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Leading Through Chaos and Finding Clarity in Change, with Amy Comeau, Author of Every Storm Runs Out of Rain

May 22, 2025 by John Ray

Leading Through Chaos and Finding Clarity in Change, with Amy Comeau, Author of Every Storm Runs Out of Rain, on the North Fulton Business Radio podcast with host John Ray
North Fulton Business Radio
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Leading Through Chaos and Finding Clarity in Change, with Amy Comeau, Author of Every Storm Runs Out of Rain, on the North Fulton Business Radio podcast with host John Ray

Leading Through Chaos and Finding Clarity in Change, with Amy Comeau, Author of Every Storm Runs Out of Rain (North Fulton Business Radio, Episode 874)

In this episode of North Fulton Business Radio, host John Ray speaks with Amy Comeau, consultant, speaker, and author of Every Storm Runs Out of Rain. Amy shares the story behind her book, a leadership memoir drawn from her experience leading a healthcare marketing team through the early days of the COVID-19 pandemic.

She discusses the power of reflection, the importance of communication during uncertainty, and the lessons leaders can draw from moments of upheaval. Amy explains how leaders can stay focused on what truly matters, manage change in a way that builds trust, and maintain clarity even when nothing feels certain. The conversation touches on emotional resilience, practical leadership tools, and the difference between reacting and responding when everything is shifting.

This episode is a thoughtful resource for anyone navigating organizational change or seeking to lead with intention during uncertain times.

John Ray is the host of North Fulton Business Radio. The show is produced by John Ray and North Fulton Business Radio, LLC, an affiliate of Business RadioX®, and is recorded inside Renasant Bank in Alpharetta.

Key Takeaways from this Episode:

  • Leadership Is Grounded in Presence: Amy’s practice of writing weekly emails created stability and connection for her team during crisis.
  • Focus on the “Squiggly Middle”: Great leaders direct energy toward what truly matters and what they can control—not the chaos around them.
  • Reflection Builds Clarity: Sharing real-time thoughts helped Amy process the moment and lead more effectively.
  • Change Is Constant: The lessons she shares apply beyond the pandemic and offer a framework for any chaotic or transitional season.
  • Simple Tools Have Power: Whiteboarding exercises and asking better questions are small actions that produce strategic clarity.

Topics Discussed in this Episode

00:00 Introduction and Welcome to North Fulton Business Radio
00:29 Guest Introduction: Amy Comeau
01:44 Amy’s Background and Book Overview
02:36 Leadership Lessons from the Pandemic
06:13 Managing Change and Team Dynamics
08:11 Balancing Control and Responsibility
18:20 Burnout and Personal Reflections
20:22 Recovering from Burnout
21:02 Burnout and Grief: Unexpected Similarities
22:19 Finding Joy in Dark Times
23:08 Recognizing Non-Clinical Healthcare Workers
26:07 The Importance of Every Role in Healthcare
29:50 Consulting Through Chaotic Change
32:53 The Therapeutic Power of Writing
35:02 Where to Find Amy’s Book
36:17 Final Thoughts and Gratitude

Author, Consultant, and Speaker Amy Comeau

Amy Moudy Comeau, MBA, is an acclaimed and award-winning marketing executive with decades of experience leading marketing teams in health care, education and the arts.

A graduate of Northwestern University and Goizueta Business School at Emory University, Comeau is a respected thought leader in marketing, health care, and leadership.

She is the author of the award-winning book Every Storm Runs Out of Rain: Leading a Health Care Marketing Team Through a Global Pandemic, and she currently speaks and consults on marketing, communications, and leadership.

She resides in Conyers, Georgia, with her family and is a proud Buffalo native.

Website | LinkedIn

About North Fulton Business Radio and host John Ray

With over 870 shows and having featured over 1,300 guests, North Fulton Business Radio is the longest-running podcast in the North Fulton area, covering business in our community like no one else. We are the undisputed “Voice of Business” in North Fulton!

The show invites a diverse range of business, non-profit, and community leaders to share their significant contributions to their market, community, and profession. There’s no discrimination based on company size, and there’s never any “pay to play.” North Fulton Business Radio supports and celebrates businesses by sharing positive stories that traditional media ignore. Some media lean left. Some media lean right. We lean business.

John Ray, host of  North Fulton Business Radio, and Owner, Ray Business Advisors
John Ray, host of  North Fulton Business Radio, and Owner, Ray Business Advisors

John Ray is the host of North Fulton Business Radio. John and the team at North Fulton Business Radio, LLC, an affiliate of Business RadioX®, produce the show, and it is recorded inside Renasant Bank in Alpharetta.

The studio address is 275 South Main Street, Alpharetta, GA 30009.

You can find the full archive of shows by following this link. The show is available on all the major podcast apps, including Apple Podcasts, Spotify, Google, Amazon, iHeart Radio, and many others.

John Ray, The Generosity MindsetJohn Ray also operates his own business advisory practice. John’s services include advising solopreneurs and small professional services firms on their value, their positioning and business development, and their pricing. His clients are professionals who are selling their expertise, such as consultants, coaches, attorneys, CPAs, accountants and bookkeepers, marketing professionals, and other professional services practitioners.

John is the national bestselling author of The Generosity Mindset: A Journey to Business Success by Raising Your Confidence, Value, and Prices.

Tagged With: Amy Comeau, Author, burnout, dealing with burnout, Healthcare, healthcare leadership, healthcare marketing, John Ray, Leadership, Leadership Lessons, North Fulton Business Radio, pandemic, team dynamics

Achieving Systemness: Competitive Challenges

April 18, 2022 by Mike

Gwinnett Studio
Gwinnett Studio
Achieving Systemness: Competitive Challenges
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Scott Nygaard MD, MBA, the COO of Lee Health System in SW Florida, joins “Leader Dialogue” co-hosts Dr. Roger Spoelman, Dr. Charles (Chuck) Peck, and Ben Sawyer on the April 18th, 2022, podcast. The podcast topic “Achieving Systemness: Competitive Challenges” explores how Lee Health has navigated through the pandemic, and some of the key learnings as they emerge into the post-pandemic healthcare environment. Dr. Nygaard shares his perspective and insights on this important topic, providing practical suggestions from which all healthcare leaders could benefit.

Roger Spoelman, DBA, MBA

Roger is a healthcare executive with more than 38 years of industry experience. He most recently served as interim CEO at Trinity Health Regional Systems in New England, Ohio, and Illinois at Loyola University Health System.

His tenure at Trinity Health included leading several hospital mergers, and later as regional executive for the corporation’s Mercy Health operations. He also is founder and executive sponsor of the Trinity Health Innovation Hub. In 2018, Roger oversaw the merger of International Aid Inc. and CURE International Inc., two organizations where he served on the Board of Directors for over a decade. He recently served as the President and CEO for CURE International Inc., which operates eight charitable hospitals in developing nations, and focuses on faith-based care that restores quality of life to pediatric patients with surgically treatable disabilities. Roger was appointed Chair of the BAMF Health board of directors in 2019. He is working closely with the company to achieve their patent-focused mission of bringing intelligence-based precision medicine to the world.

Roger is a co-host of the Baldrige Foundation Leader Dialogue program, and mentors and coaches’ numerous executives and assists organizations and their boards of directors with succession, strategy, and innovation.

Charles (Chuck) Peck, MD, FACS

Charles (Chuck) Peck is an internist and rheumatologist with more than 35 years of healthcare experience as a clinician, scientist, medical school faculty member, administrator, medical director, CEO, and partner in the global healthcare advisory company Guidehouse.

Chuck’s most recent projects include a $108M financial turnaround of a $2B integrated health system in the northeast leading to their affiliation with a leading academic health system. He was a member of President Joe Biden’s Health and Human Services transition team. Prior to joining Guidehouse, Chuck served as CEO of Piedmont Athens Regional Health System, on the board of Vizient Southern States, partner at a global healthcare consulting firm responsible for the clinical operations practice; CEO of a 150 physician group multi-specialty practice; president of the southeast and northeast regions of a large national health insurance carrier; chief medical officer of a start-up retail health clinic operator; chief medical officer/chief operations officer of a national disease management company; and CEO of an ambulatory surgery center and physician services company.

Chuck is a co-host of the Baldrige Foundation Leader Dialogue program and provides mentoring and thought leadership insights to numerous organizations and leaders across the country on a variety of operational, financial, and leadership topics.

Ben Sawyer, MBA, PT, OCS, LBB

Ben Sawyer is an ABOUT executive. He has more than 35 years of industry experience, most recently serving as CEO of SOAR Vision Group, and EVP of Care Logistics.

Ben started his healthcare career in 1985 as a Physical Therapist, focusing on sports medicine and orthopedics, and received his specialist certification as an Orthopedic Clinical Specialist (OCS) in 1997 from the American Board of Physical Therapy Specialties.

After securing his MBA, he moved into hospital administration, overseeing rehab, wellness, cardiac therapy, and occupational medicine services, specializing in team development and performance optimization. This expanded into a system leadership role overseeing performance and quality improvement. During that time Ben achieved his Lean Black Belt certification (LBB)

Ben has a gift for recognizing strategic gaps that can be turned into opportunities. For example, during the COVID-19 crisis he initiated national executive roundtables with the Baldrige Foundation via the Leader Dialogue program to help executives turn the pandemic disruption into an opportunity for improved collaboration and performance towards true Community Health beyond the walls of hospitals and to prioritize and coordinate action and resources.

Scott Nygaard/Lee Health

Lee Health is one of the largest public health systems in the U.S. and one of the largest not-for-profit public health system and safety net health systems in Florida that receives no direct tax support. They have four acute care hospitals, two specialty hospitals, and many clinics and outpatient service centers. Lee Health System has more than 1.5 million patient contacts each year with a staff of 14,000 employees, more than 4,500 volunteers and auxilians, a medical staff of more that 2,200, including the Lee Physician Group made up of over 750 primary and specialty care physicians and advanced practitioners in over 80 practice locations throughout Southwest Florida.

 

Leader Dialogue is presented by

Tagged With: about healthcare, baldrige foundation, baldrige leadership, ben sawyer, charles peck, chuck peck, Healthcare, healthcare challenges, healthcare leadership, leader dialogue, leader dialogue podcast, leader dialogue radio, lee health, roger spoelman, Scott Nygaard

Achieving Systemness: Empathetic Automation Opportunities

April 5, 2022 by Mike

Leader-Dialogue-Tile
Gwinnett Studio
Achieving Systemness: Empathetic Automation Opportunities
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Apruv Gupta MD, MPH, an expert on the topic of empathetic automation and driving care transformation, joins “Leader Dialogue” co-hosts Dr. Charles (Chuck) Peck, Dr. Darin Vercillo, and Ben Sawyer to discuss “Achieving Systemness: Empathetic Automation Opportunities” and explore how empathetic automation can help to address clinical workforce overload and shortages. Dr. Gupta shares his perspective and insights on this important topic, providing practical suggestions that can be applied immediately.

Charles (Chuck) Peck, MD, FACS

Charles (Chuck) Peck is an internist and rheumatologist with more than 35 years of healthcare experience as a clinician, scientist, medical school faculty member, administrator, medical director, CEO, and partner in the global healthcare advisory company Guidehouse.

Chuck’s most recent projects include a $108M financial turnaround of a $2B integrated health system in the northeast leading to their affiliation with a leading academic health system. He was a member of President Joe Biden’s Health and Human Services transition team. Prior to joining Guidehouse, Chuck served as CEO of Piedmont Athens Regional Health System, on the board of Vizient Southern States, partner at a global healthcare consulting firm responsible for the clinical operations practice; CEO of a 150 physician group multi-specialty practice; president of the southeast and northeast regions of a large national health insurance carrier; chief medical officer of a start-up retail health clinic operator; chief medical officer/chief operations officer of a national disease management company; and CEO of an ambulatory surgery center and physician services company.

Chuck is a co-host of the Baldrige Foundation Leader Dialogue program and provides mentoring and thought leadership insights to numerous organizations and leaders across the country on a variety of operational, financial, and leadership topics.

Ben Sawyer, MBA, PT, OCS, LBB

Ben Sawyer is an ABOUT executive. He has more than 35 years of industry experience, most recently serving as CEO of SOAR Vision Group, and EVP of Care Logistics.

Ben started his healthcare career in 1985 as a Physical Therapist, focusing on sports medicine and orthopedics, and received his specialist certification as an Orthopedic Clinical Specialist (OCS) in 1997 from the American Board of Physical Therapy Specialties.

After securing his MBA, he moved into hospital administration, overseeing rehab, wellness, cardiac therapy, and occupational medicine services, specializing in team development and performance optimization. This expanded into a system leadership role overseeing performance and quality improvement. During that time Ben achieved his Lean Black Belt certification (LBB)

Ben has a gift for recognizing strategic gaps that can be turned into opportunities. For example, during the COVID-19 crisis he initiated national executive roundtables with the Baldrige Foundation via the Leader Dialogue program to help executives turn the pandemic disruption into an opportunity for improved collaboration and performance towards true Community Health beyond the walls of hospitals and to prioritize and coordinate action and resources.

Apruv Gupta/Guidehouse Consulting

Dr. Apruv Gupta completed his Internal Medicine training at Beth Israel Deaconess Medical Center in Boston, MA, and received an M.D. and Sc.B. from Brown University, as well as a M.P.H. from Harvard University. He leads care transformation at Guidehouse Consulting, and is an expert in driving transformational change, physician engagement, change management, and leadership development. He has led multiple projects in clinical operating model redesign, length of stay and throughput, clinical variation, and service line optimization. He has experience as a clinician, manager, executive, educator, and thought leader.

Dr. Gupta is also the host of the “Speaking of Making Healthcare Work For You” podcast series.

Leader Dialogue is presented by

Tagged With: about healthcare, Apruv Gupta, baldrige foundation, baldrige leadership, ben sawyer, charles peck, chuck peck, darin vercillo, Empathetic Automation, Healthcare, healthcare challenges, healthcare leadership, leader dialogue, leader dialogue podcast, leader dialogue radio, roger spoelman

Achieving Systemness: Coaching Opportunities

March 15, 2022 by Mike

Leader-Dialogue-Tile
Gwinnett Studio
Achieving Systemness: Coaching Opportunities
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Michael Bungay Stanier, a Rhodes Scholar and author of multiple books including “The Coaching Habit: Say Less, Ask More, and Change the Way You Lead Forever”, joins Leader Dialogue co-hosts Dr. Roger Spoelman and Ben Sawyer on the March 15, 2022 podcast. The topic is “Achieving Systemness: Coaching Opportunities” and takes a closer look at best practice coaching as leaders deal with workforce disruptions and staff burnout in the aftermath of the pandemic. Michael shares his perspective and insights on this important topic, providing practical suggestions that can be applied immediately.

Roger Spoelman, DBA, MBA

Roger is a healthcare executive with more than 38 years of industry experience. He most recently served as interim CEO at Trinity Health Regional Systems in New England, Ohio, and Illinois at Loyola University Health System.

His tenure at Trinity Health included leading several hospital mergers, and later as regional executive for the corporation’s Mercy Health operations. He also is founder and executive sponsor of the Trinity Health Innovation Hub. In 2018, Roger oversaw the merger of International Aid Inc. and CURE International Inc., two organizations where he served on the Board of Directors for over a decade. He recently served as the President and CEO for CURE International Inc., which operates eight charitable hospitals in developing nations, and focuses on faith-based care that restores quality of life to pediatric patients with surgically treatable disabilities. Roger was appointed Chair of the BAMF Health board of directors in 2019. He is working closely with the company to achieve their patent-focused mission of bringing intelligence-based precision medicine to the world.

Roger is a co-host of the Baldrige Foundation Leader Dialogue program, and mentors and coaches’ numerous executives and assists organizations and their boards of directors with succession, strategy, and innovation.

Ben Sawyer, MBA, PT, OCS, LBB

Ben Sawyer is an ABOUT executive. He has more than 35 years of industry experience, most recently serving as CEO of SOAR Vision Group, and EVP of Care Logistics.

Ben started his healthcare career in 1985 as a Physical Therapist, focusing on sports medicine and orthopedics, and received his specialist certification as an Orthopedic Clinical Specialist (OCS) in 1997 from the American Board of Physical Therapy Specialties.

After securing his MBA, he moved into hospital administration, overseeing rehab, wellness, cardiac therapy, and occupational medicine services, specializing in team development and performance optimization. This expanded into a system leadership role overseeing performance and quality improvement. During that time Ben achieved his Lean Black Belt certification (LBB)

Ben has a gift for recognizing strategic gaps that can be turned into opportunities. For example, during the COVID-19 crisis he initiated national executive roundtables with the Baldrige Foundation via the Leader Dialogue program to help executives turn the pandemic disruption into an opportunity for improved collaboration and performance towards true Community Health beyond the walls of hospitals and to prioritize and coordinate action and resources.

Michael Bungay Stanier/Author, Speaker & Business Coach

Michael Bungay Stanier has written books that have sold a million copies, including The Coaching Habit, a book that’s become the best-selling book on coaching this century. Michael founded a training and development company, Box of Crayons, that has taught coaching skills to hundreds of thousands of people around the world. He was a Rhodes Scholar and named the #1 Thought Leader in Coaching and a Coaching Guru. Michael has launched several podcasts and spoken live and virtually to crowds of thousands.

Leader Dialogue is presented by

Tagged With: about healthcare, achieving systemness, baldrige foundation, baldrige leadership, ben sawyer, Healthcare, healthcare challenges, healthcare leadership, leader dialogue, leader dialogue podcast, leader dialogue radio, mbs works, Michael Bungay Stanier, roger spoelman, the coaching habit

Achieving Systemness: Analyzing Gaps and Opportunities in Today’s Environment

March 1, 2022 by Mike

Leader-Dialogue-Tile
Gwinnett Studio
Achieving Systemness: Analyzing Gaps and Opportunities in Today’s Environment
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Dr. Conrad Vial, Senior Vice President and Chief Clinical Officer of Sutter Health, joins the “Leader Dialogue” co-hosts to discuss the topic of “Achieving Systemness: Analyzing Gaps and Opportunities in Today’s Environment”. Dr. Vial shares his perspective and insights on this important topic, providing practical suggestions that can be applied immediately.

Charles (Chuck) Peck, MD, FACS

Charles (Chuck) Peck is an internist and rheumatologist with more than 35 years of healthcare experience as a clinician, scientist, medical school faculty member, administrator, medical director, CEO, and partner in the global healthcare advisory company Guidehouse.

Chuck’s most recent projects include a $108M financial turnaround of a $2B integrated health system in the northeast leading to their affiliation with a leading academic health system. He was a member of President Joe Biden’s Health and Human Services transition team. Prior to joining Guidehouse, Chuck served as CEO of Piedmont Athens Regional Health System, on the board of Vizient Southern States, partner at a global healthcare consulting firm responsible for the clinical operations practice; CEO of a 150 physician group multi-specialty practice; president of the southeast and northeast regions of a large national health insurance carrier; chief medical officer of a start-up retail health clinic operator; chief medical officer/chief operations officer of a national disease management company; and CEO of an ambulatory surgery center and physician services company.

Chuck is a co-host of the Baldrige Foundation Leader Dialogue program and provides mentoring and thought leadership insights to numerous organizations and leaders across the country on a variety of operational, financial, and leadership topics.

Dr. Darin Vercillo, MD

Darin Vercillo co-founded ABOUT, drawing upon his expertise in developing and implementing medical information systems specifically designed to manage complex patient needs, medical education, and faculty and staff logistics. Darin provides clinical oversite and direction across all facets of ABOUT.

A board-certified hospitalist practicing in the Salt Lake City area, Darin also served as a clinical advisor and technical developer at the University of Utah Health Sciences Center. Previously to his work at ABOUT, Darin served as a physician knowledge engineer and interim Chief Medical Officer at TheraDoc.

Ben Sawyer, MBA, PT, OCS, LBB

Ben Sawyer is an ABOUT executive. He has more than 35 years of industry experience, most recently serving as CEO of SOAR Vision Group, and EVP of Care Logistics.

Ben started his healthcare career in 1985 as a Physical Therapist, focusing on sports medicine and orthopedics, and received his specialist certification as an Orthopedic Clinical Specialist (OCS) in 1997 from the American Board of Physical Therapy Specialties.

After securing his MBA, he moved into hospital administration, overseeing rehab, wellness, cardiac therapy, and occupational medicine services, specializing in team development and performance optimization. This expanded into a system leadership role overseeing performance and quality improvement. During that time Ben achieved his Lean Black Belt certification (LBB)

Ben has a gift for recognizing strategic gaps that can be turned into opportunities. For example, during the COVID-19 crisis he initiated national executive roundtables with the Baldrige Foundation via the Leader Dialogue program to help executives turn the pandemic disruption into an opportunity for improved collaboration and performance towards true Community Health beyond the walls of hospitals and to prioritize and coordinate action and resources.

Conrad Vial/Sutter Health

Conrad M. Vial, MD is SVP & Chief Clinical Officer with Sutter Health. He is a practicing cardiothoracic surgeon who has held various leadership roles in multi-specialty medical group practice and integrated healthcare delivery. Dr. Vial received his bachelor’s degree and medical doctorate from Stanford University. He earned a Master of Philosophy at Cambridge University in England, while also completing a postdoctoral fellowship in transplant immunology. He conducted his general surgical and cardiothoracic surgical training at Stanford University Medical Center. He has been board certified in both general surgery and cardiothoracic surgery.

Tagged With: about healthcare, baldrige foundation, baldrige leadership, ben sawyer, charles peck, chuck peck, conrad vial, darin vercillo, Healthcare, healthcare challenges, healthcare leadership, leader dialogue, leader dialogue podcast, leader dialogue radio, roger spoelman, sutter health

Operating As One: Employee Empowerment and Seamless Handoffs

February 15, 2022 by Mike

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Gwinnett Studio
Operating As One: Employee Empowerment and Seamless Handoffs
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Chief Nurse Officers (CNO’s), Gay Landstrom Ph.D., RN, NEA-BC, FACHE – SVP and CNO of Trinity Health – and Kim Maguire RN, BSN, MBA/HCM, CENP – EVP and CNO at Northwest Community Hospital (NCH) in Chicago – join the “Leader Dialogue” co-hosts for this timely and relevant podcast.

The podcast topic is “Operating as One: Employee Empowerment and Seamless Handoffs”. Gay and Kim share their personal experiences and insights on this important topic, providing practical suggestions that can be applied immediately.

Gay Landstrom/Trinity Health

Gay Landstrom is responsible for advancing Trinity health system’s journey as a people-centered health system, moving forward their goals of top ten quality, zero harm, and exceptional experience across the care continuum.  Landstrom also served executive vice president and CNO for Dartmouth-Hitchcock Health System in New Hampshire for three years and as interim CEO for one of its five hospitals.

Kim Maguire/Northwest Community Hospital

Kim Maguire leads the NCH nursing team, providing oversight, expertise, and leadership to ensure the delivery of high-quality nursing service in an environment that promotes professional nursing practice. Kimberly has worked in healthcare for nearly 30 years in a variety of settings from homecare to industrial case management. The vast majority of her experience, however, has been spent in the acute care setting.

Roger Spoelman, DBA, MBA

Roger is a healthcare executive with more than 38 years of industry experience. He most recently served as interim CEO at Trinity Health Regional Systems in New England, Ohio, and Illinois at Loyola University Health System.

His tenure at Trinity Health included leading several hospital mergers, and later as regional executive for the corporation’s Mercy Health operations. He also is founder and executive sponsor of the Trinity Health Innovation Hub. In 2018, Roger oversaw the merger of International Aid Inc. and CURE International Inc., two organizations where he served on the Board of Directors for over a decade. He recently served as the President and CEO for CURE International Inc., which operates eight charitable hospitals in developing nations, and focuses on faith-based care that restores quality of life to pediatric patients with surgically treatable disabilities. Roger was appointed Chair of the BAMF Health board of directors in 2019. He is working closely with the company to achieve their patent-focused mission of bringing intelligence-based precision medicine to the world.

Roger is a co-host of the Baldrige Foundation Leader Dialogue program, and mentors and coaches’ numerous executives and assists organizations and their boards of directors with succession, strategy, and innovation.

Dr. Darin Vercillo, MD

Darin Vercillo co-founded ABOUT, drawing upon his expertise in developing and implementing medical information systems specifically designed to manage complex patient needs, medical education, and faculty and staff logistics. Darin provides clinical oversite and direction across all facets of ABOUT.

A board-certified hospitalist practicing in the Salt Lake City area, Darin also served as a clinical advisor and technical developer at the University of Utah Health Sciences Center. Previously to his work at ABOUT, Darin served as a physician knowledge engineer and interim Chief Medical Officer at TheraDoc.

Ben Sawyer, MBA, PT, OCS, LBB

Ben Sawyer is an ABOUT executive. He has more than 35 years of industry experience, most recently serving as CEO of SOAR Vision Group, and EVP of Care Logistics.

Ben started his healthcare career in 1985 as a Physical Therapist, focusing on sports medicine and orthopedics, and received his specialist certification as an Orthopedic Clinical Specialist (OCS) in 1997 from the American Board of Physical Therapy Specialties.

After securing his MBA, he moved into hospital administration, overseeing rehab, wellness, cardiac therapy, and occupational medicine services, specializing in team development and performance optimization. This expanded into a system leadership role overseeing performance and quality improvement. During that time Ben achieved his Lean Black Belt certification (LBB)

Ben has a gift for recognizing strategic gaps that can be turned into opportunities. For example, during the COVID-19 crisis he initiated national executive roundtables with the Baldrige Foundation via the Leader Dialogue program to help executives turn the pandemic disruption into an opportunity for improved collaboration and performance towards true Community Health beyond the walls of hospitals and to prioritize and coordinate action and resources.

Tagged With: about healthcare, baldrige foundation, baldrige leadership, ben sawyer, darin vercillo, gay landstrom, Healthcare, healthcare challenges, healthcare leadership, kim macquire, leader dialogue, leader dialogue podcast, leader dialogue radio, Leadership, nursing, roger spoelman

Operating as One: Leadership Development

February 1, 2022 by Mike

Gwinnett Studio
Gwinnett Studio
Operating as One: Leadership Development
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Every health system leader has unprecedented executive management challenges facing their organization in the wake of the pandemic. The Baldrige Foundation and ABOUT Healthcare welcome you to “Leader Dialogue Radio” where leaders glean valuable insights and practical takeaways to help navigate effectively through these challenging times. The show airs on the 1st and 3rd Tuesdays of every month at 1:00 pm (ET) on Business RadioX.

Today’s Leader Dialogue podcast (2/1/22) titled “Operating as One: Leadership Development” includes author Russ Hill, who is Senior Partner and one of the founders of Lone Rock Consulting. Russ has written 3 books on leadership including the latest one titled The Great Resignation: Why Millions Are Leaving Their Jobs and also a previous book titled Who Will Win the Battle for Talent? Russ coaches and consults executives of some of the world’s largest companies including Amazon, Lockheed Martin, Johnson & Johnson, Cigna, and others. He has spent considerable time with hospital clients including HCA, Inova, Sutter, and OSF Healthcare.

Charles (Chuck) Peck, MD co-hosts this podcast along with Dr. Darin Vercillo, MD, and Ben Sawyer MBA, LBB of ABOUT Healthcare. Listen in to gain keen insights on how to Operate as One in an environment of workforce disruption, including practical takeaways that can be applied immediately!

Charles (Chuck) Peck, MD, FACS

Charles (Chuck) Peck is an internist and rheumatologist with more than 35 years of healthcare experience as a clinician, scientist, medical school faculty member, administrator, medical director, CEO, and partner in the global healthcare advisory company Guidehouse.

Chuck’s most recent projects include a $108M financial turnaround of a $2B integrated health system in the northeast leading to their affiliation with a leading academic health system. He was a member of President Joe Biden’s Health and Human Services transition team. Prior to joining Guidehouse, Chuck served as CEO of Piedmont Athens Regional Health System, on the board of Vizient Southern States, partner at a global healthcare consulting firm responsible for the clinical operations practice; CEO of a 150 physician group multi-specialty practice; president of the southeast and northeast regions of a large national health insurance carrier; chief medical officer of a start-up retail health clinic operator; chief medical officer/chief operations officer of a national disease management company; and CEO of an ambulatory surgery center and physician services company.

Chuck is a co-host of the Baldrige Foundation Leader Dialogue program and provides mentoring and thought leadership insights to numerous organizations and leaders across the country on a variety of operational, financial, and leadership topics.

Dr. Darin Vercillo, MD

Darin Vercillo co-founded ABOUT, drawing upon his expertise in developing and implementing medical information systems specifically designed to manage complex patient needs, medical education, and faculty and staff logistics. Darin provides clinical oversite and direction across all facets of ABOUT.

A board-certified hospitalist practicing in the Salt Lake City area, Darin also served as a clinical advisor and technical developer at the University of Utah Health Sciences Center. Previously to his work at ABOUT, Darin served as a physician knowledge engineer and interim Chief Medical Officer at TheraDoc.

Ben Sawyer, MBA, PT, OCS, LBB

Ben Sawyer is an ABOUT executive. He has more than 35 years of industry experience, most recently serving as CEO of SOAR Vision Group, and EVP of Care Logistics.

Ben started his healthcare career in 1985 as a Physical Therapist, focusing on sports medicine and orthopedics, and received his specialist certification as an Orthopedic Clinical Specialist (OCS) in 1997 from the American Board of Physical Therapy Specialties.

After securing his MBA, he moved into hospital administration, overseeing rehab, wellness, cardiac therapy, and occupational medicine services, specializing in team development and performance optimization. This expanded into a system leadership role overseeing performance and quality improvement. During that time Ben achieved his Lean Black Belt certification (LBB)

Ben has a gift for recognizing strategic gaps that can be turned into opportunities. For example, during the COVID-19 crisis he initiated national executive roundtables with the Baldrige Foundation via the Leader Dialogue program to help executives turn the pandemic disruption into an opportunity for improved collaboration and performance towards true Community Health beyond the walls of hospitals and to prioritize and coordinate action and resources.

Russ Hill/Lone Rock Consulting

With 20 years of coaching experience, Lone Rock Consulting creates aligned leadership teams. They do that through facilitating conversations that generate movement in the needed direction. At the end of the day, their job is to impact results.

Co-Founder Russ Hill has coached executives at some of the most successful and well-known companies in the world. His commitment to his own development dramatically impacted the results his teams delivered. He was ultimately recruited to join a consulting firm where he began coaching senior executives of Amazon, Cigna, Hormel, Fox, HCA, and many other companies. Today, his passion is helping build leaders and watching the impact of their development on their careers, lifestyles, and families.

Tagged With: about healthcare, baldrige foundation, baldrige leadership, ben sawyer, charles peck, chuck peck, darin vercillo, Healthcare, healthcare challenges, healthcare leadership, leader dialogue, leader dialogue podcast, leader dialogue radio, lone rock consulting, roger spoelman, russ hill

Driving Clarify & Focus: The 12-Week Year

January 18, 2022 by Mike

Gwinnett Studio
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Driving Clarify & Focus: The 12-Week Year
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“Driving Clarity & Focus: The 12-week Year” with guests Dan Isacksen, Trinity’s CFO, and Brian Moran, author of the book “The 12 Week Year”.

Dr. Roger Spoelman of the Baldrige Foundation, and Ben Sawyer from ABOUT Healthcare, facilitate a very insightful discussion regarding how the Loyola University Health System team was able to achieve a $100 million turnaround by applying the principles of the 12-week year in a robust team-oriented effort that overcame the trap of annualized thinking and the many hurdles within a commonly experienced people-process-technology operation in order to achieve breakthrough results. The model is applicable to any strategy execution challenge an organization faces.

Roger Spoelman, DBA, MBA

Roger is a healthcare executive with more than 38 years of industry experience. He most recently served as interim CEO at Trinity Health Regional Systems in New England, Ohio, and Illinois at Loyola University Health System.

His tenure at Trinity Health included leading several hospital mergers, and later as regional executive for the corporation’s Mercy Health operations. He also is founder and executive sponsor of the Trinity Health Innovation Hub. In 2018, Roger oversaw the merger of International Aid Inc. and CURE International Inc., two organizations where he served on the Board of Directors for over a decade. He recently served as the President and CEO for CURE International Inc., which operates eight charitable hospitals in developing nations, and focuses on faith-based care that restores quality of life to pediatric patients with surgically treatable disabilities. Roger was appointed Chair of the BAMF Health board of directors in 2019. He is working closely with the company to achieve their patent-focused mission of bringing intelligence-based precision medicine to the world.

Roger is a co-host of the Baldrige Foundation Leader Dialogue program, and mentors and coaches’ numerous executives and assists organizations and their boards of directors with succession, strategy, and innovation.

Ben Sawyer, MBA, PT, OCS, LBB

Ben Sawyer is an ABOUT executive. He has more than 35 years of industry experience, most recently serving as CEO of SOAR Vision Group, and EVP of Care Logistics.

Ben started his healthcare career in 1985 as a Physical Therapist, focusing on sports medicine and orthopedics, and received his specialist certification as an Orthopedic Clinical Specialist (OCS) in 1997 from the American Board of Physical Therapy Specialties.

After securing his MBA, he moved into hospital administration, overseeing rehab, wellness, cardiac therapy, and occupational medicine services, specializing in team development and performance optimization. This expanded into a system leadership role overseeing performance and quality improvement. During that time Ben achieved his Lean Black Belt certification (LBB)

Ben has a gift for recognizing strategic gaps that can be turned into opportunities. For example, during the COVID-19 crisis he initiated national executive roundtables with the Baldrige Foundation via the Leader Dialogue program to help executives turn the pandemic disruption into an opportunity for improved collaboration and performance towards true Community Health beyond the walls of hospitals and to prioritize and coordinate action and resources.

Brian Moran/Organization

Brian Moran, President and Founder of The 12 Week Year, has 30 years of expertise as a corporate executive, entrepreneur, consultant and coach. His background as a corporate executive combined with his experience as an entrepreneur positions him with a unique skill set to help individuals and organizations grow and prosper.

Brian’s corporate experience includes management and executive positions with UPS, PepsiCo, and Northern Automotive. As an entrepreneur he has personally launched and led successful businesses and been instrumental in the success of many others. In addition, he has consulted for dozens of world-class companies.

Brian is a recognized expert in the field of leadership and execution. His realization that most people don’t lack ideas but struggle with effective implementation led him to the development of The 12 Week Year. In addition to his books, Brian has been published in many of the leading business journals and magazines. He is a sought after speaker, educating and inspiring thousands each year.

Dan Isacksen/Trinity Health

Daniel Isacksen, the Executive VP and Chief Financial Officer (CFO) at Trinity Health, leads all financial functions including financial enterprise development, treasury, financial reporting, payer strategies and revenue excellence, for the system and across the national organization’s Health Ministries (HMs). A strategic-minded and results-driven financial leader with a successful track record, Isacksen has spent the last 25 years serving in Catholic health care, including financial executive positions in other Catholic health systems, academic providers and community health care systems.

Previously, Isacksen served as Executive VP and regional CFO of Loyola Medicine in Maywood, Illinois, one of Trinity Health’s regional HMs. His efforts there contributed to operational improvements and a significant financial turnaround and stabilization of the regional ministry.

Tagged With: 12 week year, about healthcare, baldrige foundation, baldrige leadership, ben sawyer, brian moran, dan isacksen, Healthcare, healthcare challenges, healthcare leadership, leader dialogue, leader dialogue podcast, leader dialogue radio, Leadership, leading people, roger spoelman, trinity health

Stabilizing Revenue and Operations in a Challenging Environment

January 4, 2022 by Mike

Gwinnett Studio
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Stabilizing Revenue and Operations in a Challenging Environment
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Every health system leader has unprecedented executive management challenges facing their organization in the wake of the pandemic. During a recent virtual executive roundtable session hosted by the Healthcare Management Academy (HMA), which included the Baldrige Foundation co-hosts Dr. Roger Spoelman and Dr. Charles Peck as panelists, the discussion clarified the top challenges to overcome for health systems to “future proof” their organizations.

On this episode of “Leader Dialogue Radio“, the panel is joined by highly-accomplished senior physician executive Scott Wolf to discuss how hospital systems can stabilize revenue and operations during today’s challenging environment.

Charles (Chuck) Peck, MD, FACS

Charles (Chuck) Peck is an internist and rheumatologist with more than 35 years of healthcare experience as a clinician, scientist, medical school faculty member, administrator, medical director, CEO, and partner in the global healthcare advisory company Guidehouse.

Chuck’s most recent projects include a $108M financial turnaround of a $2B integrated health system in the northeast leading to their affiliation with a leading academic health system. He was a member of President Joe Biden’s Health and Human Services transition team. Prior to joining Guidehouse, Chuck served as CEO of Piedmont Athens Regional Health System, on the board of Vizient Southern States, partner at a global healthcare consulting firm responsible for the clinical operations practice; CEO of a 150 physician group multi-specialty practice; president of the southeast and northeast regions of a large national health insurance carrier; chief medical officer of a start-up retail health clinic operator; chief medical officer/chief operations officer of a national disease management company; and CEO of an ambulatory surgery center and physician services company.

Chuck is a co-host of the Baldrige Foundation Leader Dialogue program and provides mentoring and thought leadership insights to numerous organizations and leaders across the country on a variety of operational, financial, and leadership topics.

Dr. Darin Vercillo, MD

Darin Vercillo co-founded ABOUT, drawing upon his expertise in developing and implementing medical information systems specifically designed to manage complex patient needs, medical education, and faculty and staff logistics. Darin provides clinical oversite and direction across all facets of ABOUT.

A board-certified hospitalist practicing in the Salt Lake City area, Darin also served as a clinical advisor and technical developer at the University of Utah Health Sciences Center. Previously to his work at ABOUT, Darin served as a physician knowledge engineer and interim Chief Medical Officer at TheraDoc.

Ben Sawyer, MBA, PT, OCS, LBB

Ben Sawyer is an ABOUT executive. He has more than 35 years of industry experience, most recently serving as CEO of SOAR Vision Group, and EVP of Care Logistics.

Ben started his healthcare career in 1985 as a Physical Therapist, focusing on sports medicine and orthopedics, and received his specialist certification as an Orthopedic Clinical Specialist (OCS) in 1997 from the American Board of Physical Therapy Specialties.

After securing his MBA, he moved into hospital administration, overseeing rehab, wellness, cardiac therapy, and occupational medicine services, specializing in team development and performance optimization. This expanded into a system leadership role overseeing performance and quality improvement. During that time Ben achieved his Lean Black Belt certification (LBB)

Ben has a gift for recognizing strategic gaps that can be turned into opportunities. For example, during the COVID-19 crisis he initiated national executive roundtables with the Baldrige Foundation via the Leader Dialogue program to help executives turn the pandemic disruption into an opportunity for improved collaboration and performance towards true Community Health beyond the walls of hospitals and to prioritize and coordinate action and resources.

Scott Wolf, DO, MPH, FACP

Scott is a dynamic and highly-accomplished senior physician executive with extensive achievements leading strategic growth and service delivery initiatives as President, CEO, CMO, COO, and earlier medical director and practitioner roles. Scott exhibits cross-functional knowledge to strategic planning and process optimization, leveraging extensive healthcare industry expertise developed in leadership and consultative/advisory roles at health systems and Fortune 100 pharmaceutical and insurance companies. He has direct healthcare and vendor experience in strategic, financial, operational and quality improvements, as well as community and board engagement. He has successfully managed organizations to financial and operational performance targets, leading organic growth and M&A initiatives.

Tagged With: about healthcare, baldrige foundation, baldrige leadership, ben sawyer, charles peck, chuck peck, darin vercillo, Guidehouse, Healthcare, healthcare challenges, healthcare leadership, hospital operations, hospital revenue, leader dialogue, leader dialogue podcast, leader dialogue radio, Leadership, leading people, scott wolf

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