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LEADER DIALOGUE: Synergies Between the Baldrige Performance Excellence Framework and Press Ganey’s High Reliability Model

March 20, 2020 by Garrett Ervin

https://stats.businessradiox.com/31372.mp3

Download the Webinar Slide Show Here To Follow Along

This special edition of “Leader Dialogue Radio” offers a replay of the Baldrige Foundation quarterly webinar that was conducted on March 12, 2020 discussing “Synergies Between the Baldrige Framework and HRO”.  The webinar provided a detailed comparison of Press Ganey’s High Reliability Model compared with the Baldrige Performance Excellence Framework.

The presenters included Craig Clapper, Partner, Healthcare Performance Improvement at Press Ganey and Kathleen Goonan, M.D., Managing Director, Healthcare at Navigant.

In addition to the expertise of the guests, findings from the John R. Griffith article “Understanding High-Reliability Organizations: Are Baldrige Recipients Models” was discussed.

The moderators were Al Faber, CEO/President of the Baldrige Foundation and Ben Sawyer, CEO of SOAR Vision Group.

Craig Clapper/Press Ganey

Craig Clapper is a founding partner of Healthcare Performance Improvement (HPI) and a partner in Press Ganey Transformational Advisory Services. HPI is a group that specializes in improving human performance in complex systems using evidence-based methods from high-reliability organizations. Craig has 30 years experience improving reliability in nuclear power, transportation, manufacturing, and healthcare. He specializes in cause analysis, system reliability, and safety culture transformation.

Kathleen Goonan/Navigant

Kathleen Goonan founded Goonan Performance Strategies (GPS) and now is a partner with Guidehouse. Since 2002, she has supported organizations and companies to achieve higher performance in quality, service and business results through innovative Baldrige-based approaches. Kate is a physician executive with 30 years coaching executive teams on transformational strategy and effective use of Baldrige. Kate joined Navigant Consulting in 2016 and Navigant became a Guidehouse Company in 2019.

About SOAR Vision Group

The SOAR Vision Group mission is to: Align People with Purpose to Achieve Exceptional Results. SOAR provides best practice strategy execution, business process optimization services, and a structured organizational development approach for organizations to effectively implement the Baldrige Performance Excellence framework. For more information, contact SOAR Vision Group at (888) 294-3303 or visit soarvisiongroup.com.

About the Baldrige Foundation

The mission of the Baldrige Foundation is to ensure the long-term financial growth and viability of the Baldrige Performance Excellence Program, and to support organizational performance excellence in the United States and throughout the world. The Malcolm Baldrige National Quality Award is presented annually by the United States President to organizations that demonstrate quality and performance excellence. For more information, contact the Baldrige Foundation at (202) 559-9195 or visit baldrigefoundation.org.

Tagged With: craig clapper, duffie dixon, Healthcare, healthcare leadership, healthcare management, HRM, Kathleen Goonan, leader dialogue, leader dialogue podcast, leader dialogue radio, Leadership, lisa counsell, Navigant, Press Ganey’s High Reliability Model, Radiox, soar vision, SOAR Vision Group

LEADER DIALOGUE: The Power of an Engaged Workforce – Deep Dive

March 13, 2020 by Garrett Ervin

Gwinnett Studio
Gwinnett Studio
LEADER DIALOGUE: The Power of an Engaged Workforce - Deep Dive
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Lindel Fields/Tri County Tech

Lindel Fields, the Superintendent and CEO of Tri County Tech, is an education thought leader with more than three decades of experience instilling a love of learning in students and transforming cultures at public institutions to unshackle them from assumptions limiting student and faculty potential. As a speaker and coach, Lindel Fields helps leaders and organizations become Great Places to Work with World-Class results. As the Superintendent at Tri County Tech, he led the organization to earn a spot on Fortune’s “Great Places to Work” list four years in a row, and in 2018, Tri County Tech earned the prestigious Malcolm Baldrige award.

About SOAR Vision Group

The SOAR Vision Group mission is to: Align People with Purpose to Achieve Exceptional Results. SOAR provides best practice strategy execution, business process optimization services, and a structured organizational development approach for organizations to effectively implement the Baldrige Performance Excellence framework. For more information, contact SOAR Vision Group at (888) 294-3303 or visit soarvisiongroup.com.

About the Baldrige Foundation

The mission of the Baldrige Foundation is to ensure the long-term financial growth and viability of the Baldrige Performance Excellence Program, and to support organizational performance excellence in the United States and throughout the world. The Malcolm Baldrige National Quality Award is presented annually by the United States President to organizations that demonstrate quality and performance excellence. For more information, contact the Baldrige Foundation at (202) 559-9195 or visit baldrigefoundation.org.

Tagged With: duffie dixon, Healthcare, healthcare leadership, healthcare management, leader dialogue, leader dialogue podcast, leader dialogue radio, Leadership, Lindel Fields, lisa counsell, Radiox, soar vision, SOAR Vision Group, tri county tech

LEADER DIALOGUE: The Power of an Engaged Workforce with Lindel Fields

March 6, 2020 by Garrett Ervin

Gwinnett Studio
Gwinnett Studio
LEADER DIALOGUE: The Power of an Engaged Workforce with Lindel Fields
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Lindel Fields/Tri County Tech

Lindel Fields, the Superintendent and CEO of Tri County Tech, is an education thought leader with more than three decades of experience instilling a love of learning in students and transforming cultures at public institutions to unshackle them from assumptions limiting student and faculty potential. As a speaker and coach, Lindel Fields helps leaders and organizations become Great Places to Work with World-Class results. As the Superintendent at Tri County Tech, he led the organization to earn a spot on Fortune’s “Great Places to Work” list four years in a row, and in 2018, Tri County Tech earned the prestigious Malcolm Baldrige award.

About SOAR Vision Group

The SOAR Vision Group mission is to: Align People with Purpose to Achieve Exceptional Results. SOAR provides best practice strategy execution, business process optimization services, and a structured organizational development approach for organizations to effectively implement the Baldrige Performance Excellence framework. For more information, contact SOAR Vision Group at (888) 294-3303 or visit soarvisiongroup.com.

About the Baldrige Foundation

The mission of the Baldrige Foundation is to ensure the long-term financial growth and viability of the Baldrige Performance Excellence Program, and to support organizational performance excellence in the United States and throughout the world. The Malcolm Baldrige National Quality Award is presented annually by the United States President to organizations that demonstrate quality and performance excellence. For more information, contact the Baldrige Foundation at (202) 559-9195 or visit baldrigefoundation.org.

Tagged With: duffie dixon, engaged workforce, Healthcare, healthcare leadership, healthcare management, leader dialogue, leader dialogue podcast, leader dialogue radio, Leadership, Lindel Fields, lisa counsell, Radiox, soar vision, SOAR Vision Group, tri county tech

Jennifer Seith with Randstad and Author Bart Fanelli

March 2, 2020 by angishields

Randstad-ABR-Feature-3-2-20
Atlanta Business Radio
Jennifer Seith with Randstad and Author Bart Fanelli
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Jennifer Seith leads Randstad’s talent strategy and innovation team where she is responsible for creating technological solutions to innovate the company’s talent acquisition strategy. She plays an integral role in driving candidate acquisition and engagement, employment branding and recruitment technology systems for Randstad.

As a respected thought leader, Jennifer brings over 20 years of industry experience creating technological solutions that solve talent acquisition challenges on a global scale. She resides in Atlanta, GA and holds a master’s in business administration from Brown University as well as a master’s in business administration with a focus on entrepreneurship from the IE Business School in Madrid.

How to Connect with Jennifer

LinkedIn: https://www.linkedin.com/in/jennifer-seith-mba-67b1831/LinkedIn

Twitter: https://twitter.com/RandstadUSA

Bart Fanelli is a sales leader, entrepreneur, executive advisor, and platform developer who specializes in team building, sales execution, sales leadership methodologies, and global operational efficiency. He also co-authored “The Success Cadence”.

He has deep experience in building, leading, and scaling technology teams committed to rapid growth. The hypergrowth of one of the teams he led was the subject of a 2017 article in the Harvard Business Review. He is the recipient of the Technology Services Industry Association’s STAR award for “innovation in expand selling,” and the founder and lead designer of Skillibrium, a powerful sales success execution platform.

Things You’ll Learn in This Episode

  • What is upskilling?
  • What is driving the conversation around upskilling in the business world?
  • What do business leaders need to know now to help future-proof their business?
  • What can employees do to prepare themselves now for future jobs?
  • How does implementing a cadence of success lead to rapid-growth sales culture?
  • In THE SUCCESS CADENCE, the point is made that leaders need to be willing to move outside of what is comfortable and familiar to grow at a rapid rate. What are some of those comfortable, familiar things that people always seem to cling to?
  • What is a “momentum revolution” and how do you expand it from your sales team to the rest of the organization?
  • What is the “Hockey Stick” growth pattern and why is it important?

Tagged With: Future of Work, Leadership, rapid-growth, Recruiting, Sales, Upskilling

LEADER DIALOGUE: The Value of the “QUEST for Performance Excellence” Conference – Deep Dive

February 28, 2020 by Garrett Ervin

Gwinnett Studio
Gwinnett Studio
LEADER DIALOGUE: The Value of the "QUEST for Performance Excellence" Conference - Deep Dive
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Kay Kendall, CEO, BaldrigeCoach

Kay Kendall is the CEO and principal in BaldrigeCoach, a consulting firm that has worked with 23 Baldrige Award recipients, 38 top-level State Award recipients, and 18 Gold Award recipients for the AHCA/NCAL Quality Award.

Kay spent more than 20 years as a quality executive leading large-scale change initiatives across diverse industries – aerospace, semiconductor automation equipment, computers and storage devices, and pharmaceuticals. She completed a five-year assignment as a Lean Six Sigma Master Black Belt.

From 2002 through 2005, Kay served on the Panel of Judges for the Malcolm Baldrige National Quality Program after serving as an Examiner and Senior Examiner for the Program for six years. She continues to serve as a Master Examiner for the program.

About SOAR Vision Group

The SOAR Vision Group mission is to: Align People with Purpose to Achieve Exceptional Results. SOAR provides best practice strategy execution, business process optimization services, and a structured organizational development approach for organizations to effectively implement the Baldrige Performance Excellence framework. For more information, contact SOAR Vision Group at (888) 294-3303 or visit soarvisiongroup.com.

About the Baldrige Foundation

The mission of the Baldrige Foundation is to ensure the long-term financial growth and viability of the Baldrige Performance Excellence Program, and to support organizational performance excellence in the United States and throughout the world. The Malcolm Baldrige National Quality Award is presented annually by the United States President to organizations that demonstrate quality and performance excellence. For more information, contact the Baldrige Foundation at (202) 559-9195 or visit baldrigefoundation.org.

Tagged With: duffie dixon, Healthcare, healthcare leadership, healthcare management, kay kendall, leader dialogue, leader dialogue podcast, leader dialogue radio, Leadership, lisa counsell, QUEST for Performance Excellence, QUEST for Performance Excellence Conference, Radiox, soar vision, SOAR Vision Group

LEADER DIALOGUE: The Value of the “QUEST for Performance Excellence” Conference with Kay Kendall

February 21, 2020 by Garrett Ervin

Gwinnett Studio
Gwinnett Studio
LEADER DIALOGUE: The Value of the "QUEST for Performance Excellence" Conference with Kay Kendall
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Kay Kendall, CEO, BaldrigeCoach

Kay Kendall is the CEO and principal in BaldrigeCoach, a consulting firm that has worked with 23 Baldrige Award recipients, 38 top-level State Award recipients, and 18 Gold Award recipients for the AHCA/NCAL Quality Award.

Kay spent more than 20 years as a quality executive leading large-scale change initiatives across diverse industries – aerospace, semiconductor automation equipment, computers and storage devices, and pharmaceuticals. She completed a five-year assignment as a Lean Six Sigma Master Black Belt.

From 2002 through 2005, Kay served on the Panel of Judges for the Malcolm Baldrige National Quality Program after serving as an Examiner and Senior Examiner for the Program for six years. She continues to serve as a Master Examiner for the program.

About SOAR Vision Group

The SOAR Vision Group mission is to: Align People with Purpose to Achieve Exceptional Results. SOAR provides best practice strategy execution, business process optimization services, and a structured organizational development approach for organizations to effectively implement the Baldrige Performance Excellence framework. For more information, contact SOAR Vision Group at (888) 294-3303 or visit soarvisiongroup.com.

About the Baldrige Foundation

The mission of the Baldrige Foundation is to ensure the long-term financial growth and viability of the Baldrige Performance Excellence Program, and to support organizational performance excellence in the United States and throughout the world. The Malcolm Baldrige National Quality Award is presented annually by the United States President to organizations that demonstrate quality and performance excellence. For more information, contact the Baldrige Foundation at (202) 559-9195 or visit baldrigefoundation.org.

Tagged With: duffie dixon, Healthcare, healthcare leadership, healthcare management, kay kendall, leader dialogue, leader dialogue podcast, leader dialogue radio, Leadership, lisa counsell, QUEST for Performance Excellence, QUEST for Performance Excellence Conference, Radiox, soar vision, SOAR Vision Group

ATDC Radio: Michael F. D. Anaya with DEVCON and Amy Love with Invest Atlanta

February 21, 2020 by angishields

ATDC-Ep1
ATDC Radio
ATDC Radio: Michael F. D. Anaya with DEVCON and Amy Love with Invest Atlanta
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ATDC-Devcon

Michael F. D. Anaya is the Head of Global Cyber Investigations and Government Relations for DEVCON DETECT, Inc. (DEVCON). Prior to joining DEVCON, he spent approximately 14 years with the Federal Bureau of Investigation (FBI).

He began his career as a Special Agent in the FBI’s Los Angeles field office addressing complex cyber matters for eight years, during which time he led numerous, expansive investigations including one that resulted in the first federal conviction of a US person for the use of a peer-to-peer (P2P) botnet. He then was named a Supervisory Special Agent (SSA) for the Leadership Development Program, charged with bringing together disparate divisions of the FBI focused on a workforce development initiative.

This resulted in a more balanced and inclusive program. After the implementation of the program, Michael went on to lead a cyber squad in the FBI’s Atlanta field office. There, he led a diverse group of Agents, Intel Analysts, and Computer Scientists in neutralizing nation-state and criminal threats. He secured one of the highest performance standards given by the FBI for the entire Atlanta cyber program, and he helped the program achieve a top-five ranking amongst the 56 FBI field offices.

Connect with Michael on LinkedIn.

Amy Love leads the technology, innovation, and entrepreneurship efforts for Invest Atlanta. She leverages Invest Atlanta resources to support a robust innovation ecosystem where technology companies can launch, scale, and locate in the city, and create tech talent opportunities and community impact so all Atlantans can thrive.

Amy has spent the last decade focused on technology-based economic development, most recently at the South Carolina Department of Commerce as the state’s first-ever director of innovation, and at the Georgia Institute of Technology Advanced Technology Development Center (ATDC), where she grew ATDC’s statewide program to serve technology startups across Georgia. She holds a Masters in PR and Journalism from the University of South Carolina, and a BA in English from Furman University. Amy is a South Carolina Liberty Fellow, part of the Aspen Global Leadership Network.

Connect with Amy on LinkedIn.

What You’ll Learn in This Episode

  • What role Invest Atlanta plays in the city’s ecosystem
  • How Invest Atlanta serves tech entrepreneurs and companies
  • Special initiatives or programs with Invest Atlanta
  • Observations about the criminal mind
  • The main threats Devcon thinks we should be aware of in the cyber arena
  • Concerns about the digital supply chain and current cybersecurity landscape
  • Why organizations should share with the government

Tagged With: cybersecurity and dynamic, Leadership, scaling innovation technology, Technology innovation entrepreneurship

MIYC E1: The Mitch Pisik Inaugural Show; “Leadership”

February 20, 2020 by angishields

Tucson Business Radio
Tucson Business Radio
MIYC E1: The Mitch Pisik Inaugural Show; "Leadership"
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Mitch Pisik
Pisik Consulting Group
631-943-5275
Mitch@pisik.consulting
Linkedin.com/in/mitchpisik
Twitter: @mitchpisik  (Daily tweets on Leadership)

Mr. Pisik is an Award-Winning Executive Coach, Business Consultant, Leadership Trainer, Strategic Planning Facilitator, and Professional Speaker, who has worked with hundreds of executives in dozens of companies and industries – from Fortune 100 global businesses to sole proprietors. He has been consulting for over twenty years; doing so in his full-time practice, Pisik Consulting Group, since 2016.

His approach is not the same as others in the field – as his foundation is based on his career of building successful businesses and dynamically inspired Teams. The key positive differentiation and value that he brings to clients is one of experience, inspiration, and practicality.

He is fortunate to be in a position where he can leverage the successes for fifteen years of turning-around and growing four diverse Private-Equity portfolio businesses as CEO (in New York, Texas, and Arizona); and previously for seventeen years as a Senior Executive in strategy, business development, operations, finance, mergers and acquisitions, and consulting at several of the world’s largest global companies – including Kraft, Newell-Rubbermaid, Novartis, and KPMG.

He has conducted business in over three dozen countries.

A partial list of recent awards includes:

  • “Innovation in the Workplace” Award from the Society of Human Resource Management.
  • Finalist twice for the Copper Cactus “Business Leader of the Year” Award.
  • Winning the Copper Cactus Award for the “Best Place to work in Southern Arizona”.
  • The annual Business Development Award at Novartis.

Mitch is and has been, an active Board Member of numerous public, private, and not-for-profit businesses and organizations.

He also teaches the Strategic Leadership course at the University of Arizona; is an Honorary Commander at the Davis-Monthan Air Force Base in Tucson, AZ.; and is an active member of the Southern Arizona Leadership Council (SALC).

A partial list of speaker topics, workshops, facilitation, break-out/panelist sessions, and professional services offered includes (though is not limited to):

  • Leadership
  • Organizational Development
  • Attracting, hiring, inspiring, and retaining outstanding, world-class employees.
  • Profitable, effective, productive, efficient networking
  • Change management and continuous improvement
  • Key Performance Indicators
  • Facilitator at Strategic Planning and Team Building retreats/meetings.

 

Tagged With: Leadership, Mitch in Your Corner, Mitch Pisik, MIYC

LEADER DIALGUE: The Importance of Literacy Rates in Pre-Kindergarten Stages – Deep Dive

February 14, 2020 by Garrett Ervin

Gwinnett Studio
Gwinnett Studio
LEADER DIALGUE: The Importance of Literacy Rates in Pre-Kindergarten Stages - Deep Dive
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Today’s Deep Dive Episode

Hosts Ben Sawyer and Lisa Counsell continue to discuss the importance of literacy rates in pre-kindergarten stages in this “deep dive” episode with educator, researcher, literacy expert, professor, and program developer Dr. KaiLonnie Dunsmore. Dr. Dunsmore is doctorally trained and focused on grant development and deployment of Education and Community of Excellence initiatives.

About SOAR Vision Group

The SOAR Vision Group mission is to: Align People with Purpose to Achieve Exceptional Results. SOAR provides best practice strategy execution, business process optimization services, and a structured organizational development approach for organizations to effectively implement the Baldrige Performance Excellence framework. For more information, contact SOAR Vision Group at (888) 294-3303 or visit soarvisiongroup.com.

About the Baldrige Foundation

The mission of the Baldrige Foundation is to ensure the long-term financial growth and viability of the Baldrige Performance Excellence Program, and to support organizational performance excellence in the United States and throughout the world. The Malcolm Baldrige National Quality Award is presented annually by the United States President to organizations that demonstrate quality and performance excellence. For more information, contact the Baldrige Foundation at (202) 559-9195 or visit baldrigefoundation.org.

Tagged With: duffie dixon, Healthcare, healthcare leadership, healthcare management, KaiLonnie Dunsmore, leader dialogue, leader dialogue podcast, leader dialogue radio, Leadership, lisa counsell, literacy rates, Radiox, reading education, soar vision, SOAR Vision Group

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