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Search Results for: kids care

Terry Tucker with Motivational Check LLC

December 12, 2022 by angishields

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High Velocity Radio
Terry Tucker with Motivational Check LLC
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Terry-Tucker-headshotTerry Tucker is a motivational speaker, author, and international podcast guest on the topics of motivation, mindset, and self-development.

He has a business administration degree from The Citadel (where he played NCAA Division I college basketball) and a master’s degree from Boston University. Sustainable-Excellence-book-cover

In his professional career, Terry has been a marketing executive, a hospital administrator, a SWAT Team Hostage Negotiator, a high school basketball coach, a business owner, a motivational speaker, and for the past ten years, a cancer warrior (which has resulted in the amputation of his foot in 2018 and his leg in 2020).

He is the author of the book, Sustainable Excellence, Ten Principles To Leading Your Uncommon and Extraordinary Life, and the developer of the Sustainable Excellence Membership. Terry has also been featured in Authority, Thrive Global, and Human Capital Leadership magazines.

Connect with Terry on LinkedIn, Facebook, Twitter and Instagram.

What You’ll Learn in This Episode

  • How Terry’s life experience prepared him to make different career shifts
  • About his 10 year battle with cancer
  • The common denominator that helped Terry overcome trauma
  • Terry’s 4 Truths and how he came up with them
  • About his book, Sustainable Excellence, Ten Principles To Leading Your Uncommon and Extraordinary Life

This transcript is machine transcribed by Sonix

TRANSCRIPT

Intro: Broadcasting live from the Business RadioX studios in Atlanta, Georgia. It’s time for High Velocity Radio.

Stone Payton: Welcome to the High Velocity Radio show, where we celebrate top performers producing better results in less time. Stone Payton here with you today. Please join me in welcoming to the broadcast with Motivational Check. Mr. Terry Tucker. How are you, man?

Terry Tucker: I’m great. Stone Thanks for having me on. I’m looking forward to talking with you.

Stone Payton: Yeah. So excited to have you on the program. I got a ton of questions. I know we won’t get to them all, but I think a good place to start would be if you could articulate for. For me and our listeners alike, mission purpose. What are you really out there trying to do for folks? Man.

Terry Tucker: I am trying to help people live their uncommon and extraordinary life, and I try to do that through being guests on podcast. I’ve written a book, I’ve started a membership program. But my goal right now in life, I’ve been battling cancer for the last ten years, and in all honesty, I’m probably coming towards the end of my life is just to put as much goodness, as much positivity, as much motivation, as much love back into the world as I possibly can.

Stone Payton: Well, it certainly sounds like a noble pursuit to me, but I got to know, man. Tell us more about the back story. How in the world did you find yourself in this line of work at this point in your life?

Terry Tucker: Yeah, I’ve had quite a few jobs in my life. I was the first person in my family to graduate from college. I went to college at the Citadel in Charleston, South Carolina, and when I graduated, I moved home to find a job. I was all set to make my mark on the world with my newly obtained business administration degree. And I. I look back now and realize how little I knew about business just because I had a degree. Fortunately, I was able to find that first job in the corporate headquarters of Wendy’s International, the hamburger chain and their marketing department. Unfortunately, I ended up living with my parents for the next three and a half years as I help my mother care for my father and my grandmother, who are both dying of different forms of cancer. So professionally, as I said, started out at Wendy’s, Then it became a hospital administrator, and then I made a major pivot in my life and became a police officer. And part of what I did with that was I was a SWAT team hostage negotiator. After I got out of law enforcement, I started my own school security consulting business. I coached girls high school basketball. I made the brilliant business decision to start a motivational speaking business right as COVID hit became an author in 2020. But as I said, for the last ten years have been battling this rare form of cancer. So if you put all that together, I guess things make a little more sense at this point in my life to take what I learned from business, couple it with my law enforcement and my cancer journey and put as much goodness back into the world as I possibly can.

Stone Payton: Well, we’ve learned at least two things. You can’t hold a job and and you’re incredibly resilient. Well, to the degree that you’re willing to do so, I really would like to dive into what you feel like you’ve learned from your your battle with cancer and how that’s impacted the work you’re doing today and the value you’re bringing to the folks you’re serving.

Terry Tucker: Yeah. I think one of the things that I learned from team sports and I started playing basketball when I was nine years old and played all the way up until I graduated from college. And I think this has carried over into my cancer journey is the importance of being part of something that’s bigger than yourself. You know, you realize on a team and for me it was a sports team. It can be whatever team you’re on, your business team, your family, whatever it ends up being, that you realize that if you don’t do your job on a team, you let yourself down. But you let your teammates down, your coach is down, your fans down, etc. And if you think about it, the biggest team game that we all play is this game of life. And I recently had a nurse ask me Part of my cancer journey is seeing my foot amputated in 2018 and my leg amputated in 2020. And I had a nurse that recently asked me what it was like to to lose my appendages, and I told her it hasn’t been easy. But what I also said to her was cancer can take all my physical faculties, but cancer can’t touch my mind. It can’t touch my heart and it can’t touch my soul. And that’s who I am. That’s who you are, Stone That’s who everybody who’s listening to us, that’s who we really are. I mean, this this body, this vessel is just the place to house who we really are. And we get all excited about, you know, does my hair look good and am I wearing the right clothes and do I look good and all that stuff? But in all honesty, I think we need to spend a little bit more time working on our heart, our mind and our soul, maybe a little less time working on our physical appearance.

Stone Payton: So do you feel like that’s the common denominator, That’s the the value system, the ethos, the, I don’t know, operational discipline that’s helped you get through all of these traumas you described or have you just kind of cracked the code on the I don’t know, the three step process for.

Terry Tucker: What I think. The other thing I talk about is what I call my four truths. And these are definitely things that I’ve learned through this journey. And, you know, I call them my four truths. They’re not mine. I don’t think you can own a truth, but I have them on a Post-it note that is in my office here, and I see them multiple times every day and I’ll give them to you. They’re just one sentence each and the first one, and I think this is so important is you need to control your mind or your mind is going to control you. You know, I always tell people, be very careful what you say to yourself, how you talk to yourself, that that inner voice. You know, if you are constantly negative, negative, negative, then your brain is going to get hard wired to be negative, negative, negative. So be very careful what you say to yourself. That’s number one. Number two is embrace the pain and the difficulty that we all experience in life. And it doesn’t have to be cancer or any kind of a disease and use that pain and difficulty to make you stronger and more resilient. The third one I look at more as a legacy truth, and it’s this What you leave behind is what you weave in the hearts of other people. And the number four, I think is pretty self explanatory. As long as you don’t quit, you can never be defeated. And I use those as with my cancer journey. But I think they’re also you could use those four truths if you’re starting a business or you’re already in a business and things like that, use those to as a foundation, as a bedrock of a good place to start to build a quality life off of.

Stone Payton: Okay, let’s talk about the work. Who are you working with? What are you doing to help them and maybe even a little bit more about the why?

Terry Tucker: Yeah, the work is pretty much young professionals and leaders. I started a membership. I wrote a book back in 2020 and people were have heard me speak or have heard me on podcast or read the book. And they’re like, Well, we’d like you to do a membership. And I’m still being treated for cancer. So I was like, I don’t think I want to. That’s that’s a lot of work. And I just don’t I don’t know if I have the time to do it, but eventually enough people convinced me that why not? Let’s, let’s go for it and see what happens. It’s very much in its infancy. It’s just starting out. So I don’t have a ton of people in it and things like that. But the Y is to is to really get people out of their own way. I go back to the truth about controlling your mind or it will control you. So many people and I know I’ve done this. I actually wrote an entire chapter in my book and I titled the chapter Most people think with their fears and their insecurities instead of using their minds. And I know I’ve done that. I’m not proud of it, but I know I’ve done that in my life where, Oh, you know what? I think I should do this. But wait a minute. You know what? Maybe I’m not smart enough. Maybe I don’t have enough experience. What are people going to say about me that’s thinking with our fears and our insecurities instead of using our minds? And I always tell, especially young people, if there’s something in your heart, something in your soul that you feel you’re supposed to do, but it scares you, go ahead and do it because at the end of your life, the things you’re going to regret are not going to be the things you did. They’re going to be the things you didn’t do. And by then it’s going to be too late to go back and do them.

Stone Payton: So at this point, what are you finding the most rewarding? What what are you having the most fun with?

Terry Tucker: Just just dealing with and being with young people? You know, I’m an old guy. I’m in my sixties and that so to to look at the enthusiasm, look at the excitement of young people when they they try to figure out what their purpose in life is. I mentioned when I when I graduated from college, my father was dying of cancer and he had end stage breast cancer. And back in the 1980s, they didn’t know what to do with men with that, they didn’t know how to treat it. And they pretty much told him to go home and die. But he lasted another three and one half years. And the reason I believe he did is because he had a purpose in life. He was in real estate, and he worked up till two weeks before he died. And I always tucked that sort of in the back of my mind and said, you know, when it’s when it’s my turn in the barrel, so to speak, I need to have a purpose in life. And it’s interesting because so many people think their job or their occupation has to be their purpose. And it doesn’t you know, your job could be something over here that you do to pay the bills, but your purpose or your passion or your why is to be a radio host or to be a podcast or or to write or to paint or whatever it is that you believe that your unique gifts and talents are leading you to. So it’s always fun for me because people think that I’ve got there’s one thing out there and it’s the only thing. And I know in my life when I was young, I ate, drank and slept basketball. Basketball was my purpose. And then I got into law enforcement and that was my purpose. And now, as I’m coming to the end of my life, to put as much goodness to work with these young people is just so exciting for me. So I think your purposes can evolve over time as you grow and develop.

Stone Payton: Incredibly well said. And I agree 100%. I do want to go on record and suggest that Sixties is not old.

Terry Tucker: Because I agree with you totally right there.

Stone Payton: So how does the whole sales and marketing thing for motivational check work, how do you attract the new members, The new clients?

Terry Tucker: So I have a blog that every day I put up a thought for that day, and with that thought usually comes a question about maybe how you could use that thought or apply it in your life in some way. On Mondays, I put up the Monday morning motivational message, which is usually a video or a story that I think might resonate with my readers or listeners and and that’s all it motivational check. And you can also get access to the membership at Motivational Jet.com. You get copies of my my book there I have recommendations for other books to read, other videos to watch. My social media links are there. So everything is pretty much inclusive at motivational check.

Stone Payton: So have you had the benefit of one or more mentors to help you navigate this new terrain? This. This? Kind of business.

Terry Tucker: I actually I’m working with with the young man who has really kind of helped me. I am I don’t know what the word is. I’m a little challenged when it comes to some of the technology and things like that and how to use these different formats and stuff like that. So it’s between him and I’ve got a 26 year old daughter. So between her and her husband, I always read, How do you do this? What do you and I mean, literally when I started Motivational Check, it was four pages and stone. I kid you not. It took me four months to develop those four pages. I had no idea what I was doing. I started it and I was like, I don’t know what that means. I got to go research it. I probably could have had my daughter do it in about 15 minutes, but literally it took me four months because I didn’t know what I was doing. So, yes, I’ve had and it’s been mostly the younger people that have helped me along the way to get to this point, because like I said, I am technologically challenged in my life right now.

Stone Payton: Tell me more about this book, both the title and the structure and maybe even any counsel on the best way to get the most out of it as a reader.

Terry Tucker: Yeah, the book is called Sustainable Excellence The Ten Principles to Lead in Your Uncommon and Extraordinary Life. And it’s really a book that was born out of two conversations I had. One was with a former player that I had coached in high school who’d moved to Colorado, where my wife and I lived with her fiancee. And the four of us had dinner one night. And I remember saying to her after dinner that I was excited that she was living close and I could watch her find and live her purpose. And she got real quiet for a while. And then she looked at me and she said, Well, coach, what do you think my purpose is? I said, I have no idea what your purpose is, but that’s what your life should be about. Finding the reason you were put on the face of this earth, using your unique gifts and talents and living that reason. So that was one conversation. And then I had a young man reach out to me on social media and asked me what I thought were the most important things that he should learn, not to just be successful in his job or in business, but to be successful in life. And I did want to give him that, you know, get up early, work hard, help others. Not that those aren’t important. They are incredibly important. But I wanted to see if I could go deeper with them. So I took some time and I was walking around with a pad of paper and a pencil and writing ideas, not writing thoughts down.

Terry Tucker: And eventually I had these these ten thoughts, these ten ideas, these ten principles. And so I sent them to them. And then I kind of step back and I was like, Well, you know, I got a life story that fits underneath this principle, or I know somebody whose life emulates that principle. So literally during the four month period where I was healing, after I had my leg amputated, I sat down at the computer every day and I built stories. And they’re real stories about real people underneath each of the principles. And that’s how sustainable excellence came to be. And it’s always fun for me because each chapter is a principle, but the chapters are not in a particular order. Number one is not any more important than number seven, but it’s fun for me as an author when people reach out because there’s always one principle that seems to resonate with the reader, either because they experienced it or they knew somebody that experienced it, or in some way it impacts them. So it’s always a great point to to start a conversation about, Hey, what did you think about this or why did that happen? Or why did you put this in the book and things like that. So it really for me is just a great opportunity to reach out and say, Look, I’ve learned some things, I don’t know everything, but here are some things I’ve learned and maybe you could use them to make your life more impactful.

Stone Payton: Well, there’s no doubt in my mind that this would be an incredibly powerful resource for the individual. But it strikes me, too, as one of those kinds of books, that in an organization you could have your leadership team or any given team go read it on their own, and then kind of come back to the group and use that as a platform for discussion. Is that accurate? Can it be applied in that way?

Terry Tucker: I think it can. I don’t know if it has to be honest with you. You know, it’s funny because when I when I initially I’ve written a book, it’s like, okay, great. There are 800 books published in the United States every single day. And I read read an article recently that said that 86% of Americans feel that they have a book inside them, either a memoir or some kind of a fiction book. And yet less than 1% of those people ever write that book. And people think, well, it’s my life, It’s not that big of a deal. But the things we’ve all learned through our experiences, through our lives, through our travels, are things that people want to understand, are things that you can teach to other people. So yeah, I think the book can have an application to an individual. I think it can have an application to a C-suite, a project team, anything like that. There there are so many different principles in there that are not just tied to one particular thing. So, you know, they say you should really kind of have a single bullet approach. In all honesty, I think motivation or sustainable excellence is more of a shotgun. There’s all kinds of things in there that I think people can learn from it.

Stone Payton: Have you found that going through the experience of writing the book and committing these ideas to paper helped you crystallize your own thinking and made you that more effective in the other work, the speaking, the facilitating, that kind of thing.

Terry Tucker: Absolutely. I mean, people have asked me how how did you write the book? What was your philosophy and and how did you go about doing it? And I said, you know, I’m really not that creative. I said, I had two rules. I said, number one, I made myself write a minimum of one page every single day. And number two, I said, I’m not going to edit anything until I have the first draft of the manuscript. So there were days, in all honesty. I sat down and I wrote Absolute garbage. This is terrible. This is never going to make it into a book. But then the next day I wrote something good, and then maybe the next day I wrote something good. And then the next day it was garbage again and stuff. So, you know, it was kind of I had all this stuff here, and then it was a matter of just going through it and saying, This is good. No, that’s got to come out. And when I published it through a small, not for profit publishing company, and so I had access to editors and things like that. And obviously I’ve never given birth to a child or anything like that, but this was the closest I’d ever come to having something that was really mine. And so these editors would be like, Well, Terry, you know, you should probably take this out or you should probably expand on this or. And I was like, Wait a minute, you know, this is my book, How dare you? But then, you know, it was like, this is what these people do for a living. I need to pay attention. I always used to tell him, Well, let me sleep on it and see how I feel in the morning. And I think 99.9% of the time I was like, Yeah, you’re the expert. I should probably listen to what you’re doing. I’ll do what you what you recommend. And I think it made for such, such a better book. Just because I had people that were good at what they did helped me get the book off basically off the street and onto the shelves.

Stone Payton: With as much as you have to contend with in your personal life and as many irons in the fire as my dad would say on the professional side of your life, what do you do when the tanks running a little bit low? You running out of out of juice? How do you recharge and get geared back up to go back out and serve some more?

Terry Tucker: I spend time with my family. I think my my story is not one where my dad drank and beat my mother kind of thing. Mike I had the greatest parents in the world and I’ve got two brothers that were both college athletes. One played in the end in the NBA and you know, they taught us the importance of family, of caring for each other, of supporting each other, of loving each other. And so whenever when I was a policeman, when I was a hostage negotiator, you know, you have a bad day, there’s a tendency to, hey, let’s go out for a drink afterwards. For me, it was, no, I want to go home and I want to spend time with the people that that I love that that rejuvenate me, that, you know, charge up my batteries. And that’s always been my family. And even though our daughter’s married now and stuff like that, we talk to her almost every day about what’s going on. We have that relationship. And I remember one of the greatest compliments she ever gave my wife and I was when she was at the Air Force Academy. She said, you know, mom and dad, I’m really happy I have the relationship I have with you because so many kids here don’t like their parents. And so it was like, oh, man, maybe we did something right in life by teaching her the importance of family.

Stone Payton: So what’s next for you, man? Have you got some specific areas of focus over the next several months to a year where you’re really going to pour most of your energy?

Terry Tucker: I’m thinking about writing another book. Sustainable Excellence is a book about success, and I’m thinking about writing another book about another word that begins with s, and that is significance. You know, success is what we do for ourselves. Significance is what we do for other people. Now, don’t get me wrong, I think you can be successful and significant at the same time, but I’ve written a book about success. Now. I think I’d like to write a book about significance and see where that goes.

Stone Payton: Fantastic. Well, I hope you do. And when you do, I hope you’ll join us again so that we can get a chance to talk about the about the book. But before we wrap, I’d love to leave our listeners with a few actionable items, maybe a couple of pro tips, you know, whether they’re an aspiring author, whether they’re an entrepreneur out there, you know, just fighting the good fight and grinding it out every day and in search of success and significance, just a little something that they can begin to to go ahead and act on. Think about do not do anything in that regard. I’d love to share that with them.

Terry Tucker: Sure. If you don’t mind, I’ll tell you one more story that I think might encapsulate all that. Perfect. I’ve always been a big fan of Westerns. Growing up, when I was young, my mom and dad used to let me stay up late and watch Gunsmoke and Bonanza. And my favorite was always Wild Wild West, 1993, The movie Tombstone came out. You may have seen it. It’s a huge. Blockbuster star Val Kilmer is a man by the name of John Doc Holliday and Kurt Russell as a man by the name of Wyatt Earp. Now, Doc Holliday and Wyatt Earp were two living, breathing human beings who walked on the face of the earth. They’re not made up characters for the movie. The doc was called Doc because he was a dentist by trade, but pretty much Doc Holliday was a gunslinger and a card shark. And Wyatt Earp had been some form of a lawman his entire adult life. And somehow these two men from entirely opposite backgrounds come together and form this incredibly close friendship. And at the end of the movie, Doc Holliday is dying of tuberculosis at a sanatorium in Glenwood Springs, Colorado, which is about 3 hours from where I live. The real Doc Holliday died at that sanatorium, and he’s buried in the Glenwood Springs Cemetery. And Wyatt, at this point in his life, is destitute. He has no money. He has no job. He has no prospects for a job. So every day he comes to play cards with Doc and the two men pass the time that way.

Terry Tucker: And that’s almost last seen in the movie. The two men are talking about what they want out of life. And Doc says, You know, when I was younger, I was in love with my cousin, but she joined a convent over the affair. And he looks at why and he says, What about you? Why? What do you want and why? It looks at him and says, I just want to lead a normal life. And Doc looks at him and says, There’s no normal. There’s just life. And get on with living yours, your stone. You and I probably know people that are sitting out there listening to us that are sort of sitting back and saying, Well, when this happens, I’ll have a normal life, or when that happens, I’ll have a significant life, or when this arises, I’ll have a successful life. What I’d like to leave your your listeners with is this Don’t wait, don’t wait for life to come to you. Get out there. Find the reason you were put on the face of this earth. Use your unique gifts and talents and live that reason. Because if you do at the end of your life, I’m going to promise you two things. Number one, you’re going to be a whole lot happier. And number two, you’re going to have a whole lot more peace in your heart.

Stone Payton: A man. Well said. All right, man, what is the best way for our listeners to connect with you? Tap into your work, get access to this book and the next one that you write. Let’s make it easy for him to connect with you and follow your work.

Terry Tucker: Absolutely. The best way to do that is go to motivational checks. You can leave me a message. You can get access to the book. Like I said, there’s all kinds of things there that I think will help you. So motivational checks will get you to me.

Stone Payton: Well, Terry, it has been such a pleasure having you on the program today, man. Thank you for sharing your insight, your perspective. This has been informative, inspiring and just a marvelous way to to invest a Thursday morning, man. Keep up the good work.

Terry Tucker: Well, thank you very much for having me on, Stone. I really appreciate it.

Stone Payton: My pleasure, man. All right. Until next time, this is Stone Payton for our guest today, Terry Tucker with Motivational Check and everyone here at the Business Radio X family saying we’ll see you in the fast lane.

Tagged With: Motivational Check

Tim Nun with Complete Game Broadcasting

December 12, 2022 by angishields

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Atlanta Business Radio
Tim Nun with Complete Game Broadcasting
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Tim-Nun-Complete-Game-BroadcastingTim Nun has been the Director and Owner of Complete Game Broadcasting since 2019.

Tim is an Atlanta Native and has a degree from Clemson University and a Masters from Georgia State. He’s a Complete Game Broadcasting Graduate also.

Tim has done a lot in broadcasting from play by play for sports, hosting his own radio show, producing podcasts and now he’s teaching those chasing their dreams.

Connect with Tim on Facebook and Instagram.

What You’ll Learn in This Episode

  • Complete Game Broadcasting Post Secondary School “The Program”
  • Surviving COVID
  • Serving Military Vets through the GI Bill
  • High School Student Camps during School Breaks
  • Vocational Non Traditional College Option
  •  Radio and TV

This transcript is machine transcribed by Sonix

TRANSCRIPT

Intro: Broadcasting live from the Business RadioX studios in Atlanta, Georgia. It’s time for Atlanta Business Radio, brought to you by on pay. Built in Atlanta on pay is the top rated payroll and HR software anywhere. Get one month free at unpaid. Now here’s your host.

Stone Payton: Welcome to another exciting and informative edition of Atlanta Business Radio. Stone Payton here with you this afternoon. Please join me in welcoming to the broadcast with complete game broadcasting. Mr. Tim Nun. Good afternoon.

Tim Nun: Sir. Good afternoon. Stone Thanks for having me.

Stone Payton: It is a delight to have you in the studio. Man, I got a ton of questions. I don’t know that we’ll get to them all. But I think a great place to start would be if you could share with me and our listeners mission purpose. What are what are you really out there trying to do for folks, man.

Tim Nun: So complete game Broadcasting was originally Atlanta Broadcast Institute in Atlanta way back in the 1990s, and it was bought out by a by name, a guy by the name of Jeff Batten, who took over complete game broadcasting and he owns like seven radio stations up in North Georgia. And he decided to get out, get out of the business. And what we do is we’re a post secondary school. So people that want to change careers, high school graduates that don’t necessarily want to go the traditional college route. So we have a certificate program through the Georgia Education Commission for TiVo, TVE Radio Broadcasting.

Stone Payton: Man, that sounds like very rewarding work. I bet you enjoy seeing the kids come in at one level of knowledge and understanding and then watching them evolve through the program and get out there and do the work they’re.

Tim Nun: Meant to do. Well, what’s great about this is that I actually went through this program. Oh, really? In the like early in 2012, I believe. So my background was in sports administration and I decided to want to do some things on the side. I was an Olympic level swim coach here in Atlanta for 18 years, and my kids were getting older and I was like, okay, it’s time to not be gone so much. So I decided to take the complete game broadcasting class, got into it, loved it, did a lot of things on the side, just as a hobby type of thing. And then when Jeff decided to actually it was funny because I went in to do some voiceover work and use his studio and he told me he was closing shop and I was like, Why? You know, What are you doing? I go, This is so great for people. And so I took it over and I’ve been not the perfect timing, took it over right before 2020, and we all know what happened with that. Oh my. But we have survived, have had small classes and it’s been awesome. Awesome.

Stone Payton: So I said kids, but but it’s probably not all kids. You may have some people looking for a second chapter in their lives.

Tim Nun: I tell you what, we’ve had people anywhere from the age of 19, and I’ve had a couple of guys come in in their fifties. So people that are starting up their own Internet radio stations do that. But we go, you know, we’re hands on school training. So it’s a nine week course. We learn everything from voiceover work to editing video and audio editing in front of a mic, in front of a camera, behind the scenes production. We cover it all nine weeks.

Stone Payton: So I bet you’ve seen an awful lot change over the years as early as you got into it.

Tim Nun: Oh, no doubt. No doubt. It’s been like especially on the and we’re not just sports oriented. We do it all in the business side and sports, but the sports side just for example, just. You see so many things that are broadcasted on on TV, on computer, right? I mean, you can go look at a basketball college basketball schedule and there’s like hundreds of games. They’re all being broadcasted somewhere. They need people. They need people to do graphics. They need people to do on air, play by play. They need people to do camera work. So we train all these kids for that. I think a great success story. We had a young man, his name was Miles Williams, and he came to the class very unsure of himself and is in his twenties and took the class and he ended up getting on with the radio station as a bored op producer. Mm hmm. Had his own show. Within six months, he was doing interviews at Super Bowl Radio row.

Stone Payton: So sweet.

Tim Nun: Awesome. Awesome stuff. So it’s just great seeing these kids. I say kids. It’s not kids. It’s adults, young adults that are changing careers, even, you know, wanting to do something on the side.

Stone Payton: Yeah.

Tim Nun: And it’s great.

Stone Payton: So at this point, what are you finding the most rewarding about the work? What’s the most fun about it for you?

Tim Nun: Oh, for me is seeing where these these students go and what they’re doing, because there’s so many different areas. I mean, we have guys, somebody working at I heart media, you know, doing producing podcasts. We have people like Myles doing Super Bowl radio row. We have people doing their own hosting, their own shows. Other people doing, you know, there’s a lot of streaming. Companies out there that are broadcasting a lot of, you know, sports and whatnot, got students over at Georgia State Athletics doing their production for all their sports stuff. Channel five News, I mean, Fox five News. I mean, we have them all over the place, which is great. I love it.

Stone Payton: So talk a little bit about the curriculum. You touched on some some high spots, but what can I expect if I put myself in this process over the course of those nine weeks?

Tim Nun: So it’s a nine week course and we meet three times a week and you’re going to get from day one. Skills on hand learning. I mean, that’s the key. And almost like a vocational school.

Stone Payton: You’ve got equipment, you’ve got.

Tim Nun: All Oh, we have it all. We have it all. So what? We didn’t go for that. So at the school, what we have we have a newsroom, ESPN Green Wall Room. Wow. We have a stand up green wall Room like the Weathermen and all that kind of stuff. We have an editing room where we have over 12 computers where people can have their own station do all their editing. We have two recording studios. We have a podcast room and then we have a corner board operation like radio room type of thing. So from day one, we’re doing voice work. They’re learning how to edit commercials, do their own commercials going from. Audio editing. All the used art. We started out with audio editing because they’re going to use that for the rest of their life.

Stone Payton: Sure.

Tim Nun: So they’re learning that we have projects throughout the year. Let’s see.

Stone Payton: So when you say a project or does it like create a program or something?

Tim Nun: We start.

Stone Payton: Very high concept, all that.

Tim Nun: Stuff. Absolutely. We do very simple at the beginning. So very first project is to do what we, you know, a little Segway commercial. Mm hmm. And they learn how to do a voiceover. Bring in the music, music bed, all that kind of stuff. Commercial. That’s the very first. Within the first week they’ve done that. Wow. Then they’re doing a little bit longer projects and then by the end they’re doing their own. We call it a five minute podcast where they do an interview. They have an open with like sound effects, and it’s almost like a show just like you had today, right? With an open an intro and an out. And the cool thing is the last four weeks of class on Mondays, on Monday nights, I actually rent out a radio station and the students get to produce. Co-host, host, run the board, their own radio show live.

Stone Payton: Wow. That sounds like a lot of fun.

Tim Nun: That’s. That’s always their favorite. That’s all. There’s always their favorite. So I always tell them, you know, I’ll know within two or three weeks if you’re if this isn’t going to be for you. Yeah. And I haven’t had a single person. I mean, we had a kid and I saw a kid because he was he was just a recent graduate high school coming from North Carolina for class two hour and 15 minute drive to and from class. Did not miss a class. He loved it.

Stone Payton: It seems to me like this could be such a practical path. I mean, it could be an alternative to traditional college. And and I’m a big believer, particularly in this day and age in college is great for certain professions, certain people. But there are other people who ought to be in a in a different in a trade or some a different path. And I’ll bet you’re finding that, too.

Tim Nun: That’s what we’re finding a lot of with our stuff, especially the younger generation. It’s a different path. It’s a vocational type of school, hands on learning. And like I said, the the Miles Williams guys I mentioned earlier, his story was when we did rent it out our radio station, they were actually looking for board operation people and producers. And I said, Miles, go put in your application and interview for the job there. He said, All right, I’ll do that. So he comes back to me all discouraged. I’m like, What’s going on? What’s going on? And he’s like, Well, he is the HR person. She’s a Clark Atlanta grad. And one of the people that’s interviewing for the for the position as a Clark Atlanta grad. And I’m like, I get I get what you’re saying. Go through the process. It’s a two week trial process. So he goes through the process, comes back and says, I got the job. I said, Well, how’d that work? And I knew. And he goes, Well. The gal that went to Clark Atlanta for your college. She was very smart. Knew nothing as far as the equipment was scared of, you know, touch and stuff. And he goes, I knew enough to go in there. And put it to work. And I got. Exactly.

Stone Payton: Well, I got to tell you, as you know, I own a pretty good chunk of a pretty successful media company. And if I were in the process of hiring right now and one of your people came in here, I mean, they would have such a leg up on someone I had to teach all this stuff to. I mean, they must have a tremendous competitive advantage in the marketplace when they evolve from your program.

Tim Nun: I think so, too. And plus, I think it’s a lot of times we get people that want to change careers. So you’re getting people in their thirties even. And like I said, we’ve had people in our in their fifties come through the class, but they’ll come through and you’re getting somebody that sort of. Is not scared to tackle a problem or an issue or or even, you know, your your workflow or whatever’s going on and they’ll just attack it and it’s great.

Stone Payton: What about military, like people who have served in the military? Do you ever have some of those folks looking down as to.

Tim Nun: What’s great about our school with the Georgia Education Commission? We are a CERT program so we do not have federal funding. However, we are contracted with the VA 0ru and the GI Bill is covered for military vets. So anybody that’s been in the military has GI Bill. They can come to our school. And what’s great about it is since it’s a nine week program, it’s not going to take a lot of your GI Bill away. So you’re still going to have somewhat you’re going to have plenty left. So, yes, we have tackled that and it’s been a good thing. We’ve had a lot of military vets come through the class.

Stone Payton: Also, it sounds like you have really made it a priority to cultivate relationships with people out in the marketplace who need the talent that you’re producing. I mean, this is an important area of focus for you. It’s not just come to the school, get your certificate, let’s get you ready.

Tim Nun: Well, that’s what’s going to make complete game broadcasting look good. Yeah, sure. I mean, you can go through the class and if they’re not successful or they don’t get their foot in the door somewhere, then. What does that say about the program? You know, that’s what we’re there for, right? So and we’ll even do it like this. The last class, a very small class. And within three or four weeks of the class, they were already doing part time work. Really, They were already in the field doing stuff.

Stone Payton: And that’s encouraging.

Tim Nun: So we have some good connections in the Atlanta area. Our biggest challenge, my biggest challenge has been especially starting out the business in 2020.

Stone Payton: I can’t imagine.

Tim Nun: And been pretty hard is getting the word out right, the marketing side of things. And you can do ads on radio. But like, it’s expensive. Like, it’s really expensive. Right. So we’re trying different things. A lot of online ads hitting, hitting high schools where kids are getting ready to graduate. And maybe they don’t want to go to a four year college. Maybe they don’t know what they want to do. And this is a great avenue.

Stone Payton: Yeah, I would certainly think so. So tell me more about the sales and marketing process for you, because one of the things that strikes me that you that you may be able to do is use your platform to build relationships with other people that have these kinds of facilities that are hiring people. So maybe you could probably do some of that or maybe.

Tim Nun: You are doing No, we’re trying that. That’s a groundworks I’m a one man show right now. So it’s been very interesting and I’m learning a lot on that side of things. But like, for example, the streaming companies that are doing a lot of coverage of athletic events, we’re getting commercials on there, you know, where people, thousands of people are watching some of these events. So, for example, you know, the World Cup is going on right now in soccer, right? Well, there’s a there’s a united premier soccer league upsell and probably a lot of people don’t know about it, but it’s 400 teams in the in the states. And one of the main hubs is here in Atlanta. And so what they were supposed to do, it’s like probably comparable like a baseball, it’s probably like a single a soccer. Right. So it’s not just people showing up. I mean, it’s decent competition. So there when they started out, they were like, okay, you guys have to tell them the teams, you have to stream the games. Well, what they were getting was, you know, Joe Smith on the sidelines not playing because phone out trying to watch the game. Right. Right. So a guy by the name of Andre Boehmer, who is Atlanta Sports Media Group, decided, you know, we’re going to take this to the next level. So he has produced has a play by play, a colored guy, a graphic guy, a camera’s guys and is doing the games. So he’s streaming those. And we got commercials on there. The Svtv guy that streams a lot of stuff. We got ads on there. So just trying different avenues with the military. There’s TAPS program, it’s transitional assistance program at each base. So when they get out of the military, they’re supposed to go through this TAPS program. So I’m trying to work with the bases in the Georgia area. Right. And say, hey, this is an opportunity for somebody that’s coming out of the military. That I want to try something different tries to go into broadcasting sometimes.

Stone Payton: And I would certainly think so. Yeah. So when people when the students start in the very beginning, they probably several of them, they don’t quite know what direction they want to go, radio, TV. But but this is where they can discover.

Tim Nun: That, right? They think they know, right? They think a lot of them come in thinking, Oh, I’m going to be on the mic. I’m going to be a personality. That’s just not that easy. Unless you’re doing podcasting, you can always do your own podcast. Right? Then they get into it and I’ve had people like, Oh, I really like this creative side of the editing and producing or Ooh, I really like the action. I like to be on top of the action with camera or I want to be in front of a camera. For Fox five, right. Or behind the scenes. So yeah, it’s covering a lot of different avenues where they can narrow it down and sort of get an idea what they like.

Stone Payton: Well, I can say. Speaking for me personally, I if it comes to producing a radio show, I feel pretty well equipped. It doesn’t seem like this big hairy thing for me, right? I’ve been doing it for 18 years and I’ve got a handle on everything from workflow to equipment to hosting mechanics, all that kind of thing. But to this day, man, if I had aspirations of getting into the TV world, it would be this big, hairy thing for me. Everything. Because there’s a lot of moving parts. There’s the lighting, the editing is a whole nother ballgame in the in the TV world. So there’s there’s a lot to learn, but I suspect a lot of it gets sort of demystified, right, going through your process.

Tim Nun: Right? Because it’s like we’re sitting right here and the equipment you have in here is what some of the equipment they’re learning on at school.

Stone Payton: Is that right? Yeah.

Tim Nun: And so, you know, and.

Stone Payton: That’s changed a lot. Hadn’t I know when Lee and I got.

Tim Nun: Stars all the time, right.

Stone Payton: We had this we had this great big old mixer thing like the garage bands would use, and you had to have different equipment to plug the headphones into. And so that is one nice thing about some of this. Getting more prolific is the equipment’s getting better and better and the support services and the technology around it. Now that’s another thing though, man. You’ve got to stay in front of all that, right?

Tim Nun: Yeah, we try to, but now we are teaching facility, right? So it’s, it’s learning the basics. Yeah. Getting the groundwork, getting your cornerstone set and know, for example, we have a radio board. Operation board in our sample radio room. And it’s old school, but it does everything. It has an off and on for mikes. It has the levels for everything. So, you know, they learn on that. And then when we go do our live show, they see a board that’s a little bit bigger and fancier, but it’s the same thing. Yeah. So, yeah, I mean, yeah, technology is just flies, flies by and we have to try to keep up with it the best we can.

Stone Payton: Sure. Now, you made it sound like a no brainer, almost a matter of fact that you bought this business. But I mean, you had to have I mean, was it that at least a little bit scary jumping off the cliff and buying the business?

Tim Nun: Absolutely. I mean, so. My deal was in in 2006, I got out of the swimming world. Mm hmm. And at the same time, my mom got diagnosed with breast cancer. And so my mom and dad lived over in Chamblee. Over in Tucker.

Stone Payton: Mm hmm.

Tim Nun: And Dad had a hard time. Had a hard time. And so I said, you know what? And he owned his own business. So I said, You know what? I’m going to come help you with the business and help you take care of Mom. Hmm. And so I sort of got. Sort of stuck in that little area, which is fine. It worked out. Mom passed in 2010, but. Me being with Dad and helping out with his business was help me out financially. Right. But it wasn’t something I loved. It’s not something I wanted to continue with. So I was like I said, I was just going. I called Jeff up Batten, who owned complete game broadcasting before me, and I said, Listen, I need to come over and do some demo real stuff. And he said, okay, yeah, just come on over. And, you know, we got talking. And that’s when he said he was. Live in ship and he was over off on North Hills Road.

Stone Payton: Yeah.

Tim Nun: So we got to talking. And since I’ve known him for a while, it wasn’t as scary necessarily to take over the business because we got a pretty good deal over time that went. So I moved everything over off of North Ridge Drive in Sandy Springs. Got a nice location. And like I said, the scary part for me was when COVID hit.

Stone Payton: I can’t imagine.

Tim Nun: Living because this is just right when I bought the business.

Stone Payton: Yeah. Yeah.

Tim Nun: Yeah. And I’m still having to pay rent for my commercial location.

Stone Payton: And what you’re doing is not it doesn’t lend itself to virtual. I mean, maybe you could do some supplemental virtual stuff, but.

Tim Nun: Right. It’s a lot of hands on, so you need people there. So I had to make my classes a little bit smaller. Mm hmm. And it worked out. It worked.

Stone Payton: Out. Well, I’m so glad that it did.

Tim Nun: And I’m excited about now because things are starting to open up. Yeah. And it’s getting exciting, so.

Stone Payton: Sure. So now, are you still doing any voiceover broadcasting work yourself, or are you just too busy keeping this funny?

Tim Nun: You mentioned that I haven’t really, just because I have so much going on. But I did do my own radio show for two years. Mm hmm. Over at a place called Real 100 AM, it’s often Northside Drive. We just sports show. We did a sports show three times a week and just having fun with that, that was just a fun thing that I did. So I haven’t gotten into the back, into the play by play stuff and all that. I just don’t have the time. I’ve got to really focus on the school and get that up and running. So we have four classes coming up in 2023, okay, starting in January and we’ll go. What’s great about it is it’s like, okay, guys, so we’re starting January 10th and we’re going to be done March 16th. And you’ll be somewhere doing something.

Stone Payton: Yeah.

Tim Nun: And then we’ll run a class in April. A class in June and class in September.

Stone Payton: So days, evenings. Does it depend.

Tim Nun: We. We do. Monday, Tuesday, Thursday. Yeah, we do. Evening, class. 6 to 9. And we have attempted if there’s enough interest to do an afternoon class from 1 to 4.

Stone Payton: Nice.

Tim Nun: So we can do both.

Stone Payton: Yeah.

Tim Nun: If the interest is there.

Stone Payton: So is it the kind of thing that lends itself to the students helping each other out and kind of, you know, sharpening each other’s soul during this whole process?

Tim Nun: Definitely. I mean, you see, you see the guys in class together, they ended up becoming like friends. And it’s it’s a networking business, right? I mean, everything you do is networking, right? So you might have somebody that’s getting into, you know, behind the scenes production at a TV station. And something comes across away and they’re looking for a talent or something. And they’d say, Oh, I know a guy for you. So it’s a great networking group, complete game broadcasting. It’s been around, I think, since 2006. So we have guys all over the place in Atlanta.

Stone Payton: Yeah.

Tim Nun: And so, yeah, it’s they help each other out. I mean, certain people are going to be better at certain things, right? Like the editing. So audio editing and have a better ear and they might be able to help out a classmate through that. Whereas sure, vice versa. Getting in front of Mike might be scary for some and they’ll help each other out.

Stone Payton: So in the near term you’ve got a few classes on the horizon. Are you are you thinking longer term than that, that you might expand the operation, maybe even open another site, or have you got that far?

Tim Nun: Yeah, that would be amazing. Yeah. I have thought of that. That’s sort of on the back burner. But it’d be great to get the Atlanta location going, the Sandy Springs location going because we can draw from all over. We’re easily accessible. And then maybe, you know, my next spot, I think if I were to expand to another location, would be like Greenville, South Carolina. Yeah, be cool. But we’re also trying to do some other things besides the traditional nine week class. So we’re going to do some high school camps for kids during the summer when they’re off school. We, you know, can rent out our podcast room for those that are just starting a podcast and trying to get into the the industry type of thing. We can rent out our green wall rooms. We’ve had some realtors that have enjoyed doing something like that, you know, because it makes sense. Yeah. Instead of, you know, getting on some of these websites and reading, they want to see somebody talking. Sure.

Stone Payton: So you’ve got the students facilitating all this.

Tim Nun: Exactly. Exactly.

Stone Payton: And when you say hands on, you really you really mean hands on.

Tim Nun: The one blessing that came from COVID is doing remote broadcasts. Right. So nobody wanted to go. And I’ll give an example. The Atlanta Braves. When COVID hit. The Chipper Jones and the people like that that are doing broadcast, Ben Ingram, stuff like that. They’re doing them from home.

Stone Payton: Yeah.

Tim Nun: You know, Right. So we’ve converted one of our recording studios to be able to do that.

Stone Payton: Nice.

Tim Nun: So we can bring in streaming and they can do. From our studio, whatever play by play or commentary or whatever they want to do.

Stone Payton: Oh, you got to tell me more about play by play, because I am fascinated at the people who can do that, because they not only have to have the sports knowledge, but they have to be great on their feet. They have to have a certain level of enthusiasm and energy and presence.

Tim Nun: And so there’s two different you know, you’ll have the play by play guy and then you’ll have your color commentator and the color commentator is more of the analyst, the expert, I would say. Gotcha. So if you watch like an NFL game and I would say probably one of the best color guys right now is Tony Romo.

Stone Payton: Oh, I agree. And I don’t know football that well, but I know enough to know that that.

Tim Nun: Guy and he’ll just say everything. Right. Right. So he’s not the play by play guy, but he does the color play by play guy is basically painting a picture for you if you’re on radio. Yeah. Of the event that’s in front of you or they’re explaining what’s going on during the game.

Stone Payton: Which I need right exactly and enjoy.

Tim Nun: And it’s it’s what people don’t realize is they’re getting a lot of information fed to them. Yeah. From the production staff. Oh so stat stats that roll off their tongues.

Stone Payton: That’s not necessarily in their head.

Tim Nun: No. They’re going to hand it to them. It’s right there in front of them. You know, you got a production guy typing, Hey, this this trend is going on in this game. Yeah. And they’ll bring that up. So it’s a whole production, which is pretty neat. Not a lot of people see that. And even like the graphics that you see during the game or during the news broadcasts, you know, of who’s on the air or whatever is going on. There’s somebody doing that. So it’s great when the students I think it’s great when they after three or four weeks they’ve gotten enough where they’re listening to radio for mistakes or they’re listening and they’re catching things, or they’re watching the TV and say, Oh, did you see that with their family? And their family is like, What? What are you talking about? So yeah, it’s a cool thing. It’s great. And I tell people, you know, if you can go out in the world and do something that you love. Yes. You’re going to make it. You can make it work. And I think the younger generation, especially the younger generation now, is all about how much money I can make and how fast. Yeah. And then by the time they’re in their thirties, they’re miserable, Right? They want to do career change. And it’s like I tell everybody, you know, you’re never you’re not too old to start. I’ll get people in their thirties and forties come in. So man, you’re not too old to start.

Stone Payton: And the marketplace, it is anything but saturated is continuing to grow. There are places that these folks can really go and get the work, which is I mean, that’s where the rubber meets the road and that’s the end game, right?

Tim Nun: Absolutely. I mean, you know, we have a lot of guys who come through sports oriented, but then we don’t. And it’s like, you know, it’s like what you’re doing here at Business RadioX. Right. You know, they can get involved here or they even know, like, I hurt media headquarters right here in Atlanta. You know, they’re big time. They can sure get on there. So there is you’re you’re right. The expansion is like huge. Huge. And what a great opportunity to get enough education in nine weeks and get your foot in the door somewhere or something, you know, can be lasting. I mean, how long have you been in this business?

Stone Payton: 18 years.

Tim Nun: Right.

Stone Payton: And it was a second chapter for me. I came from the training and consulting world. And, you know, one day the clouds parted and it does flew. And I met Lee Kantor and it changed my whole life. And I thoroughly enjoy this work. And our work, We we’re on the business side of things, so we interview business people and it’s business people interviewing business people all day, you know, across all 50 states. We love.

Tim Nun: It. So you don’t dread coming to work, do you? Not even a little bit, right?

Stone Payton: No.

Tim Nun: Absolutely. And I don’t either. When I go to help people out and teach. It’s amazing.

Stone Payton: Well, I agree with that, too. And I am looking forward. We are going to work with you and have you feed some of your students in here, at least, you know, to help them to have some of that practical application during their their nine weeks and as opportunities come available. I got to tell you, man, they are definitely going to be they’re going to have a leg up on other people competing for those for those slots. And or they may learn enough about what we’re doing that they want to get into the Business RadioX business and we’ll we’ll make that happen for them. I, I personally and Lee’s the same way. We get a great deal of joy out of working with young people and introducing them to this kind of thing. We don’t have the formal curriculum or anything like that, but there’s a show here that we do locally and it’s called Kid Biz Radio, and there’s a local nonprofit called Kid Biz Expo. It was two ladies who founded it, and they founded it because their kids were interested in business. And we had their oldest daughters and they were in the studio last Wednesday. And so the the mothers, instead of interviewing other business people, the mothers interviewed the daughters. The two kids did a great job as guests. But after the show, we had Leila in Austin. They wanted to redo the intro. You know, we had a professional vo person to the intro, and so now the intro for Kid Biz Radio is this Leila and Austin. They had a great time, but you could just see their confidence, you know, swelling and, and it just I mean, it warmed my heart to see them do. It’s just a ton of fun.

Tim Nun: When I was a kid, I go to college, we didn’t even have computers.

Stone Payton: Right.

Tim Nun: And now it’s like you see, holy cow, like six and seven year old run in an iPad or whatever. Like, right. I’m like, What is going on? So yeah, these technically. These kids, young adults are so sound and so good. But I think it’s the coaching that comes out of me, too. I sort of have that passion, right?

Stone Payton: Right.

Tim Nun: To help people and teach. And it’s an exciting time. It’s exciting time for us, I.

Stone Payton: Got to believe. Equally rewarding, though, is it that guys coming out of the service lady who’s coming out of the service and are looking for that, for that next chapter of their lives? And you can you can give them something that’s practical and fun and right.

Tim Nun: And I think it’s a great opportunity. I mean, like I said, G.I. Bill covered and it’s a small amount. It’s not a huge amount. So there’s not using up their whole GI Bill. Right. And it’s something that they can pursue full time if they want or if they just want to do something on the side even.

Stone Payton: Yeah. So what is the process if someone hears this gets a chance to to sort of begin tapping into your to your work. Is there like an application they get on the phone with you? What’s the process?

Tim Nun: Both You can go to complete Game studio. That’s our website and there is an information form there that they can fill out that I can get in contact with them and talk about, you know, everything going on. I welcome people to call me at 400 49290523 and leave a message or and you’ll get the boss. I’ll get you’ll get me because I’m the only guy around. But we can set up a time for you to come check out the studios and we can sit down and talk and things like that.

Stone Payton: Yeah, absolutely. And if someone is out there and they have some sort of broadcasting operation, anything where they could use this kind of talent either in a kind of an internship or practical application study or whatever you call it, and or they’re looking for a talent to recruit. You want them to reach out to you.

Tim Nun: Absolutely right. No, absolutely. Absolutely. And it’s funny, it’s like in the the terminology of internship has changed. I think back in our day it was like an internship. People think of internship as, okay, you’re going to go grab coffee for somebody, right? You’re going to spend your time doing basically nothing.

Stone Payton: Go for. Right?

Tim Nun: Not anymore. I mean.

Stone Payton: That’s not the way it would be here.

Tim Nun: I know. Internship on this. You’re working across the a lot and a lot of them are paying a little bit to to help you out. You know, it’s not just a free dig. But yes, we have a lot I mean, like I said, Georgia State Athletics, we’ve had Georgia Tech call us about public address announcers. You know, I heart media. Just a lot of different people. So anybody in the broadcasting industry that are looking for potential people, we have a pool, we have a pool. And even after you graduate, we call it a lifetime membership class. So even though when you’re done with the nine weeks, you can come over to the studio. Get some work in if we if, like you said, technology changes. So if we get new technology and things advance, we’ll have a seminar where everybody that has been through the class can come back nice and do that. Also, they’re in our job bank. So when jobs come across my my table, I’ll make sure I get it out to all the graduates and current students.

Stone Payton: Oh, I love that. And I’ll bet your grads who have been successfully placed and it sounds like a great many of them have, I bet the first place they look is absolutely right.

Tim Nun: Absolutely. Absolutely.

Stone Payton: So it just keeps on going.

Tim Nun: It’s a good thing. It’s a good networking group.

Stone Payton: Yeah. All right. Well, what can we do to help? And when I say we, I mean our listening audience and the Business RadioX community, man, How can we help?

Tim Nun: Hey, if you’re interested in any type of broadcasting, whether it be like Stone said, you need people to help you out at your business, or if you know people that are looking to career change or young people that don’t know the direction that they’re going in life and they don’t want to commit to a traditional school route and broadcasting always been an interest TV or radio, and you want to see everything. Just because you say TV, radio broadcasting doesn’t mean you’re on the mic or in front of the camera.

Stone Payton: You know, there’s so many other moving parts, so other.

Tim Nun: Roles to behind the scenes production and producing and directing and everything. Get in touch with me. Like I said, complete game. Studio 4049290523.

Stone Payton: Well, it has been an absolute delight having you come into the studio. Don’t be a stranger, man. And you know what I’m thinking? It might be fun to have you come in with a student or two or three student students and we can talk about the business and more, but also get their perspective on their experience coming through the class.

Tim Nun: Oh, that’d be great. That’d be a great idea.

Stone Payton: Yeah. Or I’ll come to your shop and we’ll do it then.

Tim Nun: We could do it there too. We could do it either way.

Stone Payton: But no, I think that would be. Yeah. So maybe we’ll do that. That would be.

Tim Nun: Fun. Sounds good.

Stone Payton: And then we’ll go grab a beer under the elm tree, right? Oh.

Tim Nun: That would work too, right? We could do that. That’s the best.

Stone Payton: All right, one last time before we sign off here. Let’s leave him with the right coordinates. Website, you know, phone number, whatever is appropriate.

Tim Nun: Okay. My name is Tim Nunn. I’m the owner director of a complete game broadcasting. Our website is complete game studio, and that’s where you can fill out your information form and I can get in contact to you with you or you can give us a call at 4049290523.

Stone Payton: What a fantastic way to invest a Wednesday afternoon. Thank you so much for coming, man.

Tim Nun: Appreciate it.

Stone Payton: Stone All right. Until next time, this is Stone Payton for our guest today, Tim Nunn with complete game broadcasting and everyone here at the Business Radio X family saying we’ll see you again on Atlanta Business Radio.

Speaker1: Today’s episode of Atlanta Business Radio is brought to you by on pay, built in Atlanta On pay is the top rated payroll in HR software anywhere. Get one month free at on Paycom.

 

Tagged With: Complete Game Broadcasting

Bronson Kurtz with Personalized Technology Services

December 12, 2022 by angishields

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Bronson Kurtz with Personalized Technology Services
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Personalized Technology Services mission is to achieve a simple and personalized approach to IT.  It is easy to find someone that can fix a computer.  We strive to not only be the “computer guy” but also to form lasting relationships built on trust and common ground.

Bronson Kurtz is the founder and owner of Personalized Technology Services, an IT company in Woodstock servicing all of your technology needs, from onsite and offsite support, deploying large projects and migrations to new construction and remodel data cabling. PTS-logo

Connect with Bronson on LinkedIn.

This transcript is machine transcribed by Sonix

TRANSCRIPT

Intro: Coming to you live from the Business RadioX studio in Woodstock, Georgia. This is fearless formula with Sharon Cline.

Sharon Cline: And welcome to Fearless Formula on Business RadioX, where we talk about the ups and downs in the business world and offer words of wisdom for business success. I’m your host, Sharon Cline. And today in the studio is a founder and owner of an IT company here in Woodstock. It’s called Personalized Technology Services. Welcome to the show, Bronson Kurtz. Hello.

Bronson Kurtz : Thank you.

Sharon Cline: How are you?

Bronson Kurtz : Fantastic. I hope you don’t regret having me on today.

Sharon Cline: What? Not yet, anyway.

Bronson Kurtz : I tend to break rules and boundaries, so.

Sharon Cline: Well, maybe that’s good for business.

Bronson Kurtz : I think so.

Sharon Cline: Let’s. Let’s talk about that. I mean, actually, if you think about it, innovators change everything, you know?

Bronson Kurtz : Yeah, I think there’s a a willingness and a desire to solve a problem. And if you’re stuck in a certain boundary and you can’t succeed, that’s how things become stale.

Sharon Cline: Yeah, stagnant. Nothing moves. Okay, so let’s talk a little bit about your your background. How long have you been in this industry, The IT industry?

Bronson Kurtz : Yeah, I’ve been in it since 2006.

Sharon Cline: So you must have seen a lot of changes.

Bronson Kurtz : I have, actually. I was supposed to be bought out by another company and so we were phasing out to be sold and that changed. And then I had to rebuild the company again and then COVID hit. And so we’re kind of still, it feels, feels a group we are rebuilding. Wow. We’re getting there.

Sharon Cline: So everyone I have on the show, I talk about what the the pandemic was like for you. And obviously when I started working from home 100%, I needed to upgrade a bunch of different things in my life, so I can’t be the only one. Did that impact you as well?

Bronson Kurtz : Yeah, actually, we we already had most people in place for working from home. It’s kind of a built in technology if if it was done correctly. So when things started happening with COVID, as other countries were like burning down and exploding, we we started going to the owners that didn’t have it up and running. Right. Look like this. If this happens, like if all the companies call in in the same week saying, hey, we need to work from home, we’re going to be in trouble. Yeah, so let’s be proactive about it. And so a bunch of companies became proactive about it because they had the technology. It’s just a matter of learning how to use it.

Sharon Cline: Right? So for did you have a lot of people coming to you asking, help, help us have this technology for ourselves?

Bronson Kurtz : Yes, that was interesting because our focus is business to business. We did a promotion on Facebook, basically offering free tech support for teachers and families so that, you know, even though we don’t support homes as a profession, you know, people were stuck and were struggling. So we spent a lot of time on remote sessions just helping people get their computers sorted out so they can work from home.

Sharon Cline: And did that for free. That’s so kind. Yeah, that was really kind. Not everybody does that.

Bronson Kurtz : I mean, actually turned into some some very large contracts unexpectedly, but I think that’s how things work when you just give and you support without an expectation of getting something like good things and tend to work out anyway.

Sharon Cline: For the right reasons. All the right.

Bronson Kurtz : Reasons. I don’t know how it would come back. I didn’t have like a strategy for how I would come back. I just knew that I kind of a believer of when you just do good things and you send good ripples out, has a great effect in the world around you, and sometimes those ripples can bounce back.

Sharon Cline: Well, what were the main things that you had to fix for people?

Bronson Kurtz : Well, first off, I am not in the ticketing room doing all the tickets, so I don’t actually see all the little things that come in. But most computers are garbage. They they go to the store and they go buy a $200 Windows computer. The kids have been playing on it for two years. It’s full of viruses and nothing works. And then I have that people saying, Well, why don’t I just buy a mac? I was like, Well, that’s 2000. So you’re not comparing the same thing. So people want to wanting to buy new computers versus fix the ones that have. And but us being able to provide the free support meant that we could help them even on their cheap computers where normally is it would be unaffordable. They’d have to go buy a new one.

Sharon Cline: What is the best computer someone can have at home then? What do you recommend?

Bronson Kurtz : That’s like saying, What’s the best car?

Sharon Cline: I know there’s like a there’s right. You’ve got, like you said, really expensive.

Bronson Kurtz : Are you racing or are you trying to be fuel efficient? You’re trying to have fun. So yeah, if you’re a gamer or are you trying to just, you know, do the bare minimum? So it kind of comes down to what you need. So as a business owner, I for business to business, it’s I can spec out a computer based on what they want. But to me what matters is how good is the support if a computer breaks. And there’s a warranty on it. How fast can that company come back and service the computer?

Sharon Cline: So who is your ideal client?

Bronson Kurtz : Well, we you know, it services everybody. And I don’t normally say no to clients. That’s changing. I have to as we grow, we have to start being more selective with who we choose. But our specialty is in construction and medical. I grew up doing construction. I remember doing construction with my father when I was a kid, and even throughout high school we would spend summer breaks after school days off doing construction for our family business. So I’ve grown up doing construction. My brother, he works in in building construction. He got a Georgia Tech degree there. He works in construction now. So construction has been a part of our family. So when I meet with a company that’s needing I.T. support and their construction company, I speak their language. So I understand the workflow. We’re also a vendor for large construction companies to pull like cables and their data centers and sealing all the racks and the servers. So we have a we actually work in the construction space. So we are pretty familiar with that vertical.

Sharon Cline: So how did you go from construction to being an I.T.

Bronson Kurtz : So my during the. The 2007 housing crisis around that time. That date, right?

Sharon Cline: Yeah. 27 2008. Yeah.

Bronson Kurtz : I don’t have it all memorized, but things were kind of building up to that point. So my. My dad’s business didn’t survive. So it went. It went down. And then while it was going down, one of our contractors who we work with hired me to do electrical. So then I did electrical for a few years, right around the time when all this is happening. And while I was doing electrical, I got a lot of exposure to doing things like running the computer cables in a house and just having that exposure and more exposure to low voltage. And then I had a friend that we just started doing the IT stuff on the side. It started off with home computers and then it grew into businesses.

Sharon Cline: I’m trying to imagine what it was like in 2007, 2008, as you know, home computers, of course, we had them. But it’s very different now, isn’t it? What’s one of some of the biggest changes you’ve seen?

Bronson Kurtz : Well, your comment made me think of the home Computers are difficult to work with because in a business world, all the computers are standardized. But the home computer, you never know what nightmare you’re going to walk into. You know, how much porn, how many viruses are on there. Everything’s broken. And they spent $200 in the computer. So it kind of taught me the art of having to work very, very efficiently and quickly, because a lot of people’s computers were low end and they couldn’t afford, you know, for me to be there a long time.

Sharon Cline: Got you. Goodness.

Bronson Kurtz : I don’t know the question you asked after that, but.

Sharon Cline: What did I say? What are the biggest changes you’ve seen? Is that what I ask?

Bronson Kurtz : Yeah. So the PC and the Mac haven’t really changed their their fundamental features are the same windows. I would say the biggest change is the movement to the cloud. In 2007, when you wanted to have email, you had to have an exchange server or something like that in your office. Those are very difficult to maintain. If they broke you were SOL, you had to get with Microsoft engineers. It was very difficult to work with. Now you can have enterprise grade email in the cloud, and so for a minimal amount of money you can run your business and have like this enterprise grade email for even for a small business. So cloud backups on all the documentation, all the normal documents being in the cloud has changed the way a business can run. So now when we meet customers, it isn’t about how many servers we have to buy. It’s like, Hey, are we in the cloud correctly?

Sharon Cline: Is it your cloud?

Bronson Kurtz : I do have a cloud. Some of our clients opt to use us for their for their disaster recovery if their company demands it. Some companies, if they go down, will lose 200,000 a day. So they have to spend the money to make sure that doesn’t go down. And if it goes down, how long will it take to recover? So we only have a few of those that are willing to can afford that. So most everyone else’s uses like OneDrive and Google Drive.

Sharon Cline: So how do you what do you use to combat hackers in your cloud?

Bronson Kurtz : Well, most of it’s encryption and they’re in limiting access to everything. So basically everything is blocked. You can’t get into it. So we have a direct connection from our systems to our servers. There’s no way to access it.

Sharon Cline: I don’t know why that came to mind. Well, I know why. It’s because I’ve had a credit card that I very, very rarely use that no matter. Where I seem to use it, it somehow gets hacked really easily. And I just I was speaking to the credit card company recently where I’m like, it’s like the fifth time and I hardly use this card. And they were saying, these hackers are getting so much smarter than we can keep up with. Actually.

Bronson Kurtz : I don’t know if the actual credit card gets hacked. As much as there are lots of businesses that get hacked, like Home Depot will get hacked. I got you. Yeah. And then all of a sudden, your emails and your credit card information have been leaked. They can’t necessarily use it, but then they start collecting enough information. And it’s not a person. It’s bots like these little mini computers that just mini programs that just collect all the information and actively try to hack you. Once your name is kind of out there and your email address is kind of known, you kind of become a target.

Sharon Cline: That’s terrifying.

Bronson Kurtz : It is.

Sharon Cline: Yeah. But it’s funny in my mind, I picture some like kid who’s much younger than me in like a really dark room and a dark room.

Bronson Kurtz : I think it’s the movies that do that. Is that what it is? Yeah. So hacking doesn’t really work that way. I imagine there’s probably some extreme situation where you have a, you know, one government trying to hack another government or some other entity and they are, you know, they have people trying to break in that way. But that’s a very manual process. I would say most of the hacks that happen now are almost all human error. Like I gave an example recently of how a person’s email was breached by a bot. And so once the bot confirmed access to the email, a person logged into the email and said, Oh, look, they’ve been getting direct deposits from this company. So they emailed the boss and said, Hey, look, we’re changing our banks. Can you change the direct deposit information? And so the boss, the employer changed it. And so then two weeks, the weeks go by and the employee is like, where’s my where’s my paycheck? And they’re like, Oh, you told us to change your direct deposit information. So there’s two there’s two human error right there. One, they didn’t have their email, personal email protected, and because of a personal email hack, basically their business got hacked. And the second part is that when you do any kind of ACH or direct deposit, you’re supposed to have a form that’s printed out with a voided check that signed and says, Hey, look, this is my new information. So companies get cavalier like, Oh, just shoot me your account information. And that’s easily. Tricked. So then they didn’t follow their procedures on both sides. And then now someone has stolen their payroll.

Sharon Cline: What are the main problems that you deal with, with, or that you handle and solve for a client in problems?

Bronson Kurtz : It’s mostly human error. It’s so sad because we have all the computers locked down on the service. Locked down. So it’s human error. People just either buying the wrong equipment or they’re not using the software correctly. Also, software does break, so we do a lot of work within Microsoft 365 and sometimes the programs just stop working. And there’s no way to fix it. You have to get the Microsoft support call to fix it. And and I have no control over how Microsoft builds their software.

Sharon Cline: So as time’s gone on and your company has grown and succeeded. What would you find? What is what is your biggest challenge? Is it dealing with clients who don’t have. I mean, I was kind of nervous to interview you because I’m not well versed in I.T. information, and I’m concerned that I’m going to sound stupid when I talk to you. But okay, so there it is. It’s out there in the world. But anyway, I appreciate that you’re not making me feel stupid. Thank you. But no, but I’m thinking, is that what you deal with? Someone like me who was like, I don’t know. It’s just not working.

Bronson Kurtz : It’s very, very common. It’s I hear this line all the time. It’s like, Oh, you know, I know computers just enough to break them. I hear that daily.

Sharon Cline: That’s. That’s me. You’re hearing it today.

Bronson Kurtz : Well, it’s it’s normal because, like, you know, I don’t need to master other people’s industries. So people use the computers a lot of times out of necessity, but they don’t understand what they’re trying to do. So that’s a that’s a I was I told you before this started and as we were pre gaming that I’m going to we are rebranding our business and one of the names I was going to think of doing was called I.T therapy because like a lot of the problem solving is the same. Like, oh, this breaks, this is the fix or I got to find the fix. The challenge some time is when dealing with a customer who thinks all their business information has gone. Or some. They put all their personal computer pictures on their computer and work and it died. And now where’s all the pictures? We’ve had a number of those where like old family photos of like, you know, a late parent or on a computer and the computer dies and they never backed it up. And now it’s my fault, or at least not my fault. But they’re definitely venting. In my direction. So actually therapy was a kind of a thing we were thinking about doing on TikTok, where I sit there and like a lab coat and just like, okay, breathe, it’s going to be fine.

Sharon Cline: And that’s what you, that’s what you do a lot is to kind of talk people down from the.

Bronson Kurtz : Yes, from the ledge. Yeah. So because the implementation is the same almost everywhere to solve a problem. So mostly it’s like reassuring someone that you can do it because like if a hard drive is broken. You don’t have a lot of choices. So, you know, whether you call me or someone else like your the end result is probably the same. So now it’s more like, okay, like I have to reassure this person that they’re in good hands. I’m going to do my best. But, you know, whatever’s going to happen is going to happen.

Sharon Cline: I have to say that if I ever have issues trying to work and I can’t figure out what’s wrong, I I’m not proud of this, but I get a little bit, like, unreasonable because I’m limited. I don’t really know how to fix something that I absolutely 100% need to be fixed. So I might be one of those clients that needs talking from.

Bronson Kurtz : So we knew we need a new name. Like, you know how people get really angry when they’re hungry. And we came up with a name for that. Angry, hangry, angry. Yeah. So when your computer stops working and you’re angry, we need a new.

Sharon Cline: Okay, I’m going to work on this.

Bronson Kurtz : New word for.

Sharon Cline: That and a logo.

Bronson Kurtz : Okay.

Sharon Cline: So when are you going to do your rebranding? I mean, that’s like an idea. One idea, right? It therapy.

Bronson Kurtz : Yeah, That didn’t happen because it was more humorous. And I’m actually not a funny person.

Sharon Cline: What we’ve been. We’ve been, like, laughing. Wait, have I been laughing?

Bronson Kurtz : Yes.

Sharon Cline: No, I appreciate. You’re actually very funny.

Bronson Kurtz : I know when I say.

Sharon Cline: That we’ve chatted.

Bronson Kurtz : Before, so. No, when I say I’m not a funny person, it’s like, you know, I’m very, very serious minded. So I can I can, of course, laugh at a joke. My humor tends to be a little bit dry, but usually I’m pretty focused and pretty intense and serious mind. At least that’s it. My wife will tell me, Oh, so my kids tell me that too. It’s like they think of always in like self betterment mode and have to do better all the time. And that kind of kind of wears everyone down sometimes.

Sharon Cline: I got you.

Bronson Kurtz : So art therapy was too humorous. Like, I don’t think I could maintain that.

Sharon Cline: I don’t know what your kids would probably love it.

Bronson Kurtz : I’m worried. Their therapist Oh no. We actually do have therapists for the kids. That’s a thing I believe in. But no, actually, I can tell you what the what we’re going to rebrand our company to.

Sharon Cline: What is it going to be?

Bronson Kurtz : Do you want the back story first?

Sharon Cline: You want? Yes. I always like back stories. I like to understand a whole story.

Bronson Kurtz : All right. So first off, I’ll give you the back story and then the name. So I wanted to come up with a name that that really resembles where we’ve come from and where we’re going to. When I first came up with her name, Personalized Technology Services, I wanted to be different because in the IT space it’s like trying to talk to a person who lives in a cave that speaks these really big words.

Sharon Cline: And that’s what I thought today was going to.

Bronson Kurtz : Be like, Yeah, you don’t know what’s you’re talking about and you feel extra dumb. I wanted to really personalize the approach to technology, and I kind of had a way with talking with people so they could understand the things I was saying.

Sharon Cline: You dumbed it down.

Bronson Kurtz : I don’t know if that’s the word.

Sharon Cline: You use the right words in order to make the like.

Bronson Kurtz : It’s like trying to talk to a doctor and they’re trying to tell you what’s wrong with you and these huge words and diseases. You’re like, I still don’t know what you’re talking about. And like, I feel like a good teacher can simplify very complex ideas, you know, even to those to those who are Christians. They look at the example of Jesus. One of the things he was able to do was to speak about very complicated things in a very simple way. So I think the the a person who’s trying to improve their communication and prove their their approach to teaching anything is to take something very complicated and to simplify it. So sometimes people try to teach things with very big words, almost like they’re trying to impress others by how many words they know and no one understands them. So I think it’s more important to speak simpler and be understood. And that was the goal. With personalized technology services, we want to really just change the energy of that approach. So that has changed though, because that was 2006 and now since then, we have a family, we have employees, we have much more travel, we have much more pain and loss in our life as as life is for everybody. So I went on some adventures. So after my my dad died, my dad was trying to get us to go to Europe on a family trip. We never had a chance to do it, but after he died in Germany, I was kind of forced to go over there because my mom was there. And so my brother and I went over there and kind of really got our first exposure to Europe as adults. And our FAM was kind of a European family. So we kind of aligned with some of the European cultures.

Sharon Cline: I saw that you speak German.

Bronson Kurtz : I try to speak German, I practice it every day.

Sharon Cline: But what was it like to be there then and kind of be exposed to a place that your dad had always wanted you to to really invest? Be Part of.

Bronson Kurtz : It was a it’s a tricky situation because first if I wanted to be there, but when you’re going over there on such an emotionally raw level, like you’re going to you’re going to bond no matter what, no matter what country you go to where that place is. So it was it was a good bond. And then we brought our family back so our families over there and then it kind of started this whole travel thing for our family. And we’ve been doing it ever since. One of the places we end up going to was Norway, and we’ve been to Norway like three or four times now. And it seems like. Every time we go, it’s in the middle of winter. So apparently we like the snow or something. We’re mountains. So we went there in the beginning of December and I knew that the days were really short when you would go there. So I started doing research and it turns out like for the time being that we were there, like the sun was only going to rise for like 45 minutes. Oh, my gosh, that’s a pretty foreign concept, right? So I was like, What is it like to live in the Arctic where the snow comes up for only 45 minutes? Like, what do you do with all that darkness.

Sharon Cline: And how does it affect your body to with the circadian rhythms?

Bronson Kurtz : Right. And then am I going to be depressed the whole time? Like so I didn’t know what to expect. I went online and did a lot of reading. I couldn’t find a lot of information on the subject. So the way we did it took the family on adventure and just went with it. But I was actually pleasantly surprised. The if you were to Google that Google look on Wikipedia and look up Norway, you would see that there’s no increased rates of depression in Norway during the winter months. And then the winter months is called the winter solstice, when the days is the shortest. So so we went there and all the towns were open and there’s great food and there’s great energy in the cities and the landscape is beautiful. And so yes, yes, the sun doesn’t rise for very long, but the sun sits on the horizon for like 4 hours. So. So tell me when the sun sits just below the horizon, what does what does the sky look like?

Sharon Cline: Like a sunset. Yeah. Sunrise.

Bronson Kurtz : Yeah. So we call that golden hour in photography. Yes. So basically you have golden hour on fire skies for 4 hours. So like, yes, the sun does come up. Yes. It’s not very bright. Yes. If you’re surrounded by mountains, it’s going to be darker. But the sky is always colorful.

Sharon Cline: Oh, I love that.

Bronson Kurtz : Yeah. So it sounds really beautiful. You’re on the coast. Like I said, the restaurants are there, cobblestone walkways everywhere, the amber lighting in the streets. And then at nighttime, right around 10:00, the northern lights come out. So. So when you go out driving around and you look up on the sky, the sky is dancing green and you can feel the energy in the air from all these all this high energy radiation is kind of floating, floating to the sky. So I was so, so genuinely surprised by how beautiful it was that we did it again. So. So taking that like surprise and like, hey, this is a journey that most people don’t take and most people just want to go to the beach. And so when they think of going an adventure to there, it’s like, ooh, that sounds really difficult and cold and cold and miserable. Dark and dark. So usually working with I.T. companies is pretty, pretty stale. So I was like, Well, I want to rebrand. How do I share my love of adventure, love of travel, you know, my energy to be different. And so that name of Polar Night came out.

Bronson Kurtz : It’s the colloquial term for the winter solstice polar night. And so I decided the name of the company Polar Night spelt NIGHTY, focusing on it over the word night. So it’ll be it’ll say Polar Night. And the idea is to get inspiration from a little bit from a black airplane here in Woodstock, because they’re a software company and they’re called Black Airplane. So if you were to look up or Google a software company like what’s Black Airplane, that makes no sense. Like, what’s this? I got my attention. So my thought process, too, was that if a person was looking for an IT company and they were Googling something like that, and you probably see all the standard names, including mine personally. Yeah, exactly. Yeah. How weird would it be to see something called Polar Night? So I deliberately wanted to create an effect where someone would look at that name, Either think they’re crazy, I don’t want to hire them or, hey, they’re seem pretty cool. I think I would want to work with them. And so the name would become a filter.

Sharon Cline: Well, if you’re just joining us, I’m speaking with Bronson KURTZ of Personalized Technology Services, soon to.

Bronson Kurtz : Be older Knights.

Sharon Cline: Puller Knight. But, you know, the winter solstice is coming up on the 21st. It’d be a great day to.

Bronson Kurtz : Just announce it on that day. Oh, Oh, that’s a great idea. We’re brainstorming right now. We just created something.

Sharon Cline: Well, I love the idea of being different because I think I always heard this. I want to say I said Dolly Parton, who said this. You either have to be first, best or different to really stand out, and that is different.

Bronson Kurtz : I’m not first, not the best, but I can be different.

Sharon Cline: I can be different, too. Let’s hope. Let’s hope. I’m I’m definitely not first of all, the best. I’m the best for me. That’s. That’s my healthy therapy. Yeah.

Bronson Kurtz : Yeah. I think the general goal is, are you better than you were yesterday? And so on a journey doesn’t matter what anyone else is doing necessarily, but it’s what you’re doing. What we’re doing.

Sharon Cline: Well, in the whole process of of kind of going through all of your travels and exploring different parts of the world, but also learning about yourself. Have you found that there are some really strong commonalities of people all around the world?

Bronson Kurtz : I haven’t really had a problem with people being different. I feel like when you just get past the. The stereotypical boundaries, which to me weren’t really a thing. People are the same. They like to congregate around fire and congregate around drinks, and they want to go explore and see the world. So I didn’t really run into that problem with that. I did. I did enjoy having different perspectives because sometimes you get stuck in your town and you only know or you get overly familiar with just your world view from Woodstock or your state or heck, even the United States. We have just the two main news channels that we watch, and that’s all that we see when you step outside of all that. There’s a shockingly new perspective, new angles to look at the way we look at our problems. So I think having having a fresh perspective on any problem is like a critical part in solving it.

Sharon Cline: I’ve always heard that if you leave the United States when you come back, it’s not the same United States.

Bronson Kurtz : Especially when it comes to coffee and pastries. Oh, yeah. I go to like a food depression thing because like, in every town, like even in the smaller towns up in Norway, you look up coffee shop, there’s like all these choices and they’re all like 4.6 on Google and higher. And then you come over here, it is so little choices and there’s no bakeries. Yeah, yeah, well, there’s a couple, but like, either they’re too big or too sweet, but like, genuine based pastries, you walk in and you see all the bread and the chocolate croissants out all day long with coffee. You just don’t see a lot of those.

Sharon Cline: I guess I’m. I’m lacking, aren’t I? And I don’t know it. I have to go explore the world a little bit because that sounds wonderful to me. Like imagine getting up and smelling like pastries that have just been baked and like coffee.

Bronson Kurtz : And that’s fantastic. Yeah. Joy, New York has a a better culture for that. Even even in California, too, but not for for some reason here in Woodstock, there’s there’s limited although I did hear rumors that there might be a coffee shop coming.

Sharon Cline: Things are always changing here.

Bronson Kurtz : Really close. Growing Another.

Sharon Cline: One. Another one. Well, good.

Bronson Kurtz : Woodstock.

Sharon Cline: Good, because they closed recently. One of the coffee shops that I used to go and work at sometimes. And I feel like there’s there’s a need.

Bronson Kurtz : I’ve also heard rumors about that one, too. So we’ll see what happens.

Sharon Cline: Okay. Well, I wanted to ask you also what what are some of the ups and downs that happened to your industry?

Bronson Kurtz : Well, ironically, the I think during COVID in general, what happened is everyone went into a spend freeze. So normally we have a certain amount of income, but then we also have a lot of projects that happen. Now, remember, most of our clients are in construction. So these construction projects that were going on were pre funded. And some of them take five, six years to build. So before COVID happened, the job was going to be finished and they had the funding for the job. So a lot of our clients weren’t really affected by COVID, so we stayed in business, thankfully. And with that being a business, we were able to help others with that. But we usually need some series of projects for companies to do, like we have to upgrade this or upgrade that to see the growth that we need and those projects stopped. Basically, it was like, is this a absolutely critical, necessary spend because we don’t know what the world is going to be like next year and we need to keep all cash, if possible, the necessary purchase. So we did struggle because we kind of broke it, barely broke even that first year we had to even we got the payroll protection and we used all of it for our employees. So it was still tight, but we survived.

Sharon Cline: So having gone through that, are there things that you are not afraid of anymore or are there things in regarding being a business owner that you still have kind of in the back of your mind as something that could that you need to look out for?

Bronson Kurtz : I don’t know if afraid or fear is the right word.

Sharon Cline: What’s the right.

Bronson Kurtz : Word? Like I have a stress because I have families that are dependent upon me and I have to do my job. If I don’t do my job, it affects people in a negative way. So I have that stress. And then if I don’t do my job well or if our company doesn’t improve or job well, then we won’t survive. And then then I have to let people go. And that’s not a great feeling. You care. I very much care. So. But when it comes to fear. I’m a I’m a kind of a person that will confront the darkness and I confront my problems. At least I try to I’ll go into the abyss and I fight. Or flight response, I have a fight response. So when there’s a fear, like I’ll acknowledge it, oh, there might be danger. Like I’m not going to go into an alley by myself and like, that’s stupid. So, like, there’s a fear of like, oh, why can I can look at that? But I’m not going to not go in like in the city because one street might be dangerous. I can still be intelligent about it. So I don’t know if I have any fears as much as the pressure to perform and the pressure to adapt, the pressure to do better. Right now, our goal this year was to three X or business and we did two and a half X, so we almost reached our goal. But as we brought on new businesses, there has been a stark spotlight on the fact that we have to improve the way we do our business. So I don’t need to be taking on anyone else right now. I have to do what I’m doing better because if I don’t, I go down.

Sharon Cline: So it’s not so much big as it is. A deeper understanding of your own, what you have right now.

Bronson Kurtz : Optimize the work I’m already doing so that there’s that pressure because I look around, I see if I don’t do this, then I won’t survive. So I would say it’s more, more pressure and confrontation than fear.

Sharon Cline: And it’s your own that you put on yourself.

Bronson Kurtz : Yeah.

Sharon Cline: I mean, that’s interesting, I think, because a lot of people have this notion of have to expand, have to grow numbers, numbers, but you’re actually looking at it more as perfecting what you have in front of you.

Bronson Kurtz : Yeah, I think the numbers game can be tricky because you can chase a number and reach a metric and still be doing poor or doing awful and they’ve tested that a bunch of times in business. So I’m, I, I guess I can take the example like from wrestling. I used to do jujitsu. I would love to get back into it. But one of the things with jujitsu that I learned was to master the basics. And if you didn’t know the basics of how to move and how to fall and how to like get out of a position, if you started just learning more and more moves and you have the basics, you still lost. So we would spend in our in our jujitsu classes, even up. I reached the rank of purple belt. We would still spend time, even though we were advanced enough to do more advanced moves. We would still spend time doing basics. So I think that to me it’s like taking the time to do the basics of how well does your team communicate? How well do you organize the information? What kind of energy are you creating in your office? Like the basic things of running a business that I guess can fall through the cracks if you’re just just focused on growth? And then if you really get to nail the basics, in my opinion, you build a really solid foundation and then you can grow because you have optimized.

Sharon Cline: That makes sense. Taking care of what’s most important first.

Bronson Kurtz : It’s kind of like our self care.

Sharon Cline: Yeah, I was just thinking, you’re speaking and I’m thinking about something. I was listening, I promise. But I was thinking.

Bronson Kurtz : About what’s your job to think of the next question, that you have to keep the conversation going.

Sharon Cline: Well, I was thinking about myself, unfortunately, because I’ve been seeing a therapist. And so this therapist was talking about You don’t have to be perfect at anything. It’s it’s getting you’re going to fail. You are going to fail. It’s it’s a given, but it’s how you get up. It’s like how you are becoming more resilient because there are some people that don’t. And and I love the notion of that because it’s it’s relieves me from the pressure of trying to navigate relationships or my job or my voiceover job having, having all of that. I have an inherent I want to succeed. And if I do everything right, it will. You know, like I was saying, I have control issues, but at the same time it’s it’s relieving knowing that there’s just really no way it’s going to go as well as I think it’s going to go. It will fail. Something will.

Bronson Kurtz : Fail. It’s going to fail. And the the can you adapt and can you respond with a smile in a way, those things, I think that kind of comes down to the the self care that we’re talking about. Like, like if a person is a good example, if a person is you would see a person at their then you think, oh, they’re healthy. But if they’re if they’re on a bad diet, they can have bad arteries and not have good cardio, but they’re thin because that’s all that you see. So it’s like what’s beneath the surface. So like with self care, it’s it’s really, really important to you to match the things that no one else sees. What is the what is the the time that you take for yourself, the time it takes to just stop and think about where you’re where you’re going, thinking about what you need to confront. I have followed several people, other leaders in the industries about what their healthy routines are, and every single person that has achieved the level of success has a routine on self care and no one sees it. It’s not in the public eye. It’s not not all over the Internet. But they wake up, they work out, they wake up, they have a positive mindset, routine. They they journal, they reflect, they have a music routine and they just spend time on themselves and at that time on themselves is like this core foundation to which all the pressures of your job can grow upon and you are stable. So and again, it’s one of those things that you do and no one sees, but it comes out. People can see the effects of it, like working out. People may not see that you’re working out, but they’ll they can you will know if someone’s working out because you can you can tell if someone’s working out.

Sharon Cline: It’s funny. Diesel David was on the show a while ago and he talked about the same things. I didn’t know that you all, you all can chit chat about that kind of stuff. You know.

Bronson Kurtz : We already we.

Sharon Cline: Are. Oh, is that right? Oh, is that why your friends. That works.

Bronson Kurtz : Though. He has a he’s an amazing mind.

Sharon Cline: Oh, he does. Yeah. Talk about feeling intimidated with conversation. I was like, yeah, that sounds great.

Bronson Kurtz : He scares me. Yeah.

Sharon Cline: Well, good. Then we’re in good company. So I wanted to ask you as well, like, what do you find is the most rewarding part of your job? Like, what are your your career, I should say, not just job.

Bronson Kurtz : So one of the things I’ve kind of taken away from the European model is a work to live culture. And I think here in the United States we have a live to work culture. And so when you go over to Europe, the way they’ll talk about us is like, what are you guys doing over there? Why are you so healthy, unhealthy? Why are you so stressed out? And you compare the way they live there? I was in I was in Zurich and we were just taking a walk around Lake Zurich and. We saw these business people in their suits taking their lunch break, just walking around the lake, eating an apple. And we’re like, What is this? Like, I.

Sharon Cline: Have an email to respond to.

Bronson Kurtz : I can’t even imagine. But they put their phones away and they stop. They have conversation and they take time to just enjoy being outside.

Sharon Cline: How much of a challenge is that for you here in the United States, though?

Bronson Kurtz : Well, it’s hard to walk places here.

Sharon Cline: Well, I’m saying, like just balancing your life with sort of self care and making sure that you’re not burning yourself out, especially with it industry being 24. Well, everything’s kind of 24 seven these days.

Bronson Kurtz : I see.

Sharon Cline: Specifically, I see specifically 24 seven. Is it a challenge to create boundaries around work or balancing?

Bronson Kurtz : Well, right now we’re understaffed, so our team has been working pretty hard and pushing past, I would consider acceptable boundaries because I would like to lead with a. A work to live culture. So we give everyone starting vacation at four weeks. We we do three day weekends once a month. And so everyone gets a long weekend, regardless of a holiday, as long as they all don’t do it together. I want people to pursue their hobbies and their interests. And I’ll, you know, I supplement their travel like I want them to do things that they love to do in their life. So when when I look at my work now, it’s I still I love I love doing computers and there’s a certain like itch in my brain that happens when I can solve these problems. So it is very satisfying for me personally. But now it’s more than just that. Now it’s like, what does it enabled me to accomplish with the rest of my life? Am I now able to do my travels? Am I able to pursue my hobbies and interests? So then now the work is linked to my life. So one. Your whole life? It is. It’s not my whole life. Even though for me as a business owner, it kind of feels like it is sometimes. But really it gives me the opportunity and my team the opportunity to pursue the things they want to pursue. So at least that’s what what I hope happens. And I believe the culture is already there. Like I said, we’re still very, very small and there’s much, much more to do in this space, but that’s kind of the trajectory I hope to be in.

Sharon Cline: Please, do you have is that a good question to ask? I don’t think I’ve ever asked anyone that on the show.

Bronson Kurtz : We have a mix of employees and contractors and we were I’m interviewing my seventh.

Sharon Cline: Oh, well.

Bronson Kurtz : That’s a pretty.

Sharon Cline: Sizable company.

Bronson Kurtz : I mean, maybe.

Sharon Cline: I don’t know what what I like, though, is they must love coming to work for you, knowing that they don’t have to work there for ten years before they earn like four weeks off.

Bronson Kurtz : Right. I’m actually not even super strict about it. I think it may have taken more than four weeks, but whatever.

Sharon Cline: But you might have loyal employees.

Bronson Kurtz : Yeah, I think. I think that’s true. We also like to do like, if work is slow, like we’ll play video games in the office and watch the soccer game, you know, watch events like try not to make everyone work every second of the day. Right now, it’s hard because I said we’re understaffed, so we need more people.

Sharon Cline: What do you need?

Bronson Kurtz : Well, right now it’s tier two technicians.

Sharon Cline: Tier two. Okay. I’m sure whoever knows what that means is going to hear.

Bronson Kurtz : I need a person that can do more than just reset a password. I need someone that can actually design infrastructure.

Sharon Cline: Okay, well, this is good to know. This may be an opportunity for someone who’s listening to.

Bronson Kurtz : I have a number of resumes in a lot of the resumes. Again, they’re coming from people that are coming right out of college. And right now, the last four interviews I’ve done with people coming out of college, basically they’re an intern. I don’t know what is being taught in colleges, but when I go through a rudimentary technical questionnaire like, Hey, have you done this and what is this and how do you do this? The answer is no to everything. Wow. So when I have to hire a person even coming right out of right out of college, they don’t know anything interesting. So I don’t know what they’re teaching them. So basically, you know, and at a college, they’re wanting like 70,000 a year. It’s like, I’m going to pay you $70,000 to teach you how to do it just so you can leave me and go work somewhere else. I’m like, okay, that’s not going to work. So there’s a hiring situation with that. So I’ve been finding that hiring people without degrees that have worked in this space and have experience has been better for me. So. It’s a weird hybrid like So now when I hire people from college, they’re interns, basically, and they have to agree to an internship. What’s interesting about that is it’s people that decide like, I guess they’re 18, they want to go to college and do it. But the people that are really exceptional at it are the people that never needed to go to college. They were building their own stuff when they’re six years old and they have a natural knack of it. They’ve loved it their whole life. I remember. Are you familiar with Xbox? Xbox Live? Yes.

Sharon Cline: I mean, I know about it. I’ve never played it.

Bronson Kurtz : It allows for people on Xbox to play with other Xbox players around the world. Right. Well, on the first generation of Xbox, it was the first or second. I don’t remember. We all were playing Halo and we were all bringing all our Xboxes over to our house. We connect them all together and play 16 play Halo. Wow. And that became cumbersome after a while. And so we’re like, you know, how do we solve this problem? So we ended up building our own Xbox Live so that we could all play from home without having to bring all our TVs and Xboxes over to our to my house. So like, that’s an example of like, okay, like you love something, you like game, you like technology, what are you going to do to fix a problem and what can you demonstrate with that? So that love or that desire to solve technical things I think exists before college. So that’s a challenge I face. Like, Oh, I have this degree in technology. Okay, what have you done before that? Nothing. It’s okay. Well. You know, in my experience, the ones that are amazing at their job love it regardless of college.

Sharon Cline: So I like the notion that you don’t have to go to college to succeed. There’s something about that that’s just so appealing to me.

Bronson Kurtz : Yes, I know that. I think in some industries, maybe college is required. I know one of my daughters wants to be a theoretical physicist, so I believe that requires a college degree because it’s a very, very complex. They’re not going to know how to run a business or know how any software works, but they’ll know how atoms interact, or at least theoretically.

Sharon Cline: Theory of it.

Bronson Kurtz : Theory of it. My middle daughter wants to be a nurse. She’s a nurturing spirit to help people. Well, you need to go to school for that. But like, for a trade or even I.T., a lot of that could be self taught. And if a person has a good work ethic and a desire to learn, I think a person can be taught anything but the ability to work or have a good or have a good work ethic or good work spirit is more difficult to find. So when I interview people now, it’s more like, okay, what is your energy like? Do we vibe? Let’s talk, let’s see what our our interactions are like. And that to me is almost more important because again, all the other stuff can be taught.

Sharon Cline: That’s fascinating, too. Just it’s almost personalities, you know, as opposed to brain, if that makes sense.

Bronson Kurtz : Yeah. I mean, they have to. They have to they have to have the aptitude to learn. And solving problems is a necessary skill. So if they’re if they’re aptitude or their IQ is too low, like I take a test, but like, if we talk and they’re struggling, solving problems or answering my questions or be willing to be wrong about things, they’re not going to be a fit. So I have never not hired someone. When it was necessary based just on skill. It was almost always based on their energy and their work ethic. And the conversation flow right now for this tier two position I’m hiring for. They need to have a certain knowledge, but I don’t need them have a degree. I need to. I knew that in the past, basically a knowledge test and the knowledge this won’t be a test. It’s an actual interview. I think tests can be tricked. So I’m going to ask I’ll ask the questions because I know how to do all of it and tell me how do you solve this problem and have them work it out for me and I’ll challenge them, push back and how that conversation goes. It’s not about being right or wrong or they made if they failed or succeeded at their problem. It’s like the dialog, the energy, the back and forth, the willingness to learn. Those are the things that stand out to me the most.

Sharon Cline: Do you find in it that it’s challenging to find people who are willing to be wrong or willing to admit that they’re wrong?

Bronson Kurtz : I think it’s a human problem, not an i.t. Problem.

Sharon Cline: I was wondering if it was in particular something you deal with with it because it’s so cerebral.

Bronson Kurtz : I have I’ve I think I’ve noticed it more with older hires who’ve been in it for 30, 40 years. And the market is shifting to a different way to do things. And if they don’t, their mindset isn’t on change. It’s just why? Why are we doing this? Then that’s a problem. One of my one of my first larger clients, you know, they had homegrown tech and the guy who managed all the right built everything from scratch. And but there were products available that we didn’t have to do that anymore. But their mindset was to do this really old, complicated, difficult thing. So when things broke, there was no way to fix it and no way to get help. And you can’t run a business that way. So they were old. They hadn’t, they hadn’t changed. Adapted with a newer way to work.

Sharon Cline: Did you encourage them to adapt?

Bronson Kurtz : They were fired. I was like, Oh.

Sharon Cline: Oh. So they were old school?

Bronson Kurtz : Yeah. So I’ve interviewed people that older than me. I think the oldest person I’ve interviewed has been 60, and I’ve noticed the challenge with that is, one, they feel uncomfortable that I’m interviewing them. It’s like, how dare I do that? So.

Sharon Cline: So there’s ageism.

Bronson Kurtz : Yes, for sure. And I’m willing, like, I don’t care how old the person is. What I care about is a mindset. So there are younger people that have an old mindset. I don’t know if old is the right word, maybe a sterile or stale mindset.

Sharon Cline: Outdated mindset.

Bronson Kurtz : Okay, yeah. I’m a believer in the bounds of the whole The order in Chaos concept. I don’t know if you’re familiar with that a little bit. I think people are familiar with that yin yang.

Sharon Cline: Yes, I’m familiar with that.

Bronson Kurtz : Yeah. So I believe that’s. Stale is how you basically rot away. And if you’re too chaotic, you destroy the world around you. So you have to blend both of them together to change with a purpose. And so when things are coming your way, should you blindly accept them? Or should you think about and choose what’s the best path forward? But you can’t be. It’s different. I’m not going to change like the Croods. Its new. How’d it go? It’s new.

Sharon Cline: New is scary.

Bronson Kurtz : It can be. But again, it’s a mindset. I think the younger generation of people. I have grown up on change more than our older generation. So like my kids, they’ve had they get a new iPhone every two years and so and the new software update every year and they go to school. This new laptop, new systems like they’re built on change. So whereas even in my generation when I graduated high school, there wasn’t a lot of change. It was kind of the same thing. Like, you know, Facebook came out, what, 2004 for colleges? It was a private thing for colleges. Yeah, Yeah. We you know, we had dial up Internet. It was very there wasn’t it was change, but not like a ton of change. Whereas now it’s like this new tech every.

Sharon Cline: I know my computer is like five years.

Bronson Kurtz : Old. That’s already outdated.

Sharon Cline: Yeah. Oh, it’s old school for sure. And so is my car. But I’m good. I’m good with that. Well, where would you like to see your company? Let’s say ten years from now, With a new name.

Bronson Kurtz : With a new name. So Polar Night, I would like to see that be to be completely self sufficient without me. And then with that, once it’s once it’s self sufficient, that will then free me up to do several other endeavors that I would like to do.

Sharon Cline: Do you want to talk about your endeavors? Are they private? And you just want to wait?

Bronson Kurtz : I’ll share it. So one of my hobbies is photography. And actually, I have a branding crisis here. And what’s not because I do so much photography that people see me as the photographer and we’ll stock all the time.

Sharon Cline: No kidding.

Bronson Kurtz : Yeah. So it’s like, Well, I’m actually not what I do. That’s my hobby. But the photography happens, happens to be very visible. Well, I was in Iceland and we were I was just exploring and taking it all in, and I saw this lifted Mercedes van with like these 38 super swamp or tires on it. Like, I was like, What is this? What is this place? And so it turns out that there’s this ex doctor, retired doctor from the United States, decided to take his photography skills and retired in Iceland and basically started photography tours. Oh, wow. And he charges like $250 a person for like a five hour trip. And of course, in the summertime there’s the sun never even sets. So you can squeeze in probably two of those. He works his van fills up with 12 people. Or I say, Van, it’s that’s the wrong word. Like it’s a lifted monster of a vehicle. What you need to have, what you need to have over there. And so basically he runs two sessions a day, three days a week, and it’s completely booked out. And so it’s 250 times 12 people. And that’s for the first half of the day. Wow.

Sharon Cline: I can’t imagine.

Bronson Kurtz : Imagine having a fleet of those. So you.

Sharon Cline: Could see yourself doing.

Bronson Kurtz : That. Well, because I like to travel. So how do I do? How do I combine my hobbies with a business?

Sharon Cline: But that’s the goal, right? That’s what I mean. I love the notion of that is something that you have a passion for already and you’re making money with it. That’s kind of what I’m doing with voiceover. I love that. So it’s like what? I can make money, right?

Bronson Kurtz : You know, that’s what I can win. That’s what happened with me in photography. And my drone work, like drones and photography, are a hobby to me, but I do so much of it that now I get hired to do a lot of it. So now it’s now the the paid work pays for my hobby, I guess. So taking that concept to other things that I enjoy doing, specifically traveling, I would like to travel. And so I also want to do the Airbnb route, but I don’t want to just do Airbnbs here at the beach. I want to do Airbnbs and cool, cool places, literally cold and cool places.

Sharon Cline: So what would you want people to contact you if they’re interested in photography?

Bronson Kurtz : So not not really.

Sharon Cline: Not really. You have enough work as that is?

Bronson Kurtz : Yes, I’m drowning. So basically my photography is a service that I do to support the community. So I do get hired. I’m not going to necessarily no to work. Usually it’s preexisting relationships or a lot of it comes from my IT clients because they know I do drone work and photography, so they just asked me to help them out and they’ll hire me to do work. Got you. But like, people will tag me on Facebook right now. Hey, they’re doing headshots. I’ll tag me. I’m like, No, I’m not doing headshots. So for me right now, it’s a it’s a it’s a mechanism to to support the community.

Sharon Cline: And you network that way.

Bronson Kurtz : I do. And sometimes when I don’t feel like talking, I can hide behind the camera when I’m feeling a little introverted, so.

Sharon Cline: Introverted.

Bronson Kurtz : And it can serve a useful tool. But that is the photography is a hobby and it’s like my give back to different events and places.

Sharon Cline: Well. So if you wanted people to contact you for it things, how can people get in touch with you?

Bronson Kurtz : Well, I’m very easy to find on social media. I imagine you’ll have all my my things linked in.

Sharon Cline: Yeah, I will. I have to have to do cyberstalking. I always do this with clients. I have to.

Bronson Kurtz : Or cyber.

Sharon Cline: I have to cyber talk to you a little bit so I can make sure I quote everything correctly for you. But yes. So I’ll I’ll make sure I have some information on the Business RadioX website. But you’re findable.

Bronson Kurtz : Obviously, I’m refundable and we’re on Google Maps or on Facebook, all all the social media ties to the same place and the new website. It’s going to be polar nike.com. It’s actually already up and running with a very small splash page. We’re still working out some of the legalities.

Sharon Cline: You just have to wait till December 21st.

Bronson Kurtz : Yes, apparently that’ll be I have an event at my office, but my office is too small to have everyone from Woodstock show up. So maybe I need an event planner.

Sharon Cline: Well, here at the innovation spot, you can find some a spot. Well, I’m so excited you came in. It was really wonderful to talk to you, and I was very nervous about it. So I appreciate that.

Bronson Kurtz : You. You’re still nervous?

Sharon Cline: No, I’m not. No, no. But it’s partly because you did the thing like you’re a doctor where you kind of made it understandable for me, a layperson who doesn’t have the knowledge you do. So I appreciate that.

Bronson Kurtz : Thank you. Well, thank you for inviting me. It was nice.

Sharon Cline: You’re welcome. Yeah. And thank you all for listening to fearless Formula on Business RadioX. And this is Sharon Cline reminding you that with knowledge and understanding, we can all have our own fearless formula. Have a great day.

Tagged With: Personalized Technology Services

Anna Yudina With The Toy Association

December 7, 2022 by Jacob Lapera

Anna Yudina
Association Leadership Radio
Anna Yudina With The Toy Association
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The Toy AssociationAnna YudinaAnna Yudina joined The Toy Association in February 2015 as the Director of Marketing Communications. Ms. Yudina is spearheading the Association’s Genius of Play™ initiative to raise awareness of play as a crucial part of child development and encourage families to make time for play in their daily lives. Since its launch in June 2015, The Genius of Play has reached millions of parents, caregivers and educators, providing research-based facts, expert advice, and a host of play activities through its website, social media channels, live events and various media.

Ms. Yudina has also been leading The Toy Association’s strategic STEAM initiative, which culminated in the development of the comprehensive “STEAM Toy Assessment Framework” and the launch of industry’s first official STEAM Toy Accreditation program.

Connect with Anna on LinkedIn.

What You’ll Learn In This Episode

  • About The Toy Association and the work they do to support learning through play
  • Holiday 2022 STEAM Toy Guide
  • STEAM Accreditation helping parents and anyone who shops for toys
  • The Toy Association’s Genius of Play initiative

This transcript is machine transcribed by Sonix.

TRANSCRIPT

Intro: We’re broadcasting live from the Business RadioX studios in Atlanta, Georgia. It’s time for Association Leadership Radio. Now, here’s your host.

Lee Kantor: Lee Kantor here, another episode of Association Leadership Radio. And this is going to be a fun one. Today on the show, we have Anna Yudina with the Toy Association. Welcome, Anna.

Anna Yudina: Hi Lee, thanks for having.

Lee Kantor: Me. I am so excited to learn about what you got going on. Tell us about the toy association, how you serve in folks.

Anna Yudina: Absolutely. The toy association is a not for profit trade association and we represent hundreds of companies all in the toy play and youth entertainment industry. So it is a fun industry, as you can imagine. Our members include toy manufacturers, retailers, licensors, inventors, designers. So pretty much anybody who is involved in creating and marketing toys and games for kids of all ages. That’s what we do.

Lee Kantor: Now, are your members. I would imagine there are some kind of enterprise level members, but are there also kind of that lone inventor or creator of a game or a toy?

Anna Yudina: So our members are companies. If a lone inventor or designer, they have their own company and a lot of them chew, they can absolutely become a member of the toy association. We have different levels of membership, so probably the best way to find out is just visit our website Toy association dot org and talk to our member services. I know that a lot of companies are members, but also a lot of solo entrepreneurs. It’s such an entrepreneurial industry. So while everybody knows Lego and Mattel and Hasbro and all of those big companies, the majority of our members are actually much, much smaller. And a lot of them, they they started their own company and then did their own game or came up with a really good idea.

Lee Kantor: Now, in your work, as I understand it, part of the mission is to support learning through play. Can you talk about how important play is to learning?

Anna Yudina: Absolutely. That is a huge part of our mission at the toy association, and we do that in many ways. But the major way in which we do that is our genius of play initiative. And the Toy Association started the genius of play in 2015. And so we have been doing that for for several years. It is consumer facing. So our audience is parents, caregivers and it’s also educators. And really the goal of the initiative is to support learning through play and all benefits of play and developmental benefits of play. So in the beginning, we started by working with a lot of experts in child development and education and disseminating important research that talks about the benefits of play, making sure parents are aware of all the wonderful things kids are learning to play. So that was in the beginning. And then over the years, we really saw the demand from families as well as educators for play based resources. So a lot of parents understand the benefits of play and definitely the educators too. But it’s what to do with the kids. How do I promote this learning through play? How do I foster social skills in my child’s play? So we provide tons of play of play ideas, ready to use activities. You can find it all on our website. The Genius of play dot org. And for educators, there are also a lot of needs for play based lessons, play based learning activities that they can show in the classroom or in the after school and the camp. Whatever is the educational setting, it can be formal or informal. So we have a special section for teachers as well on the website and we provide a lot of those resources. So those are the ways in which we help families making it easier for families to bring more play to to kids, to their lifestyle and also in schools making it easier for educators to teach kids through play.

Lee Kantor: Now, when you were doing this kind of research and seeing kind of the demand from parents and kids enjoying this kind of thing, was that something that the manufacturers were like, Wow, this is really something we should be leaning into? Did you see kind of an increase in the amount of creativity and maybe attention to including learning as part of the play that these toy manufacturers were doing?

Anna Yudina: Yeah, I definitely have seen that over the years. I worked in the toy industry before for a toy company, and then I came back, joined the toy association in 2015. So really have been watching that for a while. And I have to tell that, yes, the educational component connecting play to what kids are learning. That has been a growing trend over all of these years. And Steam toys, that is a good example of that. They stand for science, technology, engineering, arts and mathematics. The toys are educational in nature. They are supposed to teach kids exactly those subjects. They’re supposed to teach them about chemistry and other sciences and building and technology and things like that. But even apart from and that has been a growing trend, really, really taking taking a lot of a lot of space in product manufacturing, in toy manufacturers line, but also even separate and apart from steam toys, just connecting toys to emotional benefits, for instance, doll play and nurturing empathy, connecting play to physical and cognitive benefits to creativity. Definitely that has been happening.

Lee Kantor: As well as representation. You’ve seen a lot more of that as well.

Anna Yudina: Absolutely, yes. Diversity and inclusion and making sure that the toys that kids play with, they reflect the diversity of the world that we live in. And that, again, goes back to also what parents are looking for. A lot more parents are aware of the social issues and they want to teach kids about those social issues early on, diversity being one of them, diversity and inclusion. But there is also environment and sustainability is so toys that address that and teach kids should be respectful of nature, of animals, of the world that we live in. That has definitely been a growing trend as well.

Lee Kantor: Now, you mentioned steam. I know that your association releases a holiday toy guide for Steam related toys. Can you talk about that?

Anna Yudina: Yeah. So we actually did that for the first time this holiday season. We issued our holiday 2022 Steam Toy Guide and all of the toys that are featured in the Guide. They have been independently reviewed and accredited. So the toy association now has the STEAM accreditation program and we do it in partnership. Our accreditation partner is the good play guide. They have decades of experience in the toy evaluation space, so they are the ones who review and test and evaluate all the toys. So only toys that pass the accreditation were eligible for inclusion in our holiday guide. And beyond the accreditation, of course, we looked at toys that address a variety of ages. So there is a toy in the guide that’s good for kids as young as 18 months old or young. But there are also toys that are good for kids that are much older tweens, teens and pretty much any age group. So that was an important consideration. And also we look for toys that really cover the whole spectrum of steam. So it’s science, technology, it’s a lot of other disciplines. So we have a chemistry set, for example, but we also have a robot that kids can use to learn how to code. We have a lot of construction sets, but we even have a butterfly garden kind of toys. So really the variety of toys that address all the different areas of steam. That was an important consideration for putting together this holiday guide. And we also have a partnership with Amazon now. So in addition to the holiday guide which people can find at toy Association dot org, there is also a theme accredited toy store front right on Amazon and people can access it from Amazon’s toys and games page and that includes all of the products that have been accredited so far that are sold on Amazon. So if you’re looking for even larger selection of toys, steam toys specifically, that’s a good place to check out.

Lee Kantor: Yeah. And for those who aren’t aware, the importance of kids embracing steam when it comes to education is critical. I mean, that’s the future of education, of kids jobs later on. So if you can start building interest and desire and love of those kind of things early through toys, you can be putting your kid on the right path when it comes to a really important career. And in areas where they’re hungry for talent, I mean, the unemployment rate for steam jobs is probably zero right now because they’re so hungry for for people that have that kind. Degree in education.

Anna Yudina: Yeah, you’re absolutely right. And again, parents understand that. We did a survey with parents and we asked them what is the ideal age for a child to start exploring their future career? And you know what they told us? Five and one half. Five and a half. That was the average age. So that is a really young child. So what is the best way for kids of that age to explore a career or to explore anything? It is absolutely toys and play because that’s the language that these kids understand. That’s something that they can relate to. So toys and play absolutely are critical to sort of spark that early interest and help a child become interested and start forming that healthy relationship with science and math. So instead of like, oh, it’s complicated, oh, I’m afraid of math, or I have this fear or it’s abstract. I don’t really get it. I don’t know what it’s used for. Toys help kids relate those disciplines to the world around them and make them real for lack of a better world.

Lee Kantor: Right? And they can actually participate in it. It isn’t like theoretical or hypothetical where they have to imagine things. This is them actually touching things and and using things. So it comes alive. And some people learn better by doing things like that rather than just watching someone right on the on the on a whiteboard.

Anna Yudina: Right, Exactly. You learn by doing and being hands on and active involvement. Those are actually some of the criteria that are used in our toy assessment framework. So when we accredit toys or rather when the good play guide evaluates toys for accreditation, this is something that they evaluate. Does the toy promote that active hands on involvement in seeing?

Lee Kantor: Now, you mentioned earlier this genius of play initiative. I know that you were kind of a champion of that. Why was that so important to you?

Anna Yudina: To me personally, I as I mentioned, I worked in the toy industry before. So I come from this industry. I have this love for play and products and for our little customers. So it was great to come back to the industry in a different kind of role. But also I saw I saw a lot of potential and I saw a great need for an initiative like that. And back in 2015, things were a little bit different. That was pre-pandemic. So people were very, very busy as they are today. But I think pandemic just changed the lot and help those look a little bit differently at work life balance. But back in 2015, kids were just as busy as adults and they were going from one activity to the next. And families were placing a lot of emphasis on formal education, on tests, on studying for testing and studying for college, and mastering those skills that are taught in the classroom. And that’s all great, but it needs to be balanced with play. And play usually is less structured. It’s fun. It’s it’s learning. You’re learning things, but you’re learning them almost inadvertently. A lot of times you’re not even a child doesn’t know that they’re learning to play and they just look like they’re having so much fun. So there was a need to kind of like market play a little bit better and really connect those dots between play and learning and help parents understand that, that even though it may not look like they’re learning a whole lot, they actually are practicing important skills. So that initially attracted me to the genius of play and the toy association. And then, like I said, over the years, the initiative has evolved so much it has become more of a resource of free play ideas and downloadable activities and all the fun stuff that you can do with the kids or in the classroom as a teacher. So I would say that I have grown, continue to grow with the initiative and evolve, and that has always been interested in this.

Lee Kantor: Yeah, it’s funny. I think it’s just reminding people of their youth when there was much less structured play and people were went out to play and they were on their own and it was chaotic and they were learning on their own by doing and we went, the pendulum swung to the other side where everything was structured. You had a coach or a teacher and everything was very in in a box. And I think encouraging people to have this kind of unstructured play is critical and it reminds people of possibilities you can’t kind of plan out. So and there’s so much there for kids, and I think kids are hungry for that.

Anna Yudina: Absolutely. Yeah, kids. And I think a lot of adults are hungry for that, too. One of the trends that we see in the toy industry is a lot more adults are interested in toys, buying toys for themselves and pursuing all kinds of hobbies and activities that are playing basically.

Lee Kantor: Well, if somebody wants to learn more, what is the website? What are the coordinates to get the guide to? To learn more about the toy association, if you can remind us one more time.

Anna Yudina: Yeah, absolutely. So if you’re a parent, caregiver or educator, I would suggest you head over to the genius of play dot org. This is our consumer facing website. That’s where you can find all the resources that I mentioned. You can subscribe to our email list on the website. You can also, if you’re active on social media, you can find us on Instagram, on Facebook. It’s at Genius of Play. We also have a steam section on the genius of play dot org and you can see all the products that have been steam accredited so far in that section. But if you are looking to learn about the toy association as an organization and everything that we do, because obviously we do a lot more than just the genius of play and Steam accreditation, you can go to toy association dot org and that’s where you can also find out what our members are and how you can become a member if that’s something that’s of interest to you. So basically learn about everything Toy association does. Toy association dot org.

Lee Kantor: Well, thank you so much for sharing your story. You’re doing such important work and we appreciate you.

Anna Yudina: Thank you, Lee. It’s been a pleasure.

Lee Kantor: All right. This is Lee Kantor. We’ll see you all next time on Association Leadership Radio.

 

Tagged With: Anna Yudina, The Toy Association

Josh Bagby with Providence Insurance

December 7, 2022 by angishields

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Cherokee Business Radio
Josh Bagby with Providence Insurance
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Josh-Bagby-Providence-Insurance-bwJosh Bagby is a broker with Providence Insurance Advisors and owner of The Bagby Agency, Inc. He and his agency provide the ability to offer multiple insurance carriers to serve you and your family.

He is also the creator of Cherokee Connect, a collaborative Facebook Group to connect the residents of Cherokee County to local business and their community.

Connect with Josh on LinkedIn.

This transcript is machine transcribed by Sonix

TRANSCRIPT

Intro: Coming to you live from the Business RadioX studio in Woodstock, Georgia. This is fearless formula with Sharon Cline.

Sharon Cline: And welcome to a Fearless Formula Friday. This is Sharon Cline with Fearless Formula on Business RadioX, where we talk about the ups and downs in the business world and offer words of wisdom for business success. Today in the studio is a broker with Providence Insurance Advisors, but he’s also the founder or creator of the very popular Cherokee Connect Facebook group.

Josh Bagby: I don’t know what that is.

Sharon Cline: I know. Are you founder creator inside? This is Josh Bagby. Welcome to the show.

Josh Bagby: Appreciate you having me.

Sharon Cline: Do you call yourself a circus person?

Josh Bagby: Some days that’s what it feels like.

Sharon Cline: I was going to ask you a little bit about that. Like what? First of all, I just looked it up. 60 over 63,000 people are part of this group, Cherokee Connect.

Josh Bagby: In three years.

Sharon Cline: Three years. I was thinking it it started in 2000, 19, right before the pandemic.

Josh Bagby: And a presidential election year. That was that was a good decision on my part. Didn’t know about the pandemic, didn’t know about the election. I did know about the election. But that part was actually pretty smooth. But yeah, it was it was weird how the pandemic kind of brought the community together. I think that really did help the growth of it for sure. You had a lot of people that were at home and freaking out, to be honest, and they didn’t know who to ask or what to do. None of us did. And so it was kind of a I feel like it did kind of bond the group there early on to like we were all in it together and everything else and kind of figuring it out as we went.

Sharon Cline: So your main reason for starting it is because you had a lot of people moving into town and looking for people to help them with various things in this.

Josh Bagby: County, right? With insurance I would do they’d call me for home insurance and they’d be like, Man, hey, you know, I’m buying this house, but I hate the light fixtures. I need them swapped out. Who do you know? And hey, here’s my personal handyman or, Hey, you know, I need new tires.

Sharon Cline: Just randomly, people asking you because you’re you’re the insurance person, right?

Josh Bagby: Gotcha. Random. I grew up here for the most part, And so it was they and I would offer it up like, hey, if you need anything, let me know. Really let me know. I don’t mind giving it to you. And so I was like, okay, let’s just put our whole my whole network in a group. Facebook was kind of pushing groups at the time and I was like, Well, that makes sense. We’ll just ask somebody ask I’ll add them here, and they kind of introduce them to my network instead of copying them on an email to them or something like that. And by the end of that week it was 2500 people. And then by the end of the month it was 5000 and it just took off. So it was it feels fills a need and hopefully it still does. It has grown beyond what I ever thought it would be, but it is. There’s still a lot of people I get even the ball ground parades tonight and there’s people, Hey, I’m new to town. Where do you park? Where do you sit? You know, that kind of stuff. So it’s neat to kind of bring people along and kind of speed up how fast this place can feel like home to them. And it’s a beautiful community. It’s an awesome community, and they are very welcoming. And I mean, I’m not originally from here. I was nine years old when I moved here, so I’m pretty I’m from here now, but it welcomed me in and it’s still welcoming people in. So it’s fun to get to see that happen on a daily basis.

Sharon Cline: Do you feel like you can ever shut shut that down for yourself? Like are you always sort of on because it’s a 24 seven accessible, almost like PR thing?

Josh Bagby: Yes. I try not to look at it like that, but yeah, every morning when I wake up and I open my phone, I wonder what happened. You know, most of the time it’s pretty that we’ve never really had anything crazy happen overnight. But it it is a weird feeling at the, you know, when we get done with however long here, I’m going to look at my phone and see if anything blew up while we were talking.

Sharon Cline: What kind of things are you finding that blow up? Like, what are the main things?

Josh Bagby: Everything gets political. Random things that you would not think would get political, get political, and just trying to kind of not squash it. But, you know, things don’t always have to be political. That’s not the way things are meant. And you’ll get random, very benign posts that go crazy just because somebody decided to take it down a path that it was not intended to go. But that’s it. You can’t put your finger on any one thing because it’s so many random things that pop up.

Sharon Cline: Is anything have you sort of gotten an idea of what it’s what humans are like because of this? Do you know what I mean? Like the themes of people?

Josh Bagby: Yes. I just talk about the theme.

Sharon Cline: Good themes and maybe, you know, themes that are like the happiest.

Josh Bagby: There’s a lot of people that probably shouldn’t have a driver’s license.

Sharon Cline: If I’m seeing those posts, I hope they’re not about me.

Josh Bagby: You wonder. But I mean, they’re your friends and neighbors and they need help too. But it is you get some stuff where you’re like, Man, this is okay, I get it now. And there’s different strokes for different folks. And there’s a lot of that, too. It’s a very diverse group from all walks of life and all different. You got doctors and you got, you know, people that are struggling. And it’s just it’s it’s a great little cross section of and at that size, it’s it’s a very good cross-section of what our community looks like. So, yes, it is kind of fun to to joke about it. But there there is some crazy stuff every day.

Sharon Cline: But everywhere. Yes, I was on Nextdoor recently and was like, oh, my goodness, someone just talked about they talked about their trash cans or like a trash service. And it did become very political very fast. And I was like, I don’t want to see this. But then I did. Like I went back and looked.

Josh Bagby: Right, Yeah, you can’t look away.

Sharon Cline: I was like, How bad did it get? Oh, it got bad. Yeah.

Josh Bagby: Oh, and for every, every one of those posts that we have, like there will be this time of the year with it, I have noticed it’s kind of cyclical. Things get tight with people with money and they’re stressed because they’re having to visit their families and all that kind of thing. You know, it’s just a bunch of different stressors. And so it does get a little testy. And I did like an audit. Every now and then I’ll do an audit like, is this worth doing still? Like, does this make sense to keep doing? Is it more beneficial than it is harmful than anything? And every time I do it, it is like I’ll go through and I’ll look at 2030 posts just to see how it’s going. And there will be one that has has gone off the rails. I’m like that. That far outweighs what it is. And unfortunately the the back and forth and the tension of it is encouraged by the algorithm.

Sharon Cline: So really?

Josh Bagby: Oh, yeah, interesting.

Sharon Cline: I did not know that.

Josh Bagby: It has gotten better recently, but there for a while. Any kind of argument that was going on, it it would feed it and that’s crazy. Yeah, I wish it went true, but it’s it’s for sure.

Sharon Cline: Well, I’m kind of like trying to absorb. Well, you wouldn’t think that the notion of of drama would be something that everyone wants to see and you would want it to be furthered. It’s something like you said you would want to kind of squash, but how fascinating that that’s not even something you control.

Josh Bagby: It keeps you on Facebook looking at ads.

Sharon Cline: Uh, I’m sure I’ve been manipulated many times by that. Don’t even. I don’t even know it. I’m just like, oh, my.

Josh Bagby: Gosh, Like you said, you don’t want to look away. And that’s what it is. It keeps you.

Sharon Cline: There. Interesting. Well, has there been anything that’s just been the most surprising to you about sort of having started this this group?

Josh Bagby: I knew what kind of community we had.

Sharon Cline: I noticed, too, I looked a little bit well, I didn’t cyberstalking you too hard, but a little bit of history on you that you went to Cherokee High School. You’ve been in this county since, what, you were nine? I guess so. So essentially, you’ve been here and know very well this whole city. So you weren’t surprised by kind of what you were potentially getting into, I guess.

Josh Bagby: I’m the ever optimist. So like, I had really high hopes for it. And I still do. Like, it’s and again it again maybe I’m looking at it with rose colored glasses, but the majority of what goes on in there is is really cool. And but yeah, I knew it would do well and I knew what my personal network how they would treat people and how they would take care of people. And then I have been pleasantly surprised with how caring and encouraging the vast majority of the people in their.

Sharon Cline: And kind.

Josh Bagby: And they are. And I mean, some of the stuff in there. I mean, I’ll make you cry. Like there’s people that will screenshot it. One lady in particular, every time she makes sure that I see the good stuff because it’s oftentimes I just get brought in to handle the bad stuff and you don’t and the good stuff just passes and I’ll look and see. It was one a lady she thinks she donated a quilt that her that right that her great aunt it was all Goodwill’s casket. She thought she’d donate it to Goodwill. We got people that work at Goodwill tagged in there. We got people on the lookout like and there’s, you know, 2000 likes on it, you know, and it’s just like that. I didn’t even know it happened until I had 2000 likes and. The those like that. That’s what makes it worth it. And all the crazy lost dog posts, there’s dogs getting found. There was one guy called me one time. He was like, I didn’t even know my dog was out. I didn’t know my dog was missing. And I’m scrolling and I see my dog on Facebook and I go pick it up two miles down the road. I was like, This is crazy.

Sharon Cline: So I saw one about this woman who was walking in a park and she lost her wedding ring. And I swear the community, it came together. There were so many people out there looking for this ring. For her. It was so kind.

Josh Bagby: There was a dog that went missing and they had search parties, people coming from other states that they had put together in there. There’s a you know, there’s always car shows and fundraisers and stuff like that for and that that is what it’s for. You know, we try to let some people get upset when we decline stuff that’s critical of a business or critical of something. And it’s like, well, that’s not like there’s plenty of other avenues. Like you get a lot of negativity all over the place in your life and just let’s try our best to keep this as positive if we can. It’s not perfect, but you know, it’s worth trying.

Sharon Cline: Do you feel like you know so many people now or do you think people know you?

Josh Bagby: That’s a funny it’s a it’s kind of a running joke in my office because it’s it is kind of funny because, like, and before I’ve lived here long enough. Did I go to school with like you said, I went to six elementary, I went to Teasley Middle School and went to Cherokee, went off to college, came back, grew up going to church or playing ball. And so now in my brain’s not as sharp as it once was. And so I’m like, how do I know this person? Are they a client or, you know, like, how do I know them? And the other running joke is I will put my face on anything on a icebox, billboard or whatever I have come. I’ve stopped short of putting it on t shirts or something. But then, you know, who knows? But so like people, they’ll recognize me and they’ll recognize my name and my profile pictures on the Facebook group. It’s in my email signature, so they’ll recognize me before I ever recognize them. So until they tell me their name, I don’t know. Some people just won’t tell you their name. They get kind of shy talking to you. So yeah, there are I got I got paparazzi at a few times. Seriously, Once.

Sharon Cline: Was like at a.

Josh Bagby: Restaurant or last night. Yeah. What happened? This is so funny. Uh, I’ll leave the names and everything out, but there was a teen girl that I’ll show it to you because it cracked me up. And the.

Sharon Cline: Paparazzi.

Josh Bagby: The ladies in my office think it is just absolutely hilarious when this happens. Yeah, there I am In the back corner. Back there.

Sharon Cline: You’re just standing there.

Josh Bagby: Yeah. And so the mom, she texted it and sent it to her mom. And her mom and I have messaged on Facebook, she’s like, You’re going to think this is hilarious. And she sent it to me. So, yeah, I mean, that part is funny, but it you know, I don’t know why. Like, you try to I don’t want anybody to ever think I’m arrogant with it or that I think I am like a big deal because it’s not like it’s it I try to push all that back on the community like, oh, man, this thing is so great or whatever. I’m like, That’s not me. Like, it’s I hit the button to start the group and the community was going to find a way to come together regardless. And you just kind of had to be a little circumspect. You’re the kind of.

Sharon Cline: You’re the catalyst of it or an impetus for.

Josh Bagby: It. Oh, a catalyst. Just I hit the button, you know, like it just started and there it was.

Sharon Cline: So you’ve helped other counties, is that right, to create their own groups? What is that like to encourage or to teach someone or explain it?

Josh Bagby: It makes you thankful for where we’re at because there’s one in Hattiesburg, Mississippi, and he’s a great dude, very similar to who I am and everything. A lot of the same. Reasons for starting the group and Hattiesburg is just not the same as and Woodstock. So like the community doesn’t buy in. It’s not as engaged. It’s not as. Is loving for one. And now I’m not in that one a whole lot and it just kind of help him but it just doesn’t doesn’t feel the same. We had one that tried to start in kind of North Fulton and it just didn’t didn’t take off for whatever reason. Same kind of stuff. It just doesn’t I don’t know. That’s why I think Jerky Connect works, because it’s in Cherokee County for for whatever reason.

Sharon Cline: Oh, it makes me feel really proud of us.

Josh Bagby: Yeah. No, I mean, and I say it all the time and it feels. Like, I don’t know. I don’t want anybody to overthink it. I think it can sound fake when I say it, but it’s like it really is a special place. Well, if.

Sharon Cline: You do not compare it to other counties, you don’t know, you don’t.

Josh Bagby: Know you’re normal or if you’ve never lived anywhere else. And you know, I haven’t lived anywhere else very long. And I lived in Statesboro and my freshman year in Athens from there on. And that’s really it. But it’s not the same. And people that move here, like even you’ll see it like, man, I have never been in a community like this. And again, for all the negative and bad rap that we get, there’s so much good about this place.

Sharon Cline: It’s heartwarming.

Josh Bagby: It is.

Sharon Cline: You think about it. Well, actually, I love I love that you talk about kind of how you have this part of your life, Cherokee connect and that you feel like you’re out there a lot, but a lot of it has to do with your work. So they kind of are they’re not exactly married, but they have to do with each other.

Josh Bagby: I do.

Sharon Cline: Yeah. Right. So what’s great is that your work has allowed you to be able to get to know so many people and help so many people. So let’s talk about what you do as a broker at Providence Insurance.

Josh Bagby: So we, uh, I’m in year 13 of being an insurance agent. Had no intentions of being an insurance agent, and nobody ever wants to. I’m a washed up former athlete and that is an insurance is a great fallback career for when you don’t make the NFL and I was nowhere close so that’s I saw.

Sharon Cline: The I heard that you played for the Bulldogs.

Josh Bagby: I did you know it was a little it was.

Sharon Cline: Very you know, you played with Tim Tebow.

Josh Bagby: I played a game.

Sharon Cline: Against Tim Tebow.

Josh Bagby: Sorry, smoked button. But I spoke at a little elementary school one time and that came up. Did you ever play it in the kids wearing like a Gators jersey? I was like, Yeah, I play against Florida Gators. I was like, Yeah. He’s like, Do you shake hands with Tim Tebow? I was like, Yeah, actually I did after the game. And he comes up after he shook his hand, he’s like, I’m never watching this game. And I was like, I’m not that big a deal. He goes, No, but you should games with Tim Tebow. I was like, Cool, man. Go for it. He’s probably fifth grade, but how cute it was. But yeah the yeah. So got into insurance right out of college opened an agency had no business running a business at all.

Sharon Cline: So you know that something we talk about on the show all the time is how people don’t have everything planned out, all of the potential mistakes, anything that they just have a dream and they kind of figure it out almost backwards. Here’s what I want. So let me let me get go backwards to be able to get what I want, if that makes sense.

Josh Bagby: Yes. The I was just looking to make some money and well, and but but the timing of it. So I graduated from Georgia in May of 2009 and I was a finance major.

Sharon Cline: That was when.

Josh Bagby: I was planning on I was planning on getting into banking.

Sharon Cline: So as you say, that’s the time when the housing market was terrible.

Josh Bagby: It was terrible. There was one job per 75 college graduates. So that’s how I got into insurance, because it’s commission. And if you can sell, you can make money, if.

Sharon Cline: Not always need.

Josh Bagby: And oh well that’s well, people and I have realized that now and then kind of with the economy the way it appears to be going right now and people like man, you worried, I’m like, no, not really. Because I mean, you have to have it. And as long as we have a better price or better coverage or whatever, then we’re okay. But yes, I got into it. No business. The one thing that made me halfway decent at anything I’ve ever done in my life is a work ethic and just a just a grinder. I have never not once Little League any anything ever been the best athlete on the field ever. And it’s like, I’m probably not the best agent, but it’s like I’m going to try really hard and I’m going to put the work in. And most of the time, if you do that, you’re going to outlast the competition. And people like in sports, they’re not going to take, you know, they’re not going to cut you as long as you do it right and you take care of what you’re supposed to take care of. No, keep your warm bodies that halfway know.

Sharon Cline: What they do. Show up.

Josh Bagby: That’s it. You show up and you’re consistent and that’s and you can be trusted. And that’s what’s weird was when I did get to play at Georgia, you know, I asked my coach when I was leaving my running backs coach, I was like, why did you give me a chance? And he goes, I just I looked in your eyes. I knew I could trust you. I was like.

Sharon Cline: Well, that’s something you don’t forget.

Josh Bagby: No. The rest of your life. Yeah. I mean, actually, still, it’s been 15 years ago, and it still gives me chills. Um, I don’t know. I’ve never told anybody that, but it. It is. And so that kind of with this career, that’s the biggest thing. Like, if you can trust me with your assets and, and taking care of your family and all that kind of stuff, and then I’m going to work for you. And here we are just kind of marriage perfectly together. So and there’s a little competition aspect of it, even within our own office. So that kind of feeds that part.

Sharon Cline: That’s part of that sports, too, right?

Josh Bagby: Yeah. And it took me a long time for that to kick in. And now that I’m realized that my sports days are long behind me, I’m like, okay, this is the only way I’m ever going to compete going forward.

Sharon Cline: So do you have kids?

Josh Bagby: Yes. Yeah, I’ve got a five and a seven year old.

Sharon Cline: Is there like a boy? Does he want to play or if you have a son?

Josh Bagby: Yep. Seven year old boy. And he. Mhm. He does and he doesn’t and people like, Oh yeah, he’s in football. I’m like no I don’t know.

Sharon Cline: I wonder about that. You know when you have these dreams, like you said, it’s just kind of was on the back burner after a while. But wouldn’t it be reignited so easily, you know, if your child were in it.

Josh Bagby: I try not for I don’t want to be that guy that’s living through my kids like it’s I want him to do his own thing. And football’s great football opened a lot of doors for me. A lot. But his personality is a little bit different than mine. I’m a team sports kind of guy and he’s he seems to be more of like an individual sports kind of guy, which is fine. And maybe I was at six, seven years old. I have no idea. But from the outside looking in, that’s what it is. So like golf and tennis and stuff that he he is very critical of himself and very kind of his own own worst critic. And so that would probably lend better to something like that versus trying to take that out on a team now that my job is to coach him into being a team guy and not being critical of your teammates. So that’s my challenge going forward. But yeah, so he wants to do that. And my daughter is into dance and she’s she’s very laid back and it’s funny how polar opposite they are, but it’s it’s fun to I mean, they’re best friends and that’s why we had them close together. They’re 18 months apart. So it is it’s fun.

Sharon Cline: I appreciate that you kind of look at and you probably do this with every person that you meet with in your business to what what their strengths are, you know, and kind of play up to their strengths.

Josh Bagby: Well, and that I’m one of the people that I don’t think like yeah there’s some stuff that you’re bad at and but there’s a lot of stuff that you’re really good at. So let’s just use what you’re really good at and get better at that because that’s going to be what sets you apart. And then we can supplement what you’re not so good at because if you’re a D sales person or a D server, like you’re never going to be in a you can’t climb that far to take you your whole life and your personality is just not wired for that. So let’s highlight this. A If it’s a minus, let’s get to an A-plus and then let’s get your D to a C and hire somebody to help you or get a technology to help you a software. And so there’s there’s ways that piece together. We’re now the whole organization looks better. The whole team looks better because you’re you’re really good in these certain areas and then we’ll backfill it to to make you good at all the rest of it.

Sharon Cline: I love that because it really doesn’t put unrealistic expectations on anyone.

Josh Bagby: Well, and people enjoy what they’re good at. Like you want them to enjoy where they’re working. You want them to enjoy what they’re doing. So like, why would I make you like for me, when we got into CrossFit for a while, I hate burpees. Burpees to me are the worst thing.

Sharon Cline: You’re anything but. Yeah, no, they’re terrible.

Josh Bagby: Worst thing. And it’s like, yeah, you do some burpees get better. I’m like, You’re not. You know what I hate?

Sharon Cline: For me, I’m.

Josh Bagby: Really good at power cleans. I’m just going to get really good at power cleans and I’m gonna scrap burpees all together and only do them when I absolutely have to. Like, why would I force myself to do something I hate? Why would I force somebody at work to do something that they hate doing? They’re going to be passionate about what they’re good at, and that’s going to show to the client and liking stuff.

Sharon Cline: So interesting. Well, let’s talk a little bit about what you do with Providence Insurance Advisors. So it’s not just homeowner’s insurance and car insurance. It’s lots of other aspects. Correct.

Josh Bagby: So there’s a lot of layers to that. So we again, I’m not great at everything. I’m pretty good at Auto and Home Insurance because that’s what I kind of grew up on. The company I came from that was what our kind of bread and butter was, had some life insurance. So, you know, I know how to do live insurance. I’m good at it. Not great. So I have a higher life insurance specialist, happens to be my father in law. He’s been in insurance for 35 years now and we feed live insurance leads to him. Commercial insurance. It’s great. It’s where I kind of want my career to go.

Sharon Cline: I was going to ask you, like, what are your dreams for the future? So that’s where you would like to build it.

Josh Bagby: That’s where yeah, just like you said, you enjoy talking to business people like that. I enjoy that part of it too. It’s fun. I enjoyed team building and all that and kind of brand building and that you feel like you can kind of help people do that with their insurance. But so I hired a commercial specialist. I know enough about it to do it. Probably not going to be the greatest at it until I learn from somebody that’s been doing it. So she’s been doing it 20, 25 years now. At this point, I can learn from her and then by the time she’s ready to retire or whatever, then I’ll have figured it out by then and do that. Customer service piece of it. Pretty good at that. I enjoy taking care of people, so we’ve got that. But then you have people too. I have two customer service reps that are phenomenal at picking up the phone and loving on you on the phone. And then, you know, I’m like, what? Cherokee Connect, I’m putting out fires. And that’s that’s kind of what I’m doing now with The Office, which is, which is fine. That’s comes with the territory.

Sharon Cline: But yeah, I was thinking about this. So I did a story. I produced a story that involved the Cherokee, the Kent Police Department, and we talked about how what it’s like to to in like sort of interact with people under an extremely stressful situation. So normally they’re not just all calm and happy. It’s a ticket, it’s a it’s a domestic, it’s whatever. So it’s the same for you where you’re finding that you’re interacting with people under extremely stressful situations.

Josh Bagby: I wouldn’t call it extremely stressful most of the time, like even in a claim situation like it now, I have I had people call me right after an accident. Yes. You know, knock on wood, have yet to have a house fire in 13 years. But like that kind of thing, Nothing super major like we’re we’re the last. But you’re going to call 911 those people.

Sharon Cline: Are going to do. Got you. By that time you’re they’re ready to talk to you and kind.

Josh Bagby: Of I guess kind of chilled out a little bit. So now it’s just the just the random. Stuff that doesn’t flow the way that you would want it to. And so you just kind of figured out how to get it back on track and make it flow the way the way that it’s a good experience for everybody.

Sharon Cline: You reframe it for them.

Josh Bagby: You do, yeah. And explain it. And you know, a lot of the communication is key in so many things. And if you can just communicate it and you’re real and you don’t. Bs people and sugarcoat it. And you just kind of tell them like, Hey, look, yeah, no, that’s probably not a good idea. Or Yeah, hey, we screwed up. Like, you know what?

Sharon Cline: You admit those.

Josh Bagby: Things. Absolutely. And we’ll fix it. Like, if we screw up, 100% will admit it, fix it. Going down the road and the people. What’s crazy is that’s so rare, like you said, that, like, you will admit that that’s so rare that people cry if they appreciate you telling them that you screwed up.

Sharon Cline: But I feel like there is a BS meter people have.

Josh Bagby: They do.

Sharon Cline: Yeah. And I feel like if you don’t set that off, like if you are being genuine, I honestly think it comes across. Do you find that to be the case?

Josh Bagby: Oh yeah. People will read it. Yeah. Yeah, they.

Sharon Cline: Especially when you’re talking money and, you know, I don’t know, it’s so stressful. The whole thing of it is stressful, I think.

Josh Bagby: And it’s just do the right thing and it always comes back around. That’s one of the things the agency I was with before we had one carrier, and if it didn’t look right or I didn’t think we were the best fit for you, I send you on down the road, I’d give you a number for somebody else that had like a broker that has more options and then those people end up coming back to you, or they’ll refer you people that and you get more swings at being able to help those people. Like it’s just it always comes back around. And that’s kind of going back to the group. There are a lot of people in there. They’re giving free advice, you know, legal advice, a painting advice like just random stuff. And it always those are the ones that end up getting business out of the group are the ones that are encouraging and helpful and not just, you know, BS and you with sales stuff all the time.

Sharon Cline: So you’ve been in this industry 13 years, you said. So if you could go back to yourself 13 years ago, what would you have wanted to know before you got started?

Josh Bagby: You couldn’t have known it.

Sharon Cline: That’s a terrible answer, but probably the most real answer, actually.

Josh Bagby: I mean, I you know, I came out of school. I had taken in an insurance class. I had you know, you get your licenses, you go to school like the company school and all that. You know, I had a business degree and I was like, man, yeah, I can run a business.

Sharon Cline: You went to school for it.

Josh Bagby: You’re ready, right? Yeah. Like, here we go. And, you know, 22 years old and you have no clue how to run a business like none. And the age that really even matter. Like, if you haven’t ever done that before, there’s no way you know it until you do it. So and even on the insurance side, like, there was a lot of stuff that the company I was with was on Central Time. And so they closed an hour later. So I would stop answering the phone at five and I would blow them up with every question I could possibly do. So like, that’s the only way to learn it. My opinion is you just have to do it. You just have to take your reps and figure it out as you go. But now there’s nothing. I have no regrets on that at all. On how that whole thing went. It was drinking water out of a fire hose for six months and that’s it. I went back to school and got my MBA thinking I just needed it. And looking at that like, Man, you get an MBA in that first year of running a business. Like, that’s not that you have mastered business, but you, you know more than a lot of people that.

Sharon Cline: I think this is just so important, that notion that you do not have to have yourself completely set and ready in order to be able to follow a dream of.

Josh Bagby: Yours, you’re never going to be ready, ever. Like it’s like having kids. People want to wait to have kids until they’re financially stable or they think they have it all down it out. You will never be. It took me a long time to figure that out. I had my little plan in my head, my watching, like, well, you know, like, I think it was just go for it. Okay. Best decision we could ever make so that, yeah, you’re never going to be ready. If you have an idea, do your due diligence. Don’t get me wrong. Don’t just willy nilly go about it. But there’s a time where you will be. And having just launched this business a year and a half ago, the second agency in Providence. Yeah, I wasn’t ready for that. It drug out probably six months longer than it should have for me to launch it. And some of that was not my own doing, but and you just get it as ready as you possibly can and hit the ground and you’ll figure it out.

Sharon Cline: So you have some mentors you had mentioned. You’ve got someone that’s on the commercial side that’s kind of teaching you. So what? Who are some other mentors in your life?

Josh Bagby: My father One was a big one from the insurance standpoint. The you know, I had great parents and, you know, made me who I am and then off to college and come back. And then they moved back to Chattanooga to help my grandparents and everything and kind of on the family farm. And then my father in law was who got me into insurance and really coached me along like I would have left, probably would have gotten out a long time ago had it not been, you know, to kind of quell some frustration with what was going on. Like you think one way and then you would get the corporate side of why things work like that. And I think it’s made me better to do now when I’m talking to other carriers, like I understand what they’re looking for and I understand what we’re looking for in our frustrations. And it helps me convey that to my staff now. So like it’s he’s been huge in that aspect. Again, he was with an injured 34, 35, worked for the same company for 34 years and now he’s with us. So it is he’s he’s probably the biggest one. They lived down the street from us. We’ve got a ton in common and it’s my brother in law in him and my mother in law takes great care of us and everything. So it’s it’s a cool little. I married into a great family.

Sharon Cline: You’re lucky.

Josh Bagby: I am. Absolutely. That’s a blessing. Absolutely. It’s great to have built in babysitters down the street.

Sharon Cline: Yeah, you can go on date night down in some really great Woodstock restaurants.

Josh Bagby: That’s it. We live in downtown ball grounds. Oh, dear. We will do. We’ll walk up there, drop the kids at the in-laws and just keep walking up the main street. And it it’s a cool, cool town background. It’s a great.

Sharon Cline: Spot. It’s growing so.

Josh Bagby: Much. Yes. And I’m hoping it holds on to the small town USA vibe. And it’s done a good job of it so far. And. Yeah, I don’t. I don’t.

Sharon Cline: Know. I know. It’s interesting. It’s like I see so many things that are being graded, you know, for new subdivisions and things. And part of me is a little sad, but part of me knows this is normal and it’s the way it’s supposed to be. But it’s funny, I can’t quite make peace in my heart with growth, even though where I am, you know, needed to be built. So I can’t complain.

Josh Bagby: Right. And that’s another tricky connect things like people move here and they move here. They’re not from here and they’re here for like four or five years and they complain about the growth and it’s like, well, you know, people complained about you and you got here too. Like, it’s kind of it’s kind of cyclical hypocrite. I right it’s, you know, ball ground and even Woodstock Woodstock’s got a personality to it and that’s just what you want. You don’t want it to be a.

Sharon Cline: Big, big, big city.

Josh Bagby: Yeah, just too, too big. And there’s not enough. And I think going back to the business owner aspect, I think the business owners are what create that culture and knowing the people’s name, knowing the regulars names that come in there and you know, the coffee shop and ball me and they walk in and they know you and your chit chat and, and there’s a group of eight guys in the morning that are there every Friday morning, you know, like that. That kind of stuff’s what makes it what makes it tick.

Sharon Cline: So for your business, what do you do for sales and marketing? Like what do you how do you handle that? I’ve seen your face on a billboard. I just recently saw it and was like, Oh, I’m interviewing him.

Josh Bagby: What’s funny is. I don’t know. Something about that one billboard is it works. I’ve had billboards on 575 before, and they don’t do for me what that billboard does. Now, are there a lot of people calling me off that billboard? No, but I think it’s really yeah, I think it’s I’ve gotten some it says call or text Josh Bagby on there and I’ve gotten some funky texts.

Sharon Cline: Really?

Josh Bagby: I’ve got some funny voicemails, too. That’s a whole nother shout out to the Arlene. Oh, dear. Oh, my.

Sharon Cline: I. There’s a whole side of your life that I have not, like, asked you about yet.

Josh Bagby: Good Lord, to send you that one. That one. That was pretty fun. She’s. She’s kind of become a character in Cherokee Connect. She doesn’t even know it. So that’s. That’s pretty cool. But yeah, sales, marketing, part of it just kind of building a brand. I realized that the agency I was in before, nobody cared about that brand of insurance and it had no brand recognition locally for the most part. So what made it different was, was me, and that people knew me from just growing up and going to school and that kind of thing. So that was part of the brand. And then now, you know, kind of trying to brand providence off of that, trying to transfer kind of my personal brand and being able to spread that to my my people, my my staff to be able to use that brand. And then but all the while trying to build Providence a brand and a logo from nothing to to make it mean something and hopefully be something good in the community. You know, I look at Southeast restoration and their, you know, their logo and their brand like that’s recognizable, you know, what they stand for.

Josh Bagby: And so that’s kind of some of our colors are very similar to not like in kind of long shot Looper for the but like it’s a they do a really good job and they’re great people and that’s kind of that’s what we want to be known as. And they’re a you know, a good employer in the community and they they give back. And so that’s kind of piggybacking on what they kind of set the example. Benz You know, a few years older than me, Greg, I kind of took me in and I felt like he respected me even at 22, and he had no business, you know what I mean? Like, it’s just that’s just who he is and he’s a good dude. And so I want to be that guy going forward as kind of he. I don’t know. Not that we’re talking on the phone all the time, but like, he kind of kind of set an example that I could follow. So trying to do that in and be that for whatever the next business is that comes, you know, five, ten years down the road.

Sharon Cline: So we talk about that on the show a lot. People talk about how important it is to have the right people around you and that networking is huge and word of mouth is even more important than than having some billboard or even an ad on on Facebook. One of my friends was saying that there’s no need. Like they just talked to some people and it spreads maybe through Cherokee Connect. I’m not sure. But it’s nice to know that you don’t have to have a ginormous budget in order to get yourself out there.

Josh Bagby: Well, and that was where that was kind of the three. Demographics are the three kind of pillars stool, legs, whatever you want to call of chicken and egg. So it was a solid that the people needed handyman, whatever. So had them. I was like, okay, well we’ve got to get the handyman and all them and the electricians and the plumbers and all that. Got to get them in there and then the charities. Because we’ve got so many charities, we’ve got so many great people that don’t know how to plug in that. And the charities don’t have a sales budget or an advertising budget or whatever. So how can we get them all in one spot to be able to? So everybody benefits from it. And I think it has done a good job doing that so far. And there are like me giving a shout out to a business for that. It just kind of highlights it. But it’s the people that are shouting other businesses out, Hey, I saw there was one family traditions in town, like there’s a hard of hearing class at a preschool or kindergarten or something, and they gave them a taste test of Thanksgiving food the week before so that they could practice signing what they liked and what they didn’t.

Josh Bagby: How sweet. So like that, like that kind of connection is cool to see happening there. The but the word of mouth part of it matters and you don’t like are any businesses in Cherokee County going to be able to outspend Wal Mart or Google or Verizon or anything? Absolutely not. Like for me, can I outspend Geico? No. Like it’s just not even not even ever in my wildest dreams would I spend that kind of money on advertising. But we can hyper localize it if all your clients are here locally. Like this is really this is all you need to advertise to. You don’t need to waste money on people in Tennessee that a TV commercial may do or a radio type thing so we can hyper localize it. Make make what little ad dollars are spent. Go further and let your. Your own brand recognition and your own name. Carry weight to where? Hey, man, this is the best plumber I’ve ever seen in my life. Let’s tell other people about it. And so now that dude’s able to do more locally to support his family. And those people, the ones that do it locally like that, are the ones that are giving back and they’re the ones sponsoring and they’re the ones.

Sharon Cline: Plugged in to the plugged.

Josh Bagby: In. They’re the ones with the banners on the on the football field and in the basketball gym like that, that they’re putting money back in in there and their kids are here. Like, it’s it’s a cool thing to see.

Sharon Cline: You have like a win. It’s a win win for everyone.

Josh Bagby: For everybody.

Sharon Cline: I love that. So if you were to kind of look back at your career, are there things that you were I don’t know if afraid is the right word, but sort of like trepidatious about that. You no longer.

Josh Bagby: Are. No. I still don’t. And that’s not like a it’s a good answer.

Sharon Cline: It’s your truth. And I love it because it’s, you know, everybody has a different one. But I like that you are. You’re being honest like you.

Josh Bagby: But I it’s it’s not like I’m fearless and everything I do, like, it’s not that like, it’s just like a it’s not that I’m any better at it or that I overcame it. It’s like I just don’t focus on it. Like it’s I have found other ways to make up for what you don’t like doing or, you know. So yeah, that’s not that was way too short of an answer.

Sharon Cline: No, that was a good answer because it does vary for lots of people. And one of the themes that I find with business owners is that the notion of not giving up like the fear of I’m not going to do okay, I’m I won’t succeed. I don’t have everything figured out. I’m going to stop even before you get started. Like, that’s my story, you know what I mean? Like, everybody has those moments, so. But I like that you’re kind of you’re not letting that be a defining factor of yourself.

Josh Bagby: Yeah, and I wouldn’t call it a fear. Am I anxious? Yeah. Like, they’re always opening the phone every morning, but, like, that kind of thing. I use it as a motivator, you know? And how do you how do you function under stress? Like, stress just makes me work harder and longer and that kind of thing. So if you can figure out how to use it, if you’re scared of it, figure out how to use it to to motivate you. And I don’t think that happens overnight. I think it does Again, it’s a it’s a reps thing.

Sharon Cline: Practice, practice.

Josh Bagby: I mean, I gave my old agency up and I went from making a good living to zero in a month by choice, which is kind of stupid.

Sharon Cline: Well, not everybody can can do this, of course. Right. But the but you had some really good support.

Josh Bagby: Yeah, absolutely.

Sharon Cline: Which is what people talk about, as well as having the right people around you.

Josh Bagby: And I had to I had to trust that the community would support a new what I was doing. And that was a like they supported Cherokee connect for whatever reason. And I’m like, well I think if they support that, they’ll support this. And, you know, we had done insurance, had a track record of it. So, you know, it wasn’t a blind jump. But, you know, you’re first night, you’re you’re anxious going, man, I don’t have a paycheck coming this month unless I go make it.

Sharon Cline: Did you have to have did you feel like you had to have something to fall back on, like a contingency? Or did you just say, I’m just going to go for this?

Josh Bagby: Yeah. There was no plan B like it was a plan B, it was a burn the ships kind of it was going to work. I was going to make it work. Now, was I going to hit every goal that I set? You know, I had a pretty realistic idea that, yeah, maybe not. And would it be okay if we didn’t? That was going to be something we were going to have to cross when we got there. Yeah, it was.

Sharon Cline: It worked. And I think I think sometimes situations are it’s timing, too. Like, you know, where you had just the right setup for you to be able to have this moment of success. So there’s something you can’t make happen at the wrong time, you know, And that’s meant to.

Josh Bagby: Be that’s a that’s a spiritual thing for me. That’s where the name Providence comes from. It was like it was there is a calm about that. Like when you feel like you’re not doing it on your own and it’s not you doing it, it’s just kind of trust that somebody else has got you and it works out. And it’s amazing how often, like there’s no reason Cherokee Connect should be what it is. That’s there’s no and there’s got to be. And I constantly remind myself like this is not for me to sell insurance this is for those nonprofit for the church is for sponsoring kids at Christmas for like all like that’s what it’s for. And yeah, it helps it helps me sell insurance, but that’s a byproduct of it. But. I’m talking about Tim Tebow. Praying to win football games like, do you care? Do I think God cares who wins or loses a football game? Absolutely not. Tim Tebow used his platform to further. The kingdom and because he won football games. So I think in a roundabout way, yeah. Like, as long as he’s using it the right way, then its success will come with that. I don’t know. Do I think God cares the turkey is successful or Providence is successful? No, but if I use it to continue to be a version of a ministry and yeah, it’s worth doing. And I think we’ll we’ll stay on the right track.

Sharon Cline: You’re kind of you’re kind of mayor of Cherokee Connect. You’re kind of it does feel a little like slightly political, doesn’t it?

Josh Bagby: A little bit. Yeah, the politics thing comes up a lot.

Sharon Cline: But like, do people ever say to you, you should run for mayor of background or mayor? I don’t know, Woodstock or something?

Josh Bagby: Yeah, it comes up. Do they really? Yeah. Running. Yeah, And I don’t know. I’ve looked at it. I think that my kids are at ages. I think that I’m at an age that it probably doesn’t make sense. I think that there’s more. Um. We can move quicker and help fill needs faster with the group right now. Then you can in government with less red tape and with both sides and not it’s red or blue or it’s so it’s you can you can bring people together for that and they’re not going to shut you down because you’ve got a D or that kind of thing.

Sharon Cline: So I love that because it’s it’s, it’s not the notion, it’s using the power that you have, but in a way that includes everyone.

Josh Bagby: It’s inclusive is a weird word. Like, yeah, it’s not.

Sharon Cline: Wait, did I just throw a bad word? I don’t know why I said power. It kind of is. I guess the, the, the, the, the platform has power.

Josh Bagby: The, the platform about that. Yeah.

Sharon Cline: And sorry if I made it seem like.

Josh Bagby: No like it’s, it’s, it’s influence I guess. Or it’s, it’s the ability to bring to shed light on something just kind of bring a need to the forefront that people may not know about like the school lunch debt, stuff like that is huge. It’s crazy.

Sharon Cline: That, that you talk about it and you give people ways to help.

Josh Bagby: That’s right. Yeah. And more than happy to help. But we got to figure out a way to fix it. And so now that like, can we help it a couple of times. Yes. But like, there’s got to be there’s got to be something going on to help fix a greater need that I can’t do. It’ll take I don’t know if it takes a voters or if it does take a politician like I don’t have all those answers. But yeah, I mean yeah, I guess you could be the, the mayor of the group, but it’s not there’s no I don’t have a gavel in there when we’re not taking votes unless we’re polling on who your favorite chicken place is, which people do best Thanksgiving food. Right.

Sharon Cline: Well, Josh, I really appreciate you coming on to the show and kind of giving us a little insight into what it’s like to be you, you know, and your and your every day.

Josh Bagby: It’s fun. Most days.

Sharon Cline: Hopefully today is a fun day being here on Fearless One Minute. Wait. I did want to ask you if people wanted to get in touch with you, how can they do that?

Josh Bagby: You can find me on Facebook and job.

Sharon Cline: Yeah, Really? It’s good to know.

Josh Bagby: Yeah.

Sharon Cline: That’s probably the best. That’s generally speaking, that’s where a lot of people are finding. Even in our all the different interviews that I’ve done, people just say, Find me on Facebook. It’s easy, you know?

Josh Bagby: You know, I mean, if you Google it and you Google my name, Providence Insurance Advisors, it’ll come up. There’s, you know, my email and my phone number and Facebook messaged me, you can Facebook, Instagram message me. There’s like, there’s a lot of ways to get in my phone there.

Sharon Cline: Wow, you’re busy guy.

Josh Bagby: You it’s fun. I wouldn’t have it any other way.

Sharon Cline: Well, on that note, thank you all for listening to Fearless Formula on Business RadioX. And again, this is Sharon Cline reminding you with knowledge and understanding, we can all have our own fearless formula.

Josh Bagby: Thanks, Josh. Thanks for having me.

Sharon Cline: Bye bye.

Tagged With: Providence Insurance Advisors

Vipin Singh with Murphy Business Sales

December 6, 2022 by angishields

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Buy a Business Near Me
Vipin Singh with Murphy Business Sales
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Vipin-Singh-headshotVipin Singh is a Mergers and acquisitions professional working with small and medium-sized businesses. He owns a franchise of Murphy Business Sales in New Jersey.

Before this venture, he worked in the corporate world for 20+ years with large process-driven organizations like Visa, PwC, Morgan Stanley, General Motors, Merrill Lynch, Scholastic, Teleperformance, General Electric, and Hyatt.

He has incorporated the best practices utilized at these organizations in his business intermediary work. Vipin brings diverse experience supporting Financial Services, Sales & Marketing, Business Process Outsourcing, Manufacturing, and Public Accounting firms.

Vipin is an active member of the International Business Brokers Association (IBBA) and M&A Source. He has earned a Masters in Business Administration from Darden Business School at the University of Virginia, a Chartered Financial Analyst certified by the CFA Institute, and a Financial Risk Manager certified by the Global Association of Risk Professionals.

Connect with Vipin on LinkedIn, Facebook, Twitter and Instagram.

What You’ll Learn in This Episode

  • How Vipin decided to enter the world of small business M&A
  • About Murphy Business Sales
  • What Vipin tells clients with unreasonable price expectations
  • The kind of businesses buyers are eager to buy

This transcript is machine transcribed by Sonix

TRANSCRIPT

Intro: Broadcasting live from the Business RadioX studios in Atlanta, Georgia. It’s time for Buy a Business Near Me, brought to you by the Business Radio X Ambassador program, helping business brokers sell more local businesses. Now, here’s your host.

Stone Payton: Welcome to another exciting and informative edition of Buy a Business Near Me Stone Payton here with you. Please join me in welcoming to the broadcast with Murphy Business Sales Edison Office. Mr. Vipin Singh. How are you, man?

Vipin Singh: I Stone Very good. How are.

Stone Payton: You? I am doing well. Excited about this conversation. Got a ton of questions. I know we won’t get to them all, but I’d like to start if we could. If you would share with me and our listeners mission purpose. What are you and your team really out there trying to do for folks?

Vipin Singh: So our mission is to help business owners find the ideal retirement they are looking for. We seek excellence in transactions that we support. We are business brokers and we cover Main Street to lower middle market businesses. And we want to make sure that both the buyers and sellers have the best experience while working with us.

Stone Payton: So how did you get into this line of work, man? What’s the back story?

Vipin Singh: I used to be in the corporate world until last year, and then I was looking to buy a business, didn’t really see a lot of good information. Most of the brokers I spoke with, I couldn’t really figure out how they were presenting the information. Then I started looking at franchises thinking that they’ll be some more diligence and there’s a PhD that I could review. And in that process I found more for business sales and the interactions I had with the team that is based out of Clearwater, Florida, and the team in New Jersey. I love the setup. I love the process. I signed up by thought. This way I will also get to learn dealmaking and if in the future I like something for myself, I would be an investor. But right now I’m happy being a business broker, M&A advisor.

Stone Payton: So you mentioned Main Street. I’m particularly intrigued with what you feel like you you’ve learned in that arena and why the focus or at least part of your focus being on on Main Street.

Vipin Singh: So as most of your listeners probably know, Main Street drives the real American economy. 70% of US GDP is driven by small businesses or businesses, and then Main Street businesses are the local businesses that help local economies. We have been in this business of helping with buying and selling businesses since the early nineties, and most of the volume that comes through our marketing channels is Main Street businesses. We do go up to 20, 30, sometimes even more millions of dollars, but our average deal size is close to $1,000,000, and that’s pretty much what we see in the main street space.

Stone Payton: So let’s talk a little bit about not only deal size, but deal structure, because these things can be crafted in a in a number of different ways, Right.

Vipin Singh: That’s correct. So that’s a good question because it comes down to price and terms. And when you say deal structure, that’s the terms component. Sometimes business owners, both buyers and sellers, they kind of focus too much on the price and forget that there’s a whole separate area around deal structuring. And typically what we see is that buyer brings to the table, say, around 10 to 20% down payment. There might be some amount of seller financing that the seller is willing to take some of that debt on their own future balance sheet. And then there’s a bank that typically is an SBA lender, SBA being the Small Business Administration that guarantees the loan that a bank would underwrite. So most of our deals, we see that kind of a structure. But then there are also deals where the investor has enough capital so they are able to bring in their own sources of money. And then there would be other instances where the business is small and the buyer is able to buy it all cash. But I would say majority is done through an SBA loan and some seller financing and the buyer bringing in some down payment.

Stone Payton: Well, it still sounds like a lot of moving parts to me. And a really strong case for teaming up with someone that has the the background, the expertise, the experience to help you navigate that that terrain. When you are working with first time buyers or sellers, do you run into, I’ll call them myths, misconceptions, preconceived notions, assumptions that you kind of have to educate them and help them really understand what this world really entails?

Vipin Singh: Yes. Especially on the main street side, as unless someone has bought a business or sold a business. It is a brand new world. And there is what we call asymmetry of information. So whoever is selling the business has all the information that a buyer would like to see, and the buyer has to essentially dig into that data and get that information out. So we act as intermediaries and we help kind of bridge the gap where in the beginning, when we are engaging with the seller, we educate them as to what the process would look like, what a buyer would ask for, how they should approach the conversation. And then on the other side with buyers, we tell them that what a seller would seek from a transaction, what kind of a buyer the seller is looking for. And it’s not just about the buyer bringing money to the table. Sometimes sellers are looking for that individual who would take care of their employees, who take care of their company in the future. One of the reasons they are trying to sell the business and not shut it down is because they want to preserve that legacy that they have built over several decades of their life. And it’s in a lot of cases, 80 to 90% of their net worth. So they want to protect it. They want to hand it to someone who will be a good custodian of that asset that they have created. And that’s the kind of education we are providing to the buyers and also the sellers in the beginning.

Stone Payton: Now, as I understand it, one of the really important steps or processes on the seller side is this business of of valuation, valuing the business. Can you speak a little bit to to that process?

Vipin Singh: Absolutely. So that’s where we start the discussion as valuation is key for any business, not very dissimilar to commercial real estate. We look at earnings that a business has and then we look at how similar businesses in that same industry, same sector, perhaps in a similar geography have sold for. And then it’s essentially based on multiples. So it could be, say, a business is generating $100,000 in earnings and we see that other businesses, similar sized businesses, have sold for two X earnings. So it will be 200,000 will be the value placed on that business. That’s at a very high level. These multiples change as the businesses grow. We do see larger businesses sell for sometimes four or five, six times their earnings. And the reason for that is because larger businesses tend to have teams in place. The investors are looking at themselves as more in a governance role versus being an operator for smaller businesses. They are mostly owner operator businesses and the buyer is essentially looking to run that business once they acquire. So they tend to pay a little bit less in terms of the multiples on that business.

Stone Payton: I think I already know the answer to this question, but I’m going to ask it anyway. Do you find sometimes that the seller just feels like the value of their business is well beyond what’s what’s, you know, to be practical in the marketplace?

Vipin Singh: A lot of times. So the there are different ways of approaching it. One, the valuation aspect that we just spoke about and we are happy for them to take that valuation and ask others for a second opinion if they want to. But we are generally coming from a source of knowledge and information that the seller typically won’t find other data points. But obviously there’s there’s an aspect of they want a certain number from the sale of the business. And in those situations our recommendation is to grow the business to a certain size. So the earnings are going to be able to get that price that they are looking for and terms and then we can reengage in the discussion. In fact, one of the businesses that I have currently listed and has attracted a lot of buyer interest is one of those where when I initially spoke with the owner, she was looking for a certain price. I recommended that price will not be acceptable to the market. She held back for a few months. She made sure that she made those changes, grew the business a little bit, and then came back. And this time her earnings were looking better, her price was more reasonable. And we listed and we got lots of buyers. So it’s a matter of patience in some instances. Sometimes we also recommend that if the seller is looking for a price higher than what would be acceptable, they might have to be flexible with their terms so the buyer might not pay them as much upfront in the form of downpayment and loan. They would maybe ask for an earnout or a future payment contingent upon the business returning a certain level of revenue and profitability. So the sellers have to be willing to accept those terms if they’re not as flexible on the price as we would recommend.

Stone Payton: Well, this raises what I suspect is a very important topic, and I’d like to dive into it a little bit, and that’s timing. Well, for example, my business partner and I, we run a pretty successful media company where we don’t want to do anything next year or even the year after. But but sooner is better than later as far as connecting with someone like you and kind of getting our ducks in a row and planning for the the result that we want, right.

Vipin Singh: Those are the ideal customers for us. And we do offer a service which is exit planning, and that is the service where we provide guidance to owners who are not looking to sell immediately but would like to sell a few years down the line and we would tell them how they can position their business for success. It comes down to keeping in mind what a buyer would be looking for when the business is for sale. So one of the key issues we run into is some of the smaller businesses, their financials or the bookkeeping is not in place as the buyer would like it to be. The other thing is a lot of business owners are working in their business versus working on their business. So a buyer typically would want to buy a business that they could own but not have to operate, as I was saying earlier. So building a team that can be a team that the new owner can inherit is an important factor. And just making sure that you’re not tied to a few customers. Customer concentration can be a big challenge. Some buyers would not be comfortable having 50% of their business coming from one or two customers. So diversifying customer base, supplier base, or all of those things that we recommend business should focus on.

Stone Payton: So now that you’ve been at this for a while, what are you finding the most rewarding man? What’s the most fun about it for you?

Vipin Singh: I would say most fun is that I get to talk to business owners, I get to learn their life story. I get to see what made them passionate about the business they are in. Even if we talk about a very small business, these are businesses that have funded their kids education. They have built a huge amount of net worth through these businesses and it’s just inspiring to see how they have done that. As like I said, my initial journey started with trying to buy a business of my own. So I’m respectful of what a business owner does, how they are able to deal with some of the volatility. They deal with good economies, bad economies, employee issues, inflation, and they are still being successful running huge part of the US economy and all over the world, all over the world. So I just enjoy that process of engaging with business owners from different industries, learning about them and in the process helping them.

Stone Payton: So there’s this activity, there’s this experience, and I’m operating under the impression, you know, structured process with some discipline and rigor to it. And in terms of you helping me prepare and then ultimately sell my business, how does the the whole sales and marketing thing work for for you personally? Like how do you attract the new prospective clients?

Vipin Singh: Most of our clients come through referrals, so it’s a very heavy word of mouth kind of a business because it requires a lot of trust. We are essentially getting into the details of a business owners biggest asset and we are asking for tax returns. We are asking for confidential documents. The business owner has to trust us that we will help them sell their business confidentially. Their employees should not find out until it’s very close to changing hands. Their customers should not find out. As in a lot of cases, they could switch to another service provider. Their vendors and suppliers should not find out. So confidentiality is a big requirement in terms of business sales and a huge difference from real estate sales. And in terms of our marketing, we make sure that when we are closing a transaction, we are sharing that with our network. We do our local networking with networking groups like B’nai to Chambers of Commerce. We participate in discussions with other business and industry associations. We are networking with CPAs, attorneys. So anyone who would be working closely with a business owner would be a great referral partner for us.

Stone Payton: So have you had the benefit of one or more mentors to to help you in this business along the way?

Vipin Singh: Yeah, that’s one of the reasons I joined Murphy versus trying to do this on my own as I had some background, I have MBA, etc. that I could have potentially started doing this without joining a franchise. But the reason I joined the franchise was because I was looking for that mentorship. And there are individuals in New Jersey and rest of the country with the Murphy platform who are helping me, and we meet regularly, we discuss our issues. We have forums where we can ask questions from each other, and that’s the benefit of doing it with a bigger team versus going solo.

Stone Payton: Yeah, I’ll bet. And like in my example of of Lee and I, having a successful media company approaching you, even if you personally may not have had specific experience, I’ll bet somebody in that Murphy system has done something. You’ve got precedent for probably virtually any type of deal, don’t you, that you can rely on?

Vipin Singh: Exactly. So we have closed close to $3 billion in total deal volume. Just in New Jersey, we have more than 100 businesses that we have listed. We are close to $50 Million in total value just in New Jersey. So, you know, that’s one of the questions I used to get or I still get. Every broker gets is have you sold a business like mine? And for someone who is doing this on their own and hasn’t experienced that specific industry, it would be hard to say yes or I was working in that space. But we have so many deals in our database that we have closed or we are working on that. We can always pull up examples that are similar to another business. There would always be a new kind of an industry, a new niche that we haven’t yet explored, but we can show something that comes very close to that business.

Stone Payton: What a tremendous asset to be able to lean on that to genuinely serve your your clients. Okay, before we wrap, let’s leave our listeners, potential buyers and sellers alike with a couple of pro tips and things to be thinking about, some things to be doing, not doing reading. Let’s leave them with a couple of action items on some of these topics.

Vipin Singh: So for people who are looking to sell their business, I would recommend that they should definitely reach out to their local network and ask for people who they trust or they can trust. As like you said, this conversation needs time and you need to know the people you’re working with and you need to work with people. As typically, especially for larger companies, buyers have advisors that they are working with. So you need to have some advisors on your side as well. And you need good accounting advice, you need good legal advice, you need good business brokerage or M&A advice that folks like myself provide. And it takes time to prepare. As I was mentioning, you need to have your books in order. You need to have a team in place. So all of that takes time. So starting early is a great idea. And then for buyers, I would say look for opportunities that align with your experience and also your financial capacity. As a lot of times we see buyers come to us with an interest in a business, but they don’t have a lot of experience that would make them successful. So we don’t always dissuade them for not looking at that opportunity, but we feel that it’s always a good thing to have that experience. Banks look for that experience. If you are going to an SBA lender looking for money, they would look at your resume. They would like to see how your experience fits with that industry or that acquisition you’re trying to make and keep an open mind. Because like I was saying earlier, sellers are not just looking for the best price. They are looking for good terms. They are looking for someone who will take care of their business. So build that rapport with sellers, with brokers, with other advisors that a buyer would work with because eventually it is a team sport and a lot of stakeholders are involved in the eventual buying and selling of a business.

Stone Payton: Great advice, man. All right. What is the best way for our listeners to get connected with you and learn more?

Vipin Singh: So best would be my email. It’s v dot sing assigned at Murphy business dot com. Murphy is mrp ph vi business us i n s dot com or I’m on LinkedIn and Twitter as well best as my email. V dot singh at Murphy business dot com.

Stone Payton: Well, Vipin, it has been an absolute delight having you on the show, man. Thanks for hanging out with us and sharing your your knowledge. This has been very helpful. And keep up the good work, man.

Vipin Singh: Thank you. I appreciate the opportunity. And this was great.

Stone Payton: My pleasure, man. All right. Until next time, this is Stone Payton for our guest today, Vipin Singh with Murphy Business Sales, Edison Office, and everyone here at the Business RadioX family saying we’ll see you again on Buy a Business near me.

 

Tagged With: Murphy Business Sales

Blake Patton With Tech Square Ventures and Engage

December 5, 2022 by Jacob Lapera

Blake Patton
Atlanta Business Radio
Blake Patton With Tech Square Ventures and Engage
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TechSquareVenturesBlake PattonBlake Patton is the founder and Managing General Partner of Tech Square Ventures and Engage where he leads investments in enterprise software, marketplace, and platform technology companies. Under his leadership, the firm has invested in over 90 early-stage companies. He currently represents Tech Square Ventures as a director or observer on the boards of Pointivo (Chairman), Saleo, Toolpath, Fortify, Yesler, Speedscale, Slip Robotics, and PreTel Health (Chairman).

Prior to founding Tech Square Ventures, Blake was General Manager of the Advanced Technology Development Center (ATDC) at Georgia Tech – named by Forbes as one of the “Top 12 Incubators Changing the World”. Prior to leading ATDC, he served as President & COO of Interactive Advisory Software and EVP of iXL, an internet services company that he joined through the acquisition of Swan Media and was part of the executive team that grew the company from startup to over $400 million in annualized revenue and an IPO. He started his career as an Associate at SEI Corporation.

He is an active leader in the technology community, serving on the boards of Engage, Georgia Advanced Technology Ventures (GATV), and High Tech Ministries (Treasurer). He also serves on the advisory boards of ATDC and Georgia Tech’s Cowan-Turner Center for Servant Leadership and is a former Chairman of Venture Atlanta, former Chairman of the Center for American Entrepreneurship, a Georgia Research Alliance Industry Fellow, and a member of the selection committee for the NC State Chancellor’s Innovation Fund. Blake is a part-time Professor of the Practice at Georgia Tech’s Scheller College of Business where he teaches Entrepreneurial Finance.

He earned a Bachelor of Industrial and Systems Engineering degree from Georgia Tech, where he was captain of the swim team. He was inducted into the Georgia Tech College of Engineering’s Council of Outstanding Young Engineering Alumni, is a former Georgia Tech Alumni Association Trustee, and previously served on the Georgia Tech Advisory Board.

Connect with Blake on LinkedIn.

What You’ll Learn In This Episode

  • About Tech Square Ventures and Engage
  • Key to Engage’s success
  • Current market conditions impact venture capital in Atlanta and in the Southeast
  • Helping startups beyond just capital
  • Product-market fit

This transcript is machine transcribed by Sonix

TRANSCRIPT

Intro: Broadcasting live from the Business RadioX studios in Atlanta, Georgia. It’s time for Atlanta Business Radio, brought to you by on pay. Atlanta’s new standard in payroll. Now, here’s your host.

Lee Kantor: Lee Kantor here another episode of Atlanta Business Radio. And this is going to be a good one. But before we get started, it’s important to recognize our sponsor on pay. Without them, we couldn’t be sharing these important stories. Today on Atlanta Business Radio, we have Blake Patton with Tech Square Ventures and Engage. Welcome, Blake.

Blake Patton: Thanks for having me.

Lee Kantor: So excited to get caught up with what’s going on at Tech Square Ventures and Engage. So let us know what you are up to.

Blake Patton: Yeah. So. Well, first, it’s great to be with you, and thanks for inviting me on today. As you know, we’re an early stage venture firm based here in Atlanta. We back enterprise and marketplace technology companies. We’re one of the more active firms here in the Southeast. We’ve invested in over 90 companies, 90 startups since we launched the firm. And we have our early stage fund. And we are also the venture firm behind Engage, which is an innovative corporate innovation and startup go to market program that we partnered with Georgia Tech and 14 large corporations to put together. And it’s I guess what’s what’s going on is the same as same as always, right? We are excited to be working with the best and brightest entrepreneurs here in Georgia and outside. About 70% of our companies are based in the Southeast. The 30% come from all over. And it’s just our privilege to work with amazing founders and and the really cool innovations they’re bringing to market.

Lee Kantor: Now, how have you seen the Atlanta startup community evolve over the years since you’ve since you got started? It’s been a hot minute for you since you’ve been involved in this world.

Blake Patton: Yeah, you know, I’ve gotten to watch this market evolve from multiple perspectives. I spent most of my career as an entrepreneur with some of that here in Atlanta. And then around about a decade ago, I was fortunate to be asked to be the interim head of ATC, the startup incubator down at Georgia Tech. And it was during that time that I really recognized sort of this momentum building in the southeast and farther back than that. Right? We’ve had amazing entrepreneurial success here. I got to see that during the dotcom days when I was like, so but I really saw this sort of critical mass starting to come together during my time down at ATC based here in Technology Square, I would look out the window and see the kind of collaboration between the corporates and the corporate innovation centers opening here and the the researchers and of course, the entrepreneurs. And it sort of reminded me of my time when I was in Boston, I had an office in Kendall Square and saw similar dynamics. It was more life sciences than but really saw this momentum building. And that’s that was the genesis of why I jumped in and started a tech square Ventures. I kept hearing from the entrepreneurs that they know about lack of access to capital in the region and sort of saw that as a need and opportunity. And so fast forward for what we’ve seen over this past decade, and I think critical mass is the right, right word. We finally had this base of experienced entrepreneurs from prior successes coming together.

Blake Patton: We’ve all worked with each other for years, enough angel and seed capital to support more and more of that activity, enough entrepreneurs to build those management teams. And it’s really about connecting the ecosystem. So when you look at our firm and what we’ve done, there’s really sort of two things that that we’ve tried to build around. First was this recognition that what entrepreneurs need more than capital is access to markets and customers. So they need that connectivity. And then second, we realized the best way to do that and build that ecosystem here, and that’s really was the power behind Engage. And we can talk more about how that came together. But the vision there was connecting these these large corporates with the innovation that was impacting their ecosystem, connecting them with each other so they could gain cross corporate learning and, and helping the ecosystem grow. So out of that, we get all the market insights from listening to those companies, essentially the customers of what would be our the startups we invest in. And we get to apply that into the insights that we invest in. We get to use that to help better diligence and then obviously to help the entrepreneurs. So on the engage side, we celebrated our fifth anniversary this year. Super excited about that. We’ve had over 120 contracts between those big companies and the startups since we launched Engage. And so I think the short answer to what’s going on in Atlanta is just a lot of momentum, and that’s really happening because we’re connecting our ecosystem.

Lee Kantor: Now, if you were to look back, you know, decades ago and you would see the in the investment kind of community here, it was primarily like real estate developer driven. And at some point, like you said, probably around ten years ago, there was this evolution to more startups. Angel type investment happening. Why do you think that was? Was it the fact that so many there had been some exits and the people decided to stay here and reinvest in the community? Is it because of the diversity of the economy that there are so many different little clusters or industries or niches here that allowed that kind of collaboration and less kind of cutthroat? If there was one industry and there was only one kind of major player, would be maybe you wouldn’t have this kind of collaborative environment that we have today.

Blake Patton: Yeah. Look, I think it’s a mix of a couple of things. I sometimes joke and say all of us com kids are now in their fifties and forties and fifties and, and so sort of that stage in the career. But, but one I think it is I think for sure what you said I think that the way a healthy startup ecosystem works as when they’re startup success that creates not only the future entrepreneurs and managers to build the next set of startups, but it also creates wealth. And those people are more comfortable investing and supporting that ecosystem. I think hopefully in Atlanta we’ve moved past this idea of it being giving back and that it’s actually just a smart thing to do and it’s a rewarding thing to do, I think. Second is this past decade, obviously, for lots of macroeconomic reasons, alternative investments became very attractive. And to your point, historically in Atlanta, that has meant real estate. But the need for both institutions and high net worth individuals to put more more to work in alternative assets was good timing for all the activity that happened to be building in Atlanta. And then third is we had a lot of visible successes over the last decade. This those exits that we talked about earlier, where people made money and dozens of experienced entrepreneurs and managers came out of people outside the region also noticed that.

Blake Patton: And we’re when you think about investing in startups, this activity that has generally been associated with the valley and then the coast and the New England starts started to. Brought out people realizing these large successes were coming from all over the country. And if you think about having coverage there, this is an area that most of the prior investments weren’t weren’t covering. So there was more interest in allocating capital and managers that were taking advantage of the opportunities in those regions. So I think a lot came to a lot of things happened and came. Came together that fueled all that and the then. You know, I think there were things that probably longer than this call even, you know, a lot of the what we now call late stage venture capital, you know. 20 years ago was was was really private equity or public markets, companies just staying private longer. So lots and lots of capital that had to be put to work in these private companies at later stages drew more awareness to the asset class from those capital allocators. They started to notice and pay attention to where those opportunities were being funded. Um, upstream from them and that attractive capital.

Blake Patton: So, look, I think there’s just so much going on here and a lot, lot came together and the last thing I’ll say is I think the. Each ecosystem has its own strengths, and I think Atlanta really finally started playing to his strengths. And from a timing perspective, happened to coincide with when, you know, ten, 15 years ago, large companies started to look outside their four walls at innovation. They recognize, you know, 50, 60 years ago, the average lifespan of a company on the S&P 500 was something like 40 or 50 years. Now it’s like 17 or 20. So they recognized the pace of disruption was happening faster and and started to look at innovation outside their four walls. Started out. You heard the phrase open innovation from consulting firms. And it’s just grown to be sort of de facto instead of just being large tech companies thinking about it at all. Companies became tech companies and start to think about innovation outside their four walls. So in Atlanta, we’ve been able to take advantage of that and use that to connect all of those different players. And once you start to connect an ecosystem, that’s how you get the flywheel turning. And I think that’s really what you’ve seen in the past decade here.

Lee Kantor: And I think you’re talking about engages work. Can you talk a little bit about maybe the early stages of Engage when you were having those initial conversations with these enterprise level companies and kind of pairing them with startups and working together, you know, on projects and maybe beta testing things and seeing if there are fits, Were those conversations easy or hard, and what are they like today?

Blake Patton: Yeah. So. Well, first, it’s probably helpful to share a little bit about the genesis of Engage. The CEO of INVESCO, Marty Flanagan, and Bud Peterson, the president of Georgia Tech, had some conversations with different business leaders that were asking that question and what what could be done. And I think we’re wise enough to recognize that it’s about connecting the ecosystem. It’s not just about is there enough money here? And they reached out to me and the three of us started brainstorming what what would bring what would bring that connectivity to the region. And that’s ultimately what became engaged. And so. You know, we did what any good startup would do. We kind of hit the road and did customer discovery. In our case, it was about talking to the CEOs of these large enterprises, large companies, mostly based here in Atlanta. And the. Overwhelmingly positive reception. We we had I think we had 11 initial CEOs we talked to and wound up getting, Yes. Yeses from ten of them. And what we heard from them was really three things pretty consistently. They were looking for access to the innovation that was mattered to their industry. So things that were happening at the edge of their industry, how do they connect with the right startups? How do they get a lens into what was going on? Second, they cared a lot about cross corporate learning. They wanted to connect their leaders and they wanted them to.

Blake Patton: They wanted to see how other industries were applying these new technologies, right? How are they leveraging them and seeing how they can apply that in their industries? And then third, they recognized and cared about, recognize the need and cared about Atlanta and the Southeast being a leading tech hub. It mattered for them as well. If they were going to track the talent they wanted, they needed this region to elevate. So so there was so from the very top level, there was a lot of support. And so we what we did is we put together this really unique collaboration. We asked them to invest in the fund. We asked the CEOs of those companies to serve on a board, and then we ask each of those companies to assign call a quarterback or advisory board members, but kind of a senior innovation person that understood the corporate corporations, strategic and innovation kind of mandates and goals, and could also help us navigate and find the right people in those companies to find the right business units. And we started to work with them through a partnership with Georgia Tech to understand their strategic focus areas. And we would and we developed working groups and looked at areas where they had common interests, things like supply chain logistics, AI, data analytics, future work, sustainability, topics like that. And we would take those insights we got and go start sourcing startups that were solving those problems that they cared about.

Blake Patton: And so in the course of doing that, you know, you’re navigating through these companies, you’re connecting hundreds and now thousands of executives from across these companies and. And really kind of closing that closing that gap and that that startups have always had is, you know, how do I get how do I get to sell and partner with these large companies? And then also helping start at the large companies figure out, you know, these are the startups that are working on the problems you’re solving and helping coach them on. How do they engage with these startups successfully. And so I think the what what engage I sometimes. But only half jokingly tell people it’s really a big pickup basketball game that just gets all the right people together. And when you get the right people together, that’s how innovation happens. And so it has not been hard. Quite the opposite, I think. I think fast forwarding today, five years later, I think our biggest challenge is actually that we’ve their expectations are higher now than they were five years ago. And so if we have any challenge, it’s not their level of interest. It’s it’s in keeping up with their appetite for innovation and for us to continue to help build that tool that helps them do that.

Lee Kantor: Now, how do you kind of manage the expectations of both sides? You know, from one side you have the entrepreneur that you know is dreaming of, you know, the dog, dreaming of catching the car and then catching the car. You know, it sounds good in their head, but when you’re actually working with a large company, you have to be able to kind of scale to their desired outcome. And then you have the large company who maybe isn’t used to, you know, a failure rate of startups that politically might not be good for their career, you know, to betting on a horse that may not make it.

Blake Patton: Yeah, that’s a great, great question. The right question, the. So I think with the Engage program. You know, we’ve cracked the code a little bit. So from the beginning, the corporate our corporate partners are actively involved in helping us select the companies that will go through the accelerator program. So they have they have they’re not meeting the startups for the first time after we’ve already brought them through the program. And so they’re part of a selection process that leads to us choosing 5 to 8 companies twice a year that go through a cohort, 10 to 12 week cohort experience. And during that cohort experience, we do a couple of things. We work with the startup to refine their enterprise, go to market and then coach them through it. And we’re also working with the corporates to identify which of the startups might be relevant to them. And then facilitating these one on one conversations and our team sits in those meetings kind of two or three meetings deep with the corporates and helps identify potential target areas. And I think both sides, one of the beauties of the Engage program on the corporate side. But part of what it’s done is it’s given those executives inside the company some degree of air cover to take a risk that might be harder to do with something outside the Engage program. They know they’re committed to it. They trust us as a partner. And so the business unit leaders and business unit heads facilitated by their quarterbacks and their innovation leaders in their company can maybe take risks that would be harder to take outside of engage.

Blake Patton: And then also, we’re helping them identify appropriate pilots. We’re sharing best practices. That we know about Georgia Tech is helping. And then we’re also there also sharing those best practices with each other. So we. We identify appropriate scale pilots to help mitigate that risk. You talked about, hey, maybe you don’t roll this out to all your customers on day one. Maybe we design a pilot that’s more manageable. And then the startup side, same thing there are. We’re helping them to understand why those sales cycles are different. What does enterprise sales look like? And. And coached them through that and delivery. And so they’re getting all sorts of valuable feedback, even in just the nose. And I think that’s the difference, is we are bringing those startups and those corporate executives together. And I always remind people we in the startup community, sometimes we get in this habit of saying, Oh, these are big, slow companies, or they don’t get innovation. And that couldn’t be farther from the case. These companies are leaders in their industries because they have the smartest people in the world at what they do working for them. And these people are amazing mentors for us and for the startups. And and to your point, right, they don’t necessarily have the muscle memory.

Blake Patton: They have all sorts of things that matter for a big company. If you’re a very large company, you’re very process oriented, process driven, which can be the enemy of innovation. But when you create a program like Engage, where everyone builds relationship and a trust with each other and you can you have those those engagements sort of prescheduled like we do with our accelerator program, everyone shows up, it’s game day, gets the right feedback, and we work with both the corporates and the startups. On Where does it make sense to spend your time and energy? And it’s been very successful. I think I mentioned earlier we’ve had over 120 contracts between those companies and startups. So it’s the magic is less than you think. It’s about creating a set of activities that are valuable, so valuable for everyone that they’ll participate. And then when they participate, they build those relationships and trust. They see how each other are doing it. And, and you sort of have this. Patience and the Sherpa of the Engage program to work through it. And we see that with the startups we invest in out of our early stage fund, too. Some of them have gone through the Engage program, some of them not. But as they mature, they go through that learning as well, and we’re able to help coach them through that. We’re able to help make introductions and connections and leverage those same learnings and insights.

Lee Kantor: But I think that the secret sauce to this is the is the engaged program engaging the being that intermediary is what allows these things to happen at a speed that they wouldn’t happen at all, maybe never if there wasn’t engage in the middle of the interaction.

Blake Patton: Yeah, no doubt about it. And then to take that one step further, it’s the commitment and vision of those executives. These are leading companies Chick-Fil-A, Coca-Cola, Cox, Delta, Georgia-Pacific, Georgia Power, Goldman Sachs, Home Depot, Honeywell, ICE Inspire, Invesco, UPS, Well, Star. So these those logos are all great and those names are all great. But if you pause and think about it, it’s also those are leaders in airline communications, energy, health care, financial services. It’s the it’s the breadth of expertise that they bring. And so their vision and commitment to this and it’s really about building those those relationships and that connectivity. So that’s that’s why I come back to it’s the pickup basketball game in the middle of it all that empowers that empowers it all. And I think what. Uh, part of the magic of Engage is, you know, hundreds were really now over over a couple thousand of corporate executives and startup leaders that don’t know each other now know each other. And we’ve had when we first launched Engage, I would sort of joke with the corporate executives that we’ll know it’s working when one of their executives quits to start a startup. And we’ve had startups incubated inside these big companies that we spun out with the help of Engage and a company like Clovelly that was incubated and developed an idea and conceived of it Southern Company. And then through Engage, we helped them nurture that into down a path. And as it became clear, it was a good opportunity. You know, our our tech square early stage fund provided the seed capital for that, and we helped put together the management team and built that into a stand alone startup that’s now doing very well. So you’re starting to see what a connected ecosystem looks like. And I think Engage has played a huge role in helping accelerate that kind of connectivity. And Atlanta that’s benefiting not just engage, but really the region and all the participants, right?

Lee Kantor: It’s helping the corporates, it’s helping the startups, it’s helping the entire community. And you might equate it to a pickup game, a basketball game, but engages the court, the ball, the ref and the coaches on each team. I mean, there are key player as part of that equation.

Blake Patton: Yeah, for sure.

Lee Kantor: So now are you seeing because you have your finger on the pulse of a lot of the new new technology that’s happening? Is there any areas right now in this area of the country of the world that is most exciting for you as you look forward to 2023?

Blake Patton: Yeah. You know, at Dexter Ventures, I think because of all this activity we’re doing that we’ve just talked about through the engage partnerships, we really follow, we call it a market led investment approach and market led insights, investment approach. And so a lot of times the themes that we get interested in are things that we’re seeing through the lens of these market leaders, and we’re hearing from them firsthand what they’re seeing and why. That’s why that’s unique, is it gives you the hardest part to figure out about what are emerging areas isn’t necessarily what are the hot or emerging or new areas, what’s changing the world. The hardest thing to figure out is the timing. The example I use with my wife is none of us are sitting around wondering if autonomous vehicles are part of our future. But it’s harder to pick. It’s harder to predict the timing and what applications will adopt it first. And so some areas that we see for sure, obviously artificial, broadly artificial intelligence and machine learning, data analytics, that that is a driver of lots of things. If the Internet boom was really about connecting first millions and then billions of people and then mobile phones and now the past decade devices connecting millions and billions of devices. Now, now we’re to the stage of we’re just all these opportunities that are that didn’t exist ten years ago because of these advancements and in AI and not just the data analytics, but actually all the technologies that had to exist first for us to have access to that data.

Blake Patton: So so the influence of that will be huge in the coming decade. We’re super excited about logistics and supply chain. That was a harder, harder thing to explain to people before COVID. I think the last two years, lots of people understand why logistics and supply chain is a big opportunity now. Certainly, sustainability in energy is producing lots of necessary innovations. So those are those are some of the bigger areas that we’re excited and focused on, along with the things that we’ve always been good at and our strengths here in the region broadly, kind of infrastructure and automation, cloud SAS tools and then customer experience and vertical platforms. A lot of what we’ve seen, a lot of successes you’ve seen here in the past decade where. It was about bringing these picks and shovels that enable the things we just talked about. And then there’s very deep vertical applications of those. What how do you apply that to financial services or how do you apply that to supply chain? And what are the types of companies that come out of that? So those are some of the things that we’re excited about and focused on. And and you kind of see that reflected in our portfolio. You see that reflected in the early stage companies that we’re investing in out of our early stage fund. And you see that in the companies that are being selected for the Engage program as well.

Lee Kantor: Now, I know this isn’t your area of expertise necessarily, but it’s an area that I think that impacts any time you talk about this level of disruption and change. How would you advise a politician or somebody that is a leader in government right now to, you know, partially stay out of the way to let these things kind of blossom and bloom in the way that they can get some traction, but also be recognized at some level of regulation is going to be needed at some point. But you don’t want to be too premature. You’re seeing some regulation happen, you know, way late. And maybe they start regulating a group that isn’t even relevant anymore by the time it gets to the politician in Washington. Any advice for political leaders on how to manage this level of change and the speed at which it’s happening?

Blake Patton: Yeah, a huge topic. What’s interesting is you phrased this out of the way. I don’t think it’s even that simple. If you think about what makes what drives innovation, right, ideas and people and capital and a lot of times the things that the government can do actually is just sort of remove some of the pebbles and the dam that have built up sort of some of the unintended consequences and regulations, you know, things, things where making it, you know, for sure. Right. Things like immigration are a big deal. Sometimes when we get in debates about things like capital gains tax, it’s it’s easy to have these examples of these big giant firms benefiting from it. And we forget, right, that that’s a driver behind the math, behind venture capital and things like that. So I think some of it’s just awareness and saying, okay, what do we what can we do to to do that? And, you know, look, in the past decade, the government has actually been pretty good at that. It’s the point where people are asking questions like you’re asking, hey, should should they have stepped in and regulated crypto earlier or whatever? But I think it’s policies around access to capital. There’s a lot of complexity.

Blake Patton: And and the venture landscape that I think was designed to protect people during a different time period doesn’t make a lot of sense that some of the people that work for our startups somebody that. You know, it’s probably more qualified than 99.9% of the people to make a decision whether or not to invest in a startup. Can’t because they’re not accredited yet. That same employee can go to Vegas and take a spin at the roulette. We also there’s all sorts of things, and I think it’s more I think it’s more about removing pedals than adding new regulations. But anything that affects talent, capital formation, those are all important policy decisions. And I think what politicians can do is, is think about in the broader context of things they’re doing. Are there unintended consequences for early stage companies and for that access to capital? And then in their whatever their particular domain is, whether it’s local. Our national economic development has always kind of bent. Economic development is maturing as well, right? Economic development was about recruiting things that aren’t here to come here. And I think Atlanta, we’re really blessed to have Metro Chamber here and Atlantic City for progress and a lot of economic development organizations that I think are pretty forward thinking and get it that innovation is about building, building locally.

Blake Patton: It’s about building the conditions locally that will support and foster that. And so it’s about empowering what’s already here and building on that. It’s not something you can depend on picking up and moving here from somewhere else. So lots of lots of things on that front. But look, new, new advances, you know, everything, blockchain, crypto. Yeah. Know you see the consequences of of some some of that lack of regulation. But I don’t think anybody should be critical. I think I think that I think that we’d rather err on the side of letting that innovation grow. And obviously maybe there should be a little more oversight in some of those areas, but you don’t want to stop it from spreading. And and the real promise that the blockchain and tokenization has may not may not look like the Internet was a great, great example of that. If we went to the same thing in the in the nineties right with there was a lot of question of should it be regulated more differently? And had it been, we certainly wouldn’t be sitting where we are today with, with some of these innovation categories.

Lee Kantor: Right. I agree. I think I.

Blake Patton: Would encourage them to think about unintended consequences of what they do and how they can help facilitate and support their the local activity. It’s just a giant flywheel. And if that ecosystem gets built and that ecosystem has local support, local capital, local talent, all of those things, it will flourish and to whatever degree policy decisions can help with that. That’s that’s what that’s what will foster innovation.

Lee Kantor: Right. I agree. I think you have to get comfortable with some level of chaos and just let it play out a little. Let the market tell you what’s going to be here tomorrow. Not some politician that’s picking winners.

Blake Patton: Yeah, I like to I like to remind people that. You know, in 2010, kind of sort of the peak of the pain after the great financial crisis. I read somewhere San Jose, California, and Austin, Texas, had the lowest unemployment rates. And I don’t think that’s an accident. I think it’s because they had local thriving innovation ecosystems that were continuing to fuel that growth.

Lee Kantor: Well, Blake, thank you so much for sharing your story today. If somebody wants to connect with you, learn more about Tech Square Ventures are engaged. What’s the coordinates, websites, things like that.

Blake Patton: Yeah so tech square ventures dot com and engage VC. So either of those websites will get you get you to us if you’re an early stage company looking to raise capital. That’s what our early stage fund does that’s the tech square ventures dot com. And if you’re interested in the Engage program for startups, that’s the engaged VC and you can reach out to anybody on the team. All of our email links are on our team page and we would love to talk to you.

Lee Kantor: Well, Blake, thank you again for sharing your story. You’re doing important work and we appreciate you.

Blake Patton: Well, thanks for having me, Lee. And and thanks for giving us a chance to share it.

Lee Kantor: All right. This is Lee Kantor. We’ll see you next time on Atlanta Business Radio.

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Tagged With: Blake Patton, Blake Patton With Tech Square Ventures and Engage

Ryan Weaks With Lynchburg Regional Business Alliance

December 5, 2022 by Jacob Lapera

Ryan Weaks
Association Leadership Radio
Ryan Weaks With Lynchburg Regional Business Alliance
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LRBARyan WeaksRyan Weaks was born and raised in North Carolina but moved to Lynchburg, Virginia in 2014. Ryan is a seasoned marketer and communicator with over seven years of experience working for nonprofits, athletics, nuclear energy, and in the chamber of commerce industry.

Ryan currently serves as the Director of Marketing & Communications for the Lynchburg Regional Business Alliance, a combined chamber of commerce and economic development organization operating since 1883. In this role, Ryan plans strategy for all areas of marketing and communications for the Alliance, from podcasting to PR and social media to graphic design, and much more.

In 2022, he was recognized by his chamber of commerce colleagues across the country as a 40 Under 40 professional by the Association of Chamber of Commerce Executives (ACCE).

He is also an Eagle Scout with a passion for the outdoors and gardening and was recently nominated as the 2023 President for the Lynchburg chapter of the International Association of Business Communicators.

Ryan is married to his beautiful wife, Kirsten, and together they do their best to wrangle their golden retriever puppy, Ruby.

Connect with Ryan on LinkedIn and follow Lynchburg Regional Business Alliance on Facebook and Twitter.

What You’ll Learn In This Episode

  • Celebrating 140th year in 2023
  • Strategies for celebrating milestones.
  • The focus of Lynchburg Regional Business Alliance
  • Chamber novice to chamber expert
  • Marketing project management
  • Key industries for Lynchburg

This transcript is machine transcribed by Sonix.

TRANSCRIPT

Intro: We’re broadcasting live from the Business RadioX studios in Atlanta, Georgia. It’s time for Association Leadership Radio. Now, here’s your host.

Lee Kantor: Lee Kantor here another episode of Association Leadership Radio and this is going to be a good one. Today on the show we have Ryan Weaks with Lynchburg Regional Business Alliance. Welcome, Ryan.

Ryan Weaks: Thanks, Lee. It’s great to be here today.

Lee Kantor: I am so excited to learn what you’re up to. Tell us about the Lynchburg Regional Business Alliance. How are you serving folks?

Ryan Weaks: So we are a combined economic development and Chamber of commerce here in central Virginia. We have about 800 members at the moment, and we are doing a lot of different things. We work primarily with small businesses. About 80% of our members are small businesses, but also larger corporations, nonprofits, individuals. So a lot of a lot of different people, a lot of different organizations.

Lee Kantor: Now, how do you see kind of your role in being that, I guess maybe a common thread for all those disparate constituencies because they each have their own agenda and their own goals, But in some ways you’re kind of a glue that holds them all together and maybe helps them in ways that they couldn’t even anticipate.

Ryan Weaks: Yeah, I think I think our primary role is to help them tell their story, really. You know, we have all these different points of view coming in, all these different businesses of different size and tactics and everything in between. But really, we’re here to act kind of as their concierge or their storyteller to help them get from where they are to where they want to be, to connect them with fellow business owners and fellow people in the same field, stuff like that, just to elevate them and then help them to share their story with the world, too.

Lee Kantor: Now, how did you all handle kind of coming out of the pandemic when there was a period of time when there wasn’t a lot of face to face interaction and now there’s more of that happening? How was that for you guys? Were you able to navigate that in a virtual world and now coming out a bit more face to face?

Ryan Weaks: Yeah, we we took the tactic of going pretty much virtual. We have events. They all went virtual pretty much everything. We went to virtual, but we try to do more timely things rather than large events throughout the year. So we would host webinars on a particular topic of interest for the community. For example, we did one on inflation recently. Since that’s been such a huge topic and having things virtual helps you get things I would say done faster. So you know those timely things, you can get those up and running within a day or two, whereas a big event, you can’t necessarily do that. So we did that and we also set up a couple of sort of like focus groups. We would take an industry that might be suffering during the pandemic, for example, restaurants. So we would gather a couple of leaders from around the community, have them come to the same virtual room and talk through the issues that they’re going through and hopefully, hopefully find a few solutions. So that worked pretty well for our community as well.

Lee Kantor: Now, speaking about your community, your organization’s been around for a minute, huh? And you’re having a big birthday.

Ryan Weaks: Yes. Yes. We’ve been around since 1883. Can you believe it? So next year, 2023 is our 140th year, and we’re really excited to launch a huge campaign celebration commemorating that milestone. So we’re working on that right now, making a lot of plans and I’m very excited about it.

Lee Kantor: Now, do you have any advice for maybe a person that’s new to belonging to a chamber? How would you recommend they get the most out of a chamber membership and really wring out the most value? Because I think a lot of people out there that have enjoyed a chamber or maybe joined in weren’t thrilled with the results. They might have kind of I don’t want to say the wrong expectations, but maybe an incorrect expectation of what happens. Like this isn’t something you just join and then business comes your way. You’ve got to kind of earn it.

Ryan Weaks: Yeah, I’d say there’s a couple different ways, depending on what the person’s looking to get out of it. But number one, I would connect with the. Your key person, your key connection in the association or chamber. Always stay connected with them, make sure that they are on the same wavelength as you. Because if you’re looking to get recommendations out of this, or if you’re looking to find new business connections, you need to let that person know so that they can help you get those things. Secondly, if you’re looking for kind of engagement events is where you need to be or sponsorships is where you need to be, You need to be able to tell your story either in person or through some kind of visual or audio or something like that. And then third, I think it’s really important for someone who’s new to the chamber to increase their involvement from a leadership perspective. So just being a member is great, but you can get so much more out of being a part of a chamber or another association by leaning in. Maybe, maybe you join a committee. Maybe you help plan a project or volunteer your time for for something or other. And doing that really helps you get way more involved than just being at an event as a normal member or staying connected through a newsletter or something like that.

Lee Kantor: Yeah, that’s one of my kind of hacks. I tell a young person, if you want to accelerate your career, get involved in the chamber, but just don’t join. But just get start taking leadership roles and volunteering for things and being visible to people that might be your next boss down the road.

Ryan Weaks: Exactly, yeah.

Lee Kantor: Now, are you finding that the business community in today’s kind of chaotic world is embracing chambers and business associations more that they’re kind of not just saying, okay, only the highest level people will get a membership, but let’s let’s let more people in the firm be members. Maybe we’ll pay for it, maybe we’ll encourage it. But there’s a value in having more and more of your team as part of the chamber and getting involved in all those things you mentioned.

Ryan Weaks: Sure, definitely. So for for our model, if a business becomes a member, then all their employees are automatically members as well. So we have some companies that have, you know, 1000 employees. All those employees are automatically become a member as well. So that helps us to. Share more in the community and be out there. And they also the business also gets to take advantage of a bunch of our benefits as well. Over the course of this year, we’ve seen a huge growth in membership numbers and I think that’s because coming out of the pandemic, the businesses and people are looking to get back involved. And there’s more. More personal style of things rather than tuning in to a virtual talk or something like that. So I think a lot of businesses out there are seeing the value of associations right now. And I would recommend if for other associations to consider opening your membership to all employees of a business.

Lee Kantor: Yeah, I agree. I believe in casting that wide net. It just there’s no reason to create kind of a scarcity mentality when it comes to something like this, because the value of the entire network just increases by having more people involved.

Ryan Weaks: Absolutely. I think that as we keep going this year, I know the economy is kind of a big issue right now for a lot of people looking to join an association or a chamber. But I think once we clear that hump, we’re going to keep seeing this this growth in expansion and people looking to get involved.

Lee Kantor: Now, what’s your back story? Have you always been involved in association work?

Ryan Weaks: No, I am fairly new. I’ve been at the chamber now three years. But before that, I worked with a couple of non-profits. I worked in athletics marketing. I also worked for a nuclear energy firm for a short minute, all kind of communications and marketing. But my journey to joining a chamber was actually doing an internship with a leadership program, so I got to see kind of how that works and how our leadership program connects with the same work that the Chamber is doing in the community, creating leaders in local businesses. So from there, that’s how I got involved now, and it’s been great for me. I really enjoyed the work and being able to connect and talk with people from a lot of different backgrounds and businesses, nonprofits, everything across the board. So I really enjoy it. I love marketing, communicating, so it’s great.

Lee Kantor: Now, you mentioned storytelling is important in your mission and helping others tell their story. Can you share a story maybe where a member, you know, maybe kind of came into the alliance and maybe didn’t have the most high expectations, but were optimistic, and then maybe you can share how they were able to benefit being part of the alliance.

Ryan Weaks: Sure I can.

Lee Kantor: You don’t have to name the name of the company. Don’t name the name of the company, but just tell maybe their challenge and how being part of the alliance was able to help them kind of accelerate their growth.

Ryan Weaks: Sure. Well, we had a member come in. He was a former former employee for Google, and he had this idea of setting up a business that helps other businesses kind of set up their cloud network, moving things from from paper and digital to a centralized cloud kind of thing. So he had that idea. He had that experience coming from working at Google, but it was just him and he wanted to found this company. So he actually joined the chamber. We got to connect with him and we actually have office space for lease here. So you’ve got to take advantage of that and lease out that space. So he was figuring out where his business was going to go, where he was going to pull a couple of employees and join him in the work. And from there, he got to take advantage of actually having an office right here at the chamber and being able to pull people in, taking advantage of those opportunities to tell his story. So in the events that we had, he was already there ready to connect. And he grew his business from just himself to five, ten people. And now he’s actually at over 150 employees here. It’s crazy. And it’s only been. Three, four years now since he started. And they have their own building now, not here. But it’s it’s been a real blessing to have him come in and then see the growth that he’s been able to have with a little bit of our help.

Lee Kantor: Well, the impact is real. I mean, when you talk about those kind of success stories, not only is that great for that person, his family, his community, but I mean, he’s now impacting, like you said, over a hundred other families out there with their and their communities like it just kind of the multiplier effect is real. And the work you’re doing is important.

Ryan Weaks: Yeah. And he actually set up this business. It’s it’s for profit. But all the profit goes to two different charities. One is for supporting kids in the community, making sure they have good homes and food. And the other is for athletics. So he’s a big football fan, so he gets kids to come in so that they spend time in a controlled environment and interested in sports, getting good coaches, stuff like that. And then actually there’s a third one for specifically helping them kids going out of high school to help find jobs. So it’s really interesting. He’s pulled that in his business success and is giving back to the community through it. It’s really cool.

Lee Kantor: Yeah, it’s super important and it’s a great story to share. Thank you for sharing that.

Ryan Weaks: Yeah, you’re welcome.

Lee Kantor: Now what do you need more of? How can we help you?

Ryan Weaks: Well, I think right now a lot of us are looking for ways to do more work with less, and that’s with time and energy. So I need advice on how to not have burnout, things like that.

Lee Kantor: In terms of you’re talking about burnout for your team or your volunteers. I would imagine, you know, with the hiring situation we’re having now, it must be just as difficult to get and keep volunteers.

Ryan Weaks: Yeah, it’s across the board. Staff. Staff are burnout from working so hard over COVID and volunteers are burnout from either being virtual for too long or too many events, too many commitments. And of course the holidays are always busy. It really is kind of across the board.

Lee Kantor: Well, if somebody wants to learn more about the alliance or connect with you or somebody on your team, what’s a website?

Ryan Weaks: Yeah. Our website is Lynchburg Region dot org. And we also have one specifically for economic development. That’s it’s yes Lynchburg region dot org.

Lee Kantor: And that’s Lynchburg l y and see HBCU r g region reg iwn dot org. Right?

Ryan Weaks: That’s right.

Lee Kantor: Well, Ryan, thank you so much for sharing your story today. You’re still doing such important work and we appreciate you.

Ryan Weaks: Thanks, Lee. I really appreciate coming on.

Lee Kantor: All right. This is Lee Kantor. We’ll see you next time on Association Leadership Radio.

Tagged With: Lynchburg Regional Business Alliance, Ryan Weaks

Camille Miller With The Natural Life Business Partnership

December 2, 2022 by Jacob Lapera

NaturalLifeBusinessPartnership
Association Leadership Radio
Camille Miller With The Natural Life Business Partnership
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CamilleMillerCamille L. Miller, MBA, Ph.D. ABD is the Founder & Chief Visionary of The Natural Life Business Partnership, a global professional organization and business incubator for soul-aligned entrepreneurs who are ready to awaken their financial and spiritual potential. She is the host of the weekly podcast Six-Figure Souls: Doing Good and Making Money®, which highlights soul-aligned business owners who crushed the six-figure ceiling and still feel in alignment with the Universe and their purpose.

She recently released her debut book, The Ultimate Guide to Creating Your Soul-Aligned Business which hit Amazon Bestseller status in six categories including Starting a Business, and ranked #3 behind Joe Dispenza and Brene Brown in Personal Transformation & Spirituality. She is currently working on her second book which will be released next summer, The Ultimate Guide to Becoming a Six-Figure Soul Professional.

As the pioneer for the Soul Professional Movement, Camille delivers powerful messaging about the Role of Soul. She is on a quest this year to move entrepreneurs to awaken their financial and spiritual potential and to operate from a place authenticity, in both business and life. Camille believes there is no great secret to creating a massively profitable business that aligns with your soul’s purpose. There is, however, a need to shift your mindset to get there.

Connect with Camille on LinkedIn and follow The Natural Life Business Partnership on Facebook.

What You’ll Learn In This Episode

  • About The Natural Life Business Partnership
  • Being passionate about their purpose and to lead from their soul
  • The importance of finding purpose and being soul aligned

This transcript is machine transcribed by Sonix.

TRANSCRIPT

Intro: We’re broadcasting live from the Business RadioX studios in Atlanta, Georgia. It’s time for Association Leadership Radio. Now, here’s your host.

Lee Kantor: Lee Kantor here another episode of Association Leadership Radio and this is going to be a good one. Today on the show, we have Camille Miller with the Natural Life Business Partnership. Welcome, Camille.

Camille Miller: Hi, Lee. Thanks for having me today.

Lee Kantor: I am so excited to learn what you’re up to. Tell us a little bit about natural life business partnership. How are you serving folks?

Camille Miller: So the Natural Life Business Partnership is a global professional organization for the soul aligned entrepreneur. So part of what we do is bridge that gap between business success and spirituality. So we always say the inner work helps your outer success. So what we do is we’re an organization that brings professionals together that just lead from a different way, do business differently. We say you live in a higher vibration, you have an alternative approach to business, and you’re here to help repair the world. And it’s just a safe space to build businesses in a way of kindness. And that’s very authentic to who people are.

Lee Kantor: So what was the genesis of the idea? How did you think of this and how did you get this kind of off the ground?

Camille Miller: Yeah, so my background is in not for profit strategy. I was an executive in a not for profit world before I created this. I was CEO for the Northeast Organic Farming Association in New Jersey, later became president of the Northeast. And it put me in Washington working in our health care system and on our organic label. But I met people that were like me that had these professional roles and professional look about themselves, we could say, and that were totally different in their personal lives. Right? And that’s kind of who I was. I was very spiritual. I believed in alternative medicine. I ate organic food, I was very healthy. And I definitely had an alternative approach to business. But in that role, I got to bring my whole self to work so I didn’t have to worry about who I was professionally and who I was. You know, back at home, I wasn’t putting on this role of a professional, and I was hanging around with the doctors, the scientists, the schoolteachers, the Wall Street executives. And because I led the organization, we had deep spiritual conversations and deep business and strategy conversations. And I just kind of loved it. And we came from a place of abundance and believing that we’re enough. And I was kind of a different way of looking at business. So that job was defunded in 2015, and I found myself kind of figuring out like, what am I going to do next in life? I felt so fulfilled and I love advocacy work.

Camille Miller: So as I was looking for my professional tribe, I came up a little short when I went to places like a Chamber of Commerce or any other networking organization, a business organization. I felt that it was very egocentric. It was very like people stabbing you with your card. If if they couldn’t make a sale, they were moving on. It wasn’t really a personal environment. But then when I went to a, say, the holistic Chamber of Commerce or a more of a holistic way of doing business or organization, I found that it was way to woo woo for me. So I wanted to find something in between. So I started this coffee club and telling people like, Hey, we should have our own professional organization. Why don’t we? Where would we go? What would we do? And I wanted something very grounded in business principles. I had built many companies and I felt that the strategy was important and I really wanted to help people bring their gifts to the world. And that was the main strategy. So it was how was I going to help people bring their gifts to the world, teach them how to do business? Because I do believe people are doing great things in the world. They just don’t know how to run a business. So it started as a coffee club. We were in New York, New Jersey, Connecticut.

Camille Miller: We went all along the Northeast. That’s where I’m from, New Jersey. And then at the end of 2017, I got a phone call from someone in California saying, Oh my gosh, I can’t wait for you to get out here. And I knew in that moment I did not have a sustainable business model or scalable in any way. So I’m a single mom. I had three young kids at that time. They were all high schoolers, and I couldn’t travel anymore than I already was. And I heard about this thing called Zoom, and in the beginning of 2018, we opened up as a no chapter virtual professional organization. And I taught people how to use Zoom and meet people around the world to really grow their. Business. So the next year we became international and in 2020, obviously there was a global pandemic and everyone started using Zoom and we didn’t have to pivot or change because we were already who we were. We’ve grown completely by word of mouth, and now in 2021, we rebranded and went. We trademark the word soul professional. And now my whole goal is to tell people there’s an alternative way of doing business and we and we can do it and build wealth from a place of kindness and generosity and consciously care about everyone that works for the company. So that’s what we’re doing. Now, that’s a little bit about the background.

Lee Kantor: Now, when you came up with this idea and you, you, I guess you experienced firsthand a spectrum of people in business, right? You have the cutthroat dog eat dog. It’s me or you, and only one of us is coming out of this alive kind of mentality on one side and then on the other side, this, you know, maybe some negative connotations of business that it’s greedy, exploitive. And there’s some, you know, some some of that going on as well. And you’re trying to thread the needle. It sounds like to me with business can be good and you can feel good doing it if you’re kind of in and around the right folks with the right mindset.

Camille Miller: That’s part of it. But I think also that we whatever we do in life, right, if you’re an accountant, if you’re a doctor, if you’re a lawyer or whatever you are, whatever you train to do, you did with good intentions, thinking that you are going to love this work. But so many people, especially in my age, I’m in my mid fifties. We maybe got the paycheck right, Maybe did all of the work, but it didn’t make our heart sing right. We got to a place, We climbed the ladder, we did something or we were in the daily grind. And you’re like, This is not what it’s about. It’s paying the bills, but it’s not really giving me the creativeness that I’m looking for. It’s not really what we say making my heart sing right. This is not really what I signed up for. It’s not really what I want to do. Maybe regulations had changed, the job had changed, but whatever it is, it changed a little. And we’re here. And most of the people that I work with, I call myself personally an alternative business engineer. So you can do whatever you do, whatever your passion is, but let’s do it a little differently, right? So if you don’t like social media, don’t do it right. If you don’t like live videos, don’t do it right. If you don’t like going to networking, don’t do it. Like do it a different way. It’s not that I went to business school. They taught us Disney. They taught us McDonald’s. Right. But they didn’t. At the time, teachers had to be entrepreneurs. Now, I graduated business school in 95, so 1995. So that was quite a while. Now they do have entrepreneurship. But no one was taught to build a business around their lifestyle.

Camille Miller: So when I built this business, I said, What am I really good at? What I love and what do I hate? Right. I hated working with board of directors being a not for profit executive. I didn’t like working at nights. I don’t like going to an office. So I built a job that allowed me to be totally me, be authentic all the time. I love strategizing and building companies. I can’t stand running them. So I built a role for myself that allows me to help people strategize. I don’t do one on one work because it’s not my thing. I like groups, I like masterminds. I like running things at a higher level. And as I grow, then I can offer more things to more people. So my gift is building community. So that’s that’s my lane of joy. That’s where I stay. So really, this community is about staying in your lane of joy, doing what feels good to you, you know, and you’re more attracting the money and all the good things to you instead of like feeling yucky and selling them to people, if that makes sense. So people usually come to find us or they’re out there searching just like I was. I was searching for my people. A little bit of both. I want to be a professional, but I lead from my heart. I do things a little differently and that’s okay. Maybe I look a little different or I wear different clothes or whatever that is, and it’s all okay. It’s not what it used to be. And I do believe that there is an evolution happening in the world and we’re all kind of looking for our purpose beyond our profit now.

Lee Kantor: So what does the ideal member look like for you? Is is it are they solopreneur hours or are they owners of small to midsize firms or runs the gamut?

Camille Miller: It runs the gamut. So we have people just starting out and trying to create something. It could be from a hobby. It could be that they’ve retired from their position. It could just be they’re worn out and they want to try something else. We have found since the pandemic that many people chose not to go back to corporate and how are they redefining themselves. So we do have the soul openers that are just trying to figure it out. We have many that have very successful careers, and maybe they don’t want to staff, maybe say like a coach or something and they’re the center of it. But then we have other people, we call it our soul leader inner circle that built their own brands from this level of consciousness and are building past that million dollar mark. So we have like our own CEO we call our inner circle, but it’s our own CEO roundtable. You have to have a company over 250,000 with at least two employees to even be a part of it. And your main goal is to leave the day to day operations. So if you’re a coach and you’re doing all the coaching, you can’t be in that call because you’re not a CEO, right? It’s a real CEO. So it’s all levels, but at every level you mentor the level behind you.

Camille Miller: So it’s all about giving back. It’s it’s not about the competition because we believe everyone is different in their own way, and it’s really about giving back and teaching. So when you become a part of our organization, it’s a membership based organization. When you come to be a part of it, you’re getting mentorship and you’re getting mindset help. So we can teach you. We call it woo and wealth, we call it we teach you business finance, we teach you messaging, marketing strategy, but we also teach you self care. We have a class called Soul Curiosity just to ask questions about your spirituality or what you think in the world or this other level of consciousness. And we have mindset mastery. So we believe it’s both of those things that make success. I would say the inner work creates the outer success. It’s getting rid of blocks and all the reasons you’ve told yourself you can’t do it or what society has told you it should be done this way. We’re trying to erase that and say, Nope, let’s let’s do it on your terms. How do you want to do it? So it’s really dovetails with your lifestyle. That’s the most important thing. It’s almost like lifestyle business. I don’t know if that’s a word.

Lee Kantor: But it’s a combination of education. It’s a collaboration, like you said, mastermind kind of group thing happening as well. So it’s kind of checking all the boxes that some some organizations have already, but it’s aligned with people who are kind of with the same mindset around this kind of soul affirming why first mentality.

Camille Miller: Yeah, yeah. It’s we call it purpose beyond profit and it’s all levels and it’s really just about doing things a little differently. So when I look. And can’t find it. I just create it. That’s how a lot of our micro community started. So curiosity. Well, I didn’t have a great amount of knowledge in it. So we ask other people to mentor us, right? So it’s really about everybody else. It’s not the organization. I’m just the community curator. It was the legacy I want to leave in the world. But, you know, as I grew, grew my own business, I needed to surround myself with people that were also had the same core values and were also growing their business. So. And I found once you hit the three 350 mark in your business, a lot of the masterminds that I could have bought into all went kind of like in that ego way. Again, they were running things based on numbers. And not to say that that’s not important. I’m not saying that you still need all of that, but it’s also about allowing does this feel right? And my mission creeping is this really who I want to serve, how I want to serve? And it’s not about just selling. It’s more around the purpose. And I couldn’t find it, so I created it. And actually it’s the number one way that we bring in members right now is inviting them to our inner circle because it doesn’t exist out there the way we do it.

Lee Kantor: Now, you mentioned at first it started in person around coffee, then it evolved into Zoom. What is it today? Is it a combination? Do you have chapters or is it primarily zoom?

Camille Miller: We do everything on Zoom. Everything is open to everyone from all over the world. So it’s just based on different time zones. Our masterminds are all in different time zones, so you can come to different ones. You can come to the one for the, you know, North America or you can come to one for Europe. It doesn’t matter. But everything’s on Zoom. And we do we have what we call member gatherings where we may all show up in a city, but there’s no structure around it. We might just go for a hike or to go do something. Usually we stay at a hotel and we just kind of hang and get to know each other. And we have online member mingles that socially, everyone makes a drink and an appetizer at home and they show up. So everything’s virtual, though, that we do. That’s not to say, though, we have members, especially in New Jersey, because that’s where it started. We have a ton of members. They may all show up for happy hour or may do something, but it’s not really run through the organization as much as the members just doing it.

Lee Kantor: Now, any advice for somebody who is new to community building like this? What are some of the do’s and don’ts to get a community off the ground and get that escape velocity?

Camille Miller: Yeah, I think the most important thing is to listen to your community. Don’t create products to sell and then try to create the community around it. It’s create your community. Listen to what they need. They will always, always tell you what they need. That’s how we build and grow. If enough people ask for it, I’m like, Oh, obviously they can’t find it in the world. Let’s create it. And we choose not to really compete with anyone. We used to have like a low level membership. We got rid of it because so many people are doing it. They’re doing a good job doing it. So I’d rather say, Hey, go over here and do it and when you’re ready to come to us.

Lee Kantor: Now, tell us a little bit about tell us a little bit about your new book, The Ultimate Guide to creating your solo Line business.

Camille Miller: Oh, yeah. I show it off. Oh, wait, this is Radio. Yeah. The Ultimate Guide to Creating Your Soul Line Business. That is a collaborative book. So it’s not only my story about why I created this, and then if you wanted to find a job or even change your own career that’s more aligned with who you are, It’s a book of stories of people that have done it and the strategies they took to take it. So it became an Amazon bestseller in six categories, and we ranked number three behind the Bernie Brown and Joe dispenser in women. I want to say it’s women’s spirituality or something. I’m honestly, I forget the title, but yeah, and I’m working on the second book right now called The Ultimate Guide to Becoming a six Figure Soul Professional.

Lee Kantor: Now there’s the first book, The Ultimate Guide to Creating Your Soul Line Business. Was that with some of kind of the early members were kind of sharing their story about how doing this together impacted them and their lives.

Camille Miller: Yeah, so some were they’re not all they weren’t all members. It’s really a cross-section of people, very people that have done it, that are that are pretty successful. And they and they just told their stories or some and I think it covered five different countries. So we just chose a bunch of people and they wrote about their stories and, and I didn’t actually read it because we have a publisher and an editor and all that. And so before it went to print, obviously because it had my name on it and reading it, I was like, Oh my gosh, this is so much better than I had thought. And it was very clear that we all had a common thread. It was all that decision of This doesn’t feel good and I want to do this instead. It was like that aha moment of, I’ve had enough, I’m not doing this anymore. I’m going to do this instead. Growing your business is the next book because it’s one thing to just decide it’s a whole nother thing to make money doing it.

Lee Kantor: So for you in this journey, what’s been the most rewarding part of this adventure?

Camille Miller: Oh my gosh, so many things. Meeting people all over the world, seeing what it’s like for them, co-creating, you know, watching people have their aha moments of having a hobby and me saying, Hey, do you want to make a career out of that? You know, let’s let’s put that blueprint together for you, you know, and then watching them do it, you know, this week, usually between Thanksgiving and the New Year, I check in with people to kind of see like, where are you this year? How are you doing? Especially if I haven’t seen them in a while. And it’s always amazing to hear their stories about what they’ve been doing and watching them grow. I think I think that’s a that’s a big one when people say, you know, I just want ten clients. We have one one member just won ten clients. And then it was like, okay, my practice is full. What do I do next? Well, we make a wait list and now she has books out and our practice is full. I talked to her this week and she’s like, I am making more than enough money. And I was like, okay, now it’s time to bring in associates. Now you’ve got to grow your practice, you know? But it started out as a little hobby, so that’s kind of amazing.

Lee Kantor: Now, were you surprised that this many people are kind of resonating with the message and the big why behind this? Or is this something that you were hopeful that this could be?

Camille Miller: So? It’s a little bit of both. And I’ve been doing this for seven years, so it’s actually taking me a little time to find the exact right path and what I’m doing right, because the same people that were in that coffee club, some of them are still with us today. We’ve had people with us the whole time, but we’ve morphed a little bit until I could really figure out exactly who are we, and it had to do with my own growth. I would say after the pandemic, like especially last year, is when I was really surprised, like I felt the world needed it. And I last year I was really surprised with how. Now, because I always say our people hide their in every single profession, but they’re hiding. They’re not talking about that side of them, that holistic ness, that that spirituality, that piece of them. It doesn’t come up in your professional world. We don’t talk about it. It was kind of like eating organic food. No one talks about it. So I feel like during the pandemic, it kind of broke that that shield that we were all hiding behind to say it’s okay to be authentic, it’s okay to be me, it’s okay to be different. I’m just going to follow what makes my heart sing, what makes me happy, what brings me joy. So now I’m seeing more and more and more of them. And I’m like, Wow, There are thousands and thousands and thousands. And that was the big decision for us to go so global and rebrands and everything last year and start to trademark things because it’s more than a coffee club now. So we spent all of 2021 just doing the back end work to make sure that if 100, 200 people join in the next few months. Which we expect. We’re ready to handle it. So now we’re ready to handle it. So that’s a yes and no.

Lee Kantor: So if somebody wants to learn more, connect with you or somebody on the team, what’s the website? What’s a coordinates? Best way to do that?

Camille Miller: The best way to do it is go to soul professional dot com. We have lots of free stuff that you can come try out see for a good fit. We have meet and greets that we just talk about what is the so professional movement. Everything is no pressure. You either belong or you don’t. You’ll know and come check us out. If we sound like your people, come check us out.

Lee Kantor: Well, Camille, congratulations on all the success and thank you so much for sharing your story today. You’re doing important work and we appreciate you.

Camille Miller: I appreciate that. Thanks, Lee.

Lee Kantor: All right. This is Lee Kantor will show next time on Association Leadership Radio.

Tagged With: Camille Miller, The Natural Life Business Partnership

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