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Honoring Service and Embracing the Future E1

November 10, 2020 by Karen

Phoenix Business Radio

Honoring Service and Embracing the Future E1

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Honoring Service and Embracing the Future E1

The Rosacci Law Firm was opened in 2001. Antonio has done everything from felony criminal trials in state court to civil rights excessive force trials in Federal Court. He’s argued numerous cases on the appellate level in Arizona and U.S. Courts of Appeals.

He is one of the few attorneys who has been published (won at the Court of Appeals and “made law”). For the last 5 years he has focused his practice on personal injury law (He can represent the “little guy” against the insurance companies and he loves it).

Antonio Rosacci grew up in Prescott and graduated from the Marine Military Academy 1990. He enlisted in the Marines and served from 1991 to 1998. His last last active duty post was Marine Recruiting and he stayed in the reserves through college.

He was a staff sergeant when he was discharged from the Corps. He holds a Bachelors in Philosophy and Italian Literature (double major) from the University of Arizona and a Juris Doctor California Western School of Law San Diego. He’s been a licensed attorney in Arizona since 2000.

TriWest serves our nation’s Veterans in partnership with the Department of Affairs (VA) in administering the Community Care programs. We work alongside the VA as we provide Veterans with access to high-quality health care through our network of community medical services providers.

TriWest is headquartered in Phoenix, AZ and we support the VA Community Care Network in VA Region Four which covers the thirteen western states including Hawaii. Earlier this month, TriWest was awarded the CCN VA Region Five which includes the state of Alaska.

Mitch Wentzel has worked for TriWest for two years serving as the Program Manager for Small & Disadvantaged Businesses. His job is to seek out and engage with small businesses that are certified in the following categories: Service Disabled Veteran Owned, Veteran Owned, Woman Owned, Minority Owned or are located in a HUBZone.

Mitch served in the Marine Corps Reserve for thirty years and retired as a CWO-4. He served in Operation Desert Shield/Storm in 1991 and Operation Iraqi Freedom in 2003. Both of his sons currently serve in the Marine Corps. Along with volunteering with the Marine Corps Scholarship Foundation, Mitch is also on the Board of Directors for the Veteran’s Heritage Project.

He also currently serves in the volunteer role of Employer Outreach Director for the Employer Support of the Guard and Reserve (ESGR) AZ.

Follow TriWest on LinkedIn and Facebook.

About MCSF

Today’s generation of Marines have made unprecedented sacrifices. And while there are many ways to honor our Nation’s heroes, there is no organization closer to the intersection of real need and lasting impact than the Marine Corps Scholarship Foundation (MCSF).

The Foundation provides need-based scholarships to the children of Marines, Navy Corpsmen and Navy Chaplains who have served in Marine units. Every qualified child receives a scholarship.

About Your Co-Hosts

Victoria Rosacci is the 2019-2021 Co-chair of the Marine Corps Scholarship Foundation Arizona committee and 2021 Marine Corps Scholarship Foundation 10th year Ball.

Victoria a tax attorney in private practice with her husband of 20 years, a US Marine Corps veteran.

Mike Phillips is a Marine Corps veteran and volunteer with the Foundation’s Arizona committee. He recently retired from a 40-year career in journalism and municipal communications.

Mike is a freelance writer and co-founder of the Arizona Baseball Legacy and Experience, an organization that celebrates the state’s rich baseball history.

Michael Long with Tier4 Group

August 27, 2020 by angishields

Atlanta Business Radio

Michael Long with Tier4 Group

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Michael Long has extensive experience in information technology, infrastructure, operations, development, networking and business development.

Michael has formulated Information Technology strategies based on four objectives (1) maximize profits and efficiencies for the organization, (2) to develop “best in class” information technology solutions, (3) promote digital and organization transformation and (4) build a strong and secure IT organization in line with the business.

Prior to joining Tier4 Group, Michael performed as an interim CIO & Advisor for several corporations in Atlanta, GA; engaged to make assessments of his clients’ technology organizations and facilitate IT transformation, including mentoring other CIO’s and their respective IT leadership teams; additionally, formulating an IT vision by building stronger business relationships, and partnering with strategic IT vendors.

Prior to his CIO engagements, Michael was Chief Information Officer at the Georgia Department of Revenue responsible for enterprise wide information technology in support of several divisions. During this tenure Michael restructured the information technology division, implemented a three year Information technology roadmap, pioneered the negotiation and implementation of fraud software, moved enterprise wide contact centers from premise based solution to the cloud, consolidated Georgia tax systems from over 40 disparate tax systems applications into a single tax platform; and implemented a digital transformation strategy based on Cloud services and business analytics.

During this time, Michael Long was awarded the Georgia CIO of the year; later achieving nationwide ranking of #46 on Information Weeks “Elite 100” list, for technology and innovation.

Prior to the DOR, Michael held several executive positions for leading corporations holding titles of CTO for a major Travel Management Company, VP of Global Infrastructure & Operations, for a leading education corporation; VP of Service Delivery for a leading Healthcare Insurance provider, and CIO & SVP for a global Logistics and Security Corporation.

Connect with Michael on LinkedIn and follow Tier4 on Facebook.

What You’ll Learn in This Episode

What Tier4 Group does
What TAPP is
How clients can engage with TAPP
What makes TAPP Advisory Service different
How TAPP works with its clients and the types of IT advisory services it provides
About Tier4 CIO services

About Our Sponsor

OnPay’s payroll services and HR software give you more time to focus on what’s most important. Rated “Excellent” by PC Magazine, we make it easy to pay employees fast, we automate all payroll taxes, and we even keep all your HR and benefits organized and compliant.

Our award-winning customer service includes an accuracy guarantee, deep integrations with popular accounting software, and we’ll even enter all your employee information for you — whether you have five employees or 500. Take a closer look to see all the ways we can save you time and money in the back office.

Follow OnPay on LinkedIn, Facebook and Twitter.

Ron Combs – Combs Pest Control, Mike Wofford – JMW Construction Co., LLC

January 28, 2020 by Beau Henderson

North Georgia Business Radio

Ron Combs - Combs Pest Control, Mike Wofford - JMW Construction Co., LLC

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Ron Combs – Combs Pest Control, LLC

The average homeowner stays with their pest control provider to 3-5 years. We are proud to serve many customers who’ve been with us since day-one-that’s over 17 years! We believe our customers continue to choose us because at Combs Pest Control – you aren’t a customer, you are family.

Many other companies are in the pest control business. We are in the PEOPLE business – we want to EARN your business and continue earning it.

Don’t let pests and termites control your home! Call Combs Pest Control today to schedule a free consultation and estimate.

With over 26 years of experience, you can bet, that if it has more than 4 legs, we can kill it!

Mike Wofford – JMW Construction Co., LLC

We are a full service contractor serving Gainesville since 1996. We offer CAD design, turnkey building and remodeling, and service work ranging from gutter cleaning to repairs of all types… no job is too big or too small. We take care of your home! Licensed and insured.

Hundreds of satisfied customers!

Episode 69: Calvin Williams’ Service Delivery Process

November 4, 2019 by Mike

Business Infrastructure

Episode 69: Calvin Williams’ Service Delivery Process

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Calvin Williams, Jr. is on a mission. He believes wealth management services should be accessible to everyone, not just the uber-rich. As such, he started Freeman Capital – an award-winning FinTech company with rapid expansion goals and high visibility. In this episode, Calvin details the service delivery process he implements to maintain a positive customer experience while managing a 100% remote team. He also shares the different technologies he leverages to keep it all together.

Special Guest: Calvin Williams, Jr., Founder & CEO – Freeman Capital

Location: Charlotte, NC USA

Show Notes:

Behind the Façade: How to Structure Company Operations for Sustainable Success: book by Alicia Butler Pierre. Ch.6 features the service delivery blueprint Calvin referenced during interview.
Building a StoryBrand: Clarify Your Message So Customers Will Listen: book by Donald Miller.
Secret Service: Hidden Systems that Deliver Unforgettable Customer Service: book by John R. DiJulius III
Trello: a visual, kanban-style project management tool that facilitates task tracking.
Slack: an app that facilitates real-time/on-the-go communication and efficient teamwork; particularly useful for remote teams.
Zoom: a web-based tool that offers audio and video recording of webinars, conference calls, presentations, meetings and more. Also includes screen sharing for enhanced collaboration.
MS Excel: design and track the stages of your service delivery process with a spreadsheet.
Google Sheets: collaborate in real-time on the progress of your service delivery process.
Zapier: a middleware tool that connects your apps and software so that data connects and flows as seamlessly as possible to enhance process productivity and efficiency.
Loom: video recording software that can bring your whiteboarding or other demonstrations to life with your virtual team.

Dustin Harper & Jordan Bearden with Comani and Ron Combs with Combs Pest Control

July 2, 2019 by Beau Henderson

North Georgia Business Radio

Dustin Harper & Jordan Bearden with Comani and Ron Combs with Combs Pest Control

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Beau Henderson, Dustin Harper, Jordan Bearden, Ron Combs, Dr. Bill Lampton

Dustin Harper and Jordan Bearden/Comani

The word Comani is made up of the owners’ Dustin and Marlaina’s two boys’ names, Cohen and Imani. Dustin opened his first furniture store in Gainesville in 2014 after they moved back from Tanzania where they had been missionaries for six years. It was a great opportunity and they quickly became the highest rated furniture store in Hall County. As difficult as it was, in the summer of 2017, they decided to close their store in Gainesville due to the great opportunity to be completely independent by opening Comani Furniture in Suwanee. After two years in Suwanee, they were able to move Comani back to Gainesville where it is currently located on Browns Bridge Road.

They carry everything from bedroom and dining room furniture, to living room and mattresses. Comani strives to give great style at affordable prices. They take great pride in their customer service and work to make sure all customers are given the 5 star treatment!

Ron Combs/Combs Pest Control

Ron Combs, owner of Combs Pest Control has been in the pest control industry for more than 26 years, and you can bet, that if it has more than 4 legs, he can kill it!

Studies show that, on average, homeowners stay with their pest control provider 3-5 years. Combs Pest Control have customers who’ve been with them since the company began 17 years ago. They believe their customers continue to choose them because, with Combs Pest Control, you aren’t a customer, you’re family.

COMBS PEST CONTROL’S CORE VALUES:

Service
Integrity
Excellence
Community

At Combs Pest Control, they are dedicated to taking care of YOU. Many are in the pest control business, but Combs is in the PEOPLE business. They want to EARN your business and continue earning it.

Barbara Kvam with LegalShield and Julie King with Fairway Mortgage

June 2, 2016 by Mike

Gwinnett Business Radio

Barbara Kvam with LegalShield and Julie King with Fairway Mortgage

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Mike Sammond, Barbara Kvam, Juile King, Steven Julian

Barbara Kvam/LegalShield

LegalShield is a 44-year old company providing individuals, families, and small business-owners with affordable access to top-rated attorneys in the U.S. and four provinces of Canada. ID Shield plans are also offered by partnering with Kroll, a 44-year old worldwide theft investigative services company. Kroll will do whatever it takes, for however long it takes, to restore a member’s stolen identity, backed by a $5 million service guarantee.

Julie King/Fairway Mortgage

Fairway Independent Mortgage Corporation and it’s staff have one clear goal – to act as a trusted advisor, providing highly personalized service and speed during every step of the loan process. It’s all designed to exceed your expectations, guarantee satisfaction and earn trust. Fairway opened it’s doors in 1996. Last year, they doubled their business from $5.63 billion dollars in loans closed to over $11 billion in 2015.

Doug Carter with EQUIP Leadership, Andrew Steinke with BCM One, and Sarah Chandler with Roswell Cultural Arts Center

August 20, 2014 by Mike

Gwinnett Studio

Doug Carter with EQUIP Leadership, Andrew Steinke with BCM One, and Sarah Chandler with Roswell Cultural Arts Center

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Nikole Toptas, Doug Carter, Andrew Steinke, Sarah Chandler, Dominick Rainey

Doug Carter/EQUIP Leadership

EQUIP Leadership is the largest leadership non-profit in the world. Founded by leadership author and internationally-recognized leadership expert John C. Maxwell and his brother Larry Maxwell, EQUIP exists to mobilize Christian leaders to make a transformational impact in their world. EQUIP is training leaders in 182 nations around the world, impacting more than 5 million pastors, business people and community leaders.

Andrew Steinke/BCM One

At BCM One, they put your business at the center of a process that ensures they’re listening to, and addressing, your needs at every stage of your partnership.

From their initial questions to truly understand your business and goals, to the planning, deployment and support of your custom solution, they work tirelessly to bring you secure, best-in-class solutions from the universe of available options. They leverage their expertise, experience and decades-long industry relationships on your behalf. And because they’re “product-agnostic” and not beholden to a limited set of vendors, the only thing they ever sell is the absolutely best fit for your organization.

One source for truly integrated technology solutions. One call for unmatched service and support. One trusted partner. It’s why business of all shapes and sizes that turn to BCM One tend to stay, and grow, with them for years.

Sarah Chandler/Roswell Cultural Arts Center

The Roswell Cultural Arts Center (RCAC) is operated by the City of Roswell and hosts a plethora of events each year. Built in 1991 as a municipal auditorium, RCAC has gained momentum as a prominent performing arts center in the North Fulton area, housing its resident theater company – the Georgia Ensemble Theatre – as well as renting to community businesses and groups for performances throughout the year. In recent years, RCAC has begun its own programming, with its annual Summer Puppet Series and LIVE! in Roswell concert series (hosting Grammy-nominated artists) and its new monthly storytelling event, Story SLAM.

Fenski Automotive, Hi-Hope Service Center, Gwinnett County Health and Human Services and Suwanee Magazine

June 5, 2014 by Mike

Gwinnett Business Radio

Fenski Automotive, Hi-Hope Service Center, Gwinnett County Health and Human Services and Suwanee Magazine

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Mike Sammond, Angie Veugeler, Rachel Fasig, Pat Baker, Susan Boldan Butts, Kimberly Shupe, Joe Fenski, Steven Julian

Joe Fenski and Kimberly Shupe/Fenski Automotive

Fenski Automotive Center is conveniently located and now celebrating 10 years at 1010 Peachtree Industrial Boulevard in Sugar Hill! Since 2004, they have provided complete auto repair services on your domestic, Asian and European vehicles with the goal of helping you keep them up to 300,000 worry-free miles as they are designed to do. They understand the value of preventive maintenance and their industry certified technicians strive to offer each customer a consultation they can trust. Fenski Automotive Center… Helping you LOVE your vehicle much longer than your loan!

Susan Boland Butts/Hi-Hope Service Center

Hi-Hope Service Center provides services to adults with developmental disabilities in Gwinnett County. Over 50 years ago the parents of six young students from Gwinnett County founded one of the first organizations in Georgia to teach children with intellectual disabilities. The Hi-Hope Service Center, formerly known as Gwinnett County Association for Retarded Citizens, was incorporated as a 501(c)(3) non-profit corporation in 1960. Under the capable leadership of Vinie Lowry, and support from many parents and the greater Gwinnett community, construction of a special needs school was completed in 1970. In the late 1990s when all student programs, including the pre-school program, were integrated into the public schools, Hi-Hope successfully transitioned to an organization supporting developmentally disabled adults. Currently, Hi-Hope supports 108 individuals through its weekday community access, employment and residential group home programs.

Pat Baker/Gwinnett County Health and Human Services

Gwinnett County Health and Human Services is a division in Community Services. HHS is made up of Gwinnett Senior Services (four senior multipurpose centers – Buford, Norcross, Lawrenceville and Centerville), two human services centers (One -Stops in Buford and Norcross) and one community center (Centerville). The One-Stops offer many different programs and house non-profits and service agencies. The services offered by Senior Services (those over the age of 60) are congregate meals, home-delivered meals, several different transportation programs, homemaker services, care management, information and assistance, and a wide variety of opportunities to volunteer. The Centerville Community Center offers a wide variety of programming for all ages.

Angie Veugeler and Rachel Fasig/Suwanee Magazine

Suwanee Magazine is a family, community & lifestyle magazine designed to keep pace and flow with the active Suwanee lifestyle. Distributing over 20,000 free copies bi-monthly to hundreds of businesses and locations in the Suwanee area, the magazine shares insight with its readers and focuses on their unique interests. Suwanee Magazine devotes sections pertaining to the best of dining, shopping, music, local personalities, business, industry and everything in between that impacts the Suwanee area and beyond. Each month new businesses emerge, new trends develop, new leaders move to the community forefront and Suwanee Magazine is there to keep you connected!