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Jacqueline Grant, The Management Academy

July 15, 2020 by John Ray

Jacqueline Grant
North Fulton Business Radio
Jacqueline Grant, The Management Academy
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Jacqueline Grant

Jacqueline Grant, The Management Academy (North Fulton Business Radio, Episode 258)

Jacqueline Grant joins host John Ray to discuss why now is a great time for experienced corporate professionals to start their own consulting business, how to determine what consulting services you can offer, and much more. “North Fulton Business Radio” is produced virtually by the North Fulton studio of Business RadioX® in Alpharetta.

The Management Academy

The Management Academy offers client assessment, individual achievement plans, individualized coaching, one-on-one tutoring, coaching and consulting,

They offer coaching in:

  • Project Management
  •     PMP & CAPM
  •     Scrum & Agile
  •     Risk Management
  • Business & Marketing Management
  •     Sales & Marketing
  • Information Technology Management, and
  • Healthcare Information Management

The Project Management Office (PMO) has a team of Subject Matter Expert Consultants who contribute to client projects with detail-oriented professionalism. Consultants specialize in the areas of IT,  Construction, Engineering, Product Development, Marketing, Real Estate, Healthcare, Corporate Communications, Talent Acquisition, Business Development, Entrepreneurship, ​​​​​​​and many more. They have extensive experience in project management, business development, process improvement, technology infrastructure and career coaching strategies. They can design a step-by-step, cost-effective plan for clients to achieve optimum ongoing productivity for career planning and professional development.

To learn more, visit the company website.

Jacqueline Grant, MBA, PMP, SMC, SPOC, SCT, AEC, SCMS-P, SCCS-P

Ms. Jacqueline Grant is Founder & Director of The Management Academy, LLC (TMA) and its subsidiary, the Women’s Consulting Business Summit. Her company serves entrepreneurs, small and large businesses, providing full circle business management consulting and professional development programs, courses, workshops and seminars. The focus of TMA is to provide its clients with current project management, business, marketing, leadership, career development courses and activities, to promote personal growth and professional advancement.

As a professional trainer, speaker, author and certified Project Management Professional (PMP), Jacqueline’s passion and enthusiasm for empowerment and life-long learning are the key elements which make her effective with her clients. She is the author of the upcoming, “Start Your Consulting Business NOW!” as well as “What to Expect When Taking the PMP Exam” and “Where are the Risks in Your Organization?” Ms. Grant serves on the Advisory Board of Gwinnett Technical College’s Business Division. She also successfully served a two-year term as a leadership board member of Project Management Institute (PMI) Atlanta Chapter, where she was the VP of Professional Growth.

Ms. Grant possesses over 20 years of experience working with several national non-profit organizations and substantial for-profit corporations, previously having worked as Director of Marketing for a New York based HMO, Consultant for the National Headquarters of the Girl Scouts of the USA and as Executive Director of a regional YMCA, where she was responsible for 13 locations.

Ms. Grant has provided business management and project management training to employees of the corporate headquarters of Home Depot, Chick-fil-A, Coca Cola, as well as ATT, Verizon, and HP, to name a few. She has an extensive background in corporate communications, marketing, public relations, sales, and business development, across a number of business verticals. Her expertise lies in the areas of strategic development, recruitment, community development, vendor relations, and budget development/administration. This skill set has successfully achieved significant corporate goals and objectives, which increased profitability and visibility for a variety of businesses.

Ms. Grant is a graduate of Syracuse University, with a bachelor’s degree in Psychology and a minor in Communications. She is also a graduate of Capella University, with a Masters in Business Administration. She specialized with a double major in Project Management and Information Technology Management and earned a “Graduate with Distinction” honor. Ms. Grant is married with two children.

Point of Contact for Jacqueline Grant

Company website

LinkedIn

Twitter

Questions/Topics Discussed in this Show

  • How to use the knowledge and experience you already have to start your online consulting business
  • Transitioning successfully through job loss by taking control of your time, dollar & destiny
  • What has always been on your heart or mind to do… someday? Today is that day!
  • How to determine what you can offer the world as your own business venture
  • How to position your knowledge and expertise as an authority for your new business
  • How to REALLY network in today’s online environment
  • How to fill the gaps in your own knowledge or business with your sphere of influence members
  • What’s your WHY and how to use it to generate business

North Fulton Business Radio” is produced virtually from the North Fulton studio of Business RadioX® in Alpharetta. You can find the full archive of shows by following this link. The show is available on all the major podcast apps, including Apple Podcasts, Spotify, Google, iHeart Radio, Stitcher, TuneIn, and others.

Renasant Bank has humble roots, starting in 1904 as a $100,000 bank in a Lee County, Mississippi, bakery. Since then, Renasant has grown to become one of the Southeast’s strongest financial institutions with over $13 billion in assets and more than 190 banking, lending, wealth management and financial services offices in Mississippi, Alabama, Tennessee, Georgia and Florida. All of Renasant’s success stems from each of their banker’s commitment to investing in their communities as a way of better understanding the people they serve. At Renasant Bank, they understand you because they work and live alongside you every day.

Tagged With: authority, consulting, consulting business, Jacqueline Grant, John Ray, network, North Fulton Business Radio, online consulting business, The Management Academy, women's consulting business

Kevin Hill, Igigo Communications

July 13, 2020 by John Ray

Igigo Communications
North Fulton Business Radio
Kevin Hill, Igigo Communications
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Igigo Communications
Kevin Hill, Igigo Communications

Kevin Hill, Igigo Communications (North Fulton Business Radio, Episode 257)

Kevin Hill of Igigo Communications joins host John Ray to discuss live streaming and why businesses and other organizations should be utilizing this fast growing medium. “North Fulton Business Radio” is produced virtually by the North Fulton studio of Business RadioX® in Alpharetta.

Igigo Communications

Igigo Communications specializes in helping individuals and organizations live stream  content to their audiences.  Demystifying the process of live streaming and explaining their options, Igigo offers affordable solutions to connecting live content with viewers. There are differences between being “in the room” and watching content live online.  Igigo works with their clients to understand those differences. They built a webcast that is informative and keeps  online viewers engaged.

Live streaming tech working hard monitoring stream.

Streaming technology and equipment are ever changing and Igigo keeps up with that change.  Using industry best practices, they keep their clients “live” and in front of their audience. Their team of technicians are knowledgeable, friendly and use only professional production gear to give a client’s content the quality it deserves.

They are experts in multi-channel live streaming and professional video production. Over ten years of online streaming experience and twenty plus years of video production experience has made Igigo a company clients can count on to deliver on their next project.

Whether  in the Atlanta area, Southeast region, United States or International, Igigo can bring organizations,  clients, followers and audiences together through streaming online.

Kevin Hill, President and Founder, Igigo Communications, Inc.

Kevin founded Igigo Communications, Inc. after an award-winning career in television news where he wore many hats from a videographer and editor, to a live operations technician and producer for more than 15 years. His love for live events drew him to live streaming, where he can use his problem-solving abilities to broadcast content to the masses.

Kevin has worked on streaming projects for Fortune 500 companies to micro-businesses. His passion for video production, technical knowledge and creativity has kept him in high demand as a consultant with a wealth of knowledge on all aspects of live video production.

Point of Contact for Kevin Hill

Company website

LinkedIn

Facebook

Twitter

Instagram

Questions/Topics Discussed in this Show

  • What is live streaming?
  • Kevin’s experience in television news and deep live streaming experience
  • How can live streaming help a business or organization?
  • How has Covid-19 changed the environment for live streaming?
  • What is the different between video conferencing (such as Zoom) and live streaming?
  • What is a virtual event?
  • Tips for live streaming
  • How should a person look for when choosing a live stream provider?
  • Where do you think the future is headed for live streaming?
  • “With the internet and faster speeds, anyone can broadcast and get as big of an audience as the biggest networks around today.”

North Fulton Business Radio” is produced virtually from the North Fulton studio of Business RadioX® in Alpharetta. You can find the full archive of shows by following this link. The show is available on all the major podcast apps, including Apple Podcasts, Spotify, Google, iHeart Radio, Stitcher, TuneIn, and others.

Renasant Bank has humble roots, starting in 1904 as a $100,000 bank in a Lee County, Mississippi, bakery. Since then, Renasant has grown to become one of the Southeast’s strongest financial institutions with over $13 billion in assets and more than 190 banking, lending, wealth management and financial services offices in Mississippi, Alabama, Tennessee, Georgia and Florida. All of Renasant’s success stems from each of their banker’s commitment to investing in their communities as a way of better understanding the people they serve. At Renasant Bank, they understand you because they work and live alongside you every day.

Tagged With: Igigo Communications, John Ray, Kevin Hill, live streaming, North Fulton Business Radio, producer, television, television news, video conferencing, video production, videographer, virtual event

Alicia Butler Pierre, Equilibria, Inc.

July 9, 2020 by John Ray

Alicia Butler Pierre
North Fulton Business Radio
Alicia Butler Pierre, Equilibria, Inc.
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Alicia Butler Pierre

Alicia Butler Pierre, Equilibria, Inc.  (North Fulton Business Radio, Episode 255)

Alicia Butler Pierre joins host John Ray to discuss how vital business infrastructure is to a fast growing company, how customer experience is directly connected to the back office, the myth of the solopreneur, and much more. “North Fulton Business Radio” is produced virtually by the North Fulton studio of Business RadioX® in Alpharetta.

Alicia Butler Pierre, Founder and CEO, Equilibria, Inc.

Alicia Butler PierreAlicia Butler Pierre is the founder and CEO of Equilibria, Inc., a 15-year-old operations management firm. She specializes in increasing bandwidth for fast-growing organizations via business infrastructure. Alicia has a B.S. in Chemical Engineering from Louisiana State University, an MBA from Tulane University, and a Lean Six Sigma Black Belt certification. Combined, her content has over three-quarters of a million views across various online platforms.

Alicia hosts the weekly Business Infrastructure: Curing Back Office Blues podcast which recently celebrated its 100th episode. She’s also the author of the 2x Amazon bestseller, Behind the Façade: How to Structure Company Operations for Sustainable Success. Committed to doing the right things the right way, Alicia’s mantra is “to leave it better than you found it.”

Point of Contact for Alicia Butler Pierre

Company website

LinkedIn Profile

Twitter

Facebook

Questions/Topics Discussed in this Show

  • What is Business Infrastructure?
  • How business infrastructure and customer experience are intertwined
  • How has your business changed as a result of COVID-19?
  • Why do you say business infrastructure is a blessing and a curse?
  • The myth of the solopreneur
  • What home office setup tips do you have for people working from home for the first time?
  • Alicia’s book and her podcast

North Fulton Business Radio” is produced virtually from the North Fulton studio of Business RadioX® in Alpharetta. You can find the full archive of shows by following this link. The show is available on all the major podcast apps, including Apple Podcasts, Spotify, Google, iHeart Radio, Stitcher, TuneIn, and others.

Renasant Bank has humble roots, starting in 1904 as a $100,000 bank in a Lee County, Mississippi, bakery. Since then, Renasant has grown to become one of the Southeast’s strongest financial institutions with over $13 billion in assets and more than 190 banking, lending, wealth management and financial services offices in Mississippi, Alabama, Tennessee, Georgia and Florida. All of Renasant’s success stems from each of their banker’s commitment to investing in their communities as a way of better understanding the people they serve. At Renasant Bank, they understand you because they work and live alongside you every day.

Tagged With: Alicia Butler Pierre, business infrastructure, customer experience, Equilibria, Equilibria Inc., home office, home office setup, John Ray, North Fulton Business Radio, Solopreneur

Ken Davis, Renasant Bank

July 8, 2020 by John Ray

North Fulton Business Radio
North Fulton Business Radio
Ken Davis, Renasant Bank
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Ken Davis Renasant BankKen Davis, Renasant Bank (North Fulton Business Radio, Episode 254)

During the PPP loan application crush, Renasant Bank took a community approach, accepting and approving loan applications from both current customers and non-customers alike. By serving their community in a crisis, Ken Davis and his team endeared themselves to scores of business owners. Ken joined the show to discuss this work and how it reflects Renasant’s long-held philosophy of service. The host of “North Fulton Business Radio” is John Ray, and the show is produced virtually by the North Fulton studio of Business RadioX® in Alpharetta.

Ken Davis, Renasant Bank, North Georgia Region Community & Business Banking President

Ken Davis has 30+ years of experience in the finance and banking industry. After graduation from college and serving six years in the U.S. Army, Ken returned to his hometown of Atlanta to begin his banking career. Prior to joining Renasant Bank, Ken served as an executive banker at other regional banks with responsibility to increase both commercial and consumer loan and deposit share in North Metro Atlanta. Davis earned a Bachelor of Arts degree from Wake Forest University and is a graduate of the American Bankers Association Stonier Graduate School of Banking.

Active in the community, Ken is a member of the Rotary Club of Roswell and serves as President of Roswell Economic Development & Tourism, Inc. In addition, he currently serves on the Board of Directors for the North Fulton Community Charities and the Gwinnett Chamber of Commerce. He has served as past Chairman of the Board of Directors of the Greater North Fulton Chamber of Commerce and is a graduate of Leadership Gwinnett.

He has served on the boards of Georgia Ensemble Theatre, North Metro Miracle League, March of Dimes of North Fulton, the Ed Isakson Alpharetta YMCA and the Chattahoochee Nature Center.

Ken and his wife, Miriam, have three grown daughters and two grandchildren.

Renasant Bank

Thirty years before Elvis Presley’s birth put Tupelo, Mississippi, on the map, a group of prominent businessmen from Lee County joined together to form The Peoples Bank & Trust Company, which would one day become Renasant Bank. Through perseverance, leadership, and commitment to their communities, Renasant Bank has withstood the Bankers’ Panic of 1907, the 1929 National Bank Holiday” along with many economic cycles. In 2010 and 2011, Renasant acquired Crescent Bank and Trust of Jasper and American Bank and Trust of Roswell through FDIC banking transactions. This gave Renasant 13 locations in the North Georgia and suburban Atlanta markets. In 2016, Renasant acquired KeyWorth Bank and in 2018 Renasant acquired Brand Bank.

Today, Renasant Bank has 30 branches in North Georgia and more than $3 Billion in assets. Renasant operates more than 200 locations in Mississippi, Alabama, Tennessee, Georgia and Florida and has approximately $13.9 Billion in assets. Their vision is to be the financial services advisor and provider of choice in each community they serve.

Point of Contact for Ken Davis

Company website

Email

Questions/Topics Discussed in this Show

  • Overview of Renasant Bank and its Georgia operations
  • Ken’s role as President of North Georgia
  • PPP loan program and Renasant’s community banking philosophy in that program
  • Across the company, Renasant funded 10,5000 PPP loan apps totaling $1.3 billion (as of June 22)
  • This amount represents roughly 10% of the assets of the entire company.
  • PPP loan forgiveness
  • The community banking approach taken by this large regional bank
  • Ken’s advice for business owners now

North Fulton Business Radio” is produced virtually from the North Fulton studio of Business RadioX® in Alpharetta. You can find the full archive of shows by following this link. The show is available on all the major podcast apps, including Apple Podcasts, Spotify, Google, iHeart Radio, Stitcher, TuneIn, and others.

Renasant Bank has humble roots, starting in 1904 as a $100,000 bank in a Lee County, Mississippi, bakery. Since then, Renasant has grown to become one of the Southeast’s strongest financial institutions with over $13 billion in assets and more than 200 banking, lending, wealth management and financial services offices in Mississippi, Alabama, Tennessee, Georgia and Florida. All of Renasant’s success stems from each of their banker’s commitment to investing in their communities as a way of better understanding the people they serve. At Renasant Bank, they understand you because they work and live alongside you every day.

Tagged With: banking, community banking, community service, John Ray, Ken Davis, Kenneth E. Davis, North Fulton Business Radio, North Georgia Region, PPP loan forgiveness, PPP loans, regional bank, renasant bank, small business

Mark Stiving, Impact Pricing

July 7, 2020 by John Ray

Mark Stiving
North Fulton Business Radio
Mark Stiving, Impact Pricing
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Mark Stiving

Mark Stiving, Impact Pricing (North Fulton Business Radio, Episode 253)

Mark Stiving, Impact Pricing, joins host John Ray to discuss his lifelong fascination with pricing, using what he calls “the value table,” placing a value on intangibles, and much more. If pricing is your problem (and Mark says for just about every company, it is), then this show is for you. “North Fulton Business Radio” is produced virtually by the North Fulton studio of Business RadioX® in Alpharetta.

Mark Stiving, Chief Pricing Educator, Impact Pricing

Mark Stiving has a Ph.D. in Pricing, wrote a book on pricing, taught pricing at Ohio State, led pricing initiatives at two major semiconductor companies, has blogged on pricing since 2010, has a podcast on pricing, and currently teaches and mentors on pricing. You could say Mark knows pricing.

Mark is an educator at heart and a pricing enthusiast by education and experience. While teaching pricing, he realized the key problem is companies don’t understand value, what it is and how much they deliver to their customers.

For over 25 years he has studied, led and coached businesses through the lens of pricing, a radically different approach from other business experts. He knows that every person inside your company affects the price a buyer is willing to pay. The prices you achieve ultimately indicate how well the entirety of your company operates.

Mark has driven company-wide pricing initiatives worth hundreds of millions of dollars in incremental profit. He started and sold three companies, improving his championship pricing skills in each one.

Mark’s passion is teaching the power of pricing. He evangelizes pricing at major conferences and has conducted over 400 days of corporate training around the globe. Mark’s Price class maintains a net promoter score (NPS) of 81, higher than Apple’s.

Mark also writes about pricing. His book, Impact Pricing: Your Blueprint for Driving Profits, is a highly readable and practical manual (4.9 stars on Amazon).

Mark will change the way you and your team think about pricing and business as a whole.

Point of Contact for Mark Stiving

Company website

Champions of Value (Online Community)

Impact Pricing podcast

LinkedIn

Questions/Topics Discussed in this Show

  • How Mark got started in pricing
  • The purpose of Mark’s firm:  education on value and pricing
  • pricing and value for B2B vs. B2C companies
  • Value table:  Problem, Solution, Result, Value
  • How to place a dollar value on intangible value (using LinkedIn Sales Navigator as an example)
  • Why companies should be talking about problems and results vs. solutions
  • “Value capture gap”
  • Characteristics of a company which has a pricing problem
  • Customer segmentation and price segmentation
  • What is a value conversation?
  • Most companies are not equipped to have a value conversation
  • Value based pricing
  • Pricing in a pandemic
  • Creating a “culture of value” in a company
  • Subscription pricing

North Fulton Business Radio” is produced virtually from the North Fulton studio of Business RadioX® in Alpharetta. You can find the full archive of shows by following this link. The show is available on all the major podcast apps, including Apple Podcasts, Spotify, Google, iHeart Radio, Stitcher, TuneIn, and others.

Renasant Bank has humble roots, starting in 1904 as a $100,000 bank in a Lee County, Mississippi, bakery. Since then, Renasant has grown to become one of the Southeast’s strongest financial institutions with over $13 billion in assets and more than 190 banking, lending, wealth management and financial services offices in Mississippi, Alabama, Tennessee, Georgia and Florida. All of Renasant’s success stems from each of their banker’s commitment to investing in their communities as a way of better understanding the people they serve. At Renasant Bank, they understand you because they work and live alongside you every day.

Tagged With: B2B pricing, culture of value, customer segmentation, Impact Pricing, John Ray, LinkedIn Sales, Mark Stiving, North Fulton Business Radio, price segmentation, pricing, subscription pricing, value, value based pricing, value capture gap, value pricing, value table

Cordelia Blake, Koala Commerce

July 6, 2020 by John Ray

Koala Commerce
North Fulton Business Radio
Cordelia Blake, Koala Commerce
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Koala Commerce

Cordelia Blake, Koala Commerce (North Fulton Business Radio, Episode 252)

Koala Commerce CEO Cordelia Blake joins host John Ray to discuss both mistakes and success stories of brands selling on Amazon. Cordelia explains the problem in navigating the “unwritten rules” for Amazon merchants and much more. It’s “must listen” for anyone selling on Amazon. “North Fulton Business Radio” is produced virtually by the North Fulton studio of Business RadioX® in Alpharetta.

Cordelia Blake, CEO, Koala Commerce

Cordelia Blake has been a successful business owner in the fields of technology and e-commerce for over 20 years. Her diverse skill set spans systems administration, web development, training, training development, customer service, and e-commerce. She started her own e-commerce product selling company in 2013. She also consults with businesses on Amazon strategy, is a public speaker, community leader, and teacher.

She is a partner at Koala Commerce in e-commerce product development, sales and consulting and CEO of Scanner Society – Amazon sellers knowledge share and training. She is a New York native who happily transplanted with her family to Atlanta after living in just a few places (5 states, 2 countries). She resides with her husband, 2 sons, black lab, and 2 cats in Chamblee, Georgia.

Point of Contact for Cordelia Blake

LinkedIn: Cordelia Blake

Facebook: Cordelia Blake

YouTube 

Questions/Topics Discussed in this Show

  • Amazon brand management
  • Why some brands do better than others on Amazon
  • Pros and cons of selling your product on Amazon
  • How selling e-commerce products can enhance any business
  • Local e-commerce vs national e-commerce: Plan & Profit
  • Evolving E-Commerce

North Fulton Business Radio” is produced virtually from the North Fulton studio of Business RadioX® in Alpharetta. You can find the full archive of shows by following this link. The show is available on all the major podcast apps, including Apple Podcasts, Spotify, Google, iHeart Radio, Stitcher, TuneIn, and others.

Renasant Bank has humble roots, starting in 1904 as a $100,000 bank in a Lee County, Mississippi, bakery. Since then, Renasant has grown to become one of the Southeast’s strongest financial institutions with over $13 billion in assets and more than 190 banking, lending, wealth management and financial services offices in Mississippi, Alabama, Tennessee, Georgia and Florida. All of Renasant’s success stems from each of their banker’s commitment to investing in their communities as a way of better understanding the people they serve. At Renasant Bank, they understand you because they work and live alongside you every day.

Tagged With: Amazon.com, Cordelia Blake, e-Commerce, e-commerce businesses, e-commerce products, John Ray, Koala Commerce, North Fulton Business Radio, selling on Amazon

“Managing People in a Crisis,” An Interview with Chris Mixon, Synovus Bank

July 2, 2020 by John Ray

Chris Mixon
North Fulton Business Radio
"Managing People in a Crisis," An Interview with Chris Mixon, Synovus Bank
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Chris Mixon

“Managing People in a Crisis,” An Interview with Chris Mixon, Synovus Bank (North Fulton Business Radio, Episode 251)

As a pandemic hit, Chris Mixon’s loan operations team suddenly was scattered and working remotely, followed quickly by literally thousands of PPP loans which had to be processed. The inspiring response of Chris and his team to these challenges is the subject of this edition of “North Fulton Business Radio” with host John Ray.  “North Fulton Business Radio” is produced virtually by the North Fulton studio of Business RadioX® in Alpharetta.

Chris Mixon, Sr. Director of Loan Operations, Synovus Bank

Chris Mixon is a career banker who has worked in a variety of different roles. Most recently, Chris was the Market Executive for Synovus in Northeast Atlanta but in 2019 accepted a role as the Senior Director of Loan Operations for the company.

He has temporarily retired from coaching youth football, but has recently obtained his level 3 certification as a Girls US Lacrosse coach. Chris lives in Alpharetta with his family and is involved in GNFCC, North Point Community Church, and the Alpharetta Lacrosse Feeder Programs.

Synovus Financial Corp. is a financial services company based in Columbus, Georgia, with approximately $51 billion in assets. Synovus provides commercial and retail banking, investment, and mortgage services through 300 branches in Georgia, Alabama, South Carolina, Florida, and Tennessee. Synovus Bank, a wholly owned subsidiary of Synovus, has been recognized as one of the country’s “Most Reputable Banks” by American Banker and the Reputation Institute. Synovus is on the web at synovus.com, and on Twitter, Facebook, LinkedIn, and Instagram.

Questions/Topics Discussed in this Show

  • What does a director of loan operations do in your bank?
  • And is that done in North Fulton?
  • PPP Loan Program: Timing, clients served, dollars loaned
  • So operationally, what did your team have to do to achieve this?
  • Who was doing the actual work in the program?
  • What are you most proud of about Synovus’ PPP campaign?
  • More on the results of Synovus’s PPP loan activity can be found here.

North Fulton Business Radio” is produced virtually from the North Fulton studio of Business RadioX® in Alpharetta. You can find the full archive of shows by following this link. The show is available on all the major podcast apps, including Apple Podcasts, Spotify, Google, iHeart Radio, Stitcher, TuneIn, and others.

Tagged With: Chris Mixon, John Ray, loan operations, loan processing, North Fulton Business Radio, PPP, PPP loans, Synovus Bank

J.D. Grogan and Terri Etheredge, intHRaction

June 29, 2020 by John Ray

intHRaction
North Fulton Business Radio
J.D. Grogan and Terri Etheredge, intHRaction
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 intHRaction

J.D. Grogan and Terri Etheredge, intHRaction (North Fulton Business Radio, Episode 250)

Performance reviews are typically dreaded within most organizations by both managers and employees alike.  J.D. Grogan and Terri Etheredge, Co-Founders of intHRaction, have launched a SaaS-based service which turns performance reviews into a crowd-sourced, collaborative, and continuous process providing real-time feedback. “North Fulton Business Radio” is produced virtually by the North Fulton studio of Business RadioX® in Alpharetta.

intHRaction

intHRaction is a company crowd sourced data platform that captures the day to day interaction of employees and provides visibility to all levels of an organization. It is a quantum shift in the Performance Management process. Engagement, Objective and Career metrics paired with intHRaction feedback from connected members of an organization provides critical information to proactively and frequently assess and communicate employee and organizational performance. It’s the tool that every employee deserves!

intHRaction gathers daily real-time information about employee performance by capturing small data points at the completion of meetings or intHRactions with peers regarding meeting participation and collaboration.

This information is in turn used to periodically gather performance information about employees through goal and objectives feedback from their co-workers.  It simplifies the information gathering and reporting associated with the traditional Performance Review process and ensures that all members of an organization provide feedback on the individuals they intHRact with.

Employees, Managers, Human Resources and Senior Leaders all have the ability to see real-time feedback and gauge where everyone stands within the organization. Managers have the ability to understand the intHRactions that are taking place in daily meetings and use that information in 1 on 1’s, Coaching Sessions and Performance Reviews.

Goal and Objective tracking paired with feedback from all members of the organization that an employee intHRacts with provides the critical information needed to proactively and frequently assess and communicate employee performance.

To learn more, visit the company website.

J.D. Grogan, Co-Founder and CEO

 intHRaction
J.D. Grogan

J.D. Grogan is the C0-Founder and CEO of intHRaction. An experienced and successful entrepreneur, business developer, IT leader and mentor with significant experience in systems and process design and development, process automation, financial services, fin-tech, risk management, field-force automation, sales and sales force management, marketing, vehicle remarketing, data center management, business re-engineering and value creation. A dynamic and visionary force for change, innovation and growth.

J.D. is currently building intHRaction, a collaborative performance management platform striving to make the Performance Management process fair and easy for all through a subscription based SaaS model. The platform addresses the needs of employees, managers, HR and leadership to provide realtime feedback addressing the needs of all users in the organization.

Prior to the founding of intHRaction, he was a senior executive with DataScan, located in the city center of Alpharetta. Prior to joining JM Family Enterprises / DataScan in 2013, J.D. co-founded both Launch Technologies and Field-Logic located in the Crabapple Business District. Both companies focused on Risk Management in the Wholesale Finance Industry. Launch built Floorplan Audit Technologies and Field-Logic provided Floorplan Audit Services with a company employed nationwide field force. Launch was started in 2005 and Field-Logic in 2007. In December of 2013, DataScan purchased both Launch Technologies and Field-Logic. As part of the transition, J.D. served as Assistant Vice President of Field Services overseeing operations of both DataScan Field Services and Field-Logic’s Floorplan Audit Services. Early in 2015, J.D. was asked to take responsibility for DataScan’s Technology Operations and Wholesale Management System’s development as the Vice President of Technologies.

In 1998, J.D. served as the co-founder and President of AutoVIN, The Automated Vehicle Information Network, which provides floorplan auditing and vehicle inspection services to banks, wholesale finance companies, automotive OEMs and wholesale auctions. J.D. maintained overall responsibility for AutoVIN from 1998 until 2004. Under his direction, AutoVIN became the leading provider audit and inspection services in North America, serving more than more than 20 nationally recognized customers with a staff of 250 employees. In 2000, AutoVIN was sold to ADESA Auto Auctions.

Prior to the creation of AutoVIN, J.D. served as Director of Operations for Aucnet USA, where he held a number of management positions over a five-year period. Aucnet USA was a satellite-based wholesale auto auction company that originated in Japan. J.D. began his professional career in Los Angeles as a Real Estate Manager for Shimizu Development Corporation, a Japanese International Construction and Development Company.

Terri Etheredge, Co-Founder and President

intHRaction
Terri Etheredge

With over 20 years of experience in the HR profession, Terri Etheredge is driven to elevate the value-add capabilities of Human Resources.  Areas of expertise include Strategic WorkForce Planning, Organizational Design, Organizational Effectiveness, Strategic Consulting, Leadership Development, Talent Planning, Change Management and Performance Management.  Professional highlights include Mergers, Acquisitions, Organizational Transformations, Risk Mitigation, Technology Implementations and multiple ROI Human Capital Initiatives.

Her HR career includes 18+ years at Atlanta-based Coca-Cola Enterprises and 10 years at Fortune ranked, JM Family Enterprises ($16.3 billion diversified automotive company-  2019 Fortune rankings include Top 100 Companies to Work For (#17), Best Workplace for Millennials (#29), Manufacturing & Production (#2), Women (#42), Parent (#28), Diversity (#23). She is an active SHRM-ATL and SHRM-National member, a mentor for HR professionals and leads a Women In Leadership team.

She has supported operations teams in all 50 States, as well as all Provinces in Canada.  Her experiences in all levels of HR are what helped create the intHRaction product you will come to love!  From an HR Business Partner to an HR Manager to an HR Strategist, she understands the work of HR, the value of HR, the challenges of HR and the potential of HR.

Terri’s inspiration for Co-Founding intHRaction began with the idea that we are “more” in our work-lives than what can truly be captured by traditional performance review processes and we have hindered our ability as Business Leaders to maximize the skills, abilities and talents of our Greatest Competitive Advantage- Our People- due to a lack of performance data!

 

North Fulton Business Radio” is produced virtually from the North Fulton studio of Business RadioX® in Alpharetta. You can find the full archive of shows by following this link. The show is available on all the major podcast apps, including Apple Podcasts, Spotify, Google, iHeart Radio, Stitcher, TuneIn, and others.

Renasant Bank has humble roots, starting in 1904 as a $100,000 bank in a Lee County, Mississippi, bakery. Since then, Renasant has grown to become one of the Southeast’s strongest financial institutions with over $13 billion in assets and more than 190 banking, lending, wealth management and financial services offices in Mississippi, Alabama, Tennessee, Georgia and Florida. All of Renasant’s success stems from each of their banker’s commitment to investing in their communities as a way of better understanding the people they serve. At Renasant Bank, they understand you because they work and live alongside you every day.

Tagged With: employee performance, HR, hr strategy, Human Resources, intHRacts, J.D. Grogan, John Ray, North Fulton Business Radio, performance management, performance reviews, Terri Etheredge

Steve Rawl and Craig Dowdy, United Community Bank

June 26, 2020 by John Ray

United Community Bank
North Fulton Business Radio
Steve Rawl and Craig Dowdy, United Community Bank
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United Community Bank

Steve Rawl and Craig Dowdy, United Community Bank (North Fulton Business Radio, Episode 249)

What happens when you’ve just left your megabank employer and a pandemic hits? You get busy serving the market by helping business customers who can’t get timely help from their own bank with PPP loans and you build relationships. At least that’s what Steve Rawl, Craig Dowdy, and their commercial banking colleagues did when they started work at United Community Bank in March. Steve and Craig joined host John Ray to tell their story, and it’s a good one. “North Fulton Business Radio” is produced virtually by the North Fulton studio of Business RadioX® in Alpharetta.

Steve Rawl and Craig Dowdy, United Community Bank

Steve Rawl and Craig Dowdy are senior executives in the Commercial Banking Division of United Community Bank.

Since 1950, United Community Bank has been known for excellent service. They are a service-first organization; it is part of their foundation and is one of their guiding principles. It’s who they are.

Banking is a people business. Their growth has, and will, lie heavily with the strength of the people of their bank.

United is a bank, but they’re more than that. They use attentive service and the right mix of products to bring solutions that don’t just impact the bottom line—they strive to make a meaningful difference. No promises or pledges are necessary, it’s just what they do.

Culture is not just what you say, it’s what you do. It must be authentic and it has to start at the top. Together, they create their culture. As an organization, they believe in the power of coming together for good. Whether that is to help their customers, develop their team or support their community, they believe in coming together for a positive outcome.

Their business is not about money—they understand you can deposit that anywhere. And, it’s also not about service, as every bank can promise to do that better. To them, it’s about knowing what they stand for and living it.

They’re committed to being there, for good. For the good of their customer, for the good of the community, for the good of each other. They are honest. To them that means, they’re consistently genuine, trustworthy and authentic. Customers can count on them to take time to understand their needs and to have their best interest at heart. They never forget that it isn’t about them, it’s about their customers and our community.

To best understand them, it’s often helpful to compare them to what they are not. They are honest, but not harsh. They are clear, but not stiff. They are familiar, but they do not make assumptions. They are positive, but not unrealistic. And, they are proud, but not selfishly so.

In addition to personal consumer banking products, they offer lending for renewable energy, medical, dentistry, franchises, owner-occupied commercial real estate, manufacturing and more. Their goal is to add one new line of business a year. In 2018, they introduced United Community Bank’s Navitas Equipment Financing Division. This subsidiary allows their customers to purchase the essential machinery or tangible assets needed to run their business. Their Commercial Business Solutions lines of business are fully staffed with industry experts who work together with their local community bankers to meet the lending needs of their customers while also originating independently nationwide.

Over the past 30 years, the banking industry has seen an increase in consolidation – around 63% of banks have disappeared. The least happy customers are ones that are digital-only. The happiest customers are ones that use a combination of digital and in-branch services. They are actively investing in assessing and meeting the digital needs of their customers while also prioritizing security. In a world where banking can get complicated, they talk like humans do—they are personable and approachable. They want to make banking and finances easier to understand.

They have been recognized as one of America’s Best Performing Banks by Forbes magazine for seven consecutive years.  In 2019, they were ranked one of the Best Banks in the World by Forbes, and #5 in the country. They have a strong presence in the growing perimeter communities of Atlanta and are well positioned in this rapidly growing market. They have added multiple new team members who will lead expansion efforts into the city.

Points of Contact:

Company website

LinkedIn URL:  https://www.linkedin.com/company/united-community-bank/

Facebook URL: https://www.facebook.com/unitedcommunitybank

Questions/Topics Discussed in this Show

  • Profile of United Community Bank and their operating philosophy
  • What sets the bank apart
  • PPP loans and how they approached and handled
  • How honest, timely communication set them apart from larger competitors
  • Clients they serve in UCB’s Commercial Banking Division

North Fulton Business Radio” is produced virtually from the North Fulton studio of Business RadioX® in Alpharetta. You can find the full archive of shows by following this link. The show is available on all the major podcast apps, including Apple Podcasts, Spotify, Google, iHeart Radio, Stitcher, TuneIn, and others.

 

Tagged With: business banking, business loans, commercial banking, Craig Dowdy, equipment financing, John Ray, North Fulton Business Radio, PPP loans, Steve Rawl, United Community Bank

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