


Aren’t we all really in the customer experience business? During the 20+ years in residential real estate and corporate relocation, the #1 cornerstone of Jill’s business has always been the experience she and her team delivers. Little did she know that this strategy that would become a leading best practice for the world’s greatest businesses to survive in the future. This inspired Jill to interview big business as well as top CX professionals who are leveraging strategies to deliver a superior customer experience, and to share their stories with the business community at large. Join Jill every third Wednesday at 10AM at CXRadio.online.
Katie Logan serves as VP of Patient Experience for Piedmont Healthcare, an 11 hospital not-for-profit health system serving nearly two million patients in Georgia, where she is responsible for developing and executing Piedmont’s experience strategy. She leads the practices and innovations that emphasize the consistent delivery of patient-centered care, while transforming access, choice, and overall experience.
Joining Piedmont in 2009, Katie supported the cardiovascular service line and physician enterprise as VP of Strategy & Professional Services leading business development and strategic planning. She then served as Piedmont’s VP for Marketing and Physician Outreach.
Prior to Piedmont Katie was a management consultant with KPMG.
Jen Melby serves as Director of Experience for Piedmont Healthcare, an 11 hospital not-for-profit health system serving nearly two million patients in Georgia, where she is responsible for developing and executing Piedmont’s experience strategy.
She leads the delivery and operationalization of innovations and programs focused on transforming access and overall experience for patients. Joining Piedmont in 2012, Jen supported the service lines and physician enterprise as Director of Strategic Development and Performance Improvement, leading business development, strategic planning, process improvement and business intelligence.
Prior to Piedmont, Jen was a management consultant with FTI Consulting.
Follow Piedmont Healthcare on Facebook, Twitter and Instagram.
About Your Host
Jill Heineck is a leading authority on corporate relocations, and is highly sought after for her real estate industry acumen and business insights. As a published author, frequent panelist and keynote speaker, Jill shares her experience and perceptions with people from around the globe.
Jill is a founding partner of Keller Williams Southeast, established in 1999, and the founder and managing partner of Heineck & Co. Her real estate practice specializes in corporate relocations, individual relocations, luxury residential, and commercial properties. Jill’s analytical approach to problem-solving, along with her expert negotiation skills and sophisticated marketing, deliver superior results to her clients. Her winning strategies and tenacious client advocacy have earned her a reputation for excellence among Atlanta’s top producers.
While Jill has received many accolades throughout her career, she is most gratified by the personal testimonials and referrals she receives from her clients. Jill’s unwavering commitment to the customer experience, and her focus on the unique needs of each client, serve as the foundation of her success.
Follow Jill Heineck on LinkedIn.

Jessica Badowski is the owner and founder of Tucson based Too Busy Gals. Too Busy Gals was established in 2008 in Ohio and moved to Arizona in 2011. It was established as a business to the business service provider after multiple requests for assistance with social media, branding, and marketing from peer business owners. After 20+ years in non-profit management and anti-poverty social work, Jessica decided to break out and start her own business. In 2008, it became quickly apparent the need for high-quality education and coaching social media services was exploding. After 3 years working with national partners in marketing and social media, Too Busy Gals began developing its own roster of clients. Current clientele ranges from a local manufacturing company, land developer, Moroccan artisan e-commerce business, to NYT Bestselling author, and non-profit serving breast cancer survivors.
Lisa Benson joined Too Busy Gals in October 2017. Her role is community outreach and connecting local businesses to the training and coaching services Too Busy Gals offers. With a background in event planning, marketing, and advertising research, and extensive marketing experience in networking environments, she ensures Too Busy Gals meets the needs of the Tucson business community. As an active 4-H mom and owner of dogs, birds, rabbits, chickens, pigeons, quail and recently a cat, she is an avid animal enthusiast.




Michael O’Brien serves as Senior Content Manager for Multichannel Merchant and Lead Programmer for the Ecommerce Operations Summit. Mike has worked in journalism and communications for more than 30 years.
Scott W. Luton is the founder of Supply Chain Now Radio and also serves as Managing Partner for TalentStream. He has worked extensively in the end-to-end Supply Chain industry for more than 15 years, appearing in publications such as The Wall Street Journal, Dice and Quality Progress Magazine.



Jaime Overturf






Joey Kline is a Vice President at JLL, specializing in office brokerage and tenant representation. As an Atlanta native, he has a deep passion for promoting the economic growth and continued competitiveness of communities in and around Atlanta, as well as the Southeast as a whole. He has completed transactions in every major submarket of metro Atlanta, and works primarily with start-ups, advertising/marketing agencies, and publicly-traded companies. With a healthy mix of tenacious drive and analytical insights, Joey is a skilled negotiator who advises clients on a myriad of complex real estate matters.





Crystal Davis is CEO of The Lean Coach, Inc. She is an experienced business management consultant with twenty years of experience in the design, development, and implementation of Lean Business System solutions.
Marc Braun currently serves as President for Cambridge Engineering – an engineering and manufacturing company focused on providing market-leading HVAC technologies for the Commercial and Industrial Markets.













