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Search Results for: kids care

Turner Wyatt With Upcycled Food Association

June 7, 2022 by Jacob Lapera

TurnerWyatt
Association Leadership Radio
Turner Wyatt With Upcycled Food Association
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UFA

TurnerWyattTurner Wyatt is the co-founder of four award-winning sustainable food organizations: Denver Food Rescue, Bondadosa, Fresh Food Connect, and Upcycled Food Association. He was named one of the Top 20 Emerging Leaders in Food and Ag, and the waste industry’s 40 under 40 award.

He is a Fink Fellow and was chosen by the Mayor of Denver, Colorado to serve on the City’s Sustainable Food Policy Council. Turner currently serves as the CEO of Upcycled Food Association.

Connect with Turner on LinkedIn.

What You’ll Learn In This Episode

  • Food waste
  • Upcycling
  • Impact of upcycling on climate change
  • Upcycling as a win/win for consumers, businesses, and the environment
  • Upcycling certification

This transcript is machine transcribed by Sonix

TRANSCRIPT

Intro: [00:00:02] Broadcasting live from the Business RadioX studios in Atlanta, Georgia. It’s time for Association Leadership Radio. Now, here’s your host.

Lee Kantor: [00:00:16] Lee Kantor here, another episode of Association Leadership Radio. And this is going to be a fun one. Today on the show, we have Turner Wyatt with the Upcycled Food Association. Welcome.

Turner Wyatt: [00:00:27] Turner Thank you. Lee Glad to be here.

Lee Kantor: [00:00:31] I’m so excited to learn what you’re up to. Before we get too far into things, tell us about upcycled food. I’ve never even heard of that before. Can you share a little bit about mission purpose of the association and what exactly upcycled food is?

Turner Wyatt: [00:00:43] Yeah. You’re not alone. Most people have not heard what upcycled food is, which turns out to be kind of a problem. And I like to say that upcycled food is the easy way for everyone to prevent food waste with the products you buy. And right there you’re already seeing why it is a problem. Probably most people know just inherently now. Food waste, huge issue. It’s like 30% of all food goes to waste. Roughly $1,000,000,000,000 of food goes to waste every year. And according to project drawdown, preventing food waste would be the single most effective solution to global warming. So it’s a big problem. And upcycled food is kind of the big solution that allows anyone to help contribute to food waste prevention every time they walk into the grocery store. And so upcycled products are new products nutritious, healthy, useful products that are made with otherwise wasted ingredients. It’s as simple as that. So. So our organization. Yeah, go ahead.

Lee Kantor: [00:02:01] Well, I’m just trying to get clarity. Like, it seems like the recycling people have, like, good PR people, so that that’s a word that’s kind of common. People understand it upcycling. I mean, I think I’ve heard it in some nonfood related things, but this is the first time I’m kind of connecting dots on how it pertains to food. So the the premise is that food waste is happening. We are all aware of that. It isn’t just that. Okay. Too much on my plate tonight for dinner and I’m throwing some of it away. It’s happening at all stages of the production of food.

Turner Wyatt: [00:02:36] Correct. Yeah. And even if you’re perfect, even if you’re the stickler that that sneers at the guy next to you who takes one bite of his sandwich at the restaurant and sends the rest back. Don’t we all hate to see that? Well, even if you’re not that guy and you don’t have any waste in your own refrigerator, you label your refrigerator and you shop a few times a week so you don’t overbuy. And you do all the things that and you compost, right? You do all the things that we can do at home to prevent food waste. Even if you’re perfect 100% of the time, there’s still a ton billions of tons of food waste that are happening out there elsewhere in the supply chain that have nothing to do with what you consume inside of your home. Until now. Right. So until now, until upcycled food, your impact on food waste was bound to the fore walls of your kitchen, of your home. And now, with upcycled food, it helps you prevent food waste that’s helping happening elsewhere in the food supply chain, elsewhere in the world. Because it turns that otherwise wasted food into a new product that you can buy. So a couple of examples. Everyone always asks for examples. So here’s a few. For every beer that you produce, there’s a ton of wasted spent grain. So the beer brewing process really isn’t just one ingredient that you get out of that beer. You get at least two. You get beer. And then you get spent grain. And you get a lot of it, like billions and billions of pounds every year.

Turner Wyatt: [00:04:17] And it’s really nutritious stuff. You can make all kinds of stuff out of it. You can make flour and you can make chips and crackers and anything that you can make flour out of. You can make barley protein. And Molson Coors and AB InBev have both gotten into the barley milk industry to be a part of the hugely growing plant based milk industry. And AB InBev in particular just invested $100 million in a in a new barley milk processing plant in Saint Louis. So it goes to show that businesses have a huge incentive to prevent their waste, obviously. That’s like one of the acute tenets of business. Reduce your waste to zero if possible. And what this new movement is doing is it’s showing businesses, hey, consumers who we all know are increasingly concerned about the sustainability of the products they’re buying. Will buy, actually want to buy. Most of them want to buy products that are made out of otherwise wasted food. And isn’t that great? Because all these big companies are making big. Really aggressive statements about what they’re going to do about climate change by 2030. By 2035, we’re going to be carbon neutral, all this stuff. They have no idea how they’re going to get there. Leigh. But as a food business, you can get there by commercializing your otherwise wasted food. And we Upcycled Food Association are a support network. We’re here to make sure that when you do create an upcycled product, you’re successful.

Lee Kantor: [00:06:06] Now, when you’re leading an organization that has kind of this kind of education and awareness challenge, that to me it would come with its own set of challenges by itself. Just that challenge of people don’t even know that this is important and there’s and this is not it’s a dream that could come true if more people were aware of it and just kind of, you know, we get the word out a little bit about it now in the industry, I would imagine, like you said about business. Business people don’t like to just accept the fact that, oh, well, we just have to throw all that away. And that’s just the way it is. I mean, creativity. Creatively, aren’t they always trying to kind of extract extract more value out of all their assets? And then in this case, they don’t want to look at the view their waste as as waste. They want to view it as a potential asset in some form. Like, so was this already happening internally? And it just there wasn’t kind of the awareness in the consumer’s mind, at least that, hey, why don’t we just make an effort to at least start purchasing some of this stuff?

Turner Wyatt: [00:07:17] Mm hmm. So, of course, Sara Lee. And that’s and that’s a good point and a good question. And in some cases, companies are doing things like turning it into animal feed or turning it into fuel or just composting it. Those are all good things to do. The worst case scenario is that the food goes in the landfill. So yeah, in some cases they’re doing something. And what our movement is all about, highest and best use. How can you, if you’re sending it to like a pig farm now? But it’s something that could easily be commercialized into a raw ingredient that could be used in human cosmetics or companion pet food even, or food for human consumption. That’s a much higher value. And so if we can kind of institutionalize this this concept of highest and best use, always looking for highest and best use, that’s what’s going to make this industry more. The excuse me, the whole consumer product industry, but particularly the food industry more successful.

Lee Kantor: [00:08:21] So having that true north but having that true north is kind of that changes the paradigm at that point. Right, exactly. So now we’re no longer just trying to use it, you know, in any way we can. Now we’re saying, you know what, let’s rethink this. Here is something. We’ve been using it this way. Maybe there’s a better way to use it. And that’s part of the association, is to educate them and say, hey, you know what, you people have been doing this this way. Have you ever thought about this? Because this you know, this smaller company over here was doing this with the stuff you’re throwing away or you’re using in this manner.

Turner Wyatt: [00:08:58] And and it really is the small companies that are leading the charge. We have about 200 businesses across 20 countries or so. And most there’s a handful of them that are the big CPGs, Dole, Mondelez, Target. Del Monte US foods, the biggest food companies in the world, but most of them are startups. And so they’re the ones innovating. And and I want to go back to something that you that you asked about before. Just to reiterate, there’s another reason that that we that we have to kind of be pushing on this for businesses to take hold of this. I was recently talking to a growing Oatmilk company. Their venture capital backed and their charge from the top is make as much oatmilk as possible. You know, we’re between fundraising rounds. It’s a super competitive space. Make as much oatmilk as possible. And obviously when you create oatmilk, what you also creating a ton of oat pulp. Many millions. Billions of tons probably. And so. There’s also it’s not just, yes, businesses should be inherently seeking out efficiencies and seeking out innovation to reduce waste. Just from a financial perspective, but because of the competitive nature and the financial pressures that a lot of these companies are experiencing, sometimes it’s just not on their radar. We’ll figure that out later. We’ll figure that out five years down the road and five years later, they’ve ended up wasting just an obscene amount of this ingredient that they could have been commercializing all along. But it wasn’t a priority. So what we’re like you said, it’s a paradigm shift for businesses to rethink what’s the highest value and best use of this ingredient that we can that we can use right now. And consumers want that. Consumers want to see businesses act more sustainably. The reason that we’re here is that 99% of consumers agree that food waste is a problem. Right.

Lee Kantor: [00:11:14] I mean, that’s just common sense, right? Like. Like it’s a duh. A total moment, right? Where you’re like, of course, no one wants to waste anything if they can possibly help it.

Turner Wyatt: [00:11:25] Help, help out his kids. Don’t waste food. Waste food. Right.

Lee Kantor: [00:11:29] Right. And and so and and then sadly, there’s, you know, food insecurity issues that are happening, you know, while we’re wasting all this food. So it’s just it’s the the food isn’t going to the right places at the right time is part of.

Turner Wyatt: [00:11:43] Ultimately it’s going to come down to. Absolutely. Yeah. And I was the executive director of Denver Food Rescue for seven years, which is a hunger relief food security, health equity nonprofit in my hometown, Denver, Colorado. And we did a lot of that work. And the reason that we started upcycling was to just make ourselves more financially independent. We had all this excess bread. Well, let’s turn that into something that we can actually make money off of so we don’t have to beg these foundations and high net worth individuals for the money that we need to do something that we all benefit from. Right. Because food security is a huge issue and so is food waste. And these are these are things that 9090 5% of people want to do something in their own lives about food waste. Where where do we ever see that kind of alignment in society? With something, especially with something environmental and especially with something environmental that makes businesses more money, which is usually an oxymoron. Right.

Lee Kantor: [00:12:42] It sounds like you’re you’re doing the right thing at the right time. It’s just a matter of making more people aware of it that it’s it becomes so there’s something actionable that people can do in order to solve the problem.

Turner Wyatt: [00:12:57] Right. And the reason we think that an association is the right way to do that is, is this okay? You’re absolutely right. We need to educate more people. 80% of people would want to buy more upcycled products. So the vast majority of people are interested in buying more upcycled products. But right now, less than 10% of people even know what upcycled products are. So there’s a huge consumer education gap. We as an organization are pretty small. We’ve only been around for two and a half years. Any of our companies know. Some of them are really big. Most of them are really small. And but together, know any one of these companies that might have one, five, $10 million in sales a year, they have 15, 25, 50,000 followers on social media. And that’s a small company. So when we use our collective voice and we align this industry to all be saying the same evidence based messaging that works with consumers to answer their questions about what upcycled food is and help increase access to upcycled food systematically as a collection, as a united front. That’s where we’re going to see this industry shift. So we’re really excited about our model because it’s a community organization where we’re not doing anything unique. All we’re doing is bringing this group of businesses together and amplifying their voices so that collectively they can help to close that education gap and tell a lot of people about just what is upcycled food and what’s the power of it, and how delicious is it and where can you buy it? And when you buy it, you should feel good about yourself because you’re preventing food waste and everyone loves that.

Lee Kantor: [00:14:55] So now when you were launching this concept, when did you start getting clues like, Hey, this is something that is going to work and that we’re getting traction by the right folks and that that’s making a difference.

Turner Wyatt: [00:15:09] Well, before we even formally organized. The Association, everyone who we were talking to, all these upcycled food companies were saying, Oh, I’ve thought of this. We need to create a certification. This is such a good idea. I thought of a association for upcycled businesses. We need to create a standard for product certification. Everyone was saying that and so we knew from before we even started the company, like, okay, there’s something here because the people with the lived experience of the problems that we would ostensibly be trying to solve are all saying that they’ve thought of creating this type of business to solve those problems before. So we knew we were on to something right off the bat. We started working towards a product certification and. Today we have the world’s first and only third party verified product and B2B ingredient certification for upcycled products. It’s called upcycled, certified and within. We just started it less than a year ago. And within its first year we expanded it internationally to Canada from the US. Within its first year, we started a partnership with Spins where SPINS is tracking upcycled certified as a spins is a big retail level sales data provider that count what people are buying and how much of it at grocery stores. So they’re tracking upcycled certified as an attribute. And what we’re seeing is that. Sales of upcycled products are growing by anywhere from 400% over the last 12 months in some channels, all the way up to 1100 percent in other channels over the last 12 months.

Turner Wyatt: [00:16:54] So huge growth here. And what the certification does is it allows us to kind of consolidate all this data about the industry, because for any SKU, any product that applies, they have to tell us, here’s how many pounds of food waste are being prevented as a result of that product. And so collectively, we can say, okay, there’s been about 250 products that have been certified so far, 250 upcycled certified products thus far. Together, those products are projecting to prevent more than £840 million of food waste this year. And if they are growing by 1100 percent next year, it’s going to be a lot more. By the way, we’re also certifying a lot more. So it it appears, you know, as consumers, especially after the pandemic, care more and more about the sustainability of the products they’re buying and the way that people are treated who are involved with the production, distribution, retailing of the products that they’re buying. This is aligned with the the way that consumers want grocery stores to be providing for them. And so, yeah, I mean, we’re two and a half years in, we’re less than one year into upcycled certified and we’re just super, super excited for what the future might hold.

Lee Kantor: [00:18:18] Yeah, I would think it would even go beyond the actual upcycled product. If I was a manufacturer, I would be saying, Hey, we manufactured this thing and it also spun off these 14 upcycled products. Like, you know, on my product that wasn’t upcycled. I’d be bragging about how because of us making this, we already created these other things, already making it everywhere.

Turner Wyatt: [00:18:42] Right. Well, look at AB InBev. They just bought. They just invested $100 million in a spent grain processing facility. Another another example that Barry Callebaut is a member. They the world’s largest chocolate supplier. One in five chocolate products is Barry Callebaut chocolate. And when you produce chocolate, which is made from cacao seeds, what else do you produce? You produce a ton. Millions of tons, actually, of cacao fruit. There’s a delicious white fruit that sort of envelops every cacao seed, which is what you ferment and dry and turn into chocolate. And so they have created this whole new brand around. They call it whole fruit, chocolate around utilizing that ingredient of the cacao fruit. And you’re seeing all kinds of companies using cacao fruit now. And it’s like it’s my my prediction would be it’s going to be one of these one of the next trendy superfood ingredients that you’re going to just find it everything. So, yeah, I mean, companies are saying, well, we’re already producing this stuff. Finally, the consumer attitude is in a place where we can rationalize commercialization.

Lee Kantor: [00:20:02] Yeah. It must be so exciting for you to be kind of on the forefront of this and be working with so many nimble startups that are playing in this space, as well as these established brands that have kind of the, you know, they they spill more product than these startups create in a year, you know, and so together that they’re trying to solve this big problem. I mean, it must be so exciting and rewarding for you.

Turner Wyatt: [00:20:27] Totally. I mean, my my dream I say this all the time. My dream is let’s get 0.0001% upcycled ingredient inclusion in Oreo. Right. Right, exactly. Like some of these products are so scaled up, it doesn’t matter if you put like a drop a micron of upcycled ingredient in in each Oreo cookie, we sell so many damn Oreo cookies that that would prevent a ton of food waste.

Lee Kantor: [00:21:00] Right. The impact is so ginormous. You can’t even. It’s hard to even kind of picture it in your head. But that’s that’s what it takes, though, is that you decided to be the change you wanted in the world and you’re making it happen. Congratulations.

Turner Wyatt: [00:21:15] Thanks, Lee. Thanks, Lee. Really appreciate that.

Lee Kantor: [00:21:18] And then for folks out there that are the leaders of an association like this, when you’re trying to kind of create this energy and this excitement around, it’s it’s not that it’s a new idea, but it’s new to a lot of folks. Is there anything that you like? Is there a mentor? Was there some inspiration for you to to be the one that is kind of pushing for this change?

Turner Wyatt: [00:21:42] For anyone out there listening that could be a mentor. I think I could use one now. This is this is the fourth food waste related organization that I have I have founded and the previous three have done. Very, very well. But this is the first association. And so, you know, sometimes it feels like we’re rowing a boat downstream and we’re just trying to just stay above water. And this concept is just so good that we’re kind of riding the coattails of of the concept. And here I am at the helm of it. And. You know, it’s yes, it’s really exciting. And also, I have so much to learn and I just try to stay humble every day and open to feedback and open to improvement because it is. It’s a different world when you have 200 plus 220 members that are all competing with each other and they all have their own businesses like this is their livelihood. And so it’s really it’s a huge challenge, but a huge opportunity because, like you said, these are the businesses that have the ability to scale up the scale up these solutions over the very short time frame that we have to address some of these problems. Yeah, it’s worth it.

Lee Kantor: [00:23:12] It’s 100% worth it. And it’s and I hope that these larger companies see these smaller companies not as a threat, but as a partner and can really make a difference in those smaller companies livelihoods and lives and make a big impact in this challenge that you’re facing. I mean, I think that this is about collaboration and working together rather than feeling like we’re competitors and this is somebody that’s nipping at our tails. I mean, I think that this is a time for everybody to collaborate.

Turner Wyatt: [00:23:44] Absolutely. Yeah. That’s the only way we’re going to get it done.

Lee Kantor: [00:23:48] So if somebody wants to learn more, have a more substantive conversation with you or somebody on your team, be a member. Like, because the members, I would imagine, are everybody related to the food industry, right? Manufacturers, distributors, you know, marketers, every.

Turner Wyatt: [00:24:03] Ingredient companies, CPGs consultancies, researchers, retailers.

Lee Kantor: [00:24:09] Does it go down to like even restaurants or restaurant owners and things like that? Or is this more in the manufactured food space?

Turner Wyatt: [00:24:17] We don’t have I mean, we don’t have a ton in the restaurant space right now, but I would love to go there because chefs are natural up cyclers. Right. Any special you’ve ever had from a restaurant? That’s just.

Lee Kantor: [00:24:27] Exactly. They’re the.

Turner Wyatt: [00:24:29] King.

Lee Kantor: [00:24:30] They think of this every day. This is something that’s top of mind every day.

Turner Wyatt: [00:24:34] And they’re also cool. And if you can make upcycled food really sexy and delicious in a cool restaurant, that’s another way to get it to catch on.

Lee Kantor: [00:24:45] Right, and to get the consumer to be aware of it. Hey, upcycling, that’s a thing because we do it and then it translates into into these other areas as well. So yeah, that’s a great idea. And so the website is upcycled food org.

Turner Wyatt: [00:25:00] Upcycled food dot org. We have a pretty strong LinkedIn presence. Those you on there have a pretty strong Instagram presence for those of you on there and just reach out or like like all associations or like many associations I think were it’s a community organization. We’re just getting started. We’re building this movement, we’re open to feedback and we want to collaborate with as many people as possible. So I look forward to hearing from people.

Lee Kantor: [00:25:28] Well, once again, congratulations on all the success thus far. And you’re doing important work and we appreciate you.

Turner Wyatt: [00:25:35] My absolute pleasure, Lee. Thank you so much for having me.

Lee Kantor: [00:25:38] All right. This is Lee Kantor. We’ll see you all next time on the Association Leadership Radio.

Tagged With: Turner Wyatt, Upcycled Food Association

Eyal Benishti With IRONSCALES

June 6, 2022 by Jacob Lapera

EyalBenishti2
Atlanta Business Radio
Eyal Benishti With IRONSCALES
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IRONSCALES

EyalBenishtiAs Chief Executive Officer at IRONSCALES, Eyal Benishti pioneered the development of the world’s first self-learning anti-phishing email security solution that combines human intelligence and machine learning technologies for automatic prevention, detection and autonomous incident response to cyber-attacks in real time.

Under Eyal’s leadership, IRONSCALES has filed four patents for anti-phishing and email security solutions and secured three funding rounds from K1 and Israel’s RDSeed totaling more than $20 million. IRONSCALES has received numerous awards, including Frost & Sullivan’s AI-Powered Email Security Innovation Award and Best Enterprise Email Security Solution by the Cybersecurity Breakthrough Awards.

Connect with Eyal on LinkedIn.

What You’ll Learn In This Episode

  • About IRONSCALES and the company history
  • How COVID impacted enterprise cybersecurity
  • Impacts of the ongoing conflict between Russia and Ukraine on global cybersecurity
  • Today’s phishing attacks
  • Trends/growing risks that will affect enterprise cybersecurity?

This transcript is machine transcribed by Sonix

TRANSCRIPT

Intro: [00:00:04] Broadcasting live from the Business RadioX studios in Atlanta, Georgia. It’s time for Atlanta Business Radio brought to you by on pay Atlanta’s new standard in payroll. Now here’s your host.

Lee Kantor: [00:00:24] Lee Kantor here, another episode of Atlanta Business Radio. And this is going to be a good one. But before we get started, it’s important to recognize our sponsor on pay. Without them, we couldn’t be sharing these important stories today on the Atlanta Business Radio. We have Eyal Benishti with iron scales. Welcome.

Eyal Benishti: [00:00:41] Actually happy to be here.

Lee Kantor: [00:00:43] Well, I’m excited to learn what you’re up to. Tell us a little bit about iron scales. How are you serving folks?

Eyal Benishti: [00:00:48] So I was in Antiphishing in a security company while helping organizations to protect their mailboxes against the most sophisticated kind of social engineering and email scams out there. The business seemed compromised, the fake invoices and the ransomware of the world.

Lee Kantor: [00:01:08] So now email’s been with us for a minute. Has the attacks on our email become more sophisticated.

Eyal Benishti: [00:01:16] Constantly evolving and morphing at scale? The phishing that we now form five and even two years ago, very different from what we see out there these days. I think that actors are becoming much more sophisticated. The level and the sophistication level of of the IS is increasing almost daily. And obviously they’re jumping on every opportunity in order to create new scams and looking for constantly looking for new ways in order to loot people to click on links, open attachments, wire money, buy gift cards and all these great things that we can find out these days.

Lee Kantor: [00:01:57] Now, for most technology firms, it’s that balance of making the customer experience so easy and seamless that they continue to do business. But on the other hand, you need to have the security and protection so you feel safe doing these transactions. How do you help companies kind of thread that needle between speed, efficiency and safety?

Eyal Benishti: [00:02:22] It’s a good question. So like I said, our goal is to make sure that people stay highly productive but safe at the same time, especially with the kind of stuff that they can find in the inbox. The way we deploy our technology and the way we kind of others, the email phishing problem is, is in a way that we want to increase users kind of confidence with whatever is in the inbox. So we teach them and train them to how to spot phishing, and we give them with real time insights regarding what’s in the mailbox. So if we find something not necessarily malicious but suspicious, we will just place a human readable kind of panel that can kind of guide them to what we think they need to to look at in order to make sure that they’re first and foremost interacting with the with the right person or the person that they think that is sending them. The email is actually the person behind behind the humor. So authenticity and trust in the standard identity is one of the main things that we are trying to fix. The second, obviously kind of a deep inspection into whatever is inside is email form links, attachment, the language that that the sender is is using in order to try and find kind of known patterns and and schemes in the sense of like, you know, threat actors are using in the email for these days like, you know, sense of urgency, greed and other kind of common things that we can find out there. And then our machine to detect.

Lee Kantor: [00:04:04] Now is the type of phishing that you’re dealing with. Are you working only at kind of the enterprise level? So you’re only working with the largest of the companies in their corporate accounts? Or is this something that trickles down to just like an entrepreneur or a solopreneur, an individual?

Eyal Benishti: [00:04:23] We are working with companies all sizes, from small shops to large and very large kind of enterprises, including the Fortune 500 of this world and and even managed service providers. So for people that provide I.T. and security services to other companies, we have kind of an offering for them so they can leverage on our technology in order to protect smaller organizations that normally don’t have a security staff or any security knowledge whatsoever. But in today’s world, they as well may find itself as a victim to social engineering and phishing attack, because the nature of these attacks today are very, very automated from what we we see out there. So there are a lot of spam play kind of attacks and collateral damage that can be done even for this one organization is pretty severe. So we want to make sure that we can protect them or again, provide the tools, capabilities and technology for their service provider in order to protect them instead.

Lee Kantor: [00:05:31] Now, when you’re working with the larger firms, it’s important that your work does trickle down to the smaller firms, because a lot of the ways that I would imagine the bad guys penetrate the larger firms is through relationships with smaller vendors and folks that they might not have their guard up as. Hi.

Eyal Benishti: [00:05:51] Exactly. I think the main challenge here for us was how can we provide an enterprise grade technology to meet and even small organizations out there? Because like I said, threat actors are targeting everyone these days. They’re looking for the low hanging fruit and sometimes or in most cases, the low hanging fruit. So in the shape of a smaller organization that that is still conducting business with significant amount of money. So convincing someone in a 100 people shop to wire $100,000 to the wrong account can be devastating for for these organizations, even more than to the larger enterprises out there that can suffer some financial loss. But for smaller organizations, it can be fatal and can basically cause them to go under in some cases.

Lee Kantor: [00:06:43] Now, what’s your back story? How did you get involved in this kind of work?

Eyal Benishti: [00:06:48] So my background is know I before I was because I was a security researcher, malware analyst, engineer, so I was kind of studying malware and helping other security vendors to build a better technology in order to stop malware. At the gate, I realized that most of the most of the bad stuff is basically coming by via email. And I thought that the way we are testing human security or the way organizations are currently dealing with email security is lacking in many in many aspects. Are not only using filters and technical controls in order to stop bad stuff, but most of the stuff that I was researching that was, again, very sophisticated, was not necessarily known to be bad. And I saw companies that are struggling with that. And to add to that, the fact that this kind of technology was very expensive and stuff that only larger the larger organization could could afford, because it’s not just the price that you need to pay in order to license the software is to the fact that you need full time employees to be able to kind of work with the tool in order to configure and and do whatever it requires in order to achieve this kind of level of protection that they were hoping to achieve. And from this research and basically it was kind of coming the idea of, hey, let’s build something that is more powerful than what is out there, that is looking on modern fishing and animal security and in a different way, easy to deploy, easy to manage, and affordable not just to large organizations, to the larger organization, but to to the smaller ones as well. And with this mission to build the most powerfully simple email and messaging security solution, I started a company and we built something that we are very proud of.

Lee Kantor: [00:08:44] Now, is there anything actionable you could share for folks listening right now? Is there anything they could be doing for themselves on their team to make them a little safer.

Eyal Benishti: [00:08:55] Actually? And by the way, one of the things that we all felt for free these days is what we call our starter package. And the starter package is is allowing organization smaller, smaller and large organization to basically do one of the most fundamental but important things, which is train the employees, make sure that your employees is kind of equipped with the knowledge and skills to to detect phishing, but not only to, you know, be in the know regarding how what is phishing and how to to avoid falling victim to one of those, but to report back to to the organization, to the security team or to the IT team that they found something that is suspicious in the mailbox and give the company the chance to kind of deal with it quickly before people that normally are not that great in spotting phishing will fall victim to the attack. So triennial users change behavior. Make sure that people know that they are part of the solution. Make sure that they know that they can never 100% past on the technical controls or whatever kind of security solutions are currently in place. And they need to stay vigilant.

Lee Kantor: [00:10:03] And it is one of those things that if you tell everybody on your team that, hey, periodically we’re going to send you a test to see if you’re going to click on something that you shouldn’t click on. Maybe it makes them a little more aware of everything, and you create a culture that gives them permission to like, Hey, call me back. I got this email. I’m not sure really is you. Like, you have to have a culture that’s accepting of that type of skepticism so that they don’t inadvertently just click on something because, you know, the email makes it seem like it’s super urgent.

Eyal Benishti: [00:10:38] Exactly. We said that, you know, phishing and social engineering is like it’s a human and machine problem and therefore we need a human and machine solution. So the more you kind of drive this message inside the organization and make sure that they know they are part of the solution, the more you kind of do, the more people will change their behavior, feel part of the solution, contribute more to to collect intelligence and help the organization be more secure. And, you know, if you provide with immediate, immediate gratification and to use tools in order to automate that, they would actually like it. It’s becoming a little game that that we are playing every day. Like, you know, spot the fish, bowl the fish and help us stay more secure.

Lee Kantor: [00:11:23] Now, do you find that that some of this is a generational challenge, that maybe young people who don’t kind of enjoy either confrontation or face to face conversations or calling people that they’re more apt to press, you know, on an email or to click a button on an email.

Eyal Benishti: [00:11:42] I think. Generally speaking, we know based on the hundreds of thousands of phishing campaigns that we’ve launched with our solution, it’s very hard to kind of put people in a in a bucket or a box, like based on generation or what have you that you’re trying to use maybe to segment the population. It’s more about, again, sending the message, make sure the people understand the importance, and then you will be shocked to maybe to surprise to to realize that some of this generation will spot the fish that was missed by technology. And sometimes it’s even the most senior people in the organization that normally you wouldn’t expect them to kind of participate in the game, that they click on the report fish button that we put in their outlook or Gmail and help you spot something that could have caused the company a great deal of money or this goal, whatever was behind that specific scam. So, so now just sending them all as as your defense layer set expectation and provide training and tools for them to be part of the solution.

Lee Kantor: [00:12:55] So now what was kind of the impetus to move the company to Atlanta?

Eyal Benishti: [00:13:00] Oh, it’s a good question. First, Atlanta is a great place. So we started we started the US kind of operation here in Atlanta. It was the first few folks that we hired were based here. I was visiting them a few times. I took the place like I vowed to do, like Atlanta as a place. And when I was kind of contemplating, well, should I move with with the family in order to to build our headquarters in the US, Atlanta was the easy first choice for me. Great talent, great people, great weather, great hub. It’s very easy to kind of, you know, jump on an on a plane and get to almost anywhere in the US and outside of the US in in one leg. So it was very compelling.

Lee Kantor: [00:13:51] Now, did the pandemic and the work from home kind of trend that’s occurring, did that make your job harder now that a lot of folks are working out of their home and it’s kind of a less protected ecosystem than maybe a company or a business that was having servers that maybe you can control and protect a little better.

Eyal Benishti: [00:14:14] Actually, it really helped to kind of. Help us as a business to push the message that companies need to start thinking out of the box, which means there is no there is no longer the perimeter that they need to protect. The perimeter is everywhere. The perimeter is wherever your employees are and whatever they are using in order to do the day to day business or the importance of training, you are giving them the tools and understanding that work hours changed. People need to attend to other stuff because we were all caught unready with schools and some other stuff in our lives that that changed dramatically the moment the pandemic hit. The fact that actors are actually leveraging on the fact that we are not sitting in one office and cannot step to offices to the left and ask the person if he actually asked us to do this specific thing that just came by by email. So again, like I said, Dell using and leveraging every opportunity that to create new schemes and and things that will help them monetize or achieve whatever they are after. So in the pandemic, the need for solutions like our skills increase the understanding that we can no longer kind of just chase known threats because that’s all changing every day as a way to protect our organization. It’s no longer valid. It’s no longer the kind of way we can architect our security and company around. All this really contributed to the fact that companies and obviously the transition to the cloud and more and more companies were kind of, you know, changing their infrastructure and moving more services, including email to the cloud, really have to kind of drive our message out there that things have changed. And Dell for legacy the legacy solutions or the old way of thinking about security is no longer valid and we need to make a change.

Lee Kantor: [00:16:24] Now, is there any kind of unintended consequence? Maybe that is an obvious to a lay person with the conflict between Russia and Ukraine? Is that is there some impact on global cybersecurity because of that conflict?

Eyal Benishti: [00:16:40] We? So theoretically speaking, yes, because there is always the collateral damage, even when nations are kind of, you know, exchanging punches back and forth. Obviously, some sectors are more vulnerable than others were in these kinds of war situation. Obviously, fishing is. It is a way that even nations are using in order to try and achieve their goals and an agenda. I don’t see any kind of imminent or specific risk, but I’m sure that we will see companies kind of being breached as part of this kind of conflict or the cyber cold war that we are currently experiencing between the different nations that are involved in the current conflict.

Lee Kantor: [00:17:35] So you mentioned that you have a service on your website about training that you help, you know, at no charge or low cost people train their people so they can be more informed and and make educated choices when it comes to clicking on an email. Is there any other type of kind of a way to get to know your company without fully going working with your company?

Eyal Benishti: [00:18:00] So you can go on our website. It’s ion skillz dot com. We have a lot of collateral and content that you can download listen to in order to learn more about. First the problem and then our solution and how we approach it. And we think that it should be solved these days and you can always reach out to us. We have some forms and contact us if you have any questions. We are always happy to answer those questions and help you with your challenges.

Lee Kantor: [00:18:34] And the challenge is real. And the like you said, these people who are doing this, this is their job and this is they’re treating this like a real business. Right? They’re whiteboarding this this is a team effort. They’re trying to penetrate an organization. They’re working together. They’re collaborating. This isn’t a kid in the basement with Red Bull and some Cheetos. Right.

Eyal Benishti: [00:18:57] Cybercrime is about $60 billion kind of business a year. Now it’s an organized crime. No longer kids. In other words, although some of them are going on the dark web and buying phishing as a service kids for one or $2,000 installing it and, you know, and phishing companies for for profit. But the vast majority of cybercrime today is well organized. Well, well organized.

Lee Kantor: [00:19:31] And this isn’t something you can sleep on. This is something you have to be proactive and and be working on every day, especially, I’m sure, if your business is in the business of, you know, e-commerce, health care, fintech, those kind of businesses that are dealing with a lot of personal information and a lot of money.

Eyal Benishti: [00:19:52] At the end of the day, 95% of all the breach cyber, which we read about in in the news, started as an email phishing. So it should be the number one priority. Like if you don’t have anything in place currently or you’re using kind of building securities or some default out of the box stuff, I would highly recommend to kind of address this issue first and foremost, because again, it’s the number one vehicle, number one tool that the bad guys are using in order to get to us, to our organizations.

Lee Kantor: [00:20:27] Well, thank you so much for sharing your story. You’re doing important work and we appreciate you. And the website one more time is Iron Scales within ESPN.com. That’s correct. All right. This is Lee Kantor. We’ll see you all next time on Atlanta Business Radio.

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Tagged With: Eyal Benishti, IRONSCALES

Shanna Beavers With Off Your Plate ATL

June 2, 2022 by Jacob Lapera

Cherokee Business Radio
Cherokee Business Radio
Shanna Beavers With Off Your Plate ATL
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This Episode was brought to you by

The Innovation SpotAlma Coffee

 

 

 

 

Shanna Beavers, Owner at Off Your Plate ATL

As an accomplished people manager and trainer, Shanna has trained over 200 servers, bartenders and managers, managed high performance sales teams and scaled businesses with the belief that success depends on the way we treat the people around us. Today she owns a fast growing cleaning organization with a focus on elevating client and employee experiences.

Connect with Shanna on LinkedIn.

This transcript is machine transcribed by Sonix

TRANSCRIPT

Intro: [00:00:07] Broadcasting live from the Business RadioX studios in Woodstock, Georgia. It’s time for Cherokee Business Radio. Now, here’s your host.

Stone Payton: [00:00:22] Welcome to Cherokee Business Radio Stone Payton here with you this morning and you are in for a real treat. Please join me in welcoming to the broadcast with Off Your Plate ATL Ms.. Shanna Beavers, how are you?

Shanna Beavers: [00:00:37] I’m great. How are you?

Stone Payton: [00:00:38] I am fantastic. I mentioned to you before, right before we went on and I’ll say it again here on air. I thoroughly enjoyed your presentation at 1 million cups a few weeks ago.

Shanna Beavers: [00:00:49] Thank you.

Stone Payton: [00:00:49] What an interesting business. I’m sure it has some of its challenges and maybe we might even talk to a little bit of those, but what an interesting business. Let’s start there. Mission, purpose. What are you out there trying to do for folks?

Shanna Beavers: [00:01:02] So I’m trying to provide a bit of a different cleaning experience for homeowners and families, basically trying to put more of an emphasis on reliability and quality since it’s kind of an issue in the industry.

Stone Payton: [00:01:18] Well, I got to tell you, over the years, my wife and I have had some help come in a couple of times a month, and it seems like it always starts out great and then maybe the cleaning might drop off a little bit, but more for us, we’re not quite that fastidious. I don’t guess it was more like the couldn’t make the schedule. Yeah you know can’t make today can we make tomorrow. You know daughter sick grandma died whatever. And it’s not that you don’t want to be sympathetic, but you sort of at least in our case, we have to clean up a little bit before the people.

Shanna Beavers: [00:01:49] Yeah. Yeah.

Stone Payton: [00:01:50] Is that part of what you’re doing?

Shanna Beavers: [00:01:52] That’s very common cleaning. In fact, that’s one of the things that I request, because when we’re going into a home and we’re unable to, the schedule is important. But when we’re unable to get what we need to do done in that specific amount of time, a lot of times it’s because we’re picking up things and we’re tidying. So that’s actually a separate or an additional service for us. So if you don’t want to tidy, you don’t have to. We’ll do it for you. But we need to book that in.

Stone Payton: [00:02:17] Got it. And just a little light at the end of the tunnel. For those of you who are neck deep in your career. Holly and I are empty nesters now and it is a little easier to get picked up now than it was five or five or ten years ago. So what compelled you to to get into this business?

Shanna Beavers: [00:02:33] Well, I can’t say I was compelled necessarily. I kind of just fell into it. I was laid off in 2019 after kind of a long career, and I just wasn’t able to get another job. Took me like two years interviewing for positions that were, you know, equal or even lesser than what I had. And it was a very weird experience for me because I’d never had that issue before. So I really had to take a step back and kind of say, okay, what? You know, what is the message here? What am I, what am I doing wrong or am I doing anything wrong? So I just started cleaning houses as a way to help contribute to the the life that we had built. Based on my previous job, you know, we had bills to pay. So I started doing that and then it almost kind of got out of control. It really was just a way for me to go make money mindlessly and listen to my music and just reflect, you know, while I was working. So just one thing led to another and my schedule was full and I needed help. And since I’m a natural entrepreneur, I was like, okay, well, we’ll see where this is going to go. You know, I’m I’m I’m a sales person. So when someone says, well, you give me a quote, I’m like, yes. And then I sell it. And I’m like, okay, now I’m going to have to figure out what to do about that.

Stone Payton: [00:03:53] Now, did you have some entrepreneurial background before this or.

Shanna Beavers: [00:03:56] Yeah, yeah, I did. So before the the time before the job where I was laid off, I spent about 15 years in the restaurant industry, so I worked my way from host to server bartender manager and then eventually owned my own restaurant. And along the way I also had on the side meal prep delivery service long, long before you could get your food delivered to you in the mail and a catering company. So yeah and I’m a my father owns his own business has since 1999 I’ve worked on and off in it. And so he just set such a great example for me and taught me things along the way. So it just kind of came naturally.

Stone Payton: [00:04:34] Yeah. So it’s. So it’s in your blood. Yeah. Yeah. So you were already pretty familiar with or at least had some, some disciplines and some some muscle memory for setting up operations and your sales and marketing and your budgeting and all that, all that kind of stuff.

Shanna Beavers: [00:04:48] Absolutely. Yeah. And really most of it, even though it wasn’t, I guess it was kind of an entrepreneurial thing. A lot of that experience really came from when I started working for my dad officially the second time, and he wasn’t a manager. He was he’s an entrepreneur, you know. So there’s a difference between working on the business and working in the business. And he didn’t like working in the business, so we let him go off and speak and bring back all the leads. And I ended up basically just taking over and. Performing each performing in each department, setting up systems, hiring people, training people, and then just basically running the company while he was traveling and and feeding us.

Stone Payton: [00:05:31] What marvelous foundation for launching your own business on the launch. Anything in particular that surprised you or did it pretty much go like you thought it would go when you were getting this off the ground?

Shanna Beavers: [00:05:44] I’ll tell you what has really surprised me and I guess it I don’t know. I worked in the employee engagement industry, so I spent a lot of time working with people, hiring people, training people and teaching managers how to keep people happy for retention purposes and career growth. And it’s been extremely difficult to find people to work. So that’s been kind of a struggle for me is I kind of pride myself on, you know, being a good leader and being able to find the right people. In fact, that was something that my father felt I was really, really good at. And so, yeah, it’s been a real struggle right now trying to get people to work.

Stone Payton: [00:06:24] So how does the whole sales and marketing thing work for a business like yours? Do you do you like advertise on billboards or print or are you just out at networking meetings? What’s the best path or do you know yet?

Shanna Beavers: [00:06:37] So yeah, it actually I know what brings me the most from a lead and client standpoint. Networking is really great. I find that that is that works really well to get my name out there and get others that are able to refer to know about the business. And then a lot of it comes from Facebook honestly. Just really, yeah. People in local groups saying, hey, we need someone to come clean our house. Do you have recommendations? And friends and clients will get on there and will recommend. It’s not just they don’t just jump in. You know, when I see the recommendation, I’m purposeful about reaching out and trying to set something up. But that’s that’s where it really comes from.

Stone Payton: [00:07:18] So there’s one that I’ve been more of a voyeur a couple of times. I’ve recommended some folks that because I know they do good work. But this group, Cherokee Connect. Yes. Yes. Okay. And I mean, I see people, my buddy Justin Allen over at Retail Plumbing, he gets recommended all the time.

Shanna Beavers: [00:07:36] Yes, yes. Yes.

Stone Payton: [00:07:38] So that’s an example of a group like that.

Shanna Beavers: [00:07:41] That’s an example. It’s a good example. I get a lot of recommendations in that group.

Stone Payton: [00:07:44] I’ll be doing so. They’re doing a good job over there. So what are you enjoying the most? What are you finding the most rewarding at this point?

Shanna Beavers: [00:07:52] Two things I find rewarding. One is the feedback that I get from clients when we come in and we clean and they feel the relief of having all of that off their plate and no longer having to worry about, Oh gosh, we’ve got company coming, the house is a disaster, blah, blah, blah. Or, you know, just being exhausted from the week of working full time, taking care of kids and all of that, and then they don’t have to spend their weekend cleaning. You know, we come in, we take care of it, and they can do what they want to do with the time that they’ve got back. And the other part that I find really rewarding is the growing of the business part. I’m a social person, I love networking, I love talking with other business owners and learning what’s working for them and what’s not working for them. So that’s I’m really enjoying that part.

Stone Payton: [00:08:40] Now are you finding that opportunities are beginning to surface to expand beyond how you initially defined your core business?

Shanna Beavers: [00:08:49] Yes, and in fact, in a way that I wasn’t really expecting. So we talked at the at 1 million cups about how I was kind of diversifying a little too much. So I love to cook. So I was trying to bring back that passion for like meal prep and then organizing. And I’ve just I got some really good recommendations about focusing, so I’m no longer doing meal prep, no longer doing organizing.

Stone Payton: [00:09:12] You really took that to heart.

Shanna Beavers: [00:09:14] Yeah, 100%. Okay. Yeah, I took that to heart. But what’s happening? That’s really strange. Not I guess it’s not strange. It just wasn’t what I expected to be doing. I’m part of a few Facebook groups that have thousands and thousands of other cleaning business owners internationally, and I find that they’re struggling with basic business issues. So I’m in there and I’m helped because that’s what we do. It’s these have been literally the most supportive groups on Facebook I’ve ever been in these cleaning groups. Wow. So we’re getting in there and we’re like recommending things and helping each other out. And I’ve got people that are literally just reaching out to me and messaging me and saying, Can you help me? I need you to help me coach my people. I need you to help me figure out how to hire people I don’t know how to price. I’m not confident in my pricing, blah, blah, blah, blah, blah. And so I’ve got like six people that I’m having these conversations with and I kind of, you know, talk to my dad a little bit. And I was like, I feel like I should do something with this. You know, I don’t I’m trying to impact the cleaning industry by setting an example of what a reliable. Quality company is, you know, I don’t want to let the schedule control how we’re handling our clients. I want the clients to control the schedule, so to speak. So I’m thinking I’m going to have a bigger impact on the industry if I’m teaching other cleaning business owners how to do the same thing, so how to raise their professionalism, how to be confident in their pricing. Because one issue that we struggle with is clients don’t treat us as business owners. So that’s a struggle. But a lot of that is how you present yourself and how you present your business in the marketplace.

Stone Payton: [00:10:56] Yeah, what a what an interesting opportunity. I we’re going to have to visit again in a few months and you’ll have to tell me if you chose to genuinely pursue that and how and how it’s going. But I get the sense you would be really good at that.

Shanna Beavers: [00:11:13] I would enjoy it.

Stone Payton: [00:11:14] I see your eyes light up when you do. So let’s back up a little bit. You were talking about quality and timeliness. How would you articulate what differentiates you in the market place? Because I get the sense that you genuinely feel like, hey, we really are different.

Shanna Beavers: [00:11:31] Yes, I do. I really feel like that I’m different. And I know a couple other businesses in the in the area that are also trying to operate this way and trying to be different. One of the ways that I am setting myself apart is, as I said, scheduling. Sometimes we let the schedule control what we’re doing because we want the company has to make money, right? We have people to pay, we have expenses, we have clients to keep happy. And we try to squeeze in as many houses as we can and put as many people on the job as we can. And that is where you get the, oh, I need to reschedule you or oh, you know, we can’t show up today. And, and next thing you know, the clients are unhappy because they’re preparing and they’re ready for you to be there and you’re not showing up. So the way I do it differently is I build a schedule around my team, so I bring on a team member and then I quickly book out their schedule. But they go to the same house every week or biweekly. They get to know the client, they know the pets and the kids and what the client likes specifically. And I try to keep the same cleaning specialist with the same client. And then as I find someone else that wants to work that I can, you know, give an employment opportunity to, I bring them on, I say, give me two weeks and then I build out their schedule.

Stone Payton: [00:12:50] Yeah. So where do you see this thing going? Are you going to try? There’s this one thing we talked about which I’m really excited for you about. I think you’re going to be great at that. But in terms of growing the core cleaning business as it is right now, are you going to continue to try to grow it or are you got it in a nice little place.

Shanna Beavers: [00:13:07] Or I feel like I have it in a nice place now. I would like to grow it. I mean, it’s still very small and I feel like if I’m not attempting to grow my business, then I’m not necessarily experiencing all the same things that these other business owners are experiencing. So I want to really make sure that if I choose to add this other thing on, which is kind of against what they recommended, but if I choose to incorporate this, I do want to continue to build. I’m not sure if I see myself with multiple locations and a fleet of cars and and all of that kind of stuff. I look at the expenses we take on a little differently than than that. But I would like to have you know, I’m I’m hoping that within five years, it’s about a $1.5 million business.

Stone Payton: [00:13:55] Wow, that sounds fantastic. It sounds ambitious to me, but.

Shanna Beavers: [00:13:59] Yeah, yeah. Well, that’s what you have.

Stone Payton: [00:14:00] To be, right.

Shanna Beavers: [00:14:01] Exactly. You’ve got to have big goals, you know?

Stone Payton: [00:14:04] Yeah. So you mentioned your father and the influence that he had on your mindset and your skill set and all of that. Have you had other people that you would characterize as mentors in your life and kind of part two of that question have you had an opportunity or chosen to take advantage of the opportunity to be a mentor to some other folks? You’ve already begun to mention it, so I guess the answer to that is yes.

Shanna Beavers: [00:14:29] But yeah, so I, I am, you know, working on, I guess you could call me a mentor to them. I don’t I’m not real sure the relationship hasn’t necessarily been defined right. But I am open to bringing people on that do want to start their own cleaning business there. There is so much work here and not as many good, reliable companies as we need to fulfill the work. So I am more than open to having bringing somebody on and just I’ve got kind of a step by step program already planned out like this is this is a six month program we’ll get you launched because that gives me predictability and then I can bring somebody on to replace them. And then we’ve launched one other cleaning business in the opportunity that is trying to make a change in what’s going on. So that’s that’s one thing, mentors. As far as I mean, I’ve had mentors throughout my life. There is one I mean, there’s I have multiple people that I kind of go to, but there’s one person that’s in the industry that she probably would say, No, no, I’m not your mentor. But I do go to her. She her name is Emily Cox, and she owns Just Peachy Cleaning, and she has just been an amazing person when it comes to how do you do the cleaning part of it, you know, like okay, pricing and all of that kind of stuff. So she’s been a huge help to me with that.

Stone Payton: [00:15:55] All right. So let’s help out the layperson a little bit who because I got to tell you, I don’t feel competent at all to have a conversation with a potential cleaning service that I would ask the right questions, that I would look for the right things. Can we give them a few tips or some some questions to ask?

Shanna Beavers: [00:16:13] Absolutely. Yeah. So the first question I would ask is come see my house. We do a lot of online quoting and we don’t get to see what the house actually looks like. And we all have a different idea of what level of cleanliness is. Right. Right. So, you know, I understand that not every cleaning business owner can do that every time. But I have definitely been burned thinking that I was going into a situation that was going to be a four. And I get in there and it’s like an eight. Oh my. And that really adds on to the amount of time that you’re spending in there. It may not seem like it, but it really does. So have someone come look at your house. That way you can get proper a proper quote and you don’t run the risk of having the price raised on you when they get in and they see the home and they’re already there. So then you’re kind of you feel a little trapped. Some people are comfortable saying no, some people are not. That’s just something I’m not comfortable doing. Yeah, definitely. You know, you do want background checks. You want to know that these people have been vetted.

Stone Payton: [00:17:12] Yeah.

Shanna Beavers: [00:17:12] You know, if you have pets and you love them like your kids and you’ve got kids, you want to know that they’re going to come in and they’re going to be nice to your pets and nice to your your kids and all of that. And let’s see. The other thing is, I would honestly focus a little less on price only and focus more on exactly what are you going to be doing and what value am I getting for that price. So the value is we’re going to show up on time every time. And if we’re running late, we’re going to let you know, you know, you’re going to get great communication from us. We’re going to be treated just as any client should be treated, not just we’re going to show up on these days and never talk to you the whole time. You know, if that makes sense, you’re bringing someone into your home and you need to know that they’re going to mesh with your family and your lifestyle.

Stone Payton: [00:17:59] You have such great energy, such tremendous passion. I mean, I know they can hear it over the airwaves. I can I can just I can feel it right here in the room. And I particularly see your eyes light up when we talk about that that other effort of helping the business. And of course, from the training and consulting world, my mind goes immediately to certification, right? Like certify them to be. I don’t know. Yeah. Shana certified. I get the lapel pin.

Shanna Beavers: [00:18:25] And all that.

Stone Payton: [00:18:27] But you’re human, surely. You know, sometimes you run a little bit low in the tank. Where do you go? And I don’t necessarily mean a physical location, but where do you go for inspiration to to recharge your your batteries? How do you do that?

Shanna Beavers: [00:18:42] Well, I recharge by spending time with my daughter and my husband. I really have found that if I if we just kind of sit on the couch together and I hold her hand or something, I get this weird, just kind of energy, if that makes sense. And I don’t mean weird, it’s just kind of a strange experience. She calms me and I like that I do have a physical place, the beach. So yeah, I have to go to the beach every year at least once. And it really is kind of a, I guess you could say, a spiritual experience for me. I just I sit in the sand with my feet in the sand, in the water, and I just kind of zone out for a little while. And by the time I’m done with a trip at the beach, it just I come back and I just have so much energy. So anything that has me spending time with my family or friends really is is what I do.

Stone Payton: [00:19:31] Fantastic. You’re not the first person I ask that question a lot. You’re not the first person who has said the beach. Yeah. And I thoroughly enjoy enjoy the beach. And I just went to a Kenny Chesney concert not too long ago. So he’s kind of like that beach. Yeah, yes. Yes. So that was a lot of fun. All right. So if our listeners would like to reach out and have a conversation with you or someone on your team, maybe about having you come clean their house, but maybe about maybe they’re in the business and they would really like to have a conversation on that front. Let’s leave them with some points of contact, whatever you think is appropriate, LinkedIn, website, email, whatever. Yeah. Okay. Yeah.

Shanna Beavers: [00:20:08] So I do have a Facebook page. It’s off your plate ATL. You can find me there. I also have a website and that is also off your plate, a Telkom. My phone number is there. You can submit the. Contact form. And I would say you could call me, you can text me, but I have a spam filter on my phone. I can’t figure out how to get off so you can text me at 7069709375. If you leave me a voicemail, I don’t know when I’ll be able to see. Get that.

Stone Payton: [00:20:36] All right. Before we wrap, I wanted to get your input. We actually we talked a little bit about it before we came on air, I think. But the million cups experience, what was that like for is this something you would recommend to other entrepreneurs?

Shanna Beavers: [00:20:47] 100%. You have to do that. So, yeah, I don’t think there’s a point in anybody’s business where they can’t use some feedback and it’s something that is not only did did it work for me from a feedback perspective, but as I laid out my presentation, I ended up answering some of my own questions. So it was a really good experience for me and for anybody that’s doing it. I have a I have a little bit of advice when you go in there, be open to what you’re hearing and try not to argue back and say, Oh, well, we’re doing this and we’ve done that and we’ve done this because then you’re really not listening. So even if you have kind of already tried something, just absorb it, say thank you, that kind of thing. And that to me, if you if you handle it that way and you get out of your head thinking, well, we’ve already tried all these things, you absorb it and process it better.

Stone Payton: [00:21:43] Fantastic. All right, one more time. Let’s leave. Let’s leave these folks with some contact info.

Shanna Beavers: [00:21:47] Absolutely. Off your plate. Atl, Facebook, off your plate, ATL or text 7069709375.

Stone Payton: [00:21:57] Well, thanks so much for coming. And this has been a delight visiting with you and I’m quite sincere. Let’s do this again. And particularly I want to hear about this other effort if you get it going.

Shanna Beavers: [00:22:07] Absolutely. Yeah, I’d love to.

Stone Payton: [00:22:09] Fantastic. All right. Until next time, this is Stone Payton for our guest today, Sarah Beavers and everyone here at the Business RadioX family saying we’ll see you next time on Cherokee Business Radio.

Tagged With: Off Your Plate ATL

Wendy Ellin With The 25th Hour, Inc

June 2, 2022 by Jacob Lapera

WendyEllin
Atlanta Business Radio
Wendy Ellin With The 25th Hour, Inc
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WendyEllinWendy Ellin, Workplace Productivity Expert at The 25th Hour, Inc.

Wendy Ellin is a workplace productivity consultant, international speaker, and the #1 bestselling author of “Working From Home…How’s That Working For You?” She shares her insights into living a more organized life with irreverence, humor, and a level of passion that motivates her audience to take immediate action to work smarter, not harder.

Wendy talks about the real-life work challenges we all experience, such as email overload, being on time (or not), reasonable expectations for getting things done, and more. Drawing from her 20-plus successful years in the corporate arena, she has developed winning tools and techniques for increasing workplace productivity, and ultimately, regaining peace of mind.

Wendy has shared her productivity tips with The Coca-Cola Company, Cox Broadcasting & Communications, American Cancer Society, iHeart Radio, PricewaterhouseCoopers, Southern Company, UCB Pharmaceuticals, and more. She has been featured in Real Simple Magazine, The Wall Street Journal, ABC TV, NPR Radio, The Atlanta Journal-Constitution, and on multiple national podcasts.

Connect with Wendy on LinkedIn and Twitter.

What You’ll Learn In This Episode

  • Workplace productivity
  • Many business people operating from a culture of chaos and overwhelm these days
  • The new work-from-home paradigm
  • A full day’s work done in 90 minutes
  • The 3P Corporate Academy

This transcript is machine transcribed by Sonix

TRANSCRIPT

Intro: [00:00:04] Broadcasting live from the Business RadioX studios in Atlanta, Georgia. It’s time for Atlanta Business Radio brought to you by on pay Atlanta’s new standard in payroll. Now, here’s your host.

Lee Kantor: [00:00:24] Lee Kantor here, another episode of Atlanta Business Radio. And this is going to be a good one. But before we get started, it’s important to recognize our sponsor on pay. Without them, we couldn’t be sharing these important stories. Today on Atlanta Business Radio. We have Wendy Allen with the 25th hour. Welcome, Wendy.

Wendy Ellin: [00:00:42] Thanks. So glad to be here.

Lee Kantor: [00:00:43] Well, I’m excited to learn what you’re up to. Tell us a little bit about the 25th hour. How are you serving folks?

Wendy Ellin: [00:00:49] So the 25th hour started out 21 years ago as a personal concierge service. It was a business that I bought from previous owners who were getting ready to just sort of let it go defunct. And I picked it up and thought, okay, I can do this. This sounds like something up my alley. And as it turns out, it really wasn’t up my alley because all I was doing was enabling very busy people, busy rich professionals. Had I was enabling them to live a certain way because I was running their life. And when I realized that and that I had a gift in teaching people how to live differently, I flopped the model of my business. And instead of me running your life, I now teach you how to live your life so that you don’t need anybody to run your life. And I have been going at it for 21 years. Fast forward to March of 2020 when I watched my husband back his convertible up into our driveway like everybody else did when they were coming home. I realized, Wow, there are a lot of people out there that are suffering. They don’t know how to do this work from home thing or the hybrid thing or whatever it is because of the lack of basic organizational skills. So I left town, went to an Airbnb, wrote a book Working from Home. How’s that working for you? Got it to number one bestseller and things have been cranking ever since.

Lee Kantor: [00:02:06] So now early on, the business was kind of triaging people’s situations and then now you’re giving them systems and processes to make their life more productive.

Wendy Ellin: [00:02:17] Instead of me running your life for you and running your errands and doing all the things that you don’t have time to do, I’m now teaching you how to have time to have a life.

Lee Kantor: [00:02:27] So now does that change who the customer was? Did they change on how like you on boarded somebody? Did it change kind of the essence of the business?

Wendy Ellin: [00:02:36] It changed the customer because it wound up being I really do focus now. I mainly focus on the workplace. I care deeply about the way people are operating in their workplace environment, no matter what that is, whether it’s home, whether it’s office, whether it’s hybrid, because most people struggle when it comes to work. And if you’re working and you have a full time job, that’s where you spend most of the time in your life working when you look at your hours. So how can we get people to work in a way that brings them more joy and less stress? That’s all. That’s my that’s my jam.

Lee Kantor: [00:03:09] So how does that work? Like, what is some of the questions you’re asking your prospective client at the beginning of the relationship to kind of get a handle on things.

Wendy Ellin: [00:03:17] What’s not working, what stresses you out, what do you not have in your life right now or in your work that you want to have? And then the answers are anywhere from sleeping better, making more money, better relationships set, not setting a bad example for my kids, getting a promotion, having more time to do what I want to do, not spending 20 minutes every 20 minutes looking for things. I mean, the span is crazy.

Lee Kantor: [00:03:46] So once you kind of get a handle on things, then how do you implement a system or what kind of or do you just hand them your book and say, go here, read this, and it’ll take care of everything?

Wendy Ellin: [00:03:56] Well, if it’s a one on one that I do one on one coaching and you can’t work with me for less than three months because I’m going to get you to change how you live in very different aspects of your life, your physical aspect, your mindset aspect, your technology aspect. You know, I always say your success is under your mess and we have lots of different messes. Technology mess, a physical mess, emotional mess. So I work with people one on one, if that’s what they’re looking for. Entrepreneurs, lots of entrepreneurs and small business owners. And then I also just scaled my I’m in the process of scaling my business by taking my content of over 21 years and converting it into microlearning bits and pieces and putting it on a technology platform so that everybody in an organization can access this content.

Lee Kantor: [00:04:43] So now is your client the organization? So it’s the HR department, and this is a benefit for the employees rather than individual employees?

Wendy Ellin: [00:04:52] Well, it’s a benefits everybody, but it starts at the individual, because if all the individuals are organized, that as a whole, you’re going to work more organized. So, yes, I am targeting organizations, teams, leadership teams, HR and learning and development to say now’s the time more than ever to offer this to your employees as a benefit so that you can make sure they stay engaged, they stay working with you, and they give you their best work. Oh, and maybe they actually enjoy their job a little more. What a concept.

Lee Kantor: [00:05:20] So what are some symptoms in an organization that they might need your help. What are some of the things that are happening that they’re not seeing this as symptoms?

Wendy Ellin: [00:05:29] Well, here’s the thing. I always talk about this as being the people who suffer in silence. Not many people are going to raise their hand and say, excuse me, I’m disorganized. In fact, when you interview people for a job, most people don’t ever even ask, are you organized? And if they do, you’re not going to say, No, I’m not right. The likelihood of you getting that job by admitting that you’re disorganized is high. So I say, instead of trying to figure out, let’s just assume there are some people in your organization that don’t have these skills. Let’s offer this toolbox to everybody, and everybody gets to pull which tools they need the most. Some people don’t work with paper. They don’t need a system for their paper, but they sure as hell are living out of their inbox of 10,000 plus emails that are stressing them out. So there are so many different issues that relate to people being disorganized. Emails. Paper. Regular clutter. Distractions. Interruptions. Multitasking. Perfectionism. Procrastination. Setting boundaries around your time. Meetings like all these different elements speak to being organized, and everybody’s got issues in a variety of them.

Lee Kantor: [00:06:37] So has this kind of new paradigm where everybody’s working at home, has this just exacerbated things?

Wendy Ellin: [00:06:45] Well, here’s what I say about COVID. Covid didn’t make people organized. Covid shed a light a light on those that are people are suffering more now because think about it, you’re really disorganized and you’ve got a lot of clutter in your house. But in the morning, you get to get dressed and get in your car and go to an office that’s way more organized than the way you live. Now, COVID happens and you’re forced to to work among your clutter and your chaos, and you’re overwhelmed and you don’t know what you’re doing. You don’t even know what the best place in your house is to work. So that’s where I come in. I can literally look at a space and go, Oh, this is so obvious to me as the best place for you to work based on how many other people are under your roof, what are the circumstances that you’re living with? Everybody’s got such different circumstances. Is from this whole cove thing. And now fast forward to where we are now, where they’re talking hybrids. Some people are demanding that their employees come back three days a week. Others are really settled in the way they’re working from home. It’s so across the board, Leigh, that I’m saying it’s not where you work, it’s not who you work for or what you even do. It’s how you work. How do you work? How do you set yourself up every day for success? How do you get done what you must get done today and not think about anything else but what you must get done today so that at the end of the day, you feel success versus defeat.

Lee Kantor: [00:08:02] So throughout the years we’ve been bombarded with I don’t I kind of they seem similar to kind of get rich quick schemes. The four hour workweek or the getting things done and these kind of magic formulas and that if you just do these things, then all of a sudden your life is all aligned and everything works out perfectly. How did those systems or do you find people are kind of looking for that magic wand rather than trying to implement just kind of the blocking and tackling that’s needed to do this kind of work?

Wendy Ellin: [00:08:34] So here’s what I say. I’m not looking for 100%. I’m 80% organized, and I want my people to be 80% organized. And when I set the bar lower than 100%, people are more inclined to do it because 100% is not attainable for me or anybody else, and it’s also not sustainable. So I say, let’s try for 80%. In the five workdays that you have, I want you to err on the side of of staying organized more than not, which would be at least three out of the five days, maybe four, maybe five. Right. And so I’m also all about not taking on every single tool at the same time. Let’s just focus on email, if that’s your thing. Let’s get your email inbox to zero and keep it that way. Let’s keep it that way for five days. And then let’s move to keeping you that day for ten days. And when you start to feel like you’re seeing the benefits from having an empty inbox and you’ve got this system down, then let’s add the next system which is blocked times on your calendar. Right, or whatever, whatever. I do a productivity assessment in the beginning of working with people and that I do the same exact assessment three months later to see what where the numbers changed. Right. Some people just have different issues that they’re tackling that are stressing them out. A lot of it falls into email. And you know what? Here’s what I say about email. It’s never going away. It’s never going away. And we have no control over the emails coming into our inbox, but we do have control over it once it comes in.

Lee Kantor: [00:10:00] Now when you’re working with folks, how important is kind of developing these processes or rituals or kind of repeatable activities that, you know, okay, at 7:00 in the morning, I do this at 12:00, I do that and like I have it, it’s kind of like it’s in my calendar, it’s locked in. I find that people they break promises to themselves all the time, but they show up for appointments.

Wendy Ellin: [00:10:27] Oh, yeah, yeah, yeah. Totally. Right. Nobody is willing to take care of themselves when it comes to this. And I always say, if you’re going to stop every time somebody emails you or asks or calls you or pings you to give them a response, you’ve basically checked off everybody else’s to do list but your own. And as I say, how’s that working for you? It doesn’t work for me. I want to check my own off, but I really believe in routines. I have a morning ritual that that that really, really sets me up for success every day. Do I do it every single day? No. I’m 80% organized, so I do it 80% of the time. And that works for me. And and all bids are off on the weekends like I do what I want to do on the weekends I sleep in, on the weekends. I’m not I’m not rushing to get up and to sort of look at the time when I get up, I get up unless I have something to do or go. But but I really believe that a morning routine or rituals are important and we all have one up. Brushing our teeth is a morning routine and an evening routine, and it’s a ritual. And we don’t think about it. We don’t think about it except if we miss it. I remember a couple of weeks ago I said to Marty, Oh, my God, I forgot to brush my teeth last night. Like I distinctly remember that that stuck out in my mind, but I don’t think about it otherwise. But if we could, if we could employ some of these routines and habits that set us up for success in other areas of our life, like the way we operate, life would look very different and feel different and that’s the key. Leigh It’s a feeling great what it looks like, but how does it feel so that stress is a feeling.

Lee Kantor: [00:12:03] Now let’s share some actionable advice for the listener. What is some maybe a template ties version, a generic morning ritual? What are, what are? What’s a morning ritual? What are some of the elements? What should it look like? How long should it take? Things like that.

Wendy Ellin: [00:12:20] Okay, you can do a 30 minute ritual. Here’s what I do. I get up in the morning and the first thing I do is meditate for 10 minutes. I literally get my mind quiet, right? I kind of a little envisioning what my day is going to look like and I set myself up for success. That’s 10 minutes. Then I drink a cup of hot water, a glass of hot water with lemon, which just gets my metabolism going before I put coffee in my body. Right. It’s sort of like coats it before I load the coffee in, then I move my body. Now that could mean a 30 minute walk outside some yoga stretches on the bedroom floor, but I do some kind of stretching when I get up every morning. Then I write in my gratitude journal, which is one of the most important things. I focus on what’s working. I focus on what I’m grateful for, because when I focus on what I’m grateful for, more of that comes into my existence. That’s number four. Number five is I meet with my home team.

Wendy Ellin: [00:13:08] So I literally get in. I meet my husband Marty in the kitchen. He’s eating a bowl of cereal and I’m drinking coffee and we talk about our day. What does your day look like? So today I had a 10:00 call, 11:00 meeting, 1230 to 130 meeting, 2:00 with you. I have a 3:00 and a 4:00. Those times that I’m on a call, Marty is overseeing the dog. Ruby and Marty are upstairs doing their thing. But when I’m done with this call, I have a half hour window that if Marty needs me to oversee Ruby or go for a walk, I can do that. So we’re literally talking about what is our day look like? What are we having for dinner? Do we need to take something out of the freezer? That’s what I say. Meeting with your home team. So that’s number five. And number six is then I get busy with my mitts, my most important things. So I have six things meditate, hydrate, move my body, gratitude, home team meeting and get to work. Boom right there. Now.

Lee Kantor: [00:14:08] Now how? I think the pandemic has been very eye opening for a lot of people because a lot of people always in their head, they said I was going to achieve all these great things. I was going to write more. I was going to do all this stuff more. If only I had time and and I had access to these to do this kind of work. And then the pandemic came in. You had lots of time and people still didn’t get stuff done. How, you know, sometimes having a blank sheet of paper is worse than having, you know, clear direction.

Wendy Ellin: [00:14:42] Sometimes. Yeah. Listen, everybody has must dos on their calendar every day, right? Even if it’s you must go to the grocery store because you have an empty refrigerator or you must go get dog food because the dog has to eat. There’s always some must do’s. So I always focus on the must do’s first, and then after the must do’s, I throw in the could do’s. So the first question I ask myself is what must get done today? Then the could do’s or where we’re talking now, where you could actually start a new book or you could actually start a new knitting project, or you could actually declutter a room or a space. Right? Then the last one is, What will I get done this week? So those are the three things I ask myself every morning What must be done today? What could be done today? What will be done this week? Because we all come into the day with this laundry list of all these to do’s, and we think we can get them all done today, but we can’t because we only have 24 hours, not 36, but we act as if we have 36 and we schedule ourself as if we have 36. And then we’re always disappointed at the end of the day that we didn’t get done what we set out to. But you know what? I only get set out sometimes to do three things in a day. It just depends on the day. And so it’s really about being realistic about what you can and can get done in an actual day.

Lee Kantor: [00:15:56] Now, how important is it in any type of system to have some sort of an insurance policy or something that catches you when you inevitably fail? So you don’t turn one bad afternoon into a bad week. That’s a bad month. That’s now something you used to do back in the day.

Wendy Ellin: [00:16:13] It’s important. But let me just say this about a system. No system works unless you work it. So if you don’t work the system, it’s not going to work for you. Right. So if you set up a system and you don’t work it, you don’t whatever the system is, I have a system for my email. I have a system for my paper, I have a system for my calendar. But I work them every day. I’m literally doing what I say I’m going to do in order to get what I want. And so there’s that. You’ve got to work the system. There’s no system out there that doesn’t work. That works with no effort on your part. Right. You go to Weight Watchers. It’s a system for losing weight. You don’t work the system. The weight doesn’t come off.

Lee Kantor: [00:16:49] Right. But it has group dynamics that help keep you compliant and accountable, like.

Wendy Ellin: [00:16:54] Right. Well, that’s the cool thing about Wendy Allen’s Academy, which is this program that I’m that I’ve just launched for organizations. It’s got a whole accountability element built into the program. You actually have an accountability partner that you’re going through this learning journey with. It’s called a learning journey and it’s built on a platform of learn, do inspire, learn the system, set it up and do it and then inspire others. Talk about what’s working to other people. It’s really very cool.

Lee Kantor: [00:17:23] So now do you think that having some sort of accountability in any process or system like this is a must have? Not a nice to have?

Wendy Ellin: [00:17:31] No, it’s a must have. In fact, that’s why one on one people work with me because of the accountability they get, like, I will hold you to do what you say you want to do. You get to decide what that is. You get to change it whatever you want. If you decide that you want to do this and a week or two later you decide something else, I’ll go with the flow, but I will hold you to whatever you commit to doing. And I do it in a way that doesn’t make you wrong for the way you live. Because I want it for you if you want it. You know, I always tell people I can’t want this for you more than you want it for yourself, because otherwise I’m swimming upstream and that’s just not an easy path to take for me or anybody.

Lee Kantor: [00:18:05] So if somebody wants to learn more about the three PE corporate academy, get a hold of your book, you know, have a conversation with you or somebody on your team. What’s the website.

Wendy Ellin: [00:18:15] Wendy? Cnn.com. Wendy, Eli, CNN.com. You can find anything relating to me or how to contact me from there. Easiest way.

Lee Kantor: [00:18:24] Well, Wendy, thank you so much for sharing your story today. You’re doing important work and we appreciate you.

Wendy Ellin: [00:18:28] My pleasure.

Lee Kantor: [00:18:30] All right. This is Lee Kantor. We’ll see you next time on the Atlanta Business Radio.

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Tagged With: The 25th Hour, Wendy Ellin

LIVE from WORKBENCHcon 2022: Char, Woodenmaven

May 31, 2022 by John Ray

Char
North Fulton Studio
LIVE from WORKBENCHcon 2022: Char, Woodenmaven
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Char

LIVE from WORKBENCHcon 2022: Char, Woodenmaven (Organization Conversation, Episode 23)

Char, a woodshop teacher and maker, joined hosts Richard Grove and Stephanie from Uncommon Outpost in the Wall Control booth live at WORKBENCHcon 2022. Char talked about her passion teaching kids of all ages about woodworking, her move to Georgia and friendship with Stephanie, her experiences with negative comments and criticism, her perspective on being a maker, and more.

Organization Conversation is produced by the North Fulton studio of Business RadioX® inside Renasant Bank in Alpharetta.

Char, Woodshop Teacher, Woodenmaven

Char, Woodshop Teacher, Woodenmaven

Char enjoys creating things with her hands and inspiring others to create the life they want to live.

Char grew up in sunny California, spending her days running on the sandy beaches. As any young adult would do after living a structured life, she flew the nest and landed in Georgia.

In her junior year of college, she met her now-husband and they have four adorable and extremely witty children, the youngest of the brood are twins. Between the hilarity of their personalities and organizing their schedules, Char tries to find time to pursue her passions.  She also enjoys decorating cakes and photography.

Connect with Char:  Website |Instagram

About Organization Conversation

Organization Conversation features interviews with movers and shakers in storage and organization, from professional organizers to the creative and talented Brand Ambassadors who use Wall Control products every day. You’ll hear tips, tricks, and how-tos for storage and organization, as well as receive first access to Wall Control promotions. We talk with our suppliers and partners to give you a look behind the scenes at how we operate, what makes our family-owned and operated brand tick, and some of the fun and interesting insights that go into making our business run. We love our guests, as they are engaging and entertaining with interesting experiences to share. By focusing on those guests and the amazing stories they tell, we hope you will be enriched and find your time listening to the Organization Conversation podcast as time well spent.

Organization Conversation is hosted by Richard Grove, and broadcast and produced from the North Fulton studio of Business RadioX® inside Renasant Bank in Alpharetta. You can find the full archive of shows by following this link. The show is available on all the major podcast apps, including Apple Podcasts, Spotify, Google, Amazon, iHeart Radio, and others.

About Richard Grove

Richard Grove, Host, Organization Conversation

Richard Grove‘s background is in engineering but what he enjoys most is brand building through relationships and creative marketing. Richard began his career with the Department of Defense as an engineer on the C-5 Galaxy Engineering Team based out of Warner Robins. While Richard found this experience both rewarding and fulfilling, he always knew deep down that he wanted to return to the small family business that originally triggered his interest in engineering.

Richard came to work for the family business, Dekalb Tool & Die, in 2008 as a Mechanical Engineer. At the time Wall Control was little more than a small ‘side hustle’ for Dekalb Tool & Die to try to produce some incremental income. There were no “Wall Control” employees, just a small warehouse with a single tool and die maker that would double as an “order fulfillment associate” on the occasion that the original WallControl.com website, which Richard’s grandmother built, pulled in an order.

In 2008, it became apparent that for the family business to survive they were going to have to produce their own branded product at scale to ensure jobs remained in-house and for the business to continue to move forward. Richard then turned his attention from tool and die to Wall Control to attempt this necessary pivot and his story with Wall Control began. Since that time, Richard has led Wall Control to significant growth while navigating two recessions.

Connect with Richard:

Instagram | Twitter | LinkedIn

About Wall Control

The Wall Control story began in 1968 in a small tool & die shop just outside Atlanta, Georgia. The first of three generations began their work in building a family-based US manufacturer with little more than hard work and the American Dream.

Over the past 50+ years, this family business has continued to grow and expand from what was once a small tool & die shop into an award-winning US manufacturer of products ranging from automobile components to satellite panels and now, the best wall-mounted tool storage system available today, Wall Control.

The Wall Control brand launched in 2003 and is a family-owned and operated business that not only produces a high-quality American Made product but sees the entire design, production, and distribution process happen under their own roof in Tucker, Georgia. Under that same roof, three generations of American Manufacturing are still hard at work creating the best tool storage products available today.

Connect with Wall Control:

Company website | Facebook | Instagram

Tagged With: Char, Decatur Georgia, makers, Organization Conversation, Richard Grove, Uncommon Outpost, Wall Control, woodenmaven, woodshop teacher, WORKBENCHcon 2022

Brandon Bach With Consumer Convenience Technologies (CCT)

May 31, 2022 by Jacob Lapera

BrandonBach
Cherokee Business Radio
Brandon Bach With Consumer Convenience Technologies (CCT)
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CCT

BrandonBachBrandon Bach has over 18 years of experience in project management, marketing, video production, which includes both video and graphic creation as well as designing, setting up, and running live events. He currently serves as the president of CCT, the manufacturer of the EEASY Lid – the first major jar lid innovation in more than 75 years.

Brandon interacts with the other team members on a day-to-day basis dealing with testing, production, marketing and sales. Brandon earned his Bachelor of Arts degree in Communication and a Minor in Business from Otterbein University in Columbus, Ohio.

Connect with Brandon on LinkedIn.

What You’ll Learn In This Episode

  • About Consumer Convenience Technologies (CCT)
  • The need for accessible packaging is so important
  • The need for sustainable packaging is so important

This transcript is machine transcribed by Sonix

TRANSCRIPT

Intro: [00:00:04] Broadcasting live from the Business RadioX studios in Atlanta, Georgia. It’s time for High Velocity Radio.

Stone Payton: [00:00:13] Welcome to High Velocity Radio, where we celebrate top performers producing better results in less time. Stone Payton here with you this afternoon and you guys are in for a real treat. Please join me in welcoming to the broadcast President of Consumer Convenience Technologies, Mr. Brandon Bach. Good afternoon, sir.

Brandon Bach: [00:00:36] Hello. Thank you for having me. It’s great to be here.

Stone Payton: [00:00:38] Well, we’re delighted to have you on the show, man, and looking forward to this conversation as we open here. Maybe a good idea with just to get for us to get a little bit of an idea of mission purpose. Why would CCTV even founded Man?

Brandon Bach: [00:00:56] A great question. So roughly ten years ago, we have two founding partners or co managers, James Bock and Pete Sod Pete Scott, who unfortunately is no longer with us. He was actually in the beer and beverage industry and created a couple of products that are used today with with the canning industry. And he was at a function and speaking to an associate and one of his associates wives start talking with Pete and talking to him about some of the issues that she was going through at the time this woman was dealing with with cancer and through some of the treatments and procedures that she had to have done left her very weak and unable to open jars or to apply enough strength to to twist off that jar lid or or bottle bottle cap. So she posed the question to Pete, like, hey, you’re a smart guy. Why can’t you figure out a way to make an easier opening jar lid? So that pretty much started the idea, the concept where Pete then joined forces with James, Jim Bach. And from there they’ve been trying to tackle this age old problem or age old question in which we’ve found a solution in which which makes it 50% easier to open our lid, the easy lid, versus your standard tin plate lid that you find on the market today.

Stone Payton: [00:02:19] So the easy lid and it spelled with two E’s, right?

Brandon Bach: [00:02:23] Correct. Yeah. E a s y.

Stone Payton: [00:02:26] And so it actually literally makes it easier to the point that someone that is that has some of the challenges that you just described this lady had, it makes it easy or doable for them for them to open these these these containers.

Brandon Bach: [00:02:42] Exactly. So so what we’ve done and I’ll give you kind of the technical explanation, the lid is a software design technology that reduces the amount of vacuum, making it 50% easier to open. What we mean by that is we have developed a way to incorporate a button on the top center of the lid so the consumer or the end user would simply push that button until they hear it click. Once it clicks, that releases the vacuum. So you simply at that point twist the jar, lid off and enjoy the product. Now, if you do have some product remaining, if you have some pasta sauce leftover or if it’s pickles, olives, whatever, the vacuum sealed product is that you have leftover, you can take from the bottom side of the lid, push on the bottom side of the button to reset it. So that way when you put the lid back on the jar and it goes in the refrigerator for some reason, if that jar tips over or follows over your pasta sauce or the pickled brine or or any of the product inside will not leak out or spill into your refrigerator.

Stone Payton: [00:03:45] So are you finding beyond the initial input that you got to sort of compel you guys to come up with this thing? Are you finding that that there really is a substantial number of people that really, really need I guess that’s the right term. Right, accessible packaging.

Brandon Bach: [00:04:05] Yep. You’re very accurate through our research. You know what we have found and again, a lot of this data we have obtained from whether it’s the CDC or the service and inclusion website, there’s 19% of the US population that has a disability and that number does not include those that have carpal tunnel or arthritis, missing limbs or etc.. And on top of that, we also have another 14.9 or 15% of the population that is 65 and older, and that number is growing, increasing more and more every year. So when you just combine those two numbers alone, that roughly 35%, that represents basically over 100 million people in the US that either is over the age of 65 or has some sort of disability. So if I can offer a product that would allow a manufacturer or a brand to tap. Into that segment market, showing that they care and trying to make it easier for them to just accomplish everyday tasks. You know, we all have someone in our family or even ourselves that struggle just to do these simple tasks. One gentleman that we work with every day when he leaves, he actually has to open up all the cans and bottles and jars that his wife is going to need later that day because of her dealing with the arthritis and the carpal tunnel.

Brandon Bach: [00:05:33] So there’s a definite need out there for an easier open product. And what’s interesting is that this problem has been ingrained in our culture so much. It’s basically a comedy joke that’s used, whether it’s in TV, radio, movies, comic strips. I mean, there’s countless examples where that’s kind of the joke of people. How do you open the jar? Well, I bang it on the table. I use a knife. So it would be nice to give those that that need the extra help. And I’m one of those. As I get older, I mean, I’m finding there’s more and more jars that I actually have trouble opening. And so when I when I get to the time where I can no longer open the jars, I’m hoping that we figured something out to make it a little easier. Now, yes, you can go buy products or tools or whatever to help you open that jar. But why not go ahead and offer that in the product itself?

Stone Payton: [00:06:30] So I can certainly see the end user getting excited, excited about this. What was your experience? I’m operating under the impression that you went to the manufacturers. Did they initially embrace this idea or was it a little bit of an uphill climb trying to get them to adopt it?

Brandon Bach: [00:06:49] I’ll say all the above. And the reason why I would say that is it’s dependent on the film, on the filler and their equipment that they have in their filling line. So the easy lid is actually made out of aluminum, where most of your lids that are that you would find on the store shelves today are made out of steel or tin plate. When we actually started this project and doing our research and development, we actually tried over 40 different tool combinations to apply the easy technology on to the standard tin plate lids that’s on the market today. Wow. And there was definitely roadblocks along the way with trying to incorporate that button on that lid. And once we finally got to a point where we thought we had it solved, it made it way too complex in the sense of the our manufacturing line, the things that we were going to have to do, because it is still and when you expose that raw material, then you have corrosion. So for us to to make sure none of that happened, it just didn’t make sense for us to continue down that path. And at that point, we had to make the tough decision to say, are we going to add benefits to an already existing product or are we going to come out with our own product and try and change? Change the world in how we view and see opening jars. So like I said, we did try it on the steel and tin plate.

Brandon Bach: [00:08:19] So when you go and speak to the the fillers manufacturers, we have to look at their filling line and do a diagnostic assessment of it where we will, which we have hired two gentlemen that have over 70 years experience in the in the business that if a a brand or a fiddler would like us to come in and have a look at their line to see where or any issues that that might arise by trying to run an aluminum lid, then we can address those and then come up with a plan or a solution so they can run the easy lid. We’ve worked with fillers that they have zero issues with running, whether they’re running the tin plate lid or our aluminum lid. We’ve worked with some manufacturers where we had to make some minimal adjustments and now they’re able to to incorporate the aluminum easy lid. And we’ve also spoke spoken with and working with companies that it’s going to take a little more looking into to find out the best way so they can continue running those tin plate lids as well as running the easy lid. So we take it as a case by case basis. Not one filling line is the same because the equipment use or the way it’s set up. So yes, we’ve had great success and we’ve also had situations where we need to dig a little deeper to figure out the best way to accommodate that filling line, to run the easy lid.

Stone Payton: [00:09:47] So is there a sustainability aspect to this pursuit as well as this effort continues to unfold?

Brandon Bach: [00:09:55] Absolutely. I mean, first of all, with it being made out of aluminum compared to the steel, you look at the recyclability, especially here in the US, where aluminum is a little more desirable to to recycle. I mean, we all have the the bins or most of us have the bins in our houses or homes where we’re throwing all of our recyclable pop cans and things like that. So it’s just as easy to throw this jar lid into that for recyclability. And you can get the aluminum association. More than two thirds of all the aluminum that has been produced is still in use, meaning that. So once the aluminum has been made and now it takes less energy product to to make that more pieces of aluminum because it is so recyclable. And then you then you start looking at transportation, the down waiting, you know, the easy lid, the weight is about half of what the tin plate is now one lid compared to one that’s not very much weight. But when you have a a truck full of of of pasta sauce or pickle jars, that that weight will add up. So now you’re saving on fuel costs and those sorts of things, especially in the time right now where gas is is very high. This might be a way that you can save some money because of the down waiting aspect of it.

Stone Payton: [00:11:23] So. So what have you guys enjoyed the most about getting this thing up and running? What are you finding the most rewarding?

Brandon Bach: [00:11:30] Well, I’ll be honest with you, it’s it’s helping those individuals that need help and answering that age old question. I left my previous job when I had the opportunity to to be a part of the easy lid and seek it. And that’s what excited me the most. I mean, like I said, we all know someone or have family members that struggle and I’m no different. I have a grandmother that struggles. She she can barely open any of the jars. My mother is starting to get to the point where we’re starting to see some arthritis and those sorts of things. So if I can find a solution and make it easier for my mom or someone else’s mom or grandmother or grandfather or father, brother, sister, I mean, that’s that makes you feel good at the end of the day that you’re truly helping individuals overcome some of those challenges that they face every day, especially with with what we’ve been through over the last several years. You know, everyone’s under a lot of stress with whatever the case may be. So to take some of that stress off their plate where they’re like, how do I make this meal for my family? Or, Hey, I’m having an event where my kids are coming over. I want to cook, cook them dinner, but how am I going to open this or, you know, those are those are true problems that people face on a day to day basis. That that those of us that don’t face that issue don’t think about it. But that truly is a challenge for a lot of people.

Stone Payton: [00:12:55] Well, I would think it’s certainly a noble pursuit. There’s no question about that. And I’m just as delighted as I can be for you that you’re enjoying some success with it. I would think that with regard to the culture, the the people that you’ve surrounded yourself with in the organization, they got to feel good about the work they’re doing as well. When they, as they understand it, the genuine impact they’re having on the markets that they’re serving.

Brandon Bach: [00:13:20] Absolutely. I mean, you know, it’s it doesn’t matter what kind of day you’re having. You can you can think about that end user and say if they have been struggling and they can get through their day, we can overcome any challenges that we have or we’re facing right now to try and help them. You know, they face those challenges every day so I can show up to the office and and work as hard as I can to try and help those people out.

Stone Payton: [00:13:46] So a lot of folks who choose to tap into this kind of conversation on the business radio network are either leading organizations that may be a little bit larger, like a medium to large sized business, or they may be running their own organization. So I’d love to get a little insight for them on a couple of fronts. One of which is this this idea of mentorship. Have you had an opportunity to be mentored as you’ve kind of come up through your career? And in the second part of that question, have you chosen to take the opportunity to try to be a mentor to to to other people?

Brandon Bach: [00:14:28] Great question. I would definitely say to to move forward in any business that you’re doing or project or that you’re trying to accomplish. You definitely want to rely on those within the industry or that it’s been there or to ask questions. I mean, we are we have joined many groups and organizations, whether that’s networking, for example, the New York State food processing authorities or the Texas State Food Processing authorities or Cornell University, through all of our testing and research to find out what is the industry looking at or for. So that way or pose the question, we want to face that question or challenge or issue head on. So we want to go to the that respected authority that does the testing or this or that or or how do you go in. And, you know, one of the or the challenges that we face when we first started this is like really who is our end customer? You know, is is it the end user, the consumer that’s going into the grocery store? Is it the brand owner of the product itself? Is it the filler that’s actually filling the product? So in order to open up a lot of those doors to find out some of those answers, it was definitely helpful to find people to work closely with that that would help educate us to make sure that we are doing the the appropriate testing or the appropriate strategies to to make sure that we’re following the guidelines and things to to make a product that is viable and people that they want. Now, as far as mentoring, we have been in the process of getting this product launched for roughly eight years through the research and development. Last year we finally commercialize the product. So we go from for about a year now, we’ve been starting to to sell and to push. So I haven’t really had the opportunity to mentor yet, but we’ve had such great help along the way that that absolutely definitely helps someone, whether it’s answer questions or or whatever the case may be because of the the the help and and things that we’ve received along the way.

Stone Payton: [00:16:53] Well, and that’s a nice dose of reality for our aspiring entrepreneurs, yet another eight year overnight success story.

Brandon Bach: [00:17:02] Yeah. Yeah. Well, and that’s what we keep telling ourselves. You know, if it was easy, then everyone would have done it when we were looking at it. There are actually hundreds and hundreds of different patents that have tried to come up with a a viable solution to this problem. And no one has been able to yet. We were able to overcome and adapt with the issues and the struggles that we had had. And and again, that comes from previous knowledge workings and things like that to overcome this this age old problem.

Stone Payton: [00:17:38] Well, another thing I have to imagine that you have to really be on top of and invest some genuine energy and in resources in is this this whole idea of recruiting, selecting and developing your people? Any counsel you might have to offer on that front? I know I would learn from it, but I think our listeners would be appreciative of that as well.

Brandon Bach: [00:18:03] Yeah, absolutely. I mean, for example, when I when I started here at TI, I needed to to learn and to understand the concepts, the ideas, the terminology that’s being used with this project. And so just like you said, you want to surround yourself with knowledgeable people. And here at CDT, we definitely had those individuals that were willing to take the time to to help help me understand and to help me learn or or send me in a direction of what I should understand at what point along the way know. Like I wasn’t focusing on. Things that I needed to know down the road. Not necessarily right now. I needed to understand the tooling or the technology itself before I understood the the filling line. So it was great to have that knowledge and know how here on staff. But there again, within this industry, there are a lot of knowledgeable and very well educated people in this business. And so the thing that I can stress stress the most is even if you have no one in your company or whatever, there are definitely associations of organizations out there that will help you, whether it’s find those people or to help train or educate your employees. Yeah. That’s kind of what I would say with that is, is definitely the the the outside groups organizations. You know, we’ve done that all the way from whether it’s testing to the aluminum product itself to the grocery store to the filling line. You know, we didn’t really have anyone on staff that knew all aspects of all those areas. So we definitely reached out to people, groups and organizations to help educate not only myself but the other team members here. So that way we can then in turn help educate future employees or employees that were hiring just recently. So there’s definitely a lot of help out there for that. You just have to look and make those connections.

Stone Payton: [00:20:26] Well, I’ve got to tell you, in my experience, people like you of vision organizations like the one that you guys have built, you’re not one to rest on your laurels and tread water. So I’ll ask, where do you see this thing going, man?

Brandon Bach: [00:20:43] Oh, well, from all the early success that we that we’ve received, I see this hopefully becoming the new industry standard. Right now we offer the easy lid on the 63 Mm. Size of jar. That’s mostly your pasta sauces, some other maybe olives products like that. As we expand and grow, we look to expand into all other sizes, whether that’s from a 58 millimeter all the way up to your 100 to 110 millimeter sized jars, you know, your family style sized jars, even all the way down to the 38 millimeter into the baby food. And that’s and that’s only speaking about the lug style of lid wear. And what I mean by when I say lug, it basically takes a quarter to a half inch turn to apply that lid to the jar. The other style of lid is a seat or continuous thread and obviously like it sounds, you have to give it a a full turn, about 3 to 5 turns to actually apply that lid. And again, all those same sizes apply to that style of lid as well. Then you have and there’s also a couple of different styles. So as we go along, as we continue to gain market share, we want to expand our capabilities. So that way that we can accommodate all sizes and all ranges of lids. So that way all jars have at least the opportunity to, to incorporate the easy lid, and then that way they can receive the benefits from it.

Stone Payton: [00:22:17] Well, I can hear your passion over the airwaves. Your enthusiasm is just so contagious. You sound like Superman on the air and probably in the boardroom. And we all know you’re human. When. When things get a little tough or you start to run out of juice, where do you go for inspiration to to recharge? And I don’t necessarily mean a physical place, but how do you go get kind of reinvigorated?

Brandon Bach: [00:22:48] I mean, great question. You know, and that applies to life itself, not just work. You definitely and what I always tell my son as well, you know, you definitely need to have outside interests. So that way you can step away, kind of recharge your batteries. For me, it’s kayaking, fishing, those sorts of things, you know, get out into nature and joy just being alive. And at the same time as I’m doing those things, thinking about those that struggle to try and do those simple things that I’m out there doing and. If I’m out there enjoying it, why can’t I make a product? Or why can’t I come up with a solution that can help others that may not have it as easy as I do where I don’t at the moment have arthritis or carpal tunnel or those those scenarios. But I mean, I just kind of look at that and think again, if they can if they can go through each each day dealing with that, then I can I can step up and do my part.

Stone Payton: [00:23:53] It’s an interesting insight that you just tapped into, and it’s not the first time I’ve heard something like that, because people will involve themselves in hobbies or they like to read or that kind of thing. And sometimes in doing that, when they when they sort of let the subconscious work on it and they go kayaking is darned if they don’t come up with some of the best ideas.

Brandon Bach: [00:24:13] Right? Oh, absolutely. It’s kind of that. And again, not that I don’t mean that I’m not reading or or doing things within within our industry or those sorts of things. But you do have to take a step away or take a step back sometimes, just like you said, to clear your mind, you know, how’s the saying go. You know, you’ve got to take a step back from the tree in order to see the forest, you know, and when you’re on top of a project or an idea and you’re trying to figure it out, sometimes you need to take that that mental break, that that step back. So you can say, am I am I thinking about this correctly? Am I am I going down the right path or do I need to rethink my approach or do I need to bring someone else in or another product, whatever the case may be, but just to kind of free and clear your mind so that that you can come back fresh and ready to to reevaluate where you stand with with the project or the the product.

Stone Payton: [00:25:10] Yeah. What marvelous counsel. All right. So if someone would like to learn more about accessible, sustainable packaging, whether it’s just a lay person, you know, or an end user consumer, or maybe there’s a filler or a manufacturer out there, someone in the packaging world that would like to make a connection. Let’s leave them a point or two of contact, whatever you feel like is appropriate, whether it’s LinkedIn or email or website. But I want to make sure that people can connect with you or someone on your team if they’d like to, to learn more about this.

Brandon Bach: [00:25:40] Absolutely. First, probably the easiest way would be our Easy Lid website and that’s just the W WW dot as y Lidcombe. And again, that goes for the same with all of our social media platforms, whether that’s Facebook, LinkedIn, Twitter or our phone number is area code 9373879244. And we’d love to hear from you.

Stone Payton: [00:26:07] All right. Brandon Bok, president with Consumer Convenience Technologies. Man, thank you so much for investing the time with us. Please keep up the good work and with your permission, maybe we’ll swing back around periodically and keep up with this story, because I think we’ve got even, even greater things in store.

Brandon Bach: [00:26:24] Man That sounds great. Stone Yep. We are definitely excited about this product and helping people. So the more that we talk about it and let consumers and individuals and people know that there is a product out there, that’s all we can ask for.

Stone Payton: [00:26:39] All right. Until next time. This is Stone Payton for our guest today, Brandon Bok, president with Consumer Convenience Technologies and everyone here at the business Radio X family saying we’ll see you in the fast lane.

 

Tagged With: Brandon Bach, Consumer Convenience Technologies (CCT)

Spencer Packer With 360º Painting of Kennesaw

May 27, 2022 by Jacob Lapera

360painting
Franchise Marketing Radio
Spencer Packer With 360º Painting of Kennesaw
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Brought To You By SeoSamba . . . Comprehensive, High Performing Marketing Solutions For Mature And Emerging Franchise Brands . . . To Supercharge Your Franchise Marketing, Go To seosamba.com.

360

Spencer Packer, Owner at 360º Painting of Kennesaw

Spencer Packer is an MBA from Brigham Young University. He worked for CIA for several years out of Graduate School, transitioned to the private sector, and worked for Target and The Home Depot in leadership roles.

He purchased 360 Painting franchise and went live in February of this year (2022). He is married with 4 kids (2 boys and 2 girls) ages 12 – 21.

Follow 360º Painting on Facebook and LinkedIn.

This transcript is machine transcribed by Sonix

TRANSCRIPT

Intro: [00:00:07] Welcome to Franchise Marketing Radio. Brought to you by SeoSamba comprehensive high performing marketing solutions for mature and emerging franchise brands. To supercharge your franchise marketing, go to seosamba.com. That’s seosamba.com.

Lee Kantor: [00:00:32] Lee Kantor here another episode of Franchise Marketing Radio, and this is going to be a fun one. Today on the show we have Spencer Packer with 360 painting of Kennesaw. Welcome, Spencer.

Spencer Packer: [00:00:43] Hey, thank you. I appreciate you having me.

Lee Kantor: [00:00:45] Well, I’m excited to learn what you’re up to. Tell us a little bit about 360 painting. How are you serving folks?

Spencer Packer: [00:00:50] So we are a painting business. We do exterior and interior painting both for commercial and residential sectors. We also do fences, decks, garage floors, concrete staining. So anybody, whether they’re commercial or residential, they need some some painting work done. That’s where we come in.

Lee Kantor: [00:01:09] So now tell us a little bit about your story. You’re the franchisee in Kennesaw. Were you always in interested in painting?

Spencer Packer: [00:01:19] So I’ve always been interested in owning and running my own business. Just a little slow to act on it. I actually worked for the government, actually for the CIA for a number of years out of a graduate school did that, was away from the family for a long time and returned did some work for Target as well as the Home Depot. Just kind of always had that dream to want to run and own my own business. I finally decided to act on it and really look to this this type of business. I fell in love with premium service brands, which is the company that owns 360 painting, just had a great business model, easy to scale. And but I’ve always I’ve done painting. I’ve done a lot of that in my life. So look, something I was pretty good at and could feel like I could excel from a customer service perspective.

Lee Kantor: [00:02:03] So now walk me through kind of the thought process. When you decide, okay, I am want to do something else. I’ve been working with these large enterprise businesses over the years and now I want to venture out on my own. Did you ever consider, Hey, why don’t I open up my own? You know, Shingle Spencer, the consultant, I can, you know, figure out something to sell somebody. Did you ever want to do something like that?

Spencer Packer: [00:02:30] I did. I looked at a number, different franchises. I looked at doing stuff on my own. But really, since I’ve never ventured out into the entrepreneurial world, I felt like it was probably the smarter thing to do to look at established companies with good reputations that I could follow a proven system. I felt like that was probably more kind of what I would be good at, what was suitable for me at the time. And so I did a lot of investigating, looked at a number, different franchises, a number of different businesses, even those I could run myself, but just so far really happy with with 360 painting and premium service brands and the support that they that they provide and just a proven business model, I could go in and provide outstanding customer service and build on that that that brand awareness and that that reputation that they’ve built for a number of years now.

Lee Kantor: [00:03:18] How did you kind of narrow it down to them? Like you said, there’s lots and lots of choices when it comes to choosing, which once you decide to, you know, go down the path of franchise. Right. It’s not like there’s only three to pick from. Like there’s thousands.

Spencer Packer: [00:03:33] That’s right. And there were a number of good ones. I felt like with this one, it was one where I could get into. There weren’t a lot of barriers to entry. I felt like I could go in with a professional appearance, a professional presentation, and make an immediate difference, since it’s an industry that’s not really heavily regulated or dominated at this point by just a few different companies. There are a lot of painters out there, some good, some not so good. And so I felt like this was one where I could really make an immediate impact, an immediate difference and really start to scale it quite quickly. That’s really what did it did for me. There were a number of other viable good options for me as well, but I really felt like having just done a ton of painting in my life where I can really assess the quality and as well as the type of customer service and be able to feel like I could beat my competition in that respect. That’s kind of what what really did it for me in terms of helping me make my decision to go with 360 painting.

Lee Kantor: [00:04:24] Now, did you always go in with the mindset of, okay, I’m here to build an empire? I’m not just here to build one painting, you know, location here in Kennesaw.

Spencer Packer: [00:04:36] Correct? Yeah. I’ve always had that mindset that I want to scale and like you said, build an empire and quickly get to $1,000,000 business and keep going from there and and purchase other territories, purchase other businesses. So this is this is sort of my first foray into it. It’s been going really well so far and excited to, like said, build an empire.

Lee Kantor: [00:04:57] So now when you kind of first said, okay, now I’ve narrowed it down to franchising, now I’ve narrowed it down to the 360 painting. So now I’m really going to I’m really considering doing this. Were you was it the only kind of choice left or had you kind of did you have a couple you were considering? And then eventually just obviously went with 360.

Spencer Packer: [00:05:23] Yeah. No, there were a number I was considering. I kept narrowing it down a little by little. I was working with a franchise consultant really for several months at least, I think four months by the time I finally. Well, probably three months, three and a half months or so. And then I whittle it down to just 360. But there were there were was a ten at first, then it was five and then it was then it was really between three and really 360. I did the discovery days at each of those. I really dove in and it really made the most sense for me to do 360 from a number of different perspectives. Just feel like my ability to to become profitable, make a difference in the community, really sell my business and establish my reputation. Early on, I feel like 360 was was the one that was going to be the best fit for me and I, having done that for a few months, I feel even stronger about that.

Lee Kantor: [00:06:16] So now when you were going through the narrowing down process, what were some of the things that after you kind of as you’re doing that process, you’re obviously educating yourself of what’s out there and how people present themselves. And and things probably started going, okay, this is a red flag or this is a must have. Can you share a little bit about what are some of the red flags for you and what are some of the must haves?

Spencer Packer: [00:06:40] Well, for me, the red flags were, if it takes a while to be profitable, if I looked at as I’m looking at KPIs, I’m looking at some of the the the documents and from from some of the franchisees and looking how long it takes for them to become profitable. Really, it was one thing to to to create a great revenue stream, revenue stream for three 1624 premium service brands. But I wanted to kind of be like, okay, how soon can I be profitable? What are my margins? So I wanted to see what is what is my ability to become profitable. That was one, I think, to just the level of support hearing from other franchisees. I didn’t get a sense that they were receiving outstanding support from the parent company or from the franchise and that they were kind of there every step of the way to kind of get them moving with the right help marketing production, just the administrative staff providing financial help, not in terms of like necessary financial assistance with loans, but with with regards to bookkeeping and just some some basic business principles that will help the franchisee become successful. So I really sensed that that was there were some red flags there when I was looking at some of the other other businesses and talking to some of the franchisees and just felt like, oh, I that’s I can tell they’re frustrated.

Spencer Packer: [00:07:51] I can tell they’ve, you know, they’re inundated and they’re not necessarily getting the support they need from from the parent company or the franchise. So I think to just just the amount of debt some people are taking on, I think also just the level of kind of feeling weighed down when they initially go into this franchise. Obviously, with 360, it’s one where it’s it’s it’s a painting business. So there’s not a buy in comparison. There’s not a ton that goes into it. In terms of the franchise fee, I mean, it’s it’s less than most that there’s there’s not as many barriers to entry. So really for me, the red flags were the things that would I felt like we’re going to preclude me from becoming profitable quickly, as well as just not providing me the level of support in terms of marketing, bookkeeping, any kind of level support that I needed to to to be successful.

Lee Kantor: [00:08:44] Now, did something happen where you were like, okay, I get this. This makes perfect sense. This is the one for me. Like, did was there something that was like an epiphany moment for you that you were like, okay, I’m in the right place. These are my people.

Spencer Packer: [00:08:57] I don’t know if there was necessarily one. I think it was just talking to the franchisees one, one on one and even going out and having had lunch with with a couple of them and just really getting a sense of their day to day activities. I mean, like, okay, can I can I do this is something that do you have to really just sort of just get lucky? Do you have to just sort of be just the exact right personality? Is there something super unique to to a successful franchisee, or is it something that I feel like not only I, but a lot of people can do just by putting in a lot of hard work and following the system? And so I think after probably talking to my third franchisee and and this was this was in the midst of going to the discovery days, too, and getting to know the team up there in Charlottesville, Virginia, that would be supporting me. And so I think all those kind of combined, I guess really once I took my wife up to Discovery days and also had her meet with a couple of the franchisees once she was on board because she’s a little harder to convince, more conservative in terms not wanting to take chances. She was really once she was kind of convinced like, yeah, this is this is going to be a good deal for you. That’s I guess that even though I was convinced that was that really is what I guess was the the biggest aha decision maker for me is like, okay if she’s, she’s really excited about it, she’s into it, then this is a no brainer. We got to do it.

Lee Kantor: [00:10:14] So now you go through the process, you sign on the dotted line and then you’re off and running. So you went live, what, the early this year. Right?

Spencer Packer: [00:10:23] Yes. In mid mid-February. Correct.

Lee Kantor: [00:10:25] So now it’s day one or day zero. What are you doing to ensure a successful launch? And what are they doing for you to ensure a successful launch?

Spencer Packer: [00:10:36] So I have weekly calls with my coach. We have a coach there that really looks at all of our KPIs. They’re looking at all of our performance indicators or metrics. You know, how many estimates are we doing each week? How many leads are we getting each week? How many? How many jobs are we getting each week? What’s our average job size? What are the cogs? The cost of goods sold? What what what kind of customer feedback are you getting? So they we have a number of different systems. One of them is, is listen 360 and we get feedback from every person we do a painting job for and they provide detailed feedback on what kind of job we’re doing. So also, too, I have a call periodically with my with our marketing director to kind of go over just the cost per lead, the cost per estimate, the cost per job, how much I’m spending versus how much I’m getting back in it. So there’s a lot of support and they have a number of different programs. Right now. I’m using Scorpion for my website and Google Marketing. I’m using a bunch of different lead aggregators, a company called Clarity. I’m also using a company called Pro Leo to really just do a lot of social media ads for me to get the word out.

Spencer Packer: [00:11:45] I’ve also joined a BNI network. Also, I’ve been in with the Kennesaw Business Association. I’ve been out there to get my name and our business profile out doing some events there. So really a lot. I mean, I’ve spent probably even more than the recommended amount of marketing. We are asked to spend a certain amount in the first three months. I’ve gone even above and beyond that, just to really kind of push hard at first, to get to get our to get our name out what we do or our reputation. And then we, we have a referral program to that we use with the customers. And so we certainly use that extensively. But it starts with the coaching call that we get each week and really going over all everything that’s working for us, how much money is being allotted to it to make sure we’re on on target, not only to to generate revenue and generate sales, but more importantly, to make sure we’re profitable. And we’re not just not just earning money, but but going bankrupt in the process by by doing some foolish things.

Lee Kantor: [00:12:48] Now, you mentioned that kind of that level of support was important to you and that level of, you know, kind of watching your back as you progress. Right. Are you it sounds like the coaching is helpful as an accountability partner. Are there are they giving you kind of levers that you can consistently pull that are going to bubble up the leads you need in order to make the sales you need? Like, do you have do you feel confident that if I do these three things every day, then success, eventually it has to happen?

Spencer Packer: [00:13:22] Well, they are. And I’ve already I’ve already seen that. I’ve been like I’ve been pretty successful. We’re starting up in this area, brand new. We’ve done quite well. Obviously, we want to keep pushing. But as far as the levers go, yes, that’s one thing we talk about extensively during our coaching calls, just putting certain amount of money into at least initially certain lead aggregators, which we’ve always kind of monitored, which lead aggregators are working because not all the aggregators work the same in each areas. I talked to some of my 360 colleagues in Texas. I use a little bit more of one. They use a little bit more of other because they haven’t had as much success with one I’ve had success with. So that is a little bit region specific and then also varying success with related to some of the business networking groups that you associate with. So we do kind of look at that and we have reports that we kind of dove into extensively to see what how many jobs have come from certain marketing campaigns. What’s our is it so really, I’m kind of looking at what’s the cost per lead and what is the cost per estimate and does that making sense to keep using? And so I found in just the first few months I’ve done this, I don’t even know if I’ve quite been.

Spencer Packer: [00:14:33] Well, I guess I’ve just barely passed my three month mark that I have even already. I get that we’re going to see much more of this going forward. But when I have done certain things, put more money into certain programs that I’m seeing, more and more jobs come from it. I think I’ll see more results from like a direct mail campaign. I haven’t seen the results from that specifically yet, but I’m starting to put more money into that and I’m already getting a lot of leads and a lot of estimates from that. But I don’t know. It’ll be interesting to see what the average job size from those from that campaign, from the direct mail, what that results in. And we’ll kind of have to see. But so far as I’ve done certain things with Google as well as with them with some of my social media campaigns, as well as the lead aggregators I’ve seen, I’ve already seen, okay, this pull this lever, this is what I’m getting from it. And so it’s been kind of fun to be able to test out certain things and see what works and what doesn’t.

Lee Kantor: [00:15:30] Now, as you kind of progress in the business, is it primarily a B to C play? Is it like you’re doing residential homes or is it B to B play as well where you’re going into businesses and doing work there.

Spencer Packer: [00:15:45] It is a B to B play. I’ve done a little bit of that, but it’s mostly for to start out and this is kind of the advice for my coach as well as some of the others there at 360 up in Charlottesville is to start out mainly with with residential and with just the customer. So I’ve been then primarily targeting a marketing to new homeowners or people moving as obviously. But I have been working a lot too with, with real estate agents, some interior designers, some. People are more in other home services and construction people just to get more get my foot in the door. And that’s and that’s work. We’ve received a few jobs from from some real estate agents. And and so I’m going to start pushing that more and more as I get a little more seasoned a little I guess a little better at this. But it’s been kind of fun to to tap into the commercial market just a little bit.

Lee Kantor: [00:16:35] Now when you’re starting a venture like this or any kind of venture really is getting those first wins. How was that to your family, to your team, like when you first got that first estimate or the first person that’s, you know, was a sale or the first person that referred you to another sale. Like how has that been in terms of in your career, you’ve had wins. How has that feeling differed from maybe some of the previous things you’ve experienced so much more?

Spencer Packer: [00:17:05] I just I’ve just enjoyed it so much more. I mean, there were so many things I did in my previous work experience. I really it was nice to receive some accolades from recognition based on, you know, getting a cost out for your company or certain things that were, that were certainly satisfying. But, but when you’re building this on your own and you actually see the profits and you see the checks coming, that, oh, I just I’m building up my business bank account. It was just so satisfying. I told my dad the other day, I’m like, I don’t I just kind of left my other job, but I don’t know how I can ever go back to something like this. This is so much more enjoyable and so much more thrilling when you’re able to to make the sale. It really what does it for me is when you really create that customer satisfaction, they really feel like, wow, you you said you have integrity. You said you did what you said you were going to do. You were really professional. And you get that referral, that recommendation to others, and they’re really satisfied with your performance. I think that’s that’s the biggest intrinsic reward or intrinsic value for me is as a business owner is just to know that, hey, we’re we’re on the right track, we’re doing the right thing. And this is we can we can go places with this. Now, we’ve got the team in place. We’ve got the crews, we’ve got the painters. We we’re we’re living up to the 360 values to 60 painting values. And and everybody always needs something painted. There’s always painting that needs to be done. So we really want them to kind of look to us and know that if they go with us, they’re they’re going to be satisfied and we’re going to make sure we’re not going to stop until they are satisfied with with the work we do.

Lee Kantor: [00:18:41] And it’s that feeling of this is something I created. You know, this wasn’t here before and now it is. And now these people are happy customers and they benefited from my efforts. And it’s you’re not a cog in the machine. You’re the machine.

Spencer Packer: [00:18:55] Exactly right. And I think I mentioned this before. Now it’s kind of limitless. We can keep going. Whereas when I was of my former job, it was it was sort of just, hey, good job, Pat on the back. Or here’s a sort of minor monetary reward, but there was nothing really. I was like, so I was in some big organizations. So it was really kind of hard to to move upward as fast as you want it to. So here it’s nice because it’s limitless now that we can keep building this building this and and the the extrinsic the money is going to keep growing as well as the the business, the the sense of being involved in the community and getting our word out. And it’s just limitless. And that’s that’s kind of what I like. Is there just so much potential and and it’s not like, hey, good job, you know, here’s your limited bonus check or here’s here’s your here’s your plaque or whatever it is, it’s, it’s we can really grow this and make make a lot more money and then establish a greater and greater reputation.

Lee Kantor: [00:19:53] Now, what about from the hiring standpoint? It’s a tough hiring market now, or is that a challenge for you?

Spencer Packer: [00:19:59] It is, yes, it is. And so it’s that’s been where I have I’m going to keep pushing because is is I keep recruiting crews and recruiting people. It’s I want to make sure the quality is always top notch. And there have been times where I’ve had to kind of move on from different crews because the quality wasn’t exactly where I needed to be. And so I’m growing fast enough now where I’m going to be needing some production managers. So I’m actually interviewing the process of interviewing some people as well, some administrative people. And it’s I’m already. You know, I’m very much understanding. I mean, I understood before trying to find the right crews, the right painters to actually go in and do the jobs. But I’m finding out now it is to get some some quality production managers. I’ve got a few who I’m looking at that I think I want to keep progressing with. But but it is tight out there. That’s that’s certainly that’s certainly the biggest challenge for me right now. And I’ve noticed I knew it would be I mean, I remember going into my wife and I talked about it and said, yeah, this is this is what we’re going to really have to to be smart and to work hard and to persist because there’s great workers out there. There are people who are going to really make a lot of be a great asset to my business. That’s just up to me to make sure I do the due diligence and and the work to find these people. And so I’ve been doing that for the last few weeks and really narrowed it down. But but I could already sense that some of the people I was interviewing and. Little uncertain with the reliability issues as well as just how committed they would be to. To to my. To our business.

Lee Kantor: [00:21:35] Yeah. It’s it’s going full circle. Right. When you were going to those other potential franchisees at the beginning, you were vetting them. And that’s and now it’s here we go again. It’s a never ending process. You know, that activity is forever.

Spencer Packer: [00:21:49] Right. That’s right.

Lee Kantor: [00:21:50] Especially if you want to be that high quality provider. You know, you’re not trying to do any job for any money. You’re you’re trying to do good work every time. So it takes.

Spencer Packer: [00:22:01] A special.

Lee Kantor: [00:22:01] Person to deliver.

Spencer Packer: [00:22:03] Yep, correct. And that’s where we feel the feel some pressure is to make sure we have people that are always going to deliver for us and kind of what we promise and what our reputation is. We want to make sure that every single person is associated with this. This business with my business has that vision and will some customers are going to be a little harder to satisfy than others. But we’re that’s our goal. We’re always going to still make sure we satisfy them with the high the highest quality work possible. And and want to make sure whoever we have on board is is committed to that.

Lee Kantor: [00:22:34] Well, congratulations on all the success. If somebody wants to learn more, what is the website?

Spencer Packer: [00:22:40] Yeah, it’s is 360 painting of Kennesaw. Anyway, they they can find me. My name is Spencer Packer. We’re. We’re kind of everywhere on the Internet now. Yeah, just 360 painting. Exactly. I’m sorry. 360 painting forward slash Kennesaw.

Lee Kantor: [00:22:57] Yeah, I’m sure if they get to 360 painting. That’s right. They’ll be able to find you. Well, thank you again for sharing your story. You’re doing important work and we appreciate you.

Spencer Packer: [00:23:07] Hey, thank you so much. Sure. Appreciate you having me. Thank you so.

Lee Kantor: [00:23:09] Much. All right. This is Lee Kantor crucial next time on Franchise Marketing Radio.

Tagged With: 360º Painting, Spencer Packer

Sacrificing for Success E106

May 27, 2022 by Karen

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Phoenix Business Radio
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Sacrificing for Success E106

In this episode of Tycoons, Todd Delano and Breck Rice joins the show to talk about ServRx, Inc. From taking a drastic pay cut and giving up what they both once knew as “everyday” life, Todd and Breck did what most entrepreneurs do, they sacrificed for success. Meet two very humble guests as they talk about how their niche, behind the scenes business has aided in the care of several worker’s comp patients.

Tune in to hear Brad explain what scaling out of AZ entailed as they learned throughout their growth stage. Every state has different requirements/laws making growing their business more complex. Growth demanded adding partners to solve for solutions. ServRx, Inc. is composed of a team of entrepreneurs that turned Pharmacy Management into a successful, growing Healthcare IT Firm.

ServRx-Logo

ServRx (the New Third Party Solutions) is a healthcare disrupter, pharmacy, and patient advocate helping community pharmacies process Workers’ Compensation bills the correct way. ServRx is not partnered with any PBM (pharmacy benefit manager) to redirect prescriptions, so accepted work comp claims will be paid at a higher and more fair rate – typically 3x to 4x of what the PBM’s pay.

The ServRx program is guaranteed; community pharmacies get paid even if ServRx doesn’t. The goal, NO, the mission is to take back the revenue PBM’s are taking from pharmacies and give it back! ServRx is totally transparent; you will see exactly what is collectible and what isn’t – you will even see what ServRx got paid on every claim (true transparency).

Workers’ Compensation Rx’s are still the highest reimbursed electronically adjudicated claims today at an average of 60% to 70% of AWP when processed correctly! We partner with pharmacies to protect that reimbursement.

Breck-Rice-Tycoons-of-Small-BizBreck L. Rice, MBA, Chairman of WCPRI, Co-Founder of ServRx, Advisory Board Member University of California Irvine, Adjunct Professor of Marketing, and Entrepreneur.

Breck co-developed the program that is now the largest third-party payor in the country for Workers’ Compensation pharmacy claims, with nearly 20,000 pharmacies in the network covering all 50 states.

Disrupting the Multi-Billion-Dollar PBM industry in healthcare by removing the PBM middlemen. Over two decades of experience helping injured workers get their prescriptions without hassle or delays, helping pharmacies get fair reimbursement, and saving self-insured employers and cities millions!

Breck is a husband to a beautiful bride of 31 years, father of four amazing kids (two girls & two boys), and “Chief” to two adorable grandkids. Breck loves to mountain bike, snowboard and ski, go to the beach with his family, and try new taco places.

To Contact: Breck Rice
480-646-4931
breck@servrx.com

Connect with Brice on LinkedIn, Twitter and Instagram.

Todd-Delano-Tycoons-of-Small-BizTodd Delano is the Founder and Chief Executive Officer of ServRx and with more then 15 years experience he serves on a number of advisory and leadership boards.  Todd’s outstanding market knowledge and workers’ compensation expertise have proven invaluable during the national expansion of ServRx.

Todd has worked directly with the Industrial Commission of Arizona and other states, and is well connected to decision makers and lobbyists throughout the U.S., who write workers’ compensation policy key to operations.  Todd was instrumental in recruiting the current executive team.

He holds a degree in finance, and was an award winning sales representative for Pfizer, Inc. for seven years prior to the formation of ServRx in 2009.  Todd is also very active in the community, particularly in youth sports. 

He is a founding member of one of Arizona’s premier youth basketball development programs, as well as a non-profit organization that provides underprivileged kids unique access to high-level basketball training and personal development opportunities.

About the Show

Tycoons of Small Biz spotlights the true backbone of the American economy, the true tycoons of business in America… the owners, founders and CEO’s of small businesses. Join hosts,  Austin L Peterson, Landon Mance and the featured tycoons LIVE every Tuesday at 1 pm, right here on Business RadioX and your favorite podcast platform.

About Your Hosts

Autsin-Peterson-on-Phoenix-Business-RadioX

Austin Peterson is a Comprehensive Financial Planner and co-founder of Backbone Planning Partners in Scottsdale, AZ. Austin is a registered rep and investment advisor representative with Lincoln Financial Advisors. Prior to joining Lincoln Financial Advisors, Austin worked in a variety of roles in the financial services industry.

He began his career in financial services in the year 2000 as a personal financial advisor with Independent Capital Management in Santa Ana, CA. Austin then joined Pacific Life Insurance Company as an internal wholesaler for their variable annuity and mutual fund products. After Pacific Life, Austin formed his own financial planning company in Southern California that he built and ran for 6 years and eventually sold when he moved his family to Salt Lake City to pursue his MBA.

After he completed his MBA, Austin joined Crump Life Insurance where he filled a couple of different sales roles and eventually a management role throughout the five years he was with Crump. Most recently before joining Lincoln Financial Advisors in February 2015, Austin spent 2 years as a life insurance field wholesaler with Symetra Life Insurance Company. Austin is a Certified Financial Planner Professional and Chartered Life Underwriter. In 2021, Austin became a Certified Business Exit Consultant® (CBEC®) to help entrepreneurs plan to exit their businesses.

Austin and his wife of 23 years, Robin, have two children, AJ (21) and Ella (18) and they reside in Gilbert, Arizona. He is a graduate of California State University, Fullerton with a Bachelor of Arts in French and of Brigham Young University’s Marriott School of Management with a Master of Business Administration with an emphasis in sales and entrepreneurship.backbone-New-Logo

Connect with Austin on LinkedIn, Facebook, Twitter, and Instagram.

LandonHeadshot01

Landon Mance is a Financial Planner and co-founder of Backbone Planning Partners out of Las Vegas, Nevada. He rebranded his practice in 2020 to focus on serving small business owners after operating as Mance Wealth Management since 2015 when Landon broke off from a major bank and started his own “shop.”

Landon comes from a family of successful entrepreneurs and has a passion and excitement for serving the business community. This passion is what brought about the growth of Backbone Planning Partners to help business owners and their families. At Backbone Planning, we believe small business owners’ personal and business goals are intertwined, so we work with our clients to design a financial plan to support all aspects of their lives.

In 2019, Landon obtained the Certified Exit Planning Advisor (CEPA) designation through the Exit Planning Institute. With this certification, Backbone Planning Partners assists business owners through an ownership transition while focusing on a positive outcome for their employees and meeting the business owner’s goals. Landon is also a member of the Business Intelligence Institute (BII) which is a collaborative group that shares tools, resources and personnel, and offers advanced level training and technical support to specifically serve business owners. In 2021, Landon became a Certified Business Exit Consultant® (CBEC®) to help entrepreneurs plan to exit their businesses by counseling owners about exit options, estimating the value of the business, preparing the business for exit and tax considerations.

Landon enjoys spending time with his beautiful wife, stepson, and new baby twins. He grew up in sunny San Diego and loves visiting his family, playing a round of golf with friends, and many other outdoor activities. Landon tries to make a difference in the lives of children in Las Vegas as a part of the leadership team for a local non-profit. He regularly visits the children that we work with to remind himself of why it’s so important to, “be the change that you wish to see in the world.”

Landon received his B.S. from California State University Long Beach in business marketing and gets the rest of his education through the school of hard knocks via his business owner clients.

Connect with Landon on LinkedIn.

Austin Peterson and Landon Mance are registered representatives of Lincoln Financial Advisors Corp. Securities and investment advisory services offered through Lincoln Financial Advisors Corp., a broker/dealer (member SIPC) and registered investment advisor. Insurance offered through Lincoln affiliates and other fine companies. Backbone Planning Partners is a marketing name for registered representatives of Lincoln Financial Advisors. CRN-4746502-051722

Lincoln Financial Advisors Corp. and its representatives do not provide legal or tax advice. You may want to consult a legal or tax advisor regarding any legal or tax information as it relates to your personal circumstances. 

The content presented is for informational and educational purposes. The information covered and posted are views and opinions of the guests and not necessarily those of Lincoln Financial Advisors Corp.

Business RadioX® is a separate entity not affiliated with Lincoln Financial Advisors Corp.

Tagged With: Electronic billing, pharmacy billing, third-party payer

The R3 Continuum Playbook SPECIAL: A Behavioral Threat Assessment of the Buffalo Mass Shooting

May 24, 2022 by John Ray

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Minneapolis St. Paul Studio
The R3 Continuum Playbook SPECIAL: A Behavioral Threat Assessment of the Buffalo Mass Shooting
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Buffalo

The R3 Continuum Playbook SPECIAL: A Behavioral Threat Assessment of the Buffalo Mass Shooting

On this special episode of the R3 Continuum Playbook, Dr. George Vergolias, Medical Director at R3 Continuum, looks at the Buffalo mass shooting from a behavioral threat assessment perspective. Dr. Vergolias joined host Shane McNally to review the personality of the assailant, the difference between affective and predatory violence, its similarities to other violent events, the potential impact on employees, how companies can support them, and much more.

The R3 Continuum Playbook is presented by R3 Continuum and is produced by the Minneapolis-St.Paul Studio of Business RadioX®. R3 Continuum is the underwriter of Workplace MVP, the show which celebrates heroes in the workplace.

TRANSCRIPT

Intro: [00:00:00] Broadcasting from the Business RadioX studios, here is your R3 Continuum Playbook. Brought to you by Workplace MVP sponsor, R3 Continuum, a global leader in workplace behavioral health crisis and security solutions.

Shane McNally: [00:00:15] Hi, everyone, and welcome to this special live episode of the R3 Continuum Playbook. My name is Shane McNally, Digital Marketing Lead with R3 Continuum. And on today’s episode, we’ll be talking with R3 Continuum Medical Director, Dr. George Vergolias, about the recent mass shooting that occurred in Buffalo, New York. We’ll also be discussing the impact and trauma that this event caused throughout the country, what employers can do to mitigate potential violence in the workplace, what employers can do to support their employees and community after a traumatic event like this takes place, and more.

Shane McNally: [00:00:46] Dr. Vergolias oversees and leads the R3 Continuum’s clinical risk, threat of violence, and workplace violence programs, and has directly assessed over 1,000 cases related to threat of violence, or self-harm, sexual assault, stalking, and communicated threats. He brings over 20 years of experience as a forensic psychologist and certified threat manager to help leaders, organizations, employees, and communities heal and thrive before, during, and after a disruption. Dr. Vergolias, thank you for being with us today.

Dr. George Vergolias: [00:01:19] My pleasure. It’s certainly not my pleasure to talk about what we’re going to talk about, but certainly, it’s nice to be able to leverage my expertise in a way that hopefully will be helpful.

Shane McNally: [00:01:30] Absolutely. And so, I think with that, we just kind of jump right into it. And can you kind of give us a brief talk through of the Buffalo shooting, the style of violence, and what occurred?

Dr. George Vergolias: [00:01:44] Yes, certainly. And I will preface this with a disclaimer and say that, now, what’s interesting in this case is we’re a week out and we know a lot, and we know a lot, because one, the assailant, Payton Gendron, has been apprehended. He had a 180 or so-page manifesto. He was posting online. This is an assailant that, really, he was secretive in terms of the general public, but in select audiences, he really wanted his voice to be heard.

Dr. George Vergolias: [00:02:21] And eventually, at the end of a gun, he wanted to be heard, his message. So, we know a lot about him, and sometimes, we don’t know a lot about the assailants this soon after, so we can make some assumptions and we can say some things that are informed at this point. So, what happened is on May 14th, just about a week ago, Payton Gendron, an 18-year-old White male from Conklin, New York, walked into a Tops grocery store roughly about 200 miles from where he lived, and he opened fire.

Dr. George Vergolias: [00:02:58] He actually began firing in the parking lot, and he proceeded then to walk into the grocery store and continued shooting people. It’s clear from the evidence that this was a racially motivated attack. I’m comfortable saying it was a hate crime, although to say that affirmatively is a legal process, but he’s being brought up certainly on charges of it being a hate crime.

Dr. George Vergolias: [00:03:25] So, what’s interesting here is there’s evidence that going all the way back to late 2021, he was already planning this attack. He was going on websites like 4chan, and more recently, on Discord, and not only engaging in rhetoric that kind of met his ideological view of the great replacement or the major replacement theory of the White race being slowly wiped out, which is one of a number of theories that White nationalists and White nationalism subscribes to in believing that Whites, in general, are being somehow edged out or weeded out of the population, not just in the US, but globally.

Dr. George Vergolias: [00:04:15] So, he was doing this online. He was engaging in online threats. He was engaging in planning. He, for a number of months, was selling off belongings, so he can have the money to buy tactical gear, and weapons, and ammunition, and so on. On March 8th, he went to—he drove the 200 or so miles to the Tops grocery store, and he basically cased the joint. He walked through up and down the aisles.

Dr. George Vergolias: [00:04:44] He walked in and out a number of times. Eventually, he was confronted by a security guard that had basically said to him, “I’ve seen you go in and out a few times. What are you doing?” And basically, Payton said that he was collecting consensus—or rather census data, which could have been reasonable, right? And it was taken at face value. And then, he went home, and later that night, he chatted, and he basically said it was a close call, he almost got caught.

Dr. George Vergolias: [00:05:16] What he was doing, it was, he’s looking at the patterns of people coming in and out. He was looking at the areas of the store that were busier and at what time of the day. He was no doubt looking at the security people and their movements, as well as looking at how they might respond. This is all very planned, what we call pre-attack planned behavior, and it is a pattern that we see a lot with predatory individuals. What he also did is he came in with several firearms in his person, certainly, in his car.

Dr. George Vergolias: [00:05:56] He was suited up in tactical armor, including a tactical helmet. At one point, what they call Army-style or assault-style tactical gear. Several weapons he had, a Mossberg 500 shotgun. He had a hunting rifle that was given to him by his father when he was 16. And he had recently bought a Bushmaster XM-15 rifle in January from a local gun distributor. That weapon was purchased legally, and in between December 8th and January 19th, he actually visited roughly about 15 different gun stores in the greater, larger northern New York state area.

Dr. George Vergolias: [00:06:42] He hid those weapons in his bedroom, and he wrote online that he was worried that his parents would find him, and he would get found out, and his plans would fall apart. That didn’t happen. Unfortunately, that did not happen. When he came on site and started shooting, there was a security guard and ex-law enforcement officer named Aaron Salter, who returned fire, shot Payton, and run, but due to the tactical armor he had on, he wasn’t able to subdue him or bring him down. Payton returned fire and killed Mr. Salter. I could go on about the details, but then he proceeded to work his way through.

Dr. George Vergolias: [00:07:22] His plan, at least as written online, was to then go to other locations that day and continue his killing spree. Fortunately, police responded very quickly. I believe at one point, he turned the gun on himself, he didn’t fire, but he kind of pointed it in his own neck, and the law enforcement officers talked him out of self-harm, and they took him into custody. So, there’s a lot of details I didn’t cover. I wanted to give a little more flavor. And what I was highlighting with those facts are things that are very pertinent to the kind of violence that we’re seeing here. Would it be good for me to describe that now, Shane? I know you had several aspects to your question.

Shane McNally: [00:08:09] Yeah, if you would like. I think one question that we could go off of right now that just popped up from what you were saying is when he was going in and out of that store, now, correct me if I’m wrong, he was actually full-on planning and mapping out everything that he was going to do, right?

Dr. George Vergolias: [00:08:25] Absolutely. Absolutely. So, one thing that we see with this type of violence, and there are two types—well, before I go into that, because that’s an explanation, but to answer your question, absolutely. This wasn’t a random, hey, let me just go check out this grocery store. He drove 200 miles in early March to specifically case and do surveillance on this store, partly to solidify it as a target.

Dr. George Vergolias: [00:08:53] Sometimes, psychologically, we call this a hardening of targets. Another way we describe hardening of targets is if you are a target and you put certain security measures in place that toughens them or hardens them. After 9/11, even going as far back as after the Oklahoma City bombing by McVeigh, many federal buildings put large cement pylons in front, so you couldn’t get a truck right up to the door.

Dr. George Vergolias: [00:09:20] That is a security hardening of target. But there’s a psychological principle where you also do something that I refer to as a hardening of the targets. You are no longer thinking of the targets as humans, as subjects, with lives, and goals, and dreams, and loved ones. You’re hardening them in your mind. You’re objectifying them. And when you walk through a site as an attacker, and you’re committed to the plan at this stage, you’re starting to just think of this almost like a cognitive exercise.

Dr. George Vergolias: [00:09:52] You’re not thinking of these people as people. You’re thinking of them just as objects, as targets. And so, that’s part of the process of casing. It is partly, how do I get away with it? How do I inflict maximum damage? But it’s also that process, in your head kind, of steeling yourself, not steal, as in the metal, steel. You’re hardening yourself and hardening your mind psychologically to commit the act.

Shane McNally: [00:10:19] Wow. Yeah, it’s just crazy to think that somebody could do that and even go so far as to, like you said, harden themselves to do that in the planning.

Dr. George Vergolias: [00:10:29] Let me just piggyback on that real quick. What’s interesting is assailants that are in this predatory mode, and I’ll talk about that just next, but they will go to other lengths. Like if you look at Dylan Klebold and Eric Harris. Eric Harris, these are the Columbine assailants, in the weeks leading up to the Columbine attack, Eric Harris specifically went off his antidepressant medication for two reasons. He didn’t want to feel emotionally subdued or mellowed. He wanted to feel the full rage that he was feeling as he went into that attack. He wanted the full, you almost can say it, he wanted to be emotionally amped, right? He wanted to be jacked up emotionally. He purposely did it. That wasn’t accidental.

Dr. George Vergolias: [00:11:16] When you see these guys, and almost all guys, by the way, I think last data that I looked at from a couple of years ago, pre-pandemic, something like 3 or 4% of mass shootings have been committed by women, so this is almost predominantly a male game right now. And people will say, why do they get all this tactical armor? Well, one is maybe self-protection. But let’s be honest, in most of these attacks, I mean, if you look at the synagogue attack from two years ago, if you look at the Christchurch mosque attack from a few years back, none of these people had weapons.

Dr. George Vergolias: [00:11:53] Why do they wear black? Why do they wear camouflage in the middle of the day? That doesn’t obscure you, that doesn’t hide you, it makes you stand out. They are psychologically gearing up. They’re psychologically putting on the uniform to be a commando, to be a soldier of their cause. That’s another aspect of them psychologically getting geared up and almost building up momentum to go out. The closest normative example for any of us that ever played football, and you’re in the locker room, you got your pads on, you got your helmet on, and you’re smashing helmets with your buddy, and you’re smashing their shoulder pads, what are you doing?

Dr. George Vergolias: [00:12:31] You’re getting amped up for the game before you go out of the locker room and take the field. That’s fairly normative, right? We all see that. We all understand that. These attackers have similar individual rituals that they do to amp themselves up in preparation to go out out of the field of play, as they say it. So, yeah, so these are really good questions, but that’s what we see. It’s a very interesting psychological phenomenon.

Shane McNally: [00:12:56] Wow. And I know you mentioned you want to talk a little bit about the kind of act of violence that this really looked into, but kind of maybe wrap it in with this, my next question of like, does this shooting remind you of other events in history?

Dr. George Vergolias: [00:13:10] Yeah, it absolutely does. So, before I go there, though, let me talk about affective versus predatory violence, and then I’ll talk about the reminders—or what it reminds me of, and then the linkage is between them, if that’s useful.

Shane McNally: [00:13:24] Yeah, absolutely. That sounds great.

Dr. George Vergolias: [00:13:25] So, a little bit of history lesson here, but psychological history lesson that hopefully is interesting. We know now that there are basically two biological or biophysiological modes of violence in the brain. They have different anatomical aspects of the brain that are in operation. They have different neurotransmitters. They operate with different neuronal pathways. And the way this was found out is about 70 years ago or so.

Dr. George Vergolias: [00:13:55] I believe it was German or Austrian scientists, were doing research on cats, and they open their brains while they were obviously alive, and in case we have cat lovers out there, once you anesthetize the skull, the brain doesn’t have sensors, pain sensors, and they would put electrodes on the brain. And what they found out—and then they expose them to different environment stimuli to see how they reacted.

Dr. George Vergolias: [00:14:22] And they weren’t necessarily trying to study violence, per se, but what they found out is that there were two kind of violent reactions that had two different patterns in the brain. One, they deemed affective violence or emotional violence, and the other, they called predatory violence. Sometimes, it’s also referred to as targeted. I don’t like that term. I like predatory, because it kind of shows you the mode. Affective violence is violence that most of us have seen, or if we’re ever going to be a victim of violence, most of us are going to be a victim of affective, reactive violence.

Dr. George Vergolias: [00:14:57] It’s emotional. It has to do with hyperarousal, meaning you’re jacked up, you’re excited, you’re scared, you’re fearful, you’re shamed, you’re annoyed, you’re rageful, but there’s an emotion going on. It tends to be reactive and immediate. It tends to be in response to a perceived threat, somebody is threatening you or you feel threatened and you feel you need to react back at them. It is a fight or flight reaction. I need to fight the threat away, or I need to run away, or better yet, I need to posture in order to drive the threat away.

Dr. George Vergolias: [00:15:32] How is posturing? Well, a quick example of affective posturing, we’ve all seen this. Certainly, boys have all seen this. Growing up in grade school, two kids get in a fight at recess, what often happens is they’re cracking their knuckles, right? They’re puffing their chest. They’re swaying side to side. They’re putting their chin out. And they’re taunting the other person to hit them. “Come on, hit me, man. No, you hit me. No, you hit me. No, you hit me. Do you want to fight? Let’s go.”

Dr. George Vergolias: [00:15:58] And this may go on for minutes before a fight even breaks out. And sometimes, the fight doesn’t even break out. Looking at those two, the untrained eye would say, “Oh, well, those two kids really want to fight”, and the truth is, no, they don’t. They don’t want to fight. What they want is they want the other person to walk away, and they save face. They save kind of ego. If you look at prison attacks and you could pull up the Discovery Channel or A&E, and watch prison documentaries, you will see true predatory attacks.

Dr. George Vergolias: [00:16:29] There’s no warning, there’s no posturing, there’s no verbal threats. Two inmates are sitting there looking like they’re best friends, and the next thing you know, one inmate explosively just starts attacking the other with no warning. It’s a very—and it’s almost unemotional. It’s almost cognitive in the way it’s done. So, affective on the one side. It’s also time-limited, meaning if you think of a fight or flight reaction, our bodies can’t stay in that mode for very long.

Dr. George Vergolias: [00:17:00] Adrenaline is pumping to your major muscles. You have cortisol pumping. You have different things going on that is all designed to get away from an attack or subdue an attacker. And this has evolutionary value, right? If you needed 10 minutes to figure out how to get away from a lion, you didn’t live, right? It was an immediate reaction. You had to mobilize to deal with that. So, it’s time-limited. I’m going to add one more thing that’s kind of interesting.

Dr. George Vergolias: [00:17:30] With affective violence, you will have a displacement of the target. Now, what does that mean? That means that if I’m in an affectively violent mode and someone attacks me, I’m going to attack anyone that comes into my circle. So, imagine, for example, that I have a cat tied to a corner of a room on maybe a six-foot leash, and I slowly walk a Rottweiler or a Doberman Pinscher up to that cat, what’s that cat going to be doing? Right?

Dr. George Vergolias: [00:18:00] Obviously, hissing. Its back’s arched. Its claws are extended. It’s showing its teeth. Even if that cat is looking at the dog, would any of us be willing to walk over and pick the cat up? And the answer should be no, right? Why? Because that cat’s attacking anything that comes into its circle, anything that comes into its sphere. One of the reasons that police officers, their most dangerous response in the field is domestic violence, not just because the abuser is in an amped-up state, which is almost not always, but usually, a man, but often, the victim is in a violent state, because she is defending herself.

Dr. George Vergolias: [00:18:40] She is in a fight or flight arousal herself. And so, the whole environment is supercharged with emotion. And with that emotion comes fight or flight reactivity. Okay. That’s affective violence. Bar fights, fights at the Thanksgiving table, hopefully, we don’t have many of those, but some of us have seen that, right? Tailgate fights, fights at school, all that kind of thing. That’s usually affective violence.

Dr. George Vergolias: [00:19:06] Now, let’s juxtapose that with predatory. Predatory violence is you have minimal arousal. First, let me give you an example. Let’s take that cat, and now, put that cat two days later in the backyard, and there’s a bird feeder maybe 30 feet away, and a bird lands on that bird feeder, and now, the cat sees the bird. Now, the cat isn’t on top of the bird yet. The cat’s 30 feet away. Now, what’s the cat doing? It’s super focused, right?

Dr. George Vergolias: [00:19:31] It’s staring at the cat. It’s got a laser focus to its eyes. Its claws are pulled back, because it’s not ready to attack. It wants to move very stealthily, very quietly, and only at the last minute, when it gets close, might it then attack and get aggressive, but it’s in a very cognitive focused mode. The human correlate of that is an Army sniper. I remember seeing an interview of a sniper from the Serbian-Croatian war, obviously, a number of years ago. And this sniper, every night, would crawl, and he was sniping across what they called Sniper Alley.

Dr. George Vergolias: [00:20:08] It was a division line of literally, roughly about one street that divided the forces, and he would crawl up a rubble-strewn staircase, and he would have to crawl across the room with rocks and rubble on it, and get into position, and then he would look throughout the night for people, frankly, to snipe. And they asked him, “When you get to the top of that staircase, how long does it take you to crawl into position, that 20 feet or so? And people would say an hour, 2 hours. It took him often 5 to 6 hours to crawl 20 feet. That’s how careful, and slow, and methodical he was.

Dr. George Vergolias: [00:20:49] Think of that, though, for a minute. Think how cognitive you have to be to do that. There’s no emotion. There’s no reactivity, right? That is an example. Your Army sniper is a more socially sanctioned example of predatory attacks. So, when we see shooters like Payton Gendron, and everything I opened the podcast with and all his behaviors, this is a predatory attack, right? Minimal arousal, meaning he’s not emotional, he’s not jacked up at the time.

Dr. George Vergolias: [00:21:21] It doesn’t mean that he’s not yelling things. There’s a certain bravado that they will show, but he’s not really feeling fear, anger, rage, panic. It’s purposeful and planned, violent. There’s no imminent perceived threat. What we mean by that is nobody in the Tops grocery store posed an existential threat to Payton Gendron. Nobody did. Now, in his mind, they did, because they represented a minority, a Black community that was taking over the White population by the proliferation of birth rates and all that, if you read his manifesto.

Dr. George Vergolias: [00:21:59] But they didn’t actually pose a threat to him. There was also no displacement of the target. And what we mean by that is if you ever look at closed cam footage of these shooters, and there’s a little bit of this circulating with the Pulse nightclub shooting with Omar Mateen, you could see a little bit of this online with the Columbine shooters, you will notice that they’re not frantic as they walk through and shoot people. They’re very cold, and methodical, and calculated.

Dr. George Vergolias: [00:22:34] Often, I talked about rituals of affective violence, you puff your chest up, because the signal is if it’s in you and me, Shane, it’s Shane, you don’t want any piece of me. I’m going to puff my chest. I’m going to crack my knuckles. I’m going to sway back and forth. I’m going to look tough. I’m going to look like a peacock, right? I’m going to extend my physical prowess, because I want you to walk away.

Dr. George Vergolias: [00:22:55] I don’t really want to fight you, but I can’t admit that, because I’m a man, so I need you to walk away. The problem is you’re doing the same thing, and often, one of us crosses a line and it gets physical. In the predatory style, you don’t see the public displays, because it would give up your intention, right? If every mass shooter showed massive public displays of their intent, we would catch all of these guys.

Dr. George Vergolias: [00:23:18] What they tend to do is they tend to show these displays in very focused communities or groups that they think mirror their ideology. That’s why he went on 4chan. That’s why he went on Discord. That’s why moments or hours before he went on the shooting, he invited a very select group of 15 people that we’re still investigating to visit him on the Discord Channel and look at his postings, and I think there were even links to the live feed that he showed when he went and committed the shooting.

Dr. George Vergolias: [00:23:53] So, all of these are private rituals, and the goal is to fuel their own narcissism, and reduce their paranoia, and kind of gear them up psychologically for the attack. In Columbine, Harris and Klebold, they made basement tapes for weeks and months ahead of time, where they talked about the attacks and their intentions, and what they hope to get out of it, and what their intended outcome is going to be.

Dr. George Vergolias: [00:24:18] So, why do I go into all this? It’s really important to understand these features, so you can understand what kind of violence are you trying to prevent? I can’t tell you after this shooting and after every shooting how many, and we’re going to hear this over the next few weeks, people that knew Payton Gendron come out and say, “Oh, I never saw this coming. He was such a quiet, mild-mannered kid.

Dr. George Vergolias: [00:24:46] Now, he had some problems, no doubt, but I never saw him get all erratic. I never saw him explode in rage. I never saw him show high levels of emotion.” Well, of course, you didn’t. He’s a predatory attacker. It’s a very different kind of MO than what we would see. If you’re a psychopath, you’re going out to the bars every night and getting in bar fights. It’s a very different kind of psychology that goes behind this. I know that was long-winded, but I wanted to do that question justice.

Shane McNally: [00:25:15] Yeah, absolutely, and thank you for that. And I think that leads into the next one really well when you just mentioned kind of the psychology of it, but there’s a lot of talk, obviously, there’s a lot of media, and we’ll get into that in a second, around this shooting and everything, but there’s also a lot of talk about the attacker himself and being evaluated by mental health professionals the year prior to the attack. So, there’s this like idea out there that mental health treatment can or should play a role in preventing these types of attacks. And events like this, obviously, like the idea is that they show a crack in the system. Can you kind of like expand and speak a little bit more on that?

Dr. George Vergolias: [00:25:52] Yeah, I can. So, we don’t know everything about that. What we know is roughly about a year, maybe a year-and-a-half, I don’t have the exact time frame, I believe he wrote a paper or he wrote something down, where he talked about or he made statements about committing a murder suicide at school. The school did what they needed to do. They flagged it and they sent him for a mental health evaluation. I don’t know where that occurred. I actually work locally here in North Carolina in hospitals, and I do these evaluations. Typically, when the school flags it, they’re like, we think this kid might be dangerous to themselves or others. They send them into the emergency department. They’re evaluated.

Dr. George Vergolias: [00:26:34] And at that moment, it’s important to know that the evaluating clinician, typically, a doctor, could be a social worker, but typically, it’s a doctor of psychology or a psychiatrist, they have to adhere to an imminent risk standard, which means, are you imminently at risk of killing yourself or others? Not, are you kind of a bad person or might you do something a week from now, a month from now, a year from now? But are you so dangerous in the next 24 to 48, to 72 hours that I need to take away your rights and commit you to the hospital? There’s a few avenues to make that happen, but that’s the ultimate, is I’m literally going to commit you against your will.

Dr. George Vergolias: [00:27:14] In order for that statute, that bar to be met in most jurisdictions across the country, there has to be a lot of data that shows that you’re thinking of hurting yourself, you have strong ideation of doing it, you have a plan, you have intent, and you lack certain impulse control to hold yourself back, and you lack certain protective factors. That’s a lot of checkboxes. What happened, as best we know, from what I can gather from second party sources, is that he went in. Again, by the way, most of these guys are fairly manipulative.

Dr. George Vergolias: [00:27:52] Payton was bright. He actually, I think, won first prize in middle school at a chemistry contest. I think he was on the honor roll for most of his high school career until he dropped out. This was not a stupid kid. He went in basically, and said, “Oh, I was just trying to get out of school. I was bored and I knew that would get me out of school.” And the other checkboxes just weren’t there, and they released him. And that was a year ago, right? You can’t lock a kid up for a year, so—you can in some cases, but you have to be very severely mentally ill, which he wasn’t.

Dr. George Vergolias: [00:28:26] So, I think there’s this misconception that a mental health evaluation is going to solve all these problems. There was a really wonderful op-ed piece by Mark Follman, F-O-L-L-M-A-N, who’s written for The New York Times. He’s written for Mother Jones. And most of his writing as a journalist has focused in the last five or so years on understanding mass shooting and mass attacks. And he’s worked with a lot of very well-known researchers on threat assessment and forensic psychologists.

Dr. George Vergolias: [00:28:58] I’ve seen him talk. I’ve met him at conferences. Really great journalist. He just published an op-ed piece. I believe it was in The New York Times or The Washington Post. I can’t remember immediately off the top of my head. I’ve been digesting so much information on this. But he talks about how these individuals do have mental health issues, no doubt, but this is not a mental health problem at its core.

Dr. George Vergolias: [00:29:22] The overwhelming majority of people with mental illness are not violent. Mental illness doesn’t, otherwise, take a nonviolent person, and suddenly, make them violent. There are rare, and I mean very rare exceptions, where you might have somebody with severe mental illness, paranoid delusions, psychosis, where they believe people are after them and they feel they need to defend themselves.

Dr. George Vergolias: [00:29:47] There’s almost no cases in which those individuals go on a shooting spree. There’s a few. There’s a few. I think it represents something like 3 to 4% of all mass shooting seem to be motivated by the nature of the psychotic, paranoid delusions that the person was having. The overwhelming majority of these cases, these people, they didn’t have a great sense of right and wrong, meaning their morality was a little bit skewed like a psychopath’s is, but they knew right and wrong.

Dr. George Vergolias: [00:30:19] They knew what they were doing and they were making decisions to do these based on an ideology that they were subscribing to. So, that’s one of the factors, I think, that’s important to realize, is that mental health, we do need to improve our mental health system, no doubt. And I think we need to rethink some of the laws we have in order to try to keep people safe, but a lot of these shootings would not necessarily be prevented simply because somebody was hospitalized against their will. And in this case, that was well over a year ago. That probably wouldn’t have had a massive impact here.

Shane McNally: [00:30:55] Yeah, those are some excellent points to bring up around that, so I appreciate you taking that question there, too. And so, like I mentioned at the beginning of that question, of going back to it a little bit here, you did mention earlier that there was a massive amount of media presence around this shooting, and understandably so, with news outlets and everything like that, and can you tell us about the impact that having so much media presence has with this level of violence?

Dr. George Vergolias: [00:31:25] Yeah, absolutely. So, there’s this thing in the field that we call the contagion effect. There’s also the copycat effect. The copycat effect is simply—and actually, we saw this, and I’m actually going to dovetail this with an answer to a question you asked earlier that I got away from, where you ask simply, does the shooting remind me of other things? And it absolutely does, and just in recent memory, right?

Dr. George Vergolias: [00:31:50] So, we know, for example, on, I think it was October 27, 2018, in Pittsburgh, the Tree of Life synagogue, Robert Gregory Bowers, 46-year-old male, went in and shot 11 people in the synagogue. And his thing was very similar to the whole White replacement theory, and he was blaming Jewish people for being responsible for—being the immigrant invaders and being responsible for promulgating the immigrant invaders. We all have heard of March 2019, the Christchurch New Zealand shooting.

Dr. George Vergolias: [00:32:30] 51 people shot by Brenton Harrison Tarrant, 28-year-old White male from Australia, and he clearly was responding in a very similar way to what he perceived was the great replacement. He actually called his manifesto The Great Replacement, and it was the same ideation that Payton Gendron was replying to. In fact, in August of 2019, Patrick Wood Crusius at the Walmart shooting in El Paso shot 20 people. Same thing. His manifesto, he called The Inconvenient Truth, but it was the same thing he was railing against, is that this attack is the responsible for Hispanics, in this case, invading Texas, and he felt like people needed to come after or he needed to go after that contingent of society to defend the White race.

Dr. George Vergolias: [00:33:26] So, there’s clearly a plan here, and what’s interesting is Patrick Crusius, the shooting at the Walmart, he got his inspiration from Harrison Tarrant of the Christchurch shooting. And we know there are indications from the manifesto that Payton Gendron also got his influence, or motivation, or inspiration from prior shootings as well. So, what we see is there’s a certain copycat effect of people see earlier shootings, where people have similar or closely aligned ideologies, and they use that to fuel their own ideation, and they almost see it as their hero, and they further commit an act. What we also know that—that’s the copycat effect.

Dr. George Vergolias: [00:34:12] What we also know is there is something called the contagion effect. And what we’ve known, and we’ve known this for 30 years, and that is when there is a mass televised or massively publicized shooting of a mass shooting or a widely publicized story of a mass shooting, there is a significant increase, usually, it’s been measured at 10 to 13X increase of another unrelated mass attack occurring within about two weeks of that publicized event. Now, that used to be regional if you go back 30 years ago, basically, if you go back before social media and mobile phones.

Dr. George Vergolias: [00:34:57] It used to be—I live in Raleigh, North Carolina. Shane, I know you’re in Minneapolis. If there was widely publicized in the newspaper, there would be a certain geographic barrier to the publication of that where that risk would increase. Now that we are truly a globalized news kind of feeder source, that regional barrier just doesn’t exist. It doesn’t really matter, right? You could have a shooting in New Zealand, and it’s covered all over the news globally, and it’s on CNN and Fox News every night, and it motivates some guy in Albuquerque, right? But what’s behind this psychologically?

Dr. George Vergolias: [00:35:40] In a weird way, it’s a really understandable dynamic, aside from the heinousness of the violence. What’s behind it is someone sitting at home right now as we’re talking, and they got a lot of hate, a lot of anger, whatever their ideology is, it could be right wing, which a lot of it right now is right wing, it could be left wing, right? It could be radical, violent Islamist. A lot of directions, but they’re thinking somebody should do something, somebody should do something.

Dr. George Vergolias: [00:36:13] And then, they watch a shooting like this, and maybe they start saying in their head, God, this Payton guy was kind of a loser, if he could carry this out, certainly, I can, right? I could pull this off if he can. Why wouldn’t I? Maybe I should step up and take arms for the cause, fill in the blank of whatever the cause is, right? Because it could be on different levels of the political spectrum.

Dr. George Vergolias: [00:36:36] And then, it emboldens them to start—it’s almost like the light bulb goes off and it emboldens them to move forward with a plan. The other thing is there’s people that have already been incubating in that for months or years, and what they needed in a way psychologically is that model, that last inspirational push over the edge to move into planning or to take things to the next level and go into planning mode. Now, when I said earlier, this is normative psychologically, you’re like, what?

Dr. George Vergolias: [00:37:07] Well, here’s my explanation, and I’m going to give you my personal story, almost every year, I sit down sometimes with my wife, she’ll watch it, other times, she doesn’t, but almost every year, when the Iron Man, the Kona Iron Man is on TV, I watch it from beginning to end. And I love watching the athletes that finish in X number of hours, but I also love watching the people that are doing it all day long and they make it in with 5 minutes to go before they shut the race down, right? And there’s also that one guy, I forget his name, whose son has cerebral palsy, and he finishes the whole race every year, or used to. I don’t know how old he is now, but it’s very inspirational, and he does it with his son.

Dr. George Vergolias: [00:37:48] He like pulls the son on a small raft, and then he rides the son on the bike, and then he pushes the son on a stroller through the marathon, and it’s the most inspirational thing in the world. And what do I do in the next morning? I wake up early, and I go and buy groceries, and I buy spinach, and I buy protein drinks, and I buy all kinds of stuff, and for about two days, I work out, and then I go back to eating nachos, right?

Dr. George Vergolias: [00:38:11] But for a short period of time, I’m looking at these images, and saying, damn, I can do that, I should do that. It’s the same psychological principle with the contagion effect, we’re just seeing it directed in a really heinous, violent avenue. So, yes, these events do have precursors and they do piggyback off one another in the mindset of certain numbers of assailants. But let me say one more thing, because it’s important to know.

Dr. George Vergolias: [00:38:42] Positive interactions could have the opposite effect as well. I remember listening to a famous security expert threat manager, Joel Dvoskin. He was doing a post-mortem autopsy, a psychological autopsy, as we call it, on the Columbine assailants. And Eric Harris was set, he applied to the Marines, and about three weeks before the shooting, he got his rejection letter. And he got rejected, I think he had an ear or a foot issue.

Dr. George Vergolias: [00:39:13] I don’t remember the exact issue, but there was some issue medically, and they just said, we can’t accept you. And somebody asked him, if Eric Harris would have gotten into the Marines, do you think he would have backed away from the shooting? And Joel Dvoskin said, and I agree with him, absolutely. Absolutely. That gave him something to look forward to. That was his whole life. It gave him motivation towards something better and more prosocial. There’s no way he would have gone through that shooting, and I’m inclined to agree.

Dr. George Vergolias: [00:39:40] So, what’s interesting is there are people on this trajectory that haven’t committed yet but are inching towards committing, and something positive happens. They find a girlfriend. They get that job that they didn’t think they’d get. An old mentor calls them. I mean, a million little things, and it just turns them off a trajectory, and it’s just enough to nudge them off the pathway. Now, some kid get nudged back on the pathway, but sometimes, it’s just enough to nudge them off the pathway. So, there are some really interesting dynamics that play as people are navigating through this process of trying to decide, do I take this to the next step and continue on that path?

Shane McNally: [00:40:24] Well, yeah, and like you said, we’ve seen this everywhere in the news and everything like that, and additionally, this one was a little, I think, different, because it was also live-streamed. He had a live stream up as well. And I think kind of going into how this can actually impact people that were there, but also, people across the country that have seen some of these videos or are just upset and traumatized, honestly, about the whole thing, and understandably so. How did live-streaming this online really have an effect on people that may have seen it? Is it likely to increase fear and trauma to people that weren’t there, but did see this shooting play out?

Dr. George Vergolias: [00:41:07] Yeah, I think there’s a few ways in which it could significantly impact people. By no means am I going to say that it’s going to cause trauma. That’s prescriptive and different people react differently to that. What I will say is for those people that have been subjected to violence, those people that have been involved in a shooting, lived through a shooting, have had loved ones involved in a shooting, it almost brings a—can, I should say, bring back the experience very viscerally.

Dr. George Vergolias: [00:41:39] So, there’s that subgroup. That’s still a pretty small subgroup of the population. But even those people that may have not been subjected to it, but saw it, it’s disturbing. These are disturbing things. I have been allowed, given my background as a threat manager and a forensic psychologist, I have had aspects—or I’m sorry, access to seeing aspects of closed cam footage shooting or even direct shooter footage when they had a body cam or they had a GoPro, and it’s disturbing. These are disturbing things to see without a doubt. So, certainly, there’s the risk of it being traumatizing.

Dr. George Vergolias: [00:42:16] There’s a flip side to it, and that is for those individuals that are on a trajectory and maybe just a little more upstream from where Payton was at the process, it could also be emboldening to them, right? It could be an image for them of almost reinforcing their own sense of belief of going through something like this. Fortunately, and this is where social media has come a long way, this thing was taken down, I think, within minutes, and scrubbed, which is good.

Dr. George Vergolias: [00:42:50] But yeah, I mean, these are traumatic things. I think if I recall right, the first, there actually were other captured shootings that occurred. There was a shooting from the late ’80s where there was a gentleman whose son had been molested, and the molester had fled the state and was being extradited back into the state, flown in to a certain airport, I forget the name off the top of my head here, and the assailant was at a payphone. I mean, you’re nodding. I guess you’re nodding, right?

Shane McNally: [00:43:31] Yeah, I know exactly what you’re talking about.

Dr. George Vergolias: [00:43:32] And he just said, “Why? Why did you do this to my son?”, and opened fire. That was on TV, right? Ruby shooting Lee Harvey Oswald was on TV. The difference here is that was passively captured. The first time, I think, we saw it by the assailant, to my knowledge, was I think it was Vester Flanagan, the Virginia news anchor, who shot a cameraman and he shot a female anchor, because he lost his job at OWN-something or other in Virginia.

Dr. George Vergolias: [00:44:10] Again, usually, I know these off the top of my head. And he live-streamed and videotaped approaching them during an external video shoot, and he shot the cameraman, and he shot the female anchor. We saw this a few other times. I fear that we’re going to continue to see this a little more often. It is, if you get out of the moral aspect of this, and this is part of a podcast that where if someone takes this next statement out of context, I’m going to look like a monster, so I’ll preface it, if you get out of the moral overlay, and you approach this from a perspective of, boy, how do you really want your message to be heard? How do you want to get out your message to the world?

Dr. George Vergolias: [00:44:55] If you really think you’re a soldier of X cause, X, Y, Z cause, boy, taking a gun, and strapping a camera to you, and shooting a bunch of people in service of a cause, being a martyr, being a soldier of the cause, great way to get your message out, right? In other words, that’s the problem, is it can have real important meaning—not important, visceral impact from the perspective of getting your voice out. Now, it’s a voice of hate. It’s a voice of violence. It’s not a voice—I think anyone in a pro-social democratic society wants to support, but it is a way to get your voice out, yeah.

Shane McNally: [00:45:39] Yeah, absolutely. And like you mentioned, I mean, this can impact people all over the place, and I think that it’s important to kind of take it into like the workplace context. So, say, if you’re an employer and you have employees that have seen this or maybe this hate crime has really—they’re scared now to go kind of out and about. They weren’t there, they weren’t at this Tops, they just feel they weren’t directly impacted, but they do feel some major emotional connection to this. What should employers be doing to kind of help out their employees after this?

Dr. George Vergolias: [00:46:17] There’s a few things that I would keep in mind. One is be careful not to prescribe trauma. In other words, just because people are upset doesn’t mean they’re traumatized, right? There’s an old saying that every time you said you couldn’t go on, you did, right? What’s interesting about the research on trauma is the overwhelming majority of people that have been traumatized don’t actually experience ongoing traumatic symptoms.

Dr. George Vergolias: [00:46:42] In other words, they absorb it. They absorb the punch, is how I describe it, psychologically. It may take a few weeks, but they settle back into their life. They pull up their natural resilience. They pull up their loved ones, their friends, their hobbies, their coworkers, their faith-based groups, whatever it is, and they basically just kind of get back to their life. It doesn’t mean it didn’t impact them. Some walk away with a deep sense of meaning as a result of what they went through, but they kind of get back.

Dr. George Vergolias: [00:47:10] There are other people that for any number of reasons, and no judgment and it’s not a sign of weakness, they can’t quite get over it, and they might need treatment. They might need medications. They might need therapy. All good. We want to get them that if we can. So, as employers, I think it’s really important to not necessarily assume, oh, everyone is fine, or assume everyone’s totally traumatized. It’s important to have resources for that whole gamut and allow people to tap into their natural resources and their natural resilience.

Dr. George Vergolias: [00:47:41] So, that’s the first step. The other thing is to be mindful of these are high-impact events, but they’re extremely low risk in terms of statistical likelihood, right? So, they’re low-frequency, high-impact, no doubt, right? Most of us, many of us have been involved in very bad severe weather, maybe even some of us in a tornado, but every time it rains or thunders, we don’t immediately freak out about a tornado occurring, right?

Dr. George Vergolias: [00:48:14] So, it’s important to educate ourselves on the likelihood of any one of us being involved in a mass shooting as a victim is really, really, really low. What you can do, though, is be mindful of where you are, have awareness. To this day—well, it’s funny. After Sandy Hook, one of the biggest fights my wife and I ever had, but she agreed with me, to her benefit, so I’ll give her props, my kids must have been—boy, there must have been like seven and nine, maybe even six and eight.

Dr. George Vergolias: [00:48:51] And after Sandy Hook, I sat them down and I had a talk with them about mass shooting. I explained how predators think in these attacks. I explained how they look for a kill zone. I explained run, hide, fight. I literally explained, if you have to run away, run away holding your book bag in front of you, reverse it on your chest. And now, some people are going to be laughing at this. None of that’s going to stop an AR-15.

Dr. George Vergolias: [00:49:20] And my wife was mad at first until I convinced her, we’re either going to have a hard discussion now—by the way, I’m also a forensic psychologist. I’m also a child psychologist. I kind of know how to have these discussions. I’m not saying this is for every parent and I’m not saying everyone has a tolerance for this, so I’m not prescribing it, right? But I said, we’re either going to have this hard discussion now, and it’s a low risk, a very low risk, but we might have to have a hard discussion over a funeral casket, and I’m not having that discussion.

Dr. George Vergolias: [00:49:51] And if I do have that discussion, I’m going to have it knowing I tried everything I can to educate my kids on resilience and being aware. Really interesting, fast-forward two years, my daughter had a school shooting, a significant scare. Turned out it was a false claim, but they locked everything down. And there was allegedly somebody on site that might have had a gun. What was interesting is they were barricaded in her room, and it’s hard to visualize on a podcast, but imagine that there’s the door to the classroom, and as soon as you open the door, she was directly in line of that doorway.

Dr. George Vergolias: [00:50:30] And there was a kid in the totally adjacent corner that got up to go get his book bag, now, whether you agree with my daughter’s morality, you could you could debate, but when he did that, she knew, based on what I taught her, that as soon as that gunman comes in, he’s likely to start firing, and he’s likely to spray to one side or the other, and usually, they spray, and they pull out, and they go to the next room, because that’s what they’re doing.

Dr. George Vergolias: [00:50:54] They’re moving on. They’re moving on. Almost like an urban assault. You clear a room, you move on. You clear a room, you move on. And I know that in large classrooms, like Columbine, and this is tough to talk about, but it’s rare that everyone in the classroom is shot unless the assailants come back and they look for victims to pick off. I won’t go way down into that detail. But she knew all this.

Dr. George Vergolias: [00:51:19] So, when that kid got up, she scurried across the room and she took his spot knowing that she was in a better position based on what I taught her. Now, I’m not saying anyone listening to this go out and teach their kids this, what I’m saying, though, is as employers, decide, what do you want to impart to your employees just about physical security awareness, awareness of your space? Right?

Dr. George Vergolias: [00:51:44] If somebody does come in with a gun, where are you going to hide? What can you use as a barricade? If it does come down to a last ditch effort, what can you use as a weapon to fight? Right? Understand the concepts of run, hide, fight, and understand that it’s not a sequence. You don’t always have the luxury of going from running to hiding, to fighting. There are moments where it’s like you turn a corner, and it’s like, damn, there’s a gunman and he’s two feet from me, right?

Dr. George Vergolias: [00:52:11] If you psychologically try to, at least, at least, to some degree, get in the mental space for this, you’re going to be just a little more prepared than somebody that is completely ignorant of understanding these concepts. Now, I’m not saying all employers just start a dialogue. I really believe it’s important to get experts that know how to do this, and whether they coach you on having that dialogue, whether they do the dialogue with you or maybe they do the dialogue themselves as the experts, it’s important to have dialogues and discussions around these things so that people are forewarned with information, and that way, they can be somewhat forearmed to be ready if and when these things start to occur.

Shane McNally: [00:52:56] That’s a great point. And I want to ask, too, as a follow-up, whether you are an employer or a leader in a corporate setting, where you’re going into the office every day or you manage like, for example, a grocery store, is it equally important for both sides to teach their employees and provide resources to be proactive and understand that ahead of time?

Dr. George Vergolias: [00:53:21] I think it is. I think what we see from the data, and unfortunately, we’ve got a lot of it, is from an industry perspective or a location perspective, these are equal opportunity attacks. We see them in manufacturing plants. We see them in churches. We see them in grade schools. We see them in daycares. We see them in grocery stores. We see them in a number of different types of environments.

Dr. George Vergolias: [00:53:48] And whether it is an unassociated attacker, Gendron was not associated with Topps. He picked it, there was a racial profiling, was what he did, and he chose it for that reason, just like the mosque attack in New Zealand, just like the Walmart attack, or it’s an ex-employee that’s disgruntled, and that is an associated, that’s a more personal attack, the company aggrieved me in some way, even if you feel like, well, we’re super low risk, we’re not a minority group, right wing groups aren’t going to attack us, right?

Dr. George Vergolias: [00:54:22] Okay. You’re some White church in the South, right? I’m being cliche here on purpose. Yeah. My guess is maybe White nationalist groups may not want to target you, if we’re using the right wing extremism, jihadist groups might. The point is, you can always have that disgruntled ex-parishioner, that disgruntled ex-worker that, for a number of reasons, decides at some point that they need to be heard and they’re going to be heard at the end of a gun. So, I think, yes, to your point, all employers need to be thinking, not panicking. Again, I want to give voice of caution and voice of cool heads here, but at least being forewarned and forearmed with information is really important in this day and age.

Shane McNally: [00:55:15] Yeah. And you mentioned, too, that experts are able to help out. Can you kind of just give a little bit of some insight into like what you mean by experts or what resources people should be utilizing?

Dr. George Vergolias: [00:55:26] Yeah. So, I’m going to talk, specifically, I’m a certified threat manager, I’m a forensic psychologist, so I have consulted with companies where I have trained the trainer, or I have trained HR or managers to have these discussions or to train their people on situational awareness. Other times, I’ve co-presented with them, and other times, we’ve just come in as experts and we’ve done the training ourselves.

Dr. George Vergolias: [00:55:50] There are other times we’ve facilitated roundtables, where people might get a training, and then they could come in for several weeks, and just have open discussion about their worries, or concerns, or even scenarios, right? Just have an open dialogue about these things. There are different ways that you can manage this in different organizations. Many organizations have their own security departments, and they might have their own trained people that understand threat management and threat assessment, and they don’t need outside experts, but a lot of them don’t have that, right? A lot of employers don’t have that access. And so, they do need that available.

Shane McNally: [00:56:25] Yeah, absolutely.

Dr. George Vergolias: [00:56:26] And by the way, Shane, let me just add real quick, I also do this at the individual level, right? This doesn’t have to be at the employer level. To this day, every time—my kids hate it, to this day, every time I go to a movie theater, and before the lights go down and before the previews start, I will say to them, “Alright. Where are the exits? If a guy comes in from-” and again, I always say a guy, because it tends to always be. “If a guy comes in from here, where are you going? If a guy comes in from there, where are you going?”

Dr. George Vergolias: [00:56:54] And it’s to the point that as soon as they start their sentence, “Yeah, Dad, we know. If a guy comes in from the left, we’re going over this seat and we’re going down to the exit down there. We’re going to keep a low profile and we’re going to duck behind the-“, and it’s almost a game now, but again, it’s ingrained in their head now. It’s ingrained in their head, and I just try to do that at the individual level as well.

Shane McNally: [00:57:14] I will also say, I can attest to that. Since working at R3, I have actually started to do that same thing, and I am not a certified threat manager or anything like that, but just kind of hearing those stories and and ways to do that, I will literally, like especially going to a movie theater or things like that, I do the exact same thing. So, yeah, it’s come to me, too. So, looking at like—we’ve talked about kind of preparing, and before, how you can help mitigate this as an employer. Looking at after the fact, if an event occurs, so say this shooting happens at your organization, what resources or what should leaders be doing to help this recovery process after the fact?

Dr. George Vergolias: [00:58:02] Few things off the top of my head that come to mind. One is, I think it’s important to give them access to counseling support resources. Now, what I mean by counseling is not necessarily formal therapy, right? Some people may need that, right? But if you remember what I said earlier, the majority of people adjust to trauma. They’re affected for a few weeks, but then they kind of get their life back, right?

Dr. George Vergolias: [00:58:27] They adjust, just like we adjust to grief, the loss of a loved one. Most of us, we absorb the blow and we get our life back slowly. We still are impacted, but we get our life back at a relatively functional level. Make resources available. One of the best resources is disruptive event management consulting and counseling, where clinical professionals come in, and they help people, totally voluntary for the individuals receiving it, but they help them process, talk through, make sense of, digest, if you will, the events and the impact on them.

Dr. George Vergolias: [00:59:04] A subset of those people, of those recipients, of those employees, they might need referral for more ongoing therapy. Nothing wrong there. That happens. But a lot of them, that initial impact or the impact of that intervention, I should say, can be very, very powerful, and you usually want to impact that within 24 to 48 hours. You don’t want to wait 10 days, two weeks, because what happens is what we know, even from a traumatic angle of the impact on the brain and your body, things start seeping in, and you start developing fear patterns and thought patterns, usually, already within 6 hours after an event, you can short-circuit those and reverse them if you have certain types of interventions within 12, 24, 36 hours.

Dr. George Vergolias: [00:59:49] You start going further out, there’s a risk that we start developing maladaptive habits and patterns. So, that’s why that kind of intervention, you want it very quickly and the goal is to build up their resilience, right? So, that’s one level. The other level and part of that service should also be management consulting. How does management handle the messaging? Right? If certain people are killed, do you share that openly in a message? Do you not share that? Do you give bereavement time to everybody to attend funerals? Do you not?

Dr. George Vergolias: [01:00:28] We literally have had questions where there’s blood at the work site. Do you clean it up before people come back and risk people feeling like you’re whitewashing over the event, or do you leave it and risk retraumatizing people when they come back? These are delicate questions—and these are delicate questions. Sorry about that, guys. There was a tornado warning, of all things, we were joking about on my phone.

Dr. George Vergolias: [01:00:57] And these are delicate questions that managers have to think about, and they have no experience, right? Because very rarely have you been through this before. Most employment locations, happens one time if—well, not most. Most, it never happens to. If it happens to any of them, the overwhelming majority of them have not had these large scale traumatic events occur at all. So, managers, it’s new to them, whereas folks like us, like R3, folks like threat managers like myself, this is what we do. This is the kind of crisis management, threat management work that we do.

Shane McNally: [01:01:35] Yeah, absolutely. And I think we’ve gone through, we’ve discussed the shooting in Buffalo. We’ve kind of gone through what employers and organizations should be doing beforehand, and following that event, and what resources are available out there, so thank you, Dr. Vergolias, for going from A to B on that. If the guests would like to hear more from you, or to get a hold of you, or anything like that, how would they be able to do that?

Dr. George Vergolias: [01:02:03] So, probably, the two best ways is my email at R3 is george.vergolias, V as in Victor-E-R-G-O-L-I-A-S as in Sam, @R-the number 3-the letter C as in Charlie-.com, or you can go to LinkedIn, and I won’t give you my whole actual address. If you type in George Vergolias, I’m the only one that pops up. Fortunately, I have a very uncommon name, so you should be able—a medical director at R3 and you should see me pretty readily.

Shane McNally: [01:02:38] Fantastic. Well, thank you very much for being with us today, Dr. Vergolias, and thank you, everybody, for listening.

Shane McNally: [01:02:45] R3 Continuum offers a plethora of services that can help organizations with disruptive event management, violence mitigation, disruption response and recovery, threats of violence, and behavioral health solutions that can help ensure the psychological and physical well-being of organizations and their employees. We make tomorrow better than today by helping people thrive. Connect with us and learn about our services at wwww.r3c.com or email us directly at info@r3c.com.

 

Show Underwriter

R3 Continuum (R3c) is a global leader in workplace behavioral health and security solutions. R3c helps ensure the psychological and physical safety of organizations and their people in today’s ever-changing and often unpredictable world. Through their continuum of tailored solutions, including evaluations, crisis response, executive optimization, protective services, and more, they help organizations maintain and cultivate a workplace of wellbeing so that their people can thrive. Learn more about R3c at www.r3c.com.

R3 Continuum is the underwriter of Workplace MVP, a show which celebrates the everyday heroes–Workplace Most Valuable Professionals–in human resources, risk management, security, business continuity, and the C-suite who resolutely labor for the well-being of employees in their care, readying the workplace for and planning responses to disruption.

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Tagged With: affective violence, behavioral threat assessment, Buffalo, Dr. George Vergolias, mass shooting, NY, predatory violence, preventing workplace violence, R3 Continuum Playbook, workplace violence

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