

This episode of “Leader Dialogue” discusses how to leverage the Baldrige Framework to transform a Healthsystem with special guest Dr. Rulon Stacey of Navigant Healthcare. Among the topic’s discussed are:
- Evolution of the Baldrige: Which will include Rulon’s background and stewardship of this national treasure
- Proven Results: As a healthcare executive, Rulon will discuss why he tapped into the Baldrige Framework to radically transform his health system and outline the documented results.
- Performance excellence challenges in the Age of Consumerism: Understanding why customer loyalty is won on the battlefield of customer experience, and how to leverage the Baldrige performance excellence principles to accelerate short term gains, and hardwire a cultural transformation, creating a sustainable competitive advantage.
Dr. Rulon Stacey/Navigant
Dr. Rulon Stacey is a managing director and leader of Navigant’s Healthcare Strategy business unit. As a nationally recognized healthcare leader, Dr. Stacey brings a future-focused, leadership-driven approach to clients, as well as a unique understanding of provider issues, leadership and governance challenges, and strategy alternatives. He provides expertise in the design and development of initiatives that support cultural and organizational changes needed for ongoing success as health systems evolve from fee-for-service to a value-based environment.
A nationally recognized governance speaker and leader, Dr. Stacey helps governing boards strategize, understand board organization and performance measures, and develop leadership and board succession plans.
In June 2015, Secretary of Commerce Penny Pritzker appointed Dr. Stacey to a second three-year term as the chair of the board of overseers of the Malcolm Baldrige National Quality Award. He is a former chair of the board of directors of the American College of Healthcare Executives and was twice named by Modern Healthcare as among the 100 Most Influential People in Healthcare.
About SOAR Vision Group
The SOAR Vision Group mission is to: Align People with Purpose to Achieve Exceptional Results. SOAR provides best practice strategy execution, business process optimization services, and a structured organizational development approach for organizations to effectively implement the Baldrige Performance Excellence framework. For more information, contact SOAR Vision Group at (888) 294-3303 or visit soarvisiongroup.com.
About the Baldrige Foundation
The mission of the Baldrige Foundation is to ensure the long-term financial growth and viability of the Baldrige Performance Excellence Program, and to support organizational performance excellence in the United States and throughout the world. The Malcolm Baldrige National Quality Award is presented annually by the United States President to organizations that demonstrate quality and performance excellence. For more information, contact the Baldrige Foundation at (202) 559-9195 or visit baldrigefoundation.org.




Niki Buchanan serves as Venture Leader, Population Insights & Care at 

Lowell C. Kruse is the former CEO of Heartland Health in St. Joseph, Missouri. He retired in July 2009 after serving Heartland for 25 years as their CEO. Kruse came to St. Joseph in 1984 when the two existing community hospital boards had decided to come together and form Heartland Health to better serve the needs of the community and the broader region surrounding St. Joseph. He describes the vision of the organization as, “Heartland Health and its service area will be the best and safest place in America to receive healthcare and live a healthy and productive life.” As evidence of the organization’s progress toward that vision, they were the 2009 recipient of both the Malcolm Baldrige National Quality Award and the Foster G. McGaw Prize for Excellence in Community Service. During his 45 year career, Lowell served on numerous boards, committees, commissions and in leadership capacities in professional and civic organizations including State and National Jaycee Organizations, state hospital associations, American Hospital Association, Chamber of Commerce, United Way, State Commissions, health planning agencies, and similar organizations. He has been the recipient of a variety of personal and professional awards and recognitions during his career. Lowell currently serves as Co-Founder and Chair of Communities of Excellence 2026, the Board of Directors for the Baldrige Foundation and the Missouri Family and Community Trust.
Eastside Medical Center provides inpatient and outpatient behavioral health services at their 61-bed Behavioral Health Facility at the Eastside South Campus hospital in Snellville. Focusing on adult and senior behavioral health care, Eastside strives to create a safe, caring environment for healing and recovery for these patients. They focus on patients’ psychological, social, emotional, medical, and spiritual needs. Eastside’s primary goal for patients in their behavioral health program is to have the highest quality of life, health, and wellness.






The
Eastside Medical Center



















