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LEADER DIALOGUE: Leveraging the Baldrige Framework in Today’s Competitive Marketplace – Deep Dive

October 11, 2019 by Mike

Gwinnett Studio

LEADER DIALOGUE: Leveraging the Baldrige Framework in Today’s Competitive Marketplace - Deep Dive

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On this deep dive episode of “Leader Dialogue”, hosts Ben Sawyer, Jennifer Strahan, and Duffie Dixon continue their discussion about leveraging the Baldrige framework in today’s competitive marketplace with special guest Scott McIntyre, the Chief Executive Officer of Guidehouse.

Scott McIntyre/Guidehouse

Scott McIntyre, the Chief Executive Officer of Guidehouse, brings to his role years of experience in mergers and acquisitions, debt and cost restructuring, and financial modeling. Prior to PwC, he served as a partner at KPMG serving defense and aerospace, government, and industrial manufacturing customers.

He chairs the Prevent Cancer Foundation’s board and sits on the board of the Baldrige Foundation. Scott holds a bachelor’s degree from Washington & Jefferson College, a master’s of business administration from Willamette University and a master’s of science from the Johns Hopkins University.

About SOAR Vision Group

The SOAR Vision Group mission is to: Align People with Purpose to Achieve Exceptional Results. SOAR provides best practice strategy execution, business process optimization services, and a structured organizational development approach for organizations to effectively implement the Baldrige Performance Excellence framework. For more information, contact SOAR Vision Group at (888) 294-3303 or visit soarvisiongroup.com.

About the Baldrige Foundation

The mission of the Baldrige Foundation is to ensure the long-term financial growth and viability of the Baldrige Performance Excellence Program, and to support organizational performance excellence in the United States and throughout the world. The Malcolm Baldrige National Quality Award is presented annually by the United States President to organizations that demonstrate quality and performance excellence. For more information, contact the Baldrige Foundation at (202) 559-9195 or visit baldrigefoundation.org.

LEADER DIALOGUE: Transforming Healthcare Financial Billing – Deep Dive

September 27, 2019 by Mike

Gwinnett Studio

LEADER DIALOGUE: Transforming Healthcare Financial Billing - Deep Dive

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In this week’s follow-up episode of “Leader Dialogue”, Jennifer, Lisa and Duffie will dig deeper into topics such as patient engagement, culture and consumerism with special guest Alan Nalle of Patientco.

Alan Nalle/Patientco

Alan Nalle is Chief Strategy Officer at Patientco, developing strategies and supporting plans for Patientco to deliver unique value to its clients. Prior to Patientco, Alan served as a Managing Director in Accenture Strategy’s Healthcare practice where he led projects addressing many of his client’s most pressing issues related to growth and innovation for leading Providers and Payers.

Patientco is a payment technology company headquartered in Atlanta, GA founded specifically to re-think the healthcare payment experience. Patientco brings world-class payment infrastructure together with intuitive consumer payment tools informed by analytics to create a superior billing experience to deliver more payments to Health Systems.

About SOAR Vision Group

About the Baldrige Foundation

LEADER DIALOGUE: Humanity at the Forefront – Deep Dive

March 22, 2019 by Mike

Gwinnett Studio

LEADER DIALOGUE: Humanity at the Forefront - Deep Dive

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Today we host the deep dive of Humanity at the Forefront in the healthcare industry. During this episode, hosts Jennifer Strahan, Lisa Counsell and Duffie Dixon follow-up last week’s interview with Bob Peterson, the CEO of Millinocket Regional Hospital, and discuss how the hospital is a leader in offering the human touch when providing healthcare to their patients. Another value they discuss is understanding the importance of Critical Access Hospitals to our communities.

Beyond the friendly staff and award-winning patient care, Millinocket Regional Hospital (MRH) provides an impressive range of specialty and general services, with a recent expansion resulting in the addition of eight new specialties and a Walk-In Care facility. In 2018, MRH was awarded the Press Ganey “Guardian of Excellence Award” for exceptional patient experience, a nationally-recognized symbol of achievement for hospitals who consistently perform within the top 5%. Providing jobs to approximately 250 people, MRH is the largest employer in the Katahdin Region and a crucial economic driver within its community.

About SOAR Vision Group

About the Baldrige Foundation

LEADER DIALOGUE: The Baldrige Journey – Pursuing Performance Excellence with the Baldrige Foundation – Deep Dive

October 19, 2018 by Mike

Gwinnett Studio

LEADER DIALOGUE: The Baldrige Journey – Pursuing Performance Excellence with the Baldrige Foundation - Deep Dive

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In this follow-up deep dive Leader Dialogue episode, hosts Ben Sawyer and Duffie Dixon continue the “Baldrige Journey – Pursuing Performance Excellence” discussion with Al Faber, the President & CEO of the Baldrige Foundation, clarifying what it takes for organizations and people to succeed.

Listen in to learn…

1. What effective leaders do to succeed
2. How to overcome the organizational gaps in knowledge, performance, and visibility
3. How to identify the “metrics that matter” to improve organizational performance
4. How to overcome employee behaviors expressed as “it’s not my job” and “we’ve always done it that way”
5. How to tie these key performance excellence principles back to the visual Baldrige organizational hierarchy of needs, clarifying the critical aspects of performance, and specifying where innovation is necessary to achieve sustainable organizational and personal success

Al Faber/Baldrige Foundation

Al Faber was named President and CEO of the Baldrige Foundation in July 2014. The Mission of the Baldrige Foundation is to ensure the long-term financial growth and viability of the Baldrige Performance Excellence Program, and to support organizational performance excellence in the United States and throughout the world. Prior to joining the Foundation, Al served as President & CEO of The Partnership for Excellence (TPE).
Prior to that, Al served in federal and state government culminating in executive positions and leading more than 11,500 employees, with 65 major facilities, a 250 million dollar operating budget and real property exceeding $2.1 billion dollars. He has provided executive leadership, establishing policies, priorities and oversight of federal budgets, operations and training, personnel, logistical operations and infrastructure management to include numerous construction programs. He is driven to create winning organizational results with a deep sense of commitment to public service.

LEADER DIALOGUE: Investor Readiness with Lalabu, Simple Babywearing – Deep Dive

July 1, 2018 by Mike

Gwinnett Studio

LEADER DIALOGUE: Investor Readiness with Lalabu, Simple Babywearing - Deep Dive

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SOAR Vision Group has assisted Lalabu in preparing an investor proforma, drawing from all elements of the Organizational Hierarchy of Needs; showcasing Lalabu’s fine operating performance and many market successes.

In this deep dive reflection on last week’s interview of Lalabu executives, you will learn more about what it takes to be successful in small business, and also how to best showcase that success to investors.

About SOAR Vision Group

About the Baldrige Foundation

LEADER DIALOGUE: Performance Excellence in the Age of Consumerism – Deep Dive

June 18, 2018 by Mike

Gwinnett Studio

LEADER DIALOGUE: Performance Excellence in the Age of Consumerism - Deep Dive

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On this show, Ben and Jennifer reflect on the interview during the last show with Chuck Peck, MD President and CEO of Piedmont Athens Regional Medical Center. Dr. Peck had described for viewers the difference between a consumer and a patient, and the priority Piedmont Athens Regional Medical Center has put on their employees in order to effectively position their health system to become the preferred provider for consumers.

It is an approach outlined in the book “The Patient Comes Second”, written by Britt Berrett and Paul Spiegelman, which Dr. Peck shared had a big impact on his thinking. The outcome is that Piedmont Athens Regional has progressed from a low of 2% on the Press Ganey employee opinion survey to a high of 65% in three years, as they committed to bring all employee positions to living wage levels as well as focusing on other employee-focused initiatives.

In the deep dive, Ben and Jennifer springboard from Dr. Peck’s example describing the effective employee engagement flywheel approach, relating how this approach builds customer loyalty around the measures that matter. Other deep dive topics include a description of servant leadership, authority versus responsibility, and effective accountability.

This is a second concept-packed discussion regarding Performance Excellence in the Age of Consumerism that you will not want to miss!

About SOAR Vision Group

About the Baldrige Foundation

CLICK HERE to watch the video of this show.

Elizabeth Gordon interviews Rich Horwath, author of Deep Dive: The Proven Method for Building Strategy, Focusing Your Resources, and Taking Smart Action, today on The Chic Perspectives Show

November 16, 2009 by angishields

Chic Perspectives

Elizabeth Gordon interviews Rich Horwath, author of Deep Dive: The Proven Method for Building Strategy, Focusing Your Resources, and Taking Smart Action, today on The Chic Perspectives Show

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Today on the Chic Perspectives Show my guest Rich Horwath talked about business strategy and his new book, Deep Dive: The Proven Method for Building Strategy, Focusing Your Resources, and Taking Smart Action.

I love strategy – and you certainly can’t build a flourishing business without a good one – yet so many companies fall down in this area – and it ultimately leads to mediocrity at best and failure at worse. Â Want to avoid these unpleasant fates? Â Then take your strategy advice from Rich, he’s an expert. Â I like simple clean models that help companies make smart and fast decisions and take action – and that’s what I like about Rich’s ideas and advice.

Rich talked about the mistakes big companies often make in the strategic planning process, and his model for defining competitive advantage.

Rich talked about the automakers, and other big business bailouts and whether or not that was really the best thing for our economy, as well as the macro economic implications of such federal stimulus measures such as the cash for clunkers program.

While many CEOs have cited the weak economy as a cause for poor performance in 2009, Rich shares why a businessâ€™s performance has little to do with the economy as a whole and much more to do with smart strategy and effective execution.

Bulletproof your business plan, avoid the million dollar mistake, learn the secret to finding a job or getting that next promotion in todayâ€™s economy and avoid letting your experience hold your business back – this interview is packed with practical nuggets of wisdom to help you take strategic advantage of the current economy and avoid the certain doom facing many who do not heed Richâ€™s advice.

Rich and I also got into how to maintain mental agility in the marketplace and the boardroom, innovation and resource allocation, and developing strategic discipline.

Packed with great case studies and insightful ideas to get you laser focused on what you are best at and maximizing the value of that in the marketplace through a killer strategy , definitely check out Richâ€™s latest book, Deep Dive: The Proven Method for Building Strategy, Focusing Your Resources, and Taking Smart Action.

Check out more strategic tips from Rich and his monthly Strategic Thinker publication at www.strategyskills.com. Rich, thanks for taking the time to share your Chic Perspective with us today!