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Search Results for: kids care

Shani Godwin with Communiqué USA

May 25, 2021 by angishields

Communique-USA
GWBC Radio
Shani Godwin with Communiqué USA
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Shani-Godwin-Communique-USAAn accomplished entrepreneur, author, blogger, podcaster and speaker, Shani Godwin also known as Chief Joy Officer has over 17 years of experience leading her high-growth marketing firm, Communiqué USA. She is also an expert at helping small businesses take the guesswork out of marketing, telling their story and growing their businesses the right way.

Passionate about work/life integration, Shani and her Communiqué USA team have been providing marketing project relief and support to stressed out, overworked small businesses and marketing departments around the country including Chick-fil-A, Inc., Cox Enterprises, Communicorp, Party City of Atlanta, Inc., Georgia Power and Safeco Insurance Companies among others.

Under Shani’s leadership, Communiqué also created Joy EconomicsSM, a corporate platform for helping its key stakeholders and communities find better ways to live, work and play by using joy as its currency. This approach has helped Communiqué grow by nearly 300 percent and includes company policies and programs that free its staff to enjoy life as much as work. Joy Economics: Creating Better Way to Life Work and Play also uses a client service approach that delivers expert marketing relief to teams; and a Joy Economics national speaker series to empower others to transact joy.

Shani is a graduate of Goldman Sach’s 10,000 Small Businesses Program, Leadership Atlanta Class of 2016 and Dartmouth University’s Tuck School of Business’s High Performing Minority Business Program. Shani has been featured in media nationwide including Essence Magazine, Forbes.com and The Huffington Post. She graduated from Hampton University with a Bachelor of Arts in Mass Communications/Advertising and Mercer University where she earned a Master of Business Administration in Marketing.

Connect with Shani on LinkedIn and Facebook.

What You’ll Learn in This Episode

  • About Shani and Communiqué USA
  • How Shani scaled to a million after enduring a lot of stress
  • How stress turned the company around into using the currency of Joy
  • Can Joy really help you connect more
  • How to find more Joy in your business
TRANSCRIPT

Intro: [00:00:04] Broadcasting live from the Business RadioX Studios in Atlanta, Georgia, it’s time for GWBC Radio’s Open for Business. Now, here’s your host.

Lee Kantor: [00:00:18] Lee Kantor here. Another episode of GWBC Open for Business, and this is going to be a good one. Today, we have with us Shani Godwin with Communique USA. Welcome.

Shani Godwin: [00:00:30] Hey, Lee. How are you? I’m so happy to be here.

Lee Kantor: [00:00:33] Well, I am excited that you’re here. Before we get too far into things, tell us a little bit about Communique USA. How are you serving folks?

Shani Godwin: [00:00:41] How are we serving folks? We’re doing all kinds of things to get through this pandemic, but we are a traditional marketing communications firm. So, I tell people we specialize in helping you get your message out so that it connects and resonates with your ideal customer. I’d tell people, help you find your peeps and they want to do business with you.

Shani Godwin: [00:01:02] So, we do that in a variety of ways for our corporates. We do a lot of staff augmentation for stressed out marketing departments. And for our smaller businesses, we offer some coaching services and we also offer creative services support to be extra arms and legs to help them get their materials and content right and ready to go, and so that it connects and gets those dollars churning in.

Lee Kantor: [00:01:25] Now, what’s your back story? How did you get involved in this business?

Shani Godwin: [00:01:28] I am an old school advertising girl. So, I got my start way back in the early 90’s. I can’t believe it’s that long ago. I tell people I started working professionally at J. Walter Thompson, a big ad agency, the year that email came out. And I remember because all of my friends had just gotten out of college and we were all emailing each other. It was like a big deal.

Shani Godwin: [00:01:55] But I started out in traditional advertising in agency world. And then, transitioned pretty early in my career over to the corporate side, and worked at companies like Chick-fil-A and BellSouth before starting Communique a year after 9/11. And really just wanted to step out on my own and really help small businesses and corporations create great content. Which was interesting because, at that time, in marketing and advertising, content wasn’t the driver as it is now. Content drives everything in the marketing world.

Lee Kantor: [00:02:27] So, now, did something kind of trigger that move to being an entrepreneur or was that something that was always kind of on the back burner?

Shani Godwin: [00:02:37] Yeah. It’s funny, we do this vision and values presentation for new employees. And one of the questions we asked is, Is the entrepreneurial spirit infused into your DNA or is it developed? And for me, I think it was in my DNA. I remember being a little girl, seven years old, second grade, making makeshift pom-poms out of sticks and construction paper that I glued together and selling them in my classroom, in Miss Vandenbergh’s second grade. So, I think it was always there.

Shani Godwin: [00:03:08] I’ve also always been a writer at heart. And me going into corporate was more of a structured answer to my mom’s call for me to figure out a real way to make money writing. And so, I kind of went that route and learned what I could. I learned strategy, but I was always, always writing for people behind the scenes, on the sidelines. Helping people, even with my employers, figuring out ways to not send the writing projects to the creative department so that I could write them myself.

Shani Godwin: [00:03:40] And so, I just really wanted to be able to have gotten married at the time. I had been married pretty for a few years, two or three years. And I just couldn’t envision how I would be able to have a family and stay in the corporate world and do work that I loved that created a lot of joy for me. But that also allowed me to be present in my life the way that I would want to be for my family. And so, when I added it all up, for me, it made sense to step out on my own. Which, a year after 9/11, most people that was, like, absolutely insane. But I was 27, so I was like, “What? I can do it.” You know, if you are in your young 20s, you’re like, “What? I can do it.”

Lee Kantor: [00:04:22] Now, you used the word joy and I’m sure that’s not an accident. Why did that word kind of become like a true north for you and your firm and kind of your vision?

Shani Godwin: [00:04:33] Yeah. I think as I’ve gotten older and I’ve started to look back over my life, I think I am a seeker and someone who’s always seeking. And what I came to realize is that, what I was really seeking were two fundamental things, love – probably three, love, peace, and joy. And if I have those things in my life, no matter what else is happening, then I’m happy.

Shani Godwin: [00:04:58] And so, when we started to grow and scale at Communique, I was blessed to be able to do amazing programs because of the work of GWBC and being involved as a WBE. We’re able to go to talk and then we went to the Goldman Sachs 10,000 Small Businesses program. And if you go to these programs and you do what you learn, you start to scale and grow. And when we made it over the million dollar mark, I was miffed in shock because I didn’t find happiness at the top of the climb. I found more work, more stress. And in that way, I was very disillusioned, isolated, and unhappy.

Shani Godwin: [00:05:36] And so, it was in that Goldman Sachs program where I was working on yet another growth plan that I found myself up, stressed out after 14 hour days, working on this growth plan, crying at 3:00 a.m. because I was successful and had made this two percent goal of being a woman on business over the million dollar mark. But I felt utterly alone. I felt our growth was fast and hard. It took its toll on me. It took its toll on lots of relationships, friendships. I broke up with my boyfriend at the time.

Shani Godwin: [00:06:07] And I found myself crying and realized that true north, for me personally, needed to be joy. And that there was joy along the climb to the million dollars. And I was so focused on getting to the top that I missed those joyful moments. And so, what I had to do then was recreate, re-invision, restructure my business, realign myself with the parts of the business that created joy for me. And then, find good, good people who were infused by joy for the areas that I wasn’t strong and to come alongside me so that we could build it back better.

Lee Kantor: [00:06:43] Now, I think that’s an important lesson for our listeners about – I think it’s a saying that Stephen Covey talks about – you’re climbing the ladder of success, but you better make sure it’s on the right building because you’re so heads down on the goal and you think that goal is going to be the answer to all of your challenges and problems that will solve everything. And then, you get there and you realize that it isn’t some kind of magic genie lamp that you rub it in, then all the problems go away. That the problems are still there. When you made that kind of mental shift and looked inward, did something happen? Did your business change now? Were you attracting a different kind of maybe employee, a different kind of client?

Shani Godwin: [00:07:33] Yeah. It’s a good question to ask. So, again, to take you back into the story. I was in the middle of needing to create a growth plan, which meant I was literally in a program to figure out how to grow more, how to gain more income, more traction, more revenue. And that was the very thing that was making me sick and tired. And so, when I came up with this epiphany at 3:00 a.m., what I realized was, I would call it Joy Economics. And being the marketer and the business owner I am, I laughed because I didn’t sketch out a business model for the next two hours that morning that made me happy.

Shani Godwin: [00:08:10] So, we trademarked Joy Economics in 2017. We started a podcast, was our first foray. And I spent most of the next two years really focused heavily on operationalizing the organization. And taking myself out of the areas of the business that I felt that I was supposed to – and if you could see me I’m air quoting supposed – “supposed” to be doing because I’m the CEO. And really aligning myself with my natural gifts, my unique abilities in the areas of the business that I was best created to serve.

Shani Godwin: [00:08:45] And so, for me, that meant finding an operations manager. I was doing all the operations. That’s not my gift. I’m a writer. I’m a creative. I’m a visionary. I was getting just creamed with H.R. issues and legal meetings and it was sucking the life and joy out of me. And that’s no shade to people who love that work. But what I sought out to do is figure out what did I love in my business. And I had to basically extract myself from all of the day-to-day things that were creating unhappiness and really realign myself with the areas of the business that only I wanted to do.

Shani Godwin: [00:09:24] I also took about a 14 month sabbatical in there, which sounds crazy, but it was really necessary because I was so burned out and so unhappy. And when I did that, I saw that my organization would and did rise to the occasion. And I was able to also see where I was putting out extra effort, energy, and where I didn’t need to if I trusted my team, got the right people on my team, and realigned the work for not just myself, but for everyone. And joy centers is what we say. Where do you center yourself in your business so that it creates maximum joy for you and everyone else? When you find their joy center, everyone else is functioning at top functionality, which then drives the revenue back in a positive direction.

Lee Kantor: [00:10:15] Now, in order to pull that off, it takes a lot of kind of self-awareness. It takes a lot of vulnerability, humbleness, and the ability to delegate and really not micromanage. So, this isn’t something that, “Oh, that sounds good. Let’s do that.” And, you know, this is a difficult task, especially for leaders who are used to doing things a certain way.

Shani Godwin: [00:10:43] Yes. Yeah. It wasn’t easy. It was scary. Like I said, I worked myself to burnout so I didn’t have a choice but to take a break. And so, the original plan was to take a 90 day sabbatical. And what I did was connect everybody’s goals to each other. So, all the goals for each of the departments were interconnected. So, no one department could fail. Each department and leader was dependent on the other person on the team, so that they couldn’t break it. And not only did they not break it, but they rose to the challenge.

Shani Godwin: [00:11:20] So much so that after 90 days, when I was rested and was able to clearly, like, fill my tank back up, I could kind of see more clearly where I was going to be able to add the most value to the organization. And because they stepped it up, that showed me I was way micromanaging and taking on too much. And I learned so much about myself as a leader. Like, your people want to step up. They want to take on more. They want to show you what they can do. But they’re never going to do it if you’re hoarding all of the work.

Shani Godwin: [00:11:51] And so, with that, they gave me the permission and ability to step away for a year to create another business that’s a publishing company that helps people write, and it really fills my tank creatively. And then, I stepped back in and was able to go from there. And so, here we are, five years out – actually, four years out from when I first had that epiphany. We’ve operationalized. We created the podcast. And, now, at the top of the pandemic, because of some fluctuations in our business, we’ve now been able to create a six month coaching program for women entrepreneurs who want to do the same.

Shani Godwin: [00:12:29] And so, it’s been a really cool journey, but it didn’t happen overnight. And it did require a lot of conversations, a lot of vulnerability, a lot of self-awareness, and just honest conversations with me, myself, and I about what I wanted and didn’t want. And not allowing myself to shame myself for the answers that bubbled up.

Lee Kantor: [00:12:49] Now, who are the perfect candidate for that coaching class?

Shani Godwin: [00:12:55] We are ideally looking for women entrepreneurs who are at that tipping point where they’re ready to scale. Typically, about that 250,000 plus mark where you’re ready, you can see where you want to go, but you’re stressed because you’re trying to figure out how you’re going to really grow that capacity and get you there.

Shani Godwin: [00:13:16] And so, the Joy Economics Coaching Program, our approach is a six month program and it’s a marketing and operations accelerator, with a heavy emphasis on marketing. We build your business model around you and put you squarely in the center of it. And we bring into our coaching program a lot of tools that help create that self-awareness. And we take all those lessons we learned and we’ve repackaged it into a six month program. That’s really pretty doggone powerful, if I may say so myself, and life changing for so many of the women who get to go through it.

Lee Kantor: [00:13:57] Now, does it use that currency of joy as part of it?

Shani Godwin: [00:14:01] Absolutely. Yeah, because here’s the thing. Like, we’re all working ourselves a lot of times to exhaustion and success is a very elusive thing. Like, one of the first questions we ask is, On a scale of one to ten, how happy are you as a CEO, but as a woman overall, as a wife, as a partner, as a friend, as a daughter, as a sister, as a mother? How are you firing on all cylinders? And a lot of people will rate themselves high, eight or nine, and say, “Oh, life’s great.”

Shani Godwin: [00:14:37] But when you start to dig beneath the surface, you’ve got kids who wish mom would be able to have some time for games and movies. Partners who are holding it down for us at home and who want more of our time. And so, when we really begin to interrogate their reality, they start to see where the success is coming at a personal price. And so, currency of joy is – and that’s where the program starts off – about figuring out who are you as a woman first, how does this business need to serve you overall. And a business, to me, should be a means to an end, not the end.

Shani Godwin: [00:15:17] And then, from there, once we know what your unique gifts are, your unique talents, your unique abilities, and what those stories are that you have, we can create social content, amazing content for your website, all your materials. And it all thrives off of you as the personal brand behind the business. And once you’re there in the center and the business is serving you and you’re also happier because you’re burning less calories to run the business and you’re trusting kind of the rhythm of collaboration and you’re always in your true north and in your true center, your joy center.

Lee Kantor: [00:15:59] Now, is there any advice or any tips you would give maybe women or entrepreneurs as a whole to grow their business, you know, without kind of that stress? Is there anything they could be doing, any low hanging fruit for them right now?

Shani Godwin: [00:16:13] Yeah. It’s so funny, I get asked this question a lot. I have a lot of nonconventional ideas when it comes to business. And I am not your average business owner. I’ve been able to be very successful and I do the things that I preach. My first low hanging fruit for all women entrepreneurs is to really, really consider what are the boundaries. What are the boundaries that you need to have in your daily business practice so that it preserves the life that you want to have, the life that you are working the business so hard to have.

Shani Godwin: [00:16:49] And so, I’m fresh off of a ten-day vacation to St. Croix, so awesome because I hadn’t been anywhere since the top of COVID. And so, today is first day back in the office. For me, boundaries look like no working. My team completely knows not to contact me. If they do contact me, they get redirected to wait until I come back. I do not engage. But I also give them permission when I leave to trust themselves and make the best decisions that they feel are the right decisions, and that I’ll support them when I come back.

Shani Godwin: [00:17:26] So, boundaries are really important. I also don’t engage and our team does not engage in email on the evenings or on the weekends because rest, sleep, all of those things are as essential to good leadership as any other any other thing that you do. And we live in a culture that thinks working more is the hallmark for success. And what I found, a lot of times you can work less, but if you’re working on the right things, you get better results. So, that would be a big one that I would say, Lee.

Lee Kantor: [00:17:59] Now, you mentioned earlier the importance of GWBC and the growth of your firm. For women who aren’t familiar with GWBC or for folks that maybe are members but aren’t leveraging all the superpowers that GWBC brings to the table, can you talk about how to kind of get the most out of your membership?

Shani Godwin: [00:18:23] Absolutely. So, GWBC, I would not be here without GWBC. I got certified in 2012, so coming up on a decade ago. And the best way – I mean, you’re going to hear it over and over – is to really get engaged. But I want to kind of make that real for people. One of the biggest questions I get is, “Well, are you getting anything from it? Is this worth the money?” And the question isn’t are you getting anything from it? For me, it’s what am I putting into it.

Shani Godwin: [00:18:53] And so, I would not have been able to grow or scale over the million dollar mark without the resources, the tools, the support of the network. Again, these opportunities to go spend a week at Dartmouth, Ivy League College, learning from the best and brightest professors, seeing my business differently. All of that came through connections at GWBC. Georgia Power sent me to Tuck, and so they paid for it. That’s like a $10,000 scholarship. And if I hadn’t been engaged, connected, going to events, participating, I would have missed the opportunity when they were looking for a small business that they could send to the program. The same thing with Goldman Sachs, one of the WBEs reached out to me and asked if she could nominate me.

Shani Godwin: [00:19:40] And so, engagement doesn’t have to look any other way than how you would naturally get involved. But you do have to get involved. And we recently picked up a three year contract with Federal Reserve during the pandemic at a very much needed time. And that was a phone call that came in because their buyer was looking through WBENC link. And we happen to be in the space. So, you have to show up. You have to get engaged. People have to know your name. It’s not pay your money, get certified, and let the windfall come to you. You have to do the work, but the work is worth it.

Shani Godwin: [00:20:18] And I remember having a conversation with Roz Lewis when I joined. We were right around $300,000 and I was like, “I want to get over that million dollar mark.” And she was like, “Let’s get you involved.” And I’ve been fortunate to be very plugged in and involved and have met some amazing women who supported and nurtured me. And literally given me their seat at the table time and time again. So, they’re a big part of my story and journey.

Lee Kantor: [00:20:43] And then, I think one of the best parts, the folks that do get involved and that do see the benefits are the first to turn around and help the next person in line.

Shani Godwin: [00:20:54] Yeah. That’s why I said they have given me their seat at the table. I remember my first national conference – I’m going to shout out this person because she’s like a WBENC mama to me – Marlene Kelly with Exhibits South took me by the hand and she had a seat at Accenture’s table. Accenture was the lead sponsor that year. They table right up front. And she literally, literally gave me her seat. And I just was blown away. She was like, “I know them. You need to know them. Here, you take my seat.” And that was my very first WBENC. And she literally, Lee, grabbed me by the hand and pulled me across the room. So, I say it figuratively, but also literally. I’ve had that happen time and time again. Just the collaboration, the nurturing, the care. It’s awesome.

Lee Kantor: [00:21:40] Yeah. Then, now, it’s your turn to be doing that for other folks. And you’re doing that through your memberships and your coaching and to lift up more people that are deserving and that are just learning how to do this. And sometimes you need help, but sometimes you need a helper. And you need that person to kind of physically take you by the hand and sit you down and say you should meet this person.

Shani Godwin: [00:22:07] You should meet this person. You should know these things. You should be thinking about these things. You need to be in the room. And I’m grateful for an organization that has nurtured me in that way.

Lee Kantor: [00:22:19] Now, in your business, do you have a sweet spot of your ideal customer? Because you mentioned companies now of all different sizes, from enterprise all the way down to the person just starting out.

Shani Godwin: [00:22:32] Yeah. We’ve really divided the business into two areas. A small business division, which we call creative services. And the coaching program is in that space. And then, with the corporates, we still are heavily engaged, staffing, their marketing departments, and corporate communications team with communications talent. So, for companies like Federal Reserve, Chic-fil-A, Cox, we camp out more on that side of the house.

Shani Godwin: [00:22:57] And then, for the smaller businesses, we meet them where they are and help them create their brand stories, their marketing messages, their social currency, social content, their website content. And then, our coaching program provides a lot of those deliverables on top of really centering them and anchoring them in the center of their business. And wrapping those content deliverables around the story of who they are as the owner, so that people can connect more easily with them when they see their messages out in the marketplace that makes people want to identify and connect and work with them.

Lee Kantor: [00:23:33] So, now, at this stage of your career, what brings you more joy, landing that big corporate account or having the light bulb turn on, on one of your coaching clients?

Shani Godwin: [00:23:45] Honestly, you know, it’s funny because next year we’ll be – believe it or not – hitting our 20 year mark. In the pandemic, I heard someone say that COVID was the great clarifier. Meaning, it has clarified so much for all of us. Coaching was something that I never saw coming, and the pandemic just really offered that opportunity up. We started at the top of the pandemic. We had a huge hit from the corporate side, and we rolled up our sleeves and started on a mission to help save 5,000 small businesses because that’s where the need was.

Shani Godwin: [00:24:19] And it was just an unexpected blessing that came our way. I won’t lie. It is a doggone good feeling to take all of what you’ve been through that you suffered through and to be able to pour it back into someone and see a life get changed right before your eyes. It’s pretty rewarding. But we also try to deliver the same level of joy for our corporate clients. So, we camp out a little bit in the middle there. But I love all of the work. I know what brings me joy is really being able to pour back into people and to take what I’ve learned and to be able to make a difference.

Lee Kantor: [00:24:53] Well, congratulations on all the success. The impact is real.

Shani Godwin: [00:24:58] Thank you. It’s been fun.

Lee Kantor: [00:24:58] Now, if somebody wants to learn more and connect with you or somebody on your team, what’s the website?

Shani Godwin: [00:25:06] I’m actually going to send you to my personal website where you can connect with all things related to me. So, that is shanigodwin.com, S-H-A-N-I Godwin, G-O-D-W-I-N.com. There you can connect with me and Communique. We also have some writing programs and you can check out our podcast. And I’m also on Instagram, @iamshanigodwin. And of course, you can LinkedIn in with me at Shani Godwin.

Lee Kantor: [00:25:34] Good stuff. Well, again, congratulations on all the success. Thank you so much for sharing your story. You are doing such important work and we appreciate you.

Shani Godwin: [00:25:43] Thank you, Lee. It’s always a pleasure.

Lee Kantor: [00:25:45] All right. This is Lee Kantor. We will see you all next time on GWBC Open for Business.

 

 

About GWBC

The Greater Women’s Business Council (GWBC®) is at the forefront of redefining women business enterprises (WBEs). An increasing focus on supplier diversity means major corporations are viewing our WBEs as innovative, flexible and competitive solutions. The number of women-owned businesses is rising to reflect an increasingly diverse consumer base of women making a majority of buying decision for herself, her family and her business. GWBC-Logo

GWBC® has partnered with dozens of major companies who are committed to providing a sustainable foundation through our guiding principles to bring education, training and the standardization of national certification to women businesses in Georgia, North Carolina and South Carolina.

Workplace MVP: Andy Davis, Trident Manor Limited

May 20, 2021 by John Ray

Trident Manor Limited
Minneapolis St. Paul Studio
Workplace MVP: Andy Davis, Trident Manor Limited
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Trident Manor Limited

Workplace MVP: Andy Davis, Trident Manor Limited

Andy Davis, Founder of Trident Manor Limited, brings extensive global experience to his work in risk management and security consulting for organizations.  He joined host Jamie Gassmann to offer perspective on the scope of cyber threats, share tips for mitigating workplace violence, address the particular personal safety concerns for women traveling, and much more. Workplace MVP” is underwritten and presented by R3 Continuum and produced by the Minneapolis-St.Paul Studio of Business RadioX®.

Andy Davis, CEO, Managing Director, Trident Manor Limited

Trident Manor Limited
Andy Davis, CEO, Trident Manor Limited

Andy Davis is an international security, risk, and crisis management expert based in the United Kingdom. Following time spent undertaking investigative and intelligence activities within British security organizations. Andy joined the UK foreign service as a security risk management specialist responsible for the protection of embassies, personnel, families, and information. This took him around the world and in charge of all security activities in countries such as Uganda, Colombia, Saudi Arabia, and Pakistan.

Following a commercial job offer he joined the corporate world as the Head of Security (Safety & Insurance) for a Middle Eastern organization with assets of over $40 billion. This involved strategic oversight of all security and safety activities, designing and implementation of protective policies and the development of collaborative emergency and crisis management plans requiring engagement with emergency services, the intelligence community, and government officials.

In 2013 Andy left the corporate world and established Trident Manor Limited as a specialist security, risk, and crisis management consultancy dedicated to supporting others from individuals through to global organizations in the protection of their assets. He has operated in over 30 countries delivering advice and guidance and has responded to crisis situations where deployments into crisis situations have taken place to protect client’s operations and assets.

In 2020 during the COVID crisis, he devoted time, effort, and energy to create Trident Manor Training Academy which provides specialist training programs that concentrate on the protection of individuals, the protection of staff, and the protection of organizational assets, including their reputation.

He holds a Master of Science degree in security and risk management, is board certified by ASIS International and CPP (Certified Protection Professional), he is a Chartered security professional, a Fellow of the Security institute and chairs a number of professional safety and security organizations.

Andy is passionate about supporting cultural and heritage organizations as well as those humanitarian organizations that operate in difficult or hostile environments. He lectures around the world and has written numerous articles for professional or trade magazines.

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Trident Manor Limited

Trident Manor Limited was established in 2013 to offer clients, irrespective of their size, professional security, risk, and crisis management services anywhere in the world.

As with the trident the company offers three distinctive service strands, the consultancy, the education and training, and protective services.

Consultancy

The consultancy services offered have included undertaking strategic and operational reviews for organizations to assess the threats, risks, and vulnerabilities they may be exposed to. Once identified solutions are provided to manage and mitigate the threats and the risks that exist. Where vulnerabilities are identified ways of mitigating them are introduced. These assessments have involved evaluations from a wide range of threat sources such as terrorism, organized crime, espionage, riots and open conflict, and the often-forgotten threat ‘the insider’.

Once threats have been identified Trident Manor has supported organizations in creating robust and resilient policies, practices and procedures that provide organizational direction, reduce risks and address duty of care responsibilities.
Within the consultancy services is a specialist team responsible for ‘Corporate Research’ activities. This is a term used to describe our business investigative and intelligence services that have been used by global clients to assess threats to staff in Venezuela, operational issues in Mexico, threats from organized crime in Hungary, and in January 2020 the threat from a pandemic that was spreading from Wuhan.
The consultancy services are bespoke for a client’s needs and driven by what is most beneficial for the client, not profit margins. The sensible and pragmatic approach, alongside their discretion is respected by many individuals and organizations alike.

Training

Trident Manor has provided training to organizations around the world. It has been responsible for the creation of many bespoke programs that are sector or organization specific. The primary focus has been on the protection of individuals through the creation of personal safety and security programs, workplace violence, travel risk management, and operating in difficult environment programs.

In addition, the professionalization of individuals engaged in the cultural, hospitality, and retail sectors has been delivered through the implementation of programs such as proactive risk reduction, conflict avoidance, situational awareness and surveillance detection. Specialist driving, first aid, surveillance/counter-surveillance, and intelligence have also been developed to support the individual and the organizations they work for.

Finally, training programs aimed at the senior management and organizational level have been created and include emergency response scenario-based exercise, tabletop crisis management activities, through to full-scale collaborative exercises designed to test integrated response.

Protective Services

The protective services offered by Trident Manor include concierge staff, executive protection officers, security drivers, embedded security managers, and high-value escort services. One of the more recent protective services offered by Trident Manor is the e=protection services. This is where analysts collect and collate data from electronic sources that relate to clients or client activities before it is processed into actionable intelligence that can proactively prevent threats from impacting a client. This service is ideal for C-Suite members, those in sensitive positions, or the organization itself.

Whatever services a client requires Trident Manor has the global resources to help with “Enabling the Protection of Assets” – their motto since 2013.

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 About “Workplace MVP”

Every day, around the world, organizations of all sizes face disruptive events and situations. Within those workplaces are everyday heroes in human resources, risk management, security, business continuity, and the C-suite. They don’t call themselves heroes though. On the contrary, they simply show up every day, laboring for the well-being of employees in their care, readying the workplace for and planning responses to disruption. This show, “Workplace MVP,” confers on these heroes the designation they deserve, Workplace MVP (Most Valuable Professionals), and gives them the forum to tell their story. As you hear their experiences, you will learn first-hand, real life approaches to readying the workplace, responses to crisis situations, and overcoming challenges of disruption. Visit our show archive here.

“Workplace MVP” Host Jamie Gassmann

In addition to serving as the host to the Workplace MVP podcast, Jamie Gassmann is the Director of Marketing at R3 Continuum (R3c). Collectively, she has more than fourteen years of marketing experience. Across her tenure, she has experience working in and with various industries including banking, real estate, retail, crisis management, insurance, business continuity, and more. She holds a Bachelor of Science Degree in Mass Communications with special interest in Advertising and Public Relations and a Master of Business Administration from Paseka School of Business, Minnesota State University.

 

TRANSCRIPT

Intro: [00:00:04] Broadcasting from the Business RadioX Studios, it’s time for Workplace MVP. Workplace MVP is brought to you by R3 Continuum, a global leader in workplace behavioral health and security solutions. Now, here’s your host, Jamie Gassmann.

Jamie Gassmann: [00:00:26] Hi, everyone. Your host, Jamie Gassmann here. And welcome to this edition of Workplace MVP. The Workplace MVP we will be celebrating today brings expertise in an area that can be helpful, both personally and professionally. With us today to share his wisdom and knowledge regarding safety and security and crisis management is Owner and Managing Director at Trident Manor Limited, Andy Davis. Welcome to the show, Andy. And thank you for joining us today.

Andy Davis: [00:00:54] Thanks very much, Jamie. It’s a great pleasure.

Jamie Gassmann: [00:00:58] So, before we dive into today’s topic, can you tell me a little bit about yourself and your career journey?

Andy Davis: [00:01:05] Well, I suppose, as your listeners will identify, I’m from the UK. And I’ve been involved in security and risk management most of my adult career. That include the time in the British Military, where I was involved in intelligence activities and security management. In the police service in the UK, where I was a detective and led a team of investigators and, finally, undertaken intelligence activities. And then, ultimately, I joined the Foreign Service and I did roles equivalent to your RS or Regional Security officers, and that took me to Uganda, Colombia, working in Venezuela, Guyana, Panama, Saudi Arabia, throughout the Middle East and Pakistan.

Andy Davis: [00:02:01] Eventually, I entered the corporate world in the UAE, the United Arab Emirates, where I took a position as the corporate head of security. And then, in 2013, I established Trident Manor, which is my own security risk management consultancy.

Jamie Gassmann: [00:02:19] Great. Wow, what a journey you’ve had with your career. So, you recently held a free virtual event that was focused on personal safety and security for women. Can you tell us about that event and why it was important to you?

Andy Davis: [00:02:34] Well, throughout my career, personal safety and security has always been important, whether it’s my own personal safety and security or that’s looking after and caring for other third parties, whether it was diplomats, diplomatic wives, et cetera. And sometimes that was in difficult and hostile environments. This event that I held followed the kidnap and murder of a young female in London by a police officer who has been charged. And there was a lot of outcry, a lot of concern on social media, on mainstream media about the safety of women.

Andy Davis: [00:03:17] And so, what I volunteered to do as an individual, as opposed to Trident Manor, was to hold this event where some of the realities could be shared about, certainly in the UK, the levels of crime, but also victimization shown in identifying that lots of attacks on female was carried out by partners or people who they knew. And, actually, percentage wise, there was a small amount that was by strangers. But it’s primarily the strangers that caused the fear because they are the unknown.

Andy Davis: [00:03:54] Then, it went through a whole series of trying to give advice and guidance that would help everybody. And in this case, it was particularly aimed at females going about their daily lives, whether they’d be socializing, in the workplace, or actually travelling overseas. So, we give that presentation. It was well received. There was over 250, I think, on the call from around the world. And we’ve since actually uploaded that again, free of charge, so that anybody can see and share them.

Jamie Gassmann: [00:04:27] Great. That sounds like it was a well-attended event or a well-received event because I’m sure the information you shared was very helpful for that audience.

Andy Davis: [00:04:37] Yeah. I mean, it is important from the sense of the reality versus perception. But, also, the vulnerability of females. And the idea was, hopefully, to give them some confidence in actually ways of avoiding some of the dangers themselves. So, proactive prevention rather than reacting to an incident. Because then, if you can avoid an incident, there’s a great likelihood that you’re not going to be hurt.

Jamie Gassmann: [00:05:07] Right. So, now, looking at organizations, what are you seeing as main concerns for them and their security in this current work environment? You know, what are some of the things that you’re noticing in the work that you do?

Andy Davis: [00:05:24] Well, I think around the world, globally, cyber is the biggest threat. It’s impacting all organizations. I mean, there’s just been the attack on the pipeline that’s happened on the East Coast of the USA. Look at hundreds of millions of dollars worth of impact that must have had. But that happens to individuals. It happens to organizations. And it happens on a daily basis.

Andy Davis: [00:05:58] There were some statistics that came out and actually showed that, on average in the UK, every individual is attacked once every seven minutes. Which if you think about, that’s statistically looking at people. So, cyber is a constant and it’s there because it’s information that the companies need to operate and to function correctly. There are other threats. There has been an increase in protests, the protests of directly impacted retail, hospitality, museums, public services. But the primary threat that I see at the moment globally is from cyber.

Jamie Gassmann: [00:06:49] So, you shared with me in a previous conversation that protection is primarily about common sense. Can you elaborate on this and what that means to a workplace leader?

Andy Davis: [00:07:01] Well, I mean, you said to workplace leader, and really it’s to everybody. And one of the things that we really talk about as being a cornerstone of personal safety is situational awareness. And part of situational awareness is actually engaging with your brain, engaging with your senses. The common sense, when we look at security protection, if people just actually stopped and thought about what they’re doing, stopped and thought about what risks there are, and stopped and thought, “Why am I putting myself in danger? Why don’t I avoid it?”

Andy Davis: [00:07:41] It’s common sense from a security practitioner’s point of view. We look at things exactly the same. We look at things from a common sense approach. Good security, when we talk about good security, it’s not good cheap where you have the most expensive technical systems and the biggest barrier and the concrete walls. It’s where those of us need to continue with our lives, our business need to operate, and it’s adopting a common sense approach. Common sense approach is understand what risks exist for you and your business. And taking proportionate steps to actually manage those risks so you can continue to operate, to function, and create money or to make money. But at the same time, avoid unnecessary risks that exist.

Andy Davis: [00:08:29] Somebody asked me years ago, “Well, okay. What skillsets do you need for security?” And I said, “Ninety to 95 percent of it is common sense. Seven percent, you know, is that special skills.” And then, there’s always that element that’s still needed to avoid security situations. We can’t dictate what happens out there. But when you look at a new introduced security plans and measures, I still think that sounds and remain true to this day.

Jamie Gassmann: [00:09:14] Great. And I know you mentioned cyber attacks as being kind of a main concern right now and brought up some of the protests, which kind of lead a little bit more into this next question that I have for you. When looking at leaders, you know, when they’re asked about workplace violence, they often refer to, like, active shooter scenarios. Which, I know recently here in the States, we’ve had kind of a stream of them that have been occurring. But you indicated that there is a softer side of protection that workplace leaders need to be considering as well. So, in your opinion, what does that look like and why is it so important for business leaders to also stay aware and prepare for that softer side of violence in their organization?

Andy Davis: [00:10:06] Yeah. I mean, obviously, in the United States, the active shooter is a real concern and should always be a part of any active shooter program that the organization implements. But, equally, that’s the same wherever there is a prevalence of firearms or, as I said right at the start or what I said in your previous question, understanding the risks.

Andy Davis: [00:10:29] So, in your workplace, it’s important to understand the risks that exist. And this is part of the softer side. The softer side isn’t, don’t use a sledgehammer to smash a nut when you can have a nice delicate pair of nutcrackers there. Think about the cost as well, the nutcracker is far cheaper than the sledgehammer.

Andy Davis: [00:10:50] But when you look at a workplace, there are so many different parameters and so many different factors that can impact your work colleagues. Lots of violence occurs, violence, intimidation, harassment, whether it be sexual, whether it be through race. There are a lot of violence that many people don’t automatically identify as being workplace violence. But by fact, they are. Because violence is something that causes harm. Harm doesn’t have to be physical harm. It can also be that mental harm that somebody suffers. So, somebody being abusive, the constant name calling, these are softer sides, much softer than somebody pointing a gun.

Andy Davis: [00:11:37] But the impact of them could actually be equal. Because somebody through being bullied, somebody through intimidation, could suffer mental harm and anguish. Which, obviously, from a workplace perspective, could impact their effectiveness, their morale, the whole team’s morale. But, ultimately, it could cause somebody to commit suicide.

Andy Davis: [00:12:01] So, when we talk about softer skills, it’s things like what governors do you have in place to minimize harassment, to minimize bullying? What procedures do you have in place to have everybody take part in security? And by that, I mean, is everybody aware of how to open and close and make sure barriers exist if there’s a public/private interface? Softer sides include making sure that you have the necessary skills, training, and organizational resilience to deal with acts of violence that may come.

Andy Davis: [00:12:46] But we talk about workplace violence, here in the UK, lots of the drive that we do is towards that proactive prevention, that I mentioned earlier. So, it’s understandable situational awareness. Remember, your workplace isn’t necessarily a fixed location. Nowadays, with the smaller corporate world, your workplace could be here one day, in the U.S. one day, in the UK another day, across in Australia the next day. Technically, each of them becomes a workplace.

Andy Davis: [00:13:22] As an organization, what thoughts are being put in place to protect your staff while they’re travelling from location to location? Is the organization aware of what risks exist? Is there a terrorist threat? Is there a threat from protesters? What about environmental threats? Are you going into hurricane season, monsoon season, or is the risk of a tsunami? So, all of these sort of things, the naturally occurring incident threats don’t actually impact workplace violence because violence is arbitrarily enacted.

Andy Davis: [00:13:58] But if you think about it, it all revolves around the organization taking the time to assess and understand the risks. Making sure that they’ve got the good governance in place to manage the risk that they have. Provide training and resources that’s needed wherever their staff are working. I hope that answers.

Jamie Gassmann: [00:14:19] It does. And it kind of leads into my next question. So, in looking at protection, whether it’s for kind of that harder side of violence or softer side of violence, you indicated that one of the best weapons that an organization might have in helping to protect that in their workplace is communication. Can you talk a little bit around how communication can play a huge factor in being a protective agent within a workplace?

Andy Davis: [00:14:48] Yes. So, there’s a number of strands to this. So, if we take organizationally, communication, senior management really need to communicate. They need the organization to understand their approach to protection, to workplace violence, to threat, and risk management. That has to be communicated somehow. If it’s a 50 page document, nobody’s going to read it. If it’s either brief in a team talk in a town hall, that involves communicating. That might involve verbal communication or it might be through audio-visual communication, so creating of presentations. That’s important because it provides the direction and the parameters of acceptable behavior within an organization.

Andy Davis: [00:15:41] When we look at personal safety and security, communication is vital. And communication, again, isn’t just the spoken word, it’s the listening. And this doesn’t necessarily just apply in the workplace. This can apply in the streets, when you’re on holiday, when you’re socializing, or in the cinema. So, when we look at communication skills and the importance of them, our hearing, the vast majority of our communication should be through listening. I think my wife says I never listen – but I do lots of things and say lots of things.

Andy Davis: [00:16:17] But the listening aspect is important because it’s only through listening that you can either hear some complaints, you can hear if any problems occurred. You can hear from a personal point of view if somebody’s voice is increasing. Because if it’s increasing all of a sudden, you realize that isn’t normal. But you can only do that if you listen. And with listening, it’s also paying attention. So, listening is a vital communication skill because it helps you process the situation and it’s directly linked to situational awareness because you’re using your senses to assess and evaluate what the situation is presenting itself. So, the listening skill is important.

Andy Davis: [00:17:05] The verbal communication is important to an organization. You want that free flow of information. You want people to be able to share their concerns either in the direct workplace or if they’re traveling. Because it’s only through sharing that information that you’re going to increase the levels of knowledge and understanding by the organization. When you increase the levels of knowledge and understanding, you’re able to take steps to actually manage and mitigate those risks that exist.

Andy Davis: [00:17:37] But as an individual, verbal communication is really important because it’s a double edged sword. “How I see things” has a totally different meaning to “I’m ever so sorry. I didn’t understand what was being said there.” How you communicate can actually be a violence accelerator or it can be a calming, soothing activity.

Andy Davis: [00:18:09] The only new element of communication that I would like to say is nonverbal communications. They really, really are important because nonverbal communications help you read and interpret. It lets your brain function and identify potential triggers. So, if somebody is angry – and I always show a slide of the amazing Hulk turning green – wouldn’t it be wonderful if we knew somebody was going to be violent they turned green? We really could avoid them.

Andy Davis: [00:18:40] Life isn’t that simple, but there are still certain violence indicators that people can be aware of that they can see. So, the clenching of fists, the pinpointing of pupils, the stare, the heavy breathing, the stance. All of these things, little nonverbal communication skills. But if you can understand them, you can interpret that and say there is potential for harm. If you can identify a potential for harm, you can actually extract yourself and avoid the situation.

Jamie Gassmann: [00:19:12] Great. So, for business leaders and people in general, what are some things that maybe they’re not thinking about that, in your opinion, they should be, and should be thinking about probably even more so now, when it comes to personal security and safety that you would like to share?

Andy Davis: [00:19:34] Yeah. Well, I said it earlier, the cornerstone for me of personal safety and security is situational awareness. You know, if you can read and identify what’s happening around you. Is there an argument taking place? Can I smell burning? If you smell burning, what does that imply? Are you in a forest fire or is it a case of somebody has burned some food? But using your senses and actually being situationally aware is really, really a paramount importance in personal safety and security.

Andy Davis: [00:20:14] I mean, there are many other things where we talk about business leaders. The communication aspect, keeping that flowing and keeping it fluid, understanding, listening, making sure that their policies are such that people can reach out. Because what you want is, you want people to help support the protection of the business. The more they can protect the business, the greater the business is going to be.

Andy Davis: [00:20:39] So, why wouldn’t you go that extra mile to actually give the tools and help support them to help you protect your business? So, making sure that you have policies for – I don’t know what the term is in American – whistleblowing. You know, is there a whistleblowing policy? Is there a health and safety policy? Are there grievance procedures?

Andy Davis: [00:21:04] And these might seem, “Hold on. These are H.R. issues. What do they have to do with security?” Well, security is all about protecting assets. It’s about protecting people from loss, harm, or damage. It’s about protecting assets. And it’s also about protecting reputations. A business needs to protect its people, its assets, and its reputation to flourish. And so, therefore, everybody has a part to play in security. And, really, the organization got a great way to help.

Jamie Gassmann: [00:21:37] And I think your employees will thank you for it, too, in preparing them. Because I’m sure some of what you may teach in a corporate setting for protection of the organization and their employees can be things that are universal in helping them to protect themselves personally when they’re not maybe at work. So, there could be some underlying benefits for both professionally and personally for them.

Andy Davis: [00:22:00] Yeah. So, when it comes to personal safety and security, everything is transferable. All you’re doing is changing the setting that you’re in and the environment that you’re in. If, as an organization, you want to make sure that your staff were traveling to, let’s just say, East Africa, that they have the necessary skills and training. If they’re going to be driving in Saudi Arabia, where road traffic incidents and deaths, mortality rates are sky high, that you provide them with additional skills to drive safely and defensively.

Andy Davis: [00:22:38] So, there’s things that the organization can do that help them. But the transferable benefits pass on to their staff, who in turn pass it on to their children, their families. And I’ve seen it work. And it is a wonderful feeling when a young kid comes up to you and says, “You can’t do that because I’ve seen the little booklet that you wrote for my mommy and she says it’s marvelous.” Because what an organization should try to do is to build a security culture. It can’t be done overnight. It can’t be enforced. But it has to be driven by the actions of the top and the actions of the bottom and meeting together.

Jamie Gassmann: [00:23:25] Great. Great advice. I love that, security culture. So, with that, we’re just going to take a quick break and hear a word from our sponsors. So, Workplace MVP is sponsored by R3 Continuum. Ensuring the psychological and physical safety of your organization and your people is not only normal, but a necessity in today’s ever changing and often unpredictable world. R3 Continuum can help you do that and more with their continuum of behavioral health, crisis, and security solutions that are tailored to meet the unique challenges of your organization. Learn more at www.r3c.com.

Jamie Gassmann: [00:24:06] So, diving into some questions that kind of go in the direction of where you were, you’ve touched on it a little bit, but the domestic versus international security and crisis management. So, is there a difference between what organizations should be doing when looking at their domestic versus international crisis management or security plans?

Andy Davis: [00:24:29] Yes. I’m sure there’s going to be many people from organizations who say, “No. No. They’re all the same.” Unfortunately, they’re not the same. And the reason that they’re not the same, you can actually take it a step further. If you look at it domestically, if you have a single site, then it’s appropriate. Your corporation is based on a single site and you’re operating from there. Brilliant. Your crisis emergency response plans are built around that. And that’s because the scenarios that you can face, the social impacts that can happen, the environmental impacts. Are you in an earthquake zone? Are you in a tornado alley? You know, all of these things can impact your crisis management approach in that location.

Andy Davis: [00:25:17] If you have multiple sites across the USA, then there’s nothing to stop having an overarching corporate that provides the direction and strategy that the organization expects all of its different offices to take. But each office should actually have their own crisis management plan, because they will need to deal with the crisis. Unfortunately, I’ve seen it where people have thought, “Oh, let me telephone the USA and I’ll get advice about this crisis that’s happening.” By the time somebody is woken up because of the time difference, people have managed to break through the walls, have come into the building, they’ve started ransacking. You know, they have to be localized. They have to be specific to what the organization is going to face.

Andy Davis: [00:26:09] I’ve worked with organizations where they might have had ten offices around the world, two or three individual countries. And we then build the crisis management plan specific for that location. There might be an overarching country one. Ultimately, the threats and risks and vulnerabilities that you face, in many cases, it will be the trigger for the crisis.

Andy Davis: [00:26:35] So, one example was, there was a crisis in Armenia a few years ago where the government was overthrown by the people. Clients and American businesses would have operations there and they wanted to make sure that things were safe. Well, what might be okay in the USA isn’t okay in them sort of scenarios, because the social dynamics are different, the violence indicators might be different. So, you’ve got to take it from that particular perspective. So, it’s a lot more work for organizations. But when you get it right, the benefit is financial for the organization.

Andy Davis: [00:27:25] Because, again, I talk about proactive prevention. You’re trying to prevent an incident in the first place, but then you want an effective response and a timely recovery. Planning and having that individual locations is far more easy to achieve than having it from London or New York or wherever, and trying to dictate direct from that location.

Jamie Gassmann: [00:27:56] So, what should be considered when you have employees who are traveling? So, when you have those permanent locations, maybe you’ve got employees that are traveling from the U.S. to maybe another country or maybe even just traveling within the United States as well. But, you know, if they’re traveling internationally or maybe they’re relocating, what are some of the things that often get missed that employers should make themselves aware of when they’re considering those relocation or traveling scenarios?

Andy Davis: [00:28:30] Yeah. Well, one of the first things that I always ask clients or businesses, “Can I have a look at your travel risk management policy?” And, normally, I get a blank face, or a pause, or, “We have this document which has nothing to do with travel risk management,” or it might be a travel authorization that you go through a travel agent and they’ll do things for you. But, really, an organization should have a travel risk management policy.

Andy Davis: [00:29:05] If they have wide and diverse locations around the world, some of which might be in Africa, Central Asia, or wherever, what I always advice is, “Look. It’s quite simple.” The U.S. State Department, British Foreign Office, and many of the governments actually categorize each country. It’s quite simple to have a spreadsheet and you have a country category down the side of each. If it’s green, then that might be Category 1 to 3, then it’s standard procedure. Here’s the procedures. If it’s a difficult environment, then these are the actions. If it’s a dangerous, hostile environment, then these are the actions.

Andy Davis: [00:29:48] So, having that governance, it prevents subjectivity. And what happens is, those who are frequent travelers – and I apologize if any of your listeners fall on this category – who’ve been there, seen it, done it. There are no risks. I know it all. And, unfortunately, they’re the sort of people who me and my team get called in to rescue, recover, or to help identify what’s gone wrong post-incident. If you’ve got that governance, the parameters are clearly defined and the organization has an expectation.

Andy Davis: [00:30:26] The flip side of that is that, the individual understands that the organization is meeting its duty of care. It’s taking care of me. If, for example, you go into an orange country, an amber country, and there are significant road traffic incidents, then you provide training or you provide a trained driver in that country, you’re managing that risk. Which means that you’re minimizing disruption, you’re maximizing operational effectiveness, and you’re keeping your staff safe and secure. And you do that through all aspects of travel and risk. And, actually, it’s very, very beneficial.

Andy Davis: [00:31:07] So, when people are looking overseas, look at the individuals, look at your operations. Individuals have a responsibility as well. You know, it’s no good going to a country where there’s malaria or yellow fever, and say, “It’s not my fault. Nobody injected me.” Well, sorry. There’s the travel advice. And, again, as part of the travel advice, it might be that you give a package. It might be that the risks are so great that you provide them with hostile environment training or difficult environment training so that they know and understand the sort of threats and risk vulnerabilities that happen, carjackings that may occur.

Andy Davis: [00:31:45] But, also, the softer side, which is food poisoning, which are malarial diseases and how they can impact you, which are a lack of medical facilities. And by the way, we’re now going to give you first aid training. So, that sort of thing, it’s really, really beneficial for organizations to consider when they take things forward.

Jamie Gassmann: [00:32:13] Great. So, you shared the comparison of proactively preventing versus reactively responding. Can you elaborate a little bit more on the difference and what our listeners should be considering when they’re looking at that crisis management or business continuity programs and plans? And what should they be keeping in mind, you know, from your perspective so that they’re more on the proactive end of it versus the reactive?

Andy Davis: [00:32:42] Yeah. So, proactive preventing, what you’re trying to do is identify – again, the words that you’re going to hear me continually use are threats, risk, et cetera, because security is there to manage and minimize the impact from the threats, risks, and vulnerabilities that exist. Proactive prevention is either individuals or organizations identifying the potential for harm, or the potential for loss, or potential for any other adverse aspect. If you can proactively identify it, then you can take steps to manage and mitigate it before you have to then deal with it.

Andy Davis: [00:33:32] Reactive response or responding means that the incident has happened. You haven’t seen it. You weren’t aware of it. You didn’t identify it. And, now, you’re having to respond to it. But, actually, your response might be survival. Because you might be in a hospital bed in a third world country, whether poor medical facilities, and you’ve got to wait ten days for an emergency flight to come in and get you because there isn’t another way, there isn’t the transport, for whatever reason.

Andy Davis: [00:34:05] But, actually, from the organizational point of view, if you have to react to an incident, one, there’s massive disruption. Two, its resource intensive. And, three, there is a massive cost implication. So, the more you can prevent to minimize and mitigate the risks before they actually happen, the greater it is for an organization. But, equally, the greater it is for me as an individual, because I can go about my life and I can enjoy the safaris or I can enjoy ancient temples because I’m proactively helping myself and the organization stay safe.

Jamie Gassmann: [00:34:48] And looking at all of the advice you shared over the show so far, does it matter by the size of the organization when they’re considering to implement a crisis management program or plan or how much of it that they implement? I know sometimes I hear – you kind of mentioned it – like, “We have this sheet of paper. This is what we go off of.” Does it matter the size of the organization or should all organizations, if they’ve got employees, be looking at that?

Andy Davis: [00:35:16] It should be risk-based. So, I always say to every organization, the primary documentation you have before you look at crisis management and everything like that, is risk management strategy and your risk assessment. Everything should be risk-based. Because if you, by default, implement and design a certain process, so if it’s an organization, you said, every single sub-office will create an emergency crisis management response plan. Somebody has to write that. Time is money. It impacts operations. And the effectiveness of what’s been written may not be relevant because it could be sheets of paper that gathered dust. And when it happens, nobody knows where them sheets of paper are.

Andy Davis: [00:36:06] So, it has to be pragmatic. It has to be based on the pragmatic risks or looking at the realistic risks that can impact an organization. There’s two aspects, the risk and the size of the organization. Because the size can impact the severity of a crisis and the disruption that it’s caused.

Andy Davis: [00:36:33] For example, in our office at the moment, there’s five people. Is there a need for us to have a crisis management plan or do we go by our risk management strategy? Actually, we got our risk management strategy and we’ve got emergency response plans. But the response plans are if there’s fire, it it’s this or this.

Andy Davis: [00:36:56] However, our staff travel overseas. And when they travel overseas, sometimes it’s in difficult or hostile environments. So, therefore, we almost write a separate plan and strategy for that activity while they’re in that location. When they come back, that’s great. We can forget about that and return back to normal. But what it is, it’s that continued preparedness that’s relevant, proportionate, cost effective. But then, ultimately, if it was needed, it can be implemented.

Jamie Gassmann: [00:37:32] So, one last question for you that’s a little bit personal in terms of your career, but is there something across your career journey that you are most proud of that you want to share with our listeners?

Andy Davis: [00:37:47] There’s actually many things and, obviously, I’ll keep it from the professional side. I think the most rewarding thing that I’ve ever done was during 2010 or 2011, the monsoon floods in Pakistan devastated, I think, at one point over a third of the land was underwater. Some of the regions whole towns have been swept away and were left with rubble. And some of these regions were in the border areas of Pakistan with Afghanistan. So, there was lots of difficulties in getting support and aid to them.

Andy Davis: [00:38:34] And, you know, one of the proudest moments of my career was being able to manage the operations that got the team and got the UK government’s aid into these areas. And we were able to distribute tents, water, people actually had somewhere to sleep. And, actually, a year later, was still living in the same tents. But given something that actually meant something to humanity, that was really important. And I’ve still got photos of little kids just with glee swimming in a puddle because they just received the first drink of fresh water or they just received a sweet candy bar that, “What’s that? I’ve never seen it before.”

Andy Davis: [00:39:27] So, by being able to do that very close to the border where there was the threat from the Taliban, where it was real operational security management, looking at dynamic risk management because it was still raining. We had to divert on some roads, and then getting to a point where we could stop the cars on the motorway. I always remember the head of the mission and I, we pulled over. We would wave goodbye to our police escort. We looked at each other and we just hugged each other. And that was just so rewarding because we knew that at that time we’ve done something that made a difference to hundreds of people.

Jamie Gassmann: [00:40:09] So powerful. I’m sure that’ll be a memory you’ll carry with you forever, just that reward of being able to help those people. Amazing. So, if somebody listening wanted to connect with you, Andy, how would they go about doing that?

Andy Davis: [00:40:22] So, I’ve been told that I’m a social media dinosaur. That’s why the members of my team actually do all my social media. Apart from, apart from, I’m very big on LinkedIn. I think when it first started, I went, “Oh, I love to go on this.” And I’ve stayed with LinkedIn. And I like it because, you know, you can communicate with some great discussions on there. My email address, I think, has been provided, as my work address, and telephone number. If ever anybody has any questions, any concerns, if ever anybody is worried about staff safety, what people around the world have found out, just give me a call.

Jamie Gassmann: [00:41:09] Wonderful. Well, it’s been so great to listen to your advice and your knowledge. And thank you so much for letting us celebrate you and have you on the show to share all that great information with our listeners. We appreciate you. And I’m sure that your organization and your employees do as well.

Andy Davis: [00:41:30] We also want to thank our show sponsor, R3 Continuum, for supporting the Workplace MVP podcast. And to our listeners, thank you for tuning in. If you’ve not already done so, make sure to subscribe so that you get our most recent episodes and other resources. You can also follow our show on LinkedIn, Facebook, and Twitter at Workplace MVP. If you are a Workplace MVP or know someone who is, we want to know. Email us at info@workplace-mvp.com. Thank you all for joining us and have a great rest of your day.

 

Tagged With: Andy Davis, Crisis Management, Jamie Gassmann, R3 Continuum, Risk Management, security, security consulting, Trident Manor Limited, workplace violence

Revisiting Skin Cancer

May 12, 2021 by John Ray

Skin Cancer
North Fulton Studio
Revisiting Skin Cancer
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Skin Cancer

Revisiting Skin Cancer (Episode 56, To Your Health with Dr. Jim Morrow)

As the summer months approach, Dr. Jim Morrow revisited the topic of skin cancer, including visible signs in bumps and moles which should prompt a checkup by dermatologist, the dangers of tanning beds and sunlamps, and much more. He also answered listener-submitted questions. “To Your Health” is brought to you by Morrow Family Medicine, which brings the care back to healthcare.

About Morrow Family Medicine, A Member of Village Medical

Morrow Family Medicine, a Member of Village Medical, is an award-winning, state-of-the-art family practice with offices in Cumming and Milton, Georgia. The practice combines healthcare information technology with old-fashioned care to provide the type of care that many are in search of today. Two physicians, three physician assistants, and two nurse practitioners are supported by a knowledgeable and friendly staff to make your visit to Morrow Family Medicine, A Member of Village Medical one that will remind you of the way healthcare should be.  At Morrow Family Medicine, a Member of Village Medical, we like to say we are “bringing the care back to healthcare!”  The practice has been named the “Best of Forsyth” in Family Medicine in all five years of the award, is a three-time consecutive winner of the “Best of North Atlanta” by readers of Appen Media, and the 2019 winner of “Best of Life” in North Fulton County.

Village Medical offers a comprehensive suite of primary care services including preventative care, treatment for illness and injury, and management of chronic conditions such as diabetes, congestive heart failure, chronic obstructive pulmonary disease (COPD), and kidney disease. Atlanta-area patients can learn more about the practice here.

Dr. Jim Morrow, Morrow Family Medicine, and Host of “To Your Health with Dr. Jim Morrow”

Covid-19 misconceptionsDr. Jim Morrow is the founder and CEO of Morrow Family Medicine. He has been a trailblazer and evangelist in the area of healthcare information technology, was named Physician IT Leader of the Year by HIMSS, a HIMSS Davies Award Winner, the Cumming-Forsyth Chamber of Commerce Steve Bloom Award Winner as Entrepreneur of the Year and he received a Phoenix Award as Community Leader of the Year from the Metro Atlanta Chamber of Commerce.  He is married to Peggie Morrow and together they founded the Forsyth BYOT Benefit, a charity in Forsyth County to support students in need of technology and devices. They have two Goldendoodles, a gaggle of grandchildren and enjoy life on and around Lake Lanier.

Facebook: https://www.facebook.com/MorrowFamMed/

LinkedIn: https://www.linkedin.com/company/7788088/admin/

Twitter: https://twitter.com/toyourhealthMD

The complete show archive of “To Your Health with Dr. Jim Morrow” addresses a wide range of health and wellness topics, and can be found at www.toyourhealthradio.com.

Dr. Morrow’s Show Notes

What is skin cancer?

  • Skin cancer is the most common form of cancer in the United States.
    • Almost all skin cancers are the result of too much exposure to ultraviolet light.
      • This is found in sunlight,
      • tanning booths,
      • and sunlamps.
      • Skin cancer is usually one of the most curable types of cancer.
    • Basal cell carcinoma and squamous cell carcinoma are two of the most common forms of skin cancer.
      • They are very curable.
      • These cancers occur in the basal and squamous cell layers at the top of the skin.
      • They are almost always slow-growing.
        • If found early, they are easy to treat and do not spread.
      • Melanoma is a less common
        • but aggressive form of skin cancer.
        • It occurs in skin cells that make a skin color pigment called melanin.
          • If it is not found early, it will likely spread to other tissues.
            • It can spread through the whole body and may cause death.
            • Only 2% of skin cancer cases are melanoma.
            • But it causes the most deaths from skin cancer.

Symptoms of skin cancer

  • The main symptom of skin cancer is a new or changing
    • bump,
    • growth,
    • lesion,
    • mole,
    • or rough patch of skin.
      • Not all skin cancers look alike.
    • A normal mole is solid tan, brown, dark brown, or flesh-colored.
      • Its edges are well defined.
      • It’s usually smaller than 1/4 inch in diameter.
      • It has a round or oval shape.
      • It is flat or dome-like.
    • The ABCDE rule can help you remember what to look for when you’re checking for moles.
      • If you notice any of these signs, talk to your doctor right away.
    • A for asymmetry – Mole is not symmetrical.
      • This means it’s not the same on both sides.
        • If it was folded in half, the two halves wouldn’t match.
      • B for border –
        • Edges of the mole are blurry or jagged.
      • C for color –
        • Changes in the color of a mole.
          • This could be darkening, loss of color, spreading color, or multiple colors.
        • D for diameter –
          • A mole more than ¼ inch in diameter.
        • E for evolving –
          • Mole looks different from others or is changing in shape, size, or color.
  • Other signs of cancer could include:
  • A mole that itches or bleeds.
  • A fast-growing mole.
  • A scaly or crusted growth on the skin.
  • A sore that won’t heal.
  • A patch of skin that has changed color.
  • Most skin cancers occur on parts of the body that are repeatedly exposed to the sun.
  • For men, these areas include the
    • head,
    • neck,
    • face,
    • tips of the ears,
    • hands,
    • forearms,
    • shoulders,
    • back,
    • and chests.
  • For women, they occur most commonly on the back and the lower legs.
  • Melanomas can be anywhere on your body.
  • In men, they are most often on the chest, stomach, or back. In women, they are most often on the lower legs.
  • Moles also can grow in hidden areas of your body.
  • This include between toes, on your scalp, or under a nail.
    • If you notice a mole that has changed,
      • or if you have a new mole that doesn’t look like your other moles, see your family doctor right away.

What causes skin cancer?

Most cases of skin cancer are caused by too much exposure to ultraviolet (UV) radiation.

This comes from the sun, tanning beds, and sunlamps.

  • There are 2 types of UV rays:
  • UVA rays (long-wave) –UVA rays penetrate clouds and glass.
    • They penetrate the skin more deeply and damage the basal layer of the skin.
  • UVB rays (short-wave) –
    • UVB rays damage the upper layers of the skin. They are the main cause of tanning and sunburn.
  • Researchers used to believe that only UVB rays led to cancer.
    • But studies have shown that both UVA and UVB damage the skin and can cause cancer.
  • A tan is the body’s attempt to protect itself from the sun’s harmful rays.
    • Even if you don’t burn, being in the sun too often for too long can lead to skin cancer.
  • Tanning booths are just as dangerous as long periods of sunlight.

 

  • Some people are more at risk of developing skin cancer.
    • Things that could increase your risk include:
  • Having fair skin, blonde or red hair, and light-colored eyes.
  • Long-term sun exposure, such as working outside.
  • A history of bad sunburns, especially as a child or teenager.
  • Using indoor tanning beds.
  • Having a weakened immune system, including having an organ transplant.

 

  • Melanoma can occur anywhere on your body.
    • This includes places that aren’t exposed to the sun.
    • So there could be other factors that can cause it.
    • Risk factors for developing melanoma include:
      • Someone in your family has had cancerous moles or a melanoma.
      • You have many moles larger than a pencil eraser.
      • You have more than 50 moles of any size.
      • You got a bad sunburn that caused blisters when you were a child.
      • Your skin usually burns but doesn’t tan.

How is skin cancer diagnosed?

  • The first step to diagnosing skin cancer is usually through regular self-examination.
    • Use a full-length mirror and a handheld mirror to check every inch of your skin.
  1. Learn where your birthmarks, moles, and blemishes are and what they usually look like.
    1. Check for anything new, such as a change in the
      1. size,
      2. texture,
      3. or color of a mole,
      4. or a sore that doesn’t heal.
    2. Look at the front and back of your body in the mirror.
      1. Raise your arms and look at your left and right sides.
    3. Bend your elbows and look carefully at your palms and forearms,
      1. including the undersides, and your upper arms.
    4. Check the back and front of your legs.
    5. Look between your buttocks and around your genital area.
    6. Sit and closely examine your feet,
      1. including the bottoms of your feet and the spaces between your toes.
    7. Look at your face, neck, and scalp.
      1. You may want to use a comb or a blow dryer to move hair so you can see better.
  • By checking yourself regularly, you are familiar with what’s normal for your skin.
    • If you find anything unusual, see your family doctor.
      • The earlier skin cancer is found, the better.
    • Your doctor will examine your skin.
      • He or she will look at the size, shape, color, and texture of any concerning areas.
      • If you have skin changes that might be skin cancer, your doctor will do a biopsy.
      • During a biopsy, a small piece of your skin is removed and sent to the lab for testing.
        • If skin cancer is diagnosed, you may undergo more tests to see if the cancer cells have spread.
        • These tests could include a CT scan, MRI, or lymph node biopsy. 

Can skin cancer be prevented or avoided?

  • The key to preventing skin cancer is to avoid being in the sun or using sunlamps.
    • If you’re going to be in the sun for any length of time,
      • follow safe-sun guidelines.
      • These are ways to protect your skin and reduce your risk of skin cancer.
      • For the best protection, follow all of these guidelines every time you’re outside.
  1. Avoid the sun.
    • Avoid being in the sun in the middle of the day, between 10 a.m. and 4 p.m.
    • The sun is the strongest during these hours.
    • That’s when the most damage to your skin occurs.
    • Sunburns and suntans are signs that your skin is damaged.
    • The more damage, the more likely you are to have complications.
    • These include early wrinkles, skin cancer, or other skin problems.
  2. Use sunscreen.
    • Use a broad-spectrum sunscreen with an SPF of at least 15.
      • Use it on cloudy days, too.
      • Check the expiration date.
      • Some ingredients break down over time.
      • Use plenty of sunscreen.
        • Rub it in well.
        • Apply sunscreen at least 15 minutes before you go into the sun.
        • Apply the sunscreen everywhere your skin is exposed.
          • This includes your ears, the back of your neck, and any bald areas on the top of the head.
          • Apply more sunscreen at least every 2 hours and after swimming, sweating, or toweling off.
  • Remember, you’re not completely safe just because you’re wearing sunscreen.
    • Sunscreen cannot give you 100% protection against the sun’s harmful UV radiation.
  1. Wear a wide-brimmed hat, protective clothing, and sunglasses.
    • If you have to be out in the sun, cover up your skin.
      • A wide-brimmed hat will help protect your face, neck, and ears.
      • A hat with a 6-inch brim all around is the best.
      • Baseball caps don’t protect the back of your neck or the tops of your ears.
    • Wear protective clothing, such as long-sleeved shirts and long pants made of tightly woven fabric.
      • If the clothes fit loosely, you will feel cooler.
      • Special sun-protective clothes are available from several companies.
    • Wear sunglasses to protect your eyes.
    • Sun exposure increases your risk of getting cataracts.
      • Choose sunglasses that protect the sides of your eyes and block both UVA and UVB rays.
    • Remember that you are exposed to the sun while driving, especially your hands and arms.
      • Clouds and water don’t protect you.
      • UV rays can reach swimmers at least 1 foot below the surface of the water,
        • and 60% to 80% of the sun’s rays go through clouds.
        • The sun’s rays also can reflect off water, snow, white sand, and concrete.
  1. Don’t try to get a tan.
    • Don’t use tanning beds or sunlamps.
      • They damage your skin just like natural sunlight does.
  1. Protect your kids.
    • Sunburns in childhood are the most damaging.
      • Children younger than 6 months of age should never be outside in direct sunshine.
      • Children 6 months of age or older should wear sunscreen every day.
      • Getting numerous bad sunburns as a child increases your risk of developing skin cancer later in life.
    • The American Academy of Family Physicians (AAFP) advises talking to children, teens, and young adults, who are 10 to 24 years of age, about the dangers of too much sun exposure.
      • Teach them how to protect themselves and reduce their risk of skin cancer.

Skin cancer treatment

  • Treatment for skin cancer depends on several factors.
    • These include the
      • type of cancer,
      • where it is located,
      • how big it is,
      • how far it has spread,
      • and your general health.
      • Most cases of nonmelanoma cancers can be taken care of with surgical removal of the mole or lesion.
      • Other options include freezing, medicated creams, or laser therapy.
    • Treatment for melanoma is more complex.
      • When caught early, the cancerous tissue can be removed with surgery.
        • If it has spread beyond the skin, treatments could include:
          • Radiation – High-energy rays like X-rays shrink or kill the cancerous cells.
          • Chemotherapy – Powerful medicines, in pill form or injected into the veins, shrink or kill the cancer.
          • Biological therapy – Uses substances produced by living organisms. These can be made in the body or in a lab. They are used to boost your immune system to help your body fight the cancer. Some may suppress your immune system. This means you could more easily get sick.
          • Targeted therapy – Uses medicines that are designed to target specific weak spots in cancer cells.

Living with skin cancer

  • Skin cancer is treatable, especially when caught early.
    • Cancerous tissue can be removed with a minor surgical procedure.
      • In many cases, that is all the treatment needed.
      • Future lesions may occur.
      • You will need to continue checking your skin.
      • Call your doctor if you see changes.
    • For more advanced cases, living with cancer during treatment can be stressful.
      • Each treatment can have different side effects on your body.
      • Take good care of yourself.
      • Eat a healthy diet, get plenty of sleep, and try to keep your energy up by staying active.
    • Even after your cancer goes into remission, you are at higher risk of cancer returning to your body.
      • You will need to get regular follow-up care and check-ups for years after your treatment.

 

www.familydoctor.org

Tagged With: ABCDE Rule, Dr. Jim Morrow, Forsyth BYOT, melanoma, Morrow Family Medicine, skin cancer, sunburn, To Your Health, Village Medical

The Art of Improv and Business – An Interview with Andrea Flack-Wetherald (Inspiring Women, Episode 32)

May 11, 2021 by John Ray

Andrea-Flack-Wetherald-Inspiring-Women-Album
Inspiring Women PodCast with Betty Collins
The Art of Improv and Business - An Interview with Andrea Flack-Wetherald (Inspiring Women, Episode 32)
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The Art of Improv and Business – An Interview with Andrea Flack-Wetherald (Inspiring Women, Episode 32)

Andrea Flack-Wetherald joined host Betty Collins to share her journey from corporate to comedy to mindful improv. She shared why she teaches curiosity over judgment, how she helps teams improve communications and their overall effectiveness, and much more. “Inspiring Women” is presented by Brady Ware & Company.

Betty’s Show Notes

“Improv, in one sense, is being present in this moment with curiosity instead of judgment and being empowered to know that I have the ability to build something different if I don’t like how it is right now.”

My guest, Andrea Flack-Wetherald, loves improv. She discovered it during a particularly acute season of personal and professional transition.

She also loves mindfulness practice. Combining the fun of improv with the quiet power of mindfulness is the work she does with her clients. Her company, &Beyond, helps elevate company teams to a new level of effective production.

Mindful improv, it sounds scary to a lot of people. In this episode, you’re going to learn the difference between habits and circumstances. And you’re really going to learn that this not just changing you but changing culture. And about the stories that we develop in our minds about people, or the company we work for, or the culture we live in.

And by the way, you’ve been improvising all your life. So this isn’t something new to learn, it’s just recognizing it’s a part of you.

This is THE podcast that advances women toward economic, social and political achievement. Hosted by Betty Collins, CPA, and Director at Brady Ware and Company. Betty also serves as the Committee Chair for Empowering Women, and Director of the Brady Ware Women Initiative. Each episode is presented by Brady Ware and Company, committed to empowering women to go their distance in the workplace and at home.

For more information, go to the Resources page at Brady Ware and Company.

Remember to follow this podcast on Apple Podcasts and Google Podcasts.  And forward our podcast along to other Inspiring Women in your life.

TRANSCRIPT

00:00:00] Betty Collins
Today, I’m going to go out on a limb, taking on a subject matter that I know really not a lot about, but I’m intrigued by it. The topic is mindful improv. I have an expert today who’s going to educate my audience, but they’re also going to- she’s going to educate me. So, we’ll see how this goes. We’ll see how improv we are. If you want different results in your business, though, maybe you need to do something different, and that would apply to any area of your life. So, taking a chance on a new approach, maybe that’s just what you need to do, or at least be open to it.

[00:00:39] Betty Collins
So, what attracts me to this guest is the different approach for a very common issue that we all have in business, and certainly in our society, which is conflict and division. And maybe we just need to navigate through these times we live, with a different method and approach. The overall goal when she goes in and helps businesses or places, even nonprofits, we’ll talk about that, is to help the leaders in that business navigate conflict effectively, and restore unity in the group, and ultimately achieve whatever their goal is together, and I say that in all caps, if you saw this on one of my social media accounts.

[00:01:26] Betty Collins
My guest is a professional woman with a lot of passion, who I know because of her dad. We went to the same college back in 1984, so it tells you how old I am, and probably how old she is. And he introduced us thinking we might be a good pair. I have great stories about Ron, but we’ll focus on improv instead. Andrea Flack-Wetherald holds a BSW from Bluffton University, and spent the early part of her career working on a research project, focused on addiction-related behavior.

[00:02:04] Betty Collins
Andrea gained training and performance experience as an improviser in Pittsburgh in New York City, before beginning to investigate that they overlap, maybe, between an improv ability to adapt to rapid change, and the scientific aspects of behavior. Again, I told you this was going to be a lot different. The evidence-based methods, though, studied by scientists in helping the professions, and the very practical skills improvisers use to build confidence, collaboration and effective communication in rapidly-changing environments.

[00:02:37] Betty Collins
The result is a unique, immersive learning experience that has been transforming, empowering leaders, HR personnel, and those cultural stakeholders for the past four years. It’s really what she’s built her company on. Outside of her corporate work, Andrea founded the Peace Building Conspirators, which is a diverse, multifaith, non-partisan, online community. Listen to that. Let’s say it again, a diverse, multifaith, non-partisan, online community that’s dedicated to the uses of mindful improv for healing relationships across the political divide, and building a peaceful, just beautiful future for our country.

[00:03:20] Betty Collins
That’s another whole podcast for another time, but what a great way to give back to your community, and to something that’s really needed. So, I have some questions, definitely, for you, but welcome today, Andrea. I know that you are in process of doing school at home, getting to your office, having all those things. So, before we get into the questions, just tell us a little about you.

[00:03:50] Andrea Flack-Wetherald
So, I’m Ron’s daughter, as you know noted. And it was interesting leaving the Canton Nazarene community when I moved here to Pittsburgh, because it was the first time that saying, “Ron’s last daughter,” didn’t really mean anything to people. So, I had to grow to this point with my own chance, so to speak. But in all seriousness, my husband and I have lived here in Pittsburgh for about 11 years. We met at a small Mennonite school in Western Ohio, and then came to the big city.

[00:04:32] Andrea Flack-Wetherald
That’s kind of a joke because Pittsburgh is not that huge of a city, but compared to the small Mennonite community where we lived, it’s ginormous. And yeah, we’ve just been building our lives together, figuring out what we’re going to do with our careers, and with our passions. And we were fortunate in 2019 to adopt our two children after a pretty long journey with foster care, that was really hard, but also very informative about really what mindful improv is to me.

[00:05:05] Andrea Flack-Wetherald
It really gave me an interesting opportunity to put some of these ideas about engaging vulnerable, delicate, high-stakes confrontation, really put that stuff to the test because there are few circumstances I’ve encountered that are as uncomfortable, and as delicate as the experience of being in family court, and the experience of navigating our children’s birth family, and wanting to really do a good job of honoring who these people are to them, while at the same time acknowledging some of the adult realities that they don’t understand.

[00:05:40] Andrea Flack-Wetherald
Anyhow, there’s a lot of perspectives that have fed into the work that I do. But I think it’s all connected, we’re all human people, and it’s been really fascinating. There were a few trainings or speaking engagements and things in some of those really tough chapters of our foster care experience, where I would be crying in my car and then have to pull it together, and go in, and do this work.

[00:06:05] Andrea Flack-Wetherald
I found that the more often that I was just real about that energy at the beginning, the more frequently people would be like, “You know what, we’re actually a foster family, too.” Or, “I grew up in foster care.” Behind the nametag, behind the job title, this person isn’t just the chief bean counter at XYZ company, they’re a human person. And these experiences are more shared than we realize.
Anyhow, that’s a lot of information to a short question, but I think it’s all [CROSSTALK]

[00:06:31] Betty Collins
That’s okay. It’s actually a great set to go to the questions, because this is personal for you, as well as this is what you do professionally. So, it all connects. So, I love your who-are-you? story. It went long, but okay. I’m good.

[00:06:50] Andrea Flack-Wetherald
The work that I’m teaching other people, it’s not just stuff that sounds good, it’s stuff that I have to use in my daily life. So, I swear by it because I see it work.

[00:07:00] Betty Collins
Well, how did you end up then? You were in corporate America, and you went to comedy. Let’s start there.

[00:07:07] Andrea Flack-Wetherald
A left turn not many people in my life saw coming. So, when I was working at the Behavioral Change, the research study that you mentioned when you were reading my bio, it was focused on smoking cessation, but certainly focused on a variety of aspects, of when someone is experiencing addiction and trying to make a behavior change. While I was working there, I had this idea for a tech startup. And so, I was, in the evenings, working on this idea with one of my coworkers, who also worked at the study. We’re pitching at Startup Weekend and doing all this, and we actually won.

[00:07:50] Andrea Flack-Wetherald
Part of our package that we won was a membership to the Pittsburgh Tech Council. They offered this free training that was called Improv for CEOs. And even though I was 23 and didn’t know what I was doing at all, I was technically the CEO of this idea, in any way that you can be the CEO of an idea. So, I got to go to this workshop, and I went- honestly, I don’t know what possessed me to go to this thing, other than I love to connect with people through laughter, and it seemed like it would be fun.

[00:08:21] Andrea Flack-Wetherald
A lot of my life was just burning the candle at both ends, and so, I think I just wanted a little break. So, I was prepared for it to be fun, I was not prepared for it to be so meaningful. And it was like, we got in there and it’s all about being in the moment, and listening beyond your comfort zone, and being sacrificial in the way you’d support your scene partners, even if you don’t totally understand their ideas yet. Even if you’re sure that they’re wrong or they misheard the audience suggestion. So, being brave enough to offer your own contributions, instead of just hanging out on the sidelines, watching other people do it.

[00:08:59] Andrea Flack-Wetherald
So, there’s all these skills that were happening in the moment, and I was watching these other CEOs. I called them real CEOs at the time, but I’ve listened to another [INAUDIBLE] -centered podcasts since then, to know I shouldn’t say that. You know I’m watching these grown, adult men be silly in front of each other, and watching the sweat, the sweat on their temples as they decide whether or not they were seriously going to let their guard down, and be vulnerable in that way in front of people in their professional network.

[00:09:31] Andrea Flack-Wetherald
And I just sat there thinking, “Oh, my God. This is way bigger than what anyone in this room maybe sees.” These skills will change these people’s lives. If they sign up for improv classes and they keep doing this for real, we are going to learn a whole new way for being professionals in America. And so, that’s how I got started. This idea planted in my brain, and I was like, “Doug, what we’re doing here, these are evidence-based.”

[00:10:01] Andrea Flack-Wetherald
We understand the benefits of mindfulness practice, for example. We understand from a social science perspective what’s happening in someone’s brain when they really try to become something different than what they’ve been before. We understand what is happening when they jump from one bucket to the next, in this then, theoretical model, which I don’t know how far down the rabbit hole we want to go on this interview.

[00:10:29] Betty Collins
But I think that you’ve explained- obviously, you were in corporate America, already using science, already very aware of science on behavior. And then you saw comedy people, and letting their guard down. But if you could wrap your- in one sentence. Wrap for me or say, “My mindful improv is-,” how would you break that into one sentence? Because we’ve got to give people insight, because it’s not common.

[00:11:04] Andrea Flack-Wetherald
So, mindful improv is being present in the current moment, and first of all, choosing curiosity instead of judgment, about whatever is happening around you. That’s the first part; choosing curiosity instead of judgment. That’s the mindfulness piece. The improv piece is very empowering, because that’s about the understanding that, this will be what I build it to be.

[00:11:32] Andrea Flack-Wetherald
I am creating this in this moment alongside somebody else. It’s not prescribed for me, we’re building it together. So, it’s, mindful improv in one sentence is, being present in this moment with curiosity instead of judgment, and being empowered to know that I have the ability to build something different if I don’t like how it is right now.

[00:11:55] Betty Collins
Got it. So, what I want you to do after this podcast is email that to me, because I want that somewhere on my wall. I love how that rolls. And that’s a great way to say it. It definitely gives my audience in me, “Okay, now, that all makes sense. Wow.” And at the same time, you’re going, “That’s a lot. That’s a lot to think on.” So, my podcast is to inspire women, and I have a lot who are business owners, or they’re women in business, or they just, for whatever reason, like listening to Betty Collins ramble, I don’t know. But how can we apply mindful improv to business? What’s the connection?

[00:12:40] Andrea Flack-Wetherald
So, there are lots and lots of connections, and there are some that are more superficial than others. I started out with the business application of sales, because when I worked in corporate, I was the director of marketing at a different company here in Pittsburgh. And I was getting sales calls all day long from people, and just thinking, I would feel so much less throat-punchy if any of these people had taken an improv class, and they were actually listening to me, instead of just reading from a script.

[00:13:12] Andrea Flack-Wetherald
It’s so irritating to feel like we are not having a human conversation right now. So, my first instinct was, let me teach sales to people, and help them have a normal human being connection, as they’re doing business development, basically. So, that was my first inclination, but as I started doing that, I realized, “Well, what I really care about so much more is empathetic leaders who care so much about culture, helping them build a culture that consistently is in alignment with their values.”

[00:13:47] Andrea Flack-Wetherald
Because as I started going into companies, what I realized is, even when people- when their employers, or whatever are telling you that there’s such a toxic culture, and whatever, what I’ve realized is that I go into the office, and on occasion, it’s been my job to have the hard conversation that others don’t want to have with a certain leader, or whatever. I’m expecting cloven hooves and a tail, based on what people have been saying. Then I get in there and realize it is not their intention for it to be this way. They’re more aware than they realize- than other people realize, is what I meant to say, ofthe cultural issues, and their role in it.

[00:14:27] Andrea Flack-Wetherald
More often than not, when you give someone an environment that’s safe to be real, and they don’t feel like they have to be defensive and whatever, they’ll be honest. Most people are not stupid. People tell me all the time, “So-and-so is a sociopath,” or, “They’re, whatever.” People love to tell me that everyone is a narcissist. And as a social worker, I’m like, “Okay, well, that’s a diagnosable personality disorder.” I don’t actually think that the majority of leaders, or the majority of managers are narcissists, or sociopaths, or whatever.

[00:15:00] Andrea Flack-Wetherald
Anyhow, the deepest application for me that I have chosen to use, because like I said, there are a lot of them, when it just comes to, “Help us be more creative in our quarterly planning meeting or whatever.” I used to do that type of thing. But now, what I really care about is, build a culture that consistently matches your values. And how we do that is by modeling that behavior, day in and day out, of being vulnerable, and in the way that you handle confrontation.

[00:15:31] Andrea Flack-Wetherald
Because culture is really determined- it’s not determined by the posters on your wall. It’s really determined by the moments when people are being vulnerable, and how you respond to that. So, vulnerable is, we’re brainstorming and I’m pitching an idea that’s bold. Instead of a safe vanilla idea, I’m pitching something that feels a little bit scary. How is that received? Don’t ask people for amazing ideas if they know they’re going to get laughed at, even a little bit. Those, we call them micro aggressions, that let people know, “Oh, really? Your vulnerability is not welcome here. Your dangerous idea, no, thanks.”

[00:16:10] Andrea Flack-Wetherald
How do you respond when people are advocating for themselves, when they’re saying, I need paternity leave, or whatever the case may be? I want this type of opportunity, I want a promotion, I want a raise. What is the infrastructure for you to consistently be who you intend to be, day in and day out? So, some of these things might sound really tactical, but the reality is, if it were so easy to just implement, have your HR person implement a checklist, everyone would have done it by now. The reality is that, in between the checklist is a lot of improv. I’ve never said it like that before, but I’m really glad I just did it, because I mean it.

[00:16:47] Betty Collins
I love that.

[00:16:47] Andrea Flack-Wetherald
In between those checklist components is improv, and it’s how you respond in your day-to-day communication with people, how you show up, what is people’s lived experience with you as a leader? And so much of that is about mindful improv; being in the moment, being present in the moment with curiosity instead of judgment, and giving yourself permission to build something different than what you thought you were building five minutes ago.

[00:17:15] Betty Collins
Well, I would tell you that you probably surprise a lot of your clients when you do get there, and you give that much openness and that much freedom, is what I hear. So, probably, there’s a little bit of, “Hey, this is terrifying,” right?

[00:17:34] Andrea Flack-Wetherald
Yeah.

[00:17:34] Betty Collins
So, most people would think of this as terrifying. Even my audience might well be hearing you, going, “This would be a scary thing, or never work in my office.”

[00:17:42] Andrea Flack-Wetherald
To do improv, yes.

[00:17:42] Betty Collins
So, what do you say to people who say, “This will never work in our office, and they would be way too intimidated and this is terrifying.” What would you say to them, simply to get them to consider it?

[00:17:58] Andrea Flack-Wetherald
Well, the first thing that I would say is, you’ve been an improviser your whole life. We’ve all been doing improv, improv isn’t scary. We are improvising right now. Nobody was given a playbook on how their life was going to go the day they were born. You’ve been improvising since your very first infantile desire to connect with another person; those first smiles, the first time you realized, when I do this, my parents laugh.

[00:18:25] Andrea Flack-Wetherald
You’ve been improvising your entire life, you couldn’t be more equipped to be a fantastic improviser. What’s scary is performance. That’s what’s scary; feeling put on the spot, and, “Oh, I better say something funny.” So, most of the time when people say they’re scared of improv, what they’re really scared of is performance. Because, as I’ve said, we’ve been improvising our whole lives.

[00:18:47] Andrea Flack-Wetherald
So, in order to make these workshops push people to the perfect point where they’re out of their comfort zone, which is critical; we have to be vulnerable, we have to be courageous, but we don’t need to be traumatized. And so, to toe that line, I’ve just removed the performance component. So, all of the activities that happen, happen in a way that is psychologically safe, as we say, in the world of social science, to make sure people feel like they can participate without being put on the spot.

[00:19:15] Betty Collins
And you’ve always intrigued me as I’ve watched you on LinkedIn, or seen this subject matter, and certainly for a CPA. And at the same time, this type of method, this type of mindset could really, I think, change your organization, change that culture, which then changes the organization. So, I just wanted my audience to know more about it. My last question for you, Andrea, is, what is the most important thing that you’ve learned as an improviser, now that you’ve done all your life, but actually been intentional about it as a company in a profession, that you see has helped leaders in the professional setting?

[00:19:56] Andrea Flack-Wetherald
It really is the curiosity over judgment piece. And sometimes, that’s difficult to hear, or sometimes, better said, sometimes it’s more receivable to say curiosity instead of certainty. Because I think people are like, “I’m not judgmental, I’m open-minded.” And everyone wants to talk about innovation. So, the reality is that, when you walk in, and you’re certain that you know what kind of person you’re dealing with. And so, it’s about the story that we’ve been telling ourselves.

[00:20:25] Andrea Flack-Wetherald
I think the most, what I’ve heard in the feedback, because, of course, I do evaluations every time. And so, what I’ve heard in the feedback is that, the most impactful component of this is the permission and the tools for changing the story you tell yourself, about your boss or your team, or, “I’m not going to start working on this project that I think we really need to be working on at this company, whatever it is, until I have such-and-such a person in place.” We got to get these problems ironed out.

[00:20:57] Andrea Flack-Wetherald
The story there, is, it’s not perfect yet. I don’t have the perfect team in place. I can very clearly see the ways that different people are imperfect, the way that Todd is ruining our culture, or whatever it is. There’s always this very clear story people have been telling themselves, and they’re so used to telling that story. And it’s like, “Listen, you might have evidence,” and they always do.

[00:21:21] Andrea Flack-Wetherald
They always are like, “Do you want to see the emails? I can prove it. You’re not going to believe what he said to me.” And I’m like, “I believe you. I’m not here to tell you that you’re a liar.” I’m here to say that we are all more than the worst thing about us. And if we wait forever, if we wait for perfect scene partners in order to make bold choices, in order to get started on being the kind of culture, the kind of team that we want to be, if we’re waiting for perfect circumstances, you’re going to wait forever, and you will never get started.”

[00:21:50] Andrea Flack-Wetherald
The other piece of advice that I always give people, that I think is pretty critical in this work, is that, habits don’t change as quickly as circumstances do. And really, all of the things that I teach people, I tell people in every training, I don’t talk about listening skills, I talk about listening hygiene because a skill is like driving a stick shift or playing the piano. After a while, you can phone it in; you don’t have to be present-minded with it.

[00:22:16] Andrea Flack-Wetherald
That’s not what listening is, that’s not what improv is, that’s not what communicating is. You need to be present in this moment, and it’s more like hygiene. You didn’t get to learn about showering in sixth grade or whenever you do your hygiene stuff, and be like, “Sweet, I’m clean now.” It takes proactive effort every day, or you’re going to stink. That won’t be because something’s wrong with you, it’ll be because your body is functioning as it should.

[00:22:40] Andrea Flack-Wetherald
And so, when we see people and they’re, “stinky”, for the purposes of this analogy, it’s really easy to get stuck proving to yourself, and proving to anyone who will listen to you, that they stink, that they have fallen off with their listening hygiene, their communication hygiene, instead of realizing, “Okay. Well, how can I encourage hygiene? Maybe I can provide soap, instead of deciding that this person isn’t worth my time, or that this is a critical problem.”

[00:22:40] Andrea Flack-Wetherald
Those habits that you make of deciding what kind of person you’re dealing with, and then getting married to that story, those habits don’t change as quickly as circumstances do. That person could leave your team tomorrow, and you will still be the kind of person, to use your own language, “That’s just decided, I’m going to commit to this narrative. I am going to be constantly stacking people up, and evaluating, and deciding who’s worth my time and investment, and who’s not.” Or, “I’m the kind of leader that is looking for problems instead of solutions.” Do you get what I’m saying?

[00:23:48] Betty Collins
Oh, I do.

[00:23:50] Andrea Flack-Wetherald
Those habits that you make in your brain, they don’t change as fast as circumstances do. I had a client who was stuck on this awful hamster wheel with this investor that they hated, and they had grown from- these numbers are not exactly- it was something like 15 employees to 70 employees in a year, which in startup world is just insane.

[00:24:08] Betty Collins
That was crazy.

[00:24:08] Andrea Flack-Wetherald
And so, that changes everything about your culture. So, I was working with the newly-hired HR person about, how can we address some of these culture issues? And when I was talking with their leaders, they were like, “Well, we can’t really do anything about this, because this investor, this investor, this investor.” And it’s like, “In six months this person might not be here, and you’re still building a culture where we’re pretty much addicted to worry, at this point.” Anyhow, so I didn’t mean to ramble, you can cut the last five minutes out of your time.

[00:24:38] Betty Collins
No, that’s perfectly fine. You fit in right with my podcast, it’s what I do. But I do want to wrap it up. First, I want to say thank you for coming today, in between virtual school, or kids home school, and your office, and all the stuff that is going on. And spending time with my audience is very appreciated. And again, I want you to leave them with that one sentence on what is mindful improv, because I love it, but I will never be able to say it back. So, to just give us that last tidbit.

[00:25:09] Andrea Flack-Wetherald
Absolutely. So, mindful improv is, first of all, being present in this moment with curiosity instead of judgment.

[00:25:09] Betty Collins
Got it.

[00:25:18] Andrea Flack-Wetherald
And second of all, being empowered to know that you are currently building whatever is going to come next, and you have the freedom to decide what will happen next. You’re building it with your scene partner, it’s not decided for you.

[00:25:32] Betty Collins
That’s perfect. Now, how could we find you? I know you’re probably on all kinds of social media platforms, and your contact information, but give us the place that just gets us to you. What’s your website?

[00:25:46] Andrea Flack-Wetherald
Andbeyondimprov.com is where you can go. If you’re interested in doing an improv workshop, that’s great. I do a lot of- well, in a pre- pandemic world, I loved speaking at events. When events are a thing again, I will be glad to speak at your event. I also do more individual coaching, that’s less of the workshop, improv game stuff, and more, really, down into the heart of leadership. But yeah, you can find all of that information at andbeyondimprov.com.

[00:26:19] Betty Collins
Well, today we learn. If you want different results, try a different approach. I think this has a lot to it, I think we just touched the surface of it today. And we will have all kinds of information about Andrea and her companies that you’ll be able to find on this podcast, so you can connect to her. And I’m Betty Collins, and I’m so glad you joined me today. Inspiring women, it’s what I do. And I leave you with this; being strong speaks of strength, but being courageous speaks to having a will to do more and overcome.

 

Betty Collins, CPA, Brady Ware & Company and Host of the “Inspiring Women” Podcast

Betty Collins is the Office Lead for Brady Ware’s Columbus office and a Shareholder in the firm. Betty joined Brady Ware & Company in 2012 through a merger with Nipps, Brown, Collins & Associates. She started her career in public accounting in 1988. Betty is co-leader of the Long Term Care service team, which helps providers of services to Individuals with Intellectual and Developmental Disabilities and nursing centers establish effective operational models that also maximize available funding. She consults with other small businesses, helping them prosper with advice on general operations management, cash flow optimization, and tax minimization strategies.

In addition, Betty serves on the Board of Directors for Brady Ware and Company. She leads Brady Ware’s Women’s Initiative, a program designed to empower female employees, allowing them to tap into unique resources and unleash their full potential.  Betty helps her colleagues create a work/life balance while inspiring them to set and reach personal and professional goals. The Women’s Initiative promotes women-to-women business relationships for clients and holds an annual conference that supports women business owners, women leaders, and other women who want to succeed. Betty actively participates in women-oriented conferences through speaking engagements and board activity.

Betty is a member of the National Association of Women Business Owners (NAWBO) and she is the President-elect for the Columbus Chapter. Brady Ware also partners with the Women’s Small Business Accelerator (WSBA), an organization designed to help female business owners develop and implement a strong business strategy through education and mentorship, and Betty participates in their mentor match program. She is passionate about WSBA because she believes in their acceleration program and matching women with the right advisors to help them achieve their business ownership goals. Betty supports the WSBA and NAWBO because these organizations deliver resources that help other women-owned and managed businesses thrive.

Betty is a graduate of Mount Vernon Nazarene College, a member of the American Institute of Certified Public Accountants, and a member of the Ohio Society of Certified Public Accountants. Betty is also the Board Chairwoman for the Gahanna Area Chamber of Commerce, and she serves on the Board of the Community Improvement Corporation of Gahanna as Treasurer.

“Inspiring Women” Podcast Series

This is THE podcast that advances women toward economic, social and political achievement. The show is hosted by Betty Collins, CPA; Betty is a Director at Brady Ware & Company. Betty also serves as the Committee Chair for Empowering Women, and Director of the Brady Ware Women Initiative. Each episode is presented by Brady Ware & Company, committed to empowering women to go their distance in the workplace and at home. For more information, go to the Resources page at Brady Ware & Company.

Remember to follow this podcast on Apple Podcasts and Google Podcasts. And forward our podcast along to other Inspiring Women in your life.

The complete “Inspiring Women” show archive can be found here.

Tagged With: Andrea Flack-Wetherald, Betty Collins, Brady Ware, Brady Ware & Company, curiosity, improv, The Art Of Improv And Business

Decision Vision Episode 114: Should I Let My Children Take Over the Business? – An Interview with David Ray and Matthew DiCicco of Eubel, Brady & Suttman

April 29, 2021 by John Ray

Eubel, Brady & Suttman
Decision Vision
Decision Vision Episode 114: Should I Let My Children Take Over the Business? - An Interview with David Ray and Matthew DiCicco of Eubel, Brady & Suttman
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Eubel, Brady & Suttman

Decision Vision Episode 114:  Should I Let My Children Take Over the Business? – An Interview with David Ray and Matthew DiCicco of Eubel, Brady & Suttman

Only one in nine businesses make it to the third generation of family ownership. David Ray and Matthew DiCicco of Eubel, Brady & Suttman joined Mike Blake to cover some of the financial and psychological issues of transferring a business to the next generation, and the factors which go into that decision. “Decision Vision” is presented by Brady Ware & Company.

Eubel, Brady & Suttman Investment and Wealth Management

Eubel Brady & Suttman was formed when three friends came together as business partners more than two and a half decades ago. From the very beginning, a high value has been placed on trust, friendships, caring for clients, long-term investment results and a single value-oriented investment philosophy focused on absolute rather than relative returns. EBS clients are business partners and often become friends. They strive to communicate accordingly – being as transparent as possible. For EBS, Investing in You is about taking the time to learn what is important to every client, those they care about and how the firm’s investment and wealth management processes might provide them peace of mind.

Company website

David Ray, Chief Operating Officer, Eubel, Brady & Suttman

Eubel, Brady & Suttman
David Ray, Chief Operating Officer, Eubel, Brady & Suttman
David is responsible for the day-to-day business operations for the firm. He is also a member of the Consulting Services Group where he works with individual clients and business owners. David has 38 years of corporate management experience. Prior to joining EBS in 2003, he worked in various financial and management capacities at The Berry Company and as Chief Financial Officer of AcuSport Corporation. David holds a B.S. degree in Accounting from Wright State University in Dayton, Ohio and an M.B.A. from the University of Dayton in Dayton, Ohio.

 

Matthew DiCicco, Senior Vice President of Consulting Services & General Counsel, Eubel, Brady & Suttman

Matthew DiCicco, Senior VP Wealth Management / General Counsel

Matt is responsible for developing long-term relationships with high net worth individuals and business owners, and serving as the firm’s general counsel. He takes a collaborative approach and applies the experience gained through his prior law practice to help clients address their unique circumstances. Prior to joining EBS in 2016, Matt practiced law in the private sector for more than 15 years. He holds a B.A. degree in Psychology from Gannon University in Erie, Pennsylvania and a J.D. from the University of Dayton in Dayton, Ohio.

 

Mike Blake, Brady Ware & Company

Mike Blake, Host of the “Decision Vision” podcast series

Michael Blake is the host of the “Decision Vision” podcast series and a Director of Brady Ware & Company. Mike specializes in the valuation of intellectual property-driven firms, such as software firms, aerospace firms, and professional services firms, most frequently in the capacity as a transaction advisor, helping clients obtain great outcomes from complex transaction opportunities. He is also a specialist in the appraisal of intellectual properties as stand-alone assets, such as software, trade secrets, and patents.

Mike has been a full-time business appraiser for 13 years with public accounting firms, boutique business appraisal firms, and an owner of his own firm. Prior to that, he spent 8 years in venture capital and investment banking, including transactions in the U.S., Israel, Russia, Ukraine, and Belarus.

Brady Ware & Company

Brady Ware & Company is a regional full-service accounting and advisory firm which helps businesses and entrepreneurs make visions a reality. Brady Ware services clients nationally from its offices in Alpharetta, GA; Columbus and Dayton, OH; and Richmond, IN. The firm is growth-minded, committed to the regions in which they operate, and most importantly, they make significant investments in their people and service offerings to meet the changing financial needs of those they are privileged to serve. The firm is dedicated to providing results that make a difference for its clients.

Decision Vision Podcast Series

“Decision Vision” is a podcast covering topics and issues facing small business owners and connecting them with solutions from leading experts. This series is presented by Brady Ware & Company. If you are a decision-maker for a small business, we’d love to hear from you. Contact us at decisionvision@bradyware.com and make sure to listen to every Thursday to the “Decision Vision” podcast.

Past episodes of “Decision Vision” can be found at decisionvisionpodcast.com. “Decision Vision” is produced and broadcast by the North Fulton studio of Business RadioX®.

Connect with Brady Ware & Company:

Website | LinkedIn | Facebook | Twitter | Instagram

TRANSCRIPT

Intro: [00:00:02] Welcome to Decision Vision, a podcast series focusing on critical business decisions. Brought to you by Brady Ware & Company. Brady Ware is a regional full service accounting and advisory firm that helps businesses and entrepreneurs make visions a reality.

Mike Blake: [00:00:21] Welcome to Decision Vision, a podcast giving you, the listener, clear vision to make great decisions. In each episode, we discuss the process of decision making on a different topic from the business owners’ or executives’ perspective. We aren’t necessarily telling you what to do, but we can put you in a position to make an informed decision on your own and understand when you might need help along the way.

Mike Blake: [00:00:41] My name is Mike Blake, and I’m your host for today’s program. I’m a director at Brady Ware & Company, a full service accounting firm based in Dayton, Ohio, with offices in Dayton; Columbus, Ohio; Richmond, Indiana; and Alpharetta, Georgia. Brady Ware is sponsoring this podcast, which is being recorded in Atlanta per social distancing protocols. If you would like to engage with me on social media and my Chart of the Day and other content, I’m on LinkedIn as myself, and @unblakeable on Facebook, Twitter, Clubhouse, and Instagram. If you like this podcast, please subscribe on your favorite podcast aggregator, and please consider leaving a review of the podcast as well.

Mike Blake: [00:01:15] So, today’s topic is, Should I let my children or family take over the business? And, you know, this is not a topic that people run into every day, but it is a topic that has a lot of depth to it. And most of us, if we’re not in a family business, we probably know somebody that is. And it might be a business that’s been in the family for one generation, it might be a business that’s been in the family for many generations. And, interestingly, on a side note, some of the businesses with the most longevity are insurance businesses, interestingly enough.

Mike Blake: [00:01:50] And I wonder if the fact that they have this actuarial model somehow enables them to manage risk over the long term, maybe, than other firms. But it is a fascinating topic. And I think given the way that our economy is shaping capital gains, tax changes, notwithstanding, that family businesses are going to become an increasingly important asset. You know, we live in a time of great uncertainty and there’s a lot of literature now coming out of both The Wall Street Journal and The Economist that, you know, for the time being, the notion of this risk-free rate of return of a five percent that most of us have grown up with counting on is really not in the cards.

Mike Blake: [00:02:37] People who are millennials or And Gen Xers may be fortunate to have a risk- free rate of return of two to three percent, frankly, and there are a lot of factors going into that. But I’m not going to discuss it in this particular program. But, you know, a family business is potentially a tremendous asset for wealth building, for legacy building, for taking care of one’s children or not. Warren Buffett’s been very clear, he’s not going to leave a whole lot of money to his children. Bill Gates is sort of the same way. But everybody approaches this differently.

Mike Blake: [00:03:16] And intergenerational businesses do sort of take on a life of their own. I have a few clients like that where I’ve helped them write their family business charter, the family charter, which is sort of like the constitution of how are you going to govern these things. And there are businesses that are multigenerational family businesses that are names that you may not have realized. Kikkoman, the soy sauce maker in Japan, is a business that traces back to a group of eight families that are still in ownership today, back in the 17th century. The Rothschilds date back to the 18th century back in Bavaria. Something closer to home, you know, the Fords are on their fourth generation. And the Mellon’s are in something like their sixth or seventh generation. So, you know, they are around and they may not be as visible, but they’re around.

Mike Blake: [00:04:09] So, I hope you’ll find this a very interesting topic, even if it doesn’t necessarily apply to your particular situation. Or maybe you’ll decide you want to make it a situation. If you’re just starting out with your business, maybe this will inspire you to create an asset that can be valuable to future generations to come.

Mike Blake: [00:04:28] And joining us today are David Ray and Matt DiCicco of Eubel Brady & Suttman. With over 40 years of corporate management experience, David has successfully held multiple positions within the C-Suite prior to joining EBS in 2003. Today, David is responsible for the day-to-day business operations of EBS. As a member of the Wealth Management Group, David works closely with high net worth individuals and brings the ability to assist clients with the preservation and growth of a closely held family business. David also brings a unique talent through his study of behavioral assessment and talent optimization. Using behavioral analysis, David helps business owners and clients define and develop an ideal state definition for their personal business and financial future.

Mike Blake: [00:05:12] Matt joined EBS in 2016 after practicing law in the private sector for over 15 years. Today, Matt applies his experience to serve high net worth individuals and business owner clients as a member of the Wealth Management Group of EBS. Whether a client has a family member going through divorce, a probate question, or an issue burdening their business, Matt is the legal resource to provide direction. Utilizing a proactive approach, Matt helps clients prepare for the positive and negative life issues that may impact their portfolio. Matt is also responsible for managing the legal risk within EBS’s private investments.

Mike Blake: [00:05:45] Eubel Brady & Suttman was formed when three friends came together as business partners more than two-and-a-half decades ago. From the very beginning, a high value has been placed on trust, friendships, caring for clients, long term investment results, and a single value oriented investment philosophy focused on absolute rather than relative returns. EBS’s clients are business partners and often become friends. They strive to communicate accordingly being as transparent as possible. For EBS investing in you is about taking the time to learn what is important to you, those you care about, and how the firm’s investment and wealth management processes might provide you peace of mind. David and Matt, welcome to the program.

Matthew DiCicco: [00:06:23] Thank you.

David Ray: [00:06:24] Thank you very much, Mike.

Mike Blake: [00:06:26] So, I read a statistic that indicates that something on the order of eight out of ten family businesses have no succession plan whatsoever. Do you think that’s an accurate statistic? And if so, why do you think that number is so high? And this seems high to me.

David Ray: [00:06:46] Mike, I think, one of the challenges we’ve got with answering that question is, succession, if you say you have a succession plan, I think means a lot of different things to different people. And in our experience, we would view succession plan and having one in place as having a number of elements. It would include, for example, the management succession, the depth of your bench. It would include estate and tax strategies. It would include how are you going to work with families, something you alluded to in your opening comments, kind of what is the philosophy of the family around the business, and the role of active shareholders as well as those that aren’t involved in the business.

David Ray: [00:07:33] And then, ultimately, what’s the vision for the company down the road, whether it be sold or transferred or whatever that might be. So, it’s a pretty all encompassing definition in terms of the way we look at it. And, frankly, it’s not something as a to-do item. We look at it as kind of an ongoing item that’s key in governing the business correctly.

Matthew DiCicco: [00:07:58] And, Mike, I might add to that and say, when you referenced no succession plan, I think that that implies that they have no plan at all in place. I think that most business owners have some idea of what they want to do with the business some day, some conceptual idea. Now, that conceptual idea may very well change as they become educated about their options and consequences of the different strategies they wish to employ. But I think that that statistic is high. I think that most people do have some conceptual idea of what they want to do with the business.

Mike Blake: [00:08:32] So, I want to share an observation with you, you know, it seemed to me that back in the first decade of this century, I think there are a lot of predictions that somewhere around 2010, 2011, that a lot of family businesses were going to turn over. That people simply were going to have to sell their businesses. And I think investment bankers, in particular, were kind of licking their chops saying, “Oh, boy. We’re going to have the best years ever selling all of these family businesses.” And, you know, I’m not sure that that’s necessarily happened. I think that baby boomers are hanging in their businesses longer than a lot of people would have predicted. Do you agree? Do you have a similar observation? And if so, what do you think is driving that?

David Ray: [00:09:20] I would say that that’s probably correct. We were exposed in some previous presentations to a number of over 15 million private businesses and about two-thirds of those are controlled by baby boomers, Michael. And I think, frankly, one of the things that we’ve seen with many of our business owner clients is, frankly, they’d like to be farther along than they are.

David Ray: [00:09:48] However, in many cases, for you to take on some of these succession issues related, for example, to developing your management team and your bench strength, it is the equivalent of adding a part time job. And most of the business owners I know are operating the business day-to-day, frankly, are working way more than 40 hours anyway. And so, when you look at the possibility of adding on to a part time job, that’s just something that’s not practical for them to do both. I think that’s one big issue.

David Ray: [00:10:20] And I think the other one is that, people, in some cases, get so much out of running the business and are so excited about it. That’s one of those things that’s easy to procrastinate, until there’s some kind of event where you really have to act. And we see that in many cases where you have fewer options, in fact, because of the whole situation or whatever it might be becomes a reality.

Matthew DiCicco: [00:10:47] Yeah. I may speak more to really what’s driving this. And, you know, one thing I would say is, medical advancements or living longer or healthier, valuations are high right now, so, frankly, it limits the buyer pool. And then, you know, when things are good, when you’re feeling good – pre-COVID – the business is throwing off cash, valuations in the market – I think you referred to, you know, a two to three percent risk-free rate of return – when you get a whole bunch of money for your business, now, you have to figure out what you’re going to do with that money. And there’s not a lot of good options.

Matthew DiCicco: [00:11:26] So, when you’re doing good and you’re feeling good and your business is throwing off cash, it tends to lead to procrastination. And then, you can look at all the reasons why people procrastinate in the formulation of a formal strategic plan and the implementation of a formal strategic plan. And there’s lots of reasons, right? You know, one of those is tough decisions have to be made. You’re making decisions about your baby. For some people, their lifetime of work and achievement that they almost view as being a reflection of themselves, a piece of themselves. And, you know, when you have family members involved in the business, it requires tough decisions to be made with regard to those family members.

Matthew DiCicco: [00:12:11] And then, finally, there’s finality. When you make that decision, you formulate that formal plan, you begin to implement that plan, and changes start to be made. That is a real life changing moment for some people.

Matthew DiCicco: [00:12:27] So, Mike, one of the things that the David and I work together on is utilizing what — and then that succession blueprint. We’re helping business owners proactively define what a successful transition would look like for them. And in doing that, we’ll provide insight into their own behavior and the consequences of their behavior can have on planning the transition. As well as just identifying priorities, identifying the marketability of the business, what can make it more or less valuable. As well as providing some different ranges of valuations on a roughly right type of basis.

Matthew DiCicco: [00:13:08] And helping them using one of our proprietary models identify what that retirement is going to look like and what this hypothetical pot of money is going to do for them based upon their own anticipated needs. And sometimes just providing a lot of education and peace of mind can help them get over that procrastination stumbling block and start making decisions whereby they can transfer to the next generation.

Mike Blake: [00:13:36] So, I think I’m going to want to come back to that succession blueprint. But before I do, you said something at the outset of that answer that I think I’m going to make up a new word, just subtle smart. And because of that, I want to come back because I think it’s so important and it’s easy to miss. And that is that, when you sell a business, you suddenly become an investor, especially if most of your investable assets have been locked into the business. And I think something that gets missed – and I advise my clients on too – is, when you sell your business, ostensibly, you have this big pile of cash. You now need to do something with or should do something with. And is it going to generate as high a return on a risk adjusted basis as what you are already doing?

Mike Blake: [00:14:24] And trying to map that puzzle is not as easy as it sounds. And on this I’d love you to comment, a market like what we have today, I think is actually a double edged sword. Because on one hand that may allow you to sell your business for an attractive valuation. But on the other hand, when you have a market that might be at the top – and I’m not going to I’m not going to offer hard or fast comment. I’m not a RIAA. I’m unlicensed – but if you are at a high point in the market, what kind of returns are you going to get at that particular point in time? It’s just how high can these things go in the short term?

Mike Blake: [00:15:06] And, you know, that’s a subtle question that you have to think about. And maybe that may lend to a decision to keep the business in the family simply because of a market timing issue. Every CFA in the world is just about to point a gun at my head. I’m not advocating market timing. But if you have a market environment where returns are hard to come by, I do think it’s only prudent to look at that environment when you sell your business into it. I took much more time asking that question than I should have, but I love you to react to it.

David Ray: [00:15:45] So, it’s funny, because Ronny, one of our founding partners, talks about this issue a lot with business owners and with us internally. And you’re exactly right, Michael, and I’ll use an example. I think I’ll use an example, if you had bought Cisco Systems and you really liked the company in 1999. And 20 years from then, you plan to retire. Actually, when you liquidated that 20 years later, you would have had a pretty substantial double digit loss. And it’s because Cisco sold at a very high price.

David Ray: [00:16:21] And one of the things that generally is the case is, private markets and valuations you get in sales in the privates tend to follow the public markets. And, therefore, to your point, if valuations are high and you’re getting a good number on a sale to have a private business, it’s very important that you go in with both eyes wide open from a preservation of capital standpoint. Because the last thing you really want to have somebody do is to go through and to work their tail off and then, all of a sudden, reinvest and have losses that are significant. So, I think that’s something as we work with clients, we really try to manage expectations when prices are very high in terms of that reinvestment strategy.

Matthew DiCicco: [00:17:06] Yeah. And what I would say in addition to that is, we work very hard to minimize the risk of a permanent loss of capital. So, you liquidated your business for a good number. We’re going to employ several different strategies to try to minimize any risk of you throwing it into an investment now at a high number that may ultimately come down. It may not recover by the time you’re ready to use this asset. So, that could be a whole another podcast on the different strategies [inaudible], but we do employ them.

Mike Blake: [00:17:37] So, a concern I hear – and you touched on a little bit, but I’d love you to expand upon it – frequently in transferring a business within the family is the risk of creating family strife. And for good or ill, I make a lot of money on adjudicating, in effect, or refereeing those family strife kind of issues. And I’m curious, is that a consideration that you see frequently? Is that a realistic fear? And if so, what are some tips you can provide to manage it or even assess if that family strife even is manageable?

David Ray: [00:18:12] Well, to answer your question, we see it a lot particularly in situations where you have some family members who are active in the business, may have a managerial role, but may have an employee role, whatever it might be. And then, you also have other folks who live off the dividends, let’s say, of the cash flow of the business. And particularly at times when the owners and operators of the business may be looking at long term issues, and that may, for example, behoove the business to defer dividends, for example, that’s going to create some strife. But there’s also personality related issues that we see that create strife. There’s extreme examples that we’ve seen where a judge had to even intervene. And for board meetings have representation for kind of a divided family here in a business not too far from us. So, this is a huge issue.

David Ray: [00:19:10] But I think the one lesson that we see and we think is really important is, yes, there’s going to be strife. But if you don’t deal with that strife proactively, the strife down the road can be much more painful. And so, one of the things that we try to do is to kind of work with folks, give them behavioral insights on things that may help them understand why someone may be looking at the same situation differently than they do. And try to, in some cases, even encourage conversations and have kind of whiteboard sessions to really get to the bottom of these issues so that there can be a continuity in terms of how these things are addressed.

Matthew DiCicco: [00:19:54] And I think David and I could both spat off a bunch of examples. As, Mike, I’m sure you could as well, of the various causes for family strife. There’s lots of different things that that can cause it. But, you know, frankly, in terms of managing it, some of the more effective things that I’ve seen have just been where you have a strong family member, business owner-member, who’s willing to set expectations of the next generation early on.

Matthew DiCicco: [00:20:21] And then, secondly, have the confidence and the courage to put the right person in the right seat. And that’s not always the easiest thing to do. But, you know, frankly, managing and promoting your kids as you would any other employee, having defined job descriptions and duties, having performance reviews and those types of things, I think, can be helpful.

Matthew DiCicco: [00:20:42] But then, also, actually one unique thing that David and I have seen is a family business, multigenerational, where all of the kids in the next generation were required to complete college, and work outside of the family business for a period of years before they were even eligible to work in the family business. And by that point, some of the folks decided, “I’m not that interested anymore. I found what I like over here.” And for the ones that did come back, they now have real world perspective. They’ve had to work for somebody. They’ve had to answer to somebody that’s not mom or dad, or grandma, grandpa, or whoever else is there.

Matthew DiCicco: [00:21:19] You know, I can tell you, I think it’s exceptionally valuable. And that I have some investments and businesses of my own and I’ve fired my own son. And, you know, it’s a tough thing to do, but sometimes it’s the right thing to do and it certainly provides an education.

Mike Blake: [00:21:37] Well, you know, you talked about a future podcast topic, firing your own son, that’s about as real and raw as it gets.

David Ray: [00:21:45] Mike, my first business – as a side – I fired the guy who became my best man later in my wedding. So, yeah, we’ve got a whole topic opportunity there.

Mike Blake: [00:21:56] Well, boy. We’ll have you back. So, to me – and this is a an uneducated view – it seems like keeping the business seems like almost kind of a natural thing to do. It seems, at least on the surface, you don’t have to go find a buyer, for example. You know, at some point, you let somebody take over the family business. We’ve talked about the complexities in doing that. But at a very high level, that just sort of seems like the path of least resistance. In your experience, do you think that more business owners than not actually take that path? Or do more of them tend to gravitate towards some sort of external exit?

David Ray: [00:22:36] The statistics would show – and we’ve seen a couple of independent studies on this, and I’ll quickly reference one – that you take nine businesses, four tend to vanish before they get through a second generation, two are sold, three get to the second generation, but only one of those get to a third generation. So, the statistics would suggest that it’s a tough road. And I think Matt kind of alluded to this previously, but I think the more professional the management approach is, probably, the greater chance that you have to pass the business through generations in an orderly manner and continue to grow the business in value.

David Ray: [00:23:17] And, you know, we use EOS as a governance management system at our company, you know, there’s a bunch of successful ones. But in our experience and in doing some of these companies, the disciplines that they have in place, which you can pick up on pretty quick just kind of spending time with managers or touring facilities, they’re kind of the key to the ability to keep things thriving.

Matthew DiCicco: [00:23:47] Yeah. I would add that, you know, I think a lot of it depends on the type of business and then also what’s important to the owner and to the family. You know, is this a business that started as a family business, like a family restaurant or a family nursery or something like that? And other people, frankly, they are just serial entrepreneurs, right? They can’t wait to stand up the next idea, and grow it, and sell it, and amass generational wealth by building and selling companies over the course of their career. So, I mean, I would say that it’s a little bit specific.

Mike Blake: [00:24:22] So, you know, that phenomenon you just brought up segues, I think, nicely into a question. Is that, there’s a phenomenon out there called shirtsleeves to shirtsleeves. And the the notion there is that, if wealth is built in one generation, usually around a family business, that it’s typically gone by the third generation. And that might almost seem to argue against trying to keep the business in the family, because, statistically speaking, the subsequent generation just may not be equipped either emotionally, skill set, or otherwise to take on that responsibility. Would you agree with that? I mean, it sounds like at least the statistics bear that out. If only one in nine of those companies ever make it to the third generation or less than that. But what do you think about that?

David Ray: [00:25:13] You know, I think it goes back to Matt’s point, I think it is kind of facts and circumstances. I could cite an example where the first company I was in made it very successfully to the third generation. There was a sale that the third generation key person stayed on. But, frankly, chose of his own accord to leave, frankly, because of some differences of opinion and he wasn’t used to reporting to somebody. I think that’s a key part of it.

David Ray: [00:25:42] But it depends probably, Michael, more than anything else about how valuable that business is. Because you’ve got a really valuable business that is being run effectively by the family, then it’s easy to keep going. But if you can start to see the wheels slow down, the other family members who are owners, and there’s just not the level of professional management that needs to kind of take to the next generation. If you don’t do something, like trying to sell, for example, or at least take some money out, then all you’re doing is seeing that golden goose kind of a road.

Matthew DiCicco: [00:26:18] Yeah. And I’ll really be interested to see how that statistic may change with the advent of the technological advances that we have of late. Because I can think of several examples where there is a multigenerational family business that everybody has done very well. And then, you have the younger generation come in and utilize this thing called the Internet and they explode it. And, you know, it wouldn’t surprise me if you see a lot more of the younger generations coming in and taking a good, strong family business, and scaling it through technology.

Mike Blake: [00:26:53] That is a fascinating and a very compelling statement, and I haven’t given any thought to that. But, I mean, it makes sense to me – it’s also hard to put this into words. The fact of the matter is that we’re all surrounded by technology, right? Many of us maybe more than we want to. And it’s not like growing up around a car company or a candy company where you don’t just build cars or make candy over the course of your normal life, but you certainly interact with technology over the course of your normal life. Right? And that could provide sort of an environment for companies in that industry, at least, or families whose companies are in that industry to sort of have a head start in terms of the mentality about technology and how it changes. And don’t get too comfortable in so many of the other rules that make technology businesses different.

David Ray: [00:27:53] And I think to Matt’s point, if you look at some of these companies that have had in the past but have basically been forced into embracing e-commerce, and if they’ve got the right firepower behind them, they, in some cases, are experiencing very explosive growth on that segment of their business.

Mike Blake: [00:28:18] So, you know, not everybody is built to run a business necessarily. Have you encountered scenarios in which a business, maybe an owner really wanted to pass their business on to children or at least a family member. But to your mind, they weren’t really qualified. And maybe the children themselves said, “I don’t want to do this. I’ll run this into the ground. Just sell it.” What’s your advice in those circumstances? Do you just sort of then ride that out? Or do you try to be proactive in trying to get family members interested and skilled to run the business? What, in your mind, is best practices in that kind of scenario?

David Ray: [00:29:04] Well, on this behavioral side that you touched on, that’s something that we’re fascinated by and have learned a lot from. And I learned a lot from a guy named Michael Bole, who we still use, frankly, to talk to some of our business owner clients about this very issue, Michael. And I will tell you that, often without someone knowing it, they may take that next generation and kind of force them into a role that, frankly, does not give them satisfaction. They may have the confidence to do it. But, frankly, over time, they don’t get much satisfaction out of it.

David Ray: [00:29:46] And that can be something that leads to an erosion of value of business. Not to speak of, you might be contributing to that child not having as happy a life as they deserve and should have. And we’ve seen that. For example, if you get a really extroverted individual who ran the business, was great at creating relationships, and drove sales through that relationship building. And all of a sudden, you’ve got somebody that comes along that’s much more operational oriented and you try to put them in that role. We’ve seen that kind of scenario. And it’s important to kind of recognize that not just is the competence there and the desire, but is there a fit from the standpoint of a behavioral match on success for that type of job?

Matthew DiCicco: [00:30:34] Yeah. And that’s part of that succession blueprint. Some of the tools that we can offer to assess multiple factors, such as the aptitude, the competence, desire, and interest. And there’s more to the decision of finding the right person for the right seat than just who you were born to, right? So, I mean, if you’re really looking for the overall right person to move the business forward, sometimes that’s going to result in decisions that, you know, might not be the best for the family, but it’s best for business versus the opposite.

David Ray: [00:31:12] And, Mike, obviously, I think maybe one of the trickiest combinations is that, you’ve got a child who really desires to be a part of the business and take it over. But, frankly, just the aptitude or the ability to embrace what’s necessary just isn’t there. And that can create for some significant family challenges that are very apparent to the employees. Probably the employee knows better than anybody that that kid is capable of running the business.

Matthew DiCicco: [00:31:43] Yeah. And that child may have a role. It may not be in the role of –

David Ray: [00:31:47] A leader.

Matthew DiCicco: [00:31:48] Right. Exactly.

Mike Blake: [00:31:50] And at least not right away, right? I mean, the beauty of a family business, I do think the time horizons are expanded. And I think, in fact, there’s data out there that suggests that family businesses tend to outperform their non-family counterparts. I think one of the things that drives that is the fact that they tend not to make snap decisions. They tend to really kind of take their time. And, frankly, they have a longer investment time horizon, too, because they’re generally not wired to a quarter to quarter basis.

Mike Blake: [00:32:22] So, in that scenario that you described with a child that would like to take over the business, in a family scenario, I imagine that means the conversation isn’t necessarily know, but just simply not yet. Whereas, in a more “professionalized environment,” for lack of a better term, it’s more like up and out. You’re not going to give me the opportunity that I’m out.

David Ray: [00:32:44] Yes.

Mike Blake: [00:32:46] And so, I want to switch gears here. I want to talk a little bit about valuation, because that’s near and dear to my heart. And I think one of the trickiest things about a family business and one of the drivers of the decision, of course, is, what is the value of the business and what is its value to a third party buyer versus the value to the business.

Mike Blake: [00:33:16] And an observation I hear frequently, particularly from investment bankers and private equity folks is, “I couldn’t sell that business” or “I couldn’t buy that business because the seller was simply irrational.” And I kind of wonder about that because I wonder if maybe they’re irrational because the seller isn’t a private equity group. They’re not an investment banker. But I kind of wonder if sometimes the business can just simply be worth more to the current owner than it is to anybody else. And that doesn’t make anybody’s fault. That’s just kind of how the numbers kind of work and how the values kind of work. What do you think about that? Am I crazy? Do I have three heads for saying that? Or do you think there’s a grain of truth in that notion?

David Ray: [00:34:04] I think that I would tend to agree with you. And particularly, if you don’t just measure in purely an economic sense, there’s a lot of things we’ve seen that are run through the business that enhance the quality of life that by themselves can make the business more valuable to that owner. That is a significant issue that we see that can really enhance lifestyle that you would lose if you sold the business. So, I think you’re exactly right on that one.

David Ray: [00:34:43] In fact, Matt and I were talking about this in preparation. And I was telling him, all the folks I’ve sat down with that have never sold their business, I’ve only seen one that really had some internal resources that had their arms around what the business was really worth to a sophisticated buyer. And so, there really is two different notions about what a business is worth. And I think it’s really hard to keep it purely economic because of legacy issues, and lifestyle, and other things that that business owner enjoys along with the economics.

Matthew DiCicco: [00:35:21] Yeah. And, you know, we typically come across situations like that. Oftentimes, it has been brought about by locker room talk or golf course talk or cocktail party talk where, you know, they hear so-and-so got a certain EBITDA multiple for their business or, you know, Sally’s Machine Shop sold for, you know, whatever down the street. And so, therefore, my business must be worth at least that. And those situations really require education, Mike.

Matthew DiCicco: [00:35:52] And that’s where this business marketability element of that succession blueprint comes in, where, you know, we look at the different factors that impact multiples and valuation such as the type of the business, the health of the business. You know, they have a ton of revenue, but it’s concentrated in one or two customers or they don’t have recurring revenue. Every single dollar is a unique customer in a single transaction. They don’t have a moat. They don’t have any real competitive advantage. They don’t have a stable management team. I mean, you can think of all the different reasons that impact valuation.

Matthew DiCicco: [00:36:29] And sometimes helping them just understand what is impacting the valuation, but more importantly, here are some steps we can take on a going forward basis to improve valuation and improve marketability. And here’s a due diligence checklist. And this is what your prospective buyer is going to be asking of you. So, rather than try to do all this in, you know, 30 days, when you get the request for information, why don’t we change some policies and procedures on a going forward basis to start compiling that data and then you’re ready to go. You have like a very organized well run machine when you’re ready to sell. And that also improves valuation.

David Ray: [00:37:09] And, Michael, related to that, one of the tools we’ve used with business owners that we’ve worked with is to basically go through a quick assessment based on eight factors that we think drive business value through the eyes of sophisticated buyers. And try to get them to critically and independently think about where they are on those eight factors. And then, we often take some of that information and use this provider model we’ve developed for business owners that simulates liquidation at different valuations. And then, your ability to kind of sustain a lifestyle, all of that. But it really is.

David Ray: [00:37:47] Things like culture are very important in, for example, assessing value, depending on the buyer, of course. But things like that – obviously Matt alluded to this – if you got a subscription type business where the cash flows are really predictable, you’ve already got a foot up on a lot of folks.

Mike Blake: [00:38:07] But when we think about transferring a business, the word that comes to mind is selling the business. But it occurs to me that there’s more than one way to kind of skin that cat, right? You don’t necessarily have to. Or are there other ways to effectuate a transfer of a business to family members other than simply selling it to them? And if so, what are the most common ones that you see?

Matthew DiCicco: [00:38:32] Yeah. And there are several estate planning type tools that can be implemented. And right now, frankly, you’re seeing somewhat of a push in this area because of the current estate tax and estate and gift tax exemption for 2021, so 11.7 million per person and 23.4 for a husband and wife. You know, you can take advantage of that. Now, that all is expected to sunset with the Tax Cut Jobs Act on December 31 of 2025, and there’s several different plans that are out there right now. The Biden Plan, you know, I expect it’ll probably be somewhat of a reversion back to 2009 rates to three-and-a-half million for the estate tax, maybe a million for the gift tax.

Matthew DiCicco: [00:39:19] But, you know, so there are estate planning tools that you can use and there are several. Most of which, you know, I would recommend you talk to your legal advisor or to Brady Ware, or your tax advisor. But things like the Grantor Retained Annuity Trusts and the Grantor Retained Unitrust, the GRAT and the GRUT, both allow you to create an irrevocable trust. And put those business assets in there for a defined period of time and transfer to another generation. Intentionally Defective Grantor Trust, where the guarantor business owners pay taxes to allow the trust assets to appreciate. So, there are several different estate planning tools that can be used. That could be another topic in and of itself.

Matthew DiCicco: [00:40:10] But another thing that I’ve seen used quite frequently is creating and gifting non-voting shares of stock, voting and non-voting shares. And that’s also sometimes a way to manage those family dynamics that come up where you can have one family member of the next generation that’s really been active in the business. But you have several family members that work in the business and take income from the business and rely upon it. And so, you can create family voting and non-voting shares or membership units. And the benefit of that, when you’re transferring it from the parent-donor down to the kid, the parent-donor can retain the voting shares, the kids can get the non-voting shares, and then the gifts can be discounted for lack of marketability, lack of control, discounts, other things to try to get under those as gift exemption should they decline.

David Ray: [00:41:10] And, Mike, the one thing I’d add to that is that, one of the challenges we’re seeing in this environment is, with some of the multiples that are being paid by private equity with the amount of money they have sitting on the sidelines, that if there’s a material number of shares that need to be transferred with a single owner, that owner is probably going to have to be somewhat altruistic in order to be able to transfer rather than to sell outright to somebody. And so, that’s kind of created a challenge for some businesses in this high valuation environment.

David Ray: [00:41:46] The other thing we’ve seen, you have to have a certain size for this to make sense because there’s a lot of administrative costs associated with it. But we’re seeing more ESOP transactions, frankly, with some of the folks that we deal with. And we know a couple of them really well that are in the throes of an ESOP transaction. That’s another alternative in this area.

Matthew DiCicco: [00:42:08] And it would not surprise me if, you know, right now, the maximum capital gains rate is 20 percent with the addition of 3.8 percent on top of that for a combined total of 23.8 percent. Some of the proposals that I’ve seen coming out yesterday, Bloomberg reported that it was going to be 39.6 percent under Biden’s Plan as the top capital gains rate, with that additional 3.8 percent. CNBC reported today, it’s likely going to be less than that, but nobody really knows. But if that doubles, I think you’re going to see more and more folks that are looking to avoid any way they can that capital gains rate, which may cause them to want to seek an alternative other than to sell it in a third party transaction.

Mike Blake: [00:42:56] We’re talking to David Ray and Matt DiCicco of Eubel Brady & Suttman. And the topic is, Should I let my children or family take over the business? You know, working with your clients and just talking to them, I’m curious, is there any kind of consensus or common sentiment around giving their children a leg up in life? You know, many of these businesses were probably created in that generation. They’re self-made high net worth individuals as opposed to having inherited it. Do you find that it troubles them at all to turn something over a big head start to their children? Or maybe, do they tend to find that gratifying that they consider that an accomplishment of their lives? Where do most of your clients, you think, fall on that spectrum?

David Ray: [00:43:43] And, Michael, it’s a pretty simple tool we use is what we call an ownership issues assessment. And one of the things on there, it asks basic questions like, you know, how important is it to you to maintain the culture whether you transfer the business or sell the business? And so, it gives you insight into how important legacy is to them. And I believe, by and large, other than maybe the exception where somebody is just trying to maximize money, they’re just a person who just wants to make money.

David Ray: [00:44:17] But I think most folks, those soft issues like you’re talking about, are important to them. They’ve worked hard, maybe they’ve inherited this business from their mother or father, and they’ve worked hard to try to maintain that business’s reputation and grow its value. And they want to see it passed to the next generation. And that legacy is important to them. And so, in those cases, I think they are trying to do everything possible to (A) create interest from that child, and then (B) to prepare them. And Matt alluded to some things earlier, where they may go out and work in another company, get some training through that, and then come back in more prepared. But yes, we see that pretty regularly.

Matthew DiCicco: [00:45:00] And I think some people would say that shirtsleeves to shirtsleeves, you talked about earlier, is caused by as generations turn, they lose the hunger, the ambition, the drive. They’ve grown up privileged and wealthy. And how do you continue to stoke that fire into the next generation? So, some would say giving them too much of a head start in life is actually a bad thing. You know, others feel differently. But, yeah, I mean, that is a problem of balancing that approach to make sure that the kids still have drive and ambition and want to move on to the next level.

Mike Blake: [00:45:37] We only have time for a couple more questions. But before we do wrap up, one question I did want to make sure that I ask you is, how important is legacy to your clients? And how important is it to them that what they built simply survives beyond their own lifetimes? And maybe you can even touch upon whether or not you find how frequently your clients want to have their legacy live on maybe through charitable contributions, foundations, things of that nature? But starting with focusing on the business, you know, how important is it to your clients that they just simply want to make sure that whatever they built doesn’t go away like a couple of years after they step back. Even taking out the financial consideration, they just don’t want to see what they built over decades turn into, you know, a pile of sand.

David Ray: [00:46:36] I think I’ll use an example. When you go back to like, ’09, ’10, right after the Great Recession, trying to come out of that, there were some people who were going into that, the legacy was really important. But they became so beat down by what they had to go through and how the business suffered. And I believe this is the case in the COVID environment with certain businesses, where some of those have really gotten beaten up. And so, I think, Michael, in those situations, you’ve got people who all of a sudden kind of threw that legacy to the side of the road, that lays the issues to the side of the road.

David Ray: [00:47:14] However, I think by and large, there is great pride and there is a part of their self-image – that Matt touched on earlier – that is the business. And, in fact, I think that’s one of the reasons that slows down this process of getting into succession planning, because there’s such an attachment between their self-worth and the image of the business that the business owner has trouble separate themselves from that. And so, I would say, based upon just that issue alone, that that legacy issue is very important if you survey the majority of the people that we deal with.

Matthew DiCicco: [00:47:53] Yeah. And I guess to add on to that, I would say that I see this issue of legacy being more important to those folks that founded the business, you know, the ones that grew the business from the start. And legacy is not just tied to themselves or their family or the business itself. A lot of times legacy includes those relationships with employees, with customers, with vendors, a number of different folks that in many regards grew up with that business owner, and with the business, and wanting to make sure that the business vision and relationships continue on into perpetuity becomes very important.

Mike Blake: [00:48:35] This has been a very insightful conversation. I think our audience is going to get a lot out of this. We didn’t get to cover everything, and I think we could have covered today probably even a fraction of it. But if people want to follow up, they have questions about this issue of transferring a business to family members, whether it’s a next generation or just simply within the same one, can they contact you to to discuss it? And if so, what’s the best way to do so?

Matthew DiCicco: [00:49:00] Yeah. We would welcome that, David and I would. And either, the best way to reach us through our 800 number, 800-391-1223. Or you can go to our website by Googling Eubel Brady & Suttman Investment Wealth Management or going to ebs-asset.com. We would love to talk to you.

Mike Blake: [00:49:26] Well, that’s going to wrap it up for today’s program. I’d like to thank David Ray and Matt DiCicco of Eubel Brady & Suttman so much for joining us and sharing their expertise with us.

Mike Blake: [00:49:36] We’ll be exploring a new topic each week, so please tune in so that when you’re faced with your next business decision, you have clear vision when making it. If you enjoy these podcasts, please consider leaving a review of your favorite podcast aggregator. It helps people find us that we can help them. If you would like to engage with me on social media with my Chart of the Day and other content, I’m on LinkedIn as myself, and @unblakeable on Facebook, Twitter, Clubhouse, and Instagram. Once again, this is Mike Blake. Our sponsor is Brady Ware & Company. And this has been the Decision Vision podcast.

 

Tagged With: Brady Ware, Brady Ware & Company, business succession planning, business transition, David Ray, EBS, Eubel Brady & Suttman, Family Business, family business transition, Matthew DiCicco, Michael Blake, Mike Blake, wealth management

HCT E3: Piper Frithsen and Kathy Peake

April 28, 2021 by angishields

Tucson Business Radio
Tucson Business Radio
HCT E3: Piper Frithsen and Kathy Peake
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HCT E3 GroupPic L-R Cindy, Kathy, Piper

Piper Frithsen, RN, M.Admin

Administrator – Casa de la Luz
7740 N. Oracle Road, Tucson

A registered nurse for almost 30 years, Piper brings a wealth of bedside and leadership experience to her role as Casa de la Luz Administrator.

With an Associate Degree in nursing from Marymount University, Piper completed her master’s in administration with an emphasis in leadership from Northern Arizona University.

Born in Minnesota and raised outside of Washington DC., Piper was drawn to the field of nursing as a young child following the death of her grandmother.

She is active in multiple local and state committees that focus on education and availability of services to Tucsonans and enjoys working across the healthcare continuum.

Piper is a mom to three kids and a spunky English Bull dog. She enjoys spending time with her husband and watching her kids at all their activities/events.

Casa de la Luz is the leading provider of end-of-life care in Southern Arizona. Offering hospice, community palliative care and extensive bereavement services, the breadth of programs at Casa de la Luz extends through every stage at end of life. Locally founded by Agnes C. Poore and the late Lynette Jaramillo, Casa de la Luz has been a trusted community partner for more than 20 years and has provided superior care to more than 20,000 individuals. Our mission is to provide superior care to patients and their families so that they may complete their mission on this earth in comfort, dignity and harmony.

Hospice is Casa de la Luz’s longest running program, and its primary goal is to enable those facing a terminal illness to receive aid in the comfort of their home – whether that be a personal residence, nursing home or assisted living facility – surrounded by loved ones. The Casa de la Luz interdisciplinary team of hospice experts collaborates with the patient/family to develop a personalized plan of care. By addressing medical needs, managing symptoms and providing spiritual and emotional support to both patient and their loved ones, the focus of hospice care is quality of life. Because every day counts.

Company / Organization Website URL: www.casahospice.com

Company or Guest LinkedIn URL: https://www.linkedin.com/company/casa-de-la-luz

Company / Org Facebook Page URL: https://www.facebook.com/CasaDeLaLuzHospice


Kathy Peake

CEO, Financial Advisor
THE Peake Financial Group
8438 E 5th Street
Tucson, AZ 85710
520-661-8467

Email: kathypeake@icloud.com (personal)
kathy@TPFinancial.net for Securities Related

 

 

Kathy earned her BS degree in Chemistry and minor in Math in 1980 from Mary Washington College.

Kathy taught high school chemistry until she found out she was true entrepreneur at heart.

She has owned and grown several successful businesses over the years; however, in 2001, she became a designated Independent Financial Advisor, complete with Series 6, 63, 65 and insurance licenses.

She nourishes and protects her client’s futures. She is a proud mother of three adults and grandmother of five.

She is the former Managing Director of eWomenNetwork in Tucson plus she is an active member of her church and community.

Disclaimer:

Kathy Peake is a licensed Financial Advisor with Cetera Financial Specialist as her Broker/Dealer. Securities offered through Cetera Financial Specialists, member FINRA/SIPC. Advisory services offered through Cetera Investment Advisers LLC. Cetera entities are under separate ownership from any other named entity. Kathy’s is doing business as: The Peake Financial Group. This podcast is designed to provide general information on the subjects covered. It is not, however, intended to provide specific legal or tax investment advice. You are encouraged to consult with your tax advisor, attorney, or investment professional on these subjects.

Cindy L. Sheller

Cindy L. Sheller is a recognized expert in navigating the healthcare system and has more than 27 years’ experience. In 2015 she left the Healthcare Corporate world to become an entrepreneur and bring Caring Senior Service to the Tucson and Southern Arizona communities. She is married to Lee Sheller & has two children Nick Pazarentzos 34, Zachary who is 13 years old. One Grandbaby Audrey 15 months. We live on 4 acres of land in Tucson and have two dogs, 3 desert tortoises, 9 chickens and an array of fish, and one Axolotl.

Cindy’s Tucson office is ranked among the top Caring Senior Service Agencies in the nation. Cindy is the recipient of the coveted Hedgehog Award for 2021. She was featured as the first Women Icon of 2021 in REfashioned Magazine. She is a Platinum member of EWomen Network as well as a BNI Copper Connections member.

Caring Senior Service is a non-medical home health care agency serving the Tucson and surrounding area communities. Caring Senior Service uses the GreatCare® method which ensures seniors receive the very best senior home care. As the owner of Caring Senior Service, it is Cindy’s goal to give seniors the control needed to live safely at home and to provide their families peace of mind. Cindy believes every senior should be able to remain Healthy. Happy. Home.

Caring Senior Service works with community partners to ensure the health and safety of their clients. There are times when home care is no longer an option, and her team facilitates the changes needed to keep her clients safe. She and her team, work hard to provide GreatCare® to every senior they serve. Senior care is Cindy’s passion, more than a career it’s a heart-centered calling. She is an active leader in the business and healthcare community as well as an advocate and volunteer supporting adults who wish to age in place.

Cindy’s latest heart project is her new Podcast HOME CARE TODAY. The mission of the show is to share information and knowledge on how to navigate the home health care industry. The desire to help Seniors and their families obtain the tools they need to plan before a crisis. To learn more about Caring Senior Service visit: www.caringseniorservice.com/tucson

Tagged With: HCT, Home Care Today

Workplace MVP: Robyn Hussa Farrell, Sharpen, and Nancy O’Brien, Experience Happiness

April 22, 2021 by John Ray

Experience Happiness
Minneapolis St. Paul Studio
Workplace MVP: Robyn Hussa Farrell, Sharpen, and Nancy O'Brien, Experience Happiness
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Experience Happiness

Workplace MVP: Robyn Hussa Farrell, Sharpen and Nancy O’Brien, Experience Happiness

Host Jamie Gassmann welcomes Robyn Hussa Farrell of Sharpen and Nancy O’Brien with Experience Happiness, both of whom lead innovative companies working to improve mental health and wellness in the workplace. “Workplace MVP” is underwritten and presented by R3 Continuum and produced by the Minneapolis-St.Paul Studio of Business RadioX®.

Robyn Hussa Farrell, CEO, Sharpen

Robyn Hussa Farrell, Sharpen

Robyn Hussa Farrell, MFA, E-RYT, Founder and Chief Executive Officer for Sharpen, extends knowledge in building large-scale initiatives to listen closely to the stakeholders, individuals with lived experience and clinicians to ensure all voices have been incorporated into prevention of mental illness and substance use disorders. For nearly two decades, Robyn has been building collaborative relationships between state agencies, educational systems, public health, and researchers across the U.S. to increase connectedness and primary prevention for communities.

Hussa’s tiered model for teaching mental health, population health, and prevention in schools has been published in peer-reviewed medical journals. She has built mindfulness-based stress reduction initiatives that incorporate trauma-informed Resilient Schools frameworks in the state of South Carolina. Robyn served as an advisory committee member for Way to Wellville/Rethink Health Community Engagement and Listening Campaign and served as SC Youth Suicide Prevention Spartanburg County coordinator through the SC Department of Mental Health Office of Suicide Prevention. She founded four companies, first an award-winning NYC theatre company, Transport Group, which earned the prestigious Drama Desk award its first 7 years of operation and celebrates its 20th anniversary.  Robyn and her husband Tim met as award-winning artists in NYC almost 30 years ago and have directed over 3,000 films, live events and educational programs through Sharpen and their production company, White Elephant Enterprises.

Sharpen

Healthy communities are made up of healthy individuals. Sharpen provides a cost-effective and flexible platform that: Provides easy access to research-based, standards-aligned, and award-winning content for mental wellness, enhances, extends, and expands the reach of therapists or counselors. connects and coordinates local and regional community resources, provides data to improve resource utilization, and builds individual, family, and community capacity, competence, and confidence to navigate successfully in these uncertain times and in the future.

IMPACT:
– 15 years research
– Suicide prevention focus
– Trauma-informed
– Self-guided CBT available 24 hours a day
– Evidence-based
– Highly customizable
– 200+ experts in 450 modules

Company website| LinkedIn |Facebook | Twitter

Nancy O’Brien, Experience Happiness

Experience Happiness
Nancy O’Brien, Experience Happiness

Nancy is passionate about researching, developing and sharing innovative tools to enhance and measure well-being. Prior to co-creating The Happiness Practice, Nancy spent years on the leading edge of massive innovation and change, serving on the IBM change team to transition the global business from manufacturing to services. She has also shared her deep experience design and management expertise with many clients by helping them develop and implement bespoke strategies.

LinkedIn

Experience Happiness

Experience Happiness was born out of the recognition that unhealthy stress and burnout—a virtual epidemic in today’s fast-paced global marketplace—is impairing people’s ability to embrace change, cope with challenging situations, feel truly happy or even take on One. More. Thing. We help people and organizations thrive through happiness. They offer The Happiness Practice (THP) to empower leaders to proactively cultivate individual and organizational happiness while measuring Return On Happiness (ROH) at the individual, team, and organizational levels. THP is a transformative life practice proven to simultaneously reduce stress/burnout, increase happiness, and build engaged, high-performance cultures of wellbeing that are strategically empowered to attract, retain, and optimize talent.

Company website | LinkedIn

TRANSCRIPT

Intro: [00:00:04] Broadcasting from the Business RadioX Studios, it’s time for Workplace MVP. Workplace MVP is brought to you by R3 Continuum, a global leader in workplace behavioral health crisis and security solutions. Now, here’s your host, Jamie Gassmann.

Jamie Gassmann: [00:00:27] Hi, everyone. Your host, Jamie Gassmann, here. And welcome to this edition of Workplace MVP. In March of 2020, many workplaces faced a major disruption when they shifted from onsite to remote work. At the time, many likely felt this was going to be a short term change and they would be back to normal in no time. Little did we know, a year later, we would still have remote workers. And, now, looking at what our back to the workplace work environment will look like.

Jamie Gassmann: [00:00:56] Leaders are again faced with making unchartered challenging decisions that will inevitably have an impact on their organization and people. Do they stay remote, come back into office fully, or take a hybrid approach? And then, there is the behavioral impact of changing how we have interacted with coworkers over the last year, from being in isolation to now in-person. This shift that workplaces are facing creates yet another disruption for workplaces as they navigate these changes and the challenges within. In particular, the challenging of supporting employee wellbeing in this new work environment and what the impact will be on the role of the leader.

Jamie Gassmann: [00:01:37] Today, we have two wonderful MVPs to celebrate who are going to help provide some insight on this topic, Robyn Hussa Farrell, CEO and Co-Founder of Sharpened Minds, and Nancy O’Brien, Co-Founder of Experience Happiness. So, our first Workplace MVP is Robyn Hussa Farrell, CEO and Co-Founder of Sharpened Minds. Welcome to the show, Robyn.

Robyn Hussa Farrell: [00:02:01] Thanks so much for having me, Jamie.

Jamie Gassmann: [00:02:02] So, let’s start off with you telling me a little bit about yourself and your company, Sharpened Minds.

Robyn Hussa Farrell: [00:02:11] I am the Founder and CEO of Sharpened, which is an evidence-based platform that improves behavioral health outcomes for communities. We created this after working in the trenches for 15 years in research. And we’re just so excited to be here and grateful to you all.

Jamie Gassmann: [00:02:29] Wonderful. And you have a very interesting career journey. Can you share with us how you’ve moved from entertainment industry into the behavioral health industry?

Robyn Hussa Farrell: [00:02:38] Yeah, it’s quite a segue. My career began in New York City Entertainment in the theater, where I actually produced a rock musical about a family going through a really difficult mental health disorder. And that led into working in K-12 schools with an interest in primary prevention of mental health disorders. And I saw an alarming number of students and families revealing they were struggling with very little resources to manage it.

Robyn Hussa Farrell: [00:03:05] So, I started connecting with researchers in public health and prevention to use the craft of storytelling to connect more evidence-based programs to schools and families. And that ultimately led me to building a platform to connect the content to specific audiences and use data to inform the decisions we use in terms of behavioral for health in communities.

Jamie Gassmann: [00:03:29] Great. And, now, these programs that you built, I know you’ve mentioned K through 12, but there’s some other groups that you build those for, like within businesses and also certain kind of industry specific areas as well. Can you tell me a little bit more about those different programs and how they operate when somebody is utilizing them?

Robyn Hussa Farrell: [00:03:49] Yeah. So, there’s kind of two elements to the programmatic feature within Sharpened, they’re the tech component and then there’s modular content. So, I’ve been working with my husband, who’s also from the media world in New York City, to develop evidence-based modular content. And we do that with robust partnerships. So, it’s all about increasing access to the evidence-based best practices, but also featuring those documentary styles, race of resilience, that we know decrease [inaudible] stigmatization barriers that often prevent an individual from connecting to treatment.

Robyn Hussa Farrell: [00:04:27] So, the Modular Content Library, not only documentary style films, but all 15 different elements that we’ve published in peer reviewed medical journals has shown to increase engagement with appropriate treatment, but also community connection. So important to normalize that conversation and increase connectedness. And so, our system sort of does all of these different components using primary prevention best practices.

Jamie Gassmann: [00:04:58] Great. And in looking at those, you know, when you say the documentary – I know when you and I connected before – you mentioned that they have a very peer focused support. And I know we kind of shared specifically, like, veterans that might be dealing with like a PTSD or other mental health concerns, that they’re built to specifically kind of address that with individuals that have either gone through it or understands the world. So, in your opinion, how does that help to enhance the behavioral health support that they’re receiving? And that engagement part of it that you talked about, how does that make a difference in how people respond to it?

Robyn Hussa Farrell: [00:05:39] Well, Jamie, we’ve seen actually through research that, we have gathered over 80,000 response forms from both parents, from educators, from individuals with lived experience. So, we know through data that by sharing stories of resilience that decreases that shame. It helps an individual know that they’re not alone. It kind of normalizes the conversation around mental health. But it’s also a safe and appropriate way to connect that individual to care.

Robyn Hussa Farrell: [00:06:11] And so, with your example that you gave of the veteran focused content, we worked with a clinical psychologist from the VA who developed over the course of four years peer-to-peer veterans stories of resilience. And what we saw through our research with the veteran population was, not only that the veterans wanted to engage more with treatment after they saw another veteran, but more importantly, the spouses or the care providers. So, when we built out certain content streams that were spouses and veterans sharing in a safe and protected environment their stories, we saw an increase in connectedness. And those are best practices for not only building resilience and mental health, but also for suicide prevention.

Jamie Gassmann: [00:06:56] Yeah. Definitely. And looking at, obviously, over this last year and in any time frame, really, and looking at kind of trends and shifts, is there anything in particular that you’re seeing with your clients or within the industry that you serve that you’ve identified in your research that leaders should be aware of?

Robyn Hussa Farrell: [00:07:19] So, overall, of course, in the last year, we’ve seen an uptick in consuming best practice interventions on mindfulness, mindfulness-based stress reduction, anxiety, understanding the conversation around the neuroscience around anxiety, but also childhood trauma and maltreatment. We’re talking a great deal and seeing a great deal around adverse childhood experiences. So, naturally, those, on a broad brush stroke, have been what we’ve seen in terms of our data.

Robyn Hussa Farrell: [00:07:48] But we also know that individuals are not only interested in accessing care for themselves, but they need support for their family members. So, ensuring we have age appropriate and audience appropriate content for the family member has been something that we’ve seen, especially in the last year.

Robyn Hussa Farrell: [00:08:06] And then, in our medical student vertical, we actually saw really interesting data point where medical students were actually seeking out directed content on a more regular basis. So, we learned through medical students that, for example, you’re in the throes of a mental health disorder or a substance disorder, you may be less likely to be seeking than earlier on. So, the earlier we can screen and intervene, we’re seeing their success.

Jamie Gassmann: [00:08:37] Great. So, in looking at that earlier intervention, what can leaders be looking for? How would they be able to spot, is their proactive measures that they can take to be monitoring for that?

Robyn Hussa Farrell: [00:08:52] Yeah. So, leaders should know first and foremost that you’re not alone and you don’t have to do this alone. Right? The news has been highlighting — in the last year, especially with this mental health pandemic. But just know that there’s been research and best practices over the course of five decades, at least, in the world of neuroscience. And there are systems and frameworks in place that can support you. So, that’s number one, know that there are folks that can support you.

Robyn Hussa Farrell: [00:09:18] And to that end, we have collaborated with R3C and with Nview to offer consultation to leaders of larger corporations, so that they can actually understand the benefits of early identification screening, primary prevention work that can actually support their employees in the long term.

Jamie Gassmann: [00:09:40] And so, looking at that, in that preparation of the leaders, as they’re starting to look at this new work environment, you know, what are some things from your opinion that they should be considering and building into that preparation approach?

Robyn Hussa Farrell: [00:09:53] I think that it’s about increasing community connections as much as it is increasing access to treatment like mental health counseling. So, there are all kinds of ways that you can do that in following best practice. We can also start normalizing the conversation on a daily basis. So, driving content on a more scheduled – again, following best practice guidance, those are ways that increase resiliency, it decreases the stigma, it engages everyone kind of into a normalized conversation that mental health is as important, if not more important, than our physical health.

Jamie Gassmann: [00:10:36] Now, I’m sure there’s a lot with that career journey that you just explained to us and then also looking into the great work that you’re doing at Sharpen that you’re proud of. But what are you most proud of within your career when you look back?

Robyn Hussa Farrell: [00:10:50] When I look back, I think that it’s the partnerships. It’s the people doing the grass work, research and interventions for families. I’ve had the great honor of working greatly in a resilient schools community, working with foster families, working with experts and researchers in childhood maltreatment. And I am so grateful for those community partnerships and for the professional collaborations that we have. So, I mean, there’s so many things I’m grateful for, but those partnerships really mean the world to me.

Jamie Gassmann: [00:11:26] Wonderful. And if somebody wanted to get in contact with you, how could they go about doing that?

Robyn Hussa Farrell: [00:11:32] Sure. I’m on LinkedIn. I’m also sharpenedminds.com. You can access us there and please reach out, we would love to collaborate.

Jamie Gassmann: [00:11:41] Awesome. Thanks, Robyn. Our next Workplace MVP is Nancy O’Brien, Co-Founder of Experience Happiness. Welcome to the show, Nancy.

Nancy O’Brien: [00:11:51] Oh, thank you, Jamie. And thank you, Robyn. It’s a pleasure to be here with you both this morning.

Jamie Gassmann: [00:11:57] Great. And just like with Robyn, why don’t you start off with telling us a little bit about yourself and your company, Experience Happiness.

Nancy O’Brien: [00:12:04] Yeah. Like Robin, I didn’t plan on this to be part of my career. Unlike Robyn and other entrepreneurs, my dear friend and business partner at Experience Happiness literally set out to save our lives. My first job out of college was with IBM, and I was one of the two females that were hired in the Omaha, Nebraska office that were not secretaries. So, you could imagine. And then, I was also part of the change team at IBM when we were moving from manufacturing to services. And that was really interesting, that was an 11 year change plan, we got there at nine. And nobody but Dow Jones and Nasdaq can tell you when you get there.

Nancy O’Brien: [00:13:00] And then, when I was still at IBM, I got introduced to this idea of customer employee experience design and experience management. I’m like, “Oh, finally. That’s me.” And then, through the course of life, I ended up really becoming an expert in experience design and experience management. And what I learned was, you can’t have a really great customer experience unless you have a really great employee experience. So, that kind of shifted some things.

Nancy O’Brien: [00:13:33] And when my dear friend and I sat down for lunch one day, we could check all the boxes on wellbeing. I mean, at the Gallup Well-Being Index Work would have been out, we would have gotten an A-plus. We were doing purpose driven careers. We had flushed 401Ks, if anybody remembers those days. We were so healthy that, for me, my physician actually said, “I don’t want to see you for five years because this is a sick care system, not a well-care system. Like, stay out of here.” I was Volunteer of the Decade at my kid’s school. And I had plenty of friends and family.

Nancy O’Brien: [00:14:16] But the reality is, my friend and I looked across the table from each other and we realized that we were suffering from suicidal ideation. And we were doing everything right. We were going to yoga. We were meditating. We were healthy. We were happy. And what we know now that we didn’t know then is, we were suffering from the 16 signs and symptoms of burnout.

Nancy O’Brien: [00:14:45] And, really, I remember the day I got off the plane one evening, like, at midnight, there’s not that many people that are in the airport at midnight. But I was one of them. And I remember calling my boss at the time and I just said, “I’m done. I can’t do this anymore.” So, really, we needed to heal ourselves. We weren’t getting counseling. We were getting some therapy. And if anybody gave us another gratitude journal, there was going to be a situation.

Nancy O’Brien: [00:15:19] And I want to be clear because Robyn just spoke so eloquently about mental health. So, I just want to be clear, we’re talking about mental wellness. We are not in the mental health. Our solution called the Happiness Practice is an evidence-based behavioral health solution that helps people no matter kind of where they are on the spectrum. And I think we’re all on a spectrum of some sort. I don’t think any of us are exempt, and most of us will go undiagnosed. But we can always improve our behavioral health and our mental wellness. So, really, Jamie, we set out to save ourselves,

Jamie Gassmann: [00:16:00] And it took you on an incredible career journey and took you to creating the Experience Happiness, which is now you have that ability to help other organizations. So, can you tell me a little bit about how those programs work within an organization?

Nancy O’Brien: [00:16:17] Yeah. And I’ll give you just a little bit of context. So, you know, Lyn and I are kind of innovators, researchers, and strategists. So, the first thing we did is, we needed to redefine happiness because we had it out there. I’ll be happy when the kids get the grades, right? We get this next contract. I get this promotion. My husband remembers my birthday. I mean, whatever it is.

Nancy O’Brien: [00:16:43] And so, the first thing we did – and I’m going to invite your listeners to try this on – is we redefined happiness, which is this, happiness is our innate ability to locate and cultivate our serenity and our excitement about our life, regardless of outside forces. And there’s a lot of outside forces. So, we redefined happiness and then we kind of like, “Well, that’s happiness.” And it’s inside of each of us how do we cultivate it. And then, we came up with the five principles of happiness, and blah, blah, blah.

Nancy O’Brien: [00:17:24] And now, what we offer to people of all walks of life in education settings, in corporate settings, in community settings is the Happiness Practice. And it’s essentially called a practice. It’s not a program. It’s a practice. Just like brushing your teeth is a practice or yoga is a practice, what not. And you learn and practice each of the five principles for 30 days because that’s the time it takes to create new neuropathways. And simply put, by practicing this practice, you become more open minded and more open hearted. And you travel the longest journey we all take, the 18 inches from our head to our heart. And in doing so, we are physically, emotionally, mentally, and spiritually more optimized.

Jamie Gassmann: [00:18:19] And I can see in an organization having more of that openness as like a team probably builds collaboration, understanding probably a little bit more grace for each other. Is that typically what you see when you’re working with that?

Nancy O’Brien: [00:18:32] Like, we worked with the fabulous emergency department at Hennepin Health Care on the heels of a gang shooting. So, we not only had burnout, but we had trauma there. And it was really interesting because one of the nurse leaders said, “You know what? We used to be good at teaming, but now we have each other’s back.” Because like Robyn was saying about Sharpened Mind, you learn this life practice at community. Right? And so, you start to see that no one is exempt. Like, stuff has happened to everybody all the time, no one’s exempt.

Nancy O’Brien: [00:19:13] And what you learn in this community is that, we’re all students and teachers of life and you learn to apply the five principles of happiness to Thanksgiving dinner, your sixteen year old, your work colleagues. And having that sense of, “Oh, my God. We are all human beings doing the best we can.” And you start to walk this path of self-love and self-worth together.

Nancy O’Brien: [00:19:46] And as you know, Jamie, it was so great because we’re so thrilled to have R3 Continuum being one of our partners. When your leaders offered the Happiness Practice to all of your employees as a gift – really, it was a gift – 80 percent of you and your colleagues engaged in that. And we have the only evidence-based behavioral health system that has a measurement applied to it. So, we actually measure and track shifts at an individual level. But, two, also department and organizational KPIs. So, your leadership was able to see since the burnout went down and the happiness went up, revenue improved, operational expenses were reduced, and net income was improved. So, this is a business case, right? I mean, all of the businesses really, at the end of the day, are the humans in it.

Jamie Gassmann: [00:20:48] Absolutely. And we’ve connected earlier, so kind of piggybacking off of that point about people and businesses, you know, looking at the last year, some of the things that we talked about previously, you mentioned that within the last two months, you’ve seen a shift that you’ve noticed within organizations. Can you share with me that shift that you and the potential impact that organizations might have from that?

Nancy O’Brien: [00:21:19] Thank you. And, really, Jamie and Robyn, chime in here if you’d like to. But you mentioned something earlier, Jamie, about leaders. So, here’s what I’m feeling and seeing out there, is, there’s three major shifts happening that really are shifting leadership’s role in this new world. Because we have five simultaneous crises happen. So, this is a whole new world order for us.

Nancy O’Brien: [00:21:51] So, leaders have three new responsibilities that they need to really step into. One of that is really making employee wellbeing one of their top priorities, and it’s a shared responsibility. Unlike employee wellness, which is, “We’ll offer weight loss. We’ll offer smoking cessation. We’ll offer EAP.” That’s an individual, like, I have to choose if I want to quit smoking or lose weight or blah, blah, blah. Wellbeing is a shared responsibility. You’ve got to have the environment where people feel safe and belonging. And you also have to offer a variety of programs, if you will, because no two people are the same and no two people are in the same place on the journey.

Nancy O’Brien: [00:22:36] The other thing that leaders really have to do is, help people adjust to the accelerated rate of change. Like, what we were doing Monday is not what we’re doing on Thursday, and that’s the new reality. And, now, the nice thing about people who are authentically happy, they respond to change more quickly and more easily. So, again, we’ve got to optimize the human beings, so that we don’t have a major crash to our human system.

Nancy O’Brien: [00:23:16] And then, the third thing is, there’s going to be a lot of upskilling and reskilling that takes place. I mean, aren’t you ready for your robot? I mean, really, I think we’re all going to have our personal robot in the next year. And AI is going to come on and all these things. And it’s like, “We’re going to have to learn how to program our robots.” You know, that’s just one example of the type of new skills we’re all going to have to develop, no matter where we are in our career.

Nancy O’Brien: [00:23:49] And leaders aren’t used to doing those three things. They’re used to putting the burden on upskilling. “Well, you get the degree then apply for the job.” No. I mean, the degree and the education system, it’s not going to keep up with the new skills that an employee needs now to respond and react to a work situation. And I think the other thing leaders need to make over arching is, leaders don’t have to have the answers anymore. They have to keep leaning into the question, what works now, what’s the problem, but what’s the opportunity.

Nancy O’Brien: [00:24:28] And so, I think it’s a really exciting time. I think if leaders lead into these three shifts, they’re going to feel more fulfilled. Because aren’t leaders all about lifting people up anyway and helping people be their best? And aren’t organizations about creating wonderful opportunities for their employees? Everything else is just kind of like noise.

Jamie Gassmann: [00:24:56] Yeah. Definitely. And you can see that in organizations and some of the other, you know, news articles and media that you’re seeing in that area in terms of helping employees, empowering employees, supporting them. So, definitely you can see that with organizations in that new work environment. So, the same question that I asked Robyn as well, I mean, you’ve had, obviously, an incredible journey. In looking back over your career, what are you most proud of?

Nancy O’Brien: [00:25:30] Oh. That I made the shift from being a human doing to a human being. That has been everything. That has made me a better mother, a better friend, a better colleague. Like, when I ask you how are you, I want to know. And that, I’m most proud of that.

Jamie Gassmann: [00:26:06] Wonderful. And if somebody in our listener pool wants to connect with you, how can they go about doing that?

Nancy O’Brien: [00:26:12] Yes. So, it’s easy, nancy@experiencehappiness.biz. And you can also go to our website, experiencehappiness.biz And we have a free and confidential happiness and burnout assessment you can take. So, check in with you. Take a moment and see how you are.

Jamie Gassmann: [00:26:36] Great. Thanks so much, Nancy. So, we’re going to take a moment and just have a word from our sponsor. Workplace MVP is sponsored by R3 Continuum. R3 Continuum is a global leader in providing expert, reliable, responsive, and tailored behavioral health crisis and security solutions to promote workplace wellbeing and performance in the face of an ever changing and often unpredictable world. Learn more about how R3 Continuum can tailor a solution for your organization’s unique challenges by visiting www.r3c.com today.

Jamie Gassmann: [00:27:13] So, now, what I’d like to do is bring the two of you back together and I have some questions for the both of you. So, starting out with you, Nancy, you shared that employee wellbeing has to or is moving to a new territory of being a shared responsibility. So, from your perspective – and then, Robyn, I would like to get your thoughts on this as well – how might that look within an organization? So, what are some things that might need to change or be incorporated to allow for that to happen?

Nancy O’Brien: [00:27:46] So, I think one of the big shifts we’re experiencing right now is, we’re shifting from paying attention to employee engagement, how do employees feel about the company, to employee wellbeing and having the organization understand, really, how well are their people. And then, needing to sense and respond to that. Like, you can’t just do the one size fits all anymore. You’re going to have to dial-in individually. So many things are becoming personalized, we know this as consumers. Employee wellbeing for organizations is going personal as well. Like, my challenges and my opportunities for growth and expansion are different than the two of yours. And it’s changing, literally, daily.

Nancy O’Brien: [00:28:41] So, employee wellbeing, it’s tempting to put it in the H.R. bucket as an organization. But I really encourage it to be a C-suite driven initiative. Because at the end of the day, the most important asset an organization has is their people. And, now, that we’re in this hybrid, if you will, work environment, you’re going to have to have this be a shared responsibility. Because the organization can make sure that their spaces are physically safe, make sure everybody’s got the technology they have. But the humans have accountability to be able to check in with themselves, to say, “Should I go into the office today or should I stay home?”

Jamie Gassmann: [00:29:36] Yeah. Definitely. Robyn, how about from your perspective?

Robyn Hussa Farrell: [00:29:41] Now, we just did a couple of days ago this week, a focus group with some H.R. executives on global wellbeing and resilience in the workplace. And one piece of data that I think is relevant to this conversation – and to everything, Nancy, that you have said. Yes, I’m a huge fan. I’m so excited about this idea of really giving presence to our employees from the C-level all the way throughout – the challenge in the piece of data from the focus group this week was simply how can [inaudible] our executive, possibly, with 50,000 employees be there and be present and be able to do it on their own? And the answer is, of course, they can’t.

Robyn Hussa Farrell: [00:30:32] So, creating a community, not only from the C-level, but throughout the culture of these enterprise companies where we’re asking each other, how are we doing? Getting the conversation started around mental wellbeing, but just life wellbeing. What are you doing today to do an uptick on your self-care? What are you doing in our world? We measure all of this through a resiliency scale that’s validated against perceived stress outcomes. So, how are you doing with stress? How you do management? It doesn’t mean you need to go talk to a licensed clinician, per se. There are folks in between that can on a daily level, we can just actually have these conversations.

Robyn Hussa Farrell: [00:31:15] And I love Nancy’s point about making sure the leadership are modeling that, right? If we see it, we are going to be more likely to do it, not only at the workplace, but at home with our kids and with our loved ones.

Jamie Gassmann: [00:31:28] Great. And so, from the work that the two of you do, what are some of the changes that you feel employers should be readying themselves for? What that new workplace is going to be like post-COVID? And the employees, really, looking at it from like the employees that are coming back to that work environment, what are some things that they should be doing to ready themselves for that? And maybe we’ll start with you, Robyn.

Robyn Hussa Farrell: [00:31:53] I think, number one, first and foremost, we want to be mindful of risk mitigation and doing it in a way that actually gets this conversation going. So, employers can do the assessment and the screen that Nancy was referencing. Knowing the baseline of how your employees are when they come back to work, whether it’s in office or hybrid, checking in with them. And of course, there are evidence-based ways to do that.

Robyn Hussa Farrell: [00:32:23] We partner with the gold standard screening company Nview Health. They run over 17,000 clinical studies around this. So, there are ways to do it that are appropriate and safe that helps you get a baseline. And then, doing some type of daily or weekly intervention, meaning mindfulness-based stress reduction, all of the literature around improving happiness outcomes. We call it building protective factors. So, we focus on eight primary protective factors. Certainly, mindfulness and resiliency are within that. But there’s all kinds of ways that you can deploy safe and appropriate content as an intervention that supports all of the wellbeing of the employees that you’re working with. So, those are just two ideas right off the top of my head.

Jamie Gassmann: [00:33:12] And how about you, Nancy?

Nancy O’Brien: [00:33:13] Well, I love everything that Robyn is suggesting. And, now, I have to put my experience design hat on for just a moment. Because it’s really interesting for me to see a dozen articles a day on return to the office, return to work. And the thing is, we’re already in the shift. There’s no return happening. We are evolving to the new reality right now. And we are social-emotional creatures, and mental health is an epidemic and loneliness and a sense of belonging are the key symptoms that we’re seeing.

Nancy O’Brien: [00:33:59] And so, from an experience design perspective, I would say, if you’re scheduling an hour Zoom call, schedule 90 minutes. Because what we’re missing is when we see somebody walking to and from the lunchroom or the coffee nook, we’re missing that, “Oh, my God. What happened to you? You’ve got a cast on your arm.” And we’re missing the story of, “I fell down, you know, carrying a bag of groceries,” or whatever because we’re only getting above the heart. So, we’re missing most of the data we count on as human beings for only getting 10 percent of the data we need.

Nancy O’Brien: [00:34:49] So, what we need to do is spend that extra 30 minutes, if you will, 15 minutes before a call and 15 minutes later, “How are you doing? What’s going on?” Because that’s what we’re doing at Experience Happiness – we just had an all team call this morning. We got people in Finland and, you know, people in Oklahoma and California. We’re doing all the time zones – the first thing we do is, “How are you? And how is your practice?”

Nancy O’Brien: [00:35:17] And it really helps each other to say, “You know what? I’m working on principle number three, release control to be empowered.” It helps us understand where you are. And sometimes the agenda that we plan for the meeting changes based on what we’re learning about the humans that have come together in this time. And then, the other thing we’re missing on the back end is, you know, how if you have a meeting, you walk out with a couple of people and say, “Hey, let’s follow up on this. Let’s follow up on that.” We’re not doing that.

Nancy O’Brien: [00:35:48] So, what we need to do is bring back those human needs that we have and create the space for them in this wonderful reality that we actually know now that that myth of work life balance was always a myth. And no matter who we are, we’re bringing all of that to every aspect of our life. We bring our work to the situation with our kids. We bring our kid’s situation to work or community environment. And I think we have to acknowledge our humanness and how humans operate as social-emotional creatures. We’re the only species on the planet that has a conscious.

Jamie Gassmann: [00:36:49] Interesting. So, for the both of you, just one final question, for all the leaders that are listening out there today, if there was one takeaway action item that you wanted to leave them with that they should start doing now, if they haven’t already, for this new work environment or just even in general, what would that take away be? I’ll start with you, Robyn.

Robyn Hussa Farrell: [00:37:18] Okay. So, I’m going to bring this to a level of conversation that speaks very close to home. I direct the Suicide Prevention Task Force for three counties in the state of South Carolina. I’ve been doing that work for four years with researchers. I mentioned a focus group we had with H.R. executives from global companies. The conversation around suicide is a real thing and it’s a scary thing. And, now, executives are faced with, “My goodness. There’s a whole host of mental health and substance use challenges that are staring all of us in the face.”

Robyn Hussa Farrell: [00:37:55] I want to go back to the point I made earlier, which is, there are best practice ways of getting those conversations started. To Nancy’s really great point about encouraging your employees to share their stories, this resonates so much with me as both a storyteller and someone who thrives on helping individuals tell their stories. There is a model that’s evidence-based for suicide prevention and it is called Stories of Strength.

Robyn Hussa Farrell: [00:38:23] And one easy, quick, awesome way that you can actually engage your employees in the conversation is to ask them who are the sources of strength in your life? Let’s talk about them, call on them, perhaps even contribute a video of one way that they overcame adversity during COVID. And what were the sources of strength that pulled them through these crazy times that we’re in. So, leaning into it rather than letting fear be your guide and, again, following the best practices that exist because they’re out there.

Jamie Gassmann: [00:38:59] Beautiful. How about for you, Nancy?

Nancy O’Brien: [00:39:03] So, just like the flight attendants on the airlines would say, “Put your own mask on first so you can help each other,” I would invite you to really understand that as a leader. No matter if you’re an untitled leader, but you’re still a leader in your community or your home or whatnot, you cannot pour from an empty cup. Take care of you so you can take care of others well. There is data out there that says that 90 percent of leaders are suffering from burnout. And burnout unaddressed, unacknowledged, unmedicated can lead to suicidal ideation and suicide.

Nancy O’Brien: [00:39:55] So, I think the most important thing that leaders can do is model the desired behavior that we are all accountable and responsible for cultivating our mental wellness. And, you know, there’s about to be eight billion of us on the planet. Here is a nice thing, if we were supposed to do life alone, there wouldn’t probably be eight billion of us.

Nancy O’Brien: [00:40:23] So, you know, it was really interesting. I really spent the last year in Detroit with my son, who a year ago – and I won’t go into details – everything you read about is what he was experiencing. I thought, “Well, he doesn’t need to be alone. I could get in my car and I could go there.” And thank goodness I had my own practice. Thank goodness I was able to love and support him, but knowing it’s his own journey.

Nancy O’Brien: [00:40:57] And it was interesting because last week, I just happened to reconnect with, like, six people I didn’t talk to you for a while. And they said, “Well, what’s the last year been like?” And I, basically, shared with them what my year has been like in this wonderful journey with my son that I’m so privileged to be part of. And they’re like, “Me, too. Me, too. Me, too.” Every one of the six people I talked to had a 20 year old child who was going through something similar.

Nancy O’Brien: [00:41:29] And so, Robyn, to your point of sharing, an old version of me, the human doing, would probably not have shared that. But the human being, I shared here’s what’s going on in my life. You know, it might look like I’m put together because I happened to shower today, but I got this stuff going on. And it was so interesting to realize that my experience was really no different than these good friends and colleagues of mine.

Jamie Gassmann: [00:42:09] Yeah. Great.

Nancy O’Brien: [00:42:11] So, share your story. And it doesn’t have to be a pretty one.

Jamie Gassmann: [00:42:18] I love that advice. I think that’s a great one, because I think through those stories, we’re able to learn a little bit more about each other, which gives us the ability to have a little bit more understanding and grace for each other as well. So, thank you both for letting us celebrate you, and for sharing your stories, and your great advice, and your insights with our listeners. We appreciate you. And I’m sure your organizations and staff do as well, as well as your clients that you work with.

Jamie Gassmann: [00:42:48] And we also want to thank our show sponsor, R3 Continuum, for supporting the Workplace MVP podcast. And to our listeners, thank you for tuning in. If you’ve not already done so, make sure to subscribe so you get our most recent episodes and other resources. You can also follow our show on LinkedIn, Facebook, and Twitter @Workplace MVP. And if you are a Workplace MVP or know someone who is, we want to know about them. Email us at info@workplace-mvp.com. Thank you all for joining us and have a great rest of your day.

 

 

About “Workplace MVP”

Every day, around the world, organizations of all sizes face disruptive events and situations. Within those workplaces are everyday heroes in human resources, risk management, security, business continuity, and the C-suite. They don’t call themselves heroes though. On the contrary, they simply show up every day, laboring for the well-being of employees in their care, readying the workplace for and planning responses to disruption. This show, “Workplace MVP,” confers on these heroes the designation they deserve, Workplace MVP (Most Valuable Professionals), and gives them the forum to tell their story. As you hear their experiences, you will learn first-hand, real life approaches to readying the workplace, responses to crisis situations, and overcoming challenges of disruption. Visit our show archive here.

“Workplace MVP” Host Jamie Gassmann

In addition to serving as the host to the Workplace MVP podcast, Jamie Gassmann is the Director of Marketing at R3 Continuum (R3c). Collectively, she has more than fourteen years of marketing experience. Across her tenure, she has experience working in and with various industries including banking, real estate, retail, crisis management, insurance, business continuity, and more. She holds a Bachelor of Science Degree in Mass Communications with special interest in Advertising and Public Relations and a Master of Business Administration from Paseka School of Business, Minnesota State University.

Tagged With: Experience Happiness, Jamie Gassmann, mental health, mental wellness, Nancy O'Brien, R3 Continuum, Robyn Hussa Farrell, Sharpen

Decision Vision Episode 113: Should I Disclose My Mental Illness? – An Interview with Jacqui Chew, iFusion and TEDxAtlanta

April 22, 2021 by John Ray

Jacqui Chew
Decision Vision
Decision Vision Episode 113: Should I Disclose My Mental Illness? - An Interview with Jacqui Chew, iFusion and TEDxAtlanta
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Jacqui Chew

Decision Vision Episode 113:  Should I Disclose My Mental Illness? – An Interview with Jacqui Chew, iFusion and TEDxAtlanta

Diagnosed with bipolar disorder in 2005, Jacqui Chew seeks to normalize the conversation around mental illness. In a candid and open conversation with host Mike Blake, Jacqui discussed the journey to her diagnosis and how she’s learned to manage it. She also offered advice to HR directors and the rest of us who are approached by an employee or friend who discloses their mental illness. “Decision Vision” is presented by Brady Ware & Company.

Jacqui Chew, iFusion and TEDxAtlanta

Jacqui Chew is an award-winning marketing and business executive with more than two decades of experience delivering creative, data-driven strategies for venture-backed, high-growth companies. A proven positioning expert, brand builder, and innovation thought-leader with P/L experience, her programs contribute to MQL growth.

A creative problem solver and convener, Jacqui believes in the potential for ideas to change the world. As licensee of TEDxAtlanta, one of the largest TED affiliates in the region, she galvanizes a team of volunteers to produce the annual TEDxAtlanta show. Under her leadership, tickets for nine of the 11 sold out weeks before. This must-attend event has become the platform for tomorrow’s leaders playing host to renowned bioethicist Paul Root Wolpe, hunger eradication entrepreneur Jasmine Crowe, and Ryan Gravel, the “father” of the Atlanta Beltline.

Jacqui served as senior vice president of marketing at Avertium, an award-winning cybersecurity firm founded from a three-company roll-up. She led brand marketing, demand generation, social media, PR, sales enablement, analytics, marketing operations, and communications. During her tenure, Jacqui spearheaded the company’s successful repositioning, messaging and rebranding and, its CRM/marketing automation platform integration. She also worked cross-functionally to support the acquisition of a fourth company during this period.

Previously, as CMO-in-residence at the Advanced Technology Development Center at Georgia Tech (ATDC), a globally ranked business incubator, she worked with the 170+ companies to develop their go-to-market and product strategy. During her tenure, she also developed and taught the incubator’s first strategic marketing curriculum.

Prior to ATDC, Jacqui founded iFusion, a fractional CMO consultancy for high-growth venture-backed companies. Primary client projects: positioning, messaging, customer journey mapping, marketing plan development and marketing and sales alignment. The company led the launch of more than two dozen companies/products and contributed to $100+m in funds raised.

Jacqui served in executive marketing roles at PeopleSoft (acq by Oracle), Stonesoft (acq by McAfee now Intel), Silverpop(acq by IBM) and worked, on the agency side, with IBM Global Services, The Weather Channel, KontrolFreek, MessageGears, Preparis, Venture Atlanta, EarthLink and eBay.

Website | LinkedIn | Jacqui’s TEDx Video

Mike Blake, Brady Ware & Company

Mike Blake, Host of the “Decision Vision” podcast series

Michael Blake is the host of the “Decision Vision” podcast series and a Director of Brady Ware & Company. Mike specializes in the valuation of intellectual property-driven firms, such as software firms, aerospace firms, and professional services firms, most frequently in the capacity as a transaction advisor, helping clients obtain great outcomes from complex transaction opportunities. He is also a specialist in the appraisal of intellectual properties as stand-alone assets, such as software, trade secrets, and patents.

Mike has been a full-time business appraiser for 13 years with public accounting firms, boutique business appraisal firms, and an owner of his own firm. Prior to that, he spent 8 years in venture capital and investment banking, including transactions in the U.S., Israel, Russia, Ukraine, and Belarus.

Brady Ware & Company

Brady Ware & Company is a regional full-service accounting and advisory firm which helps businesses and entrepreneurs make visions a reality. Brady Ware services clients nationally from its offices in Alpharetta, GA; Columbus and Dayton, OH; and Richmond, IN. The firm is growth-minded, committed to the regions in which they operate, and most importantly, they make significant investments in their people and service offerings to meet the changing financial needs of those they are privileged to serve. The firm is dedicated to providing results that make a difference for its clients.

Decision Vision Podcast Series

“Decision Vision” is a podcast covering topics and issues facing small business owners and connecting them with solutions from leading experts. This series is presented by Brady Ware & Company. If you are a decision-maker for a small business, we’d love to hear from you. Contact us at decisionvision@bradyware.com and make sure to listen to every Thursday to the “Decision Vision” podcast.

Past episodes of “Decision Vision” can be found at decisionvisionpodcast.com. “Decision Vision” is produced and broadcast by the North Fulton studio of Business RadioX®.

Connect with Brady Ware & Company:

Website | LinkedIn | Facebook | Twitter | Instagram

TRANSCRIPT

Intro: [00:00:02] Welcome to Decision Vision, a podcast series focusing on critical business decisions. Brought to you by Brady Ware & Company. Brady Ware is a regional full-service accounting and advisory firm that helps businesses and entrepreneurs make visions a reality.

Mike Blake: [00:00:21] Welcome to Decision Vision, a podcast giving you, the listener, clear vision to make great decisions. In each episode, we discuss the process of decision making on a different topic from the business owners’ or executives’ perspective. We aren’t necessarily telling you what to do, but we can put you in a position to make an informed decision on your own and understand when you might need help along the way.

Mike Blake: [00:00:40] My name is Mike Blake and I’m your host for today’s program. I’m a Director at Brady Ware & Company, a full service accounting firm based in Dayton, Ohio, with offices in Dayton; Columbus, Ohio; Richmond, Indiana; and Alpharetta, Georgia. Brady Ware is sponsoring this podcast, which is being recorded in Atlanta per social distancing protocols. If you would like to engage with me on social media with my Chart of the Day and other content, I’m on LinkedIn as myself, and @unblakeable on Facebook, Twitter, Clubhouse, and Instagram. If you like this podcast, please subscribe on your favorite podcast aggregator, and please consider leaving a review of the podcast as well.

Mike Blake: [00:01:15] Today’s topic is, Should I be open about my mental illness? One in five U.S. adults report that they suffer with some sort of mental illness, and an estimated two-and-a-half percent of U.S. adults experience bipolar disorder at some point in their lifetimes, 7.1. percent of U.S. adults are characterized as having major depression. And these are numbers that go back to 2019. And in case you haven’t heard, most of us had kind of a rough year in 2020. We had a combination of a once in a century global pandemic. We had unprecedented, massive social upheaval. And in some places in the country, we had murder hornets.

Mike Blake: [00:01:59] And, you know, for a lot of us, it’s been a rough ride, a lot rougher than usual. And most of us, I’m sure, have heard, many have read, and seen many stories of the mental toll that the pandemic has taken on many of us, ranging from job loss to being cooped up at home, to having to take on home roles that we were not prepared for. For example, I am the world’s lousiest Spanish teacher for home schooling our son, which is not necessarily our plan. We can only hope we can order a Taco Bell because I think that’s the only thing I’m qualifying him to do. But his ten, he might grow out of it.

Mike Blake: [00:02:39] And, you know, you think about mental illness, and I’m hoping that kind of one good thing that comes out of the pandemic is, I hope it makes us more aware of mental illness and it kind of give it its due. You know, years ago, I served on the board of a nonprofit called Care and Counseling Center of Georgia, whose mission was to provide mental health care services to low income folks. And they did a really good job of it in spite of my being on the board.

Mike Blake: [00:03:13] But one of the things you learn about mental health and mental – you will actually learn about two things. Number one is, your mental health is still sort of taken a backseat to so-called physical health. And, you know, you grow up and you talk about people who are either tough or they’re not tough. And some people of faith will claim that that makes them impervious to any kind of mental illness and so forth. Even to the point where, you know, it wasn’t that long ago, I think a lot of people thought that mental illness was a choice.

Mike Blake: [00:03:51] And secondly, I think people are understanding now that not only does it need to be destigmatize, but the thing on mental health is that if you don’t have mental health, a lot of bad downstream things happen. They can happen at the micro level where it impacts your job, it impacts your personal relationships, it impacts your ability to be a fully engaged, fully actualized member of society, fully actualized person. And in very extreme cases, particularly the United States where gun ownership is plentiful, mental illness that is either undiagnosed, untreated, unmonitored, simply not paying enough attention to, can have, frankly, catastrophic results.

Mike Blake: [00:04:38] And I can’t help but wonder how different might our world be if we gave, frankly, mental illnesses its due. And I think now as we are entering this this trans-pandemic phase where, you know, many of us are becoming vaccinated and we’re starting to kind of wrestle with returning to work, we’re wrestling with returning to restaurants, going back to baseball games, and so forth. And, you know, the mental health issues aren’t going away. In fact, you could argue that there are more mental health issues that are going to be created by sending people back to the office.

Mike Blake: [00:05:18] And I think and I hope that one thing is abundantly clear that, you know, mental health simply cannot be ignored anymore. It’s not the moral thing to do. And I would argue it’s not the business correct thing to do. Because if you have even a small business of 25 people, statistically speaking, five of those people are really struggling with a diagnosable disorder. And one of them probably has something akin to bipolar disorder. And they’ve just done a very good job of hiding it or we’ve done a very good job of not seeing it.

Mike Blake: [00:05:57] And so, therefore, I wanted to cover this topic. It’s not an easy topic. I’m certainly not a physician, but I think it’s so important. I think we have to equip ourselves. Statistically speaking, again, there are thousands of listeners listening to this that are struggling with this question. And then, for people like me, who at least I don’t believe that I have a diagnosable mental illness, others may disagree, but I don’t believe that I do.

Mike Blake: [00:06:22] But I do want to make sure that every resource is available in my network and my company – of which I’m a shareholder – that if there are folks – again, statistically speaking, there are a number of people – that are struggling with mental illness of some kind that we, as a company, do the right thing. That we are compassionate, that we are accommodating, and that we stand up for them, and we don’t abandon them. We don’t try to force them into the shadows. And so, I hope that that thesis makes sense to use as we kind of go through, I think, what is a very challenging and necessary topic.

Mike Blake: [00:07:01] And joining us today to help us talk about this is Jacqui Chew. Jacqui works at the intersection of storytelling, innovation, and business. And I’ve known her for a long time. In fact, I took over her office once. She deploys the power of narrative design and reframing an organization’s brand story for resonance and to inspire action. Described as the Lara Croft of problem solving, Jacqui is a seasoned business operator with a passion for building inclusive teams and working cross-functionally to bring disparate groups together towards a common goal.

Mike Blake: [00:07:33] As the curator and licensee of TEDxAtlanta, Jacqui is always on the lookout for change makers and innovations that are solving for the challenges of today and those just around the corner. Under her leadership, first of TEDxPeachtree from 2009 to 2018 and presently of TEDxAtlanta, Atlanta has grown in recognition within the global TEDx community as an innovation hub for technology, health care, and social impact initiatives. And I’m a big fan of TEDx. I watch three to four TEDx videos a week. And I’ve watched Jacqui’s video as well, we’ll refer to that in our conversation. Jacqui is resourceful, tenacious, and well-networked in the Atlanta business, social impact, and technology communities. Jacqui Chew, welcome to the program.

Jacqui Chew: [00:08:16] Thank you for having me, Mike.

Mike Blake: [00:08:21] So, Jacqui, I brought you on because you’ve chosen to hold yourself out there as a person that has bipolar disorder and has figured out how to navigate life with that particular disorder. So, you know, I’ve read about bipolar disorder. Thank God I don’t have it. I don’t have a family member that has it. I have a couple of friends that have. But explain to the audience in your kind of best terms, how would you describe bipolar disorder to somebody?

Jacqui Chew: [00:08:54] So, first of all, I would call it a mood disorder, because the symptoms manifests itself in extremes in mood changes. And this isn’t to be confused with a person who is “moody.” But mood changes from the standpoint of severe depression to the point where you would lose interest in what you normally enjoy. Or you have a really severe depressive episode would be if you are unable to sleep and you find yourself crying uncontrollably at absolutely nothing, severe fatigue. So, these are severe manifestations of depression. So, there’s that aspect of it.

Jacqui Chew: [00:09:50] At the worst in terms of depression, the worst manifestation of a symptom on the depression side is suicide, thoughts of self-harm and, in some cases, self-harm. So, that’s that part of it. The other side of the equation or the other end of the pendulum is mania and manic episode. So, mania is generally characterized as severe anger to the point of violence. So, for instance, this individual that I know from our support group sessions, when he is in mania, he specifically does not drive. He actually specifically has stopped driving because there are certain types of traffic situations that trigger the symptoms and cause him to act out in violence.

Jacqui Chew: [00:10:59] Other expected symptoms of mania is excessive shopping. You know, maxing out your credit cards. And then, yet another is hypersexuality, which can be really, really hard. Now, I’m not a doctor. These are sort of observations and sharings over the years since – gosh – I’ve been going to support group sessions and since 2005. So, over the years, these are some of the experiences that my fellow attendees have shared with the group. And so, these are some of the symptoms. It’s generally two opposite extremes experienced by an individual, and each of those extremes could be experienced by the person for a couple hours, a couple of weeks.

Jacqui Chew: [00:11:59] I’ll give you an example. There was a point in time when I wasn’t diagnosed, which I remember staying up for three days and going through a complete cleaning of my house. Now, I did end up with a very clean condo, but I didn’t realize at the time that I was experiencing mania and that I wasn’t able to sleep. I was hyperactive. There was just a lot of energy. And I was probably a lot blown up. I was testier and quicker to anger than normal. And this went on for a couple weeks, as I recall. Now, looking back after my diagnosis in 2005, I recognized through my therapy sessions that these moments in time or periods in my life that I had dismissed as just me being the eccentric me that I am were actually symptoms. I was experiencing episodes. That was a very long explanation.

Mike Blake: [00:13:13] Well, I think it deserves it. And for the audience listening at home, too, I think bipolar disorder until recently was more commonly known as manic depressive disorder. Correct?

Jacqui Chew: [00:13:26] Yes. Correct.

Mike Blake: [00:13:27] That’s sort of the new or maybe that’s the clinical. I’m not sure why the name change. But if it sounds like manic depressive disorder, the answer is, yeah, because it is. So, you know, I watched your video and you described a time which I guess is 15, 16 years ago when you kind of came to a crisis point effectively where you sought specific medical attention, and I want to come to that.

Mike Blake: [00:13:56] But before I get to that particular moment, I’m curious, before you got to that moment, was there a gradual kind of trail of breadcrumbs, if you will, of increasingly frequent or severe symptoms that led you to that point where, “Man, this is not right. This is not what most human beings have to go through.” Or as is the case with something like schizophrenia, did one day all of a sudden or in a very short period of time, you simply became bipolar. Does it work one of the two ways? Did you have one of those two experiences?

Jacqui Chew: [00:14:34] I can’t speak for, you know, my peers. But I can tell you, for me, I had no idea that anything was wrong with me. That period of time of three days where I stayed up and cleaned my loft, I think that was back in 2004. And I wasn’t diagnosed until towards the end of January of 2005. And the reason why I know this is because – and I talk about this in my TED talk – it was an evening, I was watching Jeopardy, and then I was prompt while I was watching Jeopardy, which is not something that you would normally do. Though, I didn’t think very much of it, actually, which is kind of strange in and of itself now in hindsight.

Jacqui Chew: [00:15:30] And the next day going into work, I found myself, essentially, just staring at a document for a very long time. It didn’t seem like a very long time, but it turned out to be a very long time and then realizing that I wasn’t processing any of the words that I was looking at. And that was when it was like a stroke of panic. It was a surge of panic where I knew something was wrong, I didn’t know what was wrong. So, I called my regular doctor and it was an emergency. I called him and I explained what had happened. I didn’t explain the night before and the crime, but I just explained to him that I really couldn’t understand anything that I was reading.

Jacqui Chew: [00:16:27] He was clearly concerned and he gave me the names of three doctors and phone numbers. Now, that in and of itself was a little strange because I could write numbers and read numbers, but I couldn’t really write the names of the doctors and read it back to myself. I don’t really know how to explain that. So, I had to remember, so I, essentially, just remembered the first name and wrote down the first number, because that’s all that I could process at the time. And so, I was very fortunate.

Jacqui Chew: [00:17:06] Now, I called that particular doctor, that psychiatrist. Now, he couldn’t see me for a-month-and-a-half. I mean, that kind of tells you, 2005, our health care system was just not geared toward helping people with mental health challenges. So, unless, of course, had I said to my doctor that I thought about killing myself, I had thoughts of self-harm, that would have been a whole different ball of wax.

Mike Blake: [00:17:38] Right. You have to move to the front of the line at that point.

Jacqui Chew: [00:17:40] Pretty much. And there’s another story about that. I’ll explain that in a second. So, there wasn’t a slot in time for six weeks. I made the appointment. I wrote down the date. And then, I was very fortunate because a few days later the office called me. The doctor’s office called me and said, “Hey, we have a cancellation. Would you like to come in? Are you available to come in?” And I did. So, that was super fortunate for me because, at that point in time, I was starting to hallucinate. And I knew I was hallucinating because there’s no way that I was hanging off of the rafters on my loft with a noose around my neck. I knew that wasn’t happening. So, I knew I was hallucinating. So, that began my journey until today. That was how it all began.

Mike Blake: [00:18:48] So, when you were first diagnosed, did you feel that you had to hide your condition? Did you feel like you sort of had to tell the whole world? Did it not make an impact if you felt like it’s just like being told I have arthritis? How did you kind of emotionally react to that?

Jacqui Chew: [00:19:12] Well, so you have to remember, this is 2005, before people could talk about these things, before it was normal. I mean, ADHD in your kid was something to be ashamed of, still, at the time. Or people would talk about their kids in [inaudible] like, “Oh, my child has autism.” Just none of this was okay to talk about. And so, I’m thinking about becoming an evangelist or raising awareness. I wasn’t. I had no idea, first of all, what this is all about.

Jacqui Chew: [00:19:56] First of all, I wasn’t diagnosed with bipolar disorder. My original diagnosis was schizophrenia. Which, you know, there are similarities in symptoms. I mean, the fact that I was seeing myself hanging from the rafters and I was hearing voices, that is classic schizophrenia symptoms. So, I was diagnosed that way and I was prescribed medication for that. And along with going into therapy with my psychiatrist, he also recommended that I go to a support group on a regular basis. So, I didn’t know that it was a lifelong condition. That there is no cure. I had no clue. And it was one of those, like, eye for an eye. So, if I take my meds, I do all the things that my doctor wanted me to do, I’m going to be okay. All of this will stop. And I can just move on. So, this is 2005, and I did.

Jacqui Chew: [00:21:15] And then, for the longest time, I just assumed that I was fine. [Inaudible]. Now, we did find out six weeks later or two months later that the schizophrenic diagnosis was incorrect. It was bipolar disorder because my hallucinations receded once I was putting into place some of the sleep hygiene, the official term. Like, taking the television out of your bedroom. By the way, you cannot or should not, no one should be watching television and go to sleep. It’s really bad for you. I can’t tell you the science behind it, it was explained to me, I forget. But it’s really bad.

Jacqui Chew: [00:22:03] And so, just practicing good sleep hygiene, getting eight hours of sleep, ensuring that it’s deep REM restful sleep. Those were the measures that I took. When I went back to my sixth week visit, it was hallucinations that got away. Some of the other symptoms still persisted. And he was able to give me a correct diagnosis of bipolar disorder and then we went from there. So, I was in no way thinking about telling people. It was more about getting well. How do I get well? How do I ensure that I can cognitively process reading works?

Jacqui Chew: [00:22:55] I’m a knowledge worker. It’s what I do for a living. I’m a writer. I tell stories. I read messaging. I help entrepreneurs with their positioning. And if I’m unable to be on my game from a cognitive function point of view, then I don’t have a way to be self-sufficient. It’s Maslow’s Hierarchy of Needs. You first have to take care of your bare essentials. And because I was living on my own, my family is still 10,000 miles away. I essentially was my own person, my own provider, and I had to take care of myself. So, that was the sole focus.

Jacqui Chew: [00:23:46] I have to tell you that this erroneous notion that bipolar can be cured. And after a period of time, I can just go back to doing all the things that I used to do. You know, that’s not even good for me, was a really bad thing and catastrophic because I had a relapse and a really severe episode of 15 months starting February-ish of 2008. And I didn’t come out of it until July, August of 2009.

Mike Blake: [00:24:20] And, you know, that’s something I think is very underappreciated, maybe unappreciated, about mental illness. I’m not a doctor either, but I’m not aware of any mental illness that is considered curable. I’ve never heard a psychiatrist say, “I cured somebody of X or Y.” Right now with the current state of the art science, it’s all about treatment and management. Right? Again, unless there’s a radical shift in technology, it ain’t going away. And if you’re afflicted in some way like that, then it’s just going to be your companion.

Jacqui Chew: [00:25:01] Right. Well, you know, it’s amazing. We know we have gone so far or come so far in terms of technological advancements. Advancements in all kinds of areas. But scientists are still somewhat mystified by the brain and how it works. They do know that it’s a chemical imbalance. It is truly a chemical imbalance. They’re not entirely sure what causes it altogether. They know that some types of bipolar disorder, and there are four types. Some types are triggered by damage to the hippocampus part of the brain. Some of it has to do with the neurotransmitters not firing the right way. So, there’s not a lot of clarity.

Jacqui Chew: [00:26:10] And then, of course, there’s environmental factors as well. There are theories that it’s genetic – actually, it’s not a theory. They’ve done experiments with twins and they’ve seen that mood disorders, there’s a genetic underpinning to mood disorders. And environmental factors like stress or death in family or substance abuse, those factors could trigger symptoms.

Mike Blake: [00:26:50] So, yes. I want to kind of seize on that a little bit, grab a hold of that for a little bit, because you mentioned in your video that you had to implement a certain rule. Because there’s one certain work trigger that you highlighted. So, I was wondering if you could talk about that and has it worked?

Jacqui Chew: [00:27:10] You are referring, like, to the no asshole rule.

Mike Blake: [00:27:15] I am indeed. Thanks for coming on the podcast anyway. I hope you’re alright.

Jacqui Chew: [00:27:23] You know, I think so. So, in mood disorders, like for me, there are stressors and there are triggers. So, stressors are conditions that kind of exacerbate that gives me a heightened sense of stress – hence, stressors – which then triggers a certain emotion. Triggers are, literally like for me – I can’t speak for the rest of my peers here – there are certain behavior, certain personality types, and, sometimes, in some cases certain phrases that trigger me to anger, to behave in a certain way that I have no control over. And they also trigger such an overwhelming sense of doubt and fear and shame, even, that I have no control over. It’s completely irrational and I have no control over it.

Jacqui Chew: [00:28:38] And so, the no asshole rule has everything to do with a certain kind of personality that, unfortunately, is quite persistent in the technology, I dare say, in this –

Mike Blake: [00:28:54] There’s no shortage of assholes. Yeah. Yeah.

Jacqui Chew: [00:28:59] Yes.

Mike Blake: [00:28:59] And we make more.

Jacqui Chew: [00:29:01] So, when I say asshole, what I mean is there are certain traits. Like, people who always demand more and they move the goalpost. I think we’ve all experienced coworkers or managers like that, who they demand without ever providing positive reinforcement. And when a certain goal had been attained, instead of taking a moment to acknowledge or appreciate, they move the goalpost just a little bit further. And for me, that sort of personality is a trigger for me. And so, I’ve tried very, very hard to steer away from working with people like that. And in many cases, I’ve had to develop coping mechanisms. So, you hear that a lot if you come to my group support sessions. We talk about coping mechanisms.

Mike Blake: [00:30:25] I’m sure you do.

Jacqui Chew: [00:30:26] And just techniques to moderate the impact of certain kinds of behavior that trigger us. Because in many cases, in the workplace, you can’t always remove yourself from personalities like that. You just have to find ways of reducing and minimizing the exposure to personalities like that.

Mike Blake: [00:30:53] So, I’d like to talk about that because I think that’s a very important subject and starts to intersect with the business part of it, if you will. And what I’d like to ask about that, first of all is this, is that, given that you know these things about yourself, do you entirely take it upon yourself to minimize your exposure to these triggers? Or do you kind of try to work with the people that you’re involved with and say, “Hey, look. You know, I sort of have this thing going on and these four things are really not good. And I’d like to try to avoid those in this environment as much.” can you have conversations like that? Am I just sort of off the reservation?

Jacqui Chew: [00:31:45] If I care enough about the person and respect the person enough, quite honestly, Mike, I’ll take the trouble to do that. Because honestly – let me give you an analogy and perhaps this would become clear. If someone is being abusive or discriminatory toward me, it is not my responsibility to tell them that they are and to teach them some other way. I don’t think it’s my responsibility. And I don’t want to carry that burden. That’s me personally. I know other people would.

Jacqui Chew: [00:32:25] However, if I care and I respect the person enough, and want to continue to have a relationship with that person, an ongoing sustainable relationship with that person, then I would because I want a sustainable ongoing relationship. Then, the amount of investment that I would have to make that the outcome warrants the investment. Because it’s a big investment. It is very difficult. So, first of all, that person has to have some semblance of empathy.

Mike Blake: [00:33:04] Yeah. That it’s a nonstarter, right?

Jacqui Chew: [00:33:08] Correct. One of the primary reasons why assholes are assholes, Mike, is because they lack empathy and self-awareness. And I, in my years, have come to the conclusion that some people just can’t help themselves. And who am I to help them stop being an asshole? So, I’m just going to work with them as best as the situation calls for it to get the job done, to accomplish the goal, and move on. That’s how I feel. That’s my coping mechanism. It would take too much energy for me to manage my disorder and try to change these people.

Jacqui Chew: [00:34:00] The situation is quite different if a person is exhibiting these behavior traits, these less desirable behavior traits, but has some semblance of empathy. They just don’t know it. They don’t know what they’re doing. But if they did, if I thought that if they did know what they were doing, and it’s the impact of their behavior on others that they would consider a different way. If I detected that and I wanted a sustainable relationship with these people, I would make the investment.

Jacqui Chew: [00:34:39] And yes, I would absolutely say, “Look -” and I would train it to the standpoint of I have a mood disorder. And that, too, is a very self-centric thing and that’s just not my style. I would make the standpoint of, “Look, when you say these kinds of things in this sort of a situation, you may not mean it this way.” But let me tell you how it’s being perceived. And if this is not the way you want it to be perceived, then let’s find a better way of articulating your thoughts. And that’s how I do it.

Mike Blake: [00:35:20] So, beyond this particular approach, which is a very sort of – let’s call it – individualized or even a non-scalable approach, because that’s been focused to one person at a time. And I think that’s part of where the ROI equation comes in that you’re describing. Are there other things that you need to do to kind of protect yourself? For example, I would imagine because you said that a good sleep schedule is essential to managing your condition. To me, that says it would be very difficult for you to be in a culture that thrives on the all-nighter. It sounds like that’s something that could be not only suboptimal, but potentially even dangerous for you.

Jacqui Chew: [00:36:05] Yes. And, actually, when I violate my no asshole rule and I allow myself to be consumed by let’s work an all-nighter type of culture is when I get into trouble. I literally get myself very sick. And so, yes, there’s a measure of protection that I have to put around my boundaries. So, this is where boundaries come in. And people without the bipolar disorder have boundaries.

Jacqui Chew: [00:36:41] Now, what is really interesting, I think, in my situation that I think is worth noting for your listeners who may find themselves in a similar situation is, I am naturally a high performance, hard charging individual. That is my nature.

Mike Blake: [00:37:04] Yeah. I’ve seen it.

Jacqui Chew: [00:37:04] Unfortunately, my nature is hurtful to my condition. So, I have to fight my default and learn a new default. And so, what I’ve done is learning a new default – perhaps, old dogs can’t learn new tricks, as the saying goes. Learning a new default has proven to be too difficult. So, what I’ve done is I’ve created extensions to the default. So, it’s like home improvement. I’ve added extensions and caveats to the default where, yes, when it is absolutely necessary, I will work the 80 hour week. But I will not work the 80 hour week, I would work for a week, maybe two, at most. And then, I have to go back to a 40, 50 hour week, which is a normal week for me. Or I take a mental health game – you hear people say that all the time – where you take a Friday and you just switch it up.

Jacqui Chew: [00:38:18] Now, I have learned as a coping mechanism to turn off my phone and go off grid one day out of every weekend. You have Saturday, you have Sunday, so I either pick a Saturday or Sunday – usually it’s a Sunday – where I completely go off grid and I do not check phone, emails, nothing. So, it’s kind of like an electronic detox or digital detox.

Mike Blake: [00:38:51] Well, you know, I mean, a lot of the things you’re describing sound like they’re probably pretty useful for people that aren’t fighting bipolar disorder, frankly. I can tell you something, I’ve started to become very mindful of my own sleep schedule, because when you can operate in short sleep, it’s a blessing and a curse. It’s a blessing because it allows you to to do more. But for me, Parkinson’s Law just takes over. And all it does, it allows me to outwork my mistakes. And that’s not really an optimal place to be anyway. So, you know, the way you described these sort of parameters in a way that I think are consistent with kind of best practices for mental maintenance anyway.

Jacqui Chew: [00:39:39] Indeed. So, many of the measures that I’ve taken, anyone and everyone, really, should take regardless of what sort of a workspace they’re on, it really doesn’t matter. And so, I’ll be very specific. If you have a television in your bedroom, remove it. This is probably the hardest one for most people, because a lot of people I know have televisions in their bedrooms. It’s terrible. Eight hours of sleep? Now, some people need eight. I need six hours of sleep. Six good hours of sleep is sufficient for me. It’s the quality sleep more than the quantity of sleep.

Jacqui Chew: [00:40:31] So, for me to process problems, I need to be doing something else. So, this is the other thing about corporate America is, it’s not always forgiving about extracurricular activities. There are some cultures that they don’t condone a person, an employee, having nonprofit work or volunteer work or anything like that, when they want you and all of you and all of your time.

Jacqui Chew: [00:41:06] So, I stay away from cultures like that because that is not how I operate ultimately. My optimal goal is the ability to problem solve at work, but I’m on problem solving whilst I’m doing other things, other activities that are not work related, like organizing TEDxAtlanta. That actually is invigorating. It’s a very renewing process of organizing that endeavor. And it helps me process the other kind of work problems that I have, the revenue generating problems that I have that I’m helping to overcome and add value to. That is my mode.

Jacqui Chew: [00:41:47] So, I think people have to find what works for them. I’m describing what actually works for me in this instance. The whole sleep hygiene thing, absolutely, that works for everybody. That applies to everybody. The hours, that’s individualized. Everyone has a sweet spot. And then, finally – gosh – a lot of what happens that may not be obvious is that people with bipolar disorder, when there is an episode and there’s a true multi-week, multi-month episode of depression, what it does is, it also completely obliterates your self-confidence. And one of the ways to rebuild self-confidence is to do volunteer work.

Jacqui Chew: [00:42:43] So, when I experienced the very long episode from February 2008 to 2009, July, August, was the way I slowly came back to the world, so to speak, was beyond the talk therapy, beyond the medication, beyond the group support sessions every two weeks, every month. I also began to volunteer at, actually, St. Vincent de Paul in this case, where something as simple as stocking shelves at the food bank. So, rebuilding a sense of confidence is really, really important in the recovery process as well. And engaging in activities that reinforce your sense of self when you’re not in an episode, when things are being managed, when your condition is being managed is also very important.

Mike Blake: [00:43:58] So, one question I want to make sure to get to is – and I’m curious about this for myself, because as a manager, as a leader, I may encounter this – if somebody that were in my charge were to approach me and sort of close the door and just say, “Hey, look. I’ve got this issue. I’ve got this issue of bipolar disorder. And I just want to let you know about it, because some things you may not expect to happen, might happen. Or I may have specific needs, I need help manage it.” What’s the best way for me to react to that? Should I react to it? Do I hit them off to H.R.? I mean, how can I engage constructively in that conversation?

Jacqui Chew: [00:44:50] Well, that’s a tough one, Mike, because you’re now wandering into labor laws and H.R., all of that. That’s the difference. So, I’ll tell you how I react in the past to team members who come to me whose work performance had visibly, obviously fallen off. And I’ve had this composition, I initiated a conversation. And then, they told me that there has been a series of deaths in the family and they were just not feeling well. It’s months apart. So, first of all, regardless of what your H.R. policy is about this, I think it’s important to just listen. Sometimes the best action is no action. And sometimes the person may just want to be heard.

Jacqui Chew: [00:45:50] People have to consider that. I mean, there may not be an action necessarily. The person, they just want to be heard. Because it’s very lonely when you’re experiencing symptoms. You feel like you’re the only one in the world feeling it when it’s not true. But your brain is telling you that you’re the only one. So, just being an ear and not committing to anything, not saying anything, and just understanding and showing kindness and empathy, that sometimes can be enough.

Mike Blake: [00:46:34] I really like that. And, you know, it reminds me actually of a quote from Art of War that suggests that one of the hardest things to do but the best thing to do is simply nothing. I’m paraphrasing. It’s really, one of the hardest things to do in battle is wait. But, you know, it translates very well there that sometimes the best thing to do is just nothing. And for somebody like me who prefers to be proactive and, frankly, would like to help, if somebody comes to me with something like that, my first instinct is how can I help? Even though I am patently unqualified to help somebody. I don’t have that condition. I’ll have medical training. You know, I read what I read on the Internet, half of which is probably wrong. But I think that’s a really good piece of advice. I really do. And it’s surprisingly hard.

Jacqui Chew: [00:47:32] Yes, it is. So, being heard is often times the best answer for the person across the table who is sharing something that is very difficult for them to share. Making sure that they feel heard is possibly the best gift that you can give them as manager. Now, I think, though, the situation would be different if you are sensing that they could possibly hurt themselves. It could be in that state. You never know. So, first of all, you never know. But if you even have a glimmer of that, then it’s time to have a conversation with your H.R. to better understand all the different angles.

Mike Blake: [00:48:32] We’re talking with Jacqui Chew, and the topic is, Should I be open about my mental illness? And that conversation is adjacent to something that I started a conversation in our company, about, three years ago – not long after I joined, actually. And this is in the wake of the Ohio State scandal where one coach was abusing his wife, and other coaches knew, and apparently didn’t do anything. Certainly, not enough to kind of intervene in that. And the question I ask and still ask – because there’s really no great answer – is, as an employer, as a leader, if I hear something like that in my firm, what are my obligations, both ethical and legal? What are my constraints, both ethical and legal? And I think what you just described is actually quite adjacent to that.

Mike Blake: [00:49:32] So, we need to wrap up here. We could do this for a lot longer, but we have limited time. I want to be respectful of the rest of your day. But I am curious about about one thing, you know, in the 15, 16 years that you’ve struggled with this and have become an advocate for awareness, do you think that as a society we’ve gotten better at acknowledging the importance, severity, and impact of mental illness?

Jacqui Chew: [00:50:03] Unequivocally, yes. And it’s been accelerated by the onset of COVID. Ironically, COVID has affected such a large swath of the population in terms of the social distancing and isolation having such a profound impact on a person’s psyche and for many people. That it has given those of us who were diagnosed before, who have diagnosed condition, it’s given us a broader audience. There’s more empathy. There’s less likelihood of the other person, saying, “Oh, it’s all in your head.”

Mike Blake: [00:50:51] Right. It’s a stupid thing to say.

Jacqui Chew: [00:50:57] Well, people say it.

Mike Blake: [00:50:59] There’s no shortage of stupid things for people to say. But go on.

Jacqui Chew: [00:50:59] There you go. Or this notion that, if you take a pill, if you take a series of pills, and you go to your doctor, you’ll be fine. Because the pandemic has affected so many people in so many different ways that there’s a really good chance if you talk to your neighbors, they know someone in their family or they know someone in their second ring of peers or friends and associates who’ve been affected by the pandemic from a mental health point of view.

Jacqui Chew: [00:51:37] So, my point is, mental health issues are more prevalent as a result of the pandemic. And, therefore, the conversation around it is just more mainstream. COVID has mainstreamed mental health, and the challenges, and the symptoms, and the problems. And there’s a distinct level volume of conversation that’s happening on social media, on Clubhouse, and on Twitter.

Jacqui Chew: [00:52:14] I mean, even at Ted, I spent my lunch time listening and watching a whole panel of iconic TED speakers as part of this thing that Ted puts together. And Monica Lewinsky was there. She’s a huge advocate for mental health and normalizing the conversation around mental health. She shares my vision and my wish that – gosh – I wish that it could be a dinner table conversation, just like diabetes. Like, talking about how’s your dad’s diabetes coming along? How’s he managing it? Is he exercising? I wish we could talk about how’s your brother’s mood disorder coming along? Is he getting his weekly needs? I mean, I would love to see that happen. And I think we are closer. We’re not there, but we’re closer because of the pandemic.

Mike Blake: [00:53:10] I think that’s a great place to put a pin in this and wrap it up. And maybe we’ll do a part two at some point. I only got through about half the questions, but that’s fine. How can people contact you for more information about this, maybe just to share their journey or get your advice?

Jacqui Chew: [00:53:28] Sure. So, I’m active on Facebook. It’s just Jacqui Chew. I’m also active on LinkedIn, also Jacqui Chew. And I have a website, jacquichew.com.

Mike Blake: [00:53:39] Yeah. As you can tell, Jacqui is not an introvert. She is not hard to find. And that’s going to wrap it up for today’s program. I like to thank Jacqui so much for joining us and sharing her expertise with us. And on a side note, frankly, just for having the courage to be this advocate, I am confident that it has helped a lot of people over the way. And I’m equally confident is going to help at least a few listeners to this program.

Mike Blake: [00:54:05] We’ll be exploring a new topic each week, so please tune in so that when you’re faced with your next business decision, you have clear vision when making it. If you enjoy these podcasts, please consider leaving a review with your favorite podcast aggregator. It helps people find us that we can help them. If you like to engage with me on social media, with my Chart of the Day and other content, I’m on LinkedIn as myself and @unblakeable on Facebook, Twitter, Clubhouse, and Instagram. Once again, this is Mike Blake. Our sponsor is Brady Ware & Company. And this has been the Decision Vision podcast.

 

Tagged With: atdc, Bipolar disorder, Brady Ware, Brady Ware & Company, iFusion, iFusion Marketing, jacqui chew, Mental Illness, Mental illness stigma, Michael Blake, Mike Blake, schizophrenia, TEDxAtlanta

Get Known, Get Connected, Get Ahead – An Interview with Michelle Tillis Lederman (Inspiring Women, Episode 31)

April 15, 2021 by John Ray

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Inspiring Women PodCast with Betty Collins
Get Known, Get Connected, Get Ahead - An Interview with Michelle Tillis Lederman (Inspiring Women, Episode 31)
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Get Known, Get Connected, Get Ahead – An Interview with Michelle Tillis Lederman (Inspiring Women, Episode 31)

On this edition of “Inspiring Women with Betty Collins,” Michelle Tillis Lederman speaks with Betty about why relationships are so vital to success, the seven mindsets of connectors, a mindset of abundance, and much more. “Inspiring Women” is presented by Brady Ware & Company.

Betty’s Show Notes

Michelle Tillis Lederman is a people expert who inspires organizations and individuals to build real relationships and get real results.

We live in a network economy – – it’s all about who you know, who knows you, and what they know about you. But in this remote working, socially distant period in time, connecting has taken on new challenges.

She would be the first to say she is “a recovering CPA,” and now has a company called Executive Essentials. And she has written several books.

We focus on one in particular, The Connector’s Advantage. Connectors think and act a certain way that makes things happen faster, easier, and often with a better result. In the book, and in this is episode, we cover the 7 Mindsets to Grow Your Influence and Impact.

We go in depth on #3, The Abundant Mindset.

She talks about some great key points about why it’s important to keep this mindset, including,

  • stop comparing yourself to others
  • envy and jealousy are normal, and don’t let it take over
  • feel grateful, practice gratitude

Michelle Tillis Lederman

Michelle Tillis Lederman is a people expert who inspires organizations and individuals to build real relationships and get real results. Having worked with organizations large and small, she’s identified the common struggle… it’s people challenges.

Michelle began her journey to training and speaking when she became disheartened by the lack of leadership and communication she experienced in corporate America. She is a recovering CPA who spent over a decade in finance. Michelle’s shift began when she wanted to teach hedge fund advisers how to convince her to invest. Michelle realized she was a teacher at heart, and began designing her own ideal career. It was this change that led her to found Executive Essentials, a training company that provides communications and leadership programs, as well as executive coaching services, to enable others to excel professionally.

Michelle is an accomplished speaker, trainer, coach, and author of four books including The Connector’s Advantage, The 11 Laws of Likability, Heroes Get Hired and Nail The Interview – Land The Job. Named by Forbes as one of the 25 Professional Networking Experts and also a former NYU professor, financial executive, and recovering CPA. She teaches from experience and shares what she learned during her extensive career. Michelle’s clients range from government to academia to non-profit to Fortune 500 companies including Madison Square Garden, Citi, Johnson & Johnson, Ernst & Young, Deutsche Bank, Michigan State University, Columbia Business School, Target, Sony, the NYC Department of Environmental Protection, and The Museum of Modern Art.

Michelle received her BS from Lehigh University, her MBA from Columbia Business School, and her PCC accreditation from the International Coaching Federation. She is certified in the Marshall Goldsmith Stakeholder Centered Coaching method.

Michelle lives in New Jersey with her husband, two sons, and two rescued dogs.

Website | LinkedIn | Twitter | YouTube

TRANSCRIPT

[00:00:00] Betty Collins
Today, we’re going to talk about connection and how do you do that in the world today that has been experiencing and still is experiencing this pandemic? I promise you that we are not going to talk about COVID-19, but I am going to talk with a guest who will leave you inspired to leverage the benefits of this virtual environment, so you can create a personal connection and thrive because we all crave that. There are days I think, by June, we’ll be at events again. Then some days, I go, I don’t know that’s going to be June. We’ve got to learn to do it virtually. We’ve got to learn to still have connection. This guest, I think, is going to do that.

[00:00:39] Betty Collins
I personally struggled … For me, I’m a people person. I get energized when I am around others, whether it’s with work, peers, my family, friends, church, all of that. I love the buzz of my office, especially when it’s full, and everything’s going. Now, I will tell you, I still treasure and very much want to be out there with live events, but we’ll do that in time. I also have learned in the last year, for sure, that I can be energized by an empty house, and a slower pace.

[00:01:13] Betty Collins
Today, we’re just going to talk about how do we make connection? I want to do that. I have an amazing guest today, Michelle Tillis Lederman. She is a people expert who inspires organizations, and individuals to build real relationships, and then get results from that. Having worked with organizations large, and small, she’s identified the common struggle. It’s people challenges. Imagine that.

[00:01:38] Betty Collins
A former pastor of mine used to say his job would be so much easier – imagine, as a pastor – if he didn’t have to deal with people. Well, he wouldn’t be much of a pastor, then, right? Of course, he was kidding, but it was a struggle for him in how did he connect? There’s those of us who are people, and then, there’s people who have to be that, based on what they do.

[00:02:00] Betty Collins
Well, Michelle began her journey to training and speaking when she became disheartened by the lack of leadership, and communication she experienced in corporate America. I am a CPA. She was smarter. She is a recovering CPA who spent over a decade in finance. Michelle’s shift began when she wanted to teach hedge fund advisors how to convince her to invest. Michelle realized that she was a teacher at heart and began designing her own ideal career.

[00:02:28] Betty Collins
It was this change that led her to start Executive Essentials, a training company that provides communication, and leadership programs, as well as executive coaching, and services to enable others to excel professionally. She’s highly respected and endorsed. Michelle lives in New Jersey with her husband, and two sons, and two rescue dogs, which I saw on her website. They’re beautiful. She’s authored a book, The Connector’s Advantage, as well as three others.

[00:02:56] Betty Collins
Today, I want to focus on making the most of this new normal. Michelle, welcome to the program. Thank you for your time today, for being with us. My audience, and I are honored that you’re here to share, give us perspective, and inspire us. First, just give us a little- tell us a little bit about you.

[00:03:14] Michelle Tillis Lederman
Well, thank you for having me on. You already mentioned I’m an animal lover, especially of those rescues. I’m a travel, and adrenaline junkie. I have been to, I think, about 70 countries, at this point, and my kids have already been to 20, and they’re still in their early teenage years.

[00:03:34] Betty Collins
Wonderful.

[00:03:34] Michelle Tillis Lederman
What else about me? I’m 4’10” [crosstalk] piece of information. I love to share those aspects about myself because I always say that people don’t connect about what we do, but what we like to do. If there are scuba divers out there, or anybody’s ever jumped out of a plane, or if you have always had a dream of bottle-feeding a Siberian tiger, which I have, and you can see the pictures on my Facebook page, then we have something to talk about. When somebody says, “Tell me about you,” I don’t tell you about what I do, but I tell you about what I love to do.

[00:04:14] Betty Collins
I always like to start with that question because I want to get the audience to have exactly what you’re talking about. This is who I am; this is what I love to do. I’m also a travel junkie. Love it. I don’t know how many countries I’ve been in, but I absolutely love it. Didn’t get to start til I was about 40. Thankyou for sharing that with us. You’re a recovering CPA. Good for you. Tell us why you went from the CPA to the company – I talked a little bit about it, but let me hear it from your side.

[00:04:46] Michelle Tillis Lederman
It’s interesting, one of the mindsets of a connector that we’ll talk about is abundance. The opposite of abundance is scarcity. Everyone has experienced scarcity in some way, or form, in some part in their life. For me, growing up, there was financial scarcity. We tend to make decisions about our lives as an anecdote to something that was missing, whether it’s like, “Oh, I had a boyfriend that wasn’t affectionate,” then, you get the boyfriend that’s super affectionate, or whatever it might be.

[00:05:13] Michelle Tillis Lederman
For me, going into finance was financial security. There was always going to be a job there. It was good pay, but itwas really about what I was looking for in my life, and what I was good at, but not what I was passionate about. I think a lot of us make those types of decisions, but I was pretty good at it.

[00:05:36] Michelle Tillis Lederman
I was the only woman on a trading floor. I was the only woman on a global venture capital team. It was an interesting place to be, but as the only woman on the trading floor, I was witness to a lot of poor communication, and even worse management. I had people pitching me that they wanted me to invest in hedge funds. I’m sitting there going, “That’s not how you getmy money!”

[00:06:03] Betty Collins
Very good.

[00:06:06] Michelle Tillis Lederman
Really, it started because I was the one who said, “Let me go on recruiting for my accounting firm, and let me teach, and onboard the new hires. I’ll do a class on capital asset pricing model for the newcomers,” because those are the things I loved, and I was trying to fit them into where I was. I think what we need to do, and probably what a lot of your listeners are doing, is designing their ideal.
They’re creating the careers, and the businesses that fulfill that passion.

[00:06:33] Betty Collins
Right, and I can relate to exactly what you’re saying because I went into accounting because I had to choose a major by year three. I’d taken all my classes, and I’m like, “Oh, my goodness.” Accounting was just a job for me, and it could be a good job, and on, and on. So, I can relate to taking the secured path.

[00:06:55] Betty Collins
It took me til I was almost probably 45 to 50 to go through this shift of, no, I’d like to inspire women business owners, and I would like to have a podcast; which, if you told me that 20 years ago … We didn’t really have them … I relate to what you’re saying, in the terms of I’m going to follow a passion; I’m going to go because something in my life happened like lack of communication.

[00:07:19] Michelle Tillis Lederman
The great thing is that you figured it out, and you did it. I figured it out and didn’t do it. I figured it out when Iwas 19, in my sophomore year of college, that I didn’t like it, but I was like, “Oh, it’s too late to change.”

[00:07:31] Betty Collins
Nope, too late … Oh, my goodness. I did figure it out because I went through just a time in my life where I said I want to do something that has impact, and this isn’t it, so I just went down some other path; still stayed in accounting. Fortunately, I’m with a company that allows me to do it. I do understand always taking on something else in accounting that most people don’t want to take on, like, “Can you can you do a podcast for our company?” Most of my CPA people are going to go, “No …”

[00:08:06] Michelle Tillis Lederman
Isn’t that fascinating?

[00:08:07] Betty Collins
It is.

[00:08:08] Michelle Tillis Lederman
You are actually embodying some of the connectors’ mindsets, because I did the same thing when I was still in finance. I went to the CEO of the company and said, “Hey, I’m going to be doing this on the side. I just got appointed to NYU as an adjunct professor.
Here’s the classes they offered me. Which do you prefer I take?”

[00:08:30] Michelle Tillis Lederman
It’s that communication, that relationship, that connection that you had with the organization that allowed you to have the flexibility to do what you want to do and still have that soft landing, that safety net, as you’re building it out. I applaud you for for figuring out that that communication, that relationship can make that difference. For those people who are out there listening, and thinking, “I want to do that. I want to do that, and I’m scared.” Well, what would be your ideal, and how can you make that happen?

[00:09:00] Betty Collins
Right. I’m sure we’ll talk about this as we flow into connection, which, by the way, I bought five of your books on Amazon, on connection, because they treat me so well, and I’m going to give them out to people in my office for our women’s initiative. When I shifted, and decided I’m going to do things that are more about what I would be good at, or like, one of the things was how can I make a connection to my partner, who is this great big audit guy, and tax guy, and they’re energized by the IRS code? How do I make a connection with them?

[00:09:32] Betty Collins
I think that’s why I was really attracted to this subject matter that you have addressed and obviously built a wonderful company on. I don’t really want to talk about COVID-19. Everyone’s tired of talking about it, but it’s a reality. We have this new normal, which has really affected connection, so I would love to open up- just give us some of that insight on this new normal in connection. How did you deal with that over this last year?

[00:10:00] Michelle Tillis Lederman
Absolutely. Social isolation is so detrimental. It is actually more detrimental on your health, and mortality than obesity, or smoking. As you put it out there, it feels like we are all isolated, but I actually think there’ve been some really positive outcomes of this pandemic on connection because, for those that are working, and they’re working virtually, what we have happen is we are getting a window into people’s full lives.

[00:10:34] Michelle Tillis Lederman
A lot of times, we have our work person, and our personal person, and they don’t cross. They have to cross now. There’s no way that they can’t cross. I actually think it’s going to create more empathetic, and more connected cultures in organizations, when we are back in person, because you can’t keep the cat off your keyboard, and the dog from barking, and the kids from all of a sudden … My son came into my husband’s office after being outside for an hour in the freezing cold, and put his hands right on my husband’s face while he was on camera.

[00:11:05] Betty Collins
Of course. It’s what kids do.

[00:11:09] Michelle Tillis Lederman
He didn’t know it … He was just like, “Ahh! I’m going to get him!” There’s this beautiful thing where we have this window, and it is making us feel more connected to those that we work with. We are opening up, and sharing, and being more understanding, so I think there are some really great things that have come out of it.

[00:11:31] Michelle Tillis Lederman
Now, there are, of course, challenges because I’m like you, I am energized by other people. I find that this time has given me the excuse to reach out to those that we haven’t been in touch with, or that we’re tentative to reach out to because it’s pretty simple to just say, “Hey, how you holding up? How’s it going for you?” It might not create a long conversation and maybe it will, but either way, you have just rekindled that connection. I will tell you, I’ve had more backyard, socially distanced barbecues with my friends from college, and my neighbors, and all these people because we’re all seeking that opportunity.

[00:12:17] Betty Collins
Don’t you find that you appreciate it more when you do have interaction, and connection because of this time? I definitely am like, “Oh, my gosh, I get to see you today,” and it’s a bigger deal. I’ve also been more particular about who I see, or even connect with on Zoom. Do you find that that’s a positive thing, that I would narrow down my connection, so I have a better one. Is that a good thing, or a bad thing?

[00:12:47] Michelle Tillis Lederman
There is no good, or bad, really. I don’t want people to think there’s one right way to do things. If what you are doing is working for you, then I applaud it. As long as you are staying connected, then you’re good, if it’s working for you. There is the idea of going deep in certain relationships, or going wide, and it’s a matter of what you need, or want in the moment.

[00:13:13] Michelle Tillis Lederman
When we think about the connector spectrum … Just to give the framework for your listeners, there is a spectrum of connection. You can be a non-connector, emerging, responsive, acting, or you can get to the upper echelons of connectors, people who really prioritize relationships in everything that they do, to the super connector, niche connector, and global super connector.

[00:13:38] Michelle Tillis Lederman
If you want to get to the top, you have to have not just deep connections, but broad connections because it’s that breadth that gives you access to different thinking, up, and down the ladder, and across industry, and across demographics, and geographies. Really, you will find that you can be more innovative with access to varied thinking.

[00:14:04] Betty Collins

Awesome. I love that. I’ll have to think on that. I love the way you said that. Now, let me ask you this. How do we leverage the benefits of a virtual environment to create personal connection in a thriving network?

[00:14:21] Michelle Tillis Lederman
Because the virtual world is just one more channel. When we think about connection, there are so many channels we can connect over. Yes, we have the face to face; we have the large group networks; we have the phone; we have text, and instant messaging, and Instagram, and social media, and we have Zoom, and FaceTime. There’s tons of channels.

[00:14:42] Michelle Tillis Lederman
Really, in this time, we’ve lost a few of those face-to-face options, but we still have all the other channels. I always say the more channels you connect over, the stronger the roots that connection will bind. Let’s use the channels that we have accessible to us. Honestly, the virtual video chat channel, whether you use Skype, or Zoom, or Teams, or FaceTime, the video component is so valuable.

[00:15:13] Michelle Tillis Lederman
I’ve had clients that I’ve coached for six months, never met in person, and have had strong, successful relationships. I had a person working for me – she still works for me; we’re probably going on five years – never met her in person, and she’s like a little sister. It’s because we will connect on screen. We might not be in the same space, but we are in each other’s space, and we’re in each other’s face.

[00:15:39] Betty Collins
Yes. I’ve done this probably almost seven years. I’ve had a women’s conference; Brady Ware has sponsored a women’s conference. We started the first year with 135, and I thought, man, I did such an awesome job, but by year six, we had had 350 people, a national speaker. The whole point of the day – it was about a day and a half – was the connection you got. It was that one on one; it was all my four offices coming to the event, as well as national speakers. You got to meet the panels, you got to do all that thing.

[00:16:16] Betty Collins
When COVID hit in March, we had such an amazing lineup of speakers, and panels, and we had to cancel. That was my defining moment meltdown of I don’t want to do a virtual conference because the connection is the thing, when you’re there – the energy in the room. I really had to learn about how do I leverage the benefit of this time, and moment because we’re going to do the conference this year because it’s too important to do.

[00:16:47] Betty Collins
I’m not going to get to do it in the same way, but I’m going to use the benefits, right now, that we can around us, but it’s hard to do that. It’s so hard for me, but I got to do it because the conference is more important to have than how I want to have it. Does that make sense?

[00:17:04] Michelle Tillis Lederman
I totally get that. I feel you. Let’s put a little twist on it.

[00:17:11] Betty Collins
Okay.

[00:17:11] Michelle Tillis Lederman
I agree. There’s nothing like face to face, and the organic way that connections form, when you’re just mulling about a space, or getting coffee, or in the ladies room line because you always meet people in the ladies room line.

[00:17:25] Betty Collins
Absolutely. Best relationships, right?

[00:17:28] Michelle Tillis Lederman
Oh, my God. I hired somebody at the dog park, but [inaudible] supermarkets, and bathrooms, I meet people all the time. What I would say is there is an advantage to doing it in this virtual format that can really help some people that struggle in those environments, where they find it overwhelming to attend these events, to go up to strangers.

[00:17:51] Michelle Tillis Lederman
When you have to just force them into a breakout room, they don’t have to do it for themselves. When you give them a topic to discuss in that breakout room, when you call on them, you give them a floor, and an opportunity that they don’t necessarily raise their hand to take themselves, but will step into when offered.

[00:18:08] Betty Collins
No, that’s great. Again, thank you for helping me see that. I don’t know why I haven’t seen that side … You are right. Plus, the other thing is I’ll be able to have people from Pennsylvania could be on if they wanted to, versus just central Ohio.

[00:18:25] Michelle Tillis Lederman
Absolutely. That’s another awesome thing is that now people have access so far and wide. I gave a keynote in Australia one day, and I did a keynote in Britain like literally seven hours later.

[00:18:37] Betty Collins

Oh, wow. Of course [crosstalk] you and I still would rather have gone to Australia, right?

[00:18:43] Michelle Tillis Lederman
Oh, for sure. I said next time I’m coming in person, and the whole family’s coming, just saying … It was really fun. I did something in Canada … We’re still being able to bring people together in ways that we weren’t doing it before.

[00:18:59] Betty Collins
That’s a great, great communication to my audience because think of the benefits that are there because of the virtual environment. We have to get our mind set to that. Some of these things will continue on, and we’ll be better for it.

[00:19:13] Betty Collins
In your book – you’ve written a book … Actually, you have four books – The Connector’s Advantage, you talk about the seven mindsets to grow your influence, and impact, and you say it is the strength of your relationships that lead to your success. Let’s talk about those seven mindsets and that strength that you’re talking about. Can you give us insight on that?

[00:19:36] Michelle Tillis Lederman
Absolutely. I can probably talk on this for an hour on its own, so I’ll stop every once in a while, so you can jump back in.

[00:19:43] Betty Collins
Okay, I will.

[00:19:46] Michelle Tillis Lederman
First of all, let me define what I mean by “the connector’s advantage.” Whatever it is that you’re working on, whether it is new job, promotion, starting a business, getting a referral, getting a new client, even health, and happiness, you are going to get there faster, easier, and better through relationships. That’s what the advantage is – faster, easier, better results. Anybody can adopt these attitudes, and mindsets of a connector to reach that same advantage. The seven mindsets are- I’ll list them, and you can tell me which ones you want me to dive into.

[00:20:18] Betty Collins
Okay.

[00:20:18] Michelle Tillis Lederman
Connectors are open, and accepting. They have a clear vision. They come from a place of abundance. Connectors trust. They are social, and curious. They’re conscientious, and they have a generous spirit.

[00:20:32] Betty Collins
Well, I’d like you to do them all, and we could just have an hour together. How’s that? I definitely like the generous spirit, when you said that … What was the first one you said?

[00:20:44] Michelle Tillis Lederman
Open and accepting. Clear vision.

[00:20:46] Betty Collins
Open, and accepting. Let’s talk about open, and accepting. That hit me right off, so let’s talk there.

[00:20:53] Michelle Tillis Lederman
This the foundation is to be open, and accepting. By the way, these seven mindsets are not linear. It’s not like you have to do one, and then you can do the next. They enable each other. To be open, and accepting is not just open and accepting of somebody else. We have a tendency to form conclusions very quickly. That’s a natural thing. It’s not a judgment. It is a necessity because we’re taking in so much information, our minds have to process, and form conclusions very quickly.

[00:21:26] Michelle Tillis Lederman
To be open is to stay open to being wrong. It is to slow your thinking down enough to allow additional information to come in to continue to form before conclusions are made. There’s four questions that I had people ask themselves. By the way, you don’t have to ask all four questions, but if any one of these questions come in your mind, it will slow your thinking down. What I call it is staying in a place of curiosity versus conclusion.

[00:21:52] Michelle Tillis Lederman
The four questions: what don’t I know? If something happens, some situation happens, somebody says something, what don’t I know? The second question is what could be another way to interpret that, or what could be another reason for that? Sometimes, it’s coming up with crazy reasons like why were they late? Well, the obvious ones are they were irresponsible, or they don’t care. The crazy ones could be the body snatchers came and took them the in the pod, and the pod wouldn’t open, and they couldn’t get back in time [crosstalk]

[00:22:25] Betty Collins
That sounds like social media today … Yeah, go ahead.

[00:22:30] Michelle Tillis Lederman
Sometimes, coming up with the crazy reason will slow your thinking down, and say, okay, wait, I don’t know the answer. Let’s see if I can get more information before I decide.

[00:22:41] Betty Collins
Yeah.

[00:22:42] Michelle Tillis Lederman
The third is what if I’m wrong? What’s the impact to the relationship, or to the work? The last one is what am I trying to do right?

[00:22:50] Betty Collins
I’ve come to the conclusion in this last year that I ask more questions than I do just rambling. I ask questions so I’ll have answers, and I love the way those questions flow. You had me at slowing down your thinking. That is a crucial skill set to me. I wish I had that. How do I slow that down so I can make not a judgment, but maybe conclusion’s a better word. That’s just huge-

[00:23:22] Michelle Tillis Lederman
That’s what we do. We just need to slow it down, and that will keep us open. When I do talk about open, and accepting, I’m not just talking about being open and accepting of others. I’m talking about being open, and accepting of ourselves, and of our unique charms, as I call them.

[00:23:40] Betty Collins
I love the fact that you’re almost … I can visualize myself asking these questions in my mind before I say something. I don’t know if that’s-

[00:23:52] Michelle Tillis Lederman
You don’t have to ask them all. Honestly, one, or two of those will slow your thinking down enough to say, “Maybe I need to pose a question to take more information in.”

[00:24:00] Betty Collins
I love that. Now, let me ask you – I know you said, “Tell me the mindsets you want to talk about.” I’m going to ask it this way- what’s the mindset that you probably struggle with the most from your seven?

[00:24:14] Michelle Tillis Lederman
Personally, for me, it’s abundance.

[00:24:17] Betty Collins
Okay, let’s talk about that.

[00:24:19] Michelle Tillis Lederman
Well, we started talking about it a little bit earlier about that anecdote to our life. Because I grew up with scarcity, we tend to be very protective, and defensive. That is a scarce mindset. It was very challenging for me to shift out of that, and it continues to be challenging. It’s a practice to adopt an abundant mindset. Now, let me be clear. An abundant mindset is not Pollyanna. “Everything’s great!” Abundance is about the possibility of it being better than it is, and not even the possibility, but the probability, and to work towards that likelihood.

[00:24:59] Michelle Tillis Lederman
It is a belief. It is about not comparing yourself against other people. That’s one of the habits, and the practices of abundance mindset because there’s somebody who’s always going to do better, and there’s somebody who is always going to do worse, but you really want to compare yourself against what you are working towards, and your goals. It is about understanding that envy, and jealousy are normal feelings, and you’re allowed them.

[00:25:28] Michelle Tillis Lederman
I remember somebody who, she had worked for me, and she got this amazing sports client that I was like, “I am so jealous!” I could have been beating myself up with, “Why didn’t I do that? How come I didn’t get them? How did she get access …?” I could’ve gone down the rabbit hole of beating myself up mentally and being almost resentful. Instead, I was like, “Okay, how can I learn? How did you do that? Do you need somebody else to help you?” I could be happy for her. It doesn’t mean the jealousy wasn’t there, as well, but it had its space, and it didn’t take over.

[00:26:07] Michelle Tillis Lederman
There’s one other habit that has really helped me maintain an abundant mindset, especially during this time of COVID. I know we don’t want to stay on there, but it is a challenging time, and it’s very easy for us to be negative. It’s very easy for us to say this is awful, and that’s awful, and this is going wrong. When people say, “How are you doing?” For the last year, I would exhale – because there is a lot of weight with everything going on – and then, I would say, “Feeling grateful.”

[00:26:35] Betty Collins
Very good.

[00:26:37] Michelle Tillis Lederman
I would list all the reasons why I was feeling grateful, because, you know what? I have kids that are old enough that they can actually help manage their virtual school. I have a space where each kid can be in a closed room and do school, and Ican do my work. We have good internet connection. I have two dogs that are keeping us from being only in the house. I would just list off all those things, and that practice of gratitude is a really great way to adopt that abundant mindset.

[00:27:11] Michelle Tillis Lederman

I’ll give a technique that everybody can adopt, whether you’re in COVID, or not. It’s a little small habit, and there’s two ways to implement it. It’s basically a daily question. You can do it at the dinner table with other people. You can say, “What was the best part of your day,” or “What was the highlight of your day?” Anything like that? I actually have a sign in my son’s room because he tends to be negative. It says, “Today might not be a good day, but there is good in every day.”

[00:27:37] Betty Collins
I like that.

[00:27:38] Michelle Tillis Lederman
My question to him would be, “What was the good in today?”

[00:27:40] Betty Collins
Very good. Boy, I’m so mesmerized listening to you, but I’m supposed to be interviewing you. I’m mesmerized, going, “Yeah, that’s good. That’s good.” How does your son respond when you do that to get that mindset? How does he respond?

[00:27:58] Michelle Tillis Lederman
Well, I stopped asking for highs, and lows, and I stopped asking, “How was your day?” Because he would only tell me the bad stuff. It became a habit of, “Tell me something good first, then, you can tell me everything else,” but just to start with the good. Again, it is a practice. These things don’t necessarily come naturally. We are wired a certain way. That daily question to yourself … It could be other questions. One question I would ask is did I make somebody smile today, or how did I make somebody smile today, or what one kind thing did I do today? Because I would feel good if I did something nice.

[00:28:32] Betty Collins
Very good. Well, I hate the fact that we’re already wrapping up because I could talk to you for a long time. I love where you’re coming from. I’m glad I ordered the book. I’m really excited about it. Learning, just developing the mindsets. I know for myself, through 2020 and going into 2021, which my first podcast of the year was, “It’s 2021. So What?” You know, it’s still the same day, but I’ve learned to separate branches, and twigs.

[00:29:00] Betty Collins
Branches have life rooted to a tree. There’s life there. Twigs are for burning on the fire, and temporary. I’ve learned to separate those, so that I have the right mindset. It’s just worked- it’s worked well for me. I really want to dive into your seven mindsets with the book. Let’s wrap up this way – I’d love for you to give just one takeaway to my audience that you would want them to hear that they will, because hopefully they’ve made it through this long, and they’ll just take that away and chew on it. What would it be?

[00:29:31] Michelle Tillis Lederman
To keep connecting and to keep connected because it will make that difference in not just your professional success, but just how you feel on a daily basis of knowing that you have a network of people there to support you. I will share with you that my family is going through some health issues, and the support that poured in from my community brought me to tears. Build it because- not because you need it, but because it is going to make you happier, and it’s going to make you healthier, and it’s going to be there if ever you do need it.

[00:30:13] Betty Collins
Wonderful. Well, Michelle, I certainly appreciate you coming on today, your time. You’re very busy, but you were so willing to be here with my audience. Again, we are grateful. I did buy your book on Amazon. You do have three other books. Can you give me the titles real quick?

[00:30:32] Michelle Tillis Lederman
Sure. Really, the two books to focus on – my first book was called “The 11 Laws of Likability,” and “The Connector’s Advantage” is actually a follow up to that book, so they go well together. I also wrote two books on interviewing. One is just for veterans. It’s called “Heroes Get Hired.” It’s actually free. Any veteran or their spouse can get that on Amazon, or on my website. The other one’s called “Nail the Interview – Land the Job.”

[00:30:56] Michelle Tillis Lederman
I would love to hear from your audience. They can always find me at my website, which is Michelle Tillis Lederman, and it’s L-E-D-E- R-M-A-N, dot com (MichelleTillisLederman.com) On that site, you can get a free quiz to figure out what level connector you are. I have lots of fun giveaways. If you join my community, you will get a video series; you’ll get free chapters from the books; you’ll get a branding exercise. Got lots of fun stuff. I love to hear how you found me.

[00:31:29] Betty Collins
We will have your bio, and your resources, and your social media places. We’ll have that all connected to this podcast, so that you can learn more about Michelle, and what she does. I am Betty Collins. I’m so glad you joined me today. Inspiring women – it’s what I do, and I leave you with this – being strong speaks of strength, but being courageous speaks to having a will to do more and overcome.

 

Betty Collins, CPA, Brady Ware & Company and Host of the “Inspiring Women” Podcast

Betty Collins is the Office Lead for Brady Ware’s Columbus office and a Shareholder in the firm. Betty joined Brady Ware & Company in 2012 through a merger with Nipps, Brown, Collins & Associates. She started her career in public accounting in 1988. Betty is co-leader of the Long Term Care service team, which helps providers of services to Individuals with Intellectual and Developmental Disabilities and nursing centers establish effective operational models that also maximize available funding. She consults with other small businesses, helping them prosper with advice on general operations management, cash flow optimization, and tax minimization strategies.

In addition, Betty serves on the Board of Directors for Brady Ware and Company. She leads Brady Ware’s Women’s Initiative, a program designed to empower female employees, allowing them to tap into unique resources and unleash their full potential.  Betty helps her colleagues create a work/life balance while inspiring them to set and reach personal and professional goals. The Women’s Initiative promotes women-to-women business relationships for clients and holds an annual conference that supports women business owners, women leaders, and other women who want to succeed. Betty actively participates in women-oriented conferences through speaking engagements and board activity.

Betty is a member of the National Association of Women Business Owners (NAWBO) and she is the President-elect for the Columbus Chapter. Brady Ware also partners with the Women’s Small Business Accelerator (WSBA), an organization designed to help female business owners develop and implement a strong business strategy through education and mentorship, and Betty participates in their mentor match program. She is passionate about WSBA because she believes in their acceleration program and matching women with the right advisors to help them achieve their business ownership goals. Betty supports the WSBA and NAWBO because these organizations deliver resources that help other women-owned and managed businesses thrive.

Betty is a graduate of Mount Vernon Nazarene College, a member of the American Institute of Certified Public Accountants, and a member of the Ohio Society of Certified Public Accountants. Betty is also the Board Chairwoman for the Gahanna Area Chamber of Commerce, and she serves on the Board of the Community Improvement Corporation of Gahanna as Treasurer.

“Inspiring Women” Podcast Series

This is THE podcast that advances women toward economic, social and political achievement. The show is hosted by Betty Collins, CPA; Betty is a Director at Brady Ware & Company. Betty also serves as the Committee Chair for Empowering Women, and Director of the Brady Ware Women Initiative. Each episode is presented by Brady Ware & Company, committed to empowering women to go their distance in the workplace and at home. For more information, go to the Resources page at Brady Ware & Company.

Remember to follow this podcast on Apple Podcasts and Google Podcasts. And forward our podcast along to other Inspiring Women in your life.

The complete “Inspiring Women” show archive can be found here.

Tagged With: Betty Collins, Brady Ware, Brady Ware & Company, connectors, Executive Essentials., Michelle Tillis Lederman, relationships, The Connector’s Advantage

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