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Enhancing Hospital Processes for Safer and More Effective Care, with Brandy Wilkins, Defining Point Coaching and Consulting

December 12, 2023 by John Ray

Brandy Wilkins, Defining Point Coaching and Consulting, LLC

North Fulton Business Radio

Enhancing Hospital Processes for Safer and More Effective Care, with Brandy Wilkins, Defining Point Coaching and Consulting

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Enhancing Hospital Processes for Safer and More Effective Care, with Brandy Wilkins, Defining Point Coaching and Consulting North Fulton Business Radio, Episode 730)

In this episode of North Fulton Business Radio, host John Ray was joined by healthcare quality consultant Brandy Wilkins, Owner and Chief Consultant of Defining Point Coaching and Consulting. Brandy discusses her work in helping healthcare organizations improve patient safety and clinical outcomes. The discussion gives insights into her process and team, how she consults with hospitals and healthcare institutions, and tangible examples such as medication administration. Brandy explained the role of technology in healthcare but highlighted that it’s not a standalone solution. She also emphasized the importance of proactively addressing issues, not only for patient safety but also for a hospital’s bottom line.

North Fulton Business Radio is broadcast from the North Fulton studio of Business RadioX® inside Renasant Bank in Alpharetta.

Brandy Wilkins, Defining Point Coaching and Consulting, LLC

Brandy Wilkins is a healthcare quality executive with a clinical background in physical therapy.

With almost a decade of healthcare quality experience and even longer as a clinician, Brandy has consulted with over seventy healthcare organizations and hundreds of specialty programs to identify and improve challenges with patient safety, patient experience, and clinical processes.

Brandy is on a mission to improve the U.S. healthcare system by assisting and empowering healthcare organizations to improve care for the communities they serve.

LinkedIn | Company LinkedIn | Company Facebook | Company YouTube

01:15 Introduction to Guest: Brandy Wilkins

01:31 Brandy’s Role in Healthcare Quality

02:30 Transition from Physical Therapist to Consultant

03:46 Challenges in Healthcare and Patient Safety

05:46 Real-Life Example: Medication Administration

07:09 Role of Technology in Healthcare

08:32 The State of Technology Implementation in Hospitals

09:34 The Role of Technology and Human Judgment in Healthcare

13:40 The Impact of Process Improvement on Hospital Reputation and Bottom Line

15:20 Working with Hospitals to Improve Processes

22:43 Success Story: Reducing Fall Rates in Hospitals

23:47 Contact Information and Closing Remarks

North Fulton Business Radio is hosted by John Ray and broadcast and produced from the North Fulton studio of Business RadioX® inside Renasant Bank in Alpharetta. You can find the full archive of shows by following this link. The show is available on all the major podcast apps, including Apple Podcasts, Spotify, Google, Amazon, iHeart Radio, and many others.

Renasant Bank has humble roots, starting in 1904 as a $100,000 bank in a Lee County, Mississippi, bakery. Since then, Renasant has become one of the Southeast’s strongest financial institutions, with over $13 billion in assets and more than 190 banking, lending, wealth management, and financial services offices in Mississippi, Alabama, Tennessee, Georgia, and Florida. All of Renasant’s success stems from each of their banker’s commitment to investing in their communities as a way of better understanding the people they serve. At Renasant Bank, they understand you because they work and live alongside you every day.

LEADER DIALOGUE: Workforce Engagement in Healthcare during the COVID-19 Crisis

May 21, 2020 by Mike

Gwinnett Studio

LEADER DIALOGUE: Workforce Engagement in Healthcare during the COVID-19 Crisis

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Chuck Stokes/Former President & CEO of Memorial Hermann Health System

Charles (Chuck) D. Stokes, former President and CEO of Memorial Hermann Health System, joined the system in 2008 as Chief Operating Officer (COO). In June 2017, he was named President and CEO of the System. In his role, Chuck was responsible for leading and overseeing the $5.6B System’s network of more than 17 hospitals and 300 delivery sites, with more than 27,000 employees and 6,400 affiliated physicians in the Greater Houston area. Chuck retired from Memorial Hermann effective December 2019.

Chuck has four decades of leadership experience in healthcare, and throughout his accomplished career has achieved success in service line leadership, employee engagement, leadership development, physician collaboration, and quality and patient safety improvement.

During his tenure with Memorial Hermann, Chuck worked tirelessly to establish a culture of high reliability, innovation, and clinical transformation throughout the organization. Under his visionary leadership, Memorial Hermann attained unprecedented national accolades in patient safety, high-quality care, and operational excellence all while serving as Houston’s “safety net” health system.

Chuck models servant leadership with an emphasis on coaching and team building while using Malcolm Baldrige criteria as a platform for driving operational excellence. His leadership was instrumental in helping Memorial Hermann Sugar Land Hospital secure the 2016 Malcolm Baldrige National Quality Award – the nation’s highest Presidential honor for performance excellence. In 2019, Chuck was named one of Modern Healthcare’s 100 Most Influential People in Healthcare.

As part of his commitment to developing the next generation of healthcare leaders, Chuck has taught numerous leadership development programs for the American College of Healthcare Executives (ACHE), an organization of more than 48,000 healthcare executives working together to improve care delivery and population health. In 2017, Chuck was named Chairman of the ACHE Board of Governors.

Prior to his roles as COO and CEO with Memorial Hermann, Chuck served as President of North Mississippi Medical Center, a 650-bed tertiary hospital and also a 2006 Malcolm Baldrige National Quality Award recipient under his leadership. He has also previously served as COO for three other nationally recognized healthcare systems.

Co-Host: Dr. Roger Spoelman

Dr. Roger Spoelman is an accomplished healthcare executive and coach, having served as President/CEO of Mercy Health, a regional network of hospitals, physician organizations, and health network operations in western and northern Michigan. He also served as a senior executive for Trinity Health, one of the largest health systems in the United States having been posted as President/CEO of several of Trinity Health’s largest regional health systems including Mount Carmel Health System in Columbus, Ohio; Trinity Health of New England; and Loyola University Health System in Chicago. Roger has extensive experience in mergers, acquisitions, community health improvement, leadership development, physician integration, physician groups, and governance. He is also a frequent speaker and facilitator, helping organizations develop a culture of innovation.

Co-Host: Lisa Counsell

Lisa Counsell comes to SOAR Vision Group with over two decades of clinical, leadership and clinical informatics experience. She has a proven leadership record – from start-ups to large Fortune 10 companies – generating strong customer engagement, leading high-performing teams, and driving profitable, sustainable business growth. She has a Bachelor of Science degree in Nursing with experience in critical care and is currently pursuing her MBA with a concentration in healthcare.

About SOAR Vision Group

The SOAR Vision Group mission is to: Align People with Purpose to Achieve Exceptional Results. SOAR provides best practice strategy execution, business process optimization services, and a structured organizational development approach for organizations to effectively implement the Baldrige Performance Excellence framework. For more information, contact SOAR Vision Group at (888) 294-3303 or visit soarvisiongroup.com.

About the Baldrige Foundation

The mission of the Baldrige Foundation is to ensure the long-term financial growth and viability of the Baldrige Performance Excellence Program, and to support organizational performance excellence in the United States and throughout the world. The Malcolm Baldrige National Quality Award is presented annually by the United States President to organizations that demonstrate quality and performance excellence. For more information, contact the Baldrige Foundation at (202) 559-9195 or visit baldrigefoundation.org.

Shane Jackson, Jackson Healthcare

May 15, 2020 by John Ray

North Fulton Business Radio

Shane Jackson, Jackson Healthcare

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Shane Jackson, Jackson Healthcare (North Fulton Business Radio, Episode 236)

Shane Jackson, President of Jackson Healthcare, joined “North Fulton Business Radio” to discuss the staffing problems hospitals and other healthcare providers face, healthcare heroes, how his healthcare staffing company is dealing with the pandemic, and much more. The host of “North Fulton Business Radio” is John Ray and the show is produced virtually by the North Fulton studio of Business RadioX® in Alpharetta.

Jackson Health Care

Shane Jackson is the President of Jackson Healthcare. Jackson Healthcare is a family of highly specialized healthcare staffing, search and technology companies. With a mission to improve the delivery of patient care and the lives of everyone it touches, it helps healthcare facilities across the country serve more than 10 million patients each year. Backed by more than 1,500 associates and with over $1 billion in annual revenue, Jackson Healthcare is a top three U.S. healthcare staffing firm. In addition to being Great Place to Work certified, it is consistently recognized as an employer of choice, having appeared in consecutive years on Fortune’s Best Workplaces in Health Care and Biopharma, in 2019 on the Best Workplaces for Women and in 2018 on the Best Workplaces for Millennials lists. Learn more at www.jacksonhealthcare.com.

Questions and Topics in this Interview:

How Jackson Healthcare aligns clinicians to hospitals and other healthcare facilities
The impact of the Covid-19 pandemic on Jackson Healthcare
Why hospitals and other healthcare providers are suffering financially in this pandemic
how Jackson Healthcare mobilized doctors, critical care nurses, respiratory therapists, and other healthcare professionals across many states, including those most impacted by COVID-19
The staffing problems affecting hospitals as elective procedures begin again
How Jackson Healthcare is advising these clients
The positive stories and heroism of healthcare professionals across the country
How Jackson Healthcare’s company culture has served it well in a very stressful period

North Fulton Business Radio” is produced virtually from the North Fulton studio of Business RadioX® in Alpharetta. You can find the full archive of shows by following this link. The show is available on all the major podcast apps, including Apple Podcasts, Spotify, Google, iHeart Radio, Stitcher, TuneIn, and others.

Renasant Bank has humble roots, starting in 1904 as a $100,000 bank in a Lee County, Mississippi, bakery. Since then, Renasant has grown to become one of the Southeast’s strongest financial institutions with over $13 billion in assets and more than 190 banking, lending, wealth management and financial services offices in Mississippi, Alabama, Tennessee, Georgia and Florida. All of Renasant’s success stems from each of their banker’s commitment to investing in their communities as a way of better understanding the people they serve. At Renasant Bank, they understand you because they work and live alongside you every day.

Lori Schutte with Jackson Physician Search and Craig Lemasters with GXG

October 28, 2019 by angishields

Atlanta Business Radio

Lori Schutte with Jackson Physician Search and Craig Lemasters with GXG

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Before joining Atlanta-based recruitment firm, Jackson Physician Search as Vice President of Operations, Lori Schutte garnered over 16 years of operations experience, as Vice President at Donor Program Development for Mid-America Transplant Services in St. Louis and over 10 years of physician and executive recruitment experience in various roles including serving as president of Cejka Search based in St. Louis.

She is a member of the Medical Group Management Association and serves on the Doximity Recruitment Advisory Board. Mrs. Schutte has spoken on topics of physician recruitment and retention at both a local, regional and national level for organizations ranging from AMGA, ASPR, Southern Medical Society and Kaiser.

Lori is a native St. Louisan, having recently moved to Atlanta in 2014. With two daughters, one in Columbia S.C. and one at University of Georgia in Athens, Ga. Her extended family still lives in St. Louis, Lori and her husband spend a good deal of their free time traveling. “I love the adventure and excitement of a new city especially a vibrant city like Atlanta, aside from the traffic.”

Follow Jackson Physician Search on LinkedIn and Facebook and Twitter.

Craig Lemasters is an advisor, entrepreneur, investor, and board member with more than two decades of success in executive leadership positions, now dedicated to helping senior leaders get unstuck on the major growth challenges to their businesses.

As CEO of GXG, Craig facilitates candid conversations about knowledge gaps, strategy, and critical decision making for a wide range of industry leaders. He is passionate about the application of operator-based learning in advisory boards, executive learning, and especially succession readiness. Craig was previously the CEO of Atlanta-based Assurant Solutions, a subsidiary of Fortune 500 Assurant, Inc. Craig lead Assurant’s digital transformation and expansion from solely B2B to include B2C business and presence in 25 new markets around the world.

Follow GXG on LinkedIn and Twitter.

Oshana Himot

February 19, 2018 by Karen

Phoenix Business Radio

Oshana Himot

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Oshana Himot, MBA, is a speaker and organizational coach in the Phoenix area who assists ceo’s and professionals to achieve their goals effectively. She works with people who are making positive changes in their work, such as starting a new business, a new project, a partnership or another way they are moving forward.

Oshana is starting a global training institute in the Phoenix area called Oshana’s Joy Institute. The Institute offers workshops, teleseminars and special programs for youth. Its first program – a teleseminar called ‘Leaping Forward – Achieving Your Goals in 2018 – begins on March 5th. Oshana has a Masters of Business Administration degree in Corporate Finance from Golden Gate University in San Francisco, California and is writing a book.

Her website is: OshanaSpeakingCoaching.com

To contact Oshana, call 602-463-6797 or email oshana@oshanaspeakingcoaching.com

This Just In LIVE at HIMSS16 Day Two

March 11, 2016 by angishields

Baha Zeidan / CEO, Azalea Health

Enhancing Hospital Processes for Safer and More Effective Care, with Brandy Wilkins, Defining Point Coaching and Consulting (North Fulton Business Radio, Episode 730)

Brandy Wilkins, Defining Point Coaching and Consulting, LLC

Questions and Topics in this Interview:

Shane Jackson, Jackson Healthcare (North Fulton Business Radio, Episode 236)

Jackson Health Care

Questions and Topics in this Interview:

Hospital Acquired Conditions

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Enhancing Hospital Processes for Safer and More Effective Care, with Brandy Wilkins, Defining Point Coaching and Consulting North Fulton Business Radio, Episode 730)