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What’s Your Number? E141

February 9, 2023 by Karen

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Phoenix Business Radio
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What’s Your Number? E141

Eric Crews joined Tycoons to talk about what is important about the journey of growing your business all the way to retirement. One of the biggest things he recommends is that you know your number. What number are you aiming for to grow your business and eventually retire?

Tune in to hear Eric talk about how his love of endurance sports has helped him in his business journey and his philosophies on what is most important when growing your business. Learn more about Eric at crewsandco.com or find him on LinkedIn.

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Crews & co. is a management consulting firm helping ready-to-scale, seven-figure businesses achieve their first $10M, $20M, or $50M year. Using the Growth Method, their proprietary business operating system, they help companies increase their revenue, profitability, and salable asset value.

Through in-house resources and a curated partner network, they also offer entrepreneurs everything they need to grow their business: finance services, recruiting, HR, marketing, wealth management, M&A, and more.

Eric-Crews-Tycoons-of-Small-BizAs Founder and CEO of Crews & co., Eric Crews is passionate about helping businesses grow. Eric has guided 100+ organizations to increased and sustainable profitability while simultaneously optimizing their operations and instituting elevated quality of life for their leadership teams.

Working in industries such as technology, finance, marketing, manufacturing, education, and construction, he has helped convert many unorganized, underperforming ventures into streamlined, revenue-generating enterprises.

Building on decades of successful entrepreneurship and eight years as a Certified EOS Implementer® with over 1000 session days, Eric led Crews & co.’s 2021 launch of the Growth Method℠, a proprietary business operating system designed to propel companies to increased revenue, profit, and salable value.

Eric is also the Co-Founder and CEO of CE Painting, one of the largest commercial painting businesses in New England. Both CE Painting and Crews & co. have been honorees on the Inc.com list of 5000 fastest-growing businesses.

About the Show

Tycoons of Small Biz spotlights the true backbone of the American economy, the true tycoons of business in America… the owners, founders and CEO’s of small businesses. Join hosts,  Austin L Peterson, Landon Mance and the featured tycoons LIVE every Tuesday at 1 pm, right here on Business RadioX and your favorite podcast platform.

About Your Hosts

Autsin-Peterson-on-Phoenix-Business-RadioX

Austin Peterson is a Comprehensive Financial Planner and co-founder of Backbone Planning Partners in Scottsdale, AZ. Austin is a registered rep and investment advisor representative with Lincoln Financial Advisors. Prior to joining Lincoln Financial Advisors, Austin worked in a variety of roles in the financial services industry.

He began his career in financial services in the year 2000 as a personal financial advisor with Independent Capital Management in Santa Ana, CA. Austin then joined Pacific Life Insurance Company as an internal wholesaler for their variable annuity and mutual fund products. After Pacific Life, Austin formed his own financial planning company in Southern California that he built and ran for 6 years and eventually sold when he moved his family to Salt Lake City to pursue his MBA.

After he completed his MBA, Austin joined Crump Life Insurance where he filled a couple of different sales roles and eventually a management role throughout the five years he was with Crump. Most recently before joining Lincoln Financial Advisors in February 2015, Austin spent 2 years as a life insurance field wholesaler with Symetra Life Insurance Company. Austin is a Certified Financial Planner Professional and Chartered Life Underwriter. In 2021, Austin became a Certified Business Exit Consultant® (CBEC®) to help entrepreneurs plan to exit their businesses.

Austin and his wife of 23 years, Robin, have two children, AJ (21) and Ella (18) and they reside in Gilbert, Arizona. He is a graduate of California State University, Fullerton with a Bachelor of Arts in French and of Brigham Young University’s Marriott School of Management with a Master of Business Administration with an emphasis in sales and entrepreneurship.backbone-New-Logo

Connect with Austin on LinkedIn, Facebook, Twitter, and Instagram.

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Landon Mance is a Financial Planner and co-founder of Backbone Planning Partners out of Las Vegas, Nevada. He rebranded his practice in 2020 to focus on serving small business owners after operating as Mance Wealth Management since 2015 when Landon broke off from a major bank and started his own “shop.”

Landon comes from a family of successful entrepreneurs and has a passion and excitement for serving the business community. This passion is what brought about the growth of Backbone Planning Partners to help business owners and their families. At Backbone Planning, we believe small business owners’ personal and business goals are intertwined, so we work with our clients to design a financial plan to support all aspects of their lives.

In 2019, Landon obtained the Certified Exit Planning Advisor (CEPA) designation through the Exit Planning Institute. With this certification, Backbone Planning Partners assists business owners through an ownership transition while focusing on a positive outcome for their employees and meeting the business owner’s goals. Landon is also a member of the Business Intelligence Institute (BII) which is a collaborative group that shares tools, resources and personnel, and offers advanced level training and technical support to specifically serve business owners. In 2021, Landon became a Certified Business Exit Consultant® (CBEC®) to help entrepreneurs plan to exit their businesses by counseling owners about exit options, estimating the value of the business, preparing the business for exit and tax considerations.

Landon enjoys spending time with his beautiful wife, stepson, and new baby twins. He grew up in sunny San Diego and loves visiting his family, playing a round of golf with friends, and many other outdoor activities. Landon tries to make a difference in the lives of children in Las Vegas as a part of the leadership team for a local non-profit. He regularly visits the children that we work with to remind himself of why it’s so important to, “be the change that you wish to see in the world.”

Landon received his B.S. from California State University Long Beach in business marketing and gets the rest of his education through the school of hard knocks via his business owner clients.

Connect with Landon on LinkedIn.

Tagged With: business coach, business growth, executive coaching, management consulting

Strategic Analysis: Using Technology to Stay Adaptable E30

October 4, 2022 by Karen

Strategic Analysis Using Technology to Stay Adaptable feature
AZ TechCast
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Strategic Analysis: Using Technology to Stay Adaptable E30

In a constantly changing world, businesses must stay adaptable by performing periodic strategic analyses. Through this process, company leaders can review historical data to not only inform their long-term strategy but identify the technology solutions to stay ahead of the curve.

The September 2022 episode of the Arizona Technology Council’s AZTechCast podcast featured experts including Julie Gable, CEO and founder of BusinessWhys; Bob Interdonato, general manager at Lumen; and Melati Lee-Parker, founder and CEO of Macroscope Studios. These leaders joined Karen Nowicki, president and owner of Phoenix Business RadioX, and Bianca Buliga, director of marketing and communications at the Arizona Technology Council, in discussing how to successfully conduct strategic business analysis and prepare for an unpredictable business environment.

Throughout this hour-long episode, the panel of three experts convened at the Phoenix Business RadioX studio at MAC6 in Tempe to define what strategic business analysis looks like and explain why it’s important for companies of all sizes to get familiar with, particularly in today’s day and age. Although they all play a direct role in helping companies determine how to use technology to stay future-proof, each one has a distinct theory of change that set them apart from the others.

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Macroscope Studios partners with companies and teams to Host, Facilitate, and Produce business retreats and off-sites, engineered with kindness and focused on value.

Modeled after the Nashville recording studio industry, MacroScope Studios offers their clients access to premium facilitation, IT Product Design and Development consulting, along with a suite of beautifully designed turn-key studios that accommodate teams from 2 – 100.

If you need help planning and running your next (or first) Board Retreat, Strategic Planning Meeting, Product and Sales Strategy Meeting, or Company Meeting, Macroscope Studios will give YOU time back and YOUR TEAM the tools they need to succeed.

Melati-Lee-Parker-AZ-TechCastMelati Lee-Parker started designing simple tools for herself back in the late 1900s to make her financial and actuarial analyst jobs easier. She then discovered the joy of sharing those tools and coded solutions with her teammates in workshops so they could all go to happy hour at 4pm.

The solutions got more complicated and the workshops got bigger until she moved from building solutions, to building and scaling Product Management organizations, which she most recently did at DaVita, leading Product Management, Product Operations, and Business Analysis teams.

Throughout Melati’s entire career, she found that facilitating collaborative sessions was a force multiplier in getting stuff done, and also her most favorite days at work – which led her to come up with the concept of making every day her favorite day at MacroScope Studios.

When she’s not designing kick-ass sessions for her clients, you can find her learning new 80’s power ballads on the piano or cooking her favorite Indonesian dishes for her family.

Connect with Melati on LinkedIn.

BusinessWhys-logo

BusinessWhys is a woman-owned consultancy focused on helping their clients solve complex business problems and drive meaningful and sustained traction toward their goals.

All BusinessWhys consultants possess deep expertise as well as broad versatility that comes from working in strategic business and technical roles across industries with start-ups, mid-size, and Fortune 100 companies. They leverage industry-leading frameworks and relentlessly focus on the WHY to drive ROI.

Julie-Gable-AZ-TechCastJulie Gable brings over 20 years of IT and business consulting experience to her role as CEO and founder of BusinessWhys.

Passionate about innovative and accountable problem solving, she has a proven track record of helping companies drive meaningful and sustained traction toward their goals. In addition to her BusinessWhys responsibilities, she is a proud mother of two amazing girls and sits on multiple non-profit boards.

Julie is a firm believer that a diverse team is a strong team and is proud to have received awards from two separate publications for her commitment and contributions to recruiting and developing women into technical and leadership positions.

Follow BusinessWhys on LinkedIn.

Lumen-Logo-Blue-Black

Lumen is a multinational technology company that enables companies to capitalize on emerging applications and power the 4th Industrial Revolution (4IR). This revolution is redefining how we live and work, creating an unprecedented need for an advanced application delivery architecture—designed specifically to handle the complex and data-intensive workloads of next-gen technology and businesses.

We integrate network assets, cloud connectivity, security solutions and voice and collaboration tools into one platform that enables businesses to leverage their data and adopt next-generation technologies.

Lumen brings together the talent, experience, infrastructure and capabilities of CenturyLink, Level 3 and 25+ other technology companies to create a new kind of company—one designed specifically to address the dynamic data and application needs of the 4th Industrial Revolution.

Personal relationships are very important to me and that is true of my professional life. As Lumen’s General Manager of the Southwestern US region, my passion also includes my customers’ success.

Bob-Interdonato-AZ-TechCastBob Interdonato works with companies from Arizona to Nevada and New Mexico. These areas are incredibly economically diverse, and Lumen has participated in the region’s massive growth with healthcare providers, major retailers, manufacturing and Nevada’s gaming and hospitality industries.

The recent pandemic has accelerated their evolutions within their business environments and how they serve their customers. My team helps them navigate those challenges and opportunities utilizing the Lumen Platform of Adaptive Networking, Edge Computing, Connected Security and Collaboration Services. Their success is our passion.

Businesses are passionate about what they do and what makes them unique. Our customers do not come to us looking for a specific piece of infrastructure, product, or service anymore. They are reimagining their businesses and want help with both strategy and implementation.

Together we focus on the most important aspects of their business, which is servicing their clients. Helping them envision the possibilities and showing them the roadmap to make it a reality requires sharing their passion.

Bob believes that in today’s ever-changing technology landscape, it is important to be nimble, fast, and agile. The Lumen Edge Platform enables that agility.

Follow Lumen on LinkedIn and Twitter.

About AZ TechCastAZTECHCASTLOGOBRX-4-23-2020

AZ TechCast is dedicated to covering innovation and technology in Arizona and beyond.

Through the art of connected conversation, AZ TechCast’s guests will share their expertise, success stories, news and analysis about the region’s leading startups, companies and emerging technologies, as well as the latest industry trends and critical issues propelling the state’s growing technology ecosystem.

About Your Hosts

Steven-ZylstraSteve Zylstra serves as president and CEO of the Arizona Technology Council, a role he assumed in 2007. He is responsible for strategy, operations, finance and policy development. Zylstra is a vocal spokesman for the value technology can provide in raising social and economic standards in Arizona.

Zylstra serves on numerous councils, committees and boards, was named “Leader of the Year, Technology,” by the Arizona Capitol Times, and “Most Admired Leader” by the Phoenix Business Journal. In addition, he was awarded an honorary doctorate of science in technology from the University of Advancing Technology in Tempe, Ariz.

Zylstra earned a bachelor’s degree in automotive engineering technology from Western Michigan University.

KarenNowickiv2Karen Nowicki is a successful author, speaker and the creator of Deep Impact Leadership™ and SoulMarks Coaching™. She is a two-time recipient of the prestigious national Choice Award® for her book and personal development retreat. Karen was crowned the first-ever “Mompreneur of the Year” Award in 2010 for the southwestern states. She was recognized for her leadership, business acumen, and work-life balance.

Karen has been an expert guest on regional TV and radio shows, including Fox Phoenix Morning Show, Sonoran Living, Good Morning Arizona, The Chat Room, and Mid-Day Arizona. She has been a regular contributor to many print and online magazines – publishing articles and blogs for business and education.

In addition to working with private coaching clients, Karen is also the Owner & President of Phoenix Business RadioX. The Business RadioX Network amplifies the voice of business – serving the Fortune 500,000, not just the Fortune 500. Phoenix Business RadioX helps local businesses and professional associations get the word out about the important work they’re doing to serve their market, profession, and community.

Of all the experiences Karen has had the privilege of participating in over her vast career, she shares that Phoenix Business RadioX is a pinnacle adventure!

Connect with Karen on LinkedIn and follow Phoenix Business RadioX on Facebook and Instagram.

bianca-buliga-aztechcastBorn in Phoenix, Arizona, Bianca Buliga is a trilingual first-generation American of Romanian ethnicity. A marketing professional with experience in both the nonprofit and for-profit sectors, Bianca currently works as Director, Marketing & Communications for the Arizona Technology Council.

Previously, Bianca worked as Marketing Communications Lead at Proctorio, a learning integrity platform that offers remote proctoring software ensuring exam integrity for learners around the world.

Bianca also worked as Senior Marketing Manager at SEED SPOT, a social impact incubator that educates, accelerates, and invests in impact-driven entrepreneurs creating market-based solutions to social problems. In January of 2020, Bianca was selected as an awardee of the Mandela Washington Reciprocal Exchange Program and traveled to the African island of Mauritius to run entrepreneurship programming for 15 impact-driven ecopreneurs on behalf of the U.S. State Department’s Bureau of Educational and Cultural Affairs.

Bianca has also completed comprehensive consulting projects for IBM, ESAN Business School, and the Peruvian government, and interned at the Arizona House of Representatives and U.S. Embassy in Bucharest, Romania.

Bianca earned her Bachelor’s degree in International Affairs from Northern Arizona University in 2014 and her Master’s degree in Global Affairs and Management from the Thunderbird School of Global Management in 2017. She is an avid reader, yogi, and world traveler always planning her next trip.

Connect with Bianca on LinkedIn.

About Our Sponsor

The Arizona Technology Council, Arizona’s only statewide organization serving the technology sector, fosters a climate of innovation to enhance technology in Arizona.

A trusted resource in strengthening Arizona’s technology industry, the Council proactively eliminates impediments that companies face, accelerates the entrepreneurial mindset in the state’s expanding innovation ecosystem, and works to create a destination for companies to be, thrive and stay.

Follow Arizona Technology Council on LinkedIn, Facebook, and Instagram.

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Tagged With: Arizona off-site planning, Business analysis, change management, management consulting, Offsite Planning and Facilitation, Process design, product development, Strategic Development, Team-building in Phoenix, Transformation

Alpharetta Tech Talk: Tracey Grace, IBEX IT Business Experts

November 25, 2019 by John Ray

IBEX IT Business Experts
Alpharetta Tech Talk
Alpharetta Tech Talk: Tracey Grace, IBEX IT Business Experts
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John Ray and Tracey Grace

“Alpharetta Tech Talk,” Episode 4:  Tracey Grace, IBEX IT Business Experts

Tracey Grace’s company, IBEX IT Business Experts, has been on the Inc. 5000 list of fastest growth companies for two years running. Tracey joins “Alpharetta Tech Talk” to talk about her company’s journey, working with federal government and healthcare clients, and their newly developed diversity supplier software system. “Alpharetta Tech Talk” is hosted by John Ray and broadcast from the North Fulton Business RadioX® studio inside Renasant Bank in Alpharetta.

Tracey Grace, IBEX IT Business Experts

Tracey Grace IBEX IT Business Experts
Tracey Grace

Tracey Grace is the Founder, President and CEO of IBEX IT Business Experts (IBEX) based in Sandy Springs, Georgia, and is a sought-after public speaker on Information Technology, Women in IT and diversity initiatives. She is originally from Morristown, New Jersey and attended the University of Pittsburgh where she received both her Bachelor’s in Economics and Master of Business Administration in Marketing. After a successful career in corporate America working for IT and consulting companies, Tracey started her own IT Services Firm with just one hospital system account.  In less than 8 years Tracey and Team IBEX has been nominated for and received numerous awards ranging from “Small Business Person of Excellence” from the Greater North Fulton (GA) Chamber of Commerce and the “On the Rise Contractor of the Year” National Award from American Express. In 2017, Tracey won the GMSDC “Eagle Award” for her commitment to Supplier Diversity, and an award in the Capital One Catapult Competition for the development of a Supplier Diversity Vendor Management System called “Certifiably Diverse” currently being utilized at the University of Pittsburgh Medical Center.  Forbes Magazine took notice and published an article in August of 2019;  Tracey Grace:  The Tech Sector needs more Women and Minorities.   In 2019, Owens & Minor, a Fortune 500 Company awarded Team IBEX the Earl G. Reubel Award for Diverse Enterprise of the Year and the Greater Women’s Business Council (GWBC) awarded Team IBEX with the LACE (Ladies Achieving Continuous Excellence) Trailblazer Award in Category III.

Tracey has been nominated to participate in leadership and diversity mentoring programs including the 2018 Goldman Sachs 10K Small Businesses program, and the Georgia Mentor Protégé Connection. Under her leadership in 2019, IBEX was named the 806th fastest growing privately-owned companies in America by Inc. 5000 and #50 in Georgia, after having placed #1897 in 2018. She regularly speaks to corporations large and small about utilizing minority suppliers and vendors in the procurement and purchasing process.

Today, IBEX has grown to 100 employees and is a Multi-Million Dollar IT Service & Support, Management Consulting, and Training Firm executing contracts for Healthcare, Military and Federal Government Agencies, Fortune 500 Companies and Educational Institutions.  The company is a proud Woman and Minority-owned firm, certified by the Small Business Administration, the National Minority Supplier Development Council, the Women’s Business Enterprise National Council, and the SBA 8(a) Business Development Program.

IBEX works with healthcare and government agencies including the US Army,  US Air Force, Defense Health Agency, National Aeronautics and Space Administration (NASA), Transportation Security Administration (TSA), General Services Administration (GSA), Centers for Disease Control (CDC), and Defense Threat Reduction Agency (DTRA). Corporate clients include:  The University of Pittsburgh Medical Center (UPMC), Tenet Healthcare, Cox Communications and Fulton County Schools.

Tracey and her husband Gary reside in Johns Creek, GA where they raised their family of 5 with only 1 left in college.  They spend their free time playing golf and tennis and serving on various boards focused on Adult Literacy and Advanced Degrees and Scholarship opportunities for Minority Students.

For more information on IBEX IT Business Experts, and in particular on their ITIL certification training, go to their website or call 678-752-7542.

IBEX IT Business Experts

“Alpharetta Tech Talk” is broadcast from the North Fulton studio of Business RadioX®, located inside Renasant Bank in Alpharetta. Renasant Bank has humble roots, starting in 1904 as a $100,000 bank in a Lee County, Mississippi, bakery. Since then, Renasant has grown to become one of the Southeast’s strongest financial institutions with approximately $12.9 billion in assets and more than 190 banking, lending, wealth management and financial services offices in Mississippi, Alabama, Tennessee, Georgia and Florida. All of Renasant’s success stems from each of their banker’s commitment to investing in their communities as a way of better understanding the people they serve. At Renasant Bank, they understand you because they work and live alongside you.

Tagged With: diversity suppliers, GA 400 technology, Greater Women's Business Council, healthcare information technology, Healthcare IT Services, hospital systems, IBEX IT, IBEX IT Business Experts, it services, IT training, ITIL, ITIL certification, management consulting, North Fulton technology, process improvement training, supplier diversity, supplier diversity council, Tech Alpharetta, Tech in Alpharetta, tech talk, technology GA 400, technology in Alpharetta, technology in Johns Creek, technology in North Fulton, Tracey Grace, Version 4 ITIL certification, Women In Technology, women in technology atlanta

E10 Miguel Tapasco from Dignity Health Arizona Care Network and Brian Rensing from Zane Tate

July 11, 2018 by Karen

Joe-Pusz-and-Brian-Rensing-and-Miguel-Tapasco-on-Business-RadioX2
Phoenix Business Radio
E10 Miguel Tapasco from Dignity Health Arizona Care Network and Brian Rensing from Zane Tate
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E10 Miguel Tapasco from Dignity Health Arizona Care Network and Brian Rensing from Zane Tate

In this episode of Project Management Office Hours, Joe Pusz, PMO Joe has a great discussion with special guests Miguel Tapasco from Dignity Health – Arizona Care Network and Brian Rensing from Zane Tate.  We are also excited to announce this is our 10th live episode of Project Management Office Hours on the Phoenix Business RadioX network!

Joe begins the show referencing his own presentation at the Phoenix PMI Chandler June breakfast meeting.  Joe discussed how to implement Project Management improvements at the Organizational level to get long-term benefits.  By improving your “project management plumbing” organizations build culture and deliver organizational change to consistently deliver projects better and increase the return to the organization.  The keys are Actively Engaged Sponsors, Adopting a Culture that embraces Project Management processes, Aligning Projects to Strategy, and implementing a Benefits Realization system.

Once we begin the show with Miguel and Brian we learn about the importance of Project Management in their respective careers.  Miguel has been within the Healthcare industry for quite some time and he shares his growth through the ranks to his current Project Manager position.  As part of his latest role with the Arizona Care Network, Miguel shares the challenges of building a new PMO and integrating with existing processes and culture.  Brian shares with us his thoughts on the importance of Project Management to assist organizations in delivering on Strategic initiatives. Also, how all resources should have a basic understanding of Project Management regardless of your role.  There are many more topics discussed in this fast moving 1 hour show!

Thank you to our Sponsors, TALAIA and THE PMO SQUAD.  TALAIA is a European based PPM Software solution provider which is entering the US market.  To sign up for a free 30-day trial and learn more about this PMBOK aligned solution visit – http://en.talaia-openppm.com

Tune in for upcoming shows with Project Management leaders from Dignity Health, Talaia Software, Workday, and many more!

Zane Tate provides strategic consulting to organizations that seek to increase customer acquisition, retention, and engagement. They partner with companies to enable Business Strategy throughZTLogo Digital Transformation addressing:

~ Employee engagement ~ Customer Success in a B2B context ~ Superior Customer Experience in a B2C context ~ Data and Analytics

They transform and scale the capabilities that make your business unique. They turn strategies into actionable roadmaps that enable your company to achieve its desired outcomes. They also work with you to establish or improve strategic partnerships.

Brian-Rensing-with-Zane-Tate-on-Phoenix-Business-RadioXBrian Rensing is a transformational business leader with over 20 years Information Technology experience in Retail, Healthcare, Consumer Packaged Goods, & Consulting. Brian sets technology vision aligned with business objectives & defines strategies for implementation.

He has depth of experience in enterprise applications (ERP/CRM) & data, business intelligence, & advanced analytics. He has successfully implemented capabilities that enable differentiated customer experiences.

Connect with Brian on Twitter and Instagram.

Arizona Care Network (ACN) is a physician-led, physician governed clinically integrated network comprised of like-minded, high-performing physicians who share a passion for improving quality of care and creating a better patient experience.

As an Accountable Care Organization (ACO) participating doctors, hospitals, and other health care providers come together to provide coordinated, high quality care to their patients. Coordinated ACN-Prmry-Logo-Prtnr-Lckup-RGBcare helps ensure that patients, especially the chronically ill, get the right care at the right time, with the goal of avoiding unnecessary duplication of services. This level of coordination is highly efficient and reduces costs.  

Arizona Care Network is a partnership between Dignity Health and Tenet Health Systems, (Abrazo Community Health Network). ACN also includes Phoenix Children’s Hospital, the most comprehensive pediatric care in the state and one of the largest children’s hospitals in the country.

ACN’s physician community is composed of more than 1,100 Primary Care Providers and 3,900 Specialist Physicians, including nearly 300 general pediatricians and 80% of local pediatric specialists. Additionally, more than 1,250 locations make up the continuum of care for patients, including:

  • More than 35 Skilled Nursing and Home Health Agencies 
  • 86 Imaging Centers
  • 24 Retail Clinics
  • 44 Urgent Care/Emergency Centers
  • 2 Children’s Hospitals
  • 14 Acute Care/Specialty Hospitals

Miguel-Tapasco-with-Dignity-Health-Arizona-Care-Network-on-Business-RadioXMiguel Tapasco began his career in healthcare in 1999. He began working as a transporter for Tucson Medical Center (TMC). Eventually, Miguel moved into the admissions department where he was part of the patient access services team. His responsibilities included admitting patients from inpatient, outpatient, and emergency department areas.

Miguel received his Bachelor of Information Technology degree in 2004 and began working for the Patient Financial Services department of TMC. Here is where he began his career in project management, implementing projects related to electronic health record (EHR) systems, revenue cycle, hospital billing, admissions, and E-commerce.

In 2006 Miguel received his Master’s degree in Administration from Northern Arizona University. This degree carried a project management emphasis, where exactly half of the coursework was related to program and project management. In 2013 Miguel received his PMP certification, and that same year he transitioned over the Dignity Health Information Technology where he continued to specialize in large, multi-state programs related to hospital billing and revenue cycle. Additionally, he had the opportunity to work on projects related to biomedical equipment, infrastructure, compliance, privacy and system security.

In 2018 Miguel again transitioned to Dignity Health Managed Services Organization (DHMSO), which falls under the overall Dignity Health corporate structure. The Arizona Care Network (ACN) is part of a system of clinically integrated networks (CIN) that fall under DHMSO. Miguel’s primary focus at ACN is to stand up and grow their PMO, as well as manage a portfolio of contract projects worth over 1⁄2 billion dollars. He also manages projects related to ACN’s overall information technology strategy.

Additionally, Miguel facilitates courses in project management and electronic health record systems for two universities.

Connect with Miguel on LinkedIn and follow ACN on Twitter and Facebook.

Joe-Pusz-and-Brian-Rensing-and-Miguel-Tapasco-on-Business-RadioX1

ABOUT PROJECT MANAGEMENT OFFICE HOURS SERIES

Project Management Office Hours is intended to provide Project Management professionals a place to drop in and discuss Success Stories, Best Practices, and Lessons Learned.  Project Management Consultant Joy Gumz has shared with us, “Operations keep the lights on, strategy provides the light at the end of the tunnel, but project management is the train engine that moves the organization forward.”  

Each of us has a unique story to tell, but collectively we share a message that organizations who embrace Project Management Best Practices perform better than those which don’t.  Organizations which align Projects to Strategy perform better.  Organizations with Engage Executive Sponsors deliver better results.  Organizations which measure Project Management performance outperform those which don’t.

During our Project Management Office Hours, we hear directly from Industry leaders how to make an impact in our profession. How we, collectively, will Advance Project Management Best Practices, One Listener at a time!

ABOUT YOUR HOST

Joe Pusz started THE PMO SQUAD to bring real world PMO Leadership experience to the consulting space and to advocate for Project Management through his blog PMOJOE.com. The old saying is “Do what you love and you’ll never work a day in your life.” Following this mindset Joe left Corporate America in 2013 to start THE PMO SQUAD and work with fellow Natural Born Project Managers to advance Project Management Best Practices.

THE PMO SQUAD focuses exclusively on PMO and Project Management consulting. Corporate America is full of Accidental Project Managers running projects who haven’t been trained to be PMs. To help solve this problem THE PMO SQUAD is on the Leading Edge with PMO As a Service. PMO As a Service allows our clients to focus on their respective core competencies while THE PMO SQUAD delivers Project Management expertise. Contact Joe at 678-591-7868. Follow The PMO Squad on LinkedIn, Twitter and Facebook.

Tagged With: Imaging Center, Management Consultant, management consulting, PMO, PMO JOE, PMO Squad, project management, Project Management Best Practices, Project Management Office Hours, Retail Clinic, THE PMO SQUAD

Joan Guillory and Jennifer Cooper with GSquared Group

July 3, 2018 by angishields

CEO Exclusive Radio
CEO Exclusive Radio
Joan Guillory and Jennifer Cooper with GSquared Group
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JoanGuillory5

On this CEO Exclusive we welcome guests Joan Guillory and Jennifer Mitchell with GSquared Group about what’s happening in the IT industry and what mid-market CEOs need to be watching out for.

GSquared Group is a woman-owned boutique technology services company in the Atlanta area. Founded in 2010, they are a premier provider of IT talent search, management consulting, and software development services.

JoanGuillory4Beginning her 25 years in the technology consulting services field in 1993 – Joan Guillory decided to go out on her own, launching GSquared Group as a boutique IT Staffing, Recruiting and Management Consulting company in July 2010.

Joan’s primary expertise and talent has been around growing and managing client relationships at all levels. She considers herself a “connector” and has been creating connections in the Atlanta area since her arrival. Those connections, combined with her intense sense of loyalty and integrity, created the foundation for GSquared Group as the local Technical Recruiting and Staffing firm it is today.

GSquared Group is now a thriving business in the Technology Services industry and Joan considers her entire team as her family; but it is truly a family business as both of her daughters chose to work for GSquared Group.

GSquared Group is a certified Woman Owned Entity and has been the recipient of the INC 5000 Fastest Growing Privately Held Companies award and was also recognized as a 2016 Business of Excellence by the City of Alpharetta.

Connect with Joan on LinkedIn.

Jennifer MitchellJennifer Mitchell is the Managing Partner for GSquared Group. She holds a Business Administration degree from the University of Georgia and has an extensive background in sales, marketing, recruiting and business development.

She has a passion for nurturing IT talent and when she’s not in the office enjoys entertaining friends and family and spending time with her two young boys.

Connect with Jennifer on LinkedIn.

Follow GSquared Group on LinkedIn, Twitter and Facebook.

 

Tagged With: GSquared Group, IT, IT staffing, management consulting, software development

Business Advisor Elizabeth Gordon interviews Uli Dendy, Owner of TrueLanguage on The Chic Perspectives Show

November 1, 2010 by angishields

Chic Perspectives
Chic Perspectives
Business Advisor Elizabeth Gordon interviews Uli Dendy, Owner of TrueLanguage on The Chic Perspectives Show
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Elizabeth Gordon, President of Flourishing Business and bestselling author of The Chic Entrepreneur: Put Your Business in Higher Heels, shines the Chic Spotlight on Uli Dendy, Owner of True Language.

Uli Dendy is a partner in True Language, a Marietta-based translation and software localization business.  Her clients are Fortune 1000 companies that do business around the world and produce web applications or software that must be translated into multiple languages.

Uli was born in Germany and came to the US at age 21 to continue her education.  She earned a degree in microbiology. She was then trained as a technical writer and translator where her scientific background served her well.

Uli has always embraced science and language and translated a desire to study genetics into a thriving enterprise that allows big business to clone its systems into dozens of languages.

Different languages and different cultures can be a real challenge in international business.  True Language translation services make it easy to communicate with foreign markets.  The company translates into 28 plus languages, also understands cultural differences.

As a Business to Business agency True Language specializes in two main areas:

First Tue Language supports corporate communication departments in their efforts to reach out to their foreign audience – be it clients, subsidiaries or employees.  Projects range from translation of legal documents to translation of technical user manuals to websites and everything in between.

Second, True Language supports graphic design and ad agencies.  The company takes the English material in the software it was created in and will translate and then typeset the file to achieve a printer ready file.  They understand the unique requirements to produce an ad piece or brochure in multiple languages, and their help is most appreciated when it comes to languages with a different character set such as Asian, Eastern European or Cyrillic languages.

Uli talked about one recent project for a logistics company who needed their user manuals updated in 19 languages.  They did a version comparison to identify the new text to be translated, made the changes in 19 languages and submitted the files to a client review.  Upon approval, they typeset the files and created a printer ready 40 page user manual for each language.

Uli trained as a technical writer and translator in the localization department of Intergraph, and then became a translator and later a director for a translation house here in Atlanta where she developed leadership skills and a vision of a lively language team supporting our clients.
Here how she’s built True Language through trusted clients and high quality ISO certification standards that differentiate the company and wow Fortune 500 companies clients with on-time project completion.

Listen in to hear all the secrets of Uli’s success and learn how you can:

  • Treat your business like a business
  • Set goals but be flexible in the process of reaching your goals
  • Network and develop genuine connections

For more tips, talks and advice for how to be a chic entrepreneur and get the business to come to you, visit www.herecomesthebusiness.com

<!– Filed under: Entire Episode by Chic Perspectives –>

Tagged With: Entire Episode, female entrepreneurs, independent consulting, management consulting, translation services, true language, uil dendy, Women in Business

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