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Shawn Lally on Payment Processing Pitfalls and Cash Flow

December 29, 2025 by John Ray

Shawn Lally, BizPayPros, on Avoiding Payment Processing Scams and Improving Business Cash Flow (North Fulton Business Radio, Episode 928), with host John Ray
North Fulton Business Radio
Shawn Lally on Payment Processing Pitfalls and Cash Flow
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Shawn Lally, BizPayPros, on Avoiding Payment Processing Scams and Improving Business Cash Flow (North Fulton Business Radio, Episode 928), with host John Ray

Shawn Lally, BizPayPros, on Avoiding Payment Processing Scams and Improving Business Cash Flow (North Fulton Business Radio, Episode 928)

On this episode of North Fulton Business Radio, host John Ray welcomes Shawn Lally, Founder and CEO of BizPayPros. Shawn brings over 21 years of experience in the payment processing industry, helping businesses learn about the complicated world of merchant services, lending solutions, and spend management.

Shawn shares how nefarious practices like exploitative equipment leasing and hidden rate increases plague the payment processing industry. He explains why business owners often pay thousands of dollars for terminals worth only a few hundred and how processors use fine print to raise rates without warning. Shawn discusses the risks of auto-approval processors like Stripe, the importance of choosing software that offers payment processing flexibility, and why local, independent service matters. He also covers BizPayPros’ cash flow and working capital solutions for businesses struggling with accounts receivable and introduces spend management tools that can save hours of daily reconciliation work.

John Ray is the host of North Fulton Business Radio. The show is produced by John Ray and North Fulton Business Radio, LLC, an affiliate of Business RadioX®, and is recorded inside Renasant Bank in Alpharetta.

Key Takeaways from This Episode

  • Equipment leasing scams can cost business owners over $10,000 for terminals that should cost a few hundred dollars, with automatic charges continuing indefinitely after the lease term ends.
  • Payment processors often bury clauses in contracts allowing them to raise rates at any time, making decisions in boardrooms based on algorithms that calculate acceptable customer loss versus revenue gains.
  • Processors that auto-approve accounts without proper underwriting may place holds on funds or shut down businesses unexpectedly when risk profiles don’t align with their portfolio requirements.
  • Payment processing integration with practice management software saved one medical office 2-3 hours daily in reconciliation work, demonstrating that choosing the right processor goes far beyond just saving money on transaction fees.

Topics Discussed in this Episode

00:20 John Ray introduces the show and guest Shawn Lally
02:11 Shawn Lally introduces BizPayPros and how it helps businesses with cash flow
02:59 Shawn’s background and career journey into payment processing
03:01 Starting in the restaurant industry as a busboy and managing partner
04:10 Why nefarious players exist in the payment processing industry
05:21 Restaurant industry experience with payment processing and crash kits
07:41 The importance of local, independent service
07:51 Common deceptive practices in payment processing
08:10 Equipment leasing scams and exploitative contracts
12:01 How to identify trustworthy payment processors
14:25 Choosing payment processing software and avoiding being pigeonholed
15:25 QuickBooks, PayPal, and payment processing integrations
16:08 Auto-approval risks with processors like Stripe
18:40 BizPayPros as an independent broker model
20:39 Cash flow and working capital solutions
21:43 Lending solutions for businesses with accounts receivable issues
24:21 Overcoming inertia to make beneficial changes
26:40 Spend management solutions with virtual and physical cards
29:09 Success story: medical practice saving 2-3 hours daily
31:50 Contact information for BizPayPros

Shawn Lally, Founder/CEO

Shawn Lally is an entrepreneur, payments industry veteran, and strategic advisor with over 20 years of experience helping businesses grow through smarter payment processing, business lending, and financial technology solutions. He is the Owner & CEO of BizPayPros, a B2B-focused merchant services and advisory firm built on transparency, speed, and real-world expertise.

Throughout his career, Shawn has worked across acquiring, processing, ISO channels, and alternative lending, giving him a deep understanding of how financial systems impact business owners at every stage of growth. He specializes in helping clients who need flexible solutions, whether they are navigating complex risk profiles, seeking fast access to capital, or integrating modern payment and POS technologies to improve cash flow and reduce operational friction.

Known for prioritizing relationships, Shawn collaborates closely with business owners, referral partners, and agents across the country to develop solutions that are tailored to their specific operational needs, rather than relying on generic financial products. Through BizPayPros, he has helped numerous businesses unlock working capital, streamline payments, and scale with confidence.

Beyond business, Shawn is passionate about mentorship, personal development, and giving back through his initiative “Payments With A Purpose,” where company growth directly supports ongoing charitable efforts.

LinkedIn

BizPayPros

BizPayPros is a B2B-focused merchant services and financial solutions firm that helps businesses simplify payments, improve cash flow, and access flexible capital. Built on deep industry experience and a consultative approach, the company works with business owners across a wide range of industries to design payment, funding, and spend management solutions aligned with real operational needs.

BizPayPros provides end-to-end support across payment processing, POS and software integrations, spend management, and business lending solutions. This includes options for companies that may not qualify for traditional financing or cannot wait through lengthy approval timelines. By working with multiple acquiring, processing, and funding partners, BizPayPros is able to match clients with solutions based on risk profile, growth stage, and business objectives, rather than forcing one-size-fits-all products.

The firm is known for its hands-on service model and relationship-driven partnerships with referral partners, agents, and strategic alliances nationwide. BizPayPros serves as a long-term advisor to its clients, helping them streamline transactions, unlock working capital, and operate with greater confidence.

In addition to its core services, BizPayPros supports ongoing charitable initiatives through its “Payments With A Purpose” program, where business growth directly contributes to giving back in the communities it serves.

Website | LinkedIn | Facebook | Instagram

Renasant Bank supports North Fulton Business Radio

Renasant BankRenasant Bank has humble roots, having started in 1904 as a $100,000 bank located in a Lee County, Mississippi, bakery. Since then, Renasant has grown into one of the Southeast’s strongest financial institutions, boasting over $26 billion in assets and more than 280 offices offering banking, lending, wealth management, and financial services throughout the region. All of Renasant’s success stems from the commitment of each banker to invest in the communities they serve, which in turn helps them better understand the people they serve. At Renasant Bank, their banking professionals understand you because they work and live alongside you every day.

Website | LinkedIn | Facebook | Instagram | X (Twitter) | YouTube

Beyond Computer Solutions supports North Fulton Business Radio

Whether you’re a law firm, medical practice, or manufacturer, there’s one headline you don’t want to make: “Local Business Pays Thousands in Ransom After Cyberattack.” That’s where Beyond Computer Solutions comes in. They help organizations like yours stay out of the news and in business with managed IT and cybersecurity services designed for industries where compliance and reputation matter most.

Whether they serve as your complete IT department or simply support your internal team, they are well-versed in HIPAA, secure document access, written security policies, and other essential aspects that ensure your safety and well-being. Best of all, it starts with a complimentary security assessment.

Website | LinkedIn | Facebook | YouTube

About North Fulton Business Radio and host John Ray

With over 900 episodes and having featured over 1,400 guests, North Fulton Business Radio is the longest-running podcast in the North Fulton area, covering business in our community like no one else. We are the undisputed “Voice of Business” in North Fulton!

The show invites a diverse range of business, non-profit, and community leaders to share their significant contributions to their respective markets, communities, and professions. There is no discrimination based on company size, and there is never any “pay to play.” North Fulton Business Radio supports and celebrates businesses by sharing positive stories that traditional media ignore. Some media lean left. Some media lean right. We lean business.

John Ray, host of  North Fulton Business Radio, and Owner, Ray Business Advisors
John Ray, host of North Fulton Business Radio and Owner, Ray Business Advisors

John Ray is the host of North Fulton Business Radio. John and the team at North Fulton Business Radio, LLC, an affiliate of Business RadioX®, produce the show, which is recorded inside Renasant Bank in Alpharetta.

The studio is located at 275 South Main Street, Alpharetta, GA 30009.

You can find the entire archive of shows by following this link. The show is accessible on all major podcast apps, such as Apple Podcasts, Spotify, Google, Amazon, iHeart Radio, and many others.

John Ray, The Generosity MindsetJohn Ray also operates his own business advisory practice. John’s services include advising solopreneurs and small professional services firms on their value, their positioning and business development, and their pricing. His clients are professionals who are selling their expertise, such as consultants, coaches, attorneys, CPAs, accountants, bookkeepers, marketing professionals, and other professional services practitioners.

John is the author of the five-star rated book The Generosity Mindset: A Journey to Business Success by Raising Your Confidence, Value, and Prices, praised by readers for its practical insights on raising confidence, value, and prices.

Tagged With: Alpharetta, Beyond Computer Solutions, BizPayPros, business lending, Cash Flow, credit card processing, Equipment Leasing, John Ray, merchant services, North Fulton, North Fulton Business Radio, payment processing, POS integration, renasant bank, Shawn Lally, spend management, Stripe, working capital

Dr. Trudy Simmons on Trauma and Mental Health Counseling

December 29, 2025 by John Ray

Dr. Trudy Simmons, Milton Counseling & Coaching, on Trauma Recovery, Faith-Based Counseling, Anxiety, Depression, Relationship Restoration, and Ironman Discipline (North Fulton Business Radio, Episode 927), with host John Ray
North Fulton Business Radio
Dr. Trudy Simmons on Trauma and Mental Health Counseling
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Dr. Trudy Simmons, Milton Counseling & Coaching, on Trauma Recovery, Faith-Based Counseling, Anxiety, Depression, Relationship Restoration, and Ironman Discipline (North Fulton Business Radio, Episode 927), with host John Ray

Dr. Trudy Simmons, Milton Counseling & Coaching, on Trauma Recovery, Faith-Based Counseling, Anxiety, Depression, Relationship Restoration, and Ironman Discipline (North Fulton Business Radio, Episode 927)

On this episode of North Fulton Business Radio, host John Ray welcomes Dr. Trudy Simmons, founder of Milton Counseling & Coaching. Dr. Trudy is a counselor, author, speaker, and Ironman world champion athlete who brings a holistic approach to mental and emotional wellness. With a doctorate in counseling and 20 years of experience, she specializes in trauma recovery, emotional regulation, and relationship restoration, blending evidence-based therapeutic practices with biblical truth.

Hearing clients’ stories of defeat and feeling stuck inspired Dr. Trudy to transition from personal trainer to counselor. She explains the difference between counseling (which addresses past trauma) and coaching (which propels clients forward into action). Drawing on her completion of 16 Ironman races, including the Kona World Championship, and a 100-mile race in honor of her late father, she discusses how endurance sports demonstrate that hard things are possible and mirror the discipline needed for life transformation. Dr. Trudy describes her practice serving clients from age 16 to 80, helping them address anxiety, hopelessness, relationship struggles, and feeling stuck in their personal or professional lives.

John Ray is the host of North Fulton Business Radio. The show is produced by John Ray and North Fulton Business Radio, LLC, an affiliate of Business RadioX®, and is recorded inside Renasant Bank in Alpharetta.

Key Takeaways from This Episode

  • Dr. Trudy transitioned from 20 years as a personal trainer to counseling after recognizing she could help people get unstuck not just physically, but mentally, emotionally, and spiritually.
  • Counseling addresses past trauma and helps pull clients out of difficult experiences, while coaching focuses on moving forward and taking action toward future goals.
  • Completing 16 Ironman races, including the Kona World Championship and a 100-mile race, demonstrates that seemingly impossible challenges are achievable with consistency, discipline, and determination.
  • Common signs someone may benefit from counseling include anxiety, loneliness, hopelessness, loss of passion, relationship struggles, and feeling stuck or unable to move forward in life.

Topics Discussed in this Episode

00:20 John Ray introduces the show and guest Dr. Trudy Simmons
02:06 Dr. Trudy Simmons introduces Milton Counseling & Coaching
02:47 Dr. Trudy’s backstory and transition from personal trainer to counselor
03:47 Completing 16 Ironman races and the Kona World Championship
04:38 How endurance sports discipline informs her counseling practice
06:02 The difference between counseling and coaching
08:17 Dr. Trudy’s holistic approach to body, mind, and spirit
11:42 Faith-based counseling and integrating biblical truth with therapy
14:08 Working with emotions and creating safe space for clients
19:24 Signs that indicate someone should seek counseling
20:17 What happens in the first counseling session
21:00 Success stories from Dr. Trudy’s practice
22:39 How to connect with Milton Counseling & Coaching

Dr. Trudy Simmons, PhD

Dr. Trudy Simmons, PhD, is a highly respected counselor, author, speaker, Ironman world champion athlete, and the host and producer of the award-winning Christian talk show The Christian View. As the founder of Milton Counseling and Coaching and The Christian View Media, Inc., she is dedicated to equipping individuals, families, and communities with the tools to live healed, purposeful, and wholehearted lives.

With a doctorate in counseling and decades of clinical experience, Dr. Trudy is known for her compassionate, practical, and faith-centered approach to mental and emotional wellness. She specializes in trauma recovery, emotional regulation, relationship restoration, and mind-body-spirit wholeness. Her work blends evidence-based therapeutic practices with biblical truth, empowering others to break cycles, renew their minds, and step boldly into their God-given purpose.

A fierce endurance athlete, Dr. Trudy has completed 16 Ironman races, competed in the Ironman World Championship in Kona, and finished multiple ultra-distance races—including a 100-mile run. She draws on these transformative athletic experiences to teach principles of perseverance, resilience, and identity, helping others push past limitations and embrace a lifestyle of purpose, discipline, and victory.

Dr. Trudy is a sought-after speaker for women’s events, corporate trainings, leadership retreats, churches, and podcasts. She teaches on topics such as purpose, emotional healing, spiritual formation, overcoming limiting beliefs, leadership development, and becoming “Fit for Purpose” in body, mind, and spirit. Her upcoming book, Fit for Purpose, weaves her personal journey, Ironman discipline, biblical wisdom, and counseling insights into a compelling guide for whole-life transformation.

As a wife, mother of two, and influential voice in Christian media, Dr. Trudy is deeply committed to helping people rewrite their stories, deepen their faith, and live with courage, clarity, and joy. Whether through counseling, coaching, television, writing, or endurance sports, her mission remains the same: to help people heal, grow, and live out the purpose for which they were created.

LinkedIn

Milton Counseling & Coaching

Milton Counseling & Coaching, founded and led by Dr. Trudy Simmons, PhD, is a premier mental and emotional wellness practice dedicated to helping individuals, couples, and families heal, grow, and thrive. Rooted in evidence-based therapeutic practices and a compassionate, faith-informed approach, the practice specializes in trauma recovery, emotional and relational health, anxiety, depression, and whole-person transformation.

With a focus on creating a safe, confidential, and supportive environment, Milton Counseling & Coaching empowers clients to navigate life transitions, rewrite unhealthy patterns, strengthen relationships, and discover renewed purpose and clarity. Through counseling, coaching, workshops, and customized growth plans, the practice equips clients with practical tools to build resilience, cultivate emotional intelligence, and experience long-term change—body, mind, and spirit.

Milton Counseling & Coaching has become known for its warm professionalism, client-centered care, and firm dedication to helping people live emotionally healthy, purpose-driven lives.

Website | Instagram

Renasant Bank supports North Fulton Business Radio

Renasant BankRenasant Bank has humble roots, having started in 1904 as a $100,000 bank located in a Lee County, Mississippi, bakery. Since then, Renasant has grown into one of the Southeast’s strongest financial institutions, boasting over $26 billion in assets and more than 280 offices offering banking, lending, wealth management, and financial services throughout the region. All of Renasant’s success stems from the commitment of each banker to invest in the communities they serve, which in turn helps them better understand the people they serve. At Renasant Bank, their banking professionals understand you because they work and live alongside you every day.

Website | LinkedIn | Facebook | Instagram | X (Twitter) | YouTube

Beyond Computer Solutions supports North Fulton Business Radio

Whether you’re a law firm, medical practice, or manufacturer, there’s one headline you don’t want to make: “Local Business Pays Thousands in Ransom After Cyberattack.” That’s where Beyond Computer Solutions comes in. They help organizations like yours stay out of the news and in business with managed IT and cybersecurity services designed for industries where compliance and reputation matter most.

Whether they serve as your complete IT department or simply support your internal team, they are well-versed in HIPAA, secure document access, written security policies, and other essential aspects that ensure your safety and well-being. Best of all, it starts with a complimentary security assessment.

Website | LinkedIn | Facebook | YouTube

About North Fulton Business Radio and host John Ray

With over 900 episodes and having featured over 1,400 guests, North Fulton Business Radio is the longest-running podcast in the North Fulton area, covering business in our community like no one else. We are the undisputed “Voice of Business” in North Fulton!

The show invites a diverse range of business, non-profit, and community leaders to share their significant contributions to their respective markets, communities, and professions. There is no discrimination based on company size, and there is never any “pay to play.” North Fulton Business Radio supports and celebrates businesses by sharing positive stories that traditional media ignore. Some media lean left. Some media lean right. We lean business.

John Ray, host of  North Fulton Business Radio, and Owner, Ray Business Advisors
John Ray, host of North Fulton Business Radio and Owner, Ray Business Advisors

John Ray is the host of North Fulton Business Radio. John and the team at North Fulton Business Radio, LLC, an affiliate of Business RadioX®, produce the show, which is recorded inside Renasant Bank in Alpharetta.

The studio is located at 275 South Main Street, Alpharetta, GA 30009.

You can find the entire archive of shows by following this link. The show is accessible on all major podcast apps, such as Apple Podcasts, Spotify, Google, Amazon, iHeart Radio, and many others.

John Ray, The Generosity MindsetJohn Ray also operates his own business advisory practice. John’s services include advising solopreneurs and small professional services firms on their value, their positioning and business development, and their pricing. His clients are professionals who are selling their expertise, such as consultants, coaches, attorneys, CPAs, accountants, bookkeepers, marketing professionals, and other professional services practitioners.

John is the author of the five-star rated book The Generosity Mindset: A Journey to Business Success by Raising Your Confidence, Value, and Prices, praised by readers for its practical insights on raising confidence, value, and prices.

Tagged With: Alpharetta, anxiety, Beyond Computer Solutions, Coaching, counseling, Depression, Dr. Trudy Simmons, Emotional wellness, endurance sports, faith-based counseling, Ironman, John Ray, mental health, Milton, Milton Counseling & Coaching, North Fulton, North Fulton Business Radio, relationship restoration, renasant bank, spiritual growth, trauma recovery

2026 Hiring Trends: AI, Flexibility, and Salary Shifts

December 29, 2025 by John Ray

Amy Mangan and Stephen Tradd, Robert Half, on 2026 Hiring Trends, AI Impact, Flexibility vs Compensation, and Atlanta Staffing (North Fulton Business Radio, Episode 926), with host John Ray
North Fulton Business Radio
2026 Hiring Trends: AI, Flexibility, and Salary Shifts
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Amy Mangan and Stephen Tradd, Robert Half, on 2026 Hiring Trends, AI Impact, Flexibility vs Compensation, and Atlanta Staffing (North Fulton Business Radio, Episode 926), with host John Ray

Amy Mangan and Stephen Tradd, Robert Half, on 2026 Hiring Trends, AI Impact, Flexibility vs Compensation, and Atlanta Staffing (North Fulton Business Radio, Episode 926)

On this episode of North Fulton Business Radio, host John Ray welcomes Amy Mangan, Market Director, and Stephen Tradd, Regional Director, both with Robert Half, to discuss 2026 hiring trends shaping the Atlanta labor market. Amy and Stephen reveal that 38% of U.S. professionals plan to seek new jobs in early 2026, marking the end of the “great freeze” and “job hugging” phenomenon that defined 2025. These 2026 hiring trends are driven by pent-up demand, understaffed teams, and employees burned out from economic uncertainty and hiring freezes.

The conversation addresses the critical balance between flexibility and compensation in 2026 hiring trends. While 60% of professionals are willing to work fully on-site for higher pay, many top candidates continue to turn down significant salary increases when flexibility is not part of the offer. Amy and Stephen explain why return-to-office policies are not one-size-fits-all and how companies that fail to offer hybrid arrangements risk losing their best talent. They also examine AI’s transformative role in 2026 hiring trends, noting that professionals who fail to develop AI literacy will be left behind, while those who embrace these tools become more valuable to employers.

John Ray is the host of North Fulton Business Radio. The show is produced by John Ray and North Fulton Business Radio, LLC, an affiliate of Business RadioX®, and is recorded inside Renasant Bank in Alpharetta.

Key Takeaways from This Episode

  • 38% of U.S. professionals plan to look for new jobs in early 2026, with Gen Z (45%), tech professionals (43%), and working parents (41%) leading the trend
  • Flexibility often trumps salary, as candidates repeatedly turn down offers with 20-25% pay increases when hybrid work options are not available
  • AI adoption varies by company size, with large organizations building dedicated teams for governance and implementation while small and mid-size businesses leverage existing tools in Microsoft platforms
  • Specialized skills command premium pay, with AI and machine learning roles seeing 4%+ salary increases and overall professional compensation up 2% year over year

Topics Discussed in this Episode

00:20 John Ray introduces the show and guests Amy Mangan and Stephen Tradd from Robert Half
02:20 Introduction to Robert Half’s specialized staffing services across accounting, finance, technology, HR, and legal
03:05 2025 labor market analysis and unusual hiring patterns
03:30 38% of U.S. professionals planning to look for new jobs in early 2026
04:30 The great freeze, job hugging, and why employees stayed put in 2025
06:11 Industries seeing the most hiring activity, including healthcare and nonprofit sectors
06:32 Impact of return-to-office policies and lack of flexibility on employee retention
07:33 Understaffed teams and employee burnout are driving job turnover
08:12 Return-to-office strategies and the challenge of finding one-size-fits-all solutions
09:35 Pent-up demand and digital transformation driving 2026 hiring needs
10:01 Digital transformation and software transitions in finance, accounting, and healthcare
11:01 AI’s impact on hiring practices and required skill sets
12:20 Why professionals need to learn AI tools to remain competitive
13:14 AI adoption differences between large companies and small- to mid-size businesses
15:34 Employers willing to pay premium for AI, cybersecurity, and data analytics expertise
16:18 2026 compensation trends and salary increases by specialty
17:01 Why flexibility matters more than salary for many top candidates
19:35 Perks and benefits beyond flexibility, including commuter benefits and childcare
21:05 Nuance in compensation and flexibility based on company and sector
22:35 Robert Half’s collaborative approach to helping clients understand market conditions
24:08 When business owners should reach out to Robert Half for staffing solutions
26:46 Success stories, including rapid deployment of 25 help desk professionals
28:52 How to connect with Robert Half and access the 2026 Salary Guide

Amy Mangan, Market Director, Robert Half

Amy Mangan, Market Director, Robert Half, on North Fulton Business Radio
Amy Mangan, Market Director, Robert Half

Amy Mangan is a Market Director with Robert Half, overseeing the contract and permanent placement services for Technology, Marketing and Creative practice groups in Atlanta. With 15 years of dedicated tenure at Robert Half, Amy has cultivated a reputation as a trusted leader in matching top talent with leading organizations. Before joining Robert Half, Amy brought 20 years of experience in technology and marketing staffing combined. Her deep understanding of both fields allows her to connect with clients and candidates alike, providing strategic solutions that drive success. In addition to her professional achievements, Amy is an active member of the American Marketing Association (AMA) Atlanta, where she serves on the Membership Committee, contributing to the growth and engagement of the local marketing community. Outside of work, Amy enjoys spending time with her husband, two sons, and two cats.

LinkedIn

Stephen Tradd, Regional Director, Robert Half

Stephen Tradd, Regional Director, Robert Half, on North Fulton Business Radio
Stephen Tradd, Regional Director, Robert Half

Stephen Tradd is a Regional Director with Robert Half, overseeing placement services for contract finance and accounting, administrative and customer support, legal, and management resources in the firm’s Atlanta and Alpharetta offices. With more than a decade of experience at Robert Half, Steve first joined the company in 2009 in Florida and returned in 2023 as Branch Director for the Atlanta Midtown branch, later advancing to his current role. Throughout his career, Steve has earned many professional accolades, including Robert Half’s prestigious Reach for the Stars Award and is a $3 million-dollar milestone achiever, consistently delivering outstanding results. Steve’s competitive mindset, strategic approach, and ability to connect top talent with leading companies have been the driving forces behind his success. Outside of work, Steve enjoys traveling the world and has recently returned from a trip to Zurich, Austria, and Germany. This year alone, he’s visited 5 countries outside of the U.S.

LinkedIn

Robert Half

Robert Half is the world’s first and largest specialized talent solutions and business consulting firm, connecting highly skilled job seekers with rewarding opportunities at great companies. Areas of specialization include finance and accounting, human resources, administrative and customer support, legal, technology, marketing, and creative. Robert Half offers contract talent, permanent placement, and executive search services; it is the parent company of Protiviti, a global consulting firm. In the last 12 months, Robert Half has been named one of Fortune’s World’s Most Admired Companies, one of the 100 Best Companies to Work For, and has also received recognition from Forbes as one of the World’s Best Employers and one of America’s Best Professional Recruiting, Executive Recruiting, and Temporary Staffing Firms.

Website | LinkedIn

Renasant Bank supports North Fulton Business Radio

Renasant BankRenasant Bank has humble roots, having started in 1904 as a $100,000 bank located in a Lee County, Mississippi, bakery. Since then, Renasant has grown into one of the Southeast’s strongest financial institutions, boasting over $26 billion in assets and more than 280 offices offering banking, lending, wealth management, and financial services throughout the region. All of Renasant’s success stems from the commitment of each banker to invest in the communities they serve, which in turn helps them better understand the people they serve. At Renasant Bank, their banking professionals understand you because they work and live alongside you every day.

Website | LinkedIn | Facebook | Instagram | X (Twitter) | YouTube

Beyond Computer Solutions supports North Fulton Business Radio

Whether you’re a law firm, medical practice, or manufacturer, there’s one headline you don’t want to make: “Local Business Pays Thousands in Ransom After Cyberattack.” That’s where Beyond Computer Solutions comes in. They help organizations like yours stay out of the news and in business with managed IT and cybersecurity services designed for industries where compliance and reputation matter most.

Whether they serve as your complete IT department or simply support your internal team, they are well-versed in HIPAA, secure document access, written security policies, and other essential aspects that ensure your safety and well-being. Best of all, it starts with a complimentary security assessment.

Website | LinkedIn | Facebook | YouTube

About North Fulton Business Radio and host John Ray

With over 900 episodes and having featured over 1,400 guests, North Fulton Business Radio is the longest-running podcast in the North Fulton area, covering business in our community like no one else. We are the undisputed “Voice of Business” in North Fulton!

The show invites a diverse range of business, non-profit, and community leaders to share their significant contributions to their respective markets, communities, and professions. There is no discrimination based on company size, and there is never any “pay to play.” North Fulton Business Radio supports and celebrates businesses by sharing positive stories that traditional media ignore. Some media lean left. Some media lean right. We lean business.

John Ray, host of  North Fulton Business Radio, and Owner, Ray Business Advisors
John Ray, host of North Fulton Business Radio and Owner, Ray Business Advisors

John Ray is the host of North Fulton Business Radio. John and the team at North Fulton Business Radio, LLC, an affiliate of Business RadioX®, produce the show, which is recorded inside Renasant Bank in Alpharetta.

The studio is located at 275 South Main Street, Alpharetta, GA 30009.

You can find the entire archive of shows by following this link. The show is accessible on all major podcast apps, such as Apple Podcasts, Spotify, Google, Amazon, iHeart Radio, and many others.

John Ray, The Generosity MindsetJohn Ray also operates his own business advisory practice. John’s services include advising solopreneurs and small professional services firms on their value, their positioning and business development, and their pricing. His clients are professionals who are selling their expertise, such as consultants, coaches, attorneys, CPAs, accountants, bookkeepers, marketing professionals, and other professional services practitioners.

John is the author of the five-star rated book The Generosity Mindset: A Journey to Business Success by Raising Your Confidence, Value, and Prices, praised by readers for its practical insights on raising confidence, value, and prices.

Tagged With: 2026 hiring trends, AI, Amy Mangan, artificial intelligence, atlanta, Beyond Computer Solutions, compensation, contract talent, cybersecurity, data analytics, digital transformation, flexibility, hiring trends, hybrid work, John Ray, labor market trends, Machine Learning, North Fulton, North Fulton Business Radio, permanent placement, remote work, renasant bank, Robert Half, salary trends, specialized talent, staffing solutions, Stephen Tradd

Helen Panos on K-12 Tutoring and Executive Functioning

December 23, 2025 by John Ray

Helen Panos, Dynamis Learning, on K-12 Tutoring, Executive Functioning Coaching, and Educational Advocacy (North Fulton Business Radio, Episode 925), with host John Ray
North Fulton Business Radio
Helen Panos on K-12 Tutoring and Executive Functioning
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Helen Panos, Dynamis Learning, on K-12 Tutoring, Executive Functioning Coaching, and Educational Advocacy (North Fulton Business Radio, Episode 925), with host John Ray

Helen Panos, Dynamis Learning, on K-12 Tutoring, Executive Function Coaching, and Educational Advocacy (North Fulton Business Radio, Episode 925)

On this episode of North Fulton Business Radio, host John Ray welcomes Helen Panos, Founder and CEO of Dynamis Learning, a K-12 tutoring company serving students nationwide. Helen, who spent 25 years in Fulton County schools as a middle school teacher, gifted program lead, and 504 chair, launched Dynamis Learning 10 years ago to address gaps she witnessed in traditional classroom settings.

The conversation explores how Dynamis Learning differs from large tutoring companies through three key services: one-on-one virtual tutoring across all subjects, executive function coaching for students who struggle with organization and time management, and educational advocacy to help families navigate 504 plans and secure necessary accommodations. Helen shares compelling success stories, including a student who improved her SAT score by 300 points after receiving extended time accommodations, and she explains how executive functioning skills help students manage ADHD, working memory issues, and the demands of accelerated coursework.

Helen discusses the rise of ADHD diagnoses, the pressures of accelerated math programs in middle school, and why early intervention with executive functioning strategies prevents frustration and academic struggles. She also announces her podcast, Smart Parents Successful Students, which addresses common challenges parents face supporting their children’s education.

John Ray is the host of North Fulton Business Radio. The show is produced by John Ray and North Fulton Business Radio, LLC, an affiliate of Business RadioX®, and is recorded inside Renasant Bank in Alpharetta.

Key Takeaways from This Episode

  • Dynamis Learning offers three core services that set it apart from large tutoring companies: personalized one-on-one tutoring, executive function coaching to teach organizational and time management skills, and educational advocacy to help families secure 504 accommodations for students with ADHD and learning disabilities
  • Executive functioning skills address common challenges like task initiation, working memory, organization, and emotional control, which are particularly critical for students with ADHD who face demands from accelerated coursework, sports, and extracurricular activities
  • Early intervention with executive function coaching helps students develop lifelong skills they’ll need in college and careers, while advocacy services connect tutors directly with teachers to identify specific student needs and secure appropriate accommodations like extended test time
  • Helen identified concerning educational trends before COVID, including the rapid expansion of accelerated math programs that push students through algebra and geometry in a single year, often requiring tutoring support just to survive the pace

Topics Discussed in this Episode

00:20 John Ray introduces the show and guest Helen Panos
02:02 Helen Panos introduces Dynamis Learning and its nationwide K-12 tutoring services
03:13 How COVID enabled virtual tutoring to become 95% of the business
03:41 Helen’s background: 25 years in Fulton County schools as a gifted lead and teacher
04:43 Educational issues Helen identified before COVID, including curriculum acceleration
06:50 Different levels of giftedness and diagnostic challenges in schools
07:59 Helen explains educational advocacy and 504 plans for students with disabilities
10:06 Success story: Student gains 300 points on SAT after securing extended time accommodations
12:18 How Dynamis Learning differs from large tutoring companies
13:27 Executive function coaching: definition and core skills
16:01 Strategies and tools executive functioning coaches use with students
18:36 Success stories from executive function coaching clients
21:33 Why executive functioning skills are lifelong, not tied to specific subjects
22:26 Benefits of early intervention with executive functioning skills
23:35 Helen’s podcast: Smart Parent Successful Students
24:32 Signs that indicate parents should reach out for tutoring or coaching support
25:53 Success story: Addressing reading gaps before gifted program testing
27:55 How to contact Dynamis Learning

Helen Panos, Founder and CEO, Dynamis Learning

Helen Panos, Founder and CEO, Dynamis Learning
Helen Panos, Founder and CEO, Dynamis Learning

Helen Panos is an accomplished educator with over 25 years of experience in a public school system. She began Dynamis Learning, her K-12 nationwide tutoring/SAT/ACT and parent advocacy business, 10 years ago. She is passionate about helping children reach their potential. She listens to what a parent needs and matches them with the right type of tutor. This tutor helps customize a program that will motivate and move the child forward in their academics with ease. Helen is a part of the business and currently has 20 tutors on the Dynamis Learning staff, which can help with a variety of subjects.

You can find Helen regularly on her Dynamis Learning Facebook page, where she does Facebook Lives. The topics are those that she has heard most parents struggle with when it comes to their kids being successful in school and in life! She also hosts her own podcast, Smart Parents Successful Students, which can be found on Spotify and her YouTube channel.

LinkedIn

Dynamis Learning

Dynamis Learning is a K-12 nationwide tutoring/SAT/ACT prep/advocacy and executive function company. Our team of 20 tutors mainly work virtually, and they encompass a variety of subject matter knowledge from reading to math/science and study skills. They are also able to tutor students in person in the metro Atlanta area, whether at a library or in their home. Advocacy is a big part of what Dynamis offers families; thus, they are pleased to provide resources and specialized support for a child when needed. In 2025, their service offerings grew to add individualized executive function coaching for 6th-12th graders and college essay writing. Soon, Dynamis will also provide small-group executive function coaching for 3rd–5th graders.

Website | Facebook | Instagram | YouTube | Podcast

Renasant Bank supports North Fulton Business Radio

Renasant BankRenasant Bank has humble roots, having started in 1904 as a $100,000 bank located in a Lee County, Mississippi, bakery. Since then, Renasant has grown into one of the Southeast’s strongest financial institutions, boasting over $26 billion in assets and more than 280 offices offering banking, lending, wealth management, and financial services throughout the region. All of Renasant’s success stems from the commitment of each banker to invest in the communities they serve, which in turn helps them better understand the people they serve. At Renasant Bank, their banking professionals understand you because they work and live alongside you every day.

Website | LinkedIn | Facebook | Instagram | X (Twitter) | YouTube

Beyond Computer Solutions supports North Fulton Business Radio

Whether you’re a law firm, medical practice, or manufacturer, there’s one headline you don’t want to make: “Local Business Pays Thousands in Ransom After Cyberattack.” That’s where Beyond Computer Solutions comes in. They help organizations like yours stay out of the news and in business with managed IT and cybersecurity services designed for industries where compliance and reputation matter most.

Whether they serve as your complete IT department or simply support your internal team, they are well-versed in HIPAA, secure document access, written security policies, and other essential aspects that ensure your safety and well-being. Best of all, it starts with a complimentary security assessment.

Website | LinkedIn | Facebook | YouTube

About North Fulton Business Radio and host John Ray

With over 900 episodes and having featured over 1,400 guests, North Fulton Business Radio is the longest-running podcast in the North Fulton area, covering business in our community like no one else. We are the undisputed “Voice of Business” in North Fulton!

The show invites a diverse range of business, non-profit, and community leaders to share their significant contributions to their respective markets, communities, and professions. There is no discrimination based on company size, and there is never any “pay to play.” North Fulton Business Radio supports and celebrates businesses by sharing positive stories that traditional media ignore. Some media lean left. Some media lean right. We lean business.

John Ray, host of  North Fulton Business Radio, and Owner, Ray Business Advisors
John Ray, host of North Fulton Business Radio and Owner, Ray Business Advisors

John Ray is the host of North Fulton Business Radio. John and the team at North Fulton Business Radio, LLC, an affiliate of Business RadioX®, produce the show, which is recorded inside Renasant Bank in Alpharetta.

The studio is located at 275 South Main Street, Alpharetta, GA 30009.

You can find the entire archive of shows by following this link. The show is accessible on all major podcast apps, such as Apple Podcasts, Spotify, Google, Amazon, iHeart Radio, and many others.

John Ray, The Generosity MindsetJohn Ray also operates his own business advisory practice. John’s services include advising solopreneurs and small professional services firms on their value, their positioning and business development, and their pricing. His clients are professionals who are selling their expertise, such as consultants, coaches, attorneys, CPAs, accountants, bookkeepers, marketing professionals, and other professional services practitioners.

John is the author of the five-star rated book The Generosity Mindset: A Journey to Business Success by Raising Your Confidence, Value, and Prices, praised by readers for its practical insights on raising confidence, value, and prices.

Tagged With: 504 plans, ADHD, Beyond Computer Solutions, Dynamis Learning, educational advocacy, executive function coaching, executive functioning, Fulton County Schools, gifted education, Helen Panos, John Ray, K-12 tutoring, learning disabilities, North Fulton, North Fulton Business Radio, online tutoring, renasant bank, Sandy Springs, tutoring services, virtual tutoring

GNFCC Leadership Transition: 2025 Highlights and 2026 Priorities

December 22, 2025 by John Ray

GNFCC Leadership Transition: Kali Boatright Talks 2025 Highlights and 2026 Priorities with Outgoing Chair Dean Collins and Incoming Chair Laura Madajewski, on the GNFCC 400 Insider podcast
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GNFCC Leadership Transition: Kali Boatright Talks 2025 Highlights and 2026 Priorities with Outgoing Chair Dean Collins and Incoming Chair Laura Madajewski, on the GNFCC 400 Insider podcast

GNFCC Leadership Transition: Kali Boatright Talks 2025 Highlights and 2026 Priorities with Outgoing Chair Dean Collins and Incoming Chair Laura Madajewski (GNFCC 400 Insider, Episode 111)

Host Kali Boatright, President and CEO of the Greater North Fulton Chamber, marks a year-end leadership transition by reflecting on 2025 accomplishments and previewing 2026 priorities with outgoing Chair Dean Collins (Axis Infrastructure) and incoming Chair Laura Madajewski (HLB Gross Collins).

Dean looks back on a strong Chamber year, including continued momentum around regional collaboration and economic development, plus the Strategic Leadership Visit that took investor-level members to Mesa and Scottsdale to learn from innovation, redevelopment, and the role of arts, culture, and sports as economic drivers.

Laura shares her 2026 theme, “Forging Our Future,” and outlines what comes next: revisiting strategic planning, moving through the Chamber’s reaccreditation process, and revamping the NextGen (Young Professionals) program with stronger engagement, expanded programming, and an enhanced mentor match.

The GNFCC 400 Insider is presented by the Greater North Fulton Chamber of Commerce and produced by John Ray and the North Fulton affiliate of Business RadioX®.

Key Takeaways from This Episode

  • This is a true handoff episode: what 2025 proved, what 2026 will prioritize, and what continuity looks like when leadership changes without losing momentum.
  • “Forging Our Future” is not a slogan; it’s an operating stance: Laura Madajewski’s theme is about building forward, not maintaining.
  • 2026 is a “systems year,” not a “more events” year: strategic planning refresh, reaccreditation work, and tightening how the Chamber measures and delivers impact.
  • NextGen is being rebuilt with intention: stronger engagement, refreshed programming, and a more meaningful mentor match approach.
  • The Chamber’s regional work keeps expanding: continued collaboration and economic development focus that goes beyond any one city.
  • Chair advice you can steal for your own leadership role: clear the calendar, show up, stay close to members, and ask the questions you need to ask.

Topics Discussed in this Episode

Laura Madajewski and Dean Collins
Laura Madajewski and Dean Collins

00:00 Introduction to the GNFCC 400 Insider podcast
00:41 Meet the 2025 and 2026 Chairs
01:42 Dean Collins Reflects on 2025
03:08 Laura Madajewski’s Journey and Vision
05:28 Accomplishments and Goals for the Chamber
08:47 Forging the Future: 2026 Plans
13:03 Public-Private Partnerships and Community Impact
17:41 Advice for the Incoming Chair
20:46 Leadership Styles and Final Thoughts
24:21 Closing Remarks and Contact Information

Laura Madajewski, 2026 Chair, and Principal, HLB Gross Collins P.C.

Laura Madajewski, 2026 Chair, and Principal, HLB Gross Collins P.C.
Laura Madajewski, 2026 Chair, and Principal, HLB Gross Collins P.C.

Laura E. Madajewski, CPA, MBA, is a Principal in the Audit and Advisory department at HLB Gross Collins P.C., bringing more than 16 years of public accounting experience with a focus on audits and financial statement preparation. She is known for helping clients strengthen internal controls, enhance governance and oversight, and streamline operations, approaching each engagement as a trusted advisor who tailors assurance and accounting solutions to the client’s specific needs.

Laura leads the firm’s Manufacturing, Distribution and Supply Chain Practice as well as its Employee Benefit Practice, and she has significant experience serving nonprofit organizations, including private schools, religious organizations, trade associations, and foundations.

Outside of work, Laura enjoys charitable and volunteer work throughout the Atlanta and North Fulton communities. She serves on the advisory board of Golf for The Kids, is Treasurer and a volunteer on the Board of Directors of The Drake House, has served as President and Secretary of the Song of Atlanta Show Chorus Board, and is President of the Sanctuary at Rivermont Homeowners’ Association Board of Directors.

She earned both her BBA and MBA in Accounting from Kennesaw State University.

LinkedIn

Dean Collins, 2025 GNFCC Chair, and Founder & President, Axis Infrastructure

Dean Collins, 2025 GNFCC Chair, and Founder & President, Axis Infrastructure
Dean Collins, 2025 GNFCC Chair, and Founder & President, Axis Infrastructure

Dean Collins is the Founder and President of Axis Infrastructure, a firm he established in 2016 to address critical needs in the transportation and site development industries. With over 25 years of experience, Dean has cultivated a deep understanding of the complexities involved in land development projects, positioning Axis as a leader in the field. Under his leadership, Axis Companies has developed a comprehensive “Development Suite” that offers tailored services in land development, project management, and construction management, enabling clients to choose between individual services or complete turnkey solutions.

Before founding Axis, Dean served as Vice President and Director of Facilities at TYLIN International for nearly 23 years. In this role, he successfully led business development and design efforts for vertical projects across the Americas, managing a diverse team of architects, engineers, and construction managers. His extensive background in project management and design has been instrumental in shaping Axis Companies’ innovative approach.

Dean holds an Associates degree in Engineering from the State University of New York at Delhi and a Bachelor of Science in Civil Engineering from Rensselaer Polytechnic Institute.

LinkedIn

About GNFCC and The GNFCC 400 Insider podcast

Kali Boatright, President and CEO of the Greater North Fulton Chamber of Commerce (GNFCC)
Kali Boatright, President and CEO of the Greater North Fulton Chamber of Commerce

The GNFCC 400 Insider is sponsored by the Greater North Fulton Chamber of Commerce (GNFCC), and the host of the show is Kali Boatright, President and CEO of GNFCC.

The Greater North Fulton Chamber of Commerce is a private, non-profit, member-driven organization comprised of over 1,400 business enterprises, civic organizations, educational institutions, and individuals. Their service area includes Alpharetta, Johns Creek, Milton, Mountain Park, Roswell, and Sandy Springs. GNFCC is the leading voice on economic development, business growth, and quality of life issues in North Fulton County.

Greater North Fulton Chamber of Commerce, GNFCCAs a five-star accredited chamber, GNFCC’s vision is to be the premier organization driving member and community success across the region, and they are dedicated to pursuing this vision based on the guiding principles of advocacy, inclusivity, and operational excellence.

GNFCC promotes the interests of their members by assuming a leadership role in making North Fulton an excellent place to work, live, play, and stay. They provide one voice for all local businesses to influence decision-makers, recommend legislation, and protect the valuable resources that make North Fulton a popular place to live.

For more information on GNFCC and its North Fulton County service area, follow this link or call (770) 993-8806. For more information on other GNFCC events, follow this link.

Tagged With: 2025 recap, 2026 plans, axis companies, Axis Infrastructure, Chamber leadership transition, community improvement districts, dean collins, economic development, Forging Our Future, GNFCC, GNFCC 400 Insider, Greater North Fulton Chamber of Commerce, HLB Gross Collins, Kali Boatright, Laura Madajewski, Mentor Match, NextGen, NFEA, North Fulton, North Fulton Economic Alliance, North Fulton region, public-private partnership, strategic planning, Workforce Development, young professionals

Sue Yeh Johnson on Using AI for Team Trust and Alignment

December 15, 2025 by John Ray

Sue Yeh Johnson, Yeh and Johnson Consulting, on Using AI to Decode Trust Breakdowns, Team Alignment, and Relational Intelligence (North Fulton Business Radio, Episode 923), with host John Ray
North Fulton Business Radio
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Sue Yeh Johnson, Yeh and Johnson Consulting, on Using AI to Decode Trust Breakdowns, Team Alignment, and Relational Intelligence (North Fulton Business Radio, Episode 923), with host John Ray

Sue Yeh Johnson, Yeh and Johnson Consulting, on Using AI to Decode Trust Breakdowns, Team Alignment, and Relational Intelligence (North Fulton Business Radio, Episode 924)

On this episode of North Fulton Business Radio, host John Ray welcomes Sue Yeh Johnson, Founder of Yeh and Johnson Consulting, to discuss Relational Intelligence (RI) and how leaders can decode the hidden dynamics that stall decisions and erode trust. Sue shares how her proprietary AI tool, built on 25 years of consulting experience with Fortune 500 companies, helps leadership teams spot early warning signs like silent resistance, power shifts, and trust breakdowns before they become costly problems. She explains the concept of the “shadowstack,” the unofficial power structures that run organizations but don’t appear on org charts, and how leaders can avoid “techno-feudalism” by keeping humans at the center of decision-making.

Sue discusses practical ways to surface friction inside teams, including one powerful question leaders can ask this week to expose hidden misalignment. She also shares her work as co-founder of Atlanta Women in AI, creating community and support for women navigating AI-driven workplace changes. Throughout the conversation, Sue emphasizes that performance breakdowns are rarely about technology—they’re about relationships and alignment.

John Ray is the host of North Fulton Business Radio. The show is produced by John Ray and North Fulton Business Radio, LLC, an affiliate of Business RadioX®, and is recorded inside Renasant Bank in Alpharetta.

Key Takeaways from This Episode

  • Relational Intelligence helps leaders decode trust signals, power shifts, and silent resistance before they escalate into costly decision delays and misalignment.
  • The “shadowstack” represents the unofficial power structures and influence networks that actually run organizations but aren’t visible on org charts.
  • Billions of dollars are wasted when teams nod in agreement during meetings but silently disagree and fail to execute decisions.
  • One simple question to surface hidden friction: “What’s something we keep revisiting that should already be resolved?”

Topics Discussed in this Episode

00:20 John Ray introduces the show and guest Sue Yeh Johnson
02:13 Sue Yeh Johnson introduces Yeh and Johnson Consulting
02:49 Sue’s career arc and passion for Relational Intelligence work
03:06 What is Relational Intelligence (RI) and how it works
03:56 Common relational issues inside companies
04:23 Defining misalignment with real-world examples
05:28 Volatility, velocity, and communication challenges in today’s business environment
06:35 Decoding power shifts, trust breakdowns, and silent resistance
09:04 How Sue’s proprietary AI tool decodes relational signals
11:14 What Relational Intelligence reveals that dashboards and reports miss
13:50 The “shadowstack” and techno-feudalism in leadership
16:44 How relational breakdowns actually show up inside teams
19:56 One relational move leaders can make this week
21:38 Sue’s background and 25-year career journey
25:39 Atlanta Women in AI and building community
27:21 Success stories in mentoring and developing leaders
28:20 How Sue’s platform works and future scaling plans
29:47 Contact information for Yeh and Johnson Consulting

Sue Yeh Johnson, Founder

Sue Yeh Johnson on North Fulton Business Radio
Sue Yeh Johnson, Yeh and Johnson Consulting

Sue Yeh Johnson is a strategist, advisor, and expert in reading the room—especially when the most important dynamics go unspoken.

As co-founder of Yeh & Johnson Consulting, she partners with leadership teams, boards, and founders to surface and resolve the relational friction that slows decisions, erodes trust, or quietly stalls momentum. Her specialty is Relational Intelligence—a strategic discipline that translates trust signals, power shifts, and unspoken dynamics into clear insight leaders can act on.

With 25 years in systems strategy and a decade in executive coaching, Sue brings both depth and precision to high-stakes moments. Whether supporting a founder transition, navigating board dynamics, or aligning a fast-scaling team, she helps ambitious organizations move faster—by naming what others avoid.

She is also a founding voice for Atlanta Women in AI, where she advocates for human-centered technology, inclusive leadership, and putting relational signals at the core of innovation.

Sue is known for making sense of complex rooms, surfacing what’s unsaid, and helping leaders move with clarity and integrity. Based in Atlanta, she’s an avid pattern-watcher and a firm believer that the most powerful insights show up between the bullet points—not in them.

LinkedIn

Yeh & Johnson Consulting

Yeh & Johnson helps leaders act on what others avoid. They specialize in Relational Intelligence (RI)—a strategic toolkit for uncovering the hidden dynamics that slow decisions, erode trust, and stall execution across teams and leadership groups.

In an era of volatility and constant change, traditional tools often miss the mark. The firm equips leaders to navigate uncertainty by decoding human signals—power shifts, trust breakdowns, and silent resistance—and translating them into clear, actionable strategy.

Their work is grounded in a core truth: today’s biggest performance losses aren’t operational—they’re relational. Research shows that poor communication can waste up to $75 million per $1 billion spent, and 75% of cross-functional teams underperform due to misalignment. Yeh & Johnson helps clients address these breakdowns before they cost time, talent, or traction.

They work with growth-stage tech firms, public sector innovators, and mission-driven CEOs navigating high-stakes decisions—where trust and alignment are critical.

Website | Company LinkedIn

Renasant Bank supports North Fulton Business Radio

Renasant BankRenasant Bank has humble roots, having started in 1904 as a $100,000 bank located in a Lee County, Mississippi, bakery. Since then, Renasant has grown into one of the Southeast’s strongest financial institutions, boasting over $26 billion in assets and more than 280 offices offering banking, lending, wealth management, and financial services throughout the region. All of Renasant’s success stems from the commitment of each banker to invest in the communities they serve, which in turn helps them better understand the people they serve. At Renasant Bank, their banking professionals understand you because they work and live alongside you every day.

Website | LinkedIn | Facebook | Instagram | X (Twitter) | YouTube

Beyond Computer Solutions supports North Fulton Business Radio

Whether you’re a law firm, medical practice, or manufacturer, there’s one headline you don’t want to make: “Local Business Pays Thousands in Ransom After Cyberattack.” That’s where Beyond Computer Solutions comes in. They help organizations like yours stay out of the news and in business with managed IT and cybersecurity services designed for industries where compliance and reputation matter most.

Whether they serve as your complete IT department or simply support your internal team, they are well-versed in HIPAA, secure document access, written security policies, and other essential aspects that ensure your safety and well-being. Best of all, it starts with a complimentary security assessment.

Website | LinkedIn | Facebook | YouTube

About North Fulton Business Radio and host John Ray

With over 900 episodes and having featured over 1,400 guests, North Fulton Business Radio is the longest-running podcast in the North Fulton area, covering business in our community like no one else. We are the undisputed “Voice of Business” in North Fulton!

The show invites a diverse range of business, non-profit, and community leaders to share their significant contributions to their respective markets, communities, and professions. There is no discrimination based on company size, and there is never any “pay to play.” North Fulton Business Radio supports and celebrates businesses by sharing positive stories that traditional media ignore. Some media lean left. Some media lean right. We lean business.

John Ray, host of  North Fulton Business Radio, and Owner, Ray Business Advisors
John Ray, host of North Fulton Business Radio and Owner, Ray Business Advisors

John Ray is the host of North Fulton Business Radio. John and the team at North Fulton Business Radio, LLC, an affiliate of Business RadioX®, produce the show, which is recorded inside Renasant Bank in Alpharetta.

The studio is located at 275 South Main Street, Alpharetta, GA 30009.

You can find the entire archive of shows by following this link. The show is accessible on all major podcast apps, such as Apple Podcasts, Spotify, Google, Amazon, iHeart Radio, and many others.

John Ray, The Generosity MindsetJohn Ray also operates his own business advisory practice. John’s services include advising solopreneurs and small professional services firms on their value, their positioning and business development, and their pricing. His clients are professionals who are selling their expertise, such as consultants, coaches, attorneys, CPAs, accountants, bookkeepers, marketing professionals, and other professional services practitioners.

John is the author of the five-star rated book, The Generosity Mindset: A Journey to Business Success by Raising Your Confidence, Value, and Prices, praised by readers for its practical insights on raising confidence, value, and prices.

Tagged With: AI, alignment, artificial intelligence, Atlanta Women in AI, Beyond Computer Solutions, communication, decision-making, John Ray, Leadership, North Fulton, North Fulton Business Radio, organizational dynamics, Relational Intelligence, renasant bank, Sue Yeh Johnson, trust, Yeh and Johnson Consulting

Keith Scott, KLSA, on Modernizing Government Operations

December 11, 2025 by John Ray

Keith Scott, K.L. Scott & Associates (KLSA), on Modernizing Government Technology, Strategic Planning, and Citizen Experience (North Fulton Business Radio, Episode 922), with host John Ray
North Fulton Business Radio
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Keith Scott, K.L. Scott & Associates (KLSA), on Modernizing Government Technology, Strategic Planning, and Citizen Experience (North Fulton Business Radio, Episode 922), with host John Ray

Keith Scott, K.L. Scott & Associates (KLSA), on Modernizing Government Technology, Strategic Planning, and Citizen Experience (North Fulton Business Radio, Episode 922)

On this episode of North Fulton Business Radio, host John Ray welcomes Keith Scott, CEO of K.L. Scott & Associates (KLSA), a management and IT consulting firm based in Alpharetta. With over 32 years of experience, Scott helps federal, state, and local government agencies modernize their technology systems, break down operational silos, and deliver better outcomes for the communities they serve.

Scott discusses how government agencies face unique challenges, including aging technology infrastructure, workforce turnover with a third of government employees retiring in the next five years, and the need to compete with private sector organizations for top talent. He explains how KLSA helps agencies leverage data-driven decision-making, implement AI readiness assessments, and create strategic plans that survive beyond election cycles. Scott shares success stories, including helping a Maryland state agency redesign their customer call center operations and helping a Midwestern city retain talent by improving community engagement processes.

The conversation covers the importance of citizen feedback loops, how government agencies can attract mission-driven talent despite salary limitations, and the opportunities and challenges surrounding AI implementation in the public sector. Scott also discusses his Citizen Experience Podcast and the KLSA Academy, which provides training in AI skills, executive leadership, and workforce development for government employees.

John Ray is the host of North Fulton Business Radio. The show is produced by John Ray and North Fulton Business Radio, LLC, an affiliate of Business RadioX®, and is recorded inside Renasant Bank in Alpharetta.

Key Takeaways from This Episode

  • Government agencies must establish citizen feedback loops to understand how their services are being received and identify areas for improvement, rather than relying solely on outlier complaints or praise.
  • The government workforce faces a critical challenge with roughly a third of employees retiring within five years, creating a knowledge vacuum that requires succession planning and strategies to attract mission-driven talent.
  • AI presents opportunities for government agencies to accelerate outcomes and improve efficiency, but requires proper readiness assessments and business cases beyond basic chatbot implementations.
  • Cybersecurity and data vulnerability represent the biggest challenge facing government today, with increasing threats from automated attacks, account theft, and voice impersonation targeting vulnerable populations.

Topics Discussed in this Episode

00:20 John Ray introduces the show and guest Keith Scott
02:12 Keith Scott introduces KLSA and how the firm helps government agencies
03:07 Keith Scott’s career background from software developer to MBA to consulting
04:24 KLSA’s history serving 35-40 municipalities and federal agencies since 2013
05:12 The importance of citizen feedback loops in government service delivery
06:08 Challenges with continuity in government beyond election cycles
08:00 Why government agencies care about citizen experience and compete for taxpayer revenue
10:14 How community planning affects economic vitality, using Alpharetta’s North Point Mall area as an example
11:15 Data-driven decision-making and addressing legacy systems in government
12:35 Citizens compare government services to private sector experiences like Amazon
13:14 Breaking down silos between government departments like fire, education, and parks
15:13 Workforce challenges with government employees retiring and knowledge transfer
16:27 Attracting mission-driven talent versus competing on salary with private sector
17:17 How COVID affected younger workers’ need for mentorship and community
18:20 AI opportunities in government and building agentic AI tools
20:05 Big picture challenges facing government, including cybersecurity threats
21:20 The Citizen Experience Podcast and KLSA Academy
23:05 Symptoms that indicate a government agency needs strategic planning help
24:44 Success stories, including Maryland customer service redesign and Midwestern city talent retention
26:48 Contact information for KLSA

Keith L. Scott, Founder and Chief Executive Officer

Keith L. Scott
Keith L. Scott

Keith L. Scott is the Founder and Chief Executive Officer of K.L. Scott & Associates (KLSA), an Atlanta-based management and information technology consulting firm that helps government agencies modernize systems, strengthen operations, and deliver better outcomes for the communities they serve. With more than 32 years of experience at the intersection of technology, strategy, and public service, he is recognized as a trusted advisor to federal, state, and local government leaders navigating complex, high-stakes transformations.

Keith began his career in consulting with leading global firms, including Deloitte and Gartner, where he refined his analytical rigor, strategic insight, and commitment to excellence. In 2013, he co-founded KLSA to bring large-firm expertise with the speed, flexibility, and personal attention of a boutique consultancy. Under his leadership, the firm has grown into a national advisory partner with offices in Atlanta and Washington, D.C., supporting more than 30 public-sector organizations and earning distinctions such as SBA 8(a) certification, ISO 9001 quality certification, and a GSA Multiple Award Schedule contract.

His work centers on helping government agencies modernize technology, leverage data and AI for better decision-making, improve organizational performance, and enhance the citizen experience. Keith’s leadership philosophy reflects a balance of analytics and empathy, ensuring that every modernization effort stays rooted in people, impact, and community outcomes.

Keith also serves as the host of The Citizen Experience Podcast, where he interviews leaders, innovators, public officials, and industry experts about government transformation, technology, and the future of public service. His thought leadership has positioned him as a sought-after advisor on topics ranging from AI adoption to strategic planning to operational excellence in government.

He holds a B.S. in Computer Science, an MBA in Organizational Strategy, and certification in Business Analytics. When he is not advising clients, speaking, or recording new podcast episodes, he is committed to mentoring emerging professionals and supporting community-driven initiatives.

LinkedIn

K.L. Scott & Associates (KLSA)

K.L. Scott & Associates (KLSA) is a management and information technology consulting firm headquartered in Atlanta, Georgia, with an additional office in Washington, D.C. Founded in 2013, the firm helps government agencies and mission-driven organizations modernize their technology, improve operational performance, and deliver better outcomes for the communities they serve. Guided by the belief that effective government strengthens quality of life for all residents, KLSA blends data-driven insight with practical, people-centered solutions.

KLSA provides a full range of consulting services including IT modernization, artificial intelligence and advanced analytics, strategy and operational improvement, organizational design, change management, workforce development, and program implementation support. The firm’s approach combines rigorous analysis with empathetic leadership, ensuring that every recommendation can be successfully executed and sustained.

KLSA holds several key federal certifications and contracting vehicles, including SBA 8(a) status, ISO 9001 quality certification, and the GSA Multiple Award Schedule (MAS) contract. These designations reflect the firm’s disciplined management practices and make it easy for government customers to partner with them. KLSA also supports clients through its 8(a) joint venture, K2K Ohana, which expands delivery capacity across digital transformation, cybersecurity, AI enablement, and mission-critical federal programs.

The firm has delivered successful outcomes for more than 30 federal, state, and local agencies across the country. Their work spans sectors such as human services, public safety, transportation, education, and finance, helping government leaders respond to modernization pressures, rising citizen expectations, and evolving workforce needs.

Driven by a commitment to service, ethics, and measurable impact, KLSA continues to help public-sector organizations operate more efficiently, use data more intelligently, and deliver a better citizen experience.

Website | LinkedIn

Renasant Bank supports North Fulton Business Radio

Renasant BankRenasant Bank has humble roots, having started in 1904 as a $100,000 bank located in a Lee County, Mississippi, bakery. Since then, Renasant has grown into one of the Southeast’s strongest financial institutions, boasting over $26 billion in assets and more than 280 offices offering banking, lending, wealth management, and financial services throughout the region. All of Renasant’s success stems from the commitment of each banker to invest in the communities they serve, which in turn helps them better understand the people they serve. At Renasant Bank, their banking professionals understand you because they work and live alongside you every day.

Website | LinkedIn | Facebook | Instagram | X (Twitter) | YouTube

Beyond Computer Solutions supports North Fulton Business Radio

Whether you’re a law firm, medical practice, or manufacturer, there’s one headline you don’t want to make: “Local Business Pays Thousands in Ransom After Cyberattack.” That’s where Beyond Computer Solutions comes in. They help organizations like yours stay out of the news and in business with managed IT and cybersecurity services designed for industries where compliance and reputation matter most.

Whether they serve as your complete IT department or simply support your internal team, they are well-versed in HIPAA, secure document access, written security policies, and other essential aspects that ensure your safety and well-being. Best of all, it starts with a complimentary security assessment.

Website | LinkedIn | Facebook | YouTube

About North Fulton Business Radio and host John Ray

With over 900 episodes and having featured over 1,400 guests, North Fulton Business Radio is the longest-running podcast in the North Fulton area, covering business in our community like no one else. We are the undisputed “Voice of Business” in North Fulton!

The show invites a diverse range of business, non-profit, and community leaders to share their significant contributions to their respective markets, communities, and professions. There is no discrimination based on company size, and there is never any “pay to play.” North Fulton Business Radio supports and celebrates businesses by sharing positive stories that traditional media ignore. Some media lean left. Some media lean right. We lean business.

John Ray, host of  North Fulton Business Radio, and Owner, Ray Business Advisors
John Ray, host of North Fulton Business Radio and Owner, Ray Business Advisors

John Ray is the host of North Fulton Business Radio. John and the team at North Fulton Business Radio, LLC, an affiliate of Business RadioX®, produce the show, which is recorded inside Renasant Bank in Alpharetta.

The studio is located at 275 South Main Street, Alpharetta, GA 30009.

You can find the entire archive of shows by following this link. The show is accessible on all major podcast apps, such as Apple Podcasts, Spotify, Google, Amazon, iHeart Radio, and many others.

John Ray, The Generosity MindsetJohn Ray also operates his own business advisory practice. John’s services include advising solopreneurs and small professional services firms on their value, their positioning and business development, and their pricing. His clients are professionals who are selling their expertise, such as consultants, coaches, attorneys, CPAs, accountants, bookkeepers, marketing professionals, and other professional services practitioners.

John is the author of the five-star rated book, The Generosity Mindset: A Journey to Business Success by Raising Your Confidence, Value, and Prices, praised by readers for its practical insights on raising confidence, value, and prices.

Tagged With: AI in government, Alpharetta, artificial intelligence, Beyond Computer Solutions, citizen experience, cybersecurity, data-driven decision-making, government consulting, government operations, IT modernization, John Ray, K.L. Scott & Associates, keith scott, KLSA, management consulting, North Fulton, North Fulton Business Radio, public sector, renasant bank, strategic planning, Workforce Development

Working Yet Homeless in North Fulton

December 4, 2025 by John Ray

Nesha Mason, The Drake House, and Joy Monroe, SPARC, on Attainable Housing, Working Families Experiencing Homelessness, and the Economy Hotel Evacuation, on North Fulton Business Radio with host John Ray
North Fulton Business Radio
Working Yet Homeless in North Fulton
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Nesha Mason, The Drake House, and Joy Monroe, SPARC, on Attainable Housing, Working Families Experiencing Homelessness, and the Economy Hotel Evacuation, on North Fulton Business Radio with host John Ray

Nesha Mason, The Drake House, and Joy Monroe, SPARC, on Attainable Housing, Working Families Experiencing Homelessness, and the Economy Hotel Evacuation (North Fulton Business Radio, Episode 919)

Nesha Mason, President of The Drake House in Roswell, and Joy Monroe, founder of the Single Parent Alliance and Resource Center (SPARC), join host John Ray to discuss the crisis of working families experiencing homelessness in North Fulton and the broader Metro Atlanta region. The conversation explores the challenges facing single mothers and their children who are living in extended-stay motels, the barriers to attainable housing, and the impact on the local workforce and business community.

The discussion highlights the May 2025 evacuation of the Economy Hotel in North Fulton, which displaced over 100 families, and the book There Is No Place for Us: Working and Homeless in America by Brian Goldstone. Nesha and Joy explain why families become trapped in extended-stay motels despite working full-time jobs, the devastating effects on children living in these conditions, and the urgent need for more attainable housing solutions in North Fulton.

They also discuss the Motel to Home Alliance, the North Fulton Improvement Network, and practical ways community members can get involved, including participating in comprehensive planning processes, listening to the North Fulton Voices podcast, and supporting nonprofit collaboration to address this growing crisis.

John Ray is the host of North Fulton Business Radio. The show is produced by John Ray and North Fulton Business Radio, LLC, an affiliate of Business RadioX®, and is recorded inside Renasant Bank in Alpharetta.

Key Takeaways from This Episode

  • Single mothers and families experiencing homelessness in North Fulton are often employed full-time but cannot afford the security deposits and first month’s rent required to move from extended-stay motels into apartments, creating a trap that keeps them homeless despite working.
  • Extended-stay motels were originally built for traveling salesmen, not families, yet they now house families in 200–250 square feet with no kitchens, inadequate sleeping arrangements, and exposure to crime, violence, and other adverse childhood experiences that impact children’s health, education, and well-being.
  • The May 2025 evacuation of the Economy Hotel displaced over 100 families, and none could be relocated within North Fulton, disrupting their jobs, children’s schools, and entire support systems while removing essential service workers from the local workforce.
  • North Fulton’s attainable housing shortage affects the entire community, as CNAs, home health aides, daycare workers, teachers, servers, and other essential workers cannot afford to live where they work, reducing workforce availability and increasing costs for businesses and residents alike.

Topics Discussed in this Episode

00:20 John Ray introduces the show and guests, Nesha Mason and Joy Monroe
02:21 Nesha Mason introduces The Drake House and its mission to support single mothers experiencing homelessness
03:12 Joy Monroe introduces SPARC and its housing stability and economic mobility programs
04:54 Joy Monroe shares her personal experience as a single parent living in an extended-stay motel
06:41 The federal classification of families in motels as homeless
08:12 How extended-stay motels become traps for working families
09:07 SPARC’s motel-to-home program and the Motel to Home Alliance
10:42 Barriers to qualifying for apartments, including evictions and credit scores
13:00 The book There Is No Place for Us by Brian Goldstone and the Drake House book club
15:09 The May 2025 evacuation of the Economy Hotel in North Fulton
21:50 The trauma of relocating families outside of North Fulton and its impact on their jobs and children’s schools
23:27 Dispelling myths about families experiencing homelessness
26:39 Effects on children living in extended-stay motels
29:39 Principals allowing children to sleep in class because motels prevent adequate rest
31:08 Extended-stay hotels were never designed for families
33:27 The lack of attainable housing as the root cause of working homelessness
36:02 The cost to North Fulton businesses of losing service workers
39:02 A teacher who cannot afford to live in North Fulton on her salary
40:22 The need for creative housing solutions beyond just apartments
43:16 How community members can get involved through comprehensive plans and the North Fulton Improvement Network (NFIN)
45:35 The importance of engaging at the local level in zoning and comprehensive plans
46:15 How to connect with The Drake House and SPARC

Nesha Mason, President, The Drake House

Nesha Mason, President, The Drake House, on North Fulton Business Radio with host John Ray
Nesha Mason, President, The Drake House

Nesha Mason brings a diverse skill set with more than 20 years of experience in both the public and private sectors. Nesha worked as an operations director in the private sector before transitioning to public service, serving as Mayor for the City of Abilene, Kansas. After her tenure as an elected official, Nesha served as program director for a county-wide nonprofit developing programs that united the medical and early childhood communities. Upon relocation to the Atlanta area in 2013, she served as a Fulton County educator and then transitioned to executive director of a statewide educational foundation focusing on unifying education and workforce development.

In her current role as President of The Drake House, Nesha Mason combines her leadership skills, educational expertise, and commitment to community welfare to lead and support initiatives that empower families and create lasting positive change. Under her leadership, the organization has expanded from housing and support to offering a comprehensive pathway from homelessness to stability. She has enhanced programming, upgraded facilities, and forged vital partnerships to create a community of support for families in need. Nesha also spearheaded the North Fulton Housing Collaborative, uniting nonprofits for greater impact. Her fiscal expertise has grown The Drake House’s budget by 78.5%, ensuring quality care and lasting change for vulnerable families.

LinkedIn

The Drake House

The Drake House provides a short-term crisis and an affordable housing program for single mothers and their children experiencing homelessness in North Metro Atlanta. Their educational, empowerment and mentoring programs assist families in becoming financially self-sufficient and contributing members of the community. The Drake House is the only agency in the area offering an emergency residential program, serving approximately 50 families with 100 children per year. The Drake House envisions a community where every family has the opportunity to recover quickly with dignity from their homeless situation.

Website | Facebook | LinkedIn

Joy Monroe, Founder, Single Parent Alliance and Resource Center (SPARC)

Joy Monroe, Founder, Single Parent Alliance and Resource Center (SPARC), on North Fulton Business Radio with host John Ray
Joy Monroe, Founder, Single Parent Alliance and Resource Center (SPARC)

Joy Monroe is the founder of the Single Parent Alliance and Resource Center (SPARC). Joy started SPARC after moving to Georgia from New York and realizing that her support system had been essential to her success as a single parent. When she relocated to Atlanta with what she thought was a solid plan, she discovered that Atlanta requires employment before securing housing, unlike New York, where cash payments are accepted. The situation led to Joy and her sons living in an extended-stay motel while she secured employment and housing.

On the morning they were scheduled to move into their new apartment, Joy and her sons were hit by a truck. Though they only stayed in the motel for an additional week, that experience galvanized for her how precarious life is for families at extended-stay motels. Even when doing everything right with a solid plan, one unexpected event can trap families in a cycle they cannot escape. Joy also learned that families living in extended-stay motels are federally classified as homeless, even though she did not feel homeless at the time. This personal journey inspired her to create SPARC, which began as a support group in her living room and has grown into an organization serving single parents throughout Metro Atlanta with programs focused on housing stability, economic mobility, and family well-being.

LinkedIn

Single Parent Alliance and Resource Center (SPARC)

The Single Parent Alliance and Resource Center (SPARC) helps single parents, strengthens families, and builds futures through programs that focus on housing stability, economic mobility, and family health. SPARC’s Motel to Home program helps families transition from extended stay motels into stable, permanent housing through outreach, housing assistance, and aftercare support. Families receive help overcoming barriers such as deposits and moving expenses with ongoing guidance to maintain stability. The Motel to Home Alliance, a coalition of partner agencies, ensures that 88% of families receiving housing assistance maintain stable housing after a year.

The Financial Achievement Club is offered as part of SPARC’s aftercare services, where families that have been housed participate in a program to encourage savings and build an emergency account to guard against future homelessness. SPARC also brings programs and services directly to where families live and play, including free afterschool programs at apartment complexes and community events like SPARC in the Park where single parents can participate in educational workshops and build their support networks.

Website | Facebook | Instagram

Renasant Bank supports North Fulton Business Radio

Renasant BankRenasant Bank has humble roots, having started in 1904 as a $100,000 bank located in a Lee County, Mississippi, bakery. Since then, Renasant has grown into one of the Southeast’s strongest financial institutions, boasting over $26 billion in assets and more than 280 offices offering banking, lending, wealth management, and financial services throughout the region. All of Renasant’s success stems from the commitment of each banker to invest in the communities they serve, which in turn helps them better understand the people they serve. At Renasant Bank, their banking professionals understand you because they work and live alongside you every day.

Website | LinkedIn | Facebook | Instagram | X (Twitter) | YouTube

Beyond Computer Solutions supports North Fulton Business Radio

Whether you’re a law firm, medical practice, or manufacturer, there’s one headline you don’t want to make: “Local Business Pays Thousands in Ransom After Cyberattack.” That’s where Beyond Computer Solutions comes in. They help organizations like yours stay out of the news and in business with managed IT and cybersecurity services designed for industries where compliance and reputation matter most.

Whether they serve as your complete IT department or simply support your internal team, they are well-versed in HIPAA, secure document access, written security policies, and other essential aspects that ensure your safety and well-being. Best of all, it starts with a complimentary security assessment.

Website | LinkedIn | Facebook | YouTube

About North Fulton Business Radio and host John Ray

With over 900 episodes and having featured over 1,400 guests, North Fulton Business Radio is the longest-running podcast in the North Fulton area, covering business in our community like no one else. We are the undisputed “Voice of Business” in North Fulton!

The show invites a diverse range of business, non-profit, and community leaders to share their significant contributions to their respective markets, communities, and professions. There is no discrimination based on company size, and there is never any “pay to play.” North Fulton Business Radio supports and celebrates businesses by sharing positive stories that traditional media ignore. Some media lean left. Some media lean right. We lean business.

John Ray, host of  North Fulton Business Radio, and Owner, Ray Business Advisors
John Ray, host of North Fulton Business Radio and Owner, Ray Business Advisors

John Ray is the host of North Fulton Business Radio. John and the team at North Fulton Business Radio, LLC, an affiliate of Business RadioX®, produce the show, which is recorded inside Renasant Bank in Alpharetta.

The studio is located at 275 South Main Street, Alpharetta, GA 30009.

You can find the entire archive of shows by following this link. The show is accessible on all major podcast apps, such as Apple Podcasts, Spotify, Google, Amazon, iHeart Radio, and many others.

John Ray, The Generosity MindsetJohn Ray also operates his own business advisory practice. John’s services include advising solopreneurs and small professional services firms on their value, their positioning and business development, and their pricing. His clients are professionals who are selling their expertise, such as consultants, coaches, attorneys, CPAs, accountants, bookkeepers, marketing professionals, and other professional services practitioners.

John is the author of the five-star rated book, The Generosity Mindset: A Journey to Business Success by Raising Your Confidence, Value, and Prices, praised by readers for its practical insights on raising confidence, value, and prices.

Tagged With: Affordable housing, Alpharetta, attainable housing, Beyond Computer Solutions, Brian Goldstone, comprehensive planning, Economy Hotel, extended stay motels, Homelessness, housing barriers, housing stability, John Ray, joy monroe, Motel to Home, Motel to Home Alliance, Nesha Mason, North Fulton, North Fulton Business Radio, North Fulton Improvement Network, North Fulton Voices, renasant bank, Roswell, single mothers, Single Parent Alliance and Resource Center, single parents, SPARC, The Drake House, There Is No Place for Us, workforce housing, working homeless

The Music Studio Atlanta Opens in Johns Creek

December 2, 2025 by John Ray

Cecilia Rowe, The Music Studio Atlanta, on Music Education and Opening a Third Location in Johns Creek, on North Fulton Business Radio with host John Ray
North Fulton Business Radio
The Music Studio Atlanta Opens in Johns Creek
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Cecilia Rowe, The Music Studio Atlanta, on Music Education and Opening a Third Location in Johns Creek, on North Fulton Business Radio with host John Ray

Cecilia Rowe, The Music Studio Atlanta, on Music Education and Opening a Third Location in Johns Creek (North Fulton Business Radio, Episode 917)

North Fulton Business Radio host John Ray welcomes Cecilia Rowe, CEO of The Music Studio Atlanta, one of Georgia’s largest privately owned music schools, serving more than 1,500 students across Metro Atlanta. The company offers instruction in piano, voice, guitar, drums, strings, and select woodwinds through both studio locations and in-home lessons.

Cecilia discusses her family’s four-generation musical legacy, the company’s rigorous hiring process for educators, and how performance opportunities like open mics and recitals build student confidence. She shares a transformation story of a young student who went from crying at her first recital to confidently performing at The Strand theatre, illustrating how music education develops discipline, perseverance, and self-confidence that benefit children throughout their lives.

The Music Studio Atlanta currently operates studios in Vinings and East Cobb and is opening its third location on State Bridge Road in Johns Creek in December 2025. Cecilia also discusses her book, Don’t Miss Your Child’s Musical Window, which addresses when to start music education, how to choose the right instrument, and how to make music a lifelong love.

John Ray is the host of North Fulton Business Radio. The show is produced by John Ray and North Fulton Business Radio, LLC, an affiliate of Business RadioX®, and is recorded inside Renasant Bank in Alpharetta.

Key Takeaways from This Episode

  • Starting music education early creates stronger neural pathways similar to learning a second language, increasing the likelihood of a lifelong musical journey
  • The relationship between student and teacher is the most critical factor in sustained engagement with music lessons, more important than temporary motivation lapses
  • Performance opportunities in family-friendly, low-pressure environments help students develop confidence that translates to presentations, public speaking, and other areas of life
  • Music education builds foundational life skills, including self-confidence, discipline, commitment, and perseverance, that benefit children in all aspects of their development

Topics Discussed in this Episode

00:19 John Ray introduces the show and guest Cecilia Rowe
02:20 Cecilia Rowe introduces The Music Studio Atlanta and its locations
02:38 Cecilia’s family musical legacy from 1920s UK to present day
04:11 How Cecilia transitioned from corporate work to teaching music
05:41 What music education brought Cecilia as a student: confidence, discipline, and risk-taking
07:38 Cecilia’s love of teaching beginners and starting the family business
08:35 Instruments offered: piano, voice, guitar, drums, strings, and woodwinds
09:18 How parents choose the right instrument for their child
10:08 Discussion of Cecilia’s book Don’t Miss Your Child’s Musical Window
11:14 The studio experience: homey, safe, and child-friendly
12:10 The rigorous hiring process for educators who are musicians
13:52 Matching students with the right teacher for their style and goals
14:32 Open mics at Cecilia’s husband’s pizzeria and their purpose
16:05 Recitals as “fancier open mics” with themes and formal performances
17:30 In-home music lessons: 30 years of service to Atlanta families
18:34 How parents decide between studio and in-home lessons
20:04 Service radius for in-home lessons in Johns Creek area
21:37 Signs that a student needs to change teachers or programs
23:23 The importance of not quitting: commitment and perseverance in music
24:40 Who should engage with The Music Studio Atlanta
26:18 Success stories: improved reading skills and confidence transformation
28:59 New Johns Creek location details and ribbon-cutting event

Cecilia Rowe, CEO, The Music Studio Atlanta

Cecilia Rowe, CEO, The Music Studio Atlanta
Cecilia Rowe, CEO, The Music Studio Atlanta

Cecilia is a seasoned marketing and child-focused business professional with over three decades of experience and the owner of the multi-award-winning company, The Music Studio Atlanta. One of Georgia’s largest privately owned music schools, currently teaching more than 1,500 students both in-studio and at-home, the Music Studio Atlanta currently has locations in the Vinings and East Cobb areas and has expanded to open a third location in December 2025, in Johns Creek/Alpharetta.

After moving to Atlanta in 1989, Cecilia and her family started an in-home music lessons business, Courtnay & Rowe In-Home Music Academy, and spent 20 years teaching piano, voice, and guitar. She later became sole owner, and she merged it with the studio locations of The Music Studio Atlanta to create its current multi-location model. The Music Studio Atlanta is proud to have received five community awards last year, and this year the company has already been honored with four more.

Cecilia is passionate about creating safe spaces and family-friendly experiences for music education and aims to inspire children of all ages to build self-confidence, experience joy, and learn valuable life lessons through music. She recently was honored by the Cobb County Chamber with Women’s Owned Business of the Year as well as her third year in a row being awarded with Top 25 Business in Cobb.

In addition, Cecilia wrote a book as a musical resource for families, but also highlighting her musical journey and her family’s musical legacy. The book, Don’t Miss Your Child’s Musical Window, is also the motto of Cecilia’s life.

LinkedIn

The Music Studio Atlanta

The Music Studio Atlanta is one of Georgia’s largest privately owned music schools, teaching more than 1,500 students both in-studio and in-home across Metro Atlanta. The company believes that music lessons should be fun while encouraging self-confidence, self-expression, and proficiency through performance opportunities. Students learn to focus, take risks, and persevere when the going gets tough and are rewarded for these efforts with an exclusive proprietary reward system as well as recognition for recital and other performance achievements. The Music Studio Atlanta sets goals like recitals and open mics to inspire students to practice more, learn faster, and gain self-confidence through performance opportunities. The company currently operates studios in Vinings (the flagship location since 2011) and East Cobb/Marietta (since 2022) and is opening a third location in Johns Creek/Alpharetta in December 2025 at 10945 State Bridge Road.

The Music Studio Atlanta offers comprehensive music education in piano, voice, guitar (including bass, ukulele, acoustic, and electric), drums, strings (violin, viola, and cello), and select woodwinds, with approximately 85 teachers across the organization. The Music Studio Atlanta has received multiple community awards and is proud to be affiliated with the National Association for Music Education, Georgia Music Educators Association, and Music Teachers National Association.

Website | Facebook | Instagram | LinkedIn | YouTube

Renasant Bank supports North Fulton Business Radio

Renasant BankRenasant Bank has humble roots, having started in 1904 as a $100,000 bank located in a Lee County, Mississippi, bakery. Since then, Renasant has grown into one of the Southeast’s strongest financial institutions, boasting over $26 billion in assets and more than 280 offices offering banking, lending, wealth management, and financial services throughout the region. All of Renasant’s success stems from the commitment of each banker to invest in the communities they serve, which in turn helps them better understand the people they serve. At Renasant Bank, their banking professionals understand you because they work and live alongside you every day.

Website | LinkedIn | Facebook | Instagram | X (Twitter) | YouTube

Beyond Computer Solutions supports North Fulton Business Radio

Whether you’re a law firm, medical practice, or manufacturer, there’s one headline you don’t want to make: “Local Business Pays Thousands in Ransom After Cyberattack.” That’s where Beyond Computer Solutions comes in. They help organizations like yours stay out of the news and in business with managed IT and cybersecurity services designed for industries where compliance and reputation matter most.

Whether they serve as your complete IT department or simply support your internal team, they are well-versed in HIPAA, secure document access, written security policies, and other essential aspects that ensure your safety and well-being. Best of all, it starts with a complimentary security assessment.

Website | LinkedIn | Facebook | YouTube

About North Fulton Business Radio and host John Ray

With over 900 episodes and having featured over 1,400 guests, North Fulton Business Radio is the longest-running podcast in the North Fulton area, covering business in our community like no one else. We are the undisputed “Voice of Business” in North Fulton!

The show invites a diverse range of business, non-profit, and community leaders to share their significant contributions to their markets, communities, and professions. There’s no discrimination based on company size, and there’s never any “pay to play.” North Fulton Business Radio supports and celebrates businesses by sharing positive stories that traditional media ignore. Some media lean left. Some media lean right. We lean business.

John Ray, host of  North Fulton Business Radio, and Owner, Ray Business Advisors
John Ray, host of North Fulton Business Radio and Owner, Ray Business Advisors

John Ray is the host of North Fulton Business Radio. John and the team at North Fulton Business Radio, LLC, an affiliate of Business RadioX®, produce the show, and it is recorded inside Renasant Bank in Alpharetta.

The studio is located at 275 South Main Street, Alpharetta, GA 30009.

You can find the complete archive of shows by following this link. The show is available on all the major podcast apps, including Apple Podcasts, Spotify, Google, Amazon, iHeart Radio, and many others.

John Ray, The Generosity MindsetJohn Ray also operates his own business advisory practice. John’s services include advising solopreneurs and small professional services firms on their value, their positioning and business development, and their pricing. His clients are professionals who are selling their expertise, such as consultants, coaches, attorneys, CPAs, accountants, bookkeepers, marketing professionals, and other professional services practitioners.

John is the author of the five-star rated book, The Generosity Mindset: A Journey to Business Success by Raising Your Confidence, Value, and Prices, praised by readers for its practical insights on raising confidence, value, and prices.

Tagged With: adult music lessons, Alpharetta, Beyond Computer Solutions, Cecilia Rowe, child development, children's music education, drum lessons, guitar lessons, in-home music lessons, John Ray, Johns Creek, music education, music lessons, music recitals, music studio, North Fulton, North Fulton Business Radio, performance opportunities, piano lessons, renasant bank, string instruments, The Music Studio Atlanta, voice lessons

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