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GNFCC North Fulton Economic Recovery Forum: Sales, Marketing, and Promotion

June 25, 2020 by John Ray

North Fulton Business Radio
North Fulton Business Radio
GNFCC North Fulton Economic Recovery Forum: Sales, Marketing, and Promotion
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Clockwise from upper left: Kali Boatright, Bonnie Mauldin, Ben Cagle, and Lisa Tilt

GNFCC North Fulton Marketing Forum: Recovery Sales, Marketing and Promotion (“GNFCC 400 Insider,” Episode 44)

GNFCC CEO Kali Boatright moderated a panel of three top-notch sales, marketing, and promotion professionals in the last in a June series of Economic Recovery Forums sponsored by the Greater North Fulton Chamber of Commerce and Roswell Inc. The PowerPoint deck associated with this webinar can be found here.

The host of “The GNFCC 400 Insider” is GNFCC CEO Kali Boatright, and the show is presented by the Greater North Fulton Chamber of Commerce and produced by the North Fulton studio of Business RadioX®. Business RadioX is the Media Sponsor for this series of Economic Recovery Forums.

Forum Panelists:

Bonnie Mauldin, The Mauldin Group

Bonnie Mauldin

Bonnie Mauldin is the Founder and CEO of The Mauldin Group.

The Mauldin Group is a professional web design and digital marketing agency, that specializes in branding and lead generation for small business. The goal of The Mauldin Group is to offer small to mid-sized corporations creative, results-driven, lead generation and branding solutions.

Since its founding, The Mauldin Group has continued to grow, establishing itself as not just a leader in the Atlanta market but as an international company. Through Bonnie’s revolutionary internet marketing practices and savvy networking skills, TMG has grown to a team of twelve.

Bonnie was named a Business Person of Excellence by the Greater North Fulton Chamber of Commerce in 2019. The Mauldin Group is the proud recipient of the Forsyth Chamber of Commerce Business of The Year Award, Best of Atlanta by the AJC, and ranked as one of the Top 10 SEO Agencies in Atlanta by Expertise.com.

Ben Cagle, Cagle Consulting Partners

Ben Cagle

Ben Cagle is Managing Partner of Cagle Consulting Partners (CCP), an advisory firm focused on accelerating growth, driving innovation, and building/scaling organizations in technology, professional Services, and other industries.

Cagle Consulting Partners currently serves global enterprise, mid-market, and technology startup clients.

Prior to founding CCP, Ben served on the executive leadership team for a Global 100 Enterprise with full P&L responsibility for a $450M global business unit and led an industry consolidation initiative (with McKinsey & Company).

Transitioning from “industry” into global management consulting, Ben served in various Consulting Partner, Practice/Industry Leader, Solution Innovation, and Thought Leadership roles. Ben’s global enterprise consulting leadership experience includes positions at HP Enterprise (formerly EDS), DXC Technology (formerly CSC Consulting), and Hitachi Consulting.

Ben also has led various NASDAQ, VC-backed Software/SaaS, and entrepreneurial companies focused on advanced data analytics, market insights, and brand/marketing strategy.

Ben graduated from the Georgia Institute of Technology and currently resides in Alpharetta, Georgia with his wife, Sara.

Lisa Tilt, Full Tilt Consulting

Lisa Tilt

Lisa Tilt is the Founder and CEO of Full Tilt Consulting.

Full Tilt Consulting was born from the idea that a marketing firm can be both big picture and roll-up-the-sleeves tactical, strategic but approachable, and level-field collaborative to the degree that the best idea always wins, no matter where it originates. Its team of senior-level marketing, communications and digital experts is always in pursuit of accomplishing great work that achieves outstanding results while enjoying each other’s company. This formula has propelled Full Tilt and its clients forward since 2006.

Full Tilt provides counsel and custom marketing programs to a robust roster of clients in a variety of fields. Through constructive partnerships, it determines where clients are in their business life cycle, identify their goals, and create plans to capitalize on opportunities and solve challenges through communications.

About GNFCC and “The GNFCC 400 Insider”

Kali Boatright, President and CEO of GNFCC

“The GNFCC 400 Insider” is presented by the Greater North Fulton Chamber of Commerce (GNFCC) and is hosted by Kali Boatright, President and CEO of GNFCC. The Greater North Fulton Chamber of Commerce is a private, non-profit, member-driven organization comprised of over 1400 business enterprises, civic organizations, educational institutions and individuals.  Their service area includes Alpharetta, Johns Creek, Milton, Mountain Park, Roswell and Sandy Springs. GNFCC is the leading voice on economic development, business growth and quality of life issues in North Fulton County.

The GNFCC promotes the interests of our members by assuming a leadership role in making North Fulton an excellent place to work, live, play and stay. They provide one voice for all local businesses to influence decision makers, recommend legislation, and protect the valuable resources that make North Fulton a popular place to live.

For more information on GNFCC and its North Fulton County service area, follow this link or call (770) 993-8806.

For the complete show archive of “The GNFCC 400 Insider,” go to GNFCC400Insider.com. “The GNFCC 400 Insider” is produced by the North Fulton studio of Business RadioX®.

Debunking Medical Myths – Episode 35, To Your Health With Dr. Jim Morrow

June 25, 2020 by John Ray

North Fulton Studio
North Fulton Studio
Debunking Medical Myths - Episode 35, To Your Health With Dr. Jim Morrow
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Dr. Jim Morrow, Morrow Family Medicine, and Host of “To Your Health With Dr. Jim Morrow”

To Your Health With Dr. Jim Morrow – Episode 35, Medical Myths

Vaccines cause the flu. We only use 10% of our brains. You’re more likely to get sick in cold weather. Dr. Morrow covers a number of medical beliefs we’ve picked up throughout life which we need to reconsider and discard. Listen in to find out what is true and what is a myth. (And we also celebrate Dr. Morrow’s birthday!) “To Your Health” is brought to you by Morrow Family Medicine, which brings the CARE back to healthcare.

About Morrow Family Medicine and Dr. Jim Morrow

Morrow Family Medicine is an award-winning, state-of-the-art family practice with offices in Cumming and Milton, Georgia. The practice combines healthcare information technology with old-fashioned care to provide the type of care that many are in search of today. Two physicians, three physician assistants and two nurse practitioners are supported by a knowledgeable and friendly staff to make your visit to Morrow Family Medicine one that will remind you of the way healthcare should be.  At Morrow Family Medicine, we like to say we are “bringing the care back to healthcare!”  Morrow Family Medicine has been named the “Best of Forsyth” in Family Medicine in all five years of the award, is a three-time consecutive winner of the “Best of North Atlanta” by readers of Appen Media, and the 2019 winner of “Best of Life” in North Fulton County.

Dr. Jim Morrow, Morrow Family Medicine, and Host of “To Your Health With Dr. Jim Morrow”

Covid-19 misconceptionsDr. Jim Morrow is the founder and CEO of Morrow Family Medicine. He has been a trailblazer and evangelist in the area of healthcare information technology, was named Physician IT Leader of the Year by HIMSS, a HIMSS Davies Award Winner, the Cumming-Forsyth Chamber of Commerce Steve Bloom Award Winner as Entrepreneur of the Year and he received a Phoenix Award as Community Leader of the Year from the Metro Atlanta Chamber of Commerce.  He is married to Peggie Morrow and together they founded the Forsyth BYOT Benefit, a charity in Forsyth County to support students in need of technology and devices. They have two Goldendoodles, a gaggle of grandchildren and enjoy life on and around Lake Lanier.

Facebook: https://www.facebook.com/MorrowFamMed/

LinkedIn: https://www.linkedin.com/company/7788088/admin/

Twitter: https://twitter.com/toyourhealthMD

The complete show archive of “To Your Health with Dr. Jim Morrow” addresses a wide range of health and wellness topics, and can be found at www.toyourhealthradio.com.

Dr. Morrow’s Show Notes

Debunking Medical Myths

 

  • Myth: Flagyl and Alcohol will make you sick
  • Just not the case. A study of college students showed that even when drunk, metronidazole did not make anyone sick. 
  • Myth: Medicine expires after a year
  • Just not the case. Just because a date has passed does not mean that the antibiotics you got a year ago turned to poison or suddenly stopped working. It just does not happen. 
  • The expiration actually refers to the fact that the prescription itself expires, not the medicine. 
  • any refills you have are no longer valid.

 

  • Myth: Vaccines can cause the flu (and autism).
  • Although the body can develop a low-grade fever in response to any vaccine, rumors that a flu shot can cause the flu are an outright lie 
  • The flu shot does contain dead flu viruses, but they are, well, dead. 
  • A dead virus cannot be resurrected to cause the flu  
  • As for vaccines causing autism, this myth was started in 1998 with an article in the journal The Lancet.  
  • In the study, the parents of eight (yes, only eight) children with autism said they believed their children acquired the condition after they received a vaccination against measles, mumps and rubella (the MMR vaccine).  
  • Since then, rumors have run rampant despite the results of many studies.  
  • For example, a 2002 study in The New England Journal of Medicine of 530,000 (yes, a whopping 530,000) children found no link between vaccinations and the risk of a child developing autism.

 

  • Myth: Supplements always make you healthier.

  • Vitamin supplements may be not only ineffectual but even dangerous, studies have shown.  
  • For example, a study published in 2016 showed that some older women who take calcium supplements may face an increased risk of dementia. 
  • And in a huge review of 20 years of supplement research published in 2015, researchers found that taking high doses of vitamins may be linked with an increased risk of cancer. 
  • Aside from these possible long-term risks, reports have suggested that supplements can cause damage in the short term too.  
  • A report published in 2016 found that a man in Pennsylvania who took Ayurvedic herbal supplement developed lead poisoning.  
  • Another report, also published in 2016, showed that a 4-year-old boy in England went to the ER after taking a slew of “natural” supplements, and developing vitamin D toxicity. 
  • The FDA does not require supplements to be regulated in the same way that drugs are, which can be a real problem.  
  • As a result, the safety of many supplements has not been rigorously studied.  
  • Furthermore, supplement bottles can sport unsubstantiated claims and even make errors in dosage recommendations, she said.

 

  • Myth: Cold weather makes you sick.

  • This myth is common around the world, but it is just not true.  
  • Studies have shown we may feel more cold symptoms — real or imaginary — when we are chilled (after all, a cold is called a “cold” for a reason),  
  • but the temperature itself does not make us more susceptible to viruses.  
  • This has been known since at least 1968, when a study in The New England Journal of Medicine showed what happened when researchers exposed chilly people to the rhinovirus (one cause of the common cold). 
  • It turned out that whether they were shivering in a frigid room or in an icy bath, people were no more likely to get sick after sniffing cold germs than they were at more comfortable temperatures. 
  • Cold air also does not make a difference in people’s recovery time from a cold. In fact, although the research is in its early stages, it is possible that being exposed to cold may even help your body in some way. 
  • However, it’s unclear how chilly conditions might affect the germs themselves.  
  • Research has shown that two common causes of colds — rhinoviruses and coronaviruses — may thrive at colder temperatures,  
  • and that the flu may spread most effectively under cold, dry conditions. 
  • Some scientists speculate that colds are more common in cooler months because people stay indoors more, interacting more closely with one another and giving germs more opportunities to spread.

 

  • Myth: We use only 10 percent of our brains.

  • Motivational speakers and other self-help gurus have been promoting this one since as early as 1907,  
  • as a way to encourage people to tap into some latent capacity, But these people were not basing the proclamation on sound science. 
  • Today, scientists can look at any brain scan, measuring activity at any given time, and have a big laugh at this myth. The idea lingers in popular culture because we want to think we haven’t reached our full potential.

 

  • Myth: Sugar turns kids into little monsters.

  • It can be hard to find a parent who does not believe this 
  • In one particularly clever study among a slew of studies finding sugar’s nil effect on unruliness,  
  • kids were given Kool-Aid sweetened with aspartame, a compound that contains no sugar.  
  • Researchers told half of the parents the Kool-Aid contained sugar, and told the other half the truth. 
  • The parents in the study who thought their kids were riding a sugar high reported their children were uncontrollable and overactive.  
  • But a sensor on the kids’ wrists that measured activity level said the opposite:  
  • The kids were actually acting subdued.  
  • The study was published in the Journal of Abnormal Child Psychology in 1994 
  • Sugar is often given at times when the rules are loosened and there are lots of other kids around, like birthday parties and holidays.

 

  • Myth: You need to stay awake if you’ve had a concussion.

  • Anyone who may have a concussion should seek medical attention,  
  • but the condition is rarely severe or life-threatening.  
  • Warnings that people need to stay awake after incurring a concussion most likely grew out of a misunderstanding about a particular type of head injury —  
  • one that involves brain bleeding and that causes people to have a “lucid period,” followed by a coma or even death.  
  • But this is very uncommon and doesn’t pertain to people with normal concussions 
  • If you’ve been evaluated by a doctor, and he has said that you have a mild regular concussion, you don’t need to worry that someone has to wake you up every hour.

 

  • Myth: Chewing gum stays in your stomach for 7 years.

  • Although it is true that many of the ingredients in gum —  
  • such as elastomers, resins and waxes —  
  • are indigestible, that does not mean they hang out in your guts for seven years.  
  • Plenty of what you eat — even things you are recommended to eat, such as fiber — is indigestible.  
  • But the digestive system is a robust piece of organic machinery, and anything it can’t absorb, it moves along.  
  • Despite the stickiness and strange consistency of gum, it passes right through your digestive tract.

 

  • Myth: Reading in the dark or sitting too close to the TV ruins your eyesight.

  • Dim light — or alternatively, staring into the multicolored tube at close range — can undoubtedly make your eyes work so hard they hurt.  
  • But there is no evidence that these practices cause long-term damage. 
  • The TV myth may have started in the 1960s, and at that time, it may have been true.  
  • Some early color TV sets emitted high amounts of radiation that could have caused eye damage,  
  • but this problem has long been remedied, and today’s TV and computer monitors are relatively safe 
  • If you or your child tend to sit so close to the computer or TV that it hurts the eyes, it may be a good idea to get checked for nearsightedness.  
  • However, sitting too close does not create a need for glasses even if getting glasses can remedy the habit. 
  • Myth: You should drink at least 8 glasses of water a day.

  • The eight-glasses-a-day myth likely started in 1945, when the Food and Nutrition Board of the National Research Council said adults should take in about 2.5 liters of water a day  
  • (equivalent to about eight glasses, or two-thirds of a gallon).  
  • Although most media outlets reported that as fact and stopped there,  
  • the council actually went on to explain that most of the 2.5 liters comes from food.  
  • the recommendation should be amended to the following: Drink or eat about eight glasses of fluid a day.

 

  • Myth: You should wait an hour after eating before you go swimming.

  • This myth has ruined many summer afternoons,  
  • forcing young and old to swelter in the heat while cool waters beckoned,  
  • all because they were careless enough to down a PB&J.  
  • Let the ban be lifted:  
  • There is no special reason not to swim after eating,
  • It’s true that any type of vigorous exercise can be uncomfortable (although not dangerous) after an overwhelming feast.  
  • But for most of us whose waterfront dining experience includes sand-dusted chips and soggy sandwiches, that is hardly a concern.  
  • And cramps can happen anytime, whether you’ve eaten or not.  
  • If you are swimming in waters so rough that a charley horse will mean the death of you, you should probably swim elsewhere. 

 

  • Myth: Fingernails and hair continue to grow after death.

  • This myth is actually just a misperception, and for many years, most physicians couldn’t disprove it, even though they couldn’t quite explain it. 
  • Here’s what really happens to your nails and hair after you die:  
  • As the body’s skin is drying out, soft tissue, especially skin, is retracting. 
  •  The nails appear much more prominent as the skin dries out.  
  • The same is true, but less obvious, with hair. As the skin is shrinking back, the hair looks more prominent or sticks up a bit.

 

  • Myth: Shaved hair grows back faster, coarser and darker.

  • Here’s a myth you can debunk yourself by paying attention to your own hair after shaving.  
  • You may notice that new hair grows in with a blunt edge on top.  
  • Over time, that blunt edge gets worn down, making it seem thicker than it really is.  
  • But why might recently shaved hairs seem darker than their nonshaved counterparts?  
  • It could be that those newly spouted hairs haven’t yet been bleached by the sun 
  • But if you don’t trust your own experimental skills, there’s other evidence that this myth isn’t reality.  
  • A clinical trial conducted in 1928 compared hair growth  in shaved patches to hair growth in unshaved patches. 

 

  • Myth: Eating turkey makes you drowsy.

  • Your excuse for taking a nap after dinner on Thanksgiving just went out the window.  
  • While turkey does contain a chemical called tryptophan that is known to cause drowsiness,  
  • your serving of Thanksgiving bird doesn’t contain any more of the chemical than a similar-size serving of chicken or beef 
  • So why do people feel so sleepy after a Thanksgiving feast?  
  • It could be the overall quantity of food you eat on this holiday that makes you drowsy.  
  • Those heaping mounds of carbohydrates on your plate (think dinner rolls and mashed potatoes),  
  • plus a few alcoholic beverages, will almost certainly make you feel tired.

 

  • Myth: Ulcers are caused by spicy food and stress.

  • If you think your ulcers are acting up because of the curry you ate last night for dinner, think again.  
  • Although doctors once believed that ulcers were caused by stress, lifestyle choices or spicy foods, they now know that most ulcers are actually caused by the bacterium Helicobacter pylori. 
  • Ulcers — sores that develop in the lining of the esophagus, stomach or the first part of the small intestine — can also be caused by certain medicines.  
  • Aspirin, NSAIDs and iron tablets are the most common culprits
  • Myth: Poinsettias are toxic.

  • Poinsettias aren’t toxic.  
  • The plants can make people sick,  
  • but there have been no definitive cases of a person dying from exposure to a poinsettia plant. 
  • In a paper published in the Southern Medical Journal in 1996, researchers reviewed 22,793 cases of poinsettia exposure that were reported to poison control centers over a seven-year period.  
  • They found that not one of those cases was fatal. The most severe reactions reported were stomachaches and cramping. 
  • The myth about poinsettias being toxic may have come from a case, reported in 1919, of a 2-year-old in Hawaii who allegedly died after ingesting parts of the plant, according to a 2012 article in the Western Journal of Emergency Medicine. But the child’s death was never confirmed, nor was the cause of death.
  • Myth: Chicken noodle soup cures … everything.

  • Everybody’s heard that chicken soup is supposedly the best cure for whatever ails you.  
  • But does this delicious food really help you get better when you’re sick? 
  • Unfortunately, no.  
  • The combination of hot broth and yummy veggies is more of a comfort than a cure 
  • However, some research suggests that chicken noodle soup may work well as a placebo.  
  • In other words, it may convince you that you’re getting better. 

[Source:  livescience.com]

 

Tagged With: flu, flu myths, health tips, medical myths, Morrow Family Medicine, To Your Health, To Your Health With Dr. Jim Morrow, vitamin supplements

Decision Vision Episode 71: What Decisions Do I Have to Make For My Business to Survive Covid-19? – An Interview with Zahir Ladhani, Velocity Strategic Consulting

June 25, 2020 by John Ray

Brady Ware
Decision Vision
Decision Vision Episode 71: What Decisions Do I Have to Make For My Business to Survive Covid-19? - An Interview with Zahir Ladhani, Velocity Strategic Consulting
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Decision Vision Episode 71: What Decisions Do I Have to Make For My Business to Survive Covid-19? – An Interview with Zahir Ladhani, Velocity Strategic Consulting

As the timing and shape of an economic recovery remains uncertain, many business owners are asking themselves what decisions they must make for their business to survive this Covid-19 environment. Host Mike Blake explores these issues with Zahir Ladhani, Velocity Strategic Consulting.  “Decision Vision” is presented by Brady Ware & Company.

Zahir Ladhani, Velocity Strategic Consulting

Zahir Ladhani

Zahir Ladhani is a seasoned executive with 30+ years of experience leading the growth of companies, products and teams. He played a crucial role on a senior executive team facilitating the $1.3 Billion sale of a company to a Fortune 50 Company. Additionally, he has overseen leadership teams in multiple publicly-traded organizations, in the capacity of President, Vice President of Sales, Vice President of Business Development, Marketing Director, and Director of Finance.

Zahir is a talented communicator and proven leader who understands corporate culture, the collaborative process, and how to assist organizations and their leadership teams optimize the balance between people, performance and profit.

Zahir Ladhani is currently the managing director of a business coaching firm, Velocity Strategic Consulting, and teaches Strategy at Kennesaw State University’s EMBA Program.

Michael Blake, Brady Ware & Company

Mike Blake, Host of the “Decision Vision” podcast series

Michael Blake is Host of the “Decision Vision” podcast series and a Director of Brady Ware & Company. Mike specializes in the valuation of intellectual property-driven firms, such as software firms, aerospace firms and professional services firms, most frequently in the capacity as a transaction advisor, helping clients obtain great outcomes from complex transaction opportunities. He is also a specialist in the appraisal of intellectual properties as stand-alone assets, such as software, trade secrets, and patents.

Mike has been a full-time business appraiser for 13 years with public accounting firms, boutique business appraisal firms, and an owner of his own firm. Prior to that, he spent 8 years in venture capital and investment banking, including transactions in the U.S., Israel, Russia, Ukraine, and Belarus.

Brady Ware & Company

Brady Ware & Company is a regional full-service accounting and advisory firm which helps businesses and entrepreneurs make visions a reality. Brady Ware services clients nationally from its offices in Alpharetta, GA; Columbus and Dayton, OH; and Richmond, IN. The firm is growth minded, committed to the regions in which they operate, and most importantly, they make significant investments in their people and service offerings to meet the changing financial needs of those they are privileged to serve. The firm is dedicated to providing results that make a difference for its clients.

Decision Vision Podcast Series

“Decision Vision” is a podcast covering topics and issues facing small business owners and connecting them with solutions from leading experts. This series is presented by Brady Ware & Company. If you are a decision maker for a small business, we’d love to hear from you. Contact us at decisionvision@bradyware.com and make sure to listen to every Thursday to the “Decision Vision” podcast.

Past episodes of “Decision Vision” can be found at decisionvisionpodcast.com. “Decision Vision” is produced and broadcast by the North Fulton studio of Business RadioX®.

Visit Brady Ware & Company on social media:

LinkedIn:  https://www.linkedin.com/company/brady-ware/

Facebook: https://www.facebook.com/bradywareCPAs/

Twitter: https://twitter.com/BradyWare

Instagram: https://www.instagram.com/bradywarecompany/

Show Transcript

Intro: [00:00:02] Welcome to Decision Vision, a podcast series focusing on critical business decisions. Brought to you by Brady Ware & Company. Brady Ware is a regional, full-service accounting and advisory firm that helps businesses and entrepreneurs make vision a reality.

Mike Blake: [00:00:21] And welcome to Decision Vision, a podcast giving you, the listener, clear vision to make great decisions. In each episode, we will discuss the process of decision making on a different topic from the business owner’s or executive’s perspective. We aren’t necessarily telling you what to do, but we can put you in a position to make an informed decision on your own and understand when you might need help along the way.

Mike Blake: [00:00:41] My name is Mike Blake, and I’m your host for today’s program. I’m a Director at Brady Ware & Company, a full-service accounting firm based in Dayton, Ohio, with offices in Dayton; Columbus, Ohio; Richmond, Indiana; and Alpharetta, Georgia. Brady Ware is sponsoring this podcast, which is being recorded in Atlanta per social distancing protocols. If you like this podcast, please subscribe on your favorite podcast aggregator, and please consider leaving a review of the podcast as well.

Mike Blake: [00:01:07] And so, today’s topic is another in our series of COVID survival topics. But this one is going to be a little bit different. And the question, really, is actually a number of questions all rolled up and mashed up into one. And so, the topic is, what are the decisions I have to make, so that my business survives COVID? And by now as we record this in early June and Happy Father’s Day in advance to everybody who is a father listening to this podcast, and as we record this, we are now, more or less, in something approximating recovery phase of this pandemic at a time, also, of tremendous social unrest and potentially change. We’re just in an environment now where there is no textbook, there is no wise man or woman to tell us exactly what to do based on experience. It’s all about kind of feeling our way through.

Mike Blake: [00:02:25] And so, whereas most of our topics do address a high-level strategic decision, the reality is that many businesses are not really in a strategic posture. As I was talking to our guest and our producer a little while ago as we were setting this thing up, and we talked about when you have a loaded gun pointed right to your head, your thought process at that point is not strategic. Your thought process at that point is not, “What is happening to my retirement plan and my 401(k)?” It’s, “How do I get out of this situation now? Get out of the building.” We’re going to figure everything else out at that point.

Mike Blake: [00:03:08] Now, I understand that’s a dramatic and it’s a graphic image, but I do think that there’s some truth and there is some relevance to that. But we are now, you know, after sort of huddling ourselves, at least certainly, I was, away from the pandemic to reaching a point where we are kind of have our hands wrapped around the bars and shaking them, being asked or asking to be let out of our mass house arrest, and now, all of a sudden, the doors open with differing speeds depending on what state you’re in. State, meaning geographic location.

Mike Blake: [00:03:58] And, you know, when that happens, I think to some extent, we’re sort of the dog that catches the car or what would happen if Wile E. Coyote actually captured the Road Runner? I’m not sure he’d know what to do with it. And so, now, this next phase is, okay, you know, what is this checklist? And you’ll read a lot of stuff that talk about, well, you know, let some of your employees continue to work from home and everybody’s going to walk around like they’ve got OCD and wash their hands all the time and creating distance between office and cubicles.

Mike Blake: [00:04:36] And that’s all well and good. It’s important. There’s plenty of information out there. There’s nothing that we’re going to do it. But then, you know, as a decision maker, you’re now going to be faced with many, many micro decisions if you are or even not so many micro decisions, but they’re all tactical decisions. And tactical decisions can take on equal or superior importance relative to a strategic decision.

Mike Blake: [00:05:07] And so, that’s a long preamble to saying that if this episode seems a little bit different, it is, and that’s by design. And the reason is because when you reopen your business and you expose yourself to the wide, weird world out there, it’s not about one decision anymore. It’s really about probably 92, at least. Well, we’re not going to go over 92 decisions, but we are going to go over probably about a dozen or so, and hopefully that this will be something that—or we hope is that, this will be something that you can you can take pieces from, and apply to your own situation as is, you know, what we try to do here are the Decision Vision podcast.

Mike Blake: [00:05:53] And helping us work through this is my friend, Zadhir Ladhani who is Managing Partner of Velocity Strategic Consulting. And Zadhir brings more than 30 years of, in the trenches, experience with software, the service companies, consumer companies, services and human capital companies, pharmaceutical companies, and management consulting. As you’ll hear, he’s a very talented communicator and he’s a proven leader whose drawn businesses and product lines and was a key member of an executive leadership team that led the sale of its company to a Fortune 100 acquirer.

Mike Blake: [00:06:34] Zadhir works with senior executives and leadership teams to scale up businesses by improving their discipline around people, strategy, execution, and accountability for sustainable growth. He has worked with numerous clients and using the complexity that growth often brings, allowing leaders to focus more time on building their businesses by leveraging transformative tools, processes, and principles. He holds a bachelor’s degree in mathematics and accounting from the University of Waterloo in Canada and a master of arts in international relations from the Fletcher School of Law and Diplomacy at Tufts University in Boston, Massachusetts. Zadhir, welcome to the program.

Zadhir Ladhani: [00:07:10] Thank you. Thanks, Mike.

Mike Blake: [00:07:12] So, I’m going to ask you the question that I have to ask or everybody has to ask, every guest ever who comes on any program in the world, which is, are we in a recovery now? If not, when do you think it’s going to happen? And are you on the V side recovery camp, or are you on the slow slogging recovery camp, or somewhere in between?

Zadhir Ladhani: [00:07:33] So, Mike, I appreciate the introduction, and I am on the slow recovery side. I’m not on the V recovery side and I actually don’t think we’re in the recovery phase yet. If you look through what we’ve gone through, and I look at this from a lens of three phases, we went through the lockdown phase where we were trying to flatten the curve. And some parts of the country never flattened the curve. We would continue to grow it. But we decided to get into the second phase, which is the recovery phase, as you called it, but I think I call it the fight phase, that we’re going to go fight this.

Zadhir Ladhani: [00:08:10] And then, when the vaccine or a therapeutic is available is when, potentially, the full final phase of this comes in. So, I think we’re in this middle phase, which I called the fight, where the infections and the number of people who interact with this disease will increase, decrease, increase, decrease. And we’re going to see spotty places in the country, spotty places around different states and different parts of the state in different phases.

Zadhir Ladhani: [00:08:45] So, they’re going to be brush fires we’re going to have to put up around the country. If you look at why I say that and why I think it’s a long U, until a vaccine is available, there is no surety of how we will fight this. There are so many unknowns about this COVID-19 that every other day, we’re hearing something new and we’re learning something new. And so, anything somebody is forecasting, it’s coming out to be different. And so, I would say, we plan for the worst, and then hope for a better one. And businesses work on that well. Look, people are saying there’s a vaccine coming up, right?

Zadhir Ladhani: [00:09:23] Normally, vaccines take 20 years, and now, we’ve got a prognosis that we’re going to have a vaccine by the end of this year. I really hope we do. And I know there were over 150 candidates in the work, and we’re taking every piece of red tape out, and we’re trying to shorten the cycle as much as possible, and we got the best scientists we’ve ever had around the world working on it. And globally, humanity has gained. But sometimes, things take time. And we hope we can get through this. But my view is it’s a long U with ups and downs as we go through it.

Mike Blake: [00:09:59] You know, I think your observation is very smart, that the fact of the matter is, we don’t understand everything there is about the coronavirus. And the knowledge is evolving. And, you know, it reminds me, I think coronavirus is sort of the eggs of the disease realm. What I mean by that is for years, I think it’s still going on, is that doctors are telling us eggs are terrible for us, but now, they have the right kind of cholesterol, so they’re great for us. But then, maybe that kind of cholesterol, it has a limit, so they’re bad for us again. And frankly, I don’t know. So, I just see the eggs now and I roll the dice, right? But I mean, COVID is kind of like that.

Zadhir Ladhani: [00:10:50] Yeah.

Mike Blake: [00:10:50] You know, there’s even some there’s even some real discussion as to whether or not, not just ideological, but medical as to, again, how necessary masks are.

Zadhir Ladhani: [00:11:04] Yeah.

Mike Blake: [00:11:04] And, you know, we just don’t know. And I’m not going to make a statement as to whether or not somebody should wear a mask or not, but the fact of the matter is that whichever position is out there, there’s plenty of information, and frankly, some good information that supports one way or the other, right?

Zadhir Ladhani: [00:11:22] Yeah.

Mike Blake: [00:11:22] So, I guess maybe I want to go right off the script here, and that is that maybe the first decision you have to make is, do I think it’s a V recovery or slow recovery, right? Because if I think it’s a V recovery, then the other things we’re going to talk about today may have a different answer or a different spin to them as opposed to if I think there’s going to be a two-year recovery, say, that, you know, the Fed thinks is out there. Is that fair too or am I making too much of it?

Zadhir Ladhani: [00:11:54] No, you’re not making too much of it, but my pushback would be, if you make a decision that it’s a V recovery, what are the decisions you’ll make in your business? And what if it’s a U recovery, what would happen to you? Plan that out and forecast. And then, do that if you work towards a U recovery, forecast out that, what if then it’s a V? Which one gives you the higher probability of survivability? And my supposition to you would be plan for a U, hope for a V, you have a better chance of success versus you plan and act on a V, And it becomes a U. You see where I’m going? And so-

Mike Blake: [00:12:35] I do. And then, to that end too, we’ll talk about this a bit later, we may very well have a W kind of recovery.

Zadhir Ladhani: [00:12:44] Yes. And if you look at the stock market in the day we’re recording this, the stock market was way up, and then yesterday, dropped. And this morning, it just started to go back up again. Like I think we’ve got to be cautious and not get carried away with the fad of people jumping up and down and most people starting to get out there and what you see in a very quick manner. Think of it a little bit of a longer term because of the unknowns. One of the biggest things of this is the unknowns that we have is the thing we need to keep in mind.

Mike Blake: [00:13:15] So, how to lie? And I am a business owner, I’m a shareholder in my company, so how do I assess my own company as to one that’s likely to recover as opposed to one maybe that isn’t likely to recover?

Zadhir Ladhani: [00:13:33] So, I think you’ve got to do the scenario planning around the U. And so, what I recommend to my clients is do a scenario planning that says you will have a 20%, a 50% or an 80% drop in revenue over the next year and a-year-and-a-half. And then, do your net income in a cash flow on those three scenarios. You put your expenses towards the 50 to 80 and run your business. And go forward with that planning phase, and that will give you as much opportunity to survive as possible.

Zadhir Ladhani: [00:14:15] The other thing you need to do is conserve cash as much as possible and reduce any frivolous expenses or even potentially some expenses that you just are nice to have versus need to have, and that will ensure. Now, the next key thing you need to do is what we’re seeing in COVID is a lot of trends that were happening pre-COVID have accelerated. And what you want to do is how do you evolve your business to get on those trends and make sure your business is essential in getting on those trends. And we can talk more, I’m sure, when you get to that level.

Mike Blake: [00:14:57] You know, that 80% drop in revenue, that’s a jarring number to me, right? I mean, I understand where you’re coming from, to me, that says an absolute catastrophic business scenario. I mean, realistically, how many businesses can survive an 80% drop in revenue for any period of time?

Zadhir Ladhani: [00:15:18] Depends on their cash reserves and depending on their things they have, right?

Mike Blake: [00:15:23] Okay.

Zadhir Ladhani: [00:15:23] So, I’m not suggesting that will happen, but would you rather do a premortem or a postmortem on your business? And so, we’re asking people to do a premortem which visualizes which it will be. So, therefore, before you get there, you can avoid that, right? If you know what will happen if you get to an 80%, then you start to think, what are some of the actions I do need to take today? And then, we start to talk about the customer. Who are our customers? How do we retain them? How do we become essential to them? How do we go after different other customers and go capture them? What is the evolution of our business we’re doing?

Zadhir Ladhani: [00:16:00] We have a client in Atlanta who has restaurants and they evolved from they were never a delivery, they were never a takeout service, and this is nothing new, but they figured out an interesting way of doing delivery and take out service because a lot of restaurants have done nothing shocking, but if they hadn’t been ahead of it, they could have been impacted by that thing. One—yeah.

Mike Blake: [00:16:25] So, we’ve talked about expense management and we talked about cash management. What are a couple of other specific things that businesses should be looking at to make sure that they’re in the survival group and not on the not survival group?

Zadhir Ladhani: [00:16:40] I think what you want to do is in your customers that you have today, you want to be close to your customers and understand what they are going through. And before they react to you, one, if you’re close to them, you will know where they’re going. So, because you’re starting to predict how your business is going to impact and you figure out how you become essential to them. As soon as you start to get hints and ideas that you may not be kept on, you need to start to see what businesses you need to evolve to. I’ve got a client who was in a particular business and they figured out there was an adjacent business that they could evolve to. They were never in that, but due to COVID, it was a revenue stream, and it was bringing in cash, and they added that onto it, and move that on. And it became a great revenue stream for them.

Mike Blake: [00:17:33] You know, that essential nature, I think, is a really important point. And a former guest on this program, Rod Burkert, has been preaching to people in my profession, business appraisal, to figure out how do they turn themselves from a vitamin into medicine, right? That nice to have, should have versus something that makes pain go away that is truly essential.

Zadhir Ladhani: [00:18:01] Right.

Mike Blake: [00:18:01] And, you know, candidly, that can be very painful thinking because what if what if you sort of look at your business in the cold-heart light of day, you’re just not medicine, right? Your business model has been built on selling vitamins, right? You’re GNC, for example, right? You cannot convert to a drugstore overnight. You are in the vitamin business, and that’s where you’re going to stay. And so, maybe one of the decision points then is not only, even before you get to, how do I make myself medicine, but is that even realistic, right? And maybe that gets to the premortem, the 80% drop in revenue.

Zadhir Ladhani: [00:18:46] Right.

Mike Blake: [00:18:47] I’ve yet to scale my business to a—you know, the world will still need vitamins. They still want some vitamins and vitamins don’t go away.

Zadhir Ladhani: [00:18:54] Right.

Mike Blake: [00:18:54] But clearly now, they’re taking a backseat to the medicine, I guess.

Zadhir Ladhani: [00:18:59] Exactly. And what you do also is look at the trends COVID is causing, do know that every time we’ve had a major event in the world, be it The Depression, be it the oil crisis in the ’70s, be it the 2008, we’ve never reverted back and there’s a new norm that happens. And what is the new norm that would happen post this? And we’re starting to see some trends of this. And can you evolve or pivot? I’m trying to resist using the word pivot, but can you pivot towards that addition to your business and move away from some of these businesses? Like I would say, look, if you’re a retailer, if you don’t have an e-commerce strategy or a digitization strategy, you’d better be thinking about this, right?

Zadhir Ladhani: [00:19:47] Because the demise of retail has been, and I’m not saying it’s going to go away, but I think it’s been precipitated. In every business, be it a doctor, or an accountant, or a lawyer should have and need strategy because whatever we’ve done in the last eight weeks or something, we’ve moved to telehealth in the fastest way possible when there was so much resistance from the hospitals and the doctors. And now, overnight, we’re speaking to our doctors and doing telehealth or teleappointments. Now, we’re going to be used to it as consumers. Now, my doctor better have that service available because I may not want to go and wait in the waiting room. I can get it done through my laptop.

Mike Blake: [00:20:25] And speaking of retail, you know, I got to tell you, I love the curbside service. You know, this microphone that I have now, that John, our producer, begged me to get because the other one made me sound so lousy, you know, I barely slowed my car down, and they just chucked the thing in the back, I lowered the window, and like in a football passing drill, they just sort of chucked it through, right?

Mike Blake: [00:20:53] I mean, that was great. I love that. I mean, even if we kill coronavirus tomorrow, I hope they don’t get rid of that because, you know, saving the time of even having to park, and get out of the car, walk in, yeah, I get it, I can walk in, I get it, I feel like I want to be treated like Cleopatra, and they sort of lift me up on one of those thrones that the servants carry around town and stuff, but I love that, right?

Mike Blake: [00:21:23] Frankly, I’d pay a premium for that. As somebody said, you know, if I bought us a 50-dollar item, we got to pay two more dollars to have the thing put in your car for you, yeah, I’m in. So, you’re right. I mean, I think there are some emerging business models and we’re not even close to being there yet. I cannot imagine what’s going to happen in education. You know, schools are not opening. And when they do, a lot of the students aren’t going back unless there’s no other choice, I think.

Zadhir Ladhani: [00:21:54] No, I hear you. I ask who is sending us information, saying, what will you do with your child? And my response back would be, you tell me what safety precautions you’re taking to make that decisions accordingly.

Mike Blake: [00:22:06] Yeah. So, you know, a fascinating thing has happened. A lot of this, I think, is now going away, but it could come back if we go into a W-shaped recovery, which I think there’s a good chance it will happen. I don’t think it’s drop dead, but I think there’s a good chance. How did businesses survive just not being able to operate for three months? And what lessons do you think businesses are taking from that so that if we do go into a second trough, that they can survive that second halt?

Zadhir Ladhani: [00:22:48] I think in the first instance, a lot of businesses were caught by thinking it’s going to be a short-term close. And I think the government acted very, very quickly in all the incentives and money that came through, and the speed that it came through helped the companies. I think businesses are learning to conserve their cash now even more than they were before. And even consumers are learning that. What we’re hearing in some reports that consumers are really not spending as much money as we were. Our bank account seems a little bit inflated because we’ve been sitting at home.

Zadhir Ladhani: [00:23:23] And so, we seem to have some extra dollars in our bank balances. And businesses are that. I think businesses have learned to conserve cash. Some businesses moved a little slow in cutting expenses. Now, I think they’re being cautious in increasing them back. So, I think businesses are learning from this and will not revert back to the old days. I’ve heard companies and CEOs tell me, I’m not bringing my travel budget back to the norm it was. I’m not bringing my people back yet to the offices, right? And so, I’m going to keep my nonessential expenses down.

Zadhir Ladhani: [00:23:58] Now, you go to how long can they survive? I think that’s a predicament on the business and in the amount of money. We’ve got rent abatement going on. That leaves in July. We’ve got many things that are issues about to drop in July, August, September, and we’ll have to watch what happens to those businesses then, and how effectively they work. We’ve seen very large chains send letters to their landlords, and saying, we need rent abatements and we need you to work with us, right?

Zadhir Ladhani: [00:24:31] One of the largest chains out there in the world has sent that letter and they’re asking for those for a long period of time, not just until now. And I think businesses need to do that. The other aspect is I love using this, is the old military strategist, Colonel John Boyd used the OODA, meaning is O-O-D-A, right? You observe what’s the situation around you, orient yourself, and then decide, and then act quickly. And when you act, you start observing again. You orient, decide, and act.

Zadhir Ladhani: [00:25:07] And it’s similar to Jim Collins’ view around, and I hate to use this, but Jim Collins, he wrote, before you act, throw some bullets before you fire your cannons. Meaning, find your target with a few bullets. And I would ask businesses as they’re evolving and trying to survive this, you need to evolve. You can’t just stand still. And as you evolve, you want to test and fail fast, to learn fast, and keep testing, and be a testing organization because this is an evolution, and we’re going to have to evolve. You can’t stay the same and you can’t stay stagnant.

Mike Blake: [00:25:42] You know, I need to ask another question. This is not one that we’ve really talked about. But I know you can catch up with a fastball here. And again, our producer, John, is going to love this question, and that is, how do you navigate pricing in this environment? And what I mean by that, you know, a friend of mine who also happens to be my dentist was talking to me about what it’s going to take to reopen his practice and start filling cavities, drilling, and doing whatever it is a dentist do, right?

Mike Blake: [00:26:24] You cannot deliver those services for the same price today that you could 90 days ago, right? My wife just went to the dentist, and then face shields and two masks on at the same time. And I’m sure they were also sterilizing the thing, like they’re using some sort of disinfectant like those old sorts of pump-operated DDT and insecticide things they used to have in the old-time cartoons, right? But at the same time, there are other businesses that are desperate—actually, let me go back.

Mike Blake: [00:27:03] You know, restaurants. You know, I ventured into a restaurant last week for some takeout and, you know, half the tables are gone. You know, so now, they’ve got half of their serving capacity, but they’ve got the exact same overhead they had 90 days ago, right? The way the math works is that their prices must go up, you would think, right? Maybe not. So, on the same token, you know, if you’re an attorney right now and a lot of some legal services are considered medicine, others are considered vitamins, right?

Mike Blake: [00:27:39] Maybe you considered lowering your prices for a minute because you just want to get work in the door, right? And I can’t even imagine what airlines must be doing. Their pricing mechanisms have been so Byzantine anyway, what they’re doing now has got to be some form of calculus. And I’m talking too long, but I’m thinking about this question kind of real time, I mean, how do you think about pricing in this kind of environment? And do you agree, that’s a really critical micro decision or decision that a business has to make as they reopen here?

Zadhir Ladhani: [00:28:14] It’s a very, very, very important decision. And I would first want to take something off the table when you talk about pricing. Most companies have very good core values of their business. And some of them call for integrity. Some of them call for, we’ll take care of our customers. Some of them call for, we do what’s right, et cetera, et cetera. So, number one thing I want to take off the table is this is not the time to price cap, right? And then, if you’re a leader who’s thinking, I’m going to take advantage of this, look, this is a time for your values to be in action. We, as human beings, are naturally good people, live those values, and be good human beings. So, take that part out of the question.

Mike Blake: [00:29:00] So, you’re saying, I should cancel that hundred-dollar for Lysol can auction off of eBay?

Zadhir Ladhani: [00:29:05] Absolutely.

Mike Blake: [00:29:05] Okay. I’ll do that as soon as we’re done.

Zadhir Ladhani: [00:29:09] Yeah. And so, next one I would come is at any time, how do you develop your price? You develop your costs, you look at your competitor, and you look at your market dynamics, right? And what the market’s willing to bear. However, if you just do it like the old way, and yes, you bring your costs in trying to make it, you need to decide in this world, will the consumer come? And is a competitor going to figure out a different way? As you rightly said, will a competitor figure out a very cheap way?

Zadhir Ladhani: [00:29:41] And this is the time for businesses to be disrupted. And especially if you’re an accountant or a lawyer, there’s an e-business. I’m sure there’s an e-business out there that’s about to disrupt all the accountants and lawyers out there and other service providers. And so, you increase your prices. You’ve got to figure out your strategy, how you manage the costs. If we go down to the dentist line, you’ve got to look at how you cut your other overheads and stuff, because sometimes, people may just say, I want to not do my cleaning in six months, I’m going to delay for 12 months, right?

Zadhir Ladhani: [00:30:13] And then, go down that way unless it’s hurting and I need really my filling done and it’s killing me, it becomes essential. Then, if you gouge me, you know I’m not coming back, right? I’m going to find somebody else because that trust will be broken forever. So, it’s a very dicey situation. And this may not be the time to increase your margins. It may be the time for your survivability to continue the revenue while not losing money, yet, not increasing the margin business is where I would be today.

Mike Blake: [00:30:45] So, when we talk about pricing, and we’re touching upon this now, this is a good segue to the next question, which is, you know, we’ve talked about expense management, let’s talk a little bit about the sales side. And I want to talk about observing what your competitors are doing. And one of the things that really interests me about this period of times, is I’m trained as an economist, and economists have a favorite term called revealed preferences, which means that people say whatever they want, but if you want to find out what people actually care about, look at how they act and look at how they spend their money, right? And the fascinating thing about this time from an economist’s perspective is the revealed preferences and people’s tolerance for risk, right? At the end of the day, you know, I think the decision of whether you wear a mask or not, I think, boils down to a revealed preference of risk, right?

Zadhir Ladhani: [00:31:56] Yeah.

Mike Blake: [00:31:56] And so, why does this relate to competitors? Because, you know, talking about pricing and talking about how you become more efficient, I think there’s another lever to that, which is, what if my competitors are comfortable taking more risk than I am, right? Maybe the restaurant down the street is going to cram people maybe six inches closer and get a couple more tables or they’re going to—I don’t know the business wound up, but I think you get my point, is that out of out of desperation or they think they’re being clever, but they’re not or that, you know, they just simply have a higher risk tolerance.

Mike Blake: [00:32:40] You know, competitors are going to do things. Some competitors will do things that other businesses wouldn’t necessarily feel comfortable with. But then, they’re going to have to make the decision, do I mimic the risk profile of my competitor because I don’t know or do I use that as an opportunity to differentiate myself somehow? And how do I do that in a way that is, you know, civil and appropriate?

Zadhir Ladhani: [00:33:12] So, I would answer it with a nuanced way, is one, it depends on the market you’re in and the risk tolerance of your consumer. And you let your consumer’s risk tolerance also help you make that decision because if you’re in a risk-tolerance level where the consumer is looking for the safety at the highest level, then you want to be careful, because then, you won’t get those. But if you’re in a market where the consumer is willing, now, do you go there and take that risk tolerance because of your competitor?

Zadhir Ladhani: [00:33:43] I would say also depends on what you’re looking for. Is it a short-term gain or a long-term gain? And I go back to your values. And as an organization’s values that, would you be willing—when big companies develop their core values, one of the questions I ask them is, are you willing to take a financial hit to live your core values? Then, only are you sure about your core values. Otherwise, they’re just words, right?

Mike Blake: [00:34:10] That’s revealed preferences right there.

Zadhir Ladhani: [00:34:12] There you go, right? And this is the time that that core value is being tested. If it is your core values to go with that risk tolerance, yes, go, but if you stated to your employees that this is how we’ll behave and this is who we are, and all of a sudden, at a time of crisis, you evolve, you think your employees are going to believe you as life goes on, right? And trust is broken. So, I would think be living true to who you are and don’t change is a very key thing. Now, do you evolve with the market? Absolutely. But you’ve got to decide on that mechanism in that.

Mike Blake: [00:34:51] So, we touched on this a little bit, but I want to come back and hit it explicitly, is that, let’s assume that this is, in fact, going to be some sort of W-shaped recovery. In fact, there is a possibility that COVID is just with us for a long time. There’s no guarantee that we’ll find a silver-bullet vaccine. It could be partially effective, like the flu. It could be completely effective against the or it could be something entirely different, right? How do you think a typical business or how are you advising your clients to prepare for a world that may very well be sort of on again, off again, on again, off again?

Zadhir Ladhani: [00:35:38] So, we’re continuing—you know, I initially said the postmortem, that idea, we’re continuing to do that. So, in the past, before COVID, we would develop a three-year strategy, and then develop a quarterly annual plan and the quarterly plan, and reassess it every quarter. Now, we’re actually going in and assessing our strategy every month because things are changing so fast. And sometimes, we do it more often or because there’s a necessity to do that and there’s a crisis coming.

Zadhir Ladhani: [00:36:08] So, we recommend to our clients have a monthly review of your strategy, monthly review of your forecasts, not just your profit and loss, but then, take it to a cash flow level. And actually, weekly or biweekly, let’s look at our cash levels. And we continue to evolve that. We don’t get exuberant when sales go up or revenues come up as this V, or W, or a squiggly line continues, we stay cautious. And you can see people start to say, okay, we’re back. Let’s bring these things back. And we always become the naysayers to the organization, said, let’s put the, what if we’re going to go down?

Zadhir Ladhani: [00:36:49] Until you see a major long-term trend, let’s keep to this level and continue to evolve because do know, we’re not going back. It will be a different world that we’re living in and it will continue. And especially, Mike, as you said, if this is going to be a long-term fight level, we’re going to be a whole different type of people in how we live. You know, it’s acceptable for me and you to meet and talk with masks on now, which, you know, eight weeks ago, we would have never done that, you know. We would have sat-

Mike Blake: [00:37:20] They wouldn’t let you into most places of business with a mask.

Zadhir Ladhani: [00:37:24] True.

Mike Blake: [00:37:24] I mean, can you imagine going into a bank right now? Right? I mean, really, 90 days ago, right? Now, it’s expected to go in with a mask, right? But if you do that 90 days ago, you would have been stopped at the door.

Zadhir Ladhani: [00:37:39] Exactly.

Mike Blake: [00:37:40] So, it would be interesting to see if there’s some sort of facial recognition technology that somehow accounts for masking.

Zadhir Ladhani: [00:37:49] Yeah.

Mike Blake: [00:37:49] So, we’ve talked mostly tactical, but I do want to draw back a little bit and get into a little bit of a strategic discussion.

Zadhir Ladhani: [00:37:58] Yeah.

Mike Blake: [00:37:58] And that is, you know, it could be tempting, I think, should be tempting to use the current environment as an opportunity to expand, right? Money is as close to free as it’s ever going to get. The government, by hook or by crook, and I’m not going to comment on what I think the soundness of the policy is, but the fact of the matter is that they’re knocking us over the head and stuffing our pockets full of cash, right?

Mike Blake: [00:38:33] They want us to have cash. And it would be tempting then to sort of take that cash or go after free or very close to free money and borrow maybe with the goal of expanding or maybe renewing your technology or production capabilities. What do you think about that? Is that a temptation that a lot of companies should give into or do you think most companies are going to resist that?

Zadhir Ladhani: [00:39:02] My gut says no. It’s counter-intuitive.

Mike Blake: [00:39:05] No, they’re going to resist it?

Zadhir Ladhani: [00:39:07] I’m telling my companies, don’t do CapEx right now. This is not the time to invest money in your business. Meaning, don’t take on more debt. Conserve cash, conserve your expenses. I may be an anomaly, but this is like no other time we’ve seen in recent history of businesses. The thing it is, we just don’t know what’s going to happen. You know, normal certain crisis, the short-term is known, the long-term is not known.

Zadhir Ladhani: [00:39:37] In this crisis, the short-term is not known, right? And so, it’s such anomaly time that, what will you do with that CapEx? So now, let me then nuance it for you. If your CapEx is for normal expansion, and you do your normal IRR, and all that, I would say no. If your CapEx is going to reduce your short-term expenses, which I know there’s a couple of business out there that are reinstalling their telephone systems from the copper wire telephone systems and their monthly system costs are much lower, now, that’s a different discussion, right?

Zadhir Ladhani: [00:40:13] So, it’s a nuanced answer. I had a very good friend last night called me, and said, I want to upgrade my software in my retail business. And we went through this analysis with him, actually. And the end decision was, yes, because now, this new software was enabling him to go do delivery, which his old system was not. And his staff was having to do manual work to do delivery. That cost benefit made sense. So, it really depends. It’s not the cheap money, it’s what the efficiency, and the new business opportunity you’re able to do, and the revenue increase you’re expecting from it, then it’s a big difference. Yeah?

Zadhir Ladhani: [00:40:50] So, it’s not, money is cheap, let’s invest because we have it. I would be very, very resistant. I’ll give you an answer, when COVID started, I had a luxury car. I actually took it back on the beginning of March just before the lock down happened. And as a personal business, I said, do I need to conserve cash? I had my cash reserves, but I felt that I need to even conserve more in case this is longer than I’m anticipating, right? And so, even a small business like myself, I kind of drank my own Kool-Aid.

Mike Blake: [00:41:23] Now, let me come back to you. One of the things that I think is going to increase that temptation is the capital equipment sellers, for the most part, computers are different. But I think just out in that machine or because they just need to get inventory out the door are going to make me coming back and saying, hey, look, we’re going to offer you a once-in-a-lifetime 40% discount or I’ll let you finance the thing over 19-and-a-half years. You know, you’re going to see some pricing, and I’ll bet you, when you return that car, they probably tried to entice you to keep it with some special financing one-time deal, right?

Zadhir Ladhani: [00:42:07] Right.

Mike Blake: [00:42:07] So, is there any point at which you might be talked into the CapEx of that commitment because that price is so attractive, and you think two years from now, you are going to have to make that expenditure anyway, so why not take advantage of it now?

Zadhir Ladhani: [00:42:27] If it’s for the same business I’m doing, I would resist it again. If you’re adding more services and opportunity of business that I don’t do now and it helps me add to the trends that I’m seeing and it gives me a new revenue opportunity, then I’m looking at it. But I would be very resistant on, if it’s the same business, it’s just a good deal right now. I’m very, very cautious and maybe I’m too conservative in that way, but I’m still very cautious on the short-term.

Mike Blake: [00:42:58] So, we don’t have much more time, unfortunately, but there’s a lot more we could talk about. But a question I want to work in here is about talent. And given what you said, I think I can anticipate your answer, but I don’t want to assume, you know, I’m guessing that probably goes the same for hiring talent, too. I’ll give you an example. A resumé was sent to me by a friend of mine for an individual in my industry that’s looking for a job, has fantastic qualifications.

Mike Blake: [00:43:33] You know, that person probably would not be available, but for this recession that’s going on. And it would be very tempting to try to hire somebody opportunistically, but the business case would be very thin, would be a very speculative hire. So, I don’t think that we’re going to proceed with that. But, you know, what do you think about that? Because I think a lot of companies are going to see opportunistic hiring opportunities where they may feel like they’re getting access to talent they would not ordinarily have. Do you think about that the same way as you think Cap Ex as well or is there a different thought process that goes on there?

Zadhir Ladhani: [00:44:16] This one is slightly different.

Mike Blake: [00:44:18] Okay.

Zadhir Ladhani: [00:44:18] When you’re doing your 80% and 50% scenario planning, one of the aspects I missed saying was your own talent. Identify your own key A players. And once you identify them, let them know you know they’re your A players. Even though they don’t have a place to go today, but the better the player, the more love they need. Give him the love, show them the love because they’re the ones who are going to come up with good ideas for you. So, that’s point one. Now, in your rest of your organization, if you have B, C players, and there’s A player talent available, I would swap it.

Mike Blake: [00:45:02] Okay. So, instead of adding, you’d upgrade.

Zadhir Ladhani: [00:45:05] I would upgrade. And I would say this is the time companies can upgrade because there’s going to be amazing A players available unfortunately for them. But as more and more companies have difficulty, as I think our fourth quarter is going to see many, many companies. And so, A players will be available, I would say upgrade. And when I say upgrade, I say your B, C players, when you swap them, do it with the most dignity and let them move on with dignity, living your core values. That’s also very important. But this is the time to upgrade. Absolutely.

Mike Blake: [00:45:42] Zadhir, this has been a great conversation. We’ve covered some really good nuggets and really specific nuggets too. It’s something I’m trying to do a better job of as I do the interviews of this podcast. I’ll bet you, listeners are writing down a lot of questions. How can people contact you for more information or if there’s a question we did not cover they’d like your insight on?

Zadhir Ladhani: [00:46:06] Sure. So, they can call me on my cellphone. And my contact number is 610-453-8461. Identify that they’ve heard, you’re in my podcast, and go from there, or look me up on LinkedIn, or email me, and we’ll put that on the podcast. Catch up and they can email me. And if they reference that they heard this and from our podcast, we’ll go from there. Happy to do that.

Mike Blake: [00:46:31] Well, why don’t you give us your email because somebody may not go to the show notes necessarily if they’re driving in their car, jogging, then they want to just hear it.

Zadhir Ladhani: [00:46:38] Sure. It’s zladhani, so Z-L-A-D-H-A-N-I, @velocitystrategicconsulting.com.

Mike Blake: [00:46:46] Very good. Well, that’s going to wrap it up for today’s program. I’d like to thank Zadhir Ladhani of the Velocity Strategic Consulting so much for joining us and sharing his expertise with us today. We’ll be exploring a new topic each week, so please tune in so that when you’re facing the next executive decision, you have clear vision when making it. If you enjoy this podcast, please consider leaving a review with your favorite podcast aggregator. That helps people find us so that we can help them. Once again, this is Mike Blake, our sponsor is Brady Ware & Company, and this has been the Decision Vision podcast.

 

 

Tagged With: Brady Ware, Brady Ware & Company, Business Development, business strategy, consulting, COVID-19, Decision Vision, Mike Blake, Velocity Strategic Consulting

Brad Taylor, Taylor Built Brands

June 23, 2020 by John Ray

Taylor Built Brands
North Fulton Business Radio
Brad Taylor, Taylor Built Brands
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Taylor Built Brands

Brad Taylor, Taylor Built Brands (North Fulton Business Radio, Episode 247)

Brad Taylor joined the show to discuss brand positioning and other key branding principles for both B2C and B2B companies. Speaking with host John Ray, Brad also discussed his sales management and consulting services. “North Fulton Business Radio” is produced virtually by the North Fulton studio of Business RadioX® in Alpharetta.

Brad Taylor, Founder and CEO, Taylor Built Brands

Taylor Built Brands is a branding, marketing, and sales strategy consultancy based in Roswell. The founder, Brad Taylor, is a 30-yr sales/marketing veteran and spent the last 24 years in Marketing and Sales leadership roles at The Coca-Cola Co. Prior to that, he gained valuable marketing experience at Pizza Hut, Inc. and in the advertising agency industry.

Brad has been thoroughly trained, and has vast experience in consulting on all aspects of Brand Development/Management, Digital Marketing, and Sales Management/Business Development. He is widely known as an “out-of-the-box” thinker and extremely easy to do business with. In addition to consulting small businesses, Brad also teaches Branding and Marketing classes at Emory University and KSU.

Points of Contact for Brad Taylor:

Company website

LinkedIn URL:  https://www.linkedin.com/in/bradalantaylor/

Facebook URL: https://www.facebook.com/BmktgTaylor

Twitter URL: https://twitter.com/bcoketaylor

Instagram URL: https://www.instagram.com/bcoketaylor/

Questions/Topics Discussed in this Show

1. Why did you start Taylor Built Brands and what services do you provide?

2. Who is the target customer for Taylor Built Brands?

3. How can Taylor Built Brands help local firms grow their business?

4. What is Brand Positioning and why is it so important for businesses to focus on that?

5. What other ways can Taylor Built Brands help firms grow their business?

6. What do you do when you’re not consulting local businesses?

 

North Fulton Business Radio” is produced virtually from the North Fulton studio of Business RadioX® in Alpharetta. You can find the full archive of shows by following this link. The show is available on all the major podcast apps, including Apple Podcasts, Spotify, Google, iHeart Radio, Stitcher, TuneIn, and others.

Renasant Bank has humble roots, starting in 1904 as a $100,000 bank in a Lee County, Mississippi, bakery. Since then, Renasant has grown to become one of the Southeast’s strongest financial institutions with over $13 billion in assets and more than 190 banking, lending, wealth management and financial services offices in Mississippi, Alabama, Tennessee, Georgia and Florida. All of Renasant’s success stems from each of their banker’s commitment to investing in their communities as a way of better understanding the people they serve. At Renasant Bank, they understand you because they work and live alongside you every day.

 

Tagged With: Brad Taylor, brand development, brand positioning, digital marketing, John Ray, marketing, North Fulton Business Radio, Sales Leadership, sales strategy, taylor built brands

Trip Jobe, Rand Inc.

June 23, 2020 by John Ray

Trip Jobe
North Fulton Business Radio
Trip Jobe, Rand Inc.
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Trip Jobe

Trip Jobe, Rand Inc. (North Fulton Business Radio, Episode 246)

Trip Jobe of Rand Inc. speaks with host John Ray on how to prioritize marketing spending, marketing metrics, omni-channel marketing and more. “North Fulton Business Radio” is produced virtually by the North Fulton studio of Business RadioX® in Alpharetta.

Trip Jobe, CEO, Rand Inc.

Trip is the CEO of Rand Inc., a strategic marketing, analytics and measurement firm. Prior to joining Rand, Trip had a 20+year history leading brands and sales teams as VP Marketing, Neenah Paper and Kimberly-Clark and Director of Sales and Marketing at Oldcastle.

Having sat in both sales and marketing leadership roles for large and small firms, Trip is an ambassador for driving sales and marketing alignment to fuel growth. He’s also a firm believer in giving back and has been a mentor for YearUp, board member at the BMA and is a decades long basketball and baseball coach in Roswell. He welcomes you to reach out to him at tjobe@randinc.cc or connect on Linkedin.

To Connect With Trip:

Company website

LinkedIn URL: https://www.linkedin.com/in/tripjobe/

Questions/Topics Discussed in this Show

  • In today’s business environment – what’s the one place I should spend on marketing?
  • How should I think about marketing my business?
  • What is the most important marketing metric(s)?
  • I hear omni-channel marketing a lot, what is that?
  • How much should I spend on web adwords?
  • What’s the latest and greatest social media for me to market on? Tik Tok?
  • I don’t have time to develop a marketing strategy, can I just experiment?
  • I’m a B2B brand, why do I need marketing?

 

North Fulton Business Radio” is produced virtually from the North Fulton studio of Business RadioX® in Alpharetta. You can find the full archive of shows by following this link. The show is available on all the major podcast apps, including Apple Podcasts, Spotify, Google, iHeart Radio, Stitcher, TuneIn, and others.

Renasant Bank has humble roots, starting in 1904 as a $100,000 bank in a Lee County, Mississippi, bakery. Since then, Renasant has grown to become one of the Southeast’s strongest financial institutions with over $13 billion in assets and more than 190 banking, lending, wealth management and financial services offices in Mississippi, Alabama, Tennessee, Georgia and Florida. All of Renasant’s success stems from each of their banker’s commitment to investing in their communities as a way of better understanding the people they serve. At Renasant Bank, they understand you because they work and live alongside you every day.

 

Tagged With: B2B marketing, John Ray, marketing, marketing metrics, marketing strategy, North Fulton Business Radio, omni-channel marketing, Rand Inc., Tik Tok, Trip Jobe

GNFCC North Fulton HR Forum: “Pandemic: Changing People, Changing Places”

June 18, 2020 by John Ray

North Fulton Business Radio
North Fulton Business Radio
GNFCC North Fulton HR Forum: "Pandemic: Changing People, Changing Places"
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Clockwise: Felton Anderson, Matthew S. Harrison, Ph.D., Jay Litton, and Jenny Taylor 

GNFCC North Fulton HR Forum – Pandemic: Changing People, Changing Places (“GNFCC 400 Insider,” Episode 43)

How should human resources professionals re-engage their workforce as the economy reopens? What’s the current pool of available talent look like? Those question and more were addressed in this Forum. The PowerPoint deck associated with this webinar can be found here. This Economic Recovery Forum was jointly presented by the Greater North Fulton Chamber of Commerce and Roswell Inc..  The PowerPoint deck associated with this webinar can be found here.

The host of “The GNFCC 400 Insider” is GNFCC CEO Kali Boatright, and the show is presented by the Greater North Fulton Chamber of Commerce and produced by the North Fulton studio of Business RadioX®. Business RadioX is the Media Sponsor for this series of Economic Recovery Forums.

Felton Anderson, Southern Company

Felton Anderson, Southern Company

Felton Anderson is a coordinator for labor relations for Georgia Power Company, headquartered in Atlanta.  In this position, Felton provides strategic consulting and effective solutions to senior management of Georgia Power and leadership of the International Brotherhood of Electrical Workers Local Union 84 concerning labor and employment issues and plays an integral role in negotiations between the parties.

Felton joined Southern Company in 1994.  Felton started her career with Alabama Power Company where her positions in corporate marketing included her Alabama Power United Way campaign roles of chair for marketing and co-chair for Alabama Power’s leadership giving.  After leaving Birmingham in 1999, she led the implementation of a Southern Company system-wide uniform program on behalf of human resources for Southern Company Services in Atlanta.

Since 2002, Felton has held various positions of increasing responsibility at Georgia Power in corporate services, marketing, customer service, distribution, and human resources.  Felton has been active in leadership development and mentoring programs for Southern Company and in the community. As an alumna of Leadership North Fulton, Felton is currently serving as a 2019-2020 program co-chair for Leadership North Fulton, a program of the Greater North Fulton Chamber of Commerce.  Felton also serves on the board of directors for the Children’s Development Academy in Roswell.

Felton earned a Bachelor of Arts degree from Birmingham-Southern College in Birmingham, Alabama.  Felton and her husband, Johnny Herbert, have four sons and live in Milton, Georgia.

Forum Panelists

Matthew S. Harrison, Ph.D., VP of HR, Jackson Healthcare

Dr. Matthew S. Harrison

Matthew S. Harrison, Ph.D. currently works at Jackson Healthcare as Vice President, Human Resources. In this role he is responsible for planning, directing, and overseeing all human resources and administrative service functions for various Jackson Healthcare companies, and leads delivery in the areas of: talent management/acquisition, learning & development, employee relations, performance management, organizational development, change management, job & compensation analysis, HR metrics & reporting, and diversity & inclusion.

Previously, Dr. Harrison served in leadership roles at Mannheim, McKesson, The Weather Channel, and Comcast focusing on talent management/acquisition, learning & development, organizational effectiveness, diversity & inclusion, and HR business partner work.

Dr. Harrison also currently serves as a Clinical Assistant Professor of Industrial/Organizational Psychology at The University of Georgia. He is a published diversity researcher, and is renowned for his research on the topic of colorism. His master’s thesis received wide publicity–being featured on websites such as CNN, CNBC, ABC News, was reported in various newspapers and media outlets across the US (and United Kingdom), and received an initial inquiry from an executive producer of The Oprah Winfrey Show.

Dr. Harrison is a graduate of Emory University (B.A.) and The University of Georgia (M.S. & Ph.D.).

Jay Litton, RUMC Job Networking

RUMC Job Networking
Jay Litton

Jay Litton is an Enterprise Account Executive for Sumo Logic (www.sumologic.com) which is headquartered in Redwood City, CA. Sumo Logic helps large companies proactively find problems in real time with their IT applications, operations and security. The solution is a SaaS, Cloud Native service which helps prevent customer facing mission critical issues and data breaches via machine learning.

Jay has over 35 years of sales/sales management experience working at both start-up and multi-billion dollar companies primarily in the software IT industry.

Jay began his leadership 23 years ago at RUMC Job Networking (www.RUMCjobnetworking.com) in 1997 which was 9 years after the founding of the ministry. Since this time RUMC Job Networking has grown to become one of the largest ministries of its kind in the United States. Hundreds of people are typically on-site and now job seekers attend virtually every second and fourth Mondays through their 11-hour virtual workshop and one-on-one sessions. Jay is also the creator of the WoW! Interview (www.WowInterview.com) and has presented his method in person to over 10,000 people in career transition. RUMC Job Networking has been showcased by ABC’s World News Tonight by Diane Sawyer, The Economist, Atlanta Journal Constitution, WSB-TV, The Wall Street Journal and many other media sources.

Jay has been married to his wife Donna for 37 years and they have three adult children. Jay and Donna have lived in Roswell for 26 years.

Jenny Taylor, VP Career Services, Goodwill of North Georgia

Jenny Taylor

Jenny Taylor is a sought after public speaker on the topics of successful large-scale public/private partnerships, employer engagement, workforce development, and employment outcomes for people with significant barriers. She is Vice President of Career Services at the second largest Goodwill in the nation, leading evidence-based programs with outcomes in the top 10% of the industry, as measured by the National Benchmarking Project. 

Her agency has a $175 million dollar budget and operates programs that placed 25,688 people in competitive employment last year. 

She holds a Masters of Rehabilitation Counseling and is a Certified Rehabilitation Counselor. She is a member of the National and Georgia Rehabilitation Associations, and Mensa.

About GNFCC and “The GNFCC 400 Insider”

Kali Boatright, President and CEO of GNFCC

“The GNFCC 400 Insider” is presented by the Greater North Fulton Chamber of Commerce (GNFCC) and is hosted by Kali Boatright, President and CEO of GNFCC. The Greater North Fulton Chamber of Commerce is a private, non-profit, member-driven organization comprised of over 1400 business enterprises, civic organizations, educational institutions and individuals.  Their service area includes Alpharetta, Johns Creek, Milton, Mountain Park, Roswell and Sandy Springs. GNFCC is the leading voice on economic development, business growth and quality of life issues in North Fulton County.

The GNFCC promotes the interests of our members by assuming a leadership role in making North Fulton an excellent place to work, live, play and stay. They provide one voice for all local businesses to influence decision makers, recommend legislation, and protect the valuable resources that make North Fulton a popular place to live.

For more information on GNFCC and its North Fulton County service area, follow this link or call (770) 993-8806.

For the complete show archive of “The GNFCC 400 Insider,” go to GNFCC400Insider.com. “The GNFCC 400 Insider” is produced by the North Fulton studio of Business RadioX®.

Tagged With: Felton Anderson, GNFCC, GNFCC 400 Insider, Goodwill of North Georgia, Greater North Fulton Chamber of Commerce, Jackson Healthcare, Jay Litton, Jenny Taylor, Kali Boatright, Matthew Harrison, Roswell Inc., RUMC Job Networking, Southern Company, Steve Stroud

Dr. Bill Lampton, “The Biz Communication Guy,” Championship Communication

June 18, 2020 by John Ray

Dr. Bill Lampton
North Fulton Business Radio
Dr. Bill Lampton, "The Biz Communication Guy," Championship Communication
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Dr. Bill Lampton

Dr. Bill Lampton, “The Biz Communication Guy,” Championship Communication (North Fulton Business Radio, Episode 245)

Dr. Bill Lampton speaks with host John Ray on developing a crisis communication plan, why listening is so important in effective communications, how to be a great podcast guest, and more. “North Fulton Business Radio” is produced virtually by the North Fulton studio of Business RadioX® in Alpharetta.

Dr. Bill Lampton, “The Biz Communication Guy,” Championship Communication

Bill Lampton, Ph.D., known as the “Biz Communication Guy,” taught Speech Communication at the University of Georgia, then spent two decades in management at the vice presidential level. In 1997, he became a professional speaker, communication consultant and coach, helping leaders and corporations with management, sales, customer service, crisis communication, video production and presentation skills. His top-tier client list includes the Ritz-Carlton Cancun, Missouri Bar, University of Georgia Athletic Association, Environmental Protection Agency and Gillette.

His company, Championship Communication, operates from Gainesville, Georgia.

Dr. Lampton is also co-host of “North Georgia Business Radio,” produced in the North Georgia studio of Business RadioX®.

Points of Contact for Dr. Bill Lampton:

Company website

LinkedIn URL: http://linkedin.com/in/billlampton

Facebook URL: http://facebook.com/billlampton

Twitter URL: http://twitter.com/doclampton

Instagram URL: http://instagram/drbill70

Mailing Address:  P.O. Box 908267, Gainesville, GA  30501-0920

Questions/Topics Discussed in this Show

  • Dealing with stage fright
  • Words to use in dealing with clients, and words to avoid
  • The importance of having a crisis communication plan
  • How to craft a crisis communication plan
  • Communications on video conferencing and digitally
  • Why listening is a powerful communication tool, yet also neglected
  • The “stages of listening”
  • How to be a great guest on a Business RadioX® show or another podcast

North Fulton Business Radio” is produced virtually from the North Fulton studio of Business RadioX® in Alpharetta. You can find the full archive of shows by following this link. The show is available on all the major podcast apps, including Apple Podcasts, Spotify, Google, iHeart Radio, Stitcher, TuneIn, and others.

Renasant Bank has humble roots, starting in 1904 as a $100,000 bank in a Lee County, Mississippi, bakery. Since then, Renasant has grown to become one of the Southeast’s strongest financial institutions with over $13 billion in assets and more than 190 banking, lending, wealth management and financial services offices in Mississippi, Alabama, Tennessee, Georgia and Florida. All of Renasant’s success stems from each of their banker’s commitment to investing in their communities as a way of better understanding the people they serve. At Renasant Bank, they understand you because they work and live alongside you every day.

Tagged With: Championship Communications, communications on video conferencing, crisis communications, crisis communications plan, Dr. bill lampton, guest on a podcast, John Ray, listening, North Fulton Business Radio, north georgia business radio, stage fright, stages of listening, The Biz Communications Guy

Decision Vision Episode 70: How Do I Build My Personal Brand? – An Interview with Jared Kleinert, Meeting of the Minds

June 18, 2020 by John Ray

How do I build my personal brand?
Decision Vision
Decision Vision Episode 70: How Do I Build My Personal Brand? - An Interview with Jared Kleinert, Meeting of the Minds
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How do I build my personal brand?

Decision Vision Episode 70: How Do I Build My Personal Brand? – An Interview with Jared Kleinert, Meeting of the Minds

“How do I build my personal brand?” is a question many are struggling with right now. If you’ve been successful at building relationships face to face, how do you pivot in an environment where relationships must be developed digitally? USA Today‘s “Most Connected Millennial,” Jared Kleinert of Meeting of the Minds, joins “Decision Vision” to discuss this issue with host Mike Blake. “Decision Vision” is presented by Brady Ware & Company.

Jared Kleinert, Meeting of the Minds

Jared Kleinert is the founder of Meeting of the Minds, as well as a TED speaker, 2x award-winning author, and USA Today‘s “Most Connected Millennial”.

His invite-only mastermind community, Meeting of the Minds, curates top entrepreneurs, CEOs, and business owners for quarterly summits in places like Napa Valley, Atlanta, Los Angeles, New York, and Bermuda. Members of this network, typically operating 7-figure businesses with no outside investors) enjoy more predictable revenue, increased profitability, and sustainable growth for their companies in addition to new life-long friendships and long-term business partnerships.

In the last two years, Jared has invited over 100 diverse “super-connectors” and subject matter experts into Meeting of the Minds, including CEOs of 7, 8, and 9-figure businesses, creators of globally-recognized brands and social movements, New York Times bestselling authors, founders of pre-IPO tech unicorns, former Fortune 500 c-suite execs, and others.

Jared’s career began at 15 years old when he started his first company, and took off at 16 while working as the first intern, and then one of the first 10 employees, for an enterprise SaaS company called 15Five, which today has raised over $40M and has almost 2000 forward-thinking companies as monthly recurring clients. 15Five is the market leader for software powering continuous employee feedback, high-performing cultures, objectives (OKR) tracking, etc.

Later, Jared would become a delegate to President Obama’s 2013 Global Entrepreneurship Summit in Malaysia, write multiple books including the #1 Entrepreneurship Book of 2015, 2 Billion Under 20: How Millennials are Breaking Down Age Barriers and Changing The World, and speak at TED@IBM the day before he turned 20.

As a highly-sought after keynote speaker and consultant on engaging Millennials in the workplace, Jared’s clients range from organizations like Facebook, Samsung, Bacardi, Estee Lauder, IBM, Cornell, Berkeley, AdAge, and the National Speakers Association. His insights on entrepreneurship and networking have been featured in major media such as Forbes, TIME, Harvard Business Review, Fortune, NPR, Entrepreneur, Mashable, Fox Business and more.

Join Jared’s private email newsletter group at motm.co/newsletter.

Michael Blake, Brady Ware & Company

Mike Blake, Host of the “Decision Vision” podcast series

Michael Blake is Host of the “Decision Vision” podcast series and a Director of Brady Ware & Company. Mike specializes in the valuation of intellectual property-driven firms, such as software firms, aerospace firms and professional services firms, most frequently in the capacity as a transaction advisor, helping clients obtain great outcomes from complex transaction opportunities. He is also a specialist in the appraisal of intellectual properties as stand-alone assets, such as software, trade secrets, and patents.

Mike has been a full-time business appraiser for 13 years with public accounting firms, boutique business appraisal firms, and an owner of his own firm. Prior to that, he spent 8 years in venture capital and investment banking, including transactions in the U.S., Israel, Russia, Ukraine, and Belarus.

Brady Ware & Company

Brady Ware & Company is a regional full-service accounting and advisory firm which helps businesses and entrepreneurs make visions a reality. Brady Ware services clients nationally from its offices in Alpharetta, GA; Columbus and Dayton, OH; and Richmond, IN. The firm is growth minded, committed to the regions in which they operate, and most importantly, they make significant investments in their people and service offerings to meet the changing financial needs of those they are privileged to serve. The firm is dedicated to providing results that make a difference for its clients.

Decision Vision Podcast Series

“Decision Vision” is a podcast covering topics and issues facing small business owners and connecting them with solutions from leading experts. This series is presented by Brady Ware & Company. If you are a decision maker for a small business, we’d love to hear from you. Contact us at decisionvision@bradyware.com and make sure to listen to every Thursday to the “Decision Vision” podcast. Past episodes of “Decision Vision” can be found here. “Decision Vision” is produced and broadcast by the North Fulton studio of Business RadioX®.

Visit Brady Ware & Company on social media:

LinkedIn:  https://www.linkedin.com/company/brady-ware/

Facebook: https://www.facebook.com/bradywareCPAs/

Twitter: https://twitter.com/BradyWare

Instagram: https://www.instagram.com/bradywarecompany/

Show Transcript

Intro: [00:00:02] Welcome to Decision Vision, a podcast series focusing on critical business decisions. Brought to you by Brady Ware & Company. Brady Ware is a regional, full-service accounting and advisory firm that helps businesses and entrepreneurs make visions a reality.

Mike Blake: [00:00:22] And welcome to Decision Vision, a podcast giving you, the listener, clear vision to make great decisions. In each episode, we discuss the process of decision making on a different topic for the business owner’s or executive’s perspective. We aren’t necessarily telling you what to do, but we can put you in a position to make informed decision on your own and understand we might need help along the way.

Mike Blake: [00:00:40] My name is Mike Blake, and I’m your host for today’s program. I’m a Director at Brady Ware & Company, a full=service accounting firm based in Dayton, Ohio, with offices in Dayton; Columbus, Ohio; Richmond, Indiana; and Alpharetta, Georgia. Brady Ware is sponsoring this podcast, which is being recorded in Atlanta per social distancing protocols. If you like this podcast, please subscribe on your favorite podcast aggregator, and please consider leaving a review of the podcast as well.

Mike Blake: [00:01:06] Today, we’re going to discuss the topic, do I need to go all in on building a personal brand? And ever since this coronavirus thing really hit home, and we’ve all been sent scattering to our homes and hastily building work-from-home workstations, complexes, turning dining room tables into corporate headquarters and so forth, I’ve been thinking a lot about this topic because I’m in very much an old-industry firm. Well, let’s face it. I think that some of our firms and us included are actively thinking about how to best adopt and adapt to modern business techniques, practices, methodologies.

Mike Blake: [00:02:00] But the fact of the matter is the world is and has changed. And I don’t think that it’s at all a guarantee that it’s going to go back to the way it was, say, February 1st of January 15th. And as I think about that, I think about my business partners, I think about my colleagues, I think about my clients, I think about people that are in my ecosystem whom I care about, and I wonder what is to become of them if their primary method for building a brand or buildings, not even a brand, but just sort of a circle of people that are helpful to them. I don’t know what the word for that would be, so I’m going to just use that very awkward terminology. But what’s going to become of them, right? What what becomes of you if your primary vehicle for initiating and developing relationships is networking, and exchanging physical business cards and shaking hands with people, or God forbid, hugging them? It’s just what becomes of you if that’s your world? And frankly, that’s how you have been successful for the last 35 years of your career.

Mike Blake: [00:03:23] And the honest, no-sugar-coating answer as I try to do on this podcast is an asteroid has hit. Now, it’s hit on the other side of the planet. So, the shockwave hasn’t really hit. It’s hit in Mexico, but we’re in Eastern Europe. And so, the shockwave hasn’t hit. The fragments of molten lava or volcanic rock haven’t rained down on us yet. So, there’s a little bit of time. But the fact of the matter is an asteroid has hit. And these conferences, these seminars, these professional meetings, trade associations, happy hours and so forth, at a minimum, I don’t know anybody that thinks they’re going to come back tomorrow. And I’m of the camp that I’m not sure they’re going to come back maybe ever, certainly not in the medium term.

Mike Blake: [00:04:21] And so, what do you do? As a company, I don’t care how many costs you cut, there’s not a single company out there that is viable long term if you don’t generate revenue. And I don’t care what ever sort of other things you do in terms of building infrastructure and trying to be else helpful to your company that you work for or that your own. And I’m on record of saying this, if you’re not a profit center, you are expendable. And as I’m recording this on May 8th, 2020, the most recent unemployment figure shows 14.5% unemployment, which is better than I thought it would be. I think we’ll see 20%. And you do not want to be in a position where somebody looks at you as a cost, and you’ve got to be a profit center. A profit center is somebody who, generally, there are exceptions to this, but somebody who is going to bring in revenue.

Mike Blake: [00:05:22] And because the world we’re in now, because that’s sort of active ping that we’re used to is just off the table, what do you do? And I think the answer is about building a personal brand where you don’t have to meet people directly. And I think I’ll say with as much modesty as I can muster, I’ve had some success doing that. And Exhibit A is that I have never met over half of my clients in person. And I think that’s a help. Showing them my face is not going to close deals, I promise. But the fact that my clients really don’t care if they ever meet me in person I think shows that there’s a personal brand out there that’s had some effectiveness. And it’s not because I’m great at it. It’s just because of something that I chose to do.

Mike Blake: [00:06:15] And so, I’m picking this topic and I’m picking this topic now because I think it’s something that everybody out there has to be thinking about, even if you’re not an executive. I received a LinkedIn message from a friend of mine yesterday who has a son that wants a business internship. I know very few people are handing out internships right now. They’re trying to figure out how to keep their 30-year or 20-year employees busy and paid. So, where’s that internship going to come from? And my answer was, if you want to stand out, start building that personal brand. I only came to this party 15 years ago. I wish I would have had the opportunity and the foresight at age 20 to start doing this. I’d be miles ahead. And that’s the way I think you’re going to stand out, even as somebody who’s looking for an internship, have a personal brand, have a reason for people to know you, to remember you, to identify you as a special individual that’s bringing something that’s unique and special to the table.

Mike Blake: [00:07:22] And happily, my thinking on this topic coincides with something that, for me, has been very fortunate. About a year ago, I made a new friend name named Jared Kleinert. And to be candid, I had never heard of him before, but he reached out to me and was introduced to me because at the time, he was planning to move to the ATL, which he has since done and we’re delighted for that, but it turns out that even in his teens, he has understood organically about the importance about building a personal brand. Literally, it’s not hyperbole to say that he’s a genius and a prodigy of doing that. And when I read off his bio, you’re going to see why.

Mike Blake: [00:08:12] He’s a guy that sort of has this in his DNA. And I’m delighted that he’s agreed to come on to talk about this because I cannot think of anybody better. You can have your Gary Vaynerchuks, you can have your Tim Ferris’s, and they’re all great. You can give me Jerry Kleinert every day of the week. So, I want to introduce Jared, whose current deal is he’s founder of Meeting of the Minds, as well as a TED speaker, as a multi-award winning author, and has been named as USA Today’s Most Connected Millennial. Okay. So, maybe maybe you’re kind of getting this now.

Mike Blake: [00:08:53] His invite-only mastermind community, Meeting of the Minds, curates top entrepreneurs, chief executive officers and business owners for quarterly summits. Members of this network, typically, operating seven-figure businesses with no outside investors enjoy more predictable revenue, increased profitability, and sustainable growth for their companies, in addition to new lifelong friendships and long term business partnerships. And we talked a little bit about this topic with Marc Borrelli in a previous episode, where he talked about professional and business peer groups such as Vistage and talked about the value of those sorts of things. What Jared does is the same thing, but I think it’s more exclusive and a little bit more amped up on steroids.

Mike Blake: [00:09:36] Jared’s career began at 15 years old when he started his first company and took off at 16 while working as the first intern, and then one of the first employees for an enterprise SaaS company called 15Five. And we had one of their founders, Shane Metcalf, come on to talk about how to be an effective remote worker. And I hope you enjoyed that podcast because it was terrific, and I’m still begging him to introduce me to Simon Sinek who, as everybody knows, I have a disturbingly high man crush on. And today, 15Five has raised over $40 million and has almost 2000 forward thinking companies as monthly recurring clients.

Mike Blake: [00:10:13] Jared is the author of multiple books, including the number one entrepreneurship book of 2015, 2 Billion Under 20, which I have read,  How Millennials Are Breaking Down Age Barriers and Changing the World. And he spoke at TED at IBM the day he turned before 20. Jared, thank you so much for for coming on.

Jared Kleinert: [00:10:34] Yeah, thanks for having me. And I appreciate the flattery. I’m going to have to take the quote of, “You can have your Gary Vaynerchucks, you can have your Tim Ferris, but I’ll take Jared any day.” I appreciate that.

Mike Blake: [00:10:48] Well, it’s open source. I mean, I’ve already gotten the podcasts. I have no incentive to suck up to you. What you’ve accomplished is remarkable. And you’ve done so in a way where I presume it’s basically self-taught, where there are people my age with gray hair and arthritic ankles and all that we would love to accomplish that in a lifetime. And now, you realize, boy, we really need to accomplish stuff like that in a lifetime. So, having you with your talents and your story here, it’s really, I think, a terrific resource for our listeners. And frankly, I’m going to nag all the partners in my firm to listen to this.

Jared Kleinert: [00:11:33] Yeah. And none of us are completely self-taught. I mean, I’ve benefited from meeting hundreds of the world’s smartest and most talented millennials, and consulting for people who have New York Times bestselling books, and who are Rhodes scholars, and who are really world class of what they do. So, I’ve been very fortunate over time to download as much as I can from the people around me, but I think that’s part of why we’re talking about this topic today is that you are know the average of the people you meet and how high of a quality time you spend with them.

Mike Blake: [00:12:11] So, let’s start at the very beginning. Who needs a personal brand? Why do you need one?

Jared Kleinert: [00:12:18] Yeah. I mean, I think everyone. I started my first business at 15 and didn’t know anyone and didn’t know anything. I really began my career with a series of cold e-mails that I was doing to individuals on the West Coast of the United States when I was living in South Florida where I was born and raised. And so, in a way, I’ve been practicing some of the reach-out methods to influential people in the hustle and the relationship-building efforts that we can all apply during this time of social distancing. And so, started my first business at 15, failed miserably. I didn’t know anything about the industry I was playing in. I didn’t know anything about my competitors. I didn’t have enough capital.

Jared Kleinert: [00:13:10] Biggest mistake I made was poor mentor selection. And I was spending six months hanging out with a guy who I later found out had served time in prison for securities fraud on Wall Street, which is definitely not who you want to associate with if you want a long, prosperous career as an entrepreneur.

Mike Blake: [00:13:29] Yeah, nowhere to go but up.

Jared Kleinert: [00:13:30] Yeah. So, at 16, I had negative connections and negative experience, but I realized that I needed to do a 180 and surround myself with not just high integrity individuals because I think you have to be around great people first and foremost, but also people that were real subject matter experts at what they’re working on. I think that part is really important as well. And so, that’s when I sent a cold email to David Hassell, the CEO and founder of 15Five, Shane’s co-founder. And I reached out because I read about him. He was called the most connected man you don’t know in Silicon Valley, according to Forbes. And when I was thinking about reaching out, I had to think about what I could offer him, why would he give me his time of day. He was a serial entrepreneur, he had a successful business going, and he had a great network and a great brand, or another word we could use for brand is maybe reputation in this conversation. And I was just a 16-year-old kid in Florida who had spent six months learning under a former white collar convict and had a failed startup.

Jared Kleinert: [00:14:45] So, nevertheless, I sent him an email, basically offered to work for free in exchange for his mentorship. And that led to an internship in his company, which led to me being one of the first 10 employees at his company. And from there, that single super connector in David snowballed into a whole network of people that I’m still in touch with today, Advisors of 15Five, some of their clients. In fact, one of their former clients is now speaking at a camp or at an event I’m hosting in about a week at time of recording. And you also build the skillset of reaching out to more people like David.

Jared Kleinert: [00:15:30] You also pick up social proof along the way. Like I reached out to David. I’ve now established some experience in working for 15Five. I can leverage that in a tasteful manner, of course, but I can leverage the fact that he took a chance on me. I can leverage the trust that he’s built with other people in his network when I’m starting to build a relationship with those people off of his introduction or recommendation. When I called and emailed other people, I can leverage the work that I did at 15Five and anything else that I accomplished in the two years I was there, which I’ve done a TEDx talk, I got a book deal for my first book when I was 17.

Jared Kleinert: [00:16:12] And so, I replicated this model. I reached out to Keith Ferrazzi, who’s the author of Never Eat Alone, when I was 18. I sent another cold email. This time, I was able to better leverage some social proof I’d built up, which I think opened the conversation much more easily, but I still was looking to provide value to him as the first matter of business. And that effort turned into him becoming my first ever client of a marketing consulting firm that I ran. Again, I got to meet a ton of new people through him and with that case study.

Jared Kleinert: [00:16:46] So, I think what I’ve been able to do, which is definitely needed now more than ever, is find ways to meet influential people, build deep, meaningful relationships, and do so without relying necessarily on an in-person interaction at first; although, of course, that’s an important part of deepening relationships whenever you can do that. And I think at some point, we’ll go back to normal and we’ll have events. In my company, Meeting the Minds, it is driven by these three-day in-person experiences; although we’re figuring out how we do things virtual in the time being. So, I hope we go back to normal at some point. Yeah, even just the origin story of who I am and who I’ve been able to learn from and work with, it was all through a connections made virtually.

Mike Blake: [00:17:37] So, I want to ask you about the cold emails because I think that’s fascinating. Many people are reluctant to send cold e-mails. And I’m not sure why. The worst that could happen realistically is they’re just not going to respond. Unless you just say something completely just bad, they’re not going to bother to denigrate you with a response and they’ll just say … you might get an autoresponder, whatever it is. But what got you to start sending out cold e-mails because you’re too young to be scared of doing that, or did somebody advise you to doing out, or how did you get to that?

Jared Kleinert: [00:18:22] I think part of it was the pain that I had in having a really terrible mentor at first. So, I hope that you don’t need to have pain before you start cold e-mailing or sending more cold e-mails. And of course, the best cold e-mail is not having to send one at all. It’s to have a mutual connection where there is trust between you and that mutual connection, and then that mutual connection and whoever you’re trying to reach out to, be it a potential client, or mentor, or joint venture partner, vendor, et cetera, potential podcast guests. But if you are resorting to sending a cold e-mail, then how do we do that in the best fashion possible? Because even if you send the perfect cold e-mail, you may not get a response, as you were saying. It may take two, three follow-ups. Maybe they just are awful at e-mail or, perhaps, other things are going on like global pandemics that they have to deal with.

Mike Blake: [00:19:20] Oh, yeah, that.

Jared Kleinert: [00:19:21] Yeah. So, if you are going to send a cold e-mail, I think it’s a great strategy for potentially meeting some new people. And I don’t think there’s a huge barrier to doing it. It’s finding their e-mail address and sending a worthy message. And so, for me, I always start with the social proof that I have to offer. So, nowadays, it’s easy. I met Ted and TEDx speaker, award-winning author. I got this USA Today’s Most Connected Millennial thing. I have a lot of social proof that I can leverage. And then, specifically, for certain industries or individuals I’m reaching out to, I can reference a mutual friend in my subject line or I can reference something that we have in common.

Jared Kleinert: [00:20:07] But if you’re just starting out, then think about in the subject line of an email … before we even write the email, we’re just talking about the subject line. Think about social proof that you can offer, whether it’s awards that your company has won, or that you’ve won, or it’s a mutual connection that you see on LinkedIn. And if you can’t find some social proof, then, at least, try and spark intrigue, so that the other person opens your email. And you could do that by having something mysterious. Like one of my favorite subject lines is, “Quick question …” Or you can find a way to offer your value in the subject line of your email. “Hey, Mike, I have three podcast recommendations for you or three guests that I’d like to introduce you to.” You’re probably going to open up that email even if you had no idea who I was because it’s personal and it’s related to how I might be able to offer you value.

Jared Kleinert: [00:21:04] And so, then in the subject line or in the body of the email, quickly introduce yourself, but do it in a sentence or two. “Hi, I’m Jerry Kleinert,” and insert that social proof that you have or insert what you do. Then, the bulk of that e-mail should really be how you can help someone. And so, to send a proper cold email, you should be doing your research in advance. And that’s where the power of the internet comes into play and where you could actually start better initial conversations potentially than if you met someone randomly at a conference because you have the luxury of stepping back, doing a lot of research on what that person may want or need, what they care about.

Jared Kleinert: [00:21:50] And then, you can craft the perfect pitch or the perfect email to them to show them how you can be valuable, how you can be valuable right now, and what the next step should be, which is, “Hey, let’s …” You should end your email with a call to action like, “Let’s get on a call,” or “When are you available?” or “Let’s hop on Zoom,” something like that. So, I do think the cold email or the art of reaching out to new people digitally does pose some benefits from being able to think about what you can offer as valuable, what the other party is going to find as a trustworthy source of credibility, your social proof, and then the value you can offer them, which is why they’re going to pay attention to you and your message right now when there may be other competing priorities or other people reaching out, other salespeople trying to get money from them, et cetera.

Mike Blake: [00:22:51] So, you’ve built, obviously, a personal brand. I think, for good or ill, I hope this is accurate, but I do think of your personal brand as the millennial who really gets it and has figured out a lot of the secret sauce, secret formula to digital media, to digital relationship building, and so forth. And my question is this, is that at what point did you go from trying to find a mentor that was better than the train wreck that you initially had to becoming a cohesive plan around building a personal brand where you going to be known for X? How did that evolve?

Jared Kleinert: [00:23:39] Yeah. I think the biggest strength of my brand, as you call it, is the quality of my network. And I’ve certainly taken steps to not just build a great network, but then to amass social proof, to let it be known to the world that I am a quality person to connect with. And so, in terms of thinking about that social proof curation process, as we can call it, I would start with what your ideal customers, or what your ideal friends, or mentors would find to be trustworthy. So, things like Ted and TEDx are trustworthy.

Jared Kleinert: [00:24:20] I’m really clear about saying I’m an award-winning author as opposed to a bestselling author because I know that there is a lot of people that can write a book post on Amazon and be a bestselling author with three book buys and an esoteric category in an hour from their friends for 99 cents. I’m really salty about that. So, I say award-winning because it’s a lot harder to win awards. And if I was a New York Times bestselling author, I’d put on I’m a New York Times bestselling author, but I’m not. So, I’ve found different ways to leverage the assets I have and to go acquire those as quickly as possible.

Jared Kleinert: [00:24:57] If you’re part of my business as I’m a keynote speaker and I’m a consultant for major companies occasionally. And so, you have a potential speaking client is looking at me and my body of work, what are going to be the other companies that they’re gonna look at and sort of deem trustworthy? What are the news sources they’re going to look at and deemed trustworthy, the podcasts they’re going to look at, et cetera. So, I even if it’s working for free or taking a reduced fee, I went and tried to get Facebook, Samsung, Bacardi, Estée Lauder, IBM, you know, National Speakers Association, you could you can go to associations as well, those are all groups that I worked with because, in part, I wanted to shine a light on the quality of my work for other people who were interested in connecting with me.

Jared Kleinert: [00:25:48] So, there’s that aspect to it in terms of building my network because I think the quality of my network and the diversity of my network is where my brand and reputation really shine and why people connect with me. I think, again, there was a snowball effect at first with building my network. So, being a good person, looking to provide value up front, and then focusing my efforts on connecting with one super connector in David or in Keith Ferrazzi a couple years later.

Jared Kleinert: [00:26:21] And then, from there, it’s leveraging that connection to connect with more super connectors. And the dirty secret is someone like Keith Ferrazzi or someone like David has dozens, if not hundreds, of friends who are also very well connected, very well regarded in their fields. And so, I, in turn, can meet those people. And when I’m connecting with those individuals, we’re starting at a much deeper level of our relationship because we’re both leveraging the trust of David or whoever that connector is in that situation.

Jared Kleinert: [00:26:56] And so, it’s important to keep your quality of work high. And when I say be a good person, it’s not just Mother Teresa type doing good deeds, but it’s also having high quality products and services, and showing up on time, and working hard, and some of those basic statements. But as long as you’re continually a good person, and you’re continually looking to provide value, then your network is going to grow exponentially when you focus on these super connectors. And you can focus on super connectors in your industry. I’ve made it a particular point of interest to focus on super connectors from diverse industries and fields because that is my leverage in the marketplace as I have perspective across hundreds of industries and access to hundreds of other communities if and when I need it.

Jared Kleinert: [00:27:48] So, hopefully, that’s answering your question, but I think it’s being mindful about who you’re connecting with. And then, it’s also thinking about what’s it going to take for that other person to trust me. And so, that’s going to be a mutual connection. Or if you don’t have the luxury of a mutual connection and/or you want to bolster that mutual connection’s introduction, then you can go and amass social proof in the form of press, and podcast interviews, and all this stuff that you might say is your brand online. And then, make sure you put it in places where people are going to see it, your LinkedIn bio, your email signature, going on different shows that have a decent audience. So, I’ve been interviewed by Larry King and and New York Times bestselling authors like Neil Strauss with a big following in the entrepreneurial community, or have been referenced on James Altucher Show, even though I haven’t done a full interview with him. So, then it’s thinking about from a distribution standpoint, like where are my ideal clients, partners, friends going to hear about me in a one to many fashion, if it’s not through a mutual intro or it’s not through a cold email.

Mike Blake: [00:29:02] So, let me ask you this. So, you’ve done, I mean, the TED talks. And I realize I gotta go back and actually watch. I’m embarrassed I’ve not, but I will. Did did those come before you are in the process of building a personal brand, or did you look back to say, “Hey, I did these TED talks and I wrote this book. That’s pretty cool. I, now, have a personal brand that’s kind of evolving, and I’ve got to figure out a way to be a good steward of it or be a good caretaker”? What was the order of operations there?

Jared Kleinert: [00:29:41] For me, I think it was pretty the personal brand building exercises were centric around book launches and around sort of getting a certain mission out into the world. I think it’s cyclical too. I’m now thinking about how we grow Meeting of the Minds and what are the new assets in my brand that I need to build to better reach more of our ideal clients. And so, I can look back at what I’ve done, and comb through what I have, and maybe pick some of the top interviews, or pick some of the top places I’ve spoken at, or individuals that I’ve worked with, and then reference those.

Jared Kleinert: [00:30:29] I would recommend, if you’re listening to this and you don’t have a lot of social proof built up, I would build that as quickly as possible, so that you can go back to revenue-generating activities and some of the other stuff. I think that the main thing here is you want to spend as much time as possible leveraging your social proof and building your network and your business instead of what some of my peers do, and they spend a lot of time chasing press opportunities and chasing “fame,” for lack of a better word. I’m not really interested in doing too many paid or doing too many speaking gigs right now unless they’re paid. I don’t need more social proof in terms of stages I’ve been on. But at the beginning, when I was looking to build out part of my business or leverage stages I’ve spoken on for Meeting of the Minds or for book launches, it was very important for me to get as many high quality speaking gigs as possible, and get as many names or logos I could reference on my speaking pager or wherever.

Jared Kleinert: [00:31:33] So, it depends on where you’re at. If you’re starting out with a new business, or new industry, or you’re earlier in your career, then I would build that social proof as quickly as possible, so you could spend more time leveraging it. But it also makes sense to view it or look back at it cyclically and make sure that the assets that you’ve had reflects how you can be helpful in the marketplace right now because, a lot of times, even today, I get a lot of references to my books. And while it’s great that people are reading, I want more people to know more about Meeting of the Minds. And so, I need to adjust for that. I need to make sure that what I’m putting out in the world accurately reflects how it would help our ideal member there. So, that’s a good way to think about it.

Mike Blake: [00:32:24] So, I’m going to tear up the script up a little bit here. And I want to focus on-

Jared Kleinert: [00:32:30] Oh no!

Mike Blake: [00:32:32] Such as the script is, but I want to drill down into building social proof, right?

Jared Kleinert: [00:32:37] Sure.

Mike Blake: [00:32:37] That’s dominated this conversation so far. And I get it, it’s important. I’m [indiscernible], but, now, I’m somebody that I know I need to become intentional about building this personal brand, and digital is going to be likely a big part of that. What are the things I should be thinking about now if I feel like I don’t really have a lot of social proof? What can I do that’s intentional to try to build credible social proof relatively quickly?

Jared Kleinert: [00:33:09] Yes. So, for you, we can use you as the guinea pig, you’re-

Mike Blake: [00:33:14] Good.

Jared Kleinert: [00:33:15] You’re at Brady Ware, and you have to think about how to generate new clients, especially now more than ever. But in general, part of your work is is revenue generation. It’s upselling clients that the lifetime value of those clients is higher and higher. And that once you have clients, they need to trust you to do work with them. And then, they should also be excited about referring you and so on and so forth. So, for you, it’s looking at who is your ideal clients, and then thinking about where do those people get their ongoing education. What industry news sources would they regularly read; and therefore, they may trust those sources. It’s thinking about associations that your ideal client might be part of. It can be credentials. I never went to college, so I don’t have the college credential that many people use. But I found other credentials in terms of things I’ve done that showcase. That is hard to do that; and therefore, I had to get skills, and connections, and whatnot. But it’s thinking about your ideal client and all the different things around that person that are important to know.

Jared Kleinert: [00:34:46] And so, you can probably write this down if you took half an hour or an hour to think about it. You can also ask your ideal clients and be like, “Hey, where do you go to get your ongoing education?” or “What podcast you listen to other than mine?” or “Where are you hanging out virtually right now because you can’t go to conferences.” And so, then, it’s how do you … that gives you some of the information that you’re gonna need. And yes, social proof could be being featured in Forbes, New York Times. Those are sort of the wide ranging ones. But then, it’s also getting really specific as to what are the exact places that your ideal audience needs to to hear you and see you in order to trust you and know that you’re like the perfect person for them. If you’re focusing on some sort of book launch or product launch, then you could go even crazier with this and try and book 20-30 podcast episodes. And then, wherever your ideal client is turning, they’re hearing, and seeing you, and you’re sort of a surround sound influencer for them, I think that’s a great strategy as well for a launch of sorts.

Jared Kleinert: [00:34:46] And then, you become just a trusted source. And so, when you finally do reach out with a cold email or get that mutual or get that introduction, you’re going to start your relationship on a much better footing. And then, it’s also reference material. So, it’s when you are reaching out, someone’s gonna Google you, or look on LinkedIn, or see the email signature that you have. And at first, they’re going to be like, “Who the heck is this?” And then, they’re gonna be like, “Oh, they’re actually pretty cool,” or “I could really use their product or services,” or “They’re worth chatting with,” at minimum. So, there’s benefits there from a reference standpoint, but also sort of a marketing standpoint. And I would start with, you know, who you’re trying to influence, which is probably your ideal clients as one of the main buckets of people. And then, thinking what matters to them, where are they going to get their education, and try and be in those places.

Mike Blake: [00:37:02] So interesting. So, to sum up with your advice is to get connected with wherever your target audience gets their education, gets their information because that’s all they’ll be looking and you’ll happen to be there. Interestingly, you did not say go out and write a book. You did not say go out and become a TED speaker. And you didn’t say go get an award from a national publication. So, I’m curious why that is.

Jared Kleinert: [00:37:43] I think those could be indicators of social proof, and they could also be ways that you can offer value to people. But I think the best bang for your buck is is starting with any sort of blog posts, or guest blog posts, or being interviewed on a podcast, or getting featured in some press because those are also quick and easy. And that’s more of a marketing and positioning challenge or exercise; whereas, writing a book is two years minimum of absolute torture before you get something out into the world. And most books are not good. And I think you could use that two years in other ways. So, by all means, go write a book if you are going to dedicate the time and resources to it to make it fantastic and to really serve the needs of your ideal listener. By all means, start a podcast if you think you can put the necessary investment of time, and money, and effort into it, and you’re gonna be able to get interesting guests on a regular basis that are going to serve your ideal listeners’ needs.

Jared Kleinert: [00:38:55] But you also have a business to run for most people listening to this, or you’re running a business within a business, and sort of you’re an intrapreneur. And so, again, I think if this is a conversation about networking, then it’s how do I acquire the social group as quickly as possible, so that I can go on with my life and leverage that social proof. Most of my time is not spent talking to the Ted organization, or it’s not spent talking to Forbes where I used to have a column. It’s talking to potential clients. It’s serving their needs. It’s networking with other peers, and learning from them, and discovering how I’m going to pivot my primarily in-person events business to a virtual format for the next six to nine months and how I can do my pivot in a way that maybe integrates with our long-term strategies that we can do a virtual part of our Meeting of the Minds and also an in-person part.

Jared Kleinert: [00:39:59] I think there’s a lot going on, and your network is is one big part of that, and your social proof for how you find other people in your network should become an increasingly smaller part of that. The ultimate goal is when you reach out to people, they listen. When you get introduced from someone, you immediately get a response. So, over time, you should need less and less social proof or need less to get that connection going and get to the fun stuff.

Mike Blake: [00:40:33] So, anybody who sits down on Google’s personal branding online influencer is going to run into the term “authenticity” early and often. Can you explain to our audience what authenticity means, and why is it important, and how do you project or make sure that your brand does come from a place of authenticity?

Jared Kleinert: [00:41:01] I can share what it means to me. So, it goes back to that being a good person aspect. It’s doing the work required to both have good intentions, and then to reflect that in your work. So, it always starts with the quality of your product, the quality of your service. Being authentic also means if I’m going to then start marketing or broadcasting who I am and what I do, I’m doing it in a way that reflects my values. And sure, occasionally, you may say something that is risque, or unique, or different, but it’s not to put anyone else down. It’s only to reflect who you are and what you’re working on. It’s apologizing when you mess up and providing even more value to deepen that relationship or mend that relationship.

Jared Kleinert: [00:42:04] So, for me, it starts with the work that you’re doing before you ever talk to anyone, and building great products, services, and then getting that out into the world. When you talk about networking, or marketing, or sales, I fully believe that if you have the best solution in the marketplace, then it’s a disservice if your ideal clients aren’t using your or your product or service. But if you’re selling snake oil, and then you’re trying to run a bunch of ads or leverage these social proof tactics that we’ve been talking about, I don’t think that’s authentic. I think that’s when you risk influencing people in a way that’s not in their best needs. Can you really sleep with yourself a night selling a low-quality or detrimental product or service to someone?

Jared Kleinert: [00:43:03] So, I think that’s where authenticity comes in. And I’ve never personally been too afraid of wearing what I want when I’m speaking or talking how I’d like to talk. I mean, those parts can be authentic too if you’re in a more corporate environment, being able to just be you. There’s no difference, really, in how I am sharing with you now versus how I am at home. I’m an open book. So, I guess there’s a version of authenticity there that could be debated or could be implemented or not. I mean, I respect privacy as well. I do have parts of my life that are private, but I’m pretty much the same person 9:00 to 5:00 that I am 6:00 to 9:00 or whenever.

Mike Blake: [00:43:52] So, one thing you’ve done now or you’re doing now as well, I would consider, the advanced classes that you’re evolving from Jared kind of the personal brand of the network building wonder kid into building now online communities. And so, why is that desirable to you? And how do you go about doing that?

Jared Kleinert: [00:44:21] Yes. As I was building what some have called a world-class network in record time, you have a limited amount of time. And so, you have to think about how to help as many influential people as possible with the limited time that you have. You also have to think about how you can offer value to people. And many times, I’ve found that one of the best ways to offer value to other people is by connecting them to other great people. And so, pretty early on, maybe 17 or so, I was actively creating Facebook groups and creating spaces where I was curating, which I think is a really important word and exercise. I was curating great groups of people and giving them an opportunity to meet each other and provide value to one another. And then, that becomes one-to-many networking.

Jared Kleinert: [00:45:20] And you’re also creating an environment where it’s sort of like a neural network of a brain. When two people in your online community connect with each other, they’re going to sort of think back to you as the person who connected them, even if you did nothing other than create the setting for them to connect and maybe put some guardrails in place for who’s in there, how they’re supposed to interact with one another and things like that. So, I’ve been building, I guess, online communities since 17. Nothing massive, like not tens of thousands of people, but hundreds of the perfect people.

Jared Kleinert: [00:45:55] When we were writing Two Billion Under 20 and Three Billion Under 30, we were building online communities of some of the world’s smartest and most talented millennials, so that the same people that were contributing to our book could meet each other. And that was one of the ways that we convinced these book contributors to partake as we said, “Hey, we’re asking you to contribute three to five pages of your formative life experiences to our book. And we’re going to give you access to this entire community of other world-class millennials. And then, of course, we’re going to give you exposure via the book sales and people reading your story. And I, personally, will connect you to as many people as possible or be your cheerleader. However, I can help you, I’m there. And that’s how you convince, like the founder of WordPress, or the co-founder of Duolingo, or champion athletes, or social media influencers to all partake in that work of yours.

Jared Kleinert: [00:46:51] And so, there’s all my communities. I saw it in different lenses when I was, I guess, 22 or so. So, after a few years of writing these books, building a readership, getting to speak at some great places, also building that consulting firm, which started with that connection with Keith Ferrazzi. And then, I had a marketing consulting firm where I worked with other top thought leaders. There’s only so far. You can only scale a consulting business to such capacity. And while the work I was doing with my clients I thought was very valuable, I realized that the most valuable thing I could offer was to take my clients, and to take my book contributors and readers, and bring them together, so they could meet each other because, then, they’re working with me and they’re also working with each other to grow their businesses.

Jared Kleinert: [00:47:43] And so, that’s where we started Meeting of the Minds. I do truly believe in the power of online or the power of in-person connections, even though most this conversation has been about virtual connections. So, the Meeting of the Minds, our core businesses running three-day summits where these people are flying from all over the country, sometimes, even internationally, to hang out in Napa for three days, or Bermuda for three days, or Upstate New York, or Atlanta, and they’re building deep, meaningful relationships with one another where they’re not talking about work. They’re talking about personal hobbies and things that they’re doing to better themselves. Then, they’re talking about pressing problems in their business, or exciting opportunities and projects, and helping one another, and masterminding. But that can be done digitally as well. And we’re doing that now as a way to sort of deal with the pandemic.

Jared Kleinert: [00:48:41] But ultimately, that is one of the best ways I can offer people value is by creating these spaces where someone can get a connection with me and value from me, and they can also meet all these other people that I’ve deemed trustworthy and awesome. And so, I’m now taking the social proof that I’ve built over time and extending it to my clients and extending it to my friends, and creating the space where two new strangers who I’ve curated can leverage my social proof and my relationship with each of them individually, and start a relationship with each other, and do all the things that we’ve talked about, whether it’s work together, partner, support each other, mastermind, things like that.

Jared Kleinert: [00:49:26] So, if you’re listening to this, I think you have to start with how you can best influence your ideal clients or your ideal boss if you’re looking for a dream job. Start with that like first set of connections. Then, you might think about what are all these diverse advisors, mentors, peers I’m going to need to educate me along the way and hold me accountable, make sure I don’t go off the beaten path. And then, after you’ve accomplished that, and you’ve built a great network for yourself, then it’s how do I offer this network and how do I offer what I know to others in a way that will allow my network to grow exponentially but it’ll also provide exponential value. And so, that’s where the online communities come into play. That’s where the in-person event series come into play. And anything where it’s a one-to-many communication channel. Even a podcast, I have an email newsletter that I’ve been pouring a lot of effort and energy into. That’s where the groups come into play and could be extremely valuable.

Mike Blake: [00:50:37] So, you touched upon one issue I want to make sure that we cover. I think a lot of people, even people who are experienced, frankly, can be easily discouraged because you go on YouTube, you see something that’s got 250,000 followers. If somebody’s got a LinkedIn, and they’ve got thousands of followers and so forth. You know what I’m talking about. I’m starting up, I turn on my laptop, I’ve got eight followers. And so, the question is, am I so far behind that I just can’t catch up. Is number of followers even the right metric to be looking at your opinion in most cases?

Jared Kleinert: [00:51:23] I don’t think so, no. I also struggle with the same feelings sometimes. I think it’s all about your goals. I mean, for me, I would rather have a network and a following of very influential people. So, if I have a thousand email list subscribers but they’re all serial entrepreneurs, they’re all community leaders, podcasters, authors and can influence millions of people collectively or tens of millions of people, to me, that’s success. And that’s what I was trying to accomplish with our book series. And we had 75 book contributors to both books. And so, I had a network or a community of 150 of the world’s smartest, most talented millennials. And through them, if I had something that was very compelling and worthy of the masses, we could reach 50 million plus social media followers and we could reach half a million to a million people on their various email lists.

Jared Kleinert: [00:52:21] Such as my personal goal is to be an influencer of influencers in the humblest way possible, I want to work with the the entrepreneurs, business owners, the CEOs who have a vision for how the world should work or how their industry should evolve. And I want to help them get that vision out into the world, grow their company, reach more people. Some other people have business models that are predicated on total amount of viewers or total amount of listeners. And so, then, it should be your goal to get as many people as possible to listen to your stuff. So, it’s all depending on your goals, but I’ve personally focused on the quality of my connections.

Jared Kleinert: [00:53:05] It’s also a lot of people that will take in content that may not sort of raise their hand and tell you that they’re raised or listening to the content. You may have 1000 or 5000 regular podcast listeners, and maybe five of them have told you that your show’s awesome in a review or maybe they’ve reached out on social media, but they’re still influenced by you, and they’re still coming to you every single week. And so, I’ve had countless stories of friends who have seen a Facebook post that I had about like my weight loss journey; and yet, they never liked it, they never commented, they never told me about him. Then, six months later, they’re like, “Oh, yeah. By the way, you made a post on Facebook about how you lost 20 pounds, and I started doing that. And now, I’ve lost 20 pounds.”

Jared Kleinert: [00:53:55] And so, I think it’s important to keep in mind who’s absorbing your content and information, who’s watching you from afar, and just how you’re building your career, and how you’re working who will never raise their hand and tell you that they’re doing that. And that, I guess, is truly your reputation. It precedes you before you ever meet someone. It will allow you to start new conversations with sales prospects much more easily or more difficultly depending on how you’ve built your reputation. So, I wouldn’t be fooled by subscriber counts or lack thereof. I’d really focus on just the quality of your work and the quality of the people taking in your work as you define who is an ideal customer, listener, friend for you.

Mike Blake: [00:54:51] Jared, you were very generous with your time. And I know you’ve got to go because you have a packed schedule today. I want to scratch the surface of what I had hoped to ask. How can people contact you for more information about this? If they have something we haven’t gotten to today, can they reach out to you?

Jared Kleinert: [00:55:08] Yeah.

Mike Blake: [00:55:09] How do they do that?

Jared Kleinert: [00:55:09] Jaredkleinert@gmail.com. You can find me on on social media. I have a private e-mail newsletter that I keep, which for the last 18 months I have not had an opt-in page for, and I’ve added everyone one by one because I want to keep in touch. But now, you can go to MOTM.co/newsletter and join that. I’m not going to tempt you with a free e-book or anything like that but you can see some of the past newsletter updates I’ve sent out before you subscribe. So, that’s that’s the place I’d love people to go to, reach out to me just directly through email. And seriously, I’d love to chat with you. I’ve been on a ton of podcasts, and you’d be surprised even the shows like 250,000, there’ll be two people that would reach out. So, don’t be afraid to reach out to me. You could send me a cold email, “Quick Question …” or “Mike’s podcast,” and let’s start a conversation.

Mike Blake: [00:56:12] So, I actually talked over you. Can you repeat the email address, please?

Jared Kleinert: [00:56:16] Yes. Jaredkleinert@gmail.com. So, just my name.

Mike Blake: [00:56:20] So, K-L-E-I-N-E-R-T.

Jared Kleinert: [00:56:20] Yes, sir.

Mike Blake: [00:56:24] Good. Well, Jared, thanks so much for joining us. I learned a lot, and I know our listeners have too. That’s going to wrap it up for today’s program. I’d like to thank Jared Kleinert of Meeting of the Minds so much for joining us and sharing his expertise with us today. We’ll be exploring a new topic each week, so please tune in, so that when you’re facing your next executive decision, you have clear vision when making it. If you enjoy this podcast, please consider leaving a review with your favorite podcast aggregator. It helps people find us, so that we can help them. Once again, this is Mike Blake. Our sponsor is Brady Ware & Company. And this has been the Decision Vision Podcast.

Tagged With: authenticity, Brady Ware, Brady Ware & Company, build a personal brand, building online communities, email newsletter, influencer, Jared Kleinert, Meeting of the Minds, Michael Blake, Mike Blake, millennials, personal brand, social proof

Race, Diversity, and Business, with Dr. Dionne Wright Poulton, Care New England and Poulton Consulting Group

June 17, 2020 by John Ray

North Fulton Business Radio
North Fulton Business Radio
Race, Diversity, and Business, with Dr. Dionne Wright Poulton, Care New England and Poulton Consulting Group
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Race Diversity and Business

Race, Diversity, and Business, with Dr. Dionne Wright Poulton, Care New England and Poulton Consulting Group (North Fulton Business Radio, Episode 244)

Diversity and inclusion authority Dr. Dionne Poulton tackles issues of race, diversity, and business in this episode of “North Fulton Business Radio.” In this interview with host John Ray, Dr. Poulton, Chief Diversity Officer for Care New England, offers vital, frank insights for executives and business owners as they address race and inclusion issues with their employees and wider constituencies. “North Fulton Business Radio” is produced virtually by the North Fulton studio of Business RadioX® in Alpharetta.

Dr. Dionne Wright Poulton, Owner, Poulton Consulting Group

Dr. Dionne Wright Poulton is an Educator, Diversity and Inclusion Consultant and Conflict Mediator with 20 years of experience specializing in youth and adult education, adult learning and behavior, intercultural dialogue, and addressing and mitigating bias in the workplace.

Dr. Poulton currently serves as Chief Diversity Officer at Care New England. Care New England is a hospital and health system with roughly 8,000 employees headquartered in Providence, Rhode Island.

A graduate of the University of Georgia where she earned a Ph.D. in Adult Education, Dr. Poulton was granted permission by UGA to use her professional development workshop she created in 2004 called Think You Are An Unbiased Teacher? Think Again! as the basis for her dissertation.  As a result, Dr. Poulton acquired empirical evidence to prove the efficacy of her workshop’s methodology (she created), and its ability to initiate and sustain open and honest dialogue across racial, gender and cultural lines, in a non-threatening manner. Since 2004, Dr. Poulton has been invited to facilitate her workshops all over the world, including in Paris, France, Canada, Bermuda, and across the United States. Dr. Poulton’s work has also been advertised on CBS radio stations in Atlanta, Georgia where she has also been invited as a guest speaker and commentator.

Race Diversity and BusinessAdditionally, Dr. Poulton is author of the acclaimed book, It’s Not Always Racist…but Sometimes It Is, which has received incredible attention, including an outstanding review from world-renowned Kirkus Media. This book is an extension of Dr. Poulton’s PhD research and her experiences as an educator and professional trainer of employees in academic and business environments. In her book, Dr. Poulton stresses that there is a fundamental difference between racism and racial bias, and argues that it is normal for ALL of us to “judge” others based on race. However, this does not mean we are all racist. Like race, it is normal to also judge based on other factors such as age, height, weight, beauty, ability, or disability, but when our sometimes negative assumptions, perceptions and expectations go unchecked, we find ourselves in trouble. Dr. Poulton has been invited to discuss her groundbreaking book on several radio shows across the US, including on Tavis Smiley’s radio show.

Dr. Poulton is also Host of The Dr. Dionne Show, a podcast which in which she addresses issues of leadership, diversity and inclusion, equity, bias, intercultural communication, adult learning, adult behavior, and conflict mediation.

In addition to her PhD, Dr. Poulton also holds three other professional degrees, including a Master of Arts Degree (M.A.) in Administration and Interdisciplinary Studies in Adult Education with special emphasis in Equity and Social Justice from San Francisco State University, a Bachelor of Education Degree (B.Ed.) from the Ontario Institute for Studies in Education at the University of Toronto (OISE/UT), and a Bachelor of Arts Degree in Kinesiology and Health Sciences from Rice University in Houston, Texas where she earned her degree while competing as an NCAA Division 1 track and field scholarship athlete.Dr. Poulton is also a certified K-12 teacher and adult educator with 20 years of cumulative teaching, administrative, and curriculum and course design experience in public and private high schools, in universities, and for State and provincial governments in the US and Canada. She has also previously worked with street youth in emergency shelters, and has almost two decades of experience coaching track and field in high schools and in universities.

Dr. Poulton, nee Wright, is originally from Toronto, Canada and is a former member of Canada’s National Track and Field Team. She is an exceptional leader with an international perspective, and an uncanny ability to reach and teach all people regardless of any difference. With ease, she can encourage the most quiet and reticent to speak up, while convincing the most defiant and obstructive to get on board. Because of her vast experience and education in many different industries, including academia, K-12 schools, sports, non-profit, and government, she is well positioned with her experiential knowledge to understand and solve any challenges.

Find out more at the Poulton Consulting Group website, or contact Dr. Poulton directly by email.

Show Transcript

Intro: [00:00:05] Live from the Business RadioX Studio inside Renasant Bank, the bank that specializes in understanding you, it’s time for North Fulton Business Radio.

John Ray: [00:00:20] And hello again, everyone. Welcome to yet another edition of North Fulton Business Radio. I’m John Ray, and we are still virtual. No, we’re not back in our studio inside Renasant Bank at the moment, but we hope that will come sometime soon. But in the meantime, folks, we’ll be in touch on that. And also, stay in touch with your folks at Renasant. They’ve done a great job helping small businesses through this environment. And if you’re in need of a better experience for your small business with your bank, check them out. Go see your Renasant banker at the branch. You’ll need to make an appointment. They will see you inside the branch, but you do need to make an appointment. So, give them a call or go to the website, renasantbank.com. Renasant Bank, Understanding you. Member FDIC.

John Ray: [00:01:16] And now, we want to turn to an old friend, Dr. Dionne Poulton. And Dr. Dionne Poulton used to be around this area, but she, like, bugged out on us, right?

Dr. Dionne Poulton: [00:01:32] I still have my home. I still have my home in Gwinnett.

John Ray: [00:01:32] Okay, okay. Well, that gives me hope, right? Though, seriously, you’re up to some good things in New England. You’re now the Chief Diversity Officer at Care New England, right?

Dr. Dionne Poulton: [00:01:47] That’s right.

John Ray: [00:01:48] Yeah. So, I’ll let you introduce yourself. For those that don’t know, you give a little overview of the world of Dr. Dionne Poulton.

Dr. Dionne Poulton: [00:02:01] Well, once again, good to be with you, John. It’s been a long time. And I’m always great to be with you, my friend.

John Ray: [00:02:06] Yeah.

Dr. Dionne Poulton: [00:02:06] So, what should I say? I started off as a high school teacher. I taught for about six years and that morphed into teaching at the university level. And I came into diversity just kind of just by chance. I kind of fell into it. Long story short, I was teaching a grade nine boys class and discovered that they were pretty successful in my class and not in others, and not because I lowered the standards but because I realized there was something happening in that transaction. There was something that was … I didn’t know what it was, and that led me to just do some research.

Dr. Dionne Poulton: [00:02:38] So, I did my master’s degree in San Francisco looking at the multicultural implications of education and how teacher comfort levels and with respect to race as well. And then, that led me to my PhD at the University of Georgia. And I looked at the unconscious biases of educators, not just in K through 12 but educators in all different industries from entertainment to law and just to see if there was – what’s the word – any consistency or there’s any common experience amongst all the educators. And it was determined – surprise – that everybody has biases. And that’s regardless of age, race, profession. We all have them. And so, that’s what I did my research.

Dr. Dionne Poulton: [00:03:27] And then, after that, I started my own business. And that’s how I ended meeting you and Sammond. And actually, Mike Sammond, to give a little plug here, he’s the one that interviewed me the first time with RadioX and then said, “Hey, you want to try having a show?” And so, I tried that and I loved it. And so, I’ve actually been doing it. For now, this the fourth year, which is crazy, but anyway. But  I credit both you and Mike. And I miss you guys.

John Ray: [00:03:58] Well, we miss you, but we can connect with you, as you said, through your podcast. So, it’s The Dr. Dionne Show. And you’ve kind of re-engineered or re-energized – that’s the word I’m trying to get to – here lately and put out some more episodes. So, congratulations on that.

Dr. Dionne Poulton: [00:04:24] Thank you so much.

John Ray: [00:04:25] Yeah.

Dr. Dionne Poulton: [00:04:26] Thanks, John.

John Ray: [00:04:26] Yeah. And I think part of what you have done in that show, it really kind of lights the trail for those that don’t know how to respond to all they see right now, and that is to ask questions and listen.

Dr. Dionne Poulton: [00:04:45] Yes. That very simple yet rare art of asking question, waiting for an answer and listening. Absolutely. And that’s one thing that you … Especially in diversity, that’s something that you have to do in order to get it right.

John Ray: [00:05:01] So, people are gonna think I’m like Dr. Dionne’s PR person, but I want to push your book too. So, I’m pushing your podcast but, also, you’ve got a new book coming out, and we won’t get into that yet. But you wrote a book a few years ago called It’s Not Always Racist … But Sometimes It Is, which I highly recommend to people if they have not read the book. And one of the things that you talk about in that book is the difference between racism and bias. Why don’t you unpack that?

Dr. Dionne Poulton: [00:05:38] Sure. And thanks for that. And I did that back in 2014, actually. And I wrote that book after the senseless killing of Trayvon Martin. And I was frustrated looking at the news, and people talking about the incident, and trivializing whether it was racist or whether it was not. And I realize there need to be some clarity in terms of terminology. And that was just three years after I got my doctorate at UJA in the same area. So, nonetheless, I wrote the book.

Dr. Dionne Poulton: [00:06:11] So, racism put simply through my research, you can think of an equation. It’s called racism equals prejudice plus power. So, it’s prejudice plus power; meaning, that person who has the prejudice has to have the ability to stop somebody else, whether physically, emotionally, socially to achieve their ideals. On the other hand, bias is just that. It’s just bias. It’s a prejudgment. And everybody has that. All of us have it, regardless of who we are as I stated. And it’s a natural brain function, so to speak. The brain naturally makes sense of the world by categorizing and compartmentalizing. So, it’s a natural function. But where we get into trouble is when we start to assign value or devalue people based upon our misperceptions and our biases. So, that’s the distinction.

John Ray: [00:07:12] So, let’s talk about what is happening right now and I guess a couple things. One is I think there are a lot of white folks that are caught by surprise, and they don’t understand the depth of what’s happening. And maybe some of them discount it because they think all this is just going to blow over. But what has happened over the last few weeks, I think for those that are maybe a little more aware, feels a lot different.

Dr. Dionne Poulton: [00:07:50] Absolutely. And I’ve been saying just in conversations with the staff where I am, and I put out a statement myself, this feels different and it is different. And I’ll tell you why. Many people have been killed in the past, many unarmed black men have been killed in the past, but I think the difference here is we almost watch it in real time. There was a video rolling of a police officer with his knee on George Floyd’s neck. And I spoke to a friend of mine who was a former police chief, and he kind of described it as it being in slow motion, and that’s the way it felt. And so, for that officer to casually and callously have his knee on George Floyd’s neck with his hands in his pocket, almost like he was posing for the camera, it was shocking, utter disbelief.

Dr. Dionne Poulton: [00:08:51] And I’ll tell you, John, I have never witnessed a murder in my life, and using that word is difficult, but the officer was charged with murder. So, essentially, we all individually and collectively witnessed a murder. And it’s riveting. And there’s no speculation as to what happened, did he do something wrong. It’s all there on tape for eight minutes and 46 seconds. This morning, I’ll share, at one of the hospitals where I work at Women Infants Hospital New in Rhode Island, the residents, the physicians said, “We want to do something.” So, they organized a silent protest. We had the media there. It was streamed live on Facebook. And we said our words at the beginning,  myself and and the CEO. And then we had to kneel for eight minutes and 46 seconds. And I have to tell you, it took everything in me not to cry. Eight minutes and 46 seconds feels like an eternity.

Dr. Dionne Poulton: [00:10:06] And the difference is with what happened today – and I cannot imagine how George Floyd felt – was that I knew at the 46 second of the eight minutes that I was going to be able to stand up and walk off and be fine. But he didn’t have that opportunity. He suffered a slow death and he suffered. He called for his mother. So, to go back to your question, I don’t know who can look at that and not be changed. I don’t know who can look at that and trivialize it and not say, “You know what? Something needs to be done.”

John Ray: [00:10:51] So, if I can, I mean, how are you doing in all this? I mean, because you’ve got a professional stake in all this, a professional obligation. You’re shepherding an organization of 8000 employees through this time. But how are you doing in all this?

Dr. Dionne Poulton: [00:11:16] Thank you for asking. It’s interesting because after I released a statement, myself and the CEO, we decided to host a town hall, basically, for all of the employees. And I shared a story. I’ll share with you, it’s relevant to Georgia. When I was driving to University of Georgia doing my doctorate, I was in the car, and I saw a police officer that was on … I can’t remember what the name of the highway is now. And I passed the officer, and I knew I’d be pulled over. And it was a two-lane highway. It was me and another truck, and I was keeping my distance. The police officer pulled pulled me over, and he walked up to the car, and I’ve been taught to kind of just be friendly and speak first. So, the officer came and I said, “Hi, officer. How are you doing?” He goes, “Oh, you changed too close to that truck.” I’m thinking, “Sure, I did.” And he goes, “Can I have your license?” I said, “Sure.” I gave him my license, he checked me out, he came back, and he goes, “Okay, you’re good to go.” No ticket, no warning, no nothing.

Dr. Dionne Poulton: [00:12:32] Then, I had to continue on to school. I had to sit in my class at UGA like that didn’t happen, like I was terrified, and I, then, had to focus on my schoolwork. And I share this story as I did with the employees because  to use a social work term, people of color and black people in this situation are forced to separate and function. We have to separate all of the junk that we go through in order to function and still be expected to function normally. So, to go back to your question, it has been very difficult. And I think it is important for people to ask each other, “How are you doing?” and not just how are you doing and keep walking. It’s, “How are you doing?” And wait for the answer. Actually ask, and wait for the answer, and be ready for the answer.

Dr. Dionne Poulton: [00:13:25] And so, I appreciate you. You’re the second person to ask me this question, like, really without being prompted. So, thank you, John. And I’m doing okay. I have a great support system. I make sure that I laugh every day, even if it means putting on a comedy to laugh, I do that. I like to still work out. I listen to music. I just try to make sure that I spend time for myself. And my kids bring me joy as well. So, that’s how I survived this. But in addition to that,  you know when you know you’ve been born to do something, this is in me. This is what I do, and it’s what I love, and what I believe I’m good at. So, it doesn’t feel like it’s a job. This feels like it’s an extension of why God put me on this earth.

John Ray: [00:14:16] There’s nobody that’s white that understands the concept of racial trauma. I mean, let’s just say that, right? So, talk about racial trauma. Talk about what incidents like this do to black employees in the workplace and why it’s a tough time for them right now, very tough time for them right now to function normally at work. Put it in that context because we’re a business show and we got business owners listening to this show and company executives listening to the show. So, maybe we can put it in that context.

Dr. Dionne Poulton: [00:15:04] Sure. And I’ll put it in the context of just the work that I’ve done. So, I knew it was important. When we recognized what was happening, I knew it was important to put out a statement. I knew it was important for the employees to have an outlet with which to speak and to be heard. And I knew it was important to meet with the employees. And I’ve been doing a lot of just individual sessions with different departments. I can’t even tell you how many hundreds of employees I’ve trained the last couple of weeks.

Dr. Dionne Poulton: [00:15:40] And in the context of a workplace, I will say to anyone listening who’s the head of a company or a business, if you have not addressed this yet, you have failed your employees because, again, it’s the separate in function. If your employees, and I know with respect to COVID, we’re now at home and working remotely, but we’re still being affected by that. And so, the racial trauma that you just shared, it’s extremely difficult to to separate. So, for example, everyone saw George Floyd on the ground, basically. And as a black person, I could not help but substitute and say, “That could have been me. That could be my husband. That could’ve been my brother. It could have been my cousin, my uncle, my nephews.” And so, it’s hard to separate. And because it was so random and because he did nothing, except perhaps maybe they think, allegedly, he passed a dummy $20 bill, does that warrant him losing his life? And we also know, we look at look at Ahmaud. What’s his last name? Sorry. Ahmaud.

John Ray: [00:16:59] Arbery.

Dr. Dionne Poulton: [00:16:59] Arbery, sorry. The gentleman who was jogging in South Georgia.

John Ray: [00:17:04] Right, here in Georgia.

Dr. Dionne Poulton: [00:17:07] In Georgia, he was jogging. How many times have I gone out jogging? So, the trauma here is that the system of racism exists, that we’re always functioning under anyways. And so, with that, I’ll say that in this system of racism, it assumes a pervasive white cultural norm. And that means that everything, the way the system is designed is for white people. And I know it’s hard to digest and it’s hard to hear but, essentially, when we think about it, the lighter you are, the greater the opportunities you have. The lighter you are, even the pretty you are. The pretty you are. It’s the lighter you are, the more benefit of the doubt that you get. If you’re darker skinned, you’re more likely to be considered a criminal.

Dr. Dionne Poulton: [00:18:04] And I’m not going to give an example. I can put on the most beautiful dress or suit, and I can go into any store and still be followed because people don’t know my education, they don’t know anything about me but, unfortunately, we have been taught what skin color is, and what it means, and it’s unfortunate. And you did reference white people, but I got to tell you, I’ve had black people do the same thing to me. I’ve had Indian people do the same thing to me and Asian people. So, it’s not just white/black. And I’m saying we have been inundated with messaging from the media in different places about who is more valuable than others.

Dr. Dionne Poulton: [00:18:48] If we think about the word Native American, you do line up 10 people, I’m sure at least eight of them will have something negative to say about them because that’s the way we’ve been taught about who people are and whose lives are worth more. And so, that’s why in my teachings, in my approach to this work, it’s telling people to be cognizant all the time of what you believe. Why do you believe what you believe? Why did you learn what you believe? And how can you unlearn some of the junk that we all have in our minds that we don’t even know that’s operating in our minds and that’s playing out in the workplace and playing out in the things that we’re doing with other people.

John Ray: [00:19:26] You mentioned something really important there. Folks, we talk with Dr. Dionne Poulton, who is the Chief Diversity Officer at Care New England and the host of Dr. Dionne Show. You mentioned something very important there, and that is the things that we have learned that are under the surface that we don’t even know we’ve learned. I mean, that’s another way of saying unconscious bias.

Dr. Dionne Poulton: [00:19:58] Exactly, yes. And we all have it. We all have them. And I sit here as the so-called expert, but I had them as well. We all have them. But the goal is, how do you mitigate those unconscious biases? What do you do to make sure that when you’re in the moment that you’re not necessarily caught? So, one thing I did learn through my research is the more that you are cognitively tired or preoccupied, the more likely your biases will come out.

Dr. Dionne Poulton: [00:20:31] So, let me give an example. So, most recent one, I would say, is when Kobe Bryant passed away, there was a reporter who was talking about the LA Lakers, and she inadvertently said the LA … I think she said the N-word. And we can Google it and look it up.

John Ray: [00:20:55] Oh my.

Dr. Dionne Poulton: [00:20:55] Oh, yeah. And so, she said that and it kind of rolled off her tongue because she was cognitively preoccupied. And so, the lesson there is if we don’t do the work and we don’t make sure that we are really, really trying to  be better in terms of what we think, it comes out and it comes out when we’re tired. So, that’s an example of how things can just kind of roll off the tongue and people don’t even realize it.

Dr. Dionne Poulton: [00:21:26] Another example is I think last year, there was a meteorologist who was talking about … he’s representing the park in Martin Luther King Day. And he was on air, and was looking at the video, and he said, “Oh, yes.” And he said – I’m paraphrasing – “Oh, look at the picture on Martin Luther Coon Day.” That’s what he said. And he was immediately fired. And he swore up and down, “No, I would never say that on air,” but again, when you are preoccupied, what you really think and what you said a thousand times will come out.

Dr. Dionne Poulton: [00:22:04] And so, back to your question, back to what you’re saying, that’s why I always advocate don’t just order from a beautiful Chinese food restaurant, go to Chinatown. When you go on vacation, of course, there’s some safety issues in some places but don’t just stay on the resort. How about go into the local areas, mingle with the people, get some immersive options or opportunities to really, really, really get to meet other people? Go visit a black church, go to a mosque, go different places because that’s the way that you reduce prejudices. And that’s by having meaningful episodes of contact with people. That’s the only way. I’m not saying that I got a black neighbor, I’ve got a white neighbor. It’s having meaningful connections with people, and that’s the way you really, really learn how to break down biases.

John Ray: [00:22:52] And that’s more than just having your black friend you’ve always had. I mean, right?

Dr. Dionne Poulton: [00:22:59] Exactly.

John Ray: [00:22:59] I mean, it’s going not just one step beyond several; steps beyond that. I mean, it’s about seeking out, sometimes, uncomfortable situations that may end up uncomfortable because you’re in a place where your bearings are off.

Dr. Dionne Poulton: [00:23:21] That’s right. And sometimes, we do have to actually intentionally try to cultivate those kind of relationships. So, you and I,  I’ve known you now for years and we’ve we’ve established a friendship. You’re a white man and I’m a black woman. And I met your daughter, I’ve talked to your daughter, I know about your family, and you know about my family. And people will think, “Oh, that’s unusual.” It’s not unusual because you and I were both open, and we met each other beyond business, and I’m going to say it right here, you have always been in my corner. And I appreciate you. I mean, to no end, you’ve always been backing me.

Dr. Dionne Poulton: [00:23:59] And so, it’s important to try and seek out those kind of friendships. You have no idea what you’re missing if you don’t try and just go outside your own comfort zones. And so, I ask the question, including my book, who’s your dentist? Who is your doctor? Where do you live? Who do you invite over for dinner to your house? Whose house do you go to for dinner? Who do you invite to conversations? Who do you go to lunch with at work?  And if all those people are largely monolithic, then you have intentionally created a life of lookalikes. And so, you want to look into yourself and say, “Okay, so why have I created that kind of atmosphere to live in?” It’s 2020, and we’re in a diverse community. So, why have I intentionally created an environment that is monolithic to live in? And it’s important to ask that question.

John Ray: [00:24:52] Let’s talk a little bit about another incident, if you don’t mind.

Dr. Dionne Poulton: [00:25:01] Sure.

John Ray: [00:25:01] So, it’s one thing to talk about what happened to George Floyd, which is it is murder. I mean, let’s just say that because that’s what it was. I was struck by the incident that occurred in Central Park. And I’m struck by it because that’s the one … and I know it doesn’t involve murder but that’s the one nobody’s talking about or seemingly less so. And that’s the one that involves a situation where a white woman calls in, really, weaponizes this man’s race against him, black man’s race against him. Someone who happens to be in charge of the Audubon Society. He’s there watching birds, for crying out loud. And she doesn’t have her dog on the leash, like she’s supposed to in that part of the park apparently. I don’t know what part of park that is, but apparently that’s the rule. And he’s trying to make that right and get her in compliance with what’s supposed to be going on there. And she calls the police and makes up a story. Now, it’s one thing to talk about police misconduct and we can all march about that, but that’s a little closer to home, right? I mean, that’s something that gets into weaponizing race that any of us can be guilty of.

Dr. Dionne Poulton: [00:26:48] Absolutely. And so, you started off by saying that it was different than the George Floyd murder and that it did not end up in murder. But you know what, John? It could have.

John Ray: [00:27:00] It could have. Yeah, for sure.

Dr. Dionne Poulton: [00:27:01] If the wrong officers showed up, it could have. And I’ll tell you why. So, that woman in Central Park knew her privilege. She knew as a white woman that if she called the police that the police will show up and they will believe her over the black man. And that goes back to what I said that some people are stigmatized. Some people are assumed criminals before we even know. We know his credentials, you just shared them, but not everyone sees that. They see the skin color and they decide, “Okay. Oh, white woman, black man.” There’s also a gender dynamic there as well. But if not for that video, it probably would have been very different. It probably would have been a different outcome.

Dr. Dionne Poulton: [00:27:51] And what she did there was extremely scary. And we know historically, I’m just doing real talk here, historically, a lot of people, black men, lost their lives because when white women said that black men did whatever to them. And still came to mind that was circling a lot on Twitter, and it has happened historically. So, that incident also kind of ties to … I actually wrote an article in Forbes talking about the Starbucks issue, the same situation. So, we had black men sitting in Starbucks just minding their own business, and the white barista called the police assuming that they were criminals. And there’s a parallel there.

Dr. Dionne Poulton: [00:28:46] And I mentioned that article because I said in that article that that was not unconscious bias. That’s another thing that people kind of just get mixed up. That was conscious bias. She consciously saw those two black men in Starbucks, went to the phone, and called the police. She did not do that unconsciously, much like the woman in Central Park. She actually said, she articulated, “I’m going to call the police and tell them an African-American man is threatening me,” on camera. So, you can’t be more conscious. You can’t be more aware of what you’re doing.

Dr. Dionne Poulton: [00:27:51] And then, I’ll just tie that back to the system and with racism, and that’s the structure of racism that allows that to continue to happen because, again, as I said, we live in a culture that assumes a white cultural norm. And it also assumes that white people are right. So, when an officer shows up, the white person always gets the benefit of the doubt. And it’s hard to say it, but that’s the case. And it’s up to us as people of color to prove, “No, no, no, no, no. You’ve got it wrong. No, no, no. We didn’t do anything wrong.”

Dr. Dionne Poulton: [00:29:57] So, it’s a very complex thing, and that goes back to the trauma that you asked about. It’s when you live under that consistent and persistent state of, “What’s gonna happen now? If something happened to me, if someone did cross the street because they see me, I’ve been followed in a store, if someone is going to lock the doors, I’m questioned first.” I mean, it’s daunting. It really can get exhausting. And now that I’m actually in health care, we talk about health disparities a lot. And so, it’s not a surprise that people of color have high blood pressure or black people have high blood pressure because when you are living under a constant state of stress, that hormone or the cortisone levels, I mean, of course, it’s going to affect you over time. So, things need to change.

John Ray: [00:30:55] We’re speaking with Dr. Dionne Poulton. And she is the Chief Diversity Officer at Care New England. Dionne, I’m interested in, I guess, it would seem to me that companies are figuring out that their diversity program is not quite adequate. Is that a fair statement? I mean, because that word has been … the edges of that word that ought to stay there have been rounded off a little bit maybe. Maybe that’s the way to say it over the years.

Dr. Dionne Poulton: [00:31:41] Yeah, I think this situation with the George Floyd, I think it’s opened up many things, including also a glimpse into how organizations are run. And it’s 2020 and organizations, I know many of them have been kind of caught off guard because they never believed that diversity was really important. But we do know that research shows that the more diverse a team is, the more productive they are, the more innovative they are, and they also make more money. So, from the business sense, for a company not to have diversity, you’re actually missing the mark, and you’re missing out on … first of all, it’s the right thing to do to be inclusive, but you’re also missing out on potential profits.

John Ray: [00:32:32] Absolutely. Oh, and by the way, their stock outperforms. Let’s throw it in there too, by the way.

Dr. Dionne Poulton: [00:32:37] Bingo!

John Ray: [00:32:37] That’s been documented too. So, this is documented research we’re talking about here, so.

Dr. Dionne Poulton: [00:32:44] Exactly, exactly, exactly. And then, in terms of these situations, we no longer have this public/private domain anymore. Social media has really blurred those lines. And so, when something happens in society, we don’t just leave, and then come back into our businesses or into our homes and, “Oh, it’s all over.” No, we are inundated with messaging all the time. We don’t think things will get turned off. And so, it is actually not fair for employees to go into the workplace and expect things not to be addressed. They can’t just turn things off. They have to be able to go into the workplace and say, “You know what? This is what happened that’s happening in society. And this is how it’s affecting me,” because it affects your work. It affects how people do the job.

Dr. Dionne Poulton: [00:33:36] And so, that’s why it’s extremely important to make sure you not just have a diversity person in place but somebody who knows what they’re doing because I’ve also seen situations where people just, “Oh, yeah, I’m going to create a position and just throw somebody in there.” No. I make the analogy, John. I say, “I pay the finances in my home. I have all the bills. That doesn’t mean that I’m qualified to be a chief financial officer,” right?

John Ray: [00:34:02] Yeah, sure.

Dr. Dionne Poulton: [00:34:03] But many people assume, oh, because I’m a person of color, or because I read this course, or because I read this book, that somehow I’m an expert. No, this is an actual position, and it takes years of experience to do this right and to respond right. And in the context of responses, if things are not handled properly, a person can actually do extra damage or more damage to employees than the initial thing because it wasn’t handled properly, and they can kind of re-traumatize people and say, “You know what, this person doesn’t get it.” And then, it evokes anger. So, when we have these discussions, it has to be done properly.

John Ray: [00:34:45] And how do I know if I’m a company legitimately trying to get it right? And that’s what my motivation is. I mean, how do I know that I’m on the right track with my diversity program?

Dr. Dionne Poulton: [00:35:03] I think it’s important to survey your employees all the time. So, a big part of … we discuss in my business, a big part of my business when I was consulting and still a little bit now, but when I consult is doing surveys that can be presented to the employees. And so, you ask them outright, “How are we doing? What’s your experience been like? How are your managers responding to you? Are your managers equipped to handle diverse issues?” There’s a whole range of issues that can be asked or questions that could be asked. And you look at the results, you have to look at the data and say, “Okay, what does that data mean?” You have to analyze it and say, “What does this data mean?” And what are the implications for this data in terms of your procedures, your policies, your education, your training? And you can really get a picture of what’s happening. And those results will also tell you the efficacy of the diversity person you have in place.

John Ray: [00:36:12] You mentioned social media. So, let’s talk a little bit about words versus deeds. So, it’s real easy. I mean, there’s a whole lot of folks that are out there posting about Black Lives Matter, companies that you never thought would post something like that posting. But it seems like those are words for some that may be popular in the moment or maybe they feel like they need to check that box. And so, what about those companies that are seeking really to truly make a difference, what do you suggest for the beyond just the social media and in posting the right message?

Dr. Dionne Poulton: [00:37:15] Well, again, it’s checking in with your employees and asking them, as you did, “How are you doing?” and really be willing to hear what they have to say to you. And there’s nothing better than getting the experiential knowledge of people who are living with what’s been happening in society. So, listening is huge. Listening and acting is huge. And just understanding that it’s a marathon, you’re not going to make these grand changes in one day, and then all of a sudden, you arrived and everything’s fine. It’s ongoing, and things change over time, and you have to pivot, and be willing to be flexible.

Dr. Dionne Poulton: [00:37:15] And a huge part, and I would say why it’s important too about the leader who leads this, they have to be really, really comfortable in their skin and really, really comfortable with being uncomfortable and being able to address conflict. Because if not, people sweep things under the rug all the time. And then, next thing you know, you’re faced with some kind of lawsuit because you have now created or sustained a hostile working environment for people of color. And not just people of color but LGBTQ community. You have to address these issues head on.

John Ray: [00:38:42] This goes beyond just companies. Also, I think, about small business owners and how they relate to each other. I’ve had conversations with black small business owners that say to me, “Has it ever occurred to you why I don’t have my picture on my business card?”

Dr. Dionne Poulton: [00:38:42] Yeah.

John Ray: [00:39:11] Yeah, “Because I’m concerned about that I might not get that call for my services or for my product.” And those are eye-opening conversations. And so, part of it, even if you’re a small business owner, there is a place for those conversations. I mean, you’re not off the hook just because you don’t have a lot of employees and a diverse group of employees.

Dr. Dionne Poulton: [00:39:47] Yeah, that’s really tough, and I identify with that. So, when I was starting off with my business, it was difficult. And  I did, actually, go back and forth, but I said, “You know what?” I’m speaking for myself. I said, “You know what? I’m going to just put my picture there. I’m going to just say this is who I am. I’m not going to deny who I am.” And quite frankly, if someone doesn’t want to do business with me because of how I looked, then I don’t even want your money.” Like, not all money is good in my opinion.

Dr. Dionne Poulton: [00:40:14] And so, I’m thinking back as a so-called hungry entrepreneur and just starting out. I can see that retrospectively. But ultimately, I think people have to do things within their own comfort zone and whatever makes them feel okay. I remember attending a conference, and there was a black woman who owned a business, and she was married to a white man. I remember her saying that she would send her white husband to get the contracts initially. And then, they would recognize over time that she was behind the scenes or that she was actually the owner. And I get it. And it makes sense because, unfortunately, again, people have the assumption, “Oh, it’s black-owned. Oh, it cannot be run well. Oh, they’re not above board.” I mean, there’s all these stereotypes that play into it. So, I totally get it. But over time, for me, it got exhausting. I said, “You know what, I’m putting it out there.” And I ended up meeting people like you, and I had a very thriving and successful consulting business.

John Ray: [00:41:27] Well, I guess, the … and I’m coming at it from the point of view of a white man. I mean, I’m challenging folks that are white that are small business owners to go have those conversations with their black small business … fellow small business owners and to understand some of the things that they deal with that are exhausting that you, as a white business owner, do not have to deal with. As tough as what you think you’ve got, there are some things you don’t have to deal with.

Dr. Dionne Poulton: [00:42:05] And that’s true. And I think we’ve had these conversations. We had a similar conversation. And I know you’re the expert in terms of upsetting your pay, right?

John Ray: [00:42:15] Pricing.

Dr. Dionne Poulton: [00:42:15] Your rate.

John Ray: [00:42:16] Right.

Dr. Dionne Poulton: [00:42:16] And we’ve had discussions because another extension of this conversation is because you’re a black-owned business that people want to lowball you. And that happened over and over again. And then, eventually said, “You know what, I know my worth. I know what I have to offer. And so, if you’re not going to pay me my rates, then we can’t do business.” And I had to turn down a lot of things because people expect you to either lower your rate and/or volunteer your time. And it’s, “Oh, what do you think? What do you think? What do you think? What do you think?” It’s like, I understand there’s a conversation and maybe there’s some kind of reciprocity, but if it just continue on, then maybe say, “You know what, I should actually compensate you for all the time that you’re spending.” Talking to all your people and giving advice because you wouldn’t do that with a lawyer, right?

John Ray: [00:43:17] Right.

 

Dr. Dionne Poulton: [00:43:18] It’s something with the profession. So, to your point, my advice for a lot of these business owners is to be cognizant of that and ask people, “What can I do to support you?” And I would even go a step further. I saw a couple of days ago Sephora, the makeup place, they decided to allocate 15% of their shelf space to minority-owned businesses. And so, that’s been a movement that a lot of these corporations are doing now. They’re now starting to expand and, now, inviting businesses of color to be sold through their businesses. So, the same can be done in this context because there are a lot of really incredible people doing great work, running great businesses, and they just happen to be of color.

John Ray: [00:44:12] For certain.

Dr. Dionne Poulton: [00:44:12] And it should not be a disqualifier.

John Ray: [00:44:16] Absolutely. Well, this is true for all young people. Let’s just say that because there’s some unconscious bias that goes on from folks that are my vintage. I’m not going to say what that is because it’s too old. It’s too old, Dionne. But that-

Dr. Dionne Poulton: [00:44:37] No, you’re not.

John Ray: [00:44:37] I think all those millennials, right? But there’s a special burden that a young black man that’s in business carries or a young black woman because you’re mixing in the youth and their blackness.

Dr. Dionne Poulton: [00:45:04] Yeah, I would say that … well, I could talk about my oldest daughter. She’s 16, and she’s not a millenial. I think she’s a Gen-Z but she gets it. She’s quite the activist actually and all about social justice. And it’s just remarkable to hear her and see her speak. And so, the way that I’ve raised her is to understand who she is, embrace herself as a black woman but, also, to be open to other cultures as I am. And so, speaking to her, she has, I mean, every type of person you can think of as friends, including also people from the LGBTQ community. She’s an open heart and flexible by girls. And I love that.

Dr. Dionne Poulton: [00:45:54] And it’s interesting she shared this with me a couple days ago. Her name is Ella. So, Ella said to me, she goes, “Mommy,” she goes, “I’m not understanding.” She goes, “Even the white people who actually get it are trying hard to not appear racist because of what happened with George Floyd.” And that was so profound, so profound and deep. And so, what she was saying is she has friendships, she’s got people that are in her life that she doesn’t think are thinking of her as being less than. But because of what happened, people are now kind of working overtime, and they’re trying not to appear a certain way when they’re already not that way, if that makes if that makes sense.

John Ray: [00:46:42] Sure.

Dr. Dionne Poulton: [00:46:42] And I share that too because I think that the millennials, even though they may be part of different demographics, and you mentioned the black men, the black women, and I’m not saying that they don’t experience racism and they probably do, but I think the younger people are so refreshingly open and not as hung up with race the way our generations are. And that’s encouraging and that is exciting. And then, we can see that’s indicative of how people are marching. You can see just how diverse people are marching in the streets. The protests, we have all different types of people that are marching and kneeling, and even police officers in conversations. And it’s not even along racial lines.

Dr. Dionne Poulton: [00:47:39] And I think I start off by saying, “What happened there? This is right or wrong?” And I said, “If you look at that, if you look at what happened, and you still don’t get it that it was wrong, then something’s up. And I think right or wrong transcends any difference that we have. What happened there was wrong and it cannot be trivialized.”

John Ray: [00:48:02] We’re speaking with Dr. Dionne Poulton. And she is the Chief Diversity Officer at Care New England and the author of a forthcoming book that she won’t like let me get into right now. See, I’ve tried to reel you in for whatever that book comes out, okay? But she’s also the author of of a book called It’s Not Always Racist … But Sometimes, It Is, and a book that I highly recommend. Dionne, this has been great. And you’re obviously extraordinarily busy right now, and I really appreciate your time being here. I guess, why don’t you sum up kind of what your thoughts are on where we are and what do you recommend? I mean, we talked about listening to people. We talked about stepping out. We talked about listening with a nonjudgmental presence maybe. But what else do you recommend folks do that feel like, “Hey, I’m I’m behind and I need to understand”?

Dr. Dionne Poulton: [00:49:24] Well, I think educating ourselves is is a good thing. Continue reading and just seeking out opportunities to talk to people, different people because I do think that you can learn a lot more from the personal anecdotes of people than just going to a book and just reading it. So, engaging conversations, and coming to these conversations curious, and saying, “You know what? I don’t have all the answers. Can I talk to you? I’m curious to know.” I think it’s just having authentic conversations will definitely help.

Dr. Dionne Poulton: [00:50:02] And I’ll just also echo what I said earlier is I think we’re now in a moment where we need to start recognizing who’s on the margins, who doesn’t have the opportunities. So, my kids always joke with me – actually, my family does – even before this, every time I go into a restaurant, if I ever have a a black male waiter, in particular, I always tip him and tip them extremely well. And why? Because, John, I know what it’s like, the difficulty that black men, in particular, go through in society. And so, for him to be there working, and fighting against the stereotype, and just doing the right thing, I like the support. So, in that regard, you can support people. And so, the businesses, seek out different types of people to support your work and your endeavors. Get a diverse client to come in and do a consulting gig for you. There are many things that you can do.

John Ray: [00:51:03] Well, this has been great. And if someone wants to reach out to you, are you open to that? And how can they do that?

Dr. Dionne Poulton: [00:51:15] Sure. So, I still have my my my business email. So, it’s dionne@poultonconsultinggroup.com. And I’m on LinkedIn at Dr. Dionne Poulton, and also on Twitter. And you can Google and you can certainly find a way to reach me. And also through you.

John Ray: [00:51:15] Yeah, that’s true. Well, this is awesome. Care New England, do they know how lucky they are to have you?

Dr. Dionne Poulton: [00:51:51] Oh, that’s a sweet question. You have to ask them.

John Ray: [00:51:53] Okay. I bet they already do.

Dr. Dionne Poulton: [00:51:56] But I think so. It’s a great environment. It’s really great people trying to do the right thing. There are four hospitals and three medical centers across Rhode Island. So, it’s a big job, and we’re doing a lot of great work, and they’re committed to fighting health disparities  and making sure that everybody has an equal shot at health care. So, it’s a great place to be.

John Ray: [00:52:19] That’s awesome. Well, I’m grateful for you, grateful for your work. Dr. Dionne Poulton, thanks so much for being with us.

Dr. Dionne Poulton: [00:52:27] Thanks so much for having me. Good to see you again, John.

John Ray: [00:52:29] Great to see you too. Folks, just a reminder, you can find this show on any of the major podcast platforms. That would include Apple, Stitcher, Google, Spotify, iHeart Radio. Do I have to go on? I mean, we’re on all of those platforms. And you can find us at North Fulton by searching North Fulton Business Radio. That’s how you can find us on any of those platforms. We’d love it if you could give us a nice review because it helps folks find the show and promote the great work of folks like Dr. Dionne Poulton and the other business leaders that we’ve had over the last four years. You can also go to NorthFultonBusinessRadio.com and find our show archive there as well. On LinkedIn, Twitter and Facebook, we’re @northfultonbrx on all those platforms. So, for my guest, Dr Dionne Poulton, I’m John Ray. Join us next time here on North Fulton Business Radio.

 

North Fulton Business Radio” is produced virtually from the North Fulton studio of Business RadioX® in Alpharetta. You can find the full archive of shows by following this link. The show is available on all the major podcast apps, including Apple Podcasts, Spotify, Google, iHeart Radio, Stitcher, TuneIn, and others.

Renasant Bank has humble roots, starting in 1904 as a $100,000 bank in a Lee County, Mississippi, bakery. Since then, Renasant has grown to become one of the Southeast’s strongest financial institutions with over $13 billion in assets and more than 190 banking, lending, wealth management and financial services offices in Mississippi, Alabama, Tennessee, Georgia and Florida. All of Renasant’s success stems from each of their banker’s commitment to investing in their communities as a way of better understanding the people they serve. At Renasant Bank, they understand you because they work and live alongside you every day.

Tagged With: bias, conflict mediation, diversity, diversity and inclusion, Dr Dionne Poulton, dr. dionne show, intercultural dialogue, race, the dr. dionne show

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