

On this episode of “Leader Dialogue”, hosts Ben Sawyer and Lisa Counsell discuss a Systems Approach to the Baldrige Framework with Dr. George Benson, Professor of Decision Sciences at the College of Charleston and the Chairman of the Baldrige Foundation Board of Directors.
Dr. George Benson/Chairman of Baldrige Foundation Board of Directors
Dr. George Benson graduated from Bucknell University with a bachelor’s degree in mathematics. He did graduate work at New York University and earned a doctorate in decision sciences from the University of Florida. Benson taught in the Carlson School of Management at the University of Minnesota, served as the Dean of the Rutgers Business School at Rutgers University, and as Dean of the Terry College of Business at the University of Georgia, prior to serving eight years as the president of the College of Charleston, where he continues to teach statistics.
Dr. Benson serves on the boards of directors of three public companies: AGCO Corporation, Crawford & Company, and Primerica, Inc., and has been recognized for exemplary leadership in that capacity.
His service to the Baldrige Enterprise includes being appointed to the nine-member panel of national judges for the Malcolm Baldrige National Quality Award and serving as a member of the Baldrige Board of Overseers, including a two-year term as chair, prior to being elected to the Baldrige Foundation Board of Directors in 2007.
The Baldrige Foundation is the private-sector partner of the Baldrige Performance Excellence Program (BPEP), a federal program in the National Institute of Standards and Technology within the Department of Commerce. The Mission of the Baldrige Foundation is to ensure the long-term financial growth and viability of BPEP, and to support organizational performance excellence.
About SOAR Vision Group
The SOAR Vision Group mission is to: Align People with Purpose to Achieve Exceptional Results. SOAR provides best practice strategy execution, business process optimization services, and a structured organizational development approach for organizations to effectively implement the Baldrige Performance Excellence framework. For more information, contact SOAR Vision Group at (888) 294-3303 or visit soarvisiongroup.com.
About the Baldrige Foundation
The mission of the Baldrige Foundation is to ensure the long-term financial growth and viability of the Baldrige Performance Excellence Program, and to support organizational performance excellence in the United States and throughout the world. The Malcolm Baldrige National Quality Award is presented annually by the United States President to organizations that demonstrate quality and performance excellence. For more information, contact the Baldrige Foundation at (202) 559-9195 or visit baldrigefoundation.org.




Chuck Warshaver is an accomplished Executive, Entrepreneur, Coach and Board Member with more than 35 years of success in manufacturing industries, as well as nonprofits. Leveraging extensive experience with starting, selling, and buying companies, Chuck is a valuable asset for organizations seeking guidance on rapid growth, identifying markets, and maintaining cash flow.
One of Portland Reed’s life’s objectives is to help redefine a business’s role in society as stated by B LAB the creator of the B Corporation, “A historic global culture shift is underway to harness the power of business to help address society’s greatest challenges. [Portland’s] goal is to accelerate this culture shift [to] make it meaningful and lasting. [Her] vision is that one day all companies will compete to be not just best in the world but also best for the world, and as a result society will enjoy a more shared and durable prosperity…”
Skyler Irvine is a serial entrepreneur, investor, author, and the founder and CEO of RenzlerMedia.
Through a passion of health innovation and identifying gaps within the healthcare delivery system, Vivienne Gellert is devoted to building strategic solutions around unfilled gaps to promote health equity and implementation of effective and practical solutions. Vivienne’s focus is directed towards vulnerable populations, specifically individuals of low socio-economic background and those experiencing homelessness.







David Gifford, MD, MPH, is the Senior Vice President of Quality and Regulatory Affairs at the 



Alan Nalle is Chief Strategy Officer at 

















