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Business Coach Alan Faingold

April 22, 2021 by Jacob Lapera

Coach The Coach

Business Coach Alan Faingold

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Alan Faingold is the Founder and CEO of Customer Loyalty Concepts Coaching. His book, We Are All Customers examines organizational culture, team member performance, and service excellence from the customer’s vantage point.

Alan believes that many team members lack the people skills necessary to help organizations retain their customers. His website features on-demand video training that helps team members improve customer service immediately and helps business owners increase accountability for delivering excellent customer service.

Connect with Alan on LinkedIn and Twitter.

What You’ll Learn in This Episode

How is customer loyalty affected by today’s social and educational environment
What are the consequences for businesses

LEADER DIALOGUE: Evolution of the Baldrige Performance Excellence Program – Deep Dive

May 10, 2019 by Mike

Gwinnett Studio

LEADER DIALOGUE: Evolution of the Baldrige Performance Excellence Program - Deep Dive

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Bob Fangmeyer, the Director of the Baldrige Performance Excellence Program at the National Institute of Standards and Technology (NIST), returns for this deep dive episode of “Leader Dialogue”.

Topics discussed include:

Evolution of the Baldrige: This will include Bob’s background and stewardship of this national treasure.
Comparative results: What the research demonstrates when comparing Baldrige National award winners to their peers regardless of economic environment.
Performance Excellence Challenges in the Age of Consumerism: Understanding why customer loyalty is won on the battlefield of customer experience, and how to leverage the Baldrige performance excellence principles to accelerate short term gains, and hard-wire a cultural transformation, creating a sustainable competitive advantage.

Bob Fangmeyer/Baldrige Performance Excellence Program

Bob Fangmeyer joined the Baldrige Program in 1997 and after serving in numerous roles over the years was named Director in November 2013. Since then, Bob has been focused on expanding the reach and impact of Baldrige, providing new and improved products and services, ensuring efficient and effective operations, and planning for strategic capability and capacity needs. Bob has owned and managed small businesses and holds a master of business administration degree from the University of Maryland.

About SOAR Vision Group

The SOAR Vision Group mission is to: Align People with Purpose to Achieve Exceptional Results. SOAR provides best practice strategy execution, business process optimization services, and a structured organizational development approach for organizations to effectively implement the Baldrige Performance Excellence framework. For more information, contact SOAR Vision Group at (888) 294-3303 or visit soarvisiongroup.com.

About the Baldrige Foundation

The mission of the Baldrige Foundation is to ensure the long-term financial growth and viability of the Baldrige Performance Excellence Program, and to support organizational performance excellence in the United States and throughout the world. The Malcolm Baldrige National Quality Award is presented annually by the United States President to organizations that demonstrate quality and performance excellence. For more information, contact the Baldrige Foundation at (202) 559-9195 or visit baldrigefoundation.org.

LEADER DIALOGUE: Evolution of the Baldrige Performance Excellence Program

May 3, 2019 by Mike

Gwinnett Studio

LEADER DIALOGUE: Evolution of the Baldrige Performance Excellence Program

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This week’s guest is Bob Fangmeyer, the Director of the Baldrige Performance Excellence Program at the National Institute of Standards and Technology (NIST).

Topics discussed include:

Evolution of the Baldrige: This will include Bob’s background and stewardship of this national treasure.
Comparative results: What the research demonstrates when comparing Baldrige National award winners to their peers regardless of economic environment.
Performance Excellence Challenges in the Age of Consumerism: Understanding why customer loyalty is won on the battlefield of customer experience, and how to leverage the Baldrige performance excellence principles to accelerate short term gains, and hard-wire a cultural transformation, creating a sustainable competitive advantage.

Bob Fangmeyer/Baldrige Performance Excellence Program

About SOAR Vision Group

About the Baldrige Foundation

Pay Per Click Advertising

March 7, 2015 by angishields

Midtown Business Radio

Pay Per Click Advertising

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Pay Per Click Advertising

This week I caught up with Eric Jones from Jellyfish, the digital strategy experts. We talked about Pay Per Click Advertising, mistakes that can be made, things to think about when planning your campaign, and why it makes sense to work with experts such as those at Jellyfish to engage in a digital marketing campaign that employs pay per click advertising.

Having tried our hand at DIY Google AdWords campaigns that quickly cost us $$$ while getting us no conversions, our business can surely say there is value to working with experts who can guide you and help you spend wisely. Eric talked about the value of analytics to track the effects of a given campaign, as well as why it’s important to consider the page on your website the ads direct your prospective customers to.

Eric shed some light on how the bidding process works in determining where your ads will rank, ultimately controlling where your ads will be displayed (1st page?, top of 1st page? etc). We talked about how when there is much competition for a given set of keywords the cost per click can rise significantly, so advertisers must be prepared for that.

I also discussed some guests who have been on the show before that our listeners could benefit from getting to know. I’m planning to incorporate some occasional shout-outs to be sure the companies who need their solutions can link up with them. We hope you enjoy our show and subscribe to the podcast. Let us hear from you with feedback, guest recommendations, and where you’re listening from. If you tweet us questions or put them up on Facebook we’ll try to get them on the air and/or follow up with the guests after the fact to get you answers. Thank you for listening to us! Looking forward to 5000 downloads!

Special Guest

Eric Jones VP, Client Strategy with Jellyfish

CEO, Avenue J Development LLC
Previous Board of Directors member, Toolbank Baltimore
>10 years in leadership roles in digital strategy/marketing companies

Lara O’Connor-Hodgson, CEO of Nowaccount Network Corporation

HEAR LARA’S FULL INTERVIEW HERE

MBA Harvard Business School
Former Adjunct Professor of Finance, Georgia Institute of Technology
Board of Directors, Georgia Regional Transportation Authority
Owner, Insomnia Group
Chairman of the Board, Atlanta Heights Charter School
Second Language–Japanese

LeeAnn Maxwell, CEO/Co-Founder of Vixen Vodka

HEAR LEEANN’S FULL INTERVIEW HERE

28 years experience in finance sector
former Director, Client Services of AccousTech Music Productions
Crossfit fan
50% Firecracker
50% Do-It-Yourself Woman

Jesus Ricardo (Rick) Tapia, Founder of La Bodega International, LLC and Creator of J.R. Revelry

17 years of experience in alcohol beverage industry
Successful entrepreneur
Actively involved in the community, supporting Hispanic and Latin American Chambers of Commerce
BA, Boston University
Speaks Fluent Spanish

Ron Herman, CEO of SionicMobile

HEAR RON’S FULL INTERVIEW HERE

Founder and Former CEO, Urban Informatics Corporation
>19 years of Executive Leadership roles in Technology Start-up to Fortune 500 Companies
Former CEO, Intellione Technologies

Mario Montag, CEO, Co-founder of Predikto Analytics

HEAR MARIO’S FULL INTERVIEW HERE

> 15 years of experience developing transformational technology solutions for Fortune 500 companies
Former Director, North America Oracle Master Data Management practice
MBA, IT, and International Business, Georgia State University J. Mack Robinson College of Business
Fluent in Spanish

Bill and Diedre Plunk of CimCo Commercial Collections

BS in Education, Minor in Business, Northeastern State University
Former Teacher and Coach, Oklahoma Public Schools
Board Member, River of Praise Ministries

Elavon Merchant Services

September 23, 2014 by angishields

Midtown Business Radio

Elavon Merchant Services

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Today I sat down with Megan Heinze of Elavon merchant services, one of the world’s largest provider of merchant payment processing services. The company was founded in Atlanta in 1991 as NOVA Information Systems, with a focus of providing services supporting small- to mid-sized companies. The company combined forces with USBank, who brought a compliment of large client companies from around the globe. Elavon continues to innovate payment processing services, providing a range of technologies, access to key business data, and customer loyalty options that help companies operate and grow more efficiently.

Megan talked about Elavon’s platform called, “Talech”, which gives the small- and mid-sized company owner the ability to use a variety of devices, including tablets and smart devices, to take orders, process payment, manage inventory, assess sales histories for their products/services, and more—all at their fingertips. This platform gives the small- to mid-sized business owner the ability to more efficiently “wear the many hats” that small company executives often have to wear to operate their business. Additionally, Elavon provides the business owner with the ability to offer “cardless” customer loyalty programs that are highly customizable. Customers are able to be recognized by either their credit card or phone number, eliminating the need for a punch card or cumbersome rewards card they have to carry to be able to accrue/redeem the rewards they qualify for.

For companies in the hospitality and food/beverage spaces Elavon has partnered with Micros, the maker of point-of-sale platforms to enhance the level of security from end to end. This collaboration will help reduce risk for both the merchant and their customers.

Special Guest:

Megan Heizne, Senior VP/General Manager, US Bank Payment Solutions & Partner Channels of Elavon