create spaces that function beautifully and feel deeply aligned with her clients’ lives. With a deep love for vintage treasures, adrenaline-fueled hobbies, and spa days alike, she brings an inspiring duality to her work—equal parts grounded and adventurous.

Under her leadership, R. Nickson Interiors continues to redefine boutique design service with bold vision, next-level creativity, and an unwavering commitment to functional luxury.

Connect with Nicole on LinkedIn and Facebook.

What You’ll Learn In This Episode

  • Functional Luxury – designing homes that live as beautifully as they look
  • The Tastemaker Next Door – Nicole Roe on creating an authentically stylish life, inside and out
  • From Construction to Couture Interiors – A woman in a man’s world carving her own lane

Transcript-iconThis transcript is machine transcribed by Sonix.

 

TRANSCRIPT

Intro: Broadcasting live from the Business RadioX studios in Atlanta, Georgia. It’s time for High Velocity Radio.

Lee Kantor: Lee Kantor hear another episode of High Velocity Radio, and this is going to be a good one. Today on the show, we have Nicole Roe, who is a tastemaker and authentic lifestyle creator and founder with our R. Nixon Interiors. Welcome.

Nicole Roe: Hi Leah, I’m so excited to be here.

Lee Kantor: While I am excited to learn what you’re up to. Tell us about our Nixon Interiors. How are you serving folks?

Nicole Roe: We are a full service interior design firm for both residential and commercial spaces were located in Central Florida, but we’d handle projects across the country.

Lee Kantor: So what’s your backstory? How did you get involved in this line of work?

Nicole Roe: I’ve always been someone deeply affected by my surroundings. The colors, the light. The way a room feels. Even as a kid, you know. My bedroom, my dorm, my first apartments all were a really, really big deal to me. And I really didn’t know why until I discovered interior design was more than just someone picking pretty pillows. It was really about shaping how people live and feel. After attending Georgia Tech, I had graduated with a degree in building construction. I started my firm Art and interiors, and now we have the opportunity to design every space authentically for each client. So, you know, it’s not just a beautiful space, but it really transforms the way they experience their life.

Lee Kantor: Now. When did you kind of connect the dots that interior design isn’t necessarily, you know, different kinds of pillows. Like when did you elevate kind of the thinking or maybe had more depth of of understanding about what it could be and what it isn’t like? Did something happen that was like an aha moment for you?

Nicole Roe: Yes. I actually had the opportunity to intern with a luxury developer that was mixed use in Atlanta. We were in West Midtown and the developer worked with a contractor. They worked with an architect, but they also hired an interior design firm to design the condos, to design the office spaces, the restaurants, etc. and this team of women and men would come in and what they were presenting and what they were designing and what they were executing really blew my mind. And at this point, I was already, you know, a few years deep into my construction degree. So I knew construction. I loved construction, but seeing that interiors combined what I loved about construction, the job site, the creation, the beginning and end with the ability to really make something awesome and affect people’s lives. I was all in.

Lee Kantor: And then when did you take kind of that learning and thinking into, okay, now I’m going to help other people. And they might have already finished, uh, apartment or room or condo or whatever. And now I can transform what’s there and use those bones as kind of a jumping off point to something creative from a design standpoint of the interior.

Nicole Roe: The conversation for many people is very similar. Our standard client is a busy, successful professional. They put a ton of work into their company, into their personal image. You know, the clothes they wear, the cars they drive, the events they go to. But so many of them were coming home to these, you know, kind of large, very builder basic homes that really sparked no joy in them. But also they didn’t really want to bring people back to they didn’t want to entertain, they didn’t want to host, and they weren’t utilizing their spaces to the best of their ability.

Lee Kantor: So what are some kind of symptoms or signals that a person might have a builder? Basic home.

Nicole Roe: When your friends walk in and they don’t sense that you actually live there. Does that make sense? They don’t see the things you love. They know you have hobbies. They know you have adventures. They know there should be collections, there should be art. But when they walk in and it’s, you know, the five piece set that was ordered from Pottery Barn and Art from Home Goods and just very, very basic items that check the box instead of telling a story. That’s when it’s time to really elevate your space and upgrade.

Lee Kantor: So do you have any kind of tips or advice for that person right now that maybe looks around their place and says, okay, that’s she’s talking about me. What are some easy, low hanging fruit things that a person could do right now just in their own environment? Um, that they can handle themselves without an expert like you involved.

Nicole Roe: Of course I think. Think about what you love. Where do you like to vacation? What are some of the activities you like to do? Do you like to go to the mountains and go hiking? Maybe. Let’s find some art. Next time you are in the mountains and hang a few pieces of real art that somebody created. Or if you like music, let’s start collecting maybe vintage guitars or records and start displaying them. The more items you have that you love that are around you, you’ll naturally start creating a space that feels like you.

Lee Kantor: And when you’re working with commercial clients, how does it work in that realm?

Nicole Roe: It’s very similar. Founders have a story, even if it’s partners, or even if their desire is to franchise or expand, they still have their core values of what they love, but they also have a branding kit if they’ve worked with a branding agency. So it’s very fun to combine what is given by the agency, but also who is the founder, what is their team, how do they operate, and what would really elevate that experience at the office for their team members and their clients?

Lee Kantor: So when you’re working with your clients, um, what is the kind of the trigger that, um, you know, gets you involved in the project? Is it something that they’ve already been, uh, at somewhere and then they’re kind of, you know, maybe getting tired of it or bored of it and they want a refresh. Or is it? Are you involved at the very beginning of the construction?

Nicole Roe: A combination of both. Of course we do new builds and we will start with the architect and builder. The kind of the three of us can really help steer a project, but more often than not, the clients gone on vacation, you know, it may be international, it may be just to another city for a conference. And they realize the feeling they get when they go into that hotel where details have been thought about. Art is on the wall. The lighting is really good and they realize it’s an experience. But then when they come home, they have, you know, the 2010 gray paint on the wall and nothing else beyond, you know, can lights on the ceiling and nothing that gives them that same feeling. And that’s when they normally reach out and say, hey, I was just at this hotel in New York, and I want that for my house.

Lee Kantor: And then when you start meeting with them, what are some of the questions you ask them? Or maybe some of the pre-work you ask them to do before you actually begin an engagement?

Nicole Roe: We really want to understand how they live, how they function, what their day to day is, but also their goals. What are they not doing in their home that they hope to do in the future? This could be a wellness area in a gym. Like they want to start working out at home in the morning. Or it could be we want to start hosting events at night. We want to host fundraisers. We want to host, you know, events with our friends or school age kids or whatever it is that they’re not doing now. So the end goal is, how can we get there?

Lee Kantor: So what’s the ratio of clients you have that are for the home versus the for the office?

Nicole Roe: It varies season to season, but it tends to be about two thirds residential and a third commercial.

Lee Kantor: And then sometimes do the commercial turn to residential and vice versa.

Nicole Roe: Almost every single time.

Lee Kantor: Almost every single time. So if you start with a business owner, you might get their their home as well.

Nicole Roe: Yes, we’ve done dental offices and you know, we finished the dental office or the med spa. And 3 or 4 months later they’ve hired us to begin at their home.

Lee Kantor: Now, is that a niche for you, those kind of medical practices?

Nicole Roe: Not necessarily. I think that is a level of commercial that requires contract grade. It doesn’t allow those business owners to just get online in order whatever chairs or sofa they think looks great. You know, on the internet it requires a certain level of fabrics and fire protection and honestly, like weight limits.

Lee Kantor: And then when you’re working with them, um, they obviously they want it to look good. But like you mentioned, there is some practicality that’s involved as well so that you have to take care of that as well. Is that more challenging when you have those kind of parameters, or is that make it easier in some ways because you have those parameters.

Nicole Roe: It almost makes it easier, even though the business owner has the ownership of the space and they want it to look good. They’re very busy, and they trust that we are going to create something that their team is going to love and clients are going to love, and they’re not as attached to every single detail. Whereas in their home, we find people might overanalyze a little bit more and not give as much freedoms until they’re comfortable.

Lee Kantor: Now. Are you doing most of your work in the interior design side? Are you still, you know, kind of leveraging that, uh, building degree that you have from Georgia Tech?

Nicole Roe: Great question. I think one of the things that really helps us succeed is my knowledge of construction. A lot of designers were never formally taught, you know, the construction process or really understand the intricacies of construction. They can come in with these great ideas. They can design an awesome space, but then more often than not, the contractor will come back and say, hey, this can’t work or be, you know, the cost of this is so insane that no one is actually going to go for it. So I believe that my knowledge really allows me to kind of skip those steps. The trades respect me tremendously, and it’s really just fun to be part of construction, but not have to be the contractor.

Lee Kantor: So are you working primarily in Florida right now or is it? Or do you go anywhere that your clients are?

Nicole Roe: Yes. We will really go anywhere. Often interior design clients will have multiple homes. You know, they may have a home that they live in in Florida in the winter, but then they have a house they live in in North Carolina in the summer or out in Montana or really, you know, across the country. So it allows us to continue on the process. And with technology now, it really is feasible for us to do a project anywhere.

Lee Kantor: So you can do the design part. But even the execution of the stuff with boots on the ground in those local markets.

Nicole Roe: Yes. When we provide the spec book and all of the materials, we have the ability to ship everything to a receiver that’s local, we can coordinate deliveries. And of course, we set a schedule of when we fly out there or drive over And there are certain milestones that we explain to the client that are very important that we do in person. And then at the very end, we come in and the local moving companies get all of our items from the receiver. And, you know, a few days later the house is finished.

Lee Kantor: Now, you mentioned working with architects and builders. How do you kind of this is maybe some advice for other people who rely on other partners like this. How do you kind of vet and choose who is the right fit for your firm? Uh, from a culture, from a, you know, a deliverable standpoint, because I’m sure you only want the best for your clients and you don’t want to be associated with someone who would kind of damage your brand. So how do you choose the right partners?

Nicole Roe: Of course. You know, nearly a decade of doing this, we’ve learned who we like working with and who we prefer to work with. But I would say collaboration is great. And as long as you know the contractor is licensed and willing to collaborate, as long as the architect is skilled, licensed, and also willing to collaborate, more often than not, it can be a really great relationship. And as long as we’re all honest with each other, I think there’s times that really hard conversations need to happen and scopes would need to be clearly defined. And as long as that happens early on, we really haven’t had any issues.

Lee Kantor: So like, what are some kind of yellow flags for you or, or hints that maybe this wouldn’t work out?

Nicole Roe: We’ve had it happen and it’s been a while, but when contractors just decide to go rogue, you know, they don’t, you know, reference the drawings, they decide to lay tile their own way or they do not reach out to us because there’s times where, especially in a renovation, you know, walls get opened up and they discover that maybe the plumbing can’t actually go where we were all hoping it could go. And as long as the contractor communicates with that, drawings can be updated and we can all pivot successfully. But there has been times in the past that the contractors just kind of made their choice and not really informed the architect or the designers or really anyone else.

Lee Kantor: So good clear communication is kind of a must have.

Nicole Roe: Yes. Of course.

Lee Kantor: And then and if you don’t have that, that’s kind of might be a hint that maybe there could be trouble brewing down the road if if your partner is kind of ghosting you or not telling you the whole truth, those are kind of signals that, hey, you know, we got to really stay on top of this or else we could be blindsided by something down the road.

Nicole Roe: Of course, we never go into a project with the desire to throw someone under the bus. It’s not professional, and it never ends well for anyone. But we once again have those hard conversations with the client in the beginning of whose responsibilities are Or what? And occasionally, you know, the client may have to get brought into a hard conversation that we would rather, you know, keep them out of. But, you know, all of our goals in the end, is to do a successful project that leaves the clients extremely satisfied.

Lee Kantor: Right. And giving them the outcome they desire. They don’t care how the sausage is made. They just want a nice product when they’re done.

Nicole Roe: 100%.

Lee Kantor: So, um, is there a story you can share? Maybe one of your more rewarding projects? Share. Don’t name the name, but maybe share what the challenge was and how you were able to kind of maybe surprise and delight them.

Nicole Roe: Of course, this past summer, we completed a waterfront beautiful project on the Gulf Coast of Florida. The gentleman who had purchased the home, he was actually my boss over a decade ago, which is just wild that, you know, everything has come full circle. But he was recently separated, had purchased this property on his own, but never really had a place that was fully his or designed for him. Because as a lot of us know, you know, husband, wife, you’re raising children, you’re starting businesses. It was never a priority. He brought me into this house and we looked around and he said, I want to walk in and make it feel like me. But of course, he didn’t fully know what that meant. He’s like, I love fishing, you know, kind of gave the list of, we’re going to have clients come in. I’m going to have team members come in and family and friends, mostly men. So we were able, over the course of the next nine months to fully renovate the place, fully furnish, hang art, put towels in the bathroom, forks in the drawer. So the day after install he was able to come in and it nearly brought, you know, tears to this man’s eyes because it felt like him and he had never experienced that. And he thought this was going to be, you know, just a vacation home. He came to occasionally to go deep sea fishing. But now it’s where he wants to be all of the time. And we’ve already started another project near that beach house, you know, kind of for overflows for guests. But they were able at that home to host a wedding event for his son. And he’s now I spoke to him this week. He hosted 17 fishing trips for clients and vendors this year, and everyone had a great time and loved the house.

Lee Kantor: So what do you need more of? How can we help you?

Nicole Roe: I think to give permission to everyone you know to reach out to us, obviously, but you deserve a space that functions for you if you’re, you know, a successful professional who really wants your home to reflect the success you’ve earned. You know, to allow us to remove the overwhelm of the design process and really elevate your personal brand and lifestyle in your home like that is what brings us joy. You know, you can find us on Instagram. We are our as the letter Nixon and I c k Essonne interiors. And we’re on you know YouTube and all the social channels. But as well as our website, we do virtual consultations, which can be extremely helpful if you just want somebody to, you know, start the process with you, kind of talk through what your goals are and what your needs are. And maybe like we started this conversation like, what are some small things they can do in their own space to really elevate.

Lee Kantor: And the website is R Nixon interiors.com and Nixon and Nixon.

Intro: Correct.

Lee Kantor: Well Nicole, thank you so much for sharing your story today. You’re doing such important work and we appreciate you.

Nicole Roe: Thank you so much.

Lee Kantor: All right. This is Lee Kantor. We’ll see you all next time on High Velocity Radio.

Tagged With: R. Nickson Interiors

The Mosquito Shield Playbook: Strategies for Growing a Thriving Franchise

August 18, 2025 by angishields

FMR-Brad-Sutliffe-Feature
Franchise Marketing Radio
The Mosquito Shield Playbook: Strategies for Growing a Thriving Franchise
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In this episode of Franchise Marketing Radio, Lee Kantor talks with Brad Sutliffe, franchise owner of Mosquito Shield of Southern Delaware. Brad shares his transition from a 20-year insurance career to entrepreneurship, detailing how he and his wife researched franchising and chose Mosquito Shield for its recurring revenue, seasonality, and growth potential. He discusses building brand awareness, scaling operations, and leveraging franchise support, as well as expanding into additional franchises. Brad highlights the rewards and challenges of business ownership, the importance of community engagement, and involving his family in the business, offering practical insights for aspiring franchisees.

Mosquito-Shield

Brad SutliffeBrad Sutliffe is from Lewes, DE, where he lives with his wife and business partner, Kristi as well as their three children – Nate, Emme and William.

He has spent over 20 years in the corporate insurance world. Over the past 4 years he has become an entrepreneur in the franchise world owning local territories for Mosquito Shield, DonutNV and Frios Pops.

Follow Mosquito Shield on LinkedIn and Facebook.

Episode Highlights

  • Transition from a long career in commercial insurance to franchising.
  • Reasons for choosing franchising over independent business or continuing in insurance.
  • The process of selecting a franchise with the help of a consultant.
  • Operational aspects of running Mosquito Shield, including initial roles and responsibilities.
  • Benefits of the franchise model, including support, training, and infrastructure.
  • Marketing strategies and customer acquisition methods, including SEO and community engagement.
  • Importance of understanding the seasonality of the business and planning accordingly.
  • Balancing multiple franchise businesses and managing growth effectively.
  • Personal commitment and hard work required for franchise success.
  • Involvement of family in the business and the personal rewards of entrepreneurship.

Transcript-iconThis transcript is machine transcribed by Sonix

 

TRANSCRIPT

Intro: Coming to you live from the Business RadioX studio. It’s Franchise Marketing Radio.

Lee Kantor: Lee Kantor here. Another episode of Franchise Marketing Radio and this is going to be a good one. Today on the show we have Brad Sutliffe. He is a franchisee with Mosquito Shield of Southern Delaware. Welcome.

Brad Sutliffe: Thanks for having me. Great to be here.

Lee Kantor: Well, I’m so excited to learn what you’re up to. For folks who aren’t familiar. Tell us a little bit about Mosquito Shield.

Brad Sutliffe: Yeah. So Mosquito Shield is a residential mosquito control company. So primarily, you know, when I don’t know your age, Lee, but when I grow up. Right? Certainly, people. This wasn’t an industry that was around, right? I always joke your parents sent you outside, you got bit, or you sprayed the off, and you put the lotion on and you went about your day, you know. So this is an industry that’s really taken off, I would say, in the last 15 or 20 years, 95% of what we do is residential mosquito control, and the whole goal is really to just allow people to enjoy their their out their lawn and their outdoor space for the season.

Lee Kantor: So now let’s talk about kind of your journey into franchising. What were you doing prior to franchising?

Brad Sutliffe: Yeah. So historically, I’ve always been in the commercial insurance business close to 20 years. The funny story on that is, you know, I worked for one of the top 3 or 4 insurance agencies in the company or in the world. Excuse me. And, you know, my wife had been a stay at home mom for close to ten years. We have three kids that are now 15, 12 and nine. As she said, once our youngest was starting to get into the school world, I think I’m ready to start to talk to adults. Right. And then that conversation kind of led to we were being truly honest with ourselves. Lee, in terms of, you know, if we put everything on the board, you’re kind of starting over in a profession. Do you know what you want to get to? She wasn’t sure at that point. We said, hey, you know, honestly, the salary that you’re probably going to make, you were probably going to make this much money, you know, but now you’re going to have two weeks vacation. We’re going to have to put kids maybe into daycare or summer camps. And when you really looked at that on paper and we were kind of like, you know, man, this may be causing more problems than it’s worth. Not that we didn’t want to do it, but, you know, again, just throwing everything.

Brad Sutliffe: I’m kind of a planner. She’s more of a free goer by nature. And then we kind of said, well, hey, we’re in her early 40s. Let’s start a business. That should be fun, right? You know, we’ve never thought of doing that again. I was always a traditional W-2 employee for close to 20 years. And then the next conversation is certainly like, okay, well, what business are we going to start? You know, we didn’t have anything that we organically built or some creative marketing idea or anything like that. And that casually led. I knew nothing about the franchise world, and I think if there’s anything I can encourage people to do, it’s, you know, just learn and take 30 minutes to educate yourself about franchise. I always use the term I always thought the franchise world was, you know, the chick fil A models of the world, right? But you needed $2 million of cash. You needed a lot of liquid liquidity to be able to put down in a transition to that. I had no idea the plethora of business available out there in the market. And, you know, those newer businesses that are on the forefront, hopefully, of kind of breaking through and being household names, so to speak.

Brad Sutliffe: So we ended up just doing a little bit of research. We met with a consultant, educated us, as I said, hey, this could go a 30 minute conversation or we could have further conversations into this. But you know, you know, the beauty of franchising, if you can find the right brand, it’s that really it’s diving into that turnkey process. Right? So my wife and I, we did not want to, you know, pick a color for our brand. We did not want to pick a logo. We wanted something that was super turnkey, um, and ready to go. Right. Because I’ve always been a salesman by nature. So I said, hey, if we can find a good product and something that we both love and can kind of get into. Um, you know, finding that key with the franchising space is, is, was was awesome. And we kind of hit a home run. Um, moving forward with that. I do joke, though, and that could probably lead you in a further conversation. What about mosquito shield? You know, I always laugh with people. I said four years ago, if you had told me I was in a residential mosquito control industry, I would have said, what are you talking about on that end?

Lee Kantor: Now, why did you choose franchising when you were in insurance? A lot of folks just would have organically just said, oh, I’m going to just open my own insurance office up. I got my wife here. We’ll make flexible hours. I’m already know everything about the ins and outs of this. How come you didn’t take that path?

Brad Sutliffe: Yeah. So I have gone a little bit out in that route and kind of now that I’ve gotten into the entrepreneurial stage, as I say in my life, I have gone out of my own. So I do dabble a little bit in that with a small handful of clients. In all honesty, if I’m being completely honest and I think a lot of people at my age Kind of go through the same kind of concepts, right? You’ve been in the same industry. You do pretty well. Start doing pretty well financially. You start to have kids. As somebody explained to me, then you add the more valves on, right? So the more payments of, you know, starting to save for college, bigger mortgage, uh, second car, all the additional kids expenses and you kind of sit there saying, I’m making probably too much money to kind of step away or to start something completely new because I can’t go from, you know, a six figure income to $25,000 because I want to be a baker. Um, and I and frankly, I was very good at my job, and I still think I am, but, um, you know, you get bored over the years of constantly ringing the bell, um, doing the same thing over and over.

Brad Sutliffe: So my wife would probably tell you if she was on this call, you know, over the 4 or 5 years before this, she could tell I was kind of bored. I was still good, still very productive in my job. But, you know, I’d kind of come to her saying, man, I’d love, you know, to do something else. And and again, financially, that’s always the tough conversation. But if there’s one thing I’ve always learned for that and will certainly preach my kids, it’s, you know, I think everyone should have a side hustle, business, side hustle, passion, something that they can. You know, again, if you got to have the, the, the W-2 salary, the benefits for a period of time, but try to find something that you can build on your own. The rewarding and gratifying gratification of that. What I didn’t want to do is to be 70 years old, stay in insurance at a W2 job for 4050 years, and then say, hey man, I never took a shot or a risk. And I you finally got to a point where you said, what is the worst thing that happens if the worst thing that happens is we hate the business and we want to sell it, or we don’t do well in it, and we’ve lost a little bit of money.

Brad Sutliffe: Hey, at the end of the day, we can at least look at each other and we always felt, hey, we can go out and get a job if we needed to down the line. But, you know, we were in a position and now I kicked myself for just saying I should have started this process ten years ago. And again, that’s where it gets back to, you know, a lot of people that I talk to. Or younger professionals, I’m always in their ear just saying, hey, you got anything on the side that you want to start to build? You know, especially before you start to have kids and the responsibilities and the other stuff. Because again, I always look at to these people, if the worst thing that happens is that side hustle is so, um, it takes off right, and becomes so successful that you now have to make a decision, oh my gosh, I can’t stay in my W2 because my time involved and my side hustle, um, is taking off and I need to devote more energy to that. And I always look at people and say, that is a great problem to have. And I think you’d agree.

Lee Kantor: Now when you were going through the okay, so now you’re getting a little burnt out in insurance, you’re kind of curious about franchising. Uh, you talk to, I would assume, a franchise broker or some consultant of some sort, and they show you a variety. Um, they probably make you do some sort of an assessment to see what you like. Don’t like things like that, and you kind of narrow it down. Were you going all in where you’re like, okay, here’s my two weeks notice and now I’m doing this thing? Or did you kind of ease into it, like you were saying, as a side hustle and then kind of work your way? And then when it was kind of financially stable, then you kind of pulled the ripcord.

Brad Sutliffe: Yeah, definitely. It was, uh, because again, I’ve been in sales, I’ve always been able to set my own schedule, make my own, um, on my end. Um, this was going to be 100% for a job for my wife in terms of, you know, especially in the business, she was going to be investing whatever the 40 hours of the week, so to speak. Um, I was going to be behind the scenes, obviously still looking to do my W-2 job. Um, as, as long as we possibly were able to do that, obviously fill in nights, weekends or as needed. Um, but she was totally invested from the start to be able to build, um, to devote that, you know, that 40 hours of, of time on that end and like you said, yes, we did use a consultant, um, one to just be truly educated on what is franchising, what is? When people talk about the franchise disclosure documents, the F9 team, all that kind of important stuff that again, as a newbie, you don’t know anything about. Um, and having that, um, using that consultant to obviously represent brands. Right. So again, we evaluated probably 12 to 15 brands. Um, we did a fun exercise where again, a lot of it does come down to financially, how much are you able or willing to kind of invest. Right. Uh, do you have any, uh, certain industries that you’re maybe kind of more passionate? So are you more artistic or are you more business, or are you more sales? Um, and so we did a fun exercise where I took we took all the information home. I picked my top three. Kristy, my wife picked her top three, and then our consultant picked what their top three was. Um, and on that end, it was funny because, uh, mosquito shield, both ranked in our top three. So, uh, we actually locked in on that pretty quickly to the point where I said, you know, are we going through this process too fast? Because, you know, it just seemed like it was checking so many boxes for each of us.

Lee Kantor: So what about mosquito shield was so attractive to all of the parties involved here? Was it, um, is it a hands on? I’m not that. I know I’m kind of seeing the brand, but I don’t know what the actual how you deliver the service. Um, what what part attracted you to it?

Brad Sutliffe: Yeah. So a couple things that were definitely for us were, uh, home runs. Um, so the seasonality business of it. So our season typically goes from, uh, April through October. So obviously you’re doing, um, planning throughout the winter months and developing your marketing budgets. So it’s not like there’s nothing to do but the true service or deliverables of having technicians, um, provide the services, uh, April through October. Um, so again, a seasonality business, we were kind of really excited to say, hey, 15, ten years from now, you know, we could be able to set this up where if we want to go to Florida or somewhere for 4 to 6 weeks a year, it’s okay to do it because we we have that business, um, on it, I my mentality in the insurance world. Um, I was a commissioned employee, so I was used to the guaranteed renewal ability. So I love the recurring revenue stream. Right? So I looked at us to say, okay, if we got 50 clients our first year, we can get a 150 year two. I understood the math that, hey, at the end of the day, if you’re putting on more clients than you’re losing every year and you’re delivering strong customer service, then at the end of the day, that that recurring revenue stream hits every single year. And, you know, you can kind of scale up and build this up as you possibly could. And then I did we did a little bit of market analysis. So we said, hey, where we live. And I know you don’t necessarily know our area in Delaware, but we were we’re about two hours from Philly, two hours from Baltimore and two hours from DC.

Brad Sutliffe: Um, it was right around post-Covid. Um, and we saw a mass exodus of folks from the cities move out to where we are in the coastal beaches of Delaware. So we saw mass construction, um, uh, boom, out here. We saw very limited competition in terms of we do have one residential mosquito control company out here. Um, and but a couple other pest control companies that we thought, hey, opportunity to be able to grow this. There wasn’t a ton of competition. So those are probably the three main drivers, um, that I would say when we really looked at it, we were like, yeah, we think we have some really good potential in this. And then certainly again, financially it was a fairly lower started compared to some of these franchises. On the end, you could base the business starting out of your house, right? So at the end of the day, you needed one truck, right? Uh, you didn’t need a huge space or a big, uh, rent to be able to pay in a, in a commercial space. So, um, as you go through this, you can scale it up. The goal is to get to that level where we need 4 or 5, six trucks. We need a bigger commercial space. Uh, but you could, you know, in your first year or two basis out of your home, um, and control some of those startup costs, um, that obviously come into play.

Lee Kantor: So now when you’re delivering the services is something that you and your wife had to be the deliverer of the service as well, or is this something you immediately hire somebody to do?

Brad Sutliffe: Yeah. So that that’s everybody’s different. Right. So it comes down to, um, um, you know, how you, how you kind of structured and build it out. So for us, year one, uh, I ended up doing the tech work. So I went out about two days a week, one week and three days the next week. So I tell people, uh, we finished our first season with 75 clients on the books. So I went out spring two days, one week, and three days the next week. So it was two, three, two, three kind of the schedule for the season. And again, I had the flexibility through through my work as a commissioned sales person to be able to do that. My wife handled all of the, uh, sales calls. Um, we do have access to a call center. They do a solid job, but we felt, hey, at the end of the day, nobody knows the area better than us. She was active in the PTO. Um, we were just. Her close rate we just saw was through the roof in terms of just being able to talk about the service, because, again, so many people weren’t aware of the service, um, that we provide.

Brad Sutliffe: Um, and then as we’ve grown out, you know, like this year, I have sprayed maybe under five times. Um, we now have a full time general manager who is a year round employee. We have a second full time technician. We have two vehicles. So again, back to my previous point about scaling this thing up. Um, you’ve got the ability. Uh, my goal this year was to start to work on the business and not in the business, so to speak. Um, so I want to do more of the high level stuff. So obviously the marketing, the budget planning, the the infrastructure, how do we build this up? Some of the training to get my GM to the level, um, you know, to be the lead technician to take, uh, some of the training aspects, some of the day to day stuff. Um, and leading all the tech work. But that’s how we’ve kind of grown and expanded, you know, over those first two years.

Lee Kantor: Now, is is the selling happen? Um, because they inquire from an ad or some marketing, and then your wife has to kind of explain it and close them. Is that the is that the marketing kind of flywheel or funnel you’re using?

Brad Sutliffe: Yeah. The biggest thing I would tell people in franchising is, is just getting your name out there. So, uh, again, SEO search engine optimization is great, right? Everyone runs to Google, but you also have to get out there. You gotta wee wee wee pound signs out the door. Uh, the biggest thing you have to do is to educate people on who, frankly, who is mosquito shield. And then what do you do? And then how do you differentiate yourself in the marketplace? Um, you know, when you’re, when you’re going against your competitors. So, yeah, our first year was to just brand ourselves and get people to understand that we’re one we’re out here and then to educate people on, on, on, uh, you know, what service that we can provide them. So that can include putting out 4 to 500 signs in our territory that will include going to home shows, um, and just educating people. But yeah. Typically a lead comes in. My wife would be reaching out to them pretty quickly. Same day, if not within 24 hours at the latest. Just giving them the education of how to how what is mosquito services? How does it work? Our biggest differentiator with mosquito shield is that we come out at a 14 day cadence. Industry standard is typically coming out closer to 21 days. So we’re never going to typically be the cheapest on the piece of paper. But we’re typically coming out about 50% more often over the course of the season. So competitors typically come out, you know, 7 to 8 times. And we’re more in the 12 to 13 because we just looked at the data as a company. Um, and uh, mosquitoes really start to start activity around day 14 to 21. And we just said, hey, we’ve got backpacks that are efficient, our routings efficient. Um, and we want to really start to come out and give a truly better experience by coming out more often, more regularly than competitors.

Lee Kantor: And when you deliver the service, you don’t need the resident to be there, right? Like, you can just walk around the yard front and back and then knock it out. Or do you need the the the homeowner to be there?

Brad Sutliffe: Yeah. The we try to say you almost kind of set it and forget it. Right. So we have a very great system in terms of we send out a text message the night before that says your scheduled service is scheduled for tomorrow. So again, that gives the client to some heads up of, hey, I’ve got a construction guy in the morning. Is there any way to move it? Or, you know, we have had situations where they said, hey, tomorrow really isn’t going to work for me because I’ve got, um, we’re we’re building a deck in our back. Is there any way to move it? So we try to give them the feedback of, hey, if you if you know, we can’t be there, um, then please let us know. We also send messages out about 15 minutes before they come. We typically want to meet the person on our first service just to say, hey, let’s walk the property together, right? If there’s any areas that you want to point out to us, let’s walk the property line. Because a very important thing, obviously in our business is, you know, adhering to our state regulations on, you know, adhering especially to property lines, right? So we can’t spray into the neighbor’s yard.

Brad Sutliffe: And, uh, but again, getting that feedback from the, uh, from the client of, hey, they’re really starting to come from under my deck that I’ve noticed, or in my back left corner so we can make the proper notes. But after that, you know, we we certainly have clients where we haven’t seen again, you know, so it’s it’s more of we can come out. You don’t have to be there if you’re there. Great. Uh, but if not, it’s no, no big deal. And then the beauty of our services, we tell people, you know, once we leave the truck, our average stop is about ten minutes on a property, you know, let it dry for about 15 to 20 minutes and that’s it. You can come right back out and start to enjoy your property. So that includes kids, animals on the property. Um, it’s a very quick process because if you know, Lee, if you’ve ever done, you know, yard work or they’ve sprayed your lawn, right, and they put the sign up and you got to stay off the lawn for 24 hours, our process is a lot faster, and it allows employees to come out a lot quicker on their property and enjoy it.

Lee Kantor: So how did Corporate Mosquito Shield do in terms of training you, or kind of managing your expectations of what to expect? You know, when it is your business now and and it’s no longer, you know, something that you hope will happen. It’s happening and you’re on a clock as soon as that check clears, right? Uh, you gotta you got to get clients now and it’s on you. So how did they do in terms of setting you up for success?

Brad Sutliffe: Yeah, that’s a great question. And that’s I think some people, you know, need to understand. Hey, at the end of the day, it is your business, right. The franchise is there to support, provide the feedback, help you build this. But hey, at the end of the day, some people I think, think, you know, the franchise is directly supposed to send them leads. It’s a turnkey. I always tell people, hey, at the end of the day, if you’re not willing to put the blood, sweat and tears into build your business, um, you know, at the end of the day, that success does fall on the business owner. So sometimes, you know, you hear the term semi absenteeism, um, which consultants try to use. And I kind of hate that term in terms of at the end of the day, if you could work a business that you’re just starting out 5 to 10 hours a week, b semi absenteeism, everyone in America would own this type of business or getting the franchise right. So can you get there? Absolutely. I think if you build it right, you build the team. Um, you can get to that level if you want to as an owner, um, to be able to say, hey, I put in the five years to ten years to kind of build this out. I’ve got a great team. I can take a step back and allow my, my employees to kind of lead this charge. I’m there for support and training purposes. But those first couple of years, you got to be putting in the work to to kind of build that out on the corporate side.

Brad Sutliffe: Right. Um, because our business is seasonal, seasonally, uh, we signed papers in January, and my wife and I both looked at ourselves and said, you know, hey, I’m on around April 1st. Really? People start to really, you know, lock in and say, okay, the weather’s turning, I got to buy this. And we just said, hey, we’ve got a, uh, you know, uh, depending on the corporation, they may say, hey, it’s a 30 day training, a 60 day, 90 day. We said, we are going to try to onboard this and get this done as fast as we can, because basically we want it to be ready to go for April 1st. So second, we sign those papers. Uh, we started to have an onboarding portal of all the training that the corporate was able to provide to us and, you know, marketing 101. Right. Some people don’t have any idea about how to set a marketing budget. I certainly didn’t I didn’t know anything about starting a small business. Um, how do we differentiate ourselves? How is if Brad, you’re going to be the technician, here’s videos and here’s tech training. So I actually flew out to, uh, North Carolina for two days and did basic tech training with people across the country because I never put on a backpack, I didn’t know how to properly spray. And just in the 2 to 3 days, you get so much better with just getting a couple sprays under your belt and how to operate the backpack.

Brad Sutliffe: So yeah, any good franchise? You know, again, as the owner, you know, they may not be proactively reaching out saying, hey, do this, do that. Um, but any good franchise is going to have that infrastructure where the support that you need, you can take as much of it or as little of it. Um, so I looked at myself and said, hey, I’m pretty good in these areas, but I definitely don’t know anything about, you know, marketing how to properly build a marketing budget for mosquito residential mosquito control in year one. So I leaned heavily on the marketing team at corporate for the first year. Um, and then on the tech side, uh, for the first year, and then again, as you get a certain couple years in the business, you know, maybe I’m not leaning them as much, but you’re still having your monthly calls to hear, you know, what’s corporate doing, how how the numbers look on an industry. We also have local what they call f a c meeting financial hour, uh, uh, where we meet regionally, uh, once a month to talk about what’s going on, successes, Is, uh, what’s working maybe marketing wise, that people, um, have spent dollars on that are leading to sales, all that kind of stuff. Where, uh, again, you as a owner, you got to be willing to attend, put the put the meetings on your calendar and attend them. Uh, because the more you get out of it, the more you can get to that level to build the business up as fast as possible.

Brad Sutliffe: Because at the end of the day, you know, we’re all in business to hopefully build this out in the, to make money. Um, and it’s, it’s how quickly can can you, can you, can you get to that level where um, you as a business owner can say, hey, I know for us, Christy and I, we reinvested all of the money for the first couple years into marketing because we said, hey, our goal is how quickly can we build this up to 3 to 400, uh, clients? Um, so then we can, as the owner, start to take, you know, a decent salary, right? And then the goal is, okay, if it took us 3 to 4 years to get to 400, right. How do we get that to 800? Is now what we’re starting to think? Can we cut that time in half. So our goal is, hey, if it took us now four years. Or give or take four years to get to 350 to 400. Can we cut that time in half to get to 800? And that’s where you really can start to see the business kind of take off. And and the good thing is, you know, you can see that light at the end of that tunnel and then that growth trajectory, um, again, assuming you’re doing the right things and putting the work in to kind of build it up.

Lee Kantor: Now as part of your, uh, entrepreneurial evolution, you purchased two other franchises. What was kind of the thinking behind that and of doing that rather than kind of doubling down on, hey, let me just get more mosquito shield territories.

Brad Sutliffe: Yeah. It was kind of, um, interesting. Right? So some people would say, you’re crazy, right? I’m sure my mother probably looked at saying, well, you’re adding more different franchise and different businesses. Um, on the mosquito shield side, basically, in Delaware, we were a small state. We are a small state. Um, so we had, uh, our what we call northern Delaware was already acquired and purchased. So when we did the initial acquisition, we did purchase three territories and we wrapped up the rest of the state. Um, the reason we didn’t expand into other states, uh, was really, um, because that does open it up to more state licensing, more state tests. Um, and we thought we had the opportunity to just kind of build out our three territories as big as we possibly want. Right. So a lot of conversations people have is can I start with one territory? Do I need to buy two? Three. Expand it. I always tell people, hey, at the end of the day, you know, um, you can start with just one. If financially you’re just more on the conservative side to say, I just need to see how this goes. Um, and then you can obviously expand. You know, obviously the faster you do the acquisition, you’re just limiting, you know, people coming in from maybe acquiring those certain territories. Um, but then as we grew and looked at this, we just said we thought we had some other opportunities with some other businesses. Um, and, uh, And that led us to the line of, uh, you know, expanding kind of our portfolio, I guess, in entrepreneurship.

Brad Sutliffe: So, um, you know, over the last couple of years, we’ve also acquired donut envy of southern Delaware. So we do hot, fresh mini donuts, uh, uh, fresh squeezed lemonade. Um, and then we also added, uh, frijoles pops. So it’s gourmet popsicles. Um, so to give you some perspective on that, you know, the donuts is a year round business. Obviously, certain months in certain, uh, weathers dictate, uh, better months of the year, but that is a year round business. And then the popsicles is truly seasonal, similar to Mosquito Shield, where that’s really kind of for us, uh, you know, April through October with June, July and August really being, uh, the super heavy months in the popsicle space. Um, and again, because of where we live, we’re in a coastal community, a lot of beach people, um, we just saw the opportunity in that, getting into that food and beverage space that we thought, hey, we can kind of build this out to. And again, the key is not letting it impact our growth on mosquito shield. We didn’t take our eye off the prize. Right. So my wife and I, you know, we’ve got solid employees. Uh, like I said, we we invested in bringing in a general manager on the mosquito shield side. So we’re we’re very invested in all three of the businesses. Um, so our goal was to not just, hey, be content. We put on, you know, we’re at 200 mosquito shield clients.

Brad Sutliffe: We’re okay. We’ve built that out. It’s hey, we still want to grow each one of these accordingly and put the the time and the effort to. But we just saw the, the ability to kind of expand that way. And we really loved I can tell um, tell you just from personal experience, don’t get me wrong. You know, you’ve had the sleepless nights. You’re a business owner. I always say you’re the last one to get paid, right. Everyone kind of knows that if they’re in that small business world, but the the opportunity to kind of grow into build, um, your own business and your own, you know, legacy, so to speak, I guess, you know, so if this is something that our kids want to possibly get down. Get into. Down the line. What we’ve seen is, again, I mentioned my kids. They’re 15, 12 and nine. We have all three of them that work in some aspect in terms of attending an event here, helping us here. Um, and just the payout on that to see them start to develop work ethic, which is I think is so important in today’s world. You know, handing out pops, learning some customer service skills, counting money, all these kind of things that, you know, again, in that that age, I think are so important to see kind of them kind of build and mature, uh, through that process. We’ve really enjoyed that process of getting into that business ownership aspect.

Lee Kantor: Yeah. Role modeling. Being an entrepreneur is a gift you’re giving your kids. I mean, that’s for sure, because that’s the gift that keeps on giving. Learning how to sell and interact with human beings in person, that that’s useful no matter what they do throughout their lives.

Brad Sutliffe: Absolutely.

Lee Kantor: So if somebody wants to learn more about what you got going on and connect with you, is there a best way to do that? Is it through Google Shield or LinkedIn?

Brad Sutliffe: Yeah, LinkedIn is probably the best way. So again, Brad Sutcliffe, um, obviously you can probably find us just doing a simple search and reach out through one of our emails, um, on any one of those businesses. But yeah, LinkedIn certainly is probably the easiest and quickest way to find us.

Lee Kantor: And if they need help with their mosquitoes, uh, mosquito shields website, and they can drill down to Delaware and find you.

Brad Sutliffe: Yeah, absolutely. So they can go to mosquito shield.com. Obviously they can put their zip code in and then that’ll link them to their nearest, uh, local franchisee.

Lee Kantor: Well, Brad, thank you so much for sharing your story today. You’re doing such important work and we appreciate you.

Brad Sutliffe: Happy to help. Thank you for having me.

Lee Kantor: All right. This is Lee Kantor. We’ll see you all next time on Franchise Marketing Radio.

 

Tagged With: Mosquito Shield

Navigating the IEP Maze: Essential Tools for Parents of Children with Special Needs

August 15, 2025 by Jacob Lapera

High Velocity Radio
High Velocity Radio
Navigating the IEP Maze: Essential Tools for Parents of Children with Special Needs
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Lee Kantor talks with Luba Patlakh, founder of Kidology, a multidisciplinary therapy company for children. Luba shares her journey from immigrant to entrepreneur, discusses Kidology’s bilingual therapy services, and introduces “The Confident IEP Parent”—an online course empowering parents to advocate for their children’s educational needs. The conversation highlights the importance of holistic, individualized support for families navigating special education, Kidology’s growth, and Luba’s commitment to helping parents confidently secure the services their children deserve.

Luba Patlakh is a passionate and dedicated speech language pathologist, the founder, and director of Kidology, Inc., a pediatric practice specializing in speech, occupational therapy, physical therapy, and ABA services. With over 15 years of experience in the field, Luba’s expertise and compassion have shaped her approach to child development.

She has built a thriving private practice, where her innovative and client-centered approach has empowered families to help their children achieve significant milestones in speech and development. Her deep commitment to fostering inclusive and community-rooted services has earned her recognition as a winner of the Entreprenista 100 Award, and in 2024, she was named to the Inc. 5000 list for growing her business at an impressive rate.

Her journey to becoming a leader in pediatric speech therapy was not traditional. She originally studied broadcast journalism and worked as a production assistant at Good Morning America, but her path took a significant turn when she discovered her love for helping children. She earned a master’s degree in speech language pathology and found her calling in pediatric care.

After working in clinical settings, including skilled nursing and pediatric hospitals, she opened her practice, Kidology, with a mission to provide scalable and compassionate care to children and their families.

A dedicated entrepreneur and “mompreneur,” Luba is the mother of three and a champion for helping others balance family life and business ownership. Growing up in a family that taught resilience and manifestation, she was inspired by her mother’s entrepreneurial spirit and her father’s hard work.

As a child, she faced adversity, including growing up in the Ukraine before immigrating to the United States, where she learned firsthand about the challenges of overcoming poverty. These early experiences fuel her passion for helping others break through barriers and build their own successful businesses.

When she’s not working, she enjoys spending time with her family, traveling, and indulging in hobbies like gardening and bike riding. She is also an advocate for supporting families with diverse needs and loves giving back through philanthropic efforts. Her story is one of perseverance, innovation, and dedication to transforming the lives of children and families through education, therapy, and support.

Luba is a powerful voice for women in business, child development, and scalability in healthcare, and her mission continues to inspire both in her practice and beyond.

Connect with Luba on LinkedIn and Facebook.

What You’ll Learn In This Episode

  • Empowering families and breaking barriers: How she supports children with diverse needs
  • Building a scalable healthcare business: Lessons from her on growing a pediatric practice

Transcript-iconThis transcript is machine transcribed by Sonix.

 

TRANSCRIPT

Intro: Broadcasting live from the Business RadioX studios in Atlanta, Georgia. It’s time for High Velocity Radio.

Lee Kantor: Lee Kantor hear another episode of High Velocity Radio, and this is going to be a good one. Today on the show we have Luba Patlakh, and she is with Kidology and a new product and service called the confident IEP parent. Welcome.

Luba Patlakh: Hi. Thanks for having me.

Lee Kantor: Well, I am so excited to learn more about what you’re up to. Let’s start with Kidology. How you serving folks?

Luba Patlakh: There is an incredible brand I’m proud founder if you will, like a proud parent. We’ve been in business for ten years and I am a speech language pathologist. That’s how it all got started. We serve as children, ages birth to 21 years old in multidisciplinary therapy capacities like speech therapy, occupational therapy, physical therapy and ABA, which stands for Applied Behavior Analysis. So everything we do here at chronology is for the betterment and well-being of the development of young children and beyond, and counseling their families through the process, of course.

Lee Kantor: So what was the genesis of the idea? Had this all get started?

Luba Patlakh: You know, actually I come from broadcast originally, which is is funny. I love this realm, but my whole life I always wanted to help people. I came here as an immigrant at two years old from Kyiv, Ukraine, with my parents. My mother was a nurse there. My grandfather was a famous dentist there, and we had other people surrounding us that were, you know, busy helping others. And I always wanted to do that. I wanted to be a doctor. I was a natural born mom. I wanted to help people, but I was damn terrified of blood, like, I. I was not going to be a doctor and we would, like, laugh about that. And then as I grew into adulthood, I found the speech pathology when I was searching for career Path. And I said, you know, I have the gift of gab. I think this could be this could be the field for me. And I started to learn more about the education. I received my master’s in speech pathology, and that’s how I got here.

Lee Kantor: So how did kind of all of that education and desire turn into Kidology? Like what was the the problem you were trying to solve from a business standpoint?

Luba Patlakh: When I started working initially and I gained some experience as a special instructor, actually, and I’m from Pennsylvania, so it was in the Philly area, and there weren’t too many companies that were considered bilingual or multilingual aside from Spanish speaking ones. And I happened to work at one, but I spoke Russian, so I brought something very unique to the table for them. And as time went on and I was able to open my own business, I decided that there really was an absence for the immigrant community in terms of therapy for their children. And while I am a big advocate for learning in English because eventually the child goes to school and they have to speak English for in America. However, with the influx of immigrants coming to the United States and the parents feeling like they don’t really understand what’s going on with their child, I knew that I was meant to be that voice for them, given that I had grown up the same way, and I was so happy to be able to, you know, go out to the community and really teach people, hey, you don’t have to hide. You don’t have to feel like if your child has autism or any other need, that there’s no one out there to help you.

Luba Patlakh: I’m here for you. You know, come to my business and and I’ll help you. And that’s exactly what I did. And year by year, we grew. More people were finding out. More parents were coming. One mother, four weeks from Ukraine literally came on these refugee programs that are going on right now. It was last year. She came straight to my office. She said, my cousin told me to come straight here and talk to you. I said, am I in trouble? And she said, no, I want to tell you about my son. You know, he’s seven and he’s autistic, and we just came here from Ukraine and we desperately need your help. He’s been out of service for several months and he’s regressing. Can you help me? Like in tears. And we got her in service right away. And that’s the message I want to put across. I’m here for all families and children at technology and I myself as an advocate. And, um, and that’s that’s what we want to do. We want to make the childhood and the development of a child who’s already in need easier and guide their parents through the process.

Lee Kantor: Now, is your practice primarily still in Pennsylvania, or is this something that’s nationwide?

Luba Patlakh: Right now we have two locations in Pennsylvania. We have a remote office in Florida, so we are licensed there to see people. Unfortunately, we don’t have a full office brick and mortar like we do here there. But we are available in Florida on Teletherapy and we are God willing. Future future plans. Maybe the brand will go nationwide, but you’ll have to stay in touch with us to find out what happens next.

Lee Kantor: Now, can the services be delivered virtually over zoom, I would imagine. I mean, my son had help with speech and elementary school, uh, as part of, I guess, that they have plans for, for kids through the public schools that, um, yeah, support this. So he had that for several years, and that was very helpful and useful and helped him, uh, you know, even to today he is able you can tell that he articulates well and he can speak very precisely, uh, compared to maybe other people who hadn’t had that kind of training early on. Um, is that kind of the goal is to make it where people can access this type of services wherever they are, without the need of being kind of in person.

Luba Patlakh: So the teletherapy is beautiful, especially when it was Covid time. We all became tele therapists and thank God because people were going crazy at home with their kiddos and they didn’t want to have a gap in their services. Um, teletherapy is a beautiful thing. We can provide teletherapy. If a client comes forward and says, hey, I’m really interested in you’re multilingual and there’s nothing like that around me. We would just have to get a licensure for that type of therapy in the state. But the interesting thing about therapies, which is different than like a lawyer perhaps, is that a lawyer will have to sit for the board in every state, whereas a speech therapist, occupational or physical therapist, if they already have passed their boards in one state, all they have to do is apply for the license in a different state. So yes, we would be able to do so. And 1,000% Teletherapy is a beautiful thing and it’s really, really convenient for all ages, especially once you’re five. Plus, because the kiddo can sit with the provider on the screen. There’s so many interesting games now and products. It’s not like you’re just sitting there face to face like, hey, how are you? We actually do, uh, you know, engage with them in virtual and digital capacities, which are so interesting.

Lee Kantor: And it doesn’t need kind of like physical touch, right? Like this type of service can be done, you know, just speaking virtually.

Luba Patlakh: Yeah. So for speech. Very extremely. So that’s the one that’s the most I’ll say successful on teletherapy occupational and physical therapy, of course, depending on the diagnosis of the individual may demand that in person. But what could happen is techniques and therapy advice and some stretching or whatever. Some exercises that are able to be on tele would be provided. And then when the need would come either out, you know, a provider could be assigned or we have Partnerships with people that we know and we could provide someone to. Them in person on an as needed basis. But of course Teletherapy is 100% suitable for people, of course, depending on their need.

Lee Kantor: Now, um, your clients are the children of your clients. Sound like their needs are very diverse. Can you talk a little bit about the variety of services that you offer when it comes to this?

Luba Patlakh: Yeah, absolutely. So we work with a wide range. It is not a niche type of, uh, pathology or physical therapy where sometimes you’ll go somewhere and it’s very specific. Like I have a friend who runs an office of just executive functioning here at archeology. Um, we do offer services to all needs so the child can have as simple a need as a couple of sounds that are disarticulated, and they just need maybe an 8 to 12 weeks therapy. And then they overcome those sound difficulties and are able to clearly speak them, or someone as severe as a chair bound disabled child, whether born or post traumatic injury or something like that, who might have autism or Add. We really work with a wide variety of needs. Um, and I am just very lucky to have such a wonderful team who’s not only willing but eager to dive into needs like that, because sometimes it gets complicated and it takes a lot of patience, a lot of commitment. But we have so many wonderful people working here, and we can work collectively and we train the family, which is a really important piece. So that’s why I feel like we’re so successful, um, even in the most severe situations, of course, we will refer out if we feel that it’s something we can’t do, but that doesn’t happen too often for us.

Lee Kantor: Now, talk about kind of the ambition from growing just a thriving local business, which you obviously have done in Pennsylvania, and then scaling this to something that can be all over the place. Um, those are kind of two different mindsets. Can you talk about what was the thought process you had when it came to okay, I’m going to build the scalable business. And number two, that, um, what was kind of the signal that, hey, this can work anywhere, not just where I’m at right now locally.

Luba Patlakh: So for me, um, I’ve always been a bit of a go getter, if you will, but I, I’ve always been, like, very fast paced and any jobs that I held prior. And in the last ten years, when I first started this, it took about a year to actually become an established business. So I actually opened 11 years ago, but has been running for ten years. Um, because it took one full year for the state of Pennsylvania to deem us a provider of the state. And I think once I finally got that paperwork and I started to figure out piece by piece, how this would look, um, people. People started to come and I started with one type of service capability. So I was working only early intervention services. And then over time, I want to say like year 3 or 4 is when I started to dive a bit into insurances, which was a whole other slew of, uh, contracts. And we accept over 14 insurances, including medical assistance. So we, we want to help everyone. And initially I didn’t even have an office. I was just kind of going door to door. The model was more homecare esque. I was interviewing people in Starbucks and then my girlfriend, who owned a very successful home care at the time. She’s like, what are you doing? Why are you not opening an office? You can’t carry all this weight by yourself.

Luba Patlakh: You’re getting busier. It’s getting harder. I was pregnant with my first child then, and she’s. And she’s said all these things to me. And I said, what are you talking about in office? I, I’m like, I don’t think I can afford an office. That sounds expensive. And I got to hire a secretary and like, that’s expensive. And but I took her advice finally, and I just stopped being so afraid. And I’m so grateful to her for the push because me opening a space stopped us. Going from going to Starbucks gave us some credibility. People were coming in to interview and train in my office. That led to them bringing their neighbor for therapy, and we were still going out a lot at the time. So when I say going out, it’s all of our providers were working in the field, so they would work at daycares or schools or homes. Um, but now we had a space so we could bring people in and mothers would be like, well, I want to come to you on my insurance. And that’s the process that kind of started to, uh, push me forward and make me apply for insurances, get credentialed that way so that I could accept those people and not just out of pocket. I saw that there was a need. I saw that there was an interest. Um, whether it was because of the way I was communicating and advocating for the families or just that there really was a need for this.

Luba Patlakh: It was coming together for me, and I didn’t want to give up the opportunity. So I worked really hard and I kept watching what I was doing, how I was doing it, planning, growing. And slowly but surely, I went from, I think, year one. I had four providers and myself and one other person in the office. And then and I don’t forget, I was between both. So I was in the office and I was a therapist. Um, and then by year four, I had jumped to like 20 providers from four, which was a huge difference. And already five people in the office. And today we have like 75 providers and 17 administrative office staff. So as you can understand, it’s been quite a production. Um, but the idea, I think, just comes from that rocket fuel motivation I have within me the eagerness to succeed, but also really like the will and want to help others. I before I had a piece of paper for speech therapy, I had the heart for it. And I think deep down from my early babysitting years and baking cookies for the neighborhood, I have always had a bit of an entrepreneurial spirit. So I think all that combined, it just it just worked out in my favor.

Lee Kantor: Now, have you developed kind of a cardiology methodology that unique to the work that you’re doing, or are you just kind of building on what is just a standard way of interacting with young people in order to help them, you know, to support them and to get better at whatever their challenge might be.

Luba Patlakh: We don’t follow a particular cardiology based curriculum. Um, what I always like to say is every provider therapist has their unique methodologies, and we let everybody kind of figure out each individual client on their own. There’s really no rhyme or rhythm to how someone will come across, because everybody’s so different. Every day here is different. Um, so we don’t have, you know, a cardiology methodology or curriculum. However, because I’m participating in so many IEP meetings, which are Individualized Education Plan. That’s what. Iep stands for. And it starts at the age of three. Once the child is technically like. Of kindergarten going to kindergarten. Um because early intervention is birth to three. So that’s an individualized family service plan. And then the 3 to 5 will start the Individualized Education Plan. This is a plan that’s updated yearly. We work off of those plans, um, with kiddos and their families here in the clinic for the school district. But when they come internally, we make our own initial assessments and goal plans. So we don’t necessarily follow IEP in the private care space, but we advocate and work with so many IEPs. So what I have gone ahead and created and it’s my new product I’m launching right now. It’s called the confident IEP parent. And what my intent is with this the minute families believe me Ology, or they’re continuing archeology and they’re now at the school level.

Luba Patlakh: They may come across the need for an IEP in the school. So whether they were getting speech or OTP prior and now they’ve gone to school or this came up in fourth and fifth grade. There could be a variety of reasons why it comes up, but it comes up. This family no longer has the cushion of a company like ours to go in and advocate while the kiddo is here. We are on calls with their coordination teams insurances. We’re constantly advocating showing data results to get them hours to ensure their meeting their needs and goals. However, once they get to the school, we don’t have the right to do that now. It’s the school district and the parent. And what I’ve come to find is parents are not winning. They are coming against the big bad wolf of the school district. They don’t see the clear picture of the child. And it is my goal and duty now from here on out, to train parents to be the confident IEP parent in order to successfully get to that meeting. Sit at that table and prove to those people. My kid needs this, this, this. Please give it to me. Have a nice day. And that is what we’re aiming to do now with, um, you know, you brought up. Do you have a method? Not necessarily in theology, but I do now with the confident IEP.

Lee Kantor: And then these, uh, plans, are they something that once you build a plan for one, uh, group like a school system in Pennsylvania, that that would be kind of translatable to another one in different community? Or is this something that has to be customized based on whatever the requirements are of a given market?

Luba Patlakh: Are you speaking to the program of the company, the IEP?

Lee Kantor: Yeah, the the confident IEP parent program.

Luba Patlakh: This is it’s going to be a course that’s going to be sold on our website which will be just the IEP. Com. Um, if people want to go and sign up now we’re handing out free freebie handouts. And you can get on our waiting list to hear when the course comes out. But it’ll be a work at your own pace for families. And they have a question and answer time and a resource like someone to talk with about it. I’m not an attorney. I’m not an advocate in that way. I’m just advocating and teaching the parent techniques and skills of what to say, how to say, how to ensure their child comes across so that they’re not constantly told no when they’re asking for certain services. For whatever reason, the school doesn’t always see the big picture. They like to assign goals. Academically, it makes sense. But there’s more to a person, a child than just their academia. What’s their personality like? How are they socially? How are they in the home? What kind of needs do they have? It’s so important to see the global picture. And the parents are educated today. And this is like, you know, it doesn’t have to be interchangeable to, um, a state at all. Ieps or IEPs. It’s all based on what the school thinks a child needs. But the parents are not getting a voice because they just don’t know what to say. If a parent is coming more prepared data, information and kind of like a a whole global picture of their kiddo, they’re more likely to get what their needs are.

Lee Kantor: Right. You’ve learned kind of best practices. You’ve learned how to the right words to say and not say in order to help the child get what they need, where the parent, this is their first time doing it, and the stakes are extremely high for that individual parent, but they just don’t know what they don’t know. And you do.

Luba Patlakh: You’re right. That’s right.

Lee Kantor: So, um, so that course is going to be rolled out and that’ll be available to anyone in any market. Because like you said, that type of coaching and consultation is kind of universal and it’ll have to be customized by the parent in order, you know, for their specific situation, but that the general knowledge is universal in that standpoint.

Luba Patlakh: Yes, exactly. And I’m really anticipating being able to help so many parents. I looked up the statistics recently and it said that over 7.5 million children between the ages of three and 12 have an IEP.

Lee Kantor: Wow. That’s crazy.

Luba Patlakh: It’s a lot. It’s a lot of families.

Lee Kantor: Yeah, that is too many. Um, so, um, what could we do to help you? What what do you need in order to continue growing and continuing serving this, uh, this constituent.

Luba Patlakh: I’m. I’m just so excited to share this information. I want people to know that there’s a person like me out there that is behind the scenes, advocating and caring for them and their families. I know despite going sometimes to the schools or bigger entities, not everybody is going to think about their best interests. But there are people out there like myself who are. I’d love for anyone who needs. I have a personal Instagram. I’m at Queen k d l g q e n. That’s my personal. Feel free to reach out to me if you have any questions about any therapy related stuff? Business related stuff? Um, then of course we have, uh, at the confident IEP parent. It’s directly on there too, on my Instagram and at our Cardiology Inc. you can see what we’re up to in our clinics. We have a TikTok. Our everyone’s a really good sport in my clinics. And they love to share what they’re doing in therapy. Their kiddos wins how our clinics look. So if you’re somebody that’s interested in this market or realm, or a parent that wants to better understand how it might look, there’s a lot of information on there for you as well.

Lee Kantor: Well, thank you so much for sharing your story today. You’re doing such important work and we appreciate you.

Luba Patlakh: Thank you. I’m so like I’m honored to be on and I appreciate you sharing my message. And thank you so much.

Lee Kantor: All right. This is Lee Kantor. We’ll see you all next time on High Velocity Radio.

Tagged With: Kidology, Luba Patlakh

Finding Clarity in Chaos: How Coaching Transforms Lives with ADHD

August 15, 2025 by Jacob Lapera

High Velocity Radio
High Velocity Radio
Finding Clarity in Chaos: How Coaching Transforms Lives with ADHD
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In this episode Lee Kantor talks with Dawn Keating of ADHD Brain Understood about the complexities of ADHD, especially in adults and women. Dawn discusses her personalized coaching approach, the importance of accurate diagnosis, and how ADHD can be reframed as a strength. They explore the differences between therapy and coaching, challenges with executive functioning, and practical strategies for managing ADHD. Dawn also shares advice for those considering support and highlights the value of self-awareness and seeking help without waiting for the “perfect” time. 

Dawn Keating, Owner of ADHD Brain Understood.

She is the coach you call when you’re done white-knuckling your way through life with ADHD and are so over the burnout, overwhelm and 57-open tabs opened up on your computer.

She works with smart, driven women who know they’re capable of more, but can’t seem to get out of their own way.

Connect with Dawn on LinkedIn and Facebook.

What You’ll Learn In This Episode

  • The hidden toll and costs of unmanaged ADHD
  • Why successful women with ADHD are often the most burned out
  • Do you really need a diagnosis?
  • What Dawn wishes more people understood about living with ADHD

Transcript-iconThis transcript is machine transcribed by Sonix.

 

TRANSCRIPT

Intro: Broadcasting live from the Business RadioX studios in Atlanta, Georgia. It’s time for High Velocity Radio.

Lee Kantor: Lee Kantor hear another episode of High Velocity Radio in. This is going to be a good one. Today on the show we have Dawn Keating, who is with ADHD Brain understood. Welcome.

Speaker3: Hi, Lee. How are you?

Lee Kantor: I am doing well. So excited to be talking to you about this important topic. Tell us about your practice. How you serving folks?

Speaker3: Well, I am serving folks in a whole bunch of different ways. I see a variety of clients that are entrepreneurs, that are healthcare professionals. And so I say that my coaching practice is kind of a one size fits none, because if you’ve met somebody with ADHD, you’ve met someone with ADHD. We all show up differently. And we all have different needs and really what we’re looking for. So it’s kind of it’s designed to kind of meet the, you know, individual where they’re at.

Lee Kantor: About how many people have ADHD.

Speaker3: Well, they say that about, you know, that some of the numbers are changing, you know. And, you know, I would say maybe between like eight and 10%. And so the one thing that I’m noticing, though, is that more and more people are getting diagnosed. And that’s really that group of us women that got missed or didn’t present as the typical, you know, nine year old boy we think of when we think of ADHD, you know, jumping on the furniture. And so now we’re starting to come out and say, hey, wait a minute. Right. Or in my case, I got misdiagnosed and didn’t really even get my, you know, official diagnosis to 48.

Lee Kantor: Now, you mentioned that for women that maybe they are not even being diagnosed or they’re being diagnosed. Way later than a lot of children, when I’m sure that’s when they typically check this. Right. As a kid, the kids, you know, having a difficult time in elementary school. And then they say, we better test them. Is that the normal?

Speaker3: Yeah. Or it might be that the teacher, right, is saying, hey, this you know, Johnny is being disruptive in my class. Right. And so something is going on with Johnny maybe not thinking that, you know, Johnny is a kinesthetic learner. Maybe Johnny is going to learn better with movement, right? And so normally, you know, when it’s picked up early, it’s normally because it’s been an unexpected behavior or something that it just didn’t check off the box. Right. If everybody else can do it and Johnny can’t, there must be something wrong with Johnny. And for girls, right. Lots of times we’ve been raised to be polite. Right. Don’t speak unless you’re spoken to. You know, sit quietly. You know, we’re kind of people pleasers, and we’re kind of quiet. And so for a lot of those reasons, it can also be missed. Right. Is, you know, for example, you know, at one point it got brought to my parents said, wow, you know, Dawn has some real anger issues, right? And I was doing the best I could to keep it together at school. And the reason that the anger issues came out was because she, my teacher, had said, hey, you know, she’s always ripping up her papers and getting frustrated. And it was my brownie leader who said, no, dawn just needs a pair of left handed scissors. Right. And so sometimes, you know, we have these boxes that we have to check off. And guess what? Li. Once I got left handed scissors, there was no more ripping up paper. Right. And so sometimes I think of being the left handed person in a right handed person’s world. Just like being ADHD person in a neurotypical world.

Lee Kantor: Now, for folks who are getting diagnosed later, are they getting diagnosed by like kind of in through official channels? Or are they like taking kind of BuzzFeed tests to say if I have ADHD or not?

Speaker3: Yeah, that’s a great that’s a great question. You know, there was a lot of that going on for a while where you could kind of go online and, you know, fill this out and get this diagnosis. And the the clients that I work with are doing, um, they’re not really doing that. Buzzfeed. The you know, what’s in now, they’re really seeing the psychologist or their doctor and, you know, taking the channels to really get this official diagnosis. You know, some of my clients might say that they didn’t do the two day neural psych eval, but they’ve they’ve done the questionnaires. They’ve done the maybe the piece involvement from a spouse or a coworker. And they’re taking those channels, you know, and, you know, that’s it’s tricky because sometimes people, you know are wondering even at this point, like, does it does it matter? Right. And so I am seeing though that more people, um, are getting, you know, diagnosed later in life or are coming to me and saying, hey, you know what, Don? I don’t know if it’s ADHD, but there’s something going on here. Right. Um, and so again, do you have to have the ADHD diagnosis to know, hey, I’m struggling here.

Lee Kantor: And what are. As as you age, you obviously learn different coping techniques and different ways to navigate the world that you wouldn’t as a child. Um, what are how is it presenting itself, as, you know, a 30 or 40 year old, uh, where they say, were they individuals? Like, this is something. It’s not nothing. Um, I should get checked out. Like, what are some of the symptoms or signs that this might be ADHD related?

Speaker3: Yeah. Well, it what what I’m hearing from the people that, you know, that I worked with and what I even noticed myself is it’s, you know, this executive executive function, which is the day to day operations that we do right just to manage our day to day living. When we start adding more executive functioning to our plate is when it gets harder, right? And so let’s say that, you know, I’m, you know, in school or maybe I’m in high school and, you know, I’ve missed a couple assignments and, you know, um, I’ve done a few little things right, like skipping class. I’ve missed some assignments. My my room is messy. Right? I got maybe a couple speeding tickets. Right. And now I’m in college. Right. And now there’s there’s such a bigger load. Right. Or I’m in my graduate program. And now I’ve really got to use this executive functioning for planning my day, organizing my calendar. Right. Getting started on these tasks. Right. I also see it a lot when there’s that change of life, say, and for me is where I notice it is when I had kids. So not only am I just responsible for myself, but I’m also responsible for these these little people, right? Planning their day, organizing the doctor’s appointments. It’s not just about me anymore. And so I see that a lot when there’s, you know, maybe this big change of life event, right? Um, you know, running your own company, right, is different than working for somebody, right? Um, you know, and so normally it’s kind of when we got that, we’re really tapping into that executive function and some of the tools or strategies that we used before, you know, some of them may still work, but then all of a sudden they’re not working anymore and we can’t figure out why. And that’s why.

Lee Kantor: So now when the person is, you know, they go through the process, they’re diagnosed, they’re not diagnosed, but they they realize that this could be ADHD. How are they deciding between kind of a therapist or a coach? Because obviously they’re similar, but they’re really different in a lot of ways.

Speaker3: Yeah. Well, and that’s a great question. A lot of my clients that I work with actually also have a therapist with them. Right. So therapy will work on, you know, the traumas or childhood or, you know, if sometimes if there’s something that they feel needs to be, you know, fixed. Right. Where coaching really? My coaching is very strength based. Right. We don’t really talk about anything from the past unless it’s something like. All right, well, how is that, you know, showing up in our day to day, right? How we’re not going to spend our time there. Right. I know that my clients are are capable. They’re resourceful. Right. They know the answers. They just need to figure out how is my ADHD showing up or what is it getting? What is it that’s actually getting in the way? And how do I build those, you know, strategies or tools that I need to really excel. And so it really is, you know, if you think about even, you know, in school, right, if you had a coach, right? Your coach, you know, maybe helped you, you know, run a little faster, right. How to shoot those hoops, how to train. And that’s really more so what coaching is, is helping you really be the best version of yourself. And, you know, helping you kind of get uncomfortable so that you can do the growth, right. And so I say, you know, um, are we, you know, a partnership? Yes. Am I going to cheer you on? Yes. But am I going to just cheer you on and not help you grow? No. Right. And so the relationships are different. Um, but a lot of my clients have a therapist, um, as well.

Lee Kantor: Now, as part of your work as a coach. Um, is teaching the individual to, uh, look at their ADHD. Not necessarily as a detriment, but maybe as a superpower and how to kind of wring out the most from that.

Speaker3: Absolutely. And ADHD is not a detriment. You know, I think the, the and I should say it like this is that if you don’t understand your ADHD, right? Or, you know, you’re so focused on trying to become something that you’re not or someone that you’re not, yeah, it can be a detriment, right? And so the the piece that really is enlightening and freeing is when you understand that, hey, it’s, it’s just a different brain wiring and you know that there’s other ways that I can do these things, you know, and some people hate the word superpower because, you know, you know, ADHD can definitely be a challenge, right? But you know, and so but there are superpowers. There are they’re great gifts. Right? We’re the ones that think outside the box. We’re the ones that come up with the answers. Right? We’re the ones that are creative. Right. A lot of us are the entrepreneurs or the self starters. Right? And so, you know, looking at, hey, there are a lot of benefits, um, you know, and a lot of, you know, really amazing things we can do. But we first got to understand it and be willing to kind of learn to work with it.

Lee Kantor: Now, you mentioned earlier that, uh, some of the people you work with tend to be entrepreneurs or healthcare. How did kind of those two groups get? How did you get attracted to those two groups? They seem a little disparate. They’re not necessarily, you know, two in a row that I would think of.

Speaker3: Yeah. Well, you know what, Lee? It’s actually funny that you say that because it’s entrepreneurs and health care professionals that I get. And then the other group I get are men that are usually in their late 40s or 50s. So I don’t know how I get one of the three. Um, but I think the healthcare professionals, I get them. Um, because before this I worked at a major medical, um, you know, hospital for 23 years, and I did nuclear medicine. And so I have a lot of training in neuroscience. And I think that, you know, I have that love of learning. And I think that that group of health care professionals, um, kind of can relate to that. And the piece of how can you look so successful on the outside, but on the inside feel like you’re barely keeping up? Right. You know, I had a woman, a client of mine, and she said, you know, Don, um, she worked in the ER, and she said, I am saving. I’m saving lives. Like I am triaging what needs to be happened. But inside I’m falling apart, you know? And so I think that I resonate with them. And then I think that piece of the entrepreneur of, you know, we’ve got these great ideas and we’re creative. And sometimes, you know, we want to do it our way. Right. Um, and that thinking outside the box and, you know, this was my own entrepreneurship, right, is leading from the medical field to start up my own business. So I think it’s a combination of those two. And as for the gentleman, I think maybe they figure, you know, I’m a wife, I have a husband, and she must know how to help me with, you know, leaving the towel on the floor or forgetting to get the milk, whatever it is, I don’t know. Um, and so that’s pretty much how I, um, I think I kind of resonate with that with those three.

Lee Kantor: Now, when you’re working with your clients, um, are they coming to you after something kind of bad has happened, or are they being proactive and like, I want to get a handle on this, like, what is usually the trigger that gets them reaching out to you? Or are they getting referred by a therapist? Like like how what’s your path to a new client? Because it seems like this is an interesting challenge for these folks to, to to get help or get at least, um, people to listen to them, to see what it is that their issue is. But so how do you kind of go about getting that client?

Speaker3: Yeah. So, um, it’s a little bit of combination. I do get some of my clients, um, as referrals from psychiatrists or psychologists. Um, I just had a conversation with a psychologist, um, who knows about ADHD, and she said, but you know what, Don? I, I can help other people, but I’m really drowning myself, right? And I’m feeling that I’m a fraud, right? And that I’ll be found out and and so sometimes it might be that piece of, you know, just sheer exhaustion, right. This front of if I work harder, if I plan better, if I’m more organized right, or I steal time from somewhere to get more time, I’ll be better. I can outrun this ADHD. And then that’s the myth, right? It’s like you’re not going to outrun the ADHD. And at that point, sometimes it’s just that sheer exhaustion, right? Sometimes it’s that piece of, you know, they’re playing small, right? Like, you know, I, I’m, you know, I missed this promotion or, you know, um, people maybe aren’t finding me as a team player or I’ve let my team down or, you know, I’ve got a lot on the line. I’m running this group. Right? And if I can’t manage my time and our goals, then we’re not going to make it. And so it’s a little bit about, I think, realizing like, first of all, does it have to be this difficult. Right. And sometimes it’s like, you know, I’ve done everything I can and now I need to ask for some help. And I think that especially with women. Right. We you know, we’re, you know, we’re we’re people pleasers, right? We’re you know, we’re managing our household. We’re managing our team. You know, there’s no sandwich years where we’re managing our own young kids and then elderly parents, right? And it’s like there’s just too much that they feel like, you know, I just. I just can’t do it. Right. And it’s costing them, you know, relationships. It’s costing them time with their family or bringing their work home. And now they’re like, hey, you know what? I’m I’m always in ketchup mode. And that just gets exhausting.

Lee Kantor: Now, in health care specifically, there’s such a crisis of burnout. I would imagine that if you can help somebody solve this problem, you’d be making a big difference for a health care system or individual that’s in health care, because it is a tough time for those folks nowadays.

Speaker3: Yeah. And, you know, I was, you know, in health care still during Covid. And I remember just just the stress with that and, you know, just the shortage and you didn’t really know what you were walking into. You know. And what I see is that the, the clients that I work with, they love what they’re doing. They’re so dedicated to patient care and helping. Right. But, you know, it’s the piece of, um, managing their schedule. Right. Or say they’re, you know, doing research, right. You know, um, allotting the time to get that done or charging at the end of the day. Right. The seeing the patients and the crisis, that’s the excitement. That’s what gets them interested and motivated. But at the end of the day, now they’ve got charting, right. And they’ve got these pieces that they’ve got to check in with. Right. And then there is more of that burnout because then sometimes they’ve got to bring it home. Right. So there is not that time to relax or unwind with your family or just do the things that you want to do, because now you’re bringing that home with you. Right. And that doesn’t help with the burnout or recharging.

Lee Kantor: Now, is there any kind of tip or advice you can share for someone that’s listening that maybe hasn’t been officially diagnosed for ADHD, but they have some of the characteristics you describe that they might be, um, suffering from it. Is there some action they can take right now to either relieve some of the suffering, or at least kind of manage it a little better?

Speaker3: Well, I would say this is that, you know, it’s it’s not about, you know, getting the diagnosis. It’s not about having an excuse, but it’s about having that explanation. And so sometimes when clients, you know, to say, hey, I’m going to get this diagnosis, um, you know, it doesn’t mean it’s for medication or whatever, but it might be of a little bit of that piece of, aha! I knew it wasn’t. It wasn’t me. I knew something else was going on. Right. And then maybe learning. Okay. Well, what what is it or what are the areas that I really need to, you know, kind of learn about or dive into. Right. I think now. Um, and so I think that there’s that piece of just that validation of I knew something was going on. Right. But then again, it can also help you, you know. Okay, now where do I go from here? And as for the people who maybe decide, you know, I don’t want to do medication or I don’t really want the diagnosis. I would say, you know, one of the a tip that I could give would say, you know, be, you know, take a few minutes every morning right before the chaos starts and really say, what’s my priority? Right. What’s draining me? What is my intention for today? Because we’re in this world of just this autopilot and this go go go go. And, you know, sometimes, you know, I’ve, I’ve met with some, you know, potential clients and they’ll say, all right, once I get my, my life together and I get more time than I’m going to be ready to dive in.

Speaker3: Right. But here’s the thing. This is when you need it. Now. When you don’t have the time, right? It’s like saying, I’m going to get my teeth. You know, I’m gonna start brushing and flossing before I go to the dentist and get that cleaning. No, you need to get to the dentist now. Right. And so there’s that piece of, you know, when I get it together a little bit more, you know, maybe then I will reach out or, you know. Um, and I don’t know if some of that is just that mentality of, hey, you know, in today’s world, right? We can do it, all right? We can run a business, we can run a family. We can take care of, you know, our aging parents, you know, we have a clean house, we’re making homemade meals, and we’re getting in our exercise every day. And so they feel that this is something that they should be able to do, you know. Um, but really, at that point when you’re struggling, it’s like, now is the time, you know, even if it starts with, you know, getting really clear on your day of what’s really important to me today. Right? Because it all feels important to us with ADHD, right?

Lee Kantor: And especially when you have that hustle culture where everybody is, is just kind of bragging about how they’re getting it all done, when in reality they probably aren’t getting it all done. And if they are, it’s probably not done well and just giving them grace and space, um, you know, just to find their routine or path that’s going to help them grow and be the person they want to be. I’m sure your coaching is just invaluable when it comes to just giving them kind of a place to share, because it can get overwhelming.

Speaker3: It can. And, you know, lots of times just having that safe space to really process something and to have that reflective partner really can just, you know, create so many ahas or, you know, giving you the space to really think this out because we’re always so busy, right? It’s always that hustle or we’re having a conversation with somebody and they answer the question, and we didn’t really get to process what we were even thinking. Right. And so I do feel that that’s just that space of like that safe space of, okay, what’s really important here and, you know, time to really deep dive. And that’s also where the personal growth and development comes from. You know, um, I think that’s when we get a chance to see and learn a little bit more about ourselves.

Lee Kantor: Now, when you’re coaching, is it primarily one on one? Is a group is a virtual like what? How do you coach?

Speaker3: Yeah. So, um, right. I’m, I’m, I’m going to start groups. Just not yet. I’m waiting for the summer. Um, even though summer are supposed to be relaxing and chilling, I feel like this is like the busy version of December. And so, um, I will be starting that more in fall, but right now, my, um, coaching is one on one, um, predominantly virtual because I never know where anybody is coming from. I only see two clients that are local in person and, um, yeah, it’s, you know, and, um, and it’s funny because one of the clients that I work with, you know, was afraid to drive in the snow. So even though there’s no snow, we still work in person. Right? Because I guess snow can be scary if you’re from California. And so, yeah, it’s it’s predominantly just online.

Lee Kantor: And if somebody wants to learn more, have a more substantive conversation with you to see if it’s a good fit. What is the website? What’s the best way to connect?

Speaker3: Yeah, the best way to connect is to reach me through my email address, which is Don at ADHD brain understood.com.

Lee Kantor: And that’s the website right ADHD brain understood.com. They can go there and they there’s information a blog. There’s ways to kind of learn a little bit about you there right.

Speaker3: Yeah there is so yeah ADHD brain understood is my website. My email is Don at ADHD. Brain understood and I did create a little bit of a like a clarity kickstart guide. Um, right. Because you know, ADHD is, you know, people say it’s about the focus, right? But, you know, it’s about the regulation, right, of our focus, of our attention. And so I did create a little kickstart that might help some of the audience kind of see where it is that they’re struggling with this ADHD and around this executive functioning. Um, and so that’s on there as well.

Lee Kantor: Good stuff. Well, Don, thank you so much for sharing your story today, doing such important work. And we appreciate you.

Speaker3: Thank you. And thank you so much for having me.

Lee Kantor: All right. This is Lee Kantor. We’ll see you all next time on High Velocity Radio.

Tiny Global Footprints: Inspiring Young Explorers One Book at a Time

August 15, 2025 by Jacob Lapera

High Velocity Radio
High Velocity Radio
Tiny Global Footprints: Inspiring Young Explorers One Book at a Time
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On this episode of High Velocity Radio, host Lee Kantor talks with Deborah Haile and her son Jonah Seyum of Tiny Global Footprints. They discuss how their family travel adventures inspired a business creating children’s books, podcasts, and vlogs that celebrate cultural exploration. Deborah and Jonah share insights on involving kids in creative projects, running a nonprofit to help African children write books, and practical family travel tips. Their story highlights the value of collaboration, flexibility, and empowering children to lead, offering inspiration for families interested in travel, storytelling, and entrepreneurship.

Jonah Seyum, a 12-year-old globe-trotter, has traveled to 22 countries alongside his mother and co-CEO, Deborah Haile, and has already published six bestselling books. His latest project, The Eri Basketball Boys, co-authored with friends from Eritrea, is set to release later this year. He has a passion for travel and cherishes spending time with his family — especially his parents and his 30 cousins, who are spread across Minneapolis, Atlanta, Orlando, Denver, and Eritrea.

Beyond his love for adventure, Jonah enjoys playing basketball and soccer, performing on his violin, and diving into epic Fortnite battles on his PS4. He has a strong affinity for math and history, loves reading books, enjoys learning new languages, and finds joy in listening to music.

Founder and Co-CEO of Tiny Global Footprints, podcaster, and bestselling author, Deborah is a busy working mother committed to seeing the world with her son. She loves seeing the world through his eyes and sharing stories from their travels by writing the Jonah’s Global Footprints book series.

She holds a master’s degree from George Mason University in Virginia and a Bachelor of Arts from the University of Minnesota. She is originally from Eritrea but grew up in Minnesota. She is passionate about teaching children about global cultures and wants to help make travel an essential part of every childhood. She plans to publish more books based on different countries she and Jonah visit.

Connect with Deborah and Jonah on Facebook and Twitter.

What You’ll Learn In This Episode

  • How Deborah and Jonah are building Tiny Global Footprints and the podcast
  • Deborah’s guidance, coaching, and mentorship tips on building a family business
  • Advice for others who would like to coach/go into business with their kids
  • How Deborah nurtures Jonah’s leadership skills
  • What Deborah has learned about running a business with her son

Transcript-iconThis transcript is machine transcribed by Sonix.

 

TRANSCRIPT

Intro: Broadcasting live from the Business RadioX studios in Atlanta, Georgia. It’s time for High Velocity Radio.

Lee Kantor: Lee Kantor hear another episode of High Velocity Radio and this is going to be a good one. Today on the show, we have Deborah, Hila, and Jonah Seyoum and they are with tiny global footprints. Welcome.

Deborah Haile: Thank you Lee. We appreciate the opportunity. Thank you.

Lee Kantor: Well, I’m excited to learn what you’re up to. Tell us about Tiny global footprints. How you serving, folks?

Deborah Haile: Okay. Um, Jonah will go first, and then I’ll go out right after.

Jonah Seyum: So tiny global. Footprint is our business, and we write books together. For example, I’ve written seven books. Three with my mom and three by myself, and one with my friends who live in Asmara, Eritrea, which is in Northeast Africa.

Deborah Haile: So the the brand it started kind of global footprint started back in 2019 as my son and I loved to travel and see the world, and from our travels came books. We started writing books about our adventures. We wrote books on Thailand, Cuba, Eritrea. Like Jonah mentioned this in Northeast Africa, which is our original. Our families are from there as well. And then that kind of ignited some type of author a writer want to be to Jonah. And so he started to get to start writing books on his own. And then that went into us having like our own podcast as well. And then from that just it’s just been growing over the years. And then now we have also a nonprofit in Africa. Basically, we help other kids write books as well, which is the one that Jonah just mentioned. They just published it with his friends in Eritrea. So it’s been evolving over the years, but a global footprint originally started for us just because we have a love for travel and writing books.

Lee Kantor: So at the beginning, when it was just you traveling, what kind of was the genesis of, hey, maybe we should write some of this down and turn and turn our adventures into books.

Deborah Haile: It was people just coming and asking questions like my friends and family just saying, I don’t know how you’re doing it. Traveling with, you know, a five year old, a four year old, you know, to Thailand, to the other side of the world to like Cuba. These are just, you know, places that adults are somewhat fearful of going to. So I said, oh, let’s write a book about it because it’s safe. And, you know, we need to have a cultural. We need to bridge this cultural barrier. It seems like, because everyone feels like there is this fear to go abroad and learn about other cultures and learn about, you know, other areas, parts of the world. So. And taking children with you. So that’s where that came from.

Lee Kantor: And what was kind of the like. Why didn’t you write it as you as being, you know, somebody that’s had the career that you’ve had, why didn’t you just have it from your perspective? What was the thinking of getting your child involved?

Deborah Haile: He has a different perspective than I do. So we always, you know, and when we started writing, I was writing children’s books. So I wanted it to have a child’s voice as well, not just an adult’s voice writing. And, you know, for children. And I think that’s also what’s been inspiring for other children now to wanting to write and wanting to travel because they see him doing, you know, this and the whole purpose is for us, you know, to to inspire other families. And I, I’m not doing it by myself. So I’m doing it with my son. And I wanted his voice to be heard as well.

Lee Kantor: So as a parent kind of creating a business with their child, how are you kind of guiding your child and, you know, while still giving them support but not necessarily taking over the whole project? How are you creating that balance?

Deborah Haile: Well, creating a balance between, um, it’s difficult, but I think he he’s growing into it too now, meaning it’s changing his, uh, perspective. He is writing his own books. He has he’s he’s creating YouTube videos like vlogs from our travels, which he’s getting, you know, a lot of subscribers to he’s moving on to getting subscribers and moving on to, uh, being just a, uh, knowing, I guess he’s moving into him, getting his own voice heard as well. Uh, from this is giving him confidence, is giving him a way to, um, set in his own, um, you know what what what it is that he wants to say and what it is that he wants to do in these travel vlogs that he has on, you know, YouTube that’s, you know, also helping you know, with, with along with the books, I guess. So I guess I balance I’m feeding off of him now. Initially he used to feed off of me. Um, he has his own confidence going and he has his own ways of doing things. And so because he’s been doing it for the last six years. And so, um, I guess he’s, you know, him finding his voice, uh, it makes me happy, and I’m balancing it. Well, because it’s not. I used to run everything, but he’s definitely there supporting me with it now. So Jonah answered the question.

Lee Kantor: So? So, Jonah, what? Um, what do you like more? Do you like doing the videos? Do you like writing the books? Do you like maybe some of the speaking that you’re able to do now? What are your favorite parts of this adventure?

Jonah Seyum: So I like doing all of them because I like to show the people, like on social media about traveling and about the world and different cultures. But I also like to show younger children about cultures and traveling through books as well.

Lee Kantor: So when you’re traveling, what do you look for? Uh, what what types of things are you excited to do when you get to a new country? Is it the food? Is it the people? Is it the sights? What are your favorite parts of traveling?

Jonah Seyum: Normally, my first thing that I love to do is go sightseeing and then have some traditional food. And then after that, if it’s like somewhere that has a beach, go to the beach.

Lee Kantor: So are you primarily going to countries that have beaches? Is that, uh, what you’re all looking for?

Jonah Seyum: Um, not really like, but we do go to some. But like, over the summer, we just went to Qatar and Dubai and Abu Dhabi.

Deborah Haile: And. And there. What did you do there?

Jonah Seyum: And there we went to like, different different like known locations, went to malls, museums and stuff like that.

Lee Kantor: Um, because of your work, are you getting opportunities when you get to these different, um, communities? Are you getting opportunities to interact with the children, like, do you set up kind of, um, talks with, uh, young people?

Jonah Seyum: I do that in Eritrea, but not sort of with other countries, because in Eritrea, like, it’s easier to, um, to bond and to tell them about writing and traveling and like. Yeah.

Deborah Haile: And in Eritrea, we have a writers program that is, um, that he’s involved with. And so that’s where the children come in, that’s where his influence and the kids come in to.

Lee Kantor: And that hasn’t been able to expand beyond Eritrea.

Deborah Haile: So that’s new right. Like so again like I this is not a full time work for me. I have a full time job. I’m, um, I’m a director in a legal operation, so I don’t have this is a part time thing that started as, you know, again, like us, um, just traveling, writing books. But then that evolved into us having a, you know, podcast media, um, as, um, also being having this nonprofit now. So the reason why, uh, we, we had no plans on even doing it in Asia. It’s just the kids were interested after they seen what Jonah has done. Um, he was able to, um, you know, show them that he was able to write books on his own, that he was able to show them like he’s been to, you know, 22 countries and what he’s learned from there. And, you know, they the kids wanted to be part of, you know, our journey. And they wanted to be involved, and they wanted to write their own books and their own stories. So then we, you know, started having like teachers and other, um, instructors there for them that help them kind of with this process. And then they are writing and they are reading and they are doing all these things there, and we are helping them from here. But yeah, it’s so that’s been our contribution is just helping, you know, these kids, you know, that were that showed interest in this um, in our program basically.

Lee Kantor: So are there any lessons you can share to other parents who might want to get involved with the business with their children? Maybe some do’s and don’ts?

Deborah Haile: Yeah. Um, studying them early is a do for sure. Um, I would say, um, you know, setting them early, not only setting them early, but have them having them be part of the process. So, for example, Joanna, can you tell them about the festival that we just had. And what did you do with the book selling and stuff like that?

Jonah Seyum: So we just had an annual Eritrean festival that was in California and family came in, but we had like our own booth at the festival and we were selling our books, and I sold most of the I sold most of the books. And I was explaining how, like how kids should go, how kitchen explore and travel the world, like how I did and to inspire them to read and write.

Deborah Haile: And you did it at the Miami Book Fair as well, every year. Right. Mhm. Doing it. And so it’s so again it’s like he’s having um he’s growing up to have confidence in showing up on. Oh these are our books. This is what the book is about. This is why you should get it. This is why I wrote this. This is I wrote, you know why. Oh, about chores. Because I hate chores, and I. Now, as I get older, my chores keep increasing. So I wrote about it. I love basketball and soccer, so I wrote about it. These are things that are happening in my daily life. So then that’s basically what is inspiring, you know, the kids to do. So starting him early I think, is what helped him have this voice now and is also helping him have this voice now, as you know, a 12 year old, um, about not only about traveling, but also like having these vlogs, these travel vlogs, and he’s where he’s explaining about where he is, what he’s doing. Um, his travel vlogs show different parts of the world the Middle East, Asia, Africa, um, you know, South America. So it’s it’s good, uh, to start them early and I would say like don’t. And with business as well, he’s he controls the money like everything that we made for example from the festival, he got 50% because he was there selling the entire time.

Deborah Haile: He didn’t go have fun with his friends. He also, um, also did a lot of, um, PR work when we were there, just going out and meeting people. And a lot of people recognize him from our Instagram, our, um, YouTube. So they were coming and saying hello to him, taking pictures with him, which gave him more motivation and told him, you know, you’re a young leader. Keep going. And so that gave him even, um, you know, encouragement. Um, so it’s a really good, like, confidence, you know, I guess booster in a, in a way. And he’s learning. In the same token, he’s learning about, you know, being how to become an author. He’s writing, he’s learning about, you know, the world culture, um, and he’s contributing to that as well as a young author. Um, so which is, um, which is, I think, helpful. And so to do do’s and don’ts, I think it’s more do’s than don’t I don’t think I said anything that you don’t, but just get them involved. Um, the money part, you know, to get them financially. To get them to learn about financials, like I mentioned.

Deborah Haile: Like him, how much he was getting when he was like writing that he was getting 50% of it. And and he was doing the calculations. He counted everything. He put it in an Excel sheet. He calculated how much you were getting back and everything. So it’s great because he’s able to, like, explain, um, what, you know, his involvement is with everything. So, um, and so having a business with a child is has been more, you know, beneficial than than not. Because even in the podcast, as both of us talking to both of us, um, you know, explaining about, you know, our travels or the do adults of different countries, we want to what are some tips that we have learned for family travel that is um, so even in the podcast, he runs it with me. He sets it up. He does. He makes sure the video is working, he records it. He’s the one who sends it to our editor. He’s fully involved and engaged in the whole process. Um, like I mentioned, I was the one who was doing all this. You know, when we started. But now he is definitely doing the 50% of it and supporting, uh, his end, uh, by doing, uh, by doing all these that tasks that I just mentioned.

Lee Kantor: Now, what about some tips for family travel? Uh, that sounds like that’s where this all began for, uh, just traveling internationally. Um, is there anything that you would recommend for families when they travel together? Um, how to involve the child more and how to maybe get some of their input on where to go and what to do?

Deborah Haile: Yeah. Um, how how do you do it? Joanna, we’ll start with you.

Jonah Seyum: So I recommend, before leaving, check the weather on on the destination, because you don’t know how you’re going to pack for this trip. And you want to know, like the weather, so that you’re not too cold or hot and don’t bring the right clothes. Close next. Research about your destination before you go. Like make sure it’s safe and places and cities that you want to visit and landmarks that you want to see. And and yeah, that’s those are my tips.

Lee Kantor: Now how do you all find kind of the hidden gems? How do you find the places the locals go to rather than, you know, where a lot of tourists go?

Deborah Haile: Oh, good. Good point. You know, um, back in the I would say like, you know, 5 or 6 years ago, I would make sure to Google and check it to see what’s, you know, again, what’s our plan? Uh, some of them also we try to do multiple countries. So we go to every trail once a year. Oh sorry. Twice a year usually. And once we go to Eritrea we usually go, you know, we try to go. For example, last time we did London and then Eritrea, and then last time after that we did Rome. And then another time we did this past time we did Qatar and Dubai and Abu Dhabi. So. And then so when we go to these places when we’re trying to figure out where to go. It’s usually a few days that we’re there, so I make sure that I do a plan, a tight plan, right? Like, okay, we’re there for three days. What do we want to. What are the masses in three days that are not. Um, there are sometimes I think that are not popular. So for in Qatar, I said, what are the best? Where is it? I asked ChatGPT this time before it used to be Google. I asked ChatGPT what is the right place I need to go in Qatar? Where do I need to stay? That is in the middle. Um, and it’s not like, you know, downtown or anywhere, but it’s close to, you know, the museums is close to things that we must see as a, you know, family, um, of, you know, traveling.

Deborah Haile: Um, and the hotel that we ended up seeing was right by the souq, which is the market. Um, and it was an area. It was a hidden area. Like no one, really. The hotels and the tourists stayed on the other end of the city. And when we were staying, it was, you know, really nice, but it was really right next to the market. It was really it was next to all these museums as well. And then there’s a a flag area that that also a flag plaza that’s also well known. So we made sure to stay close by so we can walk to it. But it was very hot. So we also Uber at the same time. But we tried to make sure we plan it ahead. So when we were traveling. One of the things we try to do is plan ahead. We tried to get Johanna and I involved in like what he wants to do. What I want to do, and then we try to obviously even it out with figuring out what is it that that we both are going to enjoy doing. So the itinerary usually involves both of us. We try to obviously always embrace the local culture. So we always say, where is kid friendly food, places that we need to go to, or where is it? You know, we want to make sure like we have authentic, uh, food that we want to eat.

Deborah Haile: What are the what are some, uh, restaurant recommendations? Um, usually we do this when we get there. We don’t plan that ahead. Actually, we don’t do any restaurant research ahead. We get there and we ask the locals. We get there. We ask the concierge concierge that are at the at the hotel. Um, so we always try to make sure, you know, that we are, uh, prioritizing, you know, looking, um, prioritizing, going to areas that are, you know, hidden, not only hidden gems, but also somewhere where we can learn the culture, um, and obviously but and make sure that we’re staying, you know, safe at the same time. But embracing the culture, the local culture is definitely our go to. So, um, and we make sure that, you know, we are doing that for, you know, where we’re meeting like locals, we would go places and we would meet locals and we would say, hey, what do you recommend for? We were thinking to do this. And they say, oh, you have to do this. So, you know, just having chats with locals also helps. We, we basically like we we don’t go from here, from the US. Basically, we don’t go from the US planning every single item that’s on the itinerary. We go from the US saying, these are the things we would love to do. Let’s get there and see how we feel. Let’s talk to other locals there.

Deborah Haile: Let’s see how the culture is. Let’s see. We might change these plans so that that has happened multiple times as well, where we just get there and we say, okay, let’s do this instead. So just plans change. And so I try not to make it just concrete plans that we need to stick to. Sometimes I do, and there are some things that we really want to do, but majority of the time. Um, we go there and then, you know, we have some ideas of what we want to do, but when we get there and talk to the locals, we definitely change our minds. We’ve changed our minds many times of what how our itinerary goes because of the recommendations of our tour guide or recommendations of other local or hotel staff or, you know, restaurants that we end up seeing and stuff like that. So, um, we are definitely not, uh, travelers that that, um, plan every single detail of the trip. We we go, we try to go there. That’s part of the adventure that we do is we go there and we figure it out sometimes. A lot of times, actually, 80% of the time, um, there’s places we went and we didn’t have a hotel when we landed. We’re like, okay, what area should we stay this time? And, um, we figure it out when we get there. Um, so we’ve done that several times and it works out just well for us.

Lee Kantor: Now, how do you decide what, uh, subject to publish books on, uh, especially moving forward?

Deborah Haile: Um. Good question. So our books, the the theme is the the book series is called Jonah’s Global Footprint. And so the book, again, like I mentioned, it’s, uh, Cuba and Thailand and Eritrea, and now we’re writing our new book in, um, in the Middle East. Uh, actually, the new book will be coming out of Middle East. So the theme of our books is travel, because that’s how this whole thing started. However, in parallel, Joanna also writes. Kind of day to day life, things like I mentioned. He wrote about chores. He wrote about basketball or soccer. He wrote about what does daddy do, do do all day during, um, Covid because he sees me. You know, he was young, he was only like six, seven then, and he saw me, like leaving the house and, you know, uh, sorry, staying at home and working. And he he would see that, you know, leaving the house. And he got curious. Where is it that you work even though he knew or he worked, but he still was curious about it. So he wrote a book about it. What does daddy do all day while mommy works? And so, um, it was it’s just things that, that he is really interested on that he writes, uh, books on. Um, but our theme for our, for the, for the books that we write together is travel. So new destinations like, you know, we did Africa, we did Asia. We did, um, you know, Kiva, and now we’re doing the Middle East. And so, you know, next we’ll see which, you know, country, which region we’re going to concentrate on. But it’s going to consist of writing more on, you know, different parts of the world to introduce that, you know, to introduce those cultures, to introduce those ways of, um, you know, working and um, just embracing, embracing those cultures, basically.

Lee Kantor: And, um, if somebody wants to learn more and follow your travels, get Ahold of the books or listen to your podcasts. Is there a website where they can kind of a centrally located place where they can learn more about what you’re up to?

Jonah Seyum: Yeah. So our website is called Tiny Global Footprint Net.

Deborah Haile: And, uh, they can contact us with an email. Um, hello. Tiny global footprint net. Um, but on social media, we are, um, tiny global footprint. Um, and we have, um, you know, uh, followers from all over the world. So which is, you know, great. Uh, our podcast is also on our website, so you’ll be able to find it there. Um, and all the media that we’ve had, all the articles about us and all the TV interviews we had everything. All, all. All of that is also in the website. So. And the books included. Um, all our books are also on there. All seven books are also on there. So you’ll be able to find everything about us on our website. Tiny global footprints net.

Lee Kantor: Well, Deborah Jonah, thank you so much for sharing your story today. You’re doing such important work and we appreciate you.

Deborah Haile: Thank you. Lee. We really appreciate the time.

Lee Kantor: All right. This is all right. This is Lee Kantor. We’ll see you all next time on High Velocity Radio.

Tagged With: Tiny Global Footprints

Why Consistency is Key: The Secret to Effective Branding

August 11, 2025 by Jacob Lapera

Atlanta Business Radio
Atlanta Business Radio
Why Consistency is Key: The Secret to Effective Branding
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In this episode of Atlanta Business Radio, Lee Kantor is joined by Kriston Sellier, President of id8, a branding agency specializing in mid-market manufacturing companies. Kriston explains how strategic branding can transform businesses by aligning internal culture with external messaging, shortening sales cycles, and driving revenue growth. She shares insights on conducting brand audits, the importance of consistency, and the value of an outside perspective.

Kriston Sellier is the Founder and President of id8, a strategic branding agency known for its award-winning creative team and research-driven approach. Under her leadership, id8 helps organizations shorten sales cycles, clarify their brand message, and make confident, data-backed decisions.

Clients include Reflective Apparel, Builders Insurance, Cobb County, the Marietta Department of Tourism, and the Georgia Department of Labor.

A respected voice in the metro-Atlanta business community, he also shares her expertise at the university level, empowering future leaders to turn market insights into bold, effective branding.

Connect with Kriston on LinkedIn and Facebook.

What You’ll Learn In This Episode

  • What is brand strategy and why should it matter to business owners
  • How does she create a brand strategy that is truly unique in a competitive, global market
  • What are the different growth stages of a business and how should your brand evolve through them
  • What is evidence-based branding and how does it impact the development of brand strategy
  • What are some ways to align all stakeholders during the branding process
  • How do business owners assess if their branding needs to be revised to keep up with where their business is headed
  • How can business owners future-proof their brand to ensure that their brand evolves and stays relevant in the future

Transcript-iconThis transcript is machine transcribed by Sonix.

 

TRANSCRIPT

Intro: Broadcasting live from the Business RadioX studio in Atlanta, Georgia. It’s time for Atlanta Business Radio. Brought to you by Kennesaw State University’s Executive MBA program, the accelerated degree program for working professionals looking to advance their career and enhance their leadership skills. And now, here’s your host.

Lee Kantor: Lee Kantor here, another episode of Atlanta Business Radio. And this is going to be a good one. But before we get started, it’s important to recognize our sponsor, CSU’s executive MBA program. Without them, we couldn’t be sharing these important stories. Today on Atlanta Business Radio, we have Kriston Sellier. She is the president of ideate. Welcome.

Kriston Sellier: Thanks for having me.

Lee Kantor: Well, I am excited to learn what you’re all up to. Tell us a little bit about ideate. How are you serving folks?

Kriston Sellier: Well, Idea is a specialized branding agency, and we work with the mid-market companies, manufacturing companies that are within 8 million to 25 million and really need a business partner who is going to help them increase their revenue.

Lee Kantor: So what’s your backstory? How did you get involved in this line of work?

Kriston Sellier: Well, I got a degree in graphic design from Illinois State University. I worked for IBM, building incredibly large websites for external clients like the New York Times. And after I worked there for a while, I loved the methodology, but I wasn’t feeling the desire to work on the same project for a year and see very little transformative change. So I thought if I could create a company that would serve the small, smaller businesses, the mid-market that really need the help and deliver that same quality of service. That it would be a win for everybody. And so that’s what I did. I started that in 2000.

Lee Kantor: So why was it the emphasis on brand?

Kriston Sellier: Because brand is an intangible but can create transformative change. People do indeed judge a book by its cover. And many times there is a fantastic business of fantastic brand, a product of service. And it’s it’s covered by a brand that doesn’t work. And so I just love helping companies go through that transformative change.

Lee Kantor: So what is it like working with Ida? Like what stage? What like what are the struggles that the company is having before they partner with you?

Kriston Sellier: They’re going through about four different problems. One, they may be having a leadership change. So the president is no longer there. There’s a new president or new people have been shifted into leadership roles. That’s one. Number two would be the product or service has significantly changed. Let’s say the business has been ongoing for ten years, and what they initially offered is no longer what they’re offering. So the brand that was created for the initial product does not match the current product. Number three, the brand itself does not reflect culturally what’s going on within the company. So let’s say, for example, the brand is all about trust and their colors are yellow and red. And those colors don’t necessarily communicate trust. So what’s going on within the business is not reflected in the brand visually. And then lastly there’s a lack of clarity. They say 70% of all frontline employees don’t know what the purpose of the brand is. And a lot of times that’s because it’s not communicated or literally not written down. So helping businesses come together and have a unique, specific vision and then sharing that vision to all of the employees so the employees can be the best ambassadors for them.

Lee Kantor: So in order to develop good marketing and communications, you need kind of these brand fundamentals to build off of.

Kriston Sellier: Yeah, it’s like the concrete, um, foundation of a house. And if that’s built, well, then the rest of the house is going to be stable. That’s exactly right.

Lee Kantor: Now is your work end with the brand, and then somebody else does the marketing execution. Or does your company do that as well?

Kriston Sellier: That’s a great question. So we have something called the branding program and it’s a three year process. Year one is alignment. That’s phase one. That’s where we’re getting everything into alignment. What we’ve been talking about. Um, and then year two is what we call momentum. And now you’re taking the align brand and putting it into the channels, into the proper marketing tools that are going to be needed to reach those audiences. And then year three is really, um, momentum. So now you’ve accelerated. Um, and now you’re, um, at, you know, driving at 65 miles an hour down the highway and you’re going to need, um, incremental improvements to the marketing and to, um, to the materials that are being made. And so we really consider it a three year program, and our clients graduate from that program and then move on to working with other marketing companies who’s really specialized, maybe in in very specific areas of digital marketing.

Lee Kantor: But you help them kind of build the strong foundation so that when it is time for the handoff that everything’s in place, and now it’s just kind of off you go.

Kriston Sellier: That’s exactly right.

Lee Kantor: Now, what are some symptoms that you might have a brand problem?

Kriston Sellier: Um, elongated sales cycle is one that I hear a lot. Um, or membership is declined or enrollment has declined, so that long, elongated sales cycle or sales taking a long time is usually a sign because there’s lack of clarity. And that’s very painful for businesses and organizations, because if you’re in a for profit business and cash flow is down, the business isn’t running properly. Um, and so that particular sign of elongated sales is usually a sign that there’s a deeper problem, and the elongated sales are simply a symptom of an unclear brand. That’s the one that I see the most. Um, that’s the most common and probably the most painful. Uh, because if you ask every business owner what they need more of, they’d probably say sales and um, um, and so when sales are down, it really harms the entire business. And so if we can come and help companies get clarity and have a proper foundation, Nation and know the words to say when they’re out selling. It really helps shorten the sales cycle. It eliminates confusion and it allows the salespeople to really do their job well.

Lee Kantor: So how do you help your clients build a brand that is authentic and that is true to their values and is also, you know, works in the marketplace, especially if it takes or it could take as long as three years to kind of get your groove on so that you are kind of executing at a high level.

Kriston Sellier: Right. That’s a great question, Lee. We start with research every project. We call it evidence based or research based creative. And every project starts with qualitative or quantitative research. Um, the qualitative research is one on one interviews, and we do one on one interviews with our employees, with our clients. And we select three different segments of the population. One, we talk talked to their clients, and then we like to talk to a few of their clients. And we always say, we don’t just want to talk to the people who have drank the Kool-Aid, and they absolutely love you. We’d love to talk to a few of your clients who maybe have had a few bumps in the road in their experience with you, and because we’d like to really learn the true character of the brand. Then we do one on one interviews with leaders in the brand. So that may be a president. It could be a VP, but someone who’s been there at the company for a while so that we can understand a little bit more about the culture, about the brand and the history. And then lastly, we talk to stakeholders. Now that may be younger or newer employees. It could also be partners or vendors that they work with. So we’re trying to see the business from all of those perspectives. And by doing that research, first, it allows us to us to see the truth because we can’t create a brand that doesn’t exist or is aspirational. We can only reveal what the brand is if we truly know what it stands for. So that research allows us to see if there’s gaps, if there’s not an alignment, if the business says we stand for this, but they’re delivering this. And um, and sometimes there’s some operational issues there. But in essence, that qualitative research is one of the research methods that we use to start capturing that information. So we can deliver a brand both verbally and then visually, that truly expresses what the what the brand is all about. Um, so it all starts with research.

Lee Kantor: Now, isn’t branding one of those things like culture that even if you’re not mindful in doing it proactively, it’s still going to happen?

Kriston Sellier: You’re exactly right. Brand is what people say about you when you’re not in the room. Uh, so, you know, we live in the world of in Atlanta. We live where Coca-Cola is. We live where Home Depot headquarters are, and I guarantee people sit around their kitchen table and they tell a story about either consuming a product or how much they love something, or an experience they had at Home Depot, good or bad. And and that’s what the brand truly is. It’s how it makes people feel when they’re experiencing experiencing the brand. Now the the beauty of that is we, as branding companies and business owners and executives have the ability to control that. But many times, business owners and leaders don’t take that the control of the reins. And when they don’t, that’s when there’s fragmented brands. That’s when all the sales people are saying the company stands for ten different things. That’s when leadership isn’t on the same page. That’s when one day you go to a restaurant and you get one experience and another get day. You go to the next restaurant. You get a completely different experience. Those are companies that really haven’t sat down and said, this is really important to us. We need to get on the same page and we need our leadership to really be vision casting out to the entire organization or to the management what our brand truly stands for, so that when the when customers are experiencing the brand, they really are experiencing the true heart of the brand. Chick fil A is a fantastic example of how, from leadership down to the front line employees, they deliver on that promise of, you know, making it a pleasure to serve their customers. And you hear it every time you go and experience a chick fil A going through a chick fil A drive through. So it really is, um, when done well and intentional speaking, the truth is, it’s just it almost just makes my heart sing when I see companies executing on that. It’s pretty. It’s pretty amazing.

Lee Kantor: Now, in order to do branding in today’s world, is it something that you need a large budget to kind of evangelize for the brand and get everybody, all of the people that you say are important for the organization to be, you know, talking off the same song sheet, because in today’s world, there are just so many individuals out there that have social media leverage and go on a variety of platforms and could be saying whatever they’re going to be saying based on, you know, one experience. So how do you kind of create a balance between, you know, being authentic and true and, and telling the story you want to tell, and then also dealing with just the chaos that exists in today’s world where anybody can say anything and, you know, you have to protect the brand.

Kriston Sellier: Mhm. In the business world is hard, and it is tough because people are sitting behind computers and they’re saying things on Instagram or on reviews, and it can be harmful and and detrimental to brands, for sure. And as a brand, as a brand, you’re not going to be able to stop that. That’s human nature, unfortunately. What we can do as brands is, is have something very specific that we talk about. And so, you know, your first question was around budget, you know, what do I have to have to budget? This is this really expensive? And your second was what do you do about everybody saying stuff about the brand? Good. Bad, indifferent. So the first question is where I recommend people start is start with the strategy. Start with what you stand for your purpose, and hiring a professional brand specialist to help you with that is very important. But it doesn’t have to be $250,000. You can hire a brand professional to come in and help you for under $10,000 to get that initial strategy and brand story down, and then utilize that for the next two years and keep repeating that consistent message. That’s that’s the important piece is that people, you know, in business, there’s so much to do. And it’s hard to just like, catch your breath and get it all done because it just feels like we don’t have enough time in the day. And, you know, we need to be on every social media platform. Number one, you don’t need to be on every social media platform form. And it’s actually pretty dangerous to be on every social media platform or every outlet, because if the brand is on all of the channels, all of the channels then have to be managed by the brand, and that means a lot more time and resources.

Kriston Sellier: So I say eat the elephant, one little bite at a time. So how you pick where you’re going to put your brand is you pick the brand. The channel where your audience is at. So let’s say, um, that I am creating a new, um, chicken sandwich and it’s, um, super spicy. And my audience from the research that I’ve done is a, um, 18 to 25 year old, um, student, um, who lives, um, who, you know, lives in an apartment. And, um, they spend a lot of time, uh, you know, uh, not they don’t spend a lot of time in their own kitchen. So all that information starts to narrow down where that audience member would be. Now, age alone, they’re more likely to be on TikTok. So I might, as a business leader, decide that I’m only going to put my brand on TikTok and I’m going to evangelize for the brand in that platform. So you’re investing less money and then you have less exposure because you’re limiting your exposure by only putting your brand in that particular platform. Um, so there’s a couple ways to do, you know, there’s a couple different ways to approach that. But that’s what I would recommend is keep your to your strategy. Um, be consistent for a couple of years and then minimize where you’re putting your brand because it takes so much time and money to manage it. And then as you become successful in each one of those channels, then you can start to expand.

Lee Kantor: So now, um, you mentioned the size of the organizations that you work with. Is there a niche within that, that size group that, uh, you work with primarily like are you more B2C, B2B?

Kriston Sellier: Uh, we work primarily with B2B companies in manufacturing space. And then on the public side of it, when we work with municipalities and nonprofits, they’re mostly B to C, uh, and with those both of those organizations, they typically have purpose and need to communicate, both B2B and both B2C and. Um, but our primary specialty is really focused on business to business communication.

Lee Kantor: And is the strategy different when it comes to branding for B2B versus B2C, or are the fundamentals really the same?

Kriston Sellier: Uh, the fundamentals are really the same because we’re all people, we’re all humans. And so a lot of people think, oh, businesses are going to be focused on technical information and they’re going to use logic to make decisions. And it’s actually the exact opposite. All of us make decisions based off of emotion. And so we’re always creating, um, brand and purpose statements and marketing that really appeals to the heart. And, and whether you’re making a decision as a consumer or decision as a business, you’re going to make that initial decision based off of emotion. Now what? Business decision. Um, decisions are then backed up with is then logic. So then the logical reasons, the science, the technical information that back up that particular emotional emotional decision are used then to support hiring company A or hiring company B, but it is definitely an emotional decision because we as human beings are emotional people.

Lee Kantor: Now, is there any advice you would give somebody who’s listening right now that maybe hasn’t thought about their branding for a while, but is there some low hanging fruit they can do to kind of at least begin the process of improving their brand?

Kriston Sellier: You know, yeah, I think the big thing is to almost take a step back if you can and do an audit, look at what you have out there. And let’s say you have a sales pitch deck. Let’s say you maybe have a website, you have a social media channel, you might have some marketing. Print it all out. Lay it on a table and look at it. Are you using the same colors? Are you using the same fonts? Does your logo look the same? If you’re using pictures of people or the people, the actual people, or are they stock images? So you can look across everything that you have and do that audit and then clearly decide, oh, this doesn’t really fit. You know, almost like the memory game where you could match, like the cards, you pull up a card and one would be an owl and another one would be a bird. Um, once you get the two owls that match, you’re like, oh, yeah, this is the match. That’s what you want everything to do. It should match. Um, and so I think the audit is a great place to start because it allows you to see everything at once and then start to simplify and make your brand look consistent on all the channels. Um, and the reason that is so important is that as human beings, again, we have a short attention span and we forget things and advertisements are coming at us really quickly now. And it might take someone seeing a brand 17 times to remember it. It’s not you know, they’re going to see your brand one time and remember it. They will not because they’re, you know, bombarded with advertising on a regular basis. So doing that audit, making your materials consistent and then repeating the same key differentiators over and over again is, to me, the lowest hanging fruit.

Kriston Sellier: And something that because it’s so basic, a lot of people don’t do their very much thinking, I need to be creative. I need to be innovative, I need to be new. And what people really want is predictability. There’s a great book called The Myth Revisited, and it talks about how one of his clients made apple pies, and she started making apple pies. And, you know, she was trying to make some deadline for a client, and she had to cut some corners to make the deadline. And the apple pies didn’t taste the same. And the customer wasn’t happy. And the author was saying that people want predictability. They want to know if you’re selling an apple pie, that when they buy it today and eat it and they buy it tomorrow or next year, the apples are going to taste the same. That’s going to be the same amount of cinnamon, the top of the apple pie. The crust is going to taste the same. It’s going to have the same texture. They’re looking for predictability. And if you think about yourself and buying patterns, whether it’s places that you go to eat or maybe even the paper towel that you use, we are creatures of habit. We like to buy the same thing. And because we know how it’s going to work, we know how it’s going to taste. We know what it’s going to feel like. So being a brand that’s predictable is really, um, a very important aspect of that. So your marketing, if it’s consistent and the same on all the channels, people start to feel more comfort and that your product or service will be predictable and that will help, um, the buying process for someone interested in your brand.

Lee Kantor: Now, is there a story you can share that maybe illustrates how you work with your clients, maybe share the problem they had and how you were able to help them get to a new level? Obviously don’t name the name of the organization, but maybe just the problem that they were going through.

Kriston Sellier: Right? Okay. Uh, so we worked with a, a school, a private school, and they were really struggling with enrollment, and their enrollment was down and it was declining year over year. And there’s a board, usually in a private school and a principal. And they were sitting as a board and they just didn’t know what to do. And one of the board members, uh, Terry, knew who I knew about. Idiot. 88. And so he recommended to the principal to reach out to us. So the principal and I chatted, and she wanted to know, you know, if I thought they could solve the problem. And I said, absolutely, you can. This is a fantastic school. You’re delivering a fantastic product. Your kids are secure. Um, it’s a secure place. Um, uh, the curriculum, they had some great data on the curriculum where it was something like 87% of all kids that went through the program graduated from college. So it was fantastic data. Uh, so we sat down with them. We helped create a brand. We helped create a the identity, what it looked like, the colors, the style we helped create, what they said about the brand. So the verbal brand. And then we created a marketing strategy for them to increase the enrollment of students for the next year. And they were a fantastic client. So it’s always a collaboration because we can’t do it alone, because your business, the brand that we work with, has to do work as well. So they followed our process. Then we said, you know, here’s the marketing strategy.

Kriston Sellier: Do this. They did those activities. And, um, we started that project I think, in March. Um, and for the enrollment of the school in August, they had exceeded their enrollment requirements to fill the school and had a waiting list. And it was just more satisfying to me than anything that they really sat down and they poured out their heart. They said, this is what the school is. And really what it was is the school. They were just so humble, so humble because they, um, were teachers and educators and, you know, didn’t really want to talk about themselves. And I said, you know, this, it’s fine. You need to tell people what you stand for. You need to tell the parents, you know, this because their kids are going to be safe. You need to tell the parents this because look at these great stats about kids going not only starting here, but graduating from college if they go through this curriculum. Um, so, you know, it’s really a collaborative process. The client was very open to listening to us and following our advice, and we listened to them and heard where they were at. We saw them and we included in their brand, their, you know, authentic selves who they were, um, down to actually creating murals throughout the school so that even when students and parents walked into the school, they could feel the brand even in the hallways of the school. So very exciting story.

Lee Kantor: Now, do you ever when you’re having a conversation with a leader and you do your audit and you’re kind of doing your research, do you ever do that? Does it ever come out that they thought the brand was, you know, a and then in reality it was, you know, G. Like where they were just kind of it wasn’t what they thought the brand was, um, displaying or evoking.

Kriston Sellier: You know, that happens a lot. Li they a lot of times they think their features, what they do is what the brand is all about. And that’s that’s not what the brand is all about. And people don’t buy features, they buy the benefits to them. So it’s almost like we’re swapping what the brand stands for. You know, people like to talk about themselves and brands like to talk about themselves, but their buyers, the consumers or the businesses, they want to know the benefit to them. So and it’s hard to change that language in your head. Um, so we really walk through that almost on every single project that our customers will say, we deliver great customer service, we’re innovative. We, um, um, our relationship driven, uh, we have the best price. They say things like that. None of those things are anything that people really cares about because they’ve been said so much, and it really doesn’t mean anything. Um, and where we want to get customers to is language that helps that particular brand win. And, um, I would say every single client, we get to a point where they’re like, yep. Um, we thought that, you know, that sounds right. But they weren’t saying it even though they felt it and maybe thought about it.

Kriston Sellier: That’s not what they were saying. So a lot of times they aren’t in disagreement, they’re in agreement, and they’re like, yeah, that that is what we stand for. That is our purpose. They just couldn’t get to it. So it’s kind of exciting to take what’s in all of the people’s heads and be able to think through the leadership. How the customers feel culturally with the brand stands for and be able to create messaging that reflects truly what they stand for. It’s it’s really a neat moment, and I will say that our team has that pretty fantastic when it comes to the verbal brand. Like what the brand, how you talk about the brand. And it’s a very hard thing to do if you’re doing it inside. And, um, I just feel honored that I get to work with a team of such incredibly talented, creative people that they’re able to take all the information and then create salient messaging that gets people’s head shaking. So that’s a really pivotal point in the project. And that’s, um, I get huge satisfaction just being able to be on those projects and see that happen.

Lee Kantor: Yeah. And I think that’s why you need fresh eyes on it because you’re it’s too internal. Like you take things for granted. The, the the client doesn’t see what the outside people see. And and especially if there’s founders involved, they see what it was or what it could have been at the beginning. They probably lost track of what it is today in the eyes of their consumer. So fresh eyes is critical.

Kriston Sellier: Yeah. Yeah, you’re exactly right. They they may think that everybody does this. You know, a lot of times they’re like, well, everybody does that. Do they? You know, and we may uncover something and they’re like, well I never thought about it that way. So it’s yeah, the fresh eyes, the outside perspective is really important. Um, to be able to just see things differently.

Lee Kantor: And the impact is real. Like this isn’t a hypothetical. These are things that can really happen when you all get on the same page and, and say the same things, and everything looks the same, all of that, you get that compounding effect.

Kriston Sellier: Right? It’s like being in a canoe. I’m terrible in a canoe. My husband and I tried canoeing once and we flipped the boat and it was awful. But if you think about it, if you have people in a canoe using AWS and they’re all, you know, using the Or in the same direction and you’re going to go the right way, but if you’re all trying to go in different directions, it’s going to tip over and you’re not going to make the trip safely. It’s kind of like that. And it’s it’s really pretty beautiful when you see everybody rowing in the same direction, how quickly they can move in advance. When they’re all, you know, working together and to see companies really flourish is exciting. Not only from we get to see net profit EBITDA, company growth, company expansion, company acquisition. There’s a lot of great things that come after going through this brand process and following that, the branding program.

Lee Kantor: Well, Kristen, if somebody wants to learn more, have a more substantive conversation with you or somebody on the team, what’s the website? What’s the best way to connect?

Kriston Sellier: They can visit? Um ID eight agency. Com that’s I as an idea D is in design the number eight agency. Com.

Lee Kantor: Well thank you so much for sharing your story today. You’re doing such important work and we appreciate you.

Kriston Sellier: Well, thanks, Lee. I really appreciate the opportunity.

Lee Kantor: All right. This is Lee Kantor. We’ll see you all next time on Atlanta Business Radio.

Tagged With: id8, Kriston Sellier

Andrea Tsakanikas with Crew Logistics

August 8, 2025 by angishields

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Houston Business Radio
Andrea Tsakanikas with Crew Logistics
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Andrea-TsakanikasAndrea Tsakanikas is the founder and CEO of Crew Logistics, an Austin-based, women-owned business specializing in large-scale workforce housing and logistics solutions for government and commercial clients.

With a career spanning the logistics, property, and facility management industries, Andrea has led her company to become a trusted GSA Lodging Contractor—earning over 150 government contracts from agencies including the National Guard, Coast Guard, Department of the Treasury, and Veterans Affairs.

Andrea’s company played a vital role during the COVID-19 pandemic, coordinating emergency housing for tens of thousands of healthcare workers and first responders. Her commitment to efficiency, safety, and compliance led to the creation of CrewFacts™, a proprietary software and mobile app that manages over 250,000 housing assets, offering real-time tracking, roster management, and facility certification to meet health, environmental, and quality-of-stay benchmarks.

In her conversation with Trisha, Andrea shared her journey through the logistics industry and her experience building a mission-driven company focused on serving both corporate and government needs. She emphasized the value of mentorship, overcoming fear in entrepreneurship, and supporting women and veterans transitioning into civilian business roles.

Andrea also outlined her vision for Crew Logistics as a strategic, compliance-focused component of corporate spend—ensuring workforce safety and accountability while delivering world-class housing solutions.

Connect with Andrea on LinkedIn.

Transcript-iconThis transcript is machine transcribed by Sonix

 

TRANSCRIPT

Intro: Broadcasting live from the Business RadioX studios in Houston, Texas. It’s time for Houston Business Radio. Now, here’s your host.

Trisha Stetzel: Hello, Houston. Trisha Stetzel here bringing you another episode of Houston Business Radio. Today’s guest is a national and international leader in logistics and workforce housing, known for tackling massive operational challenges with precision and compassion. Andrea Tsakanikas is the president and CEO of Crew Logistics, an Austin based woman owned firm that become that that has become a trusted partner to agencies like the National, the National Guard, the Coast Guard, Veterans Affairs and so many more. With over 150 government contracts and a client list that spans disaster relief, emergency Response, energy and defense. Andrea’s company ensures crews and critical teams are housed, fed, tracked and cared for across the globe, whether during the pandemic or rapid response. Military mobilizations. Crew Logistics Deliver delivers 24 by seven operations field lodging and custom tech, including their proprietary Crew Fax system with over 250,000 vetted properties. I’m not done. Andrea, I know it’s so much. I’m almost there. Andrea, also a WB e NC leader, mentor to future women entrepreneurs and was named one of the Women Enterprise USA’s top CEOs in both 2020 and 2021. She’s here today to share how smart logistics saves lives, why compliance and accountability Matter and what it takes to lead with excellence and one of the toughest industries out there. Andrea, welcome to the show.

Andrea Tsakanikas: Thank you. I am so excited to be here, especially meeting you. You and I like have so much. I can’t wait to hear. I said, I want to interview you today, so thanks for having me. I’m excited to be here. Yeah.

Trisha Stetzel: You’re welcome and I’m so excited to have you here. I’d really like to start with just tell us more about Andrea, who you are and why you got into this business in the first place.

Andrea Tsakanikas: Love it. Thanks. Thanks so much. I am, um, basically started out as, um, in the property management industry, so I grew up both. What’s really interesting is both sides of my family on my mother’s side, my grandmother on my dad’s side, my great grandmother. They were all in property and facility management. Um, and so I basically started out my career in that area, growing up and just hanging out with, you know, the family and the summers and weekends and all of that. And one day I just woke up and realized, like, how did I end up here? I ended up doing the same business as all of the females or the women in my family. Um, and when I was a child, I used to think I was a little bit unique. Not on the on not on the plus side, but not so great. Um, as far as my mom was always working, my grandmother was always working. My great grandmother, they were all workaholics and they were never home. And I always found myself to be different than the other kids because I never learned how to do the basics of how do you cook, how do you do all these things? And I used to not like that. But once I hit my 20s one day I kind of woke up and thought, you know what? I was really given a gift because they taught me so much about how to be an entrepreneur.

Andrea Tsakanikas: And that’s not something that just comes naturally. Um, and so from then on, in my 20s, I really embraced it and realized that I didn’t have the same fears that a lot of other people have about taking risks and having a unique idea, and then just executing on it and just diving in. And so from property management, facility management, that evolved over many years until I had sold a property management company and I started doing consulting, and that one of my projects over the years took me to the oil fields of Texas and, um, where I thought I was setting up a property management division. I was actually setting up oilfield housing, an actual management company, to manage all all things oilfield housing, remote housing, remote lodging and logistics. Um, so setting up, um, man camps and modular facilities, um, hotels, apartments, anything in remote areas, and then not only setting them up, furnishing them, hiring the teams and the staff to manage them and then just filling them. I saw a new world and realized there’s a lot more to this. This is not property management. Um, what we were doing is we were housing mobile workforce field crews from all over the world. Um, in these remote areas. And we were doing, you know, crew changes and shift changes and even these apartments had, you know, a day shift and night shift.

Andrea Tsakanikas: And as all of this was evolving for me and I was setting this division up, I saw that there was a need for a company to manage it, not from the ground, as I had always done in managing the facility, but managing the people. So managing the logistics. Um, because there were companies worldwide that whether they were in Canada or Denver or Houston that were managing all these field crews, and it was very challenging for them to track all the moving pieces and parts. Um, tracking the people, tracking the quality of where they were staying and ensuring that they were giving their work and field crews a really a good opportunity to ensure they were getting a good night’s rest and tracking their people and their personnel. A lot of pieces that were related to safety, health, safety, environmental, and just all the way down to a good bed to be able to sleep and get that next shift to ensure that they were really rested and ready to do the critical work that they were doing, no matter what industry. At that point, it was oil and gas. So that’s kind of where this whole whole idea came from. Crew logistics and managing and moving people personnel from on the ground perspective.

Trisha Stetzel: So it sounds like you were already doing the work. Where did the idea of the business crew logistics happen in this timeline?

Andrea Tsakanikas: From from that point I actually saw. Um, instead of doing the property management piece, let’s do the crew logistics piece. And so I then partnered with a company in Austin, Texas that was doing we we launched the idea of crew logistics, but specifically in the oil and gas space. Um, and really learned a whole lot about that industry. And from there. Kind of the light bulb went on and said, hey, there’s a big wide world out there. There’s companies outside of the oil field that also need this type of support, whether it’s companies doing, you know, utility repair, doing Department of transportation, repairing of roads, building bridges, um, construction companies doing emergency response. So Crew Facilities was initially born in January of 2015. Um, and then from there, several years in, it just dawned on me and the idea came to say, hey, there are so many government agencies in addition to all these commercial industries that also need the same support. So starting in in 2017, we started looking into how do we get certified? We’re women owned, we’re women operated, and we started learning about the certification process of being getting into government contracting. And that’s actually how I was introduced to you, was Curtis Mueller. He was actually with at the time the tech at UT San Antonio. And and he really taught me the beginnings of government contracting. So from 2017, we added to our portfolio, in addition to commercial clients, also doing government agencies to this. And to date, we’ve done over 150 government logistics contracts, which spans the any of the different government agencies from Air National Guard in many states, National Guard, Coast Guard, Border Patrol, Veterans Administration, etc.. So we’ve really, really, really had some really great opportunities to help serve those that have served us, for sure. So that’s why I was so excited to meet you today.

Trisha Stetzel: Thank you. Andrea, you you’re an amazing woman. You’re doing so many amazing things. And I’m going to I’d like to dive into how you’re helping other women in a minute. But let’s tackle the this idea of how you started serving veterans. So you talked a little bit about it, but before we started recording today, we were riffing a little bit about this globalization of your company and being in Europe and seeing other veterans and really getting involved there. So talk a little bit more about how this veteran piece of giving back has really bubbled up for you.

Andrea Tsakanikas: It’s been an actual amazing journey because it happened organically. So being part of Women’s Business Enterprise, National Council and being on the board at one point for Women’s Business Council, southwest and the forum and all that I was doing during Covid, I was kind of like, like all of us getting a little like, antsy because I was so used to being on the road and traveling. And so I started doing a heavy, heavy mentoring that that year during Covid, I had nine different mentees as far as women that needed just a little bit of help in whether they were starting a new business, whether they wanted to move up in in their corporate job, or maybe they were retired and wanted to do something new on the side of just helping them coach them, give them the support and helping alleviate some of the fears that I’ve been blessed not to have as far as just taking that first step. And we have this story that we tell in the company, and I’ve been challenged to do this. One of the ways I explain this to women is that pretend that your life’s dream was to get out and skydive, and that’s your live stream. You you’re finally there that day. You’re up in the plane, you’re at the door, you’re ready to go, but you’re white knuckling, and you will not let go of that door to just take that leap.

Andrea Tsakanikas: I always say that’s at the point where if you don’t take that leap, just take it. Just step out of that plane. Because if not, you’re going to miss that opportunity to realize your dream. So my new challenge that I’ve been challenged by some gentlemen. Is that because I use that so often with women to help them alleviate some of the fears, to take the step, to just walk closer to the dream that I need to go and jump out of a plane myself. So I’m telling you this story so that other people can keep pushing me because. Because I’ve used that. I need to take that. I need to do it. I need to do it. So you’re all got to challenge me to take that next step and skydive. Um, but anyway, just I had to tell you this story, but organically from mentoring women about a year and a half ago, we have, um, we have technology partners that are based in Europe. And about a year and a half ago, I went to Europe and started working on upgrading and building our newest piece of technology. And while I was there, I was used to working huge 15, 16, 17 hour days.

Andrea Tsakanikas: I felt like I had so much extra time on my hands that our business development team said. Do you realize where you are? And I said, yes, I know where I am. And they said, have you looked on a map to see like what’s around you? You’re in the middle of some of the biggest U.S. military bases in Europe. And I thought, oh my gosh, well, let’s go say hi in some of these bases. And, you know, just let’s take up some time and go introduce ourselves. And I found that one by one, it was a lot easier to schedule meetings on U.S. military bases in Europe, I think in the US, because we have done so many contracts there. A lot of those different decision makers or contracting officers or end users are so busy and they’re used to getting a lot of visitors. But in Europe, I think they welcome to see a fellow American coming to visit and say hi because they’re so homesick. So little by little, I was spending more and more time on different bases and some of those that I was meeting, they were saying, hey, I’m getting ready to retire, and I’m really, really hesitating and I keep putting it off.

Andrea Tsakanikas: Can I have a job with your company? Are you guys going to be working here in, you know, staying in Europe? I may want to stay in Europe. I may want to go back to Austin or Texas or wherever. And so little by little, I found myself organically meeting with different military members that had had been ready to retire. And then I started getting introduced to some that have already retired and that were still in Europe. And organically, before I knew it, I thought, oh my gosh, like, there is so much potential. I did not understand how much of an adjustment it would be to go from serving your entire life in the military to then having to start all over from scratch and go into civilian life and working in the commercial space. So it’s organically really fallen into my lap and I’m really, really enjoying it. And it’s it’s been for crew logistics. It’s been one of our missions to hire more military members. And so part of that has really, really turned the corner for us to say, come and join us, come and join us. So it’s been a great journey and it’s really happened organically and over a very short period of time.

Trisha Stetzel: So that’s that’s amazing. And thank you for being who you are and supporting those who have served, uh, in a way that is so beneficial to them. And, you know, something as simple as, I don’t know what I’m going to wear tomorrow after I retire is a big decision for someone coming out of the military, right? It just is a big yeah, because I knew what I was going to wear every single day of my life. Right.

Speaker4: You don’t think of those.

Andrea Tsakanikas: Things unless we sat in in their shoes. And it was funny because one of the meetings we had is exactly the feedback I got. And this was like a lieutenant colonel saying this to me, saying I hadn’t asked my wife, like, what do I do? Where do I? And I’m thinking, oh my gosh, bless your heart. Like it really didn’t resonate. So that’s why I see things like that. We really, really are here to help, to just calm that. And so now I know before we have meetings to say, hey, the dress is completely casual to almost feel like, I can say, be comfortable asking me because I don’t want you to stress about something that should be simple and not as basic as what you’re going to wear. So I’m learning, I am learning, I am.

Trisha Stetzel: Well, thank you for all of the work that you’re doing in that space. So I know that people are already interested in connecting with you just based on the front half of our conversation. So what is the best way for people to find you? Andrea?

Andrea Tsakanikas: So on LinkedIn you can find my profile. And I know I’ve got such a challenging last name, but it’s Andrea Andrea. And then it’s sack and T is in Tom S is in Sam AK and is in Nancy I k s as in Sam or Andrea at crew logistics within s.com Andrea crew logistics.

Trisha Stetzel: Perfect. And you guys know I’ll have that in the show notes as well. So you can just point and click straight to her profile. For those of you who are watching or listening from your computer, not in your car. All right, Andrea, I would love to revisit this idea of mentoring women. So I think that’s a really important topic, uh, particularly coming from someone who’s who is as successful as you and willing to have these conversations and willing to be a mentor or coach to these women. So what, in the first place, made you decide to give back to these women or be a part of the WB, Inc.?

Speaker4: I think I.

Andrea Tsakanikas: Think the biggest piece was realizing, because I spent most of my childhood thinking I was unique in a not so positive way, and then realizing I had been given this gift from women on both sides of the family. That really eliminated my fears of doing, you know, making really quick changes or taking the leap to do different things in my career or my life to say, hey, how can I help pass some of that? On whether it’s just helping somebody figure out what’s going to make them feel more comfortable, like you’re saying in deciding what to wear. What are some of the things, not so much where I’m telling them, like what to actually do or where, but I’m just here for them to kind of use as a sounding board to be able to just chat and talk. Um, and letting them say and figure out a lot about how can they walk through. So what that fear may be maybe something as simple as them alleviating the fear by just talking through it to somebody and not feeling that they’re going to be judged or be uncomfortable to just kind of say it out loud. So what I found over the years and during that one, um, event during Covid, and it was actually a we Bank event and there were a few thousand of us on, we were all stuck inside. It was kind of the beginning of being hunkered down and I put in the chat. It was for a Women of Color event that we bank had sponsored, and I put in the chat and said, I have all this free time on my hands.

Andrea Tsakanikas: I’m not traveling. Anybody that really wants a mentor is just somebody to chat with. Here’s my email address. Reach out to me. And I ended up with nine women that reached out and I went, oh my gosh, I did not expect this many. But what’s amazing to me is that was in 2020. I think it was May of 2020. There is still one young entrepreneur that still has gone out of her way to be proactive, reach out, stay in touch, schedule these meetings and we still meet. And I keep telling her how proud I am of her, because most people fall back into that old mode of like, I tried this and I kind of just got out of the routine and it just kind of floats away. Um, and so I think that’s the biggest part. This isn’t like this very formal type of scenario. This is more of saying, what do you need from me and how can I help you? Um, because it’s all different age groups and different women that are in different stages of their lives and their careers. So that that’s kind of what really has motivated me. I really enjoy seeing women thrive and grow like this one young, young entrepreneur and just saying, and she and it’s all to her credit, it’s really to her credit. She did it. She did it. So it’s exciting.

Trisha Stetzel: Yeah. It’s not about the mentor. It’s about the person who’s actually moving through the journey. Right. And using the mentors to get where they want to go, or using them as someone that they can even vent to, right. Or just have a conversation with and get permission. They sometimes just need permission. It’s okay.

Speaker4: And I think it’s human beings.

Andrea Tsakanikas: Like none of us. We never are going to stop learning. I mean, that’s a big piece for me and how we grew. Crew logistics was, you know, in the beginning there wasn’t a lot of capital or funding. And so that’s one of the things I do to say, if you do want to open a business, you don’t have to think, you know, that. You have to go get some huge loan and get approved for half $1 million and all that. I help them kind of walk through how to build in stages and bootstrap to be able to get and grow their company. And so part of what we did Recruit Logistics did was instead of having a full blown leadership team, even at this point, I’ve always believed in hiring coaches and consultants that are experts in different areas. So I wanted to share this with you. I’ve had a leadership coach since 2017 that was an IBM, you know, executive for most of her.

Speaker4: Career.

Andrea Tsakanikas: Because I felt like I’m an entrepreneur. I learned from my great grandmother and grandmother. So I still see our company as a mom and pop company, even though we’ve grown to revenues that extend way beyond that. But I wanted to learn about what real, the real corporate IBM world looks like. So she’s been on board with us since 2017. So even I, I look to mentors and I look to coaches because again, we never stop learning and we never stop growing. And we all, no matter where you are in your career or your company, we all are going to have a lot of the same challenges and days. I just because somebody is at a certain revenue and a CEO of a company does not mean that they don’t have the same challenges that somebody in a startup that can’t, you know, pay their utility bill in their company that month. So I want to remind everybody, we’re all human, and no matter where we are in our careers or our businesses, we’re all still having days where we want to go in the shower and cry a little bit and, you know, say, this was a rough day. So that’s normal for all of us. I don’t want anybody to think it’s this perfect world, depending on where they’ve grown a business or where they are in our organization. I think that’s important for us to all realize for sure.

Trisha Stetzel: Absolutely. Thank you for sharing that. And it’s true. We all have bad days and and it’s okay because it is normal. And the people that we surround ourselves with matter as well. Right. I love to go back to the five people that we spend the most time with. We we become the average of. So who are those people that we’re spending our time with? Are they bigger, better, faster, stronger than us? They should be because we want to strive to be that much better right than who we are today. All right. So I want to circle back to this standing in the airplane, white knuckling with your parachute on. So there are a lot of women or even men listening today. They know that you’ve committed to going really do that. But what would you say to that person who’s standing there white knuckling? They want to, but they’re so afraid to. What is the what’s just one small thing that they can do to make forward progress when they’re in that type of position.

Andrea Tsakanikas: I think just that step and that’s what I say removing the word. But I want to do this. But and I’m doing it to you right now. I want to skydive. But you just get it out of your vocabulary. Let go of the butt and just go. Because we’ll always, if we allow it, we’ll always have a. But I want to do this, but my kid’s not yet out of high school, or I want to do this, but who’s going to find a butt? Because that’s fear talking. So I think it’s as easy as that. Let go of that word and find a way that that will work to even do it part of the way. So if you say, well, I need to make enough money to put away in savings till I leave my job to go start this dream business, how about you spend a few hours a week that you put aside to start that business while you stay at that job, so that you don’t have to take that huge leap and then have no income and have that kind of pressure on you. So there’s always ways to work around the butt of what’s keeping you from taking the next step. It’s as simple as that. I know it’s not simple, but the explanation of what you need to do is as simple as that.

Trisha Stetzel: And connect with people who will support you to take that next step. I mean, that’s a big right. I was thinking, as you were telling that story, that if you had someone strapped to you on your first right, the first time you jump out of an airplane, we’re going to do this together. Meaning you have a mentor or coach. How good would that feel? Right? And in some cases you want to jump by yourself. And that’s fantastic. But there are people out there who may need that copilot, if you will, that person who’s going to help pull the straps and make sure that you’re headed in the right direction. Right. And that mentor is there for you. All right. As we get to the back end of our conversation today, I’d love for you to talk about what’s next for crew logistics and Andrea. Yeah.

Andrea Tsakanikas: So we have you know, there’s obviously always changes in different ways that, you know, you look at your business, whether it’s on the commercial side or government side. I think the biggest piece for me is one of my dreams I’d love to see is at least on the commercial side, for for these larger companies. A lot of times they don’t see their logistics spend as a very big piece of their G&A or their overhead. They see it as a small spend compared to their corporate travel spend. But I would love them to take a look at and say, hey, but we’re really missing the boat on a lot of the the health, safety, environmental, a lot about looking at where are our crews and teams staying. Um, so and really focusing on start looking at to the larger companies in their procurement departments of putting their crew logistics piece of their company out to bid, whether it’s annually or every so years, very similar to how the federal government puts out RFPs request for proposals, meaning if they’ve got certain agencies that need the logistics, they’ll actually put out an actual request for proposal with a scope of work for companies to come out and compete and submit proposals and talk a little bit about how they can be helpful. I don’t see a lot of that in the commercial arena with companies where I think they just think their crew housing is just booking a bunch of hotel rooms, but really diving deeper into what is the quality of that night’s rest? Health, safety, environmental and safety? And how does that all correlate? Um, and then I think on the governmental agency side, a lot of the same thing that a lot of times, um, it’s not just about booking a lot of hotel rooms, it’s diving deeper into the entire logistics process of moving people and ensuring that they’re really getting, whether it’s staying in a tent or a modular building or a hotel that they’re really getting a good night’s rest. I think that’s a big piece that sometimes we get too busy and we forget about.

Trisha Stetzel: Yeah. Thank you so much. Like, I’m I’m sitting over here in my head just going, wow, wow, wow. This has been such an amazing conversation. You do so much in your business for the community, for veterans, for women. You’re just a powerhouse and you’re amazing. And I look forward to connecting with you again. Andrea.

Andrea Tsakanikas: I feel the same way. Thank you so much. I’m excited for our next conversation. Can’t wait to hear about you. I said I’m going to interview you next. Here you go.

Trisha Stetzel: We should do that. We should just oh, we’ll just video it and then we can do like a reverse engineered. Uh, yeah. Houston Business Radio, right?

Speaker5: Yeah. Let’s go.

Trisha Stetzel: I love.

Speaker5: It.

Trisha Stetzel: All right, you guys, if you want to connect with Andrea, you can find her on LinkedIn. It’s a n d r e a t s a k a n I t Acres and acres.

Speaker5: I say right again, thank you. I know that was good for me. Thank you so much.

Trisha Stetzel: Or you can email her at Andrea at. Com. Thank you again so much for being here. I’ve enjoyed our conversation so much and I can’t wait until next time.

Andrea Tsakanikas: Same to you. Thank you so much and thanks everybody for listening. Have a wonderful day. Thank you.

Trisha Stetzel: That’s all the time we have for today. If you found value in this conversation, share it with a fellow entrepreneur, a veteran or a Houston leader. Ready to grow. Be sure to follow, review, and rate the show. It helps us reach more bold business minds just like yours. Your business, your leadership and your legacy are built one intentional step at a time. So stay inspired, stay focused, and keep building the business and the life you deserve.

 

Earned Media Mastery: How to Leverage PR for Franchise Growth

August 8, 2025 by angishields

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Franchise Marketing Radio
Earned Media Mastery: How to Leverage PR for Franchise Growth
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In this episode of Franchise Marketing Radio, Lee Kantor talks with Heather Ripley, CEO of Ripley PR. Heather discusses the vital role of public relations in franchising and home services, emphasizing the importance of earned media, storytelling, and media training for franchisees. She shares strategies for balancing franchisor and franchisee marketing efforts, highlights trends in the home service sector, and offers practical PR advice for building trust and brand reputation. The conversation provides actionable insights for both franchisors and franchisees looking to leverage PR for business growth and success.

Heather-RipleyHeather Ripley is founder and CEO of Ripley PR, an elite, global public relations agency specializing in the franchising, skilled trades and B2B tech industries.

Ripley PR has been listed by Entrepreneur Magazine as a Top Franchise PR Agency for seven consecutive years and was recently named as one of Newsweek’s America’s Best Public Relations Agencies for 2024.

Heather was recently named as a 2024 PRNews Top Women honoree in the business entrepreneur category, and she was recently named as ACHR NEWS’ Top Women in HVAC.

She is also the author of “NEXT LEVEL NOW: PR Secrets to Drive Explosive Growth for your Home Service Business,” which is now available on all audiobook platforms. Ripley-PR-logo

For additional information, visit www.ripleypr.com.

Follow Ripley PR

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Episode Highlights

  • The evolving role of public relations (PR) in marketing, particularly within franchise systems.
  • Strategies for franchisors and franchisees to effectively utilize PR to build trust and grow their brands.
  • The significance of earned media and its impact on franchise marketing.
  • Challenges in balancing marketing efforts between franchisors and franchisees.
  • The importance of storytelling and media training for franchisees to enhance their public presence.
  • Trends in the home service franchise sector and the growth of new competitors.
  • Practical advice for franchisees and local business owners on proactive PR strategies for franchise growth.
  • The necessity for franchisors to invest in PR to stand out in a crowded market.
  • The value of sharing franchisee success stories to enhance brand reputation.
  • The role of media training in preparing franchisees to effectively communicate their brand’s message.

Transcript-iconThis transcript is machine transcribed by Sonix

 

TRANSCRIPT

Intro: Coming to you live from the Business RadioX studio. It’s Franchise Marketing Radio.

Lee Kantor: Lee Kantor here. Another episode of Franchise Marketing Radio and this is going to be a good one. Today on the show we have Heather Ripley, who is the CEO with Ripley PR. Welcome.

Heather Ripley: Thank you. Glad to be here.

Lee Kantor: Well, I am so excited to talk to you. I know we’re going to give our listeners a ton of great, actionable information as a result of this conversation, but for folks who aren’t familiar, can you share a little bit about Ripley PR? How are you serving folks?

Heather Ripley: I can. Earlier in my career, before I started Ripley PR, I was working internally for a very large franchise system and fell in love with franchising and helping not only grow the franchise brands that I worked for, but I loved helping the franchisees, and I worked for Clockwork Home Services, which owned Benjamin Franklin Plumbing, One Hour Heating and Air and Mr. Sparky. And long story short, ended up getting them on Celebrity Apprentice in 2009. I went over to the agency side of things and quickly realized there was a need for PR folks in the home service and franchising industry. So I started Ripley PR in 2013, and we’ve been helping not only franchise brands, but independent contractors and service business owners throughout the country. And we love it now.

Lee Kantor: Can you talk a little bit about the evolution of PR, marketing digital? It just seems like there’s a blurring of the lines of who does what and why. It’s important to work with expert in whatever area that we’re talking about. So can you, you know, share your kind of maybe your view of the blurring of these lines and how an organization, a franchise or an independent can really leverage those experts the most to get the most bang for their buck?

Heather Ripley: Yeah, absolutely. It’s one of the most common questions I’m asked. A lot of these companies understand the importance of marketing, especially for the franchise owners in their local markets. Making the phone ring. I like to say that PR is a marketing tactic that should be included in a marketing budget, but if you want to think about it in terms of of media, you’ve got advertising, which is your paid media. You’ve got your website, your blogs, your social media. All of that is owned media. And then you’ve got traditional and even evolving media outlets like podcasts that are earned media. So what we specialize is earned media and we help clients get their name out there. Be the franchisor of choice in a very crowded market, or helping the franchisees be the expert in their local market. And we do that by positioning them as the credible experts, issuing press releases and news, and teaching them how to do media interviews so they can really leverage the power of earned media.

Lee Kantor: So now with a lot of the franchisors and we talk obviously a lot of franchisors, a lot of franchisees, there’s sometimes there’s some friction where the franchisors say, look, just do it my way. And the brand is partially that’s what you’re buying is the brand. And that brand value will help you attract business locally. And then sometimes the local people are frustrated because it’s like, well, nobody knows that brand here. You might be popular in Texas. But here, where I’m at, nobody knows who you are as a brand. So what do I have to do kind of physically to get, you know, bodies through the door in my local town. So how do you kind of create the assets for each of those people to achieve their goal, the franchise, or to get more franchisees and the franchisees to get more clients?

Heather Ripley: Yeah, that’s a good question. And, uh, it’s challenging to answer that because, you know, some of the best ideas come from franchise owners. Um, you know, the egg McMuffin is a perfect example of that. So what we try to do is work with the franchisor to let us have direct communication with franchise owners so that we can plant seeds and kind of teach them about PR so that they can identify opportunities for stories and tell us about it, and we can get local media interviews for them in their local market that help them grow their brand, while at the same time reaching out, maybe regionally or statewide or even nationally for the franchisors brand. So I think you need both. Um, you need a strategy for both, and it can play together very nicely. But if you don’t have that and you just allow your franchise owners to do what they want, you come into some problems. We’ve had, um, a couple instances over the years where a franchise owner gets eager to announce something and they let the media know too early. Um, you know, they they jumped the gun a little bit on an announcement that the franchisor wasn’t quite ready to announce, or they write a press release using AI or something and kind of gets the whole brand in trouble. So you do need some boundaries. But I think there’s a there’s a way to coach the franchise owners about things that could go wrong, and then they understand and want to work with a professional.

Lee Kantor: Yeah. I would think that, um, your work is kind of the quarterback, really of the marketing because yours entails, um, earned as well as owned as well as paid. So somebody has to kind of have a, you know, that view, that bird’s eye view of everything. Because if not, then one side, you know, one group is going to be doing one thing and other groups the other. And then all of a sudden you have kind of incongruent messaging or the chance for incongruent messaging.

Heather Ripley: Yeah. And and it’s so important. Trust is more important than ever. And PR can build trust and build up a positive reputation for a brand. And one mishap of a franchise owner, uh, strain can kind of kind of mess that up for the whole brand. So you do want to be careful. And I think communication is key. Training is key. Just teaching them about, you know, the the pros and cons of of good and bad PR not all publicity is good, right?

Lee Kantor: And that’s where I think there’s a misnomer that some people think that any kind of PR is good PR, where, I mean, you can really damage trust in a blink if you’re not careful.

Heather Ripley: Exactly. Yeah.

Lee Kantor: So now when you’re working with a franchisor, what kind of how do you start an engagement with a franchise? Or is it something that first you have to kind of get their brand voice, you have to understand what they’re doing, and then you give them a playbook that can work as a franchisor and also that can be handed to a franchisee. Like how does it work?

Heather Ripley: We do we we try to deep dive into the brand, ask a lot of questions at our kickoff. Um, we we try to find out what are some of the things that they’ve done over the years that worked really, really well. And then what are some things that they wish they could do over? Because we can learn more sometimes from the mistakes that a brand has made. And uh, also knowing their future plans is important because if you know, time and time again, I’ve worked with franchisor that wants to wants to grow the business, but their end game is selling. So knowing they want to be acquired will affect the strategy that we recommend. Um, or knowing they want to acquire other businesses and other brands is important to know too. So we try to find that out in discovery, and then our team goes back and we brainstorm and we make a plan for the next 12 months, 24 months and even five years. Sometimes we’re planning ahead so that we can plant those seeds and get the right media coverage to help them accomplish their long term goals.

Lee Kantor: Now, you mentioned working in the home service area. Are you seeing kind of an evolution in that space? I’ve noticed a lot of, um, kind of a I call them like a cluster. They’re they’re trying to build the franchise or is trying to build a variety of brands that serve that same consumer, whether it’s the pool person in the, the house cleaning and the painter and the. So they have one customer, but they have different brands that serve that one customer. Are you seeing kind of some sort of a consolidation or these kind of groups that are serving the home service area?

Heather Ripley: We are, you know, home service has grown since since Covid. Lots of people are trying to enter the space because they see dollar signs. Um, the franchise world definitely has grown over the years. Um, I was, you know, working for a home service franchisor in oh eight and oh nine, and, and we could name a couple competitors that we had on a national level. Now there’s dozens of competitors and and some are doing it really well and some are not, you know, some are growing and some are kind of stagnant. And it’s interesting to watch. Um, a lot of them are acquiring other brands. Um, it’s because the model is, is, um, easily replicated. You know, if you’re serving a homeowner, the number one thing that you need to do is build trust with the homeowner. The homeowner is not going to want somebody in their house that has a bad reputation. So I think PR is more important than ever for those home service businesses, because people want to know who’s in their home. And the great thing is, if you’ve got somebody in your home fixing your garage door and you find out their sister company is somebody that can replace your windows. You’re probably going to go with that company because you already trust the one that’s fixing your garage. So it’s I think it’s a good model. I think a lot of them are doing it right. Um, you know, we do specialize in home service just because that’s we’re in it every day. Um, we also work with manufacturers in the space and tech companies in the space. So we know it very, very well, and we’re passionate about it. Um, but yeah, it’s definitely grown over the years.

Lee Kantor: Yeah. But I think that model of identifying one consumer and then seeing what other complementary services you can sell to that consumer because it’s so hard obviously, to get a consumer nowadays. There’s so much noise out there. So when you have one, you want to kind of wring out the most value you can from that person. And having sister companies like you mentioned kind of makes it easier to get that, um, you know, doing some of that business development locally.

Heather Ripley: Definitely. Yeah.

Lee Kantor: So now let’s give some advice to our listeners, whether they’re a franchisee or franchisor. So let’s start with the franchisee. If you’re a local, uh, business person in a local market, what’s some kind of do’s and don’ts when it comes to PR? If you, um, if you were trying to do this on your own, what are some of the activities you can be doing to kind of get your name out there and not be a best kept secret?

Heather Ripley: Yeah. And this applies to anyone in business. You know, everybody says we’re not big enough for PR or, you know, we don’t have a bad situation and PR is clean up. Pr should be proactive. It should be building your reputation, not necessarily repairing it. If you build a strong reputation from the day you open your door from for business, it’s going to be harder to tear down. Um, I had a I had a client once say that PR is like planning an oak tree. You know, you nurture the seed, you you plant it, you water it, you take care of it. And then if something bad happens, if a storm comes, that tree is firmly rooted. It’s going to be harder to tear down. So the same with you know, the same is true with PR. Um, as soon as you open your business, you should be doing a press release telling your media what you do, who you do it for, how you’re different. Just introduce yourself to your media and let them know that you’re there for interviews. Um, you know, this is for people doing it on their own. Look for trends in the news on a national level and bring it back locally. Tell your local media that you can talk about it. Um, that’s probably the number one advice I would say is don’t wait to do PR. Um, don’t wait for something bad to happen. Just start it right away. Start it now and, uh, just build. It’s. It takes a long time to build that reputation. Um, but if something does happen bad later on, it’ll be harder to to tear down.

Lee Kantor: Now, what about when it comes to franchisors, when they’re trying to use to get their brand out there when it comes to, uh, franchise development? You know, it’s it’s really a struggle right now for franchise owners to get noticed. It’s like you said, there’s so many more out there. And especially with the advent of all these private equity firms kind of rounding them all up, it’s a different kind of environment than it was maybe 5 or 10 years ago. But any advice for, uh, the franchise owners when it comes to franchise development?

Heather Ripley: Yeah. Um, step up your PR, don’t pull back on it. Uh, the the number one way to stand out and be different is to do something that your competitors are not doing, and they’re all marketing in the same ways. They’re all doing the same thing to try to target that same prospect. So if your prospect we know this is true, they’re looking online to read about a franchise brand before they ever talk to your salesperson. So what are they finding about your brand? Is it old? You know? Is it constantly new things? Is it franchisee success stories that they’re finding? Uh, what are the things that they’re finding? If they search and you can you can search your own brand and see what they’re finding. But don’t ever pull back on PR, especially if sales are slow. You need to step up PR and do more so that you really dominate and really stand out.

Lee Kantor: Now, you mentioned that sharing success stories is important for franchisors to do, and I know for a fact that they’re not doing enough of that for whatever reason, whether they’re afraid to ask or they just don’t have a system in place to, you know, capture those amazing success stories. But let’s talk about your firm. Is there a success story you can share that maybe illustrates how? Don’t name the name of the organization, but maybe share what the problem was so that they came to you with and how you were able to help them get to a new level?

Heather Ripley: Mm. Good question. Uh.

Lee Kantor: Well, you mentioned one that was, uh, that you were able to get them on that show, um, early in your career, right?

Heather Ripley: Yeah. Well, that that was a unique situation. The CEO wanted to sell. The company wanted to do something major, wanted to, you know, get major national media coverage. So we ended up getting all three brands on Celebrity Apprentice, and he did sell the company. I think it was six months after it aired. Um, so that was the success. I think that every everyday stories are important, you know. Consider why people buy into your franchise brand. They either want a legacy brand that they can sell later. Um, they want more freedom. They want more money. And with the franchise especially, you know, a lot of times in home service, some of these franchise sales are conversions. So they’re changing. Uh, lease heating and air to a one hour heating and air, for instance. So, you know, what are the reasons they should change their company name? Well, there’s proven systems, there’s national support, there’s an operational coach that’s going to help them with pricing and teach them, you know, how to hire a general manager to manage the business. So those are the reasons. And if you can find those case studies of a franchisee who, you know, this is a real situation. Um, just got divorced, almost lost his business, almost lost his kids and bought into this franchise brand. Went through the motions, changed his systems, changed his operations, made money. Um, was able to get remarried a few years later and spend time at home with his wife and kids. Um, he had the free time. You know, those are the situations and stories you want to share, because that’s why people buy into a franchise system. It’s not because of the name. It’s not because it’s got a cool name. It’s there’s a reason. So if you can tell those stories from the franchisees perspective, that’s going to help the brand sell more franchises. Um, somebody else saying your grade is better than you saying you’re great.

Lee Kantor: Yeah. And I agree 100%. I just think it’s it’s one of those things where franchise owners aren’t really trusting their There are franchisees enough to articulate the story effectively, and I think that the franchisees are hungry to tell the story, and the franchisors just have to kind of just trust the process, you know, and trust that, look, they they signed up with you and, and once want to work with you. They’re proud of that. Let them tell the story.

Heather Ripley: Yeah. And I think that I think that’s, um, true in a lot of cases. I think sometimes though, it’s just not a priority to find those stories or to share it. And if there is that fear on the franchisor side, just put the franchisee through some media training. Um, if you’re worried about what they’re going to say to the media, like, help your franchisees have the tools that they need so that they can speak confidently to the media and, um, and be bold about it.

Lee Kantor: Now, is that part of your services that you provide a franchise, or could you help coach their franchisees with media? Could you help capture some of these stories? Is that some of the things that you bring to the table as a PR person? Because that might not they might not think of that as some of the deliverables a PR firm could deliver.

Heather Ripley: Yeah, we do, we do often, um, offer media coaching. We’ll sometimes do it one on one if somebody has a big interview planned. Uh, sometimes we’ll do a webinar where franchisees who are interested in speaking to the media will hop on the webinar and go through a training, and then they can ask us questions. Um, so we’ve done it both ways. We’ve also held workshops at some of the franchise conventions so that the franchisees can pop in, um, do some mock interviews, which is the best way to learn. And, um, and then we can help coach them to be just more confident. That’s all it is.

Lee Kantor: Right. And it’s it’s easier to do it. Um, you know, in this role playing way rather than, you know, for real the first time.

Heather Ripley: Mhm. Exactly. Yeah.

Lee Kantor: So, um, Heather, if somebody wants to learn more, what is the website. What is the best way to connect.

Heather Ripley: Yeah. Uh our website is Ripley ripley.com. Uh my email is H. Ripley at Ripley PR. That’s the best way. I’m pretty much always on email. Um, we also have a contact form on the website too.

Lee Kantor: Well, Heather, thank you so much for sharing your story today. You’re doing such important work and we appreciate you.

Heather Ripley: Thank you. Thank you so much for having me.

Lee Kantor: All right. This is Lee Kantor. We’ll see you all next time on Franchise Marketing Radio.

 

Tagged With: Ripley PR

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