Garrett Ervin, Author at Business RadioX ® Page

Li Wong with Partnership Gwinnett

October 2, 2019 by Garrett Ervin

Gwinnett Business Radio

Li Wong with Partnership Gwinnett

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Li Wong/Partnership Gwinnett

Partnership Gwinnett is a public-private initiative dedicated to bringing new jobs and capital investment to Gwinnett County, GA. Since 2007, Partnership Gwinnett has worked with its local partners to attract and retain jobs, cultivate capital investment, support educational institutions, foster workforce development, and contribute to the exceptional quality of life found in Gwinnett. Every day, a team of dedicated professionals work to drive the mission of Partnership Gwinnett to strengthen the economic vitality of the community.

REPLAY: The Lean Methodology: What It Is & How to Apply It to Your Small Business – John Kamp

October 1, 2019 by Garrett Ervin

Business Infrastructure

REPLAY: The Lean Methodology: What It Is & How to Apply It to Your Small Business - John Kamp

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Think the lean methodology is only for large corporations and government entities? Well think again! This episode features John Kamp, an entrepreneur, Lean Six Sigma expert, Project Management Professional, instructor at Purdue University and U.S. Navy veteran. As you can imagine, he has a wealth of experience to draw from and you’ll get a feel for that in this episode. The subject of lean is huge, but John condenses its concept, principles, and methodology into an easy-to-understand definition. He not only shares some of his favorite lean tools, but he also gives great examples of real-life applications. You don’t want to miss this episode!

Special Guest: John M. Kamp, Founder & CEO, The Business Kamp

Show Notes:

The Toyota Way by Jeffrey K. Liker
The Lean Startup by Eric Ries
Six Sigma: The Breakthrough Management Strategy Revolutionizing the Worlds Top Corporations by Mikel Harry, Ph.D., and Richard Schroeder

LEADER DIALOGUE: Transforming Healthcare Financial Billing – Deep Dive

September 27, 2019 by Garrett Ervin

Gwinnett Studio

LEADER DIALOGUE: Transforming Healthcare Financial Billing - Deep Dive

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In this week’s follow-up episode of “Leader Dialogue”, Jennifer, Lisa and Duffie will dig deeper into topics such as patient engagement, culture and consumerism with special guest Alan Nalle of Patientco.

Alan Nalle/Patientco

Alan Nalle is Chief Strategy Officer at Patientco, developing strategies and supporting plans for Patientco to deliver unique value to its clients. Prior to Patientco, Alan served as a Managing Director in Accenture Strategy’s Healthcare practice where he led projects addressing many of his client’s most pressing issues related to growth and innovation for leading Providers and Payers.

Patientco is a payment technology company headquartered in Atlanta, GA founded specifically to re-think the healthcare payment experience. Patientco brings world-class payment infrastructure together with intuitive consumer payment tools informed by analytics to create a superior billing experience to deliver more payments to Health Systems.

About SOAR Vision Group

The SOAR Vision Group mission is to: Align People with Purpose to Achieve Exceptional Results. SOAR provides best practice strategy execution, business process optimization services, and a structured organizational development approach for organizations to effectively implement the Baldrige Performance Excellence framework. For more information, contact SOAR Vision Group at (888) 294-3303 or visit soarvisiongroup.com.

About the Baldrige Foundation

The mission of the Baldrige Foundation is to ensure the long-term financial growth and viability of the Baldrige Performance Excellence Program, and to support organizational performance excellence in the United States and throughout the world. The Malcolm Baldrige National Quality Award is presented annually by the United States President to organizations that demonstrate quality and performance excellence. For more information, contact the Baldrige Foundation at (202) 559-9195 or visit baldrigefoundation.org.

EASTSIDE MEDICAL CENTER: Eastside Urgent Care

September 26, 2019 by Garrett Ervin

Gwinnett Business Radio

EASTSIDE MEDICAL CENTER: Eastside Urgent Care

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Dr. Joshua Behlmann/Eastside Urgent Care

Eastside Urgent Care is affiliated with Eastside Medical Center in Snellville, GA. For urgencies that aren’t emergencies, Eastside Urgent Care offers convenient and quality care to the Gwinnett County community at their locations in Snellville, Lawrenceville, Lilburn, Grayson, and soon to be Loganville. Eastside Urgent Care is an accredited Urgent Care Center by the Urgent Care Association of America. Eastside Urgent Care’s mission is to create an unmatched patient experience by providing superior customer service with exceptional quality. Since opening the doors of their first location in 2017, Eastside Urgent Care has had the privilege of delivering care to more than 65,000 patients across Gwinnett County.

About Eastside Medical Center

Eastside Medical Center has been a healthcare leader for more than 39 years, providing quality care to patients in Gwinnett and surrounding counties. Nationally recognized for patient safety, Eastside focuses on delivering quality care with exceptional outcomes by utilizing the most advanced technology and experienced physicians. Eastside is a 310-bed, multi-campus system of care offering comprehensive medical and surgical programs including cardiovascular, neurosciences, oncology, orthopedics, robotic surgery, rehabilitation, maternity with neonatal intensive care, behavioral health, bariatric, urgent care, and 24-hour emergency care at two locations. Their medical staff of 500 board-certified physicians, 1,200 employees and 400 volunteers is committed to providing the community a healthcare system of excellence.

Suicide Among Seniors

September 25, 2019 by Garrett Ervin

Gwinnett Studio

Suicide Among Seniors

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Senior Salute Radio brings timely information to leading age Boomers and Seniors addressing the issues of aging, care-giving and maintaining quality of life. Learn from both professionals and regular people going through the process with their families.

This episode covers a very difficult topic, “Suicide Among Seniors”. September is Suicide Prevention Awareness Month. Listen to hear how suicide touches host Victoria Collier personally, along with her clients.

About The Estate & Asset Protection Law Firm of Victoria Collier

The Estate & Asset Protection Law Firm was established to serve the legal needs of senior citizens when their health care needs increase. The Firm focuses its entire practice on Asset Protection and Estate Planning matters, which encompasses the areas of Medicaid Planning, VA Benefits Planning, Special Needs Planning, and Estate Planning. Victoria Collier has grown her law practice through her personable nature and good management skills. The office is located in downtown Decatur, GA. The Firm makes house calls to those clients who are unable to come to the office. They understand that you might not be able to make it into the office, so they have no problem coming to you! Take comfort in knowing that it is the mission of Victoria Collier to support her clients in the creation of a long-term care plan for preserving assets, maximizing independence, and enhancing quality of life.

Tim Echols with Georgia Public Service Commission

September 25, 2019 by Garrett Ervin

Case In Point

Tim Echols with Georgia Public Service Commission

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Tim Echols/Georgia Public Service Commission

Tim Echols serves as the Commissioner for the State of Georgia Public Service Commission.

A younger Tim Echols was selected by the Atlanta Airport Rotary Club as “Student of the Year” from his high school in 1978. While at the luncheon, he met Truett Cathy, a member of the Atlanta Airport Rotary Club. After the meeting, Truett invited Tim to come by his Hapeville office and there gave him a set of motivational tapes and a challenge. Echols said the tapes changed his life and as a result of listening to Zig Ziglar and his teaching, Tim set a goal to be a statewide elected official.

Shortly after graduating from UGA, Tim and his wife Windy founded TeenPact, a training experience for conservative high school students. The program began at the Georgia Capitol and now operates in 42 states having training 50,000 students. After building TeenPact, Echols ran for and was elected to statewide office in 2010 serving as Public Service Commissioner.

The PSC’s primary job is energy regulation. When he took office, Georgia was 34th in solar power. Now, eight years later, the state is 10th in the nation in approved solar. Echols created the Clean Energy Roadshow that has traveled the state every summer for the last eight years. This educational event travels to cities around the state helping commuters, businesses and municipal governments evaluate alternative fuel for their transportation and residential use.

Tim has tried to lead by example. He added solar hot water heating to his Athens home just before being sworn-in. He bought a natural gas car, a propane van and now owns an electric car. Tim also led the effort to provide the Salvation Army and two other agencies with $5 million to help low income seniors in Atlanta with heating assistance. That program continues today. Tim created a pilot program to provide specially equipped IPADS to the hearing impaired to help them function more productively. That programs continues today as well. Most recently, Tim led the PSC to increase the number of pediatric hearing aids in a program the PSC oversees. Tim wants to keep rates low and he works hard with his colleagues to make sure Georgia has the energy it needs from diverse sources, including nuclear power. Tim supports recycling the nuclear waste and using the remaining energy resident in those fuel rods as the most sustainable course of action for the state and nation. He has represented the United States at the World Nuclear Exhibition for the last six years. Tim also has been at the forefront in fighting human sex trafficking. He created the “Unholy Tour” that helps policy makers see first-hand the harms of human trafficking. Tim has a weekly radio show called Energy Matters airing on Cox Media Group and back episodes can be found at WGAU Radio – Energy Matters.

Financial & Estate Planning for Young Adults

September 25, 2019 by Garrett Ervin

Gwinnett Studio

Financial & Estate Planning for Young Adults

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Craig Frankel, Alicyn McLeod, Chloe Moore, Cherish De la Cruz, Robert Port

Alicyn McLeod/Atlanta Tax

Alicyn McLeod with Atlanta.Tax is a Certified Public Accountant and a Certified Financial Planner with nearly 20 years of tax experience. She specializes in tax planning and compliance for closely-held businesses, individuals, and not-for-profits.

A Georgia native, Alicyn is a graduate of Augusta University where she earned a Bachelors in Business Administration in Accounting and a Masters of Business Administration. She is an animal-lover who wanted to be a veterinarian as a child and accidentally stumbled into accounting while working her way through school. She quickly appreciated that each day holds its own unique professional challenges and learning opportunities. She enjoys applying her specialized knowledge to her clients’ business and tax situations to help them understand and navigate confusing issues that have a large impact on their finances.

Alicyn resides near Chastain Park and is an active member of the Atlanta business community. She has contributed her professional skills over the years by volunteering with several organizations including serving as President of the American Woman’s Society of CPAs – Georgia Affiliate, Treasurer of Goethe-Zentrum Atlanta (a German cultural center), and serving on the finance committees for the Georgia Lawyers for the Arts and Atlanta Gay & Lesbian Chamber of Commerce. Alicyn is a 2016-2017 participant in the Philanthropic Advisor Leadership Institute (PALI) sponsored by the Community Foundation for Greater Atlanta, as well as a 2018 participant in the Atlanta Women’s Foundation’s Women on Board program.

Chloe Moore/Financial Staples

Chloe is the Founder of Financial Staples, a virtual, fee-only comprehensive financial planning firm based in Atlanta, GA and serving clients nationwide. Financial Staples is dedicated to serving young professionals and small business owners who are entrepreneurial-minded, philanthropic, and purpose-driven. As a Certified Financial Planner professional, Chloe takes a comprehensive approach with clients and creates customized solutions that incorporate her clients’ values and financial objectives.

Prior to launching Financial Staples, Chloe advised high net worth individuals and families at a southeastern based independent trust company. She also works as a consultant for other financial advisors, providing outsourced financial planning and practice management solutions.

In addition to promoting financial literacy through volunteer efforts, Chloe also focuses on the cultivation of female and minority financial planners. She serves on the advisory committee for the XY Planning Network and is an active member of several professional organizations. Through her leadership, contribution, and volunteerism within the financial services industry, Chloe was recognized as one of Investment News Magazine’s Top 40 Under 40 in 2017.

Cherish De la Cruz/De la Cruz Law, LLC

Cherish De la Cruz established De la Cruz Law, LLC in 2013 to help multi-generational families plan their futures. In 2012, Cherish experienced losing a close family member to cancer. While taking care of her aunt’s affairs, she realized the stress and unnecessary hardship of not having a comprehensive and customized estate plan. As a mother of three young children and as the daughter of aging baby boomer parents, Cherish is both personally and professionally fluent in the complexities that arise in ensuring that family members are protected with life and estate planning. With her background and expertise in investments and insurance, Cherish works collaboratively with advisors in helping families and small businesses develop tailored estate plans.

Community involvement and leadership has always been important to Cherish. She is the Immediate Past President of the Georgia Asian Pacific American Bar Association (GAPABA), Chair of the Elder Law Section of the Atlanta Bar Association, a founding Board Member of XPX – The Exit Planning Exchange and Board Member of Mosaic Georgia (formerly the Gwinnett Sexual Assault Center and Children’s Advocacy Center). She is also a graduate of the 34th Class of Leadership Gwinnett (2019). In 2017, the Georgia Asian Times named Cherish as one of the Most Influential Asian Americans in Georgia.

CLICK HERE to watch the video of this show.

About Gaslowitz Frankel:

Gaslowitz Frankel is an experienced trial practice firm specializing in all aspects of complex fiduciary litigation throughout Georgia and the Southeast. With a focus on representing individuals, companies, banks, and fiduciaries in dispute involving wills, estates, trusts, guardianships, businesses, and securities law, their experienced and highly qualified litigation attorneys have tremendous credentials and a proven history of success.

If you would like to watch past episodes of “Wealth Matters”, please visit their You Tube Channel.

Remember to tune in HERE on the 4th Wednesday of every month at 8:30 AM to listen live to their show!

Facebook: https://www.facebook.com/EstateDispute
Twitter: https://twitter.com/EstateDispute
LinkedIn: https://www.linkedin.com/company/estatedispute

Episode 64: The One Thing You Need to Know About Process Improvement – Alicia Butler Pierre

September 23, 2019 by Garrett Ervin

Business Infrastructure

Episode 64: The One Thing You Need to Know About Process Improvement – Alicia Butler Pierre

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Processes not only ensure consistency with how you make a product or deliver a service, but they directly impact your customer’s experience. In this Season 5 finale, Alicia Butler Pierre, host of the Business Infrastructure show, shares what a process is, its importance in building business infrastructure, and the one thing you need to know about improving one. Listen in as she describes the stages of her podcasting process to illustrate how to execute process improvement. It might be a fun exercise to go back to previous episodes to determine if you can detect the improvements she talks about from season to season! Leave a comment and let us know what you find.

Monologue: Alicia Butler Pierre, Founder & CEO – Equilibria, Inc.

Location: Atlanta, GA USA

Show Notes:

- Behind the Facade: How to Structure Company Operations for Sustainable Success: Alicia’s book with a full chapter on process identification, documentation, and improvement (Chapter 8).
- Top 10 Factors to Consider When Outsourcing Process Analysis Work: an article by Alicia to help you identify the best resource for your process improvement initiative.
- Contact Alicia to Help You With Your Process Improvement Initiative
- 48 Laws of Power: a book by Robert Greene. Note the 45th Law: Preach the Need to Change, but Never Reform at Once.

LEADER DIALOGUE: Transforming Healthcare Financial Billing

September 20, 2019 by Garrett Ervin

Gwinnett Studio

LEADER DIALOGUE: Transforming Healthcare Financial Billing

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Duffie Dixon, Alan Nalle, Jennifer Strahan, Lisa Counsell

Topics discussed on this episode of “Leader Dialogue” include:

Professional Experience: This includes Alan Nalle’s background and a brief overview of PatientCo and the services they provide their customers.
Current state: Current strategies and opportunities for improvement in the area of the patient financial experience for health systems.
Performance excellence challenges in the Age of Consumerism: How Consumerism has changed patient’s loyalty to providers and healthcare systems. Learn how Patientco is leading the way to bridge this gap.

Alan Nalle/Patientco

About SOAR Vision Group

About the Baldrige Foundation