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Decision Vision Episode 75: Should I Form a Benefit Corporation? – An Interview with Juliana Neelbauer, Drew Eckl Farnham

July 23, 2020 by John Ray

benefit corporation
Decision Vision
Decision Vision Episode 75: Should I Form a Benefit Corporation? - An Interview with Juliana Neelbauer, Drew Eckl Farnham
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Decision Vision Episode 75:  Should I Form a Benefit Corporation? – An Interview with Juliana Neelbauer, Drew Eckl & Farnham

What is a benefit corporation, or B Corp, and why would I want to form one? What are the legal obligations of such an entity? Juliana Neelbauer of Drew Eckl & Farnham discusses these questions and much more with host Mike Blake. “Decision Vision” is presented by Brady Ware & Company.

Juliana Neelbauer

Juliana Neelbauer is a senior attorney who is the outside general counsel for companies that are product- or SaaS-centered, or IP-driven and that work with data and sensitive information in highly regulated industries. Her practice leverages her insights in cybersecurity, data management and analytics, government contracting, fintech, consumer-web, enterprise-software, health care delivery, medical products, supply chain, film, and political action sectors. She handles the full lifecycle of her clients’ needs including venture capital or private equity rounds, subsidiary formation, contract or governmental compliance, licensing, international transaction, and mergers and acquisitions. She is known as an attorney who brings an operator’s mindset, a technologist’s know-how, and an executive’s strategy to her clients’ legal concerns.

Prior to joining Drew Eckl & Farnham’s Atlanta office, Juliana was the chief operating officer of Ad Hoc LLC. Ad Hoc is a Maryland-based mid-market federal contracting company that builds custom web portals that deliver government services to millions of Americans. Juliana oversaw the scaling of Ad Hoc from a 2-person small business to a 90-employee mid-market prime contractor with a 10x increase in revenues within a 14-month period.

Juliana started her career in software and business operations, founded two high-growth companies, and has overseen the scaling of many startups and mid-market companies in the tech industry before building a technology-focused law firm in the DC-metro area. She was born in Decatur and after more than 18 years away from the State, she was happy to return with her husband and daughter in 2017 to build the Drew Eckl & Farnham technology law practice in Georgia.

You can connect with Julia by email, on LinkedIn, or on Twitter.

Drew Eckl & Farnham

Drew Eckl & Farnham is a full-service law firm that offers deep litigation experience, strategic corporate and transactional counsel, and practical legal advice to companies, individuals and families. Their approach to practicing law is to resolve each new legal matter as expeditiously and efficiently as possible. They strive to propose a legal strategy that directly correlates with the risks involved.

Powered by their diversity, innovation and commitment to the communities in which they work, Drew Eckl & Farnham has grown to more than 100 attorneys in Atlanta, Albany and Brunswick, Georgia and serves local and national clients throughout the Southeast.

Michael Blake, Brady Ware & Company

Mike Blake, Host of the “Decision Vision” podcast series

Michael Blake is Host of the “Decision Vision” podcast series and a Director of Brady Ware & Company. Mike specializes in the valuation of intellectual property-driven firms, such as software firms, aerospace firms and professional services firms, most frequently in the capacity as a transaction advisor, helping clients obtain great outcomes from complex transaction opportunities. He is also a specialist in the appraisal of intellectual properties as stand-alone assets, such as software, trade secrets, and patents.

Mike has been a full-time business appraiser for 13 years with public accounting firms, boutique business appraisal firms, and an owner of his own firm. Prior to that, he spent 8 years in venture capital and investment banking, including transactions in the U.S., Israel, Russia, Ukraine, and Belarus.

Brady Ware & Company

Brady Ware & Company is a regional full-service accounting and advisory firm which helps businesses and entrepreneurs make visions a reality. Brady Ware services clients nationally from its offices in Alpharetta, GA; Columbus and Dayton, OH; and Richmond, IN. The firm is growth minded, committed to the regions in which they operate, and most importantly, they make significant investments in their people and service offerings to meet the changing financial needs of those they are privileged to serve. The firm is dedicated to providing results that make a difference for its clients.

Decision Vision Podcast Series

“Decision Vision” is a podcast covering topics and issues facing small business owners and connecting them with solutions from leading experts. This series is presented by Brady Ware & Company. If you are a decision maker for a small business, we’d love to hear from you. Contact us at decisionvision@bradyware.com and make sure to listen to every Thursday to the “Decision Vision” podcast.

Past episodes of “Decision Vision” can be found at decisionvisionpodcast.com. “Decision Vision” is produced and broadcast by the North Fulton studio of Business RadioX®.

Visit Brady Ware & Company on social media:

LinkedIn:  https://www.linkedin.com/company/brady-ware/

Facebook: https://www.facebook.com/bradywareCPAs/

Twitter: https://twitter.com/BradyWare

Instagram: https://www.instagram.com/bradywarecompany/

Show Transcript

Intro: [00:00:02] Welcome to Decision Vision, a podcast series focusing on critical business decisions. Brought to you by Brady Ware & Company. Brady Ware is a regional full-service accounting and advisory firm that helps businesses and entrepreneurs make visions a reality.

Mike Blake: [00:00:22] And welcome to Decision Vision, a podcast giving you, the listener, a clear vision to make great decisions. In each episode, we discuss the process of decision making on a different topic from the business owner’s or executive’s perspective. We aren’t necessarily telling you what to do, but we can put you in a position to make an informed decision on your own and understand when you might need help along the way.

Mike Blake: [00:00:42] My name is Mike Blake and I’m your host for today’s program. I’m a director at Brady Ware & Company, a full-service accounting firm based in Dayton, Ohio. With offices in Dayton; Columbus, Ohio; Richmond, Indiana; and Alpharetta, Georgia. Brady Ware is sponsoring this podcast, which is being recorded in Atlanta for social distancing protocols. If you like this podcast, please subscribe on your favorite podcast aggregator. And please consider leaving a review of the podcast as well.

Mike Blake: [00:01:09] So today’s topic is, should I form a B Corporation? Sometimes also known or maybe more often known as a benefit corporation. And this topic has triggered, I think, simply because I find myself hearing about B Corps or benefit corps with increasing frequency. To be perfectly candid, I had never heard of one until about, I’m going to say, four or five years ago when I was retained to perform an appraisal of one that was a startup software company. And that’s the first time that I had encountered it.

Mike Blake: [00:01:52] And, you know, it was novel. It was interesting. And it gave me a chance to do an assignment where you learn something new as the provider. You know that’s always a good thing. And, you know, I sort of filed it away. And, you know, in the last few years, I hear B Corporations being mentioned more frequently. They’re talked about more often, I think, frankly, as more of the younger generation, whether it’s millennials or Generation Y or Z or, I guess AA comes after that if you’re thinking Excel spreadsheets.

Mike Blake: [00:02:28] But, you know, as more companies and company founders, I think, kind of reject the Friedman kind of notion where building shareholder value holds primacy above all other objectives. And we’re seeing the pendulum kind of swing back to a stakeholder point of view that B Corporations have become increasingly important. And I paused on my brain now because I’m trying to remember if they have been authorized in Georgia very recently or they’re on the verge of being authorized. And our guests will correct me there. I’m sort of spacing out on it. But we’re about to be one of the states that allow this. The majority of U.S. states allow them now, but not every single one.

Mike Blake: [00:03:19] And, you know, they’re kind of neat. And depending on what your desire is for a company you already have or company you’re going to found, you know, this may be the first time you’re hearing about a B Corp or maybe you’ve heard about it before but you never really took the time to sit and research it. So, this is your opportunity while you’re driving, or jogging, or cooking, or building bird houses out of wood, or tinkering with your car, or replacing a graphics card in your computer, whatever it is you’re doing while you’re listening to a podcast. Here’s an opportunity to kind of learn something more about it.

Mike Blake: [00:03:59] And, you know, it’s kind of interesting because – and this is the accounting geek in me. Although, I’ve repeatedly protested many times I’m not actually an accountant. And it’s instantly malpractice for me to call myself one. But you really don’t hear of, like, a new kind of company of – sorry – corporation or corporate form being created, right? You just assume that there’s S Corps, there are C Corps, there are limited liability companies, partnerships, sole proprietorships, et cetera. And they’ve been around forever. And that number kind of is a static. It’s something like talking about adding a new state. It’s like, “That’s kind of cool. Where are they going to put the extra star?” Fifty one is a hard number to divide well because it’s a prime number – not a prime number. But it’s a weird number.

Mike Blake: [00:04:48] And so, when a new kind of corporate form comes along, you kind of perk your ears up and say, “Okay. Well, here’s something that’s gonna be a little bit different, a little bit out of the ordinary, a little bit novel.” So, I have told you now the sum total of my knowledge. I have literally spewed it out onto the internet and podcast form in terms of my sum knowledge of a B corporation.

Mike Blake: [00:05:13] So as we do on the Decision Vision podcast, I’m inviting an expert on it. And joining us today is my friend, Juliana Neelbauer, who is a senior associate at Drew Eckl Farnham, a law firm here in Atlanta. Drew Eckl and Farnham is a full service law firm that offers deep litigation experience, strategic, corporate, and transactional counsel, and practical legal advice to companies, individuals, and families.

Mike Blake: [00:05:39] Juliana focuses her practice on virtual general counsel for for-profit, nonprofit, charitable, trade organizations, high net worth individuals, and families which hail from the consumer technology, commercial technology, healthcare, industrial/supply chain, finance government contracting, charitable, and political action industries.

Mike Blake: [00:05:58] Prior to joining Drew Eckl. Juliana was the chief operating officer of Ad Hoc LLC, a fast growth federal prime contracting company that builds custom web portals to deliver government services more efficiently to millions of Americans by using agile software development and other modern web development methods. Juliana oversaw the scaling of Ad Hoc from a nine-person small business to a 90 employee mid-market prime contractor, with a ten times increase in revenue within a 14 month period.

Mike Blake: [00:06:26] And the cool thing I like getting to do these podcasts, I’ve known Juliana for a couple of years. I did not know that about her. I knew about Ad Hoc. I did not know that she led that kind of growth. So that’s awesome.

Mike Blake: [00:06:36] In the academic realm, Juliana has organized a legal clinic program for hacker participants of the University of Maryland’s Bitcamp, Georgia Tech’s HackGT, and University of Maryland’s all female technical hackathon events. She served for half-of-a-decade as the attorney advisor to the executive board and entrepreneurs of the Student Governance Startup Shell Incubator of the University of Maryland campus. And as a business mentor and lecturer for the Mtech Program at the Clark School of Engineering. And for Fearless Founders classes at the Dingman Center for Entrepreneurship in the Smith School of Business at the University of Maryland. Juliana is a pen undergraduate interviewer for the North Atlantic region and a past board member of the Pen Club of District of Columbia.

Mike Blake: [00:07:20] Juliana, welcome to the program.

Juliana Neelbauer: [00:07:23] Thanks for having me, Mike. It is good to have you. It’s weird that we’re not eating biscuits this time. I think that’s when we first met, we got biscuits. And so, that felt like the right thing to do when we were outside of Atlanta at the time.

Mike Blake: [00:07:36] Well, it was. And one of the reasons that I took an instant liking to you as well. So, thank you for that. I don’t say that about many people. I normally take an instant dislike. So, they’re on the narrow side of the ledger there.

Juliana Neelbauer: [00:07:53] We’ll see if it — before the end of the podcast, Mike-

Mike Blake: [00:07:57] Right back at you. Well, we’ll see if we’re still Facebook friends at the end of this. But let’s start off very basic. What is a B Corporation?

Juliana Neelbauer: [00:08:09] Sure. So, a B Corporation, as you pointed out in the beginning, is a new corporate form or business entity, business organizational form. And what does that mean? Well, on the most basic level as a business owner, you have a choice of what kind of entity you want to form in its legal form. And then also what kind of tax treatment you want your entity to have. And the reason why you might form it is, just because you didn’t even mean to, but you just started engaging in business activity. And by doing so, in certain states, that automatically makes a business arise around you and with you, whether it be a sole proprietorship that you never register anywhere, or a general partnership, or a partnership with you and somebody else.

Juliana Neelbauer: [00:08:56] And then some of us choose to actually register those things. And when you do, you have, as you mentioned, all these choices. You have your corporations, which can be C Corporations or S Corporations for tax purposes. That’s a tax status, actually, more than a legal status. And then your LLCs, your limited liability corps, your various forms of limited partnerships, your general partnership, and then your nonprofit. And so, those are the most common forms.

Juliana Neelbauer: [00:09:21] Now, there’s a new kid on the block. And it’s these B Corps or BLLCs or KBCs. And we can talk a little bit more about the differences if it would be of interest to your listeners.

Mike Blake: [00:09:35] I’m sure it would be. So, we’ll put a pin on them and come back to it. So, can you sharpen my knowledge? I know there’s something going on with B Corporations in Georgia. Are they just about to be authorized? Have they been authorized? Where are we in our state for that?

Juliana Neelbauer: [00:09:52] Your instincts are right. We have passed both the House and the Senate in Georgia. And the General Assembly have passed a benefits corporation law, which is Georgia House Bill 230. You can look it up online, it’s available. And you can see the full text if you Google it for the General Assembly site. And then the governor is in a period of review. And until August 5th, he may veto this bill even though it was passed. And we don’t expect that to happen. But Governor Kemp has said some things that have surprised business in the past. And so, we’ll see what happens. But the outlook and the prognosis from all of the policy wonks here is that he’s either going to let it lie, which will make it automatically pass at the end of August 5th, or he will actively sign it in to put his signature on it and show that level of executive support politically for it.

Juliana Neelbauer: [00:10:45] And one thing to note is that Georgia’s law is not really controversial within the B Corp community. There is almost a trade or some folks call it the benefit economy of businesses that are already engaging in this type of business. And so, as each state decides whether it’s going to adopt one of these laws and is often being heavily lobbied to do so, they can add their own elements into each of these state laws. They can be a little bit different the way the corporate forms work. But Georgia’s is pretty vanilla. So, when we talk about what Georgia has passed in this podcast, it will apply to most of the other states that you would look at and sort of shop when you’re thinking about where you might want to form one of these.

Mike Blake: [00:11:35] So, how long have these B Corporations been around? Because we talked about not too long, but how long have they been around? And do you happen to know kind of what state authorized them first?

Juliana Neelbauer: [00:11:48] I knew you were going to ask me that. And then, I wasn’t 100 percent sure that I could tell you which state for sure. But I know that Delaware was one of the first. As normally the case, when you are trying to create something new in the corporate legal sphere, it’s smart as a trade group to target Delaware because the Delaware court system is older than our country when it comes to the corporate law that has been established there. And so, in fact, this is one of the primary reasons why shareholders, investors, and major businesses register in Delaware.

Juliana Neelbauer: [00:12:24] It’s not as many new folks getting into business believe because the taxes are better. In fact, the tax rates are often worse when you’re starting out in Delaware. There are tax advantages that you can capture once you’ve gotten bigger, and especially as you go public. But when you’re a private business starting out, it’s actually the corporate tax rates and some of the filing fees are much higher than other states. And so, that’s not why you pick Delaware. You pick Delaware because it’s an old court system. And when you’re in business, you like things that are old in the legals realm because then they’re predictable.

Juliana Neelbauer: [00:12:57] And uncertainty is your enemy, right? Uncertainty means you have to spend more money to prepare for more contingencies. And that’s expensive when you could instead know the future, know how the courts are going to rule, and either settle more disputes outside of having to go to court, or know exactly how much it’s going to cost you if you do. So, you want to target Delaware and that’s what we have here. So, the public benefit corp law in Delaware or PBC form has been established. And it’s been around, I think, for at least maybe over ten years for sure. And the real movement and the push to make this a nationwide opportunity, where there is active lobbying in all state legislatures and organized lobbying to make public benefit corps or, really, just B Corps, which is sort of a more common name for them now, to be pushed through.

Juliana Neelbauer: [00:13:59] It started in 2006 when one organization, a trade group called B-Lab, was formed by three founders. I’m just gonna go ahead and tell you that it’s Jay Coen Gilbert, Bart Houlahan, and Andrew Kassoy. And for those who are from the startup community, whether it be fashion or retail or traditional technology startups, you might recognize their names. They are the founders of AND1, which was a very popular retailer that sold athletic wear, including shoes. And they had a very successful growing fast growth company. That, unfortunately, for them, once they got some additional funding in one of their realms, they gave up control of their company.

Juliana Neelbauer: [00:14:43] And their director, who was then made chairman, had so much power that he had a differing opinion than they did as far as how they should operate their company. And made some decisions that they felt were not in the best interests of society at large and the environment. And that they felt would actually hurt marketing for their company. And therefore, hurt their bottom line. In putting all those three things together, once that company was sold at a price and at a stage that they felt was too early and too low, they were really passionate, even though they had – they had some capital, so they said, “Well, let’s actually fix this problem for the future. Let’s create a legal shelter under which founders can let investors know and also legally be allowed to make decisions that aren’t just to increase shareholder value, that don’t just go to Milton Friedman’s shareholder primacy philosophy and have the legal cover to do so.”

Mike Blake: [00:15:43] So, you know, there’s been some pretty good and some pretty significant uptake on this. I think one of the more famous early B Corporations was also Ben and Jerry’s, Ben and Jerry’s Ice Cream. And, you know, they would not consent to be acquired, unless they were acquired by some entity that was going to continue to pursue a social mission. Because that was always a big part of their culture. And I think that acquisition kind of led to kind of legitimizing, if you will, for lack of a better term, legitimizing the the B Corporation. And now, if I remember correctly, I read in a Forbes article recently, there’s over two thousand of these B Corporations around at least.

Juliana Neelbauer: [00:16:37] Correct. And those are just the one – well, there’s more than 50,000 that are certified by B-Labs. And they are, again, a trade group, but also a certifying organization. And so, you know what I should say? I believe that they have certified that more than 50,000 organizations are meeting the standards of what a B Corp would be required to do if they were a mission driven or a purpose driven organization. Now, I do not know if all of those are, in fact, registered as B Corps now that I think about it. That might have been a nuance in their marketing that I would want to see.

Juliana Neelbauer: [00:17:15] But to your point, there are thousands of these around the country now, more than 35 states. Once Georgia passes its law, which we expect to happen again on August 5th, have these laws on the books so that you can form these. And so, more and more of them are being formed every day.

Juliana Neelbauer: [00:17:31] In my practice, I would say about, maybe, 30 percent of the clients who contact me to form a new business in the last year have asked me about B Corps and benefit corps and public benefit corps. And asked me, “Is there a benefit to me doing this for my business?” And so, we’ve walked through that analysis quite a bit in the last –

Mike Blake: [00:17:55] Thirty percent? That’s a much bigger number than I would have expected.

Juliana Neelbauer: [00:17:59] Yeah. And that might be my target audience, which is a lot of technology companies. It’s a lot of second time entrepreneurs as well. So they’ve had a nice exit and now they really want to do the company – they want to operate it in the right way. You know, fix all the problems, you know, as a company even if it was successful. And then they also want to have the company be more purpose driven because now they can do what they really always wanted to do, not just what they thought they economically needed to do. Does that make sense?

Mike Blake: [00:18:27] Yeah. No. It sure does. As a give back mode that a lot of tech entrepreneurs kind of enter once they’ve had that big exit.

Juliana Neelbauer: [00:18:36] Right.

Mike Blake: [00:18:38] So, you know, there’s already a nonprofit corporate structure out there. Why is a B Corporation needed? Why is there room for the B Corporation to exist when a nonprofit organization exists or maybe a for-profit but has a specific mission why they take Newman’s zone? Where they’ve been very open, that, basically, their profits or most of them go to various charities, I think mostly for sustainability. Why was the development of a B Corporation needed or welcomed when you sort of have a nonprofit structure already available?

Juliana Neelbauer: [00:19:19] Yeah. That’s a great question. I think there’s actually two different answers. And so, I’m gonna try to wear both of my business side hat and my law hat. On the legal side, there’s a need for it because on the nonprofit side, you know, you have a mission. It is defined. It must be defined in your charter. It is also something that you calculate against when you file your quarterly and annual tax returns to the IRS and then also to your state. And so, it’s very important that you are working within your mission.

Juliana Neelbauer: [00:19:53] In fact, it can affect whether you maintain your nonprofit status or you don’t. If you are not meeting certain thresholds as far as how much of your activity is falling within the parameters of your mission activity versus activity that’s outside of your mission. And that can include both spending and also taking in of income. And so, that’s a very rigid structure.

Juliana Neelbauer: [00:20:16] And that can be hazardous if you are a new organization and you’re not sure what that balance between your activities that you have to engage in, in order to keep your lights on, to bring in income into the organization. Whether that is going to be sufficient on the mission side in order to keep your lights on. Whether you’re going to have enough donations. When you’re a new organization, you’re unknown. Versus activities that you know you can immediately generate revenue. But that might not qualify under the IRS tax – the IRC for being within a mission.

Juliana Neelbauer: [00:20:52] So, for instance, one of the quintessential trips of nonprofits is selling T-shirts or merchandise. Very often you can actually include merchandise sales for T-shirts or mugs within your mission, even if you just, you know, put your logo on there and you do it for a fundraiser. There’s very specific rules for how you can do that and get away with that and not be subject to having reclassifying of that income when you go through an audit. And so, that rigidity puts off a lot of organizations, a lot of founders, especially those who are maybe even sophisticated in business, but not sophisticated in law or taxes, tax law in particular. And they avoid the nonprofit form for that reason. Or it just doesn’t work for the scale phase of their organization.

Juliana Neelbauer: [00:21:40] And so, in that scale phase, they opt in for an LLC or a C Corp, which allows them to go after whatever revenue generation they can, help some scale organization. And then down the road, maybe they spin out. They form a separate nonprofit and fund that nonprofit with proceeds from their personal funds, from the business, their compensation or through marketing activities of the business or what have you.

Juliana Neelbauer: [00:22:05] And it’s imperfect. And there’s a friction there for those founders who have said I want to be more true to what this organization is really about. I want to be more honest with my shareholders and my investors. I want to be able to be as honest as I can without creating liability for myself by saying I want to spend 30 percent of the revenue that comes in the door. Or, at least, the net, you know, the profit that comes in the door on social good activities, environmental activities. Or I want to be able to opt overtly for the vendors that costs more in the supply chain, but that do better work, that don’t use sweatshop labor for, you know, the sewing of the garments that we produce or what have you.

Juliana Neelbauer: [00:22:51] And so, in those cases, there was actual legal liability that could arise not only if you mismanage your nonprofit and lose your standards because you’re not perfectly meeting these requirements while you’re trying to keep your organization alive.

Juliana Neelbauer: [00:23:05] But then on the business side, if you have a for-profit business, you know, there is a famous case where Henry Ford, after Ford Motor Company was wildly successful and he’s invested a lot in the City of Detroit and the State of Michigan. And while he was helping his organization, one point he started to give out double digit percent of the net profit to these really, truly charitable aims throughout the city. And his shareholders filed suit against him and said, you’re not following the Milton Friedman – you know, of course, that Milton Friedman was later. But you’re not increasing the value of the company with these actions.

Juliana Neelbauer: [00:23:46] You knowingly are spending money where dollar for dollar. There is no chance that this is going to increase the value of the shares of Ford Motor Company. And so, he said, “I’m a brilliant man who’s changed the face of the industrial economy in United States. I’ve created one of the most successful automotive companies in history. I get to do this. I am Ford Motor Company. Come on, courts, I’m going to win this case.” So, he fought back. He didn’t settle. He took it to the courts and he lost. And the court said, if you want to engage in charitable activity, form a nonprofit. And then we have the Ford Foundation as a result of that.

Juliana Neelbauer: [00:24:28] So, you know, cases like that are – and that’s probably the most famous one where we talk about the responsibility of shareholders to increase their shareholder value. But it’s a real risk. It’s a way to pierce the protection you, as a director or officer of a company, have when you create your business entity. And you register it and you get this corporate shield that protects you individually. And in your bylaws and in your operating agreement, if it’s written at all competently, it will say in one of the last clauses in there that the company agrees to protect you and indemnify you for the base. Effectively making a bad call or having bad judgment in business, which in hindsight is very clear.

Juliana Neelbauer: [00:25:14] But the problem is, if you do things that are overtly against creating additional shareholder value or that there’s really no justification you can make other than I just did this for the good of the community, not for the good of the company. That can pierce your protection within your organization. It can pierce those protections in the company. And so, if you look at those clauses, it will talk about willful and wanton negligence and willful and wanton activity, where you purposefully do something that is not in the best interest of increasing the value of your company. Boy, now you can be sued individually by your own company or by individual shareholders and have these derivative suits pop up.

Juliana Neelbauer: [00:25:57] And so, it’s a real risk on the legal side to take a significant portion of your business activity, of your time, of your team’s time and energy to engage in activities that don’t increase revenue, don’t increase profit.

Mike Blake: [00:26:14] So that’s good. That really lays out the case. I’m familiar somewhat with the Ford history. You know, ultimately, he was also deposed because he was declared insane. I have to wonder with that story that you just shared, I did not know that background. I wonder if part of the reason that his family tried to declare him insane is because he was spending money on that kind of stuff.

Mike Blake: [00:26:43] So I think you’ve done, frankly, a really good job of explaining kind of the gap that a B Corporation sells. Is it harder or easier to set up a B Corp versus other more conventional or more, I guess, this longstanding corporate forms

Juliana Neelbauer: [00:27:03] I would say on the spectrum between setting up an LLC, which is probably the easiest form to set up. I mean, there’s a website that will set this up for you for a couple hundred dollars. And you just click a few buttons and they’ll register it for you and they’ll create your corporate entity government documents as well as make the filings. All the way to the, I would say, nonprofits or certain kind of exotic holding companies that might be offshore, where you’re going to have an accountant and a lawyer and maybe multiple involved with setting up the initial company.

Juliana Neelbauer: [00:27:40] The B Corps would fall somewhere in the middle, but probably closer to the LLC. It’s really not that difficult to set them up. The reason why you will want to talk to an accountant or, better, a lawyer who’s done one of these before or are very familiar with the statute of your state in which you’re going to register it, is because they’re new, quite frankly. And there are a few clauses that you do need to put in your articles of incorporation or certificate of incorporation, which is the formal attestation that you’re going to file. The form that you’re going to file with the state you choose. And they’re not vanilla. They’re not the normal ones. It’s not the template that you’re going to find online.

Juliana Neelbauer: [00:28:26] Some states have automated registration now for business filings, which is amazing and wonderful, and democratizes the ability for people to create businesses, which I think is all a good thing. I would rather do less work myself as a lawyer on the front end of filling out throughout forms. And do more advising and have you spend your dollars and your time talking to lawyers to get real time and advice. And so, anything that makes that easier for you to do that, you know, it doesn’t require a kind of brainpower from a lawyer or an accountant is good.

Juliana Neelbauer: [00:28:57] But I don’t know if all of those forms are updated to include those extra clauses that you really do want to include when you register a benefit corp, a benefit LLC, a public benefit corporation, whatever the designation is for that state. I hope that they would. There’s also some, in addition to what the minimum you’d have to have in there, which is an extra clause talking about the mission. What is that social good, environmental good, public good mission that your organization is going to be evaluated against as whether or not it is on mission and it is acting within its requirements to be in the public benefit. You do need a clause for that for sure. And I would imagine that they would include that.

Juliana Neelbauer: [00:29:39] But in addition, you’re going to potentially want to add in your articles of incorporation a few extra statements to narrow the scope of responsibility of the directors and officers in this time where these are new. It is a little bit unclear how you’re going to balance shareholder value with the best interests of those materially affected by the corporation’s conduct. And then also kind of as a third category, the public benefit. Those are three different things. And so, you know, that is one of the risks legally and also on a business level for anyone who is going to form one of these or going to operate or govern one of these is, making sure that you have set in writing how you plan to balance these three things.

Juliana Neelbauer: [00:30:28] And in some cases, being more general could benefit you based on the type of business you’re engaged in. In some cases, being very specific is going to benefit you because you’re going to have a lot of professional investors who are going to absolutely hold your feet to the fire about this. And not be day to day involved in your business. And the understanding is at the end of the quarter of the year, you haven’t met what they consider success against that mission.

Mike Blake: [00:30:56] So, let’s talk about that, because I think that notion of the mission – I mean, it certainly sounds important. Intuitively, it’s important. I imagine you cannot simply write a clause or be hired to write a clause in your organizational documents and say, “Hey, we’re going to be a nice company and we’re going to do good social things full stop.” I imagine you probably have got some pretty specific language that defines kind of what that social or – maybe it’s not social, you know, that sounds kind of polarizing but what your non-business mission is.

Juliana Neelbauer: [00:31:35] Right. I think to answer your question – and we can actually look directly at the new Georgia statute, right? So, let’s use that as a template here. In Georgia, now, once August 5th passes and presuming Governor Kemp does nothing or signs this into law, either way, it becomes an effective form that you can file. You have to create a more objective standard for what your mission is and what success against that mission is than just generally saying we’re going to do good for the world or we’re going to do good for nature.

Juliana Neelbauer: [00:32:11] You have to no less than annually give to your shareholders and any other person who requested in writing a written report talking about your performance as a corporation, with respect to the public benefit or benefits that you included in your articles of incorporation. And by the way, your articles of incorporation are a publicly filed document. So, they can be audited by anybody.

Juliana Neelbauer: [00:32:38] And this sounds like – the statute sounds like truly anybody could have a standing to say, “I don’t think you’re meeting your mission. I don’t think you’re performing sufficiently.” Or, have you even created this report? Are you in violation of the law? And if you haven’t been creating these annually, then right there you have a ding. You could potentially lose the right to have your corporate form. And that creates, most importantly, liability for you with your shareholders so they could have derivative suits against you from mismanagement of the organization.

Juliana Neelbauer: [00:33:10] And then, within the report, well, what has to be in there? Georgia actually tells you, you have to create specific objectives for the board of directors in connection with that pursuit of the mission. There has to be standards that are defined, that are measurable, that the board has adopted, that show that the company is either progressing or not progressing positively in pursuit of those benefit or benefits. And then, you have to provide some factual information that can be used to flush out those standards. And so, it can’t just be a report with a spreadsheet with calculations that are not explained with effectively history of facts or specific events that have occurred that support that the numbers are, in fact, tied to activities that occurred in the real world and had real effect.

Juliana Neelbauer: [00:34:06] And so, that alone right there is a pretty heavy burden administratively compared to not having to do any of that.

Mike Blake: [00:34:16] Yeah. And I mean, that’s really interesting. So, I want to try to put the brakes here and really dive into that because I think that is so important. And I did not know that walking in. But, you know, on the finance side where I live, we have gap. We have generally accepted accounting principles that, you know, effectively is a common language that we pretty much all agree on in our society, at least in the financial world, where, you know, a dollar in revenue equals a dollar in revenue, profit equals profit, et cetera, et cetera.

Mike Blake: [00:35:00] And we have a set of professional standards, even licensing, for people that aren’t experts in presenting to an external audience what the financial position and results have been for our company at a given point of time and over a given point in time. And commenting basis to whether or not the financial statements can be can be relied upon. Now, we’re adding this new benefits statement, for lack of a better term. Maybe there’s a term to award which I’m unaware.

Mike Blake: [00:35:34] And as you say, anybody can kind of make an objection and say, “Hey, I don’t think that you’re doing this right.” And it sounds like the burden of proof is on the company to prove that it’s meeting its objective, which is, that’s extraordinary. There’s very few areas of law, crippling from law to put the burden of proof on the defendant effectively.

Juliana Neelbauer: [00:36:00] Well, let’s talk about that. So, I want to say kind of, right? I suggest that let’s say kind of. Because, you know, what does this burden of proof mean? Like, what I’ve described so far as these factors, these elements that you have to meet, that’s about as detailed as the statute gets. And those are general statements. And so, yes, you have a burden to show that you’ve, in fact, gone through these steps and have some activity that shows that you have created objectives that are – you created objective factors and metrics and standards of what you’re going to be graded against. And that they’re going to be something that numbers can be applied to.

Juliana Neelbauer: [00:36:45] And then that certain factual information responsive to those standards – now, I’m quoting the statute. “Factual information responsive to the standards regarding your success or failure in meeting those objectives has occurred.” But beyond that, that’s all the statute really says, right? I mean – well, I shouldn’t say that. I just said a little bit more. But it’s pretty general.

Juliana Neelbauer: [00:37:07] And so, there’s a lot of what’s maybe more interesting to you is not that the burden of proof is shifted. You have to show that you’ve taken these steps and that you’ve done these things. What’s actually interesting is that you suddenly have a new kind of accounting standard for this activity. In the sense that, I think, it’s very likely that until the accounting community kind of jumps in on this and says, “Here’s what meeting these requirements looks like from an accounting perspective and we’re going to standardize this.” It will be non-standard. There will be a lot of different ways that organizations define their standards, define their objectives, and then define success. And like, how are the numbers going to define success? And so, there will be a wide variance of what is “compliant.”

Juliana Neelbauer: [00:37:53] And so, I say kind of, because just by showing you made that attempt to comply and you have, you know, checked off these sort of general boxes, you may, in fact, be in compliance initially until the accounting committees kind of defines what a standard really is and says it isn’t a standard. Unless you’re meeting the standard. The kind of expanded gap for this.

Juliana Neelbauer: [00:38:16] And then the last part of this is, you have to self-assess in theory. In Georgia, you have to, as an organization, assess the benefit corp’s success or failure in meeting the objectives, in accomplishing the goals based upon the factual information. The standards applied to the standards and the objectives.

Juliana Neelbauer: [00:38:36] And so, the real swirl that I’m seeing is it says an assessment. It doesn’t say by whom. So, in theory, you can self-assess. But it’s risky legally to self-assess because we are in this gray area of what really is compliant. And until a court says you can’t do something, it sounds like you can. But who wants to go to court and be the first company to be told by a judge, “Well, actually, that’s the limit. You went too far.” You’re the one that’s now going to get your hand slapped – snapped in the cookie jar lid.

Mike Blake: [00:39:09] So that’s – having a case named after you is like having a disease named after you. You never want that to happen.

Juliana Neelbauer: [00:39:16] You know, it’s not a good look for anybody. And it’s certainly not great for marketing. I mean, there’s no way you can spin this as a good thing. Well, I guess, you know, somebody couldn’t say, “Well, we’ve now learned our lesson and we want to do it right. We want to lead the way for doing it right.” But the Georgia statute, you know, it’s clear and that there’s these four prongs, right? You have to have real objectives, not just as a namby-pamby statement of the mission. You have to have actual standards that can be quantified. And then you have to apply actual factual information to those standards. And then you have to assess at the end of the year whether you succeed or failed. Okay. Great. But what does that really mean? So to your point, it’s pretty squishy. It’s pretty squishy.

Mike Blake: [00:40:01] So, I mean, are there standards being built up? Is there something akin to a gap for B Corp so you can have some sort of objective or, at least, generally accepted measurement stick? Is there an industry of experts? Or CPA firms being asked to step into this role? How is that shaking out right now?

Juliana Neelbauer: [00:40:26] Yeah. So, yes is the short answer. And so, let’s flush that out. The power of a trade organization like B-Labs, which kind of is, I would say, like the leader out there right now. It’s the most popular one by far. And is really the one that’s put the dollars and the time in to lobby to get these state level B Corporation statute path. And to really make the movement happen within the business community. Their power is really great right now because they are defining what these terms are going to be, what these prongs are going to be for you to operate properly.

Juliana Neelbauer: [00:41:10] And then at the back end, they do certification. And so, when you hit the section that says you can do an assessment, and then, what does that mean? You go into a subsection of the statute and it says, “Well, it’s best if you make your report more frequently than annually, maybe quarterly. You really should be making it available to the public. You should use some kind of third-party standard in connection with measuring where are you going to get that.”

Juliana Neelbauer: [00:41:37] I mean, going to your question, how do I protect myself and make sure I’m doing this in a way that I can justify? Is there anybody else doing it? Can I analogize to something else? Well, they are providing all these templates to their members for how to do this. They’re assessing you. And then they’re also providing you templates for mission statements, for protocols, for creating standards. And so, you know, they have a lot of authority and control. And then, in addition, they’re getting either amendments to existing laws to make them in line with their standards that they provide. And then, also getting – in states like Georgia – they’re lobbying to get these new laws passed.

Mike Blake: [00:42:20] So this segues really very nicely then to this notion of B Corp certification. Because as I was preparing for this conversation, I learned that there are – it looks like there is a cottage industry of B Corp certification. I suppose B-Labs is kind of a leader and a vanguard for that. So, correct me if I’m wrong, it sounds like that’s what the role of a certification process is. I guess not. I understood that to kind of bless a B Corporation at the outset saying, “Okay. You’ve got the right things.” But do they also then perform trying to audit or investigation or some kind of gestation to the effect that the company is continuing to meet its B Corporation obligations?

Juliana Neelbauer: [00:43:15] Yeah. So every year, typically, you would have to – under, like the B-Lab model, you’re having to provide them effectively the same kind of information that you would be providing to a state entity, typically, or, like, the IRS if you’re a nonprofit. And so, you would provide them with those reports if you want to get re-certified. And then, they maintain your certification. And so, yeah, it’s almost as if they have privatized the regulator.

Juliana Neelbauer: [00:43:45] And the idea is that’s a good thing for you because they want you to get certified. Everyone’s incentive is to make sure that you get certified and that you’re doing this the right way. So that, as a whole, they’re creating this benefit economy and that you’re all going to be able to participate in it. And then, have on the back end the membership has its privileges. You get access to all of these other benefit organizations that ideally can make up a supply chain that is very efficient for you and potentially helps you remain compliant. Because you know your vendors are also compliant. And so, you don’t have to audit them yourself.

Mike Blake: [00:44:21] Now, let’s say that I’m listening to this so I’m thinking, “Wow.” You know, sort of hearing yourself in the head, saying, “You know, I sort of had a VA.” But instead of VA, you said you could have a B Corp. And are you familiar with or aware of scenarios where companies have converted from some other corporate form into a B Corporation? Or is that something that’s sort of exceedingly hard to get?

Juliana Neelbauer: [00:44:48] I have not personally converted an existing corporation into a benefit corporation. When that has been discussed in the past with a client or a potential client, typically, it was easier in those specific situations to just create a new entity. But there’s not – in most states that I have looked at, there’s nothing that would block you from doing that. Just like you could convert an LLC into a C Corporation in most states or even between states and maintain the same IRS EIN number.

Juliana Neelbauer: [00:45:23] So effectively, you don’t have to always close one entity. Pay the heck all of your investors their investments or, you know, pay out to your investors with the value the company is put everything up. Divide up the horses and the mules. And then, reform something which is to tax events. Right? No one ever really wants to do it if you don’t have to. There are ways to convert.

Juliana Neelbauer: [00:45:46] And there’s nothing in the Georgia statute that I’ve seen that would block that. In fact, they have a clause or two that talked about what the voting minimums would be amongst your shareholders if they were gonna take all of the existing stock and the existing organization, and have it purchased by a B Corp or convert into B Corp stock. And so, I think they’re planning for many organizations wanting to convert in Georgia from their LLC form or their corporate form.

Mike Blake: [00:46:26] Let me switch gears. And I think you’re really well qualified to answer this, because it sounds like you do a lot of advisory work on the front end of these things. What are some scenarios when, maybe, you talked somebody out of a B Corporation, right? What are some triggers or characteristics of a company or a founder or something else around the company structures who says, “You know. I appreciate you asking but a B Corporation probably isn’t the way that I would suggest that you go.” What does some of those things kind of look like?

Juliana Neelbauer: [00:47:01] Sure. I’d say any time that you’re in an industry that’s already heavily regulated, often by more than one body or by a state level and then a federal level body, that can turn your lights off with an injunction or an administrative action without you having your day in court. That type of entity, that kind of organization, and that kind of industry is one where often it’s not such a great idea. Because what you’re going to have is potentially a conflict between the responsibilities to your mission in some cases. And maybe a regulation that you didn’t even realize had been amended or were changed. Or an opinion that had come out from the regulating body that now makes your existing benefit corp mission activity in violation of your other industry regulation requirements.

Juliana Neelbauer: [00:47:54] And so, things where you’re – you know, a lot of entities that are in the health care sphere are interested in this. Because from a marketing perspective, it sounds great, right? We want to let everyone in the world know that we’re not a nonprofit. But we have a lot of the benefits of a nonprofit. And that we can act in accordance with a greater mission than just profit. But depending upon what part of the health care, or medical device, or medical services, medical research industries you’re in, it might not be a great idea. It might be better to, again, either create a separate nonprofit that can engage in the activities that you want to be able to then show the community, “Hey, we’re taking a percentage of revenue and we have approval through other means from our board to have that go towards a nonprofit that’s going to take care of those activities.” And so, that’s a typical one.

Juliana Neelbauer: [00:48:50] Another one is, if you are in a, let’s say, a business where, you know, you do very fast growth, you’re going to have to get outside capital. It’s going to have to come from an investor community that is either deeply unsophisticated but very conservative and not aware of these types of entities already. And not understanding how they function and how that can affect their investment – the value of their investment. You know, the multiples on their investment over time. Or if you’re going after investors who are professional investors and VC fund managers, who have a lot of LPs that they’re responsible to.

Juliana Neelbauer: [00:49:29] But again, it’s in a very conservative industry where there’s plentiful other investment targets that are in your same space that don’t have the same structure. Anything in that case where you’re not the vanilla option, you’re not the option that just fits their standard rubric of what they’re looking for. It might mean that you don’t get the meaning or that you do a pitch and you never get a callback or an email back.

Juliana Neelbauer: [00:49:57] And so, in those cases where it’s very competitive, you have a conservative investor pool that it’s so hard to get the meeting in the first place. To then spend half of your ten minute pitch time educating your investor community about what your form is. Boy, that can be really inefficient when you really just want to talk every second about how you’re going to change the world and make them tons of money while you do it through your business model.

Mike Blake: [00:50:25] I’m going to ask you an unfair question. And if it isn’t fair, just tell me. No reason to hold you accountable for. But I’m curious, have you ever looked into it? Have you ever heard of any studies that talk about whether or not B Corporations actually tend to perform relatively well compared to their counterparts? I read studies from time to time that talk about companies with double and triple bottom lines that seem to do pretty well. And I’m curious if you’re aware of kind of any learned information as to whether or not B Corporations tend to enjoy some kind of performance advantage or not.

Juliana Neelbauer: [00:51:06] Right. Well, Mike, you know, my undergraduate majors were science degrees. So, I’m a numbers person. I’m a research-oriented person. And so, this a question that doesn’t bother me at all. I, myself, am very interested to see what the trends are with real numbers behind them on these organizations. And whether this really is just a marketing opportunity as much as anything else. Or if there really are multiple players that can happen here as a result of choosing this specific form.

Juliana Neelbauer: [00:51:40] And I have not seen a study that I felt was statistically significant. I’ve seen white papers that replicate or try to appear like they are scientific studies. But they are, I would say, still in the marketing realm. And they’re anecdotal as far as the sample sizes that they’re looking at. And so, I think it’s early days. You know, this form has been around since 2006. We’ve had corporations in the United States that have been legally recognized since the 1600s. And of course, the corporate form goes back to the Merry Olde England, you know, even further. And LLCs have been around since mid-century of the 1900s. So, you know, these are the new kids on the block. They are so new that I don’t know that we’re going to have trend information that is really anything that you can rely upon for a while.

Juliana Neelbauer: [00:52:38] I would say we got to almost give it 40 years minimum before we know whether that’s just an overall economic trend versus some kind of benefit that this form has. That’s me. Maybe I’m a little bit too scientifically oriented in that way as far as wanting to have a big enough sample size. But I will tell you that I’m seeing objective shifts that could, in fact, create opportunities for these entities that other entities can’t capture. And anytime that you make a choice on a business level that gives you an advantage and puts you in a smaller competitive pool, that’s a good thing, right? That can only benefit you fiscally over time if you have your other fundamentals of your business operation in order.

Juliana Neelbauer: [00:53:24] And so, for example, there are grants that traditionally were only available to nonprofit organizations. That now, there is movement to open those up to benefit corps and to benefit LLCs. By definition, if you’re in a benefit LLC or benefit corp and everyone else in your industry is for-profit and they can’t access that capital. And it’s, you know, a low-cost type of capital to get a grant versus having to give out the very expensive over time, you know, buying capital with your equity or, you know, paying interest on capital that you get from other financial institutions. Boy, that’s a real advantage.

Juliana Neelbauer: [00:54:02] And I would expect that if that trend matures, where more grant organizations consider these almost like quasi nonprofits and allow them to compete for grant and major grants, then we will start to see that there’s an advantage in that realm for sure. And then, in addition, you know, B-Labs and others are not only trying to create a trade group to conglomerate and standardize what these organizations are, how they operate, how they evaluate success and performance. But they’re also trying to conglomerate investor pools that are only willing to invest in these entities. And so, if they are successful, then again, got a cartel. The moment you have a cartel, others can’t compete to get into that realm.

Juliana Neelbauer: [00:54:49] Now, there’s a whole tranche of capital out there that you can only access if you’re a benefit corp, if you’re a BLLC. Boy, that should give you some kind of advantage over time if, again, your fundamentals of your business are proper, if your market fit is proper, if your ability to execute is real.

Mike Blake: [00:55:12] Well, I’m planning on being around 40 years from now so we can check in on it, because I’m still waiting for my ticket to Mars. So, I’ll tell you what, we’ll circle back in 40 years. We’ll have another podcast. And assuming I have any more — left at all, we will come back and check and see how B Corps did.

Juliana Neelbauer: [00:55:31] That’s great. We’ll do it from Mars. How about that?

Mike Blake: [00:55:33] We’ll do it from Mars. Yeah. Well, we’ll have to be. There’ll be too much to land in the interview. So, Juliana, this has been great. And thank you for coming on. For those of you who are listening, we’re doing sort of a late-night recording here. This is late night with Decision Vision. And so, thanks for staying on and staying up so we could get you on here. This has been fantastic. I’ve learned a ton about B Corporations that I didn’t know and probably should have before I valued them. But that’s something here or there. If someone wants to ask you questions we didn’t cover, would you be willing to take a question? And how can they best contact you?

Juliana Neelbauer: [00:56:14] Sure. Yeah. So I’m happy to answer questions about these. And if I don’t know the answer already, I will track it down. I’m happy to do that. It’s education for your listeners. It’s education for me, too. I’ve heard a lot of mixed bag of questions, so hopefully I can answer most of them. The way to reach me is through my e-mail address, which I think is going to be made available through this podcast. But also, I’m online almost everywhere because with my website —

Mike Blake: [00:56:41] Yeah. It will be on the website for sure.

Juliana Neelbauer: [00:56:41] Yeah. I’m on Twitter @neelbauer and @neelbauerlaw. I think I have both of them on Twitter, two accounts. I’m on Facebook. I’m accessible via Messenger. I’m on every major messaging app, you know, that you can imagine because a lot of my clients are on all major apps. So, I’m on LinkedIn as well. And the law firm is in these places as well. So if you can’t remember my name, but you remember Drew Eckl and Farnham, either one is a great way to reach me.

Mike Blake: [00:57:12] Do you have a TikTok account?

Juliana Neelbauer: [00:57:14] I do have a TikTok account. Have I posted anything? Absolutely not. And I have removed the app from my mobile devices, even though I still have an account out either. Because the terms of service are ridiculous. And it is a backdoor for you have given up so much of your data rights when you join that thing. And then it’s extremely hackable, I think, by design. It’s almost as bad as Facebook Messenger as far as the data rights you give up. But I think they’re neck and neck for being the most atrocious online that I’ve seen.

Mike Blake: [00:57:50] All right. We will wrap that up there. A little bit of free information about TikTok. Although, I am disappointed I’m not going to get to see your post on it. But I would like to thank Juliana Neelbauer so much for joining us and sharing her expertise with us today.

Mike Blake: [00:58:03] We’ll be exploring a new topic each week. So, please tune in so that when you’re faced with your next executive decision, you have clear vision when making it. If you enjoy these podcasts, please consider leaving a review with your favorite podcast aggregator. That helps people find us that we can help them. Once again, this is Mike Blake. Our sponsor is Brady Ware & Company. And this has been the Decision Vision podcast.

Tagged With: b corp, b corporation, benefit corporation, Brady Ware, Brady Ware & Company, Drew Eckl & Farnham, Juliana Neelbauer, Michael Blake, Mike Blake

Alison O’Neil, Beauty Becomes You Charitable Foundation

July 22, 2020 by John Ray

Beauty Becomes You
North Fulton Business Radio
Alison O'Neil, Beauty Becomes You Charitable Foundation
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Alison O’Neil, Beauty Becomes You Charitable Foundation (North Fulton Business Radio, Episode 261)

Beauty Becomes You Charitable Foundation Founder Alison O’Neil joined host John Ray to discuss how her organization and their volunteers give lonely seniors a renewed sense of self worth.  “North Fulton Business Radio” is produced virtually by the North Fulton studio of Business RadioX® in Alpharetta.

Beauty Becomes You Charitable Foundation

BBYF was founded in 2005 by Alison O’Neil in memory and spirit of her kind hearted father who said to her, “Beauty becomes you,” just before he died. In an effort to provide a positive experience for older adults and their families by fulfilling common everyday grooming needs of seniors with limited access, opportunity, and means to aesthetic health programs, aesthetic healthcare services including basic hair, skin, and nail care as well as massage therapy are provided by volunteer licensed cosmetology and healthcare professionals (aesthetic health professionals) in safe, convenient locations for seniors.

Since the program began, approximately 500 amazing volunteers have served more than 5000 senior clients over 15,000 services. They  receive requests all the time from all over the world for programs.

Alison O’Neil, Founder

Ms. O’ Neil, B.S., M.E., A.R.S. has been practicing in the fields of Medical Esthetics and Aesthetic Rehabilitation for over thirty years. After twenty-seven years in dermatology and 5 years in plastic surgery she shares her pearls of patient care with professionals nationwide.

Among her professional publishing and media credits, Ms. O’ Neil has served on the editorial board of Progressive Clinical Insights, The Medical Journal for Skin Care Professionals published by the NCEA. She has been nationally recognized in Self, Mademoiselle, Woman’s Day, American Health, Harper’s Bazaar and Town & Country magazines as well as several major newspapers and television networks including CNN, TBS, ABC & NBC. Her most recent publication on Geriatric Aesthetics can be found in Aging Well Magazine.

Point of Contact for Beauty Becomes You

Company website

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Questions/Topics Discussed in this Show

  • History- Why Beauty Becomes You- the name.
  • Why our target audience is Senior Adults and Caregivers
  • Our mission: To prevent Failure to Thrive Syndrome.
  • What services do we provide to meet our mission.
  • How are we touching Seniors today while the pandemic continues and restrictions continue to keep older adults from seeing their family and friends directly? Circles of Light initiative
  • Georgia and Beyond- our mission to GROW our outreach.

North Fulton Business Radio” is produced virtually from the North Fulton studio of Business RadioX® in Alpharetta. You can find the full archive of shows by following this link. The show is available on all the major podcast apps, including Apple Podcasts, Spotify, Google, iHeart Radio, Stitcher, TuneIn, and others.

Renasant Bank has humble roots, starting in 1904 as a $100,000 bank in a Lee County, Mississippi, bakery. Since then, Renasant has grown to become one of the Southeast’s strongest financial institutions with over $13 billion in assets and more than 190 banking, lending, wealth management and financial services offices in Mississippi, Alabama, Tennessee, Georgia and Florida. All of Renasant’s success stems from each of their banker’s commitment to investing in their communities as a way of better understanding the people they serve. At Renasant Bank, they understand you because they work and live alongside you every day.

Tagged With: Alison O'Neil, Beauty Becomes You, Beauty Becomes You Charitable Foundation, failure to thrive syndrome, older adults, pandemic, seniors

Introduction to “Dental Business Radio,” with Patrick O’Rourke

July 21, 2020 by John Ray

Dental Business Radio
Dental Business Radio
Introduction to "Dental Business Radio," with Patrick O'Rourke
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Dental Business Radio

Introduction to “Dental Business Radio,” with Patrick O’Rourke

Welcome to “Dental Business Radio,” the show which covers the business side of dentistry. Host Patrick O’Rourke and his guests cover industry trends, insights, success stories, and more in this wide-ranging show. The show’s guests will include successful doctors across the spectrum of dental practice providers, as well as trusted advisors and noted industry participants. “Dental Business Radio” is underwritten and presented by Practice Quotient and produced by the North Fulton studio of Business RadioX®.

Patrick O’Rourke, Host

Patrick O’Rourke began his career in operations management at a dental & vision insurance company in Florida, which after several acquisitions and mergers, is now MetLife. He spent five years at Humana in Atlanta selling in the large group segment (100+ employees). In addition to several awards throughout his career, he has earned many professional certifications.

Understanding the nuances involved with all aspects of risk management helped business partners rely on his expertise to guide client recommendations. He is an insurance insider that has built dental networks, worked in operations management, designed dental plans, and opened markets.

In 2013, he founded Practice Quotient, which specializes in dental insurance PPO network contract analytics and reimbursement guidance, representing the dental provider.

As a national public speaker, Patrick educates doctors on how dental managed care participation impacts more than 50% of practice revenue, the importance of diligent contract management, and how to develop criteria specific to a patient acquisition strategy for choosing the best carrier business partners.

Practice Quotient

Practice Quotient, Inc. serves as a bridge between the payor and provider communities. Their clients include general dentist and dental specialty practices across the nation of all sizes, from completely fee-for-service-only to active network participation with every dental plan possible. They work with independent practices, emerging multi-practice entities, and various large ownership entities in the dental space. Their projects evaluate the merits of the various in-network participation contract options specific to your Practice’s patient acquisition strategy. There is no one-size-fits-all solution.

Connect with Practice Quotient:

Website

LinkedIn

Facebook

Twitter

Tagged With: Dental Business Radio, dental specialty practices, general dentist, Patrick O'Rourke, PPO Negotiations & Analysis, PPO network contract analytics, Practice Quotient

Family Business Radio, Episode 10: Kathy Stone, Camp Bow Wow Lawrenceville, and Maedeh Samimi, Urban Skin Care Clinic

July 20, 2020 by John Ray

Camp Bow Wow Lawrenceville
Family Business Radio
Family Business Radio, Episode 10: Kathy Stone, Camp Bow Wow Lawrenceville, and Maedeh Samimi, Urban Skin Care Clinic
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Camp Bow Wow Lawrenceville
Kathy Stone, Camp Bow Wow Lawrenceville, Maedeh Samimi, Urban Skin Care Clinic

Family Business Radio, Episode 10:  Kathy Stone, Camp Bow Wow Lawrenceville, and Maedeh Samimi, Urban Skin Care Clinic

Kathy Stone of Camp Bow Wow Lawrenceville joined “Family Business Radio” to discuss her doggy day care and boarding business. Host Anthony Chen also welcomed Maedeh Samimi, Urban Skin Care Clinic, to talk about how she helps her clients gain radiant-looking skin. “Family Business Radio” is broadcast from the North Fulton Studio of Business RadioX®.

Kathy Stone, Owner, Camp Bow Wow Lawrenceville

Camp Bow Wow Lawrenceville GA is part of the largest dog care franchise in the US. A premiere dog day camp, overnight boarding and full-service grooming service organization, CBW Lawrenceville GA specializes in all day play/open play environments where a dog can be a dog. CBW Lawrenceville GA even has Camper Cams through a free app so that parents can watch their pups play during the day. CBW Lawrenceville GA just celebrated its fifth anniversary.

Maedeh Samimi, Founder, Urban Skin Care Clinic

Urban Skin Care Clinic is committed to providing clinically-proven, results-driven treatments with the highest integrity of customer service in the aesthetic industry.

By specializing in results-driven, clinically-based treatments, Maedeh is able to educate her clients on how to take better care of their skin and customize a treatment plan as well as proper home care regimen so that they can look as confident as they feel.

Anthony Chen, Host of “Family Business Radio”

family owned craft breweries
Anthony Chen

This show is sponsored and brought to you by Anthony Chen with Lighthouse Financial Network. Securities and advisory services offered through Royal Alliance Associates, Inc. (RAA), member FINRA/SIPC. RAA is separately owned and other entities and/or marketing names, products or services referenced here are independent of RAA. The main office address is 575 Broadhollow Rd. Melville, NY 11747. You can reach Anthony at 631-465-9090 ext 5075 or by email at anthonychen@lfnllc.com.

Anthony Chen started his career in financial services with MetLife in Buffalo, NY in 2008. Born and raised in Elmhurst, Queens, he considers himself a full-blooded New Yorker while now enjoying his Atlanta, GA home. Specializing in family businesses and their owners, Anthony works to protect what is most important to them. From preserving to creating wealth, Anthony partners with CPAs and attorneys to help address all of the concerns and help clients achieve their goals. By using a combination of financial products ranging from life, disability, and long term care insurance to many investment options through Royal Alliance. Anthony looks to be the eyes and ears for his client’s financial foundation. In his spare time, Anthony is an avid long-distance runner.

The complete show archive of “Family Business Radio” can be found at familybusinessradioshow.com.

Tagged With: Anthony Chen, Camp Bow Wow, Camp Bow Wow Lawrenceville, dog boarding, doggy day care, Family Business Radio, kathy stone, Lighthouse Financial Network, Maedeh Samimi, skin care, skin care business, Urban Skin Care Clinic

The Right to Try Act – Episode 36, To Your Health With Dr. Jim Morrow

July 17, 2020 by John Ray

North Fulton Studio
North Fulton Studio
The Right to Try Act - Episode 36, To Your Health With Dr. Jim Morrow
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Dr. Jim Morrow, Morrow Family Medicine, and Host of “To Your Health With Dr. Jim Morrow”

To Your Health With Dr. Jim Morrow – Episode 36, The Right to Try Act

The federal Right to Try Act, enacted in 2018, opens new treatment pathways for terminally ill patients who have exhausted their government-approved options. On this edition of “To Your Health,” Dr. Morrow discusses various aspects of the law. “To Your Health” is brought to you by Morrow Family Medicine, which brings the CARE back to healthcare.

About Morrow Family Medicine and Dr. Jim Morrow

Morrow Family Medicine is an award-winning, state-of-the-art family practice with offices in Cumming and Milton, Georgia. The practice combines healthcare information technology with old-fashioned care to provide the type of care that many are in search of today. Two physicians, three physician assistants and two nurse practitioners are supported by a knowledgeable and friendly staff to make your visit to Morrow Family Medicine one that will remind you of the way healthcare should be.  At Morrow Family Medicine, we like to say we are “bringing the care back to healthcare!”  Morrow Family Medicine has been named the “Best of Forsyth” in Family Medicine in all five years of the award, is a three-time consecutive winner of the “Best of North Atlanta” by readers of Appen Media, and the 2019 winner of “Best of Life” in North Fulton County.

Dr. Jim Morrow, Morrow Family Medicine, and Host of “To Your Health With Dr. Jim Morrow”

Covid-19 misconceptionsDr. Jim Morrow is the founder and CEO of Morrow Family Medicine. He has been a trailblazer and evangelist in the area of healthcare information technology, was named Physician IT Leader of the Year by HIMSS, a HIMSS Davies Award Winner, the Cumming-Forsyth Chamber of Commerce Steve Bloom Award Winner as Entrepreneur of the Year and he received a Phoenix Award as Community Leader of the Year from the Metro Atlanta Chamber of Commerce.  He is married to Peggie Morrow and together they founded the Forsyth BYOT Benefit, a charity in Forsyth County to support students in need of technology and devices. They have two Goldendoodles, a gaggle of grandchildren and enjoy life on and around Lake Lanier.

Facebook: https://www.facebook.com/MorrowFamMed/

LinkedIn: https://www.linkedin.com/company/7788088/admin/

Twitter: https://twitter.com/toyourhealthMD

The complete show archive of “To Your Health with Dr. Jim Morrow” addresses a wide range of health and wellness topics, and can be found at www.toyourhealthradio.com.

Dr. Morrow’s Show Notes

The Right to Try Act

 

  • On May 30, 2018, President Donald Trump signed S.204, the Right to Try Act.
    • The Right to Try Act opens a new pathway for terminally ill patients who have exhausted their government-approved options
    • and can’t get into a clinical trial to access treatments.
    • Although 41 states have passed Right to Try laws, the signing of S.204 makes Right to Try the law of the land,
      • creating a uniform system for terminal patients seeking access to investigational treatments.
  • Who qualifies for Right to Try?
    • To be eligible for Right to Try, a patient must meet the following conditions:
    • Be diagnosed with a life-threatening disease or condition;
    • Have exhausted approved treatment options;
    • Be unable to participate in a clinical trial involving the eligible investigational drug, as certified by a doctor, who is in good standing with her licensing organization and will not be compensated directly by the manufacturer for so certifying; and
    • Give written informed consent regarding the risks associated with taking the investigational treatment.
  • What is a life-threatening disease or condition?
    • Federal law defines a life-threatening disease or condition as:
      • “Diseases or conditions where the likelihood of death is high unless the course of the disease is interrupted”
  • What drugs or treatments qualify for Right to Try?
    • The treatments available under the law must meet the following conditions:
    • Have completed an FDA-approved Phase 1 clinical trial;
    • Be in an active clinical trial intended to form the basis of an application for approval
      • or be the subject of an application for approval that has been filed with the FDA; and
    • Be in ongoing active development or production and not discontinued by the manufacturer or placed on clinical hold.
  • I do not live in a state with a Right to Try law. Can I still use Right to Try?
      • 204 makes Right to Try the law of the land.
      • So long as a patient and treatment meet the qualifications of the federal law, Right to Try applies, regardless of whether the patient’s state adopted Right to Try.
  • Does medical cannabis qualify?
    • Right to Try only applies to treatments that have completed an FDA-approved Phase 1 clinical trial and remain under study in an active clinical trial.
    • If there is a Phase 2 or 3 clinical trial for medical cannabis as a treatment of an underlying terminal condition, it may qualify.
  • Does a treatment that is already FDA-approved for something else qualify for Right to Try?
    • Doctors may already prescribe treatments ‘off-label.’
      • Off-label means prescribing an FDA approved treatment for a condition, dose, or population other than what the FDA approved.
      • Therefore, no special permission is needed for a physician to prescribe treatments that are approved for other conditions.
      • Right to Try applies to treatments that are being given to patients in clinical trials but are not already FDA approved.
  • What can companies charge for treatments?
    • Federal law bans companies from making a profit on any drug or treatment that has not been approved by the FDA,
    • but the law does allow companies to recover the costs that are directly related to providing an individual treatment.
    • Existing regulations govern what can and cannot be included in the calculation for determining the direct costs that can be charged.
  • This means that a patient could be charged for the direct costs of providing their individual treatment,
    • but the company cannot make a profit.
  • How will payment work?
    • Just like with the FDA’s existing Expanded Access program, insurance companies and taxpayer-funded healthcare programs like Medicaid or Medicare are not required to cover the cost of investigational treatments,
      • but they may choose to do so.
      • Some insurance companies have covered the costs of investigational treatments used by patients under state Right to Try laws, but others have not.
      • Each patient’s cost situation will be different and determined by their individual insurance company or program and their own financial resources.
  • How do I initiate a request?
    • The patient, the patient’s representative, or physician should send a letter to the drug manufacturer’s director of compassionate use or other designated representative to discuss options for access.
  • Where can I find a list of potential treatments?
    • If your physician is not yet aware of investigational treatments, there are several websites that can assist in locating potential treatments:
      • https://clinicaltrials.gov/
        https://platform.emergingmed.com/find-clinical-trials/cri#partnerhome
        https://www.cancer.gov/about-cancer/treatment/clinical-trials/search
  • Is a drug company required to make a treatment available?
      • Drug companies are not required to provide treatments to patients under Right to Try laws.
      • It would not be appropriate to force companies to provide treatments that they do not think are the right fit for a patient
        • or if they do not have enough supply to provide the treatment outside of its clinical trial.
  • Can I make my doctor submit a request for a treatment I want to try?
      • Doctors have a responsibility to ensure that patients are given treatments that they believe, in their professional opinion, could help them.
      • A doctor who does not think a treatment will help is not obligated to make a request for the treatment.
      • In addition, doctors who pursue treatments under Right to Try must be in good standing with their state licensing or certifying board,
        • and they cannot be compensated for certifying that patients qualify for Right to Try.
  • How will a company decide if they will give me the treatment?
    • Each company will develop its own process and procedures for approving Right to Try requests.

Source:  https://righttotry.org/

Tagged With: Dr. Jim Morrow, fda, Jim Morrow, life-threatening disease, Morrow Community Foundation, Morrow Family Medicine, Right to Try, Right to Try law, terminal patients, terminally ill care, terminally ill patients

Ron Wilder, 1-800 Water Damage of North Fulton

July 16, 2020 by John Ray

1-800 Water Damage
North Fulton Business Radio
Ron Wilder, 1-800 Water Damage of North Fulton
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1-800 Water Damage

Ron Wilder, 1-800 Water Damage of North Fulton (North Fulton Business Radio, Episode 260)

The owner of 1-800 Water Damage of North Fulton, Ron Wilder, joined host John Ray to discuss his entrepreneurial journey and why his desire to serve people is fulfilled through his business. “North Fulton Business Radio” is produced virtually by the North Fulton studio of Business RadioX® in Alpharetta.

1-800 Water Damage of North Fulton

Unexpected flooding, fire, or sewage disasters take a great toll on home or business owners and leave damage in their wake. Their local restoration experts use advanced equipment and techniques to perform property damage restoration in Fulton and DeKalb Counties in Georgia. Their IICRC-certified restoration professionals deal with damage stemming from water, smoke, fire, sewage, and mold. 1-800 WATER DAMAGE is trusted nationwide for high quality restoration services, and they are proud to bring those services to the North Fulton community. With over a decade of experience, their restoration professionals have the tools and knowledge necessary to get customer’s property looking like new again.

Ron Wilder, Owner/Operator, 1-800 Water Damage of North Fulton

Ron’s career began in the Army National Guard where he served 8 years. It was the launching pad for his graduation from The Ohio State University as a Certified Public Accountant.  Ron’s career included over 23 years in the accounting profession helping people.

As next phase, he now leads the 1-800 WATER DAMAGE of North Fulton team with a continued focus on helping people.

Point of Contact for Ron Wilder

Company website

LinkedIn

Twitter

Questions/Topics Discussed in this Show

  • How has your company been since COVID-19?
  • What makes you different from all the other companies in your industry?
  • Why the change from Corporate America to being an Entrepreneur?
  • Why did you pick the Property Restoration industry?
  • How would previous customers describe you all?
  • As a business owner, what are your top three priorities?
  • How do you define success?
  • Explain a time when you exceed a customer’s expectation

North Fulton Business Radio” is produced virtually from the North Fulton studio of Business RadioX® in Alpharetta. You can find the full archive of shows by following this link. The show is available on all the major podcast apps, including Apple Podcasts, Spotify, Google, iHeart Radio, Stitcher, TuneIn, and others.

Renasant Bank has humble roots, starting in 1904 as a $100,000 bank in a Lee County, Mississippi, bakery. Since then, Renasant has grown to become one of the Southeast’s strongest financial institutions with over $13 billion in assets and more than 190 banking, lending, wealth management and financial services offices in Mississippi, Alabama, Tennessee, Georgia and Florida. All of Renasant’s success stems from each of their banker’s commitment to investing in their communities as a way of better understanding the people they serve. At Renasant Bank, they understand you because they work and live alongside you every day.

C

Tagged With: flooding, John Ray, mold, mold remediation, North Fulton, North Fulton Business Radio, property restoration, restoration, restoration services, Ron Wilder, sewage cleanup, sewage disasters, water damage

Decision Vision Episode 74: How Can I Improve My Business Decision Making Skills? – An Interview with Tyler Ludlow, Decision Skills Institute

July 16, 2020 by John Ray

decision making skills
Decision Vision
Decision Vision Episode 74: How Can I Improve My Business Decision Making Skills? - An Interview with Tyler Ludlow, Decision Skills Institute
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decision making skills

Decision Vision Episode 74:  How Can I Improve My Business Decision Making Skills? – An Interview with Tyler Ludlow, Decision Skills Institute

Decision making skills are vital for any successful business owner. In this edition of “Decision Vision,” decision scientist Tyler Ludlow joins host Mike Blake to discuss the process for making good decisions and much more. “Decision Vision” is presented by Brady Ware & Company.

Decision Skills Institute

The Institute helps people that might otherwise might be overwhelmed by complexity, stress, or worry, to overcome them and take action. We took 50 years of cutting-edge research, applied for decades at the world’s most successful companies, and created a framework that empowers individuals to consistently make better decisions, leading to better results, faster. We are the Robin Hoods of Decision Science!

Tyler Ludlow, Founder and Chief Decision Scientist, Decision Skills Institute

As a decision scientist, Tyler Ludlow helps people everywhere turn decision burdens into opportunities for growth.

He began his Decision Science career at Unilever, part of the team that won the 2008 DAS Practice Award for embedding DA into organizational decision making.  Two years later Chevron won the same award prior to receiving the first Raiffa-Howard Award for Organizational Decision Quality in 2014.  Meanwhile, Tyler joined Lilly in 2012 and was a part of the team that received the Raiffa-Howard Award in 2016.

At Lilly he facilitated large, complex, and strategic decisions, such as a $750M clinical trial investment and corporate change initiatives that structurally changed the business.  Tyler has trained over a thousand business leaders and managers in basic and advanced decision science applications, always with a practice-oriented, how-can-I-actually-use-this-stuff mindset.  He is now the owner at Decision Science Advisory, a company focused on establishing and strengthening decision expertise groups in the pharmaceutical industry.

After a decade of helping senior leaders and organizations make large, complex, and strategic decisions, he turned his focus to individual and personal contexts.  He established and led Lilly’s efforts to support and enable better decision making between patients and their healthcare providers, including creating the Shared Decision Making Summit, an event that brings together stakeholders from across healthcare (patients, caregivers, advocates, providers, researchers, pharma companies, regulators, etc) to identify practical ways to collectively change and improve healthcare decision making.  He founded the Decision Skills Institute to make cutting-edge decision science accessible to everyone.  It’s mission is to make the world more deciderate by impacting 10 million decisions in 10 years.

At home, he with his wife try to apply decision science in one of the most difficult contexts – in parenting their ten children.

Michael Blake, Brady Ware & Company

Mike Blake, Host of the “Decision Vision” podcast series

Michael Blake is Host of the “Decision Vision” podcast series and a Director of Brady Ware & Company. Mike specializes in the valuation of intellectual property-driven firms, such as software firms, aerospace firms and professional services firms, most frequently in the capacity as a transaction advisor, helping clients obtain great outcomes from complex transaction opportunities. He is also a specialist in the appraisal of intellectual properties as stand-alone assets, such as software, trade secrets, and patents.

Mike has been a full-time business appraiser for 13 years with public accounting firms, boutique business appraisal firms, and an owner of his own firm. Prior to that, he spent 8 years in venture capital and investment banking, including transactions in the U.S., Israel, Russia, Ukraine, and Belarus.

Brady Ware & Company

Brady Ware & Company is a regional full-service accounting and advisory firm which helps businesses and entrepreneurs make visions a reality. Brady Ware services clients nationally from its offices in Alpharetta, GA; Columbus and Dayton, OH; and Richmond, IN. The firm is growth minded, committed to the regions in which they operate, and most importantly, they make significant investments in their people and service offerings to meet the changing financial needs of those they are privileged to serve. The firm is dedicated to providing results that make a difference for its clients.

Decision Vision Podcast Series

“Decision Vision” is a podcast covering topics and issues facing small business owners and connecting them with solutions from leading experts. This series is presented by Brady Ware & Company. If you are a decision maker for a small business, we’d love to hear from you. Contact us at decisionvision@bradyware.com and make sure to listen to every Thursday to the “Decision Vision” podcast.

Past episodes of “Decision Vision” can be found at decisionvisionpodcast.com. “Decision Vision” is produced and broadcast by the North Fulton studio of Business RadioX®.

Visit Brady Ware & Company on social media:

LinkedIn:  https://www.linkedin.com/company/brady-ware/

Facebook: https://www.facebook.com/bradywareCPAs/

Twitter: https://twitter.com/BradyWare

Instagram: https://www.instagram.com/bradywarecompany/

Show Transcript

Intro: [00:00:01] Welcome to Decision Vision, a podcast series focusing on critical business decisions. Brought to you by Brady Ware & Company. Brady Ware is a regional full-service accounting and advisory firm that helps businesses and entrepreneurs make visions a reality.

Mike Blake: [00:00:21] And welcome to Decision Vision, a podcast giving you, the listener, clear vision to make great decisions. In each episode, we discuss the process of decision making on a different topic from the business owner’s or executive’s perspective. We aren’t necessarily telling you what to do, but we can put you in a position to make an informed decision on your own and understand when you might need help along the way.

Mike Blake: [00:00:41] My name is Mike Blake and I’m your host for today’s program. I’m a director at Brady Ware & Company, a full-service accounting firm based in Dayton, Ohio, with offices in Dayton, Columbus, Ohio, Richmond, Indiana, and Alpharetta, Georgia. Brady Ware is sponsoring this podcast, which is being recorded in Atlanta for social distancing protocols. If you like this podcast, please subscribe on your favorite podcast aggregator. And please consider leaving a review of the podcast as well.

Mike Blake: [00:01:09] So today’s topic is a little bit of a meta topic. And by meta, what I mean is that, this podcast is called Decision Vision. And for the most part, the topics have involved exploring the process of making a decision on a particular topic. We’ve gotten more granular and topical from time to time because events warranted it, or I just thought it was interesting, or, quite frankly, because the conversation needed to be more tactical, particularly during the onset of the coronavirus pandemic. But today we’re going to kind of go out in a different direction and explore the process of making good decisions.

Mike Blake: [00:01:58] And I think we’re going to do a series of these over time that explore different facets of making a good decision generally. And how to develop a good decision-making skill set. And I was kind of inspired by this, of all things a MasterClass video. And if you spend any time on YouTube, for some reason, your MasterClass will throw up a commercial on YouTube. And by the way, those things are fantastic. I watch the commercials – just the commercials. They are so good.

Mike Blake: [00:02:36] But anyway, they had this thing by Garry Kasparov, who is a world chess champion and a dominant player for a very long time. And he has a MasterClass on chess playing. And I used to play chess competitively. I don’t anymore. I’m too old and I do other things now. But one of the things that he said about the value of the game of chess, I thought it was so insightful. And for all the games I played and all that I’ve studied about the game, I never really understood this. It’s that the game of chess makes you a better decision maker. Because the game of chess is about making decisions. It is a process of making decisions and thinking ahead. And not just thinking ahead, but also having to decide, you know, “Do I move this piece here? This piece there? Do I capture this piece? Don’t I not capture this piece?” And every move is a decision. And I thought, “Wow. That’s really neat and profound.” I didn’t waste all that time in college and high school playing chess.

Mike Blake: [00:03:42] And so, a few weeks ago, I ran into this fellow – rather he was introduced to me by Brian Falony, who’s our marketing director here at Brady Ware. And he’s a specialist on making decisions. And a specialist on making a decision in one particular facet that I find excruciatingly interesting. And I know that’s a strange turn of phrase. But it really is that. And that is, the use of data in making decisions. And, you know, data is all now. It really has been for about ten years or so. Everybody is listening to this podcast or at least 98 percent of you, I’m sure, have heard the term big data. Most of you probably has a pretty good idea as to what it means, has a handle on it.

Mike Blake: [00:04:42] But what do you do with that? Right? And is big data for me? I happen to be a numbers geek. I do numbers for a living. So, I have some training in data analytics. But a lot of people don’t. And data analytics was really not taught in business school any meaningful way until about 10, 15 years ago, with the exception of some very specialized programs, for example, at Georgia Tech.

Mike Blake: [00:05:10] And on top of that – and this will probably be another topic that I’d do at some point – but for those who know me or listen to the podcast, you know, I do a lot of work with startups. And I can’t tell you how many times somebody pitches me a deal and they say, “Our business model is data. And we’re going to sell that data to folks that want to use that data.” But then you sort of get into it, “Well, how do you do that?” Or, “What’s the data worth?” Or, “What’s the business that even sell data?” And very quickly that conversation goes from smooth sailing to running a ground in about 19 icebergs and a rocky shore. Because data is so – oddly enough, data for something that is designed to be very specific. Once you really sort of get down to brass tacks, you try to convert the — into useful, actionable business strategy. It’s not all that easy to do.

Mike Blake: [00:06:10] And so, helping us with that is my new friend, Tyler Ludlow, who is Founder and Chief Decision Scientist of Decision Skills Institute. After earning a Degree in Applied Mathematics and an MBA, Tyler studied Decision Science at Stanford University. He then mastered its application at Global 500 companies leading decisions for $750 million investment, a global product launch, and more. Tyler has worked with top universities such as Stanford, Yale, and Dartmouth, as well as 18 of the top 20 pharmaceutical companies.

Mike Blake: [00:06:45] After a decade in those contexts, Tyler decided to pull a Robin Hood at decision science and founded the Decisions Skills Institute to bring it to people everywhere. He helps people like you turn your decision burdens into opportunities for growth. Tyler’s best decisions were marrying his wife and having their ten children. That’s not a typo. I may have to go into that as well. Talk about a recidivist. Together they enjoy the outdoors. I’ll bet you do this. No space for anybody. Hiking, backpacking, rafting, ice climbing, etc. Tyler, thanks so much for coming on the program and welcome.

Tyler Ludlow: [00:07:21] Hey, thank you. I’m glad to be here.

Mike Blake: [00:07:24] Ten children?

Tyler Ludlow: [00:07:27] Yes. And actually, I had to recently update that description. A couple months ago, it used to be nine but we have a little two-month-old.

Mike Blake: [00:07:34] Well, congratulations. Are you guys like The Partridge Family and you just drive around in an old school bus or what?

Tyler Ludlow: [00:07:42] We haven’t owned a regular vehicle in a long time, that’s for sure. Yeah. No. But we love it. We love it. They’re great kids. They’re awesome. It’s a lot of fun. It’s a party.

Mike Blake: [00:07:54] I mean, do all ten still live at home? I mean, some must be out of the house by now.

Tyler Ludlow: [00:07:59] Our oldest is 21 and he has an interesting life that kid. His senior year of high school, he did a computer full-time programming bootcamp, three=month program thing. So, he’s had a full=time professional career job as a developer at Geico for two years now. And is looking to buy his first house shortly. So, he’ll be moving out. And then our 19-year-old will be moving out shortly. But we go down every two years or so down to – well, down to our newest. So, we still have a full house at the moment.

Mike Blake: [00:08:39] Well, that’s neat. And you now hold the official Decision Vision podcast record for most children. The previous record holder was Tom Brooks, who came on, I think, somewhere in the thirties for this show. And he has eight. And I thought that record was a stand, frankly, for a lot longer than it did. So, congratulations. I know that this acknowledgement makes the whole thing worthwhile, I’m sure.

Tyler Ludlow: [00:09:05] Absolutely. Absolutely.

Mike Blake: [00:09:08] Wow. Okay. Well, that could be a separate podcast. But I did promise our audience we would talk about big data decisions, so we will transfer back to that. So, Tyler, let’s start off. What makes for a good decision? How do you know if a decision that you made is a good decision?

Tyler Ludlow: [00:09:33] That’s a great question. You know, actually, that exact question many times when I speak at an event or do a workshop, I will start with that question prompt. And use a Q&A response and then I can record everyone’s ideas. And what I find when most people answer that question, the most common theme is that I got what I wanted. They got good results. It’s something about the outcomes.

Tyler Ludlow: [00:10:02] I think it’s interesting in the corporate settings where a lot of decisions are made by committee or by group. The number two thing that I see come up is, everyone agrees on it. Everyone’s on board or something like that, which I think most of us could envision we can make a good decision. And sometimes the best decision, everyone doesn’t agree with. And as well as you can make a good decision and have bad results and have a bad outcome.

Tyler Ludlow: [00:10:33] I can also talk about kids and what not. I mean, I can’t remember the number of times where I didn’t study for a test. Which I think normally will be considered a bad decision. And still ended up getting a good or decent grade on. so that’s a good outcome. So, the key to me in answering this question is, first, being able to decouple or detangle decisions and their results or their outcomes. And to realize that we’re talking about what makes a good decision. It’s, we want to focus in on making good decisions regardless of the outcomes. Recognizing that better outcomes happen more frequently when we make good decisions.

Mike Blake: [00:11:18] And I want to spend a little bit of time on that point, because you can, in fact, have a good outcome from a bad decision, can’t you?

Tyler Ludlow: [00:11:30] Oh, yeah, yeah.

Mike Blake: [00:11:30] Right. Well, let’s-

Tyler Ludlow: [00:11:30] People notice all the time.

Mike Blake: [00:11:33] Well, they do. But take an extreme example. Let say that, a person decided that for whatever reason, they would start using drugs. And in the course of using drugs, they met another user that led to a fantastic professional opportunity. And it made them very wealthy. It made them very successful. And maybe that even led to a scenario in which they went into rehab and got off the drugs. But you’d never tell somebody to go start using drugs because that’s the path to success.

Tyler Ludlow: [00:12:12] Right. Right.

Mike Blake: [00:12:12] And I think one of the things that makes the – one of the things that makes a decision good versus bad is separating kind of process from luck. When you make a decision, the goal, I think, is to control as much of the outcome as possible. Because you control how much you just sort of stacked the deck in your favor as opposed to whether or not there is actually a good outcome.

Tyler Ludlow: [00:12:42] Yeah. There’s a lot about – I love the way you kind of separate out process. There’s the process that you use to make the decision. And then there’s sort of the moment that you decide. And then there’s all the other implementations, so to speak, putting it into action that happens down the road. And we can do all sorts of things to influence the outcome or mitigate certain risks or whatnot that help better results to show it more frequently. Usually we can’t guarantee it. That’s what makes life so interesting and exciting and fun. I mean, that’s what makes it all that variety. It also is what brings us all the stress and the worry so much about these things in the future.

Tyler Ludlow: [00:13:21] But, yeah, we do what we can at the moment that we make the decision. Then, we do our best, again, to stick to it, implement, adjust all those things afterwards. But it’s not the actual outcome itself that should be our measuring stick for whether we made a good choice or not.

Mike Blake: [00:13:37] Now, could the definition be modified, maybe if you have a process that’s leading to lots of good outcomes? Maybe that’s a way to kind of think about it, is if you have a good decision process, over time you should have better outcomes than the person that has the poorer decision process. And then that gets into basic statistical analysis that, over time as your sample size gets greater, your expected outcomes should start to match your actual outcomes from your sample size.

Tyler Ludlow: [00:14:15] Yes. Absolutely. On the nose. I tend to use the phrasing of better outcomes more frequently. You’re never guaranteed on one to be better off. But you’re right, as you make more overtime, you should be better off. Yes, absolutely.

Mike Blake: [00:14:28] So, you’re approaching decision making from a data perspective, which I love. I wish people that did what I do for a living would approach things from a more rigorous data perspective as well. But again, that’s another podcast. You know, everything is about big data and artificial intelligence now. And we sort of have this healthy sprinkling of block chain as well somewhere in there. Why aren’t we just turning everything over to robots, some websites, at this point to make our decisions?

Tyler Ludlow: [00:15:05] That’s a good question, because we probably should be turning more – we’re learning that we can be turning more and more over. So, why do we not just turn it all over? I think there’s a few reasons. One, for example, just last week, I attended a virtual conference. And it was on decision making. And at that conference, there was a session on the merging or the integration of data science and decision science.

Tyler Ludlow: [00:15:34] And one of the presenters was this gentleman who was a data scientist. And he had sort of a framework, a model, slides, some pictures, graphics that he was showing. And it was really intriguing because he showed how, from a data science perspective, one of the features that big data provides is identifying problems or opportunities. I mean, it’s seeing the patterns that we, as humans, don’t. Our brains can’t handle all that.

Tyler Ludlow: [00:16:07] And those are, I think, potential opportunities. Because I think the key – we talked about decision making process in general. I think the place that most of us go wrong is that most folks will see decision making as, “I go collect some data. I analyze it. And make a decision.” And where that cynically can go wrong is that you get the right answer to the wrong problem. That you’re not really tackling. That you’re not framing. Taking some time to sort of frame that decision. You know, what is this? What’s my main objective? What’s most important to me? Just kind of early insight and all that kind of stuff.

Tyler Ludlow: [00:16:43] And I think that is one of the opportunities to blend data – what you call it data science or big data or whatever. But data with decision making is, one, identifying the opportunities. Sometimes we don’t see those. I think big machine learning AI can bring up opportunities. So, I think that’s one way that it can help in that mix to make classic definition of being able to decide.

Tyler Ludlow: [00:17:11] Even the root of the word to decide comes from decision. You can hear it in sort of the root of the word scissors. I think they both come from the same root in Greek or Latin. And so, it’s about cutting off all options except one that then you move forward with. And that’s what a decision is. To select that best alternative, the measuring stick is what we care about. It’s the value criteria that are important to us. And AI can’t tell us that. We have to get clear on what we want. And that’s part of – I mean, AI can do it. Machinery can do a lot to learn how to find that in the data and get better at spotting a cat in the picture or other more important things. But to be clear about what’s important in the beginning and what we’re driving after, let alone to take these opportunities and then say, “Yes. This is one that we want to move after and frame that decision.” I think that’s where the humans are needed.

Mike Blake: [00:18:16] Now, I think there’s a misconception that all of a sudden data matters as if nobody used any data before to rely on making important decisions. Right?

Tyler Ludlow: [00:18:27] Right.

Mike Blake: [00:18:27] And so, it’s a misconception to say that data hasn’t been around or hasn’t been driving decisions for a long time. But what’s different now? What has changed where data is now sort of a top of mind, very much kind of vote set, if you will, a decision tool that’s available.

Tyler Ludlow: [00:18:54] Well, I think it’s just the last word that you used, availability. Something being available. I think that’s one of the biggest keys. I mean, you could layer onto that computing power, right? The ability to be able to do something with it, to make sense of it, especially to be able to make sense of it in a timely fashion. Often we don’t control the time bounds of the decisions in which we need to – that we need to make. I can think, you know, we’ve done a lot over the years with stochastic simulation or Monte Carlo simulation, being able to use a computer to do that. The theory and the thought of how that would be valuable existed before the computing power. And even in the early days, it could be done on big behemoth processors.

Tyler Ludlow: [00:19:37] But to be able to put that at people’s fingertips, I mean, I’ve worked on projects where it was, you know, all of that rocket science, so to speak, gets embedded under the hood. And the decision makers, they’re not even going to an expert anymore to work with it. It’s just happening at their fingertips. They’re getting almost instantaneous looks at distributions of potential future outcomes and then being able to make their decision about whether to go forward or not

Tyler Ludlow: [00:20:01] So, I think the availability of the data, like as you asked your question, I was thinking how a company that I used to work at, a pharma company. Every drug that we had, every molecule that we had for every potential disease that it might be efficacious in, we would do an assessment of the likelihood of it being able to clear each of its clinical study hurdles on its way to potentially being approved. And so, it’s an assessment about the future.

Tyler Ludlow: [00:20:33] And historical data in the past might be informative, but there’s a lot of subjective information about current science, regulatory stuff, and all sorts of things that we’re looking towards the future. One reason why we relied so much on subjective assessment in that process is because there wasn’t available data to be able to aggregate. That’s happening. That’s changing in more and more places where you get the data available. And then you have the computational power to make sense of it in a timeframe that’s useful for the decision maker. I think those are some of the big keys.

Mike Blake: [00:21:09] You know the Monte Carlo tools are now so powerful. And I found out with my clients to be so eye opening. I’m fortunate, I kind of made a commitment to learn that kind of modeling a long time ago. And in addition to having it sort of generate referrals for my competitors who aren’t really very comfortable doing that. When you are able to show a client not a static outcome, like a forecast, for example, or three or four forecasts based on best case scenario, worst case, middle case, scenario. That stuff drives me crazy. But instead, with Monte Carlo, you’re able to show people a full range of potential outcomes. And literally show an image that paints a picture of the distribution to show kind of the relative trade=off between likelihood of outcome and extreme amount of outcome, basically.

Mike Blake: [00:22:12] And at first my client thought it was witchcraft. But once I sort of explained to them that, “No. It’s not witchcraft. But it is different.” There’s just so much there. And I don’t think Monte Carlo simulation and the tools that enable it, they don’t get enough credit in terms of how much that can and is starting to revolutionize decision making.

Tyler Ludlow: [00:22:36] Yeah. Yeah. Dead on. And as you were talking, I was just thinking, “This is just timely.” Just last night three of my boys were playing Risk together, 19-year-old, my 14-year-old, and my nine year old. And a week or so – it may have been during this conference that I mentioned that was attending. You know, we were looking all this at remodeling stuff. And I had this idea that I should teach my kids just the concepts of Monte Carlo simulation. And I thought, it’s been a little while since we played a game of Risk. I’ll teach them to use it in Risk. And I’ll show, “Hey, you can look at these different strategies. Should I attack one country to the other? There’s a best case. There’s the worst case. There’s an average.” But it’s really the distribution of potential outcomes that you want to make your strategy based off of.

Tyler Ludlow: [00:23:23] And so, it just so happened they started their own game last night. And so, they’re partway through when I walked in. And I said, “Hey, guys. I’m going to interrupt your game a little bit. I’m going to teach you this thing called Monte Carlo simulation.” We homeschool our kids so they’re okay with a little bit of mom and dad interrupting life to do some teaching. So, we did that. And we talked, like, 15, 20 minutes. I just gave them the concepts. I showed them the loop sheets engine. That was a very light Monte Carlo engine. And they all got it. In fact, my nine-year-old was the most excited about it because he usually gets pounced on by his older brothers when he plays. But he was like, “I can have this little magic crystal ball type spreadsheet that can give me an idea of how successful I might be. That’s really cool, dad.

Tyler Ludlow: [00:24:11] So, it went better than I thought it would. But it made me think kind of like your last comments, you know, as we keep moving forward and people become more fluent in these sorts of techniques and data and in the use of it, even if they’re not a data scientist, just the usage of it, I think it will dramatically inform and increase the quality of our decision making.

Mike Blake: [00:24:35] So, what is it that makes data big? How did data go from being data to big data?

Tyler Ludlow: [00:24:42] Good question. Well, certainly back to maybe a little bit of this availability piece and the ubiquitousness of that availability. A lot of it having to do with databases becoming more proliferated in all different areas of our business. Things being more trackable so that they leave behind a database trail. And then the ability to share that data between systems. I mean, even just the analysis that we’re talking about doing, even if that analysis was possible processor-wise, and the data existed to do it with, you still have to then get the data into the system that’s going to do the analysis.

Tyler Ludlow: [00:25:27] And whether that’s an engine like Excel or add-ons into it or it’s a bespoke piece of software, the interoperability – so the availability, the ubiquitousness of that, and the interoperability of that, sharing of that data – to get it to the points where it’s gets closer to that point in time where the decision is being made or being looked into. To me, those are some of the key things that had it go from data to big data.

Tyler Ludlow: [00:25:58] I think one of the big challenges is how do you make big sense from big data? Now, we’re swimming in it. We’re swimming in this stuff. And how do you then use that in a timely fashion to actually make sense of it where it’s not a block box. Where you understand the story that’s being told. And you could communicate to somebody else this is why we’re doing it this way. As opposed to just, “Hey, this machine told me I don’t know that type things.

Mike Blake: [00:26:27] Can every business benefit from using data to drive decisions or maybe using it more than they already do?

Tyler Ludlow: [00:26:39] So, I think the answer is yes. But that’s kind of the answer that most people would expect. But then I think the cynics are rightly so in thinking, “Really? Like, everyone? All of us? Even some of these small entrepreneurs, small business folks?” Which, I think, that sort of pushback is good. So, I think the answer is yes in the right way.

Tyler Ludlow: [00:27:04] One of the biggest challenges, I think, we have in smaller organizations down to our personal lives – I think that’s the smallest organization, me and my individual life. One of the biggest challenges, I think, we have is learning how to press the pause button and reflect a little bit before we make a decision. And not just be in the flow of everything else that’s going on. And creating an opportunity like almost creating that fork in the road. And then saying, “Hey, I’m going to do something about it.” Sometimes in the moment when we’re going down the river, we don’t have the ability to necessarily make – take much time and make a decision about which fork in the river we’re going to go down just because of how fast the current is.

Tyler Ludlow: [00:27:54] So, in the moment, I think, there’s one answer about when is it appropriate to use big data and when do you just not have the time or the resources to make it makes sense. But the frequency with which it is useful goes up if we learn how to press the pause button. If we learn to sort of pre-think some of our decisions in a more strategic fashion. Rather than being so reactionary when they actually come up. And so I think in times like this, we get have a little bit of time to reflective. It provides more of an opportunity to go out and get your hands on and do something with that big data. And then once you’ve kind of pre-made that strategic decision, it might pop up here there, here there as you’re running down the river, so to speak.

Mike Blake: [00:28:38] You know, I think that last point is really smart. And I know we didn’t bring you on here to talk about the psychology of decision making. And I’m going to make a topic out of that at some point. But that pressing the pause button before you make a decision, I think I found to be so helpful. If there’s one thing that I’ve learned over my career that has made me a better decision maker, is to push pause and realize that most decisions I need to make in business are not snap decisions. Nobody expects me to make a snap decision. And there is something to taking a morning, or an afternoon, or sleeping on something, or even a weekend to make a decision that just leads to much better – just better outcomes.

Tyler Ludlow: [00:29:26] Yeah. I remember I was approached to help develop a training for, like, 3,000 thousand employees at large companies to work at. And the whole point of that training, it wasn’t around how do you make really big strategic decisions. Which was the normal place that my day job was. It was within the organization. It was about how to help employees think about just taking 15 or 20 minutes to stop and just jot down a few notes. Think through or a little bit of reflection before making that next sort of day to day – thoughtful day to day decision. So you’re absolutely right, learning to be able to do that is one of the biggest challenges. Having a great decision process is fantastic. But if you never take the time to actually deploy it, you’re missing out on it’s value.

Mike Blake: [00:30:19] Yeah. I mean, it’s rare in business that you really have to make wady snap decisions like that. We’re not in the military, so we don’t have to start moving troops around, otherwise people die. It’s like, “Okay. Well, this problem is going to be here.” As long as not using it to avoid the problem, right? There’s something to be said for sort of taking your time and perspective and adding some intellectual capital.

Mike Blake: [00:30:46] One of the things I hear about data and I hear people offer a lot of misgivings – I’m somewhat sympathetic to this argument – is that complete data is almost never reality. And can you fall into a trap of striving to collect that last bit of information that you just never actually make a decision? And then what’s that inflection point? Can you talk through what that inflection point kind of looks like or even feels like? Or you just need to say, “Okay. I’ve got enough. I’m never going to get a sure thing.” But in terms of kind of cost benefit, this is as much as I’m going to get. How do you figure that out?

Tyler Ludlow: [00:31:35] So, yeah. Great question. And I think my answer to it all come from, essentially, just building on the previous little discussion point that we had about pressing the pause button. Or the language that we use is to declare a decision. So, when you declare that decision, there’s some time that you take to say, “What’s my overall objective here? What am I trying to achieve? What are the alternatives I have on the table?” One of the biggest mistakes that people make is that they’ll frame up decisions as being, “Do I do this? Yes or no. Should I do X or Y?” Rather than being able to go sort of a step above that and say, “You know what? How do I frame these questions so I can look at a myriad of alternatives?

Tyler Ludlow: [00:32:24] One of the other mistakes that folks make is that there’s sort of some descriptive titles here. People tend to be alternative focused in their decision making rather than value focused. And what that means is, if you’re going to buy a car or something, you show up at the lot and you start looking at the alternatives, the vehicles that are available to you. And you start looking at the differences between them, horsepower, miles per gallon, leathers, whatever, the trim packages, whatever they have.

Tyler Ludlow: [00:32:56] Rather than being clear about what it is that you’re looking for, what’s important to you. Going in and only starting to look at the value focused side of it. And only going in and saying, “Okay. This is what we’re looking for. How do the options compare?” Even to the point where you’re saying, “I only want to look at options that meet these criteria.”

Tyler Ludlow: [00:33:17] So, when it comes to the data, I think the connection there is that – I’ll give an example aside from car buying. One is apropos. We work with all these kids. We’ve got a bunch of teenagers. And we were looking at another vehicle for the kids, primarily, to drive. So, I’m looking at getting a used vehicle. And I’m trying to think, “Well, what is it that we’re looking at?” If I open the Auto Trader app, there’s a couple hundred thousand vehicles. So, I specify and it needs to be under 150,000 miles. It needs to be $7,000 or less. It needs to have four or five criteria. And from that, we ended up with 14 cars that were nearby. And so, that was really easy then to start sifting through.

Tyler Ludlow: [00:33:58] And I’m not distracted by all of the other pieces of information about this vehicle. I’ve been thoughtful and say, for us, it’s the kids driving. So, it’s miles per gallon because we want them to get to good places. We might use it on long tripe, so we’re looking for leather seats for comfort. And I didn’t want it to break. I wanted it to be cheaper, but not start breaking down the next month, so some limit on the number of miles. And everything else beyond that was not all that important.

Tyler Ludlow: [00:34:28] So, I think that the first key to not being overwhelmed with data and decision making and the wrong one and getting too much is being really clear about what’s important to us. What are the criteria that we’re going to use to make the decision? And those are the only things I needed to go and gather data about or the unknowns that affect that data. I might go, can do some market research to forecast my revenue, which is going to impact my profit. And that’s what I’m basing my decision on or something.

Tyler Ludlow: [00:35:00] So, I think one is gaining clarity of those value criteria ahead of time. So, people that market stuff, like back to the car buying example, the sales guy on the lot is going to want to tell me up and down about these cars. I really only care about the information that matters to me helping to distinguish between my preferred alternative. I don’t really need all the other information. I just need my stuff. So, I think the biggest key is to be clear about our value criteria ahead of time, so that we don’t get distracted with all of the possible data that’s out there. We zero in on what’s really important to us.

Tyler Ludlow: [00:35:40] And then we get clear about saying, “Hey, is the cost of going out and getting that extra data, is that worth the additional insight that it might provide?” And the answer is not always yes. We tend to sometimes take comfort in saying, “Oh, I’ll just go get more data and more data and more data.” Even if it is data that informs my value criteria. It might not be worth it in the time or the cost that it takes to get it relative to the benefit of the additional insight that it might provide.

Mike Blake: [00:36:09] So, on the flip side of this question, I want to ask, is there value to even having a relatively small amount of data? Let’s say that you’re – I don’t know – a food truck. And you may have a very limited amount of data. Perhaps no more than simply your receipts in your inventory. And maybe you have a little bit more. But can good decisions be made on a small amount of data? Or maybe better put, on a fairly incomplete data set.

Tyler Ludlow: [00:36:46] Yes. Yes, they can. And as you’ve kind of alluded to, sometimes that’s all you have. There are some times that that’s all you could reasonably get your hands on or might be affordable to get your hands on, so to speak. And I think this is where coming back to, again, sort of framing up that decision. One of the next pieces of that is saying, “Well, what are the key unknowns that could really drive my outcome scenarios to be really good or really bad?” Like, we talked about this Monte Carlo simulations that range with its potential outcomes. So, what are the factors that really are key to that?

Tyler Ludlow: [00:37:25] So, I’ll give you an example. Years ago, I used to work for a company that did a lot of home, personal care, and food products. And so, some of those would be manufactured in big warehouses. So, we might have a huge product launch. I mean, we’re working on a product launch of a new laundry crystal. So, it was something. It wasn’t sort of a laundry powder nor was it the liquid. It was these crystal things. They were new. They were looking onto this. And it required a new manufacturing line. So, that huge capital expenditure was in the hundreds of millions of dollars. And as you looked at the overall revenue for the project, that was impactful. But it actually had a very – because that was very controlled, we knew a lot about it, it had a very small range of uncertainty around it. Whereas, the range of uncertainty around our market share was much more uncertain.

Tyler Ludlow: [00:38:17] And so, for us to go out and get that data was even a small bit would be super helpful. Whereas, the data on the CAPEX side didn’t provide sort of the benefit or as much benefit. So, having a clear idea of what are the key factors that could really swing my outcomes in one direction or the other. Again, that’s important to know beforehand. And then if you have one of those key factors that you have, even just a little insight on, a little data can go a long way. I mean, if you know nothing about something happening or not, you essentially have a 50-50 chance. But if you just get a little data that helps you to know, hey, it’s more 60-40 than 50-50. The relative value of that uncertainty, you’ve just shrunk that uncertainty by 20 percent. So, that relative value of that little piece of information can be super valuable.

Mike Blake: [00:39:18] So, one of the things I’m sure our listeners are concerned about and I’ve asked before is, “Look, this sounds great. But I don’t have Tyler’s massive education and data analytics. I don’t even have Blake’s sort of back of the envelope iPhone calculator level of data analytics.” Do you need to be a statistician or have one on your staff sort of full time in order to use big data?

Tyler Ludlow: [00:39:49] No. No – I mean, yes. This goes back to the question of should every company use it, right? If you can pick and deploy, there will be times where you want to invest more heavily in it. And times, where you invest less, I believe. And this goes back a little bit to being able to press the pause button and insert, maybe, some strategic decisions. When the time is right, you might buy into it a little bit more than not. But the basic process of being able to be recognizing how to plug data in, how it can create value, give you insight, in particular about unknowns into the future, that sort of process and principle can always be applied.

Tyler Ludlow: [00:40:30] One of the things that we teach in our workshops is how to use something that we call decision archetypes, which is a way to say there’s these simple patterns that show up over and over again in decision making that hinge on these uncertainties. And if you can just start to get a read on the ballpark, sometimes all you really need to know to make the decision is which side of the fence you’re on. You don’t necessarily know how far away from the fence you are to an exact team. At times, it’s nice to know that exact distance from the fence. But as long as I know which side of the fence I’m sitting on, then I know how to decide and how to move forward.

Tyler Ludlow: [00:41:11] And so, sometimes, just like you’re talking just a little bit of data or a little bit of – if you’re going back to your question was about, “Hey, do I need all of the analytical chops?” No. Having a process that allows you to do a little bit quickly could take and just – you know, got to take a little bit of learning. But it’s not overly complex, no.

Mike Blake: [00:41:31] We’re talking with Tyler Ludlow of Decision Skills Institute. And we’re sort of running out of time here. But a couple of questions I want to make sure we get to. One is, if I’m a small company, you know, I have limited resources. What are some tips to, maybe, at least amp up my data access or collecting game? Are there some easy things maybe a lot of companies could be doing that are not in order just to, maybe, capture more data they already have or access data, maybe, they don’t know exists? It doesn’t completely upend their entire cost structure.

Tyler Ludlow: [00:42:11] That’s a good question. I’m going to answer it in a slightly – I hope it isn’t in a field to dodging the question to your listeners. I want to say, first, I think the key is to be thoughtful about the decisions that you currently make. The bigger ones, the ones that you’re already taking some time and thought for. And to take the time to say what bits of data or information, if we knew better, might really impact our ability to make that decision in a more quality manner.

Tyler Ludlow: [00:42:48] This goes back to maybe sort of the alternative focus versus value focus bit. Before you start just collecting data, because that’s the style and the fad, I think having clarity about what data would be most meaningful is probably the first thing. And then you can set some very simple strategies to start with of being able to either collect or get your hands on that specific data at the right time. Especially if you’re a small business, and we think about collecting data off of your own processes, that can be an expensive sort of thing to put in a program, a collection program like that. Let alone in the moment. Sometimes it takes longer to do a process in a way that it’s completely trackable afterwards. So, those are investments that you’re making.

Tyler Ludlow: [00:43:39] You want to make sure you’re not doing those just because of fad. And because, “Hey, I know that if we start collecting this data, it will give us insight about this unknown.” And that can really drive our insight into potential outcomes in the future in which way we might go or things going forward. So, that would be my sort of – it’s a bit dodging the answer, but I would start with the bits of information that would be most useful.

Mike Blake: [00:44:03] I don’t think it dodges the answer. I mean, at the end of the day, kind of restating the answer back to you, I think, the answer is you may have to spend some money. Make an investment to extract the data that you already have. But it doesn’t sound like it’s a binary discussion where you either spend no money on it or you spend millions and millions of dollars on it. You can sort of snipe this and decide what data is the most important. And it could be, for some companies – you tell me if I’m wrong – some companies, just one data point or one data set makes all the difference.

Tyler Ludlow: [00:44:41] Yeah. Yeah.

Mike Blake: [00:44:42] Right? And that’s the leverage part you talked about.

Tyler Ludlow: [00:44:44] Absolutely. Absolutely. And I would say that – maybe building onto this – one of the most common themes that I tried to drive home to people when we do teaching and training and workshops and whatnot is that, we know more typically than we think we know about how things might be in the future. So, often, whether it’s scientists or whoever, I start working with someone to help make a decision, it will be clear that it kind of hinges on this one unknown. I’ll start asking about it and the response is, “Well, we don’t know, it could be anything.” Well, that’s true. What would be the height of the next person to walk through the door? Well, it could be anywhere.

Tyler Ludlow: [00:45:19] But you know what? I know it’s probably less than seven feet tall and more than four feet tall. And I could probably still go in narrower and narrower down there. And we tend to know more than we allow ourselves in first pass to think we know about something. And oftentimes just starting to put some reasonable boundaries on things, we realize we can get it into a space where we can then start deriving some insights about what we do. Rather than just saying, “Well, it could be anything. We don’t know until we bought some market research,” or whatever it might be. So, a lot of times you’ve got some of that insight just in our minds – in our heads because of our expertise and our experience.

Mike Blake: [00:45:56] Tyler, we are running out of time. And I have to let you go and do your many things. But I’m sure there are questions that our listeners have out of this discussion where they like to, maybe, ask you and get some expertise on it. Would you be willing to share your contact information if anybody wants to ask your question?

Tyler Ludlow: [00:46:13] Absolutely. If you want to follow up with me directly, my email is just Tyler@decisionskillsinstitute.com.

Mike Blake: [00:46:24] Well, great. That’s going to wrap it up for today’s program. I like to thank Tyler Ludlow, Decision Skills Institute, so much for joining us and sharing his expertise with us. We’ll be exploring a new topic each week, so please tune into so that when you’re faced with your next decision, you have clear vision when making it. If you enjoy this podcast, please consider leaving a review with your favorite podcast aggregator. It helps people find us, so that we can help them. Once again, this is Mike Blake. Our sponsor is Brady Ware & Company. And this has been the Decision Vision Podcast.

Tagged With: Brady Ware, Brady Ware & Company, business decisions, data, Decision Skills Institute, Decision Vision, decision-making, decisions, making decisions, Michael Blake, Mike Blake, Tyler Ludlow

“How a Fractional Chief Operating Officer Helps Businesses,” with Cary Matthews, Opal Partners Group

July 15, 2020 by John Ray

Opal Partners Group
North Fulton Business Radio
"How a Fractional Chief Operating Officer Helps Businesses," with Cary Matthews, Opal Partners Group
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“How a Fractional Chief Operating Officer Helps Businesses,” with Cary Matthews, Opal Partners Group (North Fulton Business Radio, Episode 259)

Opal Partners Group Founder Cary Matthews joins host John Ray to discuss the value a fractional chief operating officer brings to a business, including helping scale, tackling vital operational projects, and more. “North Fulton Business Radio” is produced virtually by the North Fulton studio of Business RadioX® in Alpharetta.

Opal Partners Group, LLC

Opal Partners Group, LLC (OPG) is an operations consulting firm. They work with business owners to ensure all aspects of their operations are sound and aligned with their strategic and short-term goals.

They break down client challenges into three levels of the operations hierarchy: Process, Structure, and Strategy.

From younger companies that need to add structure and process to support their growing organization to more established firms that need to solve a singular challenge, OPG can help.

For a company struggling with identifying the root of their challenges,  Opal can perform an operations audit to help hone in on the areas that need improvement.

Cary Matthews, Managing Partner, Opal Partners Group

Prior to starting OPG, Cary was COO at Trextel, LLC, a multi-technology solutions provider in the Atlanta area that performed installation, project management, and managed services for Fortune 500 companies servicing their edge networking.

In that role, Cary led the project management, support services, accounting, and human resources departments.

At Trextel, he restructured the project management and support services teams to increase employee utilization and efficiency, reduced time to invoice, improved cash flow through new vendor agreements, and formalized employee coaching and other human resources practices.

Cary earned a Bachelor of Electrical Engineering and a Master of Business Administration, both from Auburn University.

Activities include serving as a member of the MBA Advisory Board for Anderson University, board member and treasurer for Vision USA, and a member of Vistage International.

He has taken professional development classes at MIT and Georgia Tech.

Point of Contact for Cary Matthews

Company website

LinkedIn

Questions/Topics Discussed in this Show

  • What is a fractional COO? 
  • What are the characteristics of companies who hire fractional executives? 
  • What types of problems does Opal Partners help clients solve? 
  • Operations can be vary from industry to industry.  How does that impact how you help your clients? 
  • What are some of the most common questions or challenges clients bring to you? 
  • From an operations perspective, how has the pandemic changed how companies operate? 
  • What is the biggest takeaway or lesson learned that businesses should be aware of going forward? 
  • How has the rapid move to remote work arrangements affected companies and their operations? 

North Fulton Business Radio” is produced virtually from the North Fulton studio of Business RadioX® in Alpharetta. You can find the full archive of shows by following this link. The show is available on all the major podcast apps, including Apple Podcasts, Spotify, Google, iHeart Radio, Stitcher, TuneIn, and others.

Renasant Bank has humble roots, starting in 1904 as a $100,000 bank in a Lee County, Mississippi, bakery. Since then, Renasant has grown to become one of the Southeast’s strongest financial institutions with over $13 billion in assets and more than 190 banking, lending, wealth management and financial services offices in Mississippi, Alabama, Tennessee, Georgia and Florida. All of Renasant’s success stems from each of their banker’s commitment to investing in their communities as a way of better understanding the people they serve. At Renasant Bank, they understand you because they work and live alongside you every day.

Tagged With: Cary Matthews, chief operating officer, COO, fractional chief operating officer, fractional COO, fractional executives, John Ray, North Fulton Business Radio, Opal Partners Group, virtual chief operating officer

Jacqueline Grant, The Management Academy

July 15, 2020 by John Ray

Jacqueline Grant
North Fulton Business Radio
Jacqueline Grant, The Management Academy
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Jacqueline Grant

Jacqueline Grant, The Management Academy (North Fulton Business Radio, Episode 258)

Jacqueline Grant joins host John Ray to discuss why now is a great time for experienced corporate professionals to start their own consulting business, how to determine what consulting services you can offer, and much more. “North Fulton Business Radio” is produced virtually by the North Fulton studio of Business RadioX® in Alpharetta.

The Management Academy

The Management Academy offers client assessment, individual achievement plans, individualized coaching, one-on-one tutoring, coaching and consulting,

They offer coaching in:

  • Project Management
  •     PMP & CAPM
  •     Scrum & Agile
  •     Risk Management
  • Business & Marketing Management
  •     Sales & Marketing
  • Information Technology Management, and
  • Healthcare Information Management

The Project Management Office (PMO) has a team of Subject Matter Expert Consultants who contribute to client projects with detail-oriented professionalism. Consultants specialize in the areas of IT,  Construction, Engineering, Product Development, Marketing, Real Estate, Healthcare, Corporate Communications, Talent Acquisition, Business Development, Entrepreneurship, ​​​​​​​and many more. They have extensive experience in project management, business development, process improvement, technology infrastructure and career coaching strategies. They can design a step-by-step, cost-effective plan for clients to achieve optimum ongoing productivity for career planning and professional development.

To learn more, visit the company website.

Jacqueline Grant, MBA, PMP, SMC, SPOC, SCT, AEC, SCMS-P, SCCS-P

Ms. Jacqueline Grant is Founder & Director of The Management Academy, LLC (TMA) and its subsidiary, the Women’s Consulting Business Summit. Her company serves entrepreneurs, small and large businesses, providing full circle business management consulting and professional development programs, courses, workshops and seminars. The focus of TMA is to provide its clients with current project management, business, marketing, leadership, career development courses and activities, to promote personal growth and professional advancement.

As a professional trainer, speaker, author and certified Project Management Professional (PMP), Jacqueline’s passion and enthusiasm for empowerment and life-long learning are the key elements which make her effective with her clients. She is the author of the upcoming, “Start Your Consulting Business NOW!” as well as “What to Expect When Taking the PMP Exam” and “Where are the Risks in Your Organization?” Ms. Grant serves on the Advisory Board of Gwinnett Technical College’s Business Division. She also successfully served a two-year term as a leadership board member of Project Management Institute (PMI) Atlanta Chapter, where she was the VP of Professional Growth.

Ms. Grant possesses over 20 years of experience working with several national non-profit organizations and substantial for-profit corporations, previously having worked as Director of Marketing for a New York based HMO, Consultant for the National Headquarters of the Girl Scouts of the USA and as Executive Director of a regional YMCA, where she was responsible for 13 locations.

Ms. Grant has provided business management and project management training to employees of the corporate headquarters of Home Depot, Chick-fil-A, Coca Cola, as well as ATT, Verizon, and HP, to name a few. She has an extensive background in corporate communications, marketing, public relations, sales, and business development, across a number of business verticals. Her expertise lies in the areas of strategic development, recruitment, community development, vendor relations, and budget development/administration. This skill set has successfully achieved significant corporate goals and objectives, which increased profitability and visibility for a variety of businesses.

Ms. Grant is a graduate of Syracuse University, with a bachelor’s degree in Psychology and a minor in Communications. She is also a graduate of Capella University, with a Masters in Business Administration. She specialized with a double major in Project Management and Information Technology Management and earned a “Graduate with Distinction” honor. Ms. Grant is married with two children.

Point of Contact for Jacqueline Grant

Company website

LinkedIn

Twitter

Questions/Topics Discussed in this Show

  • How to use the knowledge and experience you already have to start your online consulting business
  • Transitioning successfully through job loss by taking control of your time, dollar & destiny
  • What has always been on your heart or mind to do… someday? Today is that day!
  • How to determine what you can offer the world as your own business venture
  • How to position your knowledge and expertise as an authority for your new business
  • How to REALLY network in today’s online environment
  • How to fill the gaps in your own knowledge or business with your sphere of influence members
  • What’s your WHY and how to use it to generate business

North Fulton Business Radio” is produced virtually from the North Fulton studio of Business RadioX® in Alpharetta. You can find the full archive of shows by following this link. The show is available on all the major podcast apps, including Apple Podcasts, Spotify, Google, iHeart Radio, Stitcher, TuneIn, and others.

Renasant Bank has humble roots, starting in 1904 as a $100,000 bank in a Lee County, Mississippi, bakery. Since then, Renasant has grown to become one of the Southeast’s strongest financial institutions with over $13 billion in assets and more than 190 banking, lending, wealth management and financial services offices in Mississippi, Alabama, Tennessee, Georgia and Florida. All of Renasant’s success stems from each of their banker’s commitment to investing in their communities as a way of better understanding the people they serve. At Renasant Bank, they understand you because they work and live alongside you every day.

Tagged With: authority, consulting, consulting business, Jacqueline Grant, John Ray, network, North Fulton Business Radio, online consulting business, The Management Academy, women's consulting business

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