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Donn King: Building a Business When Caregiving Owns Your Time

April 1, 2026 by John Ray

Donn King on Protecting Your Professional Identity, Defeating Perfectionism, and Keeping Your Business Alive Through Caregiving (The Price and Value Journey, Episode 167) with host John Ray
North Fulton Studio
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Donn King on Protecting Your Professional Identity, Defeating Perfectionism, and Keeping Your Business Alive Through Caregiving (The Price and Value Journey, Episode 167) with host John Ray

Donn King on Protecting Your Professional Identity, Defeating Perfectionism, and Keeping Your Business Alive Through Caregiving (The Price and Value Journey, Episode 167)

Donn King joins host John Ray on The Price and Value Journey to discuss one of the most underserved challenges facing solo practitioners and expert service providers: how to maintain a professional and creative identity when caregiving takes over your life.

Donn spent more than two decades caring for his daughter Hannah, who had a rare neurological condition requiring round-the-clock attention, while also caring for his partially disabled wife Janet. During that time, he continued writing, podcasting, pastoring, coaching other authors, and teaching college. His book Creating While Caring is a field guide for the roughly 50 million unpaid caregivers in the United States, many of whom are trying to run an expertise-based business at the same time.

Donn and John explore the genuine challenges that caregiving poses for professionals accustomed to managing their time in this conversation. Donn explains why standard productivity advice falls apart under the weight of a caregiving life and what it actually takes to keep going. Topics include distinguishing your identity from your methodology, why perfectionism is a thief rather than a virtue, the critical difference between consistency and persistence, and the practice of treating your schedule as aspirational rather than a measure of success or failure. Donn also shares the personal chapter he navigated after Hannah’s death in December 2024 and what it means to suddenly face open time at age 70 when you spent two decades simply doing what had to be done.

The Price and Value Journey is presented by John Ray and produced by North Fulton Business Radio, LLC, an affiliate of the Business RadioX® podcast network.

Key Takeaways You Can Use From This Episode

  • Separate your professional identity from the way you carry it out. When caregiving changes what is possible, the methodology has to flex while the identity holds.
  • Perfectionism is a thief. It steals joy, it steals time, and most importantly it steals value from the people you could be serving. “Done is better than perfect” is not a cliché here; it is a survival principle.
  • Treat your schedule as aspirational, not as a pass-fail test. When life interrupts, dragging a task to tomorrow is a tool, not a defeat.
  • The difference between consistency and persistence matters. Consistency demands a regular pattern. Persistence simply requires that you keep showing up. For caregivers and for many solo practitioners, persistence is the more honest and more achievable standard.
  • Decide what to protect, not just what to pursue. Knowing which professional activities are essential to your identity helps you make the hardest trade-off: what not to do.
  • You have more resilience than you realize. Donn tells caregivers that their coping skills are often better than they think.

Topics Discussed in this Episode

00:00 John Ray introduces the show and guest Donn King
02:21 Donn on why caregivers are more likely to run expertise businesses than traditional jobs
05:08 How Donn kept his professional and creative identity intact through two decades of caregiving
06:05 Accepting you won’t accomplish everything you’re capable of
08:11 The apocryphal Warren Buffett story: 25 goals, pick five, scratch off the rest
09:14 Focusing on one project at a time instead of scattering energy
10:06 The subtle perfectionism caregivers face and the 10-year writing shutdown
11:21 The reversal: he was not depressed because he stopped writing, but stopped writing because he was depressed
11:52 Why this is an identity issue, not just a productivity issue
12:31 Separating identity from methodology: same writer, different work style
13:39 Background on daughter Hannah and wife Janet and the round-the-clock care demands
17:14 The decision to move Hannah to a specialized nursing home
19:08 The typical day exercise from the book and what it revealed
19:53 How Hannah’s birth ended Donn’s professional speaking career
21:27 Why standard productivity advice doesn’t apply to caregiving lives
22:06 What actually works: aspirational scheduling, bite-sized tasks, bags packed for ER visits
24:34 Separating principle from application: dependability as the principle, flexibility in execution
26:10 Flexibility is not weakness; it is resilience
28:45 Consistency vs persistence: why persistence is the more honest standard for caregivers
32:09 Perfectionism as a thief of joy, time, and value
34:24 On dignity and identity: more than a caregiver, still a writer
35:01 The oxygen mask principle applied to professional identity
39:51 Adam Grant’s research on creative procrastination
42:19 Life after Hannah: open time at 70, Medicaid financial constraints, finding new priorities
47:03 Tools and tips are examples, not answers
49:26 On AI: “I want the AI to do dishes so I have more time to write.”
53:34 What Donn most wants caregiving professionals to hear: you are not alone and more resilient than you think
55:42 Where to find Donn and Creating While Caring
57:51 John’s closing thoughts for the audience

Donn King

Donn King
Donn King

Donn King is an emeritus professor of communication studies at Pellissippi State Community College in Knoxville, Tennessee, a pastor in the United Methodist Church, a speaker, and a communication coach. He calls himself “The Confidence Cultivator,” and for good reason: his work consistently comes back to helping people show up fully, speak clearly, and build a professional life that reflects what they actually value.

He is the author of several books, including two business fables in The Sparklight Chronicles series and Creating While Caring: Practical Tips to Keep Creating While Caring for a Loved One, which grew from his own experience as a family caregiver. He hosts The Alignment Show podcast and runs Hidden Mentor Media, where he helps independent authors publish with confidence. He has spoken to audiences across the United States and spent more than 40 years teaching college students and business leaders the skills of effective communication.

Donn and his wife Janet live on the quiet side of the Great Smoky Mountains.

Website | LinkedIn

John Ray, Host of The Price and Value Journey

John Ray, Author of The Generosity Mindset and Host of The Price and Value Journey
John Ray, Author of The Generosity Mindset and Host of The Price and Value Journey

John Ray is the host of The Price and Value Journey.

John owns Ray Business Advisors, a business advisory practice. John’s services include business coaching and advisory work, as well as advising solopreneurs and small professional services firms on their pricing. John is passionate about the power of pricing for business owners, as changing pricing is the fastest way to change the profitability of a business. His clients are professionals who are selling their expertise, such as attorneys, CPAs, accountants and bookkeepers, consultants, coaches, marketing professionals, and other professional services practitioners.

John is a podcast show host and the owner of North Fulton Business Radio, LLC, an affiliate of Business RadioX®. John and his team work with B2B professionals to create and conduct their podcast using The Generosity Mindset® Method: building and deepening relationships in a non-salesy way that translates into revenue for their business.

John is also the host of North Fulton Business Radio. With over 900 shows and having featured over 1,300 guests, North Fulton Business Radio is the longest-running podcast in the North Fulton area, covering business in its region like no one else.

John’s book, The Generosity Mindset: A Journey to Business Success by Raising Your Confidence, Value, and Prices

John Ray at Barnes & Noble with his book, The Generosity MindsetJohn Ray is the author of the five-star rated book The Generosity Mindset: A Journey to Business Success by Raising Your Confidence, Value, and Prices, praised by readers for its practical insights on raising confidence, value, and prices.

If you are a professional services provider, your goal is to do transformative work for clients you love working with and get paid commensurate with the value you deliver to them. While negative mindsets can inhibit your growth, adopting a different mindset, The Generosity Mindset®, can replace those self-limiting beliefs. The Generosity Mindset enables you to diagnose and communicate the value you provide to clients, which allows you to price your services more effectively in order to receive a portion of that value.

Whether you’re a consultant, coach, marketing or branding professional, business advisor, attorney, CPA, or work in virtually any other professional services discipline, your content and technical expertise are not proprietary. What’s unique, though, is your experience and how you synthesize and deliver your knowledge. What’s special is your demeanor or the way you deal with your best-fit clients. What’s invaluable is how you deliver outstanding value by guiding people through massive changes in their personal lives and in their businesses that bring them to a place they never thought possible.

Your combination of these elements is unique in your industry. There lies your value, but it’s not the value you see. It’s the value your best-fit customers see in you.

If pricing your value feels uncomfortable or unfamiliar to you, this book will teach you why putting a price on the value your clients perceive and identify serves both them and you, and you’ll learn the factors involved in getting your price right.

The book is available at all major physical and online book retailers worldwide. Follow this link for further details.

Connect with John Ray:

Website | LinkedIn | Email

Business RadioX®:  LinkedIn | Twitter | Facebook | Instagram

Tagged With: book writing, Caregiver, caregiver entrepreneur, caregiver experience, caregiving, consultants and coaches, Creating While Caring, creative professionals, disability caregiving, Donn King, expert service providers, imposter syndrome, John Ray, mindset, perfectionism, persistence vs consistency, productivity for caregivers, professional identity, resilience, small business mindset, solo practitioners, The Alignment Show podcast, The Confidence Cultivator, The Price and Value Journey, time management, work-life integration, writing under constraints

Mercedez Jackson, Fulton County Schools, on Resilience

August 25, 2025 by John Ray

Mercedez Jackson, Fulton County Schools, LIVE from the 2025 GNFCC BOLD Women’s Leadership Summit, on North Fulton Business Radio with host John Ray
North Fulton Business Radio
Mercedez Jackson, Fulton County Schools, on Resilience
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Mercedez Jackson, Fulton County Schools, LIVE from the 2025 GNFCC BOLD Women’s Leadership Summit, on North Fulton Business Radio with host John Ray

Mercedez Jackson, Fulton County Schools, LIVE from the 2025 GNFCC BOLD Women’s Leadership Summit (North Fulton Business Radio, Episode 892)

Mercedez Jackson from the Fulton County Schools Social Services Department joined host John Ray live from the 2025 GNFCC BOLD Women’s Leadership Summit to share her insights from her keynote address at the event on building resilience in the face of fear and stress.

Mercedez discussed the importance of self-awareness, naming and normalizing our fears, and recognizing how stress manifests differently for each person. She explained the continuum of mental health, ranging from excelling to crisis, and emphasized how awareness and intentional strategies, such as asking for help, delegating, or pausing before responding, can help individuals move toward thriving.

Her encouragement to “sit in the uncomfortable space” and remember that feelings pass provided the audience with both practical tools and hope. Mercedez also underscored the power of empathy and honest communication in relationships at home and at work.

Mercedez reminds us that resilience is not about avoiding hardship but choosing to move forward with courage, self-reflection, and the right support.

This interview was originally broadcast live from the 2025 GNFCC BOLD Women’s Leadership Summit held on August 12, 2025, at The Commons at Phase in Alpharetta, Georgia. John Ray Co. and North Fulton Business Radio were the Media Sponsors for this year’s Summit.

Topics Discussed in this Episode

00:00 Welcome to the 2025 GNFCC BOLD Women in Leadership Summit
00:56 Introducing Mercedez Jackson, Fulton County Schools
01:16 Understanding Resilience and Fear
03:37 Self-Awareness and Stress Management
06:19 The Mental Health Continuum
08:24 Encouragement and Intentional Living
10:40 Contact Information and Closing Remarks

Mercedez Jackson, Fulton County Schools

Mercedez Jackson is Coordinator of School Social Work Services at Fulton County Schools.

Fulton County Schools (FCS) is the fourth largest school system in Georgia, serving a diverse and geographically expansive area outside the City of Atlanta. It operates 102 schools, including elementary, middle, and high schools; startup charter schools; and a virtual school, with a projected enrollment of about 86,000 students for the 2025-26 school year. Founded in 1871, the system employs over 10,900 staff, including 6,200 certified personnel, and is known for its commitment to student achievement, continuous improvement, and community engagement. The district uniquely spans both the northern and southern parts of Fulton County, separated physically by the City of Atlanta’s own school system, and focuses on providing a well-rounded education while fostering a safe and efficient learning environment.

Connect with Mercedez on LinkedIn

Mercedez Jackson

2025 GNFCC BOLD Women’s Leadership Summit

The 2025 GNFCC BOLD Women’s Leadership Summit was held on Tuesday, August 12, 2025, at The Commons at Phase in Alpharetta, Georgia.

The mission of BOLD—Businesswomen Organizing for Leadership and Development—is to connect businesswomen to build outstanding networks and spheres of influence, to collaborate with each other and with partner organizations to develop their businesses, and to celebrate and recognize the women of North Fulton.

Website

Greater North Fulton Chamber of Commerce (GNFCC)

The Greater North Fulton Chamber of Commerce is a private, non-profit, member-driven organization comprised of over 1,400 business enterprises, civic organizations, educational institutions, and individuals. Their service area includes Alpharetta, Johns Creek, Milton, Mountain Park, Roswell, and Sandy Springs. GNFCC is the leading voice on economic development, business growth, and quality of life issues in North Fulton County.

As a five-star accredited chamber, GNFCC’s vision is to be the premier organization driving member and community success across the region, and they are dedicated to pursuing this vision based on the guiding principles of advocacy, inclusivity, and operational excellence.

GNFCC promotes the interests of their members by assuming a leadership role in making North Fulton an excellent place to work, live, play, and stay. They provide one voice for all local businesses to influence decision-makers, recommend legislation, and protect the valuable resources that make North Fulton a popular place to live.

For more information on GNFCC and its North Fulton County service area, follow this link or call (770) 993-8806. For more information on other GNFCC events, follow this link.

Connect with GNFCC:  Website | LinkedIn | Facebook | Instagram

About North Fulton Business Radio and host John Ray

With over 890 episodes and having featured over 1,300 guests, North Fulton Business Radio is the longest-running podcast in the North Fulton area, covering business in our community like no one else. We are the undisputed “Voice of Business” in North Fulton!

The show invites a diverse range of business, non-profit, and community leaders to share their significant contributions to their market, community, and profession. There’s no discrimination based on company size, and there’s never any “pay to play.” North Fulton Business Radio supports and celebrates businesses by sharing positive stories that traditional media ignore. Some media lean left. Some media lean right. We lean business.

John Ray, host of  North Fulton Business Radio, and Owner, Ray Business Advisors
John Ray, host of North Fulton Business Radio and Owner, Ray Business Advisors

John Ray is the host of North Fulton Business Radio. John and the team at North Fulton Business Radio, LLC, an affiliate of Business RadioX®, produce the show, and it is recorded inside Renasant Bank in Alpharetta.

The studio address is 275 South Main Street, Alpharetta, GA 30009.

You can find the full archive of shows by following this link. The show is available on all the major podcast apps, including Apple Podcasts, Spotify, Google, Amazon, iHeart Radio, and many others.

John Ray, The Generosity MindsetJohn Ray also operates his own business advisory practice. John’s services include advising solopreneurs and small professional services firms on their value, their positioning and business development, and their pricing. His clients are professionals who are selling their expertise, such as consultants, coaches, attorneys, CPAs, accountants, bookkeepers, marketing professionals, and other professional services practitioners.

John is the national bestselling author of The Generosity Mindset: A Journey to Business Success by Raising Your Confidence, Value, and Prices.

Renasant Bank supports North Fulton Business Radio

Renasant BankRenasant Bank has humble roots, starting in 1904 as a $100,000 bank in a Lee County, Mississippi, bakery. Since then, Renasant has become one of the Southeast’s strongest financial institutions, with over $17 billion in assets and more than 180 banking, lending, wealth management, and financial services offices throughout the region. All of Renasant’s success stems from each banker’s commitment to investing in their communities as a way to better understand the people they serve. At Renasant Bank, they understand you because they work and live alongside you every day.

Website | LinkedIn | Facebook | Instagram | X (Twitter) | YouTube

Beyond Computer Solutions supports North Fulton Business Radio

If you’re a law firm, medical practice, or manufacturer, there’s one headline you would rather not make: “Local Business Pays Thousands in Ransom After Cyberattack.” That’s where Beyond Computer Solutions comes in. They help organizations like yours stay out of the news and in business with managed IT and cybersecurity services designed for industries where compliance and reputation matter most.

Whether they serve as your complete IT department or simply support your internal team, these professionals are well-versed in HIPAA, secure document access, written security policies, and other essential aspects that ensure your safety and well-being. Best of all, it starts with a complimentary security assessment.

Website | LinkedIn | Facebook | YouTube

Tagged With: 2025 GNFCC BOLD Women in Leadership Summit, Beyond Computer Solutions, emotional intelligence, Fulton County School System, Fulton County Schools, GNFCC, Greater North Fulton Chamber of Commerce, John Ray, Leadership, mental health, Mercedez Jackson, North Fulton Business Radio, renasant bank, resilience, self-awareness, social services, Stress Management, Women in Business, Women in Leadership

You Don’t Have to Be Perfect to Be Powerful, with Diana Fritz

May 21, 2025 by John Ray

You Don't Have to Be Perfect to Be Powerful, with Diana Fritz, on The Price and Value Journey podcast with host John Ray
North Fulton Studio
You Don't Have to Be Perfect to Be Powerful, with Diana Fritz
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You Don’t Have to Be Perfect to Be Powerful, with Diana Fritz (The Price and Value Journey, Episode 133)

In this episode of The Price and Value Journey, executive coach and author Diana Fritz shares the story behind her hard-earned wisdom. She talks about how surviving cancer, navigating single parenthood, and leading in high-stakes environments taught her that strength is not about perfection. It is about showing up with honesty, clarity, and conviction, especially when life gets messy.

Diana and host John Ray explore how embracing your own imperfection can make you a more powerful leader and service provider. They discuss emotional resilience, self-leadership, and the quiet confidence that comes from doing the work no one sees. If you have ever felt like you needed to have it all together to lead, sell, or grow your business, this conversation will help you let go of that belief and replace it with something more truthful and lasting.

The Price and Value Journey is presented by John Ray and produced by North Fulton Business Radio, LLC, an affiliate of the Business RadioX® podcast network.

Diana Fritz, Leadership and Change Consultant

Diana Fritz
Diana Fritz

Diana Fritz is a dynamic executive leader, cancer thriver, and passionate advocate for authenticity, resilience, and positive impact.

With over 25 years of experience spanning executive leadership, operations, human resources, business planning, and technology, Diana has built a reputation for fostering teamwork, driving organizational health, and leading with influence, not just a title.

A member of the Maxwell Leadership Executive Program, a Corporate Facilitator, and a Certified DISC Consultant, Diana is dedicated to empowering individuals and organizations through open, engaging, and values-driven leadership. Her mission is to Uniquely Imperfect. Uniquely Qualified. : Overcome Adversity, Escape the Imperfection Mentality, and Journey from Self to Serve, by Diana Fritzcreate a meaningful impact and ensure every person she encounters feels valued.

Diana is the author of Uniquely Imperfect. Uniquely Qualified: Overcome Adversity, Escape the Imperfection Mentality, and Journey from Self to Serve. In her inspiring book, Diana shares her powerful journey through cancer, blending personal experience with reflection and practical guidance. Her message is both vulnerable and empowering: we all have some “type of cancer,” and our flaws often make us the best leaders and servants. This book encourages readers to navigate emotional and high-stakes decisions with grace, to recognize their inherent value even in the midst of struggle, and to reframe adversity as a source of strength and a light for others.

Beyond her professional achievements, Diana is a devoted wife, mother, and committed volunteer. She thrives on sharing insights about leadership, resilience, and navigating challenges with authenticity.

Website | LinkedIn

Key Takeaways from Diana Fritz in this Episode

  • You don’t have to be perfect to lead with impact. Diana shares how her experiences with cancer, single parenthood, and executive leadership taught her that power comes from showing up honestly, not flawlessly.

  • Hardship can sharpen your purpose. Instead of weakening her, Diana’s challenges gave her clarity about what matters and how she wanted to lead and serve.

  • Authenticity builds deeper trust than performance ever will. Clients and teams don’t need polished personas. They need someone who’s real, grounded, and present, even when things are uncertain.

Topics Discussed in this Episode

00:00 Introduction to Diana Fritz
02:38 Diana’s Personal Journey with Cancer
05:55 Mindset and Adversity
09:23 Influence of Viktor Frankl and Stephen Covey
13:10 Applying Lessons in Leadership and Life
16:59 Resilience and Reflection
24:33 The Gold in Our Broken Edges
26:01 Embracing Uniquely Imperfect
28:45 The Power of Authenticity
31:16 Overcoming Self-Doubt
34:03 Redefining Normal
35:09 Confidence in Imperfection
39:47 Practical Tips for Imperfect Leadership
42:13 Connecting with Diana Fritz

About The Price and Value Journey Podcast

The Price and Value Journey is a show for expert-service professionals who want more than formulas and quick fixes. If you’re a solo or small-firm provider—consultant, coach, attorney, CPA, or fractional executive—you know the real work of building a practice goes far beyond pricing. It’s about finding clarity, showing up with confidence, and learning how to express the full value of what you do in ways that clients understand and appreciate.

The Price and Value Journey Podcast with host John RayHosted by John Ray, business advisor and author of The Generosity Mindset, this podcast explores the deeper journey behind running a services business: how you think about your work, how you relate to clients, and how you sustain a business that’s not only profitable but deeply fulfilling. Yes, we talk pricing, but we also talk mindset, business development, trust, empathy, positioning, and all the intangible ingredients that make a practice thrive.

With solo episodes and conversations featuring thoughtful guests, The Price and Value Journey is a companion for professionals who are building something meaningful. Produced in partnership with North Fulton Business Radio, LLC, an affiliate of Business RadioX®, the podcast is accessible on all major podcast platforms. The complete show archive is here.

John Ray, Host of The Price and Value Journey

John Ray, Author of The Generosity Mindset and Host of The Price and Value Journey
John Ray, Author of The Generosity Mindset and Host of The Price and Value Journey

John Ray is the host of The Price and Value Journey.

John owns Ray Business Advisors, a business advisory practice. John’s services include business coaching and advisory work, as well as advising solopreneurs and small professional services firms on their pricing. John is passionate about the power of pricing for business owners, as changing pricing is the fastest way to change the profitability of a business. His clients are professionals who are selling their expertise, such as attorneys, CPAs, accountants and bookkeepers, consultants, coaches, marketing professionals, and other professional services practitioners.

In his other business, John is a podcast show host, strategist, and the owner of North Fulton Business Radio, LLC, an affiliate of Business RadioX®. John and his team work with B2B professionals to create and conduct their podcast using The Generosity Mindset® Method: building and deepening relationships in a non-salesy way that translates into revenue for their business.

John is also the host of North Fulton Business Radio. With over 850 shows and having featured over 1,300 guests, North Fulton Business Radio is the longest-running podcast in the North Fulton area, covering business in its region like no one else.

John’s book, The Generosity Mindset: A Journey to Business Success by Raising Your Confidence, Value, and Prices

The Generosity Mindset, by John RayJohn is the #1 national best-selling author of The Generosity Mindset: A Journey to Business Success by Raising Your Confidence, Value, and Prices.

If you are a professional services provider, your goal is to do transformative work for clients you love working with and get paid commensurate with the value you deliver to them. While negative mindsets can inhibit your growth, adopting a different mindset, The Generosity Mindset™, can replace those self-limiting beliefs. The Generosity Mindset enables you to diagnose and communicate the value you deliver to clients and, in turn, more effectively price to receive a portion of that value.

Whether you’re a consultant, coach, marketing or branding professional, business advisor, attorney, CPA, or work in virtually any other professional services discipline, your content and technical expertise are not proprietary. What’s unique, though, is your experience and how you synthesize and deliver your knowledge. What’s special is your demeanor or the way you deal with your best-fit clients. What’s invaluable is how you deliver outstanding value by guiding people through massive changes in their personal lives and in their businesses that bring them to a place they never thought possible.

Your combination of these elements is unique in your industry. There lies your value, but it’s not the value you see. It’s the value your best-fit customers see in you.

If pricing your value feels uncomfortable or unfamiliar to you, this book will teach you why putting a price on the value your clients perceive and identify serves both them and you, and you’ll learn the factors involved in getting your price right.

The book is available at all major physical and online book retailers worldwide. Follow this link for further details.

Connect with John Ray:

Website | LinkedIn | Twitter

Business RadioX®:  LinkedIn | Twitter | Facebook | Instagram

Tagged With: adversity, authenticity, Diana Fritz, imperfect leadership, imperfection, John Ray, Leadership, mindset, resilience, self doubt, Stephen Covey, The Price and Value Journey, trust, Viktor Frankl

A Journey of Resilience and Leadership, with Maggie DeCan, Author of Humbled on Purpose

October 11, 2024 by John Ray

A Journey of Resilience and Leadership, with Maggie DeCan, Author of Humbled on Purpose, on North Fulton Business Radio with host John Ray
North Fulton Business Radio
A Journey of Resilience and Leadership, with Maggie DeCan, Author of Humbled on Purpose
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A Journey of Resilience and Leadership, with Maggie DeCan, Author of Humbled on Purpose, on North Fulton Business Radio with host John Ray

A Journey of Resilience and Leadership, with Maggie DeCan, Author of Humbled on Purpose (North Fulton Business Radio, Episode 810)

In this episode of North Fulton Business Radio, host John Ray interviews Maggie DeCan, author of Humbled on Purpose: Discovering Strength Through Vulnerability, Humor, and Grace. The episode examines Maggie’s personal journey from a traumatic childhood—one that included her mother’s death by suicide and the resulting family difficulties that trauma caused—to becoming a successful leader in the corporate and nonprofit sectors. Maggie shares how her past shaped her as a manager and motivated her to foster empathetic leadership. The conversation highlights her career transition to nonprofit work at the Children’s Development Academy and her journey to writing a book sharing leadership lessons and personal growth. Maggie discusses the importance of resilience and finding strength through vulnerability and faith. The episode emphasizes the book’s mission to inspire others to overcome victimhood and choose a path of resilience and purpose.

John Ray is the host of North Fulton Business Radio. The show is recorded and produced by the North Fulton affiliate of Business RadioX® inside Renasant Bank in Alpharetta.

Maggie DeCan

Maggie DeCan, Author of Humbled on Purpose
Maggie DeCan, Author of Humbled on Purpose

As of Saturday, 10/5/24, Maggie DeCan stepped aside as the CEO & Executive Director of the Children’s Development Academy (CDA) in Roswell, GA, where she served for nearly 8 years. The CDA provides high-quality early education to children from low-income households. She drove strategic priorities focused on increased enrollment, sustainable giving and quality outcomes.

Maggie is the author of the just published book from Ripples Media, Humbled on Purpose: Discovering Strength Through Vulnerability, Humor and Grace, about her life’s journey, including from the c-suite to running a small nonprofit. She is also an ICF-trained executive coach, mentoring and coaching other nonprofit leaders, and she also serves as a speaker and consultant.

Prior to taking the helm at the CDA, Maggie was with HoneyBaked Ham for 14 years and ran day-to-day operations for their national system as president and COO, leading a team responsible for $500MM annually of system sales in 500 corporate and franchise operating units as well as e-commerce. Before HoneyBaked, Maggie served in human resources and operations for well-known retailers Circuit City, Belk and Macy’s.

A Journey of Resilience and Leadership, with Maggie DeCan, Author of Humbled on PurposeMaggie graduated with a bachelor’s degree in political science and communications from current CFP national champions, the University of Michigan Wolverines. She is still actively involved as a national volunteer with her women’s fraternity, Chi Omega, where she serves on the Chi Omega Foundation steering committee and as an ambassador for and mentor in the Pearl Program connecting alumnae and college students. Maggie is also actively involved in her parish, St. David’s Episcopal Church of Roswell. She also serves as a volunteer ALTA Coordinator for the Sunday Business Women’s League and proudly serves as the president of the Atlanta chapter of the University of Michigan Alumni group.

Maggie’s leadership experience extends to the community, where she is a respected leader and educational advocate, receiving awards from the State of Georgia PTA for visionary leadership, the Turknett Leadership Character Award, the National Diversity Council as a “Most Powerful and Influential Woman” in Georgia and a Womentics P.O.W. winner. She is Chairman Emeritus of the Roswell North Elementary Education Foundation, a 501(c)3 that she helped found in 2009. She is also past president of the Woodstock Junior Service League.

Maggie has been married to her husband for 38 years, Bob, a retired high school economics teacher and tennis coach. Maggie and Bob have two boys, Riley, a UGA graduate who works for Truist and is about to marry his middle school sweetheart and fellow UGA grad Emily Amour, and Brady, studying marketing at GCSU. Maggie enjoys spending time with her family, friends and dogs, playing tennis and time in the northeast Georgia Mountains at their lake home in Blairsville.

Website | LinkedIn | Facebook | Instagram | X (Twitter)

Topics Discussed in this Episode

00:00 Introduction and Welcome to North Fulton Business Radio
00:29 Meet Maggie DeCan: Author of Humbled on Purpose
02:05 Maggie’s Early Life and Childhood Trauma
03:33 Career Journey: From Corporate to Nonprofit
04:19 Impact of Childhood Trauma on Career
06:00 Finding Strength and Resilience
16:55 Transition to the Children’s Development Academy
20:52 Lessons Learned and Future Plans
25:11 Conclusion and Final Thoughts

Renasant Bank supports North Fulton Business Radio

Renasant BankRenasant Bank has humble roots, starting in 1904 as a $100,000 bank in a Lee County, Mississippi, bakery. Since then, Renasant has become one of the Southeast’s strongest financial institutions, with over $17 billion in assets and more than 180 banking, lending, wealth management, and financial services offices throughout the region. All of Renasant’s success stems from each of their banker’s commitment to investing in their communities as a way of better understanding the people they serve. At Renasant Bank, they understand you because they work and live alongside you every day.

Website | LinkedIn | Facebook | Instagram | X (Twitter) | YouTube

About North Fulton Business Radio and host John Ray

With over 800 shows and having featured over 1,200 guests, North Fulton Business Radio is the longest-running podcast in the North Fulton area, covering business in our community like no one else. We are the undisputed “Voice of Business” in North Fulton!

The show welcomes a wide variety of business, non-profit, and community leaders to get the word out about the important work they’re doing to serve their market, their community, and their profession. There’s no discrimination based on company size, and there’s never any “pay to play.” North Fulton Business Radio supports and celebrates business by sharing positive business stories that traditional media ignore. Some media leans left. Some media leans right. We lean business.

John Ray, Business RadioX - North Fulton, and Owner, Ray Business Advisors
John Ray, Business RadioX – North Fulton, and Owner, Ray Business Advisors

John Ray is the host of North Fulton Business Radio. The show is recorded and produced from the North Fulton studio of Business RadioX® inside Renasant Bank in Alpharetta. You can find the full archive of shows by following this link. The show is available on all the major podcast apps, including Apple Podcasts, Spotify, Google, Amazon, iHeart Radio, and many others.

The studio address is 275 South Main Street, Alpharetta, GA 30009.

John Ray, The Generosity MindsetJohn Ray also operates his own business advisory practice. John’s services include advising solopreneurs and small professional services firms on their value, their positioning and business development, and their pricing. His clients are professionals who are selling their expertise, such as consultants, coaches, attorneys, CPAs, accountants and bookkeepers, marketing professionals, and other professional services practitioners.

John is the national bestselling author of The Generosity Mindset: A Journey to Business Success by Raising Your Confidence, Value, and Prices.

Tagged With: Children's Development Academy, Developing Resilience, Honey Baked Ham, Humbled on Purpose, John Ray, Maggie DeCan, North Fulton Business Radio, resilience, Ripples Media, The Honey Baked Ham Company

Turning Dreams into Plans with Gloria Lucia Zapata-Elias

October 9, 2024 by John Ray

Gloria
Hello, Self . . .
Turning Dreams into Plans with Gloria Lucia Zapata-Elias
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Gloria

Turning Dreams into Plans with Gloria Lucia Zapata-Elias (Hello, Self… Episode 53)

Host Patricia Leonard invited guest Gloria Lucia Zapata-Elias to share her inspirational journey of transformation and manifestation.

Gloria recounted her unconventional life path, detailing how she navigated various life stages backward from traditional norms—having children before marriage, attending college later, and achieving business success. Her journey is marked by resilience, self-discovery, and service to others.

Throughout the episode, Patricia and Gloria discussed life lessons, the role of self-talk, overcoming survival modes, and using disruptions as catalysts for growth.

Hello, Self… is presented by Patricia Leonard & Associates  and produced by Arlia Hoffman in association with the North Fulton studio of Business RadioX®.

Find the video version of this podcast on YouTube here.

Gloria Lucia Zapata-Elias, Owner of Eye for Detail and Angel’s Trumpet Bed and Breakfast

Gloria owns two businesses, Eye for Detail, a residential and commercial cleaning company, and Angel’s Trumpet Bed and Breakfast, affordable extended stay for those who need respite. She also has a plant nursery business currently in development.

Gloria became a single mom at a young age, and attended college while working more than full-time and raising her sons. She says she was able to accomplish this with the support of two women in her life, one of them her mother.

She credits her success to her growth mindset and the fuel of her ambition she feels God gave her.

Website | Facebook

About Hello, Self…

Hello, Self… is a biweekly podcast focused on inspiring stories of turning dreams into reality. Join coach and author Patricia Leonard and her guests as they share life-changing Hello, Self… moments.

Hello, Self… is brought to you by Patricia Leonard & Associates and is based on the new book by Patricia Leonard, Hello, Self.., available here.

The show is produced by Arlia Hoffman in association with Business RadioX®. You can find this show on all the major podcast apps. The complete show archive is here.

Patricia Leonard, Host of Hello, Self…

Patricia Leonard, Host of Hello, Self…

Patricia Leonard is President of RUNWAY TO SUCCESS, a division of Patricia Leonard & Associates located in Nashville, TN.  She is a MESSAGE ARTIST speaker, career & business coach, author and magazine columnist.  Patricia consults with clients on leadership, empowerment, career management, entrepreneurship and the power of language.  Her work is focused on helping clients find their runway to success!

She has a professional background in management, human resources, corporate training, business consulting and talent development.   Patricia has worked with companies in the service, music, banking, manufacturing, publishing, warehousing, healthcare, academic, retail and financial industries, and has taught management classes as an adjunct professor.

Patricia has a degree in Human Resource Management, is certified as a Career Coach and Consulting Hypnotist and is MBTI qualified.

Her volunteer energies are focused on Women in Film and Television-Nashville, where she is a Board Vice President; Dress for Success as the Advisory Board President; and International Coaching Federation-Nashville where she held Board roles for several years.

Patricia is the author of Wearing High Heels in a Flip Flop World, BECOMING WOMAN…a journal of personal discovery, THE NOW, HOW & WOW of Success, Happenings, a full year calendar of inspirational messages and a spoken word album titled, I AM…

She enjoys songwriting, creating poetry and has written a one-woman show and artistic speech she performs titled Hello, Self…, about a woman in midlife reinventing herself, which led to her new book by the same name, available here.

On the personal side, Patricia, describes herself as a woman, lover of life, mother, grandmother, career professional and message artist; AND in that order!  Her goal is to continue inspiring others, of any age, to START NOW creating and expanding their Runway to Success.

She believes that life is a gift, the way we wrap it is our choice.

Connect with Patricia:

Website| LinkedIn | Facebook | Twitter | Instagram

Tagged With: Hello Self moment, Hello Self Podcast, High Heels Cabaret, Patricia Leonard, Patricia Leonard & Associates, resilience, Runway To Success

LIVE from the GNFCC 2022 Women in Leadership Summit: Dr. Malika Reed Wilkins, Atlanta Regional Commission

November 14, 2022 by John Ray

North Fulton Business Radio
North Fulton Business Radio
LIVE from the GNFCC 2022 Women in Leadership Summit: Dr. Malika Reed Wilkins, Atlanta Regional Commission
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Dr. Malika Reed Wilkins

LIVE from the GNFCC 2022 Women in Leadership Summit: Dr. Malika Reed Wilkins, Atlanta Regional Commission (North Fulton Business Radio, Episode 567)

Dr. Malika Reed Wilkins, Chief External Affairs Officer at the Atlanta Regional Commission, joined host John Ray on North Fulton Business Radio LIVE from the GNFCC 2022 Women in Leadership Summit. Dr. Wilkins was a speaker at the summit. She shared the work of the ARC, her talk at the Women’s Summit, the value of resilience in life, advice on how to embrace change, and much more.

This show was originally broadcast live from the GNFCC 2022 Women in Leadership Summit held at The Commons at Phase in Alpharetta, Georgia.

North Fulton Business Radio is produced and broadcast by the North Fulton studio of Business RadioX® inside Renasant Bank in Alpharetta.

Dr. Malika Reed Wilkins, Chief External Affairs Officer, Atlanta Regional Commission (ARC)

Dr. Malika Reed Wilkins, Chief External Affairs Officer, Atlanta Regional Commission (ARC)

Dr. Malika Reed Wilkins is the Chief External Affairs Officer for the Atlanta Regional Commission (ARC). She heads the agency’s strategy development, corporate and community engagement, governmental affairs, board engagement, and communications. She also spearheaded the agency’s diversity, equity, and inclusion program. Wilkins has more than 25 years in public policy and administration, operational leadership, strategic organizational communications, and building long-standing partnerships in the public, private and nonprofit sectors.

Prior to onboarding with ARC, she served the State of Georgia in various executive-level roles with the State Road and Tollway Authority, Georgia Regional Transportation Authority, Georgia Commute Options, and the Georgia Department of Human Services. In addition, she served as Director of Communications and Public Affairs for the Southern States Police Benevolent Association and worked as a consultant for several advertising agencies. Dr. Wilkins is known for her strategic relationship development and consensus-building across multiple disciplines.

She is currently the Membership Chair for the Buckhead Rotary Club, and a Commission member for the Georgia Driver’s Education Commission. Wilkins is also a member of COMTO Atlanta, ULI Atlanta, Public Relations Society of America, and Past President of WTS Atlanta.

She received a Bachelor of Arts degree in speech communications from the University of Georgia. A Master of Public Administration from North Carolina Central University and a Ph.D. in Public Policy and Administration from Walden University.

Malika resides in the City of Atlanta with her husband Anthony and daughter Malia.

LinkedIn

Atlanta Regional Commission (ARC)

ARC is responsible for developing and updating the Atlanta Region’s Plan, a long-range blueprint that details the investments needed to ensure metro Atlanta’s future success and improve the region’s quality of life.

The Atlanta Regional Commission is charged with peering into the future and working with our partners across the community to plan for a better, brighter tomorrow.

On any given day, ARC works with local jurisdictions and various regional partners to:

  •  Plan new transportation options
  •  Encourage the development of healthy, livable communities
  •  Wisely manage precious water resources
  •  Provide services for the region’s older adults and individuals with disabilities
  •  Develop a competitive workforce
  •  Provide data to inform leaders and decision-makers
  •  Cultivate leaders to meet the region’s challenges
  •  Coordinate with local first responders in preparing for a secure region
  •  Engage the public on key regional issues

The agency also serves as a regional convener, bringing diverse stakeholders to the table to address the most critical issues facing metro Atlanta.

ARC’s member governments are Cherokee, Clayton, Cobb, DeKalb, Douglas, Fayette, Forsyth, Fulton, Gwinnett, Henry and Rockdale counties, and the city of Atlanta.

Website | LinkedIn | Facebook | Twitter

GNFCC 2022 Women in Leadership Summit, presented by the Women INfluencing Business Committee

The 2022 Women in Leadership Summit, organized by the Women INfluencing Business Committee of the Greater North Fulton Chamber of Commerce, was held on November 2, 2022, at the Commons at Phase in Alpharetta, Georgia.

Powered by the Greater North Fulton Chamber of Commerce (GNFCC), the Women INfluencing Business Committee strives to engage female leaders and enhance the standing of professional women within the community. Its annual awards program recognizes women with exceptional vision who have implemented innovative ideas in both the workplace and community and who inspire others.

Website

Questions and Topics in the Interview

  • The ARC
  • Dr. Wilkin’s presentation at The Women’s Summit
  • Resilience
  • Embracing change

North Fulton Business Radio is hosted by John Ray and broadcast and produced from the North Fulton studio of Business RadioX® inside Renasant Bank in Alpharetta. You can find the full archive of shows by following this link. The show is available on all the major podcast apps, including Apple Podcasts, Spotify, Google, Amazon, iHeart Radio, Stitcher, TuneIn, and others.

RenasantBank

 

Renasant Bank has humble roots, starting in 1904 as a $100,000 bank in a Lee County, Mississippi, bakery. Since then, Renasant has grown to become one of the Southeast’s strongest financial institutions with over $13 billion in assets and more than 190 banking, lending, wealth management and financial services offices in Mississippi, Alabama, Tennessee, Georgia and Florida. All of Renasant’s success stems from each of their banker’s commitment to investing in their communities as a way of better understanding the people they serve. At Renasant Bank, they understand you because they work and live alongside you every day.

 

Since 2000, Office Angels® has been restoring joy to the life of small business owners, enabling them to focus on what they do best. At the same time, we honor and support at-home experts who wish to continue working on an as-needed basis. Not a temp firm or a placement service, Office Angels matches a business owner’s support needs with Angels who have the talent and experience necessary to handle work that is essential to creating and maintaining a successful small business. Need help with administrative tasks, bookkeeping, marketing, presentations, workshops, speaking engagements, and more? Visit us at https://officeangels.us/.

 

Tagged With: Alpharetta, ARC, Atlanta Regional Commission, Dr. Malika Reed Wilkins, embracing change, GNFCC, North Fulton Business Radio, Office Angels, renasant bank, resilience, The Commons at Phase, Women in Business Summit, Women Influencing Business

Esther Weinberg, The Ready Zone

September 28, 2022 by John Ray

The Ready Zone
Business Leaders Radio
Esther Weinberg, The Ready Zone
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The Ready Zone

Esther Weinberg, The Ready Zone

Esther Weinberg, Founder and Chief Leadership Development Officer of The Ready Zone, joined host John Ray on Business Leaders Radio to discuss the changes in workplace culture over the last few years, reorganizations, why they succeed or fail, advice for leaders navigating change, and much more.

Business Leaders Radio is produced and broadcast by the North Fulton Studio of Business RadioX® in Atlanta.

The Ready Zone

After 20+ years of working with organizations in the media and technology industries, Esther Weinberg has observed that when leaders cultivate and nurture a high level of alignment, especially during chaotic and uncertain times, they deliberately—and intentionally—create an engaged, powerful, and profitable workplace culture despite of change or unforeseeable circumstances.

And by extension, when these organizations operate with a mindset whereby valuing one another is not only a high priority, it’s as “measured” and valued as the bottom line, they are operating in what she defines as The Ready Zone: An environment in which the leader, the team, the employees, and the organization as a whole, are 100% committed to people feeling valued for who they are, their contribution, their humanity, and the value they bring to the table by being themselves. And this is exponentially more important in a virtual environment. Creating this culture facilitates leaders to step into being ready to powerfully take on the opportunities and challenges in front of them.

Through executive coaching and a series of comprehensive change management programs, Ready Zone leaders are empowered to elevate 6 key Zone Performance Indicators (ZPIs).

Company website | LinkedIn | Twitter

Esther Weinberg, Founder and Chief Leadership Development Officer, The Ready Zone

Esther Weinberg, Founder and Chief Leadership Development Officer, The Ready Zone

Esther Weinberg is a business growth accelerator that equips executives in high-growth media and technology industries to create game-changing breakthroughs, increase profitability in declining markets and create successful and sustainable “portable” virtual cultures with executives, leaders, and teams.
As Founder & Chief Leadership Development Officer of The Ready Zone, she moves leaders through change with proven systems to create big pivots, big impact, and big returns. Esther’s strategies assist companies through such impactful conditions as planning and executing reorganizations; moving employees from burnout and exhaustion to empowered, innovative, and driven; and implementing clear priorities and strategies for growing a virtual and global workforce.
Esther provides proven, transformative, yet practical tools and systems that help benchmark and measure results. Despite uncertain times, Esther is not afraid to tell eye-opening truths that dives deeply into the impact of change and consolidation. She does so to create the access and opportunity for meaningful dialogue and action to develop workplace cultures of trust, respect and safety. In fact, she rolls-up-her-sleeves, authentically and methodically helping organizations build sustainable company cultures that thrive vs. survive. From the fundamentals behind developing a collective philosophy of readiness to take on any industry challenge, to coaching leaders on how to reframe, refocus, and realign, Esther is a true powerhouse.

Esther is the author of the eBook on The Ready Zone’s unique framework entitled, Better Leaders. Better People. Better Results: 6-Eye Opening Strategies to Thrive Through Change You Didn’t Ask For. With over 20 years’ experience, her innovative strategies have assisted clients to grow, scale and thrive during the worst and best of times including Netflix, NBCUniversal, Microsoft, ESPN, WarnerBros., Discovery, CNN, DreamWorks Animation, Disney, IMAX, National Geographic, TelevisaUnivision, and Sony.

A respected thought-leader with first-hand experience, Esther has held executive positions at Disney and Fox, as well as stood in the shoes of C-Suite executives as an interim CEO and leader at numerous organizations. Esther’s drive for developing global leaders stems from her work abroad, including Botswana, Israel and Uganda.

Esther is the Co-Founder of the Being Me Foundation along with her wife, Lin. The organization’s mission is to create breakthroughs through global Ontological coaching and leadership programs that redefine diversity, equity, inclusion, and belonging for LGBTQIA+ young adults.
She is a graduate of New York University and a member of Harvard’s Institute of Coaching at McLean Hospital. Esther is a member of the Forbes Coaches Council and a contributor to Forbes.

LinkedIn | Twitter 

Questions and Topics

  • What is the biggest mistake organizations make during times of change? How can they resiliently overcome it?
  • What is the one skill leaders undervalue that’s needed more than ever now?
  • I’ve heard of so many reorganizations failing. How can organizations approach this in a more thoughtful way?
  • How have reorganizations impacted the way people work today?
  • What are the new skills leaders now need to powerfully lead permanent, ever-evolving change?
  • How do leaders need to better prepare people to be resilient?
  • What advice would you give to leaders to do first who are leading change?
  • What are the most common costly mistakes that derail organizations from staying relevant and powerful?

Business Leaders Radio is hosted by John Ray and produced virtually from the North Fulton studio of Business RadioX® in Alpharetta.  The show can be found on all the major podcast apps and a full archive can be found here.

Tagged With: Business Leaders Radio, Change, Esther Weinberg, hybrid work, John Ray, Leaders, leadership development, reorganization, resilience, The Ready Zone, workplace culture, ZPI

LIVE from RISKWORLD 2022: Mark Hoffman, ClearRisk

May 24, 2022 by John Ray

Mark Hoffman
Minneapolis St. Paul Studio
LIVE from RISKWORLD 2022: Mark Hoffman, ClearRisk
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Mark Hoffman

LIVE from RISKWORLD 2022: Mark Hoffman, ClearRisk

Mark Hoffman of ClearRisk and The Resilient Journey Podcast was the guest on this episode of Workplace MVP LIVE from RISKWORLD 2022. He is not only a Continuity Consultant for ClearRisk, but the host of the podcast they sponsor, The Resilient Journey Podcast. He and Jamie talked about resiliency, the work ClearRisk does in risk management information, his presentation at RISKWORLD, the amazing stories on The Resilient Journey Podcast, and more.

Workplace MVP is underwritten and presented by R3 Continuum and produced by the Minneapolis-St.Paul Studio of Business RadioX®.

This show was originally broadcast from the RIMS 2022 RISKWORLD Conference held at the Moscone Center in San Francisco, California.

Mark Hoffman, MCBI, CBCP, Continuity Consultant, ClearRisk, and Host of The Resilient Journey Podcast

Mark Hoffman, Business Continuity Consultant, ClearRisk and Host: The Resilient Journey Podcast

ClearRisk works with risk managers and senior management from over 150 organizations across North America in retail, property management, municipalities, technology, and many others. Their team comprises a powerful combination of risk management experts, insurance specialists, and a multidisciplinary squad of tech-savvy individuals, all dedicated to pushing the risk management envelope.

Their focus is on optimizing our customers’ risk to keep people and assets from harm, thereby making our customers more successful. Their solutions have empowered customers to mitigate millions in total cost of risk, achieve higher operational excellence, increase safety, and increase the bottom line.

The Resilient Journey Podcast explores some of the biggest issues facing organizations today and chats with industry leaders about ways we can all be more resilient.

The Resilient Journey Podcast

Mark Hoffman LinkedIn

Company website | Company LinkedIn

About Workplace MVP

Every day, around the world, organizations of all sizes face disruptive events and situations. Within those workplaces are everyday heroes in human resources, risk management, security, business continuity, and the C-suite. They don’t call themselves heroes though. On the contrary, they simply show up every day, laboring for the well-being of employees in their care, readying the workplace for and planning responses to disruption. This show, Workplace MVP, confers on these heroes the designation they deserve, Workplace MVP (Most Valuable Professionals), and gives them the forum to tell their story. As you hear their experiences, you will learn first-hand, real-life approaches to readying the workplace, responses to crisis situations, and overcoming challenges of disruption. Visit our show archive here.

Workplace MVP Host Jamie Gassmann

Jamie Gassmann, Host, “Workplace MVP”

In addition to serving as the host to the Workplace MVP podcast, Jamie Gassmann is the Director of Marketing at R3 Continuum (R3c). Collectively, she has more than fourteen years of marketing experience. Across her tenure, she has experience working in and with various industries including banking, real estate, retail, crisis management, insurance, business continuity, and more. She holds a Bachelor of Science Degree in Mass Communications with special interest in Advertising and Public Relations and a Master of Business Administration from Paseka School of Business, Minnesota State University.

R3 Continuum

R3 Continuum is a global leader in workplace behavioral health and security solutions. R3c helps ensure the psychological and physical safety of organizations and their people in today’s ever-changing and often unpredictable world. Through their continuum of tailored solutions, including evaluations, crisis response, executive optimization, protective services, and more, they help organizations maintain and cultivate a workplace of wellbeing so that their people can thrive. Learn more about R3c at www.r3c.com.

Company website | LinkedIn | Facebook | Twitter

TRANSCRIPT

Intro: [00:00:02] Broadcasting Live from RISKWORLD 2022 at the Moscone Center in San Francisco, it’s time for Workplace MVP. Brought to you by R3 Continuum, a global leader in helping workplaces thrive during disruptive times. Now, here’s your host.

Jamie Gassmann: [00:00:22] Hi, everyone. Your host, Jamie Gassmann here, coming to you from the RISKWORLD 2022 Expo Hall in R3 Continuum’s booth, our show sponsor. And joining me is Mark Hoffman from ClearRisk US Corp.

Mark Hoffman: [00:00:38] Yeah.

Jamie Gassmann: [00:00:38] Welcome to the show, Mark.

Mark Hoffman: [00:00:39] Thanks, Jamie.

Jamie Gassmann: [00:00:40] Yeah.

Mark Hoffman: [00:00:40] This is fun.

Jamie Gassmann: [00:00:41] Yeah, it’s exciting. I’m glad you stopped by. I know we’ve been having fun chatting already before, but tell us a little bit about what ClearRisk does.

Mark Hoffman: [00:00:49] Well, no, before I do that, I have to say why I stopped by. It’s because of your producer, John’s light out front that just drew me in, this beautiful on-air light that said, “Man, I got to learn more about that.”

Jamie Gassmann: [00:01:01] Yeah.

Mark Hoffman: [00:01:02] But no, seriously. So, I’m here with ClearRisk. I was a speaker at the conference. I spoke yesterday, and we can talk about that a little bit. But ClearRisk is a risk management information system. So, RMIS. We do claims, and incident reporting, and tracking and analytics. And I’m also helping them develop a business continuity module to help companies be more resilient. And we’re here at the conference as well, down at Booth 1918. And it’s been a great experience.

Jamie Gassmann: [00:01:33] Yeah. So, I know it’s kind of the first time back in-person after a couple of years.

Mark Hoffman: [00:01:38] Yeah.

Jamie Gassmann: [00:01:39] So, you know, what have you felt the vibe being or the people you’ve been talking to, what are you kind of sensing from the audience?

Mark Hoffman: [00:01:45] Well, the first vibe for me was before I spoke live in front of an audience yesterday, I sort of had those butterflies that you don’t always get when you’re in front of that Zoom screen or whatever. And a lot of the conferences that I spoke at the last couple of years, they have you pre-record it and send it in. And so, it’s very easy for those things to come off really flat because you’re in your office by yourself, and you don’t have that feedback that you get from the audience.

And yesterday, yeah, okay, there were a little — you know, some jitters maybe early on, but I had a full room, standing room only, great eye contact, people taking pictures of the screen, you know, things like that. And you get that interaction with the audience that says, wow, it’s just energetic and it really, you know, charges you up. As far as the conference goes, it’s great to see people. There have been some very clever things to draw people in, the potting contest, some of the walls, the sand sculpture and, you know, the on-air booth over here.

Jamie Gassmann: [00:02:46] Our on-air booth. That’s awesome.

Mark Hoffman: [00:02:48] Yeah. So, well done.

Jamie Gassmann: [00:02:48] Thank you. So, talking about your presentation, tell me, what was the topic of that presentation or kind of dive into the meat of what you were discussing?

Mark Hoffman: [00:02:59] Yeah, I sort of took a different approach, and it’s a risk that everybody’s thinking about, and it’s cybersecurity. And so, I spent 20 minutes yesterday talking about how to effectively communicate if you’ve been the victim of a cyber attack, and really to kind of narrow it down to the main nuggets.

It’s basically three things. If you need to communicate to external stakeholders, or to the public, or even to your employees, it really needs to start with the fact that you have to own it. You have to tell the truth. You have to explain what happened, admit what happened. And this applies really to any type of crisis, not just a cyber attack, but basically just come out and say, “Listen, this is what’s happened,” and tell the truth. Whatever that initial statement is, it has to stand up to fact checking, right?

We live in a world right now where everybody — I was at the ball game last night. I went down to a Giants game and I was sitting next to a woman who said to me, “Oh yeah, I was in Toronto once.” And I said, “Oh, what were you doing?” And she said, “Well, I was filming a movie there.” And so, I said, “Well, that’s kind of cool.” And I asked her what the movie was, and she told me, and she told me what her role was. And then, when we turned away from each other, what did I do? I Googled it, right? Just to make sure that is this woman legit? Like, you know, was she really in that movie? And she was. And it was really kind of cool. So, whatever statement you make has got to stand up to that fact checking, which is, you know, real time.

The next thing is add some context to what you just told me. And then, the example that I used yesterday, company came out, and they admitted that they had executed on an email that they shouldn’t have. But then, they added appropriate context. “Look, our servers were not breached. You know, user data was not compromised in this.” And that’s important context.

And then, the third thing is talk about what you learned from it, and what you’re going to do different going forward. And if you can do those things, and it’s so different than, you know, the average celebrity apology, right? You can do those things. This is what happened; we admit that it happened; if necessary, apologized for it happening; add some good context to it. And then, talk about, “What did I learn? This is what we’re going to do different going forward.” That’s a winning formula for communicating effectively.

Jamie Gassmann: [00:05:18] Yeah, I love it. I feel like those are kind of like, you know, the go-to for when you make a mistake-

Mark Hoffman: [00:05:24] Right.

Jamie Gassmann: [00:05:24] … in a way. Like I mean, that’s what I tell my employees. You know, I live by that. I had a boss very young in my career, mistakes are going to happen, issues are going to happen, cyber risk could happen-

Mark Hoffman: [00:05:33] Right.

Jamie Gassmann: [00:05:34] It’s how you respond to it and, you know, address it, accept ownership or responsibility, and then what are you going to do to make sure it doesn’t happen going forward. So, I love that you brought that up into that presentation because I feel like that those are just standards you should live by, but yeah.

Mark Hoffman: [00:05:49] Right. And it was interesting. Somebody asked a question right at the end and they said, “Yeah, but big corporations lie.” And so, I said, “Yeah, okay, but we need to influence that, right? We need to change that culture. We need to make sure that we come at this from the standpoint that your answers have to stand up to fact checking. Otherwise, you’re just going to make it worse.”

Jamie Gassmann: [00:06:08] Oh, absolutely. When I think of, you know, in addressing a comment like that, it’s like, yeah, but in today’s world, the truth is eventually going to come out.

Mark Hoffman: [00:06:17] Right.

Jamie Gassmann: [00:06:17] And where do you want to — you know, would you want to be like on the positive side of that or the negative?

Mark Hoffman: [00:06:22] That’s right. Lawyers like to use the term the fact pattern.

Jamie Gassmann: [00:06:26] Yeah.

Mark Hoffman: [00:06:26] And the fact pattern is you better be right. You better be on the side of right as you go forward. Yeah.

Jamie Gassmann: [00:06:31] Yeah, interesting. So, I understand in talking to you, you also do a podcast, which is exciting. I love having other fellow podcasters on our podcast with us. Tell me a little bit about what you do there.

Mark Hoffman: [00:06:41] Yeah. So, the podcast is called The Resilient Journey. And it is sponsored by ClearRisk. And you can find us anywhere that you find podcasts – you know, Spotify, Google and Apple Podcasts and all that stuff. And basically what we do is we focus on resilience, whether it’s business resilience, organizational resilience. We talk about cyber risk and things like that.

But we’re also starting to talk a little bit more here about personal resilience. And there’s some very interesting stories. I’ve talked to some folks who — one of my favorites was a guy called Vince Davis. I love him to death. He’s from Chicago and he’s in the emergency management field. And he talked about racial inequity in the emergency management industry. And he said, “Mark, I’ve been doing this for over 20 years.” And he said, “I know and I can list for you all of the other people in our industry who are black.” And do I have time to tell the story I mentioned before?

Jamie Gassmann: [00:07:38] Oh, yeah, keep going. Yeah.

Mark Hoffman: [00:07:40] He said, “Hey, you know, one of the things you have to realize is the privilege that you have that you’re not aware of,” he said, “When you back out of your driveway in the morning to go to work, you’re Mark, or you’re Jimmy, or he’s John.” He said, “I back out of the driveway in the morning and I’m black. And that’s how I’m viewed on the way to work, at work and on the way home from work.” And it’s things we don’t think about. And so, I’ve interviewed him and I love that one.

I interviewed a guy from the UK who lost a family member and talked about the struggles of trying to come to work with that burden. And it really kind of ties in to what you’re doing. And he wrote an article, you know, what do you do when the resilience person or the continuity person can’t continue? How do you deal with that? And he talked about the first step, the hardest step was needing to say, “I need help. I need a break. I need to stop.”

Jamie Gassmann: [00:08:36] Yeah. And, you know, I’ve talked to a lot of people as well. And, you know, even on this podcast, some that have experienced some really traumatic events in US history. I interviewed a gentleman that was in the Pentagon during 911.

Mark Hoffman: [00:08:47] Wow. Yeah.

Jamie Gassmann: [00:08:48] You know, and so hearing those personal stories, I think they’re so helpful in allowing you to be able to connect yourself, so that you’re not just assuming you think you know how somebody feels, but you’re actually learning from somebody what that feels like.

Mark Hoffman: [00:09:02] Right.

Jamie Gassmann: [00:09:02] And that’s so powerful.

Jamie Gassmann: [00:09:03] Right. You know, I interviewed a guy a couple of weeks ago. Sean Vanslyke is his name. He’s the CEO of a company called SEMO Electric Cooperative or something like that. He’s in Missouri. And he does a thing called the Friday Feature. And it’s a one-minute positive little story. And he puts it up on LinkedIn, he puts it on YouTube. And he’s really affected my life. Like, I don’t want to maybe go as far as to say, well, he changed my life, but he certainly influenced me to be more positive.

And that’s what we need right now, right? There’s so much division in our world, and there’s so much hatred, and anger and frustration. And I was in the Frankfurt Airport a couple of weeks ago, and I was on the phone with my wife, and our granddaughter had gone to the hospital. She had a really high fever. And I was trying to talk to her, and I couldn’t hear her. And I just walked off to sort of a corner area. Well, it turned out, it was one of those entrance areas to the lounges, you know, where the elite travelers get to go. And the guy comes up to me, and he goes, “You can’t be here.” And I said, “I’m having an important conversation and I can’t hear out in the main hallway.” “I don’t care. You can’t be here.” And so it turned into a little bit of an argument.

So, I went somewhere else, and I got off the phone with my wife, and I went back up to him and I said, “Look, I understand about the rules. But you could have showed some compassion there.” And that’s just for all of us.

Jamie Gassmann: [00:10:26] Yeah.

Mark Hoffman: [00:10:26] Be better. Let’s be better. Let’s raise the bar, and not look at our neighbor and say, “Jamie, you need to be better.” Look in the mirror and say, “Mark, you need to be better.”

Jamie Gassmann: [00:10:36] Yeah.

Intro: [00:10:36] And that’s where it needs to start.

Jamie Gassmann: [00:10:38] Yeah. It’s like you see a lot of those LinkedIn posts about, you know, understanding that somebody might be going through something that you’re not aware of.

Mark Hoffman: [00:10:45] Right.

Jamie Gassmann: [00:10:45] And how do you show that compassion all the time? Because you might be the difference in somebody’s life that day by just being kind.

Mark Hoffman: [00:10:52] Yeah, you might be.

Jamie Gassmann: [00:10:52] Yeah.

Mark Hoffman: [00:10:53] You might be. I had mentioned to you that one of my interviews, a good friend of mine who went through some childhood trauma. And now, after a long struggle — and then attempted suicide. Now, she helps women who have been through similar things. And she told me during the interview, she said that four people have come up to her and said, “You know, I was suicidal, too. I had a suicide plan, but because of my conversations with you, I don’t feel that way anymore.” And, you know, that’s impact, and that’s leadership, and that’s what we’re about, and that’s what we need to try to do.

Jamie Gassmann: [00:11:28] Yeah, I love that conversation. It’s kind of like we can make that difference in someone’s life-

Mark Hoffman: [00:11:34] Yeah.

Jamie Gassmann: [00:11:34] … just by being human, and compassionate and caring. So, I love that. Great.

Mark Hoffman: [00:11:39] You know, you like to ask questions just like I do, right?

Jamie Gassmann: [00:11:42] I do, yeah.

Mark Hoffman: [00:11:43] And you get a charge out of when you ask a really good question-

Jamie Gassmann: [00:11:46] Yes.

Mark Hoffman: [00:11:46] … when a guest says to you, “Oh, I love that question.”

Jamie Gassmann: [00:11:48] Yes. It’s like, “Oh, I did good.”

Mark Hoffman: [00:11:50] Yeah, that’s right or “I have insight. I think I understand what you’re talking about.” I asked Tracy, who’s the guest I’m talking about, and that’s the episode that’s coming up this week, by the way. I said to her, “Okay. Well, I’ve never been through anything like this. What would you say to me? How can I help? What do I do?” And she says, “Oh, nobody’s ever asked me that before.” And that’s how you know, it’s a good question.

Jamie Gassmann: [00:12:10] Oh, absolutely. You know, I actually had a gentleman on my show one time who had been — he had bipolar. And I asked him, because he talks about when you tell people that you have bipolar, they always go, “I’m sorry.” He says, “That’s not what I want to hear.” My next question was, “Well, what do you want to hear? What can we say because we don’t we don’t know what you feel?”

Mark Hoffman: [00:12:32] Right? Teach us.

Jamie Gassmann: [00:12:33] Teach us.

Mark Hoffman: [00:12:34] Yeah.

Jamie Gassmann: [00:12:34] “What would you like us to say?” So, it’s awesome. So, I’m right there with you. I think this is great. And really appreciate you stopping by and joining us.

Mark Hoffman: [00:12:43] Thanks for having me. And now, you-

Jamie Gassmann: [00:12:45] Yeah.

Mark Hoffman: [00:12:45] Now, you owe me one. Now, you have to be a guest on my podcast.

Jamie Gassmann: [00:12:47] Oh, I’d love to. Thank you for the invite. Absolutely.

Mark Hoffman: [00:12:50] Well, we’ll talk about what you do here-

Jamie Gassmann: [00:12:52] Yeah, fantastic.

Mark Hoffman: [00:12:52] … and what the conference is all about. Yeah. Because it’s all part of being resilient.

Jamie Gassmann: [00:12:55] Absolutely, it is part of being resilient. And I would be honored to be on your show.

Mark Hoffman: [00:13:00] Awesome.

Jamie Gassmann: [00:13:01] Yeah, wonderful. Thanks again for joining us.

Mark Hoffman: [00:13:03] Thanks for having me.

Outro: [00:13:08] Thank you for joining us on Workplace MVP. R3 Continuum is a proud sponsor of this show and is delighted to celebrate most valuable professionals who work diligently to secure safe workplaces where employees can thrive.

 

 

Tagged With: ClearRisk, Jamie Gassmann, Mark Hoffman, R3 Continuum, resilience, Risk Management, The Resilient Journey Podcast, Workplace MVP

Workplace MVP LIVE from RISKWORLD 2022: Dov Gardin, Regeneron

April 21, 2022 by John Ray

Regeneron
Minneapolis St. Paul Studio
Workplace MVP LIVE from RISKWORLD 2022: Dov Gardin, Regeneron
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Regeneron

Workplace MVP LIVE from RISKWORLD 2022: Dov Gardin, Regeneron

Live from the R3 Continuum booth at RISKWORLD 2022, Dov Gardin, Head of Global Resilience at Regeneron, joined Jamie Gassmann to share his work at Regeneron, the focus of his presentation in the Thought Leader Theater, and more.

Workplace MVP is underwritten and presented by R3 Continuum and produced by the Minneapolis-St.Paul Studio of Business RadioX®.

This show was originally broadcast live from the 2022 RISKWORLD Conference held at the Moscone Center in San Francisco, California.

Dov Gardin, Head of Global Resilience, Regeneron

Dov Gardin, Head of Global Resilience, Regeneron

Dov is currently leading the risk and resiliency program at Regeneron where he is developing, building, and running a global resiliency program.

He is an award-winning resiliency professional with 15+ years experience building and managing corporate resiliency programs including threat intelligence, crisis management, business continuity, risk management, resiliency planning, and security planning.

Past clients include several Fortune 500 firms.

LinkedIn

Regeneron

Regeneron (NASDAQ: REGN) is a leading biotechnology company that invents life-transforming medicines for people with serious diseases. Founded and led for nearly 35 years by physician-scientists, their unique ability to repeatedly and consistently translate science into medicine has led to nine FDA-approved treatments and numerous product candidates in development, nearly all of which were homegrown in our laboratories.

Their medicines and pipeline are designed to help patients with eye diseases, allergic and inflammatory diseases, cancer, cardiovascular and metabolic diseases, pain, hematologic diseases, infectious diseases, and rare diseases.

Company website

About Workplace MVP

Every day, around the world, organizations of all sizes face disruptive events and situations. Within those workplaces are everyday heroes in human resources, risk management, security, business continuity, and the C-suite. They don’t call themselves heroes though. On the contrary, they simply show up every day, laboring for the well-being of employees in their care, readying the workplace for and planning responses to disruption. This show, Workplace MVP, confers on these heroes the designation they deserve, Workplace MVP (Most Valuable Professionals), and gives them the forum to tell their story. As you hear their experiences, you will learn first-hand, real-life approaches to readying the workplace, responses to crisis situations, and overcoming challenges of disruption. Visit our show archive here.

Workplace MVP Host Jamie Gassmann

Jamie Gassmann, Host, “Workplace MVP”

In addition to serving as the host to the Workplace MVP podcast, Jamie Gassmann is the Director of Marketing at R3 Continuum (R3c). Collectively, she has more than fourteen years of marketing experience. Across her tenure, she has experience working in and with various industries including banking, real estate, retail, crisis management, insurance, business continuity, and more. She holds a Bachelor of Science Degree in Mass Communications with special interest in Advertising and Public Relations and a Master of Business Administration from Paseka School of Business, Minnesota State University.

R3 Continuum

R3 Continuum is a global leader in workplace behavioral health and security solutions. R3c helps ensure the psychological and physical safety of organizations and their people in today’s ever-changing and often unpredictable world. Through their continuum of tailored solutions, including evaluations, crisis response, executive optimization, protective services, and more, they help organizations maintain and cultivate a workplace of wellbeing so that their people can thrive. Learn more about R3c at www.r3c.com.

Company website | LinkedIn | Facebook | Twitter

TRANSCRIPT

Intro: [00:00:02] Broadcasting live from Riskworld 2022 at the Moscone Center in San Francisco, it’s time for Workplace MVP. Brought to you by R3 Continuum, a global leader in helping workplaces thrive during disruptive times. Now, here’s your host.

Jamie Gassmann: [00:00:21] Hi, everyone. Jamie Gassmann here, your host of Workplace MVP, broadcasting from Riskworld 2022’s Expo Hall in R3 Continuum’s booth. And with me, I have Dov Gardin from Regeneron. Welcome to the show.

Dov Gardin: [00:00:37] Thank you. Thank you, Jamie. Happy to be here.

Jamie Gassmann: [00:00:39] And tell me a little bit about what Regeneron does.

Dov Gardin: [00:00:43] Sure. Yeah. Regeneron is a pharmaceutical company. We’re probably most known these days for producing REGEN-COV, which is a therapy for severe COVID cases. And so, we’ve been providing that probably, about, the last-year-and-a-half and continue to provide it to patients in need.

Jamie Gassmann: [00:01:05] Wonderful. And so, what is your role at the company? What do you do?

Dov Gardin: [00:01:09] Sure. Yeah. I’m responsible for Global Business Resilience. And so, that really stretches across all the components related to continuity of operations, from how we detect events into risk management, crisis management, incident management in a business recovery, disaster recovery. So, it really runs the gamut of everything we do to make sure that we’re as prepared as possible for disruptive events. And when they do inevitably happen, as we all know they do, that we’re responding appropriately and minimizing impact on the business.

Jamie Gassmann: [00:01:41] Yeah. Wonderful. So, obviously, over the last year or a couple of years now, I guess, what did that look like for you in your role?

Dov Gardin: [00:01:49] So, that’s kind of an interesting question. Actually, I’ve only been with Regeneron for about a year. So, I had the opportunity to see three companies through COVID. Because I was at Allergan, which is a different pharmaceutical company, best known as the makers of Botox and other medical aesthetics products. So, I had been there for about four or five years and put the team together to manage COVID. And in the middle of that process, Allergan was acquired by AbbVie, so I spent a year at AbbVie as part of the transition. And then, moved out of AbbVie into Regeneron where I am now.

Dov Gardin: [00:02:29] So, yeah, really interesting. Three pharmaceutical companies in two years. I want to say, two of those transitions, I didn’t meet my boss at all, which is crazy. I mean, I did virtually, but not in-person. AbbVie, I never was at the site. A huge global pharmaceutical company, third largest right now. So, yeah, really kind of interesting experience to see the different yet related challenges that all three companies went through. And I’m actually speaking about that later today.

Jamie Gassmann: [00:02:58] Interesting. So, speaking of you speaking, talk to me a little bit about that presentation. What is it titled? And the content of it, like, what are you going to be talking about?

Dov Gardin: [00:03:09] Sure. Yeah. So, we’ll be in the Thought Leader Theater, and the focus is really when work from home is not an option with a focus on pharmaceutical manufacturing industry. And it’s really, you know, heavily focused on the surprises that we encountered when trying to manage through this very unique, very globally disruptive event, things that surprised us as prepared as you think you are, what didn’t work well and why. And then, also, we’ll present a couple of things that you can do to overcome or avoid the kinds of surprises that we saw.

Jamie Gassmann: [00:03:50] Yeah. Amazing. Would you say that some of the things you might be talking about, is it applicable to other maybe disruptions, too, or is it strictly just more around the pandemic?

Dov Gardin: [00:04:00] Yeah. It is. So, the lessons learned are really very much about how to prepare for and manage a crisis in general, any kind of crisis. And I mean, you know, when you think about disruptive events, you guys, R3, work with companies supporting how you get through disruption. There are always challenges and surprises. You know, business as usual is simple. It doesn’t mean it’s not hard. It means that we know what we’re doing. We know how the business is supposed to operate.

Dov Gardin: [00:04:30] But once you’re confronted with a chaotic, stressful, disruptive situation, a lot of what you had planned for, a lot of the ways of working used to go out the window. And so, a lot of what we’re going to be talking about in that session that we’ll be providing is, yes, it’s using COVID as sort of context, but there are lessons that should be applied in any disruption.

Jamie Gassmann: [00:04:52] Yeah. Because, you know, it’s inevitable that a disruption is going to happen. So, having a preparedness plan, knowing how you’re going to respond to it, how you’re going to support your people, all of those things matter, especially when you get into that moment.

Dov Gardin: [00:05:05] Yeah. And how leadership teams make decisions and come together to focus on the right thing, and not based on their functional expertise, I think, is the most important. It’s interesting. A lot of it has to do with combatting cognitive bias, which is a common theme in risk. Of course, it’s probably one of the number one issues with objectively understanding risk. But that applies to disruptive situations, crises, et cetera, as well.

Jamie Gassmann: [00:05:34] Yeah. Very interesting. So, if there were three takeaways or three key points you want your audience to be left with when they walk away from your presentation, what would those be?

Dov Gardin: [00:05:42] That’s an excellent question. I think the first is to recognize that you’re not going to have all the answers. There are going to be surprises. Don’t go into it thinking, “Oh, yeah. We’ve been through pandemics before,” to use COVID as an example. “We’ve been through supply disruptions before.” There will likely be specifics of that event that you did not plan for or you couldn’t have planned for. And anticipate surprises, which is a little bit of a weird thing to say, but I think what it means is go into the situation with an open mind.

Dov Gardin: [00:06:16] Number two is, you need to apply an appropriate crisis management decision making framework, where you’ve got the right people in the room, so that’s number one. Number two, everyone agrees on what the problem is. What is the problem statement for the business? What are we focusing on? And then, once you have that, you can then get into solution-ing or coming up with your strategies. I think senior leaders, especially, like to make quick decisions, solve problems very quickly without maybe having the best understanding of the problem or having agreement across the leadership team and what the problem is. So, I’d say that’s number two.

Dov Gardin: [00:06:50] And I think number three is, be open to being flexible. That’s what really allows you to be resilient. And by resilient, I mean not just surviving, but thriving. Coming out of that event even stronger than you were before.

Jamie Gassmann: [00:07:04] Yeah. Great. It sounds like a great presentation. I’m sure the audience is really going to appreciate the content, and knowledge, and information you’re sharing.

Dov Gardin: [00:07:12] I hope so. And it’s ten feet away from this booth.

Jamie Gassmann: [00:07:15] I know. I know. It’s great.

Dov Gardin: [00:07:17] So, you can hold the mic up if you want to hear it.

Jamie Gassmann: [00:07:20] That’s wonderful. Well, it’s been an absolute pleasure to talk with you.

Dov Gardin: [00:07:24] Likewise. Thank you.

Jamie Gassmann: [00:07:24] So, if somebody wanted to get a hold of you and hear a little bit more, maybe ask you questions about your presentation or just connect, how would they do that?

Dov Gardin: [00:07:31] LinkedIn is the best way, so Dov, spelled D-O-V, Gardin, G-A-R-D-I-N. Just LinkedIn, mention that you heard the podcast. And I’m always happy to connect with people to talk and kind of share insights and experiences.

Jamie Gassmann: [00:07:48] Wonderful. It’s been such a pleasure to have you on the show. Good luck at your presentation.

Dov Gardin: [00:07:52] Thank you. Thank you.

Outro: [00:07:58] Thank you for joining us on Workplace MVP. R3 Continuum is a proud sponsor of this show, and is delighted to celebrate most valuable professionals who work diligently to secure safe workplaces where employees can thrive.

 

Tagged With: business continuity, COVID-19, Dov Gardin, Jamie Gassmann, R3 Continuum, Regeneron, resilience, RIMS, RISKWORLD 2022, San Francisco, Workplace MVP

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