Garrett Ervin, Author at Business RadioX ® Page

LEADER DIALOGUE: Leveraging the Baldrige Framework in Today’s Competitive Marketplace

October 4, 2019 by Garrett Ervin

Gwinnett Studio

LEADER DIALOGUE: Leveraging the Baldrige Framework in Today's Competitive Marketplace

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Duffie Dixon, Ben Sawyer, Jennifer Strahan

Hosts Ben Sawyer, Jennifer Strahan, and Duffie Dixon discuss how businesses can leverage the Baldrige framework in today’s competitive marketplace with guest Scott McIntyre, the Chief Executive Officer of Guidehouse.

Topics discussed on this episode of “Leader Dialogue” include:

Business Acumen: Conversation will include Scott’s background including his experiences in pursuing the National Quality Award. Scott will provide an overview of Guidehouse and what solutions they provide to their clients.
Current state: Discussion around leveraging the Baldrige Framework at Guidehouse in light of pending acquisition of Navigant Consulting. Review of how this acquisition can better position Guidehouse competitively in the market.
Performance excellence challenges in the Age of Consumerism: Understanding how Consumerism has changed buyers expectations and how these changes are impacting consumer loyalty

Scott McIntyre/Guidehouse

Scott McIntyre, the Chief Executive Officer of Guidehouse, brings to his role years of experience in mergers and acquisitions, debt and cost restructuring, and financial modeling. Prior to PwC, he served as a partner at KPMG serving defense and aerospace, government, and industrial manufacturing customers.

He chairs the Prevent Cancer Foundation’s board and sits on the board of the Baldrige Foundation. Scott holds a bachelor’s degree from Washington & Jefferson College, a master’s of business administration from Willamette University and a master’s of science from the Johns Hopkins University.

About SOAR Vision Group

The SOAR Vision Group mission is to: Align People with Purpose to Achieve Exceptional Results. SOAR provides best practice strategy execution, business process optimization services, and a structured organizational development approach for organizations to effectively implement the Baldrige Performance Excellence framework. For more information, contact SOAR Vision Group at (888) 294-3303 or visit soarvisiongroup.com.

About the Baldrige Foundation

The mission of the Baldrige Foundation is to ensure the long-term financial growth and viability of the Baldrige Performance Excellence Program, and to support organizational performance excellence in the United States and throughout the world. The Malcolm Baldrige National Quality Award is presented annually by the United States President to organizations that demonstrate quality and performance excellence. For more information, contact the Baldrige Foundation at (202) 559-9195 or visit baldrigefoundation.org.

Jessica Arevalo and Sara Arevalo with Taillefer Commercial Group & Sara Sells Atlanta and Derek Hays with the Law Office of Derek M. Hays

October 3, 2019 by Garrett Ervin

Gwinnett Business Radio

Jessica Arevalo and Sara Arevalo with Taillefer Commercial Group & Sara Sells Atlanta and Derek Hays with the Law Office of Derek M. Hays

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Jessica Arevalo, Sara Arevalo, Derek M. Hays

Jessica & Sara Arevalo/Taillefer Commercial Group & Sara Sells Atlanta

The Taillefer Commercial Group brings industry knowledge, integrity, and high level of communication to every client and project. Researching every customer’s need to ensure Taillefer Commercial Group is bringing only the best options for their investors, business owners, and clients. No matter what your timeline or daily schedules consists of, Taillefer’s group of agents can assist in making any site visits, meetings and closings work for their clients.

Sara Arevalo, owner of Sara Sells Atlanta is an Atlanta native with a background in Communications and Education, specializes in marketing residential homes for sale and helping buyers find their dream home. Sara knows that your home is an investment, not just a home, and advises her clients so they can make the best choices possible.

Derek Hays/Law Office of Derek M. Hays

The Law Office of Derek M. Hays specializes in cases involving personal injury, wrongful death, catastrophic injuries, tractor trailer wrecks, medical malpractice, and elder abuse/nursing home negligence. In his 23 years of practicing personal injury law in Georgia, Mr. Hays has obtained over $125,000,000 for his clients. He has also been honored to receive many awards and recognitions from his colleagues over the years for his exemplary service to his clients.

Pierre Maalouf with Tiny Towne

October 2, 2019 by Garrett Ervin

Case In Point

Pierre Maalouf with Tiny Towne

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Pierre Maalouf/Tiny Towne

Tiny Towne is a high-tech driving edutainment park where kids practice their driving skills starting at 3 years of age. Three different size cars are available to accommodate kids of all ages. At the age of 9, after passing a computer test and a simulator test, kids start enjoying a real-life driving experience using Tiny Towne Smart Cars. Tiny Towne gives teens years of confidence, experience and awareness in a safe and controlled environment. Tiny Towne’s teaching method is by far the most advanced in the world!

Li Wong with Partnership Gwinnett

October 2, 2019 by Garrett Ervin

Gwinnett Business Radio

Li Wong with Partnership Gwinnett

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Li Wong/Partnership Gwinnett

Partnership Gwinnett is a public-private initiative dedicated to bringing new jobs and capital investment to Gwinnett County, GA. Since 2007, Partnership Gwinnett has worked with its local partners to attract and retain jobs, cultivate capital investment, support educational institutions, foster workforce development, and contribute to the exceptional quality of life found in Gwinnett. Every day, a team of dedicated professionals work to drive the mission of Partnership Gwinnett to strengthen the economic vitality of the community.

REPLAY: The Lean Methodology: What It Is & How to Apply It to Your Small Business – John Kamp

October 1, 2019 by Garrett Ervin

Business Infrastructure

REPLAY: The Lean Methodology: What It Is & How to Apply It to Your Small Business - John Kamp

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Think the lean methodology is only for large corporations and government entities? Well think again! This episode features John Kamp, an entrepreneur, Lean Six Sigma expert, Project Management Professional, instructor at Purdue University and U.S. Navy veteran. As you can imagine, he has a wealth of experience to draw from and you’ll get a feel for that in this episode. The subject of lean is huge, but John condenses its concept, principles, and methodology into an easy-to-understand definition. He not only shares some of his favorite lean tools, but he also gives great examples of real-life applications. You don’t want to miss this episode!

Special Guest: John M. Kamp, Founder & CEO, The Business Kamp

Show Notes:

The Toyota Way by Jeffrey K. Liker
The Lean Startup by Eric Ries
Six Sigma: The Breakthrough Management Strategy Revolutionizing the Worlds Top Corporations by Mikel Harry, Ph.D., and Richard Schroeder

LEADER DIALOGUE: Transforming Healthcare Financial Billing – Deep Dive

September 27, 2019 by Garrett Ervin

Gwinnett Studio

LEADER DIALOGUE: Transforming Healthcare Financial Billing - Deep Dive

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In this week’s follow-up episode of “Leader Dialogue”, Jennifer, Lisa and Duffie will dig deeper into topics such as patient engagement, culture and consumerism with special guest Alan Nalle of Patientco.

Alan Nalle/Patientco

Alan Nalle is Chief Strategy Officer at Patientco, developing strategies and supporting plans for Patientco to deliver unique value to its clients. Prior to Patientco, Alan served as a Managing Director in Accenture Strategy’s Healthcare practice where he led projects addressing many of his client’s most pressing issues related to growth and innovation for leading Providers and Payers.

Patientco is a payment technology company headquartered in Atlanta, GA founded specifically to re-think the healthcare payment experience. Patientco brings world-class payment infrastructure together with intuitive consumer payment tools informed by analytics to create a superior billing experience to deliver more payments to Health Systems.

About SOAR Vision Group

About the Baldrige Foundation

EASTSIDE MEDICAL CENTER: Eastside Urgent Care

September 26, 2019 by Garrett Ervin

Gwinnett Business Radio

EASTSIDE MEDICAL CENTER: Eastside Urgent Care

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Dr. Joshua Behlmann/Eastside Urgent Care

Eastside Urgent Care is affiliated with Eastside Medical Center in Snellville, GA. For urgencies that aren’t emergencies, Eastside Urgent Care offers convenient and quality care to the Gwinnett County community at their locations in Snellville, Lawrenceville, Lilburn, Grayson, and soon to be Loganville. Eastside Urgent Care is an accredited Urgent Care Center by the Urgent Care Association of America. Eastside Urgent Care’s mission is to create an unmatched patient experience by providing superior customer service with exceptional quality. Since opening the doors of their first location in 2017, Eastside Urgent Care has had the privilege of delivering care to more than 65,000 patients across Gwinnett County.

About Eastside Medical Center

Eastside Medical Center has been a healthcare leader for more than 39 years, providing quality care to patients in Gwinnett and surrounding counties. Nationally recognized for patient safety, Eastside focuses on delivering quality care with exceptional outcomes by utilizing the most advanced technology and experienced physicians. Eastside is a 310-bed, multi-campus system of care offering comprehensive medical and surgical programs including cardiovascular, neurosciences, oncology, orthopedics, robotic surgery, rehabilitation, maternity with neonatal intensive care, behavioral health, bariatric, urgent care, and 24-hour emergency care at two locations. Their medical staff of 500 board-certified physicians, 1,200 employees and 400 volunteers is committed to providing the community a healthcare system of excellence.

Suicide Among Seniors

September 25, 2019 by Garrett Ervin

Gwinnett Studio

Suicide Among Seniors

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Senior Salute Radio brings timely information to leading age Boomers and Seniors addressing the issues of aging, care-giving and maintaining quality of life. Learn from both professionals and regular people going through the process with their families.

This episode covers a very difficult topic, “Suicide Among Seniors”. September is Suicide Prevention Awareness Month. Listen to hear how suicide touches host Victoria Collier personally, along with her clients.

About The Estate & Asset Protection Law Firm of Victoria Collier

The Estate & Asset Protection Law Firm was established to serve the legal needs of senior citizens when their health care needs increase. The Firm focuses its entire practice on Asset Protection and Estate Planning matters, which encompasses the areas of Medicaid Planning, VA Benefits Planning, Special Needs Planning, and Estate Planning. Victoria Collier has grown her law practice through her personable nature and good management skills. The office is located in downtown Decatur, GA. The Firm makes house calls to those clients who are unable to come to the office. They understand that you might not be able to make it into the office, so they have no problem coming to you! Take comfort in knowing that it is the mission of Victoria Collier to support her clients in the creation of a long-term care plan for preserving assets, maximizing independence, and enhancing quality of life.

Tim Echols with Georgia Public Service Commission

September 25, 2019 by Garrett Ervin

Case In Point

Tim Echols with Georgia Public Service Commission

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Tim Echols/Georgia Public Service Commission

Tim Echols serves as the Commissioner for the State of Georgia Public Service Commission.

A younger Tim Echols was selected by the Atlanta Airport Rotary Club as “Student of the Year” from his high school in 1978. While at the luncheon, he met Truett Cathy, a member of the Atlanta Airport Rotary Club. After the meeting, Truett invited Tim to come by his Hapeville office and there gave him a set of motivational tapes and a challenge. Echols said the tapes changed his life and as a result of listening to Zig Ziglar and his teaching, Tim set a goal to be a statewide elected official.

Shortly after graduating from UGA, Tim and his wife Windy founded TeenPact, a training experience for conservative high school students. The program began at the Georgia Capitol and now operates in 42 states having training 50,000 students. After building TeenPact, Echols ran for and was elected to statewide office in 2010 serving as Public Service Commissioner.

The PSC’s primary job is energy regulation. When he took office, Georgia was 34th in solar power. Now, eight years later, the state is 10th in the nation in approved solar. Echols created the Clean Energy Roadshow that has traveled the state every summer for the last eight years. This educational event travels to cities around the state helping commuters, businesses and municipal governments evaluate alternative fuel for their transportation and residential use.

Tim has tried to lead by example. He added solar hot water heating to his Athens home just before being sworn-in. He bought a natural gas car, a propane van and now owns an electric car. Tim also led the effort to provide the Salvation Army and two other agencies with $5 million to help low income seniors in Atlanta with heating assistance. That program continues today. Tim created a pilot program to provide specially equipped IPADS to the hearing impaired to help them function more productively. That programs continues today as well. Most recently, Tim led the PSC to increase the number of pediatric hearing aids in a program the PSC oversees. Tim wants to keep rates low and he works hard with his colleagues to make sure Georgia has the energy it needs from diverse sources, including nuclear power. Tim supports recycling the nuclear waste and using the remaining energy resident in those fuel rods as the most sustainable course of action for the state and nation. He has represented the United States at the World Nuclear Exhibition for the last six years. Tim also has been at the forefront in fighting human sex trafficking. He created the “Unholy Tour” that helps policy makers see first-hand the harms of human trafficking. Tim has a weekly radio show called Energy Matters airing on Cox Media Group and back episodes can be found at WGAU Radio – Energy Matters.