Garrett Ervin, Author at Business RadioX ® Page

Episode 63: The One Thing You Need to Know About Delivering Difficult News – Liz Kislik

September 17, 2019 by Garrett Ervin

Business Infrastructure

Episode 63: The One Thing You Need to Know About Delivering Difficult News – Liz Kislik

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As you lead your company through growth spurts, you may realize that it’s time to “level up” your business infrastructure. But how you communicate the need to upgrade people, processes and tools is just as important as the upgrade itself. Change is difficult, even in a faster-paced small business environment, and you can unknowingly create more chaos if you deliver news about change improperly. Liz Kislik has spent the past 30 years helping leaders work through change in fast growth environments. In this episode, she dons her conflict resolution hat to share best practices in delivering difficult news. One of the tools she recommends might surprise you – it’s something you likely use everyday.

Special Guest: Liz Kislik, Founder & CEO – Liz Kislik & Associates

Location: Rockville Centre, NY USA

Show Notes:

Managing Interpersonal Conversations: sign up for Liz’s free field guide when you visit her website – also includes access to her monthly Workplace Wisdom newsletter.
How to Shift from Asking for Trust to Being Trustworthy: an insightful article by Liz where she explains that “…trust can only be given.”
Quantum Healing: Exploring the Frontiers of Mind/Body Medicine: a book by Deepak Chopra.
Headspace: a meditation app that offers a free course on mindfulness.
Ten Percent Happier: a meditation app that includes guided meditations and teachings.
R.A.I.N. Technique for Working with Intense and Difficult Emotions: learn how clinical psychologist Tara Broch blends Western psychology with Eastern spiritual practices to teach mindfulness and compassion.
Self-Compassion: The Proven Power of Being Kind to Yourself: a book by Christine Neff.
Amy Cuddy’s TED Talk about power poses to exude confidence:

“Talking Digital Finance” Panel Discussion, presented by TAG and BPM

September 13, 2019 by Garrett Ervin

Bona Allen (Moderator), Christine Santos (Comcast), Nigel Andre (First Data), Judy Romano (Equifax International) and Raj Verma (Host/Organizer) prepare for the “Talking Digital Finance” Panel Discussion.

The Technology Association of Georgia (TAG) and Business Process Management Group presented “Talking Digital Finance”, a panel discussion with CFO’s from Comcast, Equifax and First Data on September 10, 2019 at the First Data Corporation HQ in Atlanta.

Speakers on the panel included Nigel Andre, former Managing Partner with First Data; Christina Santos, SVP of Finance at Comcast; and Judy Romano, CFO with Equifax International.

Raj Verma – GoProcure and BPM Board Member (Event Host/Organizer)

Judy Romano – Equifax International (Featured Speaker)

Bona Allen – Kajima Building & Design Group (Moderator)

Alan Vickness – Elavon and BPM Board Member

Christine Santos – Comcast (Featured Speaker)

Sherita Shelby – The Coca Cola Company and BPM Board Member

Ian O’Brien – American Cancer Society and BPM Board Member

Maria Luisa Pineda – Maestral Solutions

LEADER DIALOGUE: Strategies to High Reliability – Deep Dive

September 13, 2019 by Garrett Ervin

Gwinnett Studio

LEADER DIALOGUE: Strategies to High Reliability - Deep Dive

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Craig Clapper, Duffie Dixon, Lisa Counsell, Ben Sawyer

Craig Clapper joins hosts Ben, Lisa and Duffie for a “deep dive” discussion about strategies and opportunities for improvement in aiding healthcare organizations how to achieve and sustain High Reliable Organization (HRO) status and understanding how Consumerism impacts the inter-relations among quality improvement, process improvement, Baldrige Framework and high reliability in health systems.

Craig Clapper/Press Ganey

Craig Clapper is a founding partner of Healthcare Performance Improvement (HPI) and a partner in Press Ganey Transformational Advisory Services. HPI is a group that specializes in improving human performance in complex systems using evidence-based methods from high-reliability organizations. Craig has 30 years experience improving reliability in nuclear power, transportation, manufacturing, and healthcare. He specializes in cause analysis, system reliability, and safety culture transformation. Craig has led safety culture transformation engagements for Duke Energy, US Department of Energy, ABB, Westinghouse, Framatome ANP, Sentara Healthcare, and Sharp Healthcare.

Prior to being a partner in Press Ganey Transformational Services, Craig was the Chief Knowledge Officer of HPI, the Chief Operating Officer of HPI, the Chief Operating Officer of Performance Improvement International, Systems Engineering Manager for Hope Creek Nuclear Generating Station, and Systems Engineering Manager for Palo Verde Nuclear Generation Station.

Education & Certifications

Bachelor of Science in Nuclear Engineering, Iowa State University
Professional Engineer (PE) licensure in Mechanical Engineering, State of Arizona
Certified Manager of Quality and Organizational Excellence (CMQ/OE), American Society for Quality (ASQ)

About SOAR Vision Group

The SOAR Vision Group mission is to: Align People with Purpose to Achieve Exceptional Results. SOAR provides best practice strategy execution, business process optimization services, and a structured organizational development approach for organizations to effectively implement the Baldrige Performance Excellence framework. For more information, contact SOAR Vision Group at (888) 294-3303 or visit soarvisiongroup.com.

About the Baldrige Foundation

The mission of the Baldrige Foundation is to ensure the long-term financial growth and viability of the Baldrige Performance Excellence Program, and to support organizational performance excellence in the United States and throughout the world. The Malcolm Baldrige National Quality Award is presented annually by the United States President to organizations that demonstrate quality and performance excellence. For more information, contact the Baldrige Foundation at (202) 559-9195 or visit baldrigefoundation.org.

STRATEGIC INSIGHTS RADIO: A New Form of Marketing & Sales: The Subscription Box

September 12, 2019 by Garrett Ervin

Gwinnett Studio

STRATEGIC INSIGHTS RADIO: A New Form of Marketing & Sales: The Subscription Box

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This episode explains what a subscription box is and how this has become a disruptive retail marketing and sales tool. In addition, we will discuss the pros and cons of owning a subscription box company and what Kristina has learned through trial and error in a new field.

Kristina Webb/Polepenzelbox

Kristina Webb is the founder and CEO of The Polepunzel Box. The Polepunzel Box was started in 2016 as a niche surprise subscription box. She began created subscription boxes before it became a popular form of sales as a new and creative marketing tool. This marketing and sales tool has helped her grow to over 1200 boxes a year in what is considered a very niche marketplace. Unlike many providers she has a quarterly themed box.

Jennifer Rusz/Sterling Rose Consulting Corp

Jennifer Rusz has a long career working for both corporations and as an entrepreneur. Rusz began her career, in the 90’s in market intelligence, business operations and management for companies such as Mid America Research/Fact in Focus, Lucent Technologies, Kyocera Wireless, ARS/ Current Analysis and Websense Software Solutions before starting her first company in 2004. She has since been a business consultant and now Founder and CEO of Sterling Rose Consulting Corp. Sterling Rose Consulting Corp is an award-winning full service business consulting firm with three divisions, which include business consulting, marketing consulting and strategic technology consulting. For more information about Jennifer Rusz or Sterling Rose Consulting Corp, visit www.sterlingroseconsultingcorp.com or call (470) 202-8659.

About “Strategic Insights Radio”:

“Strategic Insights Radio” is intended to be an interactive radio show hosted by Sterling Rose Consulting Corp. Listeners can Tweet their questions for a live response on the radio to @sterling_rose1 or via @strategicradio. Also, suggestions on business topics that listeners would like to learn more about are welcome. Please send suggestions to info@sterlingroseconsultingcorp.com.

MARKETING MATTERS WITH RYAN SAUERS: Nate McMichael with Cutting Edge Painting and John Miller with Sterling Seacrest Partners

September 12, 2019 by Garrett Ervin

Gwinnett Studio

MARKETING MATTERS WITH RYAN SAUERS: Nate McMichael with Cutting Edge Painting and John Miller with Sterling Seacrest Partners

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Nate McMichael, Jane Bishop, Ryan Sauers, John Miller

Nate McMichael/Cutting Edge Painting

The goal at Cutting Edge Painting is to build trust in their customers by successfully meeting and exceeding all expectations in their provided services. Cutting Edge Painting’s vision is to consistently grow and improve on products and services while seeking out opportunities to give back to the community. Delivering a great paint job to customers is just a part of what Cutting Edge hopes to accomplish day in and day out. To provide a service that is honest, reassuring, and of high quality is the greater goal. The truth is, peace of mind starts with quality and quality starts with character. By choosing high character people to work alongside, they believe they can provide an all-inclusive service that is second to none.

John Miller/Sterling Seacrest Partners

At Sterling Seacrest, they are here to serve as your risk advisors first, and insurance broker second. They have a highly skilled team ready to collaborate with your business to position you to reach your goals. They believe in a customer centric, highly collaborative process that results in uniquely tailored insurance and consulting solutions. Sterling Seacrest Partners does what they do, to let you focus on what you do.

Jane Bishop/Take the Next Step

Jane Bishop, is CEO of Take the Next Step which emerged out of her passion to help others “go for their It.” She helps small business owners and entrepreneurs strengthen and align with their inner core for success by using her coaching and training skills. When you work with Jane you will experience accomplishing your “it” and be a greater influence to those around you. Jane uses her E4U system to help clients get to the core faster to create and execute a plan for effectiveness. Jane is also a professional speaker and published author. Curious? Reach out and book a complimentary session and see where that leads.

Ryan Sauers/President of Sauers Consulting Strategies

Ryan T. Sauers has spent 25 years leading and/or consulting with visual communications and marketing related organizations. Ryan is President/Owner of the consulting firm, Sauers Consulting Strategies; Our Town Gwinnett Magazine (2 monthly magazines); and its parent company End Resultz Media.

Key areas of focus of the consulting firm include: sales training, marketing strategy, personal branding, leadership development, and organizational change.

Sauers is a frequent national speaker and columnist. He has been recognized as one of the top 80 CMO’s in the world and achieved the top designation of Certified Marketing Executive through Sales and Marketing Executives International.

Sauers is an adjunct university professor teaching leadership, marketing, and communication courses to current and aspiring leaders. Ryan is a Certified Myers Briggs, DiSC, and Emotional Intelligence Practitioner.

Ryan is working on his Doctoral degree in Organizational Leadership and is host of the radio show Marketing Matters. Sauers is author of the best-selling books Everyone is in Sales and Would You Buy from You? More info at: RyanSauers.com or OurTownGwinnett.com.

Show Overview

Marketing Matters with Ryan Sauers is a radio show presented by Athens Orthopedic Clinic and The Heart of What Matters. The show discusses topics as they relate to marketing, communications, sales, leadership and more. Host Ryan Sauers, a best-selling author and national speaker, discusses how these topics play a role in every aspect of our lives. Each episode shares tangible nuggets of information that listeners can easily understand and apply to their everyday life, whether personal or business. The show challenges listeners’ current state of thinking so they can grow to new heights and see new opportunities in business or life: which is rapidly changing, multi-generational, and noisy in nature.

Carolyn Beldsoe with NAC Consultants and Yoshi Domoto with JapanFest

September 12, 2019 by Garrett Ervin

Gwinnett Business Radio

Carolyn Beldsoe with NAC Consultants and Yoshi Domoto with JapanFest

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Mike Sammond, Carolyn Bledsoe, Yoshi Domoto, Steven Julian

Carolyn Bledsoe/NAC Consultants

NAC Consultants provides strategic guidance and assistance in workforce and economic development to public and private entities, government and community-based organizations.

NAC Consultants’ services include: Creating team approaches and seamless systems to address employers’ need of skilled workers, implementing change management to enhance programmatic outcome, and developing sector strategies and community driven programs with community and technical colleges as the nexus for training.

Yoshi Domoto/Japan-America Society of Georgia and JapanFest

The Japan-America Society of Georgia (JASG) is a 501(c)(3) non-profit organization whose mission is to promote mutual understanding between the people of Japan and the state of Georgia through establishing and promoting ties and programs in the areas of business, culture, customs, education, commerce, politics, and social networking. One of its biggest events is JapanFest Atlanta. JapanFest is the largest Japanese festival in the Southeast. JapanFest will celebrate the special economic and cultural bond Japan and Georgia share together.

Business Planning and Succession Planning with special guest Steve Capizi from Apex Exit Advisors

September 11, 2019 by Garrett Ervin

Gwinnett Studio

Business Planning and Succession Planning with special guest Steve Capizi from Apex Exit Advisors

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Senior Salute Radio brings timely information to leading age Boomers and Seniors addressing the issues of aging, care-giving and maintaining quality of life. Learn from both professionals and regular people going through the process with their families.

Special guest Steve Capizi, Managing Principal of Apex Exit Advisors as well as the Georgia Chapter President of the Exit Planning Institute will be continuing our discussion about Business Planning and Succession Planning.

Steve Capizi/Apex Exit Advisors

At Apex Exit Advisors, they possess the unique skill set and experience that makes them the exclusive choice for your exit planning needs.

Benefits of using Apex Exit Advisors as your exit planning partner:

An experienced guide: Connecting and aligning your business and personal goals, so you gain control and exit with clarity, confidence and peace of mind… on your terms.
One firm coordination: Provides advisor accountability and timing results.
One collaborative plan: All bases are covered and planning points are not overlooked.
Flexible planning platform: Rely on their subject matter experts or they collaborate with your own advisors.
Leadership to achieve results: A fully integrated team and approach.
High Return on Investment: Typically planning pays off more than 100%

When you choose Apex Exit Advisors, you are choosing a flexible partner who’s well-suited to guide you to the mountain top and ensure a safe journey or next big adventure.

About The Estate & Asset protection Law Firm of Victoria Collier

The Estate & Asset Protection Law Firm was established to serve the legal needs of senior citizens when their health care needs increase. The Firm focuses its entire practice on Asset Protection and Estate Planning matters, which encompasses the areas of Medicaid Planning, VA Benefits Planning, Special Needs Planning, and Estate Planning. Victoria Collier has grown her law practice through her personable nature and good management skills. The office is located in downtown Decatur, GA. The Firm makes house calls to those clients who are unable to come to the office. They understand that you might not be able to make it into the office, so they have no problem coming to you! Take comfort in knowing that it is the mission of Victoria Collier to support her clients in the creation of a long-term care plan for preserving assets, maximizing independence, and enhancing quality of life.

Emily Morris, the Founder and CEO of Emrgy Hydro

September 11, 2019 by Garrett Ervin

Gwinnett Studio

Emily Morris, the Founder and CEO of Emrgy Hydro

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Emily Morris/Emrgy Hydro

Founded in 2014, Emrgy Inc. is a transformational technology company that is redefining hydropower to remain the world’s most reliable, continuous, and cost-effective renewable energy resource in an energy economy shifting to distributed, intermittent renewables.

The success of hydropower in a decentralized world is unattainable with old methods. Rather than scaling classic hydropower down, Emergy Hydro have radically reimagined it.

CLICK HERE to watch the video of this show.

Martin Chan with Earth to Atlanta and Jason Neu with Action Coach

September 11, 2019 by Garrett Ervin

Gwinnett Business Radio

Martin Chan with Earth to Atlanta and Jason Neu with Action Coach

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Martin Chan/Earth to Atlanta

Earth to Atlanta Team is a Palmer House Properties real estate team made up of individuals with marketing and production backgrounds to help sell properties. Buyers also benefit from having access to off-market properties that can be anywhere from 10% to 20% under market price. #earthtoatlanta #palmerhouseproperties #realestateinvestment #atlantarealestate #realestatemarketing

Jason Neu/Action Coach

“Hi, I’m Coach Jason, and since 2002, I have helped hundreds of business owners and executives to achieve their goals and take their business to the next level. My expertise is in helping good business to scale up. That means double and triple digit growth in proﬁtability, improved cash ﬂow, better systems, and stronger teams…and more fun. Is that what you’re looking for? If so, let’s have a chat!”