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Pat O’Rourke with Practice Quotient, Mary Becker with Best Deal Movers, and Nick Patel with Salsarita’s

May 31, 2016 by Mike

North Fulton Business Radio
North Fulton Business Radio
Pat O'Rourke with Practice Quotient, Mary Becker with Best Deal Movers, and Nick Patel with Salsarita's
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Mike Sammond, Pat O'Rourke, Mary Becker, Nick Patel, John Ray
Mike Sammond, Pat O’Rourke, Mary Becker, Nick Patel, John Ray

Pat O’Rourke/Practice Quotient

Patrick O’Rourke of Practice Quotient began his career at a dental and vision insurance company in Florida, which after several acquisitions and mergers, is now MetLife. He spent five years at Humana in Atlanta selling in the large group segment (100+ employees). He was responsible for all lines of insurance coverage for these groups including fully-insured and self-funded (ASO) medical, dental, life, disability, stop loss, pharmacy (PBM), wellness, and worksite/voluntary portfolio. It seemed that spiraling group healthcare costs pushed ancillary lines into the periphery. This tendency became magnified after the PPACA paradigm shift that left everyone on information overload. He positioned himself as an industry resource by earning several certifications, including Disability (DIA) and Dental (DBA). Understanding the nuances involved with all aspects of risk management helped business partners rely on his expertise to guide client recommendations. He is an insurance insider that has built dental networks, worked in operations management, designed plans, and opened markets. This allows him to provide valuable insights to his dental practice clients.

Mary Becker/Best Deal Movers

Best Deal Movers began as a dream that Mary’s son David had. He, along with two of his brothers, had worked at moving companies during the summer when they were home from college. In the spring of his sophomore year, David injured his arm while pitching on the college baseball team. When surgery and rehab did not bring the necessary results to be able to continue in the sport, David had to reconsider what he wanted to do. He brought the idea for a moving company to his dad, and Best Deal Movers was born. They started with one truck and an office in their home. The business has continued to grow. Today they have seven trucks and are continuing to expand. They are proud to provide excellent service to their clients, having been chosen to receive The Best of Kudzu Awards for the past three years and having been voted by Angie’s List members to receive their Super Service Award for 2013 and 2014.

Nick Patel/Salsarita’s

At Salsarita’s Fresh Cantina, they’re building a dynamic and authentically inspired fast casual Mexican brand, offering delicious food that is made the way you want it and prepared every day in-house. From wildly addictive chips that their guests truly rave about, to queso, customized burritos, tacos, salads, bowls, quesadillas, nachos, signature salsas and fresh-made guacamole, Salsarita’s Fresh Cantina thrives on making great Mexican fare fresh daily. Since their beginnings in Charlotte, NC in 2000, they have worked to perfect the notion that a restaurant should not only be fast and friendly, but also casual and delicious like no other. Today, they have locations in 19 states and are rapidly growing.

Tagged With: customer service, dental, dental insurance, food, insurance, Mary Becker, mexican food, Mike Sammond, movers, moving, Nick Patel, North Fulton Business Radio, Pat O'Rourke, Practice Quotient, restaurant, Salsarita's, vision insurance

Deborah Lanham with the Greater North Fulton Chamber of Commerce, Jessica Onorato with NorthPoint Executive Suites, and Casey Frames with Roswell Infiniti

May 10, 2016 by Mike

North Fulton Business Radio
North Fulton Business Radio
Deborah Lanham with the Greater North Fulton Chamber of Commerce, Jessica Onorato with NorthPoint Executive Suites, and Casey Frames with Roswell Infiniti
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John Ray, Deborah Lanham, Casey Frames, Jessica Onorato, Mike Sammond
John Ray, Deborah Lanham, Casey Frames, Jessica Onorato, Mike Sammond

Deborah Lanham/Greater North Fulton Chamber of Commerce

The mission of the Greater North Fulton Chamber is to be the catalyst for economic development, business growth, and quality of life in North Fulton. The GNFCC promotes the interests of their members by assuming a leadership role in making North Fulton an excellent place to work, live, play and stay. They provide one voice for all local businesses to influence decision makers, recommend legislation, and protect the valuable resources that make North Fulton a popular place to live.

Jessica Onorato/NorthPoint Executive Suites

At NorthPoint Executive Suites, they believe every professional deserves top quality in every aspect of their business. They have committed themselves to equipping them with the tools needed for their success. They are proud to offer the best quality in technology, amenities, meeting rooms, environment, and service. Their staff is committed to serve their clients. The support you will receive at NorthPoint Executive Suites is second to none. NorthPoint’s on demand support team will save you time and money as they deal with the everyday typical “housecleaning” tasks of running an office for you. They pride themselves on running a seamless business center with exceptional reliability in the IT department. They take the headache out of the logistics to ensure smooth operation and handle any issues that may arise with urgency allowing you to focus on your business.

Casey Frames/Roswell Infiniti

As one of the nation’s original Infiniti dealers, Roswell Infiniti has witnessed their area’s growth and how today’s customers expect and demand more than ever before. Their goal is to exceed your expectations. Their satisfied customers, many of them repeat customers, come from all over Georgia and the Southeast because buying or leasing a new Infiniti from Roswell Infiniti is both a pleasant and rewarding experience.

Tagged With: conference rooms, customer service, Deborah Lanham, economic development, executive, GNFCC, Greater North Fulton Chamber of Commerce, luxury cars, meeting rooms, Mike Sammond, new cars, North Fulton Business Radio, NorthPoint Executive Suites, offices, professional, quality of life, Roswell Infinity

Steve Collins with Integrated Insurance Solutions and Josh Axelberd with Displayit

April 28, 2016 by Mike

Gwinnett Business Radio
Gwinnett Business Radio
Steve Collins with Integrated Insurance Solutions and Josh Axelberd with Displayit
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Mike Sammond, Steve Collins, Josh Axelberd, Steven Julian

Steve Collins/Integrated Insurance Solutions

Integrated Insurance Solutions is an independent insurance agency located in Johns Creek, GA specializing in all types of business insurance products and professional liability lines. No matter what type of business insurance is needed, they have the knowledge, experience, and support team to assist you. Though IIS is large enough to place and handle the most complex risk, they consider their number-one strength to be the personal service that they provide to the client. Each of their clients are treated as an “individual” from the origination and throughout follow-up. Their agency’s objective is to provide the best possible commercial insurance available. They know you have options out there, but what they feel sets them apart from the competition is the superior and courteous customer service they provide. Their agency’s success depends on the happiness and satisfaction of you, their valued client.

Josh Axelberd/Displayit

Displayit produces portable displays for a wide variety of trade show and event marketing applications. They generate 90% of their leads through digital marketing channels such as Google Adwords. They started selling via the internet in 1997.

 

CLICK HERE to watch the video of this show.

Tagged With: customer service, digital marketing, Displayit, Event Marketing, Gwinnett Business Radio, insurance, Integrated Insurance Solutions, marketing, Mike Sammond, Social Media, Steve Collins, steven julian, trade show displays, trade shows

SIMON SAYS, LET’S TALK BUSINESS: Johanna Ellis with Atlanta Classic Cars and Mark Treager with Cornerstone Media Group

April 22, 2016 by Mike

Gwinnett Studio
Gwinnett Studio
SIMON SAYS, LET'S TALK BUSINESS: Johanna Ellis with Atlanta Classic Cars and Mark Treager with Cornerstone Media Group
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Al Simon, Johanna Ellis, Mark Treager

Johanna Ellis/Atlanta Classic Cars

At Atlanta Classic Cars, the exclusive authorized Mercedes-Benz dealer of Duluth, you will find a large selection of new and pre-owned vehicles as well as professional staff ready to help you find the perfect car for your lifestyle. They are committed to providing excellent customer service. Atlanta Classic Cars is a family owned and operated organization proudly serving their customers from the Duluth area for 40 years. Their friendly sales team is eager to help you drive away with the vehicle that fits your individual needs. They encourage you to browse their new inventory of Mercedes-Benz models.

Mark Treager/Cornerstone Media Group

Cornerstone Media Group knows that innovation is not born from a business plan. They focus on developing new ways to help their clients sell more products and services. They deliver results that are strategically sound and executable with a value that is unmatched. They’ve been in the internet development business for nearly 20 years. Clients tell them regularly that Cornerstone Media Group’s longevity and experience matters.

Tagged With: customer service, Duluth, marketing, media, Mercedes-Benz, new cars, new vehicles, pre-owned vehicles, Sales, Sandler Training, Sandler Training by Simon, Simon Says Lets Talk Business, small business, used cars, web development

BREAKING PAR IN BUSINESS: Lisa Bianchini with Lexis Printing & Fulfillment and Harold Kolbe with BluIP

April 15, 2016 by Mike

Gwinnett Studio
Gwinnett Studio
BREAKING PAR IN BUSINESS: Lisa Bianchini with Lexis Printing & Fulfillment and Harold Kolbe with BluIP
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Lisa Bianchini, Harold Kolbe, Rich Bartolotta
Lisa Bianchini, Harold Kolbe, Rich Bartolotta

Lisa Bianchini/Lexis Printing & Fulfillment

Lexis Printing is a customer service focused commercial printing, fulfillment and direct mail marketing company. They strive to be a trusted extension of your marketing department by providing superior products at competitive prices. They keep your valuable time and bottom line in focus with everything they do.

 

Harold Kolbe/BluIP

BluIP delivers mission critical solutions, such as Hosted PBX, Unified Communications, Presence Management, and tailored Call Center solutions to SMB and Large Enterprises nationwide. Their customized solutions have served Enterprises across multiple vertical markets with multiple sites and complex application and infrastructure integrations, while satisfying the most stringent industry compliance and security requirements. BluIP, along with its partner ecosystem, focuses on providing customers with exceptional support, high level of innovation. Their solutions are fully integrated, flexible and scalable, and require no capital investment or ongoing maintenance. Visit them at www.bluip.com.

To watch a video of this show, CLICK HERE.

Tagged With: customer service, direct mail marketing, fulfillment, harlod kolbe, infrastructure, lexis printing, lexis printing and fulfillment, lisa bianchini, marketing, mission critical solutions, presence management, printing, rich bartolotta, schooley mitchell, vertical markets

BUSINESS NETWORKING: James Barber with Training of Champions

September 9, 2015 by Mike

On the Money
On the Money
BUSINESS NETWORKING: James Barber with Training of Champions
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James Barber, Joe Moss
James Barber, Joe Moss

On this episode of “On the Money“, host Joe Moss of Embassy National Bank interviews networking guru James Barber of Training of Champions.

James Barber/Training of Champions

James Barber, Training of ChampionsTraining of Champions offers training classes, motivational speaking and keynote speaking for companies of all sizes. They can train on various topics such as traits of champion networkers, effective communication, customer service and a plethora of business dynamics.

—————————————————————————————————————

“On the Money” focuses on topics and issues allowing small businesses to better navigate the financial services minefield, with analysis and opinions from today’s industry experts on banking and loans. “On the Money” also introduces you to some of the top small business leaders in the Atlanta market.

Hosted by Joe Moss, the president of Embassy National Bank, “On the Money” airs live every Wednesday at 3:00 PM EST from the Business RadioX studio in Gwinnett.

Joe interviews James

 

Embassy black & gold27-33-76-02

Tagged With: customer service, customer service training, effective communication, elevator pitch, elevator speech, Embassy National Bank, James Barber, networkers, networking, networking guru, networking training classes, On The Money, On The Money Radio, tour of champions

ADDRESSING WORKPLACE NEEDS: April Rooks of Cornerstone Personal Development

May 13, 2015 by Mike

On the Money
On the Money
ADDRESSING WORKPLACE NEEDS: April Rooks of Cornerstone Personal Development
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Joe Moss, April Rooks
Joe Moss, April Rooks

April Rooks with Cornerstone Personal Development joins host Joe Moss of Embassy National Bank to talk about how business owners can identify and address workplace needs.

April Rooks/Cornerstone Personal Development

April Rooks on On the MoneyCornerstone Personal Development provides interactive training solutions and real life leadership skills to assist professionals in achieving success in their life and careers. Through the Cornerstone curriculum and our seasoned consultants, they enable business owners to identify and address workplace needs while creating viable, effective solutions. Their customized training programs assists executives in strategic planning for all their staffing and management development by offering the tools and resources needed for long term, sustainable growth.

Some of the services they offer are:

  • Customer Service Training
  • Management Training
  • Boundaries and Expectations in the Workplace
  • Developing Healthy Cultural Habits
  • Building better communications skills and professional skill sets
  • Team building exercise and activities

—————————————————————————

“On the Money” focuses on topics and issues allowing small businesses to better navigate the financial services minefield, with analysis and opinions from today’s industry experts on banking and loans. “On the Money” also introduces you to some of the top small business leaders in the Atlanta market.

Hosted by Joe Moss, the president of Embassy National Bank, “On the Money” airs live every Wednesday at 3:00 PM EST from the Business RadioX studio in Gwinnett.

April and Joe

Tagged With: cornerstone personal development, customer service, customer service training, Embassy National Bank, employee training, expectations in the workplace, leadership skills, Management, management training, managers, On The Money, On The Money Radio, professional skills, staffing, team building, team building exercises, team building training, training solutions

GREAT CUSTOMER SERVICE SHOULD BE A HABIT: Navin Shah with Hampton Inn and Embassy National Bank

April 9, 2014 by Mike

On the Money
On the Money
GREAT CUSTOMER SERVICE SHOULD BE A HABIT: Navin Shah with Hampton Inn and Embassy National Bank
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Joe Moss, Navin Shah
Joe Moss, Navin Shah

Navin Shah with Hampton Inn and Embassy National Bank joins Joe Moss to discuss the importance of customer service in business.

Navin Shah, Hampton Inn and Embassy National Bank

At the Hampton Inn, they know balancing family, friends, work and free time keeps you busy. They want to help you start your day off right. Whether you’re visiting for business or pleasure, you’ll always get a clean and fresh Hampton bed, free Wi-Fi, free hot breakfast served daily with fresh-baked waffles and hearty oatmeal with toppings, friendly, helpful service and more – for one rate.

The 100% Hampton Guarantee:  If you’re not satisfied, they don’t expect you to pay. That’s their commitment and your guarantee. Their 100% Hampton Guarantee is solidly etched on their front desk so that it is constantly visible to all employees and all guests. Their guarantee epitomizes the pride they take in their brand, their hotels and their service to you, the guest. They’ll do whatever it takes to make their guests feel welcome, relaxed and completely comfortable.

——————————————————————–

On the Money focuses on topics and issues allowing small businesses to better navigate the financial services minefield, with analysis and opinions from today’s industry experts on banking and loans. On the Money also introduces you to some of the top small business leaders in the Atlanta market. Hosted by Joe Moss, the president of Embassy National Bank, On the Money airs live every Wednesday at 3:00 PM EST from the Business RadioX studio in Gwinnett.

Tagged With: customer service, Embassy National Bank, hampton inn, hotels, navin shah

Patrick Clements, CEO of Sherpa Desk and Brooks Robinson, CEO of Springbot August 28th, 2013

August 29, 2013 by angishields

Booth-61-with-Patrick-Clements-and-Brooks-Robinson-8-28-2013-1
Booth 61 with Ricky Steele
Patrick Clements, CEO of Sherpa Desk and Brooks Robinson, CEO of Springbot August 28th, 2013
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Booth 61 with Patrick Clements and Brooks Robinson 8 28 2013 1This is a great show featuring two young, very smart entrepreneurs who are creating what I believe to be two of Atlanta’s next success stories. In addition both are very active in the not for profit world making our city a greater place for all our citizens.

Patrick Clements is the CEO of bigWebApps and his newest company is Sherpa Desk. Patrick is passionate about the customer service experience and his company is providing services to companies across the planet. Patrick created Draft on Taft, a local not for profit that hosts an annual music, food, and fun event in midtown Atlanta. Since the inception, Draft on Taft has raised over $200,000 for local and national organizations dealing with issues facing children. In 2013 the not for profit receiving funds was GiGi’s Playhouse, an organization assisting children born with Down Syndrome.

Brooks Robinson is someone I have known and admired for many years. Brooks is the founder and CEO of Springbot. Brooks is helping on line retailers deliver compelling advertising messages at just the right moment. His company is driving up conversation rates for his clients. Brooks and his wife are both in leadership positions with Kate’s Club, an organization whose mission is to empower children and teens facing life after the death of a parent or sibling.

I highly recommend that you listen to these two successful entrepreneurs share their stories. Visit their websites and get to know their companies. I promise you will be hearing a great deal about these companies in the near future.

Tagged With: customer service, Draft on Taft, Entrepreneurs, Hunter Technical Resources, Kate's Club, on line retailers, Patrick Clements, Ricky steele, Sherpa Desk, Springbot

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