angishields, Author at Business RadioX ® Page

Customer Experience Radio Welcomes: Todd Brown and Ben Lawder with Equifax

August 21, 2019 by angishields

Atlanta Business Radio

Customer Experience Radio Welcomes: Todd Brown and Ben Lawder with Equifax

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Aren’t we all really in the customer experience business? During the 20+ years in residential real estate and corporate relocation, the #1 cornerstone of Jill’s business has always been the experience she and her team delivers. Little did she know that this strategy that would become a leading best practice for the world’s greatest businesses to survive in the future. This inspired Jill to interview big business as well as top CX professionals who are leveraging strategies to deliver a superior customer experience, and to share their stories with the business community at large. Join Jill every third Wednesday at 10AM at CXRadio.online.

With over twenty years’ experience, Todd Brown has served in a number of corporate marketing leadership roles and is currently serving as VP, Global Marketing Initiatives where he and his team champion customer-centric and integrated marketing strategies across the Equifax enterprise. Todd has also served as Strategic Initiatives Leader for Equifax Solutions Marketing and was the company’s first VOC Leader providing customer insights leadership through Customer Experience Strategy & Measurement, Executive Listening Programs and all other primary VOC.

Previously, Todd has served as Director, Marketing Research with LexisNexis Risk Solutions and with the consumer insights team at InterContinental Hotels Group where he was responsible for the insights generated for the hotel company’s Holiday Inn brand family.

Outside of work, Todd is currently serving on the Board of Directors for the Red Cross of Georgia and providing strategic marketing leadership for the Atlanta Corporate Volunteer Council.

Todd is a graduate of Bowling Green State University.

Connect with Todd on LinkedIn and Twitter.

Ben Lawder currently serves as Vice President of Customer Experience & Insights at Equifax where he oversees market research, CX, and customer insights globally for the company. Reporting directly to the Chief Marketing Officer, Ben and his team oversee ongoing CX strategy and measurement efforts, win/loss and top client programs, client advisory boards, customer segmentation, brand research, and ad-hoc insights across all four business units.

Ben has worked in a variety of corporate, academic, and consulting roles related to customer experience and market insights over the past 15+ years. Prior to joining Equifax in November 2016, Ben owned and managed Insights Advisory Group, a boutique consultancy in this space. He held a variety of market insights leadership roles at ADP and has has also consulted for more than a dozen Fortune 500 companies.

Ben has an MBA from Emory University and a BS in Business Management from Georgia Tech.

About Your Host

Jill Heineck is a leading authority on corporate relocations, and is highly sought after for her real estate industry acumen and business insights. As a published author, frequent panelist and keynote speaker, Jill shares her experience and perceptions with people from around the globe.

Jill is a founding partner of Keller Williams Southeast, established in 1999, and the founder and managing partner of Heineck & Co. Her real estate practice specializes in corporate relocations, individual relocations, luxury residential, and commercial properties. Jill’s analytical approach to problem-solving, along with her expert negotiation skills and sophisticated marketing, deliver superior results to her clients. Her winning strategies and tenacious client advocacy have earned her a reputation for excellence among Atlanta’s top producers.

While Jill has received many accolades throughout her career, she is most gratified by the personal testimonials and referrals she receives from her clients. Jill’s unwavering commitment to the customer experience, and her focus on the unique needs of each client, serve as the foundation of her success.

Follow Jill Heineck on LinkedIn.

Monique Daigneault with MD Consulting and Cheryl Packham with Codobe

August 21, 2019 by angishields

Coaching Executives and Rethinking Coworking

Valley Business Radio

Monique Daigneault with MD Consulting and Cheryl Packham with Codobe

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Monique Daigneault

Monique Daigneault, founder of MD Consulting, is an executive coach for senior leaders who want to fast track their career by becoming more influential. A seasoned Human Resource professional with over three decades of corporate and entrepreneurial experience, Monique is known for her directive, yet collaborative, approach to leader development. She has the unique ability to build immediate trust and quickly get leaders into alignment with their true values and desired direction.

Monique has developed an enhanced intuition based on years of corporate lessons learned and, coupled with her strong listening skills, guides leaders to solve their core pain points, be more influential, and have a higher impact in their organizations. Leaders benefit from practical and behavioral changes that are sustainable and measurable.

Monique coaches senior leaders who want to become more influential so that they can lead by example and have a higher impact on their team and within their organization. She is committed to working with those who are technically superior but desperately need to improve their soft skills. Monique’s approach helps C-suite leaders align first with themselves then with their organization and team while also improving health and work life balance.

As a lifelong learner Monique has achieved seven industry specific certifications, a Bachelor of Science in Management, and a Master of Science in Industrial / Organizational Psychology. She is the graduate of an ICF recognized coach training program and an Accredited Senior Coach. Monique is a contributing author to the Random House best seller, Ophelia’s Mom. The depth and breadth of Monique’s knowledge gives her a unique perspective into the development needs of senior leaders.

Monique is originally from Michigan and now resides in sunny Scottsdale, Arizona. She has two adult daughters and four grandchildren. As a former competitive bodybuilder Monique enjoys weightlifting, hiking, yoga, and Pilates. She has accomplished nine tandem skydiving jumps across the United States. Monique is committed to paying it forward and, as such, volunteers for two months each year in Europe where she teaches Business English to foreign business executives.

Connect with Monique Daigneault on LinkedIn, and follow MD Consulting on LinkedIn, Facebook, Twitter, and Instagram.

Cheryl Packham

Cheryl Packham is the founder of Codobe, a smart, get-work-done space. Founded on the premise that nontraditional workers should have more options then working from coffee shops or commuting downtown to a coworking space, Codobe believes in offering a technology driven yet minimalistic space to enhance productivity. To do this they find innovative ways to solve problems to keep prices low and value high.

Codobe is the first of its kind in the Phoenix Valley offering a tech driven and automated customer experience. Codobe is fully automated, allowing guests to book space, submit payment, and open the door all from their smartphone. The technology platform that Codobe uses also offers flexible and remote work opportunities for the Codobe team.

Codobe’s mission is hidden in its name which stands for “Connected, we’ll do more and be inspired.” The space exists to make sure that everyone has access to professional space and internet connection needed for online education or remote work opportunities. Codobe is also deeply rooted in the spirit of entrepreneurship and offers accessible infrastructure for small business and entrepreneurs.

Cheryl is also a real estate investor and automation enthusiast. Her objective in life is to pursue her passions and inspire others to do the same. She enjoys helping people and finding creative solutions where everyone wins. She believes that good relationships with people have more value than money in the bank. As an Army Veteran in the Iraq war and a mother of a preemie, Cheryl understands how to adapt quickly to challenging situations.

Cheryl started Codobe in 2018 after coming back from invisible wounds from her deployment to Iraq. She spent several years prior, working on personal and professional development while staying at home and raising her daughter. Cheryl grew up in Wyoming and graduated in 2016 from the University of Wyoming with her Bachelor of Science degree in Business Administration.

Cheryl lives in Surprise, Arizona with her husband, daughter and husky dog. She also has four bonus kids, 3 kids-in-law and several grandchildren. Cheryl adores her family and enjoys the flexibility that she has achieved with her work/life integration.

Connect with Cheryl Packham on LinkedIn, and follow Codobe on LinkedIn, Facebook, and Instagram.

BRX Pro Tip: How Smart Listeners Use the BRX Search Bar to Grow Their Business

August 21, 2019 by angishields

BRX Pro Tips

BRX Pro Tip: How Smart Listeners Use the BRX Search Bar to Grow Their Business

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BRX Pro Tip: How Smart Listeners Use the BRX Search Bar to Grow Their Business Transcript

Stone Payton: [00:00:01] And we are back with BRX Pro Tips. Stone Payton and Lee Kantor here with you, Lee, talk a little bit about how we’ve discovered smart listeners out there in the marketplace are using the search bar on the Business RadioX website to actually grow their business.

Lee Kantor: [00:00:17] Yeah. This is one of those things where it’s hiding in plain sight. On the Business RadioX website, we have a search bar. And in that search bar, you can search for people’s names. So, that’s a great thing to do. If you have a list of prospects that you’re calling on, and you just want to hear them talk, and hear what they sound like, you could just, instead of Googling them on the internet, Google them on our website, and then you can listen to interviews. A lot of people – movers and shakers in this city – have been on a variety of shows. You can hear their interviews. You can hear them kind of articulate what’s important to them, what things they like in business, what things they don’t like. You can really get good intel just by doing that.

Lee Kantor: [00:00:56] Another thing to do, especially if you’re new to the marketplace, and you don’t know who to call on, is search by topic. So, if you’re interested in Fintech firms, or CPAs, or whatever, craft brewers, you can just throw that into the search bar, and you’re going to find a bunch of people doing that kind of work. And they may be the people that are doing that kind of work, or they might be the service providers that are doing work for those type of people. So, you don’t know who you’re going to find when you do that.

Lee Kantor: [00:01:21] And, again, you’re going to hear them talk about their industry and talk about what they do in very authentic, conversational way. This is going to be long form. You’re not going to get an eight-minute interview. This is going to be 10, 15, 20 minutes of them talking about what they do and why they do it. So, you’re going to get really good information that you can, then, reach back out to them and say, “Hey, I heard from Business RadioX, and you talked about this as being a challenge. Hey, my company does this. We might be able to help you.” So, it’ll show that you did your homework. It will show that you really paid attention to things that are important to them. And now, you have an elegant way to reach out to them that’s going to stand out from every other salesperson that calls on them.

Spark Stories Episode 9

August 20, 2019 by angishields

Atlanta Business Radio

Spark Stories Episode 9

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Corey Elias has climbed the Corporate ladder and the view never got much better. He spent many years as a top Sales rep, then a Manager and then a Director and working hard to make companies successful.

During this time Corey started a company investing in real estate to help diversify his income. Years later Corey and his wife took further control of their own destinies by purchasing a business. They made the leap and took over ownership of the North Georgia School of Ballet in Atlanta, GA. Corey’s wife’s childhood dream had become a reality and they worked tirelessly to make the studio a success.

In just 2 years they experienced 212% growth and created an amazing family of dancers. These experiences, coupled with a degree in marketing, a masters in finance and a long successful career in sales and sales management fuel Corey’s passion for helping others find the franchise that is a perfect fit for their lifestyle and financial goals.

Corey works nationwide and has lived and worked throughout the country, so he understands many of the nuances and challenges of urban and rural markets. Learn more about his trailblazing process for finding you the perfect franchise here.

Corey is married to his amazing wife Bethany and they have a beautiful daughter named Abilene. In his free time Corey can be found on the tennis court, mentoring the Sandy Springs youth, traveling the world or at the dance studio pretending he has moves.

Connect with Corey on LinkedIn and Facebook.

About Your Host

Clarissa Sparks is a brand strategist, experienced facilitaor, and founder of the She Sparks Agency in Atlanta, Georgia. She is passionate about leveraging her experience across a wide range of industries to help multi-passionate entrepreneurs, emerging leaders, and corporations design innovative, sustainable business models and strategies. Clarissa turns ideas into visual and tangible experiences, and always brings a new perspective to the table – inspiring others to make an impact. She is the author of This Little Light of Mine, A Guided Journal of Purpose, Passion and Shine and co-author of Business & Career for the Christian Woman.

Follow Clarissa Sparks on LinkedIn, Twitter, Instagram and Facebook.

The UnAmerican Dream Author Carlos Hidalgo and Normanie Ricks with Achieve Vision Center

August 20, 2019 by angishields

The UnAmerican Dream Author Carlos Hidalgo and Normanie Ricks with Achieve Occupational Therapy Solutions

Atlanta Business Radio

The UnAmerican Dream Author Carlos Hidalgo and Normanie Ricks with Achieve Vision Center

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Carlos Hidalgo, Author of The UnAmerican Dream, is a 25-year business veteran who has held various corporate roles, started his own entrepreneurial ventures and served in non-profits. Hidalgo co-founded his first company in 2005 leading it to two consecutive Inc. 5000 Awards before departing and launching his second company VisumCx.

In addition to his current role as CEO at VisumCx, Hidalgo also serves as a managing partner in a health care platform start-up and serves on the board on a tech start-up in addition to writing often on the intersection of business and personal success.

Carlos and his wife Susanne have four grown children and live in Colorado Springs, CO.

Connect with Carlos on LinkedIn and Twitter, and follow The UnAmerican Dream on Facebook.

Normanie Ricks is the owner and operator of Achieve Vision Center which is a service of Achieve Occupational Therapy Solutions, Inc. Normanie and her team treat conditions that are most prevalent in children with Cerebral Palsy, Down’s syndrome, Autism, ADHD and Developmental Disabilities.

These children may have problems reading and copying from the board, have double-vision, have dyslexia, have constant headaches, erases excessively, skips lines or words when reading, knows the material/information but scores poorly on standardized tests.

Follow Achieve Vision Center on Facebook and Instagram.

BRX Pro Tip: Choose Yourself

August 20, 2019 by angishields

Chris Carneal with Booster Enterprises, Erik Bush with Demand Driven Technologies and Scott Roby with Ware2Go

August 19, 2019 by angishields

Atlanta Business Radio

Chris Carneal with Booster Enterprises, Erik Bush with Demand Driven Technologies and Scott Roby with Ware2Go

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Chris Carneal is grateful to be the Founder and CEO of Booster, the #1 school fundraising company in America. Since 2002, Booster has raised schools over $300 million for local education through its flagship program the Boosterthon Fun Run.

As the son of an educator, Chris created Booster to help schools flourish. It profits schools more than ever, impact students through character and fitness programming, and saves teachers and administrators valuable time so they could focus on their highest calling—teaching.

Chris has launched more offerings like Booster Spirit Wear, Booster’s custom apparel company with client care as exceptional as their spirit wear. Today, 1,000 team members serve schools in all 50 states. Each leader is propelled by Booster’s six Virtues, that when lived out, shapes a person into their best.

Chris believes in creating a remarkable company culture, hiring caring leaders, and innovating like crazy, so that clients not only win, they become stronger.

Erik Bush has lead the growth of Demand Driven Technologies since its formation in the fall of 2011. Under his leadership the company has experienced exceptional growth and now supports clients on 6 continents around the world. He has lead the development of a global network of channel partners who represent DD Tech solutions in their respective markets while overseeing the migration of our solutions to a predominantly cloud based offering.

Erik retired from IBM in 2010 after 31 years of experience with the company, the majority of which was in executive and management positions. He was the executive responsible for the rapid growth and expansion of IBM’s Network of GBS Global Delivery Centers. Erik also served as the Vice President of Operations for IBM’s Global Business Services units in Europe and the Americas.

Erik has extensive experience working with clients in the production and distribution industries. He leads through a deep commitment to delivering tangible benefits to his clients through a pragmatic, results oriented approach. He holds a BS degree in Economics from Miami University of Ohio.

Scott Roby, Co-Founder and General Manager of Ware2Go, is a 30 year UPS executive with a diverse background in corporate development, marketing, transportation, industrial engineering and UPS Airlines.

About Your Host

Joey Kline is a Vice President at JLL, specializing in office brokerage and tenant representation. As an Atlanta native, he has a deep passion for promoting the economic growth and continued competitiveness of communities in and around Atlanta, as well as the Southeast as a whole. He has completed transactions in every major submarket of metro Atlanta, and works primarily with start-ups, advertising/marketing agencies, and publicly-traded companies. With a healthy mix of tenacious drive and analytical insights, Joey is a skilled negotiator who advises clients on a myriad of complex real estate matters.

With a strategy and business development background, Joey is first and foremost a pragmatic advisor to his clients. Most recently, he was the Director of Business Development for American Fueling Systems, an Atlanta-based alternative energy company. While at JLL, he has become a member of the Million Dollar Club, and has built a reputation as an expert on the intersection of transit-accessibility and urban real estate. With intimate involvement in site selection and planning/zoning concerns, Joey approaches real estate from the perspective of the end user, and thus possesses a unique lens through which to serve his clients.

Joey holds a Master of Business Administration from Emory University, and a Bachelor of Arts from Washington University in St. Louis. He is a founder, board member, and the treasurer of Advance Atlanta, and also sits on the Selection Committee for the Association for Corporate Growth’s Fast 40 event. In addition, he is a member of CoreNet and the Urban Land Institute. Finally, he is part of LEAD Atlanta’s Class of 2019.

Connect with Joey on LinkedIn.

The Arizona 100: Preview of the August 22 Issue

August 19, 2019 by angishields

Valley Business Radio

The Arizona 100: Preview of the August 22 Issue

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The Arizona 100

The Arizona 100 is a twice-monthly digital publication that provides quick and concise, yet thorough, news of the people, events, activities and news shaping Arizona. Each of the 100-word stories or 100-second videos focus on the arts, entertainment, history and restaurants to business news, management, healthcare and real estate.

The Arizona 100 has international and national “100” partner markets, which publish any article/ video upon request providing a combined reach of more than 300,000 readers across 15 markets.

The Arizona 100 is a project of HMA Public Relations, a full-service public relations and marketing communications firm in Phoenix.

To subscribe to The Arizona 100, visit thearizona100.com. Submit story ideas to editor@thearizona100.com

BRX Pro Tip: BRX is a Calling, Not a Job

August 19, 2019 by angishields

BRX Pro Tips

BRX Pro Tip: BRX is a Calling, Not a Job

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BRX Pro Tip: BRX is a Calling, Not a Job Transcript

Stone Payton: [00:00:02] And we are back with BRX Pro Tips. Lee Kantor and Stone Payton here with you. Lee, I feel this way. I know you feel this way. We say it, we see it, we feel it. But Business RadioX really is a calling. It’s not a job.

Lee Kantor: [00:00:17] Right. And this is one of the the challenges as we grow the network to make sure that the right studio partners are coming on board for the right reasons. When you start learning about Business RadioX, and you see the radio part, or you see the revenue model that’s built around it, that gets your interest. But the bottom-bottom line is that we’re here to serve the communities that we live in, that we work in, and that we’re helping the community get the word out about the important activity, the business activity that’s happening.

Lee Kantor: [00:00:48] So, when you start doing this, at first, you might kind of think of sponsors, and money, and all that stuff, and which is important. And you need that in order to have a successful Business RadioX studio. But over time, you realize the impact you’re making in the business community when you’re telling these stories about these underserved markets, these women-owned businesses, these minority-owned businesses, these veteran-owned businesses, and you’re giving them an opportunity to get the word out about the important work that they’re doing, and you just see kind of their faces when you’re giving them this chance to tell their story.

Lee Kantor: [00:01:22] No one is letting them tell their story. No one is giving them a platform to really speak passionately about what they do. And here, you are doing that. And you see that, “Hey, this is really going to help me. Hey, this is going to help me get clients. Hey, this is giving me a chance in the marketplace. I’ve been struggling. I’ve been having a hard time articulating what we do. And you allowed me to tell my story, And now, I got my story down good and I feel really good about. Now, I have content I can share.”.

Lee Kantor: [00:01:46] This work is so important. Small to midsize businesses are the lifeblood of all these communities that we serve. And somebody has to be the people that tell these stories and amplify these stories. And we are proud to be doing that kind of work. And we are hungry to find more and more people that are like us, that believe in the mission, that want to tell the stories, that want to be relevant in their community because they are the ones that are sharing the stories that matter to the communities that matter to them.