Industry Journeys: Sergei Guk and Gina Rouban Unveil Secrets to Success
In this insightful episode, host Karen Nowicki explores the experiences of Sergei Guk, CEO of Restoration HQ, and Gina Rouban, EVP of Edge Building Services, in the commercial janitorial and restoration industries. Both leaders share transformative journeys, emphasizing industry challenges, their commitment to employee well-being, and the collaborative Arizona business community.
Listen to this episode for a deep dive into leadership, industry dynamics, and the ever-evolving landscape of business ownership.
RestorationHQ (RHQ), a water damage restoration, mold remediation and asbestos abatement company in Phoenix and Tucson, offers trusted and proven services for commercial properties and facilities.
After a disaster or accident, you are responsible not only for your building’s restoration but also for the health and well-being of its occupants. You carry a heavy responsibility, which requires a job-done-right when disaster strikes. RHQ offers 24/7/365 service and takes pride in offering innovative science, exceptional speed and remarkable service. 
If your business experiences mold in carpet, mold on carpet or mold on drywall, the cost of mold inspection and removing mold can be high with some companies; RHQ strives to provide your business with a no-cost plan on approaching your remediation project no matter the severity or size. RHQ is experienced with all types of biohazard cleaning services for offices along with asbestos testing, fire and smoke damage.
Disasters cause stress, impacting people in many different ways. As individuals, everyone at RestorationHQ is considerate and understanding of your situation. Our team members will weigh each job as though it is the most important job of the year. This certainly will be a milestone in your property ownership, and one we would like you to look back on with as little memory of stress or difficulty as possible. Your restoration project is a big deal.
For 20+ years, Sergei Guk has been on the front lines of the restoration industry providing services for buildings damaged by disaster and accident.
As the CEO of RestorationHQ, he has crafted expertise through both on the job experience and a litany of professional certifications including IICRC, The Asbestos Institute, the EPA, and BioCleaning Services of America, Inc., among others.
With features on Channel 5 News in Phoenix, SHOPTALK360, the Phoenix Business Journal, Tycoons of Small Biz Podcast, The Unstoppable Podcast, and achieving the #1 spot in the Commercial Restoration Contractor category Ranking Arizona – The Best of Arizona Business 2022 & 2023, Sergei and RestorationHQ are the leading voice in their field.
He continues to educate the community by regularly serving as a guest speaker and panelist at industry events in Phoenix & Tucson including, but not limited to, the Arizona Society for Healthcare Engineering (AZSHE), Institute of Real Estate Management (IREM), Building Owners and Managers (BOMA), International Facility Managers Association (IFMA), and MARC Community Resources, Inc.
Connect with Sergei on LinkedIn and follow RestorationHQ on Facebook and Instagram.
EDGE Building Services, based in the Phoenix metropolitan area, has established itself as a leader in the janitorial industry over the last decade. A locally owned and operated company, it offers a comprehensive range of environmentally friendly janitorial services. These include standard commercial janitorial and construction cleaning programs as well as additional services such as floor care, carpet cleaning, glass cleaning, pressure washing, junior engineering, and other building maintenance services.
Distinguished by its diverse team of professionals from both janitorial and non-janitorial backgrounds, EDGE introduces fresh ideas and innovative approaches into an industry often viewed as stagnant. The company prioritizes investment in industry knowledge, the latest trends, and top-tier equipment and products. EDGE is committed to indoor environmental quality, employing a High Health Performance Cleaning (HHPC) standard to enhance building cleanliness and reduce common health issues.
EDGE demonstrates a strong commitment to its employees by embracing a diverse and inclusive team, highlighting the importance of teamwork and individual goals. The company invests in its staff, ensuring they are equipped and motivated, leading to dedicated service delivery. This emphasis on team development and care is a foundational aspect of their operational ethos.
EDGE Building Services has earned its place in the market primarily through positive client referrals and word-of-mouth advertising, a testament to its reputation and commitment to exceeding client expectations and delivering outstanding results. With a focus on sincere customer satisfaction, the company has become a trusted name in the Arizona market, known for its detailed and efficient service.
This dedication to excellence, progressive approach, flexibility, and quick response has propelled EDGE to become the number one choice for a professional building maintenance provider. Celebrating a 10-year anniversary in 2023, EDGE currently employs over 350 employees and services several sectors specific to commercial real estate.
Gina Rouban, a partner and co-owner at EDGE Building Services, Inc., possesses over 15 years of industry expertise in B2B relationship marketing, sales, and customer service. Originally from Kiev, Ukraine, Gina is an ASU W.P. Carey Business Program/School of Global Management & Leadership graduate.
Entering the commercial real estate industry within weeks of graduation, today Gina is regarded as an industry leader and an expert in her field with a broad skill set, including commercial cleaning operations, industry specific product and solutions knowledge, client experience optimization, contract compliance, sales management, business development, customer relationship support, and team management.
In her role as Executive Vice President at EDGE Building Services, Gina leads strategic planning, management, operations, and sales initiatives, ensuring contract compliance and client satisfaction. She diligently supports the EDGE operations and customer support team with the goal of continual excellence. Known for her problem-solving ability, she maintains daily interactions with her team and clients, relentlessly pursuing the goal of exceptional service delivery and subsequent success of EDGE employees, clients, and strategic business partners.
Beyond her core responsibilities as a partner, Gina is devoted to fostering industry partnerships, providing education in latest trends and proven methods, as well as mentorship to individuals new to the industry. She has always been passionate about the growth of Phoenix and is a firm believer in the importance of community engagement.
Gina resides in Downtown Phoenix and is a strong believer in the growth of the central corridor and the downtown Phoenix community. She is an advocate for local business and enjoys the eclectic nature of the city and the many businesses that call Phoenix home.
Follow EDGE Building Services on LinkedIn, Facebook and Instagram.
