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“Managing People in a Crisis,” An Interview with Chris Mixon, Synovus Bank

July 2, 2020 by John Ray

Chris Mixon
North Fulton Business Radio
"Managing People in a Crisis," An Interview with Chris Mixon, Synovus Bank
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Chris Mixon

“Managing People in a Crisis,” An Interview with Chris Mixon, Synovus Bank (North Fulton Business Radio, Episode 251)

As a pandemic hit, Chris Mixon’s loan operations team suddenly was scattered and working remotely, followed quickly by literally thousands of PPP loans which had to be processed. The inspiring response of Chris and his team to these challenges is the subject of this edition of “North Fulton Business Radio” with host John Ray.  “North Fulton Business Radio” is produced virtually by the North Fulton studio of Business RadioX® in Alpharetta.

Chris Mixon, Sr. Director of Loan Operations, Synovus Bank

Chris Mixon is a career banker who has worked in a variety of different roles. Most recently, Chris was the Market Executive for Synovus in Northeast Atlanta but in 2019 accepted a role as the Senior Director of Loan Operations for the company.

He has temporarily retired from coaching youth football, but has recently obtained his level 3 certification as a Girls US Lacrosse coach. Chris lives in Alpharetta with his family and is involved in GNFCC, North Point Community Church, and the Alpharetta Lacrosse Feeder Programs.

Synovus Financial Corp. is a financial services company based in Columbus, Georgia, with approximately $51 billion in assets. Synovus provides commercial and retail banking, investment, and mortgage services through 300 branches in Georgia, Alabama, South Carolina, Florida, and Tennessee. Synovus Bank, a wholly owned subsidiary of Synovus, has been recognized as one of the country’s “Most Reputable Banks” by American Banker and the Reputation Institute. Synovus is on the web at synovus.com, and on Twitter, Facebook, LinkedIn, and Instagram.

Questions/Topics Discussed in this Show

  • What does a director of loan operations do in your bank?
  • And is that done in North Fulton?
  • PPP Loan Program: Timing, clients served, dollars loaned
  • So operationally, what did your team have to do to achieve this?
  • Who was doing the actual work in the program?
  • What are you most proud of about Synovus’ PPP campaign?
  • More on the results of Synovus’s PPP loan activity can be found here.

North Fulton Business Radio” is produced virtually from the North Fulton studio of Business RadioX® in Alpharetta. You can find the full archive of shows by following this link. The show is available on all the major podcast apps, including Apple Podcasts, Spotify, Google, iHeart Radio, Stitcher, TuneIn, and others.

Tagged With: Chris Mixon, John Ray, loan operations, loan processing, North Fulton Business Radio, PPP, PPP loans, Synovus Bank

Decision Vision Episode 72: Should I Leverage Blockchain in my Business? – An Interview with Linda Goetze, Blockchain Chamber of Commerce

July 2, 2020 by John Ray

blockchain in my business
Decision Vision
Decision Vision Episode 72: Should I Leverage Blockchain in my Business? - An Interview with Linda Goetze, Blockchain Chamber of Commerce
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blockchain in my business

Decision Vision Episode 72: Should I Leverage Blockchain in my Business? – An Interview with Linda Goetze, Blockchain Chamber of Commerce

How can blockchain lower my costs? What’s the risk? On the other hand, how does blockchain lower my risk? Linda Goetze, President of the Blockchain Chamber of Commerce, answers these questions and much more with “Decision Vision” host Mike Blake. “Decision Vision” is presented by Brady Ware & Company.

The Blockchain Chamber of Commerce

The Blockchain Chamber of Commerce, Inc. (BCC) is an international association supporting the emerging blockchain, distributed ledger technologies, and crypto currency industries. BCC is a membership-based organization comprised of professionals, individuals, corporations, blockchain companies, vendors, partners, non-profits and government agencies.

MISSION: “Awareness – Adoption – Advocacy” Their mission is to raise awareness, facilitate adoption, and insipire advocacy in 3 core areas: a) blockchain for commerce b) blockchain for consumers c) blockchain for careers

CHALLENGES (SOLUTIONS):

1) AWARENESS: Blockchain technology and crypto currencies are new and are cumbersome to understand. The mainstream community is entering into this market and needs to be aware of the risks, challenges, and rewards. (EDUCATION, EVENTS, COACHING, NEW CHAPTERS)

2) ADOPTION: Millions of individuals and new companies will join the blockchain ecosystem; new startups, new careers, or investors. Standards and best practices are needed.

3) ADVOCACY: a) Blockchain industry needs a proper balance of regulations for technological advancements, prevention of market scams, and protecting individual and corporate privacy/rights. (SMART REGULATIONS, INDUSTRY ORGANIZATION, DECENTRALIZED SOLUTIONS)

The https://blockchainecosystem.io/ platform is an initiative of the Chamber and a place for the community to organize, be seen, and collaborate.

Linda Goetze

Linda Goetze, M.Ed., is the President and CEO of the Blockchain Chamber of Commerce and has served on the Blockchain Association Board of Directors. An educator and connector, Linda has been engaged with blockchain technology since 2012. A member of Mensa and CEO of Balancing Health, Linda helped establish the Atlanta Neurotherapy Institute after spending 13 years as an award-winning educator. An advocate for the safe mass adoption of blockchain and cryptocurrencies, she led the team that launched the BlockchainECOsystem.io platform to give the community a place to get rewarded for their contributions in a synergistic environment (where privacy is respected.) Proud mother of twins birthed as the Bitcoin whitepaper was completed, she is passionate about cutting edge technologies, her family and her favorite charity, BloomintheDark.org.

Michael Blake, Brady Ware & Company

Mike Blake, Host of the “Decision Vision” podcast series

Michael Blake is Host of the “Decision Vision” podcast series and a Director of Brady Ware & Company. Mike specializes in the valuation of intellectual property-driven firms, such as software firms, aerospace firms and professional services firms, most frequently in the capacity as a transaction advisor, helping clients obtain great outcomes from complex transaction opportunities. He is also a specialist in the appraisal of intellectual properties as stand-alone assets, such as software, trade secrets, and patents.

Mike has been a full-time business appraiser for 13 years with public accounting firms, boutique business appraisal firms, and an owner of his own firm. Prior to that, he spent 8 years in venture capital and investment banking, including transactions in the U.S., Israel, Russia, Ukraine, and Belarus.

Brady Ware & Company

Brady Ware & Company is a regional full-service accounting and advisory firm which helps businesses and entrepreneurs make visions a reality. Brady Ware services clients nationally from its offices in Alpharetta, GA; Columbus and Dayton, OH; and Richmond, IN. The firm is growth minded, committed to the regions in which they operate, and most importantly, they make significant investments in their people and service offerings to meet the changing financial needs of those they are privileged to serve. The firm is dedicated to providing results that make a difference for its clients.

Decision Vision Podcast Series

“Decision Vision” is a podcast covering topics and issues facing small business owners and connecting them with solutions from leading experts. This series is presented by Brady Ware & Company. If you are a decision maker for a small business, we’d love to hear from you. Contact us at decisionvision@bradyware.com and make sure to listen to every Thursday to the “Decision Vision” podcast.

Past episodes of “Decision Vision” can be found at decisionvisionpodcast.com. “Decision Vision” is produced and broadcast by the North Fulton studio of Business RadioX®.

Visit Brady Ware & Company on social media:

LinkedIn:  https://www.linkedin.com/company/brady-ware/

Facebook: https://www.facebook.com/bradywareCPAs/

Twitter: https://twitter.com/BradyWare

Instagram: https://www.instagram.com/bradywarecompany/

Show Transcript

Intro: [00:00:02] Welcome to Decision Vision, a podcast series focusing on critical business decisions brought to you by Brady Ware & Company. Brady Ware is a regional full-service accounting and advisory firm that helps businesses and entrepreneurs make visions a reality.

Mike Blake: [00:00:22] And welcome to Decision Vision, a podcast giving you, the listener, clear vision to make great decisions. In each episode, we discuss the process of decision making on a different topic from the business owner’s or executive’s perspective. We aren’t necessarily telling you what to do, but we can put you in a position to make an informed decision on your own and understand when you might need help along the way.

Mike Blake: [00:00:42] My name is Mike Blake and I’m your host for today’s program. I’m a director at Brady Ware & Company, a full service accounting firm based in Dayton, Ohio. With offices in Dayton, Columbus, Ohio, Richmond, Indiana, and Alpharetta, Georgia. Brady Ware is sponsoring this podcast, which is being recorded in Atlanta for social distancing protocols. If you like this podcast, please subscribe on your favorite podcast aggregator. And please consider leaving a review of the podcast as well.

Mike Blake: [00:01:09] So today’s topic is showing leverage blockchain in my small business. And blockchain, I think, has been on everybody’s radar screen to some extent for, I’m going to say, at least the last five years or so, maybe a little bit longer, depending on how much the bleeding as you are in terms of technology. And blockchain so far seems to be one of these things that’s always on the horizon. We haven’t really hit that inflection point where a blockchain appears to be everywhere. Although, I’ll bet you, it is more prevalent than we realize. It’s just not one of those things that you drive by somebody’s office building and say, “Hey, they’ve got a blockchain.” So it’s not necessarily all that visible, right?

Mike Blake: [00:01:55] And the media’s attention only lasts for so long, right? They’re only going to really get behind and publicize something for so long. And they don’t really like gradual improvements or gradual incarnations or intrusions upon the status quo. They like to report the Big Bang because that’s kind of what grabs headlines and click-throughs and so forth. But it’s a mistake to think that blockchain, I think, has gone away. It’s not going away. It is, I believe, much more prevalent in Europe and Asia. And in fact, there’s increasing regulation that is requiring blockchain to accomplish certain things in Europe that we do not have in the United States yet.

Mike Blake: [00:02:47] But I promise you, all of the big four accounting firms, all the major consulting firms, continue to have blockchain on their radar screen and continue to train their people on not just the tactical implementation of blockchain, but also that the strategic implications and opportunities that blockchain provides. Because it is coming. But this is one of these things that’s gonna be, I think, top down because the level of knowledge is so specialized. And also because, I think, frankly, blockchain has the biggest monetary impact on large businesses. When you think about one of the applications, say, smart contracts of blockchain, blockchain becomes a lot more interesting if you have 10,000 contracts than if you’re a small business that has four of them. So the fact that you have something that makes four contracts more efficient, “Nuh,” right? That’s not going to get your attention. At least not yet, especially, if it’s a five or ten percent increase of efficiency.

Mike Blake: [00:03:53] But eventually that’s going to become – it’s either going to become law. You’re either going to see either legal ramifications or, in certain cases, large suppliers and customers saying, “I want to do this in blockchain and we just can’t do business together.” Or the cost benefit relationship is going to change. And maybe the cost savings instead of ten percent or 90 percent. And that’s going to have an impact on small businesses wanting to flip over to blockchain.

Mike Blake: [00:04:31] So now, of course, I understand we’re recording this on May 21st, 2020. This likely is not going to be published, I think, until a month later. So mid to late June, if everything kind of holds up. And I understand that everybody here is still, in some way or another, responding to coronavirus. And we’ve published a number of podcasts. I think we’ll do one or two more that talk about specific tactical responses to blockchain. And if you haven’t listened to these, I’d encourage you to do so. We’ve done about five or six of this special episode. And you may find that even now they give you some helpful tips.

Mike Blake: [00:05:16] But a lot of people, whether you agree with it or not – and I know there’s a lot of disagreement out there – are ready, frankly, to put coronavirus behind them and get back to some semblance of normalcy. And I’m not going to comment on whether that’s the right thing or not. I’m not an expert. I can’t tell you whether that’s the right thing or not.

Mike Blake: [00:05:39] But what I do know or, at least, I strongly believe, is that there are a lot of companies that are chomping at the bit to get back to business as usual. To not think about masks, and infection vectors, and vaccine, clinical trials, and constant sanitation, which turns everybody into an OCD patient. But get back to kind of the strategic elements that that make business interesting and stimulating and in some cases fun. And, really, COVID has been fun for, I think, exactly zero people. And so, with respect to this topic, this is sort of a small step in that direction as well.

Mike Blake: [00:06:25] So, I’m well read on blockchain, but I’m hardly expert. And if you’re a listener to this program with any regularity, you know that what we do is we bring in experts. And boy, we’ve got a good one. So, today, joining us is Linda Goetze. Linda is President of the Blockchain Chamber of Commerce. The Blockchain Chamber of Commerce is leading the grassroots effort to bring collaborative connectivity throughout the blockchain ecosystem in order to raise awareness, facilitate adoption, and inspire advocacy for commerce, consumers, and professionals building careers in blockchain technology. Linda, thanks for joining us on the program.

Linda Goetze: [00:07:03] My pleasure, Mike. Happy to be here.

Mike Blake: [00:07:06] So, before I get to the first question, we’re going to have question zero instead of question one because I just thought of something. How long has the  Blockchain Chamber of Commerce been around?

Linda Goetze: [00:07:15] We were established the end of 2017. And if you know your blockchain history, that was right at the peak of the hype cycle. And Abraham Xiong actually was the ideator of the Chamber. And he was actually educating about blockchain technology and cryptocurrencies to people who are coming to classes that he was doing through the Government Contractors Association. And he found that there was a real dearth of good information.

Linda Goetze: [00:07:43] And if you know anything about hype cycles, you know that that’s a lot of people putting out as much noise as they can to get you to look at them and invest in their token, their coin. That was happening in spades in 2017. And because Abe saw that and he was trying to provide quality education to the community that was connecting with him through the Government Contractors Association, he’s like, “Something needs to change. We need to have some trust in source. Some resource base to be able to come to a place for the community to gather.” And that’s how the the Blockchain Chamber of Commerce was born.

Mike Blake: [00:08:20] So, I’m glad you used that term. I didn’t want to use the hype cycle because I didn’t want to, frankly, be pejorative. But I think –

Linda Goetze: [00:08:30] Were very open about it. No worries.

Mike Blake: [00:08:32] But I certainly give – that’s fair. And I think in some ways I wonder if the hype cycle maybe hurt blockchain a little bit because it raised expectations well ahead of where blockchain could reasonably be expected to penetrate industry.

Linda Goetze: [00:08:49] Yeah. The hype cycle is just a natural sequence of events that’s happened in the adoption of just about every new technology. So, it is really part of the adoption cycle. And when you have things hyped up that aren’t true value ads, then, yes, it’s detrimental. Absolutely. But it’s just part of the process. And one of the good things of having a hype cycle and then having, I guess, they called it crypto winter after the 2017, 2018 timeframe it roots out the bad actors. And it shows them for what they are. And then the people that are really doing good things with the technology that continue moving forward and continue building are able to showcase the end result of their work.

Linda Goetze: [00:09:35] And so, the hype cycle is just part of the process of mass adoption. And we’ll have another one, basically, run by the increasing price of Bitcoin that will fundamentally bring a greater adoption. And the goal is to have mass adoption through education. Not through the fear of missing out. Just to share my perspective, we’ve had an issue where fear has been the major driver. And at first, it’s fear of the unknown. People experience that with every new technology. They don’t understand  it. They don’t know it.

Linda Goetze: [00:10:16] Remember when people first used credit cards on the internet? Like, “Wow.” You can just read all the commentaries around that, right? But as people got comfortable with it, then you had mass adoption occur. The same thing, we have fear of the unknown with blockchain. And the only thing that has pushed people past the fear of the unknown is the fear of missing out. So, we actually have two fears at play here. And that’s what drives the hype cycle. People see their buddy 10x-ing in their money and they’re like, “I don’t want to miss out on that.” They don’t have a clue about the technology but they jump in. They’re like, “I’m just gonna get my piece of this action.” And that’s been what we’ve seen.

Linda Goetze: [00:10:55] But I believe that education is truly the key to help us go into mass adoption. Not necessarily having to have the fear of missing out being the motivator. Actually, having people educated about what blockchain is, what value-add it can bring to their business, what level of diversification it can help them bring to their portfolio. There’s so many different value-adds and potential pain points that people need to be educated around, so that they can make informed decisions. And we can have a smoother mass adoption cycle.

Mike Blake: [00:11:32] Yeah, in fact, I would speculate – and you tell me if I’m wrong, but I would speculate that when a FOMO or fear of missing out person jumps into blockchain and then it doesn’t work out, as it probably won’t because they don’t really know why they’re doing it or how to maximize the value once they’re in there. That’s even more damaging to the reputation. Because then you have one person and is, “Ah. You know what? I put X number of thousand dollars into blockchain or a cryptocurrency.” We’ll get into that distinction in a second. “And it didn’t work out, the whole thing is vaporware,” which is grossly unfair, right?

Mike Blake: [00:12:08] That’s like saying, “Well, I got into a plane. I sat in the cockpit. And it didn’t go anywhere.” Well, because you don’t know how to fly. But Bombardier is going to take the hit. So, let’s dive in and sort of level set here. Because blockchain, I’m sure to you it’s second nature. But it is a little bit of a complex concept to somebody, especially if they’re not kind of really into technology, if you know what I mean. I’m sure you know there’s nobody better to define this. So, what’s sort of the simplest, kind of easiest layman’s way to convey blockchain and its value to somebody listening to this podcast?

Linda Goetze: [00:12:50] Well, that’s a great question. And I’m going to assume that the majority of people on this call will have heard or participated in, let’s say, a group text. So, you think about you get a group text. And you can look at it. You can see it. You can forward it. But you can’t pretend that something was sent in that group text that wasn’t actually sent. You can’t make one person think that that was – say, you send – like, you take the text and you switch it around and then you send it to someone who was in the group text previously. And say, “Hey, this is really what happened.” They can look back  at their previous text and go, “You’re totally spinning this. And that’s not what happened.” Anyone in that group text can validate the actual sequence of messages that were sent in that group text. And you can’t pretend it was any different.

Linda Goetze: [00:13:58] So, that’s a little bit what the value of blockchain is, is you have data and it can be transactions, it can be hashes of songs, or evidence that you are the creator of a piece of content. And once it is put into one of these blocks – and I am going to use a kind of a generalized blockchain because there are literally thousands of different blockchains. And they all have variances in how they function. So, I don’t want anyone to hear what I’m saying and be like, “No. That’s not how the theory of blockchain works.” Because they very well may be right. It may not be how the Bitcoin blockchain works.

Linda Goetze: [00:14:42] But the overarching aspect of what makes blockchain blockchain is that there are a series of blocks where each one has the hash of the previous block in it. And there’s a lot of nuances that can go into that. But if you try to change something in any of the previous transactions, everybody who’s in that group text, everyone that’s a node or a validator on that blockchain can say, “Nuh-uh. That’s not correct. That didn’t really happen.” And your attempt to change the past is invalidated and the blocks continue forward.

Linda Goetze: [00:15:25] One of the things that’s a potential pain point is you can put faulty data in to a block when it is originally formed. Okay? So, when I say faulty data, I’m saying, for instance, with the Bitcoin blockchain, one of the first things that was put on it was an article that was talking about the 2008 meltdown. And you could have had someone, instead of putting something that was real news, put in a piece of fake news. And that fake news would have been held immutably in the Bitcoin blockchain for the last 11 plus years. So, it’s an immutable record.

Linda Goetze: [00:16:06] It is a way for multiple parties to interact with each other without having to know or trust each other. They trust the code and how it works. And they work within the rules of that blockchain. So, I don’t know if that was a good explanation or not. But if you understand a group text and you know that, “Hey, everybody knows what really happened and can look back to see it,” that’s kind of how it is with blockchain.

Mike Blake: [00:16:32] I think the group text is a great analogy, right? Because you can’t erase all the records of history. And that’s really the key is that, there’s no one single point of failure that would enable you to call and to question the veracity of the reliability – yeah – the reliability of the information. It’s just there.

Linda Goetze: [00:16:57] The reliability of the information that it’s there. Not necessarily the reliability of the information.

Mike Blake: [00:17:02] Yes. That is there.

Linda Goetze: [00:17:04] The cool thing about that, though, is it gives a really high level of accountability. Because if you are the one that put that information there and it gets proven out as being false, then you can’t pretend you didn’t put it there. It’s on you. So, it does create a level of trust, and accountability, and responsibility within the ecosystem.

Mike Blake: [00:17:32] So, we talked about cryptocurrencies a little bit, what is the difference between blockchain and cryptocurrency such as Bitcoin? I hear those terms often used interchangeably. And I’m not sure that’s right.

Linda Goetze: [00:17:45] Yeah. One of the first things I learned was that blockchain was not spelled B-I-T-C-O-I-N. And that’s a very important distinction to draw. But the Bitcoin blockchain was the first iteration of something built on blockchain that the majority of people have heard about.

Linda Goetze: [00:18:07] There may be some deep devs that might have heard of blockchain previous to that. But that was the first instance that the majority have been exposed to. So cryptocurrencies need blockchain to function. Like, they function on blockchains. But blockchain as a technology does not require cryptocurrencies to exist or to do its job of having an immutable record.

Mike Blake: [00:18:40] If a dollar is a currency, and then we have the Fed and we have the U.S. Mint, is blockchain more like the Fed or is it like the Mint? Just pick one.

Linda Goetze: [00:18:50] I really don’t want to get political on this answer.

Mike Blake: [00:18:54] Well, no. It’s not political. It’s not a question of what they should do. But a question of what their current function is. Right? I mean, they’re not regulating it. But the blockchain effect really issues it and just sort of keeps track of who has what, right?

Linda Goetze: [00:19:10] Right. The blockchain is just the record. Right? So, you can have a blockchain that one person can take. And issue a billion coins on that blockchain. You can have a blockchain like the Bitcoin blockchain that its design enables a deflationary aspect. So, with the Fed, we have an institution that can print dollars at will. With the Bitcoin blockchain, that’s impossible. The code just mandates that only 21 Bitcoin will ever exist.

Linda Goetze: [00:20:03] And we just had the happening that occurred where the block reward that’s given to minors for supporting the Bitcoin blockchain went from 12.5 Bitcoin every ten or so minutes to 6.25. So, it’s actually a deflationary supply that is being provided over time. And that’s something that is just inversely – I mean, it’s so, I guess, polar opposite is the best way to describe it compared to how we’ve seen the U.S. dollar function and the inflation that has occurred with that. It’s a staggering difference.

Mike Blake: [00:20:53] Okay. So, I think when most people think of blockchain, of course, they think of cryptocurrency as the application. Let’s set that aside for the moment. What are some of the more common applications of blockchain aside from a cryptocurrency?

Linda Goetze: [00:21:12] Yeah. That’s a great question, because we have loads of them. There is, in FinTech, a lot of implementations. And to a certain extent you might say that still includes cryptocurrencies because you’re transferring value digitally, quickly using cryptocurrencies. But those can be stable coins. There’s a lot that’s been done in the financial services sector. So, that’s a huge vertical that has been impacted just by the use of the technology, but also using the cryptocurrency side of things.

Linda Goetze: [00:21:48] In agriculture. we actually just did an event the Chamber hosted where AgriLedger was one of the guests. Gen Leveille, I believe, is the CEO’s name, a beautiful lady. That has just worked with Haitian’s to bring their mangoes to market using blockchain technology. And it doesn’t use cryptocurrency at all. But what it effectively did is took farmers that we’re getting about two percent of the value of their mangoes back to them, to getting 20 percent of the final value of the mangoes back to them. Huge positive impacts. Supply chain is a really huge vertical that we’ve seen fantastic impact through blockchain implementation.

Linda Goetze: [00:22:43] And just going digital with the bills of lading is a really key reducer in cost. And really raises transparency and allows for a lot more seamless interaction between parties that may not know each other well or trust each other. You can have smart contracts in place that just put rules around the transaction that if you don’t meet them, then you don’t get paid. And it’s just built into the code. It’s not something that you have to go chase somebody across the world and try to get your money back or force them to pay you. It’s just executed automatically through a blockchain. So, yeah, those are just a couple of avenues. But there’s a lot that I can talk about.

Mike Blake: [00:23:40] So, what was the mechanism? I’m curious about this Haitian mango trade. What’s the mechanism by which blockchain enable the farmers to capture more of their value? Is it because it took the need away for intermediaries? Is that what happened?

Linda Goetze: [00:23:55] The intermediary aspect of it was huge. Yes, they were able to disintermediate the intermediaries. But yeah, it allowed for the payment to everybody in the supply chain at the time of the final purchase. So, if you can imagine how that is a value add. It also was set up in the smart contract to penalize different parts of the supply chain that didn’t meet the requirements that they were supposed to. And there’s certain, like, temperature and timeframes that are mandated by the FDA in regards to food that can be sold in the U.S.

Linda Goetze: [00:24:36] So, any piece in the supply chain that did not manage the temperature effectively or deliver in a timely manner had a penalty that actually gave back to the farmer directly. So, even if their mangoes couldn’t go to market, they at least got that two percent that they would have made in the traditional flow of supply chains. So, to be able to guarantee that you’re going to get at least your two percent, but then have the potential to get 20 plus percent over, it’s going to change a lot of farmer’s lives.

Mike Blake: [00:25:19] So, where are you seeing blockchain? Again, putting cryptocurrency aside. So, I think this is just sort of a different animal. Where are you seeing blockchain have the most impact in the U.S. or, if you prefer, maybe among your Chamber of Commerce members?

Linda Goetze: [00:25:37] I would point to supply chain. Right now, we have – and this is gonna be showcased probably three weeks before this show comes out. The last Thursday of this month, which is May. We are going to be showcasing DFM Data Corp., which is a member of the Chamber.

Linda Goetze: [00:25:55] And a fun story there, you have Michael Darden, who is the president and CEO of that organization. He’s been a member of the Chamber for about a year. But the story starts back in 2004 when he wrote a patent. And that patent defined digital freight matching. It’s been cited over 100 times and it has – I mean, the Walmart’s, the Uber freight’s, the big boys that are doing digital freight matching now all reference back into that patent. And he wrote it after he actually managed the logistics for Coca-Cola during the 1996 Olympics. So, he has an interesting background in supply chain starting with his work with Coke.

Linda Goetze: [00:26:42] And that coming forward, interestingly, he wrote the patent while working for another company. And because he did, the company held that patent. But right at the time, I was initially meeting him a little over a year ago, that patent was reacquired by Michael. And so, it’s one of those things that at the time that he wrote it, there weren’t even cell phones in people’s cars. And he envisioned a time where every driver would have a digital device that could showcase where they were that could allow them to get information about where they should go to pick up their load.

Linda Goetze: [00:27:23] And blockchain really wasn’t a thing that he was aware of. But what he’s come to recognize – and it was neat being part of the process with him – is that he can use blockchain technology to really bring together a brand new marketplace and facilitate the most efficient digital freight matching. And the numbers that we’ve seen, I think we’re going to be able to see a reduction of about 30 percent of carbon emissions by empty trucks on the roads. So, that’s carbon that shouldn’t be being burned. And having efficient matching of those loads to the available drivers that have the certifications for that specific type of load and have the license for the different states and all of that. Those complexities can be managed by the code. And you can have consistent matching of the most efficient combination of driver, tractor, trailer, load. And, yeah, blockchain enables that.

Linda Goetze: [00:28:23] So, it’s definitely one of those if you want to say, “Where have you seen this potential?” I think that’s one of the biggest areas that you’re going to really see a lot of benefit and value add, both for the drivers, for the companies, and for the environment.

Mike Blake: [00:28:45] So, this is probably an unfair question, but I’m in the unfair questions business. And that is, can you think of an application of blockchain that has surprised you? Maybe somebody has done something with blockchain who said, “You know what? Huh. I don’t think that would be something you’d use blockchain for.” But there they are and they’re kind of making a go of it. Is there anything like that out there that you can think of?

Linda Goetze: [00:29:14] Your listeners can look up SpankChain and have an idea of some of the things that have shocked me.

Mike Blake: [00:29:19] Okay. It sounds like we’ll just leave it at that.

Linda Goetze: [00:29:22] I would. Yes, sir.

Mike Blake: [00:29:25] Maybe not do it from your work computer it sounds like. In your observation, what industries are being disrupted the most by blockchain?  I guess supply chain logistics. And if that would be your answer, is there a particular part of supply chain? Is it freight management? Is it something else? What industry is really having to undergo or is undergoing a sharp change because blockchain has come on the scene?

Linda Goetze: [00:29:57] As much as I’d love to point back to the supply chain side of things, because that’s our focus this month at the Chamber. I really have to point to financial services and banks. And the good thing is they have been disrupting themselves. They have recognized what this implementation of blockchain through cryptocurrencies, through almost instant value transfer for not even pennies. Like hundreds of pennies per transaction. They realized that that was going to just what it does, shake up their model of charging.

Linda Goetze: [00:30:40] I’ve heard ridiculous numbers. But you send a hundred bucks, it ends up costing you 30 dollars to get it to where you want it. That just is untenable. When I can take my digital wallet and send it to the digital wallet of anybody in the world in seconds for almost nothing. So, the banks saw that they would be disrupted. And they are also established institutions. They have relationships, they have reputations, some positive, some not. And they realized that they would have to shift.

Linda Goetze: [00:31:18] The majority – it’s very interesting. I think Bank of America probably has the most blockchain patents of any organization I’m currently aware of. And that may have changed since I saw those numbers. But we have a lot of banks that have put a lot of effort into figuring out how they could use blockchain technology for their benefit and for the benefit of their customers. And really try to stay ahead of this adoption cycle, so that they weren’t the ones disintermediated.

Mike Blake: [00:32:00] Is there an emerging application? I’m going to go back, I just want to react  It’s interesting how banks – the thing you said how banks have really taken a lead in blockchain adoption. Because they are not known for being the most forward thinking, an industry that’s willing to self-disrupt. So, that’s interesting that they have embraced this. To me, that means that they see that the economics are quite compelling. That has to be it, right?

Linda Goetze: [00:32:28] Well, absolutely. And I mean, the JP story, Jamie Dimon, basically, threatened that he would fire anybody who bought Bitcoin that was on his staff. And then next thing you know, JP Morgan is leading the charge. And the story that I heard was that it was an internal – I think it was a VP that showcased the power of blockchain in some transactions. I believe it was with the Royal Bank of Scotland. And when they saw the reduction in fees that was possible based on making it a blockchain transaction, I think that won over the administration. So, it was a very interesting transition. And now, obviously, they’re leading in a lot of different aspects there and building network.

Linda Goetze: [00:33:17] And yeah, I mean, they saw the writing on the wall against their will in many cases. But you can’t deny that it’s a disruptor. And then, you either just say, “Hey, like Polaroid. We’re just going to keep making this film.” Or you go, “Hey, we’re going to bring out a better digital camera.” So, anyway, I think it’s a good thing. But it hasn’t been an easy road necessarily during this transition time.

Mike Blake: [00:33:53] How important is regulation for a blockchain adoption? And how important do you think it’s going to be?  Is widespread – I mean, aside and fair, is increased blockchain adoption going to continue to be led by the private sector in the U.S. just simply seeing the value of adopting it and maybe some customers forcing their providers to adopt it? Or do you think regulation has a significant role to play here?

Linda Goetze: [00:34:23] I think we’re in a really, really interesting time in history. And COVID-19 is playing part of the role of making this even more interesting. But we’ve seen a lot of RFPs coming from government, both on the national and state level. And not just here in the U.S. India, Australia. There’s been a lot of outreach from government into the private sector looking for blockchain based solutions to help deal with the current issues.

Linda Goetze: [00:34:52] That said, there needs to be kind of a catch up done with the regulatory and legislative side of things to make sure that the things that are in place are not going to – I mean, just think about when being able to have a digital signature was a big deal. And was it valid? Would it stand up in court? We’re getting that same stage now with blockchain-based technologies. Is you signing with your private key tantamount to you validating personally and then you’re legally responsible for that? Those are the questions that need to be answered.

Linda Goetze: [00:35:33] And there’s standards bodies. GS1 has been working towards bringing standards to bear our global standards. I think they’re right around now completing the blockchain and supply chain standards. And it’s a process. And because the technology is so nascent and because there’s so many iterations of it, building a standard that actually speaks to all of the possibilities is challenging. And we’re moving in to the graph of things timeframe. And that’s a whole another way of the world working that’s almost going past blockchain and enabling digital agency.

Linda Goetze: [00:36:24] And digital agency is something that another one of the members of the Chamber is bringing to the table. And they have a phenomenal technology stack. Just to give you a quick awareness point, Charlie Northrup is the gentleman that owns the technology stack. And he’s the guy that saw an instance of the internet when it was just in between universities. And his buddy was a professor. Charlie sees this and he said, “That’s gonna be commercialized.” And his buddy is like, “No. Man, this is just how we share research.” Charlie went home and wrote ten patents that defined e-commerce.

Linda Goetze: [00:37:01] And I got to sit at lunch with him a couple of months ago when he was hanging out with the guys who had helped broker the sale of his first patent stack. And one of them said, “Hey, Charlie. Did we tell you about that email we got from the winning broker after the bids got wrapped up?” And Charlie is like, “No. What did it say?” And it was in response to the broker’s request for how much more he could bid. And the email said, “Whatever it takes.” And it was signed Bill Gates. And so, that’s the start point. And the winning bid basically has been what has funded the development of this new technology stack.

Linda Goetze: [00:37:43] And at that same lunch table, Charlie said, “You know what? My current patent stack will dwarf my first one.” And I believe it will. He has a way of approaching digital identity and provisioning people into the digital space, into the digital world, into digital ecospheres and ecosystems that is unique and is empowered by digital agents that are a brand new form of A.I..

Linda Goetze: [00:38:16] So, I mean, it can be spun up on a raspberry pie. This isn’t, like, super complex tech, but it’s 500,000 lines of code that empower his digital agent. And that agent can learn. And it can learn nouns, verbs, and modifiers. And it is going to, I believe, usher in the fourth industrial revolution and empower us, as humans, to actually have agency in the web, in the digital world. And right now, what do we do? We provision ourselves into someone else’s website using a username and password. We get tracked all our activities by cookies while we’re on that site. And then that information that’s gleaned from our activities is then sold to sell us more. And we don’t benefit from that.

Linda Goetze: [00:39:12] I’m really happy that because my daughter searched up something on my phone, I start getting advertising for slime or whatever the little 10, 11 year old thing is that she’s looking at. That’s not the way we should have our data managed, for us as human beings, to be able to take control of our data and be able to provision it at our own benefit to whoever we think it’s most appropriately provisioned to, I think, should be part of our digital rights.

Mike Blake: [00:39:51] We’re talking with Linda Goetze, who is President of the Blockchain Chamber of Commerce. And one thing I want to make sure we get to for this interview is, there’s a concept of a private blockchain and a public blockchain. What are the differences between the two?

Linda Goetze: [00:40:10] Yeah. Private blockchain is nodes are spun up by, say, an institution. It could be – I don’t want to name names – but you guys know the big boys. They can spin up 20 nodes. And they can provision them to other companies that are in their trusted network. And it’s distributed. But it’s not decentralized. So, DLT stands for Distributed Ledger Technology. And that’s blockchain and DLT get thrown back and forth, usually as synonymous but there are variances. So, you have this distributed ledger that is shared by multiple trusted parties. That’s a private blockchain.

Linda Goetze: [00:41:00] And one central entity is responsible for determining the governance of the blockchain. And sometimes that central entity can actually be a consortia. So, there’s a group of companies that are in the decision making process, but it’s centralized. Nobody from anywhere can just tap into it and interact on it.

Linda Goetze: [00:41:25] But a public blockchain does have the capacity for anybody, like for instance, the Bitcoin blockchain. You could spin up a Bitcoin node today if you wanted to participate in the blockchain. You can go purchase Bitcoin on public exchanges. It’s not only reserved for an elite group of people to transact on their specific business implementation blockchain instance.

Linda Goetze: [00:41:59] So, the main difference is, one is publicly accessible and is distributed to the public. And anybody can go and look at the blockchain. So, you can use a block explorer and go see all of the different wallets and how much they hold. And have an awareness of what’s happening on a public blockchain in a way that you can’t unless you’re provisioned into a private blockchain. So, it’s the provisioning into it, who is able to do that provisioning, who has the right to see the data. That’s very different in a public and private blockchain.

Mike Blake: [00:42:38] Are there used cases in small businesses today? And we’ve talked about supply chain a little bit  We’ve talked about banks, I don’t think are necessarily small businesses. But the main street kind of businesses that we think of in terms of retail, restaurants, bars, things of that nature, is there a use case or creative firms, consulting firms? Is there a use case for blockchain for firms like that?

Linda Goetze: [00:43:11] There are multiple use cases. And one of the things that we’re seeing in the ecosystem at large is the building out of platforms that are low code or no code. And they’re basically taking the business functions that a blockchain could make better, faster, cheaper. And allowing a small business to take advantage of those functions without having to create their own blockchain, spin up all their own nodes to participate. So, that’s happening more and more.

Linda Goetze: [00:43:44] So, it’s going to be how creative do you want to get. And which of your business processes do you think would benefit from the automation of a blockchain implementation. But for businesses in general, anybody can benefit from starting to engage with cryptocurrencies. Taking payment in cryptocurrencies, paying their suppliers. You reduce costs across the board. You’re not having to pay, possibly, a MasterCard or a Visa one to three percent on every transaction.

Linda Goetze: [00:44:23] It can reduce costs for anybody who’s willing to say, “Hey, I’m interested in starting to explore this. I’m interested in a deflationary currency rather than an inflationary currency. I’d like to diversify.” There’s a lot of ways to approach it. But I believe every business and any human being gets value from diversification. And that’s what I see both the cryptocurrency side of things and the blockchain implementation. It’s diversifying. It’s saying, “All my eggs aren’t in the same basket. I’m not dependent on just one way of doing business. I am making the choice to diversify.” And I think diversification is going to determine our destiny. And that’s as individuals and as companies.

Mike Blake: [00:45:18] So, we’re running out of time. But I have a couple more questions I do want to get to. And one is, in your view – and I’ll bet you see this a lot – how is blockchain most frequently misunderstood?

Linda Goetze: [00:45:38] How is it most frequently misunderstood?

Mike Blake: [00:45:43] Yeah. Is there a common misconception around what blockchain can do or can’t do that you find yourself having to or needing to educate people about?

Linda Goetze: [00:45:54] I think probably saying that it is a trustless way of doing business is something that’s just saying that it’s confusing. But the way that some people take that and say, “Hey, if it’s on the blockchain, it’s immutable and it’s correct.” And it’s like, “No. No. That doesn’t necessarily mean it’s correct.” Going back to the example I gave near the beginning around the fake news. If you put fake news on any blockchain, it’s still fake news. And it doesn’t engender trust. And the fact that it is immutable does give a responsibility point to whoever posted it. But it doesn’t make it truth and it doesn’t make it trustworthy. So, that’s something that has been a kind of scratch your head when you hear people talking about that aspect of blockchain.

Mike Blake: [00:47:01] Okay. I think that’s a great point. And I would agree with that. I think that is the most widely misunderstood other than blockchain and Bitcoin being the same thing. I think the other misunderstood part is that because it’s blockchain, therefore it’s true. When, in fact, it’s only as true as the veracity of the data when it was first entered into the blockchain ledger. It was false to begin with. It’s false all the way through.

Linda Goetze: [00:47:27] Yeah. And it’s provable that somebody put it in false.

Mike Blake: [00:47:30] Yeah. That’s right.

Linda Goetze: [00:47:30] And that’s a value add for sure.

Mike Blake: [00:47:32] There is that accountability that you’re talking about, right?

Linda Goetze: [00:47:36] Absolutely.

Mike Blake: [00:47:36] So, there’s no dilution there. Linda, this has been great. There’s more to this topic than we can possibly cover in an hour. How can people contact you for more information?

Linda Goetze: [00:47:47] Yeah. Blockchainchamber.org is our website. The blockchainecosystem.io platform is another one I’d like to welcome all of your listeners to come to. It’s a great place to connect with people. I don’t like calling people experts, but experienced contributors to blockchain technology can be found there. And I would be happy to have anyone reach out to me. I’m on LinkedIn. My name is spelled G-O-E-T-Z-E. So, Linda Goetze. I’m one of the few on there. I don’t think you’ll have any trouble finding me. So, I would be happy to connect with your audience and the community that’s listening to this podcast today.

Mike Blake: [00:48:30] Well, thanks very much. That’s going to wrap it up for today’s program. I would like to thank Linda Goetze of Blockchain Chamber of Commerce so much for joining us and sharing her expertise with us. We’ll be exploring a new topic each week. So, please tune in, so that when you’re faced with your next executive decision, you have clear vision when making it. If you enjoy this podcast, please consider leaving a review with your favorite podcast aggregator. It helps people find us that we can help them. Once again, this is Mike Blake. Our sponsor is Brady Ware & Company. And this has been the Decision Vision podcast.

Tagged With: Bitcoin, blockchain, Blockchain Chamber of Commerce, Brady Ware, Brady Ware & Company, cryptocurrencies, cryptocurrency, Linda Goetze, Michael Blake, Mike Blake, Supply Chain

WellStar Chamber Luncheon Series: Recognizing the 2020 Leadership North Fulton Class, Keynote Speaker Kevin Scott, ADDO

June 30, 2020 by John Ray

Leadership North Fulton
North Fulton Studio
WellStar Chamber Luncheon Series: Recognizing the 2020 Leadership North Fulton Class, Keynote Speaker Kevin Scott, ADDO
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WellStar Chamber Luncheon Series: Recognizing the 2020 Leadership North Fulton Class, Keynote Speaker Kevin Scott, ADDO (GNFCC 400 Insider, Episode 45)

Kevin Scott, Co-Founder of ADDO, is the keynote speaker as the Chamber recognizes the 2020 graduating class of Leadership North Fulton.  The host of “The GNFCC 400 Insider” is GNFCC CEO Kali Boatright and the show is presented by the Greater North Fulton Chamber of Commerce and produced by the North Fulton studio of Business RadioX®. John Ray and Business RadioX was the media sponsor for this event.

Leadership North Fulton Class of 2020

KimberlyAllredBusiness Development, Retail and Events SpecialistRoswell Inc
DonBarbourRegional Director – External AffairsAT&T Georgia
JasonBinderCouncilmanCity of Alpharetta
TonyaByrdDirector of OperationsWellStar Health System
JasmineCockfieldManager, Internal Communications & Special ProjectsRheem Manufacturing Company
LindaCoyleBusiness Development OfficerLGE Community Credit Union
MistyFernandezArea ManagerGeorgia Power Company
KyleFoxTax Senior AssociateFrazier & Deeter
MikeFullerDirector Digital Experience/CX/UXState Farm
AlexGirrbachDirector of Accounting & OperationsGreater North Fulton Chamber
KarimGodamunneHospital Chief  Medical OfficerWellstar North Fulton
BrendaHallDirector of AdmissionsThe Cottage School
KayHowellPresidentPatsy’s Closet Foundation
StaciHuttoArea CoordinatorTroy University
VictorJonesUnderwriting Team ManagerState Farm Insurance Companies
GloriaMatteiOwnerNothing Bundt Cakes- Alpharetta
DarwinNewtonHead of Operations, Electrical ServicesSiemens Smart Infrastructure
FrankO’BrienBusiness Development OfficerIberiabank
JuliPaladinoAccounting ManagerBlazej Accounting and Bookkeeping
RobynRotunda
GarrettRowlandAssistant Branch ManagerRenasant Bank
AnneSimpsonFinancial PlannerOdyssey Personal Financial Advisors
PabelTrocheBattalion Chief of Special Operations and TrainingCity of Roswell
DarleneTurkDirector of Volunteer ServicesNorth Fulton Community Charities
AndrewWalkerManager, CPABrady Ware and Company
AndyWilliamsExecutive DirectorVisit Roswell

Kevin Paul Scott, Co-Founder, ADDO

Kevin Paul Scott has traveled to six continents and spoken to leaders from more than 100 countries.  Kevin co-founded the leadership consultancy ADDO, which is Latin for “Inspire.” In addition to working with businesses and brands, ADDO has developed the national Chick-fil-A Leader Academy program, the Atlanta Braves Leadership Institute, and other leadership programs from cradle-through-career.
Kevin is the author of three books, including his latest The Lens of Leadership. In consecutive years, Kevin was named to the “40 under 40′ lists for Georgia Trend and then the Atlanta Business Chronicle. Kevin is a frequent guest on numerous media outlets, including Fox News, CNN, and MSNBC. He lives with his wife and son in Marietta, Georgia.
Find out more about ADDO at their website.

About GNFCC and “The GNFCC 400 Insider”

North Fulton Mayor's Roundtable
Kali Boatright, President and CEO of GNFCC

“The GNFCC 400 Insider” is presented by the Greater North Fulton Chamber of Commerce (GNFCC) and is hosted by Kali Boatright, President and CEO of GNFCC. The Greater North Fulton Chamber of Commerce is a private, non-profit, member-driven organization comprised of over 1400 business enterprises, civic organizations, educational institutions and individuals.  Their service area includes Alpharetta, Johns Creek, Milton, Mountain Park, Roswell and Sandy Springs. GNFCC is the leading voice on economic development, business growth and quality of life issues in North Fulton County.

The GNFCC promotes the interests of our members by assuming a leadership role in making North Fulton an excellent place to work, live, play and stay. They provide one voice for all local businesses to influence decision makers, recommend legislation, and protect the valuable resources that make North Fulton a popular place to live.

For more information on GNFCC and its North Fulton County service area, follow this link or call (770) 993-8806.

For the complete show archive of “The GNFCC 400 Insider,” go to GNFCC400Insider.com. “The GNFCC 400 Insider” is produced by John Ray and the North Fulton studio of Business RadioX®.

Tagged With: ADDO, GNFCC, GNFCC Leadership North Fulton, greater north fulton chamber, Greater North Fulton Chamber of Commerce, Kevin Paul Scott, Kevin Scott, Leadership North Fulton

J.D. Grogan and Terri Etheredge, intHRaction

June 29, 2020 by John Ray

intHRaction
North Fulton Business Radio
J.D. Grogan and Terri Etheredge, intHRaction
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 intHRaction

J.D. Grogan and Terri Etheredge, intHRaction (North Fulton Business Radio, Episode 250)

Performance reviews are typically dreaded within most organizations by both managers and employees alike.  J.D. Grogan and Terri Etheredge, Co-Founders of intHRaction, have launched a SaaS-based service which turns performance reviews into a crowd-sourced, collaborative, and continuous process providing real-time feedback. “North Fulton Business Radio” is produced virtually by the North Fulton studio of Business RadioX® in Alpharetta.

intHRaction

intHRaction is a company crowd sourced data platform that captures the day to day interaction of employees and provides visibility to all levels of an organization. It is a quantum shift in the Performance Management process. Engagement, Objective and Career metrics paired with intHRaction feedback from connected members of an organization provides critical information to proactively and frequently assess and communicate employee and organizational performance. It’s the tool that every employee deserves!

intHRaction gathers daily real-time information about employee performance by capturing small data points at the completion of meetings or intHRactions with peers regarding meeting participation and collaboration.

This information is in turn used to periodically gather performance information about employees through goal and objectives feedback from their co-workers.  It simplifies the information gathering and reporting associated with the traditional Performance Review process and ensures that all members of an organization provide feedback on the individuals they intHRact with.

Employees, Managers, Human Resources and Senior Leaders all have the ability to see real-time feedback and gauge where everyone stands within the organization. Managers have the ability to understand the intHRactions that are taking place in daily meetings and use that information in 1 on 1’s, Coaching Sessions and Performance Reviews.

Goal and Objective tracking paired with feedback from all members of the organization that an employee intHRacts with provides the critical information needed to proactively and frequently assess and communicate employee performance.

To learn more, visit the company website.

J.D. Grogan, Co-Founder and CEO

 intHRaction
J.D. Grogan

J.D. Grogan is the C0-Founder and CEO of intHRaction. An experienced and successful entrepreneur, business developer, IT leader and mentor with significant experience in systems and process design and development, process automation, financial services, fin-tech, risk management, field-force automation, sales and sales force management, marketing, vehicle remarketing, data center management, business re-engineering and value creation. A dynamic and visionary force for change, innovation and growth.

J.D. is currently building intHRaction, a collaborative performance management platform striving to make the Performance Management process fair and easy for all through a subscription based SaaS model. The platform addresses the needs of employees, managers, HR and leadership to provide realtime feedback addressing the needs of all users in the organization.

Prior to the founding of intHRaction, he was a senior executive with DataScan, located in the city center of Alpharetta. Prior to joining JM Family Enterprises / DataScan in 2013, J.D. co-founded both Launch Technologies and Field-Logic located in the Crabapple Business District. Both companies focused on Risk Management in the Wholesale Finance Industry. Launch built Floorplan Audit Technologies and Field-Logic provided Floorplan Audit Services with a company employed nationwide field force. Launch was started in 2005 and Field-Logic in 2007. In December of 2013, DataScan purchased both Launch Technologies and Field-Logic. As part of the transition, J.D. served as Assistant Vice President of Field Services overseeing operations of both DataScan Field Services and Field-Logic’s Floorplan Audit Services. Early in 2015, J.D. was asked to take responsibility for DataScan’s Technology Operations and Wholesale Management System’s development as the Vice President of Technologies.

In 1998, J.D. served as the co-founder and President of AutoVIN, The Automated Vehicle Information Network, which provides floorplan auditing and vehicle inspection services to banks, wholesale finance companies, automotive OEMs and wholesale auctions. J.D. maintained overall responsibility for AutoVIN from 1998 until 2004. Under his direction, AutoVIN became the leading provider audit and inspection services in North America, serving more than more than 20 nationally recognized customers with a staff of 250 employees. In 2000, AutoVIN was sold to ADESA Auto Auctions.

Prior to the creation of AutoVIN, J.D. served as Director of Operations for Aucnet USA, where he held a number of management positions over a five-year period. Aucnet USA was a satellite-based wholesale auto auction company that originated in Japan. J.D. began his professional career in Los Angeles as a Real Estate Manager for Shimizu Development Corporation, a Japanese International Construction and Development Company.

Terri Etheredge, Co-Founder and President

intHRaction
Terri Etheredge

With over 20 years of experience in the HR profession, Terri Etheredge is driven to elevate the value-add capabilities of Human Resources.  Areas of expertise include Strategic WorkForce Planning, Organizational Design, Organizational Effectiveness, Strategic Consulting, Leadership Development, Talent Planning, Change Management and Performance Management.  Professional highlights include Mergers, Acquisitions, Organizational Transformations, Risk Mitigation, Technology Implementations and multiple ROI Human Capital Initiatives.

Her HR career includes 18+ years at Atlanta-based Coca-Cola Enterprises and 10 years at Fortune ranked, JM Family Enterprises ($16.3 billion diversified automotive company-  2019 Fortune rankings include Top 100 Companies to Work For (#17), Best Workplace for Millennials (#29), Manufacturing & Production (#2), Women (#42), Parent (#28), Diversity (#23). She is an active SHRM-ATL and SHRM-National member, a mentor for HR professionals and leads a Women In Leadership team.

She has supported operations teams in all 50 States, as well as all Provinces in Canada.  Her experiences in all levels of HR are what helped create the intHRaction product you will come to love!  From an HR Business Partner to an HR Manager to an HR Strategist, she understands the work of HR, the value of HR, the challenges of HR and the potential of HR.

Terri’s inspiration for Co-Founding intHRaction began with the idea that we are “more” in our work-lives than what can truly be captured by traditional performance review processes and we have hindered our ability as Business Leaders to maximize the skills, abilities and talents of our Greatest Competitive Advantage- Our People- due to a lack of performance data!

 

North Fulton Business Radio” is produced virtually from the North Fulton studio of Business RadioX® in Alpharetta. You can find the full archive of shows by following this link. The show is available on all the major podcast apps, including Apple Podcasts, Spotify, Google, iHeart Radio, Stitcher, TuneIn, and others.

Renasant Bank has humble roots, starting in 1904 as a $100,000 bank in a Lee County, Mississippi, bakery. Since then, Renasant has grown to become one of the Southeast’s strongest financial institutions with over $13 billion in assets and more than 190 banking, lending, wealth management and financial services offices in Mississippi, Alabama, Tennessee, Georgia and Florida. All of Renasant’s success stems from each of their banker’s commitment to investing in their communities as a way of better understanding the people they serve. At Renasant Bank, they understand you because they work and live alongside you every day.

Tagged With: employee performance, HR, hr strategy, Human Resources, intHRacts, J.D. Grogan, John Ray, North Fulton Business Radio, performance management, performance reviews, Terri Etheredge

Family Business Radio, Episode 9: Neal and Sally David, The David Academy

June 27, 2020 by John Ray

The David Academy
Family Business Radio
Family Business Radio, Episode 9: Neal and Sally David, The David Academy
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Neal and Sally David, The David Academy

Family Business Radio, Episode 9:  Neal and Sally David, The David Academy

Neal and Sally David of The David Academy have a passion for creating an environment where students can succeed in their academics and college prep, and that passion shows through in this interview with host Anthony Chen. “Family Business Radio” is broadcast from the North Fulton Studio of Business RadioX®.

Neal and Sally David, The David Academy

Neal David is the Founder and CEO of The David Academy, and his wife Sally serves as VP of Sales and Marketing.

Neal began teaching high school Latin in 2000. After teaching and meeting with thousands of students and parents, he realized he wanted to provide additional services outside the classroom that would benefit and prepare his students beyond those 4 walls. In 2007, he began offering summer Latin camps to prepare his students for the National JCL Conventions every July. In these camps, he prepared students for Latin Grammar, Language, Mythology, History, Geography, Derivatives, Mottoes, etc. for the various national tests, as well as the Certamen (Latin Quiz Bowl) Championship. In 2010, The David Academy was born, capitalizing on the success of the summer camps (our students won numerous national awards and championships), we added SAT Verbal prep to the mix. Over the last few years, we have expanded our services to meet the growing needs we see.

The David Academy now offers Private Latin Instruction, National Latin Exam (NLE) Preparation, AP Latin Preparation, SAT 2 Subject Test for Latin Preparation, AP Language and Essay-Writing, SAT/ACT Verbal and Math Preparation, College Coaching, and General Educational/Life Coaching.

They offer only Private instruction in these areas so that they can properly evaluate the strengths and weaknesses for each student, observe their learning styles, determine their goals, and map out an educational plan of how to achieve those goals. This cannot be done adequately in a group or classroom setting. This personalized approach DELIVERS RESULTS!

For more information on The David Academy, go to their website or call 770-383-1320.

Anthony Chen, Host of “Family Business Radio”

family owned craft breweries
Anthony Chen

This show is sponsored and brought to you by Anthony Chen with Lighthouse Financial Network. Securities and advisory services offered through Royal Alliance Associates, Inc. (RAA), member FINRA/SIPC. RAA is separately owned and other entities and/or marketing names, products or services referenced here are independent of RAA. The main office address is 575 Broadhollow Rd. Melville, NY 11747. You can reach Anthony at 631-465-9090 ext 5075 or by email at anthonychen@lfnllc.com.

Anthony Chen started his career in financial services with MetLife in Buffalo, NY in 2008. Born and raised in Elmhurst, Queens, he considers himself a full-blooded New Yorker while now enjoying his Atlanta, GA home. Specializing in family businesses and their owners, Anthony works to protect what is most important to them. From preserving to creating wealth, Anthony partners with CPAs and attorneys to help address all of the concerns and help clients achieve their goals. By using a combination of financial products ranging from life, disability, and long term care insurance to many investment options through Royal Alliance. Anthony looks to be the eyes and ears for his client’s financial foundation. In his spare time, Anthony is an avid long-distance runner.

The complete show archive of “Family Business Radio” can be found at familybusinessradioshow.com.

 

Tagged With: Anthony Chen, college coaching, Family Business Radio, Latin, Neal David, private instruction, Sally David, SAT Verbal prep, summer camps, The David Academy, tutoring

Alpharetta Tech Talk: Anas Sawaf, CirrusLabs

June 26, 2020 by John Ray

Alpharetta Tech Talk
Alpharetta Tech Talk
Alpharetta Tech Talk: Anas Sawaf, CirrusLabs
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“Alpharetta Tech Talk,” Episode 17:  Anas Sawaf, CirrusLabs

CirrusLabsIn a pandemic environment, businesses and other employers are suddenly in need of technology and analytics which monitor potential virus spread and help ensure proper social distancing and other risk mitigation efforts. Anas Sawaf, Director of IoT and Analytics for CirrusLabs, joined the show to discuss the company’s technology and analytics solution, PHOTONE4. It’s a fascinating discussion. The host of “Alpharetta Tech Talk” is John Ray and this series is the show is produced virtually by the North Fulton studio of Business RadioX® in Alpharetta.

Anas Sawaf, Director, Emerging Tech – IoT & Analytics

Anas Sawaf is the Director of Emerging Tech, IoT and Analytics, at CirrusLabs.

The COVID-19 pandemic is a global health and societal emergency that requires effective and accelerated actions by all governments, businesses and communities across the world. Government agencies and businesses have found it challenging to operate in a normal or optimum environment. Many individuals don’t know that they are infected with COVID-19. Social-distancing is not strictly enforced and many people are unknowingly spreading the virus.

CirrusLabsPHOTONE4 is CirrusLabs’ Temperature Detection & Social-Distancing solution. It was developed to enable and enhance risk mitigation efforts. The goal is to help government agencies and businesses detect, alert, & report on human body temperature, social grouping & proximity, in addition to facial personal protection.

CirrusLabs is a fast growing full-service digital transformation company with offices in the greater Atlanta and Northern Virginia areas.  They help clients focus on emerging opportunities, value creation, and innovate on new lines businesses by harnessing the power of their digital framework. They have successfully helped their clients disrupt their business models via their digital strategy, modernizing their technology, and aligning better with their customer needs.

Their services are designed to create Digital Strategies, Agile Organizations, Modernized Technology, Data, Emerging Technology and help their customers launch new innovative products to attain a competitive advantage. CirrusLabs provides customized training for organizations embarking on Digital Transformation through Scrum Alliance, ICAgile, SAFe and other certified organizations. Their clients include start-ups to Fortune 500 companies.
For more information, you can visit the company website. To connect with Anas directly, you can email directly or contact through LinkedIn.
CirrusLabs

Question/Topics Covered in this Interview

  • The focus for many businesses in manufacturing and retail is to prevent infectious diseases impacting their bottom line in the present and the future.
  • What role is IoT technology taking in regards to supporting risk mitigation efforts?
  •  Can organizations protect their businesses from health risks by relying solely on temperature detection methods?
  • What role does corporate safety compliance play in risk mitigation efforts for businesses?
  • How important is proximity detection for preventing the spread of infectious diseases?

About “Alpharetta Tech Talk”

“Alpharetta Tech Talk” is the radio show/podcast home of the burgeoning technology sector in Alpharetta and the surrounding GA 400 and North Fulton area. We feature key technology players from a dynamic region of over 900 technology companies. “Alpharetta Tech Talk” comes to you from from the North Fulton studio of Business RadioX®.

Past episodes of “Alpharetta Tech Talk” can be found at alpharettatechtalk.com.

Renasant Bank has humble roots, starting in 1904 as a $100,000 bank in a Lee County, Mississippi, bakery. Since then, Renasant has grown to become one of the Southeast’s strongest financial institutions with approximately $12.9 billion in assets and more than 190 banking, lending, wealth management and financial services offices in Mississippi, Alabama, Tennessee, Georgia and Florida. All of Renasant’s success stems from each of their banker’s commitment to investing in their communities as a way of better understanding the people they serve. At Renasant Bank, they understand you.

 

Tagged With: analytics, Anas Sawaf, CirrusLabs, COVID-19, IoT, pandemic, PHOTONE4, risk mitigation, social distancing

IT Help Atlanta with Rick Higgins:  Honey Shaw, DeWoskin Law Firm and Chris McCaleb, Georgia Association of REALTORS

June 26, 2020 by John Ray

Georgia Association of Realtors
IT Help Atlanta
IT Help Atlanta with Rick Higgins:  Honey Shaw, DeWoskin Law Firm and Chris McCaleb, Georgia Association of REALTORS
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Georgia Association of Realtors

IT Help Atlanta with Rick Higgins: Honey Shaw, DeWoskin Law Firm and Chris McCaleb, Georgia Association of REALTORS

On this edition of “IT Help Atlanta,” host Rick Higgins welcomed Honey Shaw to discuss her law firm’s work on behalf of clients, and Chris McCaleb to address the work his association does on behalf of Georgia’s realtor community. “IT Help Atlanta” is brought to you by TeamLogic IT, your technology advisor.

Honey Shaw, Associate Attorney, Dewoskin Law Firm

Honey Shaw

DeWoskin Law firm is a small trial litigation firm based in Decatur, Georgia. They specialize in personal injury litigation but also handle criminal defense and consumer debt defense matters. They serve both Fulton and DeKalb counties as well as the surrounding metro areas. Honey Shaw is an associate attorney at the DeWoskin Law Firm.

Honey earned her Juris Doctorate from Georgia State University College of Law. In addition to her litigious work, Honey is a registered mediator with the Georgia Office of Alternate Dispute Resolution. Prior to her practicing law, Honey earned a Bachelor of Arts degree in International Affairs as well as a Bachelor of Arts in Spanish at the University of Georgia. When she is not working, Honey enjoys pickling vegetables, walking her dogs, and watching rugby.

You can reach Honey by email or visit the Dewoskin website to learn more.

Chris McCaleb, Director of IT, Georgia Association of REALTORS®

Chris McCaleb

The Georgia Association of REALTORS® is the largest trade association in the state, with more than 43,000 members across Georgia.

Chris McCaleb has been the GAR Director of IT since 2014.

Visit the Georgia REALTOR website to learn more or email Chris.

 

About the Show

“IT Help Atlanta” profiles small to mid-market businesses and highlights how those companies use technology to succeed. An archive of previous shows can be found here.

About Your Host

Rick-Higgins-2019Rick Higgins is Owner and President of TeamLogic IT of Dunwoody, GA. Rick’s firm is part of a national network of locally-owned service businesses, providing comprehensive IT services to the small-medium sized business market.

They offer managed service for networking, cyber security, data and email, as well as hardware and software support in addition to a variety of consultation and preventative maintenance services. Rick’s personal and corporate philosophy is simple: Stand up, be bold, and tell the truth.

Connect with Rick on LinkedIn and Twitter, and follow TeamLogic on Facebook.

Show Transcript

Rick: Welcome, everyone, to the “IT Help Atlanta” radio show, the show that profiles, small and medium, mid-market businesses, and highlights how those companies use technology to succeed. “IT Help Atlanta” is brought to you by TeamLogic IT, your managed services technology advisor, specializing in cybersecurity, cloud, and business continuity solutions. TeamLogic leverages cutting edge technology to solve all types of business problems. Go to ithelpatlanta.com for audio archives of this radio show and to learn more about our sponsor, TeamLogic IT.

I’m your host Rick Higgins, and today’s special guests are Chris McCaleb, the director of IT for the Georgia Association of Realtors, and Ms. Honey Shaw, an associate attorney for the DeWoskin Law Firm. Welcome, guys.

Chris: Hi, there.

Honey: Thank you.

Rick: Good morning to both of you. And thank you for being here. We’re gonna do the interview process. We’re gonna start with Chris. And Honey, if you’ll just hang on for a minute or so, and we’re gonna get to you. But Chris, let’s start in with you. Tell the audience who you are, and what do you do?

Chris: Okay, so, I’m Chris McCaleb. Happy to be here by the way. Thanks for having me on, Rick. I am the director of IT for the Georgia Association of Realtors. That’s the state association for anyone that’s a realtor in Georgia. Of course, realtors will have a local association, and then the state. And what we do for realtors is we provide the ongoing education that they need to have to maintain their realtor status, as well as a full set of legal forms and conference opportunities. So, I am the IT director for the association. And it’s actually, even though it’s for the entire state, it is a small business, because I support primarily a relatively small staff. So, that’s what I do.

Rick: So, that’s great, Chris, thanks. Give us the success story. How have you helped folks? And I know you help both, not just the folks that are internal within the Georgia Association of Realtors, but you help the clients as well.

Chris; Yeah. So, I think that one of the big things that we, which is probably common to a lot of companies, is that when I came into it, about eight years ago at this point, it was still kind of in the process. It was still, basically, a very traditional shop. It’s a small shop. It’s just got a lot of giant servers hanging out in a dark server room. And having gone through the process of moving incrementally into the cloud, and then having, you know, having the finance team or the leadership team say, “Hey, do we not have these expenses anymore of this hunk of metal in the closet?” And I say, “No, we don’t. It’s in the cloud.” And of course, there are expenses there. But it just opens a lot of stuff up for us.

And it’s ideal for what we are, for the smaller company. And still in the process of doing it, but…and to my happiness, they’re very open for that kind of change, too. So, that’s been a good experience.

Rick: You guys do normally, during normal times…you know, here we are, it’s June 24th, or some 16 to 17 weeks into the COVID situation. We’re not fully shut down here in Georgia, but we’re trickling back. I think that was the word you used earlier, are trickling back into work. And we’re seeing that in our client base as well. Are you guys at all back in your classroom for the in-class stuff?

Chris: We’re not. And it’s been an interesting transition, just like for everybody in the world. But for a company that essentially puts on events, you know, whether they’re education events or whatever, and like a lot of other companies, we have become experts in Zoom. I mean, Zoom has made…you know, the video conference company that we’ve centered on and they’ve made it incredibly easy. And, you know, the professional development team at our company has…frankly, they’ve always been on the forefront of that kind of thing even before me.

And so they were ready to pivot very quickly. There’s some regulatory stuff around it, around, you know, whether the continuing education credits will apply if you’re not in person, but they’ve navigated that. So, we’re not yet in the classroom fully yet. We’ve just done a couple of one-off events where people are spaced out very, you know…with a lot of distance, but…and I think that will be how it’ll continue for a while. And it’s also been interesting, too, to get the feedback from members who have said, “Wow, this really works out. We could have been doing this all along.”

You know, and, of course, there’s no substitute, of course, for…or it’s not the same, of course, as in person. But you know, this technology has been there for a long time. So, maybe that will be a very slight silver lining out of all of this.

Rick: Have you seen that your, and I know you guys watch this pretty closely, have you guys seen your roles, your membership roles, increase, decline, stay steady? What are you seeing on that?

Chris: I don’t think we’ve seen any kind of decline yet. It’s probably a little early to tell because, you know, just kind of the cycle of things like this. But it’s one of the things that, you know, we’ll be watching very, very closely, and of course, it’ll depend on the market, and that kind of thing, too. But leadership has been really working, you know, around every cycle to try to make sure that we can pivot to do what we need to do during these strange new times that we’re in.

Rick: So, that kind of covers your client base, and that they’re not back yet, quite yet. But what about your staff, your internal staff, what’s that process of coming back to work look like for you?

Chris: So, what we’re looking at right now, for the last two or three weeks, we’ve had skeleton staff in the office. And they have sort of staggered our hours. I think even down to the point where, and I was speaking to you about this earlier, of trying to kind of do the calculation of whose office is physically in proximity to another one. So, let’s not have two neighbors come in on the same day. So, we’ve been staggering just…either the head of the department, or one member of the department. And about two days a week, you know, depending on what the thing is. I’ve been working from home. I mean, it feels like 30 years, but I guess what has it been, 3 months? I don’t know.

Rick: I know.

Chris: Yeah, I’ve started to go in two days a week for the last I guess, whatever month. And, you know, I’m met at each door with masks and hand sanitizer, and we have a sort of a set of protocols. But we’re planning to open up a little bit more in July and, you know, have had a lot discussions around that. And there’ll be more people in. But leadership has, you know, made it clear that they want people to be comfortable, you know. And so yeah, it’s been a positive experience in terms of how they’ve set it up for us, I have to say.

Rick: You know, you said that you guys were able to pivot very quickly for remote with both your classroom activities and your staff. But, you know, that’s a credit to you, Chris, for the work that you’ve done. And, you know, full disclosure to the listening audience here, Chris is a client of ours, and we’ve known each other for some four years or so. You know, and the work that you did to prepare for that, did you find that you yourself and your project scopes, did you have to pivot at all on your projects? Did you have to bring something new in and change your mind? Or did you just continue to keep doing what you’re doing?

Chris: You know, I’m really lucky that I have the position that I do. I’m a one-man show. And I’m lucky that I have the position that the staff are very self-sufficient. A number of them were already working remotely. We have a government affairs staff, for instance, that primarily do work, you know, down at the capital and that kind of thing. So, they are, basically, remote already. So, my projects end up being sort of a lot of support, and development of sort of the web applications we have.

So, you know, that’s continued as it’s gone. What I found is that I have to do a lot of checking…just like anybody, I have to kinda do a lot of checking in online with people to make sure they’re doing okay. And then, of course, they do the same with me. So, I’ve been very lucky, and it hasn’t had to be a huge pivot to do that. Pretty much we were kind of on the road to do that, just kind of goose the accelerator a little bit on it.

Rick: Gotcha. So again, Chris, we’ve known each other for a while now, and I know a little bit about your background. I know that in your past, you’ve worked for very large companies. But the Georgia Association of Realtors, at the end of the day, really is a small business. How do you like the difference, or I should say this…I should ask you this way, what do you like about working for a small business compared to the big business environment?

Chris: Yeah, it won’t surprise you I bet to learn that you get to, not only because I’m the head of the department, but because it’s smaller, you can move a lot quicker. You can pivot a lot quicker, and you have because you know…and the needs are a lot smaller. So, there’s a lot less meetings, with your team, around an initiative that might be going on. And if you learn of something that’s a great idea, that you wanna bring on, or something that you need to phase out, you can move on it fairly quickly. And I’m extremely lucky that I have, like I’ve said, management that is…they trust me, and I’m also lucky that I’ve found some, to give you guys a plug, some really good allies.

You know, so I know that if I have gotten myself into a corner, or in over my head, I know who to call. And it’s just easier to do all that when it’s a smaller company. And, you know, it’s been a fantastic professional experience to come to something small from something big, because I’ve been in organizations that are global, and there’s so many advantages to that. But a lot of the decision making, a lot of the, you know, the big picture is just completely out of my field of vision. And you know, I have my own little hat, my own little corner of the world to deal with.

But coming into a smaller company after that, and sort of having been prepped for it, for being a generalist, I should say, I do everything from…I met somebody whose desktop to figure out why Excel is not working, and then I’m also, you know, developing web applications for the company. So, the large company gave me a very good background to come into a small company. And it was…you know, it’s been very good. It’s been very good to be able to try stuff out that I want to try out and get to do it very quickly.

Rick: That’s great. And thanks for the plug. Chris, what’s an aspect of your business that people don’t generally think about, but that you wish people would ask you about?

Chris: I think that, you know, when we had talked about this question earlier, I came at it from the perspective not just of this business, but I guess all of support. And this is to kind of focus on sort of the level…the part of it that I’ve been interested in is…you know, I love the geeky stuff, but I also love being able to just kind of help somebody personally out. That’s kind of help somebody out with their job. And the thing that I wish that people would ask me about, in a general sense, more is am I doing, whatever this process is that I’m doing at my desk, is there some way I could be doing it differently?

I think everybody kinda comes to working on a computer in a different way. And I’m kind of I’m always astounded at sort of like the assumptions, and sometimes the really strange labyrinths that people put themselves through to get some basic tasks done. And sometimes I think maybe I should just kinda sit behind them in their office for a while and watch how they do things. And some people are very savvy with computers, some people are not. And I wish, this is not a very high-level answer, but I wish people would say, “Hey, how can I be doing this better? Do I really need to go through 32 steps to create this spreadsheet or is there something simpler?”

Because there’s nothing better…to me, the best thing is when you’ve provided somebody with an answer or a tool that is just gonna make their job easier, so they can actually do their job and not have to worry about the tools of their job. So…

Rick: I think that is a high-level answer because you’ve just told us how you are fulfilled in your work. I mean, what’s [crosstalk 00:14:30]

Chris: Absolutely, yeah. And, you know, the people I work with are… When somebody is grateful to you for something that kind of is you didn’t even think it was, you know, an obstacle, it’s a really nice feeling, too. And you know, and some people…but some people just have their own process, too. And that’s okay as well. You know, you just wanna be there to help them if they need it.

Rick: Yeah. Yeah. Okay, great. Well, Chris, I wanna wrap up with you. But tell the audience how to get in touch with you. What are the best avenues for that?

Chris: Sure. If they wanna get in touch with me for any reason, the best thing, and just I won’t make anybody memorize an entire email address now, but our website is garealtor.com. That’s for Georgia Realtor, it’s garealtor.com. And I’m right there in the staff section. Can’t miss me. I’m the only guy in the IT department. And if you ever have any questions about any part of it, I’d love to answer them or get you to somebody that can.

Rick: Chris, thank you so much. I’m gonna wrap up with you, and pivot over to interview with Honey. But before I do that, I wanna read our commercial blog…blurb one more time. “IT Help Atlanta” is brought to you by TeamLogic IT, your managed services technology advisor, specializing in cybersecurity, cloud, and business continuity solutions. TeamLogic leverages cutting edge technology to solve all types of business problems. Go to ithelpatalnta.com for audio archives of this show, and to learn more about our sponsor, TeamLogic IT. So now, Miss Honey Shaw, the associate attorney for the DeWoskin Law Firm. Honey, tell the audience who you are and what do you do?

Honey: So, as you said, I am an associate attorney for the DeWoskin Law Firm. We’re based out of Decatur. We are a small trial litigation firm. We serve mainly DeKalb and Fulton Counties. But we go all over the metro area. And we handle three main practice areas. Our specialty is personal injury law, which I’ve been working in for about the past three years, three and a half years. And we also handle criminal defense cases and consumer debt cases. But mainly, we practice in plaintiff’s personal injury.

Rick: Honey, how do you guys find your clients, or how do they find you, I should say?

Honey: Well, I am lucky enough that the founder and partner at my law firm is one of the most popular men in DeKalb County, I would say. We can hardly walk into a courthouse, restaurants, you know, sometimes even the sidewalk, and everybody knows who Dan DeWoskin is. So, that’s a big contributing factor to our client base. But there’s three attorneys that make up our firm. We all network very heavily, and we try to, you know, put as much stock into the clients that we are currently seeing so that then those turn into more referrals. So, a big part of our client base is, you know, client to client referrals.

Rick: Gotcha. So, give us a success story. It doesn’t have to be anything recent, just something that you’re really proud of where you helped somebody.

Honey: Oh man, one of my first cases, one of my first criminal defense cases, was a juvenile case. And a big part of that, you know, you’ve got scared kids, you know, maybe made a mistake, and then definitely concerned parents. So, parents worried about college admissions, obviously, you know, maybe even jail time, but it’s just a lot of anxiety in those cases. So, I really appreciated the fact that I was able to get in and not only calm down, you know, the juvenile who was being charged with a criminal, you know, citation, but to also, you know, be able to be with his mom, both in and out of the courtroom and, you know, let her know that everything was gonna be fine.

We were working hard. She had a good kid. You know, we were able to sit down with the solicitor and his case and get everything cleared up for him. Everything dismissed. And I got a thank you card from both him and his mother. And a thank you card from, you know, a teenage boy was unexpected, but probably one of my favorite things that I’ve received to date from many of my cases because it just kinda shows that despite the results that we get, we do really put in the time for our clients, and we want them to feel that we’re paying attention to their case from point A, you know, to Z. And so just being able to be a resource and a calming presence for his whole family when he was going through that was one of my favorite, favorite stories to tell.

Rick: I’m really glad you picked that story to share because it profiles something really important about you, and that is that you don’t just do personal injury work, but you do criminal defense work as well.

Honey: Right. We like to say, we do specialize in personal injury, but we do like to say, “You know, if you wanna sue somebody, just give us a call, see what we can do for you.”

Rick: Yeah, I have a list of about 30 people I want to get with you after this call. I wanna sue [crosstalk 00:20:35]

Honey: Okay. We’ll do that.

Rick: No, I’m just kidding. Did you always wanna be an attorney?

Honey: I actually had no idea. I would say maybe even up until my third year of law school, I wasn’t sure. I definitely did not think that I was going to be a litigator. I was handling tax matters. When I was in school, I was working as a student attorney, and I was settling cases with the IRS. But even before law school, I thought I was gonna go into some sort of policymaking. And I think that I made the pivot from maybe legislative, government, or politic work when I was in that third year of law school after I’d finished constitutional law, and then when I had, you know, gotten a couple years of working in a law firm, working, you know, settling cases for people.

And getting that face to face interaction, I think is really what made me want to become an attorney is, you know, talking to people about, you know, for example, their tax issue. And then being able to interpret the law was just so incredible to me, because it seems like this, you know, almost, you know, other language to some folks? Because it is. I mean, it’s confusing. We call it legalese. And so I think it’s really great to be able to take somebody and say, “You know, you’re not stupid for not being able to understand this. You know, I still don’t understand a ton of the law that I don’t specialize in.” But being able to be that resource for people, really is what changed my mind, and made me want to pursue a career where I was working with people and, you know, advocating for their positions.

Rick: So, great answer. I know from some pre-interview work that you and I did, that you also work in mediation. How is being a mediator different from being an attorney and which kinda work do you prefer to do?

Honey: Oh, that’s a tough question. To answer the first one, mediation is entirely different from being an attorney, because you are not advocating for either party. You don’t represent a party, and you are not a decision-maker. So, a mediator is completely separate from an arbitrator. You know, you are effectively a go-between for parties to negotiate a, you know, mutual settlement. I really enjoy alternate dispute resolution. I think that it is a growing trend in the legal field. I think there used to be a lot of attorneys who would dig their heels in at the, you know, mention of mediation because you don’t have the opportunity to, you know, do all of the drama in the courtroom that you’ve been working so hard towards.

You know, you don’t get your day in court, and some clients really want that. But in some cases, and you know, as we see more today, especially in personal injury cases, you know, most of our clients, I would, you know, almost say, all clients are really not looking for that billboard $1.5 million settlement. People are looking, you know, to have their injuries taken care of, and not have to worry about some hulking, you know, hospital bill. And mediation is a really great tool to get both parties in and to say, “You know, look, this is what they’re dealing with. We only need this amount of money to cover this.”

And I think it just takes a big contentious factor out of, you know, negotiations. You lay eyes on people. You’re not just negotiating over the phone. You know, you’re talking to one another about what the actual stakes of that civil suit are. And then you’re able to reach a common, you know, decision, and it just takes a lot of that anger and emotion that can kind of come out in a trial out of it. And I do appreciate that part of mediation. But I am a bulldog when I need to be for my clients. So, it doesn’t mean that I don’t love litigating.

Rick: How has COVID affected you and your work? I know that you said you like to be, you know, in the room with people and, you know, working with people and looking them in the eye. But have you been able to do that here in the last 15, 16 weeks?

Honey: We have adapted very smoothly I think, and there’s the beginning when, you know, the supreme court order in Georgia has been extended twice now to keep courthouses closed. So, although we’re not able to do a whole lot from a filing and, you know, actually going to hearing standpoint, we are utilizing FaceTime, Zoom, Houseparty, every sort of visual communication tool that we can find, and making that work with our clients. And we’re also, you know, very kind of surprised at how everybody else has transitioned. You know, we just took a video call from the jail yesterday.

And we do miss the people part of it. I think that we could say for our whole firm, you know, people are the main reason why all of us do what we do. But we are making as many efforts as we can to, you know, keep in touch with our clients. And that has been one of the benefits, I think, is for all of us to, you know, get together on all of our cases. And although we do work very closely, on a lot of our cases together, you know, some things I handle myself, other things my partners handle, you know, on their own. So, this has been a kind of interesting and great time for us to get to know some of our clients that maybe we weren’t working with as much.

Rick: Great. So, DeWoskin Law Firm is, at the end of the day, is a very small business in terms of employees. What do you like best about working for a small business?

Honey: So many things. I love the other two attorneys that I work with and work for. They are two of the greatest attorneys I’ve ever met. They both have phenomenal backgrounds that I think really provides, you know, kind of rich background for our firm. And I fit really nicely between the two of them. So, it’s great that, you know, as I’m in the beginning of my legal career, that I have such phenomenal resources that I can work so closely with on, you know, a ton of variety of cases. And that’s also the benefit to our firm is that we can be a little more picky when we want to in choosing cases. And then we can, you know, choose what sort of things we want to bring to the firm.

And that was very early on expressed to me, you know, like, “Hey, we want to see you succeed, and we want you to help our firm succeed. And you know, if you think that this is gonna be successful, then speak up. So, it’s definitely a groupthink sort of environment. And I appreciate that we bring everybody into our, you know, discussions about strategy and how to approach things, you know, and our paralegal keeps us all running. I mean, she’s the greatest and the best and we would be nowhere without her and, you know, our office manager as well. So, it’s just everybody who is here is contributing an equal amount, you know, to our successes, and then everybody is there to, you know, share in the failures, and then to regroup and get back on the horse. So, it’s just a very kind of positive environment.

Rick: Yeah, failure is not about getting knocked down. It’s about getting back up because no one goes through life undefeated.

Honey: And especially not in my field.

Rick: Right, right. What is…? This is my favorite question, Honey. I always ask this question. What’s an aspect of your business that people don’t tend to think about, but that you wish people would ask you about?

Honey: I think that, you know, a lot of people forget to kind of ask who their attorneys are. I think that it’s just kind of like, “You’re an attorney. And that’s your only character trait.” And like I was just saying, you know, I wish folks would, when they came to do consults with us, you know, want to get to know kind of who we are without us throwing it in their face. And you know, because we don’t want it to come across as, you know, listen to all of our accomplishments and accolades.

But I think it’s a very important factor to consider when you’re choosing an attorney, you know, what sort of background does this person have? What are their specialties? What have they done, you know, previously? And I think that’s why we are such effective attorneys and advocates for our clients is because of the experience that we all bring, you know, by the other partner, Alex Merritt, is a former ADA for DeKalb County. So, he brings a total, you know, different perspective to criminal defense cases, than, you know, I would have. And Dan is a former and is still post certified sheriff’s deputy. So, you know, he brings an interesting perspective to things as well.

So, we have all of this kind of… And Dan and I were both in the same Georgia State mediation clinic. He just…I think 15 years before me. But we have that sort of background that helps us, you know, make decisions in our cases. And when you ask your attorneys what they have done previously, it kind of sheds light on maybe who do they know? Are they going to be in a… You know, are they familiar with this courthouse? Have they mediated before? You know, have they even taken other cases to mediation? So, just getting to know your attorney, I think, is just a wildly important thing. Because you’re gonna be working with them for a really long time. And that’s another thing that people don’t realize is how long litigation actually takes. And it’s a couple years. So, if you hate your attorney, or if you didn’t know something about them because you didn’t ask, it’s gonna make that process much more difficult for the both of you.

Rick: Well, I think that that aspect, that you just mentioned, is your number one biggest competitive advantage in this world, Honey, because nobody hates you. Everybody loves you.

Honey: I want you to follow me around everywhere, Rick. Tell everyone that.

Rick: And I’m not saying that to be funny. I’m genuinely saying that to the listening audience, and I compliment you on that aspect of your personality because you really are a genuine person.

Honey: I appreciate it. Thank you. Right. I do try my best, and I would definitely say the same for you.

Rick: Thank you. Honey, tell the audience how to get in touch with you.

Honey: So, it’s very easy. My email is honey@atlantatrial.com. But as our listeners can hopefully tell, now, I do love to talk. So, you can always call my office at 404-987-0026.

Rick: And the domain for the website of the company [crosstalk 00:33:04]

Honey: And it is atlantatrial.com. Very easy.

Rick: Okay, atlantatrial.com. No hyphens, no underscores.

Honey: No hyphens.

Rick: All right.

Honey: No nothing.

Rick: Right. Honey, thank you so much. So, that’s a wrap for the interview part of the show. Folks, go to ithelpatlanta.com for the audio archives of this radio show, and other radio shows that we’ve done in the past and to learn more about our sponsor, TeamLogic IT. For my guests, Chris McCaleb and Honey Shaw, I’m Rick Higgins, and join us next time on “IT Help Atlanta.”

Tagged With: Chris McCaleb, DeWoskin Law Firm, Georgia Association of Realtors, Honey Shaw, IT Help Atlanta, Rick Higgins, TeamLogic IT

Steve Rawl and Craig Dowdy, United Community Bank

June 26, 2020 by John Ray

United Community Bank
North Fulton Business Radio
Steve Rawl and Craig Dowdy, United Community Bank
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United Community Bank

Steve Rawl and Craig Dowdy, United Community Bank (North Fulton Business Radio, Episode 249)

What happens when you’ve just left your megabank employer and a pandemic hits? You get busy serving the market by helping business customers who can’t get timely help from their own bank with PPP loans and you build relationships. At least that’s what Steve Rawl, Craig Dowdy, and their commercial banking colleagues did when they started work at United Community Bank in March. Steve and Craig joined host John Ray to tell their story, and it’s a good one. “North Fulton Business Radio” is produced virtually by the North Fulton studio of Business RadioX® in Alpharetta.

Steve Rawl and Craig Dowdy, United Community Bank

Steve Rawl and Craig Dowdy are senior executives in the Commercial Banking Division of United Community Bank.

Since 1950, United Community Bank has been known for excellent service. They are a service-first organization; it is part of their foundation and is one of their guiding principles. It’s who they are.

Banking is a people business. Their growth has, and will, lie heavily with the strength of the people of their bank.

United is a bank, but they’re more than that. They use attentive service and the right mix of products to bring solutions that don’t just impact the bottom line—they strive to make a meaningful difference. No promises or pledges are necessary, it’s just what they do.

Culture is not just what you say, it’s what you do. It must be authentic and it has to start at the top. Together, they create their culture. As an organization, they believe in the power of coming together for good. Whether that is to help their customers, develop their team or support their community, they believe in coming together for a positive outcome.

Their business is not about money—they understand you can deposit that anywhere. And, it’s also not about service, as every bank can promise to do that better. To them, it’s about knowing what they stand for and living it.

They’re committed to being there, for good. For the good of their customer, for the good of the community, for the good of each other. They are honest. To them that means, they’re consistently genuine, trustworthy and authentic. Customers can count on them to take time to understand their needs and to have their best interest at heart. They never forget that it isn’t about them, it’s about their customers and our community.

To best understand them, it’s often helpful to compare them to what they are not. They are honest, but not harsh. They are clear, but not stiff. They are familiar, but they do not make assumptions. They are positive, but not unrealistic. And, they are proud, but not selfishly so.

In addition to personal consumer banking products, they offer lending for renewable energy, medical, dentistry, franchises, owner-occupied commercial real estate, manufacturing and more. Their goal is to add one new line of business a year. In 2018, they introduced United Community Bank’s Navitas Equipment Financing Division. This subsidiary allows their customers to purchase the essential machinery or tangible assets needed to run their business. Their Commercial Business Solutions lines of business are fully staffed with industry experts who work together with their local community bankers to meet the lending needs of their customers while also originating independently nationwide.

Over the past 30 years, the banking industry has seen an increase in consolidation – around 63% of banks have disappeared. The least happy customers are ones that are digital-only. The happiest customers are ones that use a combination of digital and in-branch services. They are actively investing in assessing and meeting the digital needs of their customers while also prioritizing security. In a world where banking can get complicated, they talk like humans do—they are personable and approachable. They want to make banking and finances easier to understand.

They have been recognized as one of America’s Best Performing Banks by Forbes magazine for seven consecutive years.  In 2019, they were ranked one of the Best Banks in the World by Forbes, and #5 in the country. They have a strong presence in the growing perimeter communities of Atlanta and are well positioned in this rapidly growing market. They have added multiple new team members who will lead expansion efforts into the city.

Points of Contact:

Company website

LinkedIn URL:  https://www.linkedin.com/company/united-community-bank/

Facebook URL: https://www.facebook.com/unitedcommunitybank

Questions/Topics Discussed in this Show

  • Profile of United Community Bank and their operating philosophy
  • What sets the bank apart
  • PPP loans and how they approached and handled
  • How honest, timely communication set them apart from larger competitors
  • Clients they serve in UCB’s Commercial Banking Division

North Fulton Business Radio” is produced virtually from the North Fulton studio of Business RadioX® in Alpharetta. You can find the full archive of shows by following this link. The show is available on all the major podcast apps, including Apple Podcasts, Spotify, Google, iHeart Radio, Stitcher, TuneIn, and others.

 

Tagged With: business banking, business loans, commercial banking, Craig Dowdy, equipment financing, John Ray, North Fulton Business Radio, PPP loans, Steve Rawl, United Community Bank

Joe Noonan, Southwestern Consulting

June 25, 2020 by John Ray

Joe Noonan, Southwestern Consulting 
North Fulton Business Radio
Joe Noonan, Southwestern Consulting
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Joe Noonan, Southwestern Consulting

Joe Noonan, Southwestern Consulting  (North Fulton Business Radio, Episode 248)

Joe Noonan, Southwestern Consulting, joined host John Ray to discuss time management, his sales and leadership coaching practice, and much more. “North Fulton Business Radio” is produced virtually by the North Fulton studio of Business RadioX® in Alpharetta.

Joe Noonan, Certified Sales & Leadership Coach, Southwestern Consulting

Southwestern Consulting is the professional sales training division of the oldest direct sales company in the US, The Southwestern Company. Our philosophies & principles are derived from our parent company, Southwestern Company which:

• Was established in 1855 • Currently employs 10,000+ active salespeople • Owns 22 sales-driven companies across multiple unique industries

• Houses the #1 Raymond James office worldwide (financial services), a 9-time Pinnacle Producer (executive search), the largest school fundraising company in the world, multiple New York Times bestselling authors (training and personal development) and 2 past national board members of The Direct Selling Association of America

• Has trained over 280,000+ sales professionals, sales leaders and executive leaders since its inception

• Is most famous for its 160+ year old college internship program, Southwestern Advantage, where students sell educational children’s books door to door and make a combined 1 million sales presentations every year Our division, Southwestern Consulting, is the fastest growing professional sales training / coaching company in America. There are  140+ team members who have been in over 11,000 offices in the last 12 years.  They conduct large sales training conferences, provide one on one sales and leadership coaching, and deliver ongoing customized sales consulting. Southwestern Consulting loves sales, the selling profession, and helping salespeople grow their business on average 25.1%!

Points of Contact for Joe Noonan:

Company website

LinkedIn URL:  https://www.linkedin.com/in/JoeNoonan99

Facebook URL: https://www.facebook.com/joenoonan99

Questions/Topics Discussed in this Show

  • Joe’s history and what led him to professional coaching
  • His clients’ response to the Covid-19 business environment
  • Joe’s work as a professional speaker and Certified Sales and Leadership Coach
  • Types of clients served
  • Time management
  • Client success stories

 

North Fulton Business Radio” is produced virtually from the North Fulton studio of Business RadioX® in Alpharetta. You can find the full archive of shows by following this link. The show is available on all the major podcast apps, including Apple Podcasts, Spotify, Google, iHeart Radio, Stitcher, TuneIn, and others.

Renasant Bank has humble roots, starting in 1904 as a $100,000 bank in a Lee County, Mississippi, bakery. Since then, Renasant has grown to become one of the Southeast’s strongest financial institutions with over $13 billion in assets and more than 190 banking, lending, wealth management and financial services offices in Mississippi, Alabama, Tennessee, Georgia and Florida. All of Renasant’s success stems from each of their banker’s commitment to investing in their communities as a way of better understanding the people they serve. At Renasant Bank, they understand you because they work and live alongside you every day.

 

Tagged With: Joe Noonan, John Ray, leadership coaching, North Fulton Business Radio, personal development, sales and leadership coaching, sales coaching, Southwestern Consulting, time management, training

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