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Eric Brown on AskOtto.ai and AI That Waits on Hold

November 18, 2025 by John Ray

Eric Brown on AskOtto.ai and AI That Waits on Hold, on North Fulton Business Radio with host John Ray
North Fulton Business Radio
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Eric Brown on AskOtto.ai and AI That Waits on Hold, on North Fulton Business Radio with host John Ray

Eric Brown on AskOtto.ai and AI That Waits on Hold (North Fulton Business Radio, Episode 914)

On this episode of North Fulton Business Radio, host John Ray welcomes Eric Brown, CEO of InSearchX and creator of AskOtto.ai, a digital concierge that changes how people and companies connect by phone. Instead of replacing humans with bots, AskOtto.ai uses AI to remove the layers of friction that keep people from actually talking to each other.

Drawing on his background in marketing, advertising, and behavioral analytics, Eric explains how he first saw the problem in clickstream data: abandoned forms, missed follow-up, and prospects who never made it past a phone tree. Today, AskOtto.ai quietly does what a great assistant would do. It navigates IVR menus, waits on hold with companies like banks, auto dealers, Amazon, or even the IRS, and only rings the customer when a live person is ready to talk.

Eric and John talk through real-world use cases in automotive retail and beyond, why texting and chat are often just workarounds for broken phone experiences, and what happens when software talks to software so humans can talk to humans. Eric also shares his view of where phones are headed, why phone numbers themselves may become obsolete, and how a simple, human conversation is still where trust and business get built.

John Ray is the host of North Fulton Business Radio. The show is produced by John Ray and North Fulton Business Radio, LLC, an affiliate of Business RadioX®, and is recorded inside Renasant Bank in Alpharetta.

Key Takeaways from This Episode

  • How AskOtto.ai works as a digital concierge that calls businesses for you, waits on hold, and connects you only when a live person is ready
  • Why Eric believes AI should remove friction between humans instead of pretending to be human itself
  • What years of behavioral data taught him about abandoned forms, poor follow up, and “leaky” sales funnels
  • How automotive dealers and other businesses use AskOtto.ai to turn more inquiries into real conversations without burning staff time on outbound calls
  • Why Eric thinks the future of phones is assistant-to-assistant communication, with humans stepping in only for the conversations that matter

Topics Discussed in this Episode

00:00 Introduction and Welcome to North Fulton Business Radio
00:33 Meet Eric Brown, CEO of InSearchX
01:53 Understanding AskOtto.ai
02:09 How AskOtto.ai Removes Friction
05:14 Eric Brown’s Background and Career Journey
07:08 The Future of AI in Communication
08:42 Real-World Applications and Benefits
11:44 Consumer and Business Use Cases
16:04 Inverted Customer Experience
16:11 Streamlining Insurance Renewals
16:59 Reducing Employee Hold Time Costs
17:52 Complexity in Company Bureaucracy
19:03 AI and the Future of Customer Service
20:10 Revolutionizing Phone Systems with AI
25:02 Success Stories and Real-World Applications
28:13 Conclusion and Contact Information
29:13 Final Announcements and Acknowledgements

Eric Brown, CEO, InSearchX

Eric Brown is the CEO and co-founder of InSearchX, a pioneering company in AI-driven automotive search and behavioral analytics. With a strong background in technology and data, he has built a reputation for driving innovation in the automotive industry through the development of the AskOtto platform. This platform leverages artificial intelligence and large language models to streamline vehicle search and provide personalized service notifications to millions of users. Brown’s leadership at InSearchX has positioned the company as a key player in automotive data solutions, serving prominent publishers, point-of-sale systems, and a broad client base across automotive sales, insurance, and service sectors.

Before founding InSearchX, Brown successfully led Dataium, a behavioral analytics company focused on automotive consumer insights, which was acquired by IHS/Markit (now part of S&P Global). Throughout his career, he has garnered recognition for his ability to establish and expand high-impact technology companies, particularly in the fields of adtech, AI, and data analytics. His innovative work has earned him accolades such as Nashville’s Innovator of the Year, underscoring his influence and commitment to advancing technology-driven solutions that enhance consumer experiences and business intelligence in the automotive market.

LinkedIn

InSearchX

InSearchX is a technology company specializing in artificial intelligence-driven automotive search and marketing solutions. The company’s core innovation is AskOtto, a generative AI-powered platform that connects consumers with automotive marketers through an intuitive, frictionless interface. AskOtto allows users to engage with AI to explore vehicle options, service information, insurance, financing, safety recalls, and repair services—all without needing to navigate traditional search engines or call centers. This AI-driven approach reduces the cost of customer acquisition and marketing while dramatically increasing consumer engagement and conversion rates. Major publishers license the platform to support a perpetual search experience, and it integrates into point-of-sale systems, reaching over 150 million consumers monthly.

InSearchX revolutionizes how automotive companies interact with buyers and owners by removing typical barriers like hold times, complicated phone menus, and fragmented digital experiences. The company’s solution enables real-time, personalized outreach and seamless communication between consumers and dealers or service providers, driving higher sales conversion and improved customer satisfaction. Founded in 2019 and based in Nashville, Tennessee, InSearchX leverages extensive behavioral analytics and AI expertise to help automotive businesses lower marketing costs and grow revenue with innovative technology tailored to the automotive ecosystem.

Website | LinkedIn | AskOtto.ai (for consumers) | AskOtto.biz (for business)

Renasant Bank supports North Fulton Business Radio

Renasant BankRenasant Bank has humble roots, starting in 1904 as a $100,000 bank in a Lee County, Mississippi, bakery. Since then, Renasant has become one of the Southeast’s strongest financial institutions, with over $26 billion in assets and more than 280 banking, lending, wealth management, and financial services offices throughout the region. All of Renasant’s success stems from the commitment of each banker to invest in the communities they serve, which helps them better understand the people. At Renasant Bank, their banking professionals understand you because they work and live alongside you every day.

Website | LinkedIn | Facebook | Instagram | X (Twitter) | YouTube

Beyond Computer Solutions supports North Fulton Business Radio

Whether you’re a law firm, medical practice, or manufacturer, there’s one headline you don’t want to make: “Local Business Pays Thousands in Ransom After Cyberattack.” That’s where Beyond Computer Solutions comes in. They help organizations like yours stay out of the news and in business with managed IT and cybersecurity services designed for industries where compliance and reputation matter most.

Whether they serve as your complete IT department or simply support your internal team, they are well-versed in HIPAA, secure document access, written security policies, and other essential aspects that ensure your safety and well-being. Best of all, it starts with a complimentary security assessment.

Website | LinkedIn | Facebook | YouTube

About North Fulton Business Radio and host John Ray

With over 900 episodes and having featured over 1,400 guests, North Fulton Business Radio is the longest-running podcast in the North Fulton area, covering business in our community like no one else. We are the undisputed “Voice of Business” in North Fulton!

The show invites a diverse range of business, non-profit, and community leaders to share their significant contributions to their markets, communities, and professions. There’s no discrimination based on company size, and there’s never any “pay to play.” North Fulton Business Radio supports and celebrates businesses by sharing positive stories that traditional media ignore. Some media lean left. Some media lean right. We lean business.

John Ray, host of  North Fulton Business Radio, and Owner, Ray Business Advisors
John Ray, host of North Fulton Business Radio and Owner, Ray Business Advisors

John Ray is the host of North Fulton Business Radio. John and the team at North Fulton Business Radio, LLC, an affiliate of Business RadioX®, produce the show, and it is recorded inside Renasant Bank in Alpharetta.

The studio is located at 275 South Main Street, Alpharetta, GA 30009.

You can find the complete archive of shows by following this link. The show is available on all the major podcast apps, including Apple Podcasts, Spotify, Google, Amazon, iHeart Radio, and many others.

John Ray, The Generosity MindsetJohn Ray also operates his own business advisory practice. John’s services include advising solopreneurs and small professional services firms on their value, their positioning and business development, and their pricing. His clients are professionals who are selling their expertise, such as consultants, coaches, attorneys, CPAs, accountants, bookkeepers, marketing professionals, and other professional services practitioners.

John is the author of the five-star rated book, The Generosity Mindset: A Journey to Business Success by Raising Your Confidence, Value, and Prices, praised by readers for its practical insights on raising confidence, value, and prices.

Tagged With: agentic AI, AI, AI in automotive retail, AI in customer experience, Ask Otto, AskOtto.ai, automotive dealers, Beyond Computer Solutions, call automation, call routing, car dealer marketing, contact center innovation, conversational technology, customer engagement, customer friction, digital concierge, Eric Brown, InSearchX, John Ray, lead follow up, North Fulton Business Radio, renasant bank

Mastering AI: Essential Tips for Women-Owned Businesses to Differentiate and Win More Contracts

October 22, 2025 by angishields

WIM-Stephanie-Nivinskus-Feature
Women in Motion
Mastering AI: Essential Tips for Women-Owned Businesses to Differentiate and Win More Contracts
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In this episode of Women in Motion, Lee Kantor and Renita Manley welcome back Stephanie Nivinskus, an AI marketing expert from Sizzle Force. Stephanie shares practical strategies for women-owned businesses to use AI in clarifying their unique differentiators, enhancing credibility, and winning more contracts—especially during the proposal and RFP process. She emphasizes the importance of providing AI with rich, specific inputs and engaging in iterative dialogue to generate compelling, customized content. The episode also highlights an upcoming hands-on workshop at the WBEC-West conference, where Stephanie will offer deeper insights into strategic AI use for business growth.

Stephanie-NivinskusEveryone’s got a story to tell, and Stephanie Nivinskus, CEO of SizzleForce, knows how to tell them. Since 1995, she’s helped thousands of business owners, big and small, transform their mission and vision into strategic marketing plans, compelling brand stories and meaningful marketing messages that humanize commerce, maximize opportunities and win customers.

The international #1 bestselling author of Absolutely Unforgettable: The Entrepreneur’s Guide To Creating A Heart-Centered Brand That Stands Out In A Noisy World, Stephanie is well-respected in the marketing industry.

She has written for Forbes and Entrepreneur and shared the stage with some of the world’s most renowned marketing and business growth experts, including Les Brown, Jasmine Star, and Suzy Batiz at Digital Marketer events as well as at countless business-building conferences including Level Up Live, The Copywriter Club IRL, and more.

Connect with Stephanie on LinkedIn.

Episode Highlights

  • Use of artificial intelligence (AI) in business strategy.
  • Importance of clearly articulating business differentiators.
  • Challenges faced by women-owned businesses in proposal processes.
  • The difference between competent and compelling proposals.
  • Connecting proof of capabilities to client pain points.
  • Strategic use of AI to enhance messaging and content creation.
  • Importance of providing specific inputs to AI for better outputs.
  • Techniques for repurposing content across different platforms.
  • Upcoming conference for hands-on learning about AI in proposals.
  • Need for expert guidance to avoid generic AI outputs in proposals.

Music Provided by M PATH MUSIC

Transcript-iconThis transcript is machine transcribed by Sonix

 

TRANSCRIPT

Intro: Broadcasting live from the Business RadioX studios, it’s time for Women in Motion. Brought to you by WBEC-West. Join forces. Succeed together. Now, here’s your host.

Lee Kantor: Lee Kantor here with Renita Manley. Another episode of Women in Motion. And this is going to be a good one. But before we get started, it’s important to recognize our sponsor, WBEC-West. Without them, we couldn’t be sharing these important stories. Today’s topic is how to use AI to clearly articulate your differentiators, prove your credibility and win more contracts. Renita, this is a very important show. And we have with us Steph Nivinskus with SizzleForce to help explain all this stuff.

Renita Manley: That’s right. We have Steph who’s joining us again today. Steph has become our, like, WBEC-West AI marketing guru. But this time, she’s actually educating us on how we can use AI before the proposal process even begins. And for those of you who are attending our conference in Phoenix, Arizona this December, Steph will be continuing this conversation in person. But at the conference, she’s going to be giving way more insight, and she’ll be answering your personal questions about your business. So, let’s start off today with this question about your session. On your session description, there is a powerful statement about it. It says that if buyers don’t instantly see what sets you apart, you won’t win. So, why do you think so many businesses struggle to clearly communicate their differentiators?

Stephanie Nivinskus: I think one thing that happens all the time, especially I see this all the time in the WBEC circle, there’s so many brilliant women that are way too close to their own brilliance, right? They know what they do. And often, they don’t know, though, why it matters. Or in some cases, they know exactly what they do and they know exactly why it matter, but they don’t do a good job of articulating that well to other people, right? So, other people are left to guess, right?

Stephanie Nivinskus: Like it’s pretty crazy, honestly, when I will sit down next to different people and I’ll say, “Oh, so what makes you different?” and how many of them will give me like some snooze-worthy response like, “Oh, well, we have great service,” or “We’re really known for our quality work,” or “We’re all about integrity.” And when the truth is, literally, anybody could say that. Anybody. And everybody does say those things. So, that doesn’t Set you apart in any way, right? Like what I think is really missing here, it’s not talent, it’s translation, right? So, like, when you learn how to use AI properly, it gives you not just words, it gives you words that take you from being like everybody else to being unforgettable.

Renita Manley: All right. That sounds really good. So, here’s my next. It actually sounds really good because I know some WBEs might be wanting to know, “Well, what type of differentiated can I have?” But she can’t tell you that unless you come to the conference or you ask SizzleForce marketing directly. So, I want to ask you next. Many WBEs do feel like their proposal writing skills are very strong, yet they still get shortlisted. So, besides the differentiator aspect, what else is missing?

Stephanie Nivinskus: Yeah, I think a lot of times, people sound really competent on their proposals, but they don’t sound compelling. And there’s a big difference, right? Like buyers, at the end of the day, every buyer wants to feel understood. And that doesn’t matter. If you’re selling WBE to WBE or you’re selling to the corporates, it doesn’t matter. Everybody wants to feel understood. They want to feel like you get them. And so, one thing that I am frequently advising people of is the importance of connecting the proof of your capabilities to the pain points that the proposals reveal, right. When you start doing that, that’s how you get evaluators looking at it and saying, “Oh, my gosh. Finally, someone who gets us,” right. That’s how you move from being qualified to fulfill the proposal to actually being chosen to fulfill the proposal.

Lee Kantor: So, let’s get a little bit into the weeds with the AI portion of this. A lot of people, hopefully, everybody, but definitely a lot of people are playing around with AI, and they’re probably using it in a kind of a superficial surface manner, and they’re not really kind of wringing out the most value from AI. Is there anything you can share when it comes to AI on how to use it strategically to help a business clarify, amplify, and really have their differentiation shine? Is there something you can share about that, so that they can stand out and be the one that’s chosen instead of just another one on the list?

Stephanie Nivinskus: Yeah. So, one mistake I see people make is they often will just insert really generic prompts. There’s so many of them that are floating all around the internet, all around social media and people will be like, “Oh, my gosh. Use this magic prompt and it will do all these things for you.” And really, about 99% of them are complete garbage. I’m sorry to break it to you, but they are complete garbage.

Stephanie Nivinskus: So, here’s what I want you all to know. Any outputs you get from AI are a direct reflection of what you have fed it, right? So, this is why it is so important to equip your AI to write on your behalf in a powerful way. So, like some things that you might want to feed it, you might want to feed it your case studies. You might want to feed it your testimonials, an audience profile, the psychology, the things that keep them up at night, the things that they fear, the things that they have been burned by in the past and are not willing to let happen again, any differentiators that you’ve already identified, and then you continue to peel back the layers of the differentiating onion as time marches on. The more that you start doing this, the more likely AI is going to be giving you content that really has extracted consistent themes for you, right? This is how it hones in on your tone. This is how it generates content that’s really rooted in the unique insights and the unique value that you provide.

Lee Kantor: Do you have to give it kind of competitor information to give it some context, so it knows what’s special about you versus what other people in the market are doing? Is there any value into kind of giving it outside information, maybe industry information that isn’t just all about you, but it’s just about the ecosystem as a whole?

Stephanie Nivinskus: Yeah, there’s definitely a place for that. The important thing is to understand how to provide that information and communicate it to the AI, so it does not mix signals and think that that competitive information is actually yours, right. So, yes, to the question, should you provide competitive information. And when you do that, you make sure to educate the AI. Say, you know, being very clear, “This is information on my competitors. I’ve named this file XYZ.” And then, you make sure the file that you upload is called XYZ or whatever it is, right. And then, you need to instruct it saying things like, “I want you to analyze what you see that my competitors are talking about doing, positioning,” all that stuff, “but I do not want you to duplicate it. I want you to identify my key differentiators knowing what theirs are.”

Lee Kantor: And when it kind of spits out its response, how often is it important to just kind of push back and ask it to dig deeper or to take another look at this or I disagree? Like, like how much back and forth is there or do you just take whatever they just kind of give you?

Stephanie Nivinskus: Yeah. Well, I think that depends on a couple things. I think it depends on how much time you have. And I also think it depends on how deep you really want to go. I mean, I get into very, very, very long and detailed conversations when I’m using AI to generate any type of content. Even though I know how to write killer prompts, I still get into this because I think genius is uncovered through discussion and brainstorming. And so, I largely will use whether it’s ChatGPT or Gemini or whichever one it is, I will use it as my brainstorming partner. I call it sparring, right? I’ll also ask it to do things like act like my harshest critic and tell me why what you just wrote is the worst thing I could ever say. And you start getting very interesting feedback at that point, and it will help shape what you’re writing. Of course, it really depends also on how strong of a writer you are, because some people might be like, “Oh, my gosh. It’d be easier to just do it myself than spar with ChatGPT.” And for some people that’s true. But most people, it’s not true because most people aren’t going to consider all of these different angles.

Lee Kantor: Yeah, I find that people aren’t kind of pushing enough. Like they’re just taking kind of the first response back, and then moving on instead of kind of doing what you’re doing is really getting in there, and digging in, and going layers and layers deep, and looking at kind of facets that you’re curious about and you want them to kind of poke at and to find that, uncover that hidden gem or that kind of clever answer.

Stephanie Nivinskus: Yeah. Most of the time, when people are copying and pasting the first answer, often even the second answer, they’re getting a bunch of regurgitated, snooze-worthy stuff, right? They’re getting stuff that it might sound nice when it first is read, the words sound pretty, but they don’t do anything to set you apart. They don’t do anything that makes somebody that’s reading it feel energized or motivated or driven to take any sort of action because it’s just more noise. It just sounds like all the other stuff that’s out there.

Lee Kantor: Now, ultimately, the WBEs want to be differentiated as the obvious choice in their RFPs. Is there anything that you see as kind of the low hanging fruit that can help them become that obvious choice?

Stephanie Nivinskus: Yeah. Yeah, definitely. One thing is to rely on AI to help you build what we call visibility equity, okay? So, whenever you have an insight of any kind, you want to ask AI to repurpose it into other types of content for you. Specifically, thought leadership content in this particular case, right. So, for example, let’s say that you were interviewed on a podcast, right? You would take the transcript from that podcast, upload it into AI, and then say, “Help me repurpose this discussion into three different pieces of thought leadership content.” For example, a lesson that can be learned from this, a misconception that can be debunked from this, a commentary on why this is extra important, something like that.

Stephanie Nivinskus: And then also have it — creating unique content for different platforms, as well as unique content for the same platform. So, let me explain. That kind of sounded confusing but, for example, when you go to AI, you don’t want to say, “Create something for LinkedIn.” And every single time you just get a text post, okay. That’s going to get real boring. It’s not going to differentiate you, right? You need to take advantage of the different types of content that you can put on LinkedIn. So, have a text post at one point, have a video at one point, have something with an image at one point. Get that variety to keep your audience engaged.

Stephanie Nivinskus: And then outside of just LinkedIn, whatever other social platforms you’re on, say, for example, you’re on LinkedIn but you’re also on YouTube, right? How can you repurpose this podcast script into a YouTube short, something that’s under 60 seconds, maybe even 10 seconds, seven seconds, right. What nugget can you grab out of this to make it applicable over here? And when you get AI being your content syndicator, so to speak, that’s when you’ve tapped into real power.

Lee Kantor: So, now, we’re just scratching the surface on all this. At the workshop, I’m sure you’re going to be digging in a lot deeper, and it’ll be a lot more interactive with the attendees. Can you tell us where the WBEs can go to experience this workshop firsthand? I know it’s in December. Do you have the logistics or website?

Renita Manley: Yeah, Lee, you know what, Stephanie, I was going to answer that for you if you want me to. Or did you?

Stephanie Nivinskus: Yes, please. Yes, please. Because I was like, I know it’s in December in Arizona.

Renita Manley: It’s something. Okay. The conference is actually taking place December 16th through the 18th in Phoenix, Arizona. And Stephanie, along with another WBE by the name of Lisa Rehurek, those two will be diving deeper at the conference into how AI can be more helpful with your proposal.

Renita Manley: Now, this is the word on the street, and I’m not here to gossip or do anything like that, but I’m just being very honest. I am learning that corporates or whoever’s who’s reading these contracts or proposals, they are starting to see patterns in their submissions and it’s getting rather boring. I guess maybe Stephanie, everybody’s using the same prompts, and they’re getting the same regurgitated information. So, don’t think you can bypass coming to our conference just because you can Google what prompts should I use for this proposal, for this RFP? You probably need to talk to people like Stephanie and Lisa, who will be presenting at our conference, so they can give you the real inside scoop on how to update those prompts to ChatGPT and how to play around and maybe even manipulate ChatGPT to help get you those proposals that differentiate you from everybody.

Renita Manley: So, if you want to talk to Stephanie more and Lisa more again, Lisa’s another baby who will be presenting at our conference coming up on AI and RFP integration, go to our website WBEC-West.com. That’s WBEC-West.com and register to join our conference. That’s in person December 16th through 18th in Phoenix, Arizona.

Lee Kantor: And Steph, if somebody wants to connect with you about SizzleForce or just connect with you in general, is there a website for SizzleForce or maybe your LinkedIn kind of coordinates?

Stephanie Nivinskus: Yeah. Absolutely, yes. Sizzleforce.com. I always say sizzle like bacon, force like may the force be with you. SizzleForce.com. And you can find me on LinkedIn. My name’s a little crazy. So, hopefully, it’ll be in the show notes that can be a link to me on LinkedIn. Also, if you really want to learn more about how to use AI practically to grow your business, I do a ton of stuff on TikTok that I, then, repurpose on YouTube and Instagram and Facebook.

Lee Kantor: Well, thank you so much for sharing what you do. You do important work and we appreciate you.

Stephanie Nivinskus: Thank you. I’m so excited to see everybody in December.

Renita Manley: Me too. I’ll be there. I’ll be there this year, Stephanie. Looking forward to meeting you.

Stephanie Nivinskus: You too.

Lee Kantor: All right. This is Lee Kantor for Renita Manley. We’ll see you all next time on Women in Motion.

 

Tagged With: AI, Sizzle Force

Use AI, Stay Human with Alastair McDermott

September 24, 2025 by John Ray

Alastair McDermott, HumanSpark.ai, on The Price and Value Journey podcast with host John Ray
North Fulton Studio
Use AI, Stay Human with Alastair McDermott
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Alastair McDermott, HumanSpark.ai, on The Price and Value Journey podcast with host John Ray

Use AI, Stay Human with Alastair McDermott (The Price and Value Journey, Episode 148)

AI is changing how expert-service professionals work, but it does not change what clients ultimately value. In this episode of The Price and Value Journey, host John Ray welcomes consultant, strategist, and author Alastair McDermott to discuss his book Use A.I. Stay Human: The Survival Guide for Experts Who Want to Stay Relevant, Authentic, and Indispensable in the Age of AI.

Alastair explains why AI should be considered a force multiplier rather than a threat, and why doubling down on human judgment, relationships, and trust is the key to staying indispensable. He shares practical ways experts can use AI for productivity, smarter decision-making, and accelerated learning while avoiding the trap of overestimating its capabilities.

John and Alastair also dig into the implications for pricing and value: how AI compresses tasks but not the client’s perception of value, why hourly billing is especially vulnerable, and how service providers can reframe their offers to emphasize the outcomes and confidence clients are truly buying.

If you have wondered how to balance productivity with authenticity in the age of AI and how to protect your pricing integrity, this conversation will give you both perspective and actionable ideas.

The Price and Value Journey is presented by John Ray and produced by North Fulton Business Radio, LLC, an affiliate of the Business RadioX® podcast network.

Key Takeaways You Can Use from This Episode

  • Why “staying human” is not just a slogan but a competitive necessity in the AI era.
  • How to use AI to expand capabilities and speed learning without diluting expertise.
  • A practical way to codify your unique knowledge so AI reflects your voice and frameworks.
  • The role of judgment in separating useful AI outputs from flawed or misleading ones.
  • How client trust and perceived value anchor your pricing integrity when technology changes fast.

Topics Discussed in this Episode

00:00 Introduction and Welcome to The Price and Value Journey
01:19 Alastair McDermott’s Background
02:47 Transition to AI and Rebranding
04:57 Impact of AI on Professional Services
07:31 Leveraging AI for Value-Based Pricing
08:40 AI’s Role in Enhancing Human Skills
11:56 AI’s Limitations and Ethical Considerations
13:32 Practical Applications and Tools
24:51 Privacy and Security in AI Usage
27:58 Human-Centric Approach to AI
31:08 The Value of Wellbeing and Less Stress at Work
32:13 Leveraging AI in Writing and Editing
33:31 Four Core Opportunities for Experts
36:44 AI as a Strategic Advisor
38:51 The Importance of Context in AI
40:40 Pricing in the World of AI
43:53 Adoption of AI Among Authority-Based Businesses
45:55 Using AI for Content Creation and Feedback
50:49 Building AI Tools for Business Efficiency
53:51 Final Thoughts and Resources

Alastair McDermott, HumanSpark.ai

Alastair McDermott, HumanSpark
Alastair McDermott, HumanSpark.ai

Alastair McDermott is the author of the recently released book Use A.I. Stay Human.: The Survival Guide for Experts Who Want to Stay Relevant, Authentic, and Indispensable in the Age of AI. He is known for helping business leaders and subject-matter experts implement effective, human-centered AI strategies that increase efficiency while preserving the value of people.

As founder of HumanSpark.ai, McDermott draws on more than 18 years of experience in technology and consulting, guiding organizations to use artificial intelligence responsibly and successfully. He leads AI transformations that streamline operations, improve productivity, and deliver measurable ROI without compromising workforce stability or creativity.

Through his work as a consultant, author, and host of several podcasts such as The Recognized Authority, McDermott provides actionable guidance for independent consultants and firms in building real authority, growing their audience, and attracting high-value clients. He is committed to demystifying AI and ensuring its adoption augments human potential rather than replacing it.

Website | LinkedIn

John Ray, Host of The Price and Value Journey

John Ray, Author of The Generosity Mindset and Host of The Price and Value Journey
John Ray, Author of The Generosity Mindset and Host of The Price and Value Journey

John Ray is the host of The Price and Value Journey.

John owns Ray Business Advisors, a business advisory practice. John’s services include business coaching and advisory work, as well as advising solopreneurs and small professional services firms on their pricing. John is passionate about the power of pricing for business owners, as changing pricing is the fastest way to change the profitability of a business. His clients are professionals who are selling their expertise, such as attorneys, CPAs, accountants and bookkeepers, consultants, coaches, marketing professionals, and other professional services practitioners.

John is a podcast show host and the owner of North Fulton Business Radio, LLC, an affiliate of Business RadioX®. John and his team work with B2B professionals to create and conduct their podcast using The Generosity Mindset® Method: building and deepening relationships in a non-salesy way that translates into revenue for their business.

John is also the host of North Fulton Business Radio. With over 900 shows and having featured over 1,300 guests, North Fulton Business Radio is the longest-running podcast in the North Fulton area, covering business in its region like no one else.

John’s book, The Generosity Mindset: A Journey to Business Success by Raising Your Confidence, Value, and Prices

John Ray at Barnes & Noble with his book, The Generosity MindsetJohn Ray is the author of the five-star rated book The Generosity Mindset: A Journey to Business Success by Raising Your Confidence, Value, and Prices, praised by readers for its practical insights on raising confidence, value, and prices.

If you are a professional services provider, your goal is to do transformative work for clients you love working with and get paid commensurate with the value you deliver to them. While negative mindsets can inhibit your growth, adopting a different mindset, The Generosity Mindset®, can replace those self-limiting beliefs. The Generosity Mindset enables you to diagnose and communicate the value you deliver to clients and, in turn, more effectively price to receive a portion of that value.

Whether you’re a consultant, coach, marketing or branding professional, business advisor, attorney, CPA, or work in virtually any other professional services discipline, your content and technical expertise are not proprietary. What’s unique, though, is your experience and how you synthesize and deliver your knowledge. What’s special is your demeanor or the way you deal with your best-fit clients. What’s invaluable is how you deliver outstanding value by guiding people through massive changes in their personal lives and in their businesses that bring them to a place they never thought possible.

Your combination of these elements is unique in your industry. There lies your value, but it’s not the value you see. It’s the value your best-fit customers see in you.

If pricing your value feels uncomfortable or unfamiliar to you, this book will teach you why putting a price on the value your clients perceive and identify serves both them and you, and you’ll learn the factors involved in getting your price right.

The book is available at all major physical and online book retailers worldwide. Follow this link for further details.

Connect with John Ray:

Website | LinkedIn | Twitter

Business RadioX®:  LinkedIn | Twitter | Facebook | Instagram

Tagged With: AI, AI and pricing, AI and value, Alastair McDermott, attorneys, authenticity in business, client perceived value, coaches, consultants, cpa's, expert services, fractional executives, Human Spark, John Ray, pricing integrity, professional services, professional services providers, staying relevant with AI, The Generosity Mindset, The Price and Value Journey, The Recognized Authority, Use AI Stay Human

AI, Value, and Pricing with Mark Stiving, Impact Pricing

September 17, 2025 by John Ray

AI, Value, and Pricing with Mark Stiving, Impact Pricing, on The Price and Value Journey podcast with host John Ray
North Fulton Studio
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AI, Value, and Pricing with Mark Stiving, Impact Pricing, on The Price and Value Journey podcast with host John Ray

AI, Value, and Pricing with Mark Stiving, Impact Pricing (The Price and Value Journey, Episode 147)

There’s a lot of noise on AI, but what are the practical implications it holds for those of us offering expertise? In this episode of The Price and Value Journey, Dr. Mark Stiving, founder of Impact Pricing, joins host John Ray to explore how AI is reshaping the way professional service providers think about value, pricing, and the work we deliver.

Mark brings decades of pricing expertise, authoring books such as Impact Pricing, Win Keep Grow, and Instant Profits: How to Raise Prices Without Losing Customers, and hosting the long-running Impact Pricing Podcast. We dive into the real implications of AI for expert-service pros:

  • Why AI isn’t as threatening—or as magical—as it first appears.
  • How it can streamline workflows and spark faster thinking, but why judgment and frameworks still matter most.
  • The danger of lowering prices just because AI helps you work faster.
  • How to use AI as a tool for diagnosing client problems without abdicating your role in uncovering value.

If you’ve been wrestling with questions about how AI intersects with your practice, pricing, and client conversations, this conversation will give you insight and practical direction.

The Price and Value Journey is presented by John Ray and produced by North Fulton Business Radio, LLC, an affiliate of the Business RadioX® podcast network.

Key Takeaways You Can Use from This Episode

  • Don’t confuse AI’s polished output with true thinking. Use it to brainstorm and speed up ideas, not to make decisions for you.
  • Look for repetitive or “rote” tasks in your workflow that AI can automate so you can focus on client-facing, high-value work.
  • Never lower your prices just because AI makes you more efficient. Faster delivery does not diminish client-perceived value.
  • AI can help you generate lists of client problems or examples, but you must apply your expertise and frameworks to evaluate what matters.
  • Strong frameworks and mental models are what allow professionals to filter AI’s output into usable insights.
  • The core pricing principle remains unchanged: buyers trade money for value, and it’s your job to uncover what “value” means to each client.

Topics Discussed in this Episode

0:00 Introduction and Guest Introduction
01:14 Discussing AI and Its Impact on Professional Services
03:25 AI’s Role in Enhancing Productivity
06:56 The Importance of Frameworks in AI Utilization
13:18 Understanding Value in Business
15:13 Using AI to Diagnose Client-Perceived Value
21:19 Personal and Professional Implications of AI
25:18 The Power of AI Conversations
26:24 Investing Time in AI for Small Firms
27:17 AI’s Impact on Productivity and Ideation
29:04 AI and Pricing Models
32:09 AI’s Role in Professional Services
38:28 Adoption and Learning Curve of AI
47:38 Future of AI in Professional Services
50:08 Final Thoughts and Advice

Mark Stiving, PhD, Impact Pricing

Mark Stiving, PhD, Impact Pricing
Mark Stiving, PhD, Impact Pricing

Mark Stiving, PhD, is a recognized authority on pricing and buyer behavior. With a rare ability to translate complex concepts into clear, actionable insights, he has become a trusted advisor to companies seeking to capture more of the value they create.

Over the past 25 years, Mark has consulted, trained, and coached hundreds of organizations, from Cisco and Procter & Gamble to Splunk and CrowdStrike. He also works closely with private equity firms and their portfolio companies, helping them price, package, and sell value in ways that increase profits and drive growth.

An award-winning speaker and prolific author, Mark is the host of the Impact Pricing podcast and a frequent guest on industry shows. He has written several influential books, including Impact Pricing, Win Keep Grow, Selling Value, and his latest release, Instant Profits: How to Raise Prices Without Losing Customers.

Website | LinkedIn | YouTube

John Ray, Host of The Price and Value Journey

John Ray, Author of The Generosity Mindset and Host of The Price and Value Journey
John Ray, Author of The Generosity Mindset and Host of The Price and Value Journey

John Ray is the host of The Price and Value Journey.

John owns Ray Business Advisors, a business advisory practice. John’s services include business coaching and advisory work, as well as advising solopreneurs and small professional services firms on their pricing. John is passionate about the power of pricing for business owners, as changing pricing is the fastest way to change the profitability of a business. His clients are professionals who are selling their expertise, such as attorneys, CPAs, accountants and bookkeepers, consultants, coaches, marketing professionals, and other professional services practitioners.

John is a podcast show host and the owner of North Fulton Business Radio, LLC, an affiliate of Business RadioX®. John and his team work with B2B professionals to create and conduct their podcast using The Generosity Mindset® Method: building and deepening relationships in a non-salesy way that translates into revenue for their business.

John is also the host of North Fulton Business Radio. With over 900 shows and having featured over 1,300 guests, North Fulton Business Radio is the longest-running podcast in the North Fulton area, covering business in its region like no one else.

John’s book, The Generosity Mindset: A Journey to Business Success by Raising Your Confidence, Value, and Prices

John Ray at Barnes & Noble with his book, The Generosity MindsetJohn Ray is the author of the five-star rated book The Generosity Mindset: A Journey to Business Success by Raising Your Confidence, Value, and Prices, praised by readers for its practical insights on raising confidence, value, and prices.

If you are a professional services provider, your goal is to do transformative work for clients you love working with and get paid commensurate with the value you deliver to them. While negative mindsets can inhibit your growth, adopting a different mindset, The Generosity Mindset®, can replace those self-limiting beliefs. The Generosity Mindset enables you to diagnose and communicate the value you deliver to clients and, in turn, more effectively price to receive a portion of that value.

Whether you’re a consultant, coach, marketing or branding professional, business advisor, attorney, CPA, or work in virtually any other professional services discipline, your content and technical expertise are not proprietary. What’s unique, though, is your experience and how you synthesize and deliver your knowledge. What’s special is your demeanor or the way you deal with your best-fit clients. What’s invaluable is how you deliver outstanding value by guiding people through massive changes in their personal lives and in their businesses that bring them to a place they never thought possible.

Your combination of these elements is unique in your industry. There lies your value, but it’s not the value you see. It’s the value your best-fit customers see in you.

If pricing your value feels uncomfortable or unfamiliar to you, this book will teach you why putting a price on the value your clients perceive and identify serves both them and you, and you’ll learn the factors involved in getting your price right.

The book is available at all major physical and online book retailers worldwide. Follow this link for further details.

Connect with John Ray:

Website | LinkedIn | Twitter

Business RadioX®:  LinkedIn | Twitter | Facebook | Instagram

Tagged With: AI, AI and pricing, AI and workflows, AI in professional services, attorneys, client value, coaches, consultants, cpa's, diagnosing value, expert service pros, fractional executives, Impact Pricing, John Ray, Mark Stiving, pricing frameworks, pricing mistakes, pricing models, pricing strategy, productivity, productivity tools, professional service providers, The Generosity Mindset, The Price and Value Journey, value based pricing

AI Readiness in Health Systems, Trish Rivard, Eliciting Insights

September 11, 2025 by John Ray

AI Readiness in Health Systems, Trish Rivard, Eliciting Insights, on North Fulton Business Radio with host John Ray
North Fulton Business Radio
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AI Readiness in Health Systems, Trish Rivard, Eliciting Insights, on North Fulton Business Radio with host John Ray

AI Readiness in Health Systems, Trish Rivard, Eliciting Insights (North Fulton Business Radio, Episode 899)

What does it take for hospitals and health systems to be ready for artificial intelligence? Trish Rivard, founder of Eliciting Insights, joined North Fulton Business Radio host John Ray to share findings from her firm’s latest study on health system AI readiness, produced in partnership with the Healthcare Financial Management Association. Trish explained how the study drew insights from more than 200 health executives with direct decision-making authority and what those leaders revealed about the real state of AI adoption.

She outlined why readiness requires both a defined strategy and clear governance, and why data ownership and patient privacy loom so large in healthcare. Trish and John explored the practical barriers to adoption, such as IT resource constraints, financial pressures, and the challenge of keeping hospitals fully operational while piloting new technology. They also discussed where AI shows promise, from revenue cycle automation to clinical decision support tools like early detection of sepsis.

Beyond the study, Trish highlighted how Eliciting Insights helps healthcare vendors and private equity investors go beyond client anecdotes to understand true market needs through primary research and go-to-market strategy.

John Ray is the host of North Fulton Business Radio. The show is produced by John Ray and North Fulton Business Radio, LLC, an affiliate of Business RadioX®, and is recorded inside Renasant Bank in Alpharetta.

Key Takeaways from This Episode

  • Eliciting Insights specializes in primary research that captures the true voice of the healthcare market, helping vendors and investors align solutions with demand.
  • The firm’s new study, conducted with the Healthcare Financial Management Association, surveyed 233 health executives with direct financial and operational decision-making authority.
  • Health system AI readiness depends on two pillars: a defined strategy (where to apply AI) and governance (rules for data use, privacy, and compliance).
  • Data ownership is a central issue: does the patient, provider, or vendor control how AI models use and share health data?
  • Hospitals operate with very thin margins (often 2% or less) and limited IT resources, making AI implementation especially challenging.
  • CFOs are divided: while some see AI as a cost reducer, nearly 40% believe it will not cut costs after factoring in assessment and implementation.
  • Adoption requires timing—solutions must solve problems that are in a health system’s top three priorities for the year.
  • Revenue cycle functions may be the safest entry point for AI, since mistakes there don’t directly affect patient lives, unlike in clinical applications.
  • Clinical decision support technologies, such as early detection of hypoglycemia or sepsis, showcase AI’s potential but demand careful integration.
  • Governance maturity is improving: in 2024, 59% of CFOs reported no AI governance process, compared to 30% in 2025.

Topics Discussed in this Episode

00:00 Introduction and Welcome
00:34 Guest Introduction: Trish Rivard of Eliciting Insights
01:58 The Importance of Market Research in Healthcare
02:30 Challenges in Healthcare Product Development
07:37 Health System Readiness for AI
13:21 AI Strategy and Governance in Health Systems
24:05 Barriers to AI Adoption in Health Systems
25:45 Conclusion and Contact Information
29:13 Final Announcements and Thank You

Trish Rivard, CEO and Principal Consultant, Eliciting Insights

Eliciting InsightsEliciting Insights is a boutique healthcare market research and strategy consulting firm serving growth-focused organizations and technology vendors seeking informed, actionable insights within the U.S. healthcare sector. Leveraging proprietary research panels of hospital and physician executives, the company specializes in primary market studies, competitive analysis, product roadmaps, and merger and acquisition diligence, connecting clients directly to key decision makers for fact-based strategies. Founded by experienced industry leaders, Eliciting Insights combines expert interviews, surveys, and tailored consulting to help clients identify opportunities and gain a true understanding of market needs.

Trish Rivard founded Eliciting Insights in 2015 to bring quality market feedback to healthcare companies. Trish is committed to helping companies identify and translate customer pain points into actionable solution roadmaps that generate high revenue while preserving budget dollars.

Prior to Eliciting Insights, Trish ran Product Management at Trizetto Provider Solutions, where she was responsible for all RCM products and services, including new solution development and operationalizing new product ideas for hospitals and physicians. Prior to Trizetto, Trish worked to help hospitals increase revenue while at Accretive Health (now R1). Trish has also worked in product development at Cigna to create patient payment solutions. Trish began her career at the Federal Reserve, where she helped spearhead a strategic payments research group.

Trish has a BS in Economics from Dartmouth College and an MBA from the University of Chicago Booth School of Business with concentrations in Marketing, Finance and Entrepreneurship.

Website | Eliciting Insights on LinkedIn | Trish Rivard on LinkedIn

Renasant Bank supports North Fulton Business Radio

Renasant BankRenasant Bank has humble roots, starting in 1904 as a $100,000 bank in a Lee County, Mississippi, bakery. Since then, Renasant has become one of the Southeast’s strongest financial institutions, with over $17 billion in assets and more than 180 banking, lending, wealth management, and financial services offices throughout the region. All of Renasant’s success stems from each banker’s commitment to investing in their communities as a way to better understand the people they serve. At Renasant Bank, they understand you because they work and live alongside you every day.

Website | LinkedIn | Facebook | Instagram | X (Twitter) | YouTube

Beyond Computer Solutions supports North Fulton Business Radio

If you’re a law firm, medical practice, or manufacturer, there’s one headline you don’t want to make: “Local Business Pays Thousands in Ransom After Cyberattack.” That’s where Beyond Computer Solutions comes in. They help organizations like yours stay out of the news and in business with managed IT and cybersecurity services designed for industries where compliance and reputation matter most.

Whether they serve as your complete IT department or simply support your internal team, they are well-versed in HIPAA, secure document access, written security policies, and other essential aspects that ensure your safety and well-being. Best of all, it starts with a complimentary security assessment.

Website | LinkedIn | Facebook | YouTube

About North Fulton Business Radio and host John Ray

With over 890 episodes and having featured over 1,300 guests, North Fulton Business Radio is the longest-running podcast in the North Fulton area, covering business in our community like no one else. We are the undisputed “Voice of Business” in North Fulton!

The show invites a diverse range of business, non-profit, and community leaders to share their significant contributions to their market, community, and profession. There’s no discrimination based on company size, and there’s never any “pay to play.” North Fulton Business Radio supports and celebrates businesses by sharing positive stories that traditional media ignore. Some media lean left. Some media lean right. We lean business.

John Ray, host of  North Fulton Business Radio, and Owner, Ray Business Advisors
John Ray, host of North Fulton Business Radio and Owner, Ray Business Advisors

John Ray is the host of North Fulton Business Radio. John and the team at North Fulton Business Radio, LLC, an affiliate of Business RadioX®, produce the show, and it is recorded inside Renasant Bank in Alpharetta.

The studio address is 275 South Main Street, Alpharetta, GA 30009.

You can find the full archive of shows by following this link. The show is available on all the major podcast apps, including Apple Podcasts, Spotify, Google, Amazon, iHeart Radio, and many others.

John Ray, The Generosity MindsetJohn Ray also operates his own business advisory practice. John’s services include advising solopreneurs and small professional services firms on their value, their positioning and business development, and their pricing. His clients are professionals who are selling their expertise, such as consultants, coaches, attorneys, CPAs, accountants, bookkeepers, marketing professionals, and other professional services practitioners.

John is the national bestselling author of The Generosity Mindset: A Journey to Business Success by Raising Your Confidence, Value, and Prices.

Tagged With: AI, AI adoption, AI implementation, ai in healthcare, Eliciting Insights, health system readiness, healthcare AI, Healthcare Financial Management Association, healthcare governance, healthcare market research, healthcare technology vendors, HFMA, John Ray, North Fulton Business Radio, Trish Rivard

How to Publish a Book and Build Authority with Angela DeCaires

August 27, 2025 by John Ray

How to Publish a Book and Build Authority with Angela DeCaires, on The Price and Value Journey podcast with host John Ray
North Fulton Studio
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How to Publish a Book and Build Authority with Angela DeCaires, on The Price and Value Journey podcast with host John Ray

How to Publish a Book and Build Authority with Angela DeCaires (The Price and Value Journey, Episode 145)

For many professional service providers, writing a book is more than just a dream. Becoming the author of a well-crafted book is one of the most effective ways to establish authority, strengthen client trust, and create new opportunities. Yet the world of publishing can feel confusing and overwhelming. Should you self-publish, go hybrid, or pursue a traditional deal? How much time and money should you expect to invest? And what are the most common mistakes first-time authors make?

In this episode of The Price and Value Journey, John Ray welcomes Angela DeCaires, CEO of BookLogix, a non-traditional publishing company based in Alpharetta, Georgia. Angela has guided countless authors through every stage of the publishing process, and she shares her insights on what it really takes to turn your expertise into a professional book that supports your business and your brand.

Angela explains why a book enhances credibility far beyond a LinkedIn profile or a polished website, the mindset shifts needed to get from “I want to write a book” to actually finishing it, and why editing and design are non-negotiables if you want your book to carry weight with clients. She also unpacks the realities of book sales versus the far greater return that comes from speaking engagements, consulting opportunities, and client trust. Angela also discusses how artificial intelligence is affecting publishing, both where it can help authors and where its limits and risks show up.

If you’ve ever thought about writing a book but weren’t sure where to start, or whether it’s worth the effort, this conversation will give you direction and the encouragement to move forward.

The Price and Value Journey is presented by John Ray and produced by North Fulton Business Radio, LLC, an affiliate of the Business RadioX® podcast network.

Key Takeaways You Can Use from This Episode

  • Writing a book cements your authority and credibility in ways no website or LinkedIn profile can.
  • Most conferences and speaking events expect authors to have a published book—they literally want it in the room.
  • Don’t underestimate editing and design. A well-written book with a poor cover or structure undermines your credibility.
  • The average nonfiction book sells only a few hundred copies; the real value is in how the book builds your practice and opens doors.
  • Fear and self-doubt derail many would-be authors. Start by getting ideas out of your head and onto paper—or use dictation, recordings, or a book coach.
  • Be clear on your audience: the narrower and more defined your “tribe,” the more effective your book will be.
  • AI is changing publishing: it can be a useful tool for editing and brainstorming, but authors must understand its limits and the restrictions around using AI-generated content.

Topics Discussed in this Episode

00:00 Introduction to The Price and Value Journey
00:11 The Dream and Reality of Publishing a Book
01:16 Introducing Angela DeCaires and BookLogix
03:00 The Importance of Writing a Book for Credibility
05:56 Challenges and Mindset of Aspiring Authors
11:53 The Financial Realities of Publishing
12:59 Marketing Strategies for Your Book
17:20 The Role of Editing and Design
20:01 Navigating AI in the Publishing World
26:00 Understanding Non-Traditional Publishing
27:25 Navigating the Overwhelming World of Publishing
29:17 Red Flags to Watch Out For in Publishing
31:03 The Role of Marketing in Book Success
32:44 Collaborative Approaches to Book Marketing
38:01 Reviving and Refreshing Older Books
41:52 Using Books as Business Development Tools
44:04 Common Mistakes Authors Make
46:05 The Impact of AI on Book Credibility
47:28 Success Stories and Final Thoughts

Angela DeCaires, CEO, BookLogix

Angela DeCaires, CEO, BookLogix, on The Price and Value Journey podcast with host John Ray
Angela DeCaires, CEO, BookLogix

Angela DeCaires is the CEO of BookLogix, an Atlanta-based publishing company dedicated to helping authors from all backgrounds publish, market, and sell their books. With a strong background in public relations, writing, broadcasting, and journalism, Angela began her career as a TV news producer and news writer in New York before moving into public relations roles for health systems in Florida and New York. She holds a BA in Communication/Journalism from St. John Fisher University and has held previous roles at BookLogix, including Director of Publishing and Marketing & Communications Manager.

Under Angela’s leadership, BookLogix has become known for offering comprehensive publishing support, including project management, editing, design, printing, and marketing services tailored to each author’s needs. Angela is passionate about educating authors on the nontraditional publishing industry and is a frequent speaker at writers’ conferences and publishing events. Her extensive industry experience and commitment to author success have helped position BookLogix as a trusted resource for writers seeking to publish high-quality, market-ready books.

Connect with Angela: LinkedIn | Connect with BookLogix: Website | LinkedIn | Facebook

John Ray, Host of The Price and Value Journey

John Ray, Author of The Generosity Mindset and Host of The Price and Value Journey
John Ray, Author of The Generosity Mindset and Host of The Price and Value Journey

John Ray is the host of The Price and Value Journey.

John owns Ray Business Advisors, a business advisory practice. John’s services include business coaching and advisory work, as well as advising solopreneurs and small professional services firms on their pricing. John is passionate about the power of pricing for business owners, as changing pricing is the fastest way to change the profitability of a business. His clients are professionals who are selling their expertise, such as attorneys, CPAs, accountants and bookkeepers, consultants, coaches, marketing professionals, and other professional services practitioners.

In his other business, John is a podcast show host, strategist, and the owner of North Fulton Business Radio, LLC, an affiliate of Business RadioX®. John and his team work with B2B professionals to create and conduct their podcast using The Generosity Mindset® Method: building and deepening relationships in a non-salesy way that translates into revenue for their business.

John is also the host of North Fulton Business Radio. With over 880 shows and having featured over 1,300 guests, North Fulton Business Radio is the longest-running podcast in the North Fulton area, covering business in its region like no one else.

John’s book, The Generosity Mindset: A Journey to Business Success by Raising Your Confidence, Value, and Prices

The Generosity Mindset, by John RayJohn is the #1 national best-selling author of The Generosity Mindset: A Journey to Business Success by Raising Your Confidence, Value, and Prices.

If you are a professional services provider, your goal is to do transformative work for clients you love working with and get paid commensurate with the value you deliver to them. While negative mindsets can inhibit your growth, adopting a different mindset, The Generosity Mindset®, can replace those self-limiting beliefs. The Generosity Mindset enables you to diagnose and communicate the value you deliver to clients and, in turn, more effectively price to receive a portion of that value.

Whether you’re a consultant, coach, marketing or branding professional, business advisor, attorney, CPA, or work in virtually any other professional services discipline, your content and technical expertise are not proprietary. What’s unique, though, is your experience and how you synthesize and deliver your knowledge. What’s special is your demeanor or the way you deal with your best-fit clients. What’s invaluable is how you deliver outstanding value by guiding people through massive changes in their personal lives and in their businesses that bring them to a place they never thought possible.

Your combination of these elements is unique in your industry. There lies your value, but it’s not the value you see. It’s the value your best-fit customers see in you.

If pricing your value feels uncomfortable or unfamiliar to you, this book will teach you why putting a price on the value your clients perceive and identify serves both them and you, and you’ll learn the factors involved in getting your price right.

The book is available at all major physical and online book retailers worldwide. Follow this link for further details.

Connect with John Ray:

Website | LinkedIn | Twitter

Business RadioX®:  LinkedIn | Twitter | Facebook | Instagram

Tagged With: AI, AI book writing tools, AI editing, Alpharetta business, Angela DeCaires, artificial intelligence, artificial intelligence in publishing, Atlanta publishing industry, book design, book editing, book marketing, book publisher, book publishing, BookLogix, building authority with a book, business development with a book, credibility, credibility for consultants coaches and attorneys, expert-service professionals, hybrid publishing, John Ray, nonfiction book publishing, professional service providers, professional services marketing, publishing company Alpharetta, publishing technology, Self Publishing, speaking and authorship, The Price and Value Journey, traditional publishing, trust, writing a book for business

Why Value Pricing Still Feels Hard with Alastair Dryburgh

July 23, 2025 by John Ray

Why Value Pricing Still Feels Hard with Alastair Dryburgh, on The Price and Value Journey podcast with host John Ray
North Fulton Studio
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Why Value Pricing Still Feels Hard with Alastair Dryburgh, on The Price and Value Journey podcast with host John Ray

Why Value Pricing Still Feels Hard with Alastair Dryburgh (The Price and Value Journey, Episode 140)

Value pricing sounds great in theory. So why does it often fall flat in practice?

In this episode of The Price and Value Journey, pricing strategist and author Alastair Dryburgh joins host John Ray to explore the gap between creating value and getting paid for it. Many professionals know they should price based on results, not time. But when it comes to presenting the proposal, the conversation often unravels.

Alastair shares what’s missing from traditional value pricing advice. He explains how to help clients recognize your impact, why your most valuable work often feels deceptively simple to you (and why that’s the “paradox of genius”), and how to position yourself so competitors fade into the background. He also offers a clear perspective on how AI is reshaping pricing strategy and why clinging to hourly billing can put your business at risk.

This is a practical and honest conversation for professionals who want to price with more confidence and conviction.

The Price and Value Journey is presented by John Ray and produced by North Fulton Business Radio, LLC, an affiliate of the Business RadioX® podcast network.

Key Takeaways from this Episode

  • Why value pricing often breaks down in the sales process
  • How to help clients see and believe in your value
  • The paradox of genius and the implications of why your best work feels like “nothing”
  • Why your pricing should reflect outcomes, not effort
  • How naming your process helps you stand apart from competitors
  • Why AI makes time-based billing a risky long-term strategy

Topics Discussed in this Episode

00:00 Introduction and Guest Overview
01:21 Alistair’s Formative Experience in Pricing
04:35 Transition to Independent Consulting
05:21 Challenges and Misconceptions in Value-Based Pricing
17:10 The Importance of Value Capture
24:42 Parallels Between Software and Professional Services
27:51 The Paradox of Genius
30:15 Client Perception and Behavioral Economics
32:03 Shaping Client Perception
35:30 The Three Pillars of Intelligent Pricing
35:58 Eliminating the Competition
42:01 The Impact of AI on Value Pricing
51:23 Final Thoughts and Contact Information

Alastair Dryburgh

Alastair Dryburgh
Alastair Dryburgh

Alastair Dryburgh is a pricing consultant and author known for helping creative agencies, consultants, and professional service firms adopt value-based pricing strategies. With a background as a finance and commercial director, he brings deep expertise in aligning pricing with the actual value delivered rather than relying on traditional time-based billing. He has written extensively on the subject, including his recent book, Pricing Genius: Getting Paid Properly for Ideas and Advice in the Era of AI, offering practical insights into how professionals can better position and price their expertise in a rapidly evolving landscape.

Beyond consulting, Dryburgh is a regular contributor to publications like Forbes and Management Today, and is often featured as a speaker at international conferences. His work emphasizes differentiation, pricing psychology, and the impact of AI on the knowledge economy. He is also known for mentoring through organizations like the Institute of Chartered Accountants and the Institute of Directors, helping leaders unlock growth by reframing how they think about pricing and value creation.

Website | LinkedIn

About The Price and Value Journey Podcast

The Price and Value Journey is a show for expert-service professionals who want more than formulas and quick fixes. If you’re a solo or small-firm provider—consultant, coach, attorney, CPA, or fractional executive—you know the real work of building a practice goes far beyond pricing. It’s about finding clarity, showing up with confidence, and learning how to express the full value of what you do in ways that clients understand and appreciate.

The Price and Value Journey Podcast with host John RayHosted by John Ray, business advisor and author of The Generosity Mindset, this podcast explores the deeper journey behind running a services business: how you think about your work, how you relate to clients, and how you sustain a business that’s not only profitable but deeply fulfilling. Yes, we talk pricing, but we also talk mindset, business development, trust, empathy, positioning, and all the intangible ingredients that make a practice thrive.

With solo episodes and conversations featuring thoughtful guests, The Price and Value Journey is a companion for professionals who are building something meaningful. Produced in partnership with North Fulton Business Radio, LLC, an affiliate of Business RadioX®, the podcast is accessible on all major podcast platforms. The complete show archive is here.

John Ray, Host of The Price and Value Journey

John Ray, Author of The Generosity Mindset and Host of The Price and Value Journey
John Ray, Author of The Generosity Mindset and Host of The Price and Value Journey

John Ray is the host of The Price and Value Journey.

John owns Ray Business Advisors, a business advisory practice. John’s services include business coaching and advisory work, as well as advising solopreneurs and small professional services firms on their pricing. John is passionate about the power of pricing for business owners, as changing pricing is the fastest way to change the profitability of a business. His clients are professionals who are selling their expertise, such as attorneys, CPAs, accountants and bookkeepers, consultants, coaches, marketing professionals, and other professional services practitioners.

In his other business, John is a podcast show host, strategist, and the owner of North Fulton Business Radio, LLC, an affiliate of Business RadioX®. John and his team work with B2B professionals to create and conduct their podcast using The Generosity Mindset® Method: building and deepening relationships in a non-salesy way that translates into revenue for their business.

John is also the host of North Fulton Business Radio. With over 880 shows and having featured over 1,300 guests, North Fulton Business Radio is the longest-running podcast in the North Fulton area, covering business in its region like no one else.

John’s book, The Generosity Mindset: A Journey to Business Success by Raising Your Confidence, Value, and Prices

The Generosity Mindset, by John RayJohn is the #1 national best-selling author of The Generosity Mindset: A Journey to Business Success by Raising Your Confidence, Value, and Prices.

If you are a professional services provider, your goal is to do transformative work for clients you love working with and get paid commensurate with the value you deliver to them. While negative mindsets can inhibit your growth, adopting a different mindset, The Generosity Mindset®, can replace those self-limiting beliefs. The Generosity Mindset enables you to diagnose and communicate the value you deliver to clients and, in turn, more effectively price to receive a portion of that value.

Whether you’re a consultant, coach, marketing or branding professional, business advisor, attorney, CPA, or work in virtually any other professional services discipline, your content and technical expertise are not proprietary. What’s unique, though, is your experience and how you synthesize and deliver your knowledge. What’s special is your demeanor or the way you deal with your best-fit clients. What’s invaluable is how you deliver outstanding value by guiding people through massive changes in their personal lives and in their businesses that bring them to a place they never thought possible.

Your combination of these elements is unique in your industry. There lies your value, but it’s not the value you see. It’s the value your best-fit customers see in you.

If pricing your value feels uncomfortable or unfamiliar to you, this book will teach you why putting a price on the value your clients perceive and identify serves both them and you, and you’ll learn the factors involved in getting your price right.

The book is available at all major physical and online book retailers worldwide. Follow this link for further details.

Connect with John Ray:

Website | LinkedIn | Twitter

Business RadioX®:  LinkedIn | Twitter | Facebook | Instagram

Tagged With: AI, Alastair Dryburgh, behavioral economics, client perception, intelligent pricing, John Ray, professional services, The Price and Value Journey, value pricing

Katie Moore, Sonal Chandler, Diamond Ford, and Teresa Caro on Trademarks, Cybersecurity, Senior Salon Services, and Leadership

July 17, 2025 by John Ray

Katie Moore, Sonal Chandler, Diamond Ford, and Teresa Caro on Trademarks, Cybersecurity, Senior Salon Services, and Leadership, on Family Business Radio with host Anthony Chen
Family Business Radio
Katie Moore, Sonal Chandler, Diamond Ford, and Teresa Caro on Trademarks, Cybersecurity, Senior Salon Services, and Leadership
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Katie Moore, Sonal Chandler, Diamond Ford, and Teresa Caro on Trademarks, Cybersecurity, Senior Salon Services, and Leadership, on Family Business Radio with host Anthony Chen

Katie Moore, Sonal Chandler, Diamond Ford, and Teresa Caro on Trademarks, Cybersecurity, Senior Salon Services, and Leadership (Family Business Radio, Episode 66)

In this episode of Family Business Radio, host Anthony Chen welcomes four dynamic women whose work spans business law, cybersecurity, senior hair salon services, and leadership coaching but whose stories are deeply rooted in family, legacy, and personal mission.

  • Katie Moore, founder of Katherine Moore Law, LLC, shares how childhood exposure to trademark law shaped her path and why intellectual property is essential for growing businesses.

  • Sonal Chandler, founder of Minerva Consulting, opens up about the loss of her father, her pivot from corporate cybersecurity to entrepreneurship, and how small businesses can proactively protect themselves in an age of AI threats.

  • Diamond Ford, founder of Don’t Touch My Hair by Hollywood, shares her journey from childhood beauty salons to creating a luxury experience for seniors, reminding us that dignity and care never grow old.

  • Teresa Caro, founder of Liminist, explains how she helps business owners, and particularly family-led businesses, navigate growth plateaus, generational succession, and team dynamics to build something that lasts.

This episode, spanning from trademarks to transitions, is brimming with practical wisdom and heartfelt insight. Whether you’re building a business, protecting a legacy, or redefining success, these stories will stay with you.

Anthony concludes the show with thoughts on crafting a legacy of memories, reminding us that you can’t buy time or memories.

Family Business Radio is underwritten and brought to you by Anthony Chen with Lighthouse Financial Network. The show is produced by John Ray and the North Fulton affiliate of Business RadioX®.

Key Takeaways from This Episode

Katie Moore, Katherine Moore Law, LLC

  • Trademarks protect the identity, value, and recognition your business builds, not just your logo.
  • You don’t have to wait to register. “Intent to use” filings can reserve your rights as you grow.
  • Descriptive names are weak trademarks; creative, distinctive names offer stronger protection.

Sonal Chandler, Minerva Consulting

  • Small businesses are attractive targets for hackers due to limited cybersecurity defenses.
  • Basic protections like strong passwords, multi-factor authentication, and staff training go a long way.
  • Don’t just chase AI tools. Focus on how they fit your business strategy and strengthen operations.

Diamond Ford, Don’t Touch My Hair by Hollywood

  • Seniors want luxury, dignity, and routine in their grooming just like anyone else.
  • Salon environments using nostalgic music and décor create healing, memory-rich experiences for aging clients.
  • Stories from elders—like a 110-year-old who said “right now” is the best time to be alive—remind us to live gratefully and stay present.

Teresa Caro, Liminist

  • Founders often become the bottleneck to growth when they don’t shift leadership mindsets.
  • Succession planning can take seven or more years. Start before you feel “ready.”
  • Build a business that can thrive without you; systems and strategy matter more than solo effort.

Anthony Chen, Lighthouse Financial and Host, Family Business Radio

  • True legacy means living without regret—making memories, not just money.
  • Overworking can cost you the life experiences you’re working so hard to afford.
  • “You can’t buy time or memories”—use your success to support the life you want to live now.

Katie Moore, Katherine Moore Law, LLC

Katie Moore, Katherine Moore Law, LLC
Katie Moore, Katherine Moore Law, LLC

Katie Moore is an attorney specializing in corporate law, contracts, and trademarks. With a focus on helping business owners protect and grow their enterprises, Katie guides her clients through the legal requirements and best practices that can help them achieve their goals.

In her trademark practice, Katie assists clients in safeguarding their brand identities. Katie’s passion lies in empowering businesses to establish and maintain strong legal foundations for the brands they have worked so hard to build.

Katie’s approach to law is characterized by her dedication to providing personalized attention and tailored solutions to each client’s unique needs.

Katie is a graduate of the University of Georgia and Catholic University in Washington, DC.

Website | LinkedIn

Sonal Chandler, Minerva Consulting

Sonal Chandler, Minerva Consulting
Sonal Chandler, Minerva Consulting

Sonal Chandler is the founder and CEO of Minerva Consulting, a woman-owned business based in Alpharetta, GA. Minerva helps small and mid-sized organizations strengthen their cybersecurity posture and harness the power of AI with clarity and confidence. Her firm specializes in cyber risk management and AI readiness & integration, bridging strategy, implementation, and education to make complex technology feel actionable.

With over 20 years of experience in technology consulting, Sonal’s background spans Fortune 500 enterprises, boutique firms, and high-growth startups. She is the host of the Minerva Meets podcast and author of the Mind Spark blog, where she explores how AI and cybersecurity are shaping the future of work.

Sonal holds a Master’s in Information Technology from AIU and a Bachelor of Science in Marketing and Management from the University of South Carolina. Outside of work, she enjoys hiking, kayaking, cooking, watching sports, especially football, and traveling. Her favorite role of all is being a mother and role model to her two young daughters.

Website | LinkedIn

Diamond Ford, Don’t Touch My Hair by Hollywood

Diamond Ford, Don’t Touch My Hair by Hollywood
Diamond Ford, Don’t Touch My Hair by Hollywood

Diamond Ford is the visionary founder and CEO of Don’t Touch My Hair by Hollywood, a luxury salon management company revolutionizing beauty care within senior living communities. With nearly a decade of experience specializing in beauty services for seniors, Diamond has built a brand rooted in dignity, consistency, and elevated self-care.

Don’t Touch My Hair by Hollywood is a salon management company delivering luxury pampering and grooming services to senior living communities. Infused with Old Hollywood charm from iconic starlet imagery to the intentional use of music therapy featuring classic jazz, soul, and swing, they create an experience that restores dignity, evokes joy, and celebrates legacy. Through exclusive memberships, they provide not just beauty care but a place to gather, feel seen, and be treated. The team takes pride in serving with excellence, compassion, and purpose, making every appointment a moment of care, connection, and confidence.

In addition to her leadership in salon management, Diamond is a certified trichologist, a specialist in the study of hair loss. Her work blends science, beauty, and heartfelt service to restore dignity, confidence, and personal style to aging adults. She is known for building a brand that marries glamor with purpose and for mentoring other women in business through her journey as a wife, mother, and entrepreneur.

Website | LinkedIn

Teresa Caro, Liminist

Teresa Caro, Liminist
Teresa Caro, Liminist

Teresa Caro is the founder and CEO of Liminist, where she utilizes her proprietary LIMINAL methodology—Learn, Investigate, Measure, Innovate, Navigate, Adapt, Lead—to catalyze growth and elevate performance among C-suite executives, senior leaders, and high-potential teams.

With over twenty years of leadership experience in complex environments, Teresa is recognized for her strategic acumen and empathetic, grounded style. Her career includes award-winning work across sectors like CPG, retail, fintech, and B2B SaaS, and she has held notable leadership roles at organizations such as Razorfish, Engauge (acquired by Publicis), and Atlanticus. Her expertise lies in guiding organizations through acquisitions and digital transformations, consistently building strong foundations for success.

Teresa’s commitment to developing future leaders extends beyond her executive coaching, as she serves as a mentor coach for initiatives such as OnBoard and the UGA Digital Marketing Competition. She is a co-author of The Purpose Playbook, which promotes purpose-driven leadership. Teresa’s credentials include an MBA from Georgia State, executive coach certifications from CEC and ICF, and specialized expertise in assessment tools and mental fitness. A devoted golfer and yoga enthusiast, Teresa exemplifies the balance of professional drive and personal fulfillment, encouraging clients to do the same.

Website | LinkedIn

Anthony Chen, Host of Family Business Radio

Anthony Chen, Host of Family Business Radio

Family Business Radio is sponsored and brought to you by Anthony Chen with Lighthouse Financial Network. Securities and advisory services are offered through OSAIC, member FINRA/SIPC. RAA is separately owned, and other entities and/or marketing names, products, or services referenced here are independent of OSAIC. The main office address is 575 Broadhollow Rd., Melville, NY 11747. You can reach Anthony at 631-465-9090, ext. 5075, or by email at anthonychen@lfnllc.com.

Anthony Chen started his career in financial services with MetLife in Buffalo, NY, in 2008. Born and raised in Elmhurst, Queens, he considers himself a full-blooded New Yorker while now enjoying his Atlanta, GA, home. Specializing in family businesses and their owners, Anthony works to protect what is most important to them. From preserving to creating wealth, Anthony partners with CPAs and attorneys to help address all of the concerns and help clients achieve their goals. By using a combination of financial products ranging from life, disability, and long-term care insurance to many investment options through Royal Alliance, Anthony looks to be the eyes and ears for his client’s financial foundation. In his spare time, Anthony is an avid long-distance runner.

Follow this link to access the complete show archive of Family Business Radio.

Tagged With: AI, Anthony Chen, business law, contracts, corporate law, cyber risk management, cybersecurity, Diamond Ford, Don’t Touch My Hair by Hollywood, executive coach, executive coaching, Family Business, Family Business Radio, hair salon, Katherine Moore Law LLC, Katie Moore, Liminist, Minerva Consulting, senior salon services, Sonal Chandler, Teresa Caro, trademarks

Brand Messaging with Kerry Fennell, The Writing Barn

May 7, 2025 by John Ray

Brand Messaging with Kerry Fennell, The Writing Barn, on North Fulton Business Radio with host John Ray
North Fulton Business Radio
Brand Messaging with Kerry Fennell, The Writing Barn
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Brand Messaging with Kerry Fennell, The Writing Barn (North Fulton Business Radio, Episode 869)

In this episode of North Fulton Business Radio, host John Ray talks with Kerry Fennell, founder of The Writing Barn. Kerry helps small business owners, consultants, and solopreneurs clarify their brand messaging and connect more effectively with their audience. She explains why clear messaging is more important than ever in today’s crowded digital world, how imposter syndrome often holds professionals back from showing up authentically, and why good writing starts with understanding rather than selling. Kerry also discusses the concept of human-centered marketing and how writing can build trust, clarity, and connection. Whether you are building a brand, refining your voice, or learning how to use AI responsibly, this conversation offers practical guidance for writing that resonates.

John Ray is the host of North Fulton Business Radio. The show is produced by John Ray and North Fulton Business Radio, LLC, an affiliate of Business RadioX®, and is recorded inside Renasant Bank in Alpharetta.

Kerry Fennell, The Writing Barn

Kerry Fennell, The Writing Barn
Kerry Fennell, The Writing Barn

Kerry Fennell is a copywriter and brand messaging strategist based in the Atlanta metropolitan area, known for her work with The Writing Barn. She specializes in helping B2B founders, business coaches, consultants, and service providers clarify and communicate their brand messaging to attract ideal clients and build trust.

Kerry is professionally trained in B2B copywriting through the American Writers and Artists Institute (AWAI) and holds a Content Marketing Certification from HubSpot Academy. Her approach is rooted in providing clarity, confidence, and impactful messaging while reducing the overwhelm often associated with marketing. With experience spanning marketing strategy, website copy, sales pages, and email campaigns, she also offers ghostwriting services for executives and founders in thought leadership and branding.

Kerry’s background includes roles in executive support, event planning, and admissions, and she is recognized for her faith-driven, purpose-filled work ethic and high emotional intelligence. Through The Writing Barn, she is dedicated to bringing authenticity and human connection back into marketing communications.

Website | LinkedIn

Topics Discussed in this Episode

00:00 Introduction and Welcome to North Fulton Business Radio
00:29 Guest Introduction: Kerry Fennell from The Writing Barn
02:03 The Importance of Brand Messaging
03:05 Kerry’s Career Journey and Passion for Writing
04:46 Challenges in Marketing and Overcoming Imposter Syndrome
08:10 Defining a Clear Brand Message
10:31 Human-Centered Marketing
14:25 The Role of AI in Marketing
25:18 Success Stories and Client Experiences
27:34 Conclusion and Contact Information

About North Fulton Business Radio and host John Ray

With over 860 shows and having featured over 1,300 guests, North Fulton Business Radio is the longest-running podcast in the North Fulton area, covering business in our community like no one else. We are the undisputed “Voice of Business” in North Fulton!

The show invites a diverse range of business, non-profit, and community leaders to share their significant contributions to their market, community, and profession. There’s no discrimination based on company size, and there’s never any “pay to play.” North Fulton Business Radio supports and celebrates businesses by sharing positive stories that traditional media ignore. Some media lean left. Some media lean right. We lean business.

John Ray, host of  North Fulton Business Radio, and Owner, Ray Business Advisors
John Ray, host of  North Fulton Business Radio, and Owner, Ray Business Advisors

John Ray is the host of North Fulton Business Radio. The show is produced by John Ray and North Fulton Business Radio, LLC, an affiliate of Business RadioX®, and recorded inside Renasant Bank in Alpharetta.

The studio address is 275 South Main Street, Alpharetta, GA 30009.

You can find the full archive of shows by following this link. The show is available on all the major podcast apps, including Apple Podcasts, Spotify, Google, Amazon, iHeart Radio, and many others.

John Ray, The Generosity MindsetJohn Ray also operates his own business advisory practice. John’s services include advising solopreneurs and small professional services firms on their value, their positioning and business development, and their pricing. His clients are professionals who are selling their expertise, such as consultants, coaches, attorneys, CPAs, accountants and bookkeepers, marketing professionals, and other professional services practitioners.

John is the national bestselling author of The Generosity Mindset: A Journey to Business Success by Raising Your Confidence, Value, and Prices.

Tagged With: AI, brand messaging, brand voice, copywriter, copywriting, human-centered marketing, imposter syndrome, John Ray, Kerry Fennell, North Fulton Business Radio, overcoming imposter syndrome, The Writing Barn

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