change management Archives - Business RadioX ®

Sherry Heyl on Change: Learn to Love the Rollercoaster

April 14, 2026 by John Ray

Sherry Heyl, Amplified Concepts, on Learn to Love the Rollercoaster, the PATH Framework, and Leading Change in an AI Era (North Fulton Business Radio, Episode 950) with host John Ray

North Fulton Business Radio

Sherry Heyl on Change: Learn to Love the Rollercoaster

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Sherry Heyl, Amplified Concepts, on Learn to Love the Rollercoaster, the PATH Framework, and Leading Change in an AI Era (North Fulton Business Radio, Episode 950)

In this episode of North Fulton Business Radio, host John Ray welcomes Sherry Heyl, founder and CEO of Amplified Concepts, to talk about change leadership, the human cost of fear-driven organizations, and why most businesses are approaching AI adoption all wrong.

Sherry’s new book, Learn to Love the Rollercoaster: Stories of Change, Resilience, and the Future to Come, anchors the conversation. The rollercoaster metaphor gets at something real: as people accumulate more to lose, they naturally crave stability. But in today’s environment, Sherry argues, you cannot stay on the ground. The question is how to navigate the ride rather than resist it. Her PATH Framework, developed over two decades of working with organizations through disruption, starts with identifying what is already working before addressing what needs to change, a deliberate counter to the reactive impulse that fear produces.

One of the sharpest points in the conversation concerns agency in the workplace. Sherry describes how fear of job loss turns employees into compliant, innovation-free robots and how organizations that strip agency from their people end up getting exactly what they asked for: workers who can now be replaced by actual automation. She also shares a client story involving a Dungeons and Dragons workshop, complete with a purple witch hat, that broke through organizational defensiveness in a way no traditional meeting ever could.

John Ray is the host of North Fulton Business Radio. The show is produced by John Ray and North Fulton Business Radio, LLC, an affiliate of Business RadioX®, and is recorded inside Renasant Bank in Alpharetta.

Key Takeaways from This Episode

Fear narrows imagination and leaves people and organizations vulnerable to manipulation and missed opportunity; Sherry’s PATH Framework counters this by starting with what is already working before assessing what needs to change.
Stripping agency from employees in the name of productivity trains people to act like robots, and now the robots are better; restoring self-directedness is central to competitive advantage in the AI era.
AI adoption is not a bolt-on project. Businesses need to rethink their entire operating model, not just acquire tools that speed up existing tasks.
The most effective change initiatives begin at the grassroots level, rather than from the top, allowing employees to have a say in the process before the strategy is finalized.

Topics Discussed in this Episode

00:20 John Ray introduces Sherry Heyl and Amplified Concepts
02:25 The rollercoaster metaphor and why people become risk-averse over time
04:27 The movie Parenthood connection and embracing uncertainty
06:10 Fear narrows imagination: the psychology behind reactive thinking
08:31 Background in social media and early lessons about chasing shiny objects
09:13 The PATH Framework introduced through a personal story
13:26 Agency vs. control, and what happens when organizations strip self-directedness
15:50 How training people to be efficient robots set the stage for AI displacement
18:16 Speed without reflection: why AI rollouts often expose organizational problems
20:21 The two kinds of clients Sherry works best with
22:24 Change leadership vs. change management: a critical reframe
23:24 Leaning into emotions and the value of ground-up strategy
24:30 Symptoms that signal a business needs Amplified Concepts
26:14 The Dungeons and Dragons workshop story
29:18 How to find Sherry and the book

Sherry Heyl, Founder and Change Leader, Amplified Concepts

Sherry Heyl is a strategy and transformation consultant, author, and founder of Amplified Concepts, where she helps leaders navigate complex change in an era defined by rapid technological and cultural shifts. With a career spanning more than two decades across recruitment, digital marketing, and business consulting, Sherry brings a combination of business strategy, people insight, and operational pragmatism to the organizations she serves.

Sherry is the creator of the PATH Framework, Present, Assess, Transition, Harness, a practical methodology designed to help organizations understand what is working, identify what must change, guide teams through transition, and sustain progress over time. Her perspective challenges the common belief that change is primarily a technology problem, arguing instead that the real competitive advantage comes from aligning people, process, and leadership.

Sherry is also the author of Learn to Love the Rollercoaster: Stories of Change, Resilience, and the Future to Come.

Amplified Concepts

Amplified Concepts is a strategy and transformation firm that helps small to mid-sized businesses navigate complex change in an era defined by rapid technological advancement, evolving workforce expectations, and increasing competitive pressure.

Founded by Sherry Heyl, the firm works with leadership teams to align people, strategy, and technology so organizations can move forward with clarity and confidence rather than reacting to disruption. At the core of the work is the PATH Framework, Present, Assess, Transition, Harness, a structured methodology that helps organizations understand what is already working, identify what must change, guide teams through transition, and build systems that sustain progress.

Amplified Concepts supports organizations through strategic advisory, leadership workshops, facilitated strategy sessions, and training programs designed to improve communication, decision-making, and organizational alignment. The firm works with founders, executives, HR leaders, and management teams who recognize that the pace of change has accelerated and who want to build organizations that are more adaptive, more collaborative, and better prepared for what comes next.

Website | Facebook | Instagram | LinkedIn | Learn to Love the Rollercoaster

Renasant Bank supports North Fulton Business Radio

Renasant Bank has humble roots, having started in 1904 as a $100,000 bank located in a Lee County, Mississippi, bakery. Since then, Renasant has grown into one of the Southeast’s strongest financial institutions, boasting over $26 billion in assets and more than 280 offices offering banking, lending, wealth management, and financial services throughout the region. All of Renasant’s success stems from the commitment of each banker to invest in the communities they serve, which in turn helps them better understand the people they serve. At Renasant Bank, their banking professionals understand you because they work and live alongside you every day.

Beyond Computer Solutions supports North Fulton Business Radio

Whether you’re a law firm, medical practice, or manufacturer, there’s one headline you don’t want to make: “Local Business Pays Thousands in Ransom After Cyberattack.” That’s where Beyond Computer Solutions comes in. They help organizations like yours stay out of the news and in business with managed IT and cybersecurity services designed for industries where compliance and reputation matter most.

Whether they serve as your complete IT department or simply support your internal team, they are well-versed in HIPAA, secure document access, written security policies, and other essential aspects that ensure your safety and well-being. Best of all, it starts with a complimentary security assessment.

Website | LinkedIn | Facebook | YouTube

About North Fulton Business Radio and host John Ray

With over 900 episodes and having featured over 1,400 guests, North Fulton Business Radio is the longest-running podcast in the North Fulton area, covering business in our community like no one else. We are the undisputed “Voice of Business” in North Fulton!

The show invites a diverse range of business, non-profit, and community leaders to share their significant contributions to their respective markets, communities, and professions. There is no discrimination based on company size, and there is never any “pay to play.” North Fulton Business Radio supports and celebrates businesses by sharing positive stories that traditional media ignore. Some media lean left. Some media lean right. We lean business.

John Ray, host of North Fulton Business Radio, and Owner, Ray Business Advisors — **John Ray, host of *North Fulton Business Radio* and Owner, Ray Business Advisors**

John Ray is the host of North Fulton Business Radio. John and the team at North Fulton Business Radio, LLC, an affiliate of Business RadioX®, produce the show, which is recorded inside Renasant Bank in Alpharetta.

The studio is located at 275 South Main Street, Alpharetta, GA 30009.

You can find the entire archive of shows by following this link. The show is accessible on all major podcast apps, such as Apple Podcasts, Spotify, Google, Amazon, iHeart Radio, and many others.

John Ray also operates his own business advisory practice. John’s services include advising solopreneurs and small professional services firms on their value, their positioning and business development, and their pricing. His clients are professionals who are selling their expertise, such as consultants, coaches, attorneys, CPAs, accountants, bookkeepers, marketing professionals, and other professional services practitioners.

John is the author of the five-star-rated book The Generosity Mindset: A Journey to Business Success by Raising Your Confidence, Value, and Prices, praised by readers for its practical insights on raising confidence, value, and prices.

Embracing Disruptive Innovation in Professional Services with Natalie Born, Author, Set It on Fire: The Art of Innovation

October 2, 2024 by John Ray

Embracing Disruptive Innovation in Professional Services with Natalie Born, Author, Set It on Fire, on The Price and Value Journey podcast with host John Ray

North Fulton Studio

Embracing Disruptive Innovation in Professional Services with Natalie Born, Author, Set It on Fire: The Art of Innovation

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Embracing Disruptive Innovation in Professional Services with Natalie Born, Author, Set It on Fire: The Art of Innovation (The Price and Value Journey, Episode 115)

In this episode of The Price and Value Journey, John Ray hosts Natalie Born, an innovation expert and principal consultant at Arch + Tower, to discuss innovation in professional services and the impact of AI and other disruptive technologies on professional services. Natalie emphasizes the importance of balancing automation with relationship-building, outlining ways organizations can use AI to enhance productivity and client experiences. The conversation delves into strategies for fostering a culture of innovation, establishing governance around AI usage, and ensuring AI augments rather than replaces human capabilities. Natalie also shares insights on maintaining the perception of value and pricing services effectively in an AI-influenced market. Listeners are encouraged to focus on co-creating solutions with clients to ensure relevance and effectiveness.

The Price and Value Journey is presented by John Ray and produced by the North Fulton affiliate of Business RadioX®.

Natalie Born, Arch + Tower, and Author, Set It on Fire: The Art of Innovation

Natalie Born is a member of Frazier & Deeter’s Advisory Practice and a Principal Consultant with Arch + Tower, an FD Company. She specializes in helping businesses develop and implement effective strategies to exceed their goals, grow their topline revenue and achieve award-winning results.

Natalie is the host of a top 25 innovation podcast, Innovation Meets Leadership, that is listened to in over 80 countries. She authored the book, Set It on Fire: The Art of Innovation. Natalie has collaborated on two approved US patents and has over 20 years of experience leading product development, strategy, and innovation teams working globally in over 18 countries. Natalie has worked with organizations such as CareerBuilder, First Data, IHG, and ADP, leading major initiatives in over 18 countries.

Topics Discussed in this Interview

00:00 Introduction to The Price and Value Journey
00:37 Meet Natalie Born: Innovation Expert
01:59 The Role of Automation in Professional Services
04:02 Historical Perspective on Technology and AI
04:38 AI Adoption Across Industries
09:28 Fostering a Culture of Innovation
17:11 Balancing Technology and Human Touch
22:10 Practical AI Applications in Professional Services
25:41 Amazon’s Daily Upload Limit
26:24 AI’s Impact on Content Perception
27:30 The Hype vs. Heart Debate
28:35 Using AI to Enhance Client Value
29:09 Defining AI Governance in Organizations
30:08 Scaling AI for Organizational Success
33:23 The Importance of Client Feedback
35:44 Measuring and Pricing Value
39:57 The Role of Change Management
42:05 Conclusion

About The Price and Value Journey

The title of this show describes the journey all professional service providers are on: building a services practice by seeking to convince the world of the value we offer, helping clients achieve the outcomes they desire, and trying to do all that at pricing that reflects the value we deliver.

If you feel like you’re working too hard for too little money in your solo or small firm practice, this show is for you. Even if you’re reasonably happy with your practice, you’ll hear ways to improve both your bottom line and the mindset you bring to your business.

The show is hosted and produced by John Ray and the North Fulton studio of Business RadioX®. The show can also be found on all the major podcast apps. The complete show archive is here.

John Ray, Host of The Price and Value Journey

John Ray, Author of The Generosity Mindset and Host of "The Price and Value Journey" — John Ray, Author of *The Generosity Mindset* and Host of *The Price and Value Journey*

John Ray is the host of The Price and Value Journey.

John owns Ray Business Advisors, a business advisory practice. John’s services include business coaching and advisory work, as well as advising solopreneurs and small professional services firms on their pricing. John is passionate about the power of pricing for business owners, as changing pricing is the fastest way to change the profitability of a business. His clients are professionals who are selling their expertise, such as attorneys, CPAs, accountants and bookkeepers, consultants, coaches, marketing professionals, and other professional services practitioners.

In his other business, John is a Show Host and Producer and owns the North Fulton (Georgia) studio of Business RadioX®. John and his team work with B2B professionals to create and conduct their own podcast using The Generosity Mindset™ Method: building and deepening relationships in a non-salesy way that translates into revenue for their business.

John is also the host of North Fulton Business Radio. With over 780 shows and having featured over 1,200 guests, North Fulton Business Radio is the longest-running podcast in the North Fulton area, covering business in its region like no one else.

John’s book, The Generosity Mindset: A Journey to Business Success by Raising Your Confidence, Value, and Prices

John is the #1 national best-selling author of The Generosity Mindset: A Journey to Business Success by Raising Your Confidence, Value, and Prices.

If you are a professional services provider, your goal is to do transformative work for clients you love working with and get paid commensurate with the value you deliver to those clients. While negative mindsets can inhibit your growth, adopting a different mindset, The Generosity Mindset™, can replace those self-limiting beliefs. The Generosity Mindset enables you to diagnose and communicate the value you deliver to clients and, in turn, more effectively price to receive a portion of that value.

Whether you’re a consultant, coach, marketing or branding professional, business advisor, attorney, CPA, or work in virtually any other professional services discipline, your content and technical expertise are not proprietary. What’s unique, though, is your experience and how you synthesize and deliver your knowledge. What’s special is your demeanor or the way you deal with your best-fit clients. What’s invaluable is how you deliver great value by guiding people through massive changes in their personal lives and in their businesses that bring them to a place they never thought possible.

The combination of all these elements is quite different for you compared to any other service provider in your industry. Therein lies your value, but it’s not the value you see. It’s the value your best-fit customers see in you.

If pricing your value feels uncomfortable or unfamiliar to you, this book will teach you why putting a price on the value your clients perceive and identify serves both them and you, and you’ll learn the factors involved in getting your price right.

The book is available at all major physical and online book retailers worldwide. Follow this link for further details.

Connect with John Ray:

Website | LinkedIn | Twitter

Business RadioX®: LinkedIn | Twitter | Facebook | Instagram

Strategic Analysis: Using Technology to Stay Adaptable E30

October 4, 2022 by Karen

Strategic Analysis Using Technology to Stay Adaptable feature

AZ TechCast

Strategic Analysis: Using Technology to Stay Adaptable E30

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Strategic Analysis: Using Technology to Stay Adaptable E30

In a constantly changing world, businesses must stay adaptable by performing periodic strategic analyses. Through this process, company leaders can review historical data to not only inform their long-term strategy but identify the technology solutions to stay ahead of the curve.

The September 2022 episode of the Arizona Technology Council’s AZTechCast podcast featured experts including Julie Gable, CEO and founder of BusinessWhys; Bob Interdonato, general manager at Lumen; and Melati Lee-Parker, founder and CEO of Macroscope Studios. These leaders joined Karen Nowicki, president and owner of Phoenix Business RadioX, and Bianca Buliga, director of marketing and communications at the Arizona Technology Council, in discussing how to successfully conduct strategic business analysis and prepare for an unpredictable business environment.

Throughout this hour-long episode, the panel of three experts convened at the Phoenix Business RadioX studio at MAC6 in Tempe to define what strategic business analysis looks like and explain why it’s important for companies of all sizes to get familiar with, particularly in today’s day and age. Although they all play a direct role in helping companies determine how to use technology to stay future-proof, each one has a distinct theory of change that set them apart from the others.

Macroscope Studios partners with companies and teams to Host, Facilitate, and Produce business retreats and off-sites, engineered with kindness and focused on value.

Modeled after the Nashville recording studio industry, MacroScope Studios offers their clients access to premium facilitation, IT Product Design and Development consulting, along with a suite of beautifully designed turn-key studios that accommodate teams from 2 – 100.

If you need help planning and running your next (or first) Board Retreat, Strategic Planning Meeting, Product and Sales Strategy Meeting, or Company Meeting, Macroscope Studios will give YOU time back and YOUR TEAM the tools they need to succeed.

Melati Lee-Parker started designing simple tools for herself back in the late 1900s to make her financial and actuarial analyst jobs easier. She then discovered the joy of sharing those tools and coded solutions with her teammates in workshops so they could all go to happy hour at 4pm.

The solutions got more complicated and the workshops got bigger until she moved from building solutions, to building and scaling Product Management organizations, which she most recently did at DaVita, leading Product Management, Product Operations, and Business Analysis teams.

Throughout Melati’s entire career, she found that facilitating collaborative sessions was a force multiplier in getting stuff done, and also her most favorite days at work – which led her to come up with the concept of making every day her favorite day at MacroScope Studios.

When she’s not designing kick-ass sessions for her clients, you can find her learning new 80’s power ballads on the piano or cooking her favorite Indonesian dishes for her family.

Connect with Melati on LinkedIn.

BusinessWhys is a woman-owned consultancy focused on helping their clients solve complex business problems and drive meaningful and sustained traction toward their goals.

All BusinessWhys consultants possess deep expertise as well as broad versatility that comes from working in strategic business and technical roles across industries with start-ups, mid-size, and Fortune 100 companies. They leverage industry-leading frameworks and relentlessly focus on the WHY to drive ROI.

Julie Gable brings over 20 years of IT and business consulting experience to her role as CEO and founder of BusinessWhys.

Passionate about innovative and accountable problem solving, she has a proven track record of helping companies drive meaningful and sustained traction toward their goals. In addition to her BusinessWhys responsibilities, she is a proud mother of two amazing girls and sits on multiple non-profit boards.

Julie is a firm believer that a diverse team is a strong team and is proud to have received awards from two separate publications for her commitment and contributions to recruiting and developing women into technical and leadership positions.

Follow BusinessWhys on LinkedIn.

Lumen is a multinational technology company that enables companies to capitalize on emerging applications and power the 4th Industrial Revolution (4IR). This revolution is redefining how we live and work, creating an unprecedented need for an advanced application delivery architecture—designed specifically to handle the complex and data-intensive workloads of next-gen technology and businesses.

We integrate network assets, cloud connectivity, security solutions and voice and collaboration tools into one platform that enables businesses to leverage their data and adopt next-generation technologies.

Lumen brings together the talent, experience, infrastructure and capabilities of CenturyLink, Level 3 and 25+ other technology companies to create a new kind of company—one designed specifically to address the dynamic data and application needs of the 4th Industrial Revolution.

Personal relationships are very important to me and that is true of my professional life. As Lumen’s General Manager of the Southwestern US region, my passion also includes my customers’ success.

Bob Interdonato works with companies from Arizona to Nevada and New Mexico. These areas are incredibly economically diverse, and Lumen has participated in the region’s massive growth with healthcare providers, major retailers, manufacturing and Nevada’s gaming and hospitality industries.

The recent pandemic has accelerated their evolutions within their business environments and how they serve their customers. My team helps them navigate those challenges and opportunities utilizing the Lumen Platform of Adaptive Networking, Edge Computing, Connected Security and Collaboration Services. Their success is our passion.

Businesses are passionate about what they do and what makes them unique. Our customers do not come to us looking for a specific piece of infrastructure, product, or service anymore. They are reimagining their businesses and want help with both strategy and implementation.

Together we focus on the most important aspects of their business, which is servicing their clients. Helping them envision the possibilities and showing them the roadmap to make it a reality requires sharing their passion.

Bob believes that in today’s ever-changing technology landscape, it is important to be nimble, fast, and agile. The Lumen Edge Platform enables that agility.

Follow Lumen on LinkedIn and Twitter.

About AZ TechCast

AZ TechCast is dedicated to covering innovation and technology in Arizona and beyond.

Through the art of connected conversation, AZ TechCast’s guests will share their expertise, success stories, news and analysis about the region’s leading startups, companies and emerging technologies, as well as the latest industry trends and critical issues propelling the state’s growing technology ecosystem.

About Your Hosts

Steve Zylstra serves as president and CEO of the Arizona Technology Council, a role he assumed in 2007. He is responsible for strategy, operations, finance and policy development. Zylstra is a vocal spokesman for the value technology can provide in raising social and economic standards in Arizona.

Zylstra serves on numerous councils, committees and boards, was named “Leader of the Year, Technology,” by the Arizona Capitol Times, and “Most Admired Leader” by the Phoenix Business Journal. In addition, he was awarded an honorary doctorate of science in technology from the University of Advancing Technology in Tempe, Ariz.

Zylstra earned a bachelor’s degree in automotive engineering technology from Western Michigan University.

Karen Nowicki is a successful author, speaker and the creator of Deep Impact Leadership™ and SoulMarks Coaching™. She is a two-time recipient of the prestigious national Choice Award® for her book and personal development retreat. Karen was crowned the first-ever “Mompreneur of the Year” Award in 2010 for the southwestern states. She was recognized for her leadership, business acumen, and work-life balance.

Karen has been an expert guest on regional TV and radio shows, including Fox Phoenix Morning Show, Sonoran Living, Good Morning Arizona, The Chat Room, and Mid-Day Arizona. She has been a regular contributor to many print and online magazines – publishing articles and blogs for business and education.

In addition to working with private coaching clients, Karen is also the Owner & President of Phoenix Business RadioX. The Business RadioX Network amplifies the voice of business – serving the Fortune 500,000, not just the Fortune 500. Phoenix Business RadioX helps local businesses and professional associations get the word out about the important work they’re doing to serve their market, profession, and community.

Of all the experiences Karen has had the privilege of participating in over her vast career, she shares that Phoenix Business RadioX is a pinnacle adventure!

Connect with Karen on LinkedIn and follow Phoenix Business RadioX on Facebook and Instagram.

Born in Phoenix, Arizona, Bianca Buliga is a trilingual first-generation American of Romanian ethnicity. A marketing professional with experience in both the nonprofit and for-profit sectors, Bianca currently works as Director, Marketing & Communications for the Arizona Technology Council.

Previously, Bianca worked as Marketing Communications Lead at Proctorio, a learning integrity platform that offers remote proctoring software ensuring exam integrity for learners around the world.

Bianca also worked as Senior Marketing Manager at SEED SPOT, a social impact incubator that educates, accelerates, and invests in impact-driven entrepreneurs creating market-based solutions to social problems. In January of 2020, Bianca was selected as an awardee of the Mandela Washington Reciprocal Exchange Program and traveled to the African island of Mauritius to run entrepreneurship programming for 15 impact-driven ecopreneurs on behalf of the U.S. State Department’s Bureau of Educational and Cultural Affairs.

Bianca has also completed comprehensive consulting projects for IBM, ESAN Business School, and the Peruvian government, and interned at the Arizona House of Representatives and U.S. Embassy in Bucharest, Romania.

Bianca earned her Bachelor’s degree in International Affairs from Northern Arizona University in 2014 and her Master’s degree in Global Affairs and Management from the Thunderbird School of Global Management in 2017. She is an avid reader, yogi, and world traveler always planning her next trip.

Connect with Bianca on LinkedIn.

About Our Sponsor

The Arizona Technology Council, Arizona’s only statewide organization serving the technology sector, fosters a climate of innovation to enhance technology in Arizona.

A trusted resource in strengthening Arizona’s technology industry, the Council proactively eliminates impediments that companies face, accelerates the entrepreneurial mindset in the state’s expanding innovation ecosystem, and works to create a destination for companies to be, thrive and stay.

Follow Arizona Technology Council on LinkedIn, Facebook, and Instagram.

Reimagining Work With Tim Creasey E101

April 28, 2022 by Karen

Reimagining-work-with-Tim-Creasey-feature

Phoenix Business Radio

Reimagining Work With Tim Creasey E101

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Reimagining Work With Tim Creasey E101

In this episode of Project Management Office Hours, PMO Joe chats with the Chief Innovation Officer of Prosci, Tim Creasey. Tim is a returning guest and while they discuss change management, much of the episode is focused on the future of work and reimagining work in our post-covid world.

Tim Creasey is an author, researcher, and change expert who focuses on the people side of change with process, wit and vigor. Tim’s work forms the foundation of the world’s largest body of knowledge on change management. His role as Chief Innovation Officer at Prosci gives him unparalleled insight into change management challenges, trends and futures.

One of the concepts Tim shared is the mindset of reentry or reimagining the workplace. He said, “even in April 2020, like reentry is you’re driving down 15, you get off the highway, get gas, you get back on 15, you reentered the road that you departed from. But the road we were on wasn’t going to be there even back in April 2020.” We are now reimagining what work will be like for us.

The concept of gathering has been lost in some respect as we’ve lived in a remote work environment. Tim shared, “Gathering matters. Even though we can do almost anything apart. Gathering matters. And so how are we going to be strategic, intentional, really thoughtful when we are able to share space and make the most of the time, we share space. And let’s not default to thinking we have to share space just because that’s the way we used to always do things.

Tim and PMO Joe continue their discussion about the future of work, reconnecting, technology and the digital revolution. Be sure to catch all the conversation and listen to the full episode: https://www.thepmosquad.com/podcasts/project-management-office-hours/episodes/2147725443

Connect with Tim:

Company Website – http://www.prosci.com

LinkedIn – https://www.linkedin.com/in/timcreasey/

To see the guest list for upcoming shows – https://www.thepmosquad.com/podcast

Thank you to THE PMO SQUAD and The PMO Leader for sponsoring this show.

The PMO Squad is a leading provider of PMO and Project Management services in the US. They assist clients building and improving PMOs, provide Project Management Consulting services, deliver custom Project Management Training and provide Project Management staffing services.
Learn more about The PMO Squad – www.thepmosquad.com

Where do PMO Leaders go for Information, Learning, Networking and Services? The PMO Leader community has “Everything You Need to Become a Great PMO Leader”. One PMO World, One Community!
Learn more about The PMO Leader – www.thepmoleader.com

Prosci is passionate about helping organizations build effective change capabilities. Prosci’s skilled facilitators and experienced advisors combine scientific principles and a focus on the people side of change to deliver superior training programs, maintain the world’s largest body of change management knowledge, and ensure exceptional customer experiences.

Tim Creasey is an author, researcher, and change expert who focuses on the people side of change with process, wit and vigor. Tim’s work forms the foundation of the world’s largest body of knowledge on change management.

His role as Chief Innovation Officer at Prosci gives him unparalleled insight into change management challenges, trends and futures. Tim’s background in economics gives him a data rich, analytic perspective.

Having spoken to hundreds of thousands of people around the globe, Tim is authentic, knowledgeable, and unassumingly funny. He enables audiences with valuable data and actionable information.

Follow Prosci on Facebook, Twitter and Instagram.

ABOUT PROJECT MANAGEMENT OFFICE HOURS SERIES

Project Management Office Hours is intended to provide Project Management professionals a place to drop in and discuss Success Stories, Best Practices, and Lessons Learned. Project Management Consultant Joy Gumz has shared with us, “Operations keep the lights on, strategy provides the light at the end of the tunnel, but project management is the train engine that moves the organization forward.”

Each of us has a unique story to tell, but collectively we share a message that organizations who embrace Project Management Best Practices perform better than those which don’t. Organizations which align Projects to Strategy perform better. Organizations with Engage Executive Sponsors deliver better results. Organizations which measure Project Management performance outperform those which don’t.

During our Project Management Office Hours, we hear directly from Industry leaders how to make an impact in our profession. How we, collectively, will Advance Project Management Best Practices, One Listener at a time!

ABOUT YOUR HOST

Joe Pusz started THE PMO SQUAD to bring real world PMO Leadership experience to the consulting space and to advocate for Project Management through his blog PMOJOE.com. The old saying is “Do what you love and you’ll never work a day in your life.” Following this mindset Joe left Corporate America in 2013 to start THE PMO SQUAD and work with fellow Natural Born Project Managers to advance Project Management Best Practices.

ABOUT OUR SPONSOR

THE PMO SQUAD focuses exclusively on PMO and Project Management consulting. Corporate America is full of Accidental Project Managers running projects who haven’t been trained to be PMs. To help solve this problem THE PMO SQUAD is on the Leading Edge with PMO As a Service. PMO As a Service allows our clients to focus on their respective core competencies while THE PMO SQUAD delivers Project Management expertise. Contact Joe at 678-591-7868. Follow The PMO Squad on LinkedIn, Twitter and Facebook.

Where do PMO Leaders go for Information, Learning, Networking and Services? The PMO Leader community has “Everything You Need to Become a Great PMO Leader”. One PMO World, One Community! Learn more about The PMO Leader – www.thepmoleader.com

E95 Bridging the Strategy-Execution Gap with Annmarie Curley

January 25, 2022 by Karen

Phoenix Business Radio

E95 Bridging the Strategy-Execution Gap with Annmarie Curley

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E95 Bridging the Strategy-Execution Gap with Annmarie Curley

In this episode of Project Management Office Hours, Annmarie Curley and PMO Joe discussed how a top-down and bottom-up approach is necessary to bridge the strategy-execution gap and establish environments where teams can be successful without burning out.

Annmarie shares how teams spend so much of their time reacting and firefighting that they are unable to devote any time to learning new tools or methods to change how they operate. “It becomes a vicious cycle that are nearly impossible to break out of, and results in team members who are stressed, overworked, and overwhelmed.”- Annmarie Curley

One major contributor Annmarie mentioned is the type of chaotic environment, she calls “duct tape leadership” — the patched-together systems that help teams meet short-term goals, at the cost of long-term stability and sustainability. The antidote to duct tape is intentional leadership– taking time to establish the conditions your team needs to succeed.

Organizations achieve their mission through projects — and the work that project teams accomplish is pivotal to the organization’s success. The project manager’s ability to lead the team and transformation is a critical element. However executive leaders also have a responsibility to set the stage for the team’s success, and to ensure that the work being executed aligns with the strategic priorities.

“Revisiting the Agile Manifesto led me to think about the Project Leader’s Manifesto. The work that a project leader does isn’t easy – they often are working under duress, and it can sometimes feel like pushing a boulder up a mountain. However, I firmly believe that to be effective, project managers have to lead rather than manage which is why I call the role project leader rather than project manager.” “Organizations achieve their mission through projects — and the work that project teams accomplish are pivotal to the organization’s success. Project Leader Manifesto focuses on people over process and placing attention on the power skills. ” -Annmarie

Connect with Annmarie:
Website: https://lnkd.in/enfMJ6XM
LinkedIn: https://lnkd.in/gQUHz4W
Twitter: https://lnkd.in/eFYh56Sp

Thank you to THE PMO SQUAD and The PMO Leader for sponsoring this show.

Learn more about The PMO Squad – www.thepmosquad.com

Where do PMO Leaders go for Information, Learning, Networking and Services? The PMO Leader community has “Everything You Need to Become a Great PMO Leader”. One PMO World, One Community!

Learn more about The PMO Leader – www.thepmoleader.com

Annmarie Curley launched Newgrange IT Consulting, a management consulting business, in 2010 to help businesses accelerate their mission by effectively executing their strategy.

Her vision is that executives and their teams are aligned in real-time as strategy is being planned and executed, that leaders throughout the organization are empowered to develop strong, collaborative teams and establish environments where those teams can succeed, and that leaders and teams have the necessary project management and leadership skills to succeed in their role.

The Newgrange team assists clients by leading and supporting teams through projects to realize strategic objectives while optimizing the ROI from the investment, by galvanizing Project Leaders to elevate their performance leading their teams and projects to improve outcomes and accelerate results and by developing highly collaborative teams, creating environments where they can successfully execute their organization’s mission.

Annmarie Curley has over 20 years’ experience managing global teams and complex projects across financial, healthcare, Higher Education, and IT consulting services sectors. She has a track record of focusing on high-risk areas of a project or program, realigning projects that need rescuing, and delivering improved processes and technical solutions that result in tangible business value.

She is passionate about helping clients develop a culture of delivering the right results for their organization by aligning their strategy with execution and building strong collaborative teams to ensure that the initiative will succeed. She empowers leaders to step into their own leadership potential and establish environments where their teams can be successful through her project leadership and coaching programs.

Originally from Ireland, Annmarie moved to Vermont in 2006 after spending 10 years in New York City. She enjoys all the outdoors activities that Vermont has to offer and can be found on the ski slopes with her family in the winter and hiking and boating on the lake in the summer!

Annmarie has a BSc in Applied Computing from University of Ulster, Ireland. She holds a Project Management Professional (PMP) credential from the Project Management Institute, the SAFe Scrum Master (SSM) credential and Leading Safe Agilist (SA) credential from Scaled Agile.

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E86 Understanding Change Management with Tim Creasey

September 8, 2021 by Karen

Phoenix Business Radio

E86 Understanding Change Management with Tim Creasey

00:00 / 58:09

E86 Understanding Change Management with Tim Creasey

In this episode of Project Management Office Hours, Tim Creasey joins PMO Joe to discuss Change Management, ADKAR, Prosci, and the Boston Red Sox.

“My personal AHA! is to help people see change. The challenges of change is unlockable because most of the time I think we have the answers within and how do we see the challenges in front of us is something that we can unlock.” -Tim Creasey

PMO Joe and Tim talk about using complimentary disciplines with a common objective. Project Management and Change Management are complementary in nature in terms of aligning on the fact that we’re both here to land this change to the best value to the organization. Tim suggests that if we agree on the horizon, change management and project management are expected allies, or expected collaborators in that journey.

“Project management prepares the solution for the organization. Change management prepares the organization for the solution.”

Thank you to THE PMO SQUAD and The PMO Leader for sponsoring this show.
Learn more about The PMO Squad – www.thepmosquad.com
Learn more about The PMO Leader – www.thepmoleader.com

Having spoken to hundreds of thousands of people around the globe, Tim is authentic, knowledgeable, and unassumingly funny. He enables audiences with valuable data and actionable information.

Connect with Tim on LinkedIn and follow Prosci on Facebook, Twitter and Instagram.

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Leadership Strategies for the Virtual World E12

April 1, 2021 by Karen

AZ TechCast

Leadership Strategies for the Virtual World E12

00:00 /

Leadership Strategies for the Virtual World E12

Without question, the pandemic suddenly and dramatically upended the working world, creating unanticipated business and leadership challenges. The rapid shift to remote work brought on countless challenges for organizations. The inability to bring external and internal stakeholders together in person for the foreseeable future adds more difficulty to decision-making and increases the potential for conflict.

During the ongoing crisis, senior leaders must rethink key decision-making processes in order to enhance trust, transparency and teamwork. More than ever, leaders must be attuned to the needs of their businesses, their workforce and other key partners and stakeholders, even though the stresses in their own lives may have increased during the pandemic.

Moderated by Phoenix Business RadioX, a distinguished panel of leadership experts from jdh Insights, Michael Beach Consulting and Andy Maurer Consulting joined Arizona Technology Council for an engaging discussion on best practices to deal with toxic stress, as well as strategies to improve the quality and impact of leadership while working virtually in these turbulent times.

In times of change and disruption, strong leaders are needed for business continuity. Because working effectively in a virtual environment requires a high level of independence, business leaders not only have to elevate their communication skills to connect personally with team members, they must also tap into emotional intelligence.

Andy Maurer Leadership Consulting coaches the world’s highest-level executives, CEOs, leaders, founders and entrepreneurs

Andy Maurer is a keynote speaker and an emotional wellness coach for leaders. He has a background as a licensed therapist specializing in leadership, trauma, and emotional health.

With a background as a licensed therapist specializing in leadership, trauma and emotional health, Maurer utilizes cutting-edge neuroscience and performance research, paired with therapeutic best practices and strategies to help high-performance leaders, CEOs, founders and entrepreneurs operate at a higher caliber and in a healthy and sustainable way within their life, work and relationships.

After years of working with leaders, Maurer has come to believe that any leader can change the world, but only whole and emotionally healthy leaders are empowered to change it for the better.

Connect with Andy on LinkedIn and Facebook.

jdh Insights, LLC provides coaching and consulting services focused on cultivating leadership excellence and creating extraordinary employee experiences resulting in high performance organizations.

Visit https://jdhinsights.com to learn how jdh Insights can help your company leverage its greatest assets…their humans.

Joani Hibdon is the principal owner of jdh Insights, LLC. Hibdon has more than 20 years of experience as a human resources leader responsible for leading all facets of human resources in a variety of global organizations.

Cultivating cultures where people thrive is what Hibdon is passionate about. She has gained the reputation of being a trusted advisor, coach and valuable business partner. Through executive coaching, Hibdon helps leaders discover the best version of themselves, allowing them to exceed their potential and feeling fulfilled in their lives.

The impact of executives and leaders who experience personal transformation creates high-performing cultures. Her experience in this area has proven that with the right leaders, teams and individuals achieve extraordinary performance results. Her ability to listen to others and share critical insights is essential for human and business results.

Hibdon has spent her career leading various human resource functions, working across diverse global industries including financial, cable, food services, software and telecommunications.

In addition to having expertise in executive coaching and leadership development, Hibdon knows how to align business strategy with human performance, create organizational and team effectiveness, and lead change management efforts. Joan believes that making an investment in people has a direct correlation to being a competitive differentiator for companies in their industry marketplace.

Companies Hibdon has worked for include Level 3 Communications, tw telecom, Webroot Software, JD Edwards, Oracle, Reiss Media and Time Warner Cable.

Hibdon graduated from the University of Phoenix with a Bachelor’s degree in Business Management. She holds several certifications in Leadership Coaching and Team Effectiveness.

Connect with Joani on LinkedIn, Facebook, Twitter and Instagram.

Michael Beach Coaching & Consulting sharpens the leadership abilities of C-Suite Executives, leadership teams and emerging leaders. As Certified Professional Business Coaches with decades of business experience and seasoned leadership acumen, the company equips your leaders and emerging leaders to understand and leverage their strengths and to develop new leadership capabilities.

Focusing on leadership development, emotional intelligence, communications excellence, and other disciplines, Michael Beach Coaching & Consulting have successfully led teams in organizations big and small, from Fortune 500 companies to start-ups.

Fast-growth companies rely on Michael Beach Coaching & Consulting to help them maximize opportunities to grow business quickly and profitably, serving their customers in a game-changing way.

Linda Drake is a seasoned leadership coach and business consultant for C-level, senior and emerging leaders. She has a focus on individual and team development and breakthrough results. Her clients appreciate her keen insights as she brings large company executive experience and deep understanding of deliverables and team management for global clients and supplier companies.

Drake’s coaching engagements with CEOs, entrepreneurs, and senior executives represent multiple disciplines both domestic and international including health care, tech sectors, insurance, advertising, banking and public relations.

Drake is the recipient of numerous state and national awards, including Entrepreneurial Woman of the Year, the Philadelphia Business Journal Women of Distinction Award, Ernst & Young’s Delaware Valley Entrepreneur of the Year, and the coveted Pioneer Award from PACE, the Professional Association for Customer Engagement.

Linda also won the Women Impacting Public Policy (WIPP) Member of the Year Award for leadership as Membership Chair.

Connect with Linda on LinkedIn.

About AZ TechCast

AZ TechCast is dedicated to covering innovation and technology in Arizona and beyond.

About Your Hosts

Zylstra earned a bachelor’s degree in automotive engineering technology from Western Michigan University.

Of all the experiences Karen has had the privilege of participating in over her vast career, she shares that Phoenix Business RadioX is a pinnacle adventure!

Connect with Karen on LinkedIn and follow Phoenix Business RadioX on Facebook and Instagram.

About Our Sponsor

The Arizona Technology Council, Arizona’s only statewide organization serving the technology sector, fosters a climate of innovation to enhance technology in Arizona.

Follow Arizona Technology Council on LinkedIn, Facebook, and Instagram.

E75 The History of International Project Management Day with Frank Saladis

March 24, 2021 by Karen

Phoenix Business Radio

E75 The History of International Project Management Day with Frank Saladis

00:00 / 1:01:52

E75 The History of International Project Management Day with Frank Saladis

Do you know the history of International Project Management Day? How do you describe your career as a Project Manager? Have you ever sung the Project Management Blues? In this episode Frank Saladis PMI Fellow and the Father of International Project Management Day shares his story and the many lessons learned during his long storied career.

Frank chats with PMO Joe about the origins of IPM Day and how it has progressed over the years. Frank shares this thoughts and backstory for the books and articles he has written. We also hear the humorous story behind The Project Management Blues, a song Frank has recorded.

Frank has been involved with PMI for several years and has run the NYC chapter for years. He was one of the early PMPs and has vast experience to help individual PMs be technically credible while not being a domain expert.

Listen to the full episode to hear more of our discussion about project management careers, positive leadership, organizational change management, and life in New York City during the covid pandemic.

Visit Frank Saladis – https://www.linkedin.com/in/frank-saladis-pmp-pmi-fellow-4aa226/

Subscribe to Project Management Office Hours to play all prior episodes and upcoming guests by visiting www.projectmanagementofficehours.com.

Thanks to our sponsors The PMO Squad and The PMO Leader.

Learn more about The PMO Squad visit www.thepmosquad.com
Learn more about The PMO Leader visit www.thepmoleader.com

Blue Marble Enterprizes Inc. provides consulting and training in project management, leadership, organizational change management, and customized programs designed specifically to meet client needs.

Frank P. Saladis, PMP, PMI Fellow is a Consultant, Instructor, a motivational speaker and an author within the discipline of project management. He holds a Masters Certificate in Commercial Project Management from GWU and is a graduate of the Project Management Institute Leadership Masters Class.

He has held several positions within PMI including President of the NYC Chapter, President of the Assembly of Chapter Presidents and Chair of the Education and Training SIG. He is the author of 12 published books and is the originator of International Project Management Day.

Mr. Saladis was recognized as PMI Person of the Year in 2006, PMI Fellow in 2013 and received the PMI Distinguished Contribution Award in October 2015.

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E72 Understanding Design Thinking with Bruce Gay

February 9, 2021 by Karen

Phoenix Business Radio

E72 Understanding Design Thinking with Bruce Gay

00:00 / 58:57

E72 Understanding Design Thinking with Bruce Gay

Are you familiar with Design Thinking? Are you utilizing Design Thinking to run your projects? In this episode we chat with Bruce Gay, Founder of Astrevo to understand the fundamentals and benefits of Design Thinking as well as touching on several other topics.

Bruce is a leader in the PM Industry and is an active community builder. He is a PMI Volunteer with PMI Pittsburgh, leads a Healthcare PMO, teaches part time at Norwich University and started his own firm, Astrevo.

In our discussion Bruce shares that Design Thinking allows groups of people to take time and look at their customers needs to deeply understand a problem and to start to brainstorm and down select solutions to solve those problems. The benefit to using Design Thinking is you get closer to your customer’s needs and pain points to help you identify defects earlier in the process which is less expensive than defects found later in the process.

We also hear Bruce’s perspective on trends in the industry and a few of his favorite books he recently read. We also learn about Bruce’s Project Management Insights monthly list of updates and insights within our industry.

To subscribe to Bruce’s Project Management Insights visit www.brucegay.com/signup.
To learn more about Astrevo visit www.astrevo.com
To connect with Bruce on LinkedIn visit – https://www.linkedin.com/in/brucegay/

Thanks to our sponsor THE PMO SQUAD. Visit www.thepmosquad.com to learn to Empower People to Deliver Results and assist your PMO as you evolve in the new post-COVID business world.

Check out all prior episodes and upcoming guests by visiting www.projectmanagementofficehours.com.

UPMC Enterprises is the commercialization arm of UPMC, a Pittsburgh-based health care provider and insurer. As a healthcare innovation lab, UPMC Enterprises invests in two core areas: translational science (which conducts laboratory-to-human research, applying research to human subjects) and technology solutions to empower both medical professionals and patients. Since 2018, UPMC Enterprises has launched 5 companies, supported 30 internal research projects, and invested in a variety of healthcare-related companies.

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Astrevo was formed out of a desire to share knowledge of practical problem-solving approaches that managers can deploy with their teams to better understand customer needs and achieve success. Astrevo provides training, coaching, and consultation services to help teams focus on what is important: less time managing projects, more time focusing on outcomes and customers.

What makes Astrevo unique? Its 3 key principles:

(1) Experiential Learning – Embracing a growth mindset supported in hands-on learning.
(2) Creativity – Tackling problems from different perspectives and with new techniques.
(3) Collaboration – Working with others to solve hard problems.

Bruce Gay, PMP, helps individuals improve their project management skills, become better leaders, and achieve professional greatness. He has over two-and-a-half decades worth of experience managing large, complex programs and customer relationship across multiple industries. In his current role, Bruce manages a PMO and is responsible for operational and delivery excellence for a 100+ person R&D organization comprised of software engineers, product managers, machine learning and NLP scientists, security experts, and cloud engineers. For the past 15 years, Bruce managed product teams that incorporated UX Design and Design Thinking methodologies into their product development processes.

Bruce’s public speaking experience includes presenting at both regional and international professional conferences such as PMI Global Conference (Chicago, Los Angeles, and Philadelphia) and PMI EMEA Congress in Dublin, Ireland and LearnFest Caribbean in Jamaica. Bruce is an adjunct professor for Norwich University (Northfield, VT) teaching courses in a Project Management certificate program. Bruce creates and delivers educational courses and workshops that help students grow as leaders. Bruce received a Master’s in International Affairs from The George Washington University and has been a certified Project Management Professional (PMP) since 2005.

Currently, Bruce lives in Pittsburgh, PA with his wife, two daughters, and his dog. Bruce is an active volunteer with the PMI Pittsburgh chapter and is their Director of Corporate Sponsorship. Bruce shares his experiences and ideas around Design Thinking and project management on twitter: @brucegay and on his website: www.brucegay.com.

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