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Rachel Donnelly, Black Dress Consultants and Derek Chard, Payroc/TWC Atlanta Inc.

January 12, 2023 by John Ray

Rachel Donnelly, Black Dress Consultants and Derek Chard, Payroc/TWC Atlanta Inc.
Family Business Radio
Rachel Donnelly, Black Dress Consultants and Derek Chard, Payroc/TWC Atlanta Inc.
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Rachel Donnelly, Black Dress Consultants and Derek Chard, Payroc/TWC Atlanta Inc.

Rachel Donnelly, Black Dress Consultants and Derek Chard, Payroc/TWC Atlanta Inc. (Family Business Radio, Episode 40)

On this episode of Family Business Radio, host Anthony Chen welcomed two esteemed business owners to the studio. Rachel Donnelly discussed her personal history with loss and what motivated her to create Black Dress Consultants, the services they provide, and much more. Derek Chard talked about the biggest concerns local business owners face in today’s economy, the biggest misconceptions of the merchant services industry, advances in technology and how that changes business, and much more. Anthony closed the show with a commentary on how financial planning can be overwhelming. He suggests starting somewhere small and keeping it simple.

Family Business Radio is underwritten and brought to you by Anthony Chen with Lighthouse Financial Network.

Black Dress Consultants

Black Dress Consultants handle the business of death so you don’t have to. By coordinating with attorneys, financial advisors, accountants, etc., they offload the administrative tasks that come with legacy planning and after loss, so you can focus less on the logistics and more on creating space to live worry-free and grieve peacefully.

Website | LinkedIn | Facebook | Instagram | Twitter

Rachel Donnelly, Owner / CEO, Black Dress Consultants

Rachel Donnelly, Owner / CEO, Black Dress Consultants

Some days Rachel Donnelly feels like a real-life Little Orphan Annie whose life should be subtitled “Death Becomes Her.” (She’s joking! Sort of.)

Growing up, Rachel used to accompany her father on his house calls and hospital rounds, which gave me a deep understanding of compassion and leaning into hard spaces. When she was 16, my father passed away at the age of 48. A few years later, she moved my grandmother to an assisted living home where she passed shortly after. Several years later, her mother was diagnosed with cancer and passed away shortly thereafter. Her passing left Rachel with five houses to clean out and sell, as well as her role as caregiver for her uncle.

After Rachel’s uncle passed away, she assumed the role of Co-Executrix of his estate. Needless to say… she’s dealt with a lot of death. And in these instances — especially the two where she was Executor — there were so many decisions to make and tasks to complete. And she was doing it all while trying to work full time, raise two small kids, run a house and stay married (because let’s be honest… life never stops, not even for death).

Rachel vividly remembers standing in the parking lot of the bank after spending hours trying to (unsuccessfully) open an estate banking account and thinking to herself, “Why isn’t there someone who can help project manage this dumpster fire?!” Which is how Black Dress Consultants came to be.

She created this business because this is the service she wishes she had available to her then. Many times over, Rachel has been where you are right now. She understands how overwhelming and emotionally taxing it can be. But you don’t have to do this alone.

The Black Dress Consultants are here to help you manage the expected and unexpected of end-of-life. Whether you’re looking for someone to help legacy plan, or you’re dealing with the loss of a loved one and don’t know where to start, they have ample experience in taking tasks off your plate so you can free up space to breathe.

LinkedIn

Payroc/TWC Atlanta Inc.

Payroc is a full-service payment processing company headquartered in Chicago, Illinois. They also have a headquarter office right here in Atlanta, GA. They pride themselves in taking a consultative approach with business owners to improve their payment acceptance processes while mitigating the cost of payment acceptance, specifically credit card acceptance. They have a plethora of networks, software, and hardware to best serve the clients’ needs.

Website | Facebook | Twitter | LinkedIn | Instagram 

Derek Chard, Owner, Payroc/TWC Atlanta Inc.

Derek Chard, Owner, Payroc/TWC Atlanta Inc.

Derek Chard has been a sales professional and business owner in various industries for the last 10 years. He grew up working for his family’s businesses, attended the University of Connecticut, and then moved down to Atlanta, GA in 2017 from CT.

He has worked in and held leadership positions in financial services, telecom sales, office supply sales, and now payment processing. Derek now runs an Independent Sales Office for Payroc Inc.

LinkedIn

Anthony Chen, Host of Family Business Radio

Anthony Chen, Lighthouse Financial, and Host of “Family Business Radio”

This show is sponsored and brought to you by Anthony Chen with Lighthouse Financial Network. Securities and advisory services offered through Royal Alliance Associates, Inc. (RAA), member FINRA/SIPC. RAA is separately owned and other entities and/or marketing names, products or services referenced here are independent of RAA. The main office address is 575 Broadhollow Rd. Melville, NY 11747. You can reach Anthony at 631-465-9090 ext 5075 or by email at anthonychen@lfnllc.com.

Anthony Chen started his career in financial services with MetLife in Buffalo, NY in 2008. Born and raised in Elmhurst, Queens, he considers himself a full-blooded New Yorker while now enjoying his Atlanta, GA home. Specializing in family businesses and their owners, Anthony works to protect what is most important to them. From preserving to creating wealth, Anthony partners with CPAs and attorneys to help address all the concerns and help clients achieve their goals. By using a combination of financial products ranging from life, disability, and long-term care insurance to many investment options through Royal Alliance. Anthony looks to be the eyes and ears for his client’s financial foundation. In his spare time, Anthony is an avid long-distance runner.

The complete show archive of “Family Business Radio” can be found at familybusinessradioshow.com.

Tagged With: Anthony Chen, black dress consultants, consultants, Derek Chard, Family Business, Family Business Radio, Lighthouse Financial, Lighthouse Financial Network, payment processing, Payroc, Payroc/TWC Atlanta Inc, rachel donnelly

Nancy Langer and Laura Newell-McLaughlin with Transact Campus

October 5, 2021 by Karen

Nancy-Langer-and-Laura-Newell-McLaughlin-with-Transact-Campus-feature
Phoenix Business Radio
Nancy Langer and Laura Newell-McLaughlin with Transact Campus
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Nancy Langer and Laura Newell-McLaughlin with Transact Campus

transact-logo1

Transact Campus is a fintech and the leader in innovative, mobile-centric technology for college campuses. Transact offers payment and mobile-centric credential solutions for the university technology ecosystem.

Offerings span integrated payment solutions for tuition and fees, to multi-purpose campus IDs that can be used for everything from door and event access, to campus commerce solutions for meal plans, mobile ordering, retail payments, and more.

With 500 employees globally, Transact is headquartered in Phoenix, serves 12M students across more than 1,300 institutions, and facilitates approximately $45B in transactions annually.

Nancy-Langer-Phoenix-Business-RadioXNancy Langer joined Transact Campus, as CEO in July 2021. She brings more than 35 years of expertise and leadership in the financial technology arena to her role and is leading Transact to become a key partner in the university ecosystem.

Under Nancy’s leadership, and in the current digital landscape, Transact is poised for exponential growth and expansion as the complete mobile-first platform for student payments and commerce.

Nancy is a transformation and growth-driven executive, experienced in all aspects of business management and leadership. She has had success and proven results for start-up ventures and mature businesses.

In 2018 and 2019, Nancy was named a Top 50 Women of Influence by Housing Wire Magazine. Nancy was named a Woman Executive of the Year for corporations greater than 2,500 employees by the Stevie Awards in 2015 and 2016.

She graduated Magna Cum Laude with a degree in Management Information Systems from the University of Wisconsin-Eau Claire and later received an executive leadership program certification from Northwestern University’s Kellogg School of Management.

Laura-Newell-Mclaughlin-Phoenix-Business-RadioXLaura Newell-McLaughlin is Executive Vice President of Payments at Transact Campus.

She has nearly 30 years of experience in financial technology for higher education and an expertise in integrated payments and payment processing strategy.

Laura oversees the strategy and operations for Transact’s Payments division that facilitates more than $45 billion in tuition and non-tuition financial transactions annually.

Follow Transact Campus on LinkedIn, Facebook and Twitter.

Phoenix-House-Show-Logos

Tagged With: FinTech, higher ed fintech, payment processing, payments

ATLANTA’S BUSINESS LEADERS: Adam Harrell of Nebo Agency, Doug Hardman of Payscape and Tim Mitchell of HR Outsourcing

July 1, 2015 by Mike

Gwinnett Studio
Gwinnett Studio
ATLANTA'S BUSINESS LEADERS: Adam Harrell of Nebo Agency, Doug Hardman of Payscape and Tim Mitchell of HR Outsourcing
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Mike Sammond, Adam Harrell, Doug Hardman, Tim Mitchell, Louis Rosas
Mike Sammond, Adam Harrell, Doug Hardman, Tim Mitchell, Louis Rosas

Adam Harrell/Nebo Agency

Nebo is a human-centered digital agency. They believe that great work comes from understanding the needs, wants and perceptions of your audience. This human-centered approach informs everything they do. With expertise in digital marketing strategy, web design, user experience, SEO, paid media, digital public relations, social media marketing and analytics, Nebo has helped its clients achieve their digital goals.

Doug Hardman/Payscape

Payscape provides financial technology solutions and credit card processing to businesses, both big and startup, with dreams of becoming the best companies in the world.

 


Tim Mitchell/HR Outsourcing, Inc.

HROI (HR Outsourcing, Inc.) is a PEO (Professional Employer Organization) that provides a bundled solution for payroll, employee benefits, workers comp, and HR services.

 

 

Tagged With: credit card fraud, credit card processing, credit cards, doug hardman, employees, emv, financial technology solutions, hr outsourcing, hroi, human resources company, louis rosas, Nebo Agency, payment industry, payment processing, payment solutions, payments, payscape, peo, professional employer organization, tim mitchell

Humor Wins

May 5, 2015 by angishields

Midtown Business Radio
Midtown Business Radio
Humor Wins
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Humor Wins

Humor Wins

This week I sat down with Marshall Chiles, Founder and Dudeman of Humor Wins, a business that helps companies looking to improve team dynamics among their staff.  As the owner of one of the first comedy clubs in Atlanta, Laughing Skull Lounge, he has been in the humor business for years.  He decided to take his knowledge of comedy to help business people learn to add an element of humor to their client interactions and sales presentations.  Humor Wins’ team also provides corporate roast services, adding a memorable, interesting element to company events.

Marshall talked about how they take their clients through the process of learning how to develop some humorous comments or jokes that help disarm prospective customers, facilitating relationship building that can lead to a sale.  His team also facilitates team building by teaching self-deprecating humor that can foster better communication and reduce tension among the business’s staff.

He brought along Jeremy Wing, Co-CEO of Payscape Advisors, a merchant services and financial technology company.  Payscape Advisors provides an array of services and technologies for companies ranging from online invoicing, an online registration platform for schools and camps, access to AR capital, payment processing, and more.  Jeremy shared how he came to know Marshall through providing their payment processing services, ultimately becoming a client of Humor Wins.

I met Kimyung Kim, a comedian and word smith who uses improvisational free-style rapping to provide entertainment services for corporate events.  We got a demonstration of his skill with him rapping while we gave him random words he integrated into his lyrics.

If your company is looking to attract young, motivated millennials, reduce turnover, and help build closer relationships among your sales force, executives, and administrative staff, you need to get to know these innovative experts.

Special Guests:

Marshall Chiles, Founder/Dudeman Laughing Skull Lounge and Humor Wins  facebook_logo_small3  twitter_logo_small  linkedin_small1

Humor Wins

  • Bachelor of Business Administration, Management Information Services, University of Georgia
  • Founder of Southern Fried Supernova
  • Founder of the the world’s smallest comedy club (Laughing Skull Lounge)

Jeremy Wing, Co-CEO of Payscape Advisors  facebook_logo_small3  google-plus-logo-red-265px  twitter_logo_small  linkedin_small1

Payscape Advisors

  • Previous Director, MTV
  • Director, RegPoint Solutions
  • Investor in numerous businesses such as FINSYNC, KidsLink Inc., Bayan Investment Group
  • Recipient of numerous business awards including Top 40 Innovative Company, Atlanta, Top Workplace, AJC, Inc 500/5000 Fastest Growing Companies, and others

Kimyung Kim, Speaker/Rapper Kimyung Kim Speaks  facebook_logo_small3  twitter_logo_small  linkedin_small1

kimyung_kim21

  • Former teacher, Social Studies, Magnolia Science Academy
  • BA, History, Georgia State University
  • National Speakers Association volunteer
  • Active comedian

 

 

Tagged With: CW Hall, financial services, Financial Services Consulting, Humor Wins, Kimyung Kim, Laughing Skull Lounge, Marshall Chiles, Midtown Business Radio, online invoicing, online registration platform, payment processing, Payscape Advisors, small business, team building, Technology Solutions

Payscape Advisors

December 2, 2014 by angishields

Midtown Business Radio
Midtown Business Radio
Payscape Advisors
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Payscape Advisors

Payscape Advisors

According to the Atlanta Metro Chamber, “Georgia is 3rd in the nation, just behind New York and California in FinTech revenue. Georgia FinTech companies have produced more than $83 billion of shareholder value since 1995 and revenues are more than $34 billion annually.  Wages in Atlanta’s financial and IT industry are lower than competitive markets. Here, there is a convergence of three key sectors: finance, IT, and software, all of which have a strong presence in Atlanta, along with an abundant IT, software and financial labor force.”

Today I got to sit down with 3 of the folks on the team from Payscape Advisors, an Atlanta company through and through that is an important player in those amazing statistics.  I was joined by Rachel Lawrence, Technology Integration Specialists, Hunter Hudson, Director of Business Development, and Zach Wing, Product Manager.  Hunter Hudson has been with Payscape Advisors for a number of years and he shared the story of how Payscape Advisors was started and launched by two Atlanta residents, Jeremy Wing and Adam Bloomston.  They have since grown the company to include offices in 13 cities nationwide that also has clients and partners around the globe.  The company initially focused on payment processing but saw opportunities to expand their suite of services to include point-of-sale processing, access to working capital, SaaS services including Reg Point and Billing Orchard, international payment processing, web development for eCommerce sites (including compliant payment features) and more.  The company has striven to provide the gamut of services to merchants

As Hunter described why they’re different than many of the other merchant services companies out there, “We do have those feet on the street.  We have a team.  We have somebody you can call.  You’re gonna call their cellphone and you’ll have their email address.  We’re not just a 1-800 number.   You’re gonna have someone who’s going to be there for you.”  He went on to talk about the different service options they provide and how they collaborate with SaaS developers to provide the payment interface for their applications, enabling them to provide a more desirable, robust product to their users.

We talked about the innovative user registration software they make available to groups such as camps and other large events that provides a secure way for attendees to sign up and enter sensitive information and provide payment.  The company also offers several avenues for companies to access working capital when bank loans are not readily available.

As I sat with these 3 experts it was clear that they all share a passion for what they’re doing and take pride in engaging their clients and partners with a personable, professional approach with the goal of forging long-term, mutually-beneficial relationships.

Special Guests: Payscape Advisors LinkedIn  Twitter  google-plus-logo-red-265px  Facebook

Rachel Lawrence, Technology Integration Specialist, Payscape Advisors  Linkedin

rachel

  • BA Communication, University of Georgia
  • WW IBM WebSphere GB and Partner Sales Executive 4/13
  • Recipient, Rep of Quarter Q1 2013, IBM

Hunter Hudson, Director Business Development, Payscape Advisors Linkedin  Twitter 16x16

hunter

  • BA Finance, University of Alabama
  • Successful entrepreneur

Zach Wing, Product Manager, Payscape Advisors  Linkedin

zach

  • BA Marketing, University of Alabama
  • Former Manager, Direct Sales, Atlantix Global Systems
  • Former Owner/Partner, USA Payroll

Tagged With: CW Hall, eCommerce, financial services, Financial Services Consulting, Hunter Hudson, international processing, it services, merchant services, Midtown Business Radio, payment processing, Payscape Advisors, Rachel Lawrence, RegPoint, SaaS, small business, web design

Elavon Merchant Services

September 23, 2014 by angishields

Midtown Business Radio
Midtown Business Radio
Elavon Merchant Services
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Elavon
Megan Heinze talks about Elavon’s services for small businesses.

Today I sat down with Megan Heinze of Elavon merchant services, one of the world’s largest provider of merchant payment processing services.  The company was founded in Atlanta in 1991 as NOVA Information Systems, with a focus of providing services supporting small- to mid-sized companies.  The company combined forces with USBank, who brought a compliment of large client companies from around the globe.  Elavon continues to innovate payment processing services, providing a range of technologies, access to key business data, and customer loyalty options that help companies operate and grow more efficiently.

Megan talked about Elavon’s platform called, “Talech”, which gives the small- and mid-sized company owner the ability to use a variety of devices, including tablets and smart devices, to take orders, process payment, manage inventory, assess sales histories for their products/services, and more—all at their fingertips.  This platform gives the small- to mid-sized business owner the ability to more efficiently “wear the many hats” that small company executives often have to wear to operate their business.  Additionally, Elavon provides the business owner with the ability to offer “cardless” customer loyalty programs that are highly customizable.  Customers are able to be recognized by either their credit card or phone number, eliminating the need for a punch card or cumbersome rewards card they have to carry to be able to accrue/redeem the rewards they qualify for.

For companies in the hospitality and food/beverage spaces Elavon has partnered with Micros, the maker of point-of-sale platforms to enhance the level of security from end to end.  This collaboration will help reduce risk for both the merchant and their customers.

Special Guest:

Megan Heizne, Senior VP/General Manager, US Bank Payment Solutions & Partner Channels of Elavon  Linkedin

Elavon

  • >20 years of high-level leadership rolls in banking/finance
  • MBA, Duke University
  • Board Member, Head of Audit Committee, Littleford Day, Inc

Tagged With: customer loyalty, customer loyalty program, CW Hall, Elavon, end-to-end, fanfare rewards, Megan Heinze, merchant services, Micros, NOVA, NOVA Information Systems, payment processing, PCI, point of sale, pos, talech, tokenization, US Bank

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